Yealink T32g manual

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Copyright © 2012 YEALINK NETWORK TECHNOL OGY CO ., L TD. Copyright © 2012 Y ealink Network T ech nology CO ., L TD. All rights reser ved. No parts of this publication may be reproduced or transmitted in any form or by any means, electron ic or mechanical, photoco pying, recording, or oth er wise, for any purpose, withou t the express w ritten per[...]

Note: This devic e is tested and complies with the limits for a Class B digital de vice, pursua nt to P art 15 of the FCC Rules. Thes e limits are desi gned to provid e reasonable pr otection against harmful interference in a residential instal l ation. This eq u ipment generates, uses, a nd can radiate radio frequen cy energ y and, if not installe[...]

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About This Guide v Thank you for choosing this Gigabit Color IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call T ransfer , Busy Lamp F i eld, Shared Line, Hot Desking and Conference over an IP network. This guide provides ever ything you need to qu[...]

User Guide SIP - T32G IP Phone vi  Call W aiting on page 71 Major updates have occurred to the following sections since the previous version:  Basic Network Settings on page 14  Call Histor y Management on page 38  DSS K eys on page 42  T r oubleshooting on page 99[...]

T able of Contents vii About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Changes from Previous V er sions ..................................................................[...]

User Guide SIP - T32G IP Phone viii K eypad Lock .................................................................................................................... 24 Audio Settings ................................................................................................ .................... 27 V olume .....................................[...]

T able of Contents ix Busy Lamp Field (BLF) ....................................................................................................... 81 BLF List ................................................................................................................................ . 84 Shared Line ................................ ...........[...]

User Guide SIP - T32G IP Phone x[...]

Overview 1 This chapter provides the over view of the SIP - T32G IP pho ne. The top ic s include:  Hardware Componen t Instructions  Icon Instructions  LED Instructions  User Inter faces  Documentation If you require additional information or assistance with you r new phone, contact yo ur system administrator . The main hardware comp[...]

User Guide SIP - T32G IP Phone 2 Hardware componen t instructions of the SIP - T32G IP phone are: Item Description ① LCD Screen Shows information about calls, messages, sof t k eys, time, date and other relevant data: • Call information— caller ID, call duration • Icons(for example , ) • Missed call text or second incoming caller informat[...]

Overview 3 Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable R egistered successfully R egistered fail R egistering Hands-free speak erphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Nu[...]

User Guide SIP - T32G IP Phone 4 Icons Description K eypad Lock Missed Calls R eceived Calls Dialed Calls Missed Calls R ecording box is full A call cannot be recorded R ecording starts successfully R ecording cannot be started R ecording cannot be stopped Open VPN Conference The default contact photo[...]

Overview 5 Power Indicator LE D LED Status Description Solid green The phone is power ed on . Flashing green The phone is ringing. Off The phone is power ed off . Line k ey LED LED Status Description Solid green The line is in conversation. F ast flashing gr een The line receives an incoming call, the ph one is ringi ng . Slow flashing green The ca[...]

User Guide SIP - T32G IP Phone 6 changes directly on the phone. In addition, you can use the web user inter face to access all configuration settings. In many instances, it is possible to use both the phone user inter face and the web user inter face to operate the phone and change settings. However , in some instances, it is only possible to use t[...]

Overview 7 Options Phone User Inter face W eb User Inter face -- Call W aiting -- Conference -- Anonymous Call --Anonymous Call R ejection -- DND √ √ √ √ Basic Phone Settings -- Language -- Time & Date -- Administrator P assword -- Ring T ones -- Backlight -- W al lpaper -- Screensaver -- Theme -- Call W aiting -- K eypad Lock -- Phone [...]

User Guide SIP - T32G IP Phone 8 Options Phone User Inter face W eb User Inter face -- Label -- Display Name -- R egister Name -- User Name -- P assword -- SIP Ser ver -- Ser ver Option -- R egistrar P ort -- Outbound Status -- Outbound Proxy -- Backup Outbound Proxy -- NA T T raversal -- STUN Status -- STUN Server √ √ √ √ √ √ √ √ ?[...]

Getting Starte d 9 This chapter provides basic installation instructions and information for obtaining the best per formance with the SIP - T32G IP phone. Th e topics include:  P acking List  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings  R egistration  Idle Screen If you require additional info[...]

