TiVo Hub manual

User Guid e[...]

[...]

iii table of contents Getting Started ............................................................................................... 2 Landline vs. Non-landline ............................................................................................................... 2 Provisioning (Landline version only) .....................................[...]

iv table of contents Quick Reference Guide .............................................................................. 20 The ooma Hub ............................................................................................................................... 20 The ooma Scout ..................................................................[...]

[...]

2 Using the ooma™ system means you can use your phones to call anyone in the US - with no monthly fees! With the Instant Second Line™ feature, your household can make or receive two calls at the same time without the hassle or expense of having a second line and number . Plus, the Broadband Answering Machine™ feature combines the convenience [...]

[...]

4 The basic steps of placing and receiving phone calls with the ooma system are the same as with your regular telephone line. Y ou still use your phones like you always have, and now have advanced ooma calling features at your ngertips. Verify ooma Service is Working When your ooma service is working, the ooma T ab will light up blue, and if you[...]

5 basic calling Answering Calls T o answer an incoming call, simply pickup any ringing phone in the house and you will be connected to the caller . When a line is ringing, you will see the line button blink rapidly . T o use Caller ID on your phones, the landline phone service plugged into the ooma system must also have the Caller ID feature enable[...]

Service Disruptions Internet Interruptions ooma service depends on your Internet connection. If the Internet connection stops working, the ooma T ab blinks red, indicating that your ooma service is temporarily unavailable. When this happens, the ooma system will work differently depending on whether you are using the landline or non-landline versio[...]

7 basic calling Other Calling Features The ooma system supports traditional calling features that you may already be familiar with on your existing landline phone service. Blocking Caller ID T o block Caller ID when placing an outgoing call, dial *67 on the telephone before dialing the destination phone number . T o permanently block Caller ID on a[...]

[...]

basic calling[...]

the instant second line The Instant Second Line™ feature adds another phone line to every phone in your home without the hassle or cost of physically installing a new one through the phone company . Not only that, the Instant Second Line uses the same phone number you already have and makes it easy to create 3-way conference calls! T o fully util[...]

11 the instant second line Placing Calls on Hold With the Instant Second Line, you can place a call on hold. Placing a Call on Hold When you are talking on either Line or Line , that particular line’s button will display a solid light. T o place your line on hold, simply press the line button with the solid light. Now the line’s button will bli[...]

12 the instant second line Using the Instant Second Line with Cordless Phones If your ooma Hub or ooma Scout device is attached to a cordless phone, you may not be near the ooma interface to use the line buttons. Still, you can easily access most of the functions of the Instant Second Line feature directly from your cordless phone. Switching Lines [...]

[...]

the broadband answering machine The ooma system also provides an easy-to-use answering service called the Broadband Answering Machine™ feature. The Broadband Answering Machine is more than voicemail, it also provides convenient message retrieval at home or away from home, and the ability to screen your calls and send calls to voicemail. In the on[...]

15 the broadband answering machine Repeating a Message During message playback, press the Rewind Button to return to the beginning of a message. If you are already at the beginning of a message, Rewind skips back to the previous message. While a message plays, press and hold to to rewind backwards within the same message. Playing the Next Message ?[...]

16 the broadband answering machine Checking Messages Remotely When you are away from home and want to check your messages, call your home phone number . When you hear your outgoing greeting play , press the * key on the phone and the system will ask for your PIN, and will then guide you through message retrieval. Y ou can also retrieve your voicema[...]

[...]

the ooma lounge If you are online, you can access all your voice messages by connecting to: http://www .ooma.com/lounge Here, you can login and enter the ooma Lounge, a secure, easy , and friendly Web portal where you can manage your messages, explore and add new ooma services, and get help from ooma Customer Care. In the ooma Lounge you can: Liste[...]

quick reference guide[...]

20 STOP LINE 1 AND LINE 2 20 quick reference guide TRASH SEND-TO-VOICEMAIL PLA Y FORW ARD STOP VOLUME ADJUSTMENT BRIGHTNESS ADJUSTMENT REVERSE OOMA T AB ooma Hub device left side view right side view[...]

21 LINE 1 AND LINE 2 TRASH SEND-TO-VOICEMAIL PLA Y FORW ARD STOP REVERSE OOMA T AB ooma Scout device VOLUME ADJUSTMENT BRIGHTNESS ADJUSTMENT left side view right side view quick reference guide[...]

22 quick reference guide Trash Button During playback, press to delete current message. Send-to-Voicemail Button During playback, press to save current message. While ringing, call-waiting or talking, press to transfer call to voicemail. Press-and-hold for two seconds to turn Do Not Disturb on or off (a solid light indicates that DND is turned on).[...]

[...]

24 installation The following instructions are also found in the Quick Start Guide, but are provided here in more detail. The majority of ooma installations are covered by the following instructions. If you nd your situation is not covered, see the TROUBLESHOOTING section or visit our support website online for more information. Before You Begin[...]

25 installation Each ooma Hub package contains: 1 The ooma Hub™ device 2 An Ethernet cable 3 A short phone cable 4 A long phone cable 5 An ooma telephone splitter 6 AC adaptor Ports on the ooma Hub device Here is a closer look at the ports you will be using during the installation process.[...]

26 installation Each ooma Scout package contains: 1 The ooma Scout™ device 2 A short phone cable 3 AC adaptor Ports on the ooma Scout device Here is a closer look at the ports you will be using during the installation process.[...]

[...]

installing the ooma Hub The ooma Hub™ device must be installed in a location that has access to: The Internet, ideally next to your modem A power outlet If you plan to use the landline version of the ooma system, or want to install ooma Scout devices in other locations in the house, the ooma Hub must also have access to a phone jack. IMPORT ANT :[...]

