Xerox 5400 manual

P HASE R™ 5400 L ASE R P R I NTE R Advanced Fea tures and T roubleshooting Manual[...]

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Xerox Phaser ™ 5400 Laser Printer Advanced Features and Troubleshooting Manual September 2001[...]

Copyrigh t © 2001, Xerox Corporation. All Rig hts Reserved . Unpublis hed right s reserved under the co pyright la ws of the Un ited Sta tes. Conten ts of this p ublication may n ot be repr oduced in an y form wi thout pe rmission of Xerox Corporation. Copyrigh t protection claimed include s all forms of matters of c opyrightable ma terials and in[...]

Advanced Features and Tr oubleshooting Manual iii Contents Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix User saf ety summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi[...]

iv Xerox Ph aser 5400 Laser Printer Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Print quality modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Draft mode . . . . . . . . . . . . . . . . . . . . . . .[...]

Advanced Features and Tr oubleshooting Manual v Hard Disk Drive and Memory (DRAM and Flash ROM) . . . . . . . . . . . . . . . . . . 52 Memory board (DIMM) locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Hard disk initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

vi Xerox Ph aser 5400 Laser P rinter UNIX network se tup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Troubleshooting . . . . . . . . [...]

Advanced Features and Tr oubleshooting Manual vii Appendix C - Unique Printe r Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Paper size selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Paper type selection . . . . . . . . . . . . . . . . . . . . [...]

viii Xerox Ph aser 5400 Laser Printer[...]

Warranty Printe r Warrant y Xerox warrants that the Phas er 5400 Laser Printer will be free from defects in materials and workmansh ip for a period of one (1) year from the date of ship ment. If the product prov es defective during the warranty period, Xerox, at its option, will: (1) r epair the p roduct by means of t elephone s upport or on -site [...]

Consumable s Warranty Xerox warrants that lase r print c artridges wil l be free f rom defects i n material s and wo rkmanship for a p eriod of one (1) yea r from date of insta llation . All othe r Customer Replace able Cons umables (CRCs) will be covered fo r a period of ninety (90 ) days (six (6 ) months wh ere longer pe riods are required by law[...]

User safety summary Your printer and the recommen ded consu mable supplie s have been de signed and tested to meet strict safe ty requiremen ts. Attention to the following n otes will ensure th e continue d safe operation of you r printer. Electric al Safety Use the powe r cord supplied with your printer. Do not use a ground ad apter p lug to c onn[...]

Place th e printer in an area wh ere there is adequat e space for ventilation , operation and servicing. The recommende d minima l spacing i s 76 c m (29.9 in.) in front of the p rinter, 50 cm (19.7 in.) above the p rinter, 30 cm (11.8 in.) beh ind the printe r, 20 cm ( 7.9 in.) on the sid e of the printe r with the fan exhaust, and 10 cm (4.0 in.)[...]

Symbols that may be mar ked on your p roduct: DANGER high voltage : Protective grou nd (eart h) terminal: Hot su rface o n or in the printer. Use caution to avoid p ersonal injury: Use caution. Re fer to the manual(s) for informati on: Warning If the p roduct loses the ground connection , usage o f knobs and controls (and o ther conductive parts) c[...]

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Advanced Features and Tr oubleshooting Manual 1 Control Panel Control Panel The Xerox Pha ser 5400 contr ol panel: Displays info rmation about the statu s of the printe r (or job in process). Provides the means for changing printer settings and printer def aults to control how it operat es. Allows you to print r eports and password-protecte d pages[...]

2 Xerox Ph aser 5400 Laser P rinter Control Panel Indicator lights Indic ator light Meani ng On Line Light is on (green) — The printer is online. Light is off — The print er is offline. Before printing a job, bring the printer online by pres sing the On Line key ( lab ele d 0 ). Form Fe ed indicator Light is off — Norma l operation. Light is [...]

Advanced Features and Tr oubleshooting Manual 3 Control Panel Display scr e en The contro l panel’s display screen: Provides ac cess to a hierarchy of menus to co nfigure and control the print er. Access the menus by pressi ng the Menu keys (labeled 1 or 5 ). For more informa tion on the menu structure, r efer to page 6. Displays infor mation abo[...]

4 Xerox Ph aser 5400 Laser P rinter Control Panel Control pan el keys The contro l panel keypad consists of eight keys, ide ntified with internat ional symbols and/or labele d in English. The keys are also numbered 0 through 7. Using the keys to bring the printer online/take the printer offline When the printe r is online (and not in the me nu sy s[...]

Advanced Features and Tr oubleshooting Manual 5 Control Panel Using the keys when a paper mismatch condition exists 1. Press the Value keys (labeled 3 or 7 ) to scroll t hrough the trays to see what a lternate paper is avail able that may be used instea d of the requ ested paper. 2. Press the Ente r key (lab eled 4 ) to use the tray shown on the di[...]

6 Xerox Ph aser 5400 Laser P rinter Control Panel Menus Control Panel Menus The control pane l’s menu system is a hierarchy of menus, menu it ems, and menu item values. The menus are used to conf igure the printer for yo ur environment . The contro l panel provides access to the following menus: Job Menu — see pa ge 9. Password Menu 1 — see p[...]

