Technicolor - Thomson TG784 manual

Setup and User Guide THOMSON TG784 Wireless V oIP Multi-User Ethernet W AN & ADSL2+ Gateway[...]

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THOMSON TG784 Setup and User Guide[...]

Copyright Copyright ©1999-2008 Thomson. All rig hts reserved. Distribution and copying of this document, u se and communicat ion of its cont ents is not perm itted without writt en authorization from Thomson. Th e content of this do cument is furnish ed for informational use only, may be subject to change witho ut notice, and should not be constru[...]

E-DOC-CTC-20080 421-0010 v1. 0 i Contents About this Setup and User Guide .................... ......................... 1 1 Installation............................ ........................................................ 3 1.1 Prelimina ry Steps ......... ........... .......... ........... ......... .......... ........... .......... ........... 4[...]

E-DOC-CTC-2008 0421-0010 v1.0 ii Contents 5.7 Viewing Te lephony Stat istics ....... ........... .......... ........... ........... ............ ......... 40 6 Getting the Most Out of Your Thomson Gateway ................. 41 6.1 S haring Conten t on your Network ........... ............. .......... ........... ............ ....... 42 6.1.1 Setting[...]

E-DOC-CTC-20080 421-0010 v1. 0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols T erminology Generally , the THOMSON TG784 will be referred to as Thomson Gateway in this Setu p and User Guid e. T ypographical Conventions Following typo graphical convention is used throug hout this man ual:  Sample text indicates a h[...]

E-DOC-CTC-2008 0421-0010 v1.0 2 About this Setup and User Guide[...]

E-DOC-CTC-20080 421-0010 v1. 0 3 1 Installation 1 Installation Introduction In a few minutes you w ill be able to acce ss the Internet using yo ur Thomson Gateway. This Setup an d User Guide wil l show you how to set up you r Thomson Gat eway and how to con nect your computer(s) to the Internet.[...]

E-DOC-CTC-2008 0421-0010 v1.0 4 1 Installation 1.1 Preliminary Steps DSL service (only if you are using your Thomson Gate way as Internet Gateway) The DSL service must be up and running on your telephone line. If both conventi onal teleph one and DSL service are simu ltaneously av ailable fr om the same copper pair , you will need a central splitte[...]

E-DOC-CTC-20080 421-0010 v1. 0 5 1 Installation 1.2 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway:  Guided Installation  Manual Installation Guided Installation How it works The Setup wiz ard included on the CD will guid e you through all configuratio n aspects of your T homson Gateway. Thi[...]

E-DOC-CTC-2008 0421-0010 v1.0 6 1 Installation 1.2.1 Guided Installation Connecting devices: wait! Do not plug in any cables or conn ect any devices until you are prom pted to do so by the wizard. In case of problems If you encounter pr oblems during this instal lation please refer to “8 .1 Setup wizar d T roubleshoo ting” on page 72 . Starting[...]

E-DOC-CTC-20080 421-0010 v1. 0 7 1 Installation CD menu On the CD Menu , click:  Initial Setup to connect your computer to th e Thomson G ateway and configure it.  Reconfigure my Thomson G ateway to reconfigure you r Thomson Ga teway.  Setup my computer to connect your computer to the Thomson Gateway network.  View Documentation to view[...]

E-DOC-CTC-2008 0421-0010 v1.0 8 1 Installation 1.2.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson G ateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway as described in “3 Adding a New Computer to your Network” on page 19 . 2 Connect the Thomson Ga teway t[...]

E-DOC-CTC-20080 421-0010 v1. 0 9 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter To p i c Page Thomson Gateway LED Behaviour 10 Thomson Gateway W eb Interface 15 Backing Up/Re storing your Configuration 18[...]

E-DOC-CTC-2008 0421-0010 v1.0 10 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of:  Status LEDs  WPS Button LED  Ethernet LEDs[...]

E-DOC-CTC-20080 421-0010 v1. 0 11 2 Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top pa nel of your Thomson Gateway, yo u can find a n umber of status LEDs, i ndicating the state o f the device during no rmal operation. Power LED Ethernet LED Wireless LED Colour State Description Green Solid on Power on, normal operation Red Solid o[...]

E-DOC-CTC-2008 0421-0010 v1.0 12 2 Thomson Gateway Basics Broadband LED Internet LED Phone LED Colour State Description Green Blinking Pending DSL lin e synchronisation Solid on DSL line synchronised Off No DSL line Colour State Description Green Blinking Interne t activity Solid on Internet connecti vity , no activity Red Solid on Internet connect[...]

