Cisco Systems 3800 Series инструкция обслуживания

1 Introduction to Hardware Do cumentation OL-5965-01 Introduction to Cisco 3800 Series Routers Hardware Documentation This introduction d iscusses the objecti v es, audience , and con ventio ns of hardware docu mentation for Cisco 3800 series inte grated services routers, and descr ibes related documents where you can f ind additional informati on.[...]

Audience 2 Introduction to Hardware D ocumentation OL-5965-01 • Installing Compact Flash Memory Ca rds in Cisco 3800 Seri es Routers • Installing and Up grading Internal Compo nents in Cisco 3800 Series Routers For softw are conf iguration informati on, see the Cisco 3800 series softw are configur ation documents and the Cisco IOS conf iguratio[...]

Safety W arning s 3 Introduction to Hardware Do cumentation OL-5965-01 Ti p Means the following info rmation will help you sol ve a pr oblem . The tips information might not be troubleshooting or e ven an action, b ut could be useful informati on, similar to a T imesaver . Caution Means reader be car eful . In this situation, you might do something[...]

Safety Warnings 4 Introduction to Hardware D ocumentation OL-5965-01 Attention IMPORT ANTES INFORMA TIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger . Vous vous trouvez dans une situation pouvant entraîner des blessures ou des do mmages corporels. A vant de travailler su r un équipement, soyez conscient des dangers liés aux [...]

Safety W arning s 5 Introduction to Hardware Do cumentation OL-5965-01 ¡Advertencia! INSTRUCCIONES IMPORT ANTES DE SEGURIDAD Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, conside re los riesgos de la corrie nte eléctrica y familiarícese con los procedimientos estándar de pr[...]

Safety Warnings 6 Introduction to Hardware D ocumentation OL-5965-01 Avi so INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo. V ocê se encontra em uma situação em que há risco de lesõe s corporais. Antes de trabalhar com qualquer equipam ento, esteja ciente dos riscos que envolvem os circuitos elétricos e famili[...]

Safety W arning s 7 Introduction to Hardware Do cumentation OL-5965-01[...]

Safety Warnings 8 Introduction to Hardware D ocumentation OL-5965-01[...]

Related Documentation 9 Introduction to Hardware Do cumentation OL-5965-01 Related Documentation The Cisco IOS software that runs on your Cisco 38 00 series router includes extensi ve features and functionality . For information be yond the scope of th ese hardware documents, s ee the resour ces list ed in Ta b l e 2 . T imesaver Make sure that you[...]

Cisco 90-Day Lim ited Hardware Warranty Terms 10 Introduction to Hardware D ocumentation OL-5965-01 Cisco 90-Day Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and v a rious services that you can use during the warranty p eriod. Y our formal W arranty Statement, including the warranties and license agre[...]

Obtaining Documentation 11 Introduction to Hardware Do cumentation OL-5965-01 To Receive a Return Materials Authorization (RMA) Number Contact the compan y from whom you pur chased the product. If you purchased the product d irectly from Cisco, contact your Cisco Sale s an d Service Repre sentati ve. Complete the information belo w , and keep it fo[...]

Documentation Feedba ck 12 Introduction to Hardware D ocumentation OL-5965-01 Documentation Feedback Y ou can send comments about technical documentation to bug-doc@cisco.com. Y o u can submit comments b y using the response car d (if present) behind the front co ver of your document or by writ ing to the follo wing address: Cisco Systems Attn: Cus[...]

Obtaining Additional Public ations and Information 13 Introduction to Hardware Do cumentation OL-5965-01 T o open a service request by t elephone, use one of the follo wing numbers: Asia-Pacif ic: +61 2 8446 7411 (Australia: 1 800 805 227 ) EMEA: +32 2 704 55 55 USA: 1 800 553 24 47 For a complete list of Cisco T A C contacts, go to this URL: http:[...]

Obtaining Additional Publ ications and Information 14 Introduction to Hardware D ocumentation OL-5965-01 • iQ Magazine is the quarterly pub lication from Ci sco Systems designed to help gro wing companies learn ho w they can use technolo gy to increase re venue, streamline their bu siness, and e xpand services. The publication iden tifie s the ch[...]

1 Overview of Cisco 3800 Series Routers OL-5966-01 Overview of Cisco 3800 Series Routers Cisco 3800 serie s integrated servic es routers are part of a new generatio n of routers that incor porate high-performance integrated data, v oice, video, and vi rtual priv a te network (VPN) capability , including hardware-based VPN encryption acceleration, i[...]

Router Descriptions 2 Overview of Cisco 3800 Series Routers OL-5966-01 Figur e 1 Fr ont View of Cisco 3825 Router Figur e 2 Fr ont Panel of Cisco 3825 Rout er Figure 3 Rear V iew of Cisco 3825 Router 1 Cisco Redundant Po wer System (RPS) connector 4 LED indicators 2 CompactFlash memory card slot 5 Power switch 3 USB ports 6 Pow er connector (A C sh[...]

Router De scriptions 3 Overview of Cisco 3800 Series Routers OL-5966-01 Figur e 4 Rear Panel of Cisco 3825 Rout er Figur e 5 Fr ont View of Cisco 3845 Router 1 Network modu le slot 2 6 HWIC slot 2 2 Scre w holes for grounding lug 7 HWIC slot 0 3 Network modu le slot 1 8 Console and auxi liary ports 4 HWIC slot 3 9 Gigabit Ethernet ports 5 HWIC slot[...]

Router Descriptions 4 Overview of Cisco 3800 Series Routers OL-5966-01 Figur e 6 Fr ont Panel of Cisco 3845 Rout er Figure 7 Rear V iew of Cisco 3845 Router 1 LED indicators 3 Pow er connector (A C shown) 2 Power swit ch 4 Location of optional second po wer supply 116843 1 2 3 4 117774[...]

