ZyXEL Communications network camera manual

IPC-3605N The First Consumer-Friendly Network Camera Edition 1.1, 2/2012 www .zyxel.com Copyrigh t © 201 1 ZyXEL Communica tions Cor poration[...]

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1 Contents 2  Getting to know your IPC-3605N ............................................................................... 6  2.1  Package Contents .............................................................................................. 6  2.2  Features .........................................................................[...]

Important Notices Regulatory Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two cond itions: (1) This device m ay not cause harm ful interference , and (2) This device must acce pt any interference received, including interfe rence th at may cause undesired operation. FCC Interference Statement This[...]

About This Manual This manual is inde nted only for users of the ZyXEL IPC-3 60 5 N netw ork camera. Conventions in this Manual While using this manual, pay attention to symbols and notations used to draw attention to special situations, su ch as: Caution! Information provided with this symbol is critical to prevent dam age to the product or injury[...]

2 Getting to know your IPC-3605N 2.1 Package Contents Before setup, ensure your package contains all contents. If anything is missing, contact your distributor. Number Contents IPC-3605N Network Camera Ethernet Cable Power Adapter Quick Installation Guide Install Disk Mounting Screw x3/ Screw Mount x3 USB Wireless Adapter[...]

2.2 Features ZyXEL’s IPC-3605N is an easy to inst all product with support for H.264/MPEG- 4/MJPEG video compression formats to help ensure high quality video with reduced bandwidth consumption.  Small and smart functional design  2 megapixel/HD resolution  Dual H.264, MJPEG, or MPEG-4 video streams  Active bandwidth management  Ne[...]

2.3 Camera Layout Number Contents Light Sensor Lens IR LEDs x6 (inside) USB Wireless Adapter Connector Audio Input Reset Button MicroSD Card Slot (on side) Microphone LED status indicator Speaker Focus adjustment ring Microphone input Power adapter port Composite video jack Ethernet port I/O (2 in/1 out) & RJ-485 connecto r[...]

2.4 LED Status Indicator The LED status indicator consists of one red and one blue LED. Depending on the camera’s status, the LEDs will app ear as follows: Red IR LEDs (Left), Blue Status LED (Right) When the IP camera is turned on, the LED s will light in th e following patterns: Red LEDs Blue LED Indication On On System booting Off On Successfu[...]

2.5 Digital I/O Connector Block The I/O connector on the back of the cam era provides a central interface between your home security system and various input devices. The two digital inputs are normally used with security sensors. They work by detecting a change in the state of an open or closed circu it. You can check the status of the circuit in [...]

3 Installation 3.1 Connecting your IPC-3605N The picture below illustrates the basi c connection of your IPC-3605N camera: The following table describes the nu mbered item s: Number Contents Ethernet cable from PC to hub/router. Ethernet cable from router to camera . Use the bundled Ethernet cable to connect the LAN port of the IP camer a to the LA[...]

3.2 Wireless While using the ZyXEL Wireless adapter, you’ ll be able to connect your camera to your network via WiFi. Keep in mind that you can only have one active connection at any given time – either through LAN or a wireless network. Note: If the wireless connection drops or seems slow, try m oving your IP camera closer to the wireless acce[...]

3.3 Wall and Ceiling Mounting In order to mount the camera on the wa ll or ceiling, use the included screws to fix the bracket to a flat surface. Af ter the camera has been affixed, adjust the camera to the required viewing angle. Follow the steps below to mount your camera: Step 1: Detach the metal mounting plate from the base of the camera by ins[...]

3.4 Dismounting the Camera The following instructions will deta il how to remove the camera from a mounted surface. A flat head and Philli ps screwdriver will be required. Step 1: Remove the came ra from the metal mounting plate by inserting a flat head screw driver into the rectangular hole on the wide end of the plastic base, and pushing downward[...]

3.5 Disassemble/Assemble the camera stand The camera comes at tached to its stand when delivered from ZyXEL. If you need to detach or reattach the stand, follow the diagrams below. To reattach the camera stand:[...]

