Zebra LP2824 Plus manual

User Guide Zebra LP 2824 Plus™ Desktop Thermal Printer[...]

ii 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 ©2009 ZIH Corp. The copyrights in this manual and the software and/or firmware in the label printer described therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in th e label printer may result in imprisonment of up to one year and fines of[...]

iii 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A FCC Compliance St atement This device compli es with Part 15 rules. Operati on is subject to the following t wo conditions: 1. This device may not cause harmful in terfer ence, and 2. This device must accept any interference recei ved, including interferenc e that may cause undesired operatio[...]

iv 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ __________________ ____ ___________ _____________________ ____________________ __________________ ____ ___________ _____________________ ____________________ [...]

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A About This Document This section provides yo u with contact informatio n, document structure and orga nization, and additional re ference documents. Content s Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi How This Document [...]

About This Document Who Shoul d Use This Do cument vi 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Who Should Use This Document This User Guide is intended for use by any pe rson who needs to op erate or to troubl eshoot problems with the printer. How This Document Is Organized The User Guide is set up as follows: Section Description Intr o[...]

vii About This Document Contacts 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Contact s T echnical Supp ort via the Internet is a vailable 24 hours pe r day , 365 days per year . Web S it e: www .zebra.com E-mail Back T echnical Library: • E-mail address: emb@zebra.com • Subject line: Emaillist Self Service Knowledge Base: www .zebra.co[...]

About This Document Document Conventions viii 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Document Conventions The following co nventions are used throughout this do cument to convey certain information. Alternate Color (online only) C r oss-referenc es contain hot links to othe r sections in this guide. If you are viewing this guide on li[...]

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Contents About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi How This Document Is Organi z ed . . . . . . . . . .[...]

x 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Print Media T ypes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Determining Thermal Media T ypes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Replacing Supplies . . . . . . . . . . . . . . . [...]

xi 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A T roubleshooting T est s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Printing a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Recalibration . . . . . . . . . . . . . . . [...]

xii 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ __________________ ____ ___________ _____________________ ____________________ __________________ ____ ___________ _____________________ ____________________[...]

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 1 Introduction This section describes what you get in your sh ipping box an d provides an overview of prin ter features. This includes procedures that descri be how to open and close the print er and report any problems. Content s LP 2824 Plus™ Thermal Printers. . . . . . . . . . . . . . . . . [...]

Introduction LP 2824 Plus™ Thermal Prin ters 2 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 LP 2824 Plus™ Thermal Printers The Zebra LP 28 24 Plus™ model is the best in class desktop thermal pri nter with the widest range of features. Th e LP 2824 Plus™ printer prov ides direct thermal printing at speeds up to 4 i ps (inches per sec[...]

3 Introd uctio n What’s in the Box? 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A What’ s in the Box? Save the carton and all packi ng materials in case you need to ship or store the printer later . After unpacking, make sure you have all parts. Follow the procedures for inspe cting the printer to familiariz e yourself with prin ter part[...]

Introduction What’s in the Box? 4 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Y o ur Printer Opening the p rinter T o access the media comp artment, you must open the pri nter . Pull the release latches towards you and lift the cover . Check the media co mpartment for loose or damaged componen ts. Interface Connectors Feed Button Status [...]

5 Introd uctio n What’s in the Box? 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Printer Features Sensor Peel Bar Platen Roller Black-Line Sensor Media Gu ides Head-Up Sensor (inside) Pinch Roller Dispenser Door (open) Dispenser Option Web (GAP) Sensor Printhead Roll Holders[...]

Introduction What’s in the Box? 6 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Media Cutter (Option)[...]

7 Introd uctio n What’s in the Box? 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Operator Controls Power Switch Press the re a r o f the switch to tu rn ON or fr ont of the switch to tu rn OFF the print er . Reset Button (hidden) Use a opened paper clip as a pr obe to press the hidden reset button below the power switch. Caution • Do NO[...]

Introduction What’s in the Box? 8 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Feed Button • T ap the Feed butt on once to force th e printer to feed o ne blank label. • Press the Feed button to take th e printer out of a “pause” condition. The printer is put in to “pause” by either a pr ogramming command or an error condition[...]

