Dell 4500S инструкция обслуживания

www .dell.com | support.dell.com Dell™ Dimension™ 4500S[...]

HINT : A HINT indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. F or a complete list of abbreviations and acr[...]

Contents 3 Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7 When Using Y o ur Computer . . . . . . . . . . . . . . . . . . . 7 When Working In side Y our Computer . . . . . . . . . . . . . . 9 Protecting Against Electrostatic Discharge . . . . . . . . . . . 10 Batter y Disposal . . . . . . . . . . . . . . . . . . . . . . . . [...]

4 Contents Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Floppy drive problems . . . . . . . . . . . . . . . . . . . . . 27 CD drive problems . . . . . . . . . . . . . . . . . . . . . . . 28 Problems writing to a CD-RW drive . . . . . . . . . . . . . . 29 DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 29 Hard[...]

Contents 5 3 Advanced T roubleshooting Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 50 Creating a R estore Point . . . . . . . . . . . . . . . . . . . . 50 R estoring the Computer to an Earlier Operating State . . . . . . 51 Undoing the Last System R esto[...]

6 Contents 5 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 78 Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . 79 System Setup Program Screens . . . . . . . . . . . . . . . . 79 Clearing F orgotten Passwords . . . . . . . . . . . .[...]

Safety Instr uctions 7 Use the following safety guidelines to help protect your computer from potential damage and to ensure your own personal safety . When Using Y our Computer As you use your computer , observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including the computer cover , filler br[...]

8 Safety Instr uctions www .dell.com | support.dell.com – 230 V/50 Hz in some regions in the Caribbean and South America and most of Europe, the Middle East, and the F ar East NOTE: Fixed-voltage power supplies and auto-select power supplies do not require a voltage selection switch. Y our power supply may not have this switch. Check the regulato[...]

Safety Instr uctions 9 • T o help protect your computer from sudden, transient increases and decreases in electrical power , use a sur ge suppressor , line conditioner , or uninterruptible power supply . • Be sure that nothing r ests on your computer ’s cables and that the cables are not located wher e they can be stepped on or tripped over .[...]

10 Safety Instr uctions www .dell.com | support.dell.com In addition, take note of these safety guidelines when appropriate: • When you disconnect a cable, pull on its connector , not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also , before you connect a cable, make sur e that both conne[...]

Safety Instr uctions 11 What Are Y ou Looking F or? Find it Here • A diagnostic program for my computer • Drivers for my computer • My computer documentation • My device documentation ResourceCD Y ou can use this CD to access documentation and reinstall drivers (see page 53). • How to set up a printer • How to troubleshoot and solve pro[...]

12 Safety Instr uctions www .dell.com | support.dell.com • How to reinstall my operating system Operating System CD If you reinstall your operating system, use the ResourceCD to r einstall drivers for the devices that came with your computer (see page 53). • Latest drivers for my computer • Answers to technical service and support questions ?[...]

Safety Instr uctions 13 • How to set up my computer Start Here Setup Diagram • Tips on using W indows • How to clean my computer • How to use my mouse and keyboard T ell Me How Help File 1 Click the Start button, and then click Help and Support . 2 Click User and system guides , and then click User ’s guides . 3 Click T ell Me How . • H[...]

14 Safety Instr uctions www .dell.com | support.dell.com[...]

SECTION 1 Attaching and R emoving the Computer Stand Connecting a Printer T ransferring Infor mation to a New Computer Setting Up a Home and Office Network T ur ning Off the Computer[...]

16 Setting Up www .dell.com | support.dell.com HINT : Use the green tab inside the front door to rotate the DELL™ logo on the outside of the front door . Y our computer can be used in either a vertical or horizontal position. T o use the computer in a vertical position, you must attach the computer stand: 1 Place the computer on its right side so[...]

Setting Up 17 3 Rotate the computer so that the stand is at the bottom and the drives are at the top. T o remove the stand: 1 T urn the computer over so that the stand is at the top. 2 Loosen the thumbscrew and lift the stand away . 3 Place the computer in a horizontal position.[...]

18 Setting Up www .dell.com | support.dell.com See the documentation that came with the printer for any recommended preparation procedur es, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer . If no information is prov[...]

