Toshiba Strata CTX100 manual

726+,%$ Telecommunication Systems Di vision Novemb er 200 2 CTX100 and CTX670 General Description Digital Business T elephone Systems[...]

Publ icat ion I nfor matio n T oshiba America Information Systems, Inc., T elecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limi te d to, util iz ation of ne w advances in the state of technical arts or to simply change the design of this document.[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ T AIS ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULLY READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMA TION (COLLECTIVEL Y , “SOFTWARE”) IN[...]

T oshiba America Information Sys tems, Inc. T elecommunication Systems Division Limite d W arrant y T oshiba America Information Systems, Inc., ( “ TA I S ” ) warrants that this telephone equip ment (e xcept for fus es, lamps, and other consumable s) will, upon deliv ery by T AIS or an author ized T AIS deal er to a r etail custo mer in new con[...]

Strata CTX General Descrip tion 1 1/02 i Contents Introduction Organizati on .................... .................. ........................... .................. .................. ............. ....................... vii Conventions ... ........................... .................. ........................... .................. ...............[...]

Contents Chapte r 3 – Capaci ties ii Strata CTX Genera l Des cr iption 1 1/02 CTX670 Cabinet Sl ots ...................... ........................... .................. ........................... ............ ................. 8 Base Cabinet ............. ........................... .................. ........................... ...............[...]

Contents Chapter 6 – Feat ures Strata CTX General Descrip tion 1 1/02 iii Automatic Call Di stribution (ACD) Server ................. ........................... .................. ........................ ... 38 Multiple Group Age nt Login ........................ ........................... .................. .................. ............. ..[...]

Contents Chapte r 6 – Fe atur es iv Strata CTX Genera l Des cr iption 1 1/02 Delayed Ringing ..... .................. ........................... .................. ........................... ................ .................... 48 Destination ( Toll) Restri ction ........... ........................... .................. .................. ...[...]

Contents Chapter 6 – Feat ures Strata CTX General Descrip tion 1 1/02 v Message Waiti ng .... ........................... .................. ........................... .................. ................. . .................. 58 LED Indicati on .................................... ........................... .................. ..................[...]

Contents Appendix – Specif icatio ns vi Strata CTX Genera l Des cr iption 1 1/02 Transfer .................. .................. ........................... .................. ........................... .......... ........ .................. 67 Transfer with Camp On ................................ ........................... .................. .[...]

Strata CTX General Description 1 1/02 vii Introduction This Gener al Descri ption pr ovides an ov ervie w of the S tr ata CTX100 and CTX6 70 digita l busines s telephon e syst ems, associ ated hard ware and feature s. Orga nization This docu ment is divide d into the foll owing major t opics : • Chapter 1 – S trata CTX100 Overview describ e s t[...]

Introduction Conve ntions viii Strata CTX General Description 1 1/02 Conventions Conventions Description Note Elabor ates s pecific items o r refere nces othe r info rmation. W ithin some tables , general notes appl y to the e ntire t able and numbe red notes appl y to speci fic ite ms. Importa nt! Calls a ttentio n to impo rtant ins tructio ns or [...]

Introduction Related Do cu me nts /M edi a Strata CTX General Description 1 1/02 ix Related Documents/Media Installation and Progr amm ing • Strata CT X Insta llatio n & Main te nanc e Manua l • Str ata CTX Programmin g Manual User Guides • DKT3000/2 000- se ri es Digi ta l T elepho ne • DKT3001/2001 Di gital Si ngle Line T elephone •[...]

Introduction Related Documents/Media x Strata CTX General Description 1 1/ 02[...]

Strata CTX General Description 1 1/02 1 Strata CTX100 Overview 1 The S trata CTX100 is a compac t system t hat provide s lar ge sys tem featur es (see Figure 1 ) . It is d esigned f or wall mount ing and occupies very lit tle spa ce. The CTX100 b asic proces sor can be configured with a one or two cabi net syst em. A single (Base) c abinet sy stem [...]

Strata CTX100 Ov erview CTX100 Processo r 2 Strata CTX General Description 1 1/ 02 CTX100 Processor The syste m operat es with on e processo r circui t boar d (ACTU) that install s in a ded icated sl ot of the B ase C abine t. Th e A CTU proc esso r inco rpora tes th e fo ll owin g ha rd ware featu res : CPU/Memo ry The CTX100 use s a high-s peed, [...]

Strata CTX100 Overview CTX100 Ca binet Slot s Strata CTX General Description 1 1/02 3 CTX100 Pr ocesso r Optio nal Su ba ssemb lies Optional subassembli es can be at tached to t he ACTU processo r to pro vide addit ional featur es. The suba ssem blies are: • AMDS (Modem ) – Provides a 3 3.6Kbps/V .34 modem for point-to -point l ocal or re mote [...]

