3Com Series 760 инструкция обслуживания

http://www .3com.com/ 3Com Megahertz 10/100 LAN Car dBus PC Car d User Guide Part No. 09-1345-001 June 1998[...]

ii 3Com Corporation ■ 5400 Bayfront Plaza ■ Santa Clara, Califor nia ■ 95052-8145 © 3Com Corporation, 1998. All rights reserved. No part of this documentation may be r eproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without permission from 3Com Corporation. 3Com C[...]

iii C ONTENTS 1 I NSTALLING THE PC C ARD Before Y ou Begin 1-2 Setting CardBus Mode 1-2 T oshiba Notebooks 1-2 IBM ThinkPad Series 760 Notebooks 1-3 Connecting the 3CCFE575BT CardBus PC Car d 1-4 Connecting the 3CXE589ET CardBus PC Car d with XJACK Connector 1-5 2 I NSTALLING THE N ETWORK D RIVER Before Y ou Install the Network Driver 2-2 Which Dri[...]

iv 3 T ROUBLESHOOTING LEDs 3-2 3Com PC Card Diagnostics Pr ogram 3-3 Accessing the CardBus PC Car d Help System 3-3 Displaying Release Notes, Frequently Asked Questions, and KnowledgeBase 3-4 Running the CardBus PC Car d Self-T est 3-4 Running the Echo T est 3-7 T roubleshooting Support Services 3-9 Generating a Problem Report 3-11 DOS Diagnostics [...]

v A S PECIFICATIONS B T ECHNICAL S UPPORT Online T echnical Services B-1 World Wide Web Site B-1 3Com Bulletin Board Service B-1 3ComFacts Automated Fax Service B-2 3ComForum on CompuServe Online Service B-3 Support from Y our Network Supplier B-3 Returning Products for Repair B-4 I NDEX 3C OM C ORPORATION L IMITED W ARRANTY FCC C LASS B S TATEMENT[...]

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1 I NSTALLING THE PC C ARD The 3Com Megahertz 10/100 LAN CardBus PC Car ds (models 3CCFE575BT and 3CXFE575BT) connect your notebook to an Ethernet or Fast Ether net network. The only differ ence between the two models is the connector . Figure 1-1 3Com Megahertz 10/100 CardBus LAN PC Cards These CardBus PC Car ds automatically operate at 10 Mbps wh[...]

1-2 C HAPTER 1: I NSTALLING THE PC C ARD Before Y ou Begin Make sure that you have a Car dBus notebook and these items: ■ 3Com Megahertz 10/100 LAN CardBus PC Car d ■ PC Card cable (6 inches) and network cable (six feet) ■ 3Com Megahertz 10/100 LAN CardBus PC Card User Guide ■ LAN Installation Disk If any of these items are missing fr om th[...]

Before Y ou Begin 1-3 6 Using the Start menu, select shutdown the computer and then click Y es to confirm. 7 T urn the notebook back on. The notebook is now set up to run in CardBus mode. IBM ThinkPad Series 760 Notebooks 1 Using the Start Menu, select Programs >Thinkpad >Thinkpad Configurations. If this menu does not appear , contact your [...]

1-4 C HAPTER 1: I NSTALLING THE PC C ARD Connecting the 3CCFE575BT Car dBus PC Car d 1 Remove all PC Cards fr om your notebook. 2 Connect the PC Card cable to the Car dBus PC Card ➀ , and to the network cable ➁ . Figure 1-2 Connecting the CardBus PC Card 3 Connect the RJ-45 connector to the network port ➂ . 4 T ur n the notebook on. 5 When Wi[...]

Connecting the 3CXE589ET CardBus PC Card with XJACK Connector 1-5 Connecting the 3CXE589ET Car dBus PC Car d with XJACK Connector 1 Remove all PC Cards fr om your notebook and turn it on. 2 Connect the network cable ➀ to the CardBus PC Car d XJACK connector . Figure 1-3 Connecting the CardBus PC Card 3 Insert the RJ-45 connector into the network [...]

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2 I NSTALLING THE N ETWORK D RIVER This chapter describes how to install the 3Com network driver that completes your notebook connection to the network. Instructions are pr ovided for W indows 95, Windows NT , Windows for Workgroups, and AutoLink NetW ar e network driver installation. For information about Banyan Vines, Microsoft LAN Manager , IBM [...]

