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ii zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Notice This manual and any examples contained h erein are provi ded “as is” and are su bject to change w ithout notice. Hewlett -Packard Co mpany makes no warranty of any kind w ith regard to t his manual, including, but not limited to, the implied warranties of m e[...]

zt1100/x z200 and x t1500 S eries iii Troubles hootin g and Self -Repa ir Gui de Technology Codes HP does not chang e the nam e of a product ev ery tim e the product ’ s technolo gy changes. While this helps ensure conti nuing market moment um for HP product s, it com plicates technolog y deploym ent and support processes. To help solv e this pro[...]

iv zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Contents Product Information ......................................................................................................... 7 Notebook F eatures .............................................................................................................. ...[...]

zt1100/x z200 and x t1500 S eries v Troubles hootin g and Self -Repa ir Gui de Reference Inf ormation .................................................................................................... 57 Password Rem oval Policy .............................................................................................................. 57 Hewle[...]

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zt1100/x z200 and x t1500 S eries Product Inform ation 7 Troubles hootin g and Self -Repa ir Gui de Product Information This section intr oduces the n otebook and i ts component s, and briefly descri bes basic operation. Notebook Features Figur e 1. Fr o nt Vie w 1. One-Touch b uttons (pr ogrammabl e). 2. Power button. 3. Keyboard statu s ligh ts: [...]

8 Product Inf orm ation zt1100/xz20 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Figur e 2. Bac k Vie w 15. AC adapter ja ck. 16. Parallel port (LPT 1) (color ed burgundy). 17. External moni tor (VGA) por t (colored blue). 18. Universal ser ial bu s (USB) por ts (2). 19. S-video (TV out) p ort (color ed yellow ). 20. Reset switc[...]

zt1100/x z200 and x t1500 S eries Product Inform ation 9 Troubles hootin g and Self -Repa ir Gui de Figur e 3. Bot t om Vi e w 32. Infrared port (sele cted mod els). 33. Battery. 34. CD/ DVD drive latc h. 35. RAM cover. 36. Battery latch. 37. Docki ng port. 38. M ini-PCI cover (no u ser- replaceable part s insi de). 39. Hard di sk driv e retain ing[...]

10 Product Inf ormation zt1 100/xz200 a nd xt1500 Series Troubles hootin g and Self -Repa ir Gui de Figure 4. Main St at us Li ghts 1. Hard disk drive activity . • On: the notebook is accessing the hard disk drive. 2. Power mode . • Green: the notebook is on (e ven if the display is off). • Amber: the notebook i s on standby . • Off: the no[...]

zt1100/x z200 and x t1500 S eries Product Inform ation 11 Troubles hootin g and Self -Repa ir Gui de Figure 5. Key board St at us Li g hts 1. Caps Lock . Caps L ock is activ e. 2. Num Loc k . Num L ock is activ e. (The Key pad Lock m ust also be on to use the embedded key pad.) 3. CD/DVD drive acti vity. The driv e is active. Figure 6. Multimedi a [...]

12 Product Inf ormation zt1 100/xz200 a nd xt1500 Series Troubles hootin g and Self -Repa ir Gui de Operating the Notebook Note This manual des cribes th e notebook in its origin al fact ory config uration, with all s ettings at their default va lu es . Turning the Notebook On and Off Power mode To enter this mode To turn on again On Power mode sta[...]

zt1100/x z200 and x t1500 S eries Product Inform ation 13 Troubles hootin g and Self -Repa ir Gui de Resetting the Notebook If Window s or the notebook stops responding and y ou cannot turn the note book off, try the follow ing in the order listed. Press the power butt on to restart. • If possibl e, restart or turn off the noteboo k from wi thin [...]

