Blackberry SWD-504685-0330050601-001 инструкция обслуживания

BlackBerry Enterprise Server Resource Kit BlackBerry Enterprise Server User Administration Tool Version: 5.0 Administration Guide[...]

SWD-504685-0330050601-001[...]

Contents 1 Overview ....................................................................................................................................................................................... 5 BlackBerry Enterprise Server User Administration Tool ..........................................................................................[...]

List the folders that are available for email message forwarding ............................................................................................. 23 Turn on or turn off email message forwarding for folders ......................................................................................................... 24 4 Managing IT policies[...]

Check the status of the BlackBerry Enterprise Server User Administration Tool ................................................................... 41 Configuring log files ....................................................................................................................................................................... 41 11 Param[...]

30 -set_password .............................................................................................................................................................................. 81 31 -set_user_itpolicy_rule ................................................................................................................................[...]

Overview 1 The BlackBerry® Enterprise Server Resource Kit is a collection of tools that can help you extend your ability to manage and monitor the BlackBerry® Enterprise Solution. You can download the BlackBerry Enterprise Server Resource Kit from www.blackberry.com/support/downloads . The BlackBerry Enterprise Server Resource Kit contains the fo[...]

Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role Create a user * * * * Delete a user * * * * View a user (across Group) * * * * * Edit a user (across Group) * * * * View a device (across Group) * * * * * Edit a device (across Group) * * * * * View device activation settings * * [...]

Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role View an application * * * * * Edit an application * * * Delete an application * * * Create an administrator user * * * Specify activation password * * * * * Turn off and on external services * * * * Clear activation password * * *[...]

Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role Edit a job * * * View default distribution settings for a job * * * Edit default distribution settings for a job * * * Update peer-to-peer encryption key * * * View job distribution settings * * * Edit job distribution settings * [...]

Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role View a group across organizations Edit a group across organizations Add and remove a role across organizations View a device across organizations Edit a device across organizations Register an event notification Create an event no[...]

Tool Description BlackBerry IT Policy Template Reporting Tool (ITPolicyTemplateReport.exe) To display the preconfigured IT policies that are available on a BlackBerry® Enterprise Server, in the BlackBerry Enterprise Server User Administration Tool, you can run the following command: besuseradminclient < credentials > -list -it_policy_templat[...]

Parameter Description -stats -service -b < instance > and -stats -service -email < instance > These subparameters display statistics for a BlackBerry Enterprise Server component or for a BlackBerry Messaging Agent instance. They replace the following subparameters: • -stats -b < instance > • -stats -servers -v < level > [...]

Compatibility of authentication methods with previous versions of the BlackBerry Enterprise Server User Administration Tool If your organization uses applications that work with previous versions of the BlackBerry® Enterprise Server User Administration Tool, in many cases, these applications also work with version 5.0 of the tool. Supported authen[...]

Syntax for authentication credentials In the BlackBerry® Enterprise Server User Administration Tool BlackBerry Enterprise Server User Administration Tool, the variable < credentials > represents the user name and password that you use for authentication with the BlackBerry Administration Service. The BlackBerry Enterprise Server User Adminis[...]

Extracting credentials that are stored in the Windows registry The BlackBerry® Enterprise Server User Administration Tool uses the -p < password > command to extract and decrypt credentials that are stored in the Windows® registry and then inserts the credentials into the command line options. Example BESUserAdminClient -p password1 -status[...]

BlackBerry Enterprise Server User Administration Tool version 4.1.x BlackBerry Enterprise Server User Administration Tool version 5.0 Run the following command: BESUserAdminClient -p password1 -sqluser SQLU1 -sqlpass SQLP1 ... Initial configuration (perform once): 1. Create a BlackBerry Administration Service administrator with the following creden[...]

Example: Changing the authentication credentials in the Windows registry to a Microsoft Active Directory user BlackBerry Enterprise Server User Administration Tool version 4.1.x BlackBerry Enterprise Server User Administration Tool version 5.0 Not applicable Run the following command: BESUserAdminClient -set_client_auth "-username ADU1 -passwo[...]

