Toshiba CIX40 manual

T elecommunication Systems Division July 20 06 CIX40 V oice Processing System User Guide[...]

Publication Information T oshiba America Information Systems, Inc., T elecommunication Systems Division, reserves the right, without p rior notice, to revise this information publication for any reason, in cluding, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y, “SOFTW ARE”) I[...]

T oshiba America Infor mation Systems, Inc. T elecommunication Systems Division End-User Limited W arranty T oshiba America Information Systems, Inc., (“T AIS”) warrants that this telephone equipment manufactured by T oshiba (except for fuses, lamps, and other consumables) will, upon delivery by T AIS or an authorized T AIS dealer to a retail c[...]

Strat a CIX40 V oice Processing User Guide 07/06 1 Content s Introduction Organization .................... ....................... ...................... ....................... .................. ...... 5 Conventions ..................... ....................... ...................... ....................... .................. ...... 6 Action/Res[...]

Strat a CIX40 V oice Processing User Guide 07/06 2 System Distribution Lists ................. ...................... ....................... ...................... 10 Directory ............... ...................... ....................... .................. ...................... ......... 10 User Options .. .................. ..... .... ..... ..[...]

Strat a CIX40 V oice Processing User Guide 07/06 3 Review a Greeting ............................ ...................... ....................... .................. .... 50 Change Your User Options ......................... ....................... ...................... .................. 51 Change Your Do Not Disturb (DND) Setting .................[...]

Strat a CIX40 V oice Processing User Guide 07/06 4[...]

Strata CIX40 V oice Processing User Guide 07/06 7 Introduction This guide describes the voice messaging capabilitie s and procedures for making your voice mail sys tem work for you . Organization This guide is divided as follows: • Chapter 1 – The Grand T our is an overview of the voice mail system. T opics covered are: features to personalize [...]

Introd uction Conv entions 8 Strata CIX40 V oice Processing User Guide 07/06 Conventions Conventions Descriptio n Note Elaborates specific items or refere nces other information. W ithin some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or informatio[...]

Introduction Rela ted Docume nts/Medi a Strata CIX40 V oi ce Processing User Guide 07/06 9 Action/R espon se T able Related Document s/Media Note Some docu ments list ed here may appea r in dif ferent versions on the CD- ROM, FYI, or in print . T o find the mo st curre nt ver sion, check the ve rsion/da te in t he Publica tion Info rmatio n on the [...]

Introd uction Related Documents/Media 10 Strata CIX40 V oice Processing User Guide 07/06[...]

Strata CIX40 V oice Processing User Guide 07/06 1 The Grand T our 1 This chapter provides an overview of th e system and covers the following general topics: • Features to per sonalize your mailbox • Message queues • Message types • Greetings • S pecial delivery options • Future deliver y • Message destination selection s • User opt[...]

The Grand T our Overview 2 Strata CIX40 V oice Processing User Guide 07/06 Overview Y our voice mail s yst em mana ges multiple voice processing fun ctions simultaneously 24-hours-a-day , 7-days-a-week. Y our mailbox is alwa ys available for callers to leave private voice messages. In addition, y ou can upda te your greeting at yo ur convenience or[...]

The Grand T our Overview Strata CIX40 V oice Processing User Guide 07/06 3 Figure 1 Admin Main Men u Play the ne xt message Save the current message Delete the current message Forward the current message Reply to the current message Special Functions Replay the current message Play the Previous message Return to Main Menu (number of messages to be [...]

The Grand T our Features to Personalize Y our Mail box 4 Strata CIX40 V oice Processing User Guide 07/06 Features to Personalize Y our Mailbox Y our voice mail processing system offers a vari ety of features to personalize your User ID Mailbox. The following are a few of those features: • User ID Mailbox Security Code – Y our User ID mailbox ha[...]

The Grand T our Message Queues Strata CIX40 V oice Processing User Guide 07/06 5 Note The Pending m essages feature is a vailable on a mailbox-to-mailbox b asis. Check with yo ur System Admin istrator to find out if your mailbox is configured for this feature. When you press 1 fr om the Main Menu to play messages, your voice mail system automatical[...]

The Grand T our Message T ypes 6 Strata CIX40 V oice Processing User Guide 07/06 Message T ypes New and Saved Messages can co nsist of the following special types of messages— forwarded and me ssage reply . Forwarded Message Any message sent to you can be forward ed to a single destination or a persona l or system distribution list. Wh en forward[...]