Advanced Features and Tr oubleshooting Manual 7 Control Panel M enus 3. If the menu item doesn’t need a value, pr ess the Ente r key (lab eled 4 ) to s ele ct t ha t menu item. 4. If a value is needed fo r the menu item, press the Value k ey (labeled 3 or 7 ) to select the appro priate value for the menu item. The follow ing sample control panel [...]

8 Xerox Ph aser 5400 Laser P rinter Control Panel Menus Control panel menu indicators Two menu indica tors ( = and * ) are used to furnish informa tion about menu item value s. The = indicator only appears after o ptions which take a specific setting — it indicates that a val ue or setting follows th e o ption. In the follo wing sample control pa[...]

Advanced Features and Tr oubleshooting Manual 9 Control Panel M enus Job Menu Cancels t he job currently printing, force s a form feed on a partially fo rmatted job in PCL, or restart s the printer. Job Menu Ite ms Menu it ems Descri ption Cancel Job Cancels the PostScript o r PCL job currently printing . Form Feed Use when the Form Fe ed LED is on[...]

10 Xerox Ph aser 5400 Laser Printer Control Panel Menus Password Menu Prints or dele tes proof jobs or secure jo b s. (This menu is only availab le when the optional hard disk driv e is installed in the printer .) When y ou see Password Menu and press eit her Item key (l abeled 2 or 6 ), yo u ar e prompted to en ter the password: After you ty pe th[...]

Advanced Features and Tr oubleshooting Manual 11 Control Panel M enus Tray Menu Specifies th e type and/or size o f the paper in a specific tray and spe cifies the sequence th at the tray s are used when tray switch ing is required. Tray Men u Ite ms Menu Items Description MBF Size Defines the pape r siz e that is loaded in the Multi Bypass Feeder [...]

12 Xerox Ph aser 5400 Laser Printer Control Panel Menus Tray Sequence Defines the orde r in which trays a re used when mo r e than one tray meets the size and type requ ir ements. The first tray of a sequence is used (if it has the correct paper size/type) until it runs out of paper, at which time the next tray in the sequence is used (if it has th[...]

Advanced Features and Tr oubleshooting Manual 13 Control Panel M enus Custom Y Specifies the Y dimension of the paper loaded in a ny trays in Custom Mode . Y direction is front-to-b a ck in the tra y. Values: 98 mm (3.87 in.) mini mum 508 mm (20 in.) maxim um 279 mm (11 in.) (default) Note: This parameter is not visible in the menu unless Configure[...]

14 Xerox Ph aser 5400 Laser Printer Control Panel Menus PCL Menu Sets the defau lt configuration for the pr inter when printing PCL emula tion jobs. PCL Menu Items Menu Items Description Font Number Sets the default font in PCL. Values: 0 - 999 (default is 0 ) Note: Th ese va lue numb ers are a ssigne d by the printer a nd sho uld not b e confused [...]

Advanced Features and Tr oubleshooting Manual 15 Control Panel M enus Orientation Sets the default orientation used in PCL. Values: Portrait (default) Landscape Form Length Sets the default number of line s per page used in PCL. This value is linked to paper si ze. Whenev er the pape r size is c hanged, the F orm Length i s recal culate d using t h[...]

16 Xerox Ph aser 5400 Laser Printer Control Panel Menus System Menu Sets gener al printer features . System Menu Item s Menu Items Description Language Sets the language used for control panel display m essages and ge nerated reports (Confi guration Sheet, PCL F ont List, etc.). Values: Deutsch Cesky Svenska English Dansk Español Nederlands Franç[...]

Advanced Features and Tr oubleshooting Manual 17 Control Panel M enus Policy Timeout Specifies how ma ny seconds the printer should wait before taking the action defined by the setting of the Page Policy item. Values: (in seconds) 300 180 120 60 30 (default) 0 Print Quantity Specif ies number of copies o f each page. Values: 1 - 999 (default is 1 )[...]

18 Xerox Ph aser 5400 Laser Printer Control Panel Menus Output Timeout Specifies whether th e printer waits after a b in is filled or directs output to an alter nate bin. Values: Off (printer waits after a b in is filled) On (default - printer di r ects outpu t to an alternate bin) Output Dest Sets the defa ult paper output des tination for PCL and[...]

Advanced Features and Tr oubleshooting Manual 19 Control Panel M enus Parallel Menu Sets options fo r the parallel por t connection. Parallel Menu Items Menu Items Description Port Enable Sets the parallel port. Values: On (default) Off Port Timeout Sets the time for determining when to en d an incomplete print job an d poll the next port in the po[...]

20 Xerox Ph aser 5400 Laser Printer Control Panel Menus USB Menu Sets options fo r the USB port connectio n. USB Menu Items Menu Items Description Port Enable Sets the USB port. Values: On (default) Off Port Timeout Sets the time for determining when to en d an incomplete print job an d poll the next port in the polling sequence. This me nu item al[...]

Advanced Features and Tr oubleshooting Manual 21 Control Panel M enus Ethernet Menu Sets options for th e Ethernet port connection. Ethernet Menu Items Menu Items Description LPR Enable Sets the Ethernet LPR protocol. Values: On (default) Off LPR Banner Sets the LPR banner sheet. Values: On (default) Off LPR PDL Sets the default Print Description L[...]