29 installing the ooma Hub Modem and Router Installation These instructions assume your computer connects directly to your modem or to a router (wired or wireless). Y our initial setup looks like one of these: Modem Internet Modem Internet MODEM HOME Modem Internet Router Modem Internet Router MODEM HOME To connect the ooma Hub to your network: 1 U[...]

30 installing the ooma hub Integrated Router Installation These instructions assume your modem has a built-in router or that you want to install the ooma Hub behind a router . Y our initial setup looks like one of these: To connect the ooma Hub to your network: 1 (optional) Unplug an existing Ethernet cable from your router . This is the cable that[...]

31 Connecting the ooma Hub to Your Phone System Choose one set of instructions based on how your high-speed Internet is provided in your home. High-Speed Cable or Fiber-Optic Internet Y our initial setup will look like this: 1 Use the long phone cable provided and connect the port labeled WALL on the ooma Hub to the phone jack in the wall. Now your[...]

32 installing the ooma hub High-Speed DSL and Phone Service are on the Same Line Y our High-Speed DSL service is delivered on the same phone line as your phone service if: Y ou have DSL lters connected to each of your phones Y ou have your DSL modem connected to a DSL splitter in the wall jack Y ou get dialtone and can place a call if you plug a[...]

33 installing the ooma hub High-Speed DSL and Phone Service are on Different Lines Y our High-Speed DSL service is delivered on a separate phone jack than your phone service if: Y ou have a DSL splitter on the outside of the house Y ou do not have DSL lters connected to each of your phones You have two phone lines and your DSL service is deliver[...]

34 Finishing Installation of the ooma Hub The last step in installing the ooma Hub device is to connect a phone and power . 1 Use a phone cable to plug your phone into the port labeled PHONE on the ooma Hub (a short phone cable is provided). 2 Plug one end of the AC adaptor into the port labeled POWER on the ooma Hub and the other end into a power [...]

[...]

installing the ooma scout With your ooma Hub device installed, all that’s left to do is connect each of your other phones to an ooma Scout™ device. Each additional phone on the same phone line (or that will share the same phone number) as the ooma Hub must be connected to an ooma Scout. Y our initial setup will look like: T o connect a phone to[...]

37 installing the ooma scout Installing the Rest of Your Phones Locate other phones that share the same phone line or phone number as the ooma Hub. Repeat steps 1-4 for each phone. If you do not have enough ooma Scout devices for each phone, you must DISCONNECT those phones or your ooma service will be disrupted. Additional ooma Scout devices can b[...]

Fax Machines For best results, fax machines should be connected to the ooma Hub, not to an ooma Scout. T o prevent interference with the operation of the ooma system, please make sure the fax machine is congured to not answer phone calls automatically . When placing fax calls, dial *99 prior to dialing the destination fax number . © 2006 T iV o[...]

[...]

40 troubleshooting If you experienced installation problems because you couldn’t determine what home Internet setup or equipment you have, please read APPENDIX A: IDENTIFYING YOUR EQUIPMENT . For other problems, refer to the following table: There’s no phone line next to my Internet connection This is a common issue with cable installations. Us[...]

41 troubleshooting enjoy the full set of advanced features. When the ooma T ab blinks blue, you have unlimited calling within the US, but the Instant Second Line and Broadband Answering Machine features will not yet be fully functional. The ooma Tab cycles between blue and red every few seconds Swap the phone cables going into the WALL and PHONE po[...]

42 There aren’t enough ooma Scout devices to connect all phones Any phones not connected through a ooma Hub or ooma Scout must be disconnected from the wall. Y ou may purchase additional ooma Scout devices on our website. Picking up another phone does not join the existing call With the Instant Second Line, the user will hear a new dialtone befor[...]

[...]

44 appendix a: identifying your equipment T o install the ooma system, you must be able to identify and locate the following network services: your high- Internet connection, your modem, your router , and your phone system. The Internet Connection Y our high-speed Internet connection is most likely provided by a Digital Subscriber Line (DSL), cable[...]

45 appendix a: identifying your equipment The Router If you have just one computer in your house, the computer may be connected directly to your modem by a cable. In this case, you do not have a router . If you have multiple computers in your home, or if you have wireless Internet access, you have a router . A router splits the Internet connection [...]

46 Single-Line (Duplex) Splitters If you have separate answering machines or fax machines and want to use them on the same phone jack as a phone a duplex or single-line splitter is used. A duplex splitter divides a single phone line between two new jacks. Devices that are plugged into a duplex splitter share the same line and phone number . This sp[...]

[...]

48 appendix b: limited warranty What this W arranty Covers. ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (“Consumer” or “you”) that the ooma Hub device contained in this package (“Product”) is free from material defects in material and workmanship, subject to the exclusions noted below . This limi[...]

49 appendix b: limited warranty How State or Country Law Applies. This limited warranty gives you specic legal rights. Y ou may also have other rights which vary from state to state and/or country to country . Limitation on Liability . This warranty is the complete and exclusive warranty agreement for the Product between you and ooma. No one is [...]

50[...]

[...]

52 appendix c: regulatory information The FCC Wants You to Know This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACT A. On the bottom of this equipment is a label that contains, among other information, a product identier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the tel[...]

53 appendix c: regulatory information If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this ooma system does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualied installed. This equipment is hearing [...]

54 © 2007 ooma, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. ooma, the ooma logo, ooma Hub, ooma Scout, Instant Second Line, Broadband Answering Machine, the sound of the ooma dialtone, and all other ooma company , product and service names and slogans are trademarks of ooma, Inc. All other p[...]