Dell 1100 инструкция обслуживания

www .dell.com | support.dell.com Dell™ Dimension™ 1100/B110 Owner’ s Manual Model DMC keyboard connector mouse connector USB 2.0 connectors (4) microphone connector* line-in connector* line-out connector* parallel connector serial connector PCI card slots (3) voltage selection switch power connector network adapter connector diagnostic lights[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. Abbreviations[...]

Contents 3 Contents Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1 Setting Up and Using Y our Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Connecting a USB Printer . . . . . . [...]

4 Contents Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 IEEE 1394 Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 24 The comp[...]

Contents 5 Restoring Y our Operating Sy stem . . . . . . . . . . . . . . . . . . . . . . . . 41 Using Microsoft Windows XP Sy stem Restore . . . . . . . . . . . . . . . 42 Using Dell PC Restore by Symantec . . . . . . . . . . . . . . . . . . . . 43 Using the Operating Sy stem CD . . . . . . . . . . . . . . . . . . . . . . . 45 Resolving Software an[...]

6 Contents Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Removing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Installing a Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 70 CD/DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Removin[...]

Finding Information 7 Finding Information NOTE: Some features or media may be optional and may not sh ip with your computer . So me features or media may not be available in certain countries. NOTE: Additional information may ship with your computer . What Are Y ou Looking For? Find It Here • W arranty information • T erms and Conditions (U.S. [...]

8 Finding Information • Service T ag and Expr ess Service Code • Microsoft W indows License Label Service T ag and Microsoft ® Windows ® License These labels are located on your computer . • Use the Service T ag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct[...]

Setting Up and Using Y our Computer 9 Setting Up and Using Y our Computer Setting Up a Printer NOTICE: Complete the operating sy stem setup before yo u connect a printer to the computer . See the documentation that came with the pr inter for setup information, including how to : • Obtain and install updated drivers. • Connect the printer to the[...]

10 Setting Up and Using Y our Computer 3 Attach the USB printer cable to the USB connectors on the computer and the printer . The USB connectors fit only one way . Connecting a Parallel Printer 1 Complete the operating system setup, if you have not already done so . 2 T urn off the computer (see page 47). NOTICE: For best results, use a 3-m (10- ft[...]

Setting Up and Using Y our Computer 11 4 T urn on the printer and then turn on the computer . If the Add New Hardware Wizard window appears, click Cancel . 5 Install the printer driver if necessary . See th e documentation that came with your printer . Setting Up a Home and Office Network Connecting to a Network Adapter NOTE: Plug the network cable[...]

12 Setting Up and Using Y our Computer Network Setup Wizard The Microsoft ® W indows ® XP operating system provides a Networ k Setup W izard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All P rograms → Accessories → Commun[...]

Setting Up and Using Y our Computer 13 If you are using a dial-up connection, connect a telephone line to the modem conn ector on your computer and to the telephone wall jack before you set up your Internet connection. If you ar e using a DSL or cable modem connection, contact your ISP for setup instructions. Setting Up Y our Internet Connection T [...]

14 Setting Up and Using Y our Computer Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you op en or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the co mputer when you are playing CDs or DVDs. 1 P ress the eject button on the front of the drive. 2 Place the disc, label side up, in th[...]

Setting Up and Using Y our Computer 15 A D VD player includes the following basic buttons: F or more information on playing CDs or D VDs, click Help on the CD or D VD player (if available). Adjusting the V olume NOTE: When the speakers are mu ted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All P rograms → Accessorie[...]

16 Setting Up and Using Y our Computer Adjusting the Picture If an error message notifies you that the current r eso lution and color depth are using too much memory and preventing D VD playback, adjust the display properties: 1 Click the Start button and click Control P anel . 2 Under Pick a category , click Appearance and Themes . 3 Under Pick a [...]

Setting Up and Using Y our Computer 17 • If you have two CD or DVD drives , select the drive into which you ha ve inserted your source CD or D VD and click the Disc Copy button. The computer copies the data from the source CD or D VD to the blank CD or D VD. Once you have finished copying the source CD or D VD, the CD or DVD that you have created[...]