Strata CTX100 Ov erview CTX100 License C ontrol 4 Strata CTX General Description 1 1/ 02 CTX100 License Control The syste m size a nd feature c apabilit y is cont rolled us ing a sof tware Lice nse Key Code. Thi s key code is obtained f rom T osh iba In ternet FYI during t he orderi ng proce ss and is install ed onto th e system processo r via S tr[...]

Strata CTX General Description 1 1/02 5 Strata CTX670 Overview 2 The S trata CTX670 system provides s ophistic ated teleco mmunicati on featur es in a modu lar syst em designe d for growt h. Its uni versal sl ot archi tecture enables you to sel ect the c ombination of Centr al Of fice (CO) lines , sta ti ons , and per i pher al opti ons tha t bes t[...]

Strata CTX670 Ov erview CTX670 Proc essor PCBs 6 Strata CTX General Description 1 1/ 02 CTX670 Processor PCBs The system ope ra tes with one se t of proc ess or PCBs ( B ECU/BBCU) th at inst al l i n dedi ca ted slot s of the Ba se Cabinet . The BECU/BBCU pro cessor i ncorporat es the following on-board h ardware featur es: CPU/Memo ry The CTX670 u[...]

Strata CTX670 Overview CTX670 L icense Co ntrol Strata CTX General Description 1 1/02 7 Netwo rk Inte r face The proce ssor ha s an on-boa rd Etherne t 10Bas e-T Ethern et circu it for co nnecti on to Open Archite cture Comput er T elep hony Int erface (C TI) appli cations. This provi des exten sive ca ll control and tele phone su pport for CTI app[...]

Strata CTX670 Ov erview CTX670 Cabinet Slo ts 8 Strata CTX General Description 1 1/ 02 Licensed Softw are Option s Some softwa re option s are act ivated wit h licens e codes. The following software option s require a licen se: • Each CTX syst em (node) i n a St rata Net QSIG Network re quire s one LIC670- QSIG NET licens e. A maximum of fo ur se[...]

Strata CTX670 Overview CTX670 Remote Exp ansion C abinet Strata CTX General Description 1 1/02 9 Expansio n Cabinets One to si x Expansion Ca binets c an be added t o increa se the sys tem station a nd CO line ca pacity . Each expan sion cabi net provi des 10 slot s (S_01~S_1 0). Figure 5 shows a n Expansion Ca binet. Refer t o the foll owing s ect[...]

Strata CTX670 Ov erview CTX670 Remote Exp ansion C abinet 10 Strata CTX General Description 1 1/ 02[...]

Strata CTX General Description 1 1/02 11 Capacities 3 This chap ter cont ains Stra ta CTX100 a nd CTX670 capac ities for s tations and periph erals, CO lines, s tation b uttons and system fea tures. All tables apply to bo th syst ems unless otherwis e noted. System Ca pa c iti es Important! The m aximum cap acities listed for th e CTX100 in Ta b l [...]

Capacities System Capaci ties 12 Strata CTX General Description 1 1/ 02 Door phone s 6 9 24 DSS cons oles ( D DSS) 3 5 16 ISDN BRI statio n circuits TE-1 an d TA (2B+ D pe r cir cu it) 12 28 96 Off-prem ise sta tions 72 160 560 BPCI used for TAPI only: per cabinet 1 35 66 66 T otal Stations (Digital/Anal og/ISDN BRI B chan nel co mbi ne d) 72 160 5[...]

Capacitie s System Capaci ties Strata CTX General Description 1 1/02 13 T able 6 Station Buttons Station Buttons per System CTX100 Base & Expans ion CTX670 Basic Processor BBCU + BECU CTX670 Expanded Processor BBCU + BECU + BEXS + BBMS Call F orward, P ersonal CF But tons 72 160 560 CO Line Button s 64 96 264 Group CO Li n e Buttons 64 96 264 P[...]

Capacities System Capaci ties 14 Strata CTX General Description 1 1/ 02 Conference Circuits 64 64 96 Confer en cing (thre e-parti es si m u ltaneousl y) 2 20 21 21 Confer en cing (eigh t-parties s imultaneo usly) 2 88 1 2 Confer en ce Party typ es (up to 8 tot al line s + stations ) 6 lin es max. 8 st atio ns ma x. 6 lines ma x. 8 station s m ax. 6[...]

Capacitie s CTX100 Maximum Capac ity Con figurat ion Examp les Strata CTX General Description 1 1/02 15 CTX100 Maxi mum Capaci ty Co nfi gurat ion Examples T able 8 CTX100 Base Cabinet with Digital T elephon es and Loop Start Line W ith or Wit hout Caller ID T able 9 CTX100 Base and Expa nsion Cabine t with Analog Loop Start Lines T able 10 CTX100 [...]