4 Initial Setup Before running the setup utility, make sure you have the IP Camera properly connected. To begin setup, insert the installation CD supplied with the camera into the CD-ROM drive of the viewing PC, and the eaZy Wizard utility will s tart and guide you during the installation process of th e hardware and software for your IP camera. 4.[...]

Accessing your camera Your camera’s video feeds can be accesse d in a number of ways, as follows. 1) Your camera is CloudEnabled™ and can be viewed from any PC running a modern web browser with the Flash plug- in installed. When you first setup your camera using the included CD, it will r egister your camera with iSecurity +. Simply point your [...]

4.2 CloudEnabled™ Viewing 4.2.1 Accessing via iSecurity+ Smartphone App iSecurity+ is an iOS/Androi d App designed to allow you to quickly and easily access, control, and view your camera’s video feeds from anywhere. The iSecurity+ can be located on the App St ore and Android Market from your device by searching “iSecurity+,” or directly fr[...]

This page allows you to easily adjust your cam era’s time zone, display and audio settings, and infrared lighting. Sharing options can be accessed from the Sharing tab at the top of the screen.[...]

4.3 Direct Viewing of your Ca mera (For Advanced Users) 4.3.1 Accessing via PC web browser Users can access their video feeds and camer a m anagement tools easily through any web browser. Simply follow these steps. 1) Open any web browser (Internet Expl orer, Safari, Firefox, Chrome, etc.) 2) Type in your camera’s IP address (eg. 192.168.1.11. Th[...]

7) You’re now ready to view and manage your camera from your web browser. Note: If your IP camera falls behind a firewall, you will need to enable ports 80 and 554 in your firewall and link them to the internal IP address of the camera. Should you have more than one, increase the values above by 1 (For example, the second camera would have ports [...]

The following table describes the labels found on this screen. Number Label Description Left control panel provides co ntrol over video recording, voice communication, I/O, and snapshot Video stream Allows you to change between stream-1 and stream-2. (Stream 2 can be enabled and configured in [Settings] > [Video] Video mode selection Allows you [...]

4.3.1.2 Icons The following table describes th e icons found on this screen. Icon Label Description Fit to browser Resizes the live vi deo pane to fit your browser window Actual size Resizes the live vi deo pane to the original size Brightness Adjusts the camera’s brightness. Microphone Volume Adjust microphone volume. Click the icon to m ute the[...]

With the device configured, clicking the will allow you to speak throug h your microphone and be heard from the cam era for 90 seconds. Note: When using the voice communication f eature, you may experience various degrees of delay between transmission fr om the com puter and playback on the camera, depending on the condition of your network environ[...]

2) For stream-2, set the cod ec to “Motion JPEG.” 3) Launch the web browser on your iPhone, Andr oid phone, or other mobile internet device, and enter [IP address]/mjpeg.html into the address field of your phone’s web browser to watch live vi deo on your mobile device. (Note: The IP required IP address is located at the bottom of the page, ju[...]

4.3.3 Accessing via 3GPP Mobile Phone You can access your IP camera via 3GPP-co mpatible mobile phones provided your camera has a stable internet connection, and your mobile devices has a stable connection to the 3G network. There are also several steps which must be taken to ensure 3GPP functionality. 1) The second video stream (locat ed at [Setup[...]

5 Configuration 5.1 Video Settings The Video Settings screen consists of all the basic settings options. To access the main setup page, click on the setup button at the top right in the live view screen. You can configure detailed settings of your IP camera here. The following table describes the labels found on this screen. Label Description Turbo[...]

Framerate Framerate. 5~30 FPS. Higher framerate is more bandwidth-intensive. Quality Video quality settings. 64kpbs~3Mbps. Active Bandwidth Management Allows the IPC-3605N to intelligently change video bitrate depending on network congestion. This avoids video deterioration and frame dropping. Video Preference Allows you to c hoose between a prefer[...]

