Thomson TG789vn manual

Setup and User Guide THOMSON TG789vn Wireless-n Multi-Service V oIP Ethernet W AN & VDSL2 Gateway[...]

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THOMSON TG789vn Setup and User Guide[...]

Copyright Copyright ©1999-2010 THOMSON. All rights reserved. Distribution and copying of th is document, u se and commun ication of i ts contents is no t permitted without written aut horization from THOMSON. The c ontent of this docu ment is furnished for informational use only , may be sub ject to change witho ut notice, and should not be constr[...]

E-DOC-CTC-20080 527-0012 v1. 0 i Contents About this Setup and User Guide .................... ......................... 1 1 Installation............................ ........................................................ 3 1.1 Before y ou start ......... ......... .......... ......... ........ ........... ........ ........... ........ ......... .[...]

E-DOC-CTC-2008 0527-0012 v1.0 ii Contents 4.3 Telephony Services ...... .......................... ............ ............. ........... .......... ......... 42 4.3.1 Services su pported by Your Se rvice Provider ........... ........... .............. ......................... .............. .... .... 43 4.3.2 Acti vating a Telephony Service on yo[...]

E-DOC-CTC-20080 527-0012 v1. 0 iii Contents 9.4 Wireless Connection Trouble shooting .................. .......... ........... .......... ......... 83 9.5 Voice over IP Troubleshooting ................... ........... .......... ........... ................... 84 9.6 Reset to Factory De faults ...... .......... ........... ........... ............ .[...]

E-DOC-CTC-2008 0527-0012 v1.0 iv Contents[...]

E-DOC-CTC-20080 527-0012 v1. 0 1 About this Setup and User Guide About this Setup and User Guide Used Symbols T erminology Generally , the THOMSON TG789vn will be referre d to as Thomson Gate way in this Setup and User G uide. T ypographical Conventions Following typo graphical convention is used throug hout this m anual:  Sample text indicates [...]

E-DOC-CTC-2008 0527-0012 v1.0 2 About this Setup and User Guide[...]

E-DOC-CTC-20080 527-0012 v1. 0 3 1 Installation 1 Installation Introduction In a few minutes you will be able to access t he Internet using your T homson Gateway. This Setup an d User Guide wil l show you h ow to set up you r Thomson Gat eway and how to connect your computer(s) to the Internet. Main features As soon as you have completed the inst a[...]

E-DOC-CTC-2008 0527-0012 v1.0 4 1 Installation 1.1 Before you start User -specific requirements Y ou can use your Thomson Gateway as:  DSL Gateway: The Thomson Gateway is con nected to the DSL network of your service provider and brings the Internet to your home. T o use the Thomson Gateway in this setup, make sure that the requirements in “1.[...]

E-DOC-CTC-20080 527-0012 v1. 0 5 1 Installation 1.1.1 DSL Requirements Applicability This section is on ly applicable if you are usin g your Thomson Gateway as DSL gateway . For more information, see “User -specific require ments” on page 4 . DSL Service The DSL service mus t be activ ated on you r telephone line b y your service provider . Dec[...]

E-DOC-CTC-2008 0527-0012 v1.0 6 1 Installation How do I know if my Thomson Ga teway has an integrated filter? Thomson Gateways:  With an integrated filter have no PSTN port on their back pa nel.  Without integrated filter have a PSTN port on their back panel. Here you will have to put a filters/splitter between the telephone outlet and y our [...]

E-DOC-CTC-20080 527-0012 v1. 0 7 1 Installation 1.1.2 Connection Requirements Wireless connection If you want to connect your comput er using a wireless connection, you w ill need a WiFi-certified wireless client adapter for each co mputer you wa nt to connect wirelessly . Wired connection If you want to connect o ne or more computer using a wired [...]

E-DOC-CTC-2008 0527-0012 v1.0 8 1 Installation 1.2 Installing your Thomson Gateway War n i n g Do not plug in any cables or connect any d evices until you are in structed to do so. Installation methods There two ways to set up your Thomson Gateway:  Guided Installation The Setup wizard includ ed on the Setup CD wi ll guide you t hrough all confi[...]

E-DOC-CTC-20080 527-0012 v1. 0 9 1 Installation 1.2.1 Guided Installation Requirements  Y our computer must run one of the following operating systems:  Microsoft Windows 7 or hig her  Microsoft Wi ndows 7 x64 or higher  Microsoft Windows V ista (SP1) or higher  Microsoft Windows V ista x64 (SP1) or higher  Microsoft Wind ows XP S[...]

