Zebra Technologies ZD500 manual

User’s Guide Thermal Transfer Printer ZD500 Series™ P1062653-002 Rev. A[...]

ii P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 © 2013 ZIH Corp. The copyrights in this manual and th e software and/or firmware in the label printer an d accessories described therein are owned by ZIH Corp. Unauth orized reproduction of this manu al or the software and/ or firmware in the label prin ter m[...]

iii 1/16/2014 ZD500 Series™ TThermal Transfer Printer User ’s Guide P1062653-002Rev . A Compliance and Regulatory S t atements FCC Compliance St atement (USA) This device compli es with Part 15 rules. Operati o n is subject to the following t w o conditions: 1. This device may not cause harmful in terferen ce, and 2. This device must accept any[...]

iv P1062653-002 Rev . A ZD500 Series™ Thermal Tr ansfer PrinterUser ’s Guide 1/16/2014 Canadian DOC Comp liance S t atement Cet appareil numérique de la classe B es t conforme à la norme NM B-003 du Canada. This Class B digi tal apparatus compli es with Canadian ICES-003 . Industry Canada (IC) W arning Le présent appareil est conf orme aux C[...]

v 1/16/2014 ZD500 Series™ TThermal Transfer Printer User ’s Guide P1062653-002Rev . A T aiwan Restricted Frequencies 5.15-5.25 GHz, 該頻段將在臺灣不可用。 For 5.15 - 5.25 GHz, thi s frequency band will not be availa ble in T aiwan. Korean Compliance S t atement 이 기기는 가정용 (B 급 ) 전 자파 적합기기 로서 주로 ?[...]

vi P1062653-002 Rev . A ZD500 Series™ Thermal Tr ansfer PrinterUser ’s Guide 1/16/2014 NCC 經型式認證合格之低功率射頻電 機，非經許可，公司、商號 或使用者均不得擅自變 更頻率、加大功率或變更原設計 之特性及功能。低功率射頻 電機之使用不得影響飛 航安全及干擾合法通信；[...]

vii 1/16/2014 ZD500 Series™ TThermal Transfer Printer User ’s Guide P1062653-002Rev . A WLAN Radio S pecification 802.1 1 b •2 . 4 G H z • DSSS (DBPSK, DQPSK and CCK) • RF power 63 mW (ZebraNet n Print Ser ver) 802.1 1 g •2 . 4 G H z • OFDM (16-QAM and 64 -QAM with BPSK and QPS K) • RF power 63 mW (ZebraNet n Print Ser ver) 802.1 1 [...]

Environmental Management viii P1062653-002 Rev . A ZD500 Series™ Thermal Tr ansfer PrinterUser ’s Guide 1/16/2014 Environment al Management Document Conventions Do not dispose of this product i n unsorted municipa l waste. This produc t is recyclable, and should be recycled accordi n g to your local standards. For more information, pl ease see [...]

1/16/2014 ZD500 Series™ User ’s Guide P1062653-002 Rev . A Contents Compliance and Regulatory S tatements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Environmental Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Document Conventions. . . . . . . [...]

Contents x P1062653-002 Rev . A ZD500 Series™ User ’s Guide 1/16/2014 Connecting your Printe r to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Interface Cable Requirement s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 USB Interface . . . . . . . . . . . . . .[...]

xi Contents 1/16/2014 ZD500 Series™ User ’s Guide P1062653-002Rev . A Adjusting the Print Wid th . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Adjusting the Print Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Media Sensing . . [...]

Contents xii P1062653-002 Rev . A ZD500 Series™ User ’s Guide 1/16/2014 Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 33 Power-On Self T est . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Configuration Repor[...]

1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 1 Introduction This section introduces yo u to your new Zebra ® ZD500 Series™ desktop thermal label printer . It describes what you g et in your shipping box a nd provides an overview of printer features. It also includes procedures that describe how to open a[...]

Introduction ZD500 Series™ Thermal Printers 2 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 The ZD500 Series™ printer features: • A user display and control panel for easier installation and direct access feature controls typically found on ly in premium printers. • OpenAccess™ design for si mplifi[...]

3 Introd uctio n ZD500 Series™ Thermal Printers 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Y our printer , when connected to a host co mputer , functions as a comp lete system for printing labels, receipts, forms, and tags. Many printer settings may also be controlled by your printer ’ s driver or lab[...]

Introduction What’s in the Box? 4 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 What’ s in the Box? Save the carton and all packing materials in case you need to ship or store the printer lat e r . After unpacking, make sure you have all pa rts. Follow the procedures for inspecting the printer to familia[...]

5 Introd uctio n Printer Features 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Printer Features Figure 1 shows features on the outside and Figure 2 shows features inside the media compartment of your printer . Depending on the printer model and the installed options, your printer may loo k slightly differen[...]

Introduction Printer Feat ures 6 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Figure 2 • Printer Fe atures Continued Label Taken Sensor Peel Bar Platen Roller Printhead Movable Black M ark Sensor Ribbon Trailer Sensor (hidden from view) Roll Holders and Media Guides Head-Up Sensor (inside) Pinch Roller Di[...]