Product Identification 5 Overview of Cisco 3800 Series Routers OL-5966-01 Figure 8 Rear Panel of Cisco 3845 Router Product Identification The serial number for Cisco 3800 series routers is located near the right edge of t he rear panel. Figure 9 sho ws the location on Cisco 3825 rou ters. Figure 10 sho ws the location on Cisco 384 5 routers. Figur [...]

Built-In Ports 6 Overview of Cisco 3800 Series Routers OL-5966-01 Figur e 1 0 Cisco 3845 Router Ser ial Number Location Note The serial number for Cisco 3825 and Cisco 3845 routers is 11 characters long. Cisco Product Identification Tool The Cisco Product Identif ication too l provides d etail ed illustratio ns and descriptions sho wing where to lo[...]

Module and Interface Ca rd Capacity 7 Overview of Cisco 3800 Series Routers OL-5966-01 Module and Interface Card Capacity Optional network modules and interface cards provid e Cisco 3800 series routers with additional interfaces or functionality . Network Modules Network modules in stall directly into slo ts in the rear of the router . The Cisco 38[...]

Module and Interface Card Capacity 8 Overview of Cisco 3800 Series Routers OL-5966-01 Note The terms single-wide , e x tended sin gle-wide , double-wide , and extended double-wid e refer to the physical size of a network module. Enhanced network modules of fer additional functionality; this functionality is not directly related to the module’ s s[...]

Port Numberi ng 9 Overview of Cisco 3800 Series Routers OL-5966-01 Certain interf ace card confi gurations require the i nstallation or remo v al of a slot di vider in the router’ s interface card slot. All slots must be cov ered by interface cards or blank faceplates for cooling, electromagnetic interference (EMI) reduction, and safe ty . Proced[...]

Port Numbering 10 Overview of Cisco 3800 Series Routers OL-5966-01 Note In the Cisco 384 5 router , double-wide or e xtended double-wide network mod ules are identif ied b y slot numbers 1 and 3 . Ports in a network modul e are normally numbered f rom right to left and botto m to top, starting at 0. See the Cisco Network Modules Har dwar e Installa[...]

Memory 11 Overview of Cisco 3800 Series Routers OL-5966-01 Memory Cisco 3800 series router s contain the follo wing types of memory: • Main memory consists of ECC DDR SDRAM. It st or es the running configuration an d routing tabl es, and buf fers packets at the network interf aces. Both router s ship with 256 MB of main memory . The two DIMM slot[...]

LED Indicators 12 Overview of Cisco 3800 Series Routers OL-5966-01 LED Indicators LEDs can help you monitor your rout er’ s performance and operation b y providing po wer , activity , and status information. F or an e xplanation of LED acti vity durin g power -up, see the “V erifying LED Indications” section on page 34 of “ Po wering Up Ci [...]

Technical Specifications 13 Overview of Cisco 3800 Series Routers OL-5966-01 A C input power • Input vo ltage • Frequency • Input current • Inrush sur ge current 100–240 V A C, autoranging 47–63 Hz 3 A (8 A for IP phone supp ort) at 110 V 2 A (4 A for IP phone supp ort) at 230 V 50 A maximum, one c ycle (–48V IP phone po wer included)[...]

Technical Specific ations 14 Overview of Cisco 3800 Series Routers OL-5966-01 T able 3 Cisco 3845 Router Specifications Specification V alue Dimensions (H x W x D) 5.25 x 17.25 x 16.0 in. (1 3.3 x 43.8 x 40.6 cm) 3 rack unit height W eight (minimum) 45 lb (20 kg) A C input power • Input v oltage • Frequency • Input current • Inrush sur ge c[...]

Regulatory Compliance 15 Overview of Cisco 3800 Series Routers OL-5966-01 Regulatory Compliance For complete re gulatory compli ance information, see the Cisco 2800 Series and Cisco 3800 Series Inte grated Services Routers Re gulatory Com pliance and S afety Informati on document that accompanied the router .[...]

Regulatory Compliance 16 Overview of Cisco 3800 Series Routers OL-5966-01[...]

1 Preinstallation Requirements and Planning for Cisco 3800 Series Routers OL-5967-01 Preinstallation Requirements and Planning for Cisco 3800 Series Routers This document describes preinstallatio n requirements and plan ning for Cisco 3800 series inte grated services routers. It contains th e follo wing sections: • Safety Recommendations, page 1 [...]

Safety Recommendations 2 Preinstallation Requirements and Planning for Cisco 3800 Series Routers OL-5967-01 War ni n g Blank faceplates and c over panels serve three important functions: the y prevent exposure to hazardous voltages and currents inside the chassis; they co ntain electromagnetic interference (EMI) that might disrupt other equipment; [...]

General Site Requirements 3 Preinstallation Requirements and Pl an ning for Cisco 3800 Series Ro uters OL-5967-01 • If an electrical accident oc curs, proceed as follows: – Use caution; do not beco me a victim yourself. – T urn off po we r to the device. – If possible, send another person t o get medical ai d. Otherwise, assess the victim?[...]

General Site Requirement s 4 Preinstallation Requirements and Planning for Cisco 3800 Series Routers OL-5967-01 War ni n g The device is designed fo r connection to TN and IT power sy stems. Statement 1007 The A C power supply autoselects eit her 110 V or 220 V operation . All routers include a 6-foot (1.8-meter) electrical po wer cord. A label nea[...]

General Site Requirements 5 Preinstallation Requirements and Pl an ning for Cisco 3800 Series Ro uters OL-5967-01 Site Configuration The follo wing precautio ns help you plan the o perating en vironment for your router and help av oid en vironmentally caused equipment f ailures: • Ensure that the room where your router oper ates has adequ ate cir[...]

