THOMSON TG784 manual

Setup and User Guide THOMSON TG784 Wireless V oIP Multi-User Ethernet W AN & ADSL2+ Gateway[...]

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THOMSON TG784 Setup and User Guide[...]

Copyright Copyright ©1999-2008 Thomson. All rig hts reserved. Distribution and co pying of this document, use and communicat ion of its cont ents is not perm itted without writte n authorization from Thomson. The co ntent of this docu ment is furnishe d for informational use only, may be subject to change witho ut notice, and should not be constru[...]

E-DOC-CTC-20080 421-0010 v1.0 i Contents About this Setup and User Guide .................... ......................... 1 1 Installation............................ ........................................................ 3 1.1 Prelimina ry Steps ......... ........... .......... ........... ........... .......... ........... ........ ........... 4 [...]

E-DOC-CTC-2008 0421-0010 v1.0 ii Contents 5.7 Viewing Te lephony Statis tics ....... ............. ........... .......... ........... .......... ......... 40 6 Getting the Most Out of Your Thomson Gateway ................. 41 6.1 Sharing Conte nt on your Network ........... .......... ............. ........... .......... ......... 42 6.1.1 Setti ng[...]

E-DOC-CTC-20080 421-0010 v1.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols T erminology Generally , the THOMSON TG784 will be referred to as Thomson Gateway in this Setu p and User Guide. T ypographical Conventions Following typograph ical convention is us ed througho ut this manual:  Sample text indicates a hyp[...]

E-DOC-CTC-2008 0421-0010 v1.0 2 About this Setup and User Guide[...]

E-DOC-CTC-20080 421-0010 v1.0 3 1 Installation 1 Installation Introduction In a few minutes you w ill be able to acce ss the Internet using your T homson Gateway. This Setup an d User Guide will s how you how to set up your Thom son Gateway and h ow to connect your computer(s) to the Internet.[...]

E-DOC-CTC-2008 0421-0010 v1.0 4 1 Installation 1.1 Preliminary Steps DSL service (only if you are using your Thomson Gate way as Internet Gateway) The DSL service must be up and running on your telephone line. If both conventi onal telephon e and DSL service are simu ltaneously av ailable from the same cop per pair , you will need a central splitte[...]

E-DOC-CTC-20080 421-0010 v1.0 5 1 Installation 1.2 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway:  Guided Installation  Manual Installation Guided Installation How it works The Setup wiz ard included on the CD will guide you through all configuration as pects of your Thomson Gateway. This i[...]

E-DOC-CTC-2008 0421-0010 v1.0 6 1 Installation 1.2.1 Guided Installation Connecting devices: wait! Do not plug in any cables or conn ect any devices until you are prom pted to do so by the wizard. In case of problems If you encounter prob lems during this instal lation please refer to “8 .1 Setup wizard T roubleshoo ting” on page 72 . Starting [...]

E-DOC-CTC-20080 421-0010 v1.0 7 1 Installation CD menu On the CD Menu , click:  Initial Setup to connect your computer to th e Thomson G ateway and configure it.  Reconfigure my Thomson Gateway to reconfigure your Thomson Gatew ay.  Setup my computer to connect your computer to the Thomson Gateway network.  View Documentation to view th[...]

E-DOC-CTC-2008 0421-0010 v1.0 8 1 Installation 1.2.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson G ateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway a s described in “3 Adding a New Computer to your Network” on page 19 . 2 Connect the Thomson Ga teway [...]

E-DOC-CTC-20080 421-0010 v1.0 9 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter To p i c Page Thomson Gateway LED Behaviour 10 Thomson Gateway W e b Interface 15 Backing Up/Re storing your Con figuration 18[...]

E-DOC-CTC-2008 0421-0010 v1.0 10 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of:  Status LEDs  WPS Button LED  Ethernet LEDs[...]

E-DOC-CTC-20080 421-0010 v1.0 11 2 Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the top pa nel of your Th omson Gateway, yo u can find a num ber of status LEDs, i ndicating the state o f the device during no rmal operation. Power LED Ethernet LED Wireless LED Colour State Description Green Solid on Power on, normal operation Red Solid o[...]

E-DOC-CTC-2008 0421-0010 v1.0 12 2 Thomson Gateway Basics Broadband LED Internet LED Phone LED Colour State Description Green Blinking Pending DSL lin e synchronisation Solid on DSL line synchronised Off No DSL line Colour State Description Green Blinking Internet activity Solid on Internet connecti vity , no activity Red Solid on Internet connecti[...]

