Toshiba PCX 5000 manual

1 PCX5000 W ireless Cable Modem Gateway Owner’s Manual[...]

Warning: This pr oduct may not be exported outside the US and Canada without US Department of Commerce, Bureau of Export Administration authorization. Any export or re - export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulatio n is prohibited. Product and company names in this Owner’s manual are tr[...]

3 Table of Contents Introduction .................................................................................................................................. 4 Features .................................................................................................................................... 4 System Requiremen ts ...................[...]

Introduction Congratulations on your new purchase! Your new Toshiba DOCSIS Wireless C able Modem Gateway will provide you with high - speed access to the Internet through your cable TV (CATV) network, allowing you to access your favorite sites at a fraction of the time it takes traditional telephone modems. In addition, your service will be a lways[...]

Important Rules f or Safe Operation In addition to the careful attention devoted to quality standards in the manufacture of your Toshiba PCX5000, safety is a major factor in the design of every product. However, safety is your responsibility, as well . This section lists i mportant information that will help assure your enjoyment and proper use of [...]

Important Information! • Do not disconnect the RF cable fr om your PCX5000 while the power to your modem is on. • Wait at least 10 seconds between disconnecting and reconnecting the PCX5000 with the AC power adapter. • Unplug the PCX5000 from the wall outlet carefully, as the AC adapter may be hot. Use and Maintenanc e Unplug Power Before Cle[...]

Overview The PCX5000 provides you with high - speed data communications over the television cable network by following the widely accepted DOCSIS standard . Th is standard , as defined by CableLabs ™ , offer s a combination of high performance and interoperability among all major cable system operators in North America. How does the PCX5000 work?[...]

Getting Started Contacting your Cable Provider. Please keep in mind that you will need to notify your cable internet provider before using the new Toshiba PCX 5000 , even if you have a cable modem that is currently functioning with your computer. Package Contents for the PCX5000 Wireless Cable Modem Gateway Make sure that you have received the foll[...]

PCX5000 Front and Rear View Indicators for 10/100Base-T interface Connector for an 802.11b external antenna Note: The external antenna is optional. Indicator for Wireless LAN interface Indicator for USB interface Indicator for TEST function Indicator for Cable interface Power indicator Front View (figure 1) USB interface connector type ‘B’ RESE[...]

0 CD - ROM Contents The included CD - ROM contains: • Owner's Manual (PDF) • USB Drivers for Windows 98 SE , 2000, Me and XP • Acrobat (R) Reade r TM Software This CD - ROM is readable by Windows and Macintosh computers . Important Information! DO NOT insert this CD - ROM into a music CD player, as that may cause damage to your ears or t[...]

1 Setting Up Your PCX5000 and Computers The steps for connecting your PCX5000 to your home computer network are as follows: 1. Install the PCX5000 in your cable TV and home computer network . 2. Configur e your computers’ Ethernet, USB or wireless interfaces. 3. Configur e your computers’ TCP/IP n etwork s ettings. 4. Configur e the PCX5000 for[...]

2 Once the AC adapter is connected to the modem, t he power indicator LED on the PCX5000 front panel will light . The PCX5000 will start operating once power is connected. No additional operator intervention is required. The PCX5000 will perform its self - test, and then automatically find the data channel and register itself on the cable provider?[...]

3 Mounting the PCX5000 on a W all You may hang the PCX5000 on a wall with two mounting screws. Pick a site on the wall while noti ng the following: • Position the unit where it is easy to see the LEDs. • Select a place where the AC power adapter may rest on a flat surface. Do not allow the AC adapter to hang from the cord! Position the mounting[...]

4 Configuring Your Computers Th e following section s describe the typical steps needed to configure your computer network to communicate with the PCX5000 . Th ese procedure s appl y to all of the interfaces (Ethernet, USB, an d w ireless) which you will connect to the PCX5000. Examples of the network configuration steps for Windows 98SE, Me, 2000 [...]