The Grand T our Greetings Strata CIX40 V oice Processing User Guide 07/06 7 Greetings Y ou can select either a person al or system gr eeting to play to callers when you do n ot answer or when your telephone is busy . Depending on how your syste m is configured, callers may hear a separa te busy greeting—the system or the cu stom busy greeting. Se[...]

The Grand T our Special Delivery Options 8 Strata CIX40 V oice Processing User Guide 07/06 S p ecial Delivery Options In addition to recording and sending a new messa ge, you can mark the me ssage urgent, private, or request a return receipt. Urgent Messages can be marked ur gent by the sender and alwa ys play first in the New Message Queue. Af ter[...]

The Grand T our Message Destination Selections Strata CIX40 V oice Processing User Guide 07/06 9 Message Destination Selections At the beginning of the Send Messages menu , you are asked to enter the message destination( s).Y ou c an choose to enter a si ngle destination (e.g., User ID) or multipl e destinations (e.g., personal list, User ID, syste[...]

The Grand T our User Options 10 Strata CIX40 V oice Processing User Guide 07/06 System Distribution List s In addition to Personal Distribution Lists, your voice mail sys tem supports system- wide distribut ion lists created by the System Admin istrator for use by ever yone in your company . Y ou should check wit h your System Administrator to find[...]

The Grand T our User Prompt s Strata CIX40 V oice Processing User Guide 07/06 11 • Busy Greet ing – Y ou can record your own custom busy greeting that plays when callers reach your extension, and it is busy . • Message Notifi cation – Y our User ID can have up to 10 notification records programmed by the System Administr ator with a specifi[...]

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Strata CIX40 V oice Processing User Guide 07/06 13 Getting S t arted 2 This chapter instructs yo u on accessing and ex iting your mailbox and ou tlines the user tutorial steps. User T utorial When you lo g on to the y our voice ma il system for the very firs t time, you hear a tutorial that walks you thro ugh the following basic steps: • Record y[...]

Getting Started Access Y our Mailbox 14 Strata CIX40 V oice Processing User Guide 07/06 Step 1: Access Y our Mailbo x The Main Menu (shown belo w) is your st ar ting po int for all o f your vo ice mail system ’ s messaging fea tu res . Pres sing 999 from most menus return s you to the Main Menu. T o access your mailbox, you need to know: • The [...]

Getting S tarted Access Y our Mailbox Strata CIX40 V oice Processing User Guide 07/06 15 From External T elephone From Internal T elephone 1. From an extern al telephone, call yo ur voice mail system on ___________. The system answers with your st andard comp any greeting. 2. When voice mail answers, pres s * . Y our voice mail prompts you to enter[...]

Getting Started Access Y our Mailbox 16 Strata CIX40 V oice Processing User Guide 07/06 2. Enter the default secu rity code + # . If you make a mistake while enteri ng the cod e, press * to re-enter . If your voice mail system is des igned with a fixed length number for your secur ity code, do no t press # after e ntering the security code. See you[...]

Getting S tarted Record Y our Name Strata CIX40 V oice Processing User Guide 07/06 17 Step 2: Recor d Y our Name Y our name is annou nced whenever you log onto your mailbox, the directory is accessed, the system greeting is selected, or when a message is sent by another voice mail user . Note Y our voice mail system may not be configu re d to pl ay[...]

Getting Started Record Y our Personal Greeti ng(s) 18 Strata CIX40 V oice Processing User Guide 07/06 Step 3: Recor d Y our P er sonal Greeting(s) The tutorial now pr ompts you to record your pe rsonal greeting . This greeting beco mes your Personal Greeting #1. Y ou can record up to six other gree tings (see “Create or Record Over a Perso nal Gr[...]

Getting S tarted Change Y our Secu rity Code Strata CIX40 V oice Processing User Guide 07/06 19 Step 4: Change Y o ur Security Code The tutorial prompt s you to change your mailbox’s secur ity code from the preassigned code. Y ou should change your security code on a regu lar basis thereaf ter to ensure the privacy of your mes s a ges and pe rs o[...]