18 Setting Up and Using Y our Computer • Use CD-Rs to burn music CDs that you want to pl ay in r egular stereos. CD-R Ws do not play in most home or car stereos. • Y ou cannot cr eate audio DVDs with Sonic DigitalMedia. • Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. • Commercially avail[...]

Solving Problems 19 Solving Problems T roubleshooting T ips F ollow these tips when you troubleshoot your computer: • If you added or removed a part befor e the proble m started, review the installation procedures and ensure that the part is corr ectly installed. • If a peripheral device does not work, ensu re that the device is properly connec[...]

20 Solving Problems CD and DVD drive problems NOTE: High-speed CD or DVD drive vibrat ion is normal and may cause noise, wh ich does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a CD/DVD-RW drive T EST THE [...]

Solving Problems 21 Hard drive problems E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . NOTE: Connect the modem to an anal og telephone jack only . The modem does not opera te while it is connected to a digital telephon[...]

22 Solving Problems Error Messages CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. V ERIFY THAT THE MODEM IS COMMUNICATI[...]

Solving Problems 23 IEEE 1394 Device Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . drive letter : IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — The drive cannot read the disk. Insert a disk into the drive and try again. I NSERT BOOTABLE MEDI[...]

24 Solving Problems Keyboard Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . Lockups and Software Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide [...]

Solving Problems 25 A program stops responding A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Windows operating sy stem A solid blue screen appears E ND THE PROGRAM — 1 P ress <Ctrl><Shift><Esc> simultaneo[...]

26 Solving Problems Other software problems Memory Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible[...]

Solving Problems 27 Mouse Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . I F YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see page 55) to ensure that your computer is su ccessfully communicating with the memory . • En[...]

28 Solving Problems Network Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . Power Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . R EINSTALL THE[...]

Solving Problems 29 Printer Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . NOTE: If you need technical assistan ce for your printer , contact the printer’ s manufacturer . I F THE POWER LIGHT IS OFF — The computer is either turned off or is n[...]

30 Solving Problems Scanner Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . NOTE: If you need technical assistan ce for your scan ner , contact the scanner’ s manufacturer . C HECK THE PRINTER CABLE CONNECTIONS — • See the printer documentat[...]

Solving Problems 31 Sound and Speaker Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . No sound from speakers NOTE: The volume control in some MP3 pl ayers overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that y[...]

32 Solving Problems No sound from headphones V ideo and Monitor Problems CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . NOTE: See the monitor documentation for troubleshooting procedures. If the screen is blank R UN THE SPEAKER DIAGNOSTICS R EINSTALL THE [...]

Solving Problems 33 If the screen is difficult to read C HECK THE DIAGNOSTIC LIGHTS — See page 35 . R UN THE D ELL D IAGNOSTICS — See page 38. C HECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor , and running the monitor self-test. M OVE [...]

34 Solving Problems[...]

Advanced T roubleshooting 35 Advanced T roubleshooting Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . T o help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" [...]

36 Advanced T roubleshooting A possible graphics card failur e has occurred. • If the computer has a graphics card, remove the car d, reinstall it (see page 58), and then restart the computer . • If the problem still exists, install a graphics card that you know works and restart the computer . • If the problem persists or the computer has in[...]

Advanced T roubleshooting 37 A possible expansion car d failure has occurred. 1 Determine if a conflict exists by removing a car d (not a graphics card) and restarting the computer (see page 58). 2 If the problem persists, reinstall the card that you r emoved, remove a different car d, and then restart the computer . 3 Repeat this process for each [...]

38 Advanced T roubleshooting Dell Diagnostics CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in the Product Information Guide . If you experience a problem with your computer , perf orm the checks in "Solving P roblems" on page 19 and run the Dell Diagnostics before you co ntact [...]

Advanced T roubleshooting 39 2 If a problem is encountered during a test, a message a ppears with an error code and a description of the problem. W rite down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condit ion, contact Dell (see page 93). NOTE: The Service T ag for your comput[...]

40 Advanced T roubleshooting Drivers What Is a Driver? A driver is a program that controls a device such as a printer , mouse, or keyboar d. All devices requir e a driver program. A driver acts like a translator betw een the device and any other programs that use the device. Each device has its own set of specialized command s that only its driver [...]

