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USER MANUAL AXIS Q1604-E Network Camera[...]

About this document This manual is intended for administrators and users of the AXIS Q1604-E Network Camera, and is applicable to rmware 5.50 and later. It includes instructions for using and managing the product on your network. Previous experience of networking will be of use when using this product. Some knowledge of UNIX or Linux-based syste[...]

Low battery power affects the operation of the RTC, causing it to reset at every power-up. A log message will appear when the battery needs replacing. The battery should not be replaced unless required, but if the battery does need replacing, contact Axis support at www.axis.com/techsup for assistance. WARNING • Risk of explosion if the battery i[...]

AXIS Q1604-E Network Camera Table of Contents Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Cold Startup Delay Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

AXIS Q1604-E Network Camera Table of Contents Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . 56 Technical Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

AXIS Q1604-E Network Camera Hardware Overview Hardware Overview 1 2 3 4 5 6 7 8 1. Focus puller 2. Zoom puller 3. Status LED 4. Internal microphone 5. SD memory card slot 6. Network connector (PoE) 7. Audio out 8. Audio in 6[...]

AXIS Q1604-E Network Camera Hardware Overview 1. Power LED 2. Network LED 3. Control button 4. Iris connector 5. Power connector 6. I/O terminal connector 7[...]

AXIS Q1604-E Network Camera Hardware Overview 1 0 1 2 3 4 5 7 6 8 9 1 1 1 2 1 4 1 3 1 8 1 9 1 5 1 6 1 7 1. Sunshield adjustment screw (2x) 2. Sunshield 3. Product number (P/N) & Serial number (S/N). The serial number may be required during the installation. 4. Top cover 5. Network camera 6. Housing LED indicator (fan and heater) 7. Network conn[...]

AXIS Q1604-E Network Camera Hardware Overview 15. Bracket screws (4x) 16. Bracket adapter 17. Network cable (route through wall bracket). Cable not included 18. Wall bracket 19. Bracket adjustment screw Cold Startup Delay Switch The Cold Startup Delay switch, when turned on, controls how the camera restarts after a power cut, when temperatures are [...]

AXIS Q1604-E Network Camera Hardware Overview SD Card Slot An SD card (not included) can be used for local recording with removable storage. For more information, see Technical Specications . NOTICE NOTICE NOTICE To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System Options > [...]

AXIS Q1604-E Network Camera Hardware Overview Status LED Behavior for Focus Assistant Color Indication Green Focus Assistant is enabled The lens is optimally adjusted Amber The camera has been moved, or an object has been inserted in front of the lens. Exit and restart the Focus Assistant. The lens is less optimally adjusted. Red The camera has bee[...]

AXIS Q1604-E Network Camera Accessing the Product Accessing the Product To install the Axis product, refer to the Installation Guide supplied with the product. The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems.[...]

AXIS Q1604-E Network Camera Accessing the Product Access from the Internet Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must congure your network router to allow incoming data trafc to the product. To do this, enable the NAT-traversal feature, which will attempt to aut[...]

AXIS Q1604-E Network Camera Accessing the Product 2. Enter a password and then re-enter it to conrm the spelling. 3. Click OK . The password has now been congured. Congure Capture Mode The capture mode setting reduces image icker in uorescent light environments. Select the capture mode with the power line frequency (50 Hz or 60 Hz) u[...]

AXIS Q1604-E Network Camera Accessing the Product 1. Go to Setup > Events . 2. Click Add to add a new action rule. 3. From the Trigger drop-down list, select Input Signal . 4. From the second drop-down list, select Manual Trigger . 5. Select the desired action and congure the other settings as required. For more information about action rules[...]

AXIS Q1604-E Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will determine the type you use. The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available stream pr[...]

AXIS Q1604-E Network Camera Media Streams The AMC Control Panel can be used to congure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on rst use, after which it can be congured. Open the AMC Control Panel from: • Windows Control Pa[...]

AXIS Q1604-E Network Camera Media Streams Note • <ip>= IP addess • The Axis product supports QuickTime 6.5.1 and later. • QuickTime adds latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this. Accessing Audio Streams The Live View pag[...]

AXIS Q1604-E Network Camera Setting Up the Product Setting Up the Product The Axis product can be congured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. • Administrators have unrestricted access to all settings. • Operators have access to a[...]

AXIS Q1604-E Network Camera Setting Up the Product Focus Assistant Note • The view in front of the camera should not be changed during focus adjustment (steps 5 and 6). If the camera is moved, or if a nger or other object is placed in front of the lens, steps 3 - 7 will have to be repeated. • If movements in front of the camera cannot be avo[...]

AXIS Q1604-E Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality. You can congure the following: • Video stream settings. See page 21 . • Stream proles. See page 23 . • Camera settings. See page 23 . • Overlay image. See page 25 . • Privacy mask. See page 26 . ?[...]