Setting Up 19 3 T urn on the printer and then turn on the computer . If the Add New Hardware Wizard window appears, click Cancel . 4 Install the printer driver if necessary (see "Installing the P rinter Driver" on page 19). USB Printer HINT : Y ou can connect USB devices while the computer is turned on. 1 Install the printer driver if nec[...]

20 Setting Up www .dell.com | support.dell.com If you connect an older printer and it doesn’t work after you install the driver , access the system setup program (see page 78) and ensure that the parallel port is set to operate in bidirectional mode. T o check if your printer driver is installed on a computer , click Control P anel, click P rinte[...]

Setting Up 21 Connecting to a Network Adapter Before your computer can communicate on a network, your computer must have a network adapter installed and a network cable connected to it. Network Setup Wizard W indows XP provides a Network Setup W izard to guide you through the process of sharing files, printers, or an Internet connection between com[...]

22 Setting Up www .dell.com | support.dell.com NOTICE: T o prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. HINT : If you are having difficulty turning off your computer , see "General Problems" on page 33. 1 Save and close any open files and exit any open programs. 2 Clic[...]

SECTION 2 Finding Solutions Finding Help Information Batter y Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard P roblems Mouse Problems Network Problems P ower Problems Printer P roblems Scanner Problems Sound and Speaker Problems Video and Monitor Problems[...]

24 Solving Problems www .dell.com | support.dell.com Sometimes it’s difficult to figure out wher e to go for answers. Use this chart to help you quickly find the answers to your questions. See page 39. See page 31. Get technical assistance from Dell. See page 84. Press a key or move the mouse. See the T ell Me How help file for information on sta[...]

Solving Problems 25 See page 44. See page 43. See page 41. See page 30. See page 37. See page 36. See page 27. See page 38. See page 33. See page 42. See page 31. See page 30. See page 30. See page 33.[...]

26 Solving Problems www .dell.com | support.dell.com CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer . Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedur[...]

Solving Problems 27 Floppy drive problems NOTICE: Do not attempt to clean drive heads with a swab. Y o u may accidentally misalign the heads, which can render the drive inoperable . E NSURE THAT W INDOWS ® RECOGNIZES THE DRIVE — Double-click My Computer on the desktop. If the floppy drive is not listed, perform a full scan with your antivirus so[...]

28 Solving Problems www .dell.com | support.dell.com CD drive problems HINT : High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. C LEAN THE DRIVE — Use a commercially available cleaning kit. A DJUST THE W INDOWS VOLUME CONTROL — Click the speaker icon in the lower -right corner o[...]

Solving Problems 29 Problems writing to a CD-RW drive DVD drive problems HINT : Because of different worldwide file types, not all DVD titles work in all DVD drives. Hard drive problems C HANGE THE WRITE SPEED TO A SLOWER RATE — The CD-R W drive must receive a steady str e am of data when writing. If the stream is interrupted, an error occurs. T [...]

30 Solving Problems www .dell.com | support.dell.com HINT : Connect the modem to an analog telephone jack only . The modem does not operate while it is connected to a digital telephone network. C HECK THE TELEPHONE LINE CONNECTION — V erify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a conn[...]

Solving Problems 31 T URN OFF CALL WAITING ( CATCH - PHONE )— See your telephone directory for instructions on deactivating this featur e. Then adjust the dial-up networking connection properties. 1 Click the Start button, and then click Control P anel. 2 Click P rinters and Other Hardware , and then click Phone and Modem Options. 3 Click your co[...]

32 Solving Problems www .dell.com | support.dell.com A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. T o remove and then reinstall the program: 1 Click the Start button . 2 Click Control P anel . 3 Click Add or Remove P rograms . 4 Select the program you want to remove. 5 Click the Change[...]

Solving Problems 33 The computer stops responding A program stops responding A program crashes repeatedly HINT : Sof tware usually includes installation instr uctions in its documentation or on a floppy disk or CD. A program is designed for an earlier Windows operating system T URN THE COMPUTER OFF — If your computer locks up and you are unable t[...]

34 Solving Problems www .dell.com | support.dell.com A solid blue screen appears Other software problems T URN THE COMPUTER OFF — If the computer does not respond to a keystrok e or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. P ress the power button again to r estart the computer . The chkd[...]

