3Com WX2200 инструкция обслуживания

http://www.3Com.com/ Part No. 10015403 Rev . AA Published August 2006 Wir eless LAN Mobility System W ir eless LAN Switch Manager User’ s Guide WX4400 3CRWX440095A WX1200 3CRWX120695A WXR100 3CRWXR10095A WX2200 3CRWX220095A[...]

3Com Corporati on 350 Campus Drive Marlborough, MA USA 01752-3064 Copyright © 2 006, 3Com Corporation. All rights r eserved . No part of this documen tation may be repr oduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without writt en permission fr om 3Com Corporatio n. 3Co[...]

C ONTENTS A BOUT T HIS G UIDE Conventions 9 Documentation 10 Documentation Comments 11 1 G ETTING S TARTED Hardwar e Requir ements for 3WXM Clien t 13 Hardwar e Requir ements for 3WXM Services 14 Software Requirements 14 Preparing for Installation 15 User Privileges 15 Serial Number and License Key 15 HP OpenView Networ k Node Manage r 15 Resour ce[...]

2 P LANNING AND M ANAGING Y OUR W IR ELESS N ETWORK WITH 3WXM Which Services T o Pr ovide? 30 Network Plan 31 RF Coverage Area 31 RF Auto-T uning 3 2 RF Auto-T uning with Modelling 32 RF Planning 33 Which Planning Method Should I Use? 33 Configuration 35 Wireless Configuration 36 AAA Security Configuration 38 System and Adminis tration Configurat i[...]

Configure V oice over W ir eless IP Service 83 Ta s k Ta b l e 8 3 Step Summary 85 Create a Radio Profile for V oice 86 Create a Service Profile for V oice 86 What’ s Next? 95 4 U SING RF A UTO -T UNING What Is RF Auto-T uning? 97 Place Y our Equipment 98 Configure Initial WX Switch Connectivity 98 Upload the WX Switch Configurat ion into a 3WXM [...]

Model RF Obstacles 133 Import a Site Survey 134 Plan RF Coverage 135 Add Wiring Closets 135 Create Coverage Ar eas 136 Compute and Place MAPs 144 Assign Channel Settings 146 Calculate Optimal Power 148 Display Coverage 150 Generate a Wor k Order 151 Install the Equipment 153 What’ s Next? 153 7 M ANAGING AND M ONITORING Y OUR N ETWORK Deploy Y ou[...]

Computing and Placin g New MAPs 191 Replanning Y our Networ k 191 What’ s Next? 192 A O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS Register Y our Prod uct to Gain Service Benefits 193 Solve Problems Online 193 Purchase Extended W arranty and Professional Services 194 Access Software Downloads 194 Contact Us 194 T elephone T echnical S upport and[...]

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A BOUT T HIS G UIDE This manual shows you ho w to plan , configure, deploy , and manage a Mobility System wireless LAN (WL AN) using the 3Com Wireless LAN Switch Manager (3WXM) tool suite. Read this manual if you are a network administrator or a person responsible for managing a WLAN. If release notes are shipped with your product and the informati[...]

10 A BOUT T HIS G UIDE This manual uses the follo wi ng text and syntax conventions: Documentation The 3WXM documentation set includes the following documents.  Wireless LAN Switch Manage r (3WXM) Release Notes These notes provide information about the 3WXM software release, including new features and bug fixes.  Wireless LAN Switch and Contr[...]

Documentation Comments 11  Wireless LAN Switch Ma nager Refere nce Manual This manual shows you how to plan , configure, deploy , and manage a Mobility System wireless LAN (WL AN) using the 3Com Wireless LAN Switch Manage r (3WXM).  Wireless LAN Switch Manager User’ s Guide (this document) This guide shows y ou how to plan , configure, depl[...]

12 A BOUT T HIS G UIDE Example:  Wireless LAN Switch and Cont roller Configuration Guide  Part number 730-9502- 0071, Revision B  Page 25 Please note that we can only r esp ond to comments and questions about 3Com product documentation at this e-mail address. Qu estions related to T echnical Support or sales should be di rected in the firs[...]

G ETTING S TARTED This chapter contain s informat ion about recommended system requir ements you should meet for optimum 3WXM performance, installing 3WXM client and 3WXM Ser vices softwar e, and an introduction to using the 3WXM interface. Ha rdw are Requirements for 3WXM Client T able 3 shows the min imum and r ecommended requirements to run the [...]

14 C HAPTER 1: G ETTING S TARTED Ha rdw are Requirements for 3WXM Services T able 4 shows the min imum and r ecommended requirements to run the 3WXM Services on W indows and Linux platforms. Software Requirements 3WXM client and 3WXM Services are each supported on th e following operating systems:  Microsoft Windows Server 2003  Microsoft Win[...]

Preparing for Installation 15 Preparing for Installation A licensed copy of 3WXM comes with a base license key . Before you install 3WXM, make sure you have the appropriate administrative privileges on the system. After you have installed 3WXM, you will need to r egister your license and the serial number with 3Com in order to obtain an activation [...]

16 C HAPTER 1: G ETTING S TARTED Resource Allocation T able 5 co ntains general recommended guidelines for hardware requir ements and memory allocation based on th e number of radios and WX switches your server will support. A larger number of WX switches implies more connections and data pr ocessing, and consequently , more CPU is r equired. A lar[...]

Installing 3WXM 17 Installing 3WXM T o install the 3Com Wireless Switch Manager , follow the instructions below for your operating system. Installing 3WXM on Windows Systems T o install 3WXM on a W indows system: The 3WXM install program installs ei ther just the 3WXM client, or both the 3WXM client and Services. There is no option to install the 3[...]

18 C HAPTER 1: G ETTING S TARTED 4 Click the View button. The 3Com Wi r eless LAN Switch Manager (3WXM) information screen appears. 5 Click the Install b utton. The installation begins. During the inst allation, the 3Com W ireless Switch Manager installation wizard minimizes. 6 When the installation is complete, maximize the 3Com Wireless Switch Ma[...]

Installing 3WXM 19 5 Open a shell window . 6 Use the cd command to go to the dir ectory in which you saved the installation binary . 7 In the shell window , type sh ./install.bin . The Introduction page of the 3WXM installation wizard appears. 8 Click Next to display the Choose Inst allation T ype page of the installation wizard, and go to “Using[...]

20 C HAPTER 1: G ETTING S TARTED Start 3WXM Services 3WXM Services are automatically starte d when you install them on a Windows system. T o start the 3WXM Services on a Unix or Linux System: T o start 3WXM Services manually , type a command such as the following: solaris# rm-services start T o stop 3WXM Services manually , type a command such as t[...]

Connect 3WXM Clients to 3WXM Services 21 Configure 3WXM Services Y ou can change the properties of 3WXM Services. If a firewall is enabled on the host where yo u install 3WXM Services, 3WXM Services will not be able to communicate with 3WXM client or with WX switches unless the firewa ll is configured to allow through traffic for the SSL and SNMP p[...]

22 C HAPTER 1: G ETTING S TARTED  Select the arrow buttons to change the SNMP T rap Receiver Por t, which is the port on which SNMP traps are r eceived. Also select the trap type (SNMPv1 or SNMPv3) you want 3WXM Services to r eceive from WX switches. On each switch in the network plan, you must enable notifications and configure 3WXM Services as[...]

3WXM Interface 23 3WXM Access Control Y ou can create a user account with ad ministrator , provision, or monitor privileges. See T able 6 for basic privilege definitions. For a details, see t he “Restricting Access to 3WXM” section in the “Getting Started” chapter of the Wireless LAN Switch Ma nager Reference Manual T o configure access con[...]