Getting Started Exit Y our Mailbox or User Mode 20 Strata CIX40 V oice Processing User Guide 07/06 Step 5: Exit Y our Mailbo x or User Mode ä T o exit your mailbox, press # to hang up from a T oshiba telephone system When you press # to hang up , you hear “Thank you for calling. Good-bye.” ...or 999# to hang up from another manufacturer’ s t[...]

Strata CIX40 V oice Processing User Guide 07/06 21 Play Messages 3 This chapter explains ho w to use the Play Me ssages feature. It discu sses: • Access Messag es • Playback Contro ls • Play your messages • S pecial functions Depending upon your telephone system and telepho ne, a messag e waiting light is lit on your telephone when a voice [...]

Play Messages Playback Controls 22 Strata CIX40 V oice Processing User Guide 07/06 If new message s arrive while you are acce ssi ng your mailbox, your voice mail system notifies you that a new message is in the queue upo n returning to the Main men u. Playback Controls While playing a message, you can pause, control the volume, location, and speed[...]

Play Messages Playback Controls Strata CIX40 V oice Processing User Guide 07/06 23 1 Play Next Message Plays next message in queu e. If you are at th e last message in the q ueue, goes to the first message in the same queue. * 2 Play Previous Message Plays previous message in queue. If you are at the first message in the queue, goes to the last mes[...]

Play Messages Play Y our Messages 24 Strata CIX40 V oice Processing User Guide 07/06 Play Y our Messages When you access your mail box, your voice mail system tells you the number of urgent, new and saved mess ages (if supported by your system; chec k with your System Administrator) yo u have in your mail box. If your mailbox is empty , the voice m[...]

Play Messages Play Y our Messages Strata CIX40 V oice Processing User Guide 07/06 25 1. From the Main Me nu, press 1 Play Messages. A message plays. Once you play a message, your v oice mail system prompts you with the Play Mess ages Menu until you press 9 to exit the menu or you activate another selection. While the message plays, you can select 4[...]

Play Messages Play Y our Messages 26 Strata CIX40 V oice Processing User Guide 07/06 5 Forwar d the curr ent message With the exception of priv ate messages, all messages can be forwarded to a sing le u ser , multiple users, or a destination list. See “Forward a Message” on page 37 for details on this fe ature. 6 Reply to the current message Y [...]

Play Messages Special Functions Strata CIX40 V oice Processing User Guide 07/06 27 S p ecial Functions Y ou can check the date and time a message was se nt, or review a message set for future delivery in the Play Messages menu. When you play a message, th is option is available by pressing 7 Special Functions. ä Press an option number: 4 Message D[...]

Play Messages Special Functions 28 Strata CIX40 V oice Processing User Guide 07/06 9 Return to the Special Functions Menu Y our voice mail system tells you the tot a l number of messages that will be deleted when you log out of your mailbox, and then returns to the S pecial Functions Menu. 6 Continuous Delete Deletes multiple mess ages at one time [...]

Play Messages Special Functions Strata CIX40 V oice Processing User Guide 07/06 29 Important! The playback starts with the f irst messag e in the queu e and continues until the pr eset time has expir ed. If ther e ar e two queues—new and saved—the playbac k occurs on ly in the queue you ar e in when you press 8 for continuous playbac k. Ask you[...]

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Strata CIX40 V oice Processing User Guide 07/06 31 Send Messages 4 From any tone-dialing telephone, you can r ecord and send a messa ge to a user , several users, or to a personal or system distribution list. This chapter covers: • Recording controls • Send a message • Forward a message • Reply to the cu rrent mess age • S pecial delivery[...]

Send Messages Recording Controls 32 Strata CIX40 V oice Processing User Guide 07/06 4 Pause/Resume (toggle or 30 seconds) At any time while recording mess ages to another mailbox in the system, you can press 4 to pause for 30 seconds. Th e message resumes recording as soon as you press 4 . Y our voice mail system prompts you with, “Begin recordin[...]

Send Messages Send a Message Strata CIX40 V oice Processing User Guide 07/06 33 Send a Message Using the Send Messages Menu ( shown below), you can r ecord a message and sen d it to a single mailbox or mult iple destinations (e.g., person al or system distribution list), forward a message (with a commen t), or reply to a message sent you. Set the H[...]

