Zebra Technologies P330m manual

980459-001 Rev C Card Printer User ’s Manual Zebra ® P330 i & P330 m[...]

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980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual iii Foreword This manual contai ns installation and operation informatio n for the Zebra P330 i and P330 m Card Printers manufactu red by Zebra T echnologies Corporation, Camarillo, California. The only diff erence between th ese models is that the P330 i supports full- co lo r ri b[...]

iv P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Foreword Copyright Notice Copyright Notice © 2004, 2005 ZIH Corp . This document contai ns information proprietar y to Zebra T echnologies Corporation. This document and th e information con tained within i s Copyrighte d by Zebra T echnolog ies Corporation and may not be duplic[...]

Foreword Declarat ions of Conf ormity 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual v EUROPE: Norway Only: This pro duct is also designed for IT power system with phase to ph ase voltage 230V . Eart h grounding is vi a the polarized, 3-wire po wer co rd. FI: “Laite on liitettävä suojamaadoi tus kosketti milla varustettuun p[...]

vi P330 i & P330 m Card Printer User’s Manual 980459-001 Rev C Foreword Declarations of Conformity Printer Models The Zebra Product Number tells a story: Here is a quick revie w of the Zebra Card Print er Series numbe ring and lettering syst em for the P330 i and P330 m Card Printers to help yo u. Model numb ers include ide ntifiers that spe [...]

Foreword Declarat ions of Conf ormity 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual vii Icons Throughout t his manual, di fferent icons hi ghlight importa nt information, as follows: Note • Indicates information tha t emphasizes or supple ment s importa nt po in ts of the main text. Import ant • Advises you of informat ion [...]

viii P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Foreword Declarations of Conformity[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 1 Contents • Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Return Materials Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Copyright Noti ce . . . . . . . . . . . . . . . . . . . . . . [...]

2P 3 3 0 i & P330 m Card Printer User’s Manual 980459-001 Rev C 3 • Printing a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Printer Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 3 Appendix B • Smart Card Cont act St ation . . . . . . . . . . . . . . . . . . . 51 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Media Loading Orient ation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

4P 3 3 0 i & P330 m Card Printer User’s Manual 980459-001 Rev C[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 1 1 Introduction Thank you for choosi ng the Zebra P330 i or P330 m Card Printer . This manual guid es you to effic ient start up an d operation of y our new Card Printer .Printer Features. The only dif f ere nce betwee n t he se model s is that the P330 i supports full-color ribbon[...]

2P 3 3 0 i & P330 m Card Printer User’s Manual 980459-001 Rev C Introduction Controls, Connectors, and Indicators Controls, Connectors, and Indicators Y our printer has an LCD Display Panel and a Panel Button on the front and a power connector , power switch, and interface conn ector(s) on the rear panel. LCD Display Panel Panel Button Power [...]

Introduction Controls, Connecto rs, and Ind icators 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 3 LCD Panel The LCD Panel can display t he following me ssages: Message Mode Operational INITIALIZING Scrolling READY Fixed DOWNLOADING DA T A Fixed PRINTING MONO Fixed MAG ENCODING Fixed CONT ACT ENCODIN G Fixed PRINTING CY AN Fix[...]

4P 3 3 0 i & P330 m Card Printer User’s Manual 980459-001 Rev C Introduction Controls, Connectors, and Indicators[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 5 2 Installation and Setup General Information This section will guide you throu gh the installati on and setu p of your P330 i or P330 m Card Printer . This consists of the foll owing procedures, which sho uld be performed in the order presented. • Unpacking the Print er • Inst[...]

6P 3 3 0 i & P330 m Card Printer User’s Manual 980459-001 Rev C Inst allation and Setup Unpacking the Printer Unp acking the Printer Y our Card Printer ships in a carton and protective anti -static bag. Keep a ll packaging material in case you need to move or re-ship the printer . 1. Inspect the shipping container to e nsure that no da mage h[...]

Inst allation and Setup Unpacking the Printer 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 7 5. Lift the pr inter out of the carto n by holdin g it with bo th hands. 6. Please ensure that you have a clean and near ly dust free environment for proper operation and storage of the printer . 7. Make sure the following items are in[...]

8P 3 3 0 i & P330 m Card Printer User’s Manual 980459-001 Rev C Inst allation and Setup Unpacking the Printer If any items are missing, please contact yo ur dealer . T o reorder, please re fer to Appendix D of this manu al. 8. Remove packing tape securing the prin te r ’ s Main Cover and Card Feeder Cover . 9. Y our printer ships with warni[...]