Capacities CTX100 Maximu m Capac ity Con figurat ion Examp les 16 Strata CTX General Description 1 1/ 02 T able 1 1 CTX100 Base and Expansi on Digital T elephones an d with T1 a nd/or PRI line s T able 12 CTX100 Base Cabinet Onl y with Analog T ie, DID and / or Ground Start Lines T able 13 CTX100 Base and Expansi on Cabinet w ith Analog T ie, DID a[...]

Strata CTX General Description 1 1/02 17 Universal Slot PCBs 4 Univ ersal Print ed Ci rcuit B oard s (PC Bs) i nstall ed in t he Strata CTX 1 00 or CTX 67 0 cab inets provide interfa ces for s tations, lines, and peripher als. Each PCB me asures 7.5 x 5.5 inc hes (190 x 140 mm) and mount s in t he slot wi th a 44-pi n backpla ne connecto r . PCB ex[...]

Universal Sl ot PCBs Station, L ine and O ption PCBs 18 Strata CTX General Description 1 1/ 02 Digital T elep hone Interface Unit (PDKU2) Provides eight di gital tele phone circuits (2000-seri es phones only . Do no t use t he PDKU for 3 000-series digital telep hones.) . LCD dis play is only 1 6 charac ters wide and the button wil l not work. Inte[...]

Universal S lot PCBs Station, Line and Option P CBs Strata CTX General Description 1 1/02 19 T able 15 CO Line PCBs Caller ID Interface Unit (RCIU2) Provides fo ur Caller ID c ircuits. With RCIS: ei ght circu its. Interface Options: Provides Calle r ID LCD displ ay f or ana log l oop o r grou nd start lines with Caller ID. Requires: RCOU, RCOS, RGL[...]

Universal Sl ot PCBs Station, L ine and O ption PCBs 20 Strata CTX General Description 1 1/ 02 ISD N Prim ary R ate I nter fac e Uni t (RP TU2) Provides (1 ~8B + D), (1~16 B + D), or (1~23 B + D) channe ls (lines ), depends on sys tem progra mming. RPTU2 is required for QSIG Net working . Interface Options: ISDN PRI POTS FX T ie (s ende rize d) T i[...]

Universal S lot PCBs Function al Block D iagram s Strata CTX General Description 1 1/02 21 Functio nal Block Diagrams The Functi onal Block Diagra ms show th e PCBs and int erface c onnectors used for c onnecting the stati ons and p eriphera ls (see Figure s 6 ~ 9 ). Figure 6 CTX100 System Pro cessor and O ption Inter face PCBs Data and Speech High[...]

Universal Sl ot PCBs Functio nal Block Diagrams 22 Strata CTX General Description 1 1/ 02 Figure 7 CTX670 System Proces sor and Optional Inte rfa ce PCBs Data and Speech Highway 5413 BECU Processor PCB BBCU Processor PCB Interface PCB Relay Contacts, Page Output Music Source: External Zone Page Background Music Door Lock Control Relay External Zone[...]

Universal S lot PCBs Function al Block D iagram s Strata CTX General Description 1 1/02 23 Figure 8 CTX100 and CTX670 CO Lin e Side Functio nal Block Diagram RDTU2 • 2T1 / DS1(24 Channels / Lines) • Loop Start, Ground Start, Tie, DID • Digital Voice Lines Channel Ser vice Unit (CSU) 25-pair Amphenol TOSHIBA NDTU Cable DB15 PLL Synchronization[...]

Universal Sl ot PCBs Functio nal Block Diagrams 24 Strata CTX General Description 1 1/ 02 Figure 9 CTX100 and CTX670 Sta tion Side Func tional Block Dia gram S 3 R 3 S 3 U 3 U 3 RBSU 2B+1D/Circuit (2-NT Circuits) RBUU 2B+1D/Circuit (2-LT Circuits) 1 1 1 1 1 1 1 RDSU 4 4 Digital Telephone Circuits 2 Standard Telephone Circuits ADKU 8 Digital Telepho[...]

Strata CTX General Description 1 1/02 25 T elephones and Peripherals 5 This chap ter disc usses the T oshi ba 3000- series d igital t elephones , as well a s periphe rals that are compatibl e with Str ata CTX BDKU tele phone inte rfac e circui t card. The 3000-seri es te lephones come with a number of en hanced fea tures, in cluding: • Fixed Spee[...]

T elephones and Peripherals DKT300 0-serie s T ele phones 26 Strata CTX General Description 1 1/ 02 DKT3000-se ries T elephones The S trata CTX su pports the T oshi ba 3000 -series digital te lephone s, which of fer station users a number of useful feature s that ar e easy to access (see Figure 10 an d photos on the nex t page). Figure 10 3000-Seri[...]