2-2 C HAPTER 2: I NSTALLING THE N ETWORK D RIVER Before Y ou Install the Network Driver Now that the CardBus PC Car d is inserted in your notebook and the network cable is connected to the network port, the final installation step is to install the network driver . This section describes the requir ements for a successful driver installation. Whic[...]

Windows 95 Version 4.00.950B (OSR 2) 2-3 If your Windows 95 version is 4.00.950 or 4.00.950A, go to the appropriate section to install the network driver . If your Windows 95 version is 4.00.950B (OSR 2), go to the following section to install the network driver . Windows 95 V ersion 4.00.950B (OSR 2) Install the NDIS network driver when your noteb[...]

2-4 C HAPTER 2: I NSTALLING THE N ETWORK D RIVER 6 In the Update Device Driver Wizard, click Finish . 7 In the Insert Disk window , click OK . 8 In the copying files window , type a: and click OK . 9 If prompted, insert the Windows 95 CD-ROM or type the directory path to the Windows 95 CAB files on your notebook and click OK . 10 Remove the LAN I[...]

Windows 95 (Versions 4.00.950 and 4.00.950A) 2-5 10 Click Finish to complete the driver installation and remove the LAN Installation Disk . a If the software pr ompts for Computer Name and Work Group Name, type the names as supplied by your MIS department and click OK . ■ The computer name is the name of your notebook. Give your notebook a unique[...]

2-6 C HAPTER 2: I NSTALLING THE N ETWORK D RIVER 6 Double-click 3Com Megahertz 10/100 LAN CardBus PC Card to display a description of the CardBus PC Car d and its current status. If the CardBus PC Car d is not operational, go to Chapter 3 for troubleshooting information. Windows NT V ersion 4.0 This section describes how to install the NDIS network[...]

Windows NT Version 4.0 2-7 5 Click Have Disk. 6 In the Insert Disk dialog box, type: a: 7 Insert the LAN Installation Disk into the floppy drive and click OK. 8 On the Select OEM Option screen, highlight 3Com Megahertz 10/100 LAN CardBus PC Card and click OK . Figure 2-3 Select OEM Option W indow 9 W ait for the CardBus PC Car d files to be copie[...]

2-8 C HAPTER 2: I NSTALLING THE N ETWORK D RIVER Confirming Installation T o confirm successful installation, double-click the Network icon in the Control Panel. Click the Adapters tab. The 3Com Megahertz 10/100 LAN CardBus PC Car d should appear on the list. If it doesn’t appear , see Chapter 3 for troubleshooting information. Windows NT 4.0 w[...]

Windows NT Version 4.0 2-9 9 Click OK . The Network Setup Wizard window appears. 10 Click Next. The Network Protocols configuration box appears. 11 Select the appropriate network pr otocol. If you choose TCP/IP , you will be pr ompted to set TCP/IP later in this installation. 12 Click Next . The Network Services configuration box appears. 13 Sele[...]

2-10 C HAPTER 2: I NSTALLING THE N ETWORK D RIVER 18 When Figure 2-4 appears again and asks for the location of the files, type a: 19 Click Continue . 20 After Windows NT copies files, select new Network Settings if requir ed. Ask your system administrator if you are not sur e what to select. 21 Click Continue to accept the resour ces. 22 If you [...]

Windows NT Version 3.51 2-11 Windows NT Version 3.51 Before you begin, obtain the LAN Installation Disk . If Windows NT networking is not installed, obtain the following information from your MIS department: ■ Are you on a local ar ea network or are you using a modem? ■ T ransport and network layer protocol used in the Microsoft Windows Network[...]

2-12 C HAPTER 2: I NSTALLING THE N ETWORK D RIVER 11 Click OK to accept the default settings for the CardBus PC Car d or enter new settings if requested by your MIS department. The Network Settings Window appears. 12 Click OK to bring up the TCP/IP configuration window . 13 Enter the IP address. 14 Click OK . If networking has not been installed, [...]

Windows for Workgroups (WFW) 2-13 Installing the DOS Enhanced-Mode Driver for WFW T o install the NDIS 3 DOS enhanced-mode driver for WFW , follow these steps: 1 Using the Windows menu, select Network . 2 Double-click Network Setup . 3 In the Network Setup dialog box, select the Networks... button. 4 Select Install Microsoft Windows Network and the[...]

