Wacom Cintiq DTZ-1200W manual

Installation Guide & Har d ware Manual f or Cintiq 12WX (DTZ-1200W) 12WX_Manual.fm Page -1 Thursday, September 20, 2007 3:49 PM[...]

W acom Cintiq ® 12WX Installation Guide & Hardware Man ual for Cintiq 12WX (DTZ-1200W) English v ersion 1.0, September 13, 2007 Cop yr ight  W acom Co ., Ltd, 2007 All rights reser ved. No par t of this manual ma y be reproduced except f or your e xpress personal use. W acom reser ves the right to re vise this publication without ob ligatio[...]

Introduction and overview Page 1 INTRODUCTION AND OVERVIEW The W acom ® Cintiq ® 12WX pen displa y combines the benefits of a Liquid Cr ystal Display (LCD) with the control, comf or t, and productivity of W acom’ s cordless, batter y-free pen technology . This gives y ou a direct pen-on-screen interf ace f or your computer . Cintiq’ s basic [...]

Precautions Page 2 PRECAUTIONS T o ensure the saf e usage of your product, be sure to f ollow all instructions, cautions, and w ar nings f ound within this manual. F ailure to do so could cause the loss of data or damage to your computer . F ailure to do so could also void y our warr anty , in which case W acom shall hav e no responsibility to repa[...]

Precautions Page 3 USAGE HANDLING W ARNING Only use the con ver ter unit and power adapter that came with Cintiq. If a diff erent type of conv er ter or pow er adapter are used, Cintiq will not work proper ly or ma y be damaged. Using a different type of con ver ter or power adapter also has the potential to result in fire. Use of a diff erent con[...]

Precautions Page 4 C AUTION Do not put heavy articles on the pen displa y or push against it with a str ong for ce; this ma y break the stand mechanism or damage the display screen. Do not o verload the unit when the stand is open or the stand ma y break. C AUTION When opening or closing the stand, hold the stand carefully as you adjust it to pre v[...]

Contents Page 5 CONTENTS Introduction and o verview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Ph ysical location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents Page 6 T r oubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 T esting Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 T esting controls and input tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 T e[...]

Your new Cintiq Page 7 YOUR NEW CINTIQ P ACKA G E CONTENTS Carefully unpack all items and place them on a desktop or stab le wor k surf ace. V er ify that your package contents are complete . Note: Images not shown to scale . Some package configurations ma y include additional CDs or D VDs containing application software . T o install these applic[...]

Your new Cintiq Page 8 CINTIQ PEN DISPLA Y COMPONENTS Y our product has man y f eatures and components with which you will w ant to become familiar . FR ONT VIEW The displa y and tablet sensor function as an integ rated output and input de vice. The displa y suppor ts resolutions up to 1280 x 800 pix els at 16,777,216 colors. The tablet sensor repo[...]

Your new Cintiq Page 9 REAR VIEW Display stand Enables y ou to you to adjust the incline of the working surf ace. See Adjusting displa y incline on page 25. The unit can also be fix ed to a VESA 75 standard mounting fixture. See page 52. Integrated cable Connects to the conv er ter unit. Carries all data, video , and power signals to and from the[...]

Your new Cintiq Page 10 CON VER TER UNIT The conv er ter unit provides an interf ace for all video and data signals passing betw een the Cintiq pen displa y and your computer . The unit also routes input pow er from the supply adapter to your pen displa y . On Screen Display (OSD) contr ols Use these controls to adjust the displa y settings. See Ad[...]

Installation Page 11 INSTALLATION SYSTEM REQUIREMENTS Bef ore installing Cintiq, be sure your computer meets the f ollowing minimum system requirements: • PC. Windows Vista ™ , Vista x64, XP , XP x64, or 2000. D VI or V GA video connector , av ailable USB por t, and CD-ROM drive . • Macintosh. OS X, v10.3.9 or greater . D VI or V GA video con[...]

Installation Page 12 STEP 1: DISPLA Y INSTALLATION In this step , Cintiq is installed as a displa y on your system. Important: Do not connect the USB data cable until instructed to do so . • T ur n off your computer . Caution: Ne ver connect or disconnect the video or po wer cables while y our computer or Cintiq are pow ered on – this can damag[...]

Installation Page 13 DISPLA Y CABLING DIAGRAM Cintiq pen displa y tablet – B – D VI or V GA video card Rear panel of computer Do not attach the USB data cable until instructed to do so . P ower adapter – D – T o AC outlet D VI-I connector – E – C AUTION Make sure y our video card has a D VI or V GA connector , and that y ou correctly se[...]

