Vertical Communications DSU II manual

Industr y Standard T elephone (IST) Station User ’s Guide DXP , DXP Plus, and FX Digital T elephone Systems[...]

Comdial strives to design the featur es in our communic ations systems to be fully interactive with one another . However , this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility . Accord- ingly , some features identified in this publication will not operate if[...]

September , 02 Comdial i Industry Standar d T elephone Us er’ s Guide 1. INTRODUCTION...........................................................1 2. FLASHING THE HOOKSWITCH ..............................1 3. ANSWERING CALLS ...................................................2 3.1 Answering A Call ..................................................[...]

Contents ii Comdial September , 02 10. MAKING A PAGING ANNOUNCEMENT ..............18 10.1 Using External Paging ........................................... 18 10.2 Using All-Call and Zone Paging ...........................18 10.3 Using Meet-Me Page ............................................. 19 1 1. FORWARDING CALLS ..............................[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 1 1. INTR ODUCTION This manual serves as a helpful gu ide for using all the functions of your new telephone and as a quick reference guide. Y ou may have your t elephone programmed to provide an intercom dial tone when you lift the handse t. This arrangement is known as “prime i[...]

Answering Calls 2 Comdial September , 02 3. ANSWERING CALLS 3.1 Answ ering A Call • T o answer a call that is ringing at your telephone, –lift handset. 3.2 Using Call Pic kup • T o answer a call that is ringing at an other station in your group 1. Lift handset. 2. Dial # 4. (you must have the ringing st ation programmed into your call pickup [...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 3 4. MAKING CALLS 4.1 Using Prime Line Preference The following instructi ons apply to telephones programmed for pri me line automatic or id le line pre ference. • T o make a call 1. Lift handset an d listen for outside dial tone. 2. Dial the outside number . • T o access an i[...]

Making Calls 4 Comdial September , 02 • T o access outside line using line group featur e 1. Lift handset an d listen for intercom dial tone. 2. Dial the line group access code: Line Group Acces s Codes 9 = line group 1, 80–89 = line groups 2 through 1 1, 60–64 = line g roups 12 through 16, 3. Listen for outside dial tone. 4. Dial number or u[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 5 4.3 Using Last Number Redial • T o redial the last number that you dialed at your telephone 1. Lift handset an d listen for intercom dial tone. 2. FLASH the hookswitch and press #. The system makes the call over the last line that you used. • T o redial the last number that [...]

Making Calls 6 Comdial September , 02 4.4 Using Speed Dialing • T o program personal sp eed dial numbers 1. Lift handset an d listen for intercom dial tone. 2. Dial * * 1. 3. Dial memory location (1–0), then dial 00 for prime/last line -or- 01–16 for line gro ups 1–16. 4. Dial the number sequ ence you want to store (up to 16 digit s that ca[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 7 • T o dial personal speed dial numb ers 1. Lift handset an d listen for intercom dial tone. 2. FLASH the hookswitch -or - dial * 01, 3. Press desired speed dial locatio n (dial pad buttons 1–0). Call will dial automatically . • T o dial personal speed dial numb ers (if all[...]

Making Calls 8 Comdial September , 02 • T o dial system speed dial numbers (if all lines in the line group used for the preselect are busy) 1. Lift the handset and listen for intercom dial tone. 2. Dial a different line group acces s code than the one used for the preselect and listen for outside dial tone. 3. FLASH the hookswitch -and- dial *01*[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 9 5. HOLDING CALLS • T o place a call on hold that only you can r etrieve 1. FLAS H the hookswitch . 2. Hang up handset. • T o return to a call that is on hold 1. Lift handset an d FLASH the ho okswitch, or lift handset, listen for dial tone, and d ial # #. 2. Answer call. •[...]

Holding Calls 10 Comdial September , 02 • Hold Recall Featur e —After a preprogrammed length of time, a call that you have placed on hold will automatically ring back to your telephone. 1. Lift handset. 2. Answer the recalling line. 5.1 Using Call P ark • T o park a call 1. FLAS H the hookswitch . 2. Press *. 3. Dial park orbit access code (9[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 11 6. T RANSFERRING OUTSIDE CALLS 6.1 Using Screened T ransfer • T o announce a call before transferring 1. Answer outside call. 2. FLASH the hookswitch (this places the call on hold). 3. Dial intercom number of station. 4. Upon answer , announce the call. 5. Hang up the handset[...]

T ransferring Outside Calls 12 Comdial September , 02 3. Dial intercom number of station. 4. Hang up handset. T o do a quick unscr eened transfer to intercom or tie line ) Quick T ransfer must be enabled in Class of Servic e Pr o - gramming for this featur e to operate. 1. Answer call, 2. Dial intercom number for transfer location, 3. Hang up hands[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 13 7. CONFERENCING STATIONS • T o conference between yourself, one outside party , and one interc om party , or between yourself and two inter com parties 1. Answer or make a call. 2. FLASH the hookswitch (this places the call on hold), 3. Dial intercom number of station. 4. Whe[...]