9 Introd uctio n What’s in the Box? 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Closing the printer 1. Gently swing the to p cover down onto the printer’ s base. Press down on bo th sides until the cover snaps closed, typical ly with an audibl e sound.[...]

Introduction What’s in the Box? 10 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Printer Storage and Prolonged Inactivity • If you are not p l acing the print er into immediat e operation, repackage it using the original packing materials. • Storage T emperature Range: –40° to 60°C (–40°F to 140°F) • Sto rage Humidity Range: [...]

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 2 Getting Started This section describ es how to set up your printer for the first time and use the most common operating procedu res for loading media. Content s Attaching Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Loa[...]

Getting St arted Attaching Power 12 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Att aching Power 1. Make sure the p rinter ’ s power swi tch is in the OFF position (0). 2. Insert the AC po wer cord into th e power supply . 3. Plug the other end of the cord into an appropriate AC electrical outlet . Note: The active power light will go on[...]

13 Getting St arted Loading Roll Media 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Loading Roll Media When you load med i a, you must place the roll onto the media hang ers. Y ou must use the correct media for the type of printin g you require. Prep aring Media Whether your roll media is inside o r outside woun d, you load it i nto the pri[...]

Getting St arted Loading Roll Medi a 14 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Placing the Roll in the Media Comp artment 1. Open the printer . Remember that y ou need to pu ll the release latch levers toward the fro nt of the prin ter . 2. Check the core of the media roll and adjust the rol l holder ’ s slide adjustment, if nec ess[...]

15 Getting St arted Loading Roll Media 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 3. Open the media rol l holders. Pull the media guide s open with your free hand and pl ace the media roll on the roll ho lders and relea se the guides . Orient the media ro ll so that its printing sur face will face up as it passes over the platen (driv e) [...]

Getting St arted Loading Roll Medi a 16 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 4. Pull the media so th at it extends out of the front o f the printer . V erify the roll turns freely . The roll must no t sit in the bottom of the media compartment. V erify that media’ s printi ng surface is facing up. Push the media under both of the [...]

17 Getting St arted Loading Roll Media 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 5. Close the prin ter . T o lower the top cover , first press the top cover ’ s latching stand towards the center of th e printer . Gently swing the top cov er down onto the printe r ’ s base. Press down on both sides until th e cover snaps closed, typic[...]

Getting St arted Printing a T est (Printer Configuration) Labe l 18 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Printing a T est (Printer Configuration) Label Before you connect the printer to your computer , make sure th at the printer is i n proper working order . Y ou can do this by printi ng a configuration labe l. 1. Make sure the med[...]

19 Getting St arted Connecting the Printer to the Computer 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Connecting the Printer to the Computer The Zebra 2824 Plus printers support a variety of in terface options a nd configurations. These include: Universal Se rial Bus (USB) interface, RS232 Serial, Parallel (IEEE 1284.4) and 10/100 Ether n[...]

Getting St arted Connecting the Printer to the Computer 20 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Serial Communications The required cable must have a nine-pin “D” ty pe (DB-9P) ma le connector on one end , which is plugged i nto the mating (DB-9S) se rial port located on the ba ck of the printer . The other end of this signal int[...]

21 Getting St arted Connecting the Printer to the Computer 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A EPL Y Command Use the serial port setup ( Y ) co mmand to change the communication s settings on the p r inter . 1. W ith the host computer set at the same commu n ications settings as th e printer , send the Y command to ch ange the prin[...]

Getting St arted Connecting the Printer to the Computer 22 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Parallel Port The required cable must have a twenty-five pin “ D” type (DB-25P) male connector and a “Centronics” on the printer connector (IEEE 1284 A-C parallel interfa ce specification). T ighten the cable connector ’ s sc re[...]

23 Getting St arted Connecting the Printer to the Computer 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Ethernet The printer requires UTP RJ4 5 Ethernet cable rated CA T -5 or better . For more informatio n on configuri ng your printe r to run on a compatible Eth ernet based network, see the ZebraNet® 10/100 Intern al Print Server manual. [...]

Getting St arted Connecting the Printer to the Computer 24 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Inst alling Printer Dri vers and Communicating with the Printer Zebra provides th e Zebra Setup Uti lities (ZSU); a su ite of Zebra pr inter drive rs, utilities , and communications and installation tools for use with most W indows PC ope[...]

