Wyse Technology wyse devise manager release 4.9 manual

Inst allation Guide Wyse Device Manager™ Release 4.9 Issue: 021512 PN: 883886-01 Rev . M[...]

Copyright Notices © 2012, Wyse T echnology Inc. All rights reserved. This manual and the software and firmware described in it are copyrighted. Y ou may not reproduce, transmit, transcribe, store in a retrieval system, or translate into any language or compute r language, in any form or by any means, electronic, mechanical, magnet ic, optica l, ch[...]

Content s 1 Introduction 1 About this Guide 2 Finding the Information Y ou Need in th is Guide 2 Wyse T echnical Support 2 Related Document ation and Services 2 Wyse Online Community 2 2 Prep aring for Installation 3 Pre-Installation Checklist 3 Hardware Requirements 6 Software Requirement s 6 Communication Por t Requirement s 7 Upgrading Req ui re[...]

iv Contents Installing IIS 7.5 on Windows Server 2008 R2 49 Installing IIS 7.5 on Windows 7 52 Using Windows Firewall with WDM 55 Tables 57[...]

1 Introduction Wyse Device Manager TM (WDM) software is the premi er enterprise solution for managing network intelligent devices simply , remotely , and secu rely . It enables IT professionals to easily organize, upgrade, co ntrol, and sup port thousands of devices running Micr osoft Windows XP Embedded, Microsof t Windows CE, Wyse Enhanced Micros[...]

2 Chapter 1 About this Guide This guide pr ovides the step -by-step instru cti ons you need to inst all and configur e a WDM environment. It also includes the requ irements you must address before you beg in the installation procedures. This guide is intended for experie nced network administrators and Inform ation T echnology professionals who hav[...]

2 Prep aring for Inst allation This chapter contain s the pre-installa tion requ irements you must co mplete to pr epare the environment for WDM inst a llation and configuration. After you have co mple ted all pre-install ation requirements, you can continue with the inst allation/upgrade you want ("Installing or Upgrading WD M Workgroup Editi[...]

4 Chapter 2 • WDM requir es Microsoft Data Access Comp onents (MDAC) version 2.8. WDM installs MDAC 2.8 if it is not alre ady presen t on the serv er . • Ensure you have access to your operatin g system CD-ROM and your Microsof t Windows system files for use during your inst allation. NOTE: During WDM installation WDM checks the system to deter[...]

Preparing for Installation 5 • Upgrading Curre n t W DM Installations Only: · Planning for Upgrading - WDM 4.9 supports direct upg rades from WDM version 4.8.0 or 4.8.5. If you are ru nning WDM vers ion 4.7.0 or 4.7.1, yo u must first upgrade to 4.7.2, and then upgrad e to 4.8.5 before upgr ading to 4.9. CAUTION: Upgrading from WDM 4.7.2 to 4.8.[...]

6 Chapter 2 Hardware Requirement s Depending on your operating system, be sure the machine( s) to which you will install WDM meets or exce eds the minimum system requirements shown in T able 1 for 32-bit operating systems or in T able 2 for 64-bit operating systems (a s these are general guidelines, be sure to refer to your oper ating system docume[...]

Preparing for Installation 7 Communication Port Requirement s T o perform their full range of management functions, WDM sof tware components require certain por ts to remain open on your servers, routers, an d switches. For example, WDM relies on the HTTP/HTTPS commu nications port designated by your Web service (such as Microsoft Internet Info rma[...]

8 Chapter 2 Upgrading Requirement s WDM 4.9 support s direct upgrades from WDM version 4.8.0 or 4.8.5. If yo u are run ning WDM version 4.7.0 or 4.7.1, you must first up grade to 4 .7.2, and then upgr ade to 4.8 .5 before upgrading to 4.9. Caution Upgrading fro m WDM 4. 7. 2 t o 4. 8. 5 is sup po rt ed if the fo llowin g hotfixes are installed in t[...]

Preparing for Installation 9 Requirement s for Managing ThreadX Devices ThreadX devices require a DNS Service Locatio n (SR V) resource record to perform the following actions: • Partial Check-In (heartbeat ) - Where the device performs a heartbeat check-in every 5 minutes (this amount of time is not configurable). • Firmware Download Completio[...]

10 Chapter 2 Figure 2 Service Location (SR V) 3. Select the Service Location (SR V ) resource reco rd type and th en click Create Record to open the New Resource Record dialog bo x. Figure 3 New Resource Record 4. Use the following guidelines ( Domain is automatically sh own) : • Enter _Pcoip-t ool in the Serv ice box. • Enter _tcp in the Proto[...]

3 Inst alling or Upgrading WDM W orkgroup Edition This section provides the deta iled procedures yo u must complete to install or upgr ade WDM Workgroup Edition . Caution Be sure you ha ve completed all p re-inst allation requiremen ts as describe d in "Preparing for Inst allation" before you begin installing or upgrading WDM Workgroup Ed[...]