Installation Checklist 6 Preinstallation Requirements and Planning for Cisco 3800 Series Routers OL-5967-01 Installation Checklist This sample instal lation checklist lists steps in installi ng a ne w router . Make a copy of i t and mark the entries when completed. Incl ude a copy of the checklist for each router in your site log (described in the [...]

Creating a Site Log 7 Preinstallation Requirements and Pl an ning for Cisco 3800 Series Ro uters OL-5967-01 Creating a Site Log The site log contains a record of all actions related to the router . Keep it in an accessible place near the router , where anyone who performs these actio ns has access to it. Site log entri es might include the follo wi[...]

Required Tools and E quipment for Installatio n and Maintenance 8 Preinstallation Requirements and Planning for Cisco 3800 Series Routers OL-5967-01 Required Tools and Equipment fo r Installation and Maintenance Y o u need the foll ow ing tools and equipmen t to install and upgrade th e router and its compo nents: • Number 1 and number 2 Philli p[...]

9 Installing Cisco 3800 Series Routers in an Equipment Rack OL-5969-01 Installing Cisco 3800 Seri es Routers in an Equipment Rack This document describes ho w to install Cisco 3800 seri es inte grated services routers in an equipment rack. After mounting the ro uter in the rack, you must connect the chassis t o a reliable earth ground. Th ese proce[...]

Rack-Mounting the Ro uter 10 Installing Cisco 3800 Series Routers in an Equipment Rack OL-5969-01 Rack-Mounting the Router Mount the router in the equipment rack befo re making network and po wer connections. War ni n g T o prevent persona l injury or damage to the chassis, never attempt to lift or tilt the chassis using the handles on modules (suc[...]

Rack-Mounting the Router 11 Installing Cisco 3800 Series Routers in an Equipment Rack OL-5969-01 Figure 2 Rack-Mounting Br ack ets for Cisco 3845 Routers Y ou can mount the router in the follo wing ways: • Center mounting—Brackets attached in the center of the router with either the front panel or the rear panel facing forward • Front mountin[...]

Rack-Mounting the Ro uter 12 Installing Cisco 3800 Series Routers in an Equipment Rack OL-5969-01 Figur e 3 Br ack et Installation for F r ont Mounting Figure 4 Brac k et Installation for Rear Mounting Right brac ket f or 19-inch rac k Right brac ket f or 23-inch rac k Left brac ket f or 23-inch rac k Left brac ket f or 19-inch rac k Use six screws[...]

Rack-Mounting the Router 13 Installing Cisco 3800 Series Routers in an Equipment Rack OL-5969-01 Figure 5 Br ack e t Installation for Center Mounting with Fr ont P anel Forw ard Figure 6 Br ack e t Installation for Center Mounting with Rear P anel Forwar d Installing the Router in a Rack War ni n g T o prevent bodily injury when mounting or servici[...]

Grounding the Router 14 Installing Cisco 3800 Series Routers in an Equipment Rack OL-5969-01 Install the router in the rack, usi ng two scre ws for each side. Rack-mounting scre ws should be supplied with the rack; the y are not pro vided with the router . Caution Be sure to leave space abo ve and belo w ea ch router in a rack, to allo w fo r cooli[...]

Grounding the Router 15 Installing Cisco 3800 Series Routers in an Equipment Rack OL-5969-01 Y ou must connect the rout er chassis t o a reliable earth ground. The ground wire must be installed in accordance with local e lectr ical safety standards. • For NEBS-com pliant groundi ng, use size A WG 6 (13 mm 2 ) wire and the two- hole barre l lug pr[...]

Grounding the Router 16 Installing Cisco 3800 Series Routers in an Equipment Rack OL-5969-01 Figur e 9 NEBS-Compliant T wo-Ho le Bar rel Lug Ground Conn ection on Cisco 3845 Router Figur e 1 0 Ring T er minal Gr ound Connection on Cisco 3825 Rout er E N N M - E S W - 1 6 15x 7x 14x 6x 13x 5x FastEthernet Ports 12x 4x 11x 3x 10x 2x 9x 1x 8x 0x E x t[...]

Grounding the Router 17 Installing Cisco 3800 Series Routers in an Equipment Rack OL-5969-01 Figur e 1 1 Ring T er minal Ground Connection on Cisco 3845 Router After the router has been installed and grounded, you can connect po wer cables; W AN, LAN, and voice cables; and cables for administrative access, as re quired for y our installati on. For [...]

Grounding the Router 18 Installing Cisco 3800 Series Routers in an Equipment Rack OL-5969-01[...]

19 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 Connecting Cables to Cisco 3800 Series Routers This document describes ho w to connect your Cisco 3800 series integrated serv ices router to a po wer source and to netwo rks and external de vices. It includes the foll ow ing sections: • Po wer Connections, page 19 • Connecting W AN, L[...]

Power Connections 20 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 Connecting Routers to AC Power If your router uses A C power , connect it to a 15 A, 120 V A C (or 10 A, 240 V A C) circuit with ov ercurrent protection. If backup po wer is required, see the “Connecting Routers to Backup Po wer” section on page 27 . Note The input v[...]

Power Connections 21 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 The follo wing w arning applies to the Cisco 38 25 router only: War ni n g This product relies on the building’ s installation for short-circuit (overcurrent) protection. Ensure that the protective device is rated not greater than: 60 VDC, 20 A. Statement 1005 The foll[...]

Power Connections 22 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 DC Input Wiring Procedure T o connect the router to a DC po wer source , follo w these st eps: Step 1 Remov e po wer from the DC circuit . T o ensure that power is remov e d from the DC circuit, locate the circuit breaker fo r the DC circuit, swit ch the ci rcuit breaker[...]