24 C HAPTER 1: G ETTING S TARTED Display the Main Window When you start 3WXM client and l og onto 3WXM Services, a network plan is displayed by the 3W XM client. (See Figur e 2 on page 25.)  Organi zer panel displa ys a network t ree r epresentin g your WLAN’ s devices and configurations on thos e devices. Y ou can use it to navigate to Policy[...]

3WXM Interface 25 Figure 2 Main 3WXM Window with Open Network Plan Using the T oolbar and Menu Bar The main 3WXM window has a toolbar that provides quick access to features. Y ou can use the Back and Forward buttons to cycle through your display selections. The menu bar (located above the toolba r) p rovides access to administrative options such as[...]

26 C HAPTER 1: G ETTING S TARTED Setting Pr efere nces Y ou can set network and user interface pr eferences, as well as prefer ences for save interval and autosa ve, certificate handling, RF monitoring, and logging. 1 Select To o l s > Preferences fr om the 3WXM main tool bar . The Preferences wizar d is displayed. 2 Select any of the tab s, mak[...]

3WXM Interface 27 Y ou also can select a radio, in which case t he floor plan where the radio is located is displayed, with status for all MAPs on that floor . Getting Help Click Help from the Main menu bar to access dif ferent types of help: 1 Select Help > Help to displa y HTML help about conf iguring and using 3WXM. 2 Select Help > Licensi[...]

28 C HAPTER 1: G ETTING S TARTED[...]

P LANNING AND M ANAGING Y OUR W IR ELESS N ETWORK WITH 3WXM This chapter contain s information about planning and man aging your wireless network with 3WXM. Planning your wir e less network is highly recommended because it not only helps you configure and deploy it, but also aids in scaling and monitoring your network. 3Com pr ovides you with flexi[...]

30 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM Which Services T o Provide? What is a service? : A service is a concept (not a selectable item in the 3WXM interface) that r epresents a set of options you configur e and deploy on your wireless network. Y ou configure services to support the different levels of network acce[...]

Network Plan 31 Network Plan What is a network plan? : A network plan is the workspace in 3WXM you use to design a wir eless net work. Why is this importan t? : Y ou can better manage a nd visualize your network topology by creating a detailed and accurate network plan. Y ou can start by creating a device-oriented (WX switches and MAPs) view of you[...]

32 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM  RF Auto-T uning with Modelling , as with the RF Auto-T uning technique, lets you set the auto tuning feature to adjust power and channel settings to provide RF sign als to the coverage area for your users. Enhance the auto tuning feature by pr oviding modelling informati[...]

RF Coverage Area 33 RF Planning T o do RF Planning, you provide detaile d information about your site and buildings by importing AutoCAD DXF™, AutoCAD DWG, JPEG, or GIF floor plan files of the buildings into 3WXM. As you import the floor plans, you can modify them to add or remo ve RF obstacles. Y ou define RF obstacles by specifying the attenuat[...]

34 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM Use the RF Auto-T uning with Modelling technique if you want to bet ter monitor your wireless network in terms of buildings, floo rs, or coverage areas. Y ou may only be able to loca te inaccurate or incomplete building and floor plans (perhaps only a JPEG file), but with ev[...]

Configuration 35 If RF Planning does not fit your requ irements now , you can alwa ys use the RF Planning technique in t he future when you have the need, the time, and the necessary floor plan s available. Y ou also can leverage the data in RF Auto-T uning and conver t these RF measurements to configured baseline values for planning. Configuration[...]

36 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM This section contains infor mation about:  “W ir eless Configuration” on page 36  “AAA Security Configuration” on page 3 8  “System and Administration Configuration” on page 40 Wireless Configuration Wi r eless configuration focuses on the configuration [...]

Configuration 37 Y ou must configure a radio pr ofile to set attributes that you can apply to multiple radios. Rather than conf iguring each radio individually , you create a radio profile and apply it to multiple radios that you select. Y ou can also cr eate a radio pr ofile as part of a p olicy and ap ply it to MA P access points on different WX [...]

38 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM If the services ar e being used to advertise multiple wire less service providers (WISP), such as T -Mobile TM , Wayport ® , and Boing o W ir eless TM , then these services would probably be completely open. However , they would likely be assig ned to their own ded icated s[...]

Configuration 39 Figure 6 Authentication Flowchart for Netw ork Users last-resor t? web? none? Client associates with 3Com radio or requests access from wired authentication por t Use fallthru authentication Ye s No Ye s Ye s Ye s Ye s No Ye s Ye s No No No No Client requests encr ypted SSID? Client 802.1X rule that matches SSID? responds Ye s MA C[...]

40 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM Authorization Authorization is the method for providing users with specific rights to the network by associating attribute-valu e (A V) pairs to the user . AAA authorization works by assemblin g a se t of attributes that describe what the user is authorized to pe rform. Thes[...]

Configuration 41 Y ou can create the following types of WX switches:  WX4400—Provides four dual-interface gigabit Ethernet ports. Each port has a 1000BASE-TX copper in terface and a Gigabit interface converter (GBIC) slot for insert ion of a 1000BASE-SX or 1000BASE-LX fiber -optic interface.  WX1200—Provides eight 10/100 Ethernet ports, s[...]

42 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM For detailed information ab out configuring basic WX switch properties, see the Wireless LAN Sw itch and C ontroller Quick Start Guide . Configure WX Switch Connection Information Y ou need to supply connection information for the WX switch on both the WX switch and in 3WXM [...]

Deployment 43 b If you are indir ectly connecting the WX to the switch, plug the other cable end(s) to an available netw ork port on the wiring closet switch. If the switch does not supply PoE, then ensure that a mid-span PoE device is inserted in-line with the connect ion. Deployment What is deployment? : Sending the WX configuration information i[...]

44 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM Network Status 3WXM provides summary status on devices in the network at the Mobility Domain, switch or MAP level. View the summary status as the initial step in monitoring . Summary status displays the operational status of WX switches, MAPs, and their radi os (whether they[...]

Management and Monitoring 45  RF neighborhood  T ransmitters (heard by this radio)  Listeners (who heard this radio)  Neighbors  BSSID to SSID mappin g  Channel  RSSI Statistics collected for the RF enviro nment provides data on a per -channel basis. Y ou can view noise levels, cyclic redundancy check (CRC) and PHY errors, pack[...]

46 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM Rogue Detection A r ogue AP is an access point that is not authorized to o perate in or near your network. Y ou can use RF counter measures to deny service to or from a targeted rogue A P , and render them ineffective. Once a r ogue AP is detected and reported, the closes t [...]

Management and Monitoring 47 V erification Both configuration verification and n e twork verification rules are checked for any inconsistencies or pr oblems. V erification rules include “instant fix” resolutions. Instant fix r esolutions are err ors that can be automatically fixed, or alternatively providing a hot link to the object containing [...]

48 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM RF Plan Optimization What is optimization? : Importing RF measurement data into an RF model to improve the accuracy of the model. Purpose of this section : Provides an overview of optimization methods. Why is this important? : A network plan contains the configuration settin[...]

RF Plan Optimization 49 Based on RF measurement data you ga ther in 3WXM to optimize the RF model of a floor , you can make con figuration changes in the software to improve signal str ength a nd coverage for groups or individuals, modify MAP locations, or add additional equi pment to your wireless network if statistics indicate your network has ou[...]

50 C HAPTER 2: P LANNING AND M ANAGING Y OUR W IRELESS N ETWO RK WITH 3WXM[...]

C ONFIGURING W IR ELESS S ERVICES What are Services? A service is a concept (not a selectable item in the 3WXM interface) that repr esents a set of options you conf igur e and deplo y on your wir eless network. Services are configured to pr ovide various levels of wireless network access to users, such as se cure employee access, guest access, mult[...]