User Guide SIP - T32G IP Phone 10  P ower Adap ter  Handset & Handset Cord  Ethernet Cable  Quick Installation Guid e & Quick R eference Guide  CD -RO M Check the list before installation. If you find anything missing, contact your system administrator.[...]

Getting Starte d 11 If your phone is already installed , proceed to Phon e Initialization on page 13 . This section introduces how to install the phone with the components in the packing list:  Attach the Stand  Connect the Handset and optional Headset  Connect the Network and P ower 1) Attach the Stand: a. Desk-mount ed Method: b. W all-m[...]

User Guide SIP - T32G IP Phone 12 3) Connect the Network and P ower: Y ou have two o ptions for po wer and network connections. Y our system administrator will advise you which one to use.  AC power  P ower over Ethernet (P oE) AC P ower T o connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the ph one and c[...]

Getting Starte d 13 T o connect the P oE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note Af ter your phone has been powered up, the system boo ts up and per forms the following steps: Automatic Phone Initialization The phone finishes the initialization process by load[...]

User Guide SIP - T32G IP Phone 14 Y ou can view the system status of your phone via phon e user i nter face or web user inter face. A vailable information of phone status includes:  Network status including W AN port and LAN port information.  Phone status including device model, firmware version and MAC ad dress .  Account status indicati[...]

Getting Starte d 15 2. Enter the parameters : IP , subnet mask, default gateway , primar y DNS, second DNS in the corresponding fields. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. If you are using an xDSL modem, you can connect you r phone to the Internet via PPP oE mode. Y ou can set a WAN po rt to be a PPP [...]

User Guide SIP - T32G IP Phone 16 If the phone has successfully started up, the idle LCD screen is shown as below . Idle Screen description: No. Description 1 This area shows the phone ’ s time & date. 2 This area shows the phone feature status. F or more information you can refer to Icon Instructions on page 3 . 3 This area shows the three l[...]

Customizing Y our Phone 17 Y ou can customize your SIP - T32G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. Y ou can add contacts to the phon e’s local director y manually o r from c all histor y . Y ou can also handle in coming calls from different contacts in different ways. This chapter p[...]

User Guide SIP - T32G IP Phone 18 2. Press or , or the Switch sof t k ey to select the desired wallpaper image. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also change wallpaper via web user interface at t he path Phone -> Preference . Y ou can use screensaver th at your phone will automatically c[...]

Customizing Y our Phone 19 enjoyment. Y ou can change the theme for the phone via phone user inter face and web user inter face. T o cha nge the theme via phone user inter face: 1. Press Menu -> Display -> Theme . 2. Press or to select the desired theme. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. The f[...]

User Guide SIP - T32G IP Phone 20 Y ou can configure the ba cklight status on the LCD screen as the following types:  Always on: Backlight is on permanently .  1min , 2min , 5min, 10min, 30min: Backlight is turned off when the phone is inactive for approximately 1min , 2min , 5min, 10min or 30min. T o configure t he backlight via phone user i[...]

Customizing Y our Phone 21 T o cha nge the language for the phone user inter face: 1. Press Menu -> Setting -> Basic Settings -> Language . 2. Press or to select the desired language. 3. Press the Save sof t k ey to accept the change. T ext appear s on the LCD scr een will change to the selected language. T o cha nge the language for the w[...]

User Guide SIP - T32G IP Phone 22 4. Press or , or the Switch sof t k ey to select Automatic from the Daylight Saving field. 5. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Note T o configure t he time and date manually via phone user inter face: 1. Press Menu -> Setting -> Basic Settings -> Time & D[...]

Customizing Y our Phone 23 The date formats you need to know: Date Fo rmat Example (2012-7-17) WWW MMM DD T ues Jul 17 DD -M MM- YY 17- Jul-12 YYYY - MM - DD 201 2-07-17 DD/MM/YYYY 17 /0 7/2012 MM/DD/YY 07 /1 7 /1 2 DD MMM YYYY 17 Jul 2012 WWW DD MMM T ues 17 Jul You can also configure the time and date settings via web user interface at the path P[...]

User Guide SIP - T32G IP Phone 24 Y ou can set the " #" or "*" to per form as a send k ey while dialing a call. T o set t he k ey as send via phone user inter face: 1. Press Menu -> F eatures -> K ey as Send . 2. Press or , or the Switch sof t k ey to select "#" or "*" from the K ey as Send field, or se[...]