2-14 C HAPTER 2: I NSTALLING THE N ETWORK D RIVER AutoLink for Windows 3.x, Windows for W orkgr oups, and DOS This section describes how to install the network driver for a notebook running Windows 3.x, W indows for Workgroups, and DOS using the 3Com AutoLink ™ pr ogram. The AutoLink program automatically installs the NetW are ODI client software[...]

Supported Network Drivers 2-15 Supported Network Drivers T able 2-1 provides the text file names and driver names for supported network drivers. These text files are located in the HELP directory on the LAN Installation Disk . The NDIS 3 driver can be used by both Windows 95 version A and Windows 95 OSR 2 (version B). The NDIS 4 driver can only b[...]

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3 T ROUBLESHOOTING This chapter provides the following tr oubleshooting information: ■ Checking the CardBus PC Car d LEDs ■ Running the 3Com PC Card Diagnostics pr ogram ■ Accessing the 3Com CardBus PC Car d help system ■ Support services ■ Generating a problem r eport ■ DOS Diagnostics program ■ Removing the CardBus PC Car d software[...]

3-2 C HAPTER 3: T ROUBLESHOOTING LEDs Before the LEDs (Figur es 3-1 and 3-2, T able 3-1) can be used for troubleshooting, the Car dBus PC Card must be connected to the network (see Chapter 1) and the network drivers must be installed (see Chapter 2). Figure 3-1 3CCFE575BT CardBus PC Card Cable LEDs Figure 3-2 3CXFE575BT CardBus PC Card LEDs[...]

3Com PC Card Diagnostics Program 3-3 3Com PC Car d Diagnostics Program The 3Com PC Card Diagnostics pr ogram, which is automatically installed with the Windows 95 and Windows NT drivers, tests the CardBus PC Card. T o change configuration information, see Chapter 4. Accessing the Car dBus PC Card Help System The CardBus PC Car d help system is a W[...]

3-4 C HAPTER 3: T ROUBLESHOOTING 6 Click the Help button. T o display the entire help system, click the Help button on each PC Card Diagnostics screen. T o display information about any item on each screen, click the ? and drag it to the item and click. The pop-up box displays information about the selected item. 7 Click the links and tabs to displ[...]

3Com PC Card Diagnostics Program 3-5 For Windows NT v3.51, select File>Run , and type tnicdiag.exe When you install the network driver (Chapter 2) the 3Com logo appears in the Windows 95 and W indows NT 4.0 tray at the bottom of your screen after you r eboot. Y ou can double-click the logo to run the 3Com PC Card Diagnostics program. Close down [...]

3-6 C HAPTER 3: T ROUBLESHOOTING 3 Click the Diagnostics tab to display the diagnostics screen shown in Figur e 3-4. Figure 3-4 Diagnostics Screen 4 Click Start in the Self T est section to run the self test. The following tests run in sequence: ■ Register Access ■ EEPROM ■ FIFO ■ Ethernet Core Loopback ■ Encoder/Decoder Loopback ■ Inte[...]

3Com PC Card Diagnostics Program 3-7 Running the Echo T est The echo test tests the CardBus PC Car d’ s ability to transmit and receive data while on the network. CAUTION: Running the echo test while connected to an active network can cause intermittent failures. T o avoid this, connect to a test network on which only the notebook being tested an[...]

3-8 C HAPTER 3: T ROUBLESHOOTING 3 On both computers: a Click the Windows Start menu. b Click Programs. c Select 3Com PC Card Utilities. d Select 3Com PC Card Diagnostics . For Windows NT v3.51, select File>Run , and type tnicdiag.exe The PC Card Diagnostics general scr een appears on both computers, as shown in Figure 3-2. 4 On the Diagnostics [...]

3Com PC Card Diagnostics Program 3-9 Click the Help button to display help for this screen. Click the ? at the top of the screen and drag it to a statistic and click. The pop-up box displays information about the selected statistic. 6 Click Start . The statistics for the test appear in the statistics window , as shown in Figure 3-5. Click Help for [...]

3-10 C HAPTER 3: T ROUBLESHOOTING 1 T o access the 3Com support screen (Figure 3-6), click the Support tab on the 3Com PC Card Diagnostics general screen, shown in Figur e 3-3. Figure 3-6 Support Screen ■ Click Diagnostics to run the 3Com PC Car d Diagnostics program. Refer to the beginning of this chapter for information on how to use the 3Com P[...]

3Com PC Card Diagnostics Program 3-11 Generating a Problem Report The problem r eport generator prompts you for the information that will help 3Com Customer Support solve your CardBus PC Car d installation and configuration problems. Y ou can email the completed report to 3Com Customer Support and receive an email answer within two business days. [...]