E-DOC-CTC-2008 0527-0012 v1.0 10 1 Installation CD menu On the CD Menu , you can click:  Initial Setup to connect your computer to th e Thom son Gateway and confi gure it.  Reconfigure my Thomson Gateway to fully recon figure your Thomson Gateway .  Setup my computer to connect your computer to the Thomson Gateway network.  View Documen[...]

E-DOC-CTC-20080 527-0012 v1. 0 11 1 Installation 1.2.2 Manual Installation Requirements JavaScript must be en abled (this is the de fault setting) on your browser . For more informatio n, consult the help of your web br owser . Procedure Proceed as follows: 1 Connect the Thomson Gateway to your broad band service . 2 Power on the Tho mson Gateway .[...]

E-DOC-CTC-2008 0527-0012 v1.0 12 1 Installation 3 Plug the other end into the Ethernet port of your Internet gatew ay/modem. Power on the Thomson Gateway Proceed as follows: 1 Connect the power cord to the Thomson Gateway’ s power port. 2 Plug the other end into an electrical outlet. 3 Push the powe r button to turn on the Thomson Gateway. 4 W ai[...]

E-DOC-CTC-20080 527-0012 v1. 0 13 1 Installation 1.3 Adding a New Computer to your Network Guided Installation If you configured your Thomso n Gateway using the Guided Installati on , use the same procedure on the computer that you want to add. When the Setup wizard informs you that the Tho mson Gateway has already been configured, select No and cl[...]

E-DOC-CTC-2008 0527-0012 v1.0 14 1 Installation 1.4 Connecting a Computer Using the Ethernet Cable Requirements  Both your comput er and Thomson Gate way must have a free Ethernet port.  Y o ur computer m ust be configur ed to obtain an IP address automatically . Th is is the default setting. Ethernet cable In your package, you will find a ca[...]

E-DOC-CTC-20080 527-0012 v1. 0 15 2 Thomson Gateway Basics 2 Thomson Gateway Basics In this chapter To p i c Page Thomson Gateway LED Behaviour 16 Thomson Gateway GUI 22 Backing Up/Re storing you r Configuratio n 25[...]

E-DOC-CTC-2008 0527-0012 v1.0 16 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour Content This chapter describes the behaviour of:  Status LEDs  WPS Button LED  Ethernet LEDs[...]

E-DOC-CTC-20080 527-0012 v1. 0 17 2 Thomson Gateway Basics 2.1.1 Status LEDs Introduction On the front panel of your Thomson Gateway, you can find a nu mber of status LE Ds, indicating the s tate of the device. Power LED Ethernet LED USB LED Wireless LED Colour State Description Green Solid on Power on, normal op eration Red Solid on Power on, self[...]

E-DOC-CTC-2008 0527-0012 v1.0 18 2 Thomson Gateway Basics Phone LED Broadband LED Internet LED TV LED Red Solid on No wireless activity , no security Blinking Wireless activity , no security Red/green T og gling Wireless client registrati on phase Off WLAN disabled Colour State Description Green So lid on V oIP service up Blinking V oIP activity Of[...]

E-DOC-CTC-20080 527-0012 v1. 0 19 2 Thomson Gateway Basics Upgrade LED Colour State Description Blue Solid on Software upgrade ongoi ng Off No software upgr ade ongo ing[...]

E-DOC-CTC-2008 0527-0012 v1.0 20 2 Thomson Gateway Basics 2.1.2 WPS Button LED WPS button The Wi-Fi Protected Setup (WPS) bu tton allows you to add new wireless clie nts to your network. For more information, see “3.1 Connecting Y our Wi reless Client via WPS” on page 28 . WPS Button LED Colour State Descripti on Green Solid On Client successf [...]

E-DOC-CTC-20080 527-0012 v1. 0 21 2 Thomson Gateway Basics 2.1.3 Ethernet LEDs Ethernet LED A LED may be prov ided per Ethernet port to indicate li nk integrity (or activity). LED Status Description Off No connection on this port Solid on Ethernet li nk up Blinking Data is flowing from /to this port[...]

E-DOC-CTC-2008 0527-0012 v1.0 22 2 Thomson Gateway Basics 2.2 Thomson Gateway GUI Introduction The Thomson Gatew ay Graphical User Interface (GIU) al lows you to configure your Thom son Gateway using your web br owser . Requirements JavaScript must be en abled (this is the de fault setting) on your browser . For more informatio n, consult the help [...]