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 3 Print Operations This section pro vides media and print handling, font and language support, and the setup of less common printer configurations. Content s Determining Printer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Print Media T ypes[...]

Print Operations Determining Printer Configuration 26 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Determining Printer Configuration The 2824 Plus printer uses a ZPL printer configu ration status label t o report the printer ’ s configuration status for both EPL and ZPL operation s.The ZPL style label provides a more intuitive an d functi[...]

27 Print Operations Modes of Printing 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Modes of Printing Y ou can operate this printer in many di fferent modes and media configurations: • Direct thermal prin ting (which uses heat sensitive media to print). • S tandard T ear -Off mode allows you to tear off each label (or batch print a strip[...]

Print Operations Print Media T ypes 28 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 T able 1 • T ypes of Media Roll and Fanfold Media Media T ype How It Looks Descriptio n Non-Continuous Roll Media Roll media is woun d on a core that can be 1 in . to 1.5 in. (25 to 38.1 mm) in diameter . Labels have adhesive back ing that sticks them to a[...]

29 Print Operations Replacing Supplies 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Determining Thermal Media T y pes Thermal transfer media requires ribbon for printing while direct thermal me dia does not. T o determine if ri bbon must be used with a parti cular media, perform a media scratch t est. T o perform a media scratch test, comp [...]

Print Operations Adjusting the Print Width 30 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Adjusting the Print Wid th Print width must be set when: • Y ou are using the printe r for the first time. • There is a chan ge in medi a width. Print width may be set by: • The W indows printer driver or applicat ion software such as Zebra Desi[...]

31 Print Operations Media Sensing 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Media Sensing The 2824 Plus p rinter has automati c media sensing c apability . The printer is designed to continuously c h eck and adju st media length sen s ing for minor vari ations. Once the printer is printing or feeding media, the printer continually checks[...]

Print Operations Printing on Fa n-Fold Medi a 32 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Printing on Fan-Fold Media Printing on fan-fol d media requires you t o adjust the media guide’ s stop position. 1. Open the t op cover . 2. Open the hang ers to their widest positio n. 3. Snap the hol der-open lock towards th e front of th e pri[...]

33 Print Operations Printing with Externall y Mounted Roll Media 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Printing with Externally Mounted Roll Media The 2824 Plus p rinter accommodates externally mounted roll media similar to th e printer’ s support of fan-fold media. The printer requ ires the media roll and stand combination to h av[...]

Print Operations Fonts and Y our Printer 34 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Font s and Y our Printer The 2824 Plus printer suppo rts your language and font requirements with a variety of internal fonts, on-board font scaling, in ternational font sets and character cod e page support, Unicode support, and font downloa d. The pri[...]

35 Print Operations Fonts and Y our Printer 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Localizing the Printer with Code Pages The 2824 Plus printer suppo rts two sets of language, regi on and character sets for permanent fonts loaded into th e printer for each p rinter programming l anguage, ZPL and EPL. The prin ter supports localizat io[...]

Print Operations S tand Alone Printin g 36 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 S tand Alone Printing Y our printer can be config ured to work withou t being attached to a computer . The printer has the ability to automaticall y run a single labe l form. One or more download ed label forms can be accessed and run with a terminal or [...]

37 Print Operations EPL Line Mode 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A EPL Line Mode Y our direct thermal printer supports Line M ode printing. EPL Line M o de printing is designe d to be command compatible with EPL1 programming lang uage used in early model LP2022 and LP2042 prin ters. The Zebra 2 800 series dire ct thermal printer[...]

Print Operations EPL Line Mode 38 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ __________________ ____ ___________ _____________________ ____________________ __________________ ____ ___________ ____________[...]

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 4 Printer Options This section covers th e common printer opti ons and accessories with bri ef descriptions and how to get yo u started using or configuring your printer option or a ccessory . Content s Label Dispenser Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Printer Options Label Dispenser Option 40 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Label Dispenser Option The factory insta lled label dispenser op tion allo ws you to print a label with backing (liner/web) being re moved from the la bel as it prints, ready for applicati o n. When printing multiple labels, removing the dispensed (pee le[...]

41 Printer Options Label Dispenser Option 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 2. Lift the liner over the top of the printer and open the dispenser door . 3. Insert the lab el liner between t he di spenser door and the printer body .[...]