7 Introd uctio n Printer Features 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Figure 3 • Printer Features - Cutter Option Media Cutter (Option)[...]

Introduction Control Pane l 8 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Control Panel The control panel indicates the printer ’ s opera ting status and allows the user to control basic printer operation. Add 12 6 5 8 11 9 7 1 2 3 4 Figure 4 • ZD500 Seri es™ Control Panel 10 1 ST A TUS light Shows t[...]

9 Introd uctio n Control Panel 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A T able 1 • Printer St atus Indicator Light ST A TUS light steady gr een The printer is ready . ST A TUS light steady amber This indicato r light on steady indicates one o f the following: • The printer is not ready . • The pri[...]

Introduction Control Panel Display Menu and St atus Icons 10 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Control Panel Display Menu and S tatus Icons Figure 5 • T ypical Home Menu Error Cover Unlocked Ribbon In Media In Data Ethernet Bluetooth Signal S trength WiFi Previous Menu Shortcut Language Menu Se[...]

11 Introd uctio n Printer Control Panel Display 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Printer Control Panel Display The printer ’ s control panel includes a display , where you can view the printer ’ s status or change its operating parameters . In this section, you will lear n how to navigate th[...]

Introduction Printer Control Panel Display 12 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Navigating through Screens in the Menu Ta b l e 2 shows na vigating through the screens in the control panel dis play . T able 2 • Navigation Idle Display At the Idle Display ( Figure 6 on page 1 1 ), press LEFT SEL[...]

13 Introd uctio n Printer Control Panel Display 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A User Menus Press LEFT SELECT to re turn to the Ho me menu. ▼ and ▲ indicate that a val ue can be changed. An y changes that you make are saved immediately . Press the UP ARROW or DOWN ARROW to scroll through acc[...]

Introduction Control Panel Menu Map 14 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Control Panel Menu Map Printer Ready V74.xx.xxZ Darkness Print Speed Media Type Print Width Print Mode Tear Off Reprint Mode Power Up Action Head Close Action Tools Menu Left Position Label Length Max Language ZBI Enabled? R[...]

1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 2 Setup This section assists yo u in setting u p and operating your printer for the first time. Basic Printer Setup (Overview) The setup process to can be broken down to tw o (2) phases: hardware setup and host sy stem (software/driver) setup. • Place the print[...]

Setup Select a Location for the Printer 16 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Select a Location for the Printer The printer and media need a clean safe area with moderate temperatur es to have optimal prin t operations. Select a location for the prin ter that meets th ese conditions: • Surface: [...]

17 Setup Attaching Power 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Att aching Power 1. Make sure the p rinter ’ s power switch is in th e of f position (do wn). 2. Insert the AC po wer cord into th e power supply . 3. Plug the other end of the cord into an appropriate AC electrical outlet . Note: The a[...]

Setup Preparing and Handling Media 18 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Prep aring and Handling Media Carefully handl ing and storing m edia is import ant for the pr int quality in addition to usi ng the right media (such as Genuine Zebra™ Sup plies) and the right printer, your Zebra ZD500 Seri[...]

19 Setup Setting the Prin ter Menu and Report Display Lan guage 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Setting the Printer Menu and Report Display Language The printer supp orts many languages for me n u display , time and dat e format, and configuratio n reports. The primary method used to configure [...]

Setup Loading Roll Medi a 20 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Loading Roll Media Use the instructions i n this section to load ro ll media in T ear -Off mode and Gap /W eb media sensing set by default. This mod e also works for most full width bl ack mark (black line) media. For other common med[...]

21 Setup Loading Roll Media 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 3. V erify that the mova ble black mark sensor is aligned in the center defau lt position. This is the standard operating position for media sensing. When the sensor is moved from t he default label web (gap) sensing area, the printe r[...]

Setup Loading Roll Medi a 22 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 4. Pull the media so th at it extends ou t of the front of the p r inter . V erify the roll turns freely . The roll must not sit in the botto m of the media compartmen t. V erify that the media’ s printing surface is facing up. 5. P[...]

23 Setup Loading Transfer Ribbon 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Loading T ransfer Ribbon T ransfer ribbons come in severa l varieties and in some cases colors to mat ch your applicati o n needs. Genuine Zebra ® transfer ribbons are sp ecifically designed for your printer and Ze bra brand medi[...]

Setup Loading Transfer Ribbon 24 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 1. W ith the p rinter open, place a new ribbon ro ll on printer ’ s l ower ribbon supply spindl es. Rotate the rol l until the notches ali gn and lock into the le ft side of the supply hub. 2. Place an empt y ribbon core on prin[...]

25 Setup Loading Transfer Ribbon 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 3. Pull the tra nsfer ribbo n’ s lead er off the roll and attach it with the adhesive strip on the leader to the empty ribbon core on the take-up spi ndle. Center the ribbon on the ribbo n core.[...]

Setup Loading Transfer Ribbon 26 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 4. Rotate the th umb wheel on the le ft side of the supply spindle to wards the re ar of the printer until t h e ribbon is pulled tight across the print head. 5. V erify that the me dia is loaded a nd ready to print a n d then clo[...]