E-DOC-CTC-20080 527-0012 v1. 0 23 2 Thomson Gateway Basics Components All the pages contain fol lowing components: Menu The menu co nsists of th e following menu items:  Home: Allows you to go back to the home pa ge.  Thomson Gat eway : Provides basic information on the Thom son Gateway.  Broadband Connection : Allows you to view/configur [...]

E-DOC-CTC-2008 0527-0012 v1.0 24 2 Thomson Gateway Basics Language bar The language bar allows you to change the la nguage of the Thomson Gateway W e b interface. Login section In this section you can se e the current user name. By clicking the user name, you can:  Change your password.  Switch to another user . Navigation bar The location ba[...]

E-DOC-CTC-20080 527-0012 v1. 0 25 2 Thomson Gateway Basics 2.3 Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it is recommended to backup your configuration for later us e. This way yo u can always return to your workin g configurati on in case of problems. Backing up your configura[...]

E-DOC-CTC-2008 0527-0012 v1.0 26 2 Thomson Gateway Basics[...]

E-DOC-CTC-20080 527-0012 v1. 0 27 3 Wireless Access 3 Wireless Access Introduction With the built-in wireless access point you do no longer need a cabl e connection between your comp uter and your Thomson G ateway. What you need to set up a wireless network T o set up a wireless network, you need the following comp onents:  A Wireless Access Poi[...]

E-DOC-CTC-2008 0527-0012 v1.0 28 3 Wireless Access 3.1 Connecting Y our Wireless Client via WPS WPS Wi-Fi Protected Setup (WPS) allows y ou to add new wireless clie nts to your network in a swift and easy way , without the need to ente r all your wireless setting s (network name, wireless key , encryption type). Requirements  Y our wireless clie[...]

E-DOC-CTC-20080 527-0012 v1. 0 29 3 Wireless Access The WPS button LED is blinking red This indicates that the Thomson Gateway co uld not find yo ur wireless client. M ake sure that the WPS button LED is blinking o range when you start WPS on your wireless client . T roubleshooting If you are having trouble connecting your wireless client via WPS, [...]

E-DOC-CTC-2008 0527-0012 v1.0 30 3 Wireless Access 3.2 Connecting Y our Wireless Client without WPS Before you start Before you can connect a computer to your wireless network you need to know the wireless settings that are currently used by the Thomso n Gateway, i.e.:  The Network Name (SSID)  The wireless key What Network Name (SSID) is my [...]

E-DOC-CTC-20080 527-0012 v1. 0 31 3 Wireless Access 3.3 Securing Y our Wireless Connection Introduction By using encryption, you can prot ect the wireless communic ation betw een the wireless clients and your Thomson Gateway with a wireless key . This way , only client s which use the co rrect Network Name (SSID) and wireless key can connect to you[...]

E-DOC-CTC-2008 0527-0012 v1.0 32 3 Wireless Access 3.3.1 Configuring WP A-PSK Encryption Procedure Continuing from “Configuring the wireless encryption” on pag e 31 : 1 Select Use WP A-PSK Encryption . 2 In the WP A-PSK Encryption Key box, type a the key of your choi ce. The key must be in one of the following formats:  8 to 63 alphanumeric [...]

E-DOC-CTC-20080 527-0012 v1. 0 33 3 Wireless Access 3.3.2 Configuring WEP Encryption War n i n g Although the Thomson Gatewa y allows you to use WEP or no security , it is not recommended to us e these settings. Only use WEP if you have wireless clients that do n ot support any higher en cryption levels . Procedure Continuing from “Configuring th[...]

E-DOC-CTC-2008 0527-0012 v1.0 34 3 Wireless Access[...]

E-DOC-CTC-20080 527-0012 v1. 0 35 4 Telephony 4 T elephony V oice over IP (V oIP) V oIP is a technology in which telep hone calls are ma de over the Internet. Thi s allows you to save on communication costs, especial ly for long-distance calls. The expensive solution T o be able to make your pho ne calls over the In ternet you could:  Buy an IP [...]

E-DOC-CTC-2008 0527-0012 v1.0 36 4 Telephony 4.1 Setting Up Y our T elephone Network Procedure T o set up your Thomson Gateway successfu lly , you must follow the follo wing steps: 1 Connect your traditional phon e(s) or fax to the green Phone port(s) on the Thomson Gateway’ s back panel. 2 Connect your Th omson Gateway to the traditional network[...]