22 Xerox Ph aser 5400 Laser Printer Control Panel Menus AppSock et PDL Sets the default Print Description Lang uage emulation fo r the Ethernet AppSock et interface. Values: Auto (default) PCL PostScript AppSock et Bin PS Sets the Ap pSocket binary mo de of PostScript. Values: On Off (default) ETalk Enab le Se ts the Ap plet EtherTalk proto c ol. V[...]

Advanced Features and Tr oubleshooting Manual 23 Control Panel M enus Subnet Mask Sets the f our byte Subnet Mask a ddress. (This menu item only appears if IP Address Res is set to static .) Values: xxx.xxx.xxx.xxx where xxx = 000 to 255 Note: Once the control pa nel shows Subnet Mask on the top line, use the Value keys (labeled 3 or 7 ) to scroll [...]

24 Xerox Ph aser 5400 Laser Printer Control Panel Menus Novell Menu Sets Novell pa rameters. Novell Menu Items Menu Items Description Novell Enable Sets the Novell protocol. Values: On (default) Off Novell PDL Sets the default Print Descriptio n Language emulation for the Novell pro toc ol. Values: Auto (default) PCL PostScript Novell Binary PS Se [...]

Advanced Features and Tr oubleshooting Manual 25 Control Panel M enus PServer Name Sets the name of the PServer in this printer (a na me of 2 to 47 characters in length). Values: XRX_<macaddress> (default) A - Z , 0 - 9 , hyphen ( - ), and unde r score ( _ ) Note: Onc e the co ntrol p anel shows PServer Name on the top line, use the Value key[...]

26 Xerox Ph aser 5400 Laser Printer Control Panel Menus Print Menu Generat es p rinter repo rts. Print M enu Item s Menu Items Description Config Sheet Prints the Configuration She et showing the printer's c urrent information and menu settings. It lists the printer name, software revision le vel, communication pa ra meter settings, options in[...]

Advanced Features and Tr oubleshooting Manual 27 Control Panel M enus Fault History Prints a copy of the fault h is tory log, w hich lists the last 10 0 faults that occurred in the printer. One copy is printed regardless of the Print Quantity value in the System Menu . Note: The Fault History is intended ma inly for use by service technicia ns. Usa[...]

28 Xerox Ph aser 5400 Laser Printer Control Panel Menus Reset Menu Accesses pri nter reset functions. Th is menu only appears when the print er is powered on while holding down the On Line and Enter ke y s (labeled 0 and 4 ). Rese t Menu Item s Menu Items Description Factory Defaults Resets menus to factory defaults — with the exception of Langua[...]

Advanced Features and Tr oubleshooting Manual 29 Control Panel M enus Flash Format Formats the flash memory and forces a Printer Restart. (This menu item only appears if the op tional flash memory is installed.) Values: Yes No (default) Rese t Menu Item s (cont'd. )[...]

30 Xerox Ph aser 5400 Laser Printer Advanced Featur es Advanced Features After you inst all the print driver , you specify the configurat ion of the printer, w hich controls the advanced features avai lable. To review the o ptions insta lled on the printer, you can print the Confi guration Sheet from the print er’s control panel: 1. Press the Men[...]

Advanced Features and Tr oubleshooting Manual 31 Advanced Features Print quali ty modes Print quality specifies the printer resolution measur ed in dots per inch (dpi). The resolut ions availa ble are: 600 dpi 1200 Qua lity True 1200 dpi The default is 6 00 dpi. Note PCL5e does not suppo rt 1200 dpi. For Windows 95/98/M e (PS/PCL5e) oper ating syst[...]

32 Xerox Ph aser 5400 Laser Printer Advanced Featur es Draft mode This featur e reduces the amount of ton er required per page. Using this feature causes the pages to be pr inted lighter. Note Draft mode is intended for occasional (not continuous) use. For Windows 95/98/M e (PS/PCL5e) oper ating systems: 1. In your application, select File and then[...]

Advanced Features and Tr oubleshooting Manual 33 Advanced Features Custom size paper Custom (non-sta ndard) size paper can be used in the Mul ti-sheet Bypass Feeder o r any of the 500-sheet pa per trays. For custom size paper constr aints, refer to the following t able. The width of c ustom size paper is measured left-t o-right in an input tra y an[...]

34 Xerox Ph aser 5400 Laser Printer Advanced Featur es For Windows 95/98/M e (PS/PCL5e) oper ating systems: 1. In your application, select File and then Print . 2. Select t he Xer ox Phase r 5400 laser prin ter drive r. 3. Open the P ro perties dialog box. 4. Select the Pa per/Output ta b. 5. Click on the Se lect Paper button. 6. Under P a per Size[...]

Advanced Features and Tr oubleshooting Manual 35 Advanced Features 7. In t he Custom Paper Size dialog, set the attributes for Wi dth and Length in e ithe r Inch es or Millimet ers . 8. See page 33 for setting the printer co ntrol panel. Edge-to-edge This featur e prints text and images to the physical edge of the page. If no t selected, the printe[...]

36 Xerox Ph aser 5400 Laser Printer Advanced Featur es 2. Select t he Xer ox Phase r 5400 laser prin ter drive r 3. Open the P ro perties dialog box. 4. Select the Pa per/Output ta b. 5. Under O utput Options , select Co lla ted fro m th e d ro p-d own lis t. N-Up This featur e forces the printer to print the specified number of pag es per side on [...]