T elephones and Periph erals DKT300 0-s erie s T elephones Strata CTX General Description 1 1/02 27 The 3000-se ries te lephon es pr ovide a number of usef ul featur es inclu ding: • Four or 12 Soft Keys f or respond ing to extensi v e fea tur e prompt s. • Flexibl e buttons – customize d for e ach telepho ne to provide Director y Number , li[...]

T elephones and Peripherals DKT300 0-serie s T ele phones 28 Strata CTX General Description 1 1/ 02 Liqui d Crys tal Di splay (LCD) Models The DKT3010-SD a nd DKT3020-S D models disp lay up t o 24 chara cters x t wo lines of informat ion an d provide four Soft Keys. The DKT3014-SDL h as 12 Soft Ke ys and a 24- characte r by eight -line LCD t hat ca[...]

T elephones and Periph erals DKT300 0-s erie s T elephones Strata CTX General Description 1 1/02 29 DKT3001 The DKT3001 is a Digital Single Li ne T eleph one. It looks simi lar to t he oth er 30 00-se ries te lep h one, bu t it h a s a sm aller footpri nt. It i s narrower becaus e there a re no fle xible but tons and no LCD. DKT3001 is no t a speak[...]

T elephones and Peripherals DKT300 0-series U pgrade O ptions 30 Strata CTX General Description 1 1/ 02 DKT3000-se ries Upgrade Op tions T osh iba 3000-s eries di gital te lephon es can be up graded with the f ollowi ng options. Digital Add-on Module (DADM3020) The DADM3020 a dds 20 feat ure butt ons to DKT3000-ser ies tel ephones. Thes e flexib le[...]

T elephones and Periph erals DKT3000 -series U pgrad e Options Strata CTX General Description 1 1/02 31 Integ rated P C Interfa ce (BPC I) An optiona l BPCI can be install ed inside any 300 0-series telephon e to provi de a USB connec tion to a PC w i th Micr osof t ® W indows ® T elephony Applic ation Programmi ng Interf ace (T API) applica tion[...]

T elephones and Peripherals Cordle ss Dig ital T e lephon es 32 Strata CTX General Description 1 1/ 02 Cordless Digit al Telephones Toshiba o ffers two cordless digital telephon e models, th e DKT2104-CT a nd the DKT2004- CT. These cordl ess digit al telephon es bring mobili ty and product ivity to off ice tele phones. Greate r call access c uts do[...]

T elephones and Periph erals CTX Attend ant Consol e Strata CTX General Description 1 1/02 33 DKT2004 -CT The DKT2004-CT f eatures spread-s pectrum technol ogy pr ovidin g c larity and un sur passed range several times gre ater tha n conve ntional a nalog cord less tel ephones. Spr ead-s pectrum te chnolog y offers extrem ely secur e communic ation[...]

T elephones and Peripherals CTX Attendant Console 34 Strata CTX General Description 1 1/ 02 Important! • If a DKT te lephone i s connecte d to the CTX At tendant Co nsole PC, th e keybo ar d must be used for all Attendant operatio ns when the c onsole is runnin g. (When the console is in Pos ition Busy , it is still r unning. ) • When the At te[...]

T elephones and Periph erals Peripheral s Strata CTX General Description 1 1/02 35 The CTX Attenda nt Consol e also e nables an atte ndant t o manage con sole se ttin gs, maint ain a user direct ory , and view call statis tics. The Co nsole p rovides a Name/Number search th at works wit h automa tic or manu al call handling. Ot her feat ures incl u[...]

T elephones and Peripherals Cabli ng and Connec tors 36 Strata CTX General Description 1 1/ 02 Door Phone/Lo ck Control Unit (DDCB) The DDCB can support as many as t hre e door phone s (MDFBs) or two door phones (MDFBs) and one door lock cont rol rel ay . Using the door lock contro l, digita l stati on users c an unlo ck a customer - supplied elect[...]

Strata CTX General Description 1 1/02 37 Features 6 This cha pter con tains the S t rata CTX100 and CTX670 feat ures. They ar e p resented in alpha betic al order t o make it ea sy to loca te eac h featur e. Account Co des Account Cod es are oft en use d for cost allocat ion of the call or the t ime the cal ler was i nvolved on a phone call. The co[...]

Feature s Automati c Busy Red ial 38 Strata CTX General Description 1 1/ 02 Automatic Busy Redial Automatic Busy Redi al (ABR) e nables a digital or st andard telepho ne user to automat ically redial a busy out side nu mber multip le ti mes at prog rammed int ervals. St rata CTX sup ports a maximum of 16 or 32 s imulta neous r egist rati ons of ABR[...]