Installation Page 14 • Ne xt, tur n on your computer . F or Windows systems , Cintiq will automatically install as a def ault display . If you w ant Cintiq to be identified as a Cintiq displa y and if you w ant to install the color calibration profile f or Cintiq, f ollow the instructions below to update the displa y driver f or Cintiq: 1. Open[...]

Installation Page 15 F or Macintosh systems, a Cintiq color profile will be added to y our computer’ s color management system during the tablet software driv er installation process. T o activ ate this color profile for use with Cintiq, you ma y need to select the Cintiq 12WX profile in the system’ s ColorSync Utility control panel. F or mo[...]

Installation Page 16 STEP 2: PEN TABLET INSTALLATION USB CABLE INSTALLATION • First plug the USB cable into the USB connector located on the con ver ter unit. • Plug the other end of the cable into an a vailab le USB por t on y our computer or into a USB hub . • Ne xt, mov e on to the Software installation on page 17. P EN TABLET USB CAB LING[...]

Installation Page 17 SOFTWARE INSTALLATION IMPORT ANT : Y ou MUST install the W acom pen tablet driv er software f or correct pen-on-screen functionality . T o install the tablet softw are: • Sav e your work and close all open applications. T emporarily disable any virus protection progr ams. • Inser t the W acom P en T ablet Driv er CD into yo[...]

Working with your Cintiq Page 18 WORKING WITH YOUR CINTIQ USING THE GRIP P EN The pen is cordless, battery-free, and sensitiv e to the tilt and pressure you e xer t upon it. Hold the Grip P en as you would a normal pen or pencil. As you w or k, you can rest y our hand lightly on the Cintiq displa y screen, just as if it were a dra wing board or she[...]

Working with your Cintiq Page 19 BASIC PEN OPERATIONS P ointing and selecting: Mov e the pen slightly above the Cintiq displa y screen to position the screen cursor ; you do not need to touch the tab let surface . The cursor jumps to the location where you place the pen. Press the pen tip on the display screen to make a selection. Note: Y ou must c[...]

Working with your Cintiq Page 20 Using the side switc h: The pen is equipped with a DuoSwitch. This switch has tw o programmab le functions that can be selected by roc king the switch in either direction. Y ou can use the DuoSwitch whene ver the pen tip is within 5 mm (0.2 inch) of the tab let surface; you do not need to touch the pen tip to the ta[...]

Working with your Cintiq Page 21 T ABLET CONTR OLS The customizable ExpressK eys and T ouch Strips enable y ou to speed up many common tasks in graphics or other applications . While using the pen with your dominant hand, you can sim ultaneously use your other hand to oper ate the ExpressK eys or T ouch Strip . ExpressKe ys Press the ke ys to quick[...]

Working with your Cintiq Page 22 USING THE EXPRESSKE YS As you w ork with your pen on the displa y tablet surf ace, press an ExpressK ey to toggle between tools or change tool proper ties. Y ou can work with the def ault settings, or choose from an y of the other av ailable functions. The def ault settings were chosen to optimize y our wor kflow i[...]

Working with your Cintiq Page 23 USING THE T OUCH STRIPS The customizable T ouch Strips can be operated in se ver al diff erent wa ys: • Standard operation: Slide y our finger up or down to z oom, scroll, or issue the assigned function. Y ou can do this with your secondar y hand while using your primar y hand to work with the Gr ip P en. • Sin[...]

Working with your Cintiq Page 24 SETTING UP Y OUR W ORK AREA T o minimize f atigue, organize y our work area so you can work comf or tably . P osition Cintiq, the Grip P en, and your k eyboard so the y are easily accessible without unnecessary reaching. The pen display tablet and an y other displa ys should be positioned so you can vie w them comf [...]

Working with your Cintiq Page 25 ADJUSTING DISPLA Y INCLINE • T o open the displa y stand, locate and slide the stand latch to release the stand. Unf old the stand from the pen displa y casing. • T o close the stand, gently f old the stand back into the closed position until the latch catches the stand. When using the integrated displa y stand,[...]

Working with your Cintiq Page 26 ROTATING THE TABLET When the pen displa y stand is in the closed position, the unit can be rotated. As you w or k, position Cintiq by the main body; it will mo ve on the rotation piv ot. ATTACHING THE ACCESSORY FEET If you do not w ant to use the rotation piv ot, you can install the optional rubber f eet that came w[...]

Customizing Page 27 CUSTOMIZING After you master the basics of using y our Gr ip P en on the Cintiq pen display , you ma y want to customize the w a y the pen or pen display w or ks. The W acom T ablet control panel mak es it easy to customize Cintiq and the pen. OPENING THE CONTR OL PANEL T o open the control panel, use the Cintiq pen on the pen d[...]