Advanced Features and Tr oubleshooting Manual 37 Advanced Features Booklet pri nting This featur e, accessible throu g h the printer driver, makes it possible to print a document in t he form of a small booklet . The printed imag es are reduced to half a page ; with two page ima ges on each side of each sheet of pap er. The page images are arran ge[...]

38 Xerox Ph aser 5400 Laser Printer Advanced Featur es For Windows 95/98/M e (PS/PCL5e) oper ating systems: 1. In your application, select File and then Print . 2. Select t he Xer ox Phase r 5400 laser prin ter drive r. 3. Open the P ro perties dialog box. 4. Select the Layout/Watermark ta b. 5. Under P a ges per side , select Booklet Printi ng f r[...]

Advanced Features and Tr oubleshooting Manual 39 Advanced Features Watermark The watermar k feature allows you to hav e the printed output conta in background text (independent of that provided by the printing application) across the first page o r every page of a do cument. The drive r enables y o u to cre ate a watermark b y specifying the text, [...]

40 Xerox Ph aser 5400 Laser Printer Advanced Featur es Secure and proof printin g If the print er has the optional hard drive, you can: Use secure print ing to print a confidentia l document. Use proof printin g when you have a job with multiple copies, but wa nt to check the first co py before printi ng all copies. For the Windo ws 95/98/M e (PS/P[...]

Advanced Features and Tr oubleshooting Manual 41 Advanced Features At the printer: Secure print ing: the printer will n ot print the job until you enter the password o n the control pan el. Proof print ing: the printer o nly prints one copy of the job so that yo u can check it; to proceed wi th the remaining copies, ent er the password on the contr[...]

42 Xerox Ph aser 5400 Laser Printer Advanced Featur es 3. Press the Value key s (labeled 3 or 7 ) to sel ect t he desi red t ray s eque nce. The choi ces shown depend on t he options installed on your print e r. You can includ e Tray 1 and the Multi-she et Bypass Feeder, and op tional Trays 2 and 3. If you set the tray sequence to Off , the printe [...]

Advanced Features and Tr oubleshooting Manual 43 Advanced Features Paper size and type The follow ing table describes the paper selection process based on whet her you specify the paper ty pe (plain, lett erhead, etc.), pap er size, and/or pa per source for the pri nt job (using the pri nt driver). The fourth colu mn shows which paper size and type[...]

44 Xerox Ph aser 5400 Laser Printer Advanced Featur es Tray sequence examples The fol lowing examples discuss w hat the pr inter does when you use various tray seq uence settings. Paper si ze/t ype m ismatch Paper size /type mismatch occurs w hen the request ed size is not availab le in the printer. This can be caused by ru nning out of paper in a [...]

Advanced Features and Tr oubleshooting Manual 45 Advanced Features If you do not want to load pape r in the first tray o f the tray sequence setting , either: Load one of the o ther trays with the requeste d size paper and specify th e paper type in the tray (using the Tray Menu). Press the Value k e ys (labe led 3 or 7 ) to scroll through all the [...]

46 Xerox Ph aser 5400 Laser Printer Managing Pri nter Usage Managing Printer Usage Using CentreWare DP CentreWare DP is easy-to -use printer manag e ment software. Through point-a nd-click navigat ion, you can instal l, connect, and configure the printer on a network quickly and easily. It provi des network administrators with set up procedures and[...]

Advanced Features and Tr oubleshooting Manual 47 Managing Printer Usag e Setup To set up your pri nter for Inter net/Intranet a ccess: Configure a n IP address for the printer on your net w ork. Re fer to page 20 for Eth ernet. Enable the embedded HTTP server at the contro l panel. Refer to page 20 for Ethernet. Configure a static IP Address o n th[...]

48 Xerox Ph aser 5400 Laser Printer Managing Pri nter Usage PCL emulation printer d river The printe r supports the PCL printe r drivers listed in the follo w ing table . To take full advantage o f all the printer's features w hen printing PCL jobs, install the appropriate PC L emulat io n prin ter driver(s) . PostScript printer drivers The pr[...]

Advanced Features and Tr oubleshooting Manual 49 Managing Printer Usag e The fol lowing table lists a general ove r view of additional fea tures supported by the printer drivers. Actual driver capabiliti es can be determined by inv oking specific drive rs. Feature Driver Secu re printi ng Proof printi ng 1st page differe nt Edge- to-ed ge N-Up Wate[...]

50 Xerox Ph aser 5400 Laser Printer Fonts Fonts Use the ATM (A dobe Type Manager) so ftware to display these fo nts on your computer screen as they shoul d appear on your prints. This sof tw are product is provided on th e printer’s C D-ROM. Base printer fo nts The printer is e q uipped with t he following resident fonts that c an be used for PCL[...]

Advanced Features and Tr oubleshooting Manual 51 Fonts To print a list o f PCL fonts currently loade d: 1. On the contr ol panel, press the Menu keys (labeled 1 or 5 ) to scroll to the Print Menu . 2. Press the It em keys (lab eled 2 or 6 ) t o scroll to the PCL Font List . 3. Press the Ente r ke y (labe led 4 ). PostScript fo nts There are 3 9 res[...]