Advanced T roubleshooting 41 Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a dr iver , use W indows XP Device Driver Rollback to replace the driver with the pr eviously installed version. 1 Click the Start button and click Control P anel . 2 Under Pick a Ca tegory , click P erformance and M[...]

42 Advanced T roubleshooting • Dell PC Restore by Symantec r estores your har d drive to the operating state it was in when you purchased the computer . Dell PC Restore permanentl y deletes all data on th e hard drive and r emoves any applications installed after you received the co mputer . Use PC Restor e only if System Restore did not resolve [...]

Advanced T roubleshooting 43 5 Click Next . The Restoration Complete screen appears after System Restor e f inishes collecting data and then the computer restarts. 6 After the computer restarts, click OK . T o change the restor e point, you can either repeat t he steps using a differ ent restor e point, or you can undo the restoration. Undoing the [...]

44 Advanced T roubleshooting T o use PC Restore: 1 T urn on the computer . During the boot process, a blue bar with www .dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar , press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let th e computer finish starting, and then r estart the comp[...]

Advanced T roubleshooting 45 NOTE: If the partition for PC Restore does not exist on your computer’ s ha rd drive, a message appears stating that the partition was not found. Click Quit ; there is no partition to delete. 4 Click OK to remove the PC Restor e partition on the hard drive. 5 Click Ye s when a confirmation message appears. The PC Rest[...]

46 Advanced T roubleshooting 4 P ress <F12> immediately after the DELL™ logo appears. If the operating system logo appears, wait until yo u see the W indows desktop, and then shut down the computer and try again. F ollow the instructions on the screen to complete the installation. Resolving Software and Hardware Incompatibilities If a devic[...]

Removing and Installing Parts 47 Removing and Installing Parts Before Y ou Begin This chapter provides procedures for r emoving and in stalling the components in your computer . Unless otherwise noted, each procedure assumes that the following conditions e xist: • Y ou have performed the steps in "T urning Off Y o ur Computer" and "[...]

48 Removing and Installing Parts Before W orking Inside Y our Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety . CAUTION: Before you begin any of the proce dures in this section, follow th e safety instructions located in the Product Information Guide . CAUT[...]

Removing and Installing Parts 49 Front and Back V iew of the Computer Front View 1 2 9 3 4 8 6 5 10 7 1 CD or D VD drive- activity light The drive activity light is on when the computer reads data from the CD or D VD drive. 2 CD or D VD drive eject button P ress to eject a disc from the CD or DVD drive. 3 floppy-drive eject button P ress to eject a[...]

50 Removing and Installing Parts Back View 8 power light The power light illuminates and blinks or remains solid to indicate differ ent states: • No light — The computer is turned off. • Steady gr een — The computer is in a normal operating state. • Blinking green — The computer is in a power -saving state. • Blinking or solid amber ?[...]

Removing and Installing Parts 51 4 line-in connector Use the blue line-in connector to a ttach a recor d/playback device such as a cassette player , CD player , or VCR. On computers with a sound card, use the connector on the car d. 5 network adapter connector T o attach your computer to a network or broadband device, co nnect one end of a network [...]

52 Removing and Installing Parts Removing the Computer Cover CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . CAUTION: T o guard against electr ical shock, alway s unplug your computer from th e electrical outlet before opening the cover . 1 F ollow the pro[...]

Removing and Installing Parts 53 Inside V iew of Y our Computer CAUTION: Before you begin any of the proce dures in this section, see the safety instructions located in the Product Information Guide . CAUTION: T o guard against electrical shock, alway s unplug your computer from the electrical outlet before opening the computer cover . hard drive p[...]

54 Removing and Installing Parts Sy stem Board Components memory module connectors (DDR3, DDR4) main power connector (J3J1) processor and heat sink connector (J2E1) fan connector CPU F AN) (J1F1) processor power connector (J5B1) battery socket (BA TTERY) (XBT9E1) PCI card slots (3) (PCI1, PCI2, PCI3) CD/DVD drive connector (J6J1) front-panel I/O co[...]