E-DOC-CTC-20080 421-0010 v1.0 13 2 Thomson Gateway Basics 2.1.2 WPS Button LED Introduction The WPS button allows you to add ne w wireless clients to your network. For more information, see Connecting Y our Wireless Client via WPS . WPS LED Colour State Description Green Solid On Client successf ully registered via WPS Amber Blinking WPS registrati[...]

E-DOC-CTC-2008 0421-0010 v1.0 14 2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Description Off No connection o n this port Solid on Ethernet li nk up Blinking Data is flowing from/t o this port[...]

E-DOC-CTC-20080 421-0010 v1.0 15 2 Thomson Gateway Basics 2.2 Thomson Gateway W eb Interface Introduction The Thomson G ateway W eb Interface allows you to configure your Thomson Gateway using your web browser . Requirements Javascript must be enabled on your browser . For mo re information, consult the help of your Internet browser . Accessing the[...]

E-DOC-CTC-2008 0421-0010 v1.0 16 2 Thomson Gateway Basics Components All the pages contain fol lowing components: Menu The menu co nsists of th e following menu items:  Home: Allows you to go back to the home pa ge.  Thomson Gat eway : Provides basic information on the Thom son Gateway.  Broadband Connection : Allows you to view/configur e[...]

E-DOC-CTC-20080 421-0010 v1.0 17 2 Thomson Gateway Basics Language bar The language bar allows you to ch ange the la nguage of the Thomson Gateway W eb interface. Location bar The location bar allows you to view the current position in th e Thomson Gateway W eb interface. Login section In this section you can se e the current user name. By clicking[...]

E-DOC-CTC-2008 0421-0010 v1.0 18 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to backup your configuration for later use. This way you can always return to your working configurati on in case of problems. Backing up your configura[...]

E-DOC-CTC-20080 421-0010 v1.0 19 3 Adding a New Computer to your Network 3 Adding a New Computer to your Network Guided Installation If you configured your Thomson G ateway using the Guided Insta llation , use the same procedure on the computer that you want to add. At a specific point in the installation, the Setup wizard will inform you that the [...]

E-DOC-CTC-2008 0421-0010 v1.0 20 3 Adding a New Com puter to your Network 3.1 Connecting a Computer Us ing the Ethernet Cable Requirements  Y our computer must h ave a free Ethernet port.  Y our computer m ust be configur ed to obtain an IP address automatically. Th is is the default setting. Ethernet cable In your package, you will find a ca[...]

E-DOC-CTC-20080 421-0010 v1.0 21 4 Wireless 4 Wireless Introduction With the built-in wireless access poin t you are no longer bound by cables to connect to the Interne t. What you need to set up a wireless network T o set up a wireless network, you need following components  A Wireless Access Point  A Wireless client Wireless Access Point Y [...]

E-DOC-CTC-2008 0421-0010 v1.0 22 4 Wireless 4.1 Connecting Y our Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows y ou to add new wireless clie nts to your network in a swift and easy way , without the need to enter all of your wireless setting s (SSID, encryption,...). Requirements  Y our wireless client must supports WPS. Check t[...]

E-DOC-CTC-20080 421-0010 v1.0 23 4 Wireless Make sure that the WLAN LE D is blinking amber when you start WPS on your wireless client. If you still have trouble connecting to the Thomson Gateway, try connecting your wireless client wi thout WPS. For more information, see “4.2 Connecting Y our Wireless Client without WPS” o n page 24 . T roubles[...]

E-DOC-CTC-2008 0421-0010 v1.0 24 4 Wireless 4.2 Connecting Y our Wireless Client without WPS Before you start Before you can co nnect a computer to your wireless network you n eed to know which Ne twork Name (SSID) and encryptio n your Th omson Gateway is usi ng. Where can I find the SSID? If you did not change th e SSID manually , your Thomson Gat[...]

E-DOC-CTC-20080 421-0010 v1.0 25 4 Wireless 4.3 Securing Y our Wireless Connection Introduction By using encryption, co mmunication between the wire less clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network. Encryption methods During the year[...]

E-DOC-CTC-2008 0421-0010 v1.0 26 4 Wireless 3 Under Wire less , click your access point. 4 The Wireless Access Point page appears. 5 In the Location bar , click Configure . 6 Under Security , you can change the Encryption . If you want to use:  WP A-PSK Encryption, continue with “4.3.1 Config uring WP A-PSK Encryption” on page 27 .  WEP E[...]