52 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES Configure Employee Access Services Services for Employee access are typi cally configur ed to provide secure, encrypted access to the wireless network. The following sections provide information about how to configure Employee access:  “T ask T ab le” on page 52  “Step Summary” on page 5[...]

Configure Employee Access Services 53 “Configure RADIUS Servers” on page 58 1 Tool bar option: select Configuration. 2 Organizer panel : expand the WX switch. 3 Expand AAA. 4 Click RADIUS. 5 Select RADIUS Server in the Task List. From the Cr eate RADIUS Server wizard:  Name: enter server name  IP Address: enter server IP address  Key: [...]

54 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES Step Summary The following list summarizes the fields selected or conf iguration items entered in the example that follows to configure Employee access: 1 Create a radio profile.  From the Radio Pr o file wizar d, enter RadioProfile1 as the name of the radio profile.  Click Finish . 2 Configure [...]

Configure Employee Access Services 55  Configure each user r ecord with either the VLAN-Name attribute or the RADIUS T unnel-Private-Group-ID.  Configure 802.1X authentication rules. 3 Configure the RADIUS server in 3WXM:  From the Cr eate RADIUS wizar d, enter sg1 as the Name of the server , the server’ s IP address, and the Key . Allow[...]

56 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES In general, these same steps are requir ed to configure other services, too. Y ou can refer back to this section, using the summary list or the task table, with configuratio n options for “Configure Guest Access Services” on page 69 or “Conf igur e V oice over W ir eless IP Service” on page 83[...]

Configure Employee Access Services 57 5 Enter the name of the radio profile, then click Next at t he bottom of the wizard. 6 If MAPs are alr eady configured, sele ct the radios to map to the radio profile, then click Move . 3WXM removes the radios fr om the radio profile they ar e in an d places them in the new pr ofile. If you have not configured [...]

58 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES Configure RADIUS Servers Remote Authentication Dial-In User Se rvice (RADIUS) is a client-serve r security protocol that pr ovides authentication, authorization, and accounting for network users and device s. A RADIUS server stor es user profiles, which include usernames, passwor ds, and other us er a[...]

Configure Employee Access Services 59 5 T ype the name, IP address, and key , then click Next . 3WXM suggests the name of a server group to place the server in. The server group is r equired because AAA rules refer to server gr oups, not to individual servers. 6 Click Finish to save the server and create the server group. The new server and group a[...]

60 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES Configure Attributes on the RADIUS Server T o authenticate users, you will need to configure users either in the local database or on RADIUS servers. T o configure services for Em ployee access, the following items should be configured on the RADIUS server . T o configure the RADIUS server 1 Configure[...]

Configure Employee Access Services 61 4 Configure each user r ecord with authorization rules (user name and password) and with either the Vlan-Name att ribute (3Com VSA) or the RADIUS T unnel-Private-Group-ID to assign users to VLANs. Other attributes are optional. Create a Service Profile for 802.1X Access A service profile contains the config ura[...]

62 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES 5 Click Next . 6 Change the service profile name to Secure-802.1X-Employees , and use Employees as the SSID, as shown in the figure on the next page. 7 Click Next . Select WP A and deselect Dynamic WEP .[...]

Configure Employee Access Services 63 8 Click Next . TKIP is already selected. 9 Click Next . Leave Externa l RADIUS Server selected as the EAP T ype. 10 Select the RADIUS server group in th e Availa ble RADIUS Server Gr oups list and click Add . 11 Click Next . T ype vla n-mkt in the VLAN Name box. 12 Click Next . Select RadioProfile1 in the Avail[...]

64 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES 13 Click Finish . The new service profile appe ars in the Content panel. View the Service Profile’ s Access Rules Every service pr ofile requir es access rules. The access rules specify the usernames or MAC addre sses that are allowed to access the SS ID. The service profile wizar ds automatically c[...]

Configure Employee Access Services 65 T o view an 802.1X service profile’ s access rule s 1 Select the service pr ofile in the Wireless Service Pr ofiles table (located in the Content panel). A Setup group appears in the T ask List panel. 2 In the T ask List pane l, select 802.1X Access. The Configure 802.1X Access wizard appears. The wizard disp[...]

66 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES The 802.1X Service Profile wizards uses the ** userglob in the access rule. Y ou can use this rule, modify it, or delete it and create a new one. Y ou also can create additional rules. For syntax information, see th e “W ir eless Service Parameters” section in the “Configuring W ireless Paramete[...]

Configure Employee Access Services 67 4 In the T ask List panel, select VLAN. The Create VLAN wizard is displayed. 5 Enter vlan-mkt as th e VLAN name and use the VLAN ID suggested by the wizard. 6 Click Next . Select the ports you want to use in the VLAN and click Add or Move .  The Add button adds the ports to the new VLAN without r emoving the[...]

68 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES What’ s Next? After you create Employee services, you can cr eate additional services. For information about configuri ng ad ditional services, r efer to:  “Configure Guest Access Services” on page 69  “Configure V oice over W ireless IP Service” on page 83 After you ha ve creat ed add[...]

Configure Guest Access Services 69 Configure Guest Access Services Guest access is access for visitors at y our location and is typically clear (no encryption) . This section contains the following informatio n about how to configur e Guest access services:  “T ask T ab le” on page 69  “Step Summary” on page 71  “Optional: Config[...]

70 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES “Create a User Group and Guest Users” on page 72 1 Tool bar option: select Configuration. 2 Organizer panel: expand the WX switch. 3 Expand AAA. 4 Click Local User Database. 5 Select User in the Task List. From the Cr eate Named User wizard:  Username: enter name  Password: enter password ?[...]

Configure Guest Access Services 71 Step Summary The following list summarizes the fiel ds selected or configuration items entered configure Guest access. 1 Create a radio profile.  From the Radio Pr ofile wizard , enter RadioProfile1 as the Name of the radio profile.  Click Finish . 2 Configure users in the local database:  From the Cr eat[...]

72 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES  Choose the Ports or Distr ibuted MAPs to which you’ll restrict guest users to certain geographic areas of your network.  Click Finish . For detailed information about the steps, see the cross-refer ences in the “T ask T able” on page 69. New configuration items that were not part of the e[...]

Configure Guest Access Services 73 Leave the VLAN name unassigned. For Web Portal access, you specify the VLAN name when you configure the guest service profile. (See step 8 on page 77.) 6 Click Next . The wizard lists the authorization attribut es you can configure for the user . A very useful authorization attr ibute for guest users is the end-d [...]

74 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES T o create a user gr oup and add users to it 1 In the T ask List panel, select User Group. 2 T ype a name for the group in the name box and click Next . The wizard lists the authorization attribut es you can configure for the group. For this example, leave the attributes un configured. If attributes a[...]

Configure Guest Access Services 75 4 Click Finish . The new group appears in the Content panel. Create a Service Pr ofile for Guest Access with Web Login T o create a Web-Portal service profile 1 Select Configuration on the toolbar . 2 In the Organizer panel, expand the WX switch. 3 Expand Wireless, then select Wireless Services . 4 In the T ask Li[...]

76 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES 5 Click Next . 6 Change the service profile name to Web-Portal-Guests , and use the name Guests for the SSID.[...]

Configure Guest Access Services 77 7 Select the SSID T ype:  Clear —Data is n ot encrypted  Encrypted —Data is encrypt ed For this example, Clear is selected. 8 Click Next . T ype or select the name of th e VLAN you want to place your guests users in. For this example, use guest-vlan . T yping the VLAN name h ere does no t actually config[...]

78 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES 10 Click Next . Select the location of th e user information and click Add :  LOCAL—The switch’ s local database  RADIUS server group—group of external RADIUS servers (For a server group to be available in the wizar d, the group must already be configured. See “Configur e RADIUS Servers?[...]