14 Product Inf ormation zt1 100/xz200 a nd xt1500 Series Troubles hootin g and Self -Repa ir Gui de Hardw are Specifications The specificat ions shown bel ow are subject to cha nge. F or the latest speci fications, see the H P Notebook web sit e (www.hp .com/ notebooks). Physical A ttributes Dimensions: 14.1-in mode ls: 318 × 273 mm (12.5 × 10. 7[...]

zt1100/x z200 and x t1500 S eries Product Inform ation 15 Troubles hootin g and Self -Repa ir Gui de Communications 56 Kpbs Ambit modem. 10/100 LAN i ntegrated. Ke yboard and Pointing Devices 87/88/ 91-key touch-type Q W E RTY keyboard w ith 101/102 key emul ation. Embedded numeri c keypad. 12 function (F n) keys. 5 user-program mable One-Touch but[...]

16 Troubleshoot ing and D iagn ostics zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Troubleshooting and Diagnostics This section contai ns solutions to several ty pes of problems you m a y encounter when using the notebook. Try the solutions one at a tim e, in the order in which t hey are presented. You can also find [...]

zt1100/x z200 and x t1500 S eries Troubleshoot ing a nd Diagn ostics 17 Troubles hootin g and Self -Repa ir Gui de CD and DVD Problems If y ou can’ t boot f rom a CD in the C D/ DVD drive • Make sure the CD is boot able, such as a Re covery CD . • Make sure the CD- RO M/D VD drive is selected as the boot device — see “ Changing the Boot D[...]

18 Troubleshoot ing and D iagn ostics zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de If a DVD mov ie doesn ’ t fill the screen • Each side of a do uble-sided DVD has a different format (standard or widescreen). In widescreen format, bl ack bands appear at the top and bot tom of the screen. To vi ew the standard for[...]

zt1100/x z200 and x t1500 S eries Troubleshoot ing a nd Diagn ostics 19 Troubles hootin g and Self -Repa ir Gui de If one or mor e display pixels look ba d TFT di spla y manufacturing is a highl y precise but imperfect technol ogy, and manufacturers cannot produce display s that are cosmetically perfect. Most, if not all, TFT display s exhibit some[...]

20 Troubleshoot ing and D iagn ostics zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de If y ou hav e display pr obl em s while using a si m p le port repli cat or or a CRT moni t or • If you dock to a si mple port replicator or attach a C RT monitor whil e the notebook is o ff, the notebook may not properly recognize t[...]

zt1100/x z200 and x t1500 S eries Troubleshoot ing a nd Diagn ostics 21 Troubles hootin g and Self -Repa ir Gui de Heat Problems Keep in m ind that your notebook norm ally gets warm during routi ne operation. Charging the bat tery and running gam es and other programs that drive CPU usage toward 100% can f urther increase the notebook ’ s tempera[...]

22 Troubleshoot ing and D iagn ostics zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de If y ou can ’ t type the eur o symbol • Hold Alt GR when you press the marked key . • The euro sy mbol is not on the U.S. E nglish keyboard. Ma ke sure the embedded key pad is active (Fn+F8) and Num Lock is on, then press and h o[...]

zt1100/x z200 and x t1500 S eries Troubleshoot ing a nd Diagn ostics 23 Troubles hootin g and Self -Repa ir Gui de Memory Problems If a message say s you are out of memory • Make sure drive C is not run ning low on free space. • Use the mem or y troubleshoot er in Windows Help and Su pport. • If you are hav ing memory problem s while running [...]

24 Troubleshoot ing and D iagn ostics zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de If the modem di al s i nc orrectly • Check the tel ephone num ber you ent ered, including any digits required for outside acc ess or long distance. • In Control P anel, open P hon e and Modem Options, and c heck the dialing opti on[...]

zt1100/x z200 and x t1500 S eries Troubleshoot ing a nd Diagn ostics 25 Troubles hootin g and Self -Repa ir Gui de If the mod em isn ’ t detected • Check the m odem setup. In Control P anel, open Phone and Modem O ptions. • Click Start, Co ntrol Panel, Performance and Mai ntenance, Sy s tem . O n the Hardware tab, ope n the Device Manager. I [...]