Removing and Installing Parts 55 Memory Y ou can incr ease your computer memory by insta lling memory modules on the system board. F or information on the type of memory supported by your computer , see "Memory" on page 79. NOTE: DDR 333 memory operates at 320 MHz when used wi th an 800-MHz front-side bus. DDR Memory Overview DDR memory m[...]

56 Removing and Installing Parts NOTICE: If you remove your original memory modules from the computer during a me mory upgrade, keep them separate from any new modules that you may have, even if you purchased the new mo dules from Dell. Y ou should install your new memory modules in connectors DIMM3 and DIMM4. If possible, do not pair an original m[...]

Removing and Installing Parts 57 8 T o insert a module, pr ess out the securing clip at each end of the memory module connector . 9 Align the notch on the bottom of the mo dule with the crossbar in the connector . NOTICE: T o avoid breaking the memory module, do not press near the midd le of the module. 10 Insert the module straight down into the c[...]

58 Removing and Installing Parts 11 Replace the computer cover (see page 77). NOTICE: T o connect a network cable, firs t plug the cable into the network wall jack and then plug it into the computer . 12 Connect your computer and devices to elec trical outlets, and then turn them on. 13 Click the Start button, right-click My Computer , and then cli[...]

Removing and Installing Parts 59 CAUTION: Some network adapters automatically start the computer when they are connected to a network. T o guard against electrical sh ock, be sure to unplug your computer from its electrical outlet before installing any cards. 3 Align the cutout on the bottom of the card with th e crossbar in the system boar d conne[...]

60 Removing and Installing Parts 4 Secure the car d bracket with the scr ew you removed in step 2. 5 Connect any cables that should be attached to the card. See the documentation for the card for infor mation about the car d’s cable connections. NOTICE: Do not route card cables ov er or behind the cards. Cables routed over the cards can cause dam[...]

Removing and Installing Parts 61 3 Remove the securing screw from the car d bracket. 4 Grasp the card by its top corners, and ease it out of its connector . 5 If you are r emoving the card permanently , install a filler brack et in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 93). NOTE: Installing filler bracket[...]

62 Removing and Installing Parts Removing the Front Panel 1 F ollow the procedures in "Befor e Y ou Begin" on page 47. 2 Remove the computer cover (see page 52). 3 Release and remove the front panel: a If your computer has a release lever , push the r elease lever to release the top tab. b Reach inside the computer and push the top a nd b[...]

Removing and Installing Parts 63 Removing the Front-Panel Insert 1 P ress in the two insert tabs. 2 P u sh out the front-panel insert. insert tabs (2)[...]

64 Removing and Installing Parts Reattaching the Front Panel 1 Reattach the front panel to the side hinges. 2 Rotate the front panel until it snaps onto the front of the computer . Drives Y our computer supports a co mbination of these devices: • One hard drive • One optional floppy • Up to two CD or D VD dri ves front panel side hinges (3)[...]

Removing and Installing Parts 65 General Installation Guidelines Connect IDE hard drives to the system boar d connect or labeled PRI IDE. Connect CD/DVD drives to the connector labeled J6J1. When you connect two IDE devices to a single IDE inter face cable and configure them for the cable select setting, the device attached to the last connector on[...]

66 Removing and Installing Parts Hard Drive CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . CAUTION: T o guard against electr ical shock, alway s unplug your computer from th e electrical outlet before opening the cover . NOTICE: T o avoid damage to the dr[...]

Removing and Installing Parts 67 3 If you are r eplacing the hard drive, r emove the drive from the bracket: a Remove the hard drive-securing scr ews. b Remove the hard drive from the brack et. bracket-securing screw drive bracket hard drive bracket-securing screw drive bracket small bracket tabs (2) drive-securing screws (3)[...]

68 Removing and Installing Parts Installing a Hard Drive 1 Unpack the replacement har d drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer . 3 Remove the hard drive brack et (see page 66). 4 Attach the hard drive to the har d drive bracket: a Place the small bracket tabs[...]

Removing and Installing Parts 69 Floppy Drive CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . CAUTION: T o guard against electr ical shock, alway s unplug your computer from th e electrical outlet before opening the cover . 1 F ollow the procedures in &quo[...]