Customizing Y our Phone 25 T o set the k eypad lock PIN via phone user inter face: 1. Press Menu -> Setting -> Basic Settings -> Phone Unlock PIN . 2. Enter the Current PIN , New PIN and Confirm PIN in the corresponding fields. 3. Press the Confirm sof t k ey to accept the setting or the Back sof t k ey to cancel. T o acti vate the k eypad[...]

User Guide SIP - T32G IP Phone 26 If the k eypad lock feature is activated to be Lock&An swer , an additional icon will appear on the LCD screen. Y ou can configure the inter val (in seconds) to automatically lock the k eypad instead of long pressing . T o configure the timeout for auto lock via web user inter face: 1. Click on Phone -> Feat[...]

Customizing Y our Phone 27 T o unlock the k eypad lock via phone user inter face: 1. Press any lock ed k ey , the LCD screen prompts “ Please Enter PIN: ” . 2. Enter the PIN (default PIN: 123). 3. Press the Confirm sof t k ey to unlock the k eypad . The icon disappears from the LCD screen. Y ou can long press to lock the k eypad again. T o de a[...]

User Guide SIP - T32G IP Phone 28 devices (handset, speak erphon e or headset), when the phon e is in the dialing inter face or during a call. Y ou can also press the V olume k ey to adju st the ringer volume wh en the phone is idle. 1. Press to adjust the ringer volume when the phone is in the idle screen. 2. When the phone is during a call, press[...]

Customizing Y our Phone 29 T o select a ring tone for the phone via web user inter face: 1. Click on Phone -> Preference . 2. Select the desired ring t on e from the pull-down list of Ring T ones . 3. Click Confirm to accept the change. T o select a ring tone for the account via web user inter face: 1. Click on Account . 2. Select the desired ac[...]

User Guide SIP - T32G IP Phone 30 Y ou can add c ontacts to your local director y in the following ways:  Manually  From call history  From remote phonebo ok Adding Contacts Manually T o a dd a contact to the local direct ory manually: 1. Press Directory -> Local Directory . 2. Select the desired contact group (F or example, select Cont[...]

Customizing Y our Phone 31 3. Press the Option sof t k ey , and then select Add to Contacts from the prompt list. 4. Enter the contact name. 5. Press the Save sof t k ey to accept the change. The entr y is successfully saved in the local directory . Adding Contacts from remote phonebook T o a dd a contact to the local direct ory from the remote pho[...]

User Guide SIP - T32G IP Phone 32 T o del ete a contact from the local director y: 1. Press Directory -> Local Directory -> Contacts . 2. Press or to high light the d esired contact. 3. Press the Option sof t k ey , and then select Delete from t he prompt list. 4. Press the OK soft k ey to confirm the deleting or the Cancel sof t k ey to canc[...]

Customizing Y our Phone 33 Y ou can also click Dele te Photo to delete the photo. Note When there is a coming call from the contact, the phone idle screen will show the contact photo. T o place a call to a contact from the local director y: 1. Press Directory -> Local Directory . 2. Select the desired contact group. 3. Press or to high light the[...]

User Guide SIP - T32G IP Phone 34 4. Press the Dial sof t k ey . - If only one number of the contact is stored in the local di rector y , press the Dia l sof t k ey to dial out the number . - If mu ltiple numbers of the contact are stored in the local d irector y , press the Dial sof t k ey to display a list of numbers. Press or to highlight the de[...]

Customizing Y our Phone 35 T o import a CSV file of contact list via web user inter face: 1. Click on Contacts -> Contacts . 2. Click Browse to select a contact list file (file format must be.csv) from your local sy stem. 3. Click Import CSV to import the contact list. Then the phone turn s to the preview page, you can then select whether to del[...]

User Guide SIP - T32G IP Phone 36 Y ou can access your corporate directory t hrough your pho ne. Y ou can ad d local contacts from the corporate director y . Y ou can also dial a contact from the corporate director y . Y ou can configure your new phone to access up to 5 cor porate directories. Contact your system administrator for the access URL of[...]

Customizing Y our Phone 37 3. Select Enabled from the pull-dow n list of Match R emote Phone Book . 4. Enter the refresh period of corporate director y in the Load R emote Phone Book Inter val (120~2592000s) field. The default value is 3600 seconds. 5. Click Confirm to accept the change. Y ou can access the BroadSof t director y through your phone.[...]