Conferencing Stations 14 Comdial September , 02 7.1 Using Br oker’ s Call • T o establish two simultaneous calls and alternate betwee n them 1. Answer or make a call. 2. FLASH the hookswitch (this places the call on hold), 3. dial * 07. 4. Dial number of second party . 5. FLASH the hookswitch (this places the second call on hold). 6. FLASH the [...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 15 8. USING THE MESSAGING FEATURE • Using Message W aiting Control ) Only the person who sent the message and the person r eceiv - ing the message can turn o ff the message-waiting light. • T o turn on the message-waiting light and br oken dial tone at a telephone ) Message W [...]

Using the Messa ging Feature 16 Comdial September , 02 8.1 Using LCD Messaging Y ou can set system-supplied messag es to display at any calling LCD speakerphone. • T o turn LCD messaging on 1. Lift handset. 2. Dial * 02. 3. Dial message code number (01–30), then press #. • T o turn LCD messaging off 1. Lift handset. 2. Dial # 02.[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 17 9. USING RECALL/FLASH The reaction of yo ur telephone de pends on ho w it was programmed by the installer . When you acc ess an outside line using the line group feature and then flash the telephone hookswitch, your telephone will react in one of the following ways. • Obtain [...]

Making A P aging Ann ouncement 18 Comdial September , 02 10. MAKING A P AGING ANNOUNCEMENT 10.1 Using External P aging • T o page over an external public address system 1. Lift handset an d listen for intercom dial tone. 2. Dial preprogrammed page zon e number (71–77 or 70). 3. Make announc ement. 10.2 Using All-Call and Zone P aging • T o pa[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 19 10.3 Using Meet-Me P age At times, other telephone us ers may page you with instruc tions to meet them on line. This is known as a meet-me page. Y ou can go to the nearest telephone and dial a code to contact the paging party . • T o reply to a meet-me page 1. Lift handset of[...]

Forwar ding Calls 20 Comdial September , 02 11. FORWAR DING CALLS • T o forward just your prime line and inter com calls to another telephone as soon as they ring your telephone 1. Lift handset an d listen for intercom dial tone. 2. Dial * 51. 3. Dial station number of teleph one to which you want to forward calls. • T o forward just your prime[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 21 • T o forward all of your calls to another telephone after they ring at your telephone a fe w times or whenever you are busy on your telephone 1. Lift handset an d listen for intercom dial tone. 2. Dial * 54. 3. Dial station number of teleph one to which you want to forward c[...]

Forwar ding Calls 22 Comdial September , 02 k) Dial 5 for Ring-No-Answer line calls only l) Dial 6 for Ring-No An swer intercom and line calls 4. Press # once. This sets the CFOS type. 5. Dial the code for line pre-select a) Dial 00 for Prime/Last line -OR- b) Dial 01~16 for line grou ps 1-16 6. Dial the outsi de number you wi sh the calls to be fo[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 23 12. USING THE T RACKER P AGING SYSTEM The T racker Pager System option a llows you to send call back and parked call messages to T racke r page rs assigned to station numbers. If you have a T racker pager assigned to your personal intercom number , you can receive messages th a[...]

Using The T rack er Pa ging System 24 Comdial September , 02 • T o use T racker to trans fer a call to a park orbit for retrieval and transmit the call’ s park orbit code and caller ID information (if available) 1. Answer a call. 2. FLAS H the hookswitch . 3. Dial station number of station that is to receive the call. 4. If the user at the call[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 25 • T o disable or enable a T racker pager at your sta tion 1. Lift handset an d listen for intercom dial tone. 2. Dial # 06 to disable, – OR – Dial # 07 to enable, 3. Hang up handset.[...]

Camping On At A Stat ion 26 Comdial September , 02 13. CAMPING ON AT A STATION When an intercom call is made to a phone that is not answered or is busy , the caller has the ab ility to Camp On to that station. This action causes the callers phone to automatic ally ring when the station is available. ) Y ou can camp on at on ly one station at a time[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 27 13.2 Camping On T o a Busy Station If you call another station and recei ve a busy signal or a Do Not Disturb tone, you can dial a feature code that will cause the system to ring your telephone when the station is available. • T o camp on at any busy station 1. Make intercom [...]

Camping On At A Stat ion 28 Comdial September , 02 • T o camp on at a station with a Do Not Disturb condition set 1. Make intercom call and hea r busy tone. 2. Dial * 6. 3. Hang up. A callback will occur when the user at the called sta - tion disables the Do Not Disturb mode. • T o override a call or a Do Not Disturb condition at another teleph[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 29 • T o cancel call waiting 1. Lift handset an d listen for intercom dial tone. 2. Dial # 6. • T o answer a call-waiting tone 1. Hear short burst in handset receiver . 2. Y ou may choose to ignore th e call-waiting tone and remain on line with your original caller . – OR ?[...]