70 Removing and Installing Parts 2 Remove the floppy drive br acket from the computer : a Remove the bracket-securing scr ew for the floppy drive. b Remove the bracket for the flop py drive from the computer . 3 Remove the floppy dr ive from the brack et: a Remove all four drive-securing screws (two on each side). b Remove the floppy dr ive from th[...]

Removing and Installing Parts 71 5 Secure the floppy drive brack et with the to p bracket screw that came with your drive. 6 Reattach the front panel (see page 64). 7 Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 54). NOTICE: Match the colored strip on the cable with pin 1 on the dri[...]

72 Removing and Installing Parts CD/DVD Drive CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . CAUTION: T o guard against electr ical shock, alway s unplug your computer from th e electrical outlet before opening the cover . 1 F ollow the procedures in &quo[...]

Removing and Installing Parts 73 Installing a CD/DVD Drive 1 If you are installing a new drive, unpack the drive and pr epare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer . If you are installing an IDE drive, co nfigur e the drive for the cable select setting. 2 If [...]

74 Removing and Installing Parts 11 Connect your computer and devices to thei r electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software r equired for drive operation. 12 Enter system setup (see page 82) and select the appropriate Drive option. 13 V erify that your computer wor[...]

Removing and Installing Parts 75 4 After the drive is in place, apply pressur e to ensure that the drive is fully seated. 5 Use the securing screw that came with the dr ive to attach the drive to the computer . NOTICE: Match the colored strip on the c able with pin 1 on the drive (pin 1 is mark ed as "1"). 6 Connect the power cable to the[...]

76 Removing and Installing Parts 8 Reattach the front panel (see page 64). 9 Replace the computer cover (see page 77). NOTICE: T o connect a network cable, first pl ug the cable into the network wall jack and then plug it into the computer . 10 Connect your computer and devices to elec trical outlets, and then turn them on. 11 See the documentation[...]

Removing and Installing Parts 77 6 Replace the computer cover (see page 77). NOTICE: T o connect a network cable, first plug the cable into th e network device and then plug it into the computer . 7 Connect your computer and devices to el ectrical outlets, and turn them on. 8 Enter system setup (see page 83) and rest or e the settings you recor ded[...]

78 Removing and Installing Parts[...]

Appendix 79 Appendix Specifications Processor P rocessor type Intel ® Pe n t i u m ® 4 with HT T echnology and Intel Celeron ® NOTE: Not all Pentium 4 processors support Hyper -Threading technology . Level 1 (L1) cache 8 KB Level 2 (L2) cache 128-KB or 512-KB (dep ending on your computer configuration) pipelined-burst, eight-way set associative,[...]

80 Appendix NIC integrated network interface ca pable of 10/100 communication. System Clock Intel P entium 4: 800 MHz Intel Celeron: 533 MHz Vide o T ype Integrated Intel Extreme Graphics 2 Audio T ype AC97, Sound Blaster Emulation, ADI 1980 audio controller with 2.1 implementation Expansion Bus Bus type PCI Bus speed 33 MHz PCI connectors three co[...]

Appendix 81 PS/2 (keyboar d and mouse) 6-pin mini-DIN USB two front-panel and four back-panel USB 2.0–compliant connectors Aud io Three connectors for line-in, line-out, and microphone; one front- panel connector for headphones System board connectors: P rimary IDE drive 40-pin connector on PCI local bus Secondary IDE drive 40-pin connector on PC[...]

82 Appendix Sy stem Setup Overview Use system setup as follows: • T o change the system configuration information after yo u add, change, or r emove any hardware in your computer • T o set or change a user -selectable option such as the user password • T o r ead the current amount of memory or set the type of hard drive installed Before you u[...]

Appendix 83 Entering Sy stem Setup 1 T urn on (or restart) your computer . 2 When the blue DELL™ logo appe ars, press <F2> immediately . If you wait too long and the operating system lo go appears, continue to wait until you see the Microsoft ® W indows ® desktop. Then shut down your computer (see page 47) and try again. Sy stem Setup Scr[...]

84 Appendix Sy stem Setup Options NOTE: Depending on your comp uter and installed devices, th e items listed in this secti on may not appear , or may not appear exactly as listed. System System Info Lists system information such as the computer name, the BIOS version number and date, system tags, and other system-specific information. NOTE: The sy [...]