26 Troubleshoot ing and D iagn ostics zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Parallel and USB Problems If a USB mou se doesn ’ t work prope rly • Make sure you fol lowed the manufacturer ’ s installation instruction s completely and have installed the mouse properly . If not, repeat the procedure. • Mak[...]

zt1100/x z200 and x t1500 S eries Troubleshoot ing a nd Diagn ostics 27 Troubles hootin g and Self -Repa ir Gui de PC Card (PCMCI A) Problems If the notebo ok d oesn ’ t recognize a P C card • Remov e and reinsert the PC card. • Put the notebo ok on standby, then resum e. • Restart the notebo ok. • If the card requi res an IRQ, make sure [...]

28 Troubleshoot ing and D iagn ostics zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de • If the not ebook ’ s hard disk drive frequently runs (as indicated by the hard driv e light on the front of the notebook) w h ile the n otebook appears to be pause d or running slowly, Window s is likely spending excess ti me wri[...]

zt1100/x z200 and x t1500 S eries Troubleshoot ing a nd Diagn ostics 29 Troubles hootin g and Self -Repa ir Gui de • Certain applications can cause excess CPU and power usage. (Users can get Intel Pow e r Monitor from www.intel.co m and monitor CPU load. ) • When play ing DVD movies on battery power, use Power Options in Control Panel to select[...]

30 Troubleshoot ing and D iagn ostics zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de Pri nti ng Probl ems Hint You can s olve m ost printin g problem s b y using the pr inting tr oubleshoo ter in W indows He lp and Support. If a printe r doesn ’ t print • Make sure the printer i s on and has paper in it. • Make s[...]

zt1100/x z200 and x t1500 S eries Troubleshoot ing a nd Diagn ostics 31 Troubles hootin g and Self -Repa ir Gui de If the notebo ok won ’ t boot fr om bat t e r y power • Make sure the battery is properly inserted and fully charg ed. Check the battery ’ s charge by clicking the power i con in the taskbar, or using P ower Opt ions in Control P[...]

32 Troubleshoot ing and D iagn ostics zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de If you cann ot co nn ect to a particular computer o n the network • Make sure the com puter is properly connected to the network. • Make sure your TC P /IP setup i s correct for your network: click St art, Control Panel, Network an[...]

zt1100/x z200 and x t1500 S eries Troubleshoot ing a nd Diagn ostics 33 Troubles hootin g and Self -Repa ir Gui de Using the e-Diagtools Diagnostic Tests The e-Diagtools hardw are diagnostic program i ncluded with your notebook prov ides two levels of testing: autom ated testing using its basic hardw are test, and adv anced testing using indiv idua[...]

34 Troubleshoot ing and D iagn ostics zt1100/x z200 and x t1500 S eries Troubles hootin g and Self -Repa ir Gui de 16. To add inform ation about your problem , click Comm ents and ty pe the information, then click OK . To save or print t he Support Ticket, cli ck Save As or Print. To e-m ail the Support Ticket to y our support agent, click e-Mai l.[...]

zt1100/x z200 and x t1500 S eries Troubleshoot ing a nd Diagn ostics 35 Troubles hootin g and Self -Repa ir Gui de Components Menu Setting Description Default Keyboard Nu mlock Sets whether keyboard Num L ock is enabled at startup. Enabled LCD Display o n/off (selected m odels) Enables the LC D status pane l. Enabled LCD Display Da te /Time (select[...]

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zt1100/x z200 and x t1500 S eries Reinstal ling and U pdatin g Softwar e 37 Troubles hootin g and Self -Repa ir Gui de Reinstalling and Updating Software You can use the R ecovery C Ds to recov er the original fact or y soft ware for y our noteb ook. The Recovery C Ds also provide Windows driv ers specific to your notebook to configure a custom sys[...]

