THOMSON TG787 manual

Setup and User Guide THOMSON TG787 Wireless V oIP Residential Gateway[...]

[...]

THOMSON TG787 Setup and User Guide[...]

Copyright Copyright ©1999-2008 Thomson. All rig hts reserved. Distribution and co pying of this document, use and communicat ion of its cont ents is not perm itted without writte n authorization from Thomson. The co ntent of this docu ment is furnishe d for informational use only, may be subject to change witho ut notice, and should not be constru[...]

E-DOC-CTC-20080 118-0051 v2.0 i Contents About this Setup and User Guide .................... ......................... 1 1 Installation............................ ........................................................ 3 1.1 Prelimina ry Steps ......... ........... .......... ........... ........... .......... ........... ........ ........... 4 [...]

E-DOC-CTC-2008 0118-0051 v2.0 ii Contents 4.3 Universal Plug and P lay .................. ........... ........... .......... ........... .......... ......... 46 4.3.1 A ccessing Your Thom son Gatew ay with UPnP ....................... .............. ........... .............. .............. ..... 4 7 4.3.2 M anaging your Internet connection with UP[...]

E-DOC-CTC-20080 118-0051 v2.0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols T erminology Generally , the THOMSON TG787 will be referred to as Thomson Gateway in this Setu p and User Guid e. T ypographical Conventions Following typograph ical convention is us ed througho ut this manual:  Sample text indicates a hy[...]

E-DOC-CTC-2008 0118-0051 v2.0 2 About this Setup and User Guide[...]

E-DOC-CTC-20080 118-0051 v2.0 3 1 Installation 1 Installation Introduction In a few minutes you w ill be able to acce ss the Internet using your T homson Gateway. This Setup and User Guide will show you how to set up your Thom son Gateway and how to connect your computer(s) to the Internet.[...]

E-DOC-CTC-2008 0118-0051 v2.0 4 1 Installation 1.1 Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventi onal telephon e and DSL service are simu ltaneously av ailable from the same cop per pair , you will need a central splitter or dist ributed filters for decoupling DSL and telephone signals[...]

E-DOC-CTC-20080 118-0051 v2.0 5 1 Installation 1.2 Placing your Thomson Gateway Possibilities Y ou can mount th e Thomson Gateway on a wall or simply plac e it on a d esk. Wal l m o un t Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: 1 T ake the wall mount le aflet out of the box. 2 Stick the wall mount le afle[...]

E-DOC-CTC-2008 0118-0051 v2.0 6 1 Installation 1.3 Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway:  Guided Installation  Manual Installation Guided Installation How it works The Setup wiz ard included on the CD will guide you through all configuration as pects of your Thomso n Gateway. This [...]

E-DOC-CTC-20080 118-0051 v2.0 7 1 Installation 1.3.1 Guided Installation Connecting devices: wait! Do not plug in any cables or conn ect any devices until you are prom pted to do so by the wizard. In case of problems If you encounter prob lems during this instal lation please refer to “7 .1 Setup wizard T roubleshoo ting” on page 74 . Starting [...]

E-DOC-CTC-2008 0118-0051 v2.0 8 1 Installation CD menu On the CD Menu , click:  (Re)configure my Thom son Gateway to recon figure your Thom son Gateway or add a new com puter to your network.  View Documentation to view the document ation that is available for your Thomson Gateway. This l ist will be automatically upda ted if yo u are connect[...]

E-DOC-CTC-20080 118-0051 v2.0 9 1 Installation 1.3.2 Manual Installation Procedure Proceed as follows: 1 Connect the cables 2 Configure the Thomson G ateway Connect the cables Proceed as follows: 1 Connect your computer to the Thomson Gateway a s described in “3.1 Adding a Computer to your Network” on page 20 . 2 Connect the Thomson Ga teway to[...]

E-DOC-CTC-2008 0118-0051 v2.0 10 1 Installation[...]

E-DOC-CTC-20080 118-0051 v2.0 11 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter To p i c Page Thomson Gateway LED Behaviour 12 Thomson Gateway W eb Interface 14 Backing Up/Re storing your Con figuration 17[...]

E-DOC-CTC-2008 0118-0051 v2.0 12 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Status LEDs On the top pa nel of your Th omson Gateway, yo u can find a num ber of status LEDs, i ndicating the state o f the device during no rmal operation. Power LED Ethernet LED Wireless/WLAN LED Name Colour State Green Solid on Power on, normal operatio[...]

