CounterPath 1.5 Telephone инструкция обслуживания

eyeBeam 1.5 User Guide[...]

CounterPath eyeBeam 1.5 CounterPath So lu tio ns, Inc. Floor 8, 100 W est Pender St. V ancouver , BC Canada V6B 1R8 T el: 1.604.878.04 40 sales@counterpath.com www .counterpath.com © April, 20 06 This document con tains information proprietary to Count erpath Solution s, Inc., and shall no t be used for engineering, desi gn, procurement, or manufa[...]

CounterPath eyeBeam 1.5 i Content s Introduction .................................................................................................................. ............. 1 What is eyeB eam? .............................................................................................................. 1 Installation a nd Setup ...............[...]

CounterPath eyeBeam 1.5 1 1 Introduction 1.1 What is eyeBeam? CounterPath’ s next generation telephony clien t, eyeBeam 1.5 let s you integr ate your tele phony experien ce with your desktop and m obile computer solutions. With the click of a button or th e tap on the keybo ard you can dial , answer , or choose how you want to personally man age [...]

CounterPath eyeBeam 1.5 2 2 Installation and Setup 2.1 Getting Ready Obt aining Information from your Service Provider After choosing a V oIP servi ce provider , you will need informati on regarding spec ific account info rmation to populate eyeBe am settings: •U s e r n a m e • Password • Authorizat ion Name •D o m a i n • Proxy address [...]

CounterPath eyeBeam 1.5 3 Optimized Devices eyeBeam is optimize d to work with t he following: • Actiont ec Internet Ph one W izard • Clarisys Claritel i750 • GN Netcom GN 8120 USB and GN Netcom 8110 USBXP • Plantronics CS50-USB W ire less Office Headset System • T igerJet RJ11 to USB Phone Adaptor (incorporating t he T iger560C) • T ig[...]

CounterPath eyeBeam 1.5 4 2.3 Configuring eyeBeam 1. S tart eyeBeam a s you would a ny other prog ram: Use the Windows S tart menu or double-click the desktop icon. The softphone appear s. 2. When starting eyeBeam for the first t ime, you will be prompted for the license key . T ype in the license key or copy and paste it. 3. The Call display shows[...]

CounterPath eyeBeam 1.5 5 2.4 Setting up for V oicemail Y our V oIP service provider may of fer voicemail. If it does, then you can set up some voicemail features in eyeBeam. See “ Account Prope rties – V oicemail” on page 46. In particularly: • If you want to be able to co nnect to voicemai l by clicking on the Call d isplay , you must com[...]

CounterPath eyeBeam 1.5 6 3 Using the Sof tphone 3.1 The Onscreen Phone Menu Close Availability Auto Answer , Auto Conference Do Not Disturb, Conference Hang up S peaker Control Microphone Control Dial Minimize Display and Dialpad Calls & Contacts Drawer Video Drawer Adjust Camera[...]

CounterPath eyeBeam 1.5 7 Display The following informat ion and icons may appear on the C all display: Vid e o D r a w e r This drawer appears only on versions of eyeBeam that include video functi onal ity . T o display this drawer , click the black button toward t he extreme left edge of the so ftphone application. Y ou can open (display) and clo[...]

CounterPath eyeBeam 1.5 8 3.2 St arting eyeBeam 1. S tart eyeBeam a s you would a ny other prog ram: Use the Windows S tart menu or double-click the desktop icon. The softphone appear s. 2. If you ar e prompted for a license key , the n you ha ve not yet set up eyeBeam. See “Configuring eyeBeam” on page 4. 3. T ake the appropriate act ion: • [...]

CounterPath eyeBeam 1.5 9 3.3 Placing a Call Y ou can contact someone using: • The SIP address (kpereira@domain.co m) • A traditonal phone number, if supported by your V oIP servic e provider If you have turn ed on Call Alerts, the Call Alert b ox appears at the b ottom of the screen. For informa tion on turnin g on alerts, see p age 33. Y ou w[...]