52 Xerox Ph aser 5400 Laser Printer Hard Disk Drive and Memory (DR A M and Flash ROM) Hard Disk Drive and Memory (DRAM and Flash ROM) The optional hard drive in the print er significantly inc reases the amount of memory available for processing jobs and stor ing downloade d information, includin g fonts, forms, overlays (ma cros), secure jobs, and [...]

Advanced Features and Tr oubleshooting Manual 53 Hard Disk Drive and Memory (DRAM and Flash ROM) Flash initi alization You must format the Flash Memory b efore its fir st use: 1. On the printe r ’s control pane l, press the Men u keys (la beled 1 or 5 ) to scroll to the Reset Menu . 2. Press the It em keys (lab eled 2 or 6 ) t o scroll to Flash F[...]

54 Xerox Ph aser 5400 Laser Printer Hard Disk Drive and Memory (DR A M and Flash ROM) Fonts downloade d to the hard dr ive o r flash memory ar e stored in the PCL Fonts directo ry. Macros downlo aded to the hard drive o r flash memory are stored in the PCL Macros direc tory. PCL fonts, forms, and macros stored on the hard disk re main there until y[...]

Advanced Features and Tr oubleshooting Manual 55 Hard Disk Drive and Memory (DRAM and Flash ROM) The follow ing example shows a sequence o f commands that can be sent to the printer to download a ma cro named “a_macro” to the disk. In t his example: <ESC>%-1234 5 X is the PJL UEL command whi ch starts this sequence. @PJL<CR><LF&g[...]

56 Xerox Ph aser 5400 Laser Printer Hard Disk Drive and Memory (DR A M and Flash ROM) In t his example: <ESC>%-1234 5 X is the PJL UEL command whi ch starts this sequence. @PJL<CR><LF> is the ma ndatory PJL command following t he UEL command. @PJL FSDOWNLOAD.. . downloads a font named “font1 ” that is “XX” bytes in size. &[...]

Advanced Features and Tr oubleshooting Manual 57 Hard Disk Drive and Memory (DRAM and Flash ROM) Using the hard disk drive for secure and proof printi ng and coll ated copyin g These feat ures * are avail able when the printer contains the option al hard drive. Use the secure print fe ature when you need t o print a confide ntial document. Use the [...]

58 Xerox Ph aser 5400 Laser Printer Hard Disk Drive and Memory (DR A M and Flash ROM) Creating proof jobs without the driver If the driver do es not have a pro o f job feature, you can create a proof pr inting job in both PCL and PostScri pt b y preceding the job with the fo llowing PJL commands: @PJL XPROOFJOB @PJL XJOBPASSWORD = numb e r These co[...]

Advanced Features and Tr oubleshooting Manual 59 Networkin g Networking Connecting to your network Setting a TCP/IP address Your Phas er 5400 pr inter c an be set up on a vari ety of TC P/ IP n etwork s. There are sever al ways in which your pr inter ca n b e assigned a TC P/IP address depending on your net work. Static Addr essing TCP/IP address i[...]

60 Xerox Ph aser 5400 Laser Printe r Networkin g Status tab The Status ta b in the Printe r Properties di alog contains the stat us o f the device co nnected to the dri v er and the status o f a specified tray . To get the cur rent status of a specif ied tray, use the scrollb ars to select the tray . The follow ing status should be availabl e: Pape[...]

Advanced Features and Tr oubleshooting Manual 61 Networkin g There ar e three categories o f status messages for the co nnected device: General status: Ready Printing Warming up Not Ready Unknown Printer State Warning status: Toner Low Paper Low Paper Tray Empty Insert Paper Tray Error c ondi tion s tatus : Offline Cover Open Toner Empty Paper jam [...]

62 Xerox Ph aser 5400 Laser Printe r Networkin g Setting a Subnet Mask at the cont rol panel Note Setting a Sub net Mask can also be accompl ished in CentreWare DP, Centr eWare MC, or Ce ntreWare IS. Refer to page 46 for more infor mation. Using Subnet Mas k allows the printer to use bits from the netwo r k address and apply it to the host address.[...]

Advanced Features and Tr oubleshooting Manual 63 Networkin g 3. Press Value Up or Valu e Dow n . You should see: Default Gateway= xxx.xxx.xxx.xxx 4. Press Value Up or Valu e Dow n to change the value of the charac ter above the cu rsor. The value is incremented or decreme nted by 1 each time the key is pr essed. Holding down Val ue Up or Value Down[...]

64 Xerox Ph aser 5400 Laser Printe r Networkin g Resetting the printer To Reset your printer from the cont rol panel: 1. Press Menu Up or Menu Down until you see: Menus Job Menu 2. Press Item Up or Item Down until you see: Job Menu Restart Printer 3. Press Value Up or Valu e Dow n until you see: Restart Printer= Yes 4. Press the Ente r key (label e[...]

Advanced Features and Tr oubleshooting Manual 65 Networkin g Novell NetWare setup NetWare 3.1X/4.X/5.0 print server setup The Phaser 5400 printer de faults, in most cases, enab le connection to Novell NetWare without adjustment. Rev iew the Configuration She et and verify the follo w ing setting s: Netware is ena bled. Frame Type matc hes the frame[...]