E-DOC-CTC-20080 118-0051 v2.0 13 2 Thomson Gateway Basics Broadband/DSL LED Internet LED Phone/V oice LED Ethernet LED (Ethernet port) A LED may be provided per Ethernet port to indicate link integrity (or activity). Name Colour State Green Blinking Pending DSL line synch ronisation Solid on DSL line synchronised Off No DSL line Name Colour State G[...]

E-DOC-CTC-2008 0118-0051 v2.0 14 2 Thomson Gateway Basics 2.2 Thomson Gateway W eb Interface Introduction The Thomson G ateway W eb Interface allows you to configure your Thomson Gateway using your web browser . Requirements Javascript must be en abled on your br owser . Accessing the Thomson Gateway W eb Interface Proceed as follows: 1 Open your w[...]

E-DOC-CTC-20080 118-0051 v2.0 15 2 Thomson Gateway Basics Components Menu The menu is lo cated on the left side of the page and consists of the fo llowing menu items:  Thomson Gat eway : Provides basic information on the Thom son Gateway.  Broadband Connection : Allows you to view/configur e your broadband connecti ons.  T oolbox : Allows [...]

E-DOC-CTC-2008 0118-0051 v2.0 16 2 Thomson Gateway Basics Navigation Bar The navigation bar is located at the top of t he page and allows you t o:  View the current user name. Click this name to chan ge your password or switch to another user .  View the current position on th e Thomson Gateway W eb interface.  Select change the display l [...]

E-DOC-CTC-20080 118-0051 v2.0 17 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to save your configuration for later use. This way you can always return to your working configurati on in case of problems. Backing up your configurati[...]

E-DOC-CTC-2008 0118-0051 v2.0 18 2 Thomson Gateway Basics[...]

E-DOC-CTC-20080 118-0051 v2.0 19 3 Adding New Devices to your Network 3 Adding New Devices to your Network In this chapter To p i c Page Adding a Computer to your Network 20 Adding a Phone to your Network 23[...]

E-DOC-CTC-2008 0118-0051 v2.0 20 3 Adding New Device s to your Network 3.1 Adding a Computer to your Network Guided Installation If you configured your Thomson G ateway using the Guided Insta llation , use the same procedure on the computer that you want to add. At a specific point in the installation, the Setup wizard will inform you that the Thom[...]

E-DOC-CTC-20080 118-0051 v2.0 21 3 Adding New Devices to your Network 3.1.1 Connecting a computer using Wireless Before you start Before you ca n connect a computer to yo ur wireless network you n eed to know which Netwo rk Name (SSID) and encryptio n your Thom son Gateway is using. Where can I find the SSID? If you did not change th e SSID manuall[...]

E-DOC-CTC-2008 0118-0051 v2.0 22 3 Adding New Device s to your Network 3.1.2 Connecting a computer using Ethernet Requirements  Y our computer must h ave a free Ethernet port.  Y our computer m ust be configur ed to obtain an IP address automatically. Th is is the default setting. Procedure Proceed as follows: 1 Connect one end of the (yellow[...]

E-DOC-CTC-20080 118-0051 v2.0 23 3 Adding New Devices to your Network 3.2 Adding a Phone to your Network Introduction Depending on your Th omson Gateway, you can connect one or two analogue phones or faxes to the Thomson Gateway. Procedure Before you can make a ph one ca ll over the Inte rnet, you must: 1 Connect your phone to the Thomso n Gateway.[...]

E-DOC-CTC-2008 0118-0051 v2.0 24 3 Adding New Device s to your Network 3.2.1 Connecting Phones to the Thomson Gateway Procedure Use a phone cable with RJ-11 connectors to: 1 Wire the green Thomson Gateway Phone port(s) to your phone(s) or fax. 2 If your Thomson Gateway has a black port labelled "PSTN", you must connect this port to the te[...]

E-DOC-CTC-20080 118-0051 v2.0 25 3 Adding New Devices to your Network 3.2.2 Configuring your Thomson Gateway Introduction If you configured your Thomson G ateway using the Guided Installation , th e telephon y service will already be configured by the Setup wizard. If you choose to configure your T homson Gateway manu ally o r you still need to co [...]

E-DOC-CTC-2008 0118-0051 v2.0 26 3 Adding New Device s to your Network 4 Enter the IP address and the port nu mber of the registrar , and the prox y , as provid ed by your ISP: 5 Click Apply . V erifying T elephone Connectivity Proceed as follows to ver ify the voice connection: 1 Make sure the Thomson Gateway is turn ed on an d ready fo r service.[...]

