Zoom X5V manual

USER’S GUIDE ADSL X5v[...]

NOTICE NOTICE NOTICE NOTICE This doc ument c ontai ns pro prieta ry inf ormation prote cted by copy right, and this M anual an d all th e ac company ing h ardware , softw are, and documenta tion a re copy righte d. No par t of this doc ument may be photocopied or reproduced by mechanical , electronic , or othe r means in any fo rm. The manufa ct ur[...]

Contents O VERVIEW .......................................................................... 4 I NSTALLATION I NSTRU CTIONS ................................................ 5 1.1 I NSTALL ING THE S OFTWARE ................................................. 6 1.2 I NSTALL ING THE H ARDWARE ................................................ 7 1.3 C ONF[...]

4A D S L X5v User’s Gui de Overview The X5v is an ADSL modem, a gateway/router, and a VoIP telephone adapter, all contained in one device. The ADSL modem gives you a connection to the Internet through your Internet service provider. The gateway/ro uter provides an interface between the Internet and your own local network. It also includes an adva[...]

Chapter 1: Ins tallation Inst ru ctions 5 1 Installation Instructions This chap ter covers t he basic instruct ions needed to inst all your X5v, conne ct to the Int ernet, and p lace VoIP cal ls. If you purchased an X5v Model 5565 and used its Quick Start for Windows, please go to Chapter 2. Otherwise please continue below. What’s in the Package [...]

6A D S L X5v User’s Gui de If anything is missing o r damage d, contact Z oom Custo mer Support or y our reta iler or d istribu tor. In addition, you may have: • Phone-jac k ada pter to adapt the RJ-11 phone co rd to a different phone jack (certain unit s only) • DSL line filte r(s ) (certain units only). What You Will Need • A Macintosh , [...]

Chapter 1: Ins tallation Inst ru ctions 7 1 1 1 1 Your comp uter mus t be on. In sert the supplied CD into the CD-ROM d rive. The CD sta rts automa tically and the Mai n Menu opens. (Note: If the CD does not start au tomatically, on the desktop, clic k the Start b utton, click Run , an d then type D:setup.exe , where D i s the letter of your CD -R[...]

8A D S L X5v User’s Gui de c c c c If you are connectin g the X5v directly to a compute r: If possible, use your computer’s Ethernet port: Plug one end of the included Ethernet cable into one of the X5v’s LAN jacks ( 1 , 2 , 3 , or 4 ) and plug the ot her end into the computer’s Ethernet port. You can plug in one computer per LAN jack. If y[...]

Chapter 1: Ins tallation Inst ru ctions 9 Windows 2000 users: You may see a Digital Signat ure Not Found dialog box. You can sa fely disregard thi s message and click Yes . Windows 98/Me users: Restart your computer if you are prompted to do s o. 4 4 4 4 Phone filters are not ab solutely required, but we HIGHLY RECOMMEND that you install a filter o[...]

10 ADSL X5v User’s Guide Your version nu mber is right under the Microsof t Internet Explorer logo. You can ignore all the numbe rs after the period following the first digit. 1 1 1 1 On the desktop, right-clic k (not left-click) the Intern et Explorer icon, and select Properties . If you cannot access Internet Ex plorer: Windows XP users: F rom [...]

Chapter 1: Ins tallation Inst ru ctions 11 In the Local area netwo rk Internet co nfiguratio n dialog box, uncheck the box “Automatic discove ry of proxy server” . Then click Next . A dialog box asks if you want to set up an email account. Click No and then Ne xt . 6 6 6 6 When the configuration process i s done, you will see a Completin g the [...]

12 ADSL X5v User’s Guide You need to fill i n at least three o f these boxes: V PI, VCI, and Encapsula tion. Your service provider may have given you these setting s, although most do not. If you have them, it will make installation a little faster and easier, but don’t wo rry if you don’t have them. We’ll tell you how to figure them out. I[...]

Chapter 1: Ins tallation Inst ru ctions 13 2 2 2 2 Click Save Changes . 3 3 3 3 If the Encapsula tion se tting that y ou entere d starts wit h either PP PoE or PPP oA: Click Writ e Settings t o Flash and Reboot , and Confirm . Once the process is complete, the X5v’s LINK light remain on steady (this sho uld take about 15 seconds). If it doesn’t[...]