Inst allation and Setup Unpacking the Printer 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 9 b. Locate the Print Head protection pad and th e Ca rd Cleaning Cartridge location tape (see below). c. Release the Print Head Carri age by pushing the Prin t Head Carri age Latch to the left, and raise the Print Head Carriage . It wil[...]

10 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Inst allation and Setup Installing the Print Driver Soft ware and Setting Driver Options d. Remove the prin t head protecti on pad. K eep the pad, as well as the other packing material and the shipping cart on, in case the printer is shipped or move d. If t he original material i[...]

Inst allation and Setup Loading a Ribbo n 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 1 1 • From the main menu of your documentat ion CD, select your desired language and then select “DRIVERS” from the subsequent me nu. The Install W izard will walk you throug h the appropriate steps. • Delete previous versions of the[...]

12 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Inst allation and Setup Loading a Ribbon b. Raise the Print Head Carriage by p ressing the relea se latch to the left (toward the output hopp er ) and lifting as sh own below to about a 4 5 ° angle. The Print Head Carriage will stay in that posi tion, as shown at the right below[...]

Inst allation and Setup Loading a Ribbo n 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 13 4. Gently press the p rint head carriage down until it is fully lowe red, as shown bel ow . V ery little force i s neccessary to perform this step. Caution • Do not to uch the print head if the printer has been in service within the las[...]

14 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Inst allation and Setup Installing the Card Cleaning Cartridge Inst alling the Card Cleaning Cartridge The Card Cleaning Cartri dge cleans the cards en terin g the printe r . The Card Cleaning Cartridge consists of a Cartridge Frame and an Adhesive Roller , which are packed to ge[...]

Inst allation and Setup Installing the Card Cleaning Cartridge 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 15 4. Locate the slot at the re ar of the Card Cl eaning Cartridge mounting loca tion; see below . 5. Hold the Card Clea ning Cartri dge by the exte nded “handle ” (so the lar ge arrow on the top is pointing away fro[...]

16 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Inst allation and Setup Setting the Card Thickness Control Setting the Card Thickness Control The Card Thickness Co ntrol is set by the user to adjust th e gap as cards ent er the printer , to prevent double-feeds (whic h coul d ca use a jam) or mis-feeds. 1. Open the Card Feeder[...]

Inst allation and Setup Setting the Card Thickness Control 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 17 3. There are four de tents to set the po sition of the Ca rd Thickness Contro l. Slide the Card Thickness Control to the position corresponding to the following: Detent Position Card Thickness Highest 50 mil (1.27 mm) to [...]

18 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Inst allation and Setup Loading Cards Loading Cards This section shows how to load plastic cards into the P330 i or P330 m Printer . The pr inter can use cards with a range of thickness from 10 mil (0.25 mm) to 60 mil (1.5 mm). The printer can a lso load and p rint cards fed in d[...]

Inst allation and Setup Loading Cards 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 19 2. Remove all wrap ping from th e card deck. 3. Holding the card d eck by the sides, hold it vert ically against a flat surface such as a desktop. If the deck is too thick for your hand to hold it comfortably , use about half a deck at a time[...]

20 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Inst allation and Setup Card Output Hoppe r Card Output Hopper The card output hopper i s normally extended to receive the printed cards. The pr inter may be operated with the card output ho pper in its closed p osition; in this case the cards wil l not be collected in the output[...]

Inst allation and Setup Connecting the Prin ter to your Computer 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 21 Connecting the Printer to your Computer The P330i or P3 30 m Printer includes a standard USB interface. As an option, either printer model can be ord e red with a 10 /100base-T Ethernet Adapter (in addition to the U[...]

22 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Inst allation and Setup Connecting Power Connecting Power The printer includes an internal AC power su pply that accepts nominal input voltage in the range from 1 10 to 230 volts at 50 to 60 Hertz. The power source must be grounded. Depending on specific model nu mber , your prin[...]

Inst allation and Setup Printing a T est Card 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 23 Printing a T est Card W ith ribbon and cards loa ded, your printer is rea dy to print. T o check the op eration of the printer , you should print a test ca rd. (Printing a te st card does not require that the printer be connected to y[...]