Customizing Page 28 CUSTOMIZATION BASICS This manual describes only the basics of customizing Cintiq. F or detailed information see the Cintiq Software User’ s Manual. Open the Wacom T ab let control panel to customize y our product. When you open the control panel, an icon f or the Grip P en is displa yed in the T OOL list and the appropriate ta[...]

Customizing Page 29 CALIBRATING CINTIQ Y ou must calibrate the pen displa y tablet in order to align the screen cursor with the position of the pen on the displa y screen. This is required to adjust for par allax caused by the displa y screen cover glass and coating. Set Cintiq in its working position, then f ollow the procedure below . Important: [...]

Customizing Page 30 ADJUSTING THE DISPLA Y F ACTOR Y PRESETS, AUTO-SYNC, AND COLOR CALIBRATION Factory presets: F or optimal displa y quality , set your video card to Cintiq’ s nativ e resolution of 1280 x 800 pix els (WXGA). See page 56 f or signal specifications. A uto-sync: The auto-sync function automatically sets the horizontal and v er tic[...]

Customizing Page 31 ON SCREEN DISPLA Y (OSD) SETTINGS The Cintiq OSD function enables y ou to adjust and optimize a variety of displa y settings at the touch of a button. 2. Selection buttons Use the up or down b uttons to toggle between menu options, and to increase or decrease the v alue of a selected setting. (See the f ollowing pages f or a det[...]

Customizing Page 32 The basic process f or working with the OSD is as follo ws: • Press the M ENU button to open the OSD main menu. • Press the up or down buttons to toggle betw een the main menu icons . Then press the E NTER button to choose the highlighted icon. The Main Control icon displa ys a D VI or VGA identifier , depending on which vi[...]

Customizing Page 33 When you open the On Screen Displa y , the main menu icons are displa yed. Language. Allows y ou to choose the language in which the OSD menu will be displa yed. D ISPLAY menu options are as f ollows: •B RIGHTNESS . Increases or decreases the image brightness. •C ONTRAST . Increases or decreases image contrast. Note that cha[...]

Customizing Page 34 C OLOR menu options are as f ollows: •T EMPERATURE . Enab les you to adjust the pen displa y color temperature . Provides color temperature settings f or 6500˚ and 9300˚ K elvin, as well as D IRECT and C USTOM options. •D IRECT displa ys the colors directly from the video card without any adjustment. •R ED , G REEN , B L[...]

Customizing Page 35 ADJUSTING C LOCK AND PHASE (V GA ONL Y) Some computers and video cards ma y not allow the auto-sync function to fully work when Cintiq is first connected. If some por tion of text appears b lurred, open the OSD menu, go to the VGA I MAGE men u, and select A UTO A DJUST . If the image is still b lurred, adjust the clock and phas[...]

Troubleshooting Page 36 TROUBLESHOOTING Most of the time your pen displa y tablet will work fla wlessly . But if you are ha ving trouble , Wacom recommends you do the f ollowing: 1. If the Wacom tab let dr iver f ailed to load proper ly , first perf or m the recommended action in any error message that ma y appear on your screen. If that does not[...]

Troubleshooting Page 37 2. If there is no display: • Make sure that y our computer is tur ned on. The power LED will light b lue when the proper video signal is receiv ed, and orange if there is no video signal or if the computer is in a pow er saving mode . • V er ify that the Cintiq conv er ter unit is proper ly connected to an active D VI-I,[...]

Troubleshooting Page 38 T ESTING CONTROLS AND INPUT TOOLS If the Grip P en, or the Cintiq ExpressK eys or T ouch Str ips do not work as you e xpect, it is a good idea to first check the assigned functions or reset them to their def ault conditions. A quic k wa y to reset a pen to its def ault settings is to remov e it from the T OOL list b y click[...]

Troubleshooting Page 39 T ESTING A PEN 1. While obser ving the P OINTING D EVICE I NFO column, bring your pen within 5 mm (0.2 inch) of the displa y screen. A value f or P ROXIMITY , the D EVICE N AME , D EVICE T YPE , and a D EVICE S/N (serial number) should be displa yed. If y ou hav e more than one Cintiq unit connected to your system, be sure t[...]

Troubleshooting Page 40 DISPLA Y TROUB LESHOOTING If you encounter prob lems with the Cintiq display , see the follo wing tables; y our problem ma y be described here and you can tr y the solution off ered. F or more information about color issues, see the documentation that came with your oper ating system or applications. GENERAL DISPLA Y PROB LE[...]