Configure Guest Access Services 79 11 Click Next . The wizard shows the user names configur ed in the local database. The users created in “T o create users” on pag e 72 ar e listed.[...]

80 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES Also listed is a user named web-portal- ssid , wher e ssid is the Web-Portal SSID name. This user is automatically created. The switch uses the web-portal- ss id username for users while they are in the portal and ar e being authenticated. After a user is authenticated, the user name of the session ch[...]

Configure Guest Access Services 81 View the Service Profile’ s Access Rules T o view a W eb-Portal s ervice pr ofile’ s access rules 1 Select the service pr ofile in the Wireless Service Pr ofiles table (located in the Content panel). A Setup group appears in the T ask List panel. 2 In the T ask List panel, select Web Portal Access. The Configu[...]

82 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES 4 In the T ask List panel, select Mobility Profile. The Create Mobility Pr of iles wizard appears. 5 In the Profile Name box, type the name of the Mobility Pr ofile. The name can be up to 16 alphanu meric characters, and it cannot contain tabs. The Mobility Profile Name has to be defined as an authori[...]

Configure Voice over Wireless IP Service 83 For information about deploying your configu ration and enabling monitoring your network, refer to:  “Managing and Monitoring Y our Network” on page 155. Configure V oice over Wireless IP Service V oice over W ir eless IP (V oWIP) is a new technology , merging V oIP (V oice over IP) with 802.11 wir[...]

84 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES T able 12 Creating a Service for V oWIP Access Ta s k Path Primary Parameters to Configure “Create a Radio Pr ofile” on page 56 1 Tool bar opti on: select Configuration. 2 Organizer panel: expand the WX switch. 3 Expand Wireless. 4 Click Radio Profiles. 5 Select Radio Profile in the Task List. Fro[...]

Configure Voice over Wireless IP Service 85 Step Summary The following list summarizes the fiel ds selected or configuration items entered in the example that follows to configu r e V oWIP access: 1 Create a radio profile.  From the Radio Pr o file wizar d, enter RadioProfileV oic as the Name of the radi o pr ofile.  Click Finish .  Select[...]

86 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES Create a Radio Pr ofile for V oice This procedure is similar to the proc edure in “Create a Radio Profile” on page 56, bu t has additional steps to ch ange the delivery traffic indication map (DTIM) interval to 3. T o create a radio profile for voice service 1 Select Configuration on the too lbar [...]

Configure Voice over Wireless IP Service 87 The SpectraLink, Avaya, and V ocera o ptions configur e service for proprietary V oWIP solutions from these vendors. If you are configuring V oWIP for devices that use the W i-Fi Multimedia (WMM) standar d, or a proprietary solution other than one of the listed vendors’, use the Other option. Create a S[...]

88 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES 9 Click Next . Select WP A and de select Static WEP .[...]

Configure Voice over Wireless IP Service 89 10 Click Next . Leave TKIP enabled and click Ne xt . 11 Click Next . T ype a passphrase from 8 to 63 characters long in the Pre-shar ed Key box and click Generate .[...]

90 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES 12 Click Next . T ype or select the name of the VLAN you want to plac e voice users in. For this example , use voice-vlan . T yping the VLAN name h ere does no t actually configure the VLAN. T o configure a VLAN, see “Set Up VLANs on WX Switches” on page 66. 13 Click Next . Select Enable WMM . 14 [...]

Configure Voice over Wireless IP Service 91 7 Leave SpectraLink selected in the V endor dr op-down list. 8 Click Next . Select Open Access an d deselect MAC Access. 9 Click Next . Select WP A and deselec t Static WEP . 10 Click Next . Leave TKIP enabled and click Ne xt . 11 Click Next . T ype a passphrase from 8 to 63 characters long in the Pre-sha[...]

92 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES Create a Service Profile for Avaya V oWIP Devices 1 Select Configuration on the too lbar . 2 In the Organizer panel, expand the WX switch. 3 Expand Wireless, then select W ir eless Services. 4 In the T ask List panel, se lect V oice Service Profile. The V oice Service Profile wizard is displayed. 5 Cl[...]

Configure Voice over Wireless IP Service 93 15 Click Next . Select RadioProfileV oic in the Radio Profiles list . 16 Click Finish . Create a Service Profile for V ocera V oWIP Devices 1 Select Configuration on the toolbar . 2 In the Organizer panel, expand the WX switch. 3 Expand Wireless, then select Wireless Services . 4 In the T ask List panel, [...]

94 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES 11 Click Next . T ype o r select the name of the VLAN you want to place SVP users in. For this example , use voice-vlan . T yping the VLAN name h ere does no t actually configure the VLAN. T o configure a VLAN, see “Set Up VL ANs on WX Switches” on page 66. 12 Click Create to add MAC users to the [...]

What’s Next? 95 6 Click Next . Select the ports you want to use in the VLAN and click Add or Move .  The Add button adds the ports to the new VLAN without r emoving them from any other VLANs.  The Move button removes the ports fr om all other VLANs, and places them in the new VLAN. The ports appear in the Curr ent Members list. T o tag port[...]

96 C HAPTER 3: C ONFIGURING W IRELESS S ERVICES For information about deploying your configu ration and enabling monitoring your network, refer to:  “Managing and Monitoring Y our Network” on page 155.[...]

U SING RF A UTO -T UNING What Is RF Auto-T uning? RF Auto-T uning is a technique you ca n use to configure your RF (radio) network. RF Auto-T uning is a quick method that requir es minimal configuration and no RF planning or site surveys, and instead, relies on the AutoT une feature to set MA P channels and power settings. This is a great way to qu[...]

98 C HAPTER 4: U SING RF A UTO -T UNING Place Y our Equipment Y ou will need to unpack and physical ly install your WX switches and MAPs. For inf ormation ab out installing your equipm ent, see “E quipment Installation” on page 42. Configure Initial WX Switch Connectivity After installing a WX switch, you must prepare it for configuration and m[...]

Create a Service Profile 99 3WXM uses its verification rules to ch eck the switch’ s conf iguration. If an item in the configuratio n ge nerates an err or or war ning, 3WXM displays the error or warning message. 7 Review the verification messages to determine whether you will need to make changes to the switch’ s conf iguration after uploading [...]

100 C HAPTER 4: U SING RF A UTO -T UNIN G A wizard for configuring th e service profile appears. 6 Read the first page of the wizard and click Next . 7 Edit the service profile and type an SSID name. 8 Edit additional settings as applicable to the type of service profile you are creating. For information, see the following:  “Configuring W ire[...]

Create Your MAPs 101 Create Y our MAPs Depending on how your MAPs are connected to a WX switch, you need to create a direct connect MAP or a distributed MAP in your network plan in 3WXM. A direct connect MAP is connected to the wir ed network through a direct 10/100 Ethernet connection to a WX switch. A distributed MAP is connected to the WX switch[...]

102 C HAPTER 4: U SING RF A UTO -T UNIN G 8 Click Next . 9 Configure the radios: a T o enable the radio, select Enabled . b In the Radio Pr ofile list, select the profile to which the radio belongs. c In the Channel Number list, select the channel number for the r adio. If RF Auto-T uning for chan nel configuration is enabled, setting this value ha[...]

Create Your MAPs 103 5 In the Fingerp rint box, type the 16 -digit hexade cimal number of the MAP’ s encryption fingerprint. Use either of the following formats:  11:22:33:44:55:66:77:88: 99:aa:bb:cc: dd:ee:ff:00  1122:3344:5566:7 788:99 aa:bbcc:ddee:f f00 A MAP’ s fingerprint is the hash value of the MAP’ s public encrypti on key . The[...]