Printer Options Label Dispenser Option 42 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 4. Close the disp enser door . 5. Press the Feed button to advance the media. 6. During the pr int job, the printer w ill peel off the backing and present a single lab el. T aking the label fro m the printer to al low the printer to print the n ext label.[...]

43 Printer Options Cutter Option 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Cutter Option The printer supp orts two factory instal led media cutter options for full width cutting of label liner , tag or receipt media. These c utter option s are all supported in a single cutter housi ng design. The type of cutter option installed in yo ur [...]

Printer Options Cutter Option 44 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Loading Media with the Cutter Option 1. Open the printer . Remember that y ou need to pu ll the release latch levers toward the fro nt of the prin ter . 2. Check the core of the media roll and adjust the rol l holder ’ s slide adjustment, if nec essary . 1 inch [...]

45 Printer Options Cutter Option 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 3. Open the media rol l holders. Pull the media guide s open with your free hand and pl ace the media roll on the roll ho lders and relea se the guides . Orient the media ro ll so that its printing sur face will face up as it passes over the platen (driv e) roller[...]

Printer Options Cutter Option 46 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 4. Pull and thread th e media through th e cutter so that it extends out of the fro n t of the printer . V erify the roll turns freely . The roll must not sit in the bottom of th e media compartment. V erify that media’ s printing surface is facing up. 5. Push t[...]

47 Printer Options Cutter Option 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 6. Close the prin ter . T o lower the top cover , first press the top cover ’ s latching stand towards the center of th e printer . Gently swing the top cov er down onto the printe r ’ s base. Press down on both sides until th e cover snaps closed, typically w[...]

Printer Options ZebraNet® 10/100 Internal (Wi red) Print Server Option 48 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 ZebraNet ® 10/100 Internal (Wired) Print Server Option The ZebraNet ® 10/100 Intern al Print Serv er (PS) is an opti onal factory insta lled device that connects the network and your ZebraLink TM -enabled printer . The p[...]

49 Printer Options ZebraNet® 10/100 In ternal (Wired) Print Server Op tion 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Printer Network Configuration S t atus Label 2824 Plus printers with the ZebraNet® 10/100 Internal Print Server option on-bo ard print an additional printer configuratio n status label for information needed to esta blis[...]

Printer Options RTC and Full Flash Memory Option 50 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 RTC and Full Flash Memory Option Printers with th e factory insta lled R TC (Real Time Clock) and Full Fla sh Memory optio n allow you t o create highly cu stomize-able printer applica tions, improve printer productiv ity and flexibility , and p[...]

51 Printer Options Asian Fonts - Printer Accessory 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Asian Font s - Printer Accessory Asian font sets are do wnloaded into the p rinter by the user or integrator . Y our 2824 Plus printer must have the R TC and Full Flash Printer Memo ry option installed to support the large Asian font files. The f[...]

Printer Options KDU — Printer Accessory 52 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 KDU — Printer Accessory The KDU (keyboard display unit) is a small termin al unit tha t interfaces wi th the print er for accessing EPL labe l forms stored in the prin ter . Y our 2824 Plus printer must include the serial port option to operate with [...]

53 Printer Options KDU Plus — Printer Accessory 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A KDU Plus — Printer Accessory The KDU Plus is a terminal device with memory for storing fil e s and maintaining o ne or more remote printers. The KDU Plu s has a larger laptop style keyboard than the Zebra’ s original KDU design. Y our 2824 Plu[...]

Printer Options KDU Plus — Printer Accessory 54 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ __________________ ____ ___________ _____________________ ____________________ __________________ ____ ________[...]

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 5 Maintenance This section provid es routine cl eaning and maintenance pro cedures. Content s Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . [...]

Maintenance Cleaning 56 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Cleaning When you clea n the printer , use one of the following supplies that be st suits your needs: Y ou can obtain cleaning su pplies at www .zipzebra.com . The cleaning pro cess takes just a couple of minutes usin g the steps outlined below . Cleaning Supplies Order Qu[...]

57 Maintenance Cleaning 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Cleaning the Printh ead Always use a new cleaning pen on the printhead (an ol d pen carries contamin ants from its previous u ses that m ay damage the printhead). When you loa d new media, yo u can also clea n the printhead. 1. Rub the cleaning pen across t he dark area of[...]