Solving Problems 35 Other technical problems General hardware problems If your computer exhibits one or mor e of the following symptoms, a device conflict may exist: • Y our computer locks up, particularly while using a specific device. • A recently added device does not work. • A sound card emits noise or demonstrates other problems. • Uni[...]

36 Solving Problems www .dell.com | support.dell.com R EMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT — If removing the har dware resolves the conflict, see the hardwar e documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardwar e manufacturer for technical assistance. C H[...]

Solving Problems 37 R ESTART THE COMPUTER 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Ty p e u , press the k eyboard arrow k e ys to highlight Shut down or Tu r n O f f , and then press <Enter>. 3 After the computer turns off, press the power button to r estart the computer . I F YOU CONNECTED THE MOUSE BEFORE [...]

38 Solving Problems www .dell.com | support.dell.com C HECK THE MOUSE SETTINGS 1 Click the Start button, click Control P anel , and then click Printers and Other Hardware . 2 Click Mouse . 3 T ry adjusting the settings. R EINSTALL THE MOUSE DRIVER — See page 53. C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 54. C HECK THE NETWORK CABLE CONN[...]

Solving Problems 39 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. HINT : If the power light on the front of the computer is steady green (see page 60), the computer is operating norm ally . R ESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN C HECK YOUR NETWORK SETTINGS — Conta[...]

40 Solving Problems www .dell.com | support.dell.com I F THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power . • Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the p[...]

Solving Problems 41 HINT : Dell does not cover the printer ’s warranty . If you need technical assistance for your printer , call the printer ’s manufactur er . See the printer documentation for the correct phone number . E LIMINATE INTERFERENCE — Electrical appliances on the same circuit or operating near the computer can cause interference.[...]

42 Solving Problems www .dell.com | support.dell.com HINT : Dell does not cover the scanner ’s warranty . If you need technical assistance for your scanner , call the scanner ’s manufacturer . See the scanner documentation for the correct phone number . C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshoo[...]

Solving Problems 43 No sound from speakers HINT : The volume control in some MP3 players overrides the Windows ® volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off . C HECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speak ers are connected as shown on the setup diagram supplie[...]

44 Solving Problems www .dell.com | support.dell.com No sound from headphones If the screen is blank HINT : See the monitor documentation for troubleshooting procedures. C HECK THE HEADPHONE CABLE CONNECTION — Ensur e that the headphone cable is securely inserted into the headphone connector (see page 60). D ISABLE DIGITAL MODE — Y our headphon[...]

Solving Problems 45 If the screen is difficult to read S WAP THE POWER CABLES — Swap the computer and monitor power cables to determine if the power cable is defective. T EST THE VIDEO EXTENSION CABLE ( IF USED )— If you are using a video extension cable and r emoving the cable solves the problem, the cable is defective. T EST ANOTHER MONITOR ?[...]

46 Solving Problems www .dell.com | support.dell.com R ESTORE THE RECOMMENDED SETTINGS — Restore the original resolution and r efresh rate settings. See the T ell Me How help file for instructions. T o access help files, see page 26 .[...]

SECTION 3 Diagnostic Lights Using System R estore R einstalling Drivers R esolving Sof tware and Hardware Incompatibilities R einstalling Windows ® XP[...]

48 Advanced T roubleshooting www .dell.com | support.dell.com T o help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 61). These lights can be yellow or green. When the computer starts normally , the lights flash. After the com[...]

Advanced T roubleshooting 49 No memory modules are detected. • Reinstall all memory modules (see page 70) and then restart the computer . • T o eliminate the possibility of a faulty memory connector , remove all memory modules, install one memory module (if the system supports a single module), and restart the system. Then move the memory modul[...]

50 Advanced T roubleshooting www .dell.com | support.dell.com The Microsoft ® W indows ® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardwar e, software, or other system settings have left the computer in an undesirable operating st[...]

Advanced T roubleshooting 51 Manually Creating Restore P oints 1 Click the Start button, point to All Pr o g r a m s —> Accessories —> System T ools , and then click System Restore . 2 Click Create a restore point . 3 Click Next . 4 T ype a name for your new restor e point in the Res t or e p oi n t description field. The present date and[...]