14 ADSL X5v User’s Guide If You DO NOT Have VPI, VCI, and Encapsulation Setti ngs from Your Servic e Pro vide r If you do not have the se ttings fr om your se rvice provider, the tables beginning on page 69 show the settings for t he most commonly encountered service providers in the USA and many other countries. If there is more than one setting[...]

Chapter 1: Ins tallation Inst ru ctions 15 5 5 5 5 Go to your We b Browser (i.e., Internet Explorer or Netscape Navigator) and try to connect to a familia r Web address. 6 6 6 6 If you connect successfully, y our installati on is complete and you’re ready to browse t he web! Continue with Setting Up VoIP Service on page 16. If you do not connect [...]

16 ADSL X5v User’s Guide 2 2 2 2 Click Save Changes , then Write Sett ings to Flash and Reboot , and then Co nfirm . 3 3 3 3 Resume where you lef t off (ei ther Step 4 on page 13 or Step 5 on page 15). 1.5 Setting up V oIP Service If you purchased a X5v Model 5565, your uni t has been set up fo r VoIP service, so continue at Section 1.6 Calling T[...]

Chapter 1: Ins tallation Inst ru ctions 17 indicate that you are dialing a VoIP call, your calls will be routed and billed as if you didn’t have VoIP, through you r regular telephone service. Note: In the event of a power failure, the X5v routes all calls as conventional calls. Additional F eatures Additional F eatures Additional F eatures Additi[...]

18 ADSL X5v User’s Guide X5v, you must switch the X5v to VoIP-only Mod e and se t it to receive PSTN calls. All calls that you dial from the phone attached to the X5v will be VoIP calls so you do not need t o dial # fi rst. Fo r additional information about this feature and how t o use it, see Voice over IP optio ns on page 36. 1.7 Playing Online[...]

Chapter 1: Ins tallation Inst ru ctions 19 Important! I f your comp uter alre ady has firew all software installed: If you have third-party firewall software installed on your computer, such as the Windows XP firewall, you may need to deactivate it before opening por ts by setti ng up a virtual server or a DMZ. If you don’t, your computer may blo[...]

20 ADSL X5v User’s Guide 2 2 2 2 Choose an IP address for Gaming. Click on the Zoom X5v icon on you r desktop (or type 10.0.02 in your Web browser just the way you would normally type a web address) to get to the X5v’s Main Page . Click the Advanced Setup icon, then click LAN Settings . There you will see the starting and ending range of the X5[...]

Chapter 1: Ins tallation Inst ru ctions 21 Properties to displa y the Win dows TCP/I P Properties dialog box. For Windows 98 and Me: From the desktop click the Start button, then poi nt to Settings an d then Cont rol Panel. Double- click the Netwo rk icon to display the Network configu ration screen. Highlight your NIC card’s TCP/IP entry (it sho[...]

22 ADSL X5v User’s Guide instead of 10.0.0.16. When done, click OK and continue with Step 7. IP address 10.0.0.16 Subnet mask 255.255.255.0 Default gate way (X5v ’s LAN IP address) 10.0.0.2 Preferred DNS ser ver 10.0.0.2 For Windows 98 and Me: Click Specify an IP Address and ente r the setting s for IP Address and S ubnet Ma sk shown below, unl[...]

Chapter 1: Ins tallation Inst ru ctions 23 Under the TCP/IP tab, highlight Manually in the Confi gure : list box and enter the settings for IP Ad dress, S ubnet Mas k, Route r, and DNS Servers shown below, unless you c hose an IP address in Step 1 oth er than 10.0.0 .16 , in which case you should e nter the number that you chose instead of 10.0.0.1[...]

24 ADSL X5v User’s Guide other than 1 0.0.0.16 , in which case you should ente r the number that you chose instead of 10.0.0.16. When done, close the Window and you will be prompted to click Save . Then continue with Step 7. IP address 10.0.0.16 Subnet mask 255.255.255.0 Router address (X5v’s LA N IP address) 10.0.0.2 Name server addr. 10.0.0.2[...]

Chapter 1: Ins tallation Inst ru ctions 25 8 8 8 8 Configure the Virtual Server. This is where you’ll need to enter the information that you got from your gaming manual or the www.practicallynetwo rked.com web site. Unf ortuna tely, you can only configu re one port a t a time . Each time you configu re a new port, your computer will reb oot when [...]