27 Setup T est Printing with Configuration Report Printouts 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A T est Printing with Configuration Report Printout s Before you connect the printer to your computer , make sure th at the printer is i n proper working order . Y ou can do this by printing a configuratio[...]

Setup Connecting your Printer to a Computer 28 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Connecting your Printer to a Computer The printer supp orts a variety o f interface opti ons and conf igurat ions. These include: Universal Serial Bus (USB) interface, RS232 Se rial, Parallel (IEEE 12 84.4), 10/100 W[...]

29 Setup Connecting your Printer to a Computer 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A USB Interface Universal Serial Bus (ve r sion 2.0 complia nt) provid es a fast interface that is compatible with your existing PC hardware. USB’ s “plug and play” desig n makes instal lation easy . Multiple pri[...]

Setup Connecting your Printer to a Computer 30 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Serial Interface The printer uses a Null Mode m (c ross-over) cable for DTE communications. The required cable must h ave a nine-pin “ D” type (DB-9P) male c onnector on one end whi ch plugs into the mating (DB-9[...]

31 Setup Connecting your Printer to a Computer 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Wired (Ethernet) Interface The printer requires UTP RJ4 5 Ethernet cable rated CA T -5 or better . The printer has a built-in networ k print server . For more information on configuring your printer to run on a compa[...]

Setup Connecting your Printer to a Computer 32 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Ethernet St atus/Activity Indicators Print Server - Default User ID and Password There are some features that require the defau lt User ID and/or d efault password to access printer ’ s print server or if you have [...]

33 Setup ZebraNet® Internal Wireless Print Server Option 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A ZebraNet ® Internal Wireless Print Server Option This section covers basic config uration of your ZebraNet Internal W ireless Print Server option for operation. For more detail ed information, refer to th[...]

Setup Configure Using the Co nnectivity Wizard 34 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Configure Using the Connectivity Wizard The ZebraNet Bridge Enterp rise utility resides on the User CD for your printer and is availab le through http://www .zebra.com/software . ZebraNet Bridge Enterprise versi o[...]

35 Setup Configure Using the Connectivity Wizard 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 4. From the Choose Port list , select the port to which your printer is con nected. • If you will save the file without sending it to the pri nter, you may select any available port. • If you select File:, you [...]

Setup Configure Using the Co nnectivity Wizard 36 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 7. Select the type o f printer you are using and then c lick Next . The wizard prompts for the wireless IP information.[...]

37 Setup Configure Using the Connectivity Wizard 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 8. Enable the DHC P (dynamic) or static IP optio n. 9. Click Next . The W ireless Settings window opens. 10. Enter the ESSID. If you will be using... Complete the following steps... DHCP a. Select DHCP and click Ne[...]

Setup Configure Using the Co nnectivity Wizard 38 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 11 . From the drop-down, sel ect your Security M ode. If you select… Then… None Continue with step 12 . WEP 40-Bit WEP 128-Bit a. In the WEP Options sec tion of the window , enter th e following v alues: • A[...]

39 Setup Configure Using the Connectivity Wizard 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 12. Click Advanced Options in the W ireless Settings window . step 12 The Advanced W ireless Se ttings window opens. 13. Review the setti ngs in the Advance d W ireless Settings window . Change t he settings as nec[...]

Setup Configure Using the Co nnectivity Wizard 40 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 14. Click Next . Based on your selections in the W i reless Se tup W izard, the program writes the appropriate ZPL commands and displays them fo r your review . If you selected… Then a dialog box similar to this[...]

41 Setup Configure Using the Connectivity Wizard 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 15. Determine if you wi ll send the script imm edi ately , or save it fo r use at a later time. 16. Observe the w ireless status on th e printer’ s control panel, and confirm that you have set up your printer for[...]

Setup Configure Using the Co nnectivity Wizard 42 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 LCD Link St atus and Wireless Signal Indicators This section applies to printers and print engi nes other than the HC100 printer . • Link Status Indi cator ( Ta b l e 5 ) The wireless link status indicator appea[...]

43 Setup Bluetooth Option Configura tion 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Bluetooth Option Configuration The Zebra Setup Utilities provid es a quick and easy way to config ure a Bluetoot h wireless connection with your printer . 1. Double-click the Ze bra Setup Utilities icon on your d esktop. 2[...]

Setup Bluetooth Option Configura tion 44 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 9. The values se t in the Authen tication PIN fi eld will vary dep ending on the B luetooth version of the master device. If the master uses BT v2.0 or older , enter a numeric value in this field. Y ou will be pro mpted to[...]

45 Setup Bluetooth Option Configura tion 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Connecting to a Windows XP ® SP2 Master Device This process covers t he printer install ation for W indows XP SP2 (or above) 1. From the W indows ‘S tart’ menu, open the ‘ Printers and Faxes ’ window . Click on ?[...]

Setup Bluetooth Option Configura tion 46 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 1. Access the ‘ Devices and Printers ’ from the Windows S tart menu ( ). 2. Check for Blu etooth devic es in the ‘ Device s and Printers ’ window . Note the g eneric W indows Bluetooth i con belo w . 3. Hover over [...]