E-DOC-CTC-20080 118-0051 v2.0 27 3 Adding New Devices to your Network 3.2.3 Multiple Identities Introduction Y ou can assign up to three Internet te lephone n umbers or URIs to one or both phon e ports, or you can assign a common num ber to both phone po rts. Procedure Proceed as follows: 1 Browse to the Thoms on Gateway web pages. 2 On the T oolbo[...]

E-DOC-CTC-2008 0118-0051 v2.0 28 3 Adding New Device s to your Network[...]

E-DOC-CTC-20080 118-0051 v2.0 29 4 Getting the Most Out of Your Thomson Gateway 4 Getting the Most Out of Y our Thomson Gateway In this chapter In this chapter we will take a cl oser look at following features: Feature availability Depending o n the configuration offere d by your Internet Servi ce Provider (ISP ), some features may not be available[...]

E-DOC-CTC-2008 0118-0051 v2.0 30 4 Getting the Most O ut of Your Thomson Gat eway 4.1 Sharing Content on your Network Introduction The Thomson Gateway allows you to st ore your data on a centralise d place in th e network. This way you can share your files with everyone that is connected to your network. What do I need? A F A T32 formatted USB stor[...]

E-DOC-CTC-20080 118-0051 v2.0 31 4 Getting the Most Out of Your Thomson Gateway Configure Content Shari ng on the Thomson Gateway If you want to:  Simply share your data and media with other users on the network, pro ceed with “4.1.1 Setting Up the File Server” on page 32 .  Share your media with media devices lik e an IP Set-T op Bo x, p[...]

E-DOC-CTC-2008 0118-0051 v2.0 32 4 Getting the Most O ut of Your Thomson Gat eway 4.1.1 Setting Up the File Server Introduction If you want to allow users to chan ge the content on your USB storag e device, you have to enable the Network File Server on your Thomson Gateway. This way, all users connected to your Thomson G ateway will be able to acce[...]

E-DOC-CTC-20080 118-0051 v2.0 33 4 Getting the Most Out of Your Thomson Gateway How to access the s hared content on Windows Proceed as follows: 1 Open Window s Explorer . 2 In the address bar type two backslashes followed by the name that you entered in the Server Name box (in our example: Thomson ). 3 All storage devices that are attached to yo[...]

E-DOC-CTC-2008 0118-0051 v2.0 34 4 Getting the Most O ut of Your Thomson Gat eway How to access the s hared content on Mac Proceed as follows: 1 On the Go menu, click Connect T o Server . 2 The Connect T o Server window appears. 3 In the Server Address box, type smb://<server na me> , where <server name> is the Server Name you assigned [...]

E-DOC-CTC-20080 118-0051 v2.0 35 4 Getting the Most Out of Your Thomson Gateway 4.1.2 Managing your Shared Content Introduction T o prevent that users start creating folders on your USB storage device and to keep the directory structure clean and transparent, the Thomson Gateway allows you to configur e your USB storage device as Managed Partition [...]

E-DOC-CTC-2008 0118-0051 v2.0 36 4 Getting the Most O ut of Your Thomson Gat eway 4.1.3 Using UPnP A V to Share Content with Media Devices Introduction If you want to share your media files with media devi ces like IP Set-T op Boxes, you have to configure the Thomson UPnP A V Server . Thomson UPnP A V Server The Thomson UPn P A V Server is a serv e[...]

E-DOC-CTC-20080 118-0051 v2.0 37 4 Getting the Most Out of Your Thomson Gateway 4.1.4 Accessing your Shared Content by F TP Introduction The Thomson Gateway all ows you to acce ss your shared content by F TP . This can be useful if you want to be able to access your shared content fr om the Internet. Procedure Proceed as follows: 1 Protect your Tho[...]

E-DOC-CTC-2008 0118-0051 v2.0 38 4 Getting the Most O ut of Your Thomson Gat eway Result The Shared fold er is now access ible using F TP . If you are conn ected to the Internet, the link to the F TP server is displayed un der F TP Server: On the Thomson Gateway netw ork, you can al so F TP to the local address (192.168.1.25 3). Additional configur[...]

E-DOC-CTC-20080 118-0051 v2.0 39 4 Getting the Most Out of Your Thomson Gateway 4.2 T elephony Features Contents In this chapter we will have a closer look at som e interestin g tele phony featu res: To p i c Page Address Book 40 T elephony servic es 41 Viewing T elephony Statistics 45[...]