E-DOC-CTC-20080 527-0012 v1. 0 37 4 Telephony 4.1.1 Connection to the T raditional T elephone Network Combining V oIP with the traditional telephone network The Thomson G ateway allows you to us e both the traditional telephone netwo rk (PSTN) as the V oIP network on the same device. This way , you can still make calls ov er the traditional network[...]

E-DOC-CTC-2008 0527-0012 v1.0 38 4 Telephony 4.1.2 Configuring the Thomson Gateway V oIP Settings Introduction If you configured your Thomso n Gateway using the Guided Installati on , the V oIP settings may already be configured by the Setup wizard. If you choose to configure your T homson Gateway manua lly o r you still need to configure the V oIP[...]

E-DOC-CTC-20080 527-0012 v1. 0 39 4 Telephony Enter your V oIP account settings Proceed as follows: 1 In the Navigation ba r , click Configure . 2 Under Service Configuration , select Enable T elephony . 3 Under T e lephone Nu mbers , complete the following fields:  SIP URI : The Uniform Reso urce Identifier (URI) o f your SIP accoun t (for exam[...]

E-DOC-CTC-2008 0527-0012 v1.0 40 4 Telephony 5 Click Add . 6 Enter another URI, your user name and password. 7 Choose the phone port for which yo u want to use this telephone number . 8 Click Apply .[...]

E-DOC-CTC-20080 527-0012 v1. 0 41 4 Telephony 4.2 Address Book Introduction The Address Book page is located on the Thomson Gateway GUI and allows you to:  Store your contacts on the Thomson G ateway GUI .  Initiate a call or send a message by clicking the phone number or e- mail address in the contact details. Accessing the Address Book page[...]

E-DOC-CTC-2008 0527-0012 v1.0 42 4 Telephony 4.3 T elephony Services Introduction T e lephony se rvices add extra function ality to your phone. For example: p utting a call on hol d, transferring calls,... Requirements Before you can use a service, it: 1 Must be supported by your service provi der . For more information, see “4.3.1 Servi ces supp[...]

E-DOC-CTC-20080 527-0012 v1. 0 43 4 Telephony 4.3.1 Services supported by Y our Service Provider Procedure T o see which servi ces are suppor ted by your pro vider: 1 Browse to the Thomson Gateway GUI . 2 On the T oolbox menu, click T elephony . 3 In the Navigation ba r , click Configure . 4 In the Pick a task list, click V iew T elephony Services [...]

E-DOC-CTC-2008 0527-0012 v1.0 44 4 Telephony 4.3.2 Activating a T elephony Service on your Thomson Gateway How can I (de)activate a serv ice on my Thomson Gateway? Y ou can (de)activate services in two ways:  Via (de)ac tivation co des on your pho ne.  Via the Thomso n Gateway GUI . Activating a T elephony Service via Y our Phone Where can I [...]

E-DOC-CTC-20080 527-0012 v1. 0 45 4 Telephony 4.3.3 Using T elephony Services Introduction This section provides an overview of the functio ns that will be availabl e if you activate on e of the following services:  Call Hold service  Call W aiting service  Conference Call (3 Party) service  Call T ransfer For more information on the ot[...]

E-DOC-CTC-2008 0527-0012 v1.0 46 4 Telephony Call Waiting serv ice If the Call W aiting service is activated, you can use the following functions: Conference Call (3 Party) service If the Conference Call (3 P arty) service is activated, you ca n use the following fun ctions: T o... Press... Illustration T ermina te an active call and switch to an i[...]

E-DOC-CTC-20080 527-0012 v1. 0 47 4 Telephony Call T ransfer If the Call T ransfer service is activated, you ca n use the follo wing functions: T o... Press... Illustration T ransfer a call R, 4 B A Yo u active B A Yo u on hold active Y ou press R, 4[...]

E-DOC-CTC-2008 0527-0012 v1.0 48 4 Telephony 4.4 V iewing T elephony Statistics Introduction The T elephony Statistics page on th e Thomson G ateway GUI lists:  Successful incoming calls.  Missed incoming calls.  Successful outgoing calls.  Failed outgoing calls. V iewing the telephony statistics Proceed as follows: 1 Browse to the Thom[...]