5 Installing the USB Drivers If you are using the USB ( U niversal S erial B us) interface to connect the PCX5000 to your Windows PC via the USB, you must install the " USB Driver " in your computer. The USB Driver for your operating system is located in the CD - ROM shipped with the PCX5000. Please note that these USB Drivers only suppor[...]

16 Step 3: Windows will search the CD - ROM drive for the USB driver . When it has found the driver, it will prompt you to go ahead with the installation. Press the “ Next ” button again. Step 4: The process will repeat for installing the “ Toshiba PCX5000 Cable Modem networking support ”. When the installation is complet e, you should see [...]

17 Windows Network Configuration Network Configuration for Windows 9 8SE and Windows Me: The following is an example of how to configure a Windows 98SE and Me PC for TCP/IP network settings: Step 1: At the Windows Desktop, click “ Start ”, then select “ S ettings ”, and click “ C ontrol Panel ” as shown in the screen below. The Control [...]

8 Network Configuration for Windows 2000: The following is an example of how to configure the Windows 2000 TCP/IP network settings: Step 1: At the Windows 2000 Desktop, click “Start” , then select “ S ettings” , and click on the “ C ontrol Panel” as shown in the screen below. Step 2: At the Control Panel window, select and double click [...]

19 N etwork Configuration for Windows XP: The following is an example of how to configure the Windows XP TCP/IP network settings: Step 1: At the Windows XP Desktop, click “ Start ”, then select and click on the “ Control Panel ” item as shown in the screen below. Step 2: At the Control Panel window, select and double clic k on the “ Netwo[...]

0 M ac intosh Ethernet and Wireless Network Configuration The following screens describe how to configure the network settings for a Macintosh OS 9 computer. Macintosh OS 9 Configuration Ethernet Settings Step 1: At the Macintosh desktop, click the Apple ico n at the top left of the screen, select “ Control Panel ”, and then click on the “ TC[...]

1 Macintosh OS 9 AirPort Settings If you are using the AirPort wireless connection, first verify the PCX5000 wireless link is turned on. Refer to the “ PCX5000 Wireless Configuration ” page in this manual. Step 1: Using the same procedure described previously to set the Ethernet TCP/IP configuration, navigate to the TCP/IP (Setup Ethernet) pane[...]

2 Macintosh OS X Configuration Ethernet Settings The following screen shots give an example of how to configu re the network settings for a Macintosh OS X computer. Step 1: At the Macintosh desktop, select the Apple icon at the top left of the screen, click on “ System Preferences ”, then select and click on the “ Network ” icon at the top [...]

3 Macintosh OS X AirPort Settings If you are using the AirPort wireless connection, first verify the PCX 5000 wireless link is turned on. Refer to the “ PCX5000 Wireless Configuration ” page in this manual. Step 1: I n the Macintosh OS X toolbar (located at the top of the desktop) select the AirPort broadcast icon and choose “ Turn AirPort On[...]

4 The f ollowing section s describe how to configure the network and security settings for the PCX5000 . You should be able to access these sett ings once you have completed the Ethernet or USB installation for your computer . In most cases, you will not need to change the default settings of the PCX5000 . If you plan to use the wireless access cap[...]

5 The PCX5000 Administration Pages This section describes how to access the PCX5000 settings through the browser interface . Login for the first time: If you are accessing th e PCX5000 for the first time, or have reset the modem to its factory defaults, you will be prompted for a login password. Enter the password of your choice into the dialog box[...]

26 PCX5 000 Welcome Page Once the correct password has been entered , you may access each of the PCX5000 administration pages . The Main Menu Side Bar , located on the left side of the web page, is used to navigate to a particular configuration section . Main Menu Side Bar Detail Welcome – The initial start - up screen Security – Firewall confi[...]

7 The Security pages are used for configuring the firewall. The Firewall page displays the state of the firewall. The default setting for the firewall is “ On ”. This setting is recommended for connecting to the Internet for mos t typical home installations. When the firewall is turned “ On ”: • The Stateful Inspection firewall engine wil[...]