Troubleshooting Page 41 An “inv alid mode” message briefly appears on your displa y screen. • The input signal frequency is incorrectly set or not compatible with Cintiq. Set the refresh rate (v er tical frequency) to 60 Hz (or between 50 and 75 Hz if y ou are using a resolution of less than 1280 x 800 pix els). If your video card driv er su[...]

Troubleshooting Page 42 V GA PR OBLEMS The displa y ripples or flickers . • Open the OSD menu, go to the I MAGE men u, and select the A UTO A DJUST option. If necessar y , manually adjust the cloc k and phase settings. • V er ify that the display adapter or video card matches the specifications f or Cintiq. • Adjust the refresh rate in the [...]

Troubleshooting Page 43 P EN TABLET TR OUBLESHOOTING If you encounter prob lems with the Cintiq pen, see the follo wing tables . Y our problem ma y be descr ibed here, and y ou can tr y the solution offered. Be sure you ref er to the Cintiq Read Me file f or the latest inf or mation. F or additional inf or mation, visit W acom’ s web site at htt[...]

Troubleshooting Page 44 Double-clic king is difficult. Be sure you are quic kly tapping the display screen twice in the same place on the pen displa y tablet’ s activ e area. W acom recommends using the side s witch to double-clic k. Open the Wacom T ab let control panel and go to the P EN tab . T r y increasing the T IP D OUBLE C LICK D ISTANCE[...]

Troubleshooting Page 45 The pen side s witch does not work. Be sure you are using the pen that originally came with y our pen displa y tablet, or an Intuos3 pen. Other pens ma y not function properly . Be sure you press the side s witch when the pen tip is within 5 mm (0.2 inch) of the pen displa y tablet’ s activ e area – do this without press[...]

Troubleshooting Page 46 The line you are dr awing does not line up with the location of the screen cursor in paint applications. T o function properly , some applications require that the pen is set to P EN mode. Make sure the pen has not been toggled to M OUSE mode. If the pen is set to P EN mode and the prob lem still exists , then you ma y hav e[...]

Troubleshooting Page 47 WINDOWS-SPECIFIC PR OBLEMS MACINTOSH-SPECIFIC PR OBLEMS After changing right- and left-handed settings in the computer’ s mouse control panel, the pen tip no longer functions properly . Restar t Windows f or your W acom tool settings to be correctly recognized. At star tup, a dialog bo x appears telling you that either the[...]

Troubleshooting Page 48 T ECHNICAL SUPPOR T OPTIONS If you ha ve a prob lem with your Cintiq pen displa y , first check the Installation section in this guide to make sure the unit is installed correctly . Then revie w the T roubleshooting procedures. If you cannot find the ans wer in this guide, y ou ma y find updated inf or mation about your p[...]

Troubleshooting Page 49 OBTAINING DRIVER DOWNLOADS W acom per iodically updates the pen tablet softw are dr iver to maintain compatibility with ne w products. If you are ha ving a compatibility problem between y our Cintiq pen displa y and a new hardw are or software product, it ma y be helpful to download a new W acom tablet software driv er (when[...]

Appendix Page 50 APPENDIX CARING F OR CINTIQ K eep the Gr ip P en and your Cintiq LCD screen surf ace clean. Dust and dir t par ticles can stick to the pen and cause e xcessive w ear to the displa y screen surface . Regular cleaning will help to prolong the lif e of your LCD screen surf ace and pen. K eep Cintiq, the conv er ter unit, and the Gr ip[...]

Appendix Page 51 REPLACING THE PEN TIP The pen tip (nib) will wear with normal use. Excessiv e pressure will cause the nib to wear sooner . When the nib gets too shor t or dev elops a shar p edge , replace it with one of the extr a nibs that came with the pen. If the pen nib wears and becomes angular , it ma y damage the coating on the Cintiq displ[...]

Appendix Page 52 USING A MOUNTING FIXTURE Attaching to a fixture: 1. T ur n off your computer and po wer off Cintiq. Disconnect the pow er cable from the con v er ter unit, and then the Cintiq cable from the con ver ter unit. 2. Close the Cintiq stand and place the unit f ace down on a flat, soft surf ace (such as a cloth spread across a desktop)[...]

Appendix Page 53 P EN AND DIGITAL INK CAPABILITIES IN WINDOWS VISTA Microsoft Windows Vista provides e xtensive support for pen and touch input. When using Cintiq with a computer running Windows Vista, your e xper ience is enhanced by po werful note taking, handwriting recognition, f ast navigation, and other digital inking options designed to giv [...]