Send Messages Send a Message 34 Strata CIX40 V oice Processing User Guide 07/06 1. From the Main Me nu, press 2 Send Messages. Y our voice mail system prompts you to enter the destination (i.e., User ID, Personal, System List, or Multiple Destinations). 2. Enter one of the following destinations: Note A message can be sent to a total of 33 destinat[...]

Send Messages Send a Message Strata CIX40 V oice Processing User Guide 07/06 35 © 01 Personal List Enter a list number ( 1 ~ 7 ). Y ou are prompted for the destinatio n list number . Y our voice mail system plays the list comment or number for confirma tion. See “Manage Y our Lists” on page 61 to create or revise a d estination (distribution) [...]

Send Messages Send a Message 36 Strata CIX40 V oice Processing User Guide 07/06 3 Append r ecor ding Press # when done. The appended re cording plays af ter the already recorded por tion of the message. T he system pro mpts you to record at the beep. 4 Select Additional Destinations Send the message to additional destinations. V alid entries: User [...]

Send Messages Forward a Messa ge Strata CIX40 V oice Processing User Guide 07/06 37 Forward a Message Any message sent to you can be forward ed to a single destination or a persona l or system distribution list. Wh en forwarding a message, recording a message ( comment) is optional. 1. From the Play Mes sa ge s Menu, press 5 Forward the current mes[...]

Send Messages Forward a Message 38 Strata CIX40 V oice Processing User Guide 07/06 © 01 Personal List Enter a list number ( 1 ~ 7 ). Y ou are prompted for the destinatio n list number . Y our voice mail system plays the list comment or number for conf irmation. See “Manage Y our Lists” on page 61 to create or revise a d estination (distributio[...]

Send Messages Forward a Messa ge Strata CIX40 V oice Processing User Guide 07/06 39 2 Re-record Press # when done. The system prompt s you to record the comment at the beep. 3 Append recording Press # when done. The appended forwardin g comment plays after the already record ed message comment. The system prompts yo u to record at the beep. 4 Selec[...]

Send Messages Reply to the Current Message 40 Strata CIX40 V oice Processing User Guide 07/06 Reply to the Current Message Y our voice mail system lets you reply to a message that you are curre ntly playing. When you reply to a message, you do not ha ve to select the source of the message as a destination since your voice mail system “remembers?[...]

Send Messages Reply to the Curren t Me ssa ge Strata CIX40 V oice Processing User Guide 07/06 41 2 Re-record Press # when done. The system prompt s you to re cord your reply at the beep. 3 Append reply Press # when done. The appended re ply plays after the alre ady recorded portion. Th e system pr ompts you to recor d at the beep. 4 Select Add itio[...]

Send Messages Reply to the Current Message 42 Strata CIX40 V oice Processing User Guide 07/06 • 01 Personal List Enter a list number ( 1 ~ 7 ). Y ou are prompted for the destinatio n list number . Y our voice mail system plays the list comment or number for confir mation. See “Manage Y our Lists” on page 61 to create or revise a d estination [...]

Send Messages Special Delivery Op tions Strata CIX40 V oice Processing User Guide 07/06 43 S p ecial Delivery Options Y ou can send a message as urgent, privat e, or with a return receipt request. The settings can be used in any combination an d changed prior to sending the messa ge. When you send, forward or r eply to a mess age, this option is av[...]

Send Messages Future De livery 44 Strata CIX40 V oice Processing User Guide 07/06 Future Delivery Y our voice mail system can be configured so that your message is delive red at a future specified time and date. Af ter marking the message for future delivery , you can review (play , save, delete ) the message at any tim e before it is sent. See Cha[...]

Strata CIX40 V oice Processing User Guide 07/06 45 Manage Mailbox 5 Y our voice mail system provides special options to customize and manage your mailbox features (menu shown below). From the Main Menu: Manage Mailbox Change your Greeting Change your User Options Manage your List s Manage your Guest User IDs Return to Main Me nu 3 1 2 3 4 9[...]

Manage Mailbox Change Y our Gree ti ng 46 Strata CIX40 V oice Processing User Guide 07/06 Change Y our Greeting Y ou can select either a personal or system greeting to play callers when you do not answer or when your telep hone is busy . This section discusses the three basic greeting controls (menu shown be low): • Create or record over a person[...]