26 ADSL X5v User’s Guide Public Port Inbound port fro m the Interne t that y ou want to open. This is the port number, or one of the port nu mbers, t hat you got f rom your gaming man ual or th e web sit e at www.practica lly networked.com Private Port Inbound port fro m the X 5v that you w ant to open to the LAN side. T his is th e port number, [...]

Chapter 1: Ins tallation Inst ru ctions 27 Using Your X5v with Xbox ® Live No special settings are required to use Xbox Live. If you are using PPP encap sulation, just be sure to enter the login DS L User Name and Password supplied by your provide r on the X5v’s Basic Setup page. Once installation is complete, follow these steps. 1 1 1 1 Up date[...]

28 ADSL X5v User’s Guide cable. Otherwise, you can buy one at your local electronics or computer store. Then follow the steps below. 1 1 1 1 Load the PS2 Ne twork Adap ter Sta rt-up Disc tha t was supplied with the PS2 networ k adapter into the PlaySta tion 2. 2 2 2 2 At the PlayStation’s main menu, select ISP S etup. 3 3 3 3 If you have pre-ex[...]

Chapter 1: Ins tallation Inst ru ctions 29 Save Changes , then W rite Setti ngs to Flas h and Reboo t , and then Confirm to complete the process. IMPORTANT: Outside game players need to know the X5v’s WA N IP addr ess . To find thi s address, click the Syste m Status icon at the top of the X5v’s web page and scroll down to the WAN Status sectio[...]

30 ADSL X5v User’s Guide Windows Use rs: Please see the Customer Suppo rt portion of the CD for contact information. You may also want to ref er to th e Fr equ ent ly A ske d Qu est ion s on the CD. Macintosh and L inux Us ers: You will find Cu stomer Support informati on and User Documentatio n in Adobe PDF format in the appropriately named fo l[...]

Chapter 1: Ins tallation Inst ru ctions 31 1.11 W indows Users: R emoving the X5v If you have Windows and want to remove your X5v—for instance, if you move your computer to a location without ADSL service— you should remove the software before disconnecting the hardware . 1 1 1 1 From the desktop, select Start/Programs/Zoom VoIP/Gateway/Uninsta[...]

32 ADSL X5v User’s Guide 2 Voice Over IP Settings This chapter explains the VoIP settings on the Basic and Advanced VoIP pages of the Zoom Configuration Manager. You may need these settings if your Service Provider requires you to make changes or if you want to adjust your caller ID, VoIP ring and dial tone, or VoIP Only Mode. 2.1 How to Access t[...]

Chapte r 2: Voi ce Ove r IP S ettings 33 The Sta tus section of the Voice over IP page is display-only. The following table explains the settings on the page: Setting Value User ID Number as signed to y ou by your V oIP service prov ider. Note: M ost likely , it is identical to your VoIP phone numb er. Auto-Configuration Status Indicates w hether y[...]

34 ADSL X5v User’s Guide The Basic Setup section of the Voice over IP page displays the setting s describe d below. Setting Value Auto A ccount Configuration The Auto Accou nt settings (server, fil ename, and encrypti on) are op tional and need to be supported by your serv ice provider . If your service prov ider suppor ts thi s feature, yo u can[...]

Chapte r 2: Voi ce Ove r IP S ettings 35 Setting Value VoIP only Mode Disabled by default. Refer t o the tab le on the next page for a descr iption of this featur e. Allow incoming PSTN calls Disabled by default. Refer t o the tab le on the next page for a descr iption of this featur e. Download Configuration Now Click to initiate a d ownload o f a[...]

36 ADSL X5v User’s Guide The following table describes what you can do with the Voice over IP options — VoIP only Mode and Allow incomi ng PST N calls : VoIP Only Mode Allow incoming PSTN calls Use this settin g if you: Want to use th e defaul t X5v settin g. You w ill be able to make and re ceiv e VoIP and PSTN calls on the phone connect ed to[...]

Chapte r 2: Voi ce Ove r IP S ettings 37 2.2 Changing Y our V oIP Settings Click the Advanced VoIP Set up button on t he bottom o f the Voice over IP page. From this page, you can change the X5v’ s VoIP settings if you need to match those of your service provider. Setting Meaning Enable or Disable VoIP Default is Enable. Un check the box to deact[...]