8 T he Security/Allow page is used to allow network applications such as a peer - to - peer music file sharing program to work with your firewall. PCX5000 utilizes a Stateful Inspection Firewall that in most cases w ill recognize those applications that need access through the firewall, and will automatically configure the modem appropriately. If y[...]

9 The Security/Reports page provides the Firewall statistics. By clicking the “ Show me more ” button, you will get more information regarding the enhanced firewall functionality available through the SofaWare upgrade. The SofaWare upgrade provides more detailed reports on intrusion statistics for your firewall. T he Systems/Internet page shows[...]

0 If a host name is required, click the “ Advanc ed Setup ” button on the PCX5000 System/Internet page. The following screen will appear that will allow you to enter the host name: The Get configuration automatically (using DHCP) check box should be left checked. When enabled, the PCX5000 will automa tically configure its routing settings bas[...]

1 Preferred DNS Server – This is the address of the Domain Name System (DNS) server. The DNS server translates an address name like “yahoo.com” into a numerical address. Your CSP should supply this address. Alternate DNS Server – This is the address of an alternate DNS serv er, if available. This optional setting is supplied by your CSP. Af[...]

2 The System/Password page is used to change the login password for accessing the PCX5000 configuration Web pages. System/Upgrade page is used to upgrade the PCX5000 security features . Additional security features are available through the So faWare upgrade option. Clicking this button will display current upgrade options. To upgrade your PCX5000,[...]

3 3. Then the new screen appears. 4. Enter your product key that you bought beforehand at the SofaWare Web site. 5 . Click " Next ". 6 . Then the new screen app ears. 7 . Click " Finish ". 8. The new screen appears. For more information upgrade options, please access the following Web site: http://www.sofaware.com/pc x5000/upgra[...]

34 PCX5000 Wireless Configuration The PCX5000 includes an embedded 802.11b wireless access point to provide wireless connectivity to the Internet. The Wireless Settings page is used to set the parameters needed for a wireless network. W ireless Enabled check box - When checked, the wireless 802.11b network is on. When unchecked, the wireless 802.11[...]

5 When wireless encryptio n is enabled, the Wireless Settings page expands to include encryption options. Exclude Unencrypted check box: When checked, only wireless devices with matching encryption keys will be allowed to connect to the PCX5000. When unchecked, wireless device s with matching encryption keys and wireless devices with no encryption [...]

6 The Statu s page summarizes basic information useful for installation and diagnostics. PCX5000 Information – Hardware and software version information RF MAC Address – MAC address of the RF interface USB MAC Address – MAC address for the U SB interface LAN MAC Address – MAC address used for router functions 802.11b MAC Address – MAC add[...]

7 SofaWare Advanced Security Features This section explains the extended security capabilities available through the SofaWare upgrade. You may purchase this upgrade by clicking on the link in the PCX5000 Welcome page or visiting the site: http://www.SofaWare.com /pcx5000/upgrade . After entering the upgrade key set, you should see this Welcome page[...]

8 The Active Computers page lists all computers on your home network that have been recognized by the PCX5000 and are allowed to access the internet. Pressing the “ Licenses ” button will list the number of licensed users authorized with the SofaWare Safe@Home upgrade.[...]

9 The Active Connections page displays all active sessions between your home network and the Int ernet . Information displayed includes the IP addresses of active computers, th e IP addresses of the sites they are connected with, ports used for the connection, and the protocols. WHOIS information dialog: The D estination IP address on ' Active[...]

0 The enhanced Security pages enable additional flexibility in configuring the firewall. The first page displayed, Fire wall , provides for three levels of security (Low , M edium and High). The default setting is “Medium” security. Low All outbound traffic is allowed All inbound traffic is blocked except for ICMP echo’s ( “ ping ”) Mediu[...]