E-DOC-CTC-20080 421-0010 v1.0 27 4 Wireless 4.3.1 Configuring WP A-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WP A-PSK Encryption . 2 In the WP A-PSK Encryption Key box, type a pass phrase (also known as Pre -shared key) of your choice. The pass phrase must consist of 8 to 63 alphanumeric char[...]

E-DOC-CTC-2008 0421-0010 v1.0 28 4 Wireless 4.3.2 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers high er security). 3 In the Encryption key box, type a Netwo rk key of your choice. I f[...]

E-DOC-CTC-20080 421-0010 v1.0 29 5 Telephony 5 T elephony V oice over IP (V oIP) V oIP is a technology in which telephone calls are ma de over the Internet. Thi s allows you to save on communication costs, especial ly for long-distance calls. The old solution T o be able to make your pho ne calls over the In ternet you could:  Buy an IP p hone. [...]

E-DOC-CTC-2008 0421-0010 v1.0 30 5 Telephony 5.1 Connecting a Regular Phone to Y o ur Thomson Gateway Procedure Use a phone cable with RJ-11 connectors to: 1 Wire the green Thomson Gateway Phone port(s) to your phone(s) or fax. 2 If your Thomson Gateway has a black port labelled PSTN , you mu st connect this port to the telephone output of your DSL[...]

E-DOC-CTC-20080 421-0010 v1.0 31 5 Telephony 5.2 Installing the Thomson DECT USB Adapter Introduction If your package contai ns a Thomson DECT USB Adapter , you can use this Thom son DECT USB Adapter to turn your Thoms on Gateway into a DECT base st ation. The only thi ng you need to do is plug in you r Thomson DECT USB Ad apter and register you r [...]

E-DOC-CTC-2008 0421-0010 v1.0 32 5 Telephony 5.3 Connecting a DECT Phone to Y our Thomson Gateway Introduction The Thomson G ateway is equipped wi th a DECT base station all owing you to connect up to five DECT phones. Before you can start usi ng your DECT phone, you first have to register it to your Thomson Gatewa y. Once registered you will be ab[...]

E-DOC-CTC-20080 421-0010 v1.0 33 5 Telephony 5.4 Configuring the T elephony Service Introduction If you configured your Thomson G ateway using the Guided Installation , the telephon y service will already be configured by the Setup wizard. If you choose to configure your T homson Gateway manu ally or you still need to co nfigure the telephony servi[...]

E-DOC-CTC-2008 0421-0010 v1.0 34 5 Telephony 3 In the Location bar , click Configure . 4 Select Service Enable d . 5 Click Apply . V erifying T elephone Connectivity Proceed as follows to ver ify the voice connection: 1 Make sure the Thomson Gateway is turn ed on an d ready fo r service. 2 Check whether your phone is properly attached to th e Th om[...]

E-DOC-CTC-20080 421-0010 v1.0 35 5 Telephony 5.5 Address Book Introduction The Thomson G ateway allows you to store th e contact details of your contacts on the Thomson Gateway We b I nt e r f a c e . On this page, you can make a call or se nd a message simply by clicking on a link. Accessing the Address Book page? Proceed as follows: 1 Browse to t[...]

E-DOC-CTC-2008 0421-0010 v1.0 36 5 Telephony 5.6 T elephony services Introduction T elephony services or supplementary services add extr a functionality to your phone. W hich supplementary services that are available is dete rmined by your service provid er . The follo wing list gi ves an overview of the services that may be av ailable:  3pty: t[...]

E-DOC-CTC-20080 421-0010 v1.0 37 5 Telephony Activating services on the web pages T o activate/deactivate s upplement ary services via the web page: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click T elephony . 3 In the Location bar , click Configure . 4 In the Pick a task list, click V iew T elephony Services . 5 In th[...]

E-DOC-CTC-2008 0421-0010 v1.0 38 5 Telephony  Activate Waiting when you want to: T o retrieve the call on hold (when t here is no active call) R, 1 T o terminate an active call and enables a call set up (the dial tone is generated) R, 9 Action Press Illustration T o terminate an active ca ll and switch to an incoming call R, 1 T o reject an inc [...]