104 C HAPTER 4: U SING RF A UTO -T UNIN G Apply a Radio Profile to Each Radio When you create a MAP , a new r adio (or radios, depending upon the type of MAP cr eated) are added into 3WXM . The radios use the default radio profile in 3WXM unless you create a new radio profile and apply it to each radi o on the MAP . For more information about creat[...]

U SING RF A UTO -T UNING WITH M ODELLING What Is RF Auto-T uning with Modelling? RF Auto-T uning with mo delling is a technique you can use to configure and implement your network that b uilds on the RF Auto-T uning method. Y ou will, as the name implies, still use RF Auto-T uning (auto tuning) to adjust power and chann el settings to pr ovide RF s[...]

106 C HAPTER 5: U SING RF A UTO -T UNIN G WITH M ODELLING Add Site Information By addi ng minimal in formation about you r building s and floo rs at your site, you support improved monito ring for your network. Y ou can manually add building and flo or information or you can import a floor . For information about importing a floor plan, see “Impo[...]

Add Site Information 107 5 In the Starting Floor Level bo x, spec ify the floor number of the first floor in the building. T o start with a subterran ean floor , you can specify 0 or a negative floor nu mber . 6 In the Skip Floor Levels box, specify floor numbers you want to skip. Skipping floors is usef ul when you wa nt to model only certain f lo[...]

108 C HAPTER 5: U SING RF A UTO -T UNIN G WITH M ODELLING Insert RF Obstacles Add major RF obstacles that will affect the placement of your MAPs, such as solid walls, barriers , or el evator shafts. T o add RF obstacles 1 Display the floor plan in the Content panel. 2 In the T ask List panel, click T ools . 3 In the RF Obstacle area under Layout , [...]

Insert RF Obstacles 10 9 A default attenuation factor is displayed fo r the object type, or , you can select an attenuation f actor that yo u believe mor e closely matches the RF obstacle. 6 Click Finish . The RF obstacle is added to you r floor layout.[...]

110 C HAPTER 5: U SING RF A UTO -T UNIN G WITH M ODELLING Create Y our RF Coverage Ar ea T o create your RF cove rage area, you cr eate a wiring closet (mandatory if you have dir ect MAPs in your plan), designate an ar ea for RF coverage, and add your distribu ted MAPs or direct MAP s to the coverage area. Distributed MAPs are indirectly attached t[...]

Create Your RF Coverage Area 11 1 Create Y our RF Coverage Area T o create your RF coverage area 1 Display the floor plan in the Content panel. 2 In the T ask List panel, click T ools . 3 In the Cr eate ar ea under Coverage Ar ea, click one of the icons and draw the RF coverage ar ea you want to add to the floor by clicking and dragging the mouse. [...]

112 C HAPTER 5: U SING RF A UTO -T UNIN G WITH M ODELLING 5 In the Name box for each technology , type a name for the coverage ar ea (1 to 60 characters long, with no tabs). 6 In the Rate [Mb/s] list for each te chnology , select the average desired association rate for typical c lients in this coverage area. 7 For 802.11g, to prevent the associati[...]

Create Your RF Coverage Area 11 3 9 T o change the ceiling height, specify the new height in the Height of the Ceiling box. 10 T o change the heig ht wher e MAPs ar e mounted, specify the new mounting height in the MAP Placement Height box. 11 Click Next . The Default Device Settings p age appears.[...]

114 C HAPTER 5: U SING RF A UTO -T UNIN G WITH M ODELLING 12 T o change the def ault WX switch model, select the model fr om the WX Model list. 13 T o change the default MAP model, se lect the model from the Default AP Model list. 14 T o change the MAP conn ection type , select the type fr om the AP Connection T ype list:  Dire ct—MAPs are dir[...]

Create Your RF Coverage Area 11 5 17 T o change the MAP connection type fo r the r edundant co nnection, select Direct or Distributed from the MAP Connection T ype list. 18 T o change the number of redundant connections for the distributed connection type, type the number in the Redundancy Level box. For direct connections, the r edundancy level is[...]

116 C HAPTER 5: U SING RF A UTO -T UNIN G WITH M ODELLING 23 In the Station Oversubscription Ratio li st, select the ratio for the average transmit behavior of the stations. The station oversubscription ratio is th e ratio of active clients compar ed to total clients. For example, the ratio 5:1 indicates that, statistically , 20 percent of the clie[...]

Create Your RF Coverage Area 11 7 27 In the Active Handsets per AP list, sp ecify the number of voice over I P phones that you want each MAP to handle. 28 In the Expected Handset Count list, sp ecify the number of voice over IP phones you expect to be in the coverage area. 29 In the Handset Oversubscription Ratio lis t, select the ratio for the ave[...]

118 C HAPTER 5: U SING RF A UTO -T UNIN G WITH M ODELLING The profiles available depend on th e Mobility Domain you selected in step 31. The pr ofile you select applies to all radios associated with the coverage area. If you type the name of a radio profile that does not already exist, 3WXM cr eates it. 33 In the Wi ring Closet list, select the wir[...]

Create Your RF Coverage Area 11 9 5 Click the Associations tab to display area associations information for the coverag e ar ea. 6 In the Availabl e Access Points box, sele ct one or more available MAPs to use in the coverage area, then click Add to move the MAPs to the Current Access Points box. 7 Click OK to close the dialog box. 8 In the Organiz[...]

120 C HAPTER 5: U SING RF A UTO -T UNIN G WITH M ODELLING 9 Click on the MAP icon, then click on the lo cation wher e you installed the MAP . The MAP icon move s from the Ob jects T o Place panel to its location on the floor . What’ s Next? This section provides cross r eferences to information on t he following tasks:  “Using RF Planning”[...]

U SING RF P LANNING What is RF Planning? RF Planning is a technique you can use to import detailed information about your site into 3WXM, add RF obstacle information and third-party APs, and configure your RF coverage area at a finer level than is possible using the RF Auto-T uning with modelling technique. By defining sites, buildings, and floors,[...]

122 C HAPTER 6: U SING RF P LANNING Prepar e the Floor Drawings If your floor drawings are contained in JPEG or GIF files, this step does not apply . Go directly to “Define Site Information” on pag e 123. If you plan to import AutoCAD DXF™ or AutoCAD DWG files into 3WXM, you should perform some “clean up” work befo r e importing the files[...]

Define Site Information 123 After you import the file into 3WXM, you have the opportunity t o r emove any unnecessary objects overlooked during your init ial pr eparation of the floor drawings. T o do this, you can use the Clean Layout featur e and other editing tools in the Building wizard. For more information about how to prepar e the AutoCAD fi[...]

124 C HAPTER 6: U SING RF P LANNING 2 In the 3WXM Services Conne ction dialog box, enter the IP address of a host running 3WXM Services, opti onally enter a user name and password, and click Next . If the 3WXM Service is installed on the same machi ne as the one you are using to run 3WXM, enter 127.0.0.1 as th e IP address. This is a standard IP lo[...]

Define Site Information 125 T o add site information 1 Select the RF Planning tool bar option. 2 In the Organizer panel, click the name of the network plan. 3 Select Create Site in the T ask List panel. T he Cr eate Site wizard, a series of dialog boxes, prompts you for information about the new site. 4 In the Site Name box, type a name for the sit[...]

126 C HAPTER 6: U SING RF P LANNING T o create a building 1 In the Organizer panel, click the site name. 2 Select Create Building in the T ask List panel. The Create Building wiza r d prompts you for information about the new building. 3 In the Building Name box, type the name of the building (1 to 30 alphanumeric characters, with no spaces or tabs[...]