Power Connections 23 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 Figur e 12 DC P o wer Connections f o r Cisco 3825 Routers Figur e 13 DC P o wer Connections f o r Cisco 3845 Routers Step 6 Install the plastic cover o v er the terminals. (See Figure 14 .) War ni n g The safety cover is an i ntegral part of the product. Do not operate [...]

Power Connections 24 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 Figur e 14 DC Wir e Routing and At tachment f or Cisco 3825 Router Figur e 15 DC Wir e Routing and At tachment f or Cisco 3845 Router Dual DC Power Supply Configur ation in Cisco 3825 Routers Y ou can connect a single DC po wer source to either the A input or the B input[...]

Power Connections 25 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 Caution Dual sources with opposit e-polarity gro unding damage equipment. In Figure 16 , either the positi ve source terminal or the ne gati ve source terminal is tied to groun d . Figur e 16 Connecting t o One Source Only—Sour ce A or Sour ce B In Figure 17 , source A[...]

Power Connections 26 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 Note When source A and source B are wi red with common negati ve terminals, as in Figure 17 , dischar ging does not occur and there is no requirement th at source A and source B voltages be equal. Figur e 18 Connecting Sour ce A and Source B with Common P o sitive T er m[...]

Power Connections 27 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 Figure 1 9 Source A and Source B Wir ed with Opposite-P olar ity Grounds Connecting Routers to Backup Power The Cisco 3845 router accommodates two hot -swappable po wer supplies in bays at the front of the router . A single po wer supply meets router requirements. The se[...]

Connecting WAN, LAN, and Voice Cables 28 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 Figur e 20 RPS Connector on Cisco 3825 Rout er Figur e 21 Connecting RPS to Cisco 3825 Router Connecting WAN, LAN, and Voice Cables This section describes how to connect W AN, LAN, an d voice interf ace cables to your Cisco 3800 series integrated serv[...]

Connecting a Co nsole or Modem 29 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 For cable pinouts, see the Cisco Modular Access Router Cable Specifications document. War ni n g Do not work on the sy stem, or connect or disconnect cables d uring periods of lightning activity . Statement 1001 War ni n g The ISDN connection is regarded as [...]

Connecting a Console or Modem 30 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 This section describes ho w to connect a console to the console port and ho w to connect a modem to the auxiliary port. Connecting a Console to the Console Port T o conne ct a console (ASCII terminal or a PC ru nning HyperT erminal or similar terminal emul at[...]

Connecting a Co nsole or Modem 31 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 Figur e 23 Connecting a Comput er to the Cisco 3845 Router Console P ort Connecting a Modem to the Auxiliary Port T o connect a modem to the auxiliary po rt on the router , follo w these steps: Step 1 Use the black RJ-45-to-DB-25 m odem adapter c able to con[...]

Connecting a Console or Modem 32 Connecting Cables to Cisco 3800 Series Routers OL-5970-02 Figure 24 Connecting a Modem to the A u xiliary Por t on a Cisco 3825 Router Figure 25 Connecting a Modem to the A u xiliary Por t on a Cisco 3845 Router 117778 EN NMD- ESW- 36 2 3 x 5 x FastEthernet Ports 2 2 x 4 x 2 1 x 3 x 2 0 x 2 x 1 9 x 1 x 1 8 x 0 x 2 9[...]

33 Powering Up Cisco 3800 Series Routers OL-5971-01 Powering Up Cisco 3800 Series Routers This document describes ho w to power up your Cisco 3800 series inte grated services router . Caution T o ensure ade quate cooling, elect romagnetic interference (EMI) reduction, and safety , nev er operate the router unless the cover and all module s and co v[...]

Power-Up Proce dure 34 Powering Up Cisco 3800 Series Routers OL-5971-01 Power-Up Procedure T o power up your ro uter and verify that i t has gone through its init ialization and self-test, follo w these steps. After you are f inished, the router is ready f or software conf iguration. Note T o vie w the boot sequence, you must ha ve a cons ole conne[...]

Power-Up Procedure 35 Powering Up Cisco 3800 Series Routers OL-5971-01 T able 4 LED Indications Dur ing Po w er -up LED Label Color and State Meaning SYS Off Ro uter not recei ving power Steady green Normal operati on (power -up complete) Blinking green Booting or in R OM monitor mode (immediately after po wer-up) Amber Powered b ut malfunctioning [...]

Power-Up Proce dure 36 Powering Up Cisco 3800 Series Routers OL-5971-01 Verifying the Hardware Configuration T o display and verify hardware fe atures, enter the follo wing commands: • show versi on —Displays the system hardware v ersion; the installed soft ware v ersion; the names and sources of conf iguration f iles; the boot images; and the [...]

37 Troubleshooting Cisco 3800 Series Ro uters OL-5972-01 Troubleshooting Cisco 3800 Series Routers Y o ur Cisco 3800 series inte grated services router goes t hrough ext ensi ve testing and b urn-in before leav ing the factory . If you encounter problems, use this docu ment to help isolate prob lems or to eliminate the router as th e source of t he[...]

Solving Problems 38 Troubleshooting Cisco 3800 Series Routers OL-5972-01 Solving Problems The ke y to solving problems is t o isolate the problem to a specif ic subsystem by comparing what the router is doing to w hat it should be doing. The LEDs on the fro nt and rear pa nel of the rout er enable you to determine rou ter performanc e and operation[...]