E-DOC-CTC-20080 527-0012 v1. 0 49 5 Saving Energy with Your Thomson Gateway 5 Saving Energy with Y our Thomson Gateway Code of Conduct v3 T o prove its commitment to protec t the environment, THOMSON has signed the Code of Co nduct v3 (CoC v3), an agreemen t to reduce the power consu mption of broad band devices. It provides rules for th e power co[...]

E-DOC-CTC-2008 0527-0012 v1.0 50 5 Saving Energy with Your Thomson Gateway Example: If we use the same example as i n the previous sec tion, you can see that the Thomso n Gateway is now able to further reduce the power consu mption in period s where there is less action req uired from the Thomson Gateway (for example: no wireless device s connected[...]

E-DOC-CTC-20080 527-0012 v1. 0 51 6 Sharing Content on your Thomson Gateway 6 Sharing Content on your Thomson Gateway Introduction The Thomson Gateway allows you to st ore your data on a centralise d place in the network. Th is way you can share your files with everyone that is connected to your network. Requirements Y our USB storage device must b[...]

E-DOC-CTC-2008 0527-0012 v1.0 52 6 Sharing Content on your Thomson Gateway 6.1 Using the Network File Server Introduction The Network Server allows you to sh are the content on your USB storage device with other devices that are connected to your Thomson Gateway network (mostly computers). These devices have read and write access to this USB de vic[...]

E-DOC-CTC-20080 527-0012 v1. 0 53 6 Sharing Content on your Thomson Gateway Accessing the shar ed content on Windows Proceed as follows: 1 Open Wind ows Explo rer . 2 In the address bar type two backslashes followed by the name that you entered in the Server Name box (in our example: Thomson ). 3 All storage devices that are attached to yo ur Tho[...]

E-DOC-CTC-2008 0527-0012 v1.0 54 6 Sharing Content on your Thomson Gateway Accessing the shared content on Mac Proceed as follows: 1 On the Go menu, click Connect T o Server . 2 The Connect T o Server window appears. 3 In the Server Address box, type smb://<serv er name> , where <server name> is the Server Name you assigned to your USB [...]

E-DOC-CTC-20080 527-0012 v1. 0 55 6 Sharing Content on your Thomson Gateway 6.2 Using the UPnP A V Media Server UPnP A V protocol UPnP A V (A V stands for Audio and V ideo) is a protocol especially designed to share media files on your local network . UPnP A V network components A UPnP A V network consists of the followi ng components:  The UPnP[...]

E-DOC-CTC-2008 0527-0012 v1.0 56 6 Sharing Content on your Thomson Gateway 6.3 Using the FTP Server Introduction The Thomson Gateway allows y o u to access your sh ared content by FTP . This can be useful if you want to be able to access your shared content fr om the Internet. Via FTP you can d ownload or up load all types of files both from your l[...]

E-DOC-CTC-20080 527-0012 v1. 0 57 6 Sharing Content on your Thomson Gateway Result The Shared f older and its su bfolders are now accessible us ing FTP . Th e other folder s are not accessible via FTP . If you are connected to the Inte rnet, the link to the FTP server is displayed under FTP Server: On the Thomson Gateway network, you can also acces[...]

E-DOC-CTC-2008 0527-0012 v1.0 58 6 Sharing Content on your Thomson Gateway 6.4 Managing your Shared Content Managed Partition If you select your drive or partition as managed partit ion, users o nly have access to the follow ing folders:  Media  Shared All other folders will be hidd en from the user . These hidden fo lders are sti ll on the U[...]

E-DOC-CTC-20080 527-0012 v1. 0 59 6 Sharing Content on your Thomson Gateway Setting up the managed partition Proceed as follows: 1 Browse to the Thomson Gateway GUI . 2 On the To o l s menu, click Content Sharing . 3 In the Navigation ba r , click Configure . 4 Under List of connecte d disks , click the radio button next to the pa rtition you want [...]

E-DOC-CTC-2008 0527-0012 v1.0 60 6 Sharing Content on your Thomson Gateway 6.5 Safely Removing your USB Storage Device Introduction If you just unplug your USB storage devi ce from th e Thomson Gateway you may lo ose your data. T o avoid this you must first unmount yo ur USB storage device. Unmounting your USB storage device Proceed as follows 1 Br[...]

E-DOC-CTC-20080 527-0012 v1. 0 61 7 Thomson Gateway Tools 7 Thomson Gateway T ools In this chapter In this chapter we will take a cl oser look at following features: Feature availability Depending on th e configuration offered by your service provide r , some features may not be available on your Thomson Gateway. For more informatio n, contact your[...]