The following table describes the labels found on this screen. Label Description Video Properties Brightness Set image brightness (1~100) Sharpness Set image sharpness (1~8) Saturation Set image saturation (1~ 10) White Balance Set image’s white balance to com pensate for different lighting conditions. Flickerless Sets Flickerless mode. 50(defaul[...]

5.3 Audio Settings The Audio Settings screen allows you to en able or disable audio, as well as adjust volume. Stream-2 audio is only available fo r adjustm ent when it is selected and 3GPP mode has been checked in video settings. To access the Audio Settings screen, go to set tings, then select Audio from the sidebar. The following screen will app[...]

To access the user settings pane, navigate to Se ttings, then select Users fro m the sidebar. The following screen will appear. The following table describes the la bels found within this screen. Label Description Modify/Remove Click here to Modify or Remove an existing viewer Add Click here to add a new viewer or administrator Allow anonymous view[...]

5.5 Network Settings The Network Settings page allows you to check your network settings and make detailed adjustments. To access the Network Settings pane, navigate to settings and select Netw ork from the sidebar. The following screen will appear. 5.5.1 Ethernet Settings The Ethernet Settings page will allow you to choose your IP address conf igu[...]

On this page, you can set the camera to obt ain an IP address via DHCP (recommended), use a manual IP address, or obtain an IP a ddress via PPPoE, for which a valid user name and password are required. 5.5.2 Wireless Settings If you have installed the ZyXEL wireless adap ter, you’ll be able to set up a wireless connection from this page. To conne[...]

5.5.3 Network Diagnostic Here you can run the diagnostic tool for your current network settings, and it will show error messages if any anomaly is detected. For further information on error m essages, please refer to the troubleshooting section. 5.5.4 Network Bandwidth This automatic network connection test helps users better define the appropriate[...]

This message indicates that the currently c onnected network has the capacity to support up to 10 network cameras of identical bit rate settings (either on Stream 1 or Stream 2). If the message shows a less favorable result, go to [Setup] > [Video] to select a lower bitrate. 5.5.5 Advanced This page allows you to adjust advanced ne twork setting[...]

The following table describes th e labels on this screen. Label Description DNS Server Set the DNS server to be found via DHCP, or enter a manual DNS address NTP Configuration NTP stands for Network Time Prot ocol. To synchronize your camera’s clock with an NTP server, choose to either obtain an NTP server address via DHCP, or use an external NTP[...]

To access the UPnP screen, navigate to [S ettings] > [Network] > [UPnP]. The following screen will appear. Note: To enable UPnP on Windows, go to Add or Remove Programs in Control Panel, then click Add/Re move Windows Components, double-click “Network Services,” and ch eck “UPnP User Interface.” 5.5.8 RTP If you want to broadcast vide[...]

represents highest priority is 46. The defau lt DSCP value is 0, which indicates normal priority (no QoS). The following is a table of recommended DS CP values. The drop precedence indicates the order in which IP packet s will be dropped when the ne twork is congested. Packets with a higher drop precedence will be dropped fi rst. Each class in the [...]

The following table describes the labels found in this screen. Label Description SMTP Server Enter SMTP server information in this field (ie. smtp.gmail.com) SMTP Port Enter your SMTP server’s port information From Address Enter your full e-mail address (ie. xxxx@xx.com ) To Address Enter the full e-mail address you wish to receive notifications.[...]

The following table describes the la bels found within this screen. Label Description FTP Address Enter the addr ess of your FTP server FTP Port Enter the port of your FTP server User Name Enter your user name here Password Enter your Password here Upload Path Enter the file path of the folder where you want snapshots to be stored. Save Save settin[...]

The HTTP Server page allows you to set your camera to input the URL of an HTTP server used by an NVR in order to signal your NVR that there’s an event being triggered. To access this page, navigate to [Setup] > [Event Setup] > [Eve nt Server Setup] > [HTTP]. The following screen will appear. 5.6.1.6 SMS Server Your IP camera is capable o[...]