Solving Problems 39 Troubleshooting Cisco 3800 Series Routers OL-5972-01 • W ith the po w er switch on and the SYS LED steady green , do the fans op erate? – If yes, the po wer system is functioning. – If no, check the fans. • W ith the power switch on and the SYS PWR LED (Cisco 3825) or SYS PWR1 or SYS PWR2 LED (Cisco 3845) of f, do the fa[...]

Solving Problems 40 Troubleshooting Cisco 3800 Series Routers OL-5972-01 Troubleshooting Modules, Cables, and Connections Network problems can be caused by a module; cables or cable connectio ns; or external devices such as a modem, transcei ver , hub, wall jack, W AN interface, or terminal. Check for the follo wing symptoms to help isolate the pro[...]

LEDs 41 Troubleshooting Cisco 3800 Series Routers OL-5972-01 • Router po wers on and boot s only when a particular cab le is disconnected. – There may be a problem wit h the module, inte rf ace card, or cable. For information about customer service, see the “Obtaining T echnical Assistance” section o n page 12 of “ Introducti on to Cisco [...]

LEDs 42 Troubleshooting Cisco 3800 Series Routers OL-5972-01 Figur e 27 Cisco 3825 Rear -P a nel LEDs Figure 28 Cisco 3845 Fr ont-P anel LEDs 117782 EN NMD- ESW- 36 2 3 x 5 x FastEthernet Ports 2 2 x 4 x 2 1 x 3 x 2 0 x 2 x 1 9 x1 x1 8 x 0 x 2 9 x 1 1 x 2 8 x 1 0 x 2 7 x 9 x 2 6 x8 x 2 5 x 1 7 2 4 x 6 x 3 5 x 1 7 x 3 4 x 1 6 x 3 3 x1 5 x 3 2 x 1 4 [...]

LEDs 43 Troubleshooting Cisco 3800 Series Routers OL-5972-01 Figure 29 Cisco 3845 Rout er Rear -Panel LEDs T able 5 Cisco 3800 Series LED Indicat o rs LED 3825 3845 Color and State Meaning SYS Front Front Of f Router not recei ving power Steady green Normal operation (power -up c omplete) Blinking green Booting or in R OM monitor mode (immediately [...]

LEDs 44 Troubleshooting Cisco 3800 Series Routers OL-5972-01 A UX PWR Front — O f f IP phone po wer of f or not present, or po wer-up not completed Steady green Present and en abled (po wer-up completed) Amber Po wered but malfunction ing A UX PWR1 — Front Of f IP phone po wer supply 1 of f or not present, or po wer -up not complet ed Steady gr[...]

The show environment Command 45 Troubleshooting Cisco 3800 Series Routers OL-5972-01 The show environment Command The show en vironment command can help you monitor and troub l eshoot rout er po wer and v entilation status. This is an example of the output of the show en vironment command for a Cisco 3825 rout er with an A C power supply and n o Re[...]

Error Messages 46 Troubleshooting Cisco 3800 Series Routers OL-5972-01 This is an example of the output of the show en vironment command f or a Cisco 3845 rout er that has one A C power supp ly with IP phone p ow er output inst alled: Router# show environment SYS PS1 is present Fan status: Normal Input Voltage status: Normal DC Output Voltage statu[...]

Error Messages 47 Troubleshooting Cisco 3800 Series Routers OL-5972-01 Error Message Fan 1|2|3 had a rotation error repo rted. Explanation The specified fan is not rota ting at the de sired speed . Recommended Action If this error is detected, the router syst em software automatically in creases the fan speed to high. I f the rotation error disap p[...]

Jumper Settings 48 Troubleshooting Cisco 3800 Series Routers OL-5972-01 Error Message System detected thermal warning on SYS PS 1|2. System is close to auto shutdown limit. Explanation The power su pply is operating at an ab normally high temp erature. Recommended Action Make sure that the ambient room temp erature does not exceed 40 degrees C and [...]

Recovering a Lost Password 49 Troubleshooting Cisco 3800 Series Routers OL-5972-01 Note The jumpers are not needed to tr oubleshoot Cisco IOS problems. If the Cisco IOS softwa re becomes corrupted, remo ve the CompactFlash memo ry card to force the router to boot in R OM monitor mode. Change these settings only after consul ting with your service r[...]

More Troubleshoo ting Help 50 Troubleshooting Cisco 3800 Series Routers OL-5972-01[...]

51 Installing Network Mo dules in Cisco 3800 Series Routers OL-5973-01 Installing Network Modules in Cisco 3800 Series Routers This document describes ho w to install network modules in Cisco 3800 series routers. I t contains the follo wing sections: • Installing Netw ork Modules, page 51 • Modifying the W idth of Netw ork Module Slot s, page 5[...]

Installing Network Modules 52 Installing Network Mo dules in Cisco 3800 Series Routers OL-5973-01 The upper network modu le slot of the Cisco 3825 rout er , labeled 2 on the rear panel, can hold any of the follo wing sizes of network mo dules: • One single-wide network mo dule • One extended sing le-wide ne twork module • One double -wide net[...]

Modifying the Width of Network M odule Slots 53 Installing Network Modules in Cisco 3800 Series Routers OL-5973-01 Figur e 30 Slot Divider for Double-Wide Ne tw or k Module Slots (Gener ic Router) All network modu le slots must b e covered b y network modul e faceplates, blank facepla tes, or slot adapters for cooling, el ectromagnetic interference[...]

Modifying the Width of Network Mo dule Slots 54 Installing Network Mo dules in Cisco 3800 Series Routers OL-5973-01 T o cover an empt y network modu le slot: • Extended single-wide slot—I nstall a slot adapter as described in the “Installing and Removing Slot Adapters” section on page 59 . Th en attach a bla nk face plate and ti ghten the t[...]