Managing user accounts 2 The BlackBerry® Enterprise Server uses predefined roles that correspond to common administrative roles in organizations to control who can perform specific tasks and to limit who can access sensitive data. The BlackBerry Enterprise Server User Administration Tool uses the BlackBerry Administration Service credentials that [...]

Add a new user account to a group 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Server Us[...]

Example besuseradminclient -username admin -password password - assign_swconfig -u "sam, moser” -b server1 -sw games Finding user accounts Find a user account You can use the -u subparameter to specify the user account that the BlackBerry® Enterprise Server User Administration Tool searches for. 1. To open the command window for the BlackBe[...]

Move a user account to a different user group A user account can belong to more than one group. You can perform this task if you want the user account to belong to only the group that you specify. Before you begin: Delete the user account from the existing group. 1. To open the command window for the BlackBerry® Enterprise Server User Administrati[...]

Example besuseradminclient -username admin -password password -assign_swconfig -csw config1 -u “sam, moser” -b server1 Delete a user account from the BlackBerry Enterprise Server 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Pr[...]

List the groups in a BlackBerry Domain 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Serv[...]

Managing email message forwarding 3 Turn on or turn off email message forwarding The BlackBerry® Enterprise Server for MDS Applications does not support this task. By default, email message forwarding is turned off. 1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts the tool, on [...]

besuseradminclient -username admin -password password -list -folders -u sammoser -b server01 Turn on or turn off email message forwarding for folders The BlackBerry® Enterprise Server for MDS Applications does not support this task. If you are using the BlackBerry® Enterprise Server for Microsoft® Exchange, a folder name can contain a slash mark[...]

Managing IT policies and IT policy rules 4 List the IT policy rules in an IT policy 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Admini[...]

Advanced Security, Security, External File System Encryption Level, Encrypt to User Password (excluding multi-media directories), ENUMERATION: 0|Not Required|1|Encrypt to User Password (excluding multi-media directories)|2|Encrypt to User Password (including multi-media directories)|3|Encrypt to Device Key (excluding multi-media directories)|4|Encr[...]

Managing BlackBerry devices 5 Set a password for a BlackBerry device 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool &[...]

Example: Setting owner information on a BlackBerry device besuseradminclient -username admin -password password -set_owner_info -info "Sam Moser" -u smoser@test.rim.net -b server01 Example: Setting owner information on a BlackBerry device using an input file besuseradminclient -username admin -password password -infofile userinformation.t[...]

Resend the peer-to-peer encryption key 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Serv[...]

Sending notification messages to BlackBerry devices 6 Send a notification PIN message 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Admi[...]

Send a notification email message The BlackBerry® Enterprise Server for MDS Applications does not support this task. 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackB[...]

Retrieving user account statistics and information about BlackBerry devices 7 Retrieve user account statistics 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry En[...]

Column Description ServerDN canonical name of the BlackBerry Enterprise Server that stores the user account that is associated with the BlackBerry device PIN PIN of the BlackBerry device Device Type model number of the BlackBerry device State state of messages on the BlackBerry device (regardless of whether the BlackBerry device is turned on or tur[...]

Clear user account statistics 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administration Tool > BlackBerry Enterprise Server User A[...]

/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB sammoser@test.rim.net COMPLETED 180 Service books accepted 20090119 08:20:59.603 Administration Guide Retrieve enterprise activation statistics for a user account 35[...]

Retrieving BlackBerry device information 8 List the applications that are available on one or more BlackBerry devices 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackB[...]

• -users < user_device_information > • -g < group_name > • -b < instance > Example: Retrieving the statistics for a user account besuseradminclient -username admin -password password1 -handheld_info -hhstats -u “CN=Sam Moser/O=Server01” -b server1 Example: Retrieving the statistics for all user accounts in a group besuse[...]