1 The Virtual Servers page allows you to specify computers on your home network to serve as web, ftp, mail or other se rvers. You need not know the port numbers needed for each service. The remaining configuration pages operate in the same manner as the standard version of the PCX 5000 software.[...]

2 The Allow/Block Rules provide you with greater flexibili ty in defining and customizing your security policy. You can allow additional inbound services which are not on the ‘ Virtual Servers ’ list, or block outbound communications for specific port ranges. If you wish to permit incoming access from the Intern et to your internal network for [...]

3 Appendix Frequently Asked Questions Q : I have forgotten my password. What should I do? A : Reset your PCX5000 to factory defaults using the Reset button. The Reset button is located behind the PCX50 00 and should be pressed until the device reboots (in about 10 seconds). Note that all the configuration information you entered previously will hav[...]

4 Q: Can I dial into my home network using the PCX5000? A: No, the PCX 5000 does not have the capability to dial and connect via the telephone n etwork. Q: Can I dial into my company’s VPN using the PCX5000? A: No, the PCX 5000 does not have the capability to dial and connect via the telephone network. However, once connected to the Internet via [...]

5 Q: What do I need to do in order to host a web or mail server behind the PCX5000? A: To enable remote access to a web server behind the c able modem, you will need to open the firewall for incoming web traffic with these instructions. 1. Open the PCX5000 configuration page at http://192.168.100.1/ 2. In the left hand menu, click on “ Security ?[...]

6 Q: How will I be notified of new firmware upgrades? A: Your cable operator will automatically apply firmware updates . Q: What is router mode? A: Router mode allows all of your computers to share a single IP address. This sin gle shared IP address (WAN IP) is provided by your CSP. The PCX5000 will dynamically assign local addresses to all of your[...]

7 LED Diagnostics The PCX5000 has 13 status LEDs. The purpose of each LED (left to right) is detailed in the following tabl e: Function Colo r Definition POWER Green § dark for power off § bright for power on CABLE Green § dark for no downstream RF carrier present or power off § flashing slowly (approximately every second) for downstream RF car[...]

8 Specifications Model Name PCX5000 Model Number DAZ8850F Compliant Standard DOCSIS 1.0 (1.1Based) Computer Interface 10/ 100B ase - T (10/100Mbps, full/ha lf - duplex, auto - sensing) 4 port; USB Device (12Mbps, full speed mode) 1 port Wireless Interface IEEE 802.11b Interface Cable Interface F type female 75ohm Demodulation 64/256QAM Physical Spe[...]

9 Regulatory FCC Notice: This equipment has been tested and found to comply with the limits for a Class B personal computer and peripherals, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio[...]

0 Glossary 10/100BaseT (10/10 0 Ethernet) Unshielded, twisted pair cable with an RJ - 45 connector, used with Ethernet LAN. “10/100” indicates dual speed (10 Mbps or 100 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. Cable TV Coax Cable that allows wide ba ndwidth transmission over long distances. Coaxial[...]

1 MAC Address The MAC (Media Access Control) address is a computer’s unique hardware number. When connected to the Internet from your computer, a mapping relates your IP address to your computer’s physical (MAC) address on the LA N. Modem registration The process the Toshiba PCX5000 uses to make itself known to the headend equipment. Once autho[...]

2 STANDARD LIMITED WARRANTY TOSHIBA AMERICA INFORMATION SY STEMS, INC. NETWORK PRODUCTS DIVISION FOR THE UNITED STATES AND CANADA What are the terms and duration of this Limited Warranty? Toshiba America Information Systems, Inc.(“TAIS”) warrants to the first en d - user customer that this Toshiba DOCSIS PCX5000 (“ P roduct”) will substanti[...]

3 End - User Lic ense Agreement This End - User License Agreement (hereinafter this “Agreement”) is a legally - binding agreement between the customer, either an individual or a single legal entity (hereinafter “the Customer”) and Toshiba Corporation (hereinafter “Toshiba”) with respect to the following software (hereinafter “Software[...]