38 ADSL X5v User’s Guide Setting Meaning Auto A ccount Configure Enabled by de fault. If yo ur service provider uses autom atic confi guration download s, this box will be che cked. If y ou do no t want automatic d ownloads , clear the check box. This w ill prevent inf ormation that y ou have entered in thi s page fr om being automatical ly overw[...]

Chapte r 2: Voi ce Ove r IP S ettings 39 Setting Meaning SIP Port IP port of your VoIP service p rovider ’s SIP Domain/Real m. Defaul t is 5060. SIP Proxy Port IP port of your VoIP service p rovider ’s SIP proxy server. Default is 5060. Outbound Proxy Port IP port of your VoIP service p rovider ’s outbound prox y serv er. Default is 5060. Aut[...]

40 ADSL X5v User’s Guide 2.3 Call Forwarding and Call W aiting The Supple men tary Services page displays the X5v’s VoIP call management features such as call forwarding and call waiting. Click its button on the botto m of the Voice over IP page. Impo rtant: The X5v’s call forward capabilities are displayed on this page. However, to activate [...]

Chapte r 2: Voi ce Ove r IP S ettings 41 Setting Meaning Enable Call Waiting Enabled by default. Call waiting signa ls you w ith a tone w hen another call er tries t o contact you w hile y ou are on the pho ne. Press the hook b utton on your phone to be con nected t o the seco nd caller, and t he perso n you w ere talking w ith will be pl aced on h[...]

42 ADSL X5v User’s Guide Sample Table of Enable/Disable C odes Function USA UK Forward All * 7 2 * 2 1 * Forward Busy * 7 4 * 6 7 * Forward No Ans * 7 5 * 6 1 * Forward Deactiv ate * 7 3 # 2 1 * Call W aiti ng Disab le *7 0 # 4 3 # To deactivate Call Forwarding, enter # < Forward Deactivate code > # Note: Deactivating call forward from the [...]

Chapter 3 : Adv anced S etup Options 43 3 Advanced Setup Options In addition to its basic setup options, the X5v unit includes options for advanced settings. The X5v is designed so that the basic setup settings are suffici ent for most users. The informat ion in t his chapt er applies t o you if: • Your provider is using 1483 encapsulation. In th[...]

44 ADSL X5v User’s Guide 3.2 How to Set Up Y our X5v to Use a Static IP Address Most DSL se rvice providers u se DHCP, also known as dynamic IP addressing, rathe r than static IP add resses. If your pr ovider is using 1483 Bridged or Routed IP encapsulation, however, you have the option of using a static IP address. Typically, you must reque st ([...]

Chapter 3 : Adv anced S etup Options 45 Once you’re done, be sure to click Save Changes and then Write Settings to Flash and Reboot . Then go back to the Advanced Settings page and click DNS . Check the User Configura tion box, enter the DNS Serv er IP address ass igned to you by your service provider, and click Add . Do not cha nge any other fi [...]

46 ADSL X5v User’s Guide NAT Default is dynamic N APT. Optio ns are NAPT , NAT, and Disab le. See descr iption s abov e. Session Name Not app licable to dynamic N APT. User-defi nable name to differ entiate between d ifferent NAT sessions, different PPP session s, and differ ent PVCs. User’s IP IP address of t he client compute r you w ant to a[...]

Chapter 3 : Adv anced S etup Options 47 3.4 How to Set Up a DMZ If you are playing a game or using an application that requires a specific port or po rts to be open , go to page 19 fo r instruction s on setting up a Virtual Server. A vi rtual server can have a maximum of 20 ports open. If you need more than 20 por ts open, or you don’t kn ow whic[...]

48 ADSL X5v User’s Guide addresses. You need to choos e an IP Address that i s outside this range. Normally you should pick the next highe r number. Fo r example, if the range shown is 10.0.0.4 to 10.0.0.15, your H ost IP Address should be the next IP address after 10.0.0.15, which would be 10.0.0.16. Unless you have changed the X5v’s IP addres[...]

Chapter 3 : Adv anced S etup Options 49 – and not have the words AOL , Dia l-u p , or Adapter ). Click Properties to displa y the Win dows TCP/I P Properties dialog box. 3 3 3 3 Windows Users: Enter the I P Settings. For Windows 2000 and XP: Click the Use the following I P address and Use the following DNS server addresses buttons so that a bla c[...]