12 Chapter 3 Inst alling or Upgrading Procedures (WDM Workgroup Edition) The WDM Workgroup Edition installation wizard automati cally detect s whether a new installation or an upgrade inst allation from WDM 4.8.0 or 4.8.5 is needed, and guides you through the process. Use the following guidelines: 1. Download and extract the WDM Workgr oup Edition [...]

Installing or Up grading WDM Workgroup Edition 13 • If Y ou are Upgrading - Be sure to use th e correc t system administrator password ( SA Password ) for the current installation of yo ur WDM Workgroup Edition . • Use FTP for Repository Communication - When selectin g the prot ocol to use f or repository communi cation be sure to use FTP (HTTP[...]

14 Chapter 3 This page intentionally blank.[...]

4 Inst alling or Upgrading WDM Enterprise Edition This section provides the deta iled procedures yo u must complete to install or upgr ade WDM Enterprise Edition . Caution Be sure you ha ve completed all p re-inst allation requiremen ts as describe d in "Preparing for Inst allation" before you begin installing or upgrading WDM Enterprise [...]

16 Chapter 4 About Evaluation Licensing If you are installing WDM Enterprise Edition for evalua tio n, yo u mu st use an Enterprise Evaluation License Key to install and use WDM for 30 days. T o co ntinue using WDM beyond 30 days without inter ruption, be sure to purchase and activate a WDM Ente rprise Sales Key (as described in Ad ministrators Gui[...]

Installing or Up grading WDM Ente rprise Edition 17 Use the following guidelines: Tip Use the Correct Key - For all WDM Enterprise Edition installations or upgrades ( Ty p i c a l or Custom ) be sure to use th e cor re ct WDM Enterprise Sales Key or Enterprise Evaluati on Licen se Key provided to you by Wyse (after purchase, you should have receive[...]

18 Chapter 4 3. ( Insta llations on Windows Server 2008 Only ) - During the installatio n , if you are prompted to download and i nst all the WebDA V Extension for IIS 7.0, simply follow the instructions (see also "Inst alling WebDA V Extension for IIS 7.0"). 4. (Optional) Using WDM Enterprise Sales Key Only - After installing WDM Enterpr[...]

Installing or Up grading WDM Ente rprise Edition 19 Det ailed Custom Installation and Upgrade Instructions Whether you ar e pe rf or min g a Custom installation or upgrade on a single server o r multiple servers, yo u must inst all or upgrade the WDM componen t s in the following order: 1. WDM Database ( Da t abase ) - There can be only one inst an[...]

20 Chapter 4 WDM Dat a base Installation T ips Y ou Need to Know Depending on how you are installing, use the follo wing guidelines when pr ompted for Database configuration s during an insta llation or upgrade: • If you are inst alling a new WDM Database on a ser ver - be sure t o select the The Wyse Device Manager d a tabase has not been instal[...]

Installing or Up grading WDM Ente rprise Edition 21 Figure 8 SQL Server Properties • If you have already in st alled the WDM Database on a separat e server and you are currently inst alling other WDM component s on a server - the InstallShield Wizar d will prompt you for a WDM Database confirmation. Be sure to select the co rrect server name, ent[...]

22 Chapter 4 Sof tware Repository Installation T ips Y ou Need to Know Depending on how you are installing, use the follo wing guidelines when pr ompted for Repository configurations during an installation or upgr ade: Tip If your network has multiple sub nets, consider deploying a copy of the WDM Sof tware Repository ( Repository ) on each subnet [...]

Installing or Up grading WDM Ente rprise Edition 23 · Basic Authentication - This au thentication mode requ ires you to log in with a valid Windows NT username and p assword to access the system. The password is transmitted over the network in clear text. Figure 1 1 Repository Authe ntication • If you have an existing reposit ory server account [...]

24 Chapter 4 Administrator Console Installa tion T ips Y ou Need to Know If you are installing mult iple instances of the Administrator Console ( MM C Snap-in ) in your WDM en vironment and want to use other administrators for ad di tional Administrator Console installa tions, you must do the following (in the order pr esented): Caution These instr[...]

A Activating Y our Sales Key This appendix includes the det ailed steps you must complete to activate your Sales Key (WDM Workgroup Sales Key or WDM Enterp ris e Sales Key ). Tip A WDM Enterprise Evaluation License Key cannot be activated. Caution Be sure to perform the act ivation (ente r an Activation Code ) on the server to which you installed t[...]

26 Appendix A Figure 14 Licensing Wizard 4. Note your Sales Key and Non-activa te d Key numbers as you will use them in the online WDM licensing form. Tip If the server on which you inst alled the Administrator Console ( MMC Snap-in ) has internet access, you can copy-and-p aste the Sales Key and Non-activated Key numbers from the Key Information a[...]