3-12 C HAPTER 3: T ROUBLESHOOTING 4 Click Next to display the Computer information screen, shown in Figure 3-8. Figure 3-8 Computer Information Screen a Enter your notebook manufacturer and model. b Identify your notebook as a client, server , or both, using the pull-down menu. c Select your CPU type using the pull-down menu. d Select your notebook[...]

DOS Diagnostics Program 3-13 Use your mail application to mail the report to one of the addresses on the Send Report screen. If required, contact your local reseller first. 9 Click OK to bring up the PC Car d Diagnostics general screen. 10 T o exit the program, click Cancel . DOS Diagnostics Pr ogram T o run the DOS diagnostics tests, see the INST[...]

3-14 C HAPTER 3: T ROUBLESHOOTING 3 Select 3Com Megahertz 10/100 LAN CardBus PC Card and click Properties . 4 Change I/O or IRQ value and click Confirm . Changing the I/O, IRQ, or Memory Range If you discover resour ce conflicts, you can change the I/O Base Address, Interrupt Request (IRQ), or Memory Range using Windows 95. 1 Double-click the Sys[...]

Disabling PC Card (PCMCIA) Support for W indows 95 3-15 4 Click OK . 5 Reboot the notebook to disable PC Card Support. If prompted, select Do Not Install a Driver . Some notebooks may re-install the PCMCIA sockets (PC Car d Support) without prompting you. Refer to Windows 95 help on disabling devices to disable PCMCIA sockets. Y ou must re-enable P[...]

3-16 C HAPTER 3: T ROUBLESHOOTING Disabling PC Car d (PCMCIA) Support for Windows NT 1 In the Windows NT Control Panel, double-click Devices . 2 Click PCMCIA on the list that appears. If no controller is listed, PC Car d support is already disabled. If you select a differ ent PCMCIA controller , write down the name; you will need it to re-enable PC[...]

Frequently Asked Questions 3-17 Frequently Asked Questions T able 3-3. Frequently Asked Questions Question Answer What is CardBus? CardBus is the new high-speed peripherals interface for notebooks that includes: ■ 33 MHz, 32-bit performance based on PCI bus architecture ■ 3.3 volt operation ■ Bus mastering for improved CPU efficiency ■ Buil[...]

3-18 C HAPTER 3: T ROUBLESHOOTING Are my network drivers Microsoft certified? Yes. Are my network drivers Novell certified? Yes. How do I remove the 3Com icon from my system tray? 1 Double-click the 3Com icon to start the 3Com PC Card Diagnostics program. 2 In the right bottom corner of the main window, click the Enable Tray Control check box to re[...]

Frequently Asked Questions 3-19 What is Dynamic Access ® software? Dynamic Access software brings intelligence to the end systems to provide improved network performance and control. You can download the latest Dynamic Access software from the 3Com Web site: www.3com.com. What is Fast IP? Fast IP is software that improves performance on switched n[...]

3-20 C HAPTER 3: T ROUBLESHOOTING T r oubleshooting Tips ■ Check the CardBus PC Car d installation in Chapter 1. ■ Inspect all cables and connections. ■ Make sure you have the latest BIOS for your notebook. ■ T ry the notebook at a known working location. ■ T ry the CardBus PC Car d in a known working notebook. ■ If you removed the Car [...]

4 C HANGING C ONFIGURATION This chapter describes how to display and change configuration settings for the CardBus PC Car d. Before you change these settings, contact your MIS department. Configuration Settings T able 4-1 lists each configuration option, the default setting, and the available settings. . Configuration Setting Descriptions Duple[...]

4-2 C HAPTER 4: C HANGING C ONFIGURATION CIS Memory Address The CIS Memory requir es a 256 B segment of memory . I/O Base Address The I/O address space is used by the Car dBus PC Card for communication between the CardBus PC Car d and the notebook. The CardBus PC Car d uses 64 bytes of I/O space, starting at the I/O Base Address. Make sure that no [...]

Displaying Configuration 4-3 T o display the current configuration of the CardBus PC Card using the 3Com PC Car d Diagnostics pr ogram, follow these steps: 1 Install the CardBus PC Car d and connect it to the network as described in Chapter 1 and install the driver as described in Chapter 2. 2 T o start the 3Com PC Card Diagnostics program, follo[...]

