Cisco Systems 7326 инструкция обслуживания

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Wide Area Application Engine 7326 Hardw are Installation Guide January 20 07 Text Part Number: O L-6831-02[...]

THE SPECIFICA TIONS AND IN FORMA TION REGARDIN G THE PRODUCTS IN THIS MAN U AL ARE SUBJ ECT TO CHANGE WITHOUT NO TICE. ALL ST A TEMENTS, INFORMA TION , AND RECOMMENDA TION S IN THIS MANUAL ARE BELIEVED TO BE A CCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS M UST T AKE FULL RESPONSIBILITY FO R THEIR APPLICA TION [...]

Any Internet Prot ocol (IP) addre sses used i n this docum ent are not in tended to be actual addr esses. Any examples, command di spl ay output, and figures included in the do cument are shown for illustrati ve purposes on ly . Any use of actual IP ad dresses in illustrat ive conte nt is uninte ntional and coincidental. Cisco W ide Area Appl icati[...]

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v Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 CONTENTS Preface xi Purpose xi Audience xii Organization xii Conventi ons xiii Related Documentation xv Obtaining Documentation xvii Cisco.com xvii Product Documentation DVD xvii Ordering Documentation xviii Documentation Feedback xviii Cisco Product Security Overvie[...]

Contents vi Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 ACNS Software Description 1-5 WAFS Software Description 1-5 Hardware Features 1-6 Front Panel Control Buttons 1-7 LED Indicators 1-7 Input/Output Ports and Connecto rs 1-11 Ethernet Port Connectors 1-12 Serial Port Connector 1-13 Ultra320 SCSI Controller Sy[...]

vii Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Contents Installing the Wide Area Application Engine 7326 3-5 Installing the Chassis on a Tabletop 3-11 Connecting Ca bles 3-12 Connecting Power and Booting the System 3-13 Checking the LEDs 3-14 Removing or Replacing a WAE 3-14 CHAPTER 4 Installing Hardware Option[...]

Contents viii Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Troubleshooting the Ethernet Controlle r 5-12 Network Connection Proble ms 5-12 Ethernet Controller Tro ubleshooting Chart 5-13 Identifying Problems Using Trouble Indicators and Status LEDs 5-15 Power Supply LEDs 5-16 System Error LED 5-16 Diagnostic Pane[...]

ix Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Contents Adapter Specifications A-5 APPENDIX B Maintaining the W ide Area Application Engine B-1 Maintain ing Your Site E nvironment B-1 Temperature B-2 Humidity B-3 Altitude B-3 Dust and Pa rticles B-3 Corrosion B-4 Electrostatic Discharge B-4 Electromagnetic and R[...]

Contents x Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02[...]

xi Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Preface This preface describes the purpose of the Cisco W ide Area Application Engine 7326 Har dwar e Installation Guide , who should re ad it, how it is organized, and its document con ventions. This preface contains the follo wing sections: • Purpose, page xi ?[...]

Preface Audien ce xii Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 installation procedures co vered in this guide, you will then use the appropriate companion publicat ions to co nfigure your system. (See the “Related Documentation” section o n page xv .) Audience T o use this installation guide, you should b[...]

xiii Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Preface Conventions Conventions Command descriptions use the fo llowi ng con ventions: Chapter 4 Installing Hardware Options Describes ho w to install adapters and hard disk dri ves. Chapter 5 T roubleshooting the System Hardware Describes troubleshooting procedur[...]

Preface Convention s xiv Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Screen examples use the follo w ing con ventions: Notes, cautionary statem ents, and sa fety warnings use these con ventions: Note Means reader take note . Notes contain helpful suggestions or references to materials not co ntained in this manu[...]

xv Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Preface Related Documentation Related Documentation The W AE appliance supports three dif ferent software installations: Cisco W ide Area Application Servi ces software (W AAS), Cisco W ide Area File System (W AFS) software and Cisco Application and Content Networki[...]

Preface Related Documentation xvi Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 The W AFS software document set includes th e follo wing documents: • Release Notes for Cisco W AFS • Cisco W AFS 3.0 Quic k Installation Gui de • Cisco W AFS 3.0 Conf iguration Guide • Cisco W AFS 3.0 Command Ref er ence • C[...]

xvii Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Preface Obtaining Documentation Obtaining Documentation Cisco documentation and add itional literatu re are a vailable on Cisco.com. Cisco also provides se veral ways to obtain technical assistance and other technical resources. These sectio ns explain how to obta[...]

Preface Documentation Feedback xviii Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Cisco Ordering tool: http://www .cisco.com/en/US/partner/ ordering/ Cisco Marketplace: http://www .cisco.com/go/marketplace/ Ordering Documentation Beginni ng June 30, 2005, re gistered Cisco.com users may order Ci sco documentation[...]

xix Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Preface Cisco Product Security O verview Y ou can submit comments by using the response card (if present ) behind the front cov er of your document or b y writing to the follo wing address: Cisco Systems Attn: Customer Document Or dering 170 W est T asman Driv e Sa[...]

Preface Obtaining Technical Assistanc e xx Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Reporting Security Problems in Cisco Products Cisco is committed to deli vering secure pr oducts. W e test our products internally before we release them, and we strive to correct all vul nerabilities quickly . If you think th[...]

xxi Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Preface Obtaining Te chnical Assistance service contract, Cisco T echnical Assistance C enter (T AC) engineers pro vide telephone suppor t. If you do not hav e a v alid Cisco service cont ract, contact your reseller . Cisco Technical Support & Documentation Web[...]

Preface Obtaining Technical Assistanc e xxii Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 solutions. If yo ur issue is not resolv ed using the recommended resources, your service request is assigned to a Cisco engineer . The T A C Service Request T ool is located at t his URL: http://www .cisco.com/techsupport/ s[...]

xxiii Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Preface Obtaining Additional Pub lications and Information Obtaining Additional Publications and Information Information ab out Cisco products, tech nologies, and netw ork solutions is av ailable from v a rious online and pri nted sources. • Cisco Marketplace p[...]