Clear Clear settings Cancel Cancel After you input your settings, click [Nex t]. The following page will appear. This page allows you to input the message that will be sent when an event is triggered. Enter your message, then click [Next] . The following screen will appear. This page will allow you to test your camera’ s SMS functionality. To sen[...]

To create an event trigger, click the [Creat e] button. The following screen will appear. The following table describes th e fields in this screen. Field Des criptio n Event Trigger Set the trigger for this event. Trigg ers can be based on schedule, I/O port activity, or audio detection. Schedule If you wish to schedule an event, input the time and[...]

Select the actions to be taken, then click [ Finish] to complete trigger se tup. 5.6.3 Motion Detection Motion Detection allows you to define up to th ree regions that will trigger an event if motion is detected. Select a region, sensitivity le vel (S1: Lowest ~ S5: Highest ) from the dropdown list, and then click and drag on the video display to d[...]

5.7 Recording Setup The IPC-3605N supports storage of both snapshot s and video clips to local storage. To configure this function, navigate to [Setup] > [Recording Setup]. The following screen will appear. This page allows you to view your SD Card ’s status, capacity, and gives you the option of formatting the card, as well as enabling record[...]

Note:  This camera uses a First In, First Out storage method. W hen the SD card is full, the oldest files will be au tom atically rewritten.  If you want to record video clips of detected motion to the SD card, you’ll need to set a motion detection re gion before setting up event-based recording. 5.8 Recording Hi story The Recording History[...]

5.10 Multi-Camera This page allows you to add, modify, or delete additional IP cam eras on your camera list. To access this page, navigate to [Setup] > [Multi-Cam era]. The following screen will appear. To add a camera, click [Add] . The following screen will appear. The following table describes the la bels found within this screen.[...]

Camera The # by which this camera will be identified IP Address Enter the camera’s IP address he re User Name Enter the username used to access th e new camera in this field Password Enter the password used to access the new camera in this field RTSP Port Enter the camera ’s RTSP port (default 554) HTTP Port Enter the camera’s HTTP port (defa[...]

6 Event Viewer The Event Viewer allows you to view detailed logs of events which have been triggered. To access this page, navigate to [Setup], then select [Event Viewer] from the top panel. Select any type of event from the sidebar (Motion, I/O, Scheduled Triggers, or Audio Detection) to view that type ’s history, or click on image links to view[...]

7 Maintenance The Maintenance screen provides information about your IP camera, access to the h istory log, and system maintenance functions. 7.1 Informatio n To access the Maintenance Inform ation screen, navigate to [Setup], then select [Maintenance] from the top panel. The following screen will appear. 7.2 Log This page provides a system log for[...]

7.3.1 Reboot Camera Press the [Reboot] button to reboot your camera. 7.3.2 Profile Management Profile Management allows users to easily set up multiple c ameras. After one camera is properly configured, users can export that came ra’s configuration to a profile on their PC, which can then be loaded onto other cameras. Th is feature also serves as[...]

7.3.3 Firmware Update Firmware updates are available at us.zyxe l.com/support. After downloading the latest firmware for your camera, click the [Browse] button to locate the firmware file on your hard drive, then click the [Upgrade] button to update the cam era’s firmware. Once the upgrade process begins, it must not be inte rrupted or you risk p[...]

8 Troubleshooting During the course of insta llation, you might encounter va rious issues. The following section contains some troubleshooting proce dures to help you so lve these problems. 8.1 Reconfiguring Your Device Anytime you need to re-configure your IP camera, you can simply double-click on the eaZy Wizard icon to launch the eaZ y Wi zard c[...]

8.3 Resetting to Factory Defaults If you’ve forgotten your password, or your cam era’s been acting ge nerally strange, you can follow the steps below to reset the camera to its default settings. To reset the cam era: 1) Press and hold the reset button (locat ed on the camera’s rear panel) for approximately 10 seconds. When successf ul, you sh[...]