B Uninst alling WDM When using a Microsoft Window s re move program feature (such as Add and Remove Programs or Programs a nd Features ) to remove WDM, the da tabase server will require login credentials to complete the uninst allation of WDM. Figure 16 Dat abase Server Login Credentials Depending on your WDM inst allation, do one of the following:[...]

28 Appendix B Figure 17 Microsof t data execut io n prevention message - exa mple Figure 18 IIS error message - example Open the IIS W eb Sites Properties dialog box (according to the IIS docu ment ation for your server version). Figure 19 Remove the Rapport Filter entry fro m IIS - example On the ISAPI Filters tab, select RapportFilter from the li[...]

C Reference and T roubleshooting: FTP , IIS, and Firewall Information Although WDM automatically in stalls and configures everythin g you need for WDM use with respect to FTP , IIS, and the Windows Fi rewall, the following refe rence information ca n be useful for unde rstanding your environment and for various troubleshooting purposes. Information[...]

30 Appendix C How the WDM Inst aller Inst alls and Configures FTP Depending on your server version, use one of the following sections to underst and how FTP is installed and configured for use wit h WDM (information is pres en te d as if you would complete the pr ocedures manually): • "Installing and Configuring FTP on Windows Server 2003&qu[...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 31 4. Select the Internet Information Services (IIS) check box in the list (highlight it), and then click Details . Figure 22 Internet Information Services (IIS) 5. Be sure the following ch eck boxes ar e selected: • Common Files • File T ransfer Protocol (FTP) Service • [...]

32 Appendix C 2. In the tree pane, expand Se rver_name ( where Server_name is the name of the server), and then exp a nd FTP Sites . 3. In the tree pane, right-click on Default FTP Site , and then select Prope rties to open the Properties dialog box. Figure 24 Properties - Security Account s tab 4. Click the Security Account s tab and be sure that [...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 33 Inst alling and Configuri ng FTP on Windows Server 2008 Before setting up your own FTP server in Wi ndows, you must be sure that Internet Information Services (IIS) has already been inst alled on the server . 1. On the taskbar , click St art > Administrative T ools > S[...]

34 Appendix C Use the following guidelines to configure FTP on Windows Server 2008: 1. On the taskbar , click St art > Administrative T ools > In ternet Informati on Serv ic es (IIS) Manager to open the Internet Information Se rvices (IIS) Manager window . 2. In the tree pane, expand Se rver_name ( where Server_ name is the name of the server[...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 35 Figure 30 Properties 6. Click the Security Account s tab and be sure that the Allow Anonymous Connections check box is selected . Figure 31 Home Directory t ab 7. Click the Home Directory tab and be sure that th e Read , Writ e and Log visits check boxes are selected. 8. Cli[...]

36 Appendix C Inst alling and Configuri ng FTP on Windows Server 2008 R2 Before setting up your own FTP server in Wi ndows, you must be sure that Internet Information Services (IIS) has already been inst alled on the server . 1. On the taskbar , click St art > Administrative T ools > Server Manager to open the Server Manag er window . 2. In t[...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 37 Use the following guidelines to configure FTP on Windows Server 2008 R2: 1. On the taskbar , click St art > Administrative T ools > In ternet Informati on Serv ic es (IIS) Manager to open the Internet Information Se rvices (IIS) Manager window . Figure 34 Internet Info[...]

38 Appendix C Figure 36 Binding and SSL Settings 4. Keep the default value for IP Address as All una ssigned and port as 21 . 5. Select the St art FTP site automa tically check box, change the SSL op tion to No SSL , and then click Next . Figure 37 Authenticatio n and Authorization Information 6. Select the Anonymous and Basic Authentication check [...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 39 Inst alling and Confi guring FTP on Windows 7 Before setting up your own FTP server in Wi ndows, you must be sure that Internet Information Services (IIS) has already been inst alled on the server . 1. On the taskbar , click Start > C on tr o l P a n el to open Control Pa[...]

40 Appendix C 2. In the tree pane, right-click on Sites , and then select Add FTP Site to begin cre ating an FTP site. Figure 40 Add FTP Site 3. Enter the FTP site name , select th e Physic al path for the FTP root directory , and then click Next . Figure 41 Binding and SSL Settings 4. Keep the default value for IP Address as All una ssigned and po[...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 41 Figure 42 Authenticatio n and Authorization Information 6. Select the Anonymous and Basic Authentication check boxes. 7. Select All users in the Allow access to list. 8. Select the Read and Wr it e c heck boxes. 9. Click Finish . Use the following guidelines to verify FTP on[...]