AXIS Q1604-E Network Camera Video and Audio The pixel counter can be accessed from: • Video & Audio > Video Stream . Under Preview , click Open and select the Show pixel counter option to enable the rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height elds and clic[...]

AXIS Q1604-E Network Camera Video and Audio provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage, the maximum frame size should be set to an optima[...]

AXIS Q1604-E Network Camera Video and Audio - White balance windows - Action rules - Settings in uploaded applications Image Appearance Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a black and white image. The image Brightness can be adjusted in the range 0–100, where a[...]

AXIS Q1604-E Network Camera Video and Audio Shutter & Gain The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization i[...]

AXIS Q1604-E Network Camera Video and Audio 2. To include an overlay image, select Include overlay image at the coordinates . The overlay image must rst be uploaded to the Axis product, see Overlay Image . 3. To include date and time, select Include date and Include time . 4. To include a text string, select Include text and enter the text in th[...]

AXIS Q1604-E Network Camera Video and Audio Audio Settings The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio . Audio Modes The Axis product supports the following audio modes: Full duplex - Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time.[...]

AXIS Q1604-E Network Camera Video and Audio Set the required Bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit rate may have latency or delay, but will require less bandwidth. For more information about these settings, please see the online help . Audio Output An external speaker can be conne[...]

AXIS Q1604-E Network Camera Live View Cong Live View Cong You can customize the Live View page and alter it to suit your requirements. It is possible to dene the following features of the Live View page. • Stream Prole. See page 23 . • Default Viewer for Browser. See page 29 . • Viewer Settings. See page 30 . • Action Buttons. T[...]

AXIS Q1604-E Network Camera Live View Cong Browser Viewer Description AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG). QuickTime H.264. Java applet A slower imaging alternative to AMC (Motion JPEG). Requires one of the following installed on the client: • JVM (J2SE) 1.4.2 or higher. • JRE (J2SE) 5.0 or higher. Windows Interne[...]

AXIS Q1604-E Network Camera Live View Cong For more information about I/O ports, see I/O Ports, on page 52 . 31[...]

AXIS Q1604-E Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up. To congure tampering: 1. Go to Detectors > Camera Tampering . 2. Set the[...]

AXIS Q1604-E Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window. Set Up Motion Detection[...]

AXIS Q1604-E Network Camera Detectors Low level (0%) Even very small objects trigger motion detection. An object that appears in the window triggers motion detection only for a very short time before it is considered as non-moving. Only very bright objects on a dark background trigger motion detection. Recommended values 5–15% 60–90% 75–95% D[...]

AXIS Q1604-E Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information about available applications, downlo[...]

AXIS Q1604-E Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings . 36[...]

AXIS Q1604-E Network Camera Events Events The Axis product can be congured to perform actions when different events occur, for example, start a recording when motion is detected. The set of conditions that denes how and when the action is triggered is called an Action Rule . Available action rule triggers and conditions include: • Applicati[...]

AXIS Q1604-E Network Camera Events • Day/Night Vision Mode – Set day mode (IR cut lter on) or night mode (IR cut lter off). • Output Port – Activate an I/O port to control an external device. • Overlay Text – Display an overlay text. See. • Play Audio Clip – See Audio Clips, on page 28 . • Record Video – Record video to a [...]

AXIS Q1604-E Network Camera Events Recipients Recipients receive media les and notication messages. The following recipients are available: Recipient Use with action Email 1 Send Images Send Notication Send Video Clip FTP Send Images Send Video Clip HTTP Send Images Send Notication Send Video Clip HTTPS Send Images Send Notication Se[...]

AXIS Q1604-E Network Camera Events 2. Enter a Name and select Email from the Type list. 3. Enter the email addresses to send emails to in the To eld. Use commas to separate multiple addresses. 4. Select the email provider from the Provider list. 5. Enter the user ID and password for the email account. 6. Click Test to send a test email. To set u[...]

AXIS Q1604-E Network Camera Recordings Recordings The Axis product can be congured to record video continuously or according to an action rule: • To start a continuous recording, see page 41 . • To set up action rules, see page 38 . • To access recordings, see Recording List, on page 41 . • To congure camera controlled storage, see St[...]

AXIS Q1604-E Network Camera Languages Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and rst upload the new language le. Browse and locate the le and click the Upload Language button. Selec[...]

AXIS Q1604-E Network Camera System Options System Options Security Users User access control is enabled by default and can be congured under System Options > Security > Users . An administrator can set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means that anybody may a[...]

AXIS Q1604-E Network Camera System Options 3. Optionally, click Ciphers and select the encryption algorithms to use for SSL. 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, enter https:// or http:// in the address eld in a browser. The HT[...]