Appendix 85 LPT Port Mode Identifies and defines the parallel port settings. Y ou can set the parallel port to Off, AT , PS/2 , EPP , or ECP . LTP Port Address Identifies the address for the parallel port. LPT Port DMA Identifies and defines the parallel po rt DMA settings. Y ou can set the parallel port DMA to Off , DMA1 , or DMA3 . Serial Port #1[...]

86 Appendix Power Management AC Recovery Determines what happens when AC power is r estored to the computer . Auto Power On Sets the computer to automatically turn on. Choices are every day or weekdays (every Monday through F riday). The default setting is Off . This feature does not work if you tur n off your computer using a power strip or surge [...]

Appendix 87 Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Diskette Drive — The computer attempts to boot from the flo ppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in the drive, or if there is no fl oppy drive installed in the computer , the computer generates[...]

88 Appendix 3 When F2 = Setup, F12 = Boot Menu appears in the upper -right corner of the screen, press <F12>. If you wait too long and the operating system lo go appears, continue to wait until you see the Microsoft W indows desktop. Then shut down your computer (see page 47) and try again. The Boot Device Menu appears, listing all available [...]

Appendix 89 Clearing Forgotten Passwords CAUTION: Before you begin any of the proc edures in this section , follow the safety inst ructions located in the Product Information Guide . 1 F ollow the procedures in "Befor e Y ou Begin" on page 47. 2 Locate the 3-pin password jumper (PSWD) on the sy stem board (see page 54), and attach the jum[...]

90 Appendix NOTICE: T o connect a network cable, firs t plug the cable into the network wall jack and then plug it into the computer . 11 Connect your computer and devices to el ectrical outlets, and turn them on. Cleaning Y our Computer CAUTION: Before you begin any of the proced ures in this section , follow the safety inst ructions located in th[...]

Appendix 91 Clean your floppy drive using a commercially availabl e cleaning kit. These kits contain pretr eated floppy disks to remove contaminants that accumulate during normal operation. CDs and DVDs NOTICE: Alway s use compressed air to clean the lens in the CD/DVD drive, and follow th e instructions that come with the compressed air . Never to[...]

92 Appendix Definition of "Third-Party" Software and Peripherals Third-party softwar e and peripherals include any periphera l, accessory , or software program sold by Dell not under the Dell brand (printers, scanners, cameras, game s, and so on). Support for all third-party softwar e and peripherals is provided by the original manufactur[...]

Appendix 93 particular installation. If this equipment does cause harmful interference to radio or television r eception, which can be determined by turning the equipment off and on, you are encouraged to try to corr ect the interference by one or mor e of the following measures: • Reorient or r elocate the receiving antenna. • Increase the sep[...]

94 Appendix Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and T oll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) International Access Code: 00 Country C[...]

Appendix 95 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business F ax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 P referred Accounts/Corporate Customer Care 0820 [...]

96 Appendix Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated technical support) toll-free: 1-800-247-9362 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med./lar ge business, government) toll-free: 1-800-326-9463 T echnical Support (Home S[...]

Appendix 97 China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com T echnical Support F ax 818 1350 T echnical Support (Dimension™ and Inspiron™) toll-free: 800 858 2969 T echnical Support (OptiPlex™, Latitude™, and Dell P recision™) toll-free: 800 858 [...]

98 Appendix Czech Republic (P rague) International Access Code: 00 Country Code: 420 City Code: 2 W ebsite: support.euro .dell.com E-mail: czech_dell@dell.com T echnical Support 02 2186 27 27 T echnical Support F ax 02 2186 27 28 Customer Care 02 2186 27 11 Customer Care F ax 02 2186 27 14 Switchboard 02 2186 27 11 Denmark (Copenhagen) Internationa[...]

Appendix 99 F inland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 W ebsite: support.euro.dell.com E-mail: fin_support@dell.com E-mail Support (servers): Nordic_support@dell.com T echnical Support 09 253 313 60 T echnical Support F ax 09 253 313 81 Relational Customer Care 09 253 313 38 Home/Small Business Customer Care 0[...]