Preface Obtaining Additional Publ ications and Information xxiv Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 • Internet Pr otocol Journal is a quarterly journal published b y Cisco Systems for engineering professi onals in volved i n designing, de veloping, and operating public an d pri vat e internets and intr[...]

1-1 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 C HAPTER 1 Introducing the Cisco Wide Area Application Engine This chapter pro vides a basic functional overvi ew of the Cisco W ide Area Application Eng ine 7326 (W AE-7326) , and describes the hardwa re, major components, and front and back p anel indicators and [...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Introduction 1-2 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 When W AAS software is installed, the W AE appliance can function as either a Central Manager or a s an Application A cceleration Engine. Wh en A CN S software is installed, the W AE appli[...]

1-3 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Introduction The W AE-7326 includes two inte grated Broadcom Gigabit Ethernet cont rollers, which support connection to a 10-Mbps, 100-Mbps, or 1000- Mbps network. The W AE includes large d ata-storage [...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Software Functional Description 1-4 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Software Functional Description The operation of the W AE is dependent on the software application that is installed on it. This sectio n describes W AAS, ACNS and W AFS[...]

1-5 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Software Functi onal Descri ption ACNS Software Description W ith AC NS software installed, the W AE appliance f unctions as a Content Distribu tion Manager , Content Engine, or Content Router . The Con[...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-6 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 • Policy-based prepositio ning • Global lo cking and co herency • Nati ve en d-to-end CIFS/NFS su pport • W eb-based centralized control an d management • Branch file serv e[...]

1-7 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Hardware Features Front Panel Control Buttons Ta b l e 1 - 1 describes the front panel con trol butt ons. LED Indicators Ta b l e 1 - 2 describes the front panel LEDs and th eir functions. 1 Rack releas[...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-8 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figure 1-3 sho ws the location of back panel LEDs and connector s, and Ta b l e 1 - 3 describes the LED fun ctions. 3 Hard disk dri ve status Amber On Dri ve has f ailed. Flashing slo[...]

1-9 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Hardware Features Figur e 1 -3 Back P anel LEDs and Connectors 1 Ethernet link stat us LED 7 Power cord connector and LED 2 Ethernet activity LED 8 USB connectors (not supported) 3 System loca tor LED 9[...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-10 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figure 1-4 sho ws LEDs for the Fibre Channel adapter card, and Ta b l e 1 - 4 describes their function. Figur e 1 -4 Fibr e Channel Adapt er LEDs Note On the adapter , the top LED is[...]

1-11 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Hardware Features Input/Output Ports and Connectors Y o ur W AE app liance supp orts the following I/O conn ectors on the front and back of the device: • Tw o E t h e r n e t • One serial • One U[...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-12 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figure 1 -5 Bac k P a nel Connectors and LEDs War ni n g T o avoid el ectric shock, do not connect safety extra-low voltage (SEL V) circu its to telephone-network vol tage (TNV) circ[...]

1-13 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Hardware Features The W AE-7326 has three Ethernet connecto rs. T wo of the Ethernet connectors are attached to the Ethernet cont rollers. The Ethernet contro llers are integrated on the system board. [...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-14 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figur e 1 -7 Ser ial P ort Conn ector Ultra320 SCSI Controller System Board Connectors The W AE-7326 has one SCSI L VD port conn ector located on th e back panel. The integrated dual[...]

1-15 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Hardware Features simultaneously . SCSI devices that are co nnected to dif ferent SCSI channels c an hav e duplicate SCSI IDs. Ta b l e 1 - 5 lists the SCSI IDs for the hard disk dri ves and backplanes[...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-16 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Inline Network Adapter Description This section describes th e follo wing features of the W AE inline netwo rk adapter: • Form and Function • Ports and LED Indicators • Inline [...]

1-17 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Hardware Features The W AAS software defines two ne w in terface types: A group interface that represents an inline p air grouping and a port interf ace that represents the indi vidual port. These inte[...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-18 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Ports and LED Indicators Figure 1-10 sh ows the in line network adapter por t numbers, interface designation s, and LEDs. Ta b l e 1 - 6 describes th e LED functions. Figure 1 -1 0 I[...]

1-19 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Hardware Features Inline Network Adapter Cabling Requirements Y our inline network adapter ships with tw o types of cables: crosso ver and straight-through. When y ou connect the W AE inline network ad[...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-20 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Some switches support au tomatic medium-depende nt interface crossover (MDIX). Y ou can configure MD IX by using the mdix auto global conf iguration switch command . If your switch s[...]

1-21 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Hardware Features Note Because the inline network adapt er ha s an internal crossov er connection that becomes activ e when the In lineGroup interface is placed in mechanical bypass mod e, you must fi [...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-22 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 For e xample, if you are connecting a router and a switch (tw o dif ferent de vices) through the W AE inline appliance, use a str aight-through cabl e on the LAN side of the connecti[...]

1-23 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Hardware Features Figur e 1 -1 1 Cabling f or a Single Inline W A E with Redundant W AN Connections 1 Connection: Manag ement Gigabit Ethern et: 1/0 Cable type: Straight-th rough (recommended) 2 Connec[...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-24 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figur e 1 -12 Cabling f or Ser ial Cluster Inline W AEs with a Single W AN Connectio n 1 Connection: W AE 1 to LAN switch Fast Ethernet: LAN0 (InlinePort 1/0/lan) Cable type: St raig[...]

1-25 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Chapter 1 Introducing the Cisco W ide Area Application E ngine Hardware Features Figur e 1 -13 Cabling Betw een T wo In line W AEs 1 Connection: W AE 1 to LAN switch Fast Ethernet: W AE 1 LAN0 (InlinePort 1/0 /lan) Cable type: St raight-through 2 Connection: W AE [...]