47 Setup Bluetooth Option Configura tion 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 4. Click on the ‘ Add a device ’ in the top bar of the “ Devices and Printers ’ window . After a few moments the “ Add a device ’ windows will populate wi th Bluetooth devic es near you. 5. T urn the Bluetooth [...]

Setup Bluetooth Option Configura tion 48 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 7. Check the printe r ’ s display for the followin g screen. V erify that th e pairing numbers match. If the numbers match , then press the ‘Next button’ in the ‘ Add a device ’ window and then press the OK/Check[...]

49 Setup After Y our Printer is Connected 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Af ter Y our Printer is Connected Now that you have basic commu nication to you r printer , you may wan t to test printe r communications and then install other printer related applications , drivers or util ities. T esti[...]

Setup After Y our Printer is Connected 50 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 T est Print with a Copied ZPL Command File for Non-W indows Operating Systems: 1. Create a text fil e with the followin g ASCII three characters: ~WC 2. Save the file as: TEST .ZPL (an arbitrary file name and extensi o n [...]

1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 3 Printer Configuration Changing Printer Settings This section p resents the pr inter setti ngs that yo u can change a nd identifi es the tools fo r changing them. Th ese tool s include the following: • The contr ol panel menu • ZPL and Set/Get/Do (SGD) comma[...]

Printer Configuration Changing Printer Settings 52 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 SETTINGS Menu T able 7 • SETTINGS Menu Print Darkness Set the darkn ess to the lowest setting th at provides good print quality . If you set th e darkness too high, the label image may print unclearly , bar cod[...]

53 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A T ear -Off Position If necessary , adjust the positi on of the media extending out o f the printer after printing. • Higher numbers mo ve the media o ut (the tear lin e moves closer to the leading edge of the n[...]

Printer Configuration Changing Printer Settings 54 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Print Mode Select a print mode that is compatible with your printer opt ions. Accepted values: • TEAR OFF • PEEL OFF (use this value for Label Dispensing: Separates the liner from the label and presents a pee[...]

55 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Maximum Label Length Set the maxi mum label length to a va lue that is at l east 1.0 in. (2 5.4 mm) greater than the actual label length plus the interlabel gap. If you set the value to o ne that is smaller tha n[...]

Printer Configuration Changing Printer Settings 56 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 TO O L S M e n u T able 8 • TOOLS MENU Print Informat ion Prints the specified i nformation on the med ia, if non-continu ous media the informati on will be displayed on one or more labels (tag s, tickets, etc.[...]

57 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A LCD Contrast Change the contrast on the printer’ s display . Accepted values: 3 to 15 Related ZPL command( s): none SGD command us ed: display.contrast Printer web page: N/A Idle Disp lay Select the info rmatio[...]

Printer Configuration Changing Printer Settings 58 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Head-Cl ose Action Set the Head-Close Action Set the action for the printer to take when you close the printhead. • CALIBRA TE adjusts sensor levels and th resholds, determines th e label length, and feeds the [...]

59 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Load Defaults Load Printer or Print Server Defaults • F ACTO R Y—Restores all printer settings othe r than the network settin gs back to the factory defaults. Use care when l o ading defa ult s because you wi[...]

Printer Configuration Changing Printer Settings 60 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Communication Diagnostics Mode Use this diagno stics tool to cause the printer to output the hex adecimal val ues for all data received by the printer . For more information, see Communication Diag nostics T est [...]

61 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A NETWORK Menu T able 9 • NETWORK Menu WIRED or WLAN IP Address V iew or Set the Printer ’ s IP Address V iew and, if necessary , change the printer ’ s IP address. Changes to this sett ing are saved only if [...]

Printer Configuration Changing Printer Settings 62 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 WIRED or WLAN IP Protocol Set the IP Resolution Method This parameter tells if t h e user (permanent) or the server (dynamic) se lects the IP address. If a dynamic opt ion is chosen, this parameter tells the met [...]

63 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Channel V iew the Channel V alue This parameter retrieves the current WI-FI channel the printer is using. Accepted values: N/A Related ZPL command( s): none SGD command us ed: wlan.essid Printer web page: V iew a[...]

Printer Configuration Changing Printer Settings 64 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Reset Netw ork Thi s option resets the wired or wire less print serv er . Y o u must reset the pr int server to allow any changes to the ne twork settings to take ef fect. Accepted values: N/A Related ZPL command[...]

65 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A RFID Menu See the latest version of the RFID Programming Guide 3 for more information on usi ng this printer ’ s RFID module . Go to the Zebra W eb site: www .zeb ra.com T able 10 • RFID Menu RFID S tatus Dis[...]

Printer Configuration Changing Printer Settings 66 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Read RFID Da ta R ead and return the specified tag data from t he RFID tag located over the RFID antenna. No printer movement occurs while t ag data is being read. The prin thead can be open or closed. Accepted v[...]

67 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Programming Position If the desired programming po sition (read/wri te position) is not ach ieved through RFID tag calibration , a value may be specified . See the Zebra RFID Programming Guide 3 for more details.[...]