Feature s Automatic Callback (ACB) Strata CTX General Description 1 1/02 39 Agent Pri ority Routi ng (Enhanced Feature) The Agent p ool can be expanded when traf fic g ets heavy based up on agent pr iority l evels. When all a gents are bu sy at o ne le vel, calls au tom atica lly g et dist rib uted to agen ts at the nex t leve l. Ca lls can be di s[...]

Feature s Automati c Release 40 Strata CTX General Description 1 1/ 02 Automati c Releas e The syste m will a utomati cally r elease l ine connect ions under cert ain condi tions. Automa tic Relea se from Hold When a line is on hol d and th e held par ty hangs up, the line is aut omatically r eleased. Individua l loop sta rt CO line s can be pr ogr[...]

Feature s Call Fo rwa rd Strata CTX General Description 1 1/02 41 Call Forward Call F orw ar d di ve rts intern al an d exte rnal c alls in tend ed for a Dire cto ry Num ber [D N ] to a destina ti on spe ci fi ed fo r that [DN], under calling cond ition s spec if ie d for that [DN]. Cal l For ward may be act ivated fr om the sta tion that owns the [...]

Feature s Call History 42 Strata CTX General Description 1 1/ 02 Call Forwa rd Dest in ation Whether us ing S tation or System Ca ll Forward , the CF d estinati on can be a n interna l Direct ory Number , a Hunt or ACD Group, V oice Mail , or a publ ic or pri vate netwo rk telephone number . In the l ast case , the forwa rded call will acc ess an o[...]

Feature s Call Park Strata CTX General Description 1 1/02 43 Call Park Call Par k gives any station , regar dless of type, a method f or holding calls . By parking a call, yo u are fr ee to make ot her call s and ret rieve the call at a later time or use the pa ging syst em to announce a call to be p icked up by some one e lse on t he syst em. Any [...]

Feature s Caller Ide ntificati on 44 Strata CTX General Description 1 1/ 02 When a s tation i s busy with a call an d another c all is b eing r eceived, a tone aler ts the ca ller of a pending c all. On LCD tel ephones, t he Caller ID informati on display s for 10 se conds. The comb i ned effec t of th e Call W aitin g aler t tone with t he dis pla[...]

Feature s Cancel Butto n Strata CTX General Description 1 1/02 45 Off-ho ok Camp On A stati on caller who dials a busy stat ion or li ne access code can r emain of f-hook to be automa ticall y connected when the station or line b ecomes i dle. After dialing a busy [DN] a nd receiv ing busy tone, the caller c an just r emain of f-hook a nd Camp On w[...]

Feature s Compu ter T ele phony In tegratio n (CTI) 46 Strata CTX General Description 1 1/ 02 Computer T elephony Integration ( CTI) CTI c omb in es the cap a bili ties of the Strat a CTX digi tal bu sin es s te le phon e syst em w ith cu sto m functi onality provided by comput er appl ications . This c an be pr ovided t hrough t he opti onal Digi [...]

Feature s Conti nuo us D TMF T one Strata CTX General Description 1 1/02 47 S tandard telephone s and/or VM devices c an establ ish tand em analog CO l ine conne ctions a nd then relea se from them with out disc onne cting the tand em c onne ction in the Strata C TX. Afte r rele asi ng from a ta ndem call, r econnect ing to the call can be accomp l[...]

Feature s Day/Ni ght Mode – Aut o Schedul e 48 Strata CTX General Description 1 1/ 02 Day/Night Mode – Auto Schedule The syste m has th ree ope rating mode s that ar e based on the ti me-of-day , day-of -the-week , and up to 128 hol ida y sched ule s. Th e ope rati ng mode s a re Da y , Day2 , and Nigh t. Ea ch mode contr ols th e routing of in[...]

Feature s Desti nation (T oll) Rest ricti on Strata CTX General Description 1 1/02 49 Destination ( T oll) R estriction Strata C TX offer s Des t i nat io n Res tric ti on a s a majo r exp ansio n of tr adit io nal T o ll Re stri ct ion . Histori cally , T oll Res triction was used t o prevent the unaut horized use of toll prefixes to th e PSTN: lo[...]

Feature s Digital Pad 50 Strata CTX General Description 1 1/ 02 Digital Pad The S trat a CTX digita l pad (dec ibel loss ) is activate d for the recei ving path of the te rminal, exter nal lin e or re sour ce. The system adj ust s for dif fering transmiss ion levels betwe en in ter nal and ex terna l devi ce s. Thi s is very use ful fo r confere nc[...]