66 Xerox Ph aser 5400 Laser Printe r Networkin g Novell NetWare troubleshooting Troublesh ooting for the Windows-b ased PC consists of both ha rdware and software procedu r es. The ste ps in each of these proce dures should eliminat e cabling, communicat ion, and connectio n problems associated with dire ct-connected ports. Comp let e on e of th es[...]

Advanced Features and Tr oubleshooting Manual 67 Networkin g Novell NetWare troub leshooting step -by-step The steps in this pr ocedure should eliminate cab ling, communication, and conn ection problems associa ted with network connec ted printers. The steps are div ided into two groups: Hardware Step-b y-Step Software Step-b y-Step Softwa re Step-[...]

68 Xerox Ph aser 5400 Laser Printe r Networkin g Novell NetWare software step-b y-step 1. Verify t hat C entreWa re DP an d a P haser 5 400 pri nter dr iver h ave be en load ed on t he workstation. In Windows 95 /98/M e, Windows N T 4.0, or Win dows 200 0, double- click on My Com pute r (you may have changed this name). Open the Printers folder to [...]

Advanced Features and Tr oubleshooting Manual 69 Networkin g 13. Once Proper ties is selected, hi ghlight Connections . 14. Select the Netwo rk Car d tab. A new dialog box i s brought to the front and displa y s informat ion about frame type a nd connectors. 15. Be certain the pri nter is enabled and the conne ctor and frame type are corr ect. 16. [...]

70 Xerox Ph aser 5400 Laser Printe r Networkin g Wind ows troubles hooting Troublesh o oting fo r the Windows-based PC is comprised of a set of pr ocedures for each Windows ve rsion. The step s in these pro cedures should eli minate cabling, communicat ion, and connection p r oblems. Complete one set of proc edures (based on your version of Window [...]

Advanced Features and Tr oubleshooting Manual 71 Networkin g Windows 95/98/Me troubleshooting This troubl eshooting section assumes: You have loaded a Pha ser 5400 printer PCL or PostScript print driver. You have printe d and retained a current copy o f the Confi guration Sheet. 1. From a workstatio n desktop, use the right-mouse butto n and select[...]

72 Xerox Ph aser 5400 Laser Printe r Networkin g Windows NT 4.x troubleshooting (TCP/IP) This troubl eshooting section assumes: You have loaded a Pha ser 5400 printer PCL or PostScript print driver. You have printe d and retained a current copy o f the Confi guration Sheet. 1. Verify these it ems in the Ethernet Menu a r ea of the Configur ation Sh[...]

Advanced Features and Tr oubleshooting Manual 73 Networkin g Windows NT 4.x troubleshooting (AppleTalk) This troubl eshooting section assumes: You have loaded a Pha ser 5400 printer PCL or PostScript print driver. You have printe d and retained a current copy o f the Confi guration Sheet. 1. Verify this item in the upper left corner of the Configur[...]

74 Xerox Ph aser 5400 Laser Printe r Networkin g Macintosh network setup Macintosh driver installation Note Installing a Macintosh driver can al so be accomplish ed in CentreWare DP CentreWare M C, or CentreWare IS. Re fer to page 46 for more information. Requirements A workin g knowle dge of t he Mac intosh 8.0+ or high er opera ting syste m Xerox[...]

Advanced Features and Tr oubleshooting Manual 75 Networkin g Step-by-step se tup (AppleTalk) Configuring Et herTalk at th e control panel To enable th e EtherTalk protocol at your printer ’s control panel, follo w these steps: 1. Press Menu Up or Menu Down until you see: Menus Ethernet Menu 2. Press Item Up or Item Down until you see: Ethernet Me[...]

76 Xerox Ph aser 5400 Laser Printe r Networkin g 6. When you se lect a zone, pr inter na mes appe ar in a box to the righ t. 7. Select the Et herTalk Name from the window to the r ight. 8. Click Se tup . Note If you do n ot use the Phaser 5 400 prin ter dri ver, yo u may not be able to take advantag e of all of the printe r’s features. Before con[...]

Advanced Features and Tr oubleshooting Manual 77 Networkin g Macint osh troubl eshooting The steps in this pr ocedure should eliminate cab ling, communication, and conn ection problems. Complet e these steps, then run a test pri nt from your software applicatio n. If the job prints , no further system t roubleshooting is necessar y. For problems wi[...]

78 Xerox Ph aser 5400 Laser Printe r Networkin g UNIX network setup Introduction For informa tion about the connect ion and configurati o n of your printe r in UNIX environment s, refer to the follo wing documentation also inc luded on your Printer Managemen t Software CD-ROM in th e docunix folder. For Solaris sy stems: Centre Ware for UNI X Sy[...]

Advanced Features and Tr oubleshooting Manual 79 Troubles hooting Troubleshooting Getting Help Refer to the following resou rces for informat ion about your printer : Printer C D-ROM Printer Mana gement Software CD-ROM Printer’s c o ntrol panel Windows driver and driver help system Xerox web sites Centre Ware I S Other on- line services Xerox Pha[...]