24 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Inst allation and Setup Packing the Printer for Shipment 2. If the printer sti ll has powe r applied an d is turned on, and is still c onnected to the host computer , set the printer’ s power switch (on the back of the pr inter) to the OFF ( O ) position, and disconnect the int[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 25 3 Printing a Card Printing with the P330 i or P 330 m Card Printer is similar to printing with any o ther printer in a W indows environment. • The Print Driver Software is instal le d on your computer (see Chapter 2). • The printer is connected to the power source and the com[...]

26 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Printing a Card Printing a Sample Card “Single Feed Options ” all ows Disabling or Enabling Single Feed Support . • If “Disable Single Feed Support” is selected, when the printer runs out of cards in the feeder , the LCD display will read OUT OF CARDS. T o continue, pre[...]

Printing a Card Feeding O ne Card at a T ime 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 27 8. Once you are ready to print, go to the File menu and select Print . 9. If the printer was not sele cted as the default printer , go to the File menu, select Print Setup and choose Zebra P330 i Card Printer (or Zebra P330 m Card Prin[...]

28 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Printing a Card Feeding One Card at a T ime[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 29 4 C leaning Cleaning the Printer Clean your prin ter using Pre-Satu rated Cleani ng Cards provided. The regular use of these cards will clean an d maint ain importa nt pa rts of y our prin ter that canno t be rea ched, in cludi ng the Print He ad, T ransport Rollers, an d optiona[...]

30 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Cleaning Cleaning the Printer How to Clean 1. Leave the Printer power on, or turn it on if it was of f. 2. Initiate the cl eaning process b y either of the follo wing methods: • At the printer , press and h old the panel b utton for several sec onds, until the LC D Panel displa[...]

Cleaning Cleaning the Print Head 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 31 8. The long clea ning card will automatically feed into th e printer and the printing p rocess will contin ue. The LCD Pa nel w ill again display the messa g e CLEANING PRINTER . 9. When the clean ing process is complet ed, the lo ng cle aning car[...]

32 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Cleaning Card Cleaning Cartridge Card Cleaning Cartridge Y our printer includes a Card Cle aning Cartridge. This item cl eans the car ds entering the prin ter through the card feeder . T o ensure print qual ity , the cleaning roller require s periodic replacement. New cleani ng r[...]

Cleaning Card Cleanin g Cartridge 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 33 3. Remove the cleaning rol ler from the Card Cleaning Cartridge and discard. 4. Install new cl eaning rolle r into the Card Cleaning Cartridge. T o avoid contamination, always hold the cleanin g roller by the ends. (For replacement cl eanin g rol[...]

34 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Cleaning Card Cleaning Cartridge 6. Replace the Card Clea ning Cartridge into the printer: 7. Close the pr inter main co ver . Note • DO NOT touch the adhesive roller surface that contacts the cards. Card Cleaning Cartridge in final position[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 35 5 Troubleshooting The table on the next page offers causes and solutions to symptoms rela ted t o improper operation. Check the table when experien cing any loss of oper at ion or print qualit y .[...]

36 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C T roubleshooting Problem / Desc ription Cause / Soluti on The LCD Panel displays OUT OF CARDS message. 1. Check for cards in the card feeder . If no cards present, loa d cards. 2. Check that Card Thickness Control lever is properly adj usted (see Loading Cards in Chapt er 2). 3. [...]

T roubleshooting Print Quality Issues 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 37 Print Quality Issues This section will help you re solve print qualit y problems. The print quality is dependent on several factors. The two most important factor s that will increase your print qua lity are cleanliness and card stock. T o di[...]

38 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C T roubleshooting Print Quality Issues Possible Cause: • Print Head is dirty . Solution: • Clean the Print Head Possible Cause: • Print Head elemen ts are damaged (e.g., scratched or burnt). Solution: • Call Zebra Custo mer Service for Print Hea d replacement info rmation.[...]

T roubleshooting Print Quality Issues 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 39 Possible Cause: • Dust or emb edded cont aminati on on elements of the Print He ad. Solution: • Perform a Cleaning of the Print Head (see Chapter 4). Possible Cause: • Ribbon cart ridge may not b e correctly po sitioned. Solution: • C[...]

40 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C T roubleshooting Print Quality Issues Possible Cause • Ribbon may not be installed in the printer . Solution: • Check for ri bbon in the printer . Possible Cause • Cards may not meet specifi cations. Solution: • Use a different supp ly of cards. Possible Cause • Print H[...]