E-DOC-CTC-20080 421-0010 v1. 0 13 2 Thomson Gateway Basics 2.1.2 WPS Button LED Introduction The WPS button allows you to add ne w wireless clients to your network. For more information, see Connecting Y our Wireless Client via WPS . WPS LED Colour State Description Green Solid On Client successf ully registered via WPS Amber Blinking WPS registrat[...]

E-DOC-CTC-2008 0421-0010 v1.0 14 2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be prov ided per Ethernet port to indicate li nk integrity (or activity). LED Status Description Off No connection on this port Solid on Ethernet li nk up Blinking Data is flowing from /to this port[...]

E-DOC-CTC-20080 421-0010 v1. 0 15 2 Thomson Gateway Basics 2.2 Thomson Gateway W eb Interface Introduction The Thomson Gateway W eb Interface allows you to config ure your Thomson Gateway using your web browser . Requirements Javascript must be enabled on your browser . For mo re information, consult the help of your Internet browser . Accessing th[...]

E-DOC-CTC-2008 0421-0010 v1.0 16 2 Thomson Gateway Basics Components All the pages contain fol lowing components: Menu The menu co nsists of th e following menu items:  Home: Allows you to go back to the home pa ge.  Thomson Gat eway : Provides basic information on the Thom son Gateway.  Broadband Connection : Allows you to view/configur e[...]

E-DOC-CTC-20080 421-0010 v1. 0 17 2 Thomson Gateway Basics Language bar The language bar allows you to change the la nguage of the Thomson Gateway Web interface. Location bar The location bar allows you to view the current position in th e Thomson Gateway W eb interface. Login section In this section you can se e the current user name. By clicking [...]

E-DOC-CTC-2008 0421-0010 v1.0 18 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it m ay be a good idea to backup your configuration for later us e. This way yo u can always return to your workin g configuration in case o f problems. Backing up your confi[...]

E-DOC-CTC-20080 421-0010 v1. 0 19 3 Adding a New Computer to your Network 3 Adding a New Computer to your Network Guided Installation If you configured your Thomso n Gateway using the Guided Install ation , use the same procedure on the computer that you want to add. At a specific point in the installation, the Setup wizard will inform you that the[...]

E-DOC-CTC-2008 0421-0010 v1.0 20 3 Adding a New Com puter to your Network 3.1 Connecting a Computer Us ing the Ethernet Cable Requirements  Y our computer m ust have a free Ethernet port.  Y our computer m ust be configur ed to obtain a n IP address automatically . Th is is the default setting. Ethernet cable In your package, you will find a [...]

E-DOC-CTC-20080 421-0010 v1. 0 21 4 Wireless 4 Wireless Introduction With the built-in wireless access poin t you are no longer boun d by cables to connect to the Inte rnet. What you need to set up a wireless network T o set up a wireless network, you need following components  A Wireless Access Point  A Wirele ss client Wireless Access Point[...]

E-DOC-CTC-2008 0421-0010 v1.0 22 4 Wireless 4.1 Connecting Y our Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows y ou to add new wireless clie nts to your network in a swift and easy way , without the need to enter all of your wireless setting s (SSID, encryption,...). Requirements  Y our wireless client must supports WPS. Check t[...]

E-DOC-CTC-20080 421-0010 v1. 0 23 4 Wireless Make sure that the WLAN LE D is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client wi thout WPS. For more information, see “4.2 Connecting Y our Wireless Client without WPS” on page 24 . T roubles[...]

E-DOC-CTC-2008 0421-0010 v1.0 24 4 Wireless 4.2 Connecting Y our Wireless Client without WPS Before you start Before you ca n connect a computer to your wireless network you n eed to know which Ne twork Name (SSID) and encryptio n your Th omson Gateway is usi ng. Where can I find the SSID? If you did not change th e SSID manually , your Thomson Gat[...]

E-DOC-CTC-20080 421-0010 v1. 0 25 4 Wireless 4.3 Securing Y our Wireless Connection Introduction By using encryption, co mmunication betw een the wire less clients and your Thoms on Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network. Encryption methods During the y[...]