Appendix Page 54 ABOUT THE WINDOWS VISTA T ABLET PC INPUT P ANEL The Windows Vista T ab let PC Input P anel enables y ou to use handwriting or an on-screen keyboard to directly enter te xt with your W acom pen. There are a number of wa ys to launch the Input P anel: • Click on the Input P anel icon which appears when you mo v e the screen cursor [...]

Appendix Page 55 UNINSTALLING CINTIQ F ollow the appropriate procedure below to remo ve the W acom tablet softw are and Cintiq pen displa y from your system. Important: When you remo v e the W acom tablet softw are from your system, y our Wacom tab let will no longer operate with full tab let functionality but will contin ue to function as a mouse [...]

Appendix Page 56 PR ODUCT SPECIFICATIONS CINTIQ 12WX (MODEL DTZ-1200W) GENERAL SPECIFICATIONS DISPLA Y Dimensions (W x D x H) 405 x 270 x 17 mm (15.96 x 10.64 x 0.67 in), excluding rotation piv ot W eight 2.0 kg (4.4 lb) Input v oltage 12 VDC P ower consumption 29W or less in nor mal operation mode 2 W or less in suspend or standby modes 1 W or les[...]

Appendix Page 57 P EN TABLET CON VER TER UNIT P OWER ADAPTER GRIP P EN (MODEL ZP-501E) Reading technology Electromagnetic resonance technology Activ e area 261.1 x 163.2 mm (10.3 x 6.4 in) Resolution 0.005 mm/point (5080 lpi) Accuracy ±0.5 mm (±0.02 in), av erage Tilt range (all pens) ±60 degrees Reading height 5 mm (0.2 in) Maximum repor t rate[...]

Appendix Page 58 ACCESSORIES Airbrush. A tr ue digital airbr ush incor porating a pressure-sensitiv e tip and eraser , tilt sensitivity , and a fingerwheel that provides an additional degree of control o ver the application of digital paint. This tool also includes a programmab le side s witch. ZP-400E 6D Ar t P en. This pen provides rotation sens[...]

Appendix Page 59 OR DERING PAR TS AND ACCESSORIES T o purchase par ts and accessor ies, ref er to the Cintiq Read Me file and see who to call f or your region. Y ou can also do the follo wing: • T o purchase parts and accessories in the USA or Canada, call 1.888.884.1870 (toll-free) or visit W acom’ s web site at http://www .wacomdirect.com (U[...]

Appendix Page 60 RADIO AND TELEVISION INTERF ERENCE The equipment described in this manual generates, uses , and can radiate radio-frequency energy . If it is not installed and used properly – that is, in strict accordance with W acom instr uctions – it ma y cause interference with radio and tele vision reception. FEDERAL COMM UNICATIONS COMMIS[...]

Appendix Page 61 INDUSTRY CANADA (CANADA ONLY) Industry Canada, Class B “This Class (B) digital apparatus complies with Canadian ICES-003” “Cet appareil numerique de la classe (B) est conf or me a la nor me NMB-003 du Canada. ” CE DEC LARATION The Cintiq 12WX pen displa y has been tested and found to comply with the f ollowing har monized E[...]

Appendix Page 62 W ARRANTY (W ORLD WIDE, EXCEPT FOR EUR OPE , AFRICA AND MIDDLE EAST) LIMITED W ARRANTY W acom warr ants the product, to the or iginal consumer purchaser , except f or the Software and consumab le items such as the pen nibs, to be free from def ects in mater ials and workmanship under nor mal use and ser vice for a period of two (2)[...]

Appendix Page 63 W ARRANTY SERVICE IN THE U.S.A. AND CANADA T o obtain W arranty service within the U.S . or Canada contact: W acom T echnical Suppor t Phone: 1.360.896.9833 F ax: 1.360.896.9724 Inquir y f or m: http://www .wacom.com/productsuppor t/email.cfm E-mail: suppor t@wacom.com W ARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADA F or product[...]

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W acom T echnology Corporation W acom Europe GmbH 1311 SE Cardinal Cour t Europark Fichtenhain A9 V ancouv er , W A 98683 47807 Kref eld U .S.A. Germany T elephone T elephone General: +1.360.896.9833 General: +49.(0)2151.3614.0 F ax: +1.360.896.9724 F ax: +49.(0)2151.3614.111 W acom Co., Ltd. W acom Co., Ltd. 2-510-1 T o yonodai Asia P acific Of?[...]

Installation Guide & Har dware Manual f or Cintiq 12WX (DTZ-1200W) W acom Co., Ltd. UE-0387 12WX_Manual.fm Page 66 Thursday, September 20, 2007 3:49 PM[...]