80 Xerox Ph aser 5400 Laser Printer Trouble shooti ng Xerox web sites www.xerox.com/o fficeprinting Product and suppli es information Downloading printer dri v ers Finding your l o cal resel ler On-line doc umentation www.xerox.c o m/officepri nting/infoSMART The info SMART™ Knowledge Ba se is the same trou bleshooting knowledg e database used by[...]

Advanced Features and Tr oubleshooting Manual 81 Troubles hooting Maintainin g and cleaning your pri nter Cleaning the exterior and interior of the printer as desc ribed in this section will help keep your pri nt er in op timu m w ork ing con diti on. Exterior cleaning Clean the exterior of the pr inter about on ce a month, using a soft, slightly d[...]

82 Xerox Ph aser 5400 Laser Printer Trouble shooti ng Interior cleaning Caution Be sure to power off the printer and disc onnect the power cord before cleaning the inte rior of the printer. The Fuser area becomes very hot in oper ation. It is best to wait at least 15 minutes for the printer to co ol off before attempting to c lean the inter ior of [...]

Advanced Features and Tr oubleshooting Manual 83 Troubles hooting Printing prob lems Problem: The printer won’t print at all, or a file sent from the client/server won’t print Actions: Check with y o ur networ k administra tor to see that the pri nter is powered up, connecte d to the network and that the ne tw ork is ope r ational. Check the co[...]

84 Xerox Ph aser 5400 Laser Printer Trouble shooti ng Problem: The requested font for the job does not print Actions: Print a PCL Font Li st o r PostScript Font List (if the job is PostS c ript); (see page 51). If fonts pri nt on the Font List, your prin t job may need correcting. If fonts do not print on the Font List, reload the fonts an d print [...]

Advanced Features and Tr oubleshooting Manual 85 Troubles hooting Problem: You experience frequent media jams Actions: For best re liability and image q uality, use Xerox medi a. Refer to the Use r Guide for supported types, size s, and weights. Make sure that the media is dust-free. Dust and dir t can result in poor print quality . Handle media wi[...]

86 Xerox Ph aser 5400 Laser Printer Trouble shooti ng Diagnostic LED flas h seque nces When the printe r is powered ON, it runs a seque nce of self te st diagnostics. Some failures are detec ted in these tests and are ide ntified by a flashing seque nce indicated on the system con troller diagnost ic LED located on the con troller board at th e rea[...]

Advanced Features and Tr oubleshooting Manual 87 Control P anel Messages Control Panel Messages When the printe r ’s control pane l displays a message , find the messa ge in the following table li sted in alphabetical o r der. If t here is a problem, perf orm the corrective ac tion for resolving the problem. If the p roblem persists, che ck the X[...]

88 Xerox Ph aser 5400 Laser Printer Control Panel Messages Demo Mode Appears w hen using the Rese t Menu. Press the Value keys (la be led 3 or 7 ) to toggle between Yes and No . Select Yes a nd press the Enter key (la beled 4 ) to e nte r printer demonstratio n mode. Select No a nd press the Enter key to exit without entering print e r demonstratio[...]

Advanced Features and Tr oubleshooting Manual 89 Control P anel Messages Flash Full The capa city has been exceeded when lo ading fonts or macr os to the optional flash memory DIMM. Flushing... <Job Na me> Tells you that the PostScript prin t job could not be printe d and is being parsed out and discarded. This message remains on the display [...]

90 Xerox Ph aser 5400 Laser Printer Control Panel Messages Open/Extend MBF A ppears following an initial paper ja m message. Open the MBF door, then lift up and pull ou t the Multi-sheet Bypass Feeder. Refer ba c k to the control pa ne l for further messages. Open/Exte nd MBF Open Top Cove r Appears following an in itial paper jam message. Open the[...]

Advanced Features and Tr oubleshooting Manual 91 Control P anel Messages NV Memory Fail Power Off/On Nonvolatile memo r y on the printer controller has failed and printing cannot resume. Power OFF a nd ON the printer. If the problem pe rsists, contact your Cust omer Support Center. Offline The printer is offlin e , not in me nu mode, and without a [...]

92 Xerox Ph aser 5400 Laser Printer Control Panel Messages Print Using <size> <type> The available paper size or type does not match what was requested and the Value key (labeled 3 or 7 ) was pressed. Use th e Value keys t o se arch the tray s. When you f ind a n avai lable s ize and type of pape r tha t is ac cepta ble, pr ess th e Ent[...]

Advanced Features and Tr oubleshooting Manual 93 Control P anel Messages Stacker Jam- Open Rear Cover A paper j a m has o c curred at the Stacker Bin. Open the rear printer cover, then refer back to the control panel for further message s. Toner Low Toner is getting low in the Laser Print Cartridge. Printing will cont inue without inte r ruption un[...]

94 Xerox Ph aser 5400 Laser Printer Control Panel Messages Warming Up... The Fuser ha s not warmed up yet. This message disappears when the printer is ready. The mess age d isplay s at Po wer ON an d may d isplay afte r the cov er has bee n opened for s ome time o r when the p rinter is exiting Power Saver mo de. Error Descri ption and correc t ive[...]

Advanced Features and Tr oubleshooting Manual 95 Appendix A - Xerox Ph a ser 5400 Laser Printer Specificatio ns Appendix A - Xerox Phaser 5400 Laser Printer Specifications Imaging M ethod Electro-Photogra phy Expo sure Syst em Semiconduction las e r beam (laser dio de) scanning Image Resolution 600 x 600 dpi 1200 x 12 00 dpi 1200 image quality Warm[...]