E-DOC-CTC-2008 0421-0010 v1.0 26 4 Wireless 3 Under Wire less , click your access point. 4 The Wireless Access Point page appears. 5 In the Location bar , click Configure . 6 Under Security , you can change the Encryption . If you want to u se:  WP A-PSK Encryption, continue with “4.3.1 Config uring WP A-PSK Encryption” on page 27 .  WEP [...]

E-DOC-CTC-20080 421-0010 v1. 0 27 4 Wireless 4.3.1 Configuring WP A-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WP A-PSK Encryption . 2 In the WP A-PSK Encryption Key box, type a pass phrase (also known as Pre -shared key) of your choice. The pass phrase must consist of 8 to 63 alphanumeric cha[...]

E-DOC-CTC-2008 0421-0010 v1.0 28 4 Wireless 4.3.2 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers hi gher security). 3 In the Encryption key box, type a Netwo rk key of your choice. I f[...]

E-DOC-CTC-20080 421-0010 v1. 0 29 5 Telephony 5 T elephony V oice over IP (V oIP) V oIP is a technology in which telephone calls are ma de over the Internet. Thi s allows you to save on communication costs, especial ly for long-distance calls. The old solution T o be able to make your pho ne calls over the In ternet you could:  Buy an IP p hone.[...]

E-DOC-CTC-2008 0421-0010 v1.0 30 5 Telephony 5.1 Connecting a Regular Phone to Y our Thomson Gateway Procedure Use a phone cable with RJ-11 connectors to: 1 Wire the green Thomson Gateway Phone port(s) to your phone(s) or fax. 2 If your Thomson Gateway has a black port labelled PST N , you must connect this port to the telephone output of your DSL [...]

E-DOC-CTC-20080 421-0010 v1. 0 31 5 Telephony 5.2 Installing the Thomson DECT USB Adapter Introduction If your package contains a Thomson DECT USB Adapter , you can use this Th omson DECT USB Adapter to turn your Thom son Gateway into a DECT base station. The onl y thing you need to do is plug in your Thomson DECT USB Ad apter and reg ister your DE[...]

E-DOC-CTC-2008 0421-0010 v1.0 32 5 Telephony 5.3 Connecting a DECT Phone to Y our Thomson Gateway Introduction The Thomson G ateway is equipped wi th a DECT base stat ion allowing you to connect up to five DECT phones. Before you can start usi ng your DECT phone, yo u first have to register it to your Thomson Gateway. Once registered you wi ll be a[...]

E-DOC-CTC-20080 421-0010 v1. 0 33 5 Telephony 5.4 Configuring the T elephony Service Introduction If you configured your Thomson G ateway using the Guided Installation , the telephon y service will already be configured by the Setup wizard. If you choose to configure your T homson Gateway manu ally o r you still need to configure the telephony serv[...]

E-DOC-CTC-2008 0421-0010 v1.0 34 5 Telephony 3 In the Location bar , click Configure . 4 Select Service Enable d . 5 Click Apply . V erifying T elephone Connectivity Proceed as follows to ver ify the voice connection: 1 Make sure the Thomson Gateway is tur ned on an d ready for servi ce. 2 Check whethe r your phone i s properly attached to th e Tho[...]

E-DOC-CTC-20080 421-0010 v1. 0 35 5 Telephony 5.5 Address Book Introduction The Thomson G ateway allows you to store the contact det ails of your contacts on the Th omson Gateway We b I n t e r f a c e . On this page, you c an make a cal l or se nd a me ssage simply by click ing on a lin k. Accessing the Address Book page? Proceed as follows: 1 Bro[...]

E-DOC-CTC-2008 0421-0010 v1.0 36 5 Telephony 5.6 T elephony services Introduction T elephony services or supplementary services a dd extr a functionality to your phone. W hich supplementary services that are available is dete rmined by your service provid er . The foll owing list g ives an overview of the services that may be available:  3pty: t[...]

E-DOC-CTC-20080 421-0010 v1. 0 37 5 Telephony Activating services on the web pages T o activate/deactivate supplement ary services via the web page: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click T elephony . 3 In the Location bar , click Configure . 4 In the Pick a task list, click V iew T elephony Services . 5 In th[...]

E-DOC-CTC-2008 0421-0010 v1.0 38 5 Telephony  Activate Waiting when you want to: T o retrieve the call on hold (when t here is no active call ) R, 1 T o terminate an active call and enables a call set up (the dial tone is generated) R, 9 Action Press Illustration T o terminate an active ca ll and switch to an incoming call R, 1 T o reject an inc[...]