Manage Mailbox Change Y our Greetin g Strata CIX40 V oice Processing User Guide 07/06 47 Create or Record Over a Personal Greeting Personal greetings should be informativ e and advise callers when y ou will be available to return their ca lls or respond to thei r me ssages. Y ou can update personal greetings as of ten as you want. Y ou can stor e u[...]

Manage Mailbox Change Y our Gree ti ng 48 Strata CIX40 V oice Processing User Guide 07/06 5. (Optional) Af ter recording, you can press: 1 Review recording The complete greeting plays. 2 Re-record Press # when done. The system prompt s you to record at the beep. 3 Append recording Press # when done. Appending a greeting ena bles you to add informat[...]

Manage Mailbox Change Y our Greetin g Strata CIX40 V oice Processing User Guide 07/06 49 Change Y our Greeting Selection 1. From the Main Me nu, press 3 Manage Mailbox. Y our voice mail system plays the Manage Mailbox Menu. 2. Press 1 Change your Gr eeting. Y our voice mail system prompt s with a list of options from the Ch ange Y our Greeting Menu[...]

Manage Mailbox Change Y our Gree ti ng 50 Strata CIX40 V oice Processing User Guide 07/06 Review a Greeting 1. From the Main Me nu, press 3 Manage Mailbox. Y our voice mail system plays the Manage Mailbox Menu. 2. Press 1 Change your Gr eeting. Y our voice mail system plays a list of options from the Change Y our Greetin g Me nu. 3. Press * to revi[...]

Manage Mailbox Change Y our User Opti ons Strata CIX40 V oice Processing User Guide 07/06 51 Change Y our User Options Y our voice mail system provides a number of special optio ns to improve time management and productivity (menu shown below). For example, th e DND feature can provide bloc ks of time for meetings or projects uninterrupted by the r[...]

Manage Mailbox Change Y our User Options 52 Strata CIX40 V oice Processing User Guide 07/06 Change Y our Do Not Disturb (DND) Setting If you set this feature to on , yo ur voice ma il sys tem automatically sends calls to y our User ID (mailbox) without first ringing your telephone. Th e System Adm inistrator ca n also set this feature to turn on or[...]

Manage Mailbox Change Y our User Opti ons Strata CIX40 V oice Processing User Guide 07/06 53 Change Y our Call Screening Setting If you set this feature to on , yo ur voice mail sys tem asks callers for their name and company . Without the c aller ’s knowledge, t he system relays that information to you and provides you with special options to ha[...]

Manage Mailbox Change Y our User Options 54 Strata CIX40 V oice Processing User Guide 07/06 Change Y our Security Code Each User ID in the system has a security code. The co de must be entered by you in order to “log on” to your User ID mailbox, enabling you to access your messages, settings, greetings, etc. Note Y ou can change your security c[...]

Manage Mailbox Change Y our User Opti ons Strata CIX40 V oice Processing User Guide 07/06 55 Create or Record Over Y our Busy Greeting Y ou can record your own custom busy gree ting that pla ys when callers reach your extension and it is busy . While your callers are listening to the busy greeting, they can enter a dif ferent User ID, pr ess * to h[...]

Manage Mailbox Change Y our User Options 56 Strata CIX40 V oice Processing User Guide 07/06 Select Y our Busy Greeting 6. Press 9 t o return to the Manage Mailbox Menu Y ou can select another user Manage Mailbox option. ...or 99 to return to the Main Menu. Y ou can select another Main Menu option. 1. From the Main Me nu, press 3 Manage Mailbox. Y o[...]

Manage Mailbox Change Y our User Opti ons Strata CIX40 V oice Processing User Guide 07/06 57 Record Y our Name Y our name is annou nced whenever you log onto your mailbox, the directory is accessed, the system greeting is selected, or when a message is sent by another voice mail user . Y our voice mail system prompt s you through the entire recordi[...]

Manage Mailbox Change Y our User Options 58 Strata CIX40 V oice Processing User Guide 07/06 Change Y our Message Notification Y our User ID can have up to 10 notifi cation records progr ammed by the System Administrator with a specific notificati on method (message waiting light s, pagers, voice, etc.) and the time/day when that notification record[...]

Manage Mailbox Change Y our User Opti ons Strata CIX40 V oice Processing User Guide 07/06 59 4. Enter the notification template number ( 1 ~ 10 ). S tratagy confirms the template number , spells the template title, states whether the te mp la te is enabled or disabled, an d tells you the phone number (if a pplicable). Note T o select the correct no[...]