Chapter 1 Introd ucing the Cisco Wide Are a Application E ngine Hardware Features 1-26 Csico Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02[...]

2-1 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 C HAPTER 2 Preparing to Install the Wide Area Application Engine This chapter contains i mportant safety information you shou ld kno w before working with th e W AE. Use the guidelines in this chapter to ensure you r own personal safety and to help protect your app[...]

Chapter 2 Preparing to In sta ll the Wide Area Ap plication Engine Safety Warnings 2-2 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 War ni n g Read the installation instruc tions before connecting the sy stem to the power source. Statement 1004 War ni n g Before working on a sy stem that has an on/off switch, tur[...]

2-3 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 2 Preparing to Install the Wi de Area Application En gine Safety Warnings War ni n g Do not work on the sy stem or connect or disconnec t cables during periods of lightning activity . Statement 1001 War ni n g Before working on equipment that is connected t[...]

Chapter 2 Preparing to In sta ll the Wide Area Ap plication Engine Safety Guidelines 2-4 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Safety Guidelines T o reduce the risk of bodily injury , electrical shock, fire, and damage to the equipment, observe the prec autions in this section. General Precautions Observe [...]

2-5 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 2 Preparing to Install the Wi de Area Application En gine Safety Guidelines – The product has been exposed t o water . – The product has been dropped or da maged. – The product does not operate correc tly when you follo w the operating instructions. ?[...]

Chapter 2 Preparing to In sta ll the Wide Area Ap plication Engine Safety Guidelines 2-6 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 • T o help protect your system compon ents from sudden, transient increases and decreases in electrical power , use a surge suppressor , line conditioner , or uninterruptible po [...]

2-7 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 2 Preparing to Install the Wi de Area Application En gine Safety Guidelines • When the air baf fle assembly is installe d in the applianc e, the air baffle cover is always closed. • Microprocessor socket 2 always contains either a microprocessor baf fle[...]

Chapter 2 Preparing to In sta ll the Wide Area Ap plication Engine Safety Guidelines 2-8 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 • When transporting a sen siti ve component, f irst place it in an antistatic container or packaging. • Handle all se nsiti ve components in a s tatic-saf e area. If possibl e,[...]

3-1 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 C HAPTER 3 Installing the Wide Area Application Engine This chapter explains how to install a W i de Area Ap plication En gine (W A E) in an equipment rack. It also pro vides general instructions for installing a W AE on a table or workbenc h. This chapter co ntain[...]

Chapter 3 Installing t he Wide Area Ap plication Engine Rack-Mounting Consi derations 3-2 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Rack-Mounting Considerations Before installing your W AE in a rack, re view the follo wing guidelines: • T wo or more people are required to install the de vice in a rack. • E[...]

3-3 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 3 Install ing the Wide Area A pplication En gine Tools and Parts Required Racks are marked in vertical increments of 1.75 inches (4.44 cm). Each increment is referred to as a rack unit (R U). A 1- R U device is 1.75 inches (4.44 cm) tall. Tools and Parts Re[...]

Chapter 3 Installing t he Wide Area Ap plication Engine Tools and Part s Required 3-4 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figur e 3-1 Rack Installation Kit Note The rack kit includes a left and a right slide ra il. 1 Cable-management assembly 7 Cable Clam p (5) 2 Cable-management arm bracket 8 Rear of ra[...]

3-5 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 3 Install ing the Wide Area A pplication En gine Installing the Wide Area Application Engine 7326 Installing the Wide Area Application Engine 7326 Place the W AE in the desired location. Y ou can mount it in a rack for your con venience, or plac e it on a s[...]

Chapter 3 Installing t he Wide Area Ap plication Engine Installing the Wide Ar ea Application Engine 7326 3-6 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Step 2 Align the slide rail with the front mounti ng flange. Use the score mark on the slide rail (labeled 1 in Figure 3-3 ) to align the slide rail. Pu sh out[...]

3-7 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 3 Install ing the Wide Area A pplication En gine Installing the Wide Area Application Engine 7326 Note Make sure that each slide ra il tab is in serted in the matching insert on the appliance and that the app liance is resting on the top edge of the slide r[...]

Chapter 3 Installing t he Wide Area Ap plication Engine Installing the Wide Ar ea Application Engine 7326 3-8 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figur e 3-5 Locking the W A E on the Slide Rails Note When locked in position, an indicator (labeled 1 in Figure 3-5 ) is visible on each side of the appliance[...]

3-9 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 3 Install ing the Wide Area A pplication En gine Installing the Wide Area Application Engine 7326 Figur e 3-6 Sliding in the W AE Step 6 Attach the cable-management assembly to the rear of the slid e rail using a h inge pin (labeled 1 in Figure 3 -7 ). Atta[...]

Chapter 3 Installing t he Wide Area Ap plication Engine Installing the Wide Ar ea Application Engine 7326 3-10 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figur e 3-7 Attac hing the Ca ble-M anagement Assembly Step 7 Attach the power cords and other cables to the rear of the server (including ke yboard, monitor [...]

3-11 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 3 Install ing the Wide Area A pplication En gine Installing the Wide Area Application Engine 7326 Note Insert th e optional M6 scre ws (labeled 2 in Figure 3-7 ) in the front and rear of the appliance when mo ving the rack, or if you in stall the rack in a[...]

Chapter 3 Installing t he Wide Area Ap plication Engine Connecting Cab les 3-12 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Connecting Cables T o connect cables to yo ur W AE, follo w these steps: Step 1 Power do wn the appliance before connecting cables to or disconnect ing any cables from the appliance. Step 2[...]

3-13 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 3 Install ing the Wide Area A pplication En gine Connecting Power and Boo ting the System Note The W AE-7326 is compatible with the Cisco Storage Array . Refer to the Cisco Stor age Arr ay SA-7 and SA-14 Install ation and Conf iguration Guide . Connecting [...]