E-DOC-CTC-20080 421-0010 v1.0 39 5 Telephony  Activate 3 PTY when you want to:  Activate Tr a n s f e r when you want to:  Activate CCBS when you want to set up a call to a busy subscriber (Press R, 5). Action Press Illustration T o establish a conference call (or 3 par ty connection) R, 3 During 3 pty: put B an d C on hold R, 2 During 3 p[...]

E-DOC-CTC-2008 0421-0010 v1.0 40 5 Telephony 5.7 V iewing T elephony Statistics Introduction The T elephony Statistic s page on the Thomson Gateway W eb Interface lists:  Successful incoming calls.  Missed incoming calls.  Successful outgoing calls.  Failed outgoing calls. Accessing the T elephony Statistics page Proceed as follows: 1 B[...]

E-DOC-CTC-20080 421-0010 v1.0 41 6 Getting the Most Out of Your Thomson Gateway 6 Getting the Most Out of Y our Thomson Gateway In this chapter In this chapter we will take a cl oser look at following features: Feature availability Depending o n the configuration offere d by your Internet Servi ce Provider (ISP ), some features may not be available[...]

E-DOC-CTC-2008 0421-0010 v1.0 42 6 Getting the Most O ut of Your Thomson Gat eway 6.1 Sharing Content on your Network Introduction The Thomson Gateway allows you to st ore your data on a centralise d place in th e network. This way you can share your files with everyone that is connected to your network. What do I need? A F A T32 formatted USB stor[...]

E-DOC-CTC-20080 421-0010 v1.0 43 6 Getting the Most Out of Your Thomson Gateway Configure Content Shari ng on the Thomson Gateway If you want to:  Simply share your data and media with other users on the network, pro ceed with “6.1.1 Setting Up the File Server” on page 44 .  Share your media with media devices lik e an IP Set-T op Bo x, p[...]

E-DOC-CTC-2008 0421-0010 v1.0 44 6 Getting the Most O ut of Your Thomson Gat eway 6.1.1 Setting Up the File Server Introduction If you want to allow users to chan ge the content on your USB storag e device, you have to enable the Network File Server on your Thomson Gateway. This way, all users connected to your Thomson G ateway will be able to acce[...]

E-DOC-CTC-20080 421-0010 v1.0 45 6 Getting the Most Out of Your Thomson Gateway How to access the s hared content on Windows Proceed as follows: 1 Open Window s Explorer . 2 In the address bar type two backslashes followed by the name that you entered in the Server Name box (in our example: Thomson ). 3 All storage devices that are attached to yo[...]

E-DOC-CTC-2008 0421-0010 v1.0 46 6 Getting the Most O ut of Your Thomson Gat eway How to access the s hared content on Mac Proceed as follows: 1 On the Go menu, click Connect T o Server . 2 The Connect T o Server window appears. 3 In the Server Address box, type smb://<server na me> , where <server name> is the Server Name you assigned [...]

E-DOC-CTC-20080 421-0010 v1.0 47 6 Getting the Most Out of Your Thomson Gateway 6.1.2 Managing your Shared Content Introduction T o prevent that users start creating folders on your USB storage device and to keep the directory structure clean and transparent, the Thomson Gateway allows you to configur e your USB storage device as Managed Partition [...]

E-DOC-CTC-2008 0421-0010 v1.0 48 6 Getting the Most O ut of Your Thomson Gat eway 6.1.3 Using UPnP A V to Share Content with Media Devices Introduction If you want to share your media files with media devi ces like IP Set-T op Boxes, you have to configure the Thomson UPnP A V Server . Thomson UPnP A V Server The Thomson UPn P A V Server is a serv e[...]

E-DOC-CTC-20080 421-0010 v1.0 49 6 Getting the Most Out of Your Thomson Gateway 6.1.4 Accessing your Shared Content by F TP Introduction The Thomson Gateway all ows you to acce ss your shared content by F TP . This can be useful i f you want to be able to access your shared content fr om the Internet. Procedure Proceed as follows: 1 Protect your Th[...]

E-DOC-CTC-2008 0421-0010 v1.0 50 6 Getting the Most O ut of Your Thomson Gat eway Result The Shared fold er is now access ible using F TP . If you are conn ected to the Internet, the link to the F TP server is displayed un der F TP Server: On the Thomson Gateway netw ork, you can al so F TP to the local address (192.168.1.25 3). Additional configur[...]