Installing and Removing Slot Divide rs 55 Installing Network Modules in Cisco 3800 Series Routers OL-5973-01 Figure 32 Slot Adapt ers for Double-Wid e Netw or k Modules (Gener ic Router) Installing and Removing Slot Dividers On the Cisco 3845 router , you can remo ve a slot di vider to combine two e xtended single-wide network module slots into an [...]

Installing and Removing Slot Dividers 56 Installing Network Mo dules in Cisco 3800 Series Routers OL-5973-01 Installing Slot Dividers Figure 33 sho ws a slot divider for a double-wide or e xtended double-wide netw ork module sl ot. Figure 33 Slot Divider for Networ k Modu le Slot T o install slot di viders in netw ork module sl ots, follo w these s[...]

Installing and Removing Slot Divide rs 57 Installing Network Modules in Cisco 3800 Series Routers OL-5973-01 Figure 34 Inserting Slot Divider into Ne twor k Module Slot (Gener ic Router) Step 2 Push the slot di vider into the slot. The sl ot di vider’ s screw tip an d guide pin f it into holes at the back of the slot. Use the number 1 Phillips sc[...]

Installing and Removing Slot Dividers 58 Installing Network Mo dules in Cisco 3800 Series Routers OL-5973-01 Removing Slot Dividers Note The network module slo ts on both sides of a slot di vider must be empty of network mo dules and slot adapters before you remo ve the slo t di vider . T o remove slot di viders from network module slots, follo w t[...]

Installing and Removing Slot Adap ters 59 Installing Network Modules in Cisco 3800 Series Routers OL-5973-01 Installing and Removing Slot Adapters Install slot adapters in e xtended-width netw ork module slots to reduce the slot width. Figure 31 , Figure 32 , and Figure 35 sh ow sl ot adapters for network module sl ots. Figur e 35 Slot A dapter f o[...]

Installing Blank Faceplates 60 Installing Network Mo dules in Cisco 3800 Series Routers OL-5973-01 Removing Slot Adapters T o remove a slot adapter , use a number 2 Phillips screwdri ver to loosen the capti ve thumbscre w . Pull the slot adap ter straight out of the slot. Ti p Save the sl ot adapter for future use. Installing Blank Faceplates All n[...]

61 Installing Interface Cards in Cisco 3800 Series Routers OL-5974-01 Installing Interface Cards in Cisco 3800 Series Routers This document describes how to inst all interface cards in Cis co 3800 seri es integrated services routers. It contains th e follo wing secti ons: • Installing Interface Cards, page 61 • Installing and Remo ving Slot Div[...]

Installing and Removing Slot Dividers 62 Installing Interface Cards in Cisco 3800 Series Routers OL-5974-01 Caution Cisco 3800 serie s routers do no t support onlin e insertion and remov al (OIR, or hot swap) of interface cards inserted directly i nto router slots. Y ou must turn off the ro uter before installing o r removing an interface card. The[...]

Installing and Removing Slot Divide rs 63 Installing Interface Cards in Cisco 3800 Series Routers OL-5974-01 Figure 38 Slot Divider for Cisco 3845 HWIC Slot T o install slot di viders into HWIC slots, follo w these steps: Step 1 For a Cisco 3825 router , squeeze the prong s of the meta l slot di vider toge ther and insert the ends between the guide[...]

Installing and Removing Slot Dividers 64 Installing Interface Cards in Cisco 3800 Series Routers OL-5974-01 Figure 39 Inserting Slot Divider in to HWIC Slot (Cisco 3825 Router) For a Cisco 3845 router , insert the p lastic rail on the bottom of t he slot di vider into th e track in the router slot. T ighten the screw with a n umber 1 Phillips scre [...]

Installing and Removing Slot Divide rs 65 Installing Interface Cards in Cisco 3800 Series Routers OL-5974-01 Figure 40 Inserting Slot Divider in to HWIC Slot (Cisco 3845 Router) 1 Slot di vider 3 Scre w hole 2 Scre w tab 4 Tra ck 121581 EN NM- ESW- 16 15x 7x 14x 6x 13x 5x FastEthernet Ports 12x 4x 11x 3x 10x 2x 9x 1x 8x 0x E x t P w r -48V 0x 8x 7x[...]

Installing and Removing Slot Dividers 66 Installing Interface Cards in Cisco 3800 Series Routers OL-5974-01 Figure 41 Inserting Slot Divider into HWIC Slot (Cisco 3845 Router), Detail Step 2 Pull gently o n the slot divider to check that it is seated securely . Removing Slot Dividers from HWIC Slots Note The HWIC slots on both sides of a slot di vi[...]

Installing Blank Faceplates over Empty HWIC Slots 67 Installing Interface Cards in Cisco 3800 Series Routers OL-5974-01 Ti p Save the slot di vider for future use. Installing Blank Faceplates over Empty HWIC Slots All interface card slots must be cov ered by int e rface cards or blank faceplates for cooling, electromagnetic interference (E MI) redu[...]

Installing Blank Faceplates over Empty HWIC Slots 68 Installing Interface Cards in Cisco 3800 Series Routers OL-5974-01 T o install blank faceplates over empty HWIC slots, follo w thes e procedures: • Single-wide slot—A ttach a blank facep late and tighten the two screw s, using a number 1 Phill ips scre wdriv er . • Double-wide slot—Instal[...]

69 Installing SFP Modules in Cisco 3800 Series Routers OL-5968-01 Installing SFP Modules in Cisco 3800 Series Routers This document describes ho w to install optional small-form-f actor pluggable (SFP) modules in Cisco 3800 series integrated services routers to provide optical Gigabit Ethernet connecti vity . It contains the follo wing sections : ?[...]