E-DOC-CTC-2008 0527-0012 v1.0 62 7 Thomson Gateway Tools 7.1 UPnP Introduction UPnP is designed to automate the installation an d configuration o f a (small) network as m uch as possible. This means that UPnP-capable devi ces can join and leave a network without an y effort of a network administrator . Supported Operating Systems The follo wing ope[...]

E-DOC-CTC-20080 527-0012 v1. 0 63 7 Thomson Gateway Tools 7.1.1 Accessing Y our Thomson Gateway with UPnP Windows 7/V ista If you compute r runs Windows 7/Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gateway (d isplayed as THOMSO N TGXXX) and click View device web page . 4 The Thomson [...]

E-DOC-CTC-2008 0527-0012 v1.0 64 7 Thomson Gateway Tools 7.1.2 Managing your Internet connection with UPnP Windows 7/Vista If you compute r runs Windows 7/Vista: 1 On the Windows Start menu, click Network . 2 The Network window appears: 3 Right-click your Thomson Gatewa y (displaye d as THOMSON TGXXX). 4 If you are currently:  Connected to the I[...]

E-DOC-CTC-20080 527-0012 v1. 0 65 7 Thomson Gateway Tools 7.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway GU I you can:  Enable/Dis able UPnP .  Enable/Dis able Extended Security . Enable/Disable UPnP Proceed as follows: 1 Browse to the Thomson Gateway GUI . 2 On the T oolbox menu, click Game & Applicatio[...]

E-DOC-CTC-2008 0527-0012 v1.0 66 7 Thomson Gateway Tools 7.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microso ft Windows XP , it is recom mended to add the UPnP component to your system . Proceed as follows: 1 In the Start menu, click (Settings >) Control Panel . 2 The Control Pane l window appears. Click Add or Remove Prog[...]

E-DOC-CTC-20080 527-0012 v1. 0 67 7 Thomson Gateway Tools Adding IGD Discovery and Control Y our Windows XP system is able to discover and cont rol Internet Gateway Device s (IGD), like the Thomson Gateway on your local net work. Therefore, i t is recommended to add the IG D Discovery and Contro l client to your system. Proceed as follows: 1 On the[...]

E-DOC-CTC-2008 0527-0012 v1.0 68 7 Thomson Gateway Tools 7.2 Assigning a service (HTTP , FTP ,...) to a Computer Introduction The Thomson Gateway all ows you to use one internet conn ect ion for multiple comput ers. This means that all your computers s hare one publi c IP address, as if on ly one computer were conn ected to the outside world. Issue[...]

E-DOC-CTC-20080 527-0012 v1. 0 69 7 Thomson Gateway Tools UPnP UPnP is a technol ogy that enables seamless operation of a wide rang e of games and messagin g application s. Y our computer will use UP nP to commun icate to th e Thomson Gateway which services are run ning on the computer . For example, when you start a UPnP-e nabled application on yo[...]

E-DOC-CTC-2008 0527-0012 v1.0 70 7 Thomson Gateway Tools 7.3 Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DN S host name (for example mywebpage.dyndns. org) to a broadband connecti on even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynam ic DNS serv er updates its entry t[...]

E-DOC-CTC-20080 527-0012 v1. 0 71 8 Internet Security 8 Internet Security Overview The Thomson Gateway offers you variou s options to secu re your net work: To p i c Page Firewall 72 Parental Control 73[...]

E-DOC-CTC-2008 0527-0012 v1.0 72 8 Internet Security 8.1 Firewall Introduction The Thomson G ateway comes with an in tegrated firewall. This firewall has a number of predefined levels to allow you to adjusted the firewall to your ne eds. The Firewall is di sabled by default. Changing the security level Proceed as follows: 1 Browse to the Thomson Ga[...]

E-DOC-CTC-20080 527-0012 v1. 0 73 8 Internet Security 8.2 Parental Control Introduction The Thomson Gateway allows you to deny access to specific web sites. Access Denied page When a user tries to access a page that is being blocke d, the followi ng page is displayed: Address-based filtering With address-based filterin g (or URL-f iltering) you can[...]

E-DOC-CTC-2008 0527-0012 v1.0 74 8 Internet Security 3 In the Pick a task list, click Acti vate W eb Filtering License. 4 The Web Filtering Activatio n page appears. Under License T ype , select:  30-days evalu ation if you first want evaluate this feature.  Standard if you have already purchased a license key . The License key box appears as[...]