Camping On At A Stat ion 30 Comdial September , 02 NOTES:[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 31 14. QUIC K REFERENCE GUIDE This chart provides yo u with a quick reference guide of the feature dialing codes. If you wish, you can de tach this sheet and keep it near your telephone to serve as a stand alone reference. All access c odes are entered from the intercom mode of op[...]

Quick Reference Guide 32 Comdial September , 02 ) The dialing codes pro vided in this quick reference guide are default values. Y our system inst aller has the ability to re-num - ber these codes. Line Answer From Any Station Zones 1-4 65-68 Line Answer From Any Station All Zo nes 69 Meet-Me Answer Page 78 Message W aiting *3 + Station Number #3 + [...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 33 15. GLOSSARY A Account Code A group of numb ers, up to 16 digits in length, entered by sta - tion users during incoming or ou tgoing calls; the system uses account codes to identify the calls by category , or special grouping, for call accounting purposes. All-Call P aging Pagi[...]

Glossary 34 Comdial September , 02 A utomatic Route Selection (ARS) ARS allows the system to automa tically select the least costly line group available to a station to route a call. The system modifies the dialed number , if needed, to match the selected line group. ARS makes routing decisions based entirely upon the programming of the system. B B[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 35 Call T ransfer T ransferring a call from one station to another . The transfer can be screened, i.e., you find out who is callin g and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party .[...]

Glossary 36 Comdial September , 02 Direct Inward Dialing (DID) This feature allows an outside pa rty to call an intercom station directly without an attendant’ s a ssistance. Do-Not-Disturb A mode that disables incomin g call ringing and intercom cal - ing. Dual T one Multiple Frequency (DTMF) The tones made by your telephone when you dial. E Exe[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 37 I Industry Standard T elephone (IST) Analog telephone with o n a basic 12 button keypad and no advanced features . Some instruments may also in clude T AP buttons and/or message lamps. Intercom An internal communication syst em that allows you to dial another station at your of[...]

Glossary 38 Comdial September , 02 Line Queuing When several telephones share a line and that line is busy , a user can dial a code and hang up to wait for the line to become idle. When the line becomes id le, t he user ’ s telephone will ring. M Meet-Me Answer P age Any user can dial a code in response to an all-call or zone p age and be connect[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 39 P P aging This feature allows station users to dial-up customer provided loudspeaker pagin g equipment and page over ex ternally placed loudspeakers and determines what paging zone s, if any , a sta - tion can page over . Prime Line A line designated to a particular telephone a[...]

Glossary 40 Comdial September , 02 R Ringing Line Preference An automatic connection to any outside line ringing at the sta- tion when the station ha ndset is taken of f-hook. S Saved Number Redialing Saving a las t manually dialed number for later autodialin g Screened Call T ransfer Allows users to first announce and then transfer both line and i[...]

Industry S tandard T elephone User’ s Guide September , 02 Comdial 41 Station Message Detail Accounting (SMD A) Station message detail accounti ng provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting an d traffic analysis studies. System Speed Dial System spe[...]

Glossary 42 Comdial September , 02 U Unscreened Call T ransfer Allows users to transfer line or intercom calls from one station or group to anothe r with out first announcing them. Unsupervised Conference After establishing a conference between two outside partie s, the originator drops out leavin g a line to line unsupervised connection with the r[...]

Industry S tandard T elephone User ’ s Guide September , 02 Comdial Index-1 A Account Code 31, 33 All Call 31 All-Call Paging 18, 33 Answering Calls 2 Attendant 33 Attendant Calling 31 Authorization Code 31 Automatic Callback 33 Automatic Callback and Call W aiting 28, 31 Automatic Redialing 33 Automatic Route Selection (ARS) 34 B Broker ’ s Ca[...]

Index-2 Comdial September , 02 Night T ransfer 38 O Operator Access 32 Operator Station 38 P Paging 18, 39 All Call 18 Meet-Me 19 Zones 18 Paging, All Call 32 Paging, Zones 32 Park Orbit Retrieve 10, 32 Park Orbit Send 10, 32 Pick Up Last Line 32 Prime Line 39 Privacy 39 Pulse/T one Switching 39 Q Queue 39 Quick Reference Guide 31 R Recall/Fla sh 1[...]

This manual has been developed by Comdial Corporation (“The Company”) and is intended for the use of its customers and service personnel. The information in th is manual is subject to change without notice. While every ef fo rt has been made to eliminate errors, the Company disclaims liab ility for any dif ficulties arising from the interpretat[...]

Industry S tandard T elephone User ’s Guide--DXP , DXP Plus, FX GCA70-385 Rev 01 August, 2002[...]