CounterPath eyeBeam 1.5 10 3.4 Answering a Call eyeBeam must be runni ng to answer incoming calls. (If ey eBeam is not running, incoming ca lls may be directed to voicemail, but check with your V oIP service prov ider to be sure.) The softphone rings and the li ne of the incoming call is lit. If y ou have Call Alerts on, the Call Alert box appears.[...]

CounterPath eyeBeam 1.5 11 3.5 Handling a Call While the Call Is in Progress Vid e o If your version of ey eBeam includes video, click St a r t on the V ideo drawer to send video to the other party . Y ou will see the other party in the to p vi deo panel if they have enabled vid eo at their end. Adjusting V olume and Muting Use the microphone sl id[...]

CounterPath eyeBeam 1.5 12 4. Select the origin al line (the line that is red). The tran sfer is made and th e lines on yo ur softphone are n ow free (black). Placing a Call on Hold Click Hold or clic k the line or cl ick another lin e. T o resume a call t hat is on hold, c lick the line . AA – Auto Answer Click AA on the dialpad to au tomatical [...]

CounterPath eyeBeam 1.5 13 3.6 Conference Calls There are three ways to set up a conference call: • “Manual Setup: AA O ff and AC Of f”, below • “AA Off and AC On” on page 14 • “Conference Serv er Mode: AA on and AC On” on p age 14 Manual Setup: AA Off and AC Off Y ou can host a confer en ce by calling the other parties involved, [...]

CounterPath eyeBeam 1.5 14 AA Off and AC On “Y ou answer calls manually and eyeBeam adds each to the conf erence automatically” 1. Click AC on. 2. Manually answer the first call . There is no need to put the call on hold. 3. When the n ext call comes in, o n another line, an swer th e call. As soon as you answe r the call, a conference will be [...]

CounterPath eyeBeam 1.5 15 Call Information T o view information such as the current codecs, hover over the line button (for e xample, line 1) that the cal l is being made on . Information appe ars in the tool t ip. Add to the Cont acts List At any time during a call, you can c lick on the Call d isplay to add th e other party to the Contacts li st[...]

CounterPath eyeBeam 1.5 16 4 Managing Calls and Contact s 4.1 Calls & Cont act s Drawer T o display the eyeBeam Cal ls & Contacts drawer , click the black butto n toward th e extreme right edge of t he softphone application. Y ou can open (display) and close (hid e) this drawer at any time. Y our availability . See page 23 Contacts. See pag[...]

CounterPath eyeBeam 1.5 17 4.2 Cont act s T ab The Contacts t ab displays y our contact s and lets yo u specify multiple contact me thods for them, includi ng : • SIP address (softphone) • Home phone numb er • Cellphone nu mber •E - m a i l . Y ou can identify one of these contacts as the primary contact method. Y ou can phone any contact. [...]

CounterPath eyeBeam 1.5 18 Using Cont act s Managing Cont act s Adding, Deleting or Renaming Group s Click the Contacts me nu and choose Manage Groups .The Manage Groups dialog box appears. • T o create a new group, click New Grou p , type a name, and press Enter . • T o rename, click on the group so t hat only the text is selected. T ype the n[...]

CounterPath eyeBeam 1.5 19 Cont act Properties Dialog Box 1. Enter the desired information on th e two tabs. 2. When you click OK, the contact is a dded to the specified grou p or groups, with the spe cified primary conta ct method displayed in the list. T ab le 1: Contact Properti es Dialog Box Field Description Name Complete as desired. Display a[...]

CounterPath eyeBeam 1.5 20 Importing Cont act s Y ou can import a contacts list from: • A comma-separated file . Use this method to import from a Micros oft® Excel ® file. Y ou will first have to set up the file; see b elow . • A Microsoft® Outloo k® or Microsoft® Exch ang e contacts list (a *.pst file). • A vCard file (*.vcf file). A vC[...]