Installing SFP Modules 70 Installing SFP Modules in Cisco 3800 Series Routers OL-5968-01 Note Cisco 3800 series routers do not support 1000Base-T SFP modules in the router ’ s SFP slot. 1000Base- T connecti vity is pro vided b y the Gigabit Eth ernet ports b uilt into the rou ter . Laser Safety Guidelines Optical SFPs use a small l aser to gene r[...]

Removing SFP Modules 71 Installing SFP Modules in Cisco 3800 Ser ies Routers OL-5968-01 Removing SFP Modules Follo w these steps to remove an SFP from a Cisco 3800 series router: Step 1 Disconnect all cables from the SFP . War ni n g Because invisible laser radiation may be emitted from the aperture of the port when no fiber cable is connected, avo[...]

Removing SFP Modules 72 Installing SFP Modules in Cisco 3800 Series Routers OL-5968-01[...]

73 Installing CompactFlash Memo ry Ca rds in Cisco 3800 Series Routers OL-5976-01 Installing CompactFlash Memory Cards in Cisco 3800 Series Routers This document describes ho w to remove and i nstall CompactFlash memory car ds in Cisco 3800 series integrated services routers. It contains th e follo wing sections: • Prev enting Electr ostatic D is[...]

Removing CompactFla sh Memory Cards 74 Installing CompactFlash Memo ry Ca rds in Cisco 3800 Series Routers OL-5976-01 Removing CompactFlash Memory Cards Caution Disconnect th e router from the net work befo re remov ing a CompactFlash memory car d. T o remove a CompactFlash memory card fr om the router , follo w these steps (see Figure 46 and Figur[...]

Installing CompactF lash Memory Cards 75 Installing CompactFlash Memory Ca rds in Cisco 3800 Series Routers OL-5976-01 Figur e 47 CompactFlash Slot Location in Cisco 3845 Rout er Installing CompactFlash Memory Cards T o install a CompactFlash me mory card, follow these steps (see Figur e 46 and Figure 47 ): Step 1 Make sure that th e ejector button[...]

Installing CompactFl ash Memory Cards 76 Installing CompactFlash Memo ry Ca rds in Cisco 3800 Series Routers OL-5976-01 Using the Compact Flash Guard The Compact Flash guard (CF-guard ) provid es protection for the compact fl ash memory slot. Note A small flat-head scre wdrive r is required to attach the CF-guard. T o install the CF-guard, follo w [...]

Corporate Headquarters: Copyright © 20 04-20 05 Cisco System s, Inc. All rights reserved. Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Installing and Upgrading Internal Components in Cisco 3800 Series Routers This document describes ho w to install or upgrade componen ts located inside Cisco 3800 series integrated servic[...]

78 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Safety Warnings • Safety with Electricity , page 79 • Removing the Cov er from a Cisco 3825 Router , page 80 • Removing the Po wer Supply Assembly fr om a Cisco 3825 Router , page 81 • Removing the Plug-In Motherbo ard from a Cisco 3845 Rout er , page 8[...]

79 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Safety w ith Elect ricity War ni n g Read the installation instruc tions before connecting the sy stem to the powe r source. Statement 1004 War ni n g Before working on equipme nt that is connected to pow er lines, remove jewelry (including ring s, necklaces, a[...]

80 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Removing the Cover from a Cisco 3825 Router Preventing Electrostatic Discharge Damage Electrostatic disc harge (ESD) can damage eq uipment and im pair electrica l circuitry . ESD can occur when printed circuit car ds are improperly handled an d can result in co[...]

81 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Removing the Power Supply Assembly from a Cisco 3825 Router Step 3 Remov e the rout er from the rack. Remo ve the rack-m ounting brack ets from the router usin g the number 2 Phillips scre wdriv er . Step 4 Place the router on a flat surface. Remov e the three [...]

82 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Removing the Plug-In Motherboard from a Cisco 3845 Router Step 1 Remov e the rout er cov er , follo wing the procedure in the “Removing the Co ver from a Cisco 3825 Router” section on page 80 . Step 2 Locate the po wer supply assembly , shown i n Figure 49 [...]

83 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Component Locations o n the Motherboard Figure 50 Remo ving the Mother board fr om a Cisco 3845 Router T o insta ll or replace SDRAM DIMMs, AIMs, or PVDM s on the motherboard, continue with the “Component Location s on the Motherboard” section on page 83 . [...]

84 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Component Locations on the Motherboard Figur e 51 Component Locations on a Cisco 3825 Motherboard 1 PVDM3 7 MEMOR Y 1 2 PVDM2 8 MEMOR Y 0 3 PVDM1 9 IP phone po wer connector 4 PVDM0 10 Jumper headers 5 AIM0 11 Primary po wer connector 6 AIM1 12 Secondary po wer[...]

85 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 SDRAM DIMM Removal and Installation Figur e 52 Component Locations on a Cisco 3845 M otherboard SDRAM DIMM Removal and Installation Cisco 3800 s eries routers ship with 256 MB of ECC DDR SDRAM. The tw o DIMM slots can be upgraded with 128-MB, 25 6-MB, or 512-MB[...]

86 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 SDRAM DIMM Removal and Ins tallation DIMM Location and Orientation The two SDRAM DIMM connectors are located on th e motherboard and are identified as MEMOR Y 0 and MEMOR Y 1 on the Cisco 3825 router , and as MEM0 and MEM1 on the Cisco 3845 router . See Figure [...]

87 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 SDRAM DIMM Removal and Installation Step 2 Place the DIMM in an antist atic bag to protect it from ESD damag e. Installing an SDRAM DIMM Caution Do not insert DIMMs into th e same connector more than 25 t imes. Overuse can damage the connector . T o install an [...]