52 Advanced T roubleshooting www .dell.com | support.dell.com 4 Select a restor e point, and then click Next . If a calendar date has only one restor e point, then that restore point is automatically selected. If two or more r estore points are available, click the restor e point that you prefer . 5 Click Next . The Restoration Complete scr een app[...]

Advanced T roubleshooting 53 NOTICE: The Dell | Support website and the Dell Dimension R esourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly . A driver is a software program that allows a har dware device controller to function properly and to communica[...]

54 Advanced T roubleshooting www .dell.com | support.dell.com 3 When the InstallShield Wizard Complete window appears, r emove the ResourceCD and click Fi n i s h to restart the computer . 4 When you see the W indows desktop, reinsert the ResourceCD into the CD or D VD drive. 5 At the W e lcome Dell System Owner screen, click Next . HINT : The R es[...]

Advanced T roubleshooting 55 6 Double-click the malfunctioning device type in the Device Manager list. 7 Double-click the icon for the specific device in the expanded list. The P roperties window appears. 8 Resolve any IRQ conflicts, as described in step 5. If an IRQ conflict exists, the Device status ar ea in the Properties window reports the car [...]

56 Advanced T roubleshooting www .dell.com | support.dell.com T o reinstall W indows XP : 1 T o reinstall W indows XP , insert the Operating System CD into the CD or D VD drive. Close any program or utility that might run after you insert the CD into the drive. 2 T urn off the computer (see page 22), and then turn the computer on again. 3 When the [...]

Advanced T roubleshooting 57 11 If you are r einstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next . If you are r einstalling W indows XP P rofessional, enter a name for your computer and a password when the Computer Name and Administrator P assword window appears, and then cl[...]

58 Advanced T roubleshooting www .dell.com | support.dell.com[...]

SECTION 4 Front and Back View of the Computer Opening the Computer Cover Looking Inside Y our Computer Adding Cards Adding Memor y Closing the Computer Cover[...]

60 Adding P arts www .dell.com | support.dell.com Front View HINT : The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. f ron t d oor power b u tt on power li g ht hard-drive light floppy-drive light USB connectors (2) h ea d p h one connector b rea k away hi nges (2)[...]

Adding P arts 61 Back View 4 1 10 9 6 8 7 2 12 13 5 11 3 1 parallel connector Connect a parallel device, such as a printer , to the parallel connector . If you have a USB printer , plug it into a USB connector . 2 mouse connector Plug a standard mouse into the gr een mouse connector . T urn off the computer and any attached devices before you conne[...]

62 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . 1 Shut down the computer (see page 22). 2 T urn off any attached d[...]

Adding P arts 63 5 P ress the two release buttons until the cover is fr ee to swing up. NOTICE: Open the cover slowly to ensure that you do not damage any cables. 6 Raise the back of the cover , and pivot it toward the front of the computer . CAUTION: If the system board standby power light is on (see page 65), the computer is still plugged into an[...]

64 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . NOTICE: Be careful when opening the computer cover to ensure that [...]

Adding P arts 65 System Board memory module connectors (DIMM A, DIMM B) page 70 floppy drive connector (DSKT) hard drive connector (IDE1) battery socket (BA T TERY) page 81 CD drive connector (IDE2) main power connector (POWER) microprocessor connector (CPU) microprocessor fan connector (F AN) front panel switch connector (FRONTP ANEL) * On compute[...]

66 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . The computer ’s card connectors allow you to install differ ent [...]

Adding P arts 67 b Gently pull on the handle and lift the card cage up and away from the computer . car d cage[...]

68 Adding P arts www .dell.com | support.dell.com 7 P ress the lever on the retention arm and raise the r etention arm. 8 If you are installing a new car d, remove the filler bracket to cr eate an empty card-slot opening. If you are r eplacing a card that is already installed in the computer , remove the car d. If necessary , disconnect any cables [...]

Adding P arts 69 CAUTION: Some network adapters automatically start the computer when they are connected to a network. T o guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 10 Insert the card into the car d connector . If the card is full-length, insert the end of the car d into [...]

70 Adding P arts www .dell.com | support.dell.com 13 Reconnect any cables that you removed in step 6. 14 Connect any cables that should be attached to the card. See the documentation for the card for information about the car d’s cable connections. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent[...]