Define Site Information 127 T o add a floor to the building 1 In the Organizer panel, click the building name. 2 Select Create Floor in the T ask Li st panel. The Create Floor wi zard prompts you for information about the new floor . 3 In the Floor Name box, type the na me of the floo r (1 to 60 alphanumeric characters, with no spaces or t abs), an[...]

128 C HAPTER 6: U SING RF P LANNING Import a Floor Plan Import existing floor plans into 3WXM. The file can be in one of the AutoCAD DXF , AutoCAD DWG, JPEG, or GIF formats. 3Com recommends that you modify the AutoCAD files fro m AutoCAD to remove unnecessary objects and layers ; then save them i n .dxf format. For more information about ho w to mo[...]

Define Site Information 129 Set the Scale Set the scale on your floor plan to better define the distance between objects in your netw ork. T o set the scale 1 Display the floor plan in the Content panel. 2 Click on the toolbar . a Draw a line on the floor plan over an object whose length you know; for example, a 3-foot door . b Enter the actual len[...]

130 C HAPTER 6: U SING RF P LANNING Clean Layout Clean up your floor drawings further if unnecessary objects still r emain after you your init ial floor drawing cleanup. Note the following when cleaning up a drawing:  Drawing cleanup does not apply to GIF or JPEG drawings .  Drawing cleanup does not change objects that are grouped.  If two[...]

Define Site Information 131 3 Click Next . Cleanup progr ess is displayed at the bottom of the wizard. 4 Y ou can display a Before Cleanup and After Cleanup view when cleanup is complete.[...]

132 C HAPTER 6: U SING RF P LANNING 5 When you are satisfied with the results, click Fi nish .[...]

Model RF Obstacles 133 Model RF Obstacles When planning a 3Com network, you need to consider how the building layout and physical object s af fect si gnal loss. W alls, windows, and doors absorb RF signals, and differ ent building materials have differ ent attenuation facto rs. Y ou can model an RF obstacle on your floor plan and assign the obstacl[...]

134 C HAPTER 6: U SING RF P LANNING 3 Select Create RF Obstacles from the menu that is displayed. The Create RF Obstacle dialog box appears. 4 Define the RF obstacle. 5 Click Finish . The layer’ s objects are now obstacles in your floor plan. Import a Site Survey Y ou can import RF measurement data by means of a site survey done outside of 3WXM. [...]

Plan RF Coverage 135 Plan RF Coverage How you plan the RF coverage for your network depends on whet her you are planning for the widest coverage or are planning for capacity . There are other contributing factors. One group of users may be mobile and requir e high thr oughput performance (a higher bandwidth), while another group of users ar e more [...]

136 C HAPTER 6: U SING RF P LANNING 5 In the Name box, type the name of the wiring closet (1 to 60 characters, with no tabs). 6 Click a WX switch in the A vailable Devices box, t hen click the Add button to move it to the Current Devices box. 7 Click Finish to save the changes. The wiring closet is displayed on your floor plan. Cr eate Coverage Are[...]

Plan RF Coverage 137 When you draw a coverage area, it aligns to the grid to provide a whole number for width and height of the shape. T o create a coverage area 1 Display the floor plan in the Content panel. 2 In the T ask List panel, click T ools . 3 In the Cr eate ar ea under Coverage Ar ea, click one of the icons and draw the RF coverage ar ea [...]

138 C HAPTER 6: U SING RF P LANNING 5 In the Name box for each technology , type a name for the coverage ar ea (1 to 60 characters long, with no tabs). 6 In the Rate [Mb/s] list for each te chnology , select the average desired association rate for typical c lients in this coverage area. 7 For 802.11g, to prevent the associatio n of 802.11b clients[...]

Plan RF Coverage 139 9 T o change the ceiling height, specify the new height in the Height of the Ceiling box. 10 T o change the heig ht wher e MAPs ar e mounted, specify the new mounting height in the MAP Placement Height box. 11 Click Next . The Default Device Settings p age appears.[...]

140 C HAPTER 6: U SING RF P LANNING 12 T o change the def ault WX switch model, select the model fr om the WX Model list. 13 T o change the default MAP model, se lect the model from the Default AP Model list. 14 T o change the MAP conn ection type , select the type fr om the AP Connection T ype list:  Dire ct—MAPs are dir ectly attached to ded[...]

Plan RF Coverage 141 17 T o change the MAP connection type fo r the r edundant co nnection, select Direct or Distributed from the MAP Connection T ype list. 18 T o change the number of redundant connections for the distributed connection type, type the number in the Redundancy Level box. 19 For direct connections, the r edundancy level is always 1.[...]

142 C HAPTER 6: U SING RF P LANNING 24 In the Station Oversubscription Ratio li st, select the ratio for the average transmit behavior of the stations. The station oversubscription ratio is th e ratio of active clients compar ed to total clients. For example, the ratio 5:1 indicates that, statistically , 20 percent of the clients are active at any [...]

Plan RF Coverage 143 28 In the Active Handsets per AP list, sp ecify the number of voice over I P phones that you want each MAP to handle. 29 In the Expected Handset Count list, sp ecify the number of voice over IP phones you expect to be in the coverage area. 30 In the Handset Oversubscription Ratio lis t, select the ratio for the average transmit[...]

144 C HAPTER 6: U SING RF P LANNING 34 In the Wi ring Closet list, select the wiring closet that contains the WX switch or switches to be connected to the shared MAPs. If the MAPs will be dir ectly connected to WX switches, a wiring closet is requir ed. If all the MAPs in the covera ge ar ea will be indirectly connected to WX switches through the n[...]

Plan RF Coverage 145 T o determine the number and placement of MAPs 1 Display the floor plan in the Content panel. 2 In the T ask List panel, click RF Planning . 3 Under RF Planning, click Compute and Place . The Compute and Place wizard appears. 4 T o remove a coverage area fr om MAP placement and computation, clear the area’ s Compute Layout bo[...]

146 C HAPTER 6: U SING RF P LANNING 7 Review the number of MAPs r equired for each coverage area, and the overriding criterion used (coverage or capacity). 8 Click Fi nish to apply the changes. Icons for the suggested MAP locations appear on the floor plan. Assign Channel Settings After identifying the MAPs r equired for a coverage ar ea, you need [...]

Plan RF Coverage 147 T o assign channels 1 Display the floor plan in the Content panel. 2 In the T ask List panel, click RF Planning . 3 Under RF Planning, click Assign Channels . The Channel Assignment wizard appears, showing the curr ent channel assignment constraints. 4 T o change the star ting floor for channel assignment, select the floor from[...]

148 C HAPTER 6: U SING RF P LANNING 9 Review the results. The 802.11a channel assignments ar e listed on the 802.11a Radio(s) tab. The 802.11b/g channel assignments are listed on the 802.11b/g Radio(s) tab. 10 Click Finish to accept the channel assignments. The new channel assignments ar e reflected in the Cov erage Areas panel. Calculate Optimal P[...]

Plan RF Coverage 149 T o calculate optimal power 1 In the T ask List panel, click RF Planning . 2 Under RF Planning, click Compute Optimal Power . The Compute Power For wizard appears, showing a list of the ar eas you defined and the corresponding technology . 3 T o optimize the AP count, select Optimize AP Count . This option checks for coverage o[...]

150 C HAPTER 6: U SING RF P LANNING Display Coverage Looking at the RF coverage allows you to see if the entire ar ea is adequately covered by the M APs. Y ou can move the MAPs and see how the coverage c hanges. T o display the RF coverage for an ar ea 1 Beside Show RF Coverage Using , select ho w you want to display the coverage:  Baseline Asso[...]