Chapter 3 Installing t he Wide Area Ap plication Engine Checking the LEDs 3-14 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Note While the W AE is powerin g up, the green po wer on LED on the front of the W AE is on. Checking the LEDs When the W AE is up and runni ng, observe the front panel LED s (see Figure 1-2[...]

3-15 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 3 Install ing the Wide Area A pplication En gine Removing or Replacing a WAE If you rem ov e the last W AE from your network, y ou can also disabl e W AE su pport on the router . Ho we ver , this action is not necessary because lea ving W AE support enable[...]

Chapter 3 Installing t he Wide Area Ap plication Engine Removing or Replac ing a WAE 3-16 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02[...]

4-1 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 C HAPTER 4 Installing Hardware Options This chapter pro vides basic instructions for installin g hardware options in your W ide Area Application Engine (W AE). These instructions are intended for technicians who are experienced with setting up Cisco W AE hardware. [...]

Chapter 4 Installing Ha rdware Options Removing the Cover and Bezel 4-2 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Step 3 Press down on the left and ri ght side latches and pull the de vice out of the rack enclosure until both slide rails lock. Note Y ou can reach the cables on the back of the de vice when the [...]

4-3 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 4 Installing Har dware Option s Working with Adapters Caution For prop er cooling and airfl ow , replace the cover b efore turning on the de vice. Operating the de vice for extended period s (ov er 30 minutes) wit h the cov er remov ed might damage de vice [...]

Chapter 4 Installing Ha rdware Options Working with Adapte rs 4-4 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figure 4-2 S ystem Boar d 1 DIMM 1 (J1) 8 DIMM 8 (J8) 2 DIMM 2 (J2) 9 Microprocessor 1 (J22) 3 DIMM 3 (J3) 10 Microprocessor 2 (J23) 4 DIMM 4 (J4) 11 Batt ery (BH1) 5 DIMM 5 (J5) 12 VRM 1 1 ( J72) 1. VRM[...]

4-5 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 4 Installing Har dware Option s Working with Adapters Figur e 4-3 PCI Riser Car d Adapter Installation Considerations Before you install an adap ter , revie w the following information: • Locate the documentatio n that comes with the ad apter and follo w [...]

Chapter 4 Installing Ha rdware Options Working with Adapte rs 4-6 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 • The system scans PCI and PCI-X slots 1 through 5 to assign system resources. The system starts (boots) the syst em de vices in the follo wing order , if you have not changed the default boo t precede[...]

4-7 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 4 Installing Har dware Option s Working with Adapters T o insta ll a PCI or PCI-X adapter , follow these steps: Step 1 Revie w the information in the “Safety W arnings” section on page 2-1 , and the “Safety Guidelines” section on page 2-4 . Step 2 P[...]

Chapter 4 Installing Ha rdware Options Working with Adapte rs 4-8 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Note Remove the PCI riser card cage, the PCI low-prof ile card cage, and the fan guide before you route the cabl es. Reinstall the components when you complete the cable routing. Figure 4-5 Cable Rout in[...]

4-9 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 4 Installing Har dware Option s Working with Adapters Figure 4-6 sho ws the cable routing for an adap ter installed in the PCI riser card cage. Note Remov e the fan gui de before you route the cables. Rein stall the fan guide when you complete the cable rou[...]

Chapter 4 Installing Ha rdware Options Working with Adapte rs 4-10 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figure 4-6 Cable Ro uting for the PCI Riser Card Cag e Step 10 If you hav e other hardware options to install or remo ve, do so no w . Step 11 Reinstall the cover . 1 SCSI adapter 2 SCSI cable 137691 1 [...]

4-11 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 4 Installing Har dware Option s Completing the Installation For instructions on c ompletin g the instal lation, see th e “Completing the Installation” section on page 4-11 . Completing the Installation T o complete your installation, f ollow these step[...]

Chapter 4 Installing Ha rdware Options Completing the Installation 4-12 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Installing the WAE Cover and Bezel T o ins tall the W AE cover and bezel, follo w these steps: Step 1 Place the cover release latch (labeled 2 in Figure 4-7 ) in the open (up ) position. Step 2 Ins[...]

4-13 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 4 Installing Har dware Option s Installing a Hard Disk Drive b. Press the bezel toward the de vice until it clicks into place. Installing a Hard Disk Drive Y our W AE supports si x 1-inch (26 mm) slim, 3.5-i nch low-v oltage dif ferential (L VD) hard disk [...]

Chapter 4 Installing Ha rdware Options Installing a Hard Disk Drive 4-14 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Figure 4-8 Installing a Hard Disk Dr ive 1 Driv e tray ha ndle 3 Filler panel 2 Dri ve tray assembly 1 2 3 83240[...]

5-1 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 C HAPTER 5 Troubleshooting the System Hardware This chapter pro vides basic troubleshooting inf ormation to help you identi fy some common problems that might occur with your W ide Area Application Engine (W A E). This chapter contains the following sections: • I[...]

Chapter 5 T roubleshooting the System Hardware Identifying System Problems 5-2 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Note Cisco A CNS software does no t support the use of a k eyboard or mouse (Personal System/2 [PS/2] or Uni versal Serial Bus [USB]) for Linux and A CNS software troubl eshooting. Ho weve r[...]

5-3 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Identifying System Problems Step 3 Set all display controls on the terminal or display de vice to the middle position. Step 4 Power up all e x ternal de vices. Step 5 Power up the de vice. Step 6 Record any POST error m[...]

Chapter 5 T roubleshooting the System Hardware Identifying System Problems 5-4 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 T o chec k all the connections an d switches, follo w these steps: Step 1 Power do wn the system, including an y at tached peripherals such as external driv es. D isconnect all the po wer ca[...]