38 Reinstallin g and Upda ting Software zt1100/xz20 0 and xt1 500 Series Troubles hootin g and Self -Repa ir Gui de Updating the Notebook BIO S Hewlett- P ackard may provide updates to the notebook ’ s BIOS to en hance the capabilities of your system. Check the HP Business Support web site (www.hp.com /go/bizsupport). Installation utilities and i[...]

zt1100/x z200 and x t1500 S eries Removing and Rep lacing P arts 39 Troubles hootin g and Self -Repa ir Gui de Removing and Replacing Parts This chapter shows how to r emove and replace the notebook ’ s user-replaceable components. Caution Always pr ovide prop er grou nding when perform ing repairs . W ithout proper groundin g, an elec trostatic [...]

40 Removing and Replaci ng Parts zt1100/xz20 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Remo v ing the Battery Table 1. Battery Replacement Part Nu mbers Description Part Number Exchang e Part Number Battery, LiIon 8-cell F3172-60901 Requir e d Equipm ent • None. Remov a l Pr oc edure • Slide the battery ’ s release latc[...]

zt1100/x z200 and x t1500 S eries Removing and Rep lacing P arts 41 Troubles hootin g and Self -Repa ir Gui de Remo v ing the Optical Dri ve Module Table 2. Optic al Drive Modul e Re placement Part Nu mbers Description Part Number Exchang e Part Number Drive, DV D module F3398-60911 Drive, DV D/CD-R W Combo module F3398-6091 2 Requir e d Equipm ent[...]

42 Removing and Replaci ng Parts zt1100/xz20 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Remo v i ng the Hard Disk Dri ve Table 3. Hard Disk Drive Repl a cement Part Num bers Description Part Number Exchange Part Number Drive, hard disk (20,GB, 9.5m m, Toshiba FDB AT A100) 0950-4287 F3476-69002 Drive, hard disk (20 GB, 9.5m m, [...]

zt1100/x z200 and x t1500 S eries Removing and Rep lacing P arts 43 Troubles hootin g and Self -Repa ir Gui de Figur e 11. Re moving th e Hard Disk Tr ay Reassembl y Notes • Insert the connect or end of the drive through the op ening in the tray, then low er the drive into place. • Carefully slide the hard driv e assembly into its compartment. [...]

44 Removing and Replaci ng Parts zt1100/xz20 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Remo v ing the Mini-PCI Card Certain notebo ok models include a m ini-PCI card that contai ns either a modem or com bined modem and 802.11 wirel ess. Table 4. Mini -P CI Card Replac ement Part Numbers Description Part Number Exchange Part N[...]

zt1100/x z200 and x t1500 S eries Removing and Rep lacing P arts 45 Troubles hootin g and Self -Repa ir Gui de Figur e 12. Re moving th e Mini-P CI C ard Reassembl y Notes • Reattach the cable(s) to the card, and tuc k them into the compartment. • Gently press the card into the connector at an an gle of about 30 ° , until it is fully insert ed[...]

46 Removing and Replaci ng Parts zt1100/xz20 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Remo v ing the Keyboard Cover Table 5. Key board Cove r Replacement P a rt Nu m bers Description Part Number Exchang e Part Number Cover, keyboar d (with LED len s ) F3398-6091 7 Cover, keyboar d, 15-in F3379-6091 3 Requir e d Equipm ent ?[...]

zt1100/x z200 and x t1500 S eries Removing and Rep lacing P arts 47 Troubles hootin g and Self -Repa ir Gui de Figur e 14. Re moving th e Keyboar d Cover Reassembl y Notes • Make sure the key board cover switch cable is securely co nnected to the m o therboard. • Bend the center of the keyboard cover upw ard slightly, and insert the tabs on t h[...]

