Western Digital MyCloud EX4 manual

WD My Cloud EX4 Personal Cloud Storage User Manual ™[...]

WD ® Service and Support Should you encounter any problem, please give us an opportunity to addr ess it before r eturning this product. Most technical support questions can be answered through our knowledge base or e-mail support service at http://support.wd.com . If the answer is not available or if you prefer , please contact WD at the best tele[...]

T ABLE OF CONTENTS – i WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL WD® Service and Support ................................i i Registering Your WD Product .............................i i 1 Important User Information .................... 1 Important Safety Instructions .............................. 1 Recording Your WD Product Information[...]

T ABLE OF CONTENTS – ii WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Internal Backups ...................................... 5 9 Cloud Backups ....................................... 6 1 7 Managing Storage on the WD My Cloud EX4 .... 6 7 Storage Types ........................................ 6 7 RAID Storage ................................[...]

T ABLE OF CONTENTS – iii WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Appendix B: Joomla Setup Guide ........................ 1 4 4 Appendix C: phpBB Setup Guide ......................... 1 4 8 Appendix D: Supported RAID Modes ...................... 1 5 3 Appendix E: RAID Migrations ............................ 1 5 3 Appendix F: Safe Mode F[...]

1 IMPORTANT USER INFORMATION 1 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Important User Information Important Safety Instructions Recording Y our WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety . Improper use can result in electric shock or fire hazard. The safeguards [...]

IMPORTANT USER INFORMATION 2 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Recor ding Y our WD Product Information Remember to write down the following WD product information, which is used for setup and technical support. Y our WD product information is found on the label on the bottom of the device. - Serial Number - Model Number - Purchase [...]

2 PRODUCT OVERVIEW 3 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Pr oduct Overview About the System Features About the Online Learning Center Package Contents Pre-installation Instructions Handling Precautions Product Components About the System The WD My Cloud EX4 personal cloud storage system is a high-performance system providing secure w[...]

PRODUCT OVERVIEW 4 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Stream media to your connected devices – Stream videos and photos to connected TVs, media players, gaming consoles and other DLNA ® /UPnP ® devices. Features a T wonky 7.2 and a DLNA-certified 1.5 media server . And with My Cloud EX4’ s iT unes ® server , you can easily st[...]

PRODUCT OVERVIEW 5 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Package Contents  WD My Cloud EX4 Personal Cloud Storage device  Ethernet cable  AC power adapter  Quick Install Guide For information on additional accessories for this product, visit: Operating System Note: Compatibility may vary depending on your computer’ s hard[...]

PRODUCT OVERVIEW 6 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL W eb Br owsers  Internet Explorer 8.0 and later on supported W indows computers  Safari 5.0 and later on supported Mac computers  Firefox 12 and later on supported W indows and Mac computers  Google Chrome 14 and later on supported W indows and Mac computers Local Net[...]

PRODUCT OVERVIEW 7 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Pr oduct Components Fr ont View Scroll buttons LCD Display Power LED Power button Drive Bay Doors Drive LEDs[...]

PRODUCT OVERVIEW 8 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Back V iew Kensington ® Security Slot USB ports Reset button External DC In Power port Ethernet ports Component Icon Description Ethernet port Connects the device to a local network. USB 3.0 port Connects to a USB hard drive for additional storage. Reset button RESET Restores se[...]

GETTING STARTED 9 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Getting Started Physically Connecting the Device Getting Started Using Online Setup Software Getting Started W ithout Online Setup Software Accessing Content It’ s easy to set up the WD My Cloud EX4 Personal Cloud Storage device -- all you have to do is unpack your device, conne[...]

GETTING STARTED 10 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Follow the steps below to connect the WD My Cloud EX4 Personal Cloud Storage device to a home or small office network. 1. Using the provided Ether net cable, connect one end of the Ethernet cable to the Ethernet port located on the back of the device. 2. Connect the other end of [...]

GETTING STARTED 11 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL The WD My Cloud EX4 device allows you to scroll though the various informational messages on your device by pressing the scroll buttons: Alerts When an alert occurs, the alert message displays on the LCD screen as well as the Alert icon and window within the WD My Cloud EX4 Dashb[...]

GETTING STARTED 12 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Front Panel Har d Drive (HDD) LEDs The following table describes the front panel hard drive LED behavior . Back Panel Ethernet (Network) LEDs The following table describes the network and activity LEDs. Note: Looking at the port, the LED on the top left is the Activity LED, and t[...]

GETTING STARTED 13 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Getting Started Using Online Setup Softwar e The online setup software walks you through the steps necessary to easily connect your device to your home or small office network. Use the following steps to download and run the online setup software, discover the device and get star[...]

GETTING STARTED 14 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Note: The Learning Center automatically detects your operating system (OS). If you’d like to download setup softwar e for a differ ent operating system, select your OS fr om the pull-down menu at the top of the page before selecting the Download Setup Software button. 4. Click [...]

GETTING STARTED 15 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Connecting the Device to your Network 1. Review the information on the screen, then check your device to ensure that the device name displays on the LCD of your WD My Cloud EX4. 2. When the LED on your WD My Cloud EX4 device is solid blue, click Next . The software discovers your[...]

GETTING STARTED 16 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Cr eating a Personal Cloud WD My Cloud EX4 web access provides fee-free remote access to your WD My Cloud EX4 personal cloud device. Once you create your account, you can access your device using your mobile devices with Internet access and from the WD My Cloud desktop applicatio[...]

GETTING STARTED 17 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Note: Y ou may need to check your email spam folder if your spam filter does not allow email from WD. 4. Y ou’ve successfully set up your WD My Cloud EX4 device and can now:  Select (default) or clear the Install the WD My Cloud application check box.  Select (default) or[...]