CounterPath eyeBeam 1.5 21 4.3 Calls T ab There are three lists that show calls you ha ve made and receiv ed: • Missed Calls: in coming calls tha t you missed. • Received Calls: i ncoming calls, both answered and missed. • Dialed Calls: outgoing calls, both answere d, unanswered and hu ng up. • Blocked: an in coming call will b e blocked (r[...]

CounterPath eyeBeam 1.5 22 Y ou can right-click on an entry i n the Received or Di aled list to: • Ban this person. This person will not be able to send yo u phone calls or instant messages, an d will not be able to see your online status. Y ou can change these privacy rules at any time; see page 27. • Delete the call. • Add to contacts.The A[...]

CounterPath eyeBeam 1.5 23 4.4 A vailability A vailabi lity refers to the abili ty to see whethe r a person is ava ilable or not: online, on phon e, busy , and so o n. A vailabi lit y informat io n is displ aye d in th e Calls & Co ntacts drawer . Y ou can publi sh yo ur availability to contacts who h av e SIP addresses, and you can set up eyeB[...]

CounterPath eyeBeam 1.5 24 Respond to the request: Button Next Action Result Allow The other person will be ab le to see your availability . The other person will be added to your privacy rules with “Show my St atus” set to Y es. Allow and add This button appear s only if the other person is not already on your contact list. When you click Allo[...]

CounterPath eyeBeam 1.5 25 The following chart illustrates how the shari ng of availability occu rs. Changing A vailability Permissions • If you no long er want another person to be able to see your av ailability , change the Show My Status field for that person on the Privacy Rules. S ee page 27. The icon for that person in the Contacts t ab cha[...]

CounterPath eyeBeam 1.5 26 Setting your A vailability Changing your A vailability Click the do wn arrow beside the sta tus indicator , and select the desired availability . See T able 2, below . When your availability chan ges, the new availab ility is sent to everyone who has permission to se e your availability Setting up A vailability Indicators[...]

CounterPath eyeBeam 1.5 27 4.5 Privacy Rules Y ou can allow or ban another person from contacting you. There are separa te rules for inco ming phone cal ls, incoming instant messages, and avail a bility detection. Y o u can ban or allo w an in divi dual person, or an entire domain. Y ou can also ban a person in the Received, Dialed or Bl ocked list[...]

CounterPath eyeBeam 1.5 28 Changing Settings T o change the sett ings for an existing name, click in th e cell you want to chan ge; th e value changes, for example from No to Y es. Deleting an En try Click on the entry and click Del ete. The entry is immediately delet ed.[...]

CounterPath eyeBeam 1.5 29 5 Instant Messaging (IM) Sending and Receiving an IM T o display the IM window , right-c lick any entry in the Calls & Cont acts drawer and select Instant Message . 1. T ype the message. Include emotic ons and formatti ng, as desired. 2. Press Send. Y ou can press Ctrl-F to search fo r text in th e large message area.[...]

CounterPath eyeBeam 1.5 30 6 The eyeBeam Menu Access the eyeBeam menu by c licking at th e top of the phone. The menu items are: • Options. Op tions control the way that you work with eyeBeam and apply to a ll accounts. See “Opti ons – General – Ap plication” on page 31. • SIP Account Settings. These settings c ontrol how eyeBea m int e[...]

CounterPath eyeBeam 1.5 31 6.1 Options Options are se ttings an d preferen ces that app ly to all acco unts. Options – General – Application T a ble 3: Optio ns – General – Application Field Desc ription Always on top of other applications Clic k on or of f, to suit your preference. Launch when W indows starts Click on or of f, to suit your[...]

CounterPath eyeBeam 1.5 32 Enable status ba r messages When clic ked on, messages re lating to zero touch confi guration will appear in a notification balloon at the lower righ t corner of the screen, whenever the configuration auto matically c hanges. (Notification balloons are supported in newer versions of W indows.) Folder for recording Specify[...]