User Guide SIP - T32G IP Phone 38 4. Click Confirm to accept the change. T o access t he Broadsof t director y via phone user inter face: 1. Press Directory -> BroadSof t . 2. Select the desired director y item, and then press the Enter sof t k ey . The phone connects to load the BroadSof t director y , and then displays the desired BroadSof t c[...]

Customizing Y our Phone 39 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. T o check the call histor y: 1. Press the History sof t k ey . The LCD screen displays All Calls list. 2. Press or to switch b etween All Calls , Dialed Calls , R eceived Calls , Missed Calls and F or warded Calls . 3. Press or to select t[...]

User Guide SIP - T32G IP Phone 40 5. Press the OK sof t k ey to confirm the delet ing or the Cancel sof t k ey to cancel. Y ou can access the call log of the Broad Sof t user through the IP phone. The call log contains call information such as remote party identification, time and date. Y ou can check the call log and dial a call from the call log [...]

Customizing Y our Phone 41 T o access t he BroadSof t call log via phone user inter face: 1. Press Menu -> Histor y -> Network Call L og . 2. Select the desired call log menu , and then press the Enter sof t k ey . The phone connects to load the BroadSof t call log, and then displays the desired call log list on the LCD screen. 3. Press the B[...]

User Guide SIP - T32G IP Phone 42 Physically connect your headset , refer to Phone Installation on page 11 and activate/deactivate it for use. T o acti vate the headset mode: 1. Press o n the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the line k ey or the Answer sof t k ey to answer a call, the ca[...]

Customizing Y our Phone 43 Y ou can also configure the memor y ke y via web user inter face at the path DSS K ey -> Line K ey . The line k ey features are explained in the following subchapters in detail:  Line  Speed Dial  V oice Mail  Direct Pickup  Group Pickup  DTMF  Prefix  Local Group  XML Phone Book  X ml Bro[...]

User Guide SIP - T32G IP Phone 44 If Auto is selected from the Account ID field, press the DSS k ey when the phone is idle , you can play a call using the first registered account. Speed Dial Y ou can use this k ey feature to speed up dialing the numbers of ten used or hard to remember . Dependencies: T ype ( Speed Dial ) Account ID (the account th[...]

Customizing Y our Phone 45 Account ID (the account this feature will be applied to) Label (k ey label displays on the LCD screen) V alue (the group pickup feature code) Usage: Press the DSS k ey on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF Y ou can use this k ey feature to send t[...]

User Guide SIP - T32G IP Phone 46 quickly . Y ou should configure the remote phonebook in advance. For more info rmation, refer to R emote Phonebook on page 36 . Dependencies: T ype ( K ey Event ) K ey T ype ( XML Phone Book ) Phone Book Name (the remote group name you want to access if the remote phonebook is configured) Label (k ey label displays[...]

Customizing Y our Phone 47 Label (k ey label displays on the LCD screen) Usage: Press the DSS k ey to access the BroadSof t group specified in the BroadSof t Name field. Conference Y ou can use this k ey feature to set up a conference call. F or more information, refer to Conference on p age 72 . Dependencies: T ype ( K ey Event ) K ey T ype ( Conf[...]

User Guide SIP - T32G IP Phone 48 specified in the V alue field displays on the LCD screen, and then you can per form the blind, attended or semi-attended transfer . Note Hold Y ou can use this k ey feature to place an active call on hold or retrieve a held call. Dependencies: T ype ( K ey Event ) K ey T ype ( Hold ) Label (k ey label displays on t[...]

Customizing Y our Phone 49 SMS Y ou can use this k ey feature to quick access the text message feature. F or more information, refer to Short Message Ser vice (SMS) on p age 94 . Dependencies: T ype ( K ey Event ) K ey T ype ( SMS ) Label (k ey label displays on the LCD screen) Usage: Press the DSS k ey when the phone is idle to access the text mes[...]

User Guide SIP - T32G IP Phone 50 Dependencies: T ype ( K ey Event ) K ey T ype (K eypad Lock) Label (k ey label displays on the LCD screen) Usage: Press the DSS k ey to immediately lock the k eypad of your phone instead of long pressing . Y ou can customize the sof t keys, navigation k ey s and fun ction k eys on the k eypad. T o customize the pro[...]

Customizing Y our Phone 51 The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: T o d isable an account via phone user inter face: 1. Press Menu -> Setting -> Advanced Settings (password: admin) -> Accounts . 2. Select the desired account and then press the Enter sof t k ey . 3.[...]