E-DOC-CTC-2008 0118-0051 v2.0 40 4 Getting the Most O ut of Your Thomson Gat eway 4.2.1 Address Book Introduction The Thomson G ateway allows you to store th e contact details o f your contacts on the Thomson Gateway We b I nt e r f a c e . On this page, you can make a call or se nd a message simp ly by clicking on a link. Accessing the Address Boo[...]

E-DOC-CTC-20080 118-0051 v2.0 41 4 Getting the Most Out of Your Thomson Gateway 4.2.2 T elephony services Introduction T elephony services or supplementary services add extr a functionality to your phone. W hich supplementary services that are available is dete rmined by your service provid er . T o following list gives an overview of the services [...]

E-DOC-CTC-2008 0118-0051 v2.0 42 4 Getting the Most O ut of Your Thomson Gat eway Activating services on the web pages T o activate/deactivate s upplement ary services via the web page: 1 Browse to the Thomson Gateway Web Interface . 2 On the To o l s menu, click Content Sharing . 3 In the Navigation Bar , click Configure . 4 In the Pick a task lis[...]

E-DOC-CTC-20080 118-0051 v2.0 43 4 Getting the Most Out of Your Thomson Gateway  Activate Waiting when you want to:  Activate 3 PTY when you want to: T o retrieve the call on hold (when t here is no active call) R, 1 T o terminate an active call and enables a call set up (the dial tone is generated) R, 9 Action Press Illustration T o terminat[...]

E-DOC-CTC-2008 0118-0051 v2.0 44 4 Getting the Most O ut of Your Thomson Gat eway  Activate Tr a n s f e r when you want to:  Activate CCBS when you want to set up a call to a busy subscriber (Press R, 5). During 3 pty: retrieve B and C R, 3 Action Press Illustration T ransfer a call R, 4 Action Press Illustration C B A active active C B A on[...]

E-DOC-CTC-20080 118-0051 v2.0 45 4 Getting the Most Out of Your Thomson Gateway 4.2.3 V iewing T elephony Statistics Introduction The T elephony Statistic s page on the Thomson Gateway W eb Interface lists:  Successful incoming calls.  Missed incoming calls.  Successful outgoing calls.  Failed outgoing calls. Accessing the T elephony St[...]

E-DOC-CTC-2008 0118-0051 v2.0 46 4 Getting the Most O ut of Your Thomson Gat eway 4.3 Universal Plug and Play Introduction UPnP is designed to automate the installation an d configuration of a (s mall) network as mu ch as possible. This means that UPnP-capable devi ces can join and leave a network without an y effort of a network administrator . Su[...]

E-DOC-CTC-20080 118-0051 v2.0 47 4 Getting the Most Out of Your Thomson Gateway 4.3.1 Accessing Y our Thomson Gateway with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (d isplaye d as THOMSO N TGXXX) and click View device web pag[...]

E-DOC-CTC-2008 0118-0051 v2.0 48 4 Getting the Most O ut of Your Thomson Gat eway 4.3.2 Managing your Internet connection with UPnP Windows Vista If you compute r runs Windows Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gatewa y (displaye d as THOMSON TGXXX). 4 If you are currently: ?[...]

E-DOC-CTC-20080 118-0051 v2.0 49 4 Getting the Most Out of Your Thomson Gateway Disabling this feature T o prevent that users can connect/di sconnect you can enable Extended Se cur ity . For more inform ation, see “4.3.3 Configuring U PnP on th e Thomson Gateway” on page 50 .[...]

E-DOC-CTC-2008 0118-0051 v2.0 50 4 Getting the Most O ut of Your Thomson Gat eway 4.3.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway W eb Interface you can:  Enable/Dis able UPnP  Extended Securi ty Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, cl[...]

E-DOC-CTC-20080 118-0051 v2.0 51 4 Getting the Most Out of Your Thomson Gateway 4.3.4 Installing UPnP on Windows XP Adding UPnP If you are running Microso ft Windows XP , it is recommended to ad d the UPnP compo nent to your system . Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel . 2 The Control Pane l window appears. [...]

E-DOC-CTC-2008 0118-0051 v2.0 52 4 Getting the Most O ut of Your Thomson Gat eway Adding IGD Discovery and Control Y our Windows XP system is able to discover and cont rol In ternet Gateway Device s (IGD), like the Thomson Gateway on your local net work. Therefore, i t is recommended to add the IGD Discovery an d Control client to your system. Proc[...]