Generate a Work Order 151 If the coverage area pr o vided by a MAP on the floor above or below is one meter or less, 3WXM displays a message. This coverage ar ea is not displayed on the floor plan. Generate a Work Order Y ou can generate a work order as part of your wir eless network planning. The work order provides all of the necessary informatio[...]

152 C HAPTER 6: U SING RF P LANNING 4 Specify the work order options. 5 In the Language list, select English or German . The language you select is the langu age used when you next access this page. 6 T o select the directory to which th e work order report is saved, click Choose . The Select dialog box appears. 7 Click Generate . The work order is[...]

Install the Equipment 153 Install the Equipment After you print the work order fr om 3WXM, you can distribute it to your installers. The work order shows where to instal l the 3Com equipment. If you have specified third-party APs in the n etwork plan, those will be considered in the work or der , too. For more information about installing the equip[...]

154 C HAPTER 6: U SING RF P LANNING[...]

M ANAGING AND M ONITORING Y OUR N ETWORK This chapter provides information to help you deploy the services you configured for your wireless network, enable communication between a 3WXM client and 3WXM Services, a nd enable and configure monitoring. This chapter also provides thr ee monitoring examples you can use as a guide to troubleshooting user [...]

156 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK 3 Select one or mor e WX switches. T o select multiple switches, press Shift (for contiguous switches) or Control (for noncontiguous switches) while clicking. 4 In the Local Changes group in the T ask List panel, click Deploy . The Deploy Configurations dialog box appears. The dialog lists th[...]

Perform Basic Administrative Tasks 157 T o verify your deployment 1 Leave the Devices tool bar option selected. 2 Look in the Deploy Status column for the switch(es) to which you deployed configuration inform ation. The status should be Deploy Completed . Y ou also can verify successful deploy ment by checking the operation log. T o access the log:[...]

158 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK  SSH—By default, SSH is enabled. Y ou can use SSH for encrypted access to the CLI.  SNMP—By defa ult, SNMP is disa bled. Y ou can configur e SNMP community strings and User Security Model (USM) users, notification profiles, and notification targets.  Logging—The system log prov[...]

Distributing System Images 159 Distributing System Images Y ou can use 3WXM to upgrade or downgrade the system ima ge (MSS software) on WX switc hes. System images include switch softwar e and MAP softwar e. Using the Image Repository Use the image repository to add or delete WX syst em images. The image file is checked and its versio n is verified[...]

160 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK T o immediately install an image on WX switches 1 Select the Devices tool bar option. 2 At the bottom of the T ask List pa nel, select Device Operations. 3 In the Managed Devices list, select the WX switches onto which you want to install the image. T o select more than one WX, c lick Shift w[...]

Importing and Exporting Switch Configuration Fil es 161 If you need to roll back configur ation changes, you can use a saved version to roll back the system software image and configuration files to a known state. Before you can save a version of a network plan, you need to deploy and save the network plan. V ersions of network plans are saved in t[...]

162 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK If you import a switch configuration, you must enable 3WXM management of the switch before you can deploy the switch to the network. (T o enable 3WXM manag ement of a switch, select the switch in the Organizer panel, sele ct Managed, then click Save .) T o import a configuration 1 In the main[...]

Monitoring Exampl es 163 4 T o overwrite previously exporte d configuration files, select Overwrite Existing Files . If you do not select this option, you cannot export a configuration file with the same name as an existing file in the output directory . Y ou can rename the existing file or move the file to another directory . 5 T o have 3WXM c rea[...]

164 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK 4 View statistics over a period of time. Placing the user on the watch list allows 3WXM to gather long-term statistics. Find the User Y ou can find a user or multiple users based on the following criteria:  Username  MAC address  IP address  VLAN name T o find the user 1 Click on [...]

Monitoring Exampl es 165 4 Enter the type o f sear ch you want to perf orm, and select the scope for the searc h. 5 Click Next . The search r esults appear . Place User on W atch List If viewing the user’ s current activity does not conclusively indicate the source of the pr oblem, you can place the user on a watch list. Statistics polled for a w[...]

166 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK Y ou can also add a user to the watch list by clicking the Client Sessions tab in the Client Monitor view , sele cting the client, and clicking the icon on the toolbar . Locate the User Y ou can display the user’ s ap pr oxim ate location by doing the following: 1 Click on the Monitor optio[...]

Monitoring Exampl es 167 Display User Ac tivity Y ou can display the event types disp layed for the user . Disassociation events can occur , and users dropped from the network. These events can indicate the reason why access is ba rred or performance slow for the user . For example, typical authoriz ation failures occur if the local database or RAD[...]

168 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK Using this data, you can determine whether the user’ s problem is interference due to low bandwidth (Unicast Bytes in). 3 Select the T rend: Session Stats tab to display Operational Rate, SNR, and RSSI statistics. Signal to Noise Ratio (SNR) statis tics can help you determine whether the in[...]

Monitoring Exampl es 169 A high number of T ransmit Timeouts for either the Cu rr ent MAP or Lifetime of the user can indicate interference problems. 5 Select the Location History tab to view wher e the user has been r oaming. These statistics indicate whether in terference pr oblems are occurring in specific ar eas of the WLA N. Monitor a Gro up o[...]

170 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK 4 Select the RF Environment tab. Statistics ar e displayed. High values for Noise can indicate a problem. Also, view the Utilization statistics. If utilization is very high, this could prevent new users from gaining access to the WLAN. T o view trends 1 Click on the Monitor option in the main[...]

Monitoring Exampl es 171 Monitor a Rogue MAP radios automatically scan th e RF spectrum for other devices transmitting in the same sp ectrum. The RF scans discover other 3Com radios, as well as thir d-party , non-3Com transmitters. MSS considers the non-3Com transmitters to be potentia l rogues, and places them on a rogue list. A rogue access point[...]

172 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK T o locate a rogue 1 Click on the Rogue Detection option in the main 3WXM tool bar . The current r ogue list is displayed. 2 View statistics on a single rogue. Select a rogue fr om the Filtered List, then select the Activity Log tab. The number of listeners (other M APs) that detected the rog[...]

Monitoring Exampl es 173 Configuring Countermeasures Y ou can enable MSS to use countermeasures against rogues. Countermeasures consist of packets that inte rfer e with a client’ s ability to use the rogue. Countermeasures ar e disabled by default. When you enable them, all devices of interest that are not in the known devices list become viable [...]

174 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK 4 Select Radio Profiles . 5 In the T ask List panel, click on Create Radio Pr ofile . The Create Radi o Profile wizar d appears. 6 In the Name box, type the name of th e radio pr ofile (1 to 16 characters, with no spaces or tabs), and click Next . The Radio Profile Members page appears.[...]

Monitoring Exampl es 175 7 Select the MAP radios on which you want to enable countermeasures from the A vailable Members column, and click Move to move the radios to the Current Members column. 8 Click Next . The Radio Profile Servic e Selection pa ge appears. 9 T o map the radio profile to a service pr ofile, select the service pr ofile in the Ava[...]

176 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK 12 T o enable countermeasures against r ogues detected by radios managed by this profile, select one of the following fr om the Countermeasures Mode pull-down list:  None—Radios do not use countermeasures. This is the default.  All—Radios use countermeasures agai nst devices classif[...]

Monitoring Exampl es 177 13 T o disable active scanning for rogue devices, deselect Enable Active Scan. When active scan is enabled, radios send probe any requests (probe requests with a null SSID name), to solicit pr obe responses from other access points. Radios also passively scan by listening for beacons and probe r esponses. When active scan i[...]

178 C HAPTER 7: M ANAGING AND M ONITORING Y OUR N ETWORK[...]

O PTIMIZING A N ETWORK P LAN Optimizing your network is a post- deployment tec hnique. Y ou can optimize your WLAN by importing RF measurement data to corr ect RF attenuatio n obstacle information in your net work plan. Y ou optimiz e your network plan because:  Y ou have a reported coverage pr oblem in your network  Y ou want to verify your [...]