User Guide SIP - T32G IP Phone 52 lines with multiple line k eys. Dial p lan is a string of characters that governs the way you r SIP - T32G IP phone processes the inputs received from your phone k eypad. The SIP - T32G IP phone supports the following dial plan feature s:  R eplace Rule  Dial-n ow  Area Code  Block Out The basic express[...]

Customizing Y our Phone 53 is configured as "Number: 1" and "R ep lace: 12345 67 ", when you tr y to dial out the number “ 12345 67 ” , y ou j ust n eed to enter “ 1 ” on the pho ne and then press the Send soft k ey . T o add a r eplace rule via web user inter face: 1. Click on Phone -> Dial Plan -> R ep lace Rule [...]

User Guide SIP - T32G IP Phone 54 T o add a dial-now rule via web user inter face: 1. Click on Phone -> Dial Plan -> Dial-now . 2. Enter the desired value (e.g. 1234 ) in the Dial-now Rule field. 3. Enter the desired line ID in the Account field or leave it blank. 4. Click A DD to add the dial-now rule. 5. Click Save to accept the change. Whe[...]

Customizing Y our Phone 55 Y ou can block the dial ing of specific nu mbers. When you dial a block out number on your phone, the dialing will fail and t he LCD screen will prompt "F orbidden Number ". T o add a b lock out number via web user inter face: 1. Click on Phone -> Dial Plan -> Block Out . 2. Enter the desired value in the [...]

User Guide SIP - T32G IP Phone 56 2. Click the “ + ” sign on the lef t of the General Information to expand the feature list. 3. Select Enabled from the pull-dow n list of Live Dialpad . 4. Enter the desired delay time (0~14s) in the Inter Digit Time (1 ~14) (seconds) field. 5. Click Confirm to accept the change. Note Y ou can dial a hotline nu[...]

Basic Call Feat ures 57 The SIP - T32G IP phone is designed to be easily used lik e a regular phone on a public switched telephone network (PSTN). Y ou can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP - T32G IP phone. The topics include:  [...]

User Guide SIP - T32G IP Phone 58  Using the headset Y ou can also dial the number first, and then choose the way you want to speak to the other party . Y ou can search th e call h istor y , the local co ntact directory or th e remote pho nebook an d dial from the search results. F or more information, refer to Contact Management on page 29 and [...]

Basic Call Feat ures 59 T o place a call using the headset: Do one of the following: - With the optional headset connected, press to activate the headset mode. Press the line k ey to obtain a dial tone. Enter the desired number using the k eypad. Press , , or the Send sof t k ey . - With the optional headset connected, press to activate the headset[...]

User Guide SIP - T32G IP Phone 60 Answering When Not in Another Call In all cases, the active call will appear on the LCD screen sh owing call duration and destination. T o answer a call using the handset: 1. Pick up the handset. T o answer a call using the hands-free speak erphone mode: Do one of the following: - Press . - With the handset on-hook[...]

Basic Call Feat ures 61 - If you are using the speak erphone, press or t he Cancel sof t k ey . Note T o redial t he last placed call from your phone: 1. Press twice . A call to your last placed call is attempted. T o redial a previously placed call from your phone: 1. Press wh en the phone is idle. 2. Press or to select the d esired en tr y from t[...]

User Guide SIP - T32G IP Phone 62 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. The icon appears on the LCD screen. Y ou can also configure auto answer via web user inter face at the path Account . Note Y ou can enable the auto redi al feature to redial the pho ne number automaticall y when the called party is [...]

Basic Call Feat ures 63 T o use auto redial : When the called pa rty is bus y , the following prompt will appear on the LC D screen of the phone: 1. Press the OK soft k ey to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. W ait for a period of time or press the OK sof t k ey to redial the phone number . Th[...]

User Guide SIP - T32G IP Phone 64 Y ou can also configure call completion via web user inter face at the path Phone -> Features -> General Information . T o use call complet ion: When the called pa rty is bus y , the following prompt will appear on the LCD screen of the phone: 1. Press the OK soft k ey , the phone returns to the idle screen a[...]

Basic Call Feat ures 65 4. Press or , or t he S witch soft k ey to select Call R eturn from the K ey T ype field. 5. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure a call r eturn k ey via web user inter face at the pa th DSS K ey . Y ou can mute the microphone of the active audio device duri[...]