100 Appendix Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 W ebsite: support.euro .dell.com E-mail: tech_support_central_europe@dell.com T echnical Support 06103 766-7200 Home/Small Business Customer Care 0180-5-224400 Global Segment Customer Care 06103 766-9570 P referred Accounts Customer Car e 06103 766-9420 Lar[...]

Appendix 101 Hong Kong International Access Code: 001 Country Code: 852 W ebsite: support.ap.dell.com E-mail: apsupport@dell.com T echnical Support (Dimension™ and Inspiron™) 2969 3188 T echnical Support (OptiPlex™, Latitude™, and Dell P recision™) 2969 3191 T echnical Support (P owerApp™, P owerEdge™, P owerConnect™, and P owerV au[...]

102 Appendix Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 W ebsite: support.euro .dell.com E-mail: support.euro .dell. com/it/it/emaildell/ Home and Small Business T echnical Support 02 577 826 90 Customer Care 02 696 821 14 Fa x 02 696 821 13 Switchboard 02 696 821 12 Corporate T echnical Support 02 577 826 90 Custome[...]

Appendix 103 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226 T echnical Support outside of Japan (Dim[...]

104 Appendix Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T e xas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T e xas, U.S.A.) 512 728-3883 Sales (Austin, T e xas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728-3772 Luxemb[...]

Appendix 105 Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001[...]

106 Appendix Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro .dell.com E-mail Support (portable computers): nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com T echnical Support 671 16882 Relational Customer Care 671 17514[...]

Appendix 107 St. Lucia General Support 1-800-882-1521 St. V incent and the Grenadines General Support toll-free: 1-877-270-4609 Singapore (Singapore) International Access Code: 005 Country Code: 65 T echnical Support (Dimension and Inspiron) toll-free: 1800 394 7430 T echnical Support (Optiplex, Latitude, and P recision) toll-free: 1800 394 7488 T [...]

108 Appendix Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 W ebsite: support.euro .dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com T echnical Support 0[...]

Appendix 109 T rinidad/T obago General Support 1-800-805-8035 T urks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.euro .dell.com/uk /en/ECare/F orm/Home.asp E-mail: dell_direct_support@dell.c[...]

110 Appendix U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Consumer (Home and Home Office) T echnical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service [...]

Index 111 Index A audio . See sound B battery problems, 1 9 replacing, 7 6 BIOS, 82 boot sequence, 87 changing, 8 7 - 8 8 option settings, 8 7 booting to a USB device, 8 7 C car ds installing PCI, 5 8 PCI, 5 8 PCI Express slots, 5 1 PCI slots, 5 1 removing PCI, 6 0 s l o t s , 51, 58 types supported, 5 8 CD/D VD drive activity light, 4 9 eject butt[...]

112 Index 112 Index drives hard drive, 6 6 installing CD/D VD, 7 3 installing floppy , 7 0 installing hard drive, 6 8 problems, 1 9 removing CD/D VD, 7 2 removing floppy , 6 9 rem o vi n g h ard d ri ve , 6 6 second CD/D VD drive, 7 4 D VD drive problems, 2 0 DV Ds copying, 1 6 playing, 1 4 E e-mail problems, 2 1 End User License Agreement, 7 ergon[...]

Index 113 modem connector , 5 1 problems, 2 1 monitor blank, 3 2 hard to r ead, 3 3 problems, 3 2 motherboard. See system board mouse connector , 5 0 problems, 2 7 N network connector , 5 1 Network Setup W izard, 1 2 problems, 2 8 setting up, 1 1 Network Setup W izard, 12 P passwor d clearing, 8 9 jumper , 8 9 PC Restore, 43 PCI cards installing, 5[...]

114 Index 114 Index settings system setup, 8 2 software Hyper - Thr eading, 1 8 p r o b l e m s , 25-26 sound problems, 3 1 volume, 3 1 sound connectors line-in, 5 1 line-out, 5 1 speaker problems, 3 1 volume, 3 1 specifications, 79 support contacting Dell, 9 3 policy , 9 1 support website, 8 system board, 54 System Restore, 41-42 system setup, 82 [...]