Column Description IT Policy Time time that the BlackBerry Enterprise Server last sent the IT policy to the BlackBerry device Configuration Name name of the software configuration that is assigned to the BlackBerry device Configuration Status overall status of the software configuration that is installed on the BlackBerry device System Status statu[...]

Retrieve statistics for the BlackBerry Enterprise Server or the messaging server 9 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Adminis[...]

Column Description Name name of the BlackBerry Enterprise Server instance Status status of the BlackBerry Enterprise Server instance Forwarded number of messages that the BlackBerry Enterprise Server instance forwarded Sent number of messages and organizer data items that the BlackBerry Enterprise Server instance sent Pending number of messages and[...]

Troubleshooting the BlackBerry Enterprise Server User Administration Tool 10 Check the status of the BlackBerry Enterprise Server User Administration Tool You can use this command to verify that there is a valid connection between the BlackBerry® Administration Service and the BlackBerry Enterprise Server User Administration Tool and that that the[...]

• WARN • ERROR • FATAL TRACE provides the most information, and FATAL provides the least. (To change the level of the output that is displayed on the console, use the -v option.) The bua-config.properties file also controls the platform type, in the line PLATFORM=< value >. The platform options are the following: • DOMINO • EXCHANGE[...]

Parameters for the BlackBerry Enterprise Server User Administration Tool 11 Using the command summary in the help file To open the help file for the BlackBerry® Enterprise Server User Administration Tool, you type besuseradminclient and one of the following parameters: • -? • -h • -help < command > (for help for the specified command) [...]

Common parameters 12 The following subparameters are available for use with many of the parameters in the BlackBerry® Enterprise Server User Administration Tool. You can use the command syntax to help you determine whether you can use a subparameter in a particular case. Subparameter Description -b < instance > This subparameter specifies th[...]

Input, output, and user feedback parameters 13 Subparameter Description -i < input_filename > This subparameter specifies the name of an input file. You can use an input file for any parameter that has command line options. The first line of the input file is a comma-separated list of options that the columns represent. This list can be any n[...]

Subparameter Description -o < output_filename > This subparameter specifies the file that stores output information. -password < password > This subparameter specifies the password that the administrator uses to authenticate with the BlackBerry® Administration Service. -username < user_name > This subparameter specifies the authe[...]

-add 14 You can use the -add parameter to add a user account to a BlackBerry® Enterprise Server instance. Syntax: -add -add : add user -u <user name> : user name -b <instance> : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user type - display_name, email_address, canonical_name or -pin <PIN>[...]

Subparameter Description -cs This subparameter clears the account statistics of an existing user account. By default, when you add a user account, the BlackBerry Enterprise Server User Administration Tool reads the existing statistics for the user account. -group < group_name > This subparameter specifies the name of the user group that you w[...]

Subparameter Description • display_name • email_address • canonical_name • login_name: name that the account uses to log in to the BlackBerry Administration Service Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId. Most matches are prefix matches. -w < password > This subparame[...]

-assign_swconfig 15 You can use the -assign_swconfig parameter to assign a software configuration to a user or a user group. Syntax: -assign_swconfig -assign_swconfig : assign software configuration -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user type [...]

Subparameter Description -utype < type > This subparameter specifies which of the following options the BlackBerry Enterprise Server User Administration Tool uses to search for the user account: • display_name • email_address • canonical_name • login_name: name that the account uses to log in to the BlackBerry Administration Service S[...]

-change 16 You can use the -change parameter to make changes to configuration settings for user accounts and to delete pending messages. Syntax: -change -change : change user configuration -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user type - display_[...]

Subparameters: -change Subparameter Description -addrsub < address_book_name > This subparameter specifies the name of the address book that you want to synchronize. You can use this subparameter only with the BlackBerry® Enterprise Server for Novell® GroupWise®. -b < instance > This subparameter specifies the BlackBerry Enterprise S[...]