E-DOC-CTC-20080 118-0051 v2.0 53 4 Getting the Most Out of Your Thomson Gateway 4.4 Assigning a service (HTTP , F TP ,...) to a computer Introduction The Thomson Gateway all ows you to use one i nternet conn ect ion for multip le comput ers. This means that all your computers s hare one publi c IP address, as if only one computer is connected to th[...]

E-DOC-CTC-2008 0118-0051 v2.0 54 4 Getting the Most O ut of Your Thomson Gat eway UPnP UPnP is a technolog y that enables seamless operation of a wide rang e of games and messagin g applications. Y our computer w ill use UP nP to communicate to th e Thomson Gateway which services a re running on the computer . For more information on UPnP , see “[...]

E-DOC-CTC-20080 118-0051 v2.0 55 4 Getting the Most Out of Your Thomson Gateway 4.5 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name ( for example john.dyndns.o rg) to a broadband connection even if it is usin g a dynamic IP address. A s soon as the dev ice gets a new IP address, the dynamic DNS server u[...]

E-DOC-CTC-2008 0118-0051 v2.0 56 4 Getting the Most O ut of Your Thomson Gat eway[...]

E-DOC-CTC-20080 118-0051 v2.0 57 5 Wireless Security 5 Wireless Security Methods The Thomson G ateway offers you fol lowing tools to protect your wireless network from intruders:  Encryption  Access Control  Disabling SSID Broadcast As you will fin d out in the following section s, not all of these security measures ar e hard to crack. But[...]

E-DOC-CTC-2008 0118-0051 v2.0 58 5 Wireless Security 5.1 Encryption Introduction By using encryption, co mmunication between the wire less clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network. Encryption methods During the years a number of e[...]

E-DOC-CTC-20080 118-0051 v2.0 59 5 Wireless Security 5.1.1 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WEP Encryption 2 In the WEP Key Length list, click the desired key length (a higher key length offers high er security). 3 In the Encryption key box, type a Netwo rk key of your ch[...]

E-DOC-CTC-2008 0118-0051 v2.0 60 5 Wireless Security 5.1.2 Configuring WP A-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption” : 1 Select Use WP A-PSK Encryption . 2 In the WP A-PSK Encryption Key box, type a pass phrase (also known as Pre -shared key) of your choice. The pass phrase must consist of 8 to 63 alphanum[...]

E-DOC-CTC-20080 118-0051 v2.0 61 5 Wireless Security 5.2 Access Control What is access control? Every network device carries a unique hexadecimal co de (MAC address). Access control enables you to allow/deny access to wireless clients based on their MA C address. Drawbacks  MAC authentication is linked to the us er’ s hardware and no t to his [...]

E-DOC-CTC-2008 0118-0051 v2.0 62 5 Wireless Security New stations are not allowed Access Control is enabled. Y ou can only add your wi reless devices to the acce ss control list using the Search for wireless devices task on the Thomson G ateway W eb Interface . Search for wireless devices task T o add new wireless devices to t he access control lis[...]

E-DOC-CTC-20080 118-0051 v2.0 63 5 Wireless Security Registering Clients via the Association Button Proceed as follows to register new wireless network clients via the association button: 1 Push the Registr ation button on the Thomson G ateway fron t panel and hol d it for at least two seconds. 2 The WLAN LED toggles between green and red. 3 The Th[...]

E-DOC-CTC-2008 0118-0051 v2.0 64 5 Wireless Security 5.3 Disabling SSID Broadcast What does this mean? Access points broadcast their Network Name (SS ID) to announce themselves to the wireless stations and other access points. Wireless clients will make a list of these access poin ts and show them to the user . The user can then select his wireless[...]

E-DOC-CTC-20080 118-0051 v2.0 65 6 Internet Security 6 Internet Security Overview The Thomson Gateway offers you variou s options to secu re your network: To p i c Page Firewall 66 W eb site Filtering 67[...]

E-DOC-CTC-2008 0118-0051 v2.0 66 6 Internet Security 6.1 Firewall Changing the security level Proceed as follows: 1 Browse to the Thomson Gateway Web Interface . 2 On the T oolbox menu, click Firewall . 3 The Firewall page appe ars. In the up per -right corner , cli ck Configure . 4 A list with security settings with a brief description is displaye[...]

E-DOC-CTC-20080 118-0051 v2.0 67 6 Internet Security 6.2 W eb site Filtering Introduction W eb site filtering allows you to re strict access to specific web sites. Strategies There are two strate gi es you can follow:  Allow access to all web sites and manually specify wh ich web sites may not be accessed. - or -  Deny access to all web site [...]