E-DOC-CTC-20080 421-0010 v1.0 51 6 Getting the Most Out of Your Thomson Gateway 6.1.5 Safely Removing your USB Storage Device Introduction If you just remove your USB storage device from th e Thomson Gatew ay you may loose so me data. T o avoid this you must first unmount yo ur USB storage device. Unmounting your USB storage device Proceed as follo[...]

E-DOC-CTC-2008 0421-0010 v1.0 52 6 Getting the Most O ut of Your Thomson Gat eway 6.2 Universal Plug and Play Introduction UPnP is designed to automate the installation an d configuration of a (s mall) network as mu ch as possible. This means that UPnP-capable devi ces can join and leave a network without an y effort of a network administrator . Su[...]

E-DOC-CTC-20080 421-0010 v1.0 53 6 Getting the Most Out of Your Thomson Gateway 6.2.1 Accessing Y our Thomson Gateway with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (d isplaye d as THOMSO N TGXXX) and click View device web p a[...]

E-DOC-CTC-2008 0421-0010 v1.0 54 6 Getting the Most O ut of Your Thomson Gat eway 6.2.2 Managing your Internet connection with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gatewa y (displaye d as THOMSON TGXXX). 4 If you are currently: ?[...]

E-DOC-CTC-20080 421-0010 v1.0 55 6 Getting the Most Out of Your Thomson Gateway Disabling this feature T o prevent that users can connect/di sconnect you can enable Extended Se cur ity . For more inform ation, see “6.2.3 Configuring U PnP on th e Th omson Gateway” on page 56 .[...]

E-DOC-CTC-2008 0421-0010 v1.0 56 6 Getting the Most O ut of Your Thomson Gat eway 6.2.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway W eb Interface you can:  Enable/Dis able UPnP  Extended Securi ty Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, cl[...]

E-DOC-CTC-20080 421-0010 v1.0 57 6 Getting the Most Out of Your Thomson Gateway 6.2.4 Installing UPnP on Windows XP Adding UPnP If you are running Microso ft Windows XP , it is recommended to ad d the UPnP component to your system . Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel . 2 The Control Pane l window appears. C[...]

E-DOC-CTC-2008 0421-0010 v1.0 58 6 Getting the Most O ut of Your Thomson Gat eway Adding IGD Discovery and Control Y our Windows XP system is able to discover and cont rol In ternet Gateway Device s (IGD), like the Thomson Gateway on your local net work. Therefore, i t is recommended to ad d the IGD Discovery an d Control client to your system. Pro[...]

E-DOC-CTC-20080 421-0010 v1.0 59 6 Getting the Most Out of Your Thomson Gateway 6.3 Assigning a service (HTTP , F TP ,...) to a computer Introduction The Thomson Gateway all ows you to use one i nternet conn ection for multiple co mput ers. This means that all your computers s hare one publi c IP address, as if only one computer is connected to the[...]

E-DOC-CTC-2008 0421-0010 v1.0 60 6 Getting the Most O ut of Your Thomson Gat eway UPnP UPnP is a technolog y that enables seamless operation of a wide rang e of games and messaging app lications. Y our computer w ill use UP nP to communicate to th e Thomson Gateway which services are running on the computer . For more information on UPnP , see “6[...]

E-DOC-CTC-20080 421-0010 v1.0 61 6 Getting the Most Out of Your Thomson Gateway 6.4 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name ( for example john.dyndns.o rg) to a broadband connection even if it is usin g a dynamic IP address. A s soon as the dev ice gets a new IP address, the dynamic DNS server u[...]

E-DOC-CTC-2008 0421-0010 v1.0 62 6 Getting the Most O ut of Your Thomson Gat eway[...]

E-DOC-CTC-20080 421-0010 v1.0 63 7 Internet Security 7 Internet Security Overview The Thomson Gateway offers you variou s options to secu re your network: To p i c Page Firewall 64 W eb Site Filtering 65[...]

E-DOC-CTC-2008 0421-0010 v1.0 64 7 Internet Security 7.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click Firewall . 3 The Firewall page appe ars. In the up per -right corner , cli ck Configure . 4 A list with security settings with a brief description is displaye[...]

E-DOC-CTC-20080 421-0010 v1.0 65 7 Internet Security 7.2 W eb Site Filtering Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocke d, the following pag e is displayed: Address-based filtering With address-based filtering yo u can block web sites b[...]