Subparameter Description -group < group_name > This subparameter specifies the name of the group that you want to add either a new user account to (-add) or an existing user account to (-change). -it_policy < IT_policy_name > This subparameter specifies the name of the IT policy to apply to the user account. You can view a list of valid[...]

Subparameter Description • canonical_name • login_name: name that the account uses to log in to the BlackBerry Administration Service Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId. Most matches are prefix matches. -w < password > This subparameter specifies the password that is [...]

-delete 17 You can use the -delete parameter to delete a user account from the BlackBerry® Enterprise Server instance. Syntax: -delete -delete : delete user -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user type - display_name, email_address, login_name[...]

Subparameter Description Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId. Most matches are prefix matches. Administration Guide -delete 57[...]

-find 18 You can use the -find parameter to locate a user account in a BlackBerry® Domain. Syntax: -find -find : find user -u <user name> : search string [-utype <type>] : user type - display_name, email_address, login_name, canonical_name Subparameters: -find Subparameter Description -u < user_name > This subparameter specifies [...]

-handheld_info 19 You can use the -handheld_info parameter to display BlackBerry® device statistics and applications. Before you run this parameter, you must run the BlackBerry Synchronization Service to populate the database. Syntax: -handheld_info -handheld_info : display handheld stats/applications -hhstats : device stats -u <user name> :[...]

Subparameters: -handheld_info Subparameter Description -appname This subparameter specifies the application name to display. This subparameter does not work with the -u or -b subparameters. -apps This subparameter lists the applications on a BlackBerry device. -appsfull This subparameter lists the applications in verbose detail for a user account. [...]

Subparameter Description -users This subparameter works with the -hhstats subparameter to specify all user accounts instead of one user account. You can restrict this option by group (-g) or BlackBerry Enterprise Server instance (-b). Administration Guide -handheld_info 61[...]

-kill_handheld 20 You can use the -kill_handheld parameter to delete all data from the BlackBerry® device and make the BlackBerry device unavailable. Syntax: -kill_handheld -kill_handheld : kill handheld -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user[...]

Subparameter Description Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId. Most matches are prefix matches. Administration Guide -kill_handheld 63[...]

-list 21 You can use the -list parameter to provide information about servers, user groups, IT policies, IT policy rules, application control policies, mailbox folders, and enterprise activation status. Syntax: -list -list : list information specified -it_policies : display IT policies or -it_policy_rules : display policy rules [-it_policy <IT p[...]

Subparameters: -list Subparameter Description -appconpolicies This subparameter lists all the application control policies. -appconpolicy < app_policy_name > This subparameter lists information about < app_policy_name >. -b < instance > This subparameter specifies the BlackBerry® Enterprise Server instance for the action. You use[...]

Subparameter Description • for IBM Lotus Domino: canonical name (for example, “CN=Sam Moser/ O=Server01”) • for Novell GroupWise: user ID (for example, sammoser) • for MDS Applications: PIN of the BlackBerry device -utype < type > This subparameter specifies which of the following options the BlackBerry Enterprise Server User Admini[...]

-move 22 You can use the -move parameter to move a user account to a different BlackBerry® Enterprise Server. Syntax: -move -move : move user -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user type - display_name, email_address, login_name, canonical_nam[...]

Subparameter Description • display_name • email_address • canonical_name • login_name: name that the account uses to log in to the BlackBerry Administration Service Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId. Most matches are prefix matches. Administration Guide -move 68[...]

-resend_peer_to_peer_key 23 You can use the -resend_peer_to_peer_key parameter to resend a peer-to-peer encryption key to the BlackBerry® device. Syntax: -resend_peer_to_peer_key -resend_peer_to_peer_key : resend peer-to-peer key -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-[...]

-resend_service_book 24 You can use the resend_service_book parameter to resend a service book to the BlackBerry® device. Syntax: -resend_service_book -resend_service_book : resend service book -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user type - di[...]

-send_email 25 You can use the -send_email parameter to send an email message to a BlackBerry® device. Syntax: -send_email -send_email : send email message to user or group -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user type - display_name, email_add[...]