Maintenance Cleaning 58 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Media Path Considerations Use a cleanin g swab to remove deb ris or dust that h as built-up on the holders, guides and media path surfaces. 1. Use the alcohol in the clea ning swab to so ak t he debris to break up the adhesive. 2. W ipe the rid ges to remove accumulated de[...]

59 Maintenance Cleaning 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Sensor Cleaning Dust can accumula te on the media sensors. 1. Gently brush away dust; if ne cessa ry , use a dry swab to brush away dust. If adhesives or other contaminates remain, use an alco hol moistened swab to break it up. 2. Use a dry swab to remove any resi due that[...]

Maintenance Cleaning 60 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Platen Cleaning and Replacement The standard platen (drive roll er) normally does not require cleaning. Pape r and liner dust can accumulate without effecting print operations. Contamin ates on the pla ten roller can damage the printhead or c ause the media to slip or st i[...]

61 Maintenance Cleaning 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 3. Lift the pla ten out of the prin ter ’ s bottom frame. 4. Clean the pl aten with the a lcohol moist ened swab. C lean from the center out. R epeat this process until th e all of the roller surface has been cl eaned. If there has been heavy adhesive build-up or labe l [...]

Maintenance Replacing the Printh ead 62 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Replacing the Printhead If you need to replace the printhead, read the procedure and re view the removal and installation steps before actuall y replacing the printhead. Printhead Removal 1. Unsnap the bracket from the lid. Caution • Prepare your work are[...]

63 Maintenance Replacing the Printhead 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 2. Slide the print head to one side until it is free of the lid. 3. Use a #1 Phillips driver to l oosen the screw that holds the ground wire to the b r acket; pull the wire away fr om the bracket . 4. Unplug both bu ndles of printhead wi res from the left an[...]

Maintenance Replacing the Printh ead 64 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Replacing the Print head 1. Align the printhe ad to plug the left and right connectors into th e wire bundles. 2. Slip the ground w ire under the rig h t screw and use a #1 Phillips driv er to tighten in. 3. Slide the pr inthead in to one side and jog it in[...]

65 Maintenance Replacing the Printhead 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 5. V erify that the prin thead moves up and down freely when pressure is applied and remains locked when released. 6. Clean the printhead. Use a new pe n to wipe bo dy oils (finger prints) and debris off the printhead. Clean from the c enter of the printhead[...]

Maintenance Replacing the Printh ead 66 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ __________________ ____ ___________ _____________________ ____________________ __________________ ____ ___________ ______[...]

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A 6 Troubleshooting This section provides info rmation about printer error report ing that you might need for printe r troubleshootin g. Assorted diagno stic tests are included. Content s S tatus Light Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

T roubleshooting St atus Light Descriptions 68 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 S tatus Light Descriptions What the St atus Light is T elling Y ou LED St atus and Color Printer St atus For a Resolution, Refer to Numbe r: Off Off 1 Solid Green On 2 Solid A mber Stopped 3 Flashing Gree n Normal Operat ion 4 Flashing Red Stopped 5 [...]

69 T roublesh ooting St atus Light Error Resolutions 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A S tatus Light Error Resolutions 1. The printer is not receiving power . • Have you turned on the printer power? • Check power connections from the wall outlet to the po wer supply , and from th e power supply to th e printer . Check the pow[...]

T roubleshooting St atus Light Error Resolutions 70 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 5. The media is out. • Follow the instructions for Loading Rol l Media on page 13 in the Getting Starte d section, and then press t he Feed button to resume printing. The printhead is open. • Close the top cover and then pr ess the Feed butt[...]

71 T roublesh ooting Print Quality Problems 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Print Quality Problems No print on the label. • The media may not be direct ther mal media. See the test pro cedure Determining Thermal Media T ypes on page 29 . • Is the media loaded correctly? Follow the instruc tions for Loading Roll Media on pag[...]

T roubleshooting Print Quality Problems 72 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 The printing does not st art at the to p of the label or misprinting of one to three labels. • The media m ay not be th readed c orrectly . Follo w the instr uctions for Loading Roll Media on page 13 in the Getting S tarted section. • The printer n e[...]