Manage Mailbox Change Y our User Options 60 Strata CIX40 V oice Processing User Guide 07/06 Review Y our Option Settings 1. From the Main Me nu, press 3 Manage Mailbox. Y our voice mail system plays the Manage Mailbox options. 2. Press 2 Change yo ur User Options. 3. Press * to Review your Option Settings. Y our voice mail system verifies the st at[...]

Manage Mailbox Manage Y our Lists Strata CIX40 V oice Processing User Guide 07/06 61 Manage Y our List s Y our voice mail system provides the ab ility to create and manage up to seven personal distribution lists. Th e lists cons ist of the User IDs to which you most frequently send messag es. At the time you crea te a list, you ar e given the optio[...]

Manage Mailbox Manage Y our Lists 62 Strata CIX40 V oice Processing User Guide 07/06 4. After selecting a list, you can press: 1 Review your curr ent list The system promp ts you with the na m e (a nd extension) of each User ID on the list. 2 Add a User ID to the list Y our voice mail system prompt s you to enter the User ID. Enter the User ID. Pre[...]

Manage Mailbox Manage Guest User IDs Strata CIX40 V oice Processing User Guide 07/06 63 Manage Guest User IDs Guest User IDs provide limited access to the voice mail system fo r temporary an d project-oriente d employees, such as cons ultan ts and contr actor s. Guest users can only send messages to their Host User ID and other guests of thei r Hos[...]

Manage Mailbox Use Guest User IDs 64 Strata CIX40 V oice Processing User Guide 07/06 Use Guest User IDs Instruct your guest users to call th e voic e mail system and ide ntify themselves as guest users of your mailbox. Only then can they use vo ice mail to send, receive, and reply to the messages with your mailbox (H ost ID) as a typical voice mail[...]

Strata CIX40 V oice Processing User Guide 07/06 65 Integration Features 6 This chapter covers the use of your voic e mail with the S trata CI X40. Call Forward, Message W a iting, CIX Integration, Dire ct T ransfer to V oice Mail, V oice Mail Conference features, and Call Monitor are all d escribed. Call Forward Note See S trata CIX DKT/IPT T eleph[...]

Integration Features Call Forward 66 Strata CIX40 V oice Processing User Guide 07/06 © Destination – If the destination is an outside number , press # after entering the destination. The CIX accepts destination numbers of up to 32 digits. © Tim er – This is a two digit entry repres enting ho w long (8 to 160 second s) your telephone shou ld r[...]

Integration Feat ures Message Waiting Strata CIX40 V oice Processing User Guide 07/06 67 Message W aiting Use your Msg LED/button and LCD to see/retrieve message(s) . An extension can receive up to four simult aneous Message W aiting indications and LCD message s. One messa ge is reserv ed for the Message Cent er . Y our phone can be programmed to [...]

Integration Features CIX Integration 68 Strata CIX40 V oice Processing User Guide 07/06 T urning On/Off Message W aiting LED on Another Exten- sion If you call an extensio n an d it’s busy or there is no ans we r , you can light that extension’s Message W aiting LED and enable that extension to call you back. 1. Dial an internal extens ion. Y o[...]

Integration Feat ures CIX Integration Strata CIX40 V oice Processing User Guide 07/06 69 When your telephone is idle , and a message arrives for an extension on you r phone, the Msg LED is activated for the approp riate extension and updates the LCD with this di splay (shown right). If urgent messages are in the extension’ s mailbox, the SA VED d[...]

Integration Features CIX Integration 70 Strata CIX40 V oice Processing User Guide 07/06 T able 2 V oice Mail Main Menu Sof t Keys for CIX Digit al T elephones DKT 3014 SDL DKT 3007 SD DKT 3010 SD DKT 3020 SD IPT1020 SD DKT 2010 SD DKT 2020 SD V oice Mail Functions PLA Y MSGS PLA Y PLA Y Play Messages SEND SEND SEND Send Messages MANAGE MBX MGMT MGM[...]

Integration Feat ures CIX Integration Strata CIX40 V oice Processing User Guide 07/06 71 DELETE DEL DEL Delete the message/g uest mailbox DELETE MBX DEL DEL Delete a mailbox fro m the perso nal distribution list DELETE MSG DMSG DMSG Delete message (Future Delivery Review) DIRECTOR Y DIR DIR Directory plus name DND DND DND Change Do Not Disturb (On/[...]