50 ADSL X5v User’s Guide For Windows 98 and Me: Click Specify an IP Address and ente r the setting s for IP Address and S ubnet Ma sk shown below, unless yo u chose an IP address i n Step 1 other th an 10.0.0.16 , in which case you should enter the numbe r that you chose instead of 10.0.0.16. IP address 10.0.0.16 Subnet mask 255.255.255.0 Now cli[...]

Chapter 3 : Adv anced S etup Options 51 Under the TCP/IP tab, highlight Manually in the Confi gure : list box and enter the settings for IP Ad dress, S ubnet Mas k, Route r, and DNS Servers shown below, unless you c hose an IP address in Step 1 oth er than 10.0.0 .16 , in which case you should e nter the number that you chose instead of 10.0.0.16. [...]

52 ADSL X5v User’s Guide other than 1 0.0.0.16 , in which case you should ente r the number that you chose instead of 10.0.0.16. When done, close the Window and you will be prompted to click Save . Then continue with Step 6. IP address 10.0.0.16 Subnet mask 255.255.255.0 Router address (X5v’s LA N IP address) 10.0.0.2 Name server addr. 10.0.0.2[...]

Chapter 3 : Adv anced S etup Options 53 6 6 6 6 All Users: Go back to the X5v’s Advanced Setup page and click the DMZ button. If you already closed the Zoom DSL VoIP Gateway Web- Console , click on the Zoom X5v icon on you r desktop (or type 10.0.0.2 in your Web browser) and click the A dvanced Setup icon. 7 7 7 7 Configure the DMZ. Select Enable[...]

54 ADSL X5v User’s Guide 4 Using the X5v’s Advanced Firewall In addition to the security provided by NAT, the X5v includes an advanced firewall. This chapter describes the firewall and the types of protect ion it off ers. If you ar e like mos t users, you probably will not need to modify your firewall setti ngs. If, however, you are an administ[...]

Chapter 4 : Usin g the X 5v’s A dvance d Fire wall 55 you have set up. You may want to deny some users from accessi ng the Interne t at all. To access the X5v’s firewall settings, from t he Advanced Setup page, click the Firewa ll button. (If you have exited f rom the X5v and have forgotten how to es tablish communication with i t, refer to pag[...]

56 ADSL X5v User’s Guide 4.1 Main Firewall Features The X5v’s (DoS) Denial of Service fi rewall features are grouped together in the to p sectio n, under Advanced Options . The se DoS features mean that the X5v pr ovides protection from a po tentially devastating attack on your computer. Such attacks can overwhelm and shut down a computer or a [...]

Chapter 4 : Usin g the X 5v’s A dvance d Fire wall 57 IP Spoof checking Insp ects so-ca lled “tr usted” IP addre sses t o ensure legitim acy. Ping of Death checking Prevents ov ersiz ed ping pa cket fra gments (tota ling more than 65,536 byte s) from g etting throu gh— which cause the co mput er to hang or crash. Land Attack checking Guards[...]

58 ADSL X5v User’s Guide Hacker Log Whenever the firewall prevent s a packet from being delivered because of a perceived s ecurity threat, the Hacker Log feature keeps track. You have the option of specifying which types of messages are logged in and displayed. Note: The se options are directly relate d to the Protec tion Policy page described ab[...]

Chapter 4 : Usin g the X 5v’s A dvance d Fire wall 59 Once you’ve made your selections, click Save Cha nges and Write Settings to Flash and Reboot . Servic e Filt ering The Service Filtering f eature lets you give certain users permission to access the X5v from ou tside the network—that is, over the Internet. If you enable one of t he service[...]

60 ADSL X5v User’s Guide page, click the Misc. Config. button, and do the following: Enable FTP Server in the d ropdown list and u ncheck the box “ Disable WAN side FTP access .” FTP mu st be enabled in both places for this feature to work. Once you’ve made your selections, click Save Cha nges and Write Settings to Flash and Reboot . 4.2 Cr[...]

Chapter 4 : Usin g the X 5v’s A dvance d Fire wall 61 Src IP Source IP addres s to w hich this rule shoul d apply.* Dest IP Destination IP a ddress to w hich thi s rule should apply .* Src Port Source Port numb er to w hich this r ule sh ould apply.* Dest Port Destinatio n Port number to which this rule should apply .* Transport Protocol Protocol[...]