GETTING STARTED 18 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Getting Started Without Online Setup Softwar e If you do not use the online setup software to get started, you can still:  Use your WD My Cloud EX4 personal cloud storage device as an external hard drive, dragging and dropping files to and from it.  Configure the device usi[...]

GETTING STARTED 19 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Mapping the Public Folder (Windows) T o map the WD My Cloud EX4 public folder for quick access in the future: 1. In W indows Explorer , under Network, click WDMYCLOUDEX4 . 2. Right-click the Public folder and select Map Network Drive from the menu. 3. Select the desired letter fr[...]

4 THE DASHBOARD AT A GLANCE 20 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL The Dashboar d at a Glance Launching the Dashboard Accessing the Dashboard for the First T ime The Dashboard Home Page Obtaining Customer Support Common T asks Use the WD My Cloud EX4 dashboard to configure settings and to manage the device as you prefer . For example[...]

THE DASHBOARD AT A GLANCE 21 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Accessing the Dashboar d for the First Time Use the following steps when you initially access the WD My Cloud EX4 Dashboard. Note: When initially log into WD My Cloud EX4, leave the Password field blank. 1. Click Login . 2. Select a language from the pull-down menu. 3. [...]

THE DASHBOARD AT A GLANCE 22 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 5. Enter your First Name, Last Name, and Email address to create an admin login for your WD My Cloud EX4 device, then click Save .  If you’d like to add additional users, enter the User Name, First Name, Last Name, and Email address of the additional users, then cl[...]

THE DASHBOARD AT A GLANCE 23 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL The Dashboar d Home Page The WD My Cloud EX4 Home page has an information bar at the top right, an icon bar across the page, and an instant overview of the status of the device’ s main functions and links for updating settings. Information Icons Navigation Icons Icon [...]

THE DASHBOARD AT A GLANCE 24 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Users Create, change, and delete users and grant them full or limited access to particular shares. Shares Create, change, and delete shares (folders) and grant specific users full, limited, or no access to particular shares Cloud Access Set up, change, and remove remote[...]

THE DASHBOARD AT A GLANCE 25 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL V iewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks. Capacity The Capacity panel displays the amount of free storage left on your WD[...]

THE DASHBOARD AT A GLANCE 26 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Device The Device section identifies the overall health of the system, indicates the current version of your firmware and, informs you if firmware updates are available. Diagnostics The Diagnostics panel displays a snapshot of the system’ s components and identifying [...]

THE DASHBOARD AT A GLANCE 27 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 1. T o view whether an updated version of the firmware is available, click the arrow on the right side of the panel to display firmware availability:  If an update is available, click Install and Reboot to update your device. 2. T o return to the Home page, click OK [...]

THE DASHBOARD AT A GLANCE 28 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL  CPU : Click the right arrow to view the CPU activity . Click Back to return to the Device Activity pane. Click Close to return to the Home page.  Memory : Click the right arrow to view the Memory activity . Click Back to return to the Device Activity pane. Click [...]

THE DASHBOARD AT A GLANCE 29 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Cloud Devices The Cloud Devices panel displays the number of cloud devices currently accessing the WD My Cloud EX4 device remotely . 1. T o add cloud access for a user , click the plus sign ( + ) in the lower right of the panel to display: 2. T o generate an activation [...]

THE DASHBOARD AT A GLANCE 30 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 2. Enter the requir ed information and click Next . 3. T o assign a password, click the toggle button , enter a password, then confirm your password. Click Next . 4. T o assign a group to the new user , click the check box next to a group, then click Next . 5. Enter the[...]

THE DASHBOARD AT A GLANCE 31 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 1. T o view the installed apps, click the arrow in the lower right of the panel to display: Note: T o install an app, see “Managing Apps on the WD My Cloud EX4” on page 83. 2. T o return to the Home page, click Close . Managing Alerts Alerts display system messages [...]

THE DASHBOARD AT A GLANCE 32 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Viewing Alert Details 1. On the Dashboard, click the Alert icon in the upper right corner . 2. Select the arrow next to the alert you’d like to view from the Alert list or click View All to review details for all of your alerts. 3. Review the selected alert, then clic[...]

THE DASHBOARD AT A GLANCE 33 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Obtaining Customer Support T o open the Support page: 1. Click the Help icon on any page to display the Help menu. 2. Click Support to display the following page: If a problem occurs with the WD My Cloud EX4 device, WD T echnical Support will need information about your[...]

THE DASHBOARD AT A GLANCE 34 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Common T asks The next few chapters step you through the procedur es for configuring and using the WD My Cloud EX4 device. The following table provides shortcuts to instructions for some common tasks. How do I ... See ... Set up the device on my network page 9 Upload an[...]

5 MANAGING USERS, GROUPS AND SHARES 35 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Managing Users, Gr oups and Shar es About Users The Administrator , normally the device owner , is the person in charge of setting up the device. As the WD My Cloud EX4 device owner , you have a special user account (admin) that provides you with administrator[...]

MANAGING USERS, GROUPS AND SHARES 36 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL V iewing Users 1. On the navigation bar , click Users to display the Set Up Users screen. 2. T o view user details, click a user name on the left pane. The user’ s profile and share access information display . A user can have view only , read/write, or no acc[...]

MANAGING USERS, GROUPS AND SHARES 37 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 2. Enter the User Name, First Name, Last Name and Email address (optional) of the user you’d like to add in the applicable fields, the click Next . 3. T o assign a password, click the toggle button , enter a password, then confirm your password. Click Next . 4[...]

MANAGING USERS, GROUPS AND SHARES 38 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 5. Enter the Quota Amount, or leave the values blank for unlimited space, then click Save . (See “Quota Rules” on page 43 for information on quotas.) Y ou’re new user account displays on the left pane of the Set Up Users screen. Adding Multiple Users Use t[...]