User Guide SIP - T32G IP Phone 66 The phone LCD screen shows the call is on hold and the line k ey LED flashes green. Note T o resume a held call: 1. Press the R esume sof t k ey . Multiple Calls on Hold: If multiple calls are placed on h old, press or to switch between the calls, and then press the R esume soft k ey to retrieve the desired call. I[...]

Basic Call Feat ures 67 The ico n on the idle screen indicates that the Do Not Disturb mode is enabled. Incoming calls will be rejected automatically and " n New Missed Call (s) " ("n" indicates the number of the missed calls ) will prompt on the LCD screen. Note T o specify the DND authorized numbers via web user inter face: 1.[...]

User Guide SIP - T32G IP Phone 68 a.) If you select Always F or ward : 1) Press or , or the Switch sof t k ey to select En able from the Always field. 2) E nter the destination number you want to forward all incoming calls to in the F or ward to field. 3) (O ptional.) Enter the always forward on code or off code respectively in the On Code or Off C[...]

Basic Call Feat ures 69 4) (O ptional.) Enter the no answ er for ward on code or off code respectively in the On Code or Off Code field. 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. The icon on the idle screen indicates the call for ward is enabled. Y ou can also configure for ward feature via web user inter f[...]

User Guide SIP - T32G IP Phone 70 Dynamic F or wardi ng T o for ward an incoming call to another party: 1. When the phone is ringing, press the F orward sof t k ey . 2. Enter the number you want to forward the incoming call to. 3. Press , ,or the Send sof t key . The LCD screen prompts a call for ward message. Y ou can transfer a call to another pa[...]

Basic Call Feat ures 71 4. Press or t he T ransfer soft key to co mplete the transfer when receiving ringback. T o per form an attended transfer: 1. Press or t he T ransfer soft key during a cal l. 2. Enter the number you want to transfer the call to . 3. Press or to dial out. 4. Af ter the party answers the call, pr ess or the T ransfer sof t k ey[...]

User Guide SIP - T32G IP Phone 72 Y ou can create a conference with other parties using the phone’s local conference feature. Y ou can create a conference between an active call and a call on hold (on the same or another line) by pressing the Conf sof t k ey . The network conference feature allows you to add and remove specific conference parties[...]

Basic Call Feat ures 73 Y ou can use network conference feature on the SIP - T32G IP phone to conduct a conference with multiple participants. This feature allows you to per form the following:  Join two calls together into a conference call.  Invite another party into an active conference call. T o use this feature, contact your system admin[...]

User Guide SIP - T32G IP Phone 74 Y ou can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in an other office or conference room). Y ou can park an active call by pr essing the call park k ey on the phone. If th e c all is park ed successfu lly , the response is either[...]

Basic Call Feat ures 75 The system establishes call between phone C and B. Note Y ou can use call pickup feature t o answer someone else’s incoming call on the phone . The SIP - T32G IP phone supports the direct call pickup and group c all pickup features. Direct call pickup is used for picking up a call that is ringing at a specific phone number[...]

User Guide SIP - T32G IP Phone 76 4. Enter the direct call pickup code in the Direct Cal l Pickup Code field. 5. Click Confirm to accept the change. Note T o configure t he direct call pickup code on a per -line basis via web user inter face: 1. Click on Account . 2. Select the desired account from the pull-down list of Account . 3. Click on Advanc[...]

Basic Call Feat ures 77 The DPickup sof t k ey appears on the LCD sc reen. 2. Press the DPickup sof t k ey on your phone when the specific phone receives an incoming call. 3. Enter the specific phone number . 4. Press the DPickup sof t k ey . The call is answered on your phone. Y ou can al so configure a DSS k ey as a direct pickup key via phone us[...]

User Guide SIP - T32G IP Phone 78 5. Click Confirm to accept the change. Note T o configure t he group call pickup code on a per -lin e basis via web user inter face: 1. Click on Account . 2. Select the desired account from the pull-down list of Account . 3. Click on Advanced . 4. Enter the group call pickup code in the Group Call Pickup Code field[...]

Basic Call Feat ures 79 Y ou can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone. F or example, you want to call to consult some of the services , but you don ’ t want to be harassed. Note T o configure ano nymous call via phone user inter face: 1. Press Menu -> F eatu[...]

User Guide SIP - T32G IP Phone 80 Y ou can use anonymous c all rejection feature to reject incoming calls from ano nymous callers. Anonymous c all rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. T o configure ano nymous call rejection via phone user inter face: 1. Pres[...]