E-DOC-CTC-20080 421-0010 v1. 0 39 5 Telephony  Activate 3 PTY when you want to:  Activate Tr a n s f e r when you want to:  Activate CCBS when you want to set up a call t o a busy subscriber (Press R, 5). Action Press Illustration T o establish a conference call (or 3 party connection) R, 3 During 3 pty: put B and C on hold R, 2 During 3 p[...]

E-DOC-CTC-2008 0421-0010 v1.0 40 5 Telephony 5.7 V iewing T elephony Statistics Introduction The T elephony Statistic s page on th e Thomson Gateway W eb Interface lists:  Successful incoming calls.  Missed incoming calls.  Successful outgoing calls.  Failed outgoing calls. Accessing the T elephony Statistics page Proceed as follows: 1 [...]

E-DOC-CTC-20080 421-0010 v1. 0 41 6 Getting the Most Out of Your Thomson Gateway 6 Getting the Most Out of Y our Thomson Gateway In this chapter In this chapter we will take a cl oser look at following features: Feature availability Depending o n the configuration offere d by your Internet Servi ce Provider (ISP ), some features may not be availabl[...]

E-DOC-CTC-2008 0421-0010 v1.0 42 6 Getting the Most O ut of Your Thomson Gat eway 6.1 Sharing Content on your Network Introduction The Thomson Gateway allows you to st ore your data on a centralise d place in th e network. This way you can share your files with everyone that is connected to your network. What do I need? A F A T32 formatted USB stor[...]

E-DOC-CTC-20080 421-0010 v1. 0 43 6 Getting the Most Out of Your Thomson Gateway Configure Content Shari ng on the Thomson Gateway If you want to:  Simply share your data and media with other users on the network, proceed with “6.1.1 Setting Up the File Server” on page 44 .  Share your media with media devices lik e an IP Set-T op Bo x, p[...]

E-DOC-CTC-2008 0421-0010 v1.0 44 6 Getting the Most O ut of Your Thomson Gat eway 6.1.1 Setting Up the File Server Introduction If you want to allow users to chan ge the content on your USB storag e device, you have to enable the Network Fi le Server on your Thomson Gateway. This way , all users connected to your Thomson Gateway will be able to acc[...]

E-DOC-CTC-20080 421-0010 v1. 0 45 6 Getting the Most Out of Your Thomson Gateway How to access the s hared content on Windows Proceed as follows: 1 Open Wind ows Explorer . 2 In the address bar type two backslashes followed by the name that you entered in the Server Name box (in our example: Thomson ). 3 All storage devices that are attached to y[...]

E-DOC-CTC-2008 0421-0010 v1.0 46 6 Getting the Most O ut of Your Thomson Gat eway How to access the s hared content on Mac Proceed as follows: 1 On the Go menu, click Connect T o Server . 2 The Connect T o Server window appears. 3 In the Server Address box, type smb://<serv er name> , where <server name> is the Server Name you assigned [...]

E-DOC-CTC-20080 421-0010 v1. 0 47 6 Getting the Most Out of Your Thomson Gateway 6.1.2 Managing your Shared Content Introduction T o prevent that users start creating folders on your USB storage device and to keep the directory structure clean and transparent, the Thomson Gateway allows you to configure your USB storage device as Managed Partition [...]

E-DOC-CTC-2008 0421-0010 v1.0 48 6 Getting the Most O ut of Your Thomson Gat eway 6.1.3 Using UPnP A V to Share Content with Media Devices Introduction If you want to share your media files with media devi ces like IP Set-T op Boxes, you have to configure the Thomson UPnP A V Server . Thomson UPnP A V Server The Thomson U PnP A V Server is a serv e[...]

E-DOC-CTC-20080 421-0010 v1. 0 49 6 Getting the Most Out of Your Thomson Gateway 6.1.4 Accessing your Shared Content by F TP Introduction The Thomson Gateway allows you to acce ss your shared content by F TP . This can be useful if you want to b e able to access your shared content fr om the Internet. Procedure Proceed as follows: 1 Protect your Th[...]

E-DOC-CTC-2008 0421-0010 v1.0 50 6 Getting the Most O ut of Your Thomson Gat eway Result The Shared fold er is now ac cessible using F TP . If you are conn ected to the Internet, the link to the F TP server is displayed un der F TP Server: On the Thomson Gateway netw ork, you can al so F T P to the local address (192.168.1.25 3). Additional configu[...]