MANAGING USERS, GROUPS AND SHARES 39 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Create Multiple Users 1. Enter the following information on the Create Multiple Users screen, then click Next :  Username Prefix : Enter a prefix for your user name. This will be added to the Account Prefix to create the User Name. (Example: HR)  Account P[...]

MANAGING USERS, GROUPS AND SHARES 40 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 4. Y ou’r e new user accounts displays on screen. Click Save to save them to your device. Import Multiple Users 1. Click Download . This downloads a .txt file identifying the format you’ll need to set up your user import file. 2. Create and save your import [...]

MANAGING USERS, GROUPS AND SHARES 41 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Editing User Settings 1. On the Set Up Users screen, select the user whose information you’d like to edit. The User Profile and Share Access panels display . 2. Modify the requir ed and optional settings as desired. T o update the user’ s access to shares, S[...]

MANAGING USERS, GROUPS AND SHARES 42 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Assigning Shar e Access to Users Once a user account is created, you can assign access to the various shares on your WD My Cloud EX4 device using the following steps. 1. On the Set Up User screen, select the user for which you’d like to assign a share. Note: O[...]

MANAGING USERS, GROUPS AND SHARES 43 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Assigning a Gr oup to a User Use the following steps to assign a Group to a user account. 1. On the Set Up Users screen, select the user from the left pane. 2. In the Group Membership field, click Configure . 3. Select the check box next to the Group you’d lik[...]

MANAGING USERS, GROUPS AND SHARES 44 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 3. Enter the amount of space you’d like to assign to the user on the WD My Cloud EX4 device.  T o assign unlimited space, leave the Quota Amount field(s) blank. 4. Click Save . Removing a User Use the following steps to delete users from the WD My Cloud EX4[...]

MANAGING USERS, GROUPS AND SHARES 45 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 3. T o view group details, click a group name on the left pane. The group profile information displays. Adding a Gr oup 1. T o add a group, click in the lower left side of the Set Up Groups screen. 2. Enter a Group Name. 3. Click the check box next to the user?[...]

MANAGING USERS, GROUPS AND SHARES 46 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Editing Gr oup Settings 1. On the Set Up Groups screen, select the Group whose information you’d like to edit. The Group Profile and Share Access panel displays. 2. Modify the requir ed and optional settings as desired. T o update the group’ s access to shar[...]

MANAGING USERS, GROUPS AND SHARES 47 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Assigning Quotas to a Gr oup Use the following steps to assign a quotas to a Group. A quota determines the amount of space assigned to the user on the WD My Cloud EX4 device. (See “Quota Rules” on page 43 for information on quotas.) 1. On the Set Up Groups s[...]

MANAGING USERS, GROUPS AND SHARES 48 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL About Shar es A share is an area on the WD My Cloud EX4 device for storing files (similar to a folder or directory). Note: In this manual, we use the terms share and folder interchangeably . A share can be public so that all users can access the contents, or pri[...]

MANAGING USERS, GROUPS AND SHARES 49 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 2. Click a share to display its profile and user access information. Note: Only private shares can be edited. Public shares always have read/write access and are therefor e greyed out. Cr eating a New Share Y ou can create a share and designate it as public or p[...]

MANAGING USERS, GROUPS AND SHARES 50 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 4. Click Next . 5. Complete the following settings: 6. Click Next . 7. If you’d like to allow NFS Access, click the toggle button , then click Save . The About Shares window returns, listing the new share and displaying its profile and user access information.[...]

MANAGING USERS, GROUPS AND SHARES 51 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Editing Shar e Settings 1. On the Set Up Shares screen, select the share you’d like to edit. The Share Profile panel display . 2. Modify the requir ed and optional settings as desired. Making a Shar e Private If you decide to limit access to a public share, us[...]

6 BACKING UP AND RETRIEVING FILES 52 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There are various ways to backup your data on the WD My Cloud EX4 device. These include:  USB Backup —Allows you [...]

BACKING UP AND RETRIEVING FILES 53 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Cr eating a USB Backup Use the following steps to backup your data on your WD My Cloud EX4 to or from a USB device. 1. On the navigation bar , click Backups to display the Backups screen. 2. Click USB Backups , if not already selected. 3. Complete the following fi[...]

BACKING UP AND RETRIEVING FILES 54 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 5. In the USB Backup Jobs area, click the arrow to begin your backup. The progr ess of the backup displays in the USB Backup Jobs area. V iewing the Details of a USB Backup Job 1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to mod[...]

BACKING UP AND RETRIEVING FILES 55 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Editing a USB Backup Job 1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify , then click the Edit Job button . 2. In the USB Backup area, make the necessary changes to your job, then click Save . Deleting a USB Backup Job 1.[...]

BACKING UP AND RETRIEVING FILES 56 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 2. Click Remote Backup . 3. Click the Create Remote Backup button. 4. Place a check mark in the box next to the share you’d like to backup, then click Next . 5. In the Remote IP field, enter the IP address of the remote backup server . (Example 192.168.1.16) 6. [...]

BACKING UP AND RETRIEVING FILES 57 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 7. Place a check mark in the box next to the share where you’d like to back up your data, then click Next . 8. Complete the following fields to create a Remote backup job, then click Next : 9. Review the details of your Remote Backup job, then click Finish . Job[...]

BACKING UP AND RETRIEVING FILES 58 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL V iewing the Details of a Remote Backup Job 1. On the Remote Backup screen, under Remote Backup Jobs, click the Details button next to the job you’d like to view . 2. Review the Details screen, then click Close to close the screen. Recovering a Remote Backup Use[...]

BACKING UP AND RETRIEVING FILES 59 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Deleting a Remote Backup 1. On the Remote Backup screen, under Remote Backup Jobs, click the Delete button next to the job you’d like to view . 2. In response to the confirmation message, click OK . The selected Remote Backup job is now deleted and removed from [...]