Feature s Directory Number s Strata CTX General Description 1 1/02 51 Director y Numb ers A Di recto ry Nu mbe r [DN ], some time s call ed an “ extensi on number , ” is the number so meone must call t o r each a des tinat ion w ithin the syst em. Each [DN ] is a ssign ed to a fl exi ble b utton on a digi tal telepho ne or as t he main direct o[...]

Feature s Distinctive Ringing 52 Strata CTX General Description 1 1/ 02 Distinctive Ringing Users so metimes n eed to distingu ish the r inging of one but ton on the ir phone f rom another button and sometime s sta ti ons in cl ose proxi mit y to one another need to distingu ish the ca ll s on one desk from anot her . T ypical ly , mult iple soun d[...]

Feature s DTMF Receivers Strata CTX General Description 1 1/02 53 DTMF Receivers DTMF receive rs are us ed when rece iving inc oming DNIS DID, T ie or DISA line ca lls and whe n origina ting cal ls with st andard t one-dial telep hones. V oice mail systems al so requir e DTMF receiv ers fo r a number of VM features , even if u sing SMDI o r T oshib[...]

Feature s Enhance d E91 1 54 Strata CTX General Description 1 1/ 02 Enhanced E91 1 Enhanced 9 11 call ing means t he routin g of a cal l to the a ppropriat e Public Safety Answe ring Positi on (PSAP) acco mpanied b y Caller Emerge ncy Servic es Identi fier (CESI D). The CESID identi fies the locat ion to whic h emerge ncy servi ces are t o be sen t[...]

Feature s Flexibl e Numb ering Strata CTX General Description 1 1/02 55 Flexible N umbering The Stra ta CT X allow s the syste m-nu mbe ri ng pl a n to be cust omiz ed for the u s er ’ s need s. Directo ry numbers, l ine and f eature ac cess codes , and Net work Coordin ated Numbe ring can be establ ished u niquely i n each syst em. Hands free An[...]

Feature s Hot Dialing 56 Strata CTX General Description 1 1/ 02 Call Hold This is the most commonl y used. Call Hold t emporaril y suspends a call, al lowing the stat ion user to do ot her t hings , incl uding using the pho ne. Cal lers on hol d can r ecei ve music or a nnounceme nts as descr ibed in t he Music-on-hol d featur e. Cons ul tati o n H[...]

Feature s Leas t Cost Rout ing (L CR) Strata CTX General Description 1 1/02 57 ISDN s erv ic e com es in two fo rms: • Primary Rate Inter face (PRI) supports s imultaneo us voice or data conn ectio ns (eight , 16 or 23). PRI i s simila r to digital T1 servic e and uses two pair s of wires from your phone compan y . The R P TU PCB sup po rts PR I [...]

Feature s Live S ystem Prog rammi ng 58 Strata CTX General Description 1 1/ 02 Group CO Line But ton Group CO lin e buttons are like individua l CO lin e buttons except th ese butto ns repres ent all t he lines for a p arti cu lar IS DN Ch anne l Grou p. T his en ables ISDN chann els to opera te s im ilar t o analog CO l ines on a k ey telepho ne s[...]

Feature s Micropho ne (Externa l Uni t) Strata CTX General Description 1 1/02 59 Microphone (Ex ternal Unit) An extern al micropho ne (RFDM) ca n be connect ed to the DKT2020-FDSP d igital t elephone enhancin g “ ful l-duplex ” operati on by virt ue of the “ sup erdirect ional ” charact eris tic of t he microphone . When this o ption is o n[...]

Feature s Override 60 Strata CTX General Description 1 1/ 02 This enab les gr oups of re mote work ers to use T oshi ba digita l teleph ones to hav e seamle ss acces s to the main lo catio n ’ s telephone syst em and voic e mail syst em. Remote em ployees ha ve transp arent access to all the same capa biliti es as if they were l ocally connecte d[...]

Feature s Paging Strata CTX General Description 1 1/02 61 Paging The S trata CTX ha s a paging interfa ce that s upports a T oshiba External Speaker ( HESB) or a customer -su pplied ampl ifiers and spea kers for Pagi ng, Night Ringing ov er Page, and BGM applica tions. Use rs can acc ess any of the Pag ing option s by diali ng access codes o r by u[...]

Feature s Privacy 62 Strata CTX General Description 1 1/ 02 Each DPFT pro vides i nterfac e for eig ht power failur e telephon es. A S tandar d S tation I nterfac e (RSTU) cir cuit car d is requi red to su pply the DPFT wi th a -24VDC co ntrol power and ground connecti ons . The number of Power Fai lure tel eph ones ava ilable de pen ds on sys tem [...]