E-DOC-CTC-20080 421-0010 v1. 0 51 6 Getting the Most Out of Your Thomson Gateway 6.1.5 Safely Removing your USB Storage Device Introduction If you just remove your USB storage device from th e Thomson Gatew ay you may loose so me data. T o avoid this you must first unmount yo ur USB storage device. Unmounting your USB storage device Proceed as foll[...]

E-DOC-CTC-2008 0421-0010 v1.0 52 6 Getting the Most O ut of Your Thomson Gat eway 6.2 Universal Plug and Play Introduction UPnP is designed to automate the installation an d configuration o f a (small) network as m uch as possible. This means that UPnP-capable devi ces can join and leave a network without an y effort of a network administrator . Su[...]

E-DOC-CTC-20080 421-0010 v1. 0 53 6 Getting the Most Out of Your Thomson Gateway 6.2.1 Accessing Y our Thomson Gateway with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (d isplayed as THOMSO N TGXXX) and click View device web p a[...]

E-DOC-CTC-2008 0421-0010 v1.0 54 6 Getting the Most O ut of Your Thomson Gat eway 6.2.2 Managing your Internet connection with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gatewa y (displaye d as THOMSON TGXXX). 4 If you are currently: ?[...]

E-DOC-CTC-20080 421-0010 v1. 0 55 6 Getting the Most Out of Your Thomson Gateway Disabling this feature T o prevent that users can connect/di sconnect you can enable Extended Se cur ity . For more inform ation, see “6.2.3 Configurin g UPnP on th e Thomson Gateway” on page 56 .[...]

E-DOC-CTC-2008 0421-0010 v1.0 56 6 Getting the Most O ut of Your Thomson Gat eway 6.2.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway W eb Interface you can:  Enable/Dis able UPnP  Extended Secu rity Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, cl[...]

E-DOC-CTC-20080 421-0010 v1. 0 57 6 Getting the Most Out of Your Thomson Gateway 6.2.4 Installing UPnP on Windows XP Adding UPnP If you are running Microso ft Windows XP , it is recommended to ad d the UPnP compo nent to your syst em. Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel . 2 The Control Pane l window appears.[...]

E-DOC-CTC-2008 0421-0010 v1.0 58 6 Getting the Most O ut of Your Thomson Gat eway Adding IGD Discovery and Control Y our Windows XP system is able to discover and cont rol Internet Gateway Device s (IGD), like the Thomson Gateway on your local net work. Therefore, i t is recommended to add the IG D Discovery and Control c lient to your system. Proc[...]

E-DOC-CTC-20080 421-0010 v1. 0 59 6 Getting the Most Out of Your Thomson Gateway 6.3 Assigning a service (HTTP , F TP ,...) to a computer Introduction The Thomson Gateway all ows you to use one internet conn ect ion for mul tiple comput ers. This means that all your computers s hare one publi c IP address, as if only one computer is connected to th[...]

E-DOC-CTC-2008 0421-0010 v1.0 60 6 Getting the Most O ut of Your Thomson Gat eway UPnP UPnP is a technol ogy that enables seamless operation of a wide rang e of games and messagin g applications. Y our computer w ill use UP nP to commun icate to th e Thomson Gateway which services are run ning on the computer . For more information on UPnP , see ?[...]

E-DOC-CTC-20080 421-0010 v1. 0 61 6 Getting the Most Out of Your Thomson Gateway 6.4 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name ( for example john.dyndn s.org) to a broadband connection even if it is usin g a dynamic IP address. A s soon as the dev ice gets a new IP address, the dynamic DNS server [...]

E-DOC-CTC-2008 0421-0010 v1.0 62 6 Getting the Most O ut of Your Thomson Gat eway[...]

E-DOC-CTC-20080 421-0010 v1. 0 63 7 Internet Security 7 Internet Security Overview The Thomson Gateway offers you variou s options to secu re your netw ork: To p i c Page Firewall 64 W eb Site Filtering 65[...]

E-DOC-CTC-2008 0421-0010 v1.0 64 7 Internet Security 7.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click Firewall . 3 The Firewall page appe ars. In the up per -right corner , cli ck Configure . 4 A list with security settings with a brief description is displaye[...]

E-DOC-CTC-20080 421-0010 v1. 0 65 7 Internet Security 7.2 W eb Site Filtering Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocke d, the following page is displayed: Address-based filtering With address-based filterin g you can block web sites b[...]