BACKING UP AND RETRIEVING FILES 60 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 5. Click Create . Y our job displays in the Internal Backup Queue area and will begin backing up at the indicated time. Initiating an Immediate Inter nal Backup  On the Inter nal Backups screen, under Inter nal Backup Queue, select the job you’d like to modif[...]

BACKING UP AND RETRIEVING FILES 61 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Deleting an Inter nal Backup Job 1. On the Internal Backups screen, under Internal Backup Queue, select the Delete button. 2. In response to the confirmation message, click OK . The selected Inter nal Backup job is now deleted and removed from the Inter nal Backup[...]

BACKING UP AND RETRIEVING FILES 62 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 3. Click Elephant Drive at the top of the screen. 4. In the ElephantDrive field, click the toggle button to turn on your ElephantDrive cloud backup. 5. Click Register . The Register screen displays. 6. Enter the following information, then click Register :  Ema[...]

BACKING UP AND RETRIEVING FILES 63 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 2. Click Cloud Backups , if not already selected. 3. Click Elephant Drive at the top of the screen. 4. In the Access Backups field, click Login . 5. Enter the E-mail and Password you used when you registered with ElephantDrive in Step 6 on page 62. 6. Click Login [...]

BACKING UP AND RETRIEVING FILES 64 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Enabling an Amazon S3 Cloud Backup Note: Before creating your Cloud backup, sign-up with for the Amazon S3 service at http://aws.amazon.com/s3 . Once your Amazon S3 account is setup, use the following steps to create a cloud backup. 1. On the navigation bar , clic[...]

BACKING UP AND RETRIEVING FILES 65 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL  Private Key : Enter the Private Key supplied to you by Amazon S3.  Remote Path : Enter the remote path for your cloud. This is normally your Bucket name. 7. Click Next . 8. Enter the following information, then click Next : 9. In the Local Path field, enter[...]

BACKING UP AND RETRIEVING FILES 66 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL  Select Autoupdate Date and T ime from the pull-down menus (Weekly or Monthly option). 11. If you don’t select Autoupdate, in the Backup Now field, indicate whether you want to begin the backup now .  Select Ye s to begin your backup now . 12. Click Next. [...]

7 MANAGING STORAGE ON THE WD MY CLOUD EX4 67 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Managing Storage on the WD My Cloud EX4 Storage T ypes RAID Storage iSCSI Storage Storage T ypes There are several ways to manage your storage on the WD My Cloud EX4 device:  RAID Storage  iSCSI  V olume V irtualization The Storage page within t[...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 68 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL V iewing the Current RAID Mode Use the following steps to view the RAID mode currently being used on your device. 1. On the navigation bar , click Storage to display the Storage screen. 2. Click RAID , if not already selected. 3. In the RAID Profile, the f[...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 69 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 1. On the navigation bar , click Storage to display the Storage screen. 2. Click RAID , if not already selected. 3. Click Change RAID Mode at the bottom of the screen. 4. Review the W arning message, then click OK . 5. Select the RAID mode you’d like to [...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 70 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 6. Select the Switch to <RAID Mode> check box, then click Next . 7. Review the status of your hard drives, then click Next . 8. Using the V olume slider , select the amount of space you’d like to dedicate to the selected RAID mode.  T o configur[...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 71 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL  If you choose not to use the entire volume for your RAID selection, you can configure the remaining disk space as Spanning by selecting the Configure the r emaining disk space as Spanning check box. 9. Click Next . 10. Select the type of encryption you[...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 72 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Auto-Rebuilding your RAID The Auto-Rebuilding option allow you to automatically rebuild the RAID for your WD My Cloud EX4 device in case of drive corruption. Use the following steps to enable the auto- rebuild option. 1. On the navigation bar , click Stora[...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 73 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Cr eating an iSCSI T ar get Use the following steps to create an iSCSI target 1. On the navigation bar , click Storage to display the Storage screen. 2. Click iSCSI , if not already selected. 3. Click the toggle button to enable iSCSI. 4. Click Create iSCS[...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 74 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL  Size : The size of your target and the unit of information for that size (e.g. GB, TB) 6. Click Next .  If you’d like to assign security for your target, click CHAP . - Enter an existing User Name and Password, then confirm the Password. 7. Click [...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 75 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Deleting an iSCSI T ar get Use the following steps to delete an iSCSI target. 1. On the Storage page, click iSCSI . 2. Under iSCSI T arget list, click Details next to the target you’d like to delete. 3. Ensure that this is the target you want to delete, [...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 76 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 4. In the iSCSI iSNS Client field, click the toggle button . 5. Click Configure . 6. Enter the iSNS client server address, then click Save. V olume V irtualization V olume V irtualization simplifies scalability by allowing you to map iSCSI targets on other[...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 77 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Cr eating a Virtualized V olume Use the following steps to create a virtualized volume on your device. 1. On the Storage page, click V olume Virtualization , if not already selected. 2. Click Create . 3. In the Device IP field, enter the IP address of the [...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 78 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 5. T o add authentication to the target, click the toggle button , enter a User Name and Password, then click Next .  Disabled authentication is the default. T o keep the default, ensure that the Authentication field is Off, then click Next . 6. Select [...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 79 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 8. Review the V olume V irtualization summary to ensure that your settings are corr ect, then click Save . A virtual volume is created. Connecting a V irtualized V olume to a T ar get Use the following steps to connect a virtualized volume on your device. [...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 80 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 4. Once your virtual volume is formatted, click Close . The state of the volume is changed to Connect. Y our new virtual volume is now available on your WD My Cloud EX4 device. Modifying a V irtualized V olume Use the following steps to modify a virtualize[...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 81 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 3. Make the necessary changes to the volume, then click Save . When the modified settings are saved, the virtual volume is connected again. Disk Status The Disk Status screen identifies the health of the disk drives as well as the status and information on[...]