88 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 AIM Installation and Removal AIM Installation and Removal Overview Adv anced inte gration modules (AIMs) pro vide hardw are-based support for ad ditional features. AIMs plug into a connector on th e motherboard and require no external interfaces or connections.[...]

89 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 AIM Installation and Removal Connecting the AIM to the Motherboard T o connect an AIM to the motherboar d, follo w these st eps: Step 1 Remov e the three scre ws from the motherboard ne ar the AIM connecto r that you are going to use. Figure 56 sho ws a typical[...]

90 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 AIM Installation and Removal Figure 57 Metal St andoffs Step 3 Install the two machine-thread metal standoff s in place of the two scre ws labeled A in Figure 56 . Use a 1/4-inch nut dri ver to tighten the st andof fs. See Figure 58 . Caution Make sure that the[...]

91 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 AIM Installation and Removal Figure 58 Attaching an AIM t o a Motherboard Step 4 Insert the plastic standof f (see Figure 5 9 ) with a snap fi t on the ends in place o f the scre w labeled B in Figure 56 . Press the standof f firmly to be sure that the shoulder[...]

92 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 AIM Installation and Removal Figur e 59 Plastic Standof f Orientation Step 5 Insert the connector on the AI M into the connector on t he motherboard. Press f irmly on the AIM until it seats onto the connector . The plastic standof f must snap into the hole in t[...]

93 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 AIM Installation and Removal Verifying AIM Installation Use the show diag 0 command to obtain hardware in formation about an in stalled AIM. The follo w ing exam ple sho ws the hardware re vision and additional information abo ut A TM AIM 0: Router# show diag 0[...]

94 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 AIM Installation and Removal Removing an AIM If you need to remove an AIM, follow this proc edure. Y ou need a number 2 Phillips scre wdrive r . Step 1 Locate the AIM to be removed. Step 2 Use a number 2 Phillips scre wdriver t o remov e the two scre ws from th[...]

95 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 AIM Installation and Removal Installing a CompactFlash Memory Card on the AIM Complete the procedure belo w fo r installing a CompactFlash memory car d mounted on the AIM. Note Not all AIMs require installation o f a CompactFlash memory card. Step 1 Locate the [...]

96 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 PVDM Installation and Removal Figure 63 CompactFlash Memory Ca rd Installati on on the AIM PVDM Installation and Removal Cisco 3800 series routers hold up to f our Cisco pa cket v oice data modules, version II (PVDM- II), to support enhanc ed versions of digita[...]

97 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 PVDM Installation and Removal Figure 64 PVDM P olar ization Notch Installing a PVDM T o install a PVDM, follo w these steps: Note Install PVDMs beginnin g with the PVDM 0 conn ector . Step 1 Locate the PVDM connector on the motherboard. See Figure 51 and Figure[...]

98 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Installing a Power Supply in a Cisco 3825 Router Removing a PVDM T o remove a PVDM from the mo therboard, follow these steps: Step 1 Pull the PVDM retaining clips a way from th e PVDM at both ends, and t hen tilt the PVDM until it can be remov ed from the conne[...]

99 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Installing a Power Supply in a Cisco 3825 Router Removing the Existing Power Supply T o r emove the existing power supply from a Cisco 3825 rout er , follow these steps: Step 1 Remov e the rout er cov er , follo wing the procedure in the “Removing the Co ver [...]

100 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Installing a Power Supply in a Cisco 3825 Router Follo w these steps to attach the po wer supply to the po wer supply tray . Step 1 T urn the tray right side up. Align the ne w power supply with the f ront wall of th e tray . Step 2 Replace and tighten the scr[...]

101 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Installing a Power Supply in a Cisco 3825 Router Installing a DC Power Supply The DC po wer supply has two po wer connectors, as shown i n Figure 70 . Figur e 70 DC P ow er Supply Follo w these steps to attach the power supply to the po wer supply tray . Step [...]

102 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Installing a Power Supply in a Cisco 3825 Router Figure 71 Secondary Po wer Ca ble Motherboard Connection If you are f inished installi ng components inside the router , continue w ith the “Reinstalling the Po wer Supply Assembly in a Ci sco 3825 Router” p[...]

103 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Installing a Power Supply in a Cisco 3825 Router Installing an IP Phone Power Supply The IP phone power supply has three connectors, as shown in Figure 72 . Figure 72 AC P ow er Supply With IP Phon e P ow er Support Follo w these steps to attach the power supp[...]

104 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Installing a Power Supply in a Cisco 3825 Router Figure 73 IP Phone P ow er Ca ble Motherboar d Connection If you are f inished installi ng components inside the router , continue w ith the “Reinstalling the Po wer Supply Assembly in a Ci sco 3825 Router” [...]

105 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Reinstalling the Power Supply Assembly in a Cisco 3825 Router Reinstalling the Power Supply Assembly in a Cisco 3825 Router T o reinstall the power supp ly assembly after removi ng it for an y of the procedures in this document, follo w these s teps: Step 1 Pl[...]

106 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Removing and Insta lling the Fan Tray and Power Supplies in a Cisco 3845 Router Step 3 Use a number 2 Phillips scre wdrive r to tighten th e two capti ve retention scre ws, one on each side of the motherboard. Removing and Installing the Fa n Tray and Power Su[...]

107 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Removing and Installing the Fan Tray and Power S upplies in a Cisco 3845 Router Step 2 T o remove a po wer supply , use a flat-blade or numb er 2 Phillips scre wdri v er to loosen the t wo capti ve thumbscre ws. Holding t he thumbscre ws, rotate the ejector le[...]

108 Installing and Upgrading Intern al Components in Cisco 3800 Series Routers OL-5975-04 Removing and Insta lling the Fan Tray and Power Supplies in a Cisco 3845 Router[...]