E-DOC-CTC-2008 0421-0010 v1.0 66 7 Internet Security 4 The Web Filtering Activatio n page appears. Under License T ype , select:  30-days evalu ation if you first want evaluate this feature.  Standard if you have already purchased a license key . The License key box appears as soon as you select this option . T ype the license key that you re[...]

E-DOC-CTC-20080 421-0010 v1.0 67 7 Internet Security 7.2.1 Configuring The Content-based Filter Introduction Address based filterin g has a higher priority th en co ntent based filtering. This means that when you are blocking a specific category (for example Finance / Investment ), you can still access (netbanking.mybank.com ) provided you create a[...]

E-DOC-CTC-2008 0421-0010 v1.0 68 7 Internet Security 7.2.2 Adding Rules For The Address Based Filter Options With the address ba sed filter you can:  Deny access to a specific W eb site  Allow access to a specific W eb site  Redirect a W e b site  Redirect all W eb sites Deny access to a specific W eb site Proceed as foll ows: 1 Browse [...]

E-DOC-CTC-20080 421-0010 v1.0 69 7 Internet Security Redirect all W eb sites Proceed as foll ows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click Web Site Filtering . 3 Make sure the Use Address Based Filter check box is selected. 4 T ype “*” in the Web Si t e box. 5 Click Redirect in the Action list . 6 T ype the [...]

E-DOC-CTC-2008 0421-0010 v1.0 70 7 Internet Security[...]

E-DOC-CTC-20080 421-0010 v1.0 71 8 Troubleshooting 8 T roubleshooting Introduction This chapter suggests so lutions for problems you m ay encounter while instal ling or configuring your Thomson Gateway. If the suggestions do not resolve the problem, look at th e support pages on http://www .thomson- broadband.com or contact your service provider . [...]

E-DOC-CTC-2008 0421-0010 v1.0 72 8 Troubleshooting 8.1 Setup wizard T roubleshooting The Setup CD does not start automatically If your computer runs:  Microsoft Windows: 1 Click the Windows Start butto n. 2 Click Run . 3 In the Open field, type the following path: D:Setup.exe , where D stands for th e drive letter of yo ur CD- or DVD- ROM drive[...]

E-DOC-CTC-20080 421-0010 v1.0 73 8 Troubleshooting 8.2 General Thomson Gateway T roubleshooting Thomson Gateway does not work If none of the LE Ds light up, make sure that:  The Thomson Gateway is pl ugged into a power socket o utlet.  Y ou are using the correct power supply for your Thomson Gateway device.  The Thomson Gateway is turned o[...]

E-DOC-CTC-2008 0421-0010 v1.0 74 8 Troubleshooting 8.2.1 Wired Connection T roubleshooting Ethernet LED does not light up Make sure that:  The Ethernet cable is securel y connected to the E thernet port on your Thomson Gateway and your computer .  Y ou are using the correct cable type for your Ethernet equi pment, that is at least UTP CA T5 w[...]

E-DOC-CTC-20080 421-0010 v1.0 75 8 Troubleshooting 8.2.2 Wireless Connection T roubleshooting No Wireless Connectivity Make sure that:  Both the wireless clie nt adapter and the Thomson Gateway are allowed to co nnect thro ugh wireless channels as defined for local regulatory do main.  The wireless clie nt is configured for the corr ect wirel[...]

E-DOC-CTC-2008 0421-0010 v1.0 76 8 Troubleshooting 8.3 V oice over IP T roubleshooting Introduction If you cannot establish a phone call via your Thomson Gateway, try the su ggestions below . Calling over V oIP If you have problems calling via V oIP , check whether:  Y our telephone is correctly co nnected to the Thomson Gateway.  Y our telep[...]

E-DOC-CTC-20080 421-0010 v1.0 77 8 Troubleshooting 8.4 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer con nect to the Thom so n Gateway or you want to m ake a fresh install, it may be useful to perform a reset to factory defaults. War n i n g A reset to factory default settings deletes all confi gur atio[...]

E-DOC-CTC-2008 0421-0010 v1.0 78 8 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfold ed paperclip to push the r ecessed Reset button. Push it until the Power LED lig hts red - this will take abo ut 7 seconds. 3 Release the Reset button. 4 The Thomson Gateway restarts. Y our sys[...]

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THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www .thomson-broadband.com © Thomson 2008. Al l rights reserved. E-DOC-CTC-20080421-0010 v1.0.[...]