MANAGING STORAGE ON THE WD MY CLOUD EX4 82 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 3. Review the hard drive information, then click Close . The Hard Drive Information screen displays the following data: V endor The vendor from whom the hard drive was obtained. Model The model number of the hard drive selected. Serial Number The serial nu[...]

8 MANAGING APPS ON THE WD MY CLOUD EX4 83 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Managing Apps on the WD My Cloud EX4 About Apps Managing Apps About Apps Apps is short for Applications. Apps are little self-contained programs used to enhance the existing functions of your device or service. The WD My Cloud EX4 device provides various ap[...]

MANAGING APPS ON THE WD MY CLOUD EX4 84 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Adding an App Use the following steps to add an app to your WD My Cloud EX4 device. 1. On the navigation bar , click Apps to display the Apps screen. 2. Click in the lower left side of the screen. 3. On the Add an App screen, place a check next to the app you[...]

MANAGING APPS ON THE WD MY CLOUD EX4 85 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Manually Adding an App If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your WD My Cloud EX4 device. Note: WD recommends that you fully understand the nature of any app bef[...]

MANAGING APPS ON THE WD MY CLOUD EX4 86 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Deleting an App Use the following steps to delete an app from your WD My Cloud EX4 device. 1. On the navigation bar , click Apps to display the Apps screen. 2. From the Apps list in the left pane, select the app that you’d like to delete from the device. 3.[...]

MANAGING APPS ON THE WD MY CLOUD EX4 87 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 3. Click the Updates Available link. 4. Select the app you’d like to update from the list, then click Update .  If you’d like to view the details of the update, click Details .  Click Back to return to the Update screen.[...]

8 9 ACCESSING Y OUR CLOUD REMOTELY 88 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Accessing Y our Cloud Remotely Enabling Cloud Access for the WD My Cloud EX4 Device Configuring Cloud Access for a User Mobilizing Y our Files with WD My Cloud EX4 Mobile Apps About WD My Cloud Mobile App WD My Cloud Desktop Application A personal cloud is your[...]

ACCESSING Y OUR CLOUD REMOTELY 89 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 2. In the left pane, select the user you’d like to configure for cloud access. T o give the user access to the WDMyCloud.com web site: 1. In the WDMyCloud.com Login for <user name> area, click one of the following icons:  Add/ Change Email Address : Clic[...]

ACCESSING Y OUR CLOUD REMOTELY 90 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Mobilizing Y our Files with WD My Cloud EX4 Mobile Apps WD My Cloud EX4 and WD Photos mobile apps bring your photos and files to your fingertips on your Apple iPhone, iPod touch, iPad, Android tablet, or Android smartphone. Requirements include:  Western Digital[...]

ACCESSING Y OUR CLOUD REMOTELY 91 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL For more features and instructions for using WD Photos, see its online Guide Me page and Quick T ips, and go to http://wdphotos.wd.com . Installing WD Photos on Y our Mobile Device T o install WD Photos on your mobile device: 1. Download WD Photos from the Online L[...]

ACCESSING Y OUR CLOUD REMOTELY 92 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL - Enter the activation code generated on the WD My Cloud EX4’ s dashboard and tap Activate . Note: Y ou must generate one code for each app you want to activate. Codes are valid for 48 hours fr om the time of request and can be used one time only . For details on[...]

ACCESSING Y OUR CLOUD REMOTELY 93 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL  Show off the photos stored on your WD My Cloud EX4 device.  Connect to other cloud sites such as Dropbox, Google Drive, and Skydrive from your tablet or smartphone.  Stream and enjoy music and video files stored on your WD My Cloud device. Note: Video str[...]

ACCESSING Y OUR CLOUD REMOTELY 94 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL - In the Add Manually section, tap to the left of WD Device. - Enter the activation code generated on the WD My Cloud’ s dashboard and tap Activate . - Y ou must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of re[...]

ACCESSING Y OUR CLOUD REMOTELY 95 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 9. T ap a file to display it. Note: If you have problems installing the WD My Cloud app, visit http://websupport.wd.com/rn/wdmycloud.asp . For more features and instructions, see the app’ s online Guide Me page, Help, F AQs, and tips, or go to http://wdmycloud.wd[...]

ACCESSING Y OUR CLOUD REMOTELY 96 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Installing WD My Cloud Desktop Windows 1. Open a web browser . For browser requir ements, see “Web Browsers” on page 6. 2. In the address field, type http://wd.com/setup/wdmycloudex4 to display the Welcome to the Learning Center page: 3. Click WD My Cloud EX4 t[...]

ACCESSING Y OUR CLOUD REMOTELY 97 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 5. In the WD My Cloud for desktop area, click Download . The setup software downloads to your computer . 6. Access your downloaded files, then double-click wdmycloud.exe (W indows) 7. Select a language from the pull-down menu, then click OK . 8. Read the WD License[...]

ACCESSING Y OUR CLOUD REMOTELY 98 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 10. Read the Apple License Agreement, then click I accept the terms of the License Agreement. 11. Click Install . Installation begins. 12. Once the installation is complete, click Done to close the WD My Cloud installer . Mac 1. Complete Step s1-5 above. 2. Click D[...]

ACCESSING Y OUR CLOUD REMOTELY 99 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 4. Select a language from the pull-down menu 5. Read the WD Software License Agreement, than click I accept the terms of the License Agreement . 6. Click Install . The installation begins. 7. Once the installation is complete, click Done to close the WD My Cloud in[...]

ACCESSING Y OUR CLOUD REMOTELY 100 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Accessing WD My Cloud Desktop Use the following steps to access the WD My Cloud Desktop application. 1. Select your WD My Cloud EX4 device.  If requested, enter your WD My Cloud EX4 device Name and Password .  If your device does not display on the screen, c[...]