62 ADSL X5v User’s Guide Once you have entered all applicable information, click Add Inbound Policy . From the subsequent page that displays, you can move or edit this policy using the Up , Dn (short for Dow n), Edit , and Delete butto ns. Import ant: The firewall applie s all inbound policies in a top-d own order according to thei r location in [...]

Chapter 4 : Usin g the X 5v’s A dvance d Fire wall 63 Src IP Source IP addres s to w hich this rule shoul d apply.* Dest IP Destination IP a ddress to w hich thi s rule should apply .* Src Port Source Port numb er to w hich this r ule sho uld apply.* Dest Port Destinatio n Port number to which this rule should apply .* Transport Protocol Protocol[...]

64 ADSL X5v User’s Guide 4.3 Setting Up Firewall Databases The X5v includes options to set up databa ses of user in formation, so you can create different combinations of user groups. Drawing from these groups, or databases, you can then create and apply certain inbound and outbound policies and restrict Internet traffic. For example, if you don?[...]

Chapter 4 : Usin g the X 5v’s A dvance d Fire wall 65 IP/Mask There are thr ee w ays to use t his databa se. Choi ces are Single IP , IP Range , or Su bnet Mas k . Y our selection d epends on whether you w ant to spe cify one IP address for an entire group, a r ange of IP addresses f or a group , or a rang e of su bnet mask s for a group. IP Entr[...]

66 ADSL X5v User’s Guide IP addr.2 If you are using t he Single IP option, this field is not applicable. If you are us ing the IP Range option, enter the end of the IP addres s range here. Note: IP addr.1 has t o contain t he beginni ng of the range. If you are us ing the Su bnet Mas k option , enter th e subnet mas k here. The subnet mask div id[...]

Chapter 4 : Usin g the X 5v’s A dvance d Fire wall 67 Servic e G ro up The Service Group page lets you specify a por t and assign a group name to it. This is u seful if you want to identi fy a group by a particular port. You can then use that service group when creating an inbound or outboun d policy. Service Entry Name Name of your c hoosing. Pu[...]

68 ADSL X5v User’s Guide Time Gr oup The Time Group , or Time Window , page let s you specify a particular time period and assig n a group name to i t. For example, if you don’t want your children accessing the Internet during the day, you can set up a time group that block s Internet access f rom 8am to 5pm. Time windows are u seful when confi[...]

Appendix A: DSL In ternet Set tings 69 Appendix A DSL Internet Settings Tables These tables are for customers whose service prov iders do not supply them with the DSL settings to connect to the Internet. We post updated tables on our web site. If your country isn't li sted, please consult www.z oom.com www.z oom.com www.z oom.com www.z oom.com[...]

70 ADSL X5v User’s Guide Table B: Other Countries Service Provider VPI VCI Encapsulation Belgium-A DSL Office 8 35 1483 Routed IP LLC Belgiu m-Turboline 8 35 PP PoA LLC Denmark-Cyberci ty, Tiscali 0 35 PPPoA VC-MUX France (1) 8 35 PPPoE LLC France (2) 8 67 PPPoA LLC France (3) 8 35 PPPoA VC-MUX Germany 1 32 PPPoE LLC Iceland-Is l andss imi 0 35 P[...]

Appendix B : VoIP Phone Install ation O ptions 71 Appendix B VoIP Phone Installation Options Your X5v gateway makes it easy to make both VoIP calls over the Internet and regular phone calls using your standard phone service. You can plug a single telephone into the X5v’s PHONE PHONE PHONE PHONE jack. You may prefer to connect more than one phone [...]

72 ADSL X5v User’s Guide VoIP and regular calls using all the handsets. Note: If you have a wireless network that operates over th e typical 2.4GHz frequency and you want to use cordless pho nes, it is best if you use 900MHz or 5GHz phones; that way, you will minimize any chance of interference. Install the X 5v Wher e Your Ph o ne Line Enters Yo[...]

Appendix B : VoIP Phone Install ation O ptions 73 Important: If you install the X5v where your phone line enters your home, be sure to connect an answering machine between the X5v and the dema rcation p oint. If you d on’t, and someone calls you over the regular phone network while you are on a VoIP call, the call will not go through. N o phone w[...]