48 Removing and Replaci ng Parts zt1100/xz20 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Remo ving the Keyboard Table 6. Keyboard Re pla cement Part Numbers Description Part Number Exchange Part Number Keyboard, Fren ch (zt1100/x z2 00 series on ly) F3428-6090 3 Keyboard, Fren ch Canadian (z t1100/xz200 ser ies only) F3428-6090[...]

zt1100/x z200 and x t1500 S eries Removing and Rep lacing P arts 49 Troubles hootin g and Self -Repa ir Gui de 4. Raise the top of th e keyboard, then lift t he keyboard up and out of the notebook. 5. Lay the keyboard face down on the top case, forward of its norm a l position, and disconnect the ribbon cable from the motherboard. Warning Do not to[...]

50 Removing and Replaci ng Parts zt1100/xz20 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Remo ving an SDRA M Module The notebook has no S D RAM built into its motherboard, but has two slots for P C133 SDRAM modules: a s ystem SDRAM slot beneath the keyboard (cont aining an SDRAM module i nstalled at the factory), and an expa ns[...]

zt1100/x z200 and x t1500 S eries Removing and Rep lacing P arts 51 Troubles hootin g and Self -Repa ir Gui de Reassembl y Notes • Carefully press the SDRAM module into t he connector at an angle of about 3 0 ° , until i t is fully inserted. Then press down on both sides of the m odule until the latches snap closed. Figur e 18. I nst al ling an [...]

52 Removing and Replaci ng Parts zt1100/xz20 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Remo v i ng the Speaker s Table 8. Spe aker Replacement Part Numbers Description Part Number Exchang e Part Number Kit, speakers (L/R) F3398-6093 1 Requir e d Equipm ent • #0 P hillips screwdriver. Remov a l Pr oc edure 1. Unplug the AC a[...]

zt1100/x z200 and x t1500 S eries Removing and Rep lacing P arts 53 Troubles hootin g and Self -Repa ir Gui de Remo ving the Fan Table 9. Fan Replaceme nt Part N um bers Description Part Number Exchang e Part Number Fan, heat sink F3398-6093 5 Requir e d Equipm ent • #0 P hillips screwdriver. Remov a l Pr oc edure 1. Unplug the AC adapter, i f pr[...]

54 Removing and Replaci ng Parts zt1100/xz20 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Figur e 21. Re moving th e Fan Reassembl y Notes • Make sure the fan wi res are not pinned under the fan, an d is securely plugged i nto its socket. • If present, m ake sure the wireless cables are not trapped u nder or behind the fan.[...]

zt1100/x z200 and x t1500 S eries Removing and Rep lacing P arts 55 Troubles hootin g and Self -Repa ir Gui de Replacing Small Parts and A c cessori es The following small parts are user- replaceable. Table 10. Re pl aci ng Small Parts Part Par t Numbers Replacement Procedure Cover, mini-PCI Included in door kit F3377-6093 3 On the botto m of the n[...]

56 Removing and Replaci ng Parts zt1100/xz20 0 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Table 11. Pav ilion zt1100/xz20 0 and Omniboo k x t1500 Series A ccessories Accessory Description New Accessori es F3172A Standard LiIon Battery F3494B Simple Port Replicator Tested Cross-Platfor m Accessories F5101A MCD USB Floppy Disk Dri[...]

zt1100/x z200 and x t1500 S eries Referenc e Inform ation 57 Troubles hootin g and Self -Repa ir Gui de Reference Information This section includes i nformation on HP ’ s password rem oval policy, and on noteboo k display quali t y. Passw o rd Remo v a l Policy If the user forgets t he s yst e m password, the user cal ls HP Custom er Care to dete[...]

58 Reference Inf ormation zt1100/x z200 and xt1 500 Ser ies Troubles hootin g and Self -Repa ir Gui de Here are some gui delines for determining what act ion to take on customers ’ com plain ts of cosmetic imperfections in their T FT displays: 1. View the notebook u nder the customer ’ s norm a l operating condi tions. This means t hat if the c[...]