CounterPath eyeBeam 1.5 33 Options – General – Alert s and Sounds On this page you can: • W ork wit h ringtones. Y o u can import a ringto ne (a . WAV file). Y ou can play to try it out. Y ou ca n activate one ringtone. Y o u can delete a ringtone. • Set up eyeBeam to bring the soft phone to the fron t automatically when a call come s in. ?[...]

CounterPath eyeBeam 1.5 34 Options – General – St atus This screen lets you add status indicat ors t o the standard A vailability indicators bu ilt into eyeBeam. For mo re information on availability , see pa ge 23. • Y ou can set the Idle timer . This is the time since you last moved or clicked the mouse or pres sed a keyboard key , after wh[...]

CounterPath eyeBeam 1.5 35 Options – General – Device T T able 4: Options – Genera l – Device Field Descrip tion Headset Speaker device Microphone device Change these fields only if you want to override the device selected by zero- touch device configuration (see page 31). In both these fields, select the headset you are using. The headset [...]

CounterPath eyeBeam 1.5 36 Speakerphone Speaker device Change this field only if you want to override the device selected by zero-touch device configuration (see page 31). Make the appropriate choice: • Select the device that you want to use for audio out (the sound you hear) when the Speaker Phone button is pre ssed. Make sure you select a speak[...]

CounterPath eyeBeam 1.5 37 Options – Advanced – Audio Codecs This pane shows all t he codecs that are i ncluded in the retail version of eyeBe am. Y ou can enable or disable codecs as desire d. W ith only one codec e nabled, all ca lls made will use th at codec. W ith more than one codec enabled, eyeBeam automatically chooses the best code c ba[...]

CounterPath eyeBeam 1.5 38 T a ble 5: Audio Codecs Supported in eyeBeam Codec Narrowband Wideband Royalty-bearing Includ ed in Retail eyeBeam AMR W ideband (G .722.2) 33 Broadvoice-32 33 Broadvoice-32 FEC 33 DVI4 33 DVI4 W ideband 33 G .71 1aLaw * 33 G .711uLaw * 33 G .722 3 G .723 33 G .726 33 G .729 * 33 3 GSM 33 iLBC 33 L16 PCM W ideband 33 Spee[...]

CounterPath eyeBeam 1.5 39 Options – Advanced – Video Codecs This pane appears only on versi on s of eyeBeam th at include video functionality . V ideo codecs describe the format by which video streams are comp ressed for transmission over netw orks. Some codecs require less bandwidth than o thers, but ma y result in lower vi deo quality . Y ou[...]

CounterPath eyeBeam 1.5 40 Options – Advanced – Network T a ble 6: Op tions – Advanced – Network Field Desc ription Network connection speed Complete th is field only if you have disabled zero-touch bandwidth detection (see page 31). Select the type of network connection for your computer . Preserve bandwidth When this feature is on, ey eBe[...]

CounterPath eyeBeam 1.5 41 Options – Advanced – Quality of Service The Quality of Service pane lets you re quest a specific transpor t service for audio, video and si gnaling traffic. There are two types of servic es. The ser vice to use depends on what yo ur V oIP service pr ovider supports: • GQoS, which is av ai lable for audi o and video.[...]

CounterPath eyeBeam 1.5 42 Options – Advanced – Diagnostics This screen let s you enable l ogging to files. Logg ing uses computer resources, so you shou ld only enable i t when instructed by a cust omer support representa tive. T o set up loggin g: 1. Click Enab le logging . 2. Set the logging le vel. 3. Specify the folder where logs will be s[...]

CounterPath eyeBeam 1.5 43 6.2 SIP Account Settings SIP Account s T o work with acco unts, click at the top of the ph one and choose SIP Account Settings. The SIP Account window appears, showing all the accounts set up. Each account is automatically a ssigned a number: the first account in the list i s 0, the second account is 1, and so on. These n[...]