10 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 101 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Playing/Str eaming Videos, Photos, & Music Media Servers Media Storage Enabling/Disabling DLNA and iT unes Accessing Y our Personal Cloud Using Media Players Accessing Y our Personal Cloud Using iT unes Media Servers The WD My Cloud EX4 Perso[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 102 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Media T ypes Supported Note: Some devices may not support playback of all these files. Please refer to your device’ s user manual to see which formats are supported. Audio files Video files Image Files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 103 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Media T ypes Supported by iT unes Note: iT unes 10.4 or later only supports music files. See Knowledge Base Answer ID 8412 for additional information on iT unes supported versions. The iT unes Media Server supports the following file extensions: FLA[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 104 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 1. In the DLNA area Media Streaming field, click the toggle button to enable/disable DLNA. Note: Media Streaming is ON by default. 2. Click View Media Players . This displays a list of the media players/receivers on your home network. Note: If Media[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 105 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Rescanning/Rebuilding the DLNA Database The WD My Cloud EX4 device automatically rescans and rebuilds the DLNA database, however , if you suspect that your database is corrupted, use the following steps to either rescan or rebuild your DLNA database[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 106 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 4. If you’d like to change the default MP3 T ag Codepage, select the page from the pull- down menu. 5. In the Auto Refresh field, select the frequency of the media refr esh for iT unes from the pull-down menu. 6. Click Save to save your settings. [...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 107 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Accessing Y our Personal Cloud Using Media Players Now that you have copied your files to one of the Shared folders, you can use a variety of media players to stream media. The following types are supported:  WD TV Live/Live Plus HD Media Players[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 108 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD My Cloud device. Go to http://www .dlna.org for a list of DLNA-certified devices and[...]

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 109 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 2. Click WDMyCloudEX4 under the Shared section of the left pane. If you have copied music to the /Public/Shared Music folder or a video to/Public/Shared Videos, and it is in a format supported by iT unes, it should be listed in the right pane. 3. Do[...]

11 CONFIGURING SETTINGS 110 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Configuring Settings General Network ISO Mounting Media Utilities Notifications Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize the WD My Cloud EX4 device’ s system, network, media, utilities, notifications, and [...]

CONFIGURING SETTINGS 111 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Accessing the General Scr een  On the Navigation bar , click Settings . The General page displays. Device Pr ofile 1. In the Device Profile section of the General page, view or modify the following settings: 2. If you made any changes, click Save (appears next to the upd[...]

CONFIGURING SETTINGS 112 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Language and Clock In this section of the General page, you can change the language that displays in the WD My Cloud EX4 device’ s interface and set the date and time. The date and time are synchronized to the NTP (Network T ime Protocol) server by default. Y ou have the [...]

CONFIGURING SETTINGS 113 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Cloud Access Use the following steps to turn cloud access on or off for all users (i.e., control whether computers and mobile devices can access the content on the WD My Cloud EX4 device) . Note: This turns on cloud access for the entire device. T o tur n on access for an i[...]

CONFIGURING SETTINGS 114 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 4. Select a connection type:  Auto : Click Auto .  Manual : Click Manual , then enter the External Port 1 (HTTP) and Exter nal Port 2 (HTTPS) numbers.  Win XP : Click Win XP . 5. Click Save . 6. In the Dashboard Cloud Access field, click the toggle button to turn o[...]

CONFIGURING SETTINGS 115 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Ener gy Saver The Energy Saver fields allow you to reduce the energy requir ed to run your WD My Cloud EX4 device. Use the following information to configure the energy saving options on your WD My Cloud EX4 device. 1. View or change the following settings: Drive Sleep Enab[...]

CONFIGURING SETTINGS 116 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Mac Backups This section of the General screen enables or disables T ime Machine backups of Mac computers. T o configure backup settings: 1. In the Mac Backups area, click the toggle button to enable T ime Machine backups if not previously enabled. 2. Click the Configure li[...]

CONFIGURING SETTINGS 117 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Services This section of the General screen enables or disables various services available on your WD My Cloud EX4 device. Distributed File System: Enabling this function allows you to improve data availability . Distributed File System is disabled by default. 1. T o enable[...]

CONFIGURING SETTINGS 118 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 5. Click Get Remote Share Folder to connect to your remote folder . 6. Click Save . Active Directory Enabling this function allows you WD My Cloud EX4 device to join an existing windows domain. Active Directory is disabled by default. 1. T o enable/disable Active Directory [...]

CONFIGURING SETTINGS 119 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 5. Click Save . Recycle Bin The Recycle Bin contains any files deleted from the WD My Cloud EX4 device. T o clear the recycle bin for your device, click Clear . Note: Recycle Bin is only available for SMB protocols. Network The Network screen displays the device’ s MAC an[...]

CONFIGURING SETTINGS 120 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Network Pr ofile The Network Profile section of the Network screen displays network information for the WD My Cloud EX4 device. The Network Profile section displays the following information: Network Services The Network Services section of the Network screen allows you to [...]

CONFIGURING SETTINGS 121 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 1. Review or update the following: IPv4 Network Mode By default, the network mode is set to DHCP , which means the WD My Cloud EX4 device automatically gets the IP address and other settings from your network. Select the method of assigning the device’ s unique IPv4 addre[...]

CONFIGURING SETTINGS 122 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL SMB2 Server Message Block, version 2. Select this option to support Windows File History in W indows 8. • T o enable/disable SMB2, click the toggle button . Note: If you enable SMB2, read/write performance will be impacted. FTP Access File T ransfer Protocol enables the t[...]

CONFIGURING SETTINGS 123 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Network W orkgr oup (Windows) The Network Workgr oup section of the Network screen allows you to enable or disable the workgroup options available on your WD My Cloud EX4 device. WebDA V Service Web Distributed Authoring and V ersioning (WebDA V). Select this option to enab[...]