96 Xerox Ph aser 5400 Laser Printer Appendix A - Xerox Phaser 5 400 Laser Printe r Specifications Fact ory Provi ded Feat ures 500 -Sheet Standard Input Tray 150-Sheet Multi-Bypass Feeder 500-Sheet Standard Face-dow n Output Bin IEEE 1284 Bid irectional Parallel Interface USB Interface CentreWare administration software Unidirectional Windo w s 95/[...]

Advanced Features and Tr oubleshooting Manual 97 Appendix B - Notices a nd Certifications Appendix B - Notices and Certifications FCC Notices. ..USA Radio frequency This equipme nt has been tested and found to c o mply with the limi ts for a Class A digital device, pursuant to Part 15 of the FCC Rules. The se limits are designed to pro v ide reason[...]

98 Xerox Ph aser 5400 Laser Printer Appendix B - Notice s a nd Certificati ons Certifications...Canada 60 HZ, 115V The equ ipment is liste d by the Under writers Laborat ories, (U L 1950) , and ap prove d by Underwrite rs Laboratories to meet Canadian Standard s Associatio n Certifica tion requirement s (CSA2 2.2, No. 95 0).[...]

Advanced Features and Tr oubleshooting Manual 99 Appendix B - Notices a nd Certifications European Markets CE Class A The CE mar king applied to this pr oduct symbolizes Xero x ’s decl aration of conformit y with the follow ing applicable directiv es of the European Union as of the dates indicated. January 1, 1 9 95 - Council Dire ctive 73/23/EEC[...]

100 Xerox Ph aser 5400 Laser Printer Appendix B - Notice s a nd Certificati ons Safety Extra Low Voltage Approval The printe r’s printing system is in comp liance with various govern mental agencies and national safety reg ulations. All system ports meet the req uirements for Safety Extra Low Voltage (S ELV) circuits for connecti on to customer-o[...]

Advanced Features and Tr oubleshooting Manual 101 Appendix C - Unique Printer Commands Appendix C - Unique Printer Commands In addition to the standar d PCL and PJL printer commands, Xero x has added unique settings for the printer re garding: Paper size selection – see pa ge 101. Paper type select ion – see page 102. Input tray selection – s[...]

102 Xerox Ph aser 5400 Laser Printer Appendix C - Unique Printer C o mmands Note Paper size s for Trays 1, 2, or 3 are automati cally sensed by the tray. The paper size for the 1 50- Multi-sheet Bypa ss Feeder must be loaded via the c ontrol panel. Paper type selection The follow ing table lists the paper types suppo rted by the printer along wi th[...]

Advanced Features and Tr oubleshooting Manual 103 Appendix C - Unique Printer Commands Input tray selection The following t able lists the input sources suppor ted by the printer along with the PCL commands to selec t them and the source used if a selected o ption is not installed. Input tray selectio n commands Paper sourc e PCL5e command 1 1. The[...]

104 Xerox Ph aser 5400 Laser Printer Appendix C - Unique Printer C o mmands Output sele ction The follow ing table lists the outp ut destinations supported b y the printer along with the PCL commands an d PJL values to select them. (The v alues listed in the PJL column are the settings asso ciated with the PJL “OUT BIN” variable.) Addition al P[...]

Advanced Features and Tr oubleshooting Manual 105 Appendix C - Unique Printer Commands Tray Sequence @PJL SET XTRAYSEQUENCE = value OFF, TRAYMBF1, TRAYMBF12, TRAY12,... Low Toner @PJL DEFAULT LO WTONER = value STOP, CONTIUE Novell PServe r Name @PJL DEFAULT XPSERVE RNAME = “ name “ 0-47 ch aracters Novell PS erver Primary Server @PJL DEFAULT XP[...]

106 Xerox Ph aser 5400 Laser Printer Appendix C - Unique Printer C o mmands[...]

Advanced Features and Tr oubleshooting Manual 107 Index Index A automatic tray switching 41 B bidirectio nal communications erro r cond ition s 60 status 60 steps to enable 59 booklet print ing 37 C CD-ROM co ntents 79 Centre Ware DP feature s 46 Centre Ware I nterne t Servi ces 46 CentreWare Web 47 feature s 47 certifi cation Cana da 9 8 European [...]

108 Xerox Ph aser 5400 Laser Printer Index forms downloadin g 53 G getting hel p 79 web sites 80 H hard disk drive descripti o n 52 initializ ing 52 usage downloadin g fonts 54 downloadin g forms 54 downloadin g macros 54 printing secure /proof jo bs 57 - 58 I indicato r lights 2 infoSMAR T knowledge base 80 Internet see Cen treWa re Int ernet Serv[...]

Advanced Features and Tr oubleshooting Manual 109 Index PostScript drivers descripti o n 48 fonts 51 power saver setting 18 print me nu 26 - 27 print qua lity modes 3 1 printer drivers see drivers specifica tions 9 5 - 96 unique printer commands see PCL c o mmands, PJL co mmands printer drivers see drivers printing a c o nfigurat ion sheet 30 print[...]

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