ADSL X 5v User’s G uide 74 Appendix C Mac and Linux Users: Setting TCP/IP Network Settings If you are using the Linux operating system, or if you are using a Macintosh computer, you must ensure that your computer’ s network, or TCP/IP, settings are configured correctl y . Otherwise, you will not be able to connect to the Internet. Windows autom[...]

Appendix C: Macintosh & Linux Users TCP/IP Set t ings 75 F or Mac OS 7.6.1 - 9.2.2 1 1 1 1 From the Apple menu, choose Control Panels and then TCP/IP to di splay the TCP/IP Window. 2 2 2 2 Under Connect via: , select Ethernet buil t-in . Under Configure: , select Using DHCP Server . Do not enter anything in the DHCP Cl ient ID field. 3 3 3 3 Cl[...]

76 ADSL X5v User’s Guide Reboot with this co mmand: /sbin /shutdow n -r now . F o r Debian Add this line to the file /e tc/netwo rk/interfaces: iface et h0 inet dhcp . Reboot with t his command: /s bin/shu tdown -r now . Now retu rn to Confi guring A DSL on page 11[...]

Appendix D : Troubl eshooting 77 Appendix D Troubleshooting Our Technical Support staff is ready to help you with any questions you may have. However, if you are having trouble, you may find an easy so lution b elow. Oth erwise, refer to th e Frequently Asked Questions (FAQs) on the CD (click Support Support Support Support), or visit our web site [...]

78 ADSL X5v User’s Guide that all system s ettings are restored to the unit’s factory defaults. (Note: If you had changed your VPI, VCI, or encapsulation settings since purchasing the X5v, you need to re-enter this info rmation; refer to page 11 if you need help). • The X5v’s ADSL Handshake Protocol setting may need to be changed. The X5v u[...]

Appendix D : Troubl eshooting 79 I type http: //10.0.0.2 into my Web b rowser’s a ddress bar, but the X5v’s Network Password box won’t open so I can’ t communicate with the X5v. • If you are using a Macintosh or Linux computer, your Internet settings ma y need adjus tment; turn to page 74 for in struction s. • If you are using Mac OS X [...]

80 ADSL X5v User’s Guide V oIP and Phone T roubleshooting Tips When I pick up the pho ne, I don’t he ar a dial tone. The dial tone you hear when you fir st pick up your phone co mes from the local Phone Company. Check that: • You have installed any phone adapters required for your country. • Your DSL line is fir mly plugged into the telepho[...]

Appendix D : Troubl eshooting 81 Check that your VoIP service is properly configured. • If your service supp orts automatic configu ration download s, go to the X5v’s VoIP page to see if the X5v has received a configuration download. If not, press the Down loa d Configura tion No w button, o r reboot the X5v. • If your service doesn’t suppo[...]

82 ADSL X5v User’s Guide • You are dialing according to the guideline s your service provider gave you. Your provider’ s web site should p rovide instructions and examples. For instance, you may need to dial local calls as though they were long distance. Or, you may need to dial a call within your country as though you were calling from outsi[...]

Appendix D : Troubl eshooting 83 When I star t to dial, I s ometi mes forge t whe ther I’ m dialing over the PSTN or over the Internet (VoIP). The X5v has a distinctive, lower- pitched dial tone when it is in VoIP mode, compa red to the standard ph one dial tone for your country. If you do not notice the X5v’s change in dial tone after you pres[...]

ADSL X 5V User’s Gui de 84 Appendix E Regulatory Information U.S. FCC Part 68 Statement This equipm e nt c omplies with Part 68 of the FCC ru les and the requirem e nts ad opted by the ACTA. The unit bears a label on the back which contains among other information a product id entifier in the form at US: AAAEQ##TXXXX. If req uest ed, this number [...]

Appendix E: Re gulatory Inf ormation 85 U.S. FCC Pa rt 15 Emission s Stateme nt This equipm e nt has be en tested and found t o com ply with the limits for a Class B d ig it al device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfu l interf erence in a residential inst allation. This [...]

86 ADSL X5v User’s Guide European Declaration of Co nformity The manufact urer declar es under sole re sponsibil ity that t his equ ipment i s compli ant to Dire ctive 1999/5/EC (R &T TE Dir ective) via the f o llo w in g. T h is p ro duct is C E Ma r ked. Direct ive Standard Test R eport 73/23/EE C-Low Voltage EN 60950 : 2 000 IEC 60950 : 3 [...]

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