CONFIGURING SETTINGS 124 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL W orkgr oup The Workgroups feature allows devices in the same workgroup to access one another . This option is only available for W indows operating systems. Each time you add a device to your network, assign it the same workgroup name to enable access. 1. In the Workgr oup[...]

CONFIGURING SETTINGS 125 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Adding Port Forwarding Services 1. T o Add to add port forwarding service(s) to your WD My Cloud EX4 device. 2. On the Port Forwarding Settings screen, click either Select the default service scan or the Customize a port forwarding service , then click Next .  If you sel[...]

CONFIGURING SETTINGS 126 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Cr eating an ISO Image An ISO image is a file that is an exact copy of an existing file system. Use the following steps to create an ISO image. 1. On the Navigation bar , click Settings , then click ISO Mount . 2. Click Create ISO Image . 3. In the Image Size field, select [...]

CONFIGURING SETTINGS 127 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 10. Click Next . Y our ISO image is created. 11. Click Finish . Cr eating an ISO Share Use the following steps to create an ISO share. 1. On the Navigation bar , click Settings , then click ISO Mount . 2. Click Create ISO Shar e . 3. Browse to the ISO file you’d like to i[...]

CONFIGURING SETTINGS 128 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 5. Enter a description for your ISO share, then click Next . 6. Complete the following fields:  Enable Media Serving : T o enable Media server for the ISO Share, click the toggle button .  FTP Access : T o enable FTP Access for the ISO Share, click the toggle button .[...]

CONFIGURING SETTINGS 129 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 2. Review the ISO Share details, then click Close . Modifying an ISO Shar e Use the following steps to modify an ISO share. 1. On the ISO Mount screen, select next to the ISO Share that you’d like to modify . 2. Make any necessary changes, then click Save . Delete an ISO [...]

CONFIGURING SETTINGS 130 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Media On the Media screen, you can enter DLNA (Digital Living Network Alliance) media server and iT unes media player settings so that you can enjoy media in every room in your house. 1. On the Navigation bar , click Settings , then click Media in the left panel. Note: DLNA[...]

CONFIGURING SETTINGS 131 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Utilities On the Utilities page, you can test the WD My Cloud EX4 device and get diagnostic information, restor e the device to factory defaults, reboot or shut down the device, and import or export a configuration file. T o access the Utilities screen, click Settings , the[...]

CONFIGURING SETTINGS 132 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL System Restor e The system restor e allows the Administrator to perform a full factory restore on the WD My Cloud EX4 device. This option restor es your device to factory default settings with no data loss. Note: T o erase all of the data on your device, see “Format Disk?[...]

CONFIGURING SETTINGS 133 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Device Maintenance The Device Maintenance area allows you to shutdown and reboot your WD My Cloud EX4 device. This area also displays the amount of time the device has been up and running. Shutting down the Device Use the following steps to safely shut down your WD My Cloud[...]

CONFIGURING SETTINGS 134 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Formatting Y our Disk Use the following steps to format the disks on your WD My Cloud EX4 device. 1. In the Format Disk area, select the volume you’d like to format from the pull-down menu. 2. Click Format Disk . 3. Review the confirmation message, place a check in the ch[...]

CONFIGURING SETTINGS 135 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Notification Email The Notification Email area allows you to set up email alerts and SMS notifications for specified users. Enabling Email Alerts 1. On the Navigation bar , select Settings , then click Notifications from the left pane. 2. T o enable Alert emails, click the [...]

CONFIGURING SETTINGS 136 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Notification Display The Notification Display allows you to select the type of notifications that are sent to you. 1. On the Notification Display screen, select the level of notifications you’d like to view on the Alert icon, using the slider bar .  Critical Only : Sen[...]

CONFIGURING SETTINGS 137 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Auto Update Auto Update allows you to schedule your the WD My Cloud EX4 device to conveniently check for available software updates and install them automatically . This is the easiest way of ensuring the WD My Cloud EX4 firmware is current. Note: After a firmware update in[...]

CONFIGURING SETTINGS 138 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL  If an update is available, click Install and Reboot . Manual Update If you need to perform a manual update, this is where you’ll go to perform that task. Note: Ensure that you’ve downloaded the firmware file you need to install on your device from the WD T ech Suppo[...]

APPENDIX 139 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Appendix 12 Appendix A: WD My Cloud EX4 Quick User Guide Appendix B: Joomla Setup Guide Appendix C: phpBB Setup Guide Appendix D: Supported RAID Modes Appendix E: RAID Migrations Appendix F: Safe Mode Firmware Update Procedur es Appendix A: WD My Cloud EX4 Quick User Guide Logging into[...]

APPENDIX 140 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL The Dashboar d Home Page The WD My Cloud EX4 Home page has an information bar at the top right, an icon bar across the page, and an instant overview of the status of the device’ s main functions and links for updating settings. Navigation Icons Icon Name Actions My Dashboard Home The[...]

APPENDIX 141 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Viewing the Home Page The Home is your gateway to the WD My Cloud EX4 device. From this page you can:  View the capacity of the device,  Quick status and links to download information.  Links desktop and mobile apps.  Built-in applications to make your device more productiv[...]

APPENDIX 142 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Quick Status The Quick Status area displays the total number of FTP , HTTP , and P2P downloads performed. Cloud Access Links The Cloud Access Links allow you to access the software necessary to gain access to the WD My Cloude EX4 device from your desktop and mobile apps. Downloads and [...]

APPENDIX 143 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Apps The Apps page provides access to the various apps available for your use on the WD My Cloud EX4 device. Available apps vary depending on what your administrator has implemented.[...]

APPENDIX 144 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Appendix B: Joomla Setup Guide Joomla is an award-winning content management system (CMS), which allows you to build Web sites and powerful online applications. For additional information on Joomla, Joomla is one of the many apps available for use from your WD My Cloud EX4 device. Prov[...]