Subparameter Description • for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/ O=Server01”) • for Novell® GroupWise®: user ID (for example, sammoser) • for MDS Applications: display name of the BlackBerry device -utype < type > This subparameter specifies which of the following options the BlackBerry Enterprise[...]

-send_pin 26 You can use the -send_pin parameter to send a PIN message to the BlackBerry® device Syntax: -send_pin -send_pin : send pin message to user or group -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user type - display_name, email_address, login_[...]

Subparameter Description • for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/ O=Server01”) • for Novell® GroupWise®: user ID (for example, sammoser) • for MDS Applications: display name of the BlackBerry device -utype < type > This subparameter specifies which of the following options the BlackBerry Enterprise[...]

-set_client_auth 27 You can use the -set_client_auth parameter to specify the client authentication parameters that are stored in the Windows® registry. Syntax: -set_client_auth -set_client_auth <credentials> : client authentication credentials to be stored in registry -set_p <password> : client password for storing authentication cred[...]

Subparameter Description You can use this subparameter only in an environment that includes a Microsoft® Exchange messaging server. -mailbox_auth This subparameter specifies that the user authenticates with the BlackBerry Administration Service using mailbox authentication. -p < password > This subparameter specifies the client password that[...]

-set_folder_redirection 28 You can use the -set_folder_redirection parameter to forward or stop forwarding email messages from a user account's email message folders. Syntax: -set_folder_redirection -set_folder_redirection : set folder redirection for a user -u <user name> : user name [-b <instance>] : instance name of the BlackBer[...]

Subparameter Description -u < user_name > This subparameter specifies the user account for the action. Depending on your organization's BlackBerry Enterprise Server environment, the user account uses one of the following formats: • for Microsoft Exchange: mailbox name (for example, smoser@test.rim.net) • for IBM Lotus Domino: canonic[...]

-set_owner_info 29 You can use the -set_owner_info parameter to specify the owner information that appears on the screen of the BlackBerry® device when it is locked. Syntax: -set_owner_info -set_owner_info : set owner information -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-[...]

Subparameter Description -utype < type > This subparameter specifies which of the following options the BlackBerry Enterprise Server User Administration Tool uses to search for the user account: • display_name • email_address • canonical_name • login_name: name that the account uses to log in to the BlackBerry Administration Service S[...]

-set_password 30 You can use the -set_password parameter to set a password for a BlackBerry® device. Syntax: -set_password -set_password <password> : set device password -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user type - display_name, email_[...]

-set_user_itpolicy_rule 31 You can use the -set_user_itpolicy_rule parameter to specify an IT policy rule for a user account. Syntax: -set_user_itpolicy_rule -set_user_itpolicy_rule : set per user IT policy -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : us[...]

Subparameter Description • login_name: name that the account uses to log in to the BlackBerry Administration Service Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId. Most matches are prefix matches. Administration Guide -set_user_itpolicy_rule 83[...]

-stats 32 You can use the -stats parameter to retrieve the BlackBerry® Enterprise Server and user account statistics. Syntax: -stats -stats : display user/service stats -u <user name> : user name [-b <instance>] : instance name of the BlackBerry Enterprise Server component [-utype <type>] : user type - display_name, email_address[...]

Subparameter Description • for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/ O=Server01”) • for Novell® GroupWise®: user ID (for example, sammoser) • for MDS Applications: display name of the BlackBerry device -users This subparameter specifies the user accounts in the specified user group.You can restrict this opt[...]

-status 33 You can use the -status parameter to display the BlackBerry® Enterprise Server User Administration Tool service status. Administration Guide -status 86[...]

Glossary 34 BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server instances that connect to it. BlackBerry MDS BlackBerry® Mobile Data System CDMA Code Division Multiple Access CDO Collaboration Data Object GSM Global System for Mobile communications® GPRS Gen[...]

Provide feedback 35 To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback . Administration Guide Provide feedback 88[...]

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