Integration Features CIX Integration 72 Strata CIX40 V oice Processing User Guide 07/06 PREVIOUS PREV Play the Previous message PREV MENU PREV MENU/PREV Return to previous menu REC COMMENT COMM COMM Record a list Comment RECORD REC REC Record REPLA Y RMSG Repl ay current message REPL Y REPL REPL Reply to the current message RE RECORD RREC RREC Re-r[...]

Integration Feat ures CIX Integration Strata CIX40 V oice Processing User Guide 07/06 73 Call Record to V oice Mail While on an active call, a station user can record the conversation and store it in a voice mailbox. Recordings can also be p aus ed or restarted. Depending upon you r System Administrator , you are given either a manual method of rec[...]

Integration Features Direct T ransfer to V oice Mail box 74 Strata CIX40 V oice Processing User Guide 07/06 3. T o stop recording, press Record . The LED turns off and the recording stops. T o resume recording at this point, you need to begin a new recording, see S tep 1 on previous page. P ause/Resume Recording Y ou can pause the r ecording while [...]

Integration Feat ures Call Monitor Strata CIX40 V oice Processing User Guide 07/06 75 Call Monitor Using the flexible Call Monitor button on your telephone, you ca n listen to the message a caller is r ecording in you r voice mailbox. Y ou can also answer the call an d talk to th e caller anytime during the message re cording. ä T o enable Call Mo[...]

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Strat a CIX40 V oice Processing User Guide 07/06 77 Glossary This glossary defines fr equ ently-used voice processing sys tem feature s and functions. T erm Definition Busy Greeti ng Y ou can select your custom busy or the system busy greeting for callers to hear when your telephone is busy . If you do not record your custom busy greet ing, the sys[...]

Glossary Directory ~ New Message Queue 78 Strat a CIX40 V oice Processing User Guide 07/06 Directory A caller enters digits correspondi ng to the first few letters of a user ’s name and your voice mail system plays the recorded name (and optionally extension) that matches the entered digits. Y our voice mail system of fers the caller the option o[...]

Glossary Personal Greetings ~ System Greeting Strat a CIX40 V oice Processing User Guide 07/06 79 Personal Greetings Y ou may record up to seve n personal greetings that a re played for callers when you are unavailable. Alth oug h only one greeting can be in effect at any one time, you can switch between the greetings by enteri ng the greeting numb[...]

Glossary System List ~ User Notification 80 Strat a CIX40 V oice Processing User Guide 07/06 System List Destination (distribution) li st of User IDs created and maintained by the System Administrator . Any user on the voice mail system can use the list. When sen ding messages, you can choose a User ID, personal list, system li st, and/or the direc[...]

Strata CIX40 V oice Processing User Guide 07/06 81 Index A about this guide conventions 8 organization 7 related documents/media 9 access your mailbox 14 B basic functions delete 25 forward 26 play 25 replay current message 26 reply 26 save 25 busy greeting 7 record 55 select 56 buttons extension 8 C call forward system 65 call monitor button 75 ca[...]

Index F ~ M 82 Strata CIX40 V oice Processing User Guide 07/06 extension number 8 F FIFO 5 forward message 6, 26, 37 future delivery 8 review 27 setting 44 G getting started 13 greeting busy 7, 55, 5 6 change 46 personal 7 change your selection 49 create 47 record over 47 review greeting 50 sample 18, 47 system 7 guest user IDs manage 63 use 64 L L[...]

Index N ~ R Strata CIX40 V oice Processing User Guide 07/06 83 new message queue 4, 28 notification 58 play 21 private 8, 43 queues 4 reply 6, 26, 40 re-record 35 return receipt request 8, 43 review recording 35 saved message queue 5, 28 send 31 special delivery options 8 types 6 urgent 8, 43 Msg button/LED 67 multiple destinations 35 N name record[...]

Index S ~ V 84 Strata CIX40 V oice Processing User Guide 07/06 reply message 6, 26, 40 additional users 41 set future delivery 44 special functions 43 return receipt request 8, 43 S security code 13 change 19 send messages 31 soft keys 68 special delivery options private 43 return receipt request 43 urgent 43 special functions 27, 43 continuous del[...]