73 T roublesh ooting Manual Calibration 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Manual Calibration Manual calibrat ion is recommende d whenever you are using pre-pr i nted media or if the printer will not correctly auto calibrate. 1. Make sure media i s loaded. 2. T urn on the printer power . 3. Press and hold the Fee d button until th[...]

T roubleshooting T roubleshooting T ests 74 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 T roubleshooting T est s Printing a Configuration Label T o print out a listi ng of the printer’ s current configuration, refer to the one-flash sequ ence in Feed Button Modes on page 77 in this section Recalibration Recalibrate the printer if it star[...]

75 T roublesh ooting Resetting the Factory Default V alues 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Resetting the Factory Default V alues Sometimes, resetting the printer to th e factory defaults may solv e some problems. Re fer to the four-flash sequence in Feed Button Modes on page 77 in this section. Communications Diagnostics If the[...]

T roubleshooting Communications Diagnostics 76 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 The following example of a co mmunications DUMP mode prin ted out. The printout displays hexadecimal d ata 00h-FFh (0-255 d ecimal) with a unique charact er for each hexadec imal value displayed above the h exadecimal data. The blank lines between t [...]

77 T roublesh ooting Feed Button Mode s 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Feed Button Modes Power Off Mode (Communi cations Diagnostics Mod e) W ith the printer power off, press and hold the Feed button while yo u turn on the power . Flash Sequence Action Rapid Red Flashing Firmware Download Mode - The printer starts rapidly f la[...]

T roubleshooting Feed Button Modes 78 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Power On Modes W ith the printer power on and top cover closed , press and hold the Feed button f o r several seconds. The green status LE D will flash a number of times in sequence. The explanation at the right (A ction) shows what happens when you release t[...]

79 T roublesh ooting Using the Printer ’s Reset Button 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Using the Printer ’ s Reset Button The printer’ s reset button can restore the printer or network (th e internal print server) to factory defaul t configuration. By pressing and ho lding the reset bu tton for one (1) or more seconds, th[...]

T roubleshooting Using the Printer ’s Reset Button 80 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Notes • ___________ ____________________ _____________________ _______________ ___________ _____________________ ____________________ __________________ ____ ___________ _____________________ ____________________ __________________ ____ __[...]

4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A A Appendix This section provides printer interface connection information . Content s Universal Serial Bus (USB) Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Universal Serial Bus (USB) Interface 82 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Universal Serial Bus (USB) Interface The figure below displays the cable wirin g re quired to use the printer’ s USB interface. The printer requires cable or cable pac kagin g that bears the “ Certified USB™” mark to guarantee USB 2.0 compliance. Fo[...]

83 Parallel Interface 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Parallel Interface The printer ’ s parallel interface uses the IEEE 1284-A to 1284-C parallel interface cables. the host connector h as a DB-25 pin male connecto r . The printer connector is a Ce ntronics style connector . PRINTER DB -25 Pin No. Centronics Pin No. DB -25 t[...]

Ethernet Interface 84 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Ethernet Interface This interface requires a UTP RJ 45 Ethernet cable rated CA T -5 or better . The table below provides the cable’ s pinout assignments. Signal Pin Pin Signal Tx+ 1 1 Tx+ Tx- 2 2 Tx- Rx+ 3 3 Rx+ —4 4— —5 5— Rx- 6 6 Rx- —7 7— —8 8— 4 3 2 1 5[...]

85 Serial Port Interface 4/1/09 LP 2824 Plus™ User Guide 980644-001 Rev . A Serial Port Interface The maximum current avai lable through the serial and/or parallel port is n ot to exceed a total of 0.75 Amps. When XON/XOFF handshak ing is selected, da ta flow is controlled by the ASC II control codes DC1 (XON) and DC3 (X OFF) . The DTR control le[...]

Serial Port In terface 86 980644-001 Rev . A LP 2824 Plus™ User Guide 4/1/09 Connecting the Printer to a DTE Device Connecting the Printer to a DCE Device DB-25S Connector to DTE Device (PC) DB-9P Connector to Printer DB-9P Connector to Printer DB-9S Connector to DTE Device (PC) DB-9P Connector to Printer DB-9P Connector to Printer DB-25S Connect[...]