5-5 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Prog rams Using the System Diagnostic Programs The device diagnostic programs a re stor ed in upgradable read-only memory (R OM) on the system board. These progr ams are the primary method of[...]

Chapter 5 T roubleshooting the System Hardware Using the System Diagnostic Programs 5-6 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 The power -on self-test (POST) generate s beep codes and messages to indicate successful test completion or the detectio n of a problem. See the next section, “ POST ,” for more[...]

5-7 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Prog rams If POST detects a problem, more than one beep sounds, and an error message appears on your screen. See the “Beep Symptoms” section on page 5-28 and “POST Error Codes” sectio[...]

Chapter 5 T roubleshooting the System Hardware Using the System Diagnostic Programs 5-8 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 The follo wing are the meanings of the error messa ge elements: Error Message Element Explanation ff f 3-digit function code that in dicates the function being tested when the error[...]

5-9 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Using the System Diagnostic Prog rams Starting the Diagnostic Programs T o start the diagnostic prog rams, follo w these steps: Step 1 Power up the de vice and watch the console. Note T o run th e diagnostic programs, y[...]

Chapter 5 T roubleshooting the System Hardware Using the System Diagnostic Programs 5-10 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 • Y ou can view de vice configuration info rmation (such as system config uration, memory conten ts, interrupt request [IRQ] use, direct memory access [DMA] use, de vice driv ers[...]

5-11 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Checking the Power Subsystem Note If diagnostic error me ssages appear that are not listed in the tables, make sure that your de vice has the latest lev els of BI OS and diagnostics microcode instal led. Checking the P[...]

Chapter 5 T roubleshooting the System Hardware Troubleshooting the Ethern et Controller 5-12 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Note The following are the minimum operating requirements: • One power supply • Po wer cage assembly • System board • One microprocessor and v oltage re gulator module [...]

5-13 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Troubleshooting the Ethernet Co ntroller These LEDs indicate whether a problem exists with the connector , cable, or hub. – The Ethernet activity LED is on when the Ethernet co ntroller sends or receiv es data over t[...]

Chapter 5 T roubleshooting the System Hardware Troubleshooting the Ethern et Controller 5-14 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 T able 5-1 E ther net T roubles hooting Chart Ethernet Controller Problem Actions Ethernet link st atus LED does not work. Check the follo wing: • Make sure that the hub i s [...]

5-15 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Tr ouble Indicators and Status LEDs Identifying Problems Using Trouble Indicators and Status LEDs If the system error LED on the front of th e de vice is on, one or more LEDs inside the de vi[...]

Chapter 5 T roubleshooting the System Hardware Identifying Problems Using Tro uble Indicators and Status LEDs 5-16 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Power Supply LEDs The A C power LED on the po wer supply provides status i nformation about the po wer supply . Ta b l e 5 - 2 describes the AC po wer LED[...]

5-17 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Tr ouble Indicators and Status LEDs Figure 5-1 S ystem Boar d LED Locations 1 DIMM 1 Error LED 8 DIMM 8 Error LED 2 DIMM 2 Error LED 9 Microprocessor 1 Error LED 3 DIMM 3 Error LED 10 Micropr[...]

Chapter 5 T roubleshooting the System Hardware Identifying Problems Using Tro uble Indicators and Status LEDs 5-18 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Diagnostic Panel LEDs Figure 5-2 sho ws the LEDs on the diagnostic panel inside the de vice. See Ta b l e 5 - 4 for information about i dentifying problem[...]

5-19 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Tr ouble Indicators and Status LEDs Figure 5-2 Diagnostic P anel LEDs The Light Path Diagnostic s LEDs are described in Ta b l e 5 - 3 . 1 Speaker 3 Disk dri ve connector (not supported) 2 Re[...]

Chapter 5 T roubleshooting the System Hardware Identifying Problems Using Tro uble Indicators and Status LEDs 5-20 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Note Depending on your de vice model, these items might appear in a dif ferent order on the LED panel than what is sho wn in the f igure. T able 5-3 Diagn[...]

5-21 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Tr ouble Indicators and Status LEDs Note The device supports a maximum of three PCI buses. Remind Button Y ou can use the Remind button to place the front panel system error LED into the Remi[...]

Chapter 5 T roubleshooting the System Hardware Identifying Problems Using Tro uble Indicators and Status LEDs 5-22 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Ta b l e 5 - 4 L i g h t P a th Diagnostics Sy stem Error LED (on the Outside Front Panel) Diagnostic Panel LED Cause Action On A system err or was dete c[...]

5-23 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Identifying Problems Using Tr ouble Indicators and Status LEDs On MEMOR Y A memor y error occurred. 1. Check the DIMM error LEDs on the system board. 2. The DIMM indicated by the DIMM error LED needs to be replaced. Ha[...]

Chapter 5 T roubleshooting the System Hardware Identifying Problems Using Tro uble Indicators and Status LEDs 5-24 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 On SP BUS The service processor has fail ed . The service processor needs to be replaced. Hav e the system serviced. On PO WER SUPPL Y 1 The po wer supply[...]

5-25 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Undeterm ined Proble ms Undetermined Problems Use the information in this sect ion if the diagnostic tests di d not identify the failure, the d evices list is inco rrect, or the system is inoperati ve. Note Damaged dat[...]

Chapter 5 T roubleshooting the System Hardware Undetermined Pr oblems 5-26 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Check the LEDs on all the power suppl ies. If the LEDs indicate the po wer supplies are working corr ectly , follow t hese steps: Step 1 Power do wn the de vice. Step 2 Be sure the device is cab[...]