T roubleshooting T roubleshooting the Ethern et Connection and Adapter 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 41 T roubleshooting the Ethernet Connection and Adapter Resetting to Fa ctory Default s T o reset the Ethernet Adapter config uration parameters to th e factory defaults, press t he Ethernet Switch and hold it in[...]

42 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C T roubleshooting T roubleshooting the Ethernet Connectio n and Adapter 5. If the LED is alternately fl ashing red and green for longer th an 2 minutes, the Ethernet Adapter is in firmware-download mode. This me ans it is waiting for new firmwa re data to be sent before it continu[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 43 6 Technical Specifications General Specifications • Full colo r dye-sublima t ion card prin ting • 25 seconds pe r card single-si d ed color printing (YMCKO) (P33 0 i only) • Monochrome thermal transfer p rinting Ribbon S pecifications • Patented ribbon core and spindle s[...]

44 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C T echnical Specifications Bar Codes Bar Codes • Code 39, Code 128 B & C wi th & without check di gi t • 2 of 5 and 2 of 5 interleaved • UPC-A, EAN8, and EAN13 • PDF-417 2D bar code and other symb ologies available via Windows printer driver Font s • Arial and Ar[...]

T echnical Specifications Bi-Directional Communications Interfaces 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 45 Cont act Location for Smart Card ISO St andard 7816 Bi-Directional Commu nications Interfaces •U S B • Built-in Ethern et (optional) Mechanical S pecifications • W idth: 18.2 in (462 mm) • Depth: 9.4 in (2[...]

46 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C T echnical Specifications Options[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 47 A PPENDIX A Magnetic Card Encoder Introduction This Appendix incl udes operation and maintenance requi rements for the P330 i or P330 m Printer with th e optional mag ne tic card strip e encoder . (See Chapter 2 for location of the Magnetic Card Stripe Encoder .) The magnetic enc[...]

48 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Magnetic Card Encoder Sample Encoding Program Sample Encoding Program Refer to the Programmer ’ s Manual (part number 98001-00 1). Magnetic Encoder Cleaning The Magnetic Encoder Read/W rite Head is cleaned as part of the printer cleani ng process. If the frequency of encoding e[...]

Magnetic Car d Encoder ISO S tandard E nc od i ng 980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 49 ISO S t andard Encoding T rack # Field Sep arator T rack Density V alid Characters # of characters 1 ^ 210 BPI* Alphanumeric (ASCII 20~95 † ) 79 ‡ 2 = 75 BPI* Numeric (ASCII 48~62) 40 ‡ 3 = 210 BPI* Numeric (ASCII 48~62) 107[...]

50 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Magnetic Card Encoder ISO S tandard Encod ing[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 51 A PPENDIX B Smart Card Contact Station This section cont ains information o n the additiona l operations of a P330 i or P330 m Printe r equipped with th e optional Smart C ard Contact S tation. (See Chapter 2 for lo cation.) Introduction Smart Cards can have a built-in micro comp[...]

52 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Smart Card Cont act St ation Smart Card Contact S tation Inter fa ce Smart Card Cont act St ation Interface When a command to t he printer interface sends a card to the Smart Card Contact S tation, the printer connects the Smart Card Conta ct Stat ion to the female DB-9 connector[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 53 A PPENDIX C Connecting to a Network Card printers can be connect ed to an Ethernet network in three ways. Printer Sharing In printer sharing, the printer is con nected locally t o the host comput er and configured to be shared to other client co mputers. Client comput ers connect[...]

54 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for rece iving print jobs and passing t hem to the prin ter . Clien t computers conn ect to the pr int server ove r a network. Internal Print[...]

980459-001 Rev C P330 i & P330 m Card Printer User ’s Manual 55 A PPENDIX D Worldwide Sales & Support Sales and Support Locations The Americas: Zebra T echnologies, LLC Card Printer Solutions Headquarte rs 1001 Flynn Road Camarillo, CA 93012-87 06 USA Phone: + 1 (8 05) 579 1800 Fax: + 1 (805 ) 579 1808 T oll free in US: (800) 45 2-4056 e-[...]

56 P330 i & P330 m Card Printer User ’s Manual 980459-001 Rev C Worldwide Sales & Support Web s it e Latin America Sales Office: 9800 NW 41st Street, Suite 220 Doral, FL 33178 USA Phone: + 1 (3 05) 558 3100 Fax: + 1 (305 ) 558-8485 e-mail: latinsales@zebra.com Asia Pacific: Zebra T echnologies Asia Pacific, LLC 16 New Industrial Road #05-[...]