APPENDIX 145 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 6. Review the Joomla Pre-installation check to ensure that all items passed, then click Next . 7. Read the Joomla license declaration, then click Next . 8. Complete the Database Configuration screen with the following information. then click Next .  Database T ype : Select MySQL if [...]

APPENDIX 146 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL - Remove : Removes the old database. 9. Keep the FTP Configuration screen default settings as they are and click Next . 10. Complete the Database Configuration screen with the following information:. - Site Name: Enter a name for your Joomla site. - Y our Email : Enter the email addres[...]

APPENDIX 147 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 13. Review the information on the screen, then click Remove installation folder . 14. At the top of this page, click Site . Y our Joomla site has been created and installed on your WD My Cloud EX4 device .[...]

APPENDIX 148 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Appendix C: phpBB Setup Guide phpBB™ is a popular Internet forum package written in the PHP scripting language. Y ou can use phpBB to create your own customized forum that can be accessed and commented on from any inter net connection. phpBB is one of the many apps available for use [...]

APPENDIX 149 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 6. Review the Installation compatibility information, then click Start Install . 7. On the Database configuration screen, enter the following information, then click Proceed to Next Step .  Database T ype : Select MySQL if not already selected.  Database server hostname or DSN : [...]

APPENDIX 150 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 8. Review the Database connection screen to ensure that it was performed successfully , then click Proceed to next step . 9. Complete the Administrator Configuration screen with the following information, then click Proceed to next step . - Default board language: Select the language f[...]

APPENDIX 151 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 10. Review the Administrator details screen to ensure that the administrator configuration was performed successfully , then click Proceed to next step . 11. Review the screen, then click Proceed to next step . 12. Review the information on the screen, then click Proceed to next step .[...]

APPENDIX 152 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL 13. Review the information on the screen, then click Proceed to next step . 14. Review the information on the screen. phpBB is now installed.[...]

APPENDIX 153 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Appendix D: Supported RAID Modes Provided below is a chart identifying those modes that are supported for RAID storage. Appendix E: RAID Migrations The chart provided below identifies the RAID migration paths allowed on your WD My Cloud EX4 device. Note: RAID 1 + Spanning migration to [...]

APPENDIX 154 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Appendix F: Safe Mode Firmware Update Pr ocedur es If you see the following screen, use the steps outlined below to recover your server from safe mode. Note: Before performing these steps, downloaded WD My Cloud EX4 firmware from the WD support website ( http://support.wd.com ) and sav[...]

10 13 REGULATORY AND WARRANTY INFORMATION 155 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Regulatory and W arranty Information Regulatory Compliance W arranty Information (All Regions Except Australia/New Zealand) W arranty Information (Australia/New Zealand only) Regulatory Compliance Federal Communications Commission (FCC) Class B Informat[...]

REGULATORY AND WARRANTY INFORMATION 156 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL KC Notice (Republic of Kor ea only) ὤ㦹ⷸ ㇠㟝㣄G㙼⇨ⱬ ἽGὤὤ  ᴴ㥉㟝G㥉⸨䋩㐔ὤὤ  㢨Gὤὤ ⏈Gᴴ㥉㟝㡰⦐G 㤸㣄䑀㤵䚝㻝㦥㡸G 䚐G ὤὤ ⦐㉐G㨰 ᶤ㫴㜡㜄㉐⏈G Ɒ⦔ G ⯜☔G 㫴㜡㜄㉐G㇠ 㟝䚔 ㍌[...]

REGULATORY AND WARRANTY INFORMATION 157 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring b[...]

REGULATORY AND WARRANTY INFORMATION 158 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repair ed or replaced Product, whichever is longer . This warranty is WD’ s sole[...]

159 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX Index A about apps 83 backups 52 disk status 81 DLNA 108 internal backups 59 iSCSI 72 media servers 101 shares 48 Volume Virtualization 76 WD Media Players 107 WD My Cloud 92 WD Photos 90 accessing Dashboard 21 general settings 111 online support ii personal cloud using media players 107 [...]

160 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX deep sleep 115 deleting an app 86 an iSCSI target 75 an ISO Share 129 internal backups 61 Port Forwarding Services 125 remote backups 59 USB backups 55 desktop icons 17 device capacity 25 health 26 profile 111 rebotting 133 status 25 Diagnostic Tests running 131 diagnostics system 26 Diag[...]

161 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX viewing 44 GS Mark 155 H hard disk viewing information 81 H o wd oI ? 34 I ICES/NMB-003 compliance 155 icons navigation (end user) 140 Important use enclosed Ethernet cable provided 10 importing multiple users 40 initiating an internal backup 60 installing mobile apps 93 WD My Cloud 93 WD[...]

162 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX media players accessing WD My Cloud EX4 107 accessing your personal cloud using 107 media types 102 other 107 WD 107 media servers about 101 overview 101 settings 103 Media settings about 130 media storage about 103 Media streaming in iTunes 108 media types supported 102 iTunes 103 mobile[...]

163 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX remote backups 55 , 58 creating 55 deleting 59 viewing 58 remote cloud access about 88 Remote Server general settings 124 remote server 124 removing a group 47 removing users 44 rescanning/rebuilding the DLNA Database 105 RoHS 156 Running a Diagnostic Test 131 S safe mode recovering from [...]

164 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL INDEX Utilities about 131 V viewing a list of shares 48 alert details 32 apps 83 details of an ISO Share 128 DLNA Information 104 groups 44 hard disk information 81 internal backups 60 remote backups 58 the RAID mode 68 USB backup details 54 Virtualized Volume connecting to a target 79 creating[...]

165 WD MY CLOUD EX4 PERSONAL CLOUD STORAGE USER MANUAL Information fur nished by WD is believed to be accurate and reliable; however , no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent o[...]