Feature s Speed Dia l Strata CTX General Description 1 1/02 63 Speed Di al This fe ature, sometimes known as automatic dialin g or one-touch dialing , enabl es the customer to assign dialing codes to t elephone numbers th at are f requentl y called . Str ata CTX of fers t hree for ms of Speed Di al: Syst em Speed Dial (up to 800 ma x. per syst em),[...]

Feature s Station H unting 64 Strata CTX General Description 1 1/ 02 Statio n Hu nt in g A series of Direct ory Numbers ( DNs) can be o rgan ized in gr oups in suc h a way that if a cal led [DN] is bu sy the cal l will t ry to ri ng another [DN] in th e group. If that [DN] is bus y it will hunt to a thir d [DN], etc. T elephones in the same dep art[...]

Feature s Stati on Mes s age Detail Re co rdi ng (SMD R ) Strata CTX General Description 1 1/02 65 Station Message Detail Record ing ( SMDR) For each incoming , outgoing o r tandem ca ll, the S trat a CTX can gener ate a re cord that includes detail s of the c all, incl uding the origi nating st ation or trunk, th e star t time of the call , its d [...]

Feature s System Fault F inding an d Diagn ostics 66 Strata CTX General Description 1 1/ 02 Centr ali ze d At tend an t One atte ndant can s erve a n entire Stra ta Net. Stat ion users only ne ed to dia l “0” to reach th e centra lized at tendant regardl ess of th e node in whi ch they re side. The a ttendant can re ach any stati on in the ne t[...]

Feature s Tr a n s f e r Strata CTX General Description 1 1/02 67 Event an d System Administr at ion Logs Events su ch as sta tion butt ons pushed o r lines a ccessed a re store d in an E vent Log. All actions made by the System Adminis tratio n user are logged. Bot h logs may be c alled up at a late r time. Automa tic Fau lt Recover y The syste m [...]

Feature s User Progra mming M ode 68 Strata CTX General Description 1 1/ 02 T ransfer Immediat e Call Transfe r Immed iate si mpli fies the tran sfer of ca lls for us ers of digita l displ ay tele phon es. W ith a conversa tion in progres s, the display phone user presses the TR NS Soft Key and dials t he tran sfer destina tion. The c alling pa rty[...]

Feature s V oice o r T on e Signalin g Strata CTX General Description 1 1/02 69 • One T ouch – Users can set speed dial and custom f eature ac cess code sequenc es for One T ouch buttons. • Backgr ound Music – Users can se lect t he music s ourc e (up to 15 sources ) that will pl ay on their t elep hone ’ s sp eake r when they acti v ate [...]

Feature s Vo l u m e C o n t r o l 70 Strata CTX General Description 1 1/ 02 T oshiba Proprietary Integrati on T osh iba propri etary i ntegra tion prov ides the h ighest f unctio nality be tween the St rata CTX and a S tratagy voice pro cessing s ystem. T o shiba prop rietar y inte gration r equires t he BSIS int erface f or control signali ng bet[...]

Strata CTX General Description 1 1/02 71 Appendix – Specifications This appe ndix incl udes de tailed i nformatio n on the items li sted belo w . The sect ions in t his appendix apply to bo th the Str ata CTX100 and CTX670, unle ss othe rwise state d. • Environm ental Cha racteri stic s • CTX100 Power Cons iderati ons • CTX670 Power Cons id[...]

Appendix – Specifications CTX100 Power Consid erations 72 Strata CTX General Description 1 1/ 02 CTX100 Power Considerations The power s upply in ea ch CTX100 Base a nd Expansion Cabinet fu rnish es power to all of t he stati ons and some of the int erface pe ripheral s (se e T able 18 ). The prima ry AC power for each cabinet is 120V AC. CTX670 [...]

Appendix – Specifi cati ons Reserve Power Strata CTX General Description 1 1/02 73 Reserve Power T wo or four c ustomer -supplied 12VDC res erve bat teries (8 0 ampere -hours max .) can be connec ted to eit her syste m to maintai n normal ope ration du ring a power failur e (see T able s 20 ~ 23 ). The batter ies are k ept in a highly- char ged s[...]

Appendix – Specifications Hardware Compatibility 74 Strata CTX General Description 1 1/ 02 Hardware Compatibility PCB compatib ility f or the Str ata DK280, DK424, DK42 4i, CTX100 and CTX67 0 system s is shown in T able 24 . T able 24 Hardwar e Compatibi lity Category Unit Name DK280 & DK424 DK424i CTX100 CTX670 Processor Card BECU/BBCU with [...]

Appendix – Specifi cati ons Hardware Compatibility Strata CTX General Description 1 1/02 75 Expansio n Cabinet DKSUE424 X NC NC NC CHSUE672 NC X NC X CHSUE1 12 NC NC X NC Data Cable for St rata DK424 Expans ion Cabinet XN C N C N C Data Cable for CTX670 Expansion Cabinet NC X NC X Data Cable for CTX100 Expansion Cabinet NC NC X NC Power Supply Un[...]