Advanced Phone F eatures 81 This chapter provi des operating instructions fo r the adva nced features of the SIP - T32G IP phone. The topics include:  Busy Lamp Fi eld (BLF)  BLF List  Shared Line  Call R ecording  Hot Desking  Intercom  Automatic Call Distribution (ACD)  Messages If you require additional information or ass[...]

User Guide SIP - T32G IP Phone 82 7. (Optional.) Enter the pickup code in the Extension field. 8. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure the BLF k ey via web user inter face at the path DSS K ey . When the monitored phon e is ringing, you can enable audio alert for BLF pickup featu r[...]

Advanced Phone F eatures 83  The caller ID appears on the LCD screen (if enabled). In the following figure, the pho ne LCD screen shows an incoming call from 250 5 on the monitored line. When there is a conversation on the IP phone, you can handle the active call differently depending on the transfer mode on DSS k ey . T o configure the transfer[...]

User Guide SIP - T32G IP Phone 84 F or more information on per forming call transfer , refer to Call T ransfer on page 70 . 4. Click Confirm to accept the change. Y ou can use the BLF List feature to monitor a li st of users defined by your system administrator . F or example, your system administrator enable s BLF List, and creates a BLF List URI [...]

Advanced Phone F eatures 85 6. Click Confirm to accept the change. Note T o assign B LF List k eys via phone user inter face: 1. Press Menu -> F eatures -> DSS K ey s . 2. Select the desired DSS k ey . 3. Press or , or the Switch sof t k ey to select BLF List from the T ype field. 4. Press or , or the Switch sof t k ey to select the desired l[...]

User Guide SIP - T32G IP Phone 86 T o place a call on hold: 1. Press the shared line k ey or the Hold sof t k ey when there is an active call on the shared line. The shared line k ey LED illuminates fla shing when the shared line call is placed on hold . F or more Shared Line key LED indications, refer to LED In structions on page 5 . T o retrieve [...]

Advanced Phone F eatures 87 4. Press or , or the Switch sof t k ey to select R ecord from the K ey T ype field. 5. (Optional.) Enter the record label in the Label field. 6. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. T o configure a URL R ecord k ey via phone user inter face: 1. Press Menu -> F eatures -> [...]

User Guide SIP - T32G IP Phone 88 R ecording status indications you need to know: Circumstance Icons on the LCD screen A recording is started appear s on the LCD screen A recording canno t be started appears for 1 second A recording canno t be stopped appears for 1 second, then goes back The recording box is full appears for 1 second The cannot be [...]

Advanced Phone F eatures 89 6. Leave the V alue field blank. 7. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure a hot desking k ey via web user inter face at the path DSS K ey . T o use hot d esking: 1. Press the hot desking k ey when the phone is idle. The phone prompts the following warning[...]

User Guide SIP - T32G IP Phone 90 Intercom is a useful feature in an office en vironment to q uick ly conn ect with the operator or the secretar y . Y ou can press the intercom k ey to automatically connect with a remote extension for out go ing intercom calls , and the remote extension will automatically answer the incoming intercom calls. Note T [...]

Advanced Phone F eatures 91 when it automatically answers an incoming intercom call. Y ou can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Intercom features Description Accept Intercom Allows you to e[...]

User Guide SIP - T32G IP Phone 92 Intercom Mute Y ou can mute or un-mute the microphone on the phone for i ntercom calls automatically . If Intercom Mute is enabled, the microphone is muted for intercom calls. If Intercom Mute is disabled, the microphone is un-muted for incoming calls. Intercom Mute is disabled by default. W arning T o ne Y ou can [...]

Advanced Phone F eatures 93 5. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Y ou can also configure an ACD k ey via web user inter face at the path DSS K ey . T o use the ACD feature: 1. Press the A CD k ey when the ph one is idle. The phone LCD screen prompts you the following information: User ID : the phone nu[...]

User Guide SIP - T32G IP Phone 94 Y ou can send and receive text messages using the SIP - T32G IP phon e. New text messages can be indicated both acoustically and visually . When receiving a new text message , the phone LCD screen will prompt receiving new text messages with the number of waiting messages (example: 3 New T ext Message) and a flashi[...]

Advanced Phone F eatures 95 from the From field. 5. Enter the number you want to send the message to in the To field. 6. Press the Send sof t k ey to send the message or the Back sof t k ey to cancel. Y ou can also send a text message via web user inter face at the path Phone -> SMS . T o rep ly a text message: 1. Press Menu -> Messages ->[...]