180 C HAPTER 8: O PTIMIZING A N ETWORK P LAN The following sections describe ho w to import RF measurements from your network, or how to import RF measurements from an Ekahau site survey . Using RF Measur ements from MAPs Y ou can apply the RF measurements derived from the MAPs in your WLAN (which regularly monitors the RF envir onment) to your net[...]

Using RF Measurements fro m an Ekahau Site Survey 181 Using RF Measur ements from an Ekahau Site Survey RF measurements come from a site su rvey file generated by the Ekahau Site Survey tool. T o perform a site survey:  In 3WXM—View your RF coverage area.  In 3WXM—Generate a site survey wo rk or der , specifying the area you want to surve[...]

182 C HAPTER 8: O PTIMIZING A N ETWORK P LAN Generating an Ekahau Site Survey Wor k Ord er The site survey order contains the locations and MAC addresses of the MAPs for use when conducting a site survey , and also provides a JPEG image of the floor . T o generate a site survey order 1 Display the floor plan in the Content panel. 2 In the T ask Lis[...]

Using RF Measurements fro m an Ekahau Site Survey 183 4 Select the scope for which you want generate a site survey order . Y ou can specify the Network Plan, an individual site, an individual buildi ng, or an individual floor . 5 Select the language: English or German 6 T o change the ou tput dir ectory for the report, click on the button next to o[...]

184 C HAPTER 8: O PTIMIZING A N ETWORK P LAN 10 Browse to the output directory and locate the JPEG file. Copy this file an d import it into your Ekahau Site Survey tool. Pr oceed with your site survey .[...]

Using RF Measurements fro m an Ekahau Site Survey 185 Importing RF Measurements fr om the Ekahau Site Survey After you complete the site survey , you import the csv file containing the RF measur ements fr om the Ekahau Si te Survey tool into your network plan. After you import y our RF measur ements, you optimize to correct attenua tion for obstacl[...]

186 C HAPTER 8: O PTIMIZING A N ETWORK P LAN 8 Click Next . The import progress is displayed. When the import is done, check the T otal valid RF measurements found line in the progr ess messages.  If the number is greater than 0, 3WXM successfully imported measurem ents.  If the number is 0, no measurements wer e imported. T ry the import aga[...]

Optimizing the RF Coverage Model 187 After you import your RF measurem ents, you correct the attenuation factors for the floor . Go to “Optimizing the RF Co verage Model” next for information about this topic. Optimizing the RF Coverage Model An attenuation library is a set of a ttenuation values for the RF obstacles on a floor . After you impo[...]

188 C HAPTER 8: O PTIMIZING A N ETWORK P LAN  The T otal number of RF measurements that did not intersect any object line lists the number of measur em ents that did not experience attenuation due to an RF obstacle in the path between them. If the measurements came from a site surv ey file, they ar e measurements between the deployed MAPs and th[...]

Locating and Fix ing Coverage Holes 189 Locating and Fixing Coverage Holes After you import RF measurements and rebuild the attenuation librar y , you can look for coverage holes by displaying coverage. T o locate coverage holes:  Display the optimized RF coverage area to vi ew the results of the corrected attenuation data.  Lock down deploye[...]

190 C HAPTER 8: O PTIMIZING A N ETWORK P LAN 6 On the to olbar , click the radi o type (A, B, or G) f or which you want to display coverage. Coverage for the selected scope(s) is displayed. This examp le shows 802.11a coverage, by transmit data ra te, for the coverage area CoverA. Locking Down MAPs T o prevent 3WXM from moving a MAP on your network[...]

Locating and Fix ing Coverage Holes 191 Fixing a Coverage Hole After you import RF measurements, rebuild the attenuation library , and display coverage, you can observe an y wireless coverage holes in the network. T o fix a coverage hole, us e either of the fo llowing methods:  Lock the MAPs in place, and use the Comp ute and Place task to recom[...]

192 C HAPTER 8: O PTIMIZING A N ETWORK P LAN 8 In the Organizer panel, click on Objects to Place . A list of the MAPs you created is displayed in the panel. 9 Click on the MAP icon, then click on th e location wher e you installed the MAP . The MAP icon move s from the Ob jects T o Place panel to its location on the floor . What’ s Next? Y ou can[...]

A O BTAINING S UPPORT FOR Y OUR 3C OM P R ODUCTS 3Com offers pr od uct r egistration, ca se management, and r epair services through eSupport.3com.com . Y ou must have a user name and password to access these services, which ar e descr ibed in this appendix. Register Y our Product to Gain Service Benefits T o take advantage of warran ty and ot her [...]

194 A PPENDIX A: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS Purchase Extended W arranty and Professional Services T o enhance r esponse times or exte nd your warr anty benefit s, you can purchase value-added services such as 24x7 telephone technical support, software upgrades, onsite assistance, or advanced hardware replacement. Experienced engi[...]

Contact Us 195 T elephone T echnical Support and Repair T o obtain telephone suppo rt as part of your warranty and other service benefits, you must first register your pr oduct at: http://eSupport.3com.com/ When you contact 3Com for assistance, please have the following information ready: ■ Product model name, part number , and serial number ■ [...]

196 A PPENDIX A: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS Pakistan Call the U.S. direct by dialing 00 800 01001, th en dialing 800 763 6780 Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780 Vietnam Call the U.S. direct by dialin g 1 201 0288, then dialing 8 00 763 6780 You can also obtain non-urgent sup port in th[...]

Contact Us 197 US and Canada — T elephone T echnical Support and Repair All locations: Network Jacks; Wired or Wireless Network Interface Cards: All other 3Com products: 1 847-262-0070 1 800 876 32 66 Country Telephone Number Country Telephone Number[...]

198 A PPENDIX A: O BTAINING S UPPORT FOR Y OUR 3C OM P RODUCTS[...]

I NDEX Numbers 3Com Knowledgebase tool 193 3Com Professional Services 194 3Com resour ces, directory 195 3WXM software r equirem ents 14 3WXM client 16 connecting to 3WXM monito ring service 20 ha rdwa re re qui rem ent s 13 installing 17, 18 installing, resource allocation 16 installing, stan dalone mode 16 software r equirem ents 14 3WXM GUI over[...]

200 I NDEX event logging 46 exporting configurations 161 Express services contract 194 extended warranty options 194 F fixing coverage holes 191 G Guardian services contract 194 H ha rdw are re qui rem ent s f or i ns tal lat io n 13, 14 HP OpenView 15 HTTPS, enabling 158 I image files distributing 159 image repository adding image 159 deleting ima[...]

I NDEX 201 monitoring, status 44 monitoring, verification 47 planning, methods to use 33 planning, RF Auto-T uning 32 planning, RF Auto-T uning with Modelling 32 planning, RF planni ng 33 O obtaining technical s upport 194 online problem solving 193 optimal power 148 optim izing displaying RF cove rage ar eas 189 generating Ekahau Site Survey work [...]

202 I NDEX sending products to 3Com for repair 195 server hardwar e allocation 16 service benefits 193, 195 service profiles configuring 61 configuring, RF Auto-T uning 99 purpose of 36 services configuring employ ee access example 55 configuring, gues t access 69 configuring, V oWIP 83 configuring, wireless services 35 definition of concept 51 pro[...]

I NDEX 203 work orders generating 151 WX software images 159 WX switches available models 41 configuring management serv ices 157 configuring, basic properties 41 configuring, boot informatio n 42 configuring, connection information 42 configuring, VLANs on 66 deploying configuration s 155 installing, eq uipment 42 uploading configuration 98[...]

204 I NDEX[...]