5-27 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Undeterm ined Proble ms Note If you suspect a n etworking prob lem an d all the system tests pass, suspect a network cabling pro blem external to the system. Problem-Solving Tips Because of the variety of hardw are an [...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-28 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 • Hav e the same address jumper s, terminators, a nd cabling • Hav e the same software v ersions and le vels • Ha ve the same diagno stics code • Hav e the same conf iguratio n options s[...]

5-29 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons One beep after a successful POST indi cates that the system is functio ning properly . Ta b l e 5 - 5 lists the beep symptoms, describes the error , and suggests causes and possible actions to s[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-30 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 1-2-4 RAM refr esh verif ication failed. 1. Check the DI MM. 2. Check the system board. 1-3-1 Fir st 64K RAM test failed. Check th e DIMM. 2-1-1 Secondary DMA register fa iled. Check the system [...]

5-31 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons 3-2-1 Serial port failed. C heck the system board. 3-2-2 Parallel port failed. Check the system board. 3-2-3 Math coprocessor test failed. 1. Check the microprocessor . 2. Check the system board[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-32 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Tw o s h o r t beeps Information only , the configuration has changed. 1. Run diagnost ics. 2. Run the conf iguration/setup utility program. Three short beeps 1. Check the DIMM. 2. Check the sys[...]

5-33 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons No Beep Symptoms Ta b l e 5 - 6 describes the no beep symptoms. System Error LED and the Diagnostic Panel LEDs The system error LED is on when an erro r is detected. If the system error LED is o[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-34 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 When checking the diagnostic panel LEDs, no te the follo wing information: • If a diagnostic pa nel LED is on and the front panel sy stem error LED is off, there is probably an LED prob lem. R[...]

5-35 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons PCI BUS LED on An error has occurred on a PCI Bus. 1. Remov e all PCI adapters from slots on the af fected b us. (See Figure 5-1 on page 5-17 for bus information, and see the “W orking with Ad[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-36 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 T emperature LED on The system temperature has exceeded a threshold le vel. 1. Ambient temperature must be within normal operating specifications. See the Appendix A, “Wide Area Application En[...]

5-37 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons Diagnostic Error Codes In the follo wing error codes, if XXX is 000, 195, or 197, do not replace a component. The descriptions for th ese error codes are as follo w s: • 000—The test passed.[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-38 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 020-XXX-001 Failed ho t-swappable slot 1 PCI latch test. 1. Check the PCI hot-swappab le latch assembly . 2. Check the system board. 020-XXX-002 Failed ho t-swappable slot 2 PCI latch test. 1. C[...]

5-39 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons 035-253-S99 RAID adapter initializatio n fail ur e. 1. ServeRAID adapter in slot s is not conf igured properly . 2. Check the cable. 3. Check the SCSI backplane. 4. Check the adapter . 075-XXX-0[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-40 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 166-201-003 System Manage ment: Fail ed I2C bus error (s). See SER VPROC and DIA GS entries in e vent log. 1. Cables between the system board an d the po wer supply or po wer cage assembly might[...]

5-41 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons 166-400-000 System Manage ment: Fail ed ISMP self-test result failed tests: x where x = Flash, RAM , or RO M . 1. Reflash or update f irmware for ISMP . 2. Check the system board. 180-XXX-000 Di[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-42 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 202-XXX-002 Failed system cach e test. 1. Check VRM 2. 2. Check microprocessor 2. 206-XXX-000 Fail ed disk 6 dri ve test. Not applicable. No disk dri ve installed. 215-XXX-000 Fail ed IDE CD-R O[...]

5-43 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons Error Symptoms Y ou can use the error symptom tables to find sol utions to problem s that ha ve def inite symptoms. If you cannot f ind the problem in the error symptom t ables, go to the “Sta[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-44 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 T able 5-9 CD-ROM Dr ive Pr oblems Symptom Cause and Action CD-R OM driv e is not recognized . 1. V erify the followi ng items: a. The IDE channel to which th e CD-R OM driv e is attac hed (prim[...]

5-45 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons T able 5-1 1 Hard Disk Driv e Problems Symptom Cause and Action Not all dri ves are recognized by the hard disk driv e diagnostic test (f ixed disk test). 1. Remov e the f irst dri ve not recogn[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-46 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 T able 5-14 Memory Problems Symptom Cause and Action The amount of system memory displayed is less than the amount of physical memory installed. 1. V erify the followi ng items: a. The memory mo[...]

5-47 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons T able 5-1 6 Hardwar e Optio n Problems Symptom Cause and Action A hardwa re option that w as just installed d oes not work. 1. V erify the followi ng items: a. The hardware option i s designed [...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-48 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 T able 5-1 7 Po wer Pr oblems Symptom FRU or Action The device does not power up. 1. V erify the followi ng items: a. The po wer A C LE Ds are on. b. The po wer cables are proper ly connected to[...]

5-49 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons T able 5-1 8 Serial P ort Pr oblems Symptom FRU or Action The number of serial po rts identif ied by the o perating system is less than the number of serial ports installed. 1. V erify the follo[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-50 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Power Supply LED Errors Use the information in this sect ion to identify po wer supply problems. War ni n g Only trained and qualified pe rsonnel should be allowed to in stall, replace, or servi[...]

5-51 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons Ta b l e 5 - 2 0 lists and describes the po wer supply LED error codes. T able 5-20 P ow er Supply E r ror LEDs AC Good LED DC Good LED Description Cause and Action Of f Off No powe r to system [...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-52 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 POST Error Codes In the error codes in Ta b l e 5 - 2 1 , X can be any number or letter . On Of f (continued) 2. Remov e the adapters and disconnect the cables and po wer connectors to all inter[...]

5-53 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons 111 Channel check error . 1. Check t he memory DIMM. 2. Check the system board. 114 Adapt er read-only me mory error . 1. Check for f ailing adap ter . 2. Run diagnostics. 129 Internal cache err[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-54 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 186 Security hardw are control logic fail ed . Check the system board. 187 VPD serial number not set. Check the system board. 188 Bad EEPR OM CRC #2. C he ck the system board. 189 An attempt was[...]