CounterPath eyeBeam 1.5 44 Account Properties – Account T able 8: Account Properties – Account Field Desc ription User Details Display name This name is displayed in the eyeBeam displa y . Other parties will see this name they are when connnected to you. User name T ypically the account number for the SIP account. For exampl e, in kpereira@doma[...]

CounterPath eyeBeam 1.5 45 Send outbound via Choose the setting specif ied by your V oIP service provider: • Domain: If your V oIP service provider re quires that traffic be directed to proxies that are disc overed via the domain. • Proxy: If your V oIP service provi der has an outbound proxy address and requires that you provide the addr ess t[...]

CounterPath eyeBeam 1.5 46 Account Properties – V oicemail These settings l et you set up eye Beam to forward ca lls in several situ ations. Y our service provide r may also provi de the ability to set up for v oicemail outside o f eyeBeam, for example, by phoning a SIP address and foll owing the voice prompts, or by accessin g a website. Check w[...]

CounterPath eyeBeam 1.5 47 Number for sending calls to voicemail Complete only if your V oIP serv ice includes voicemail. This is the number that incoming calls will be forwarded to if they are unanswered after the specified interv al (below), or when you click the icon on the Call display . If you leave this field empty , then this icon will not b[...]

CounterPath eyeBeam 1.5 48 Account Properties – T opology[...]

CounterPath eyeBeam 1.5 49 T a ble 10 : Account Properties – T opology Field Desc ription Firewall Traversal IP Address This setting controls how your IP address is presented. • Discover global address: Let eyeBeam de termine your public IP address. This is the recommended setting unless your V oIP service provider advises otherwise. • Use lo[...]

CounterPath eyeBeam 1.5 50 Account Properties – Presence This tab app ears o nl y for t he de faul t account. Howev er , the values set on that tab ap pl y to al l accounts. In other words, presence as set up on this tab applies to all accounts, not j ust the defaul t account. If you change the default account, this Presence tab will be visibl e [...]

CounterPath eyeBeam 1.5 51 Account Properties – S torage This tab app ears o nl y for t he de faul t account. Howev er , the values set on that tab ap pl y to al l accounts. In other words, storage as set up on this tab ap plies to all accounts, no t just the default accoun t. If you change the default account, this Storage tab will be vi sible f[...]

CounterPath eyeBeam 1.5 52 Account Properties – Security Y ou can set up eyeB eam for the type of se curity (encry ption) you want for i ncoming and outg oing calls. eyeBeam supports: • Signaling enc ry pt io n using TLS • Media encrypti on using SR TP . Setting up for Securit y ou tside of eyeBeam When using TLS, you must have the root certi[...]

CounterPath eyeBeam 1.5 53 Setting up the root c ertificate on your comp uter ensu res th at the connect ion to the pro xy is TLS secure (the first hop). Any p roxy in the ch ain (between yo u and the caller) that does not support TLS may cause an insecure link in the chain. Th erefore, if the othe r party is outsid e your domai n, you cannot b e c[...]

CounterPath eyeBeam 1.5 54 Account Properties – Advanced T able 15: Acco unt Properties – Advanced Field Desc ription Reregister every The time interval between eye Bea m’ s attempts to reregister in order to refresh the account registration with the V oIP service provider for this account. A value of zero means not to reregist er af ter the [...]

CounterPath eyeBeam 1.5 55 Send SIP keep-alives T ypically on, to instruct eyeBea m to send SIP keep-alive messages in order to maintain a “pinhole” through your firewall for SIP messaging. Use rport T ypically on. Enable session timers A session timer is a mechanism to de tec t whet her a call session is still active from the signaling point o[...]

CounterPath eyeBeam 1.5 56 6.3 Privacy Rules For information on privacy rules, see page 27. 6.4 Open Diagnostic Log and Folder For information on these menu i tems, see “Opt i ons – Advanced – Diagnostics” on page 42.[...]