42 Appendix C How the WDM Inst aller Inst alls and Configures IIS Depending on your operating system , use one of the following sections to unde rstand how IIS is inst alled and configured fo r use with WD M (information is presented as if you would complete the procedures manually): • "Installing and Configuring IIS 6.0 on Windows Server 20[...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 43 Figure 44 Windows Component s Wizard 3. In the Component s list select the Application Server check box, and then click Det ails . Figure 45 Application Se rver 4. Select the Internet Information Services (IIS) check box, and then click Det ails . Figure 46 Internet Informat[...]

44 Appendix C Figure 47 World Wide W eb Service 6. Select the WebDA V Publishing and Wo rld Wide Web Service check boxes, and then click OK . Figure 48 WebDA V Publishing 7. Click Next . 8. When you are prompte d, inser t the Windows Server CD-ROM into the CD-ROM or DVD-ROM drive of the machine, or provid e a pa th to the location of the files, and[...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 45 Figure 49 Internet Infor mation Services (IIS) Manager 2. In the tree pane, expand Se rver_name ( where Server_name is the name of the server). 3. In the tree pane, click on Web Service Extension . 4. In the details pa ne, right-click We bD A V , and then select Allow from t[...]

46 Appendix C Inst alling IIS 7.0 on Windows Server 2008 By default, IIS 7.0 is not installed on Windows Server 2008. Y ou can install IIS by using the Add Roles wizard in Server Ma nager . 1. On the taskbar , click Start > Administrative T ools > Server Manager to open the Server Manag er window . 2. In the Server Manager tree p ane, select [...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 47 Figure 54 Select Role Services continued 8. Under We b S er v er , expand Performance and then be sure that each option is cleared ( S tatic Content Compression a nd Dynamic Content Compression should be cleared). 9. Under We b S e rv e r , expand Management T ools, and then[...]

48 Appendix C Configuring the Web.config File Y ou can modify the Web . c o n f i g file to pr ev en t th e follo win g er ro rs : • Upload fails for files larger than 30 MB. • Merlin imaging fails when the URL and query string sizes are not adeq ua te. Add the following cont en ts to the Web.config file (the We b.config file can be found in th[...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 49 Inst alling IIS 7.5 on Windows Server 2008 R2 By default, I IS 7.5 is no t installed on Window s Server 2008 R2. Y ou can install IIS by us ing the Add Roles wizard in Server Manager . 1. On the taskbar , click St art > Administrative T ools > Server Manager to open th[...]

50 Appendix C Figure 57 Select Role Services continued 8. Under Role Services , expan d Performance , and then be sure that each option is cleared ( S tatic Content Compression and Dynamic Content Compression should be cleared). 9. Under Role Services , expan d Management T ools , and then select the IIS Management Console a nd IIS Management Scrip[...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 51 Figure 58 DefaultAppPool - Advanced Set tings c. Right-click the DefaultAppPool and select Advanced Sett ings to open th e Advanced Settings window . Figure 59 Advanced Sett ings d. In the General section, ensure that Enable 32-Bit Applications is set to Tr u e . e. In the P[...]

52 Appendix C Inst alling IIS 7.5 on Windows 7 By default, IIS 7.5 is not installed on Wi ndows 7. Y ou can install IIS by using the Tu r n Windows Feat ures on or off wizard in Prog rams and F eatures . 1. On the taskbar , click Start > C on tr o l P a n el to open Control Panel . 2. Click Programs > Programs and Features , a nd then on the [...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 53 Figure 61 Internet Infor mation Services exp anded 5. Expand W eb Management T ools , and then select the IIS 6 Management Comp atibility , IIS Managemen t Console , and IIS Management Script s and T ools check boxes. 6. Expand W orld Wide W eb Services , expand Application [...]

54 Appendix C Figure 62 Request Filtering 9. Under World Wide Web Services, expand Security , select the Basic Authent ication and Windo ws Authentication check boxes, and then be sure that the Request Filtering option is cleared. 10. Click OK to install IIS. 11 . Continue with "Installing or Upgrad ing WDM Enterprise Edition."[...]

Reference an d T roub les hooting: FTP, IIS, an d Firew all Information 55 Using Windows Firewall wi th WDM If you are using Windows Firewall and are running Windo ws Server 2003 (32-bit), or Windows Server 2 003 R2 SP2 (32-bit) with your WDM Workgroup Edition or your WDM Enterprise Edition , the WDM installer logs on a s an administrator and adds [...]

56 Appendix C This page intentionally blank.[...]

57 Ta b l e s 1 Server Hard ware Requirem ents for 32-bit O S 6 2 Server Hard ware Requirem ents for 64-bit O S 6 3 Server Sof tware Requirements 6 4 Communication Port s 7[...]

Inst allation Guide Wyse De vice Manager TM Release 4.9 Issue: 0215 1 2 Written and publishe d by: Wyse T echnology Inc. , February 2012 Created using Fra m eM a ke r ® and Acrobat ®[...]