User Guide SIP - T32G IP Phone 96 4. Press the Y es sof t k ey to delete this message or the No s of t k ey to cancel. Note Y ou can lea ve vo ice mails fo r so meone else on the SIP - T32G IP phone. Y ou can also lis ten to the voice mai ls stored in a centralized location . When receiving a new vo ice mail, the phone will play a warning tone and [...]

Advanced Phone F eatures 97 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Note T o list en to the voice mails: 1. When the phone user inter face prompts receiving new voice mails , p ress or the Connect sof t k ey to dial out the access voice mail code. 2. F ollow the voice prompt to listen to the voice mails. [...]

User Guide SIP - T32G IP Phone 98 The MWI Subscription parameters you need to know: Options Description Subscribe for MWI Enable or disable a subscription for MWI ser vice. MWI Subscription P eriod P eriod of MWI subscription. The IP phone re-sends a MWI subscription before expiring. T o enable MWI subscript ion via web user inter face: 1. Click on[...]

T roubleshooting 99 This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP - T32 G IP phone. If you require additional information or assistance with you r new phone, contact your system administrator . Why is the phone LCD screen blank?  Ensure your phone is properly plug[...]

User Guide SIP - T32G IP Phone 100 Why doesn ’ t the ph one ring? Check the ring er volume on your phone. T o adjust the ring er volume setting, press the V olume k ey when the phone is on-hook and idle. F or more information, refer to V olume on page 27 . Why can ’ t I receive calls?  Check the SIP registration with your system administrato[...]

T roubleshooting 101 2. Click R eboot to reboot the IP phon e. Note How to reset your phone? R eset your phone when other T roubleshooting suggestions do not correct the problem . Y ou need to note t hat all customized settings will be ove r written aft er resetting. W e recommend asking your system administrator for advice before resetting your ph[...]

User Guide SIP - T32G IP Phone 102 2. Select 6 from the pull-down list of Log Level . 3. Click Confirm to accept the change. The web user inter face prompts “ Do you want to restart your machine? ” . 4. Click OK to reboot the phone. Af ter rebooting the phone, you can export a 6 level system log through the following steps. 5. Mark the Local ra[...]

R egulator y Notices 103 Contact your Y ea link Authorized R eseller for information about service agreements applicable to your product. TO THE FULL EXTENT ALL OWED B Y LA W , YEALINK EXCL UDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY , WHETHER BASED IN CONTRACT OR TORT (INCLUDINGNEGLIGENCE), FOR INCIDENT AL, CONSEQUENTIAL, INDIRECT , SPECIAL, O[...]

User Guide SIP - T32G IP Phone 104  Keep the device dry and free of dusts.  Place the device on a stable and level platform.  Please place no heavy objects on the device in case of damageand deformation caused by the heavy load.  Keep at least 10 cm between the device and the closest object for heat dissipation.  Do not place the dev[...]

Appendix A- Time Zones 105 Time Zone Time Zone Name − 11:00 Samoa − 10:00 United States-Hawaii-Aleutian − 10:00 United States-Alaska-Aleutian − 09:00 United States-Alaska Time − 08:00 Canada(Vancouver, Whitehorse) − 08:00 Mexico(Tijuana, Mexicali) − 08:00 United States-Pacific Time − 07:00 Canada(Edmonton, Calgary) − 07:00 Mexico([...]

User Guide SIP - T32G IP Phone 106 Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amm[...]

Index 107 A About This Guide v Account Registration 50 Account Management 50 Adding Contacts 30 Ad ministrator password 23 Anonymous C al l 77 Anonymous C all Rejection 80 Answering C alls 59 Area Code 54 Audio Settings 27 Auto Answer 61 Auto Redial 62 Automatic C all Distribution (ACD) 92 B Backlight 19 Basic Network Settings 14 Blacklist 35 BLF l[...]

User Guide SIP - T32G IP Phone 108 Phone User Interface 6 Placing C alls 57 Placing Calls to Contacts 32 Programmable Keys 50 O Outgoing intercom C all s 90 Overview 1 R Redialing Numbers 61 Registration 15 Regulatory Notices 103 Remote Phonebook 36 Replace Rule 52 Ring Tones 28 S Safety Instructions 103 Screensaver 18 Searching for Contacts 34 Sem[...]