8.4 Trouble with Active X After launching your browser and entering your camera’s IP address, you’ll be asked for the username and password combination (D efault is admin/admin, case sensitive.) No User Interface in the Brows er This issue could have three possible causes. 1) ActiveX was not installed. Follow the instructions on-screen to insta[...]

If you’ve gone through all above steps but still can’t obtain video/audio on your browser, close all browser windows and delete the ‘IPSurveillance Embedded” folder found in C:Program Files. (If using 64-bit windows, l ook in C:Program Files (x86)), then open your browser, log into your IP camera, and reinstall the ActiveX client. If your[...]

8.5 Trouble with Remot e Viewing on Browser You can view your camera’s video streams remo tely over the Internet. If you’re having trouble viewing video remotely, refer to th e section below for troubleshooting tips. The above figure depicts a typical setup in which:  The IP camera has a static virtual IP address of 192.168.0.1  The WAN I[...]

3) Enable port forwarding on your router and allow traffic on the ports the IP camera is using. You may need to consult the ma nufacturer of your router for setting details. Note: Your router may require a reboot after port forw arding is set. The following figure details the settings r equire d to remotely view the IP cam era. After taking the abo[...]

8.6 Symptoms, Causes, and Solutions Listed below are some common pr oblems, and their sol utions. Symptom Possible Cause/Solution Problems accessing from LAN network using web browser The entered IP address is incorrect. Make sure the IP address you entered matches the IP address of your ca mera. If you are certain that your camera is configured wi[...]

Symptom Possible Cause/Solution Scanning and connecting to wireless AP takes a long time Too many wireless APs nearby. The amount of time taken to scan wireless APs depends on the number of wireless APs around the camera. If there are too many wireless APs (30 or more), it may take as long as 3 minutes to complete the scanning process. A possible w[...]

Symptom Possible Cause/Solution Network diagnosis shows error icon Network connection error. The network connection test verifies that the camera has su cce ssfully connected to the LAN network. When the diagnosis result shows a red excla mation mark icon, it means that the camera fails to connect to the LAN network. Check if the LAN cable is secur[...]

Symptom Possible Cause/Solution Part of the image becomes pixilated/Image artifacts appear Network bandwidth is insufficient. Without sufficient bandwidth, video quality will deteriorate and image errors like pixilation or frame-drop may occur. When you view your camera remotely from the Internet, your camera needs sufficient upload bandwidth to tr[...]

Symptom Possible cause/solution A warning message appears stating “Your video quality is too high for your Internet bandwidth.” Network quality is not high enough. This means the camera’s browser interface, WebVUer, could not receive a steady strea m of video data from your camera. The loss of video data might also be caused by network conges[...]

9 Technical Specifications Category IPC-3605N Camera Image Sensor Lens  Focal Length: 4.0mm  Max Aperture Ratio: F1.5  Fixed Iris Focus Range 0.5m ~ INF Min imu m Illumination IR Mode: 0 lux with built in IR LEDs on (12 LEDs in total; effective distance up to 10m) Color m ode: 1.0 lux Shutter Tim e 1/5 ~ 1/16 000 Sec Video Video Compressio[...]

Category IPC-3605N Software NVR Station  Multiple channel management (32-channels)  Fast and intuitive camera setup  Search and playba ck record ings by eve n t types  Scheduled a nd event-base d managem ent  Smart motion and audio detection Web Browser Internet Explorer (ActiveX)  Remotely view and configure camera on Inte rnet E[...]

10 Open-Sourced Components 3 r d Party Software Version License Addgroup V1.13.4 Busybox, GPLv2 Adduser V1.13.4 Busybox, GPLv2 Ash V1.13.4 Busybox, GPLv2 AVN-IPv4LL V1.13.4 GPL Busybox V1.13.4 Busybox, GPLv2 Cat V1.13.4 Busybox, GPLv2 Chattr V1.13.4 Busybox, GPLv2 Chgrp V1.13.4 Busybox, GPLv2 Chmod V1.13.4 Busybox, GPLv2 Chown V1.13.4 Busybox, GPLv[...]