Printer Configuration Changing Printer Settings 68 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 RFID V oid Counter Resets the R FID void label cou nter to zero. Accepted values: N/A Related ZPL command( s): ~RO SGD command us ed: odometer .rfid.void_resett able Printer web page: N/A RFID T ag Calibration In[...]

69 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A LANGUAGE Menu T able 1 1 • LANGUAGE Menu Language If necessary , change the la nguage that the printer di splays. This change a ffects the words shown on t he followin g: • the Home menu • the user men us ?[...]

Printer Configuration Changing Printer Settings 70 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Command Character Set the Format Command Pr efix V alue The format command prefix is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instruct ions. The printer loo ks for this hex char[...]

71 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A SENSOR Menu T able 12 • SENSOR Menu Sensor T ype Select the Media Sensor Select the media sensor t h at is appropri ate for t h e media that you are using. The reflective sen sor can be used w ith all media typ[...]

Printer Configuration Changing Printer Settings 72 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 PORTS Menu T able 13 • PORTS Menu Baud Rate Set the Baud Rate Select the baud value that matc hes the one being used by the host comp uter . Accepted values: • 1 15200 • 57600 • 38400 • 28800 • 19200 [...]

73 Printer Configuration Changing Printer Settings 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Host Handshake Set the Host Handshake Protocol V alue Select the handshake protocol that mat ches the o ne being used by the host c o mputer . Accepted values: • XON/XOFF • RT S / C T S • DSR/DTR Related ZP[...]

Printer Configuration Changing Printer Settings 74 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 BLUET OOTH Menu T able 14 • BLUETOOTH Menu Bluetooth Address Displays the printe r ’ s Bluetooth Device Addre ss Accepted values: N/A SGD command us ed: bluetooth.address Mode Displa ys the Bluetooth connecti[...]

75 Printer Configuration Manual Calibration - Media 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Manual Calibration - Media The printer may nee d to have the sensors a nd the label leng th adjusted for a new media. Small variations in media from manufa cture to manufactu re and even from batch to batch of m[...]

Printer Configuration RFID Calibration 76 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 RFID Calibration RFID calibration sets communication parameters for yo ur tag type. Th is procedure shoul d be done after the p rinter has been ca librated for the media (lengt h and gap settings), typi cally a Manual Med[...]

1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 4 Print Operations This section pro vides media and print handling, font and language support, and the setup of less common printer configurations.[...]

Print Operations Determining Printer Configuration 78 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Determining Printer Configuration The ZD500 Series™ printer u ses the configurat ion report to prov ide the printer ’ s status for both ZPL. Operational status (darkness, speed, media t ype, etc.), install[...]

79 Print Operations T ypes of Media 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Setting the Thermal Print Method The ZD500 Series™ p rinter has been de signed to print in direct thermal and thermal transfe r modes. Press the menus ‘Home’ ( ) button. Navigate to the ‘SENSORS’ ( ) menu button and p[...]

Print Operations T ypes of Media 80 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 T able 15 • T ypes of Media Roll and Fanfold Media Media T ype How It Looks Description Non-Continuous Roll Media Roll media is wound on a core that can be 0.5 to 1.5 in. (12.7 to 38.1 mm) in diameter . Labels h ave adhesive [...]

81 Print Operations Media Loading 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Media Loading Use the 3 inch Core Adapters fo r media mounted o n a 3 inch I.D. (Inn er Diameter ) rolls. The maximum outside d iameter of the ro ll is 5 inches. Att aching the 3 inch Core Adapters 1. Open the p rinter . 2. Open [...]

Print Operations Media Loading 82 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Loading 3 inch I.D. Media rolls 1. W ith the printer open and the 3 inch me dia co re adapters installed, open the me dia roll holders. 2. Place the media ro ll on the hang ers on the top of the core adapt e rs an d let the me di[...]

83 Print Operations Media Loading 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Removing the 3 inch Core Adapters 1. Open the printe r and remove any med ia from the printer . 2. Push the locki ng tab on the backside of the core adapter . Push it up and toward s the middle of the printer . The core adapter w[...]

Print Operations Ribbon Overview 84 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Ribbon Overview Ribbon is a t hin film that is co ated on one side with wax, resin, or wax resin, which is transferred to the media duri ng the therm al transfe r process. The me dia determi nes whether you need to use ribbon a[...]

85 Print Operations Ribbon Overview 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Ribbon Scratch T est Perform the ribbon scratch test when labels are unavailable. T o perform a ribbon scratch test, c omplete these step s: 1. Unroll a short len gth of ribbon. 2. Place the unrolled section of ribbon on a pi e[...]

Print Operations Replacing Supplies 86 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Replacing Supplies If labels or ribbon run out while printing, leave the printer p o wer on while reloadi n g (data loss results if you tu rn off t he printer). Afte r you load a n ew label or ribbon roll, press the Feed but[...]

87 Print Operations Adjusting the Print Width 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Adjusting the Print Wid th Print width must be set when: • Y ou are using the printer fo r the first time. • There is a chan ge in medi a width. Print width may be set by: • The W indows printer driver or applic[...]