AXIS Q1604-E Network Camera System Options 1. Go to Setup > System Options > Security > Certicates . 2. Click Create self-signed certicate and provide the requested information. To create and install a CA-signed certicate: 1. Create a self-signed certicate as described above. 2. Go to Setup > System Options > Security >[...]

AXIS Q1604-E Network Camera System Options Network Basic TCP/IP Settings The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version must always be enabled. IPv4 Address Conguration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automa[...]

AXIS Q1604-E Network Camera System Options ping -l 408 -t <IP address> Windows example (this may require that you run the command prompt as an administrator) arp -s 192.168.0.125 00-40-8c-18-10-00 ping -l 408 -t 192.168.0.125 4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power. 5. [...]

AXIS Q1604-E Network Camera System Options Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by semicolons. The host name is always the rst part of a fully qualied domain name, for example, myserver is the host name in the fully qualied domain name myserver.mycompany.c[...]

AXIS Q1604-E Network Camera System Options Note • For NAT traversal to work, this must be supported by the router. The router must also support UPnP TM . • The router has many different names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband sharing device” or “Home rewall” but the es[...]

AXIS Q1604-E Network Camera System Options SNMP The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the group of devices and management station running SNMP. Community names are used to identify groups. The Axis product can be congured to support SNMP on the System Options > Network [...]

AXIS Q1604-E Network Camera System Options Storage SD Card The Axis product supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 10. NOTICE NOTICE NOTICE To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The Axis product supports SD c[...]

AXIS Q1604-E Network Camera System Options 4. Enter the name of the share in the Share eld. Sub folders cannot be used. 5. If required, select The share requires login and enter the user name and password. 6. Click Connect . To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools[...]

AXIS Q1604-E Network Camera System Options Support Support Overview The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance. See also Troubleshooting, on page 55 . System Overview To get an overview of the Axis product’s status and settings[...]

AXIS Q1604-E Network Camera System Options File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a le, go to System Options > Advanced > File Upload . Uploaded les are accessed through http://<ip address>/local/<user>/<file name> where <user&g[...]

AXIS Q1604-E Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices. One of your rst actions when troubleshooting a problem should be to check the current rmware version. The latest version may contain a correction that xes your particular problem. The [...]

AXIS Q1604-E Network Camera Troubleshooting 1. In UNIX/Linux , type the following from the command line: arp -s <IP address> <serial number> temp ping -l 408 <IP address> In Windows , type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator): arp -s <IP address> <s[...]

AXIS Q1604-E Network Camera Troubleshooting The IP address has been changed by DHCP IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if[...]

AXIS Q1604-E Network Camera Troubleshooting Lower frame rate than expected See Performance Considerations, on page 64 . Reduce the number of applications running on the client computer. Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available. Check in the AMC Control Panel (H.264 tag) [...]

AXIS Q1604-E Network Camera Troubleshooting Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other read or write problems occur. To identify the source of the problem, check the System Log under System Options > Support > Logs & Repor[...]

AXIS Q1604-E Network Camera Technical Specications Technical Specications Function/group Item Specications Models AXIS Q1604-E: 720p resolution, outdoor Image sensor Progressive scan RGB CMOS 1/3” Lens Varifocal 2.8-8mm, F1.2, P-iris, IR corrected, CS-mount Horizontal angle of view 80°-34° Vertical angle of view 59°-26° Diagonal angl[...]

AXIS Q1604-E Network Camera Technical Specications Function/group Item Specications Audio streaming Two-way, full duplex Audio compression AAC LC 8 kHz 32kbit/s, 16 kHz 64 kbit/s G.711 PCM 8 kHz 64 kbit/s G.726 ADPCM 8 kHz 32 kbit/s or 24 kbit/s Congurable bit rate Audio input/output External microphone input or line input, line output Aud[...]

AXIS Q1604-E Network Camera Technical Specications Function/group Item Specications Installation, management and maintenance Axis Camera Management tool on CD and web-based conguration Conguration of backup and restore Firmware upgrades over HTTP or FTP, rmware available at www.axis.com Casing IP66- and NEMA 4X-rated, IK10 impact-res[...]

AXIS Q1604-E Network Camera Technical Specications Note The I/O connector is connected to the housing (fan/heater) on delivery. In the case of a fan or heater error, an input signal will be triggered in the camera. Set up an action rule in the camera to congure which action the signal shall trigger. For information about events and action rul[...]

AXIS Q1604-E Network Camera Technical Specications Audio Connector 3.5 mm audio connectors (stereo) 1 2 3 Audio Input Audio Output 1 Tip Microphone/Line in 2 Ring Line out (mono) 3 Sleeve Ground Ground SD Card Slot Supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 10. Perform[...]

User Manual Ver. M5.3 AXIS Q1604-E Network Camera Date: December 2013 © Axis Communications AB, 2013 Part No. 55402[...]