E-DOC-CTC-20080 527-0012 v1. 0 75 8 Internet Security 8.2.1 Configuring The Content-based Filter Accessing the configuration page Proceed as follows: 1 Browse to the Thomson Gateway GUI . 2 On the T oolbox menu, click Parental Control . 3 On the Navigati on bar , click Configure . 4 Under Content-Based Filtering you can change the settings of the c[...]

E-DOC-CTC-2008 0527-0012 v1.0 76 8 Internet Security 8.2.2 Adding Rules for the Address-Based Filter Introduction Address-based fi ltering has a higher prio rity than co ntent-based filtering. Th is means that when you are blocking a specific category , you can still access a specific site if you allow it in the address-based filter . Example If yo[...]

E-DOC-CTC-20080 527-0012 v1. 0 77 8 Internet Security 4 T ype the URL of the W eb site you want to redirect (for example “cracks.am”) in the Web S it e box. 5 Click Redirect in the Action li st. 6 T ype the URL of the Web site you want to redirect to (for example “mycompany .com/internetpolicy .htm”) in the Redirect box. 7 Click Add . Redir[...]

E-DOC-CTC-2008 0527-0012 v1.0 78 8 Internet Security[...]

E-DOC-CTC-20080 527-0012 v1. 0 79 9 Troubleshooting 9 T roubleshooting Introduction This chapter suggest s solutions for pro blems you may en counter while in stalling, co nfiguring or usi ng your Thomson Gateway. If the suggestions do not resolve the problem, loo k at the support pages on www .thomson .net or contact your service provider . T opic[...]

E-DOC-CTC-2008 0527-0012 v1.0 80 9 Troubleshooting 9.1 Setup T roubleshooting The Setup CD does not start automatically If your computer runs:  Microsoft Windows: 1 Click the Windows Start button. 2 Click Run . 3 In the Open field, type the following path: D:Setup.exe , where D stands for th e drive letter of yo ur CD- or DVD- ROM drive.  Ma[...]

E-DOC-CTC-20080 527-0012 v1. 0 81 9 Troubleshooting 9.2 General Thomson Gateway T roubleshooting None of the lights light up (T homson Gateway does not work) Make sure that:  The Thomson Gateway is pl ugged into a power socke t outlet.  Y ou are using the correct power supply for your Thomson Gateway device.  The Thomson Gateway is turned [...]

E-DOC-CTC-2008 0527-0012 v1.0 82 9 Troubleshooting 9.3 Wired Connection T roubleshooting Ethernet LED does not light up Make sure that:  The Ethernet cable is securely connected to the Ethernet port on your Thomson Gatewa y and your computer .  Y ou are using the correct cable type for your Ethe rnet equipment, that is UTP CA T5 with RJ-45 co[...]

E-DOC-CTC-20080 527-0012 v1. 0 83 9 Troubleshooting 9.4 Wireless Connection T roubleshooting No Wireless Connectivity T ry the following:  Change the wireless channel .  Make sure that the wireless clie nt is configured fo r the correct wireless setting s (Network Name, security settings).  Check the signal strength, indicated by the wirel[...]

E-DOC-CTC-2008 0527-0012 v1.0 84 9 Troubleshooting 9.5 V oice over IP T roubleshooting Introduction If you cannot make or receive any phone calls via your Thomson Gateway, tr y the sugge stions in the following sections. Calling over V oIP If you have problems calling via V oIP , check whether:  Y our phone is correctly connected to the Thomson [...]

E-DOC-CTC-20080 527-0012 v1. 0 85 9 Troubleshooting 9.6 Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thom son Gateway or you want to make a fresh install, i t may be useful to perform a reset to factory defaults. War n i n g A reset to factory default settings deletes all confi gur ation[...]

E-DOC-CTC-2008 0527-0012 v1.0 86 9 Troubleshooting Reset the Thomson Gateway via the Reset button Proceed as follows: 1 Make sure the Thomson Gateway is turned on. 2 Push the Reset button until the Power LED lights red - this wi ll take about 7 seconds. 3 Release the Reset button. 4 The Thomson G ateway restarts. Y our system administrator may have[...]

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THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem Belgium www .thomson.net © THOMSON 2010. Al l rights reserved. E-DOC-CTC-20080527-0012 v1.0.[...]