5-55 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons 962 P arallel port error . 1. Disconnect the e xternal cable on the parallel port. 2. Check the system board. 11XX System board serial port 1 or 2 error . 1. Disconnect the external cable on the[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-56 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 1601 The system is ab le to communicate to the system man agement processor , but the system management processor fail ed to respond at the start of POST . 1. Complete the follo wing steps befor[...]

5-57 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons 1962 Dri ve does not con tain a val id boot sector . 1. V e rify that a startabl e operating system is installed. 2. Run diagnostics. 3. Check the hard disk dri ve. 4. Check the SCSI backplane. [...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-58 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 00019502 Microprocessor 2 is not funct ioning. 1. Check VRM and microprocessor LEDs. 2. Check VRM 2. 3. Check the microprocessor 2. 00019701 Microprocesso r 1 failed. 1. Check microprocessor 1. [...]

5-59 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons 00180500 PCI option R OM checksum error . 1. Remove the f ailing PCI card. 2. Check the system board. 00180600 PCI to PCI bridge er ror . 1. Move th e failing ad apter to slot 1. 2. Check the ad[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-60 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Service Processor Error Codes When viewed from POST , service proce ssor error codes appear in hexadecimal form (general ly begi nning with A2, A3, A4, A5, A6, A7, AD, AE, or E1). Ho we ver , wh[...]

5-61 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons Temperature Error Messages Ta b l e 5 - 2 3 describes the temperature error messages. T able 5-22 SCSI Err ors SCSI Error Causes Action All SCSI errors. One or more of the follo wing might be ca[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-62 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Fan Error Messages Ta b l e 5 - 2 4 describes the fan error messages. System board is under recommended temperature (le vel—warn ing; system board is under recommended temperature) Ambient tem[...]

5-63 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons Power Error Messages Ta b l e 5 - 2 5 describes the po wer error messages. T able 5-25 P ower Er ror Messag e s Message Action Power supply x current share f au lt (lev el—critical; excessi ve[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-64 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 System Shutdown Use Ta b l e 5 - 2 6 and Ta b l e 5 - 2 7 for troubleshooting when ex periencing system shutdo wn related to v oltage or temperat ure problems. T able 5-26 V oltag e-Related S ys[...]

5-65 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons T able 5-27 T em peratu re-Related S y stem Shutdown Message Action System shutof f due to board overtemp erature (le vel–critical; board is ov er temperature) 1. Ensure that the system is bei[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-66 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Host Built-In Self-Test Ta b l e 5 - 2 8 describes the host Built-In Self -T est (BIST) error message. Bus Fault Messages Ta b l e 5 - 2 9 describes the bu s fault error messages. T able 5-28 Ho[...]

5-67 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Chapter 5 Troubleshooting the System Hardware Symptoms and Soluti ons Failure reading I2C de vice. Check de vices on bus 3. Error message pertains to D ASD de vices, which are not supported in Ci sco A CNS software. Failure reading I2C de vice. Check de vice on bu[...]

Chapter 5 T roubleshooting the System Hardware Symptoms and Solutions 5-68 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02[...]

A-1 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 APPENDIX A Wide Area Application Engine 7326 Hardware Specifications This appendix pro vides hardware specif ications for the W AE-7326 appliance and the optional Cisco W AE inline network adapter . It contains the follo wing sections: • Appliance Specifications,[...]

Appendix A Wide Area Applica tion Engine 7326 Hard ware Specifications Appliance Specifications A-2 Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL-6831-02 Memory • Minimum: 5 12 MB • Maximum: 16 GB • T y pe: 2-way inte rleaved PC3200, ECC DDR II SDRAM, registered DIMMs only • Sizes: 256 MB, 512 MB, 1 GB, or 2 GB Dri [...]

A-3 Cisco Wide Area Applic ation Engine 7326 Hardwa re Installation Guide OL-6831-02 Appendix A Wide Area Appli cation Engine 7326 Hard ware Specifications Appliance Specifications Integr ated function s • Baseboard ma nagement co ntroller • T wo Broa dcom 10/1 00/1000 Ethe rnet controllers (dual-port design) with W ake on LAN® support • One[...]

Appendix A Wide Area Applica tion Engine 7326 Hard ware Specifications Appliance Specifications A-4 Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL-6831-02 En vironment • Air temperature: – Server on: 50 to 95 ° F (10 to 35 ° C); altitude: 0 to 2133 m (6998.0 ft) – Server of f: 50 ° to 109.4 ° F (10 ° to 43 ° C); [...]

A-5 Cisco Wide Area Applic ation Engine 7326 Hardwa re Installation Guide OL-6831-02 Appendix A Wide Area Appli cation Engine 7326 Hard ware Specifications Adapter Specifications Adapter Specifications Ta b l e A - 2 describes the Fibre Channel adapter specifications. Ta b l e A - 3 describes the inline network adapter technical and general specifi[...]

Appendix A Wide Area Applica tion Engine 7326 Hard ware Specifications Adapter Specifications A-6 Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL-6831-02 Data transfer rate 1000-Mbps, 100-Mbps, and 10-Mbps speeds per port i n half-duplex mode 2000-Mbps, 200-Mbps, and 20-Mbps speeds per port i n full-duplex mode General T echn[...]

B-1 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 APPENDIX B Maintaining the Wide Area Application Engine Proper use of pre venti ve maintenance proce dures can keep the W ide Area Application Engi ne (W AE) in good operating cond ition and minimize the need for costly , time-consuming serv ice procedures. This ch[...]

Appendix B Maintaining the Wide Area Application Engine Maintaining Your Site Environme nt B-2 Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL-6831-02 Temperature T emperature extremes can cause a v ariety of problems, including premature ag ing and failure of chips or mechanical failure of de vices. Extreme temperature fluct[...]