Print Operations Media Sensing 88 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Media Sensing The ZD500 Series™ printer med ia controls are set via a contro l panel setting or by sending commands to the p rinter . The printer’ s media settings can b e verified by printing a Printe r Configuration label. [...]

89 Print Operations Using the Movable Blac k Mark Sensor 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Using the Movable Black Mark Sensor The movable bl ack mark sensor allo ws the printer to use media with black marks or notches (holes) on the back side of the media (or media liner) that are not located in[...]

Print Operations Using the Movabl e Black Mark Sensor 90 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Adjusting the Movable Sensor for Black Marks or Notches The black mark sensor looks for non-reflective surfaces such as black marks, black lines, notches or holes in the medi a which do not reflect the sens[...]

91 Print Operations Using the Movable Blac k Mark Sensor 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 2. Slide the movable sensor from the center default positi on to align with the black mark s. The arrow on th e movable sensor sh ould line up wi th the right edge of the black mark. This is true for marks [...]

Print Operations Using the Movabl e Black Mark Sensor 92 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Adjusting the Movable Sens or for We b (Gap) Sensing The movable sens or supports the web /gap position s used by the leg acy Zebra ® desktop printer models and fo r some non stan dard media conf iguration[...]

93 Print Operations Printing on Fan-F old Media 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Printing on Fan-Fold Media Printing on fan-fol d media requires you t o adjust the media guide’ s stop position. 1. Open the t op cover . 2. Adjust the media guide stop position with t he green thumb w heel. Use a[...]

Print Operations Printing on Fa n-Fold Medi a 94 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 3. Insert the media through the slot at the rear of th e printer . 4. Run the media between the me d ia guide and roll ho lders. 5. Close the top cover . After printing or feeding several la bels: If the media does[...]

95 Print Operations Printing with Externall y Mounted Roll Media 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Printing with Externally Mounted Roll Media The printer accommodates ex ternally mounted rol l media similar to the printer ’ s su pport of fan-fold media. The printer requires the med i a roll an[...]

Print Operations Fonts and Y our Printer 96 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Font s and Y our Printer The ZD500 Series™ printer su pports your lang uage and font requirem ents with a variety of internal fonts, on-bo ard font scaling, int ernatio nal font sets and charact er code page support, [...]

97 Print Operations Fonts and Y our Printer 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Asian font s and Other Large Font Se t s Asian langua ge pictographic fo nts have large char acter sets with thousands of characters t hat support single lan g uage code pag e. In order to support t he larg e Asian char[...]

Print Operations Fonts and Y our Printer 98 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Notes • __ ____________________ _____________________ ____________________ ____ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ____________________ ___[...]

1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 5 Printer Options This section covers th e common printer opti ons and accessories with brie f descriptions and how to get yo u started using o r configuring yo ur printer option or a ccessory .[...]

Printer Options Label Dispenser Option 100 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Label Dispenser Option The factory insta lled label dispen ser option allows you to print a label with backing (liner/web) being re moved from the la bel as it prints, ready for applicati o n. When printi ng multiple lab[...]

101 Printer Options Label Dispenser Option 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 2. Lift the liner over the top of the printer and open the dispenser door . 3. Insert the lab el liner between t he di spenser door and the printer body .[...]

Printer Options Label Dispenser Option 102 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 4. Close the disp enser door . 5. Press the Feed button to advance the media. 6. During the print job, the print er will peel of f the backing and present a single label. T ake the label fro m the printer to al low the p[...]

103 Printer Options Cutter Option 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Cutter Option The printer supports a factory installed medi a cutter option for ful l width cutting o f label liner , tag or receipt media. These cutter option s are all supported in a single cutter housing design . The type of c[...]

Printer Options Cutter Option 104 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Loading Media with the Cutter Option 1. Open the printer . Remember that you need to pull the release lat ch levers toward the front of the prin ter . 2. Adjust the media sensor ’ s position for l abels or cont inuous media to [...]

105 Printer Options Cutter Option 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 4. Thread the med ia through the c utter ’ s inside slot so t hat it extends out of the front o f the printer . V erify the roll turns freely . The roll must not sit in the bottom of th e media compartment. V erify that media?[...]

Printer Options ZebraNet® Internal Wire le ss Print Server Option 106 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 ZebraNet ® Internal Wireless Print Server Option The ZebraNet ® Intern al W ireless Print Server (PS) is an optio nal factory installe d device that connects to W i-Fi network access point o[...]

107 Printer Options Bluetooth Option 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Bluetooth Option Bluetooth is an optional factory install ed (internal wireless ) device that can connect to other Bluetooth enabl ed devices and computers. The Bluetooth radi o inside ZD500 Series™ prin ters complies with B[...]

Printer Options Bluetooth Op tion 108 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Printer Network Configuration S t atus Label ZD500 Series™ printers wi th the ZebraNet ® Internal W ireless Print Server option on-board print an addi tional print er configuration status label for information nee ded to e[...]