CounterPath eyeBeam 1.5 57 Appendix A: Application Hot Keys T able 1 6: Application Hot Keys Function Keyboard Shortcu t Select Line 1 F1 or Ctrl + 1 Select Line 2 F2 or Ctrl + 2 Select Line 3 F3 or Ctrl + 3 Select Line 4 F4 or Ctrl + 4 Select Line 5 F5 or Ctrl + 5 Select Line 6 F6 or Ctrl + 6 Options window F8 or Ctrl + 8 V iew Diagnostic File F9 [...]

CounterPath eyeBeam 1.5 58 Appendix B: Dialing Plan When a call attempt is made, the call input (what you ty pe, s ele ct or drag onto the Call di spl ay) is processed to select the account to use an d to modi fy the input if t hat is required to ensure that the call gets place d successfully . This a bility to select an account and modify the inpu[...]

CounterPath eyeBeam 1.5 59 Pattern V alid Content The content for a pattern fo llows the dig it map rules of R FC 2705, supple mented by the ru les for regular expressions. Where there is a n overla p between the digit map an d regular expression rul es, the digit map rul es apply . For this reason, there are some sp ecial cases, included in t he t[...]

CounterPath eyeBeam 1.5 60 T ransformation Keywords Order of T ransformations These transformations are always perfo rmed in the fo llowing order (the order in which t he transformation s are entered in the dialing p lan is not sign ificant): prestrip > p oststrip > pre > post > replace B.2 How the Input Is Processed Comp aring Input to[...]

CounterPath eyeBeam 1.5 61 Result s of the Comp arison B.3 Examples Example 1 aa.T|xxxxxxx.T;match=2;pre="9" This simple example shows how to di f ferentiate between a PSTN number and a SIP address, and how to add a “9” dialing prefi x on ly to the PSTN nu mber . Example 2 3xxT|1xxxxxxxxxx|[2-9]xxxxxxxxx|+x.T;match=2;pre="9&quo[...]

CounterPath eyeBeam 1.5 62 Example 3 #1xxxxxxxT|#19xxxxxxx|xxxxxxxT|9xxxxxxx|;match=1;prestrip=2;pre=9;match=2; prestrip=2;match=3;pre=9; This example assumes that the dialing plan belongs to th e first account. The dialing plan is slightly t rivial, becau se it does not cov er all the situation s that a dialin g plan should be designed for (l ocal[...]

CounterPath eyeBeam 1.5 63 Appendix C: Contact List Headings Following is a list of all the headings that are used in the e yeBeam contacts list. This li st can be useful when formatting a con tacts list in order to import it into e yeBeam. For details, see “Importing Cont acts” on page 20 uri business_number sms_addresss display-name business_[...]

CounterPath eyeBeam 1.5 64 Appendix D: Location of Files System files are copie d to the install directory you specifie d when installing. The default install directory is: C:Program FilesCounterPatheyeBeam 1.5 The directory contains: • the executable (eyeBeam. exe) • emoticons *.* • eyeCall.dll, used to make calls from Microsof t Outloo[...]

CounterPath eyeBeam 1.5 65 Appendix E: Alternative W ays of Running eyeBeam E.1 From a Hyperlink Y ou can attach a hyperlink to a phone number or SIP ad dress that , when clicked, starts e yeBeam and dials the number . Attach a hyperlin k with this format : <a href="sip:<address or number>">dial <address or number></a[...]

CounterPath eyeBeam 1.5 66 Appendix F: Glossary AEC Acoustic echo cancelation. Proc essing of t h e audio or video signal to reduce the echo effec t that can arise with a speakerphone or that can arise if the sound from the speakerphone or he adphon e leaks into the mic rophone. AGC Automatic gain control . Processing of the audio o r vi deo signal[...]

CounterPath eyeBeam 1.5 67 RFC Request for Comment. A document that describe s an aspect of an internet tech nology . An RFC may be a proposed, draft or full in ternet standard. R TP Real-time T ransport Protocol. A protocol for d elivering the media portion of a data transmission over an IP ne twork. SR TP is another media protoco l. Signaling In [...]