B-3 Cisco Wide Area Applic ation Engine 7326 Hardwa re Installation Guide OL-6831-02 Appendix B Maintaining the Wide Area Application En gine Maintaining Your Site En vironment Humidity High-humidity conditio ns can cause moisture migration and penetration i nto the system. This moisture can cause corrosi on of internal components and degradation o[...]

Appendix B Maintaining the Wide Area Application Engine Maintaining Your Site Environme nt B-4 Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL-6831-02 Corrosion The oil from a person’ s f ingers or prolonged exp osure to high temperature or humidity can corro de the gold-plated ed ge connecto rs and pin connectors on v ario[...]

B-5 Cisco Wide Area Applic ation Engine 7326 Hardwa re Installation Guide OL-6831-02 Appendix B Maintaining the Wide Area Application En gine Maintaining Your Site En vironment interfere with cordless and lo w-powe r t elephones. Con versely , RFI from high-po w er telephones can cause spurious characters to appear on the system’ s monitor screen[...]

Appendix B Maintaining the Wide Area Application Engine Maintaining Your Site Environme nt B-6 Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL-6831-02 positiv e and negati ve x, y , and z axes (one pulse on each side of the system ). Each shock pulse can measure up to 5 gra vities (G) for up to 11 milliseconds (ms). In storag[...]

B-7 Cisco Wide Area Applic ation Engine 7326 Hardwa re Installation Guide OL-6831-02 Appendix B Maintaining the Wide Area Application En gine Using Power Protection Devices Besides these appliances, the greatest thre ats to a system’ s supply of power are surges or blacko uts caused by electrical storms. Whenev er poss ible, turn off the system a[...]

Appendix B Maintaining the Wide Area Application Engine Using Power Protection Devices B-8 Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL-6831-02 Uninterruptible Power Supplies Uninterruptible po wer supply (UPS) system s offer th e most complete protection against variations in power because they use batt ery power to keep [...]

C-1 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 APPENDIX C Using the Configuration/Setup Utility Program This appendix describes t he Configurati on/Setup Utility program and contains t he follo wing sections: • About the Conf iguration/Setu p Utility Program, page C-1 • Starting the Con figur ation/Setup Ut[...]

Appendix C Using the Co nfiguration/Setup Utility Program Starting the Configura tion/Setup Utility Program C-2 Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL-6831-02 • V iew and clear the error log • Enable USB keyboard and mous e support Starting the Configuration/Setup Utility Program T o start the Configuratio n/Setu[...]

C-3 Cisco Wide Area Applic ation Engine 7326 Hardwa re Installation Guide OL-6831-02 Appendix C Using the Co nfiguration/Setup Utility Program Configuration/Setu p Utility Menu Options System Information Choose this option to v iew i nformation about your de vice. When you make changes through other op tions in the Conf iguration/Setup Ut ility pro[...]

Appendix C Using the Co nfiguration/Setup Utility Program Configuration/Setu p Utility Menu Options C-4 Cisco Wide Area Application Engine 7326 Hardware Installation Guide OL-6831-02 System Security Choose this option to set p asswords. This option is o n the full Config uration/Setup Utili ty menu only . Advanced Setup Choose this option to chan g[...]

IN-1 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 INDEX A ACNS software Content Engine mode 1-5 AC power specifications A-3 adapters considerations 4-5 inline 1-16 installing 4-6 PCI bus, identification 4-5 altitude guidelin es B-3 B back panel LEDs (figure) 1-9 LEDs (table) 1-11 beeps lack of troubleshooting 5-3[...]

Index IN-2 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 Content Engi ne front panel control bu ttons 1-6 functional descripti on 1-4 installing 3-5 maintaining B-1 removing or replacing 3-14 control buttons 1-7 conventions document xiii corrosion preventing dam age B-4 cover installing 4-12 removing 4-1 CPU diagn[...]

IN-3 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Index ESD preventing dam age 2-7, B-4 Ethernet 1 activity LED 1-10 Ethernet 1 link status LE D 1-10 Ethernet 2 activity LED 1-10 Ethernet controller troubleshooting 5-12 troubleshooting ( chart) 5-13 Ethernet port connector pi nouts 1-13 expansion e nclosure probl[...]

Index IN-4 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 drives 4-13 non-hot-plugg able adapters 4-6 intermittent problems troubleshooting 5-45 L LEDs back panel (fig ure) 1-9 back panel (ta ble) 1-11 checking 3-14 description 1-7, 1-10 diagnosing problems using 5-15 diagnostic panel figure 5-19 table 5-20 front p[...]

IN-5 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Index P PCI bus configurat ion 4-5 PCI BUS diagnostic panel LED 5-20 PCI or PCI-X adapters installing 4-6 ports and connec tors inline network ad apter 1-18 Ethernet connecting 1-13 serial connecting 1-13 POST description 5-6 error codes 5-52 power connecting to s[...]

Index IN-6 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02 general p recauti ons 2-4 safety warnings 2-1 SCSI adapter boot opti on 4-6 error codes 5-60 SCSI port connector pi nout 1-15 serial port connector pi nout 1-14 description 1-13 problems 5-49 SERVICE PROCESSOR BUS diagnostic panel LED 5-20 service processor [...]

IN-7 Cisco Wide Area Application Engin e 7326 Hardware Inst allation Guide OL-6831-02 Index power subsystem 5-11 switches 5-3 system hardware 5-1 trouble indicators 5-15 undetermined problems 5-25 using diag nostic programs 5-5 U undetermined problems troubleshooting 5-25 uninterruptible power suppl ies using B-8 V vibratio n preventing dam age B-5[...]

Index IN-8 Cisco Wide Area Application Engin e 7326 Hardware Instal lation Guide OL-6831-02[...]