1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 6 Maintenance This section provid es routine cl eaning and maintenance pro cedures.[...]

Maintenance Cleaning 110 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Cleaning When you clea n the printer , use one of the following supplies that best suits your needs: Y ou can obtain cleaning su pplies at www .zipzebra.com . The cleaning pro cess takes just a co uple of minutes usin g the steps outlin e[...]

111 Maintenance Cleaning 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Cleaning the Printh ead Always use a new cleaning pen on the printhead (an ol d pen carries contamin ants from its previous u ses that m ay damage the printhead). When you loa d new media, yo u can also clea n the printhead. 1. Rub the cl[...]

Maintenance Cleaning 112 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Media Path Cleaning Use a cleaning swab to remove debris , dust or crust that has built -up on the holders, gui des and media path surfaces. 1. Use the alcohol in the clea ning swab to so ak t he debris to break up the adhesive. 2. W ipe [...]

113 Maintenance Cleaning 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Sensor Cleaning Dust can accumula te on the media sensors. 1. Gently brush away dust; if ne cessa ry , use a dry swab to brush away dust. If adhesives or other contaminates remain, use an alco hol moistened swab to break it up. 2. Use a d[...]

Maintenance Cleaning 114 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Platen Cleaning and Replacement The standard platen (drive roll er) normally does not require cleaning. Pape r and liner dust can accumulate without effecting print operations. Contamin ates on the pla ten roller can damage the printhead [...]

115 Maintenance Cleaning 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 3. Lift the pla ten out of the prin ter ’ s bottom frame. 4. Clean the pl aten with the a lcohol moist ened swab. C lean from the ce nter out. Rep eat this process until th e all of the roller surface has been cl eaned. If there has bee[...]

Maintenance RTC B a tt e ry 116 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 7. Align the plat en with the gear to the left and lower it into the printe r ’ s bottom frame. 8. Rotate the pl aten bearing la tch release tabs down on the right and left sides towards the rear of the printer a n d snap them in[...]

117 Maintenance Replacing the Printhead 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Replacing the Printhead If you need to replace the p rinthead, read the procedure and re view the removal and installation steps before actuall y replacing the printhead. Before followi ng the step s in this proce dure, ope[...]

Maintenance Replacing the Printh ead 118 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 3. Use a blunt tipped tool to press t he release tab on the right side and then the left side of the printhead. The too l diameter can be from 0.10 to 0.15 inches (2 .5 to 3.8 mm). Insert the tool i nto the ribbon frame&ap[...]

119 Maintenance Replacing the Printhead 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 4. Gently but fi rmly pull the two printhead cabl e bundles’ connectors of f of the printhead. 5. Gently but firmly pull the green ground wire of f the printhead.[...]

Maintenance Replacing the Printh ead 120 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Replacing t he Print head 1. Push the left si de printhead c o nnector int o the print head. The conn ector is keyed to only insert one way . 2. Connect the green ground w ire to the printhead. 3. Push the righ t side prin[...]

121 Maintenance Replacing the Printhead 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 5. Insert the prin thead bracket’ s the tab into slot in the ribbon frame assembly . Align the printhead sp ring slots to the fiv e posts and snap the printhe ad into the ribbon frame. Slot Post Spring Slot Tab Spring Slo[...]

Maintenance Replacing the Printh ead 122 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 6. Place the left hand side of the ribbon guid e into the ri bbon frame. Swing t h e right side o f the ribbon gui de into the slot and snap it in to position . 7. V erify that the prin thead moves up and down freely when [...]

1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 7 Troubleshooting This section provides troubleshoots procedures.[...]

T roubleshooting Error Messages 124 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Error Messages The control pa nel displays me ssage s when there is an error . See Ta b l e 1 for errors, the p o ssible causes, and the recommended solut ions. T able 1 • Error Messages Displa y/ Indicator Lights Possible Ca[...]

125 T roublesh ooting Error Messages 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A ST A TUS light steady ye llow The printer shows one of these messages or cycles between them. Caution • An improperly connected pri nthead data or power cable can cause these erro r messages. The printhead may be hot enough [...]

T roubleshooting Printing Issues 126 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Printing Issues This section help s you identify possible issues wit h printing or pri nt quality , the possible causes, and the recommended solut ions. T able 2 • Printing Issues Issue Possible Cause Recommended Solution Ge[...]

127 T roublesh ooting Printing Issues 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A No print on the label. The media may not be direct thermal medi a when prin ting without ribbon (i.e. thermal transfer). See the test proc edure Determining Therm al Media T ypes on pa ge 79 . The ribbon may not have the ‘i[...]

T roubleshooting Printing Issues 128 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 V ertical dri ft in top-of-form position The printer is ou t of calibrat ion. Calibrate the printe r. See Manual Cali bration - Media on page 75 . The platen roller is dirty . Clean th e prin thead and platen roller . See Clea[...]

129 T roublesh ooting Ribbon Problems 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Ribbon Problems Ta b l e 3 identifies problems that may occur with ribbon, the po ssible causes, and the recommended solution s. T able 3 • Ribbon Problems Problem Possible Cause Recommended Solution Broken or mel ted ribbo[...]