E-DOC-CTC-2008 0118-0051 v2.0 68 6 Internet Security 6.2.1 Denying access to a specific W eb site Use cases Use this feature if:  Allow is selected under Action for Unknown Sites and you want to make an ex ception for a specific site.  Block is selected under Action for Unknown Sites and you want to make an exception on an allow rule. For exa[...]

E-DOC-CTC-20080 118-0051 v2.0 69 6 Internet Security 6.2.2 Allowing access to a specific W eb site Use cases Use this feature if:  Block is selected under Action for Unknown Sites and yo u want to make an excepti on for a specific si te.  Allow is selected under Action for Unknown Sites and you want to make an exc ep tion on a block/r edirect[...]

E-DOC-CTC-2008 0118-0051 v2.0 70 6 Internet Security 6.2.3 Redirecting a W eb site Procedure Proceed as follows: 1 T ype the URL of the Web site you want to redirect (for example “cracks.am”) in the Web S it e box. 2 Click Redirect in the Action li st. 3 T ype the URL of the Web site you want to redirect to (for example “mycompany .com/intern[...]

E-DOC-CTC-20080 118-0051 v2.0 71 6 Internet Security 6.2.4 Redirecting all W eb sites Procedure Proceed as follows: 1 T y pe “*” in the Web Si t e box. 2 Click Redirect in the Action list . 3 T ype the URL of the Web site you want to redirect to (for example “mycompany .com/internetpolicy .htm”) in the Redirect box. 4 Click Add . 5 T ype th[...]

E-DOC-CTC-2008 0118-0051 v2.0 72 6 Internet Security[...]

E-DOC-CTC-20080 118-0051 v2.0 73 7 Troubleshooting 7 T roubleshooting Introduction This chapter suggest sol utions for problem s you may encounter while installing or co nfiguring your Thomson Gateway. If the suggestions do not resolve the problem, look at th e support pages on http://www .thomson- broadband.com or contact your service provider . F[...]

E-DOC-CTC-2008 0118-0051 v2.0 74 7 Troubleshooting 7.1 Setup wizard T roubleshooting The Setup CD does not start automatically If your computer runs:  Microsoft Windows: 1 Click the Windows Start butto n. 2 Click Run . 3 In the Open field, type the following path: D:Setup.exe , where D stands for th e drive letter of yo ur CD- or DVD- ROM drive[...]

E-DOC-CTC-20080 118-0051 v2.0 75 7 Troubleshooting 7.2 General Thomson Gateway T roubleshooting Thomson Gateway does not work If none of the LE Ds light up, make sure that:  The Thomson Gateway is pl ugged into a power socket o utlet.  Y ou are using the correct power supply for your Thomson Gateway device.  The Thomson Gateway is turned o[...]

E-DOC-CTC-2008 0118-0051 v2.0 76 7 Troubleshooting 7.2.1 Wired Connection T roubleshooting LAN LED does not light up Make sure that:  The LAN cable is securely conn ected to the 10/100Base-T port.  Y ou are using the correct cable type for your Ethe rnet equipment, that is UTP CA T5 with RJ-45 connectors.[...]

E-DOC-CTC-20080 118-0051 v2.0 77 7 Troubleshooting 7.2.2 Wireless Connection T roubleshooting Not Able to Connect Wireless Clients Check the following:  If registration is enabl ed, you must press the 'Association' button to register the wi reless client or search for wireless devices via the embedded web pages.  Make sure the Thoms[...]

E-DOC-CTC-2008 0118-0051 v2.0 78 7 Troubleshooting 7.3 V oice over IP T roubleshooting Introduction If you cannot establish a phone call via your Thomson Gateway, try the su ggestions below . Calling over V oIP If you have problems calling via V oIP , check whether:  Y our telephone is correctly co nnected to the Thomson Gateway.  Y our telep[...]

E-DOC-CTC-20080 118-0051 v2.0 79 7 Troubleshooting 7.4 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer con nect to the Thom so n Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. War n i n g A reset to factory default settings deletes all confi gur ation[...]

E-DOC-CTC-2008 0118-0051 v2.0 80 7 Troubleshooting Hardware Reset Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Use a pen or an unfolde d paperclip to push the recessed Reset button on the back pane l. Push it until the Power LED lights red - this will take about 7 seconds. 3 Release the Reset button. 4 The Thomson Gateway res[...]

[...]

THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www .thomson-broadband.com © Thomson 2008. Al l rights reserved. E-DOC-CTC-20080118-0051 v2.0.[...]