Appendix – Specifications Publ ic Net work R equi remen ts 76 Strata CTX General Description 1 1/ 02 Public Network Re quirements The PCB requi rements f or connect ing to the publi c network a re shown in Ta b l e 2 5 . T able 25 PCB Network Requirements PCB/Interface Facility Interface Code Network Jack Ringer Equivalence Universal Service Orde[...]

Appendix – Specifi cati ons Station Lo op Len gths Strata CTX General Description 1 1/02 77 Station Loop Lengths In a sin gle si te inst allatio n, the Base a nd opti onal Expans ion Cabine ts must be placed wi thin the allowed ma ximum distanc e of each other as d esignate d by Ta b l e 2 6 . T able 26 Station Lo op Lengths 1 1. When the sys tem[...]

Appendix – Specifications Standard T elephone Ringer Sp ecificat ions 78 Strata CTX General Description 1 1/ 02 Standard T elephone Ringer Spe cifications Specifi cations for stand ard te lephone ri ngers appear in T able 27 . T able 27 Standard T elep hone Ringer Spe cifications 3000-s eries T elephone Option PCBs Digital telephon es can be up g[...]

Appendix – Specifi cati ons Statio n Dime nsions Strata CTX General Description 1 1/02 79 Digital Single Line T elephone (DKT3001) 4.0 inches (101.5 mm) 5.9 inches (150 mm) 9.3 inches (235 mm) Add-on Module (DA DM) (3020 m odel) 3.5 inches (88 mm) 2.8 inches (70 mm) 9.3 inches (235 mm) Direct Station Selection (DSS) Console (3060 model) 3.5 inche[...]

Appendix – Specifications System T ones 80 Strata CTX General Description 1 1/ 02 System T ones T ones whi ch can be he ard fr om speaker o r handset are descr ibed in T abl e 30 . T able 30 Call Progress T ones T one Name Conditions Ringing Ca den ce Prime Dial T one Pro mpt in g to di al [ D N] or ac ces s co de or t o press a feat ure bu tt on[...]

Appendix – Specifi cati ons System T o nes Strata CTX General Description 1 1/02 81 Ring tone s are desc ribed , along with their cadences in Ta b l e 3 1 . D ue to t he lim i tati on in t he ton e generat ion algor ithm, the l isted t one durati on is sli ghtly di ffe rent fro m the actual one. Other ty pes of tones that do not fi t in the previ[...]

Appendix – Specifications System T ones 82 Strata CTX General Description 1 1/ 02[...]

Strata CTX General Description 11/02 83 Index A ABR licen se con trol, 4 , 7 , 8 accoun t code s, 37 ACD licen se con trol, 7 ser ver, 7 , 38 ACTU, 2 add-on modu les, 37 capa citi es, 11 ADKU, 17 advis ory m essa ges, 37 AETS, 3 alter nate answer point, 37 AMDS (modem), 3 analo g hold, 55 ANI, 13 ARCS, 3 attenda nt centra lized, 66 attenda nt conso[...]

Index D ~ I 84 Strata CTX General Description 11/02 connecto rs, 36 consult ation hol d, 56 continu ous DTMF tone, 47 cord less digi tal tel ephones , 32 DKT2004-CT, 11 , 33 DKT2104-CT, 32 CSTA, 33 CTX attenda nt console, 7 , 11 , 33 CTX WinAdmin, 2 , 6 , 47 Customer Su pported Tel ephony Application ( see CSTA) D DADM, 30 , 37 DDCB, 36 DDSS, 30 de[...]

Ind ex J ~ R Strata CTX General Description 11/02 85 ISDN , 35 , 44 , 56 , 65 basic r ate inte rface uni t (RBSU) subasse mbly (RSSS), 19 BRI, 12 , 57 PRI, 12 , 57 J join but ton, 46 L large -scal e intre grate d circ uit , 2 , 6 LCD telepho nes, 28 least cost rout ing, 57 licen se con trol, 4 , 7 , 8 line but tons, 13 , 57 line c apa ci ties , 12 [...]

Index S ~ V 86 Strata CTX General Description 11/02 remo te main tena nce Strata CTX WinAdmi n, 47 REMU, 20 repeat last number dialed, 62 RGLU2, 19 ring ove r busy, 62 ring t one s , 14 RMCU, 19 routing pattern s, 65 RPCI-DI, 31 RPTU2, 20 RRCU, 9 S simp lified mes sage d e sk inte rfa ce (SM DI) see SMDI smar tmed ia, 2 , 6 , 66 SMDI, 3 , 4 , 7 , 8[...]