T roubleshooting Communications Problems 130 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Communications Problems Ta b l e 4 identifies problems with communica tions, the possible causes, and the recommended solutions. T able 4 • Commu ni cations Problems Problem Possible Cause Recommended Solution A labe[...]

131 T roublesh ooting Miscellaneous Issues 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Miscellaneous Issues Ta b l e 3 identifies miscellaneous i ssues with the printer, th e possible causes, and the recommended solution s. T able 5 • Miscellaneous Printer Problems Problem Possible Cause Recommended Solu[...]

T roubleshooting RFID T roubleshooting 132 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 RFID T roubleshooting Many RFID hardw are problems can be corrected or dia gnosed by performing a ‘Manual Calibration - Me dia’ on the printer ( Manual Calibration - Media on page 75 ) followed by a ‘RFID Calibrati[...]

133 T roublesh ooting Printer Diagnostics 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Printer Diagnostics Diagnostic reports, calibrations procedures, re storing factory defaults and other diag nostics provide specifi c information about th e condition of th e printer. The pr ocedures sample printouts and [...]

T roubleshooting Printer Diagnostics 134 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Configuration Report The Configuratio n Report (CANCEL self test) print s a set of printer and network configuratio n reports. T o perform the configuration, complete the se step s: 1. Make sure the med ia is properly lo a[...]

135 T roublesh ooting Printer Diagnostics 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Print Quality Report Different types of media may require differen t darkness settings. This sect ion contains a simple but ef fective method for determi ning the ideal darkness for printi ng bar codes that are within spe[...]

T roubleshooting Printer Diagnostics 136 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 4. See Figur e 2 and Ta b l e 6 . Inspect the test l abels and determine wh ich one has the best print quality for yo ur application. If you have a bar code verifier, use it to measure bars/spaces and calculate the print c[...]

137 T roublesh ooting Printer Diagnostics 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A 5. Note the relat ive darkness value a nd the print speed printed on the best test label . 6. Add or subtract th e relative darkness value from the darkness value specified on th e configuration la bel. The resulting nume[...]

T roubleshooting Printer Diagnostics 138 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Reset Printer Fa ctory Default s Performing this resets the p r inter configuration t o the factory default values for the non- network printer set tings. Perform a sensor cal ibration after this procedur e. (See Manual Ca[...]

139 T roublesh ooting Printer Diagnostics 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Communication Diagnostics T e st The communicat ion diagnostic s test is a troubleshoot ing tool for checking the interco nnection between the printe r and the host computer . When the print er is in diagnostics mo de, it[...]

T roubleshooting Printer Diagnostics 140 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Sensor Profile Use the sensor profile image (which will extend across severa l actual labels or tags) to troubleshoot the foll owing sit uations: • The printer ex periences diffic ulty in determinin g gaps (web) between [...]

141 T roublesh ooting Printer Diagnostics 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Media Sensor Profile ( Figure 4 ) The line lab eled MEDIA ( 1 ) on the sensor pr ofile indicates the media sen sor readings. The media sensor th reshold settings is indi cated by WEB ( 2 ) . The media ou t threshold is in[...]

T roubleshooting Printer Diagnostics 142 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Notes • __ ____________________ _____________________ ____________________ ____ ___________ _____________________ ____________________ ____________________ __ ___________ _____________________ ____________________ ______[...]

1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A A Appendix: Interface Wiring This section provides wiring diagrams for typical interface cables that do not have a single standardized configuration.[...]

Appendix: Interface Wiring Serial Port In terface 144 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Serial Port Interface The maximum current avai lable through the serial and/or parallel port is n ot to exceed a total of 0.75 Amps. When XON/XOFF handshak ing is selected, data flow is contro lled by the ASCI[...]

1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A B Appendix: Dimensions This section p rovides exte rnal printe r dimensions.[...]

Appendix: Dimensions External ZD500 Series ™ Printer Dimensions 146 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 External ZD500 Series™ Printer Dimensions 7.90 in 200.7 mm 7.48 in 190 mm 2.46 in 62.5 mm 10.05 in 255.1 mm 4.05 in 103 mm 0.52 in 13.2 mm 9.53 in 242 mm 13.6 in 345 mm 10.05 in 255.1 mm 14.0[...]

147 Appendix : Dimensions External ZD500 Series™ Printer Dimensions 1/16/2014 ZD500 Series™ Thermal Transfer Printer User’s Guide P1062653-002 Rev . A Label Dispenser Cutter 1.84 in 46.8 mm 3.27 in 83 mm 3.82 in 97 mm 7.48 in 190 mm 10.96 in 278.3 mm 7.90 in 200.7 mm 7.48 in 190 mm 3.1 in 78.5 mm 10.35 in 262.5 mm 1 1.20 in 284.6 mm 7.90 in 2[...]

Appendix: Dimensions External ZD500 Series ™ Printer Dimensions 148 P1062653-002 Rev . A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014 Notes • __ ____________________ _____________________ ____________________ ____ ___________ _____________________ ____________________ ____________________ __ ___________ ____________________[...]