Iwlist V29 GPL Iwpriv V29 GPL Kill V1.13.4 Busybox, GPLv2 Ln V1.13.4 Busybox, GPLv2 Login V1.13.4 Busybox, GPLv2 Ls V1.13.4 Busybox, GPLv2 Lsattr V1.13.4 Busybox, GPLv2 Mini_httpd V1.19 GPL Mkdir V1.13.4 Busybox, GPLv2 Mkdosfs V2.11 GPL Mknod V1.13.4 Busybox, GPLv2 Mktemp V1.13.4 Busybox, GPLv2 More V1.13.4 Busybox, GPLv2 Mount V1.13.4 Busybox, GPL[...]

Libc-2.11.so V2.11 GPLv3 Libcrypt.so V2.11 GPLv3 Libcrypt.so.1 V2.11 GPLv3 Libcrypt-2.11.so V2.11 GPLv3 Libcrypto.so V0.98m GPL Libcrypto.so.0.9.8 V0.98m GPL Libdl.so V2.11 GPLv3 Libdl.so.2 V2.11 GPLv3 Libdl-2.11.so V2.11 GPLv3 Libgcc_s.so V4.4.0 GPLv3 Libgcc_s.so.1 V4.4.0 GPLv3 Libip4tc.a V1.4.10 GPL Libip4tc.la V1.4.10 GPL Libip6tc.a V1.4.10 GPL [...]

Libsockipc.so.1.2 V2.11 GPLv3 Libssl.so V0.98m GPL Libssl.so.0.9.8 V0.98m GPL Libstdc++.so V4.4.0 GPLv3 Libstdc++.so.6.0.11 V4.4.0 GPLv3 Libthread_db.so V4.4.0 GPLv3 Libthread_db.so.1 V2.11 GPLv3 Libthread_db-1.0.so V2.11 GPLv3 Libthreadutil.so V1.4.1 GPL Libthreadutil.so.2 V1.4.1 GPL Libthreadutil.so.2.0.2 V1.4.1 GPL Libupnp.so V1.4.1 GPL Libupnp.[...]

Pivot_root V1.13.4 Busybox, GPLv2 Poweroff V1.13.4 Busybox, GPLv2 Reboot V1.13.4 Busybox, GPLv2 Rmmod V1.13.4 Busybox, GPLv2 Route V1.13.4 Busybox, GPLv2 Runlevel V1.13.4 Busybox, GPLv2 Start-stop-daemon V1.13.4 Busybox, GPLv2 Sulogin V1.13.4 Busybox, GPLv2 Swapoff V1.13.4 Busybox, GPLv2 Swapon V1.13.4 Busybox, GPLv2 Switch_root V1.13.4 Busybox, GP[...]

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This product con tains ad dgroup, adduser, ash, busybox, cat, chattr, chgrp, chmod, ch own, cp, cttyhack, date, dd, del group, deluser , df, dmesg, ech o, egrep, false , fgrep, grep, gnuzip, gzip, h ostname, i p, ipaddr, iplink, iproute, kill, ln, login, ls, lsattr, mkdir, m knod, mktemp, more, mount, mount point, mv, netstat, ni ce, ping, ping 6, [...]

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This product contains ld-2.11.so , ld-lin ux.so.3, libc. so, libc.so .6, libc-2.11.so, libcryp t.so, libcryp t.so.1, libcrypt-2.11.so, libd l.so, libdl.so.2, libdl-2 .11.so, libgcc_s.so , libgcc_s.so.1, lib m.so, libm.so.6, libm- 2.11.so, li bnsl.so, li bnsl.so.1, libnsl-2.11 .so, libnss _dns.so, l ibnss_dns .so.2, li bnss_dns-2. 11.so, libnss_file[...]

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