E-DOC-CTC-2008 0421-0010 v1.0 66 7 Internet Security 4 The Web Filtering Activatio n page appears. Under License T ype , select:  30-days evalu ation if you first want evaluate this feature.  Standard if you have already purchased a license key . The License key box appears as soon as you select this option . T ype the license key that you re[...]

E-DOC-CTC-20080 421-0010 v1. 0 67 7 Internet Security 7.2.1 Configuring The Content-based Filter Introduction Address based filteri ng has a higher prior ity then co ntent based filtering. This means that when you are blocking a specific category (for example Finance / Investment ), you can still access (netbanking.mybank.com ) provided you create [...]

E-DOC-CTC-2008 0421-0010 v1.0 68 7 Internet Security 7.2.2 Adding Rules For The Address Based Filter Options With the address ba sed filter you can:  Deny access to a specific W eb site  Allow access to a specific W eb site  Redirect a W eb site  Redirect all W eb sites Deny access to a specific W eb site Proceed as foll ows: 1 Browse t[...]

E-DOC-CTC-20080 421-0010 v1. 0 69 7 Internet Security Redirect all W eb sites Proceed as foll ows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click Web Site Filtering . 3 Make sure the Use Address Based Filter check box is selected. 4 T ype “*” in the Web Si t e box. 5 Click Redirect in the Action li st . 6 T ype th[...]

E-DOC-CTC-2008 0421-0010 v1.0 70 7 Internet Security[...]

E-DOC-CTC-20080 421-0010 v1. 0 71 8 Troubleshooting 8 T roubleshooting Introduction This chapter suggests so lutions for problems you may encounter while in stalling or configu ring your Thomson Gateway. If the suggestions do not resolve the problem, loo k at the support pages on http://www .thomson- broadband.com or contact your service provider .[...]

E-DOC-CTC-2008 0421-0010 v1.0 72 8 Troubleshooting 8.1 Setup wizard T roubleshooting The Setup CD does not start automatically If your computer runs:  Microsoft Windows: 1 Click the Windows Start butto n. 2 Click Run . 3 In the Open field, type the following path: D:Setup.exe , where D stands for th e drive lette r of your CD- or DVD- ROM drive[...]

E-DOC-CTC-20080 421-0010 v1. 0 73 8 Troubleshooting 8.2 General Thomson Gateway T roubleshooting Thomson Gateway does not work If none of the LE Ds light up, make su re that:  The Thomson Gateway is pl ugged into a power socke t outlet.  Y ou are using the correct power supply for your Thomson Gateway device.  The Thomson Gateway is turned[...]

E-DOC-CTC-2008 0421-0010 v1.0 74 8 Troubleshooting 8.2.1 Wired Connection T roubleshooting Ethernet LED does not light up Make sure that:  The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and you r computer .  Y ou are using the correct cable type for your Ethernet eq uipment, that is at least UTP CA T5 wi[...]

E-DOC-CTC-20080 421-0010 v1. 0 75 8 Troubleshooting 8.2.2 Wireless Connection T roubleshooting No Wireless Connectivity Make sure that:  Both the wireless clie nt adapter and the Thomson Gateway are allowed to co nnect through wireless channels as defined for local regulatory domain.  The wireless clie nt is configured for the corr ect wirele[...]

E-DOC-CTC-2008 0421-0010 v1.0 76 8 Troubleshooting 8.3 V oice over IP T roubleshooting Introduction If you cannot establish a phone call via your Thomson Gateway, try the su ggestions below . Calling over V oIP If you have problems calling via V oIP , check whether:  Y our telephone is correctly co nnected to the Thomson Gateway.  Y our telep[...]

E-DOC-CTC-20080 421-0010 v1. 0 77 8 Troubleshooting 8.4 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thom son Gateway or you want to make a fresh install, i t may be useful to perform a reset to factory defaults. War n i n g A reset to factory default settings deletes all confi gur ation[...]

E-DOC-CTC-2008 0421-0010 v1.0 78 8 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfold ed paperclip to push the r ecessed Reset button. Push it until the Power LED lig hts red - this will take abo ut 7 second s. 3 Release the Reset button. 4 The Thomson G ateway restarts. Y our s[...]

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THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www .thomson-broadband.com © Thomson 2008. Al l rights reserved. E-DOC-CTC-20080421-0010 v1.0.[...]