4-4 C HAPTER 4: C HANGING C ONFIGURATION T o display the 3Com logo icon on your W indows 95 and Windows NT task bar for easy access to the 3Com PC Card Diagnostics program, click the box next to Enable T ray Control. Y ou can display the CardBus PC Card help system by clicking the Help button on the PC Card Diagnostics General screen. 3 Click PC Ca[...]

Changing Configuration Settings 4-5 Changing Configuration Settings 1 Click the Properties tab on the 3Com PC Card Diagnostics General screen, shown in Figur e 4-1. Figure 4-3 Properties Scr een 2 T o display the options for a setting, highlight the setting and use the right pulldown menu. 3 T o select a new value, highlight the value and release[...]

4-6 C HAPTER 4: C HANGING C ONFIGURATION[...]

A S PECIFICATIONS T able A-1 CardBus PC Card Specifications Network Interface 10 Mbps Ethernet 10BASE-T Ethernet IEEE 802.3 industry standard for a 10 Mbps baseband CSMA/CD local area network 100 Mbps Ethernet and 100BASE-TX Ethernet IEEE 802.3u industry standard for a 100 Mbps baseband CSMA/CD local area network Physical Dimensions Length 3.370 i[...]

A-2 A PPENDIX A: S PECIFICATIONS Network Cable Specifications UTP Cable Requirements: Category 3 LAN and high-speed data cable (10 Mbps) that meets the requirements of EIA/TIA-568 and EIA/TIA TSB-36 Category 4 extended distance LAN cable that meets the requirements of EIA/TIA-568 and EIA/TIA TSB-36 Category 5 voice and data transmission LAN cable ([...]

B T ECHNICAL S UPPORT 3Com provides easy access to technical support information through a variety of services. This appendix describes these services. Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’ s World W ide Web site. Online T echnical Services 3Co[...]

B-2 A PPENDIX B: T ECHNICAL S UPPORT Access by Analog Modem T o reach the service by modem, set your modem to 8 data bits, no parity , and 1 stop bit. Call the telephone number nearest you: Access by Digital Modem ISDN users can dial in to 3ComBBS using a digital modem for fast access up to 56 Kbps. T o access 3ComBBS using ISDN, use the following [...]

Support from Y our Network Supplier B-3 Local access numbers are available within the following countries: 3ComForum on CompuServe Online Service 3ComForum contains patches, software, drivers, and technical articles about all 3Com products, as well as a messaging section for peer support. T o use 3ComForum, you need a CompuServe account. T o use 3C[...]

B-4 A PPENDIX B: T ECHNICAL S UPPORT Returning Products for Repair Before you send a pr oduct dir ectly to 3Com for r epair , you must first obtain a Return Materials Authorization (RMA) number . Products sent to 3Com without RMA numbers will be returned to the sender unopened, at the sender’ s expense. T o obtain an RMA number , call or fax: Co[...]

I NDEX Numbers 3Com Bulletin Board Service (3ComBBS) B-1 3Com URL B-1 3ComFacts B-2 3ComForum B-3 B bulletin board service B-1 C cabling specifications A-2 troubleshooting 3-20 Card Information Structure (CIS) memory size A-1 changing I/O, IRQ or memory range 3-14 CIS Memory Address 4-2 CompuServe B-3 configuration displaying 4-2 configuration s[...]

2 I NDEX K KnowledgeBase 3-3, 3-9 L LEDs 3-2 M mean time between failures A-2 Media T ype option description 4-1 memory 3-14 N network supplier support B-3 O online technical services B-1 P PC Card Support disabling 3-16 re-enabling 3-15 physical dimensions A-1 power requirements A-2 problem report generating 3-11 R release notes 3-3 returning prod[...]

3Com Corporation L IMITED W ARRANTY H ARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials, under normal use and service, for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller: If a product does not operate as warranted above during the applicable warranty period[...]

ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE OF ITS PRODUCTS. 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROP[...]

NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com requires that you use quality interface cables when connecting to this device. Changes or modifications not expressly approved by 3Com could void the user’s authority to operate this equipment. Refer to the manual for specifications on cabling types. FCC D ECL[...]

supporting documentation may be copied only as essential for backup or archive purposes in support of your use of the Software as permitted hereunder. You must reproduce and include all copyright notices and any other proprietary rights notices appearing on the Software and the supporting documentation on any copies that you make. NO ASSIGNMENT ; N[...]