Adding P arts 71 Removing a Memory Module 1 P ress out the securing clip at each end of the memory module connector . 2 Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector . Adding a Memory Module 1 P ress out the securing clip at each end of the memory module con[...]

72 Adding P arts www .dell.com | support.dell.com 3 Insert the module straight down into the connector , ensuring that it fits into the vertical guides at each end of the connector . Pr ess firmly on the ends of the module until it snaps into place. If you insert the module correctly , the securing clips snap into the cutouts at each end of the mod[...]

SECTION 5 Specifications Standard Settings Clearing F orgotten P asswords R eplacing the Batter y Dell T echnical Support P olicy (U.S. Only) Contacting Dell R egulator y Infor mation Limited W arranties and R etur n P olicy[...]

74 Appendix www .dell.com | support.dell.com Microprocessor Microprocessor type Intel ® Pe n t i u m ® 4 or Celeron ® L1 cache 8 KB first-level (P entium 4); 32 KB (Celeron) L2 cache 256- or 512-KB (displayed in the system setup program) pipelined-burst, eight-way set associative, write-back SR AM (P entium 4); 128-KB SRAM (Celeron) System Infor[...]

Appendix 75 Drives Externally accessible one 5.25-inch bay one 3.5-inch bay Internally accessible one bay for 1-inch–high IDE hard drive Available devices A T A-66 or A T A-100 Ultra DMA hard drive, CD drive, Zip drive, DVD drive, and CD-R W drive Ports and Connectors Externally accessible: Serial 9-pin connector; 16550C-compatible P arallel 25-h[...]

76 Appendix www .dell.com | support.dell.com Controls and Lights P ower control push button P ower light green light on power button—blinking gr een in sleep state; solid green for power on state Hard-drive access light green Diagnostic code lights four bicolor (yellow and green) located on back panel System board standby power light yellow—ind[...]

Appendix 77 Environmental (continued) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half -sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) Storage 23-G faired-squar e wave with a velocity change of 508 cm/sec (200 inches/sec) Alt[...]

78 Appendix www .dell.com | support.dell.com The system setup program contains the standard settings for your computer . NOTICE: Unless you are an expert computer user , don’t change the settings for this program. Certain changes might make your computer work incorrectly . See the following figure for an e xample of the main program screen.[...]

Appendix 79 Viewing Settings 1 T urn on (or restart) your computer . 2 When the blue DELL™ logo appears, press <F2> immediately . If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft ® Wi n d o w s ® desktop. Then shut down your computer and try again. System Setup Program Screens The sy[...]

80 Appendix www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. If you forget your user or setup passwor d, you cannot operate your computer or change settings in the system setup program until you clear the forgotten passwor d(s). NOTICE: This process erases bo[...]

Appendix 81 14 Attach the computer stand (optional) (see page 16). 15 Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: T o connect a network cable, first plug the cable into the network wall jack and then plug it into the computer . T urning on your computer with the PSWD jumper installed reenables the passwo[...]

82 Appendix www .dell.com | support.dell.com NOTICE: T o avoid damage to the system board while you pr y the batter y loose, be sure to insert the plastic screwdriver between the batter y and the socket (not the system board). 6 Insert the new battery into the socket with the side labeled "+" facing up and snap it into place. 7 Attach the[...]

Appendix 83 T echnician-assisted technical support requir es the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application softwar e, and hardwar e drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functi[...]

84 Appendix www .dell.com | support.dell.com Definition of "Third-P arty" Software and Peripherals Third-party softwar e and peripherals include any peripheral, accessory , or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party softwar e and peripherals is[...]

Appendix 85 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 Home/Small Business Sales 01 795 67602 Home/Small Business F ax 01 795 67605 Home/Small Business Customer Care 01 795 67603 P referr ed Accounts/Corporate Customer Care 0660 8056 Home/Small Business T echnical Support 01 795 67604 P referr ed Accounts/Corpora[...]

86 Appendix www .dell.com | support.dell.com Canada (North Y ork, Ontario) International Access Code: 011 Automated Or der-Status System toll-free: 1-800-433-9014 AutoT ech (Automated technical support) toll-free: 1-800-247-9362 Customer Care (F rom outside T oronto) toll-free: 1-800-387-5759 Customer Care (F rom within T oronto) 416 758-2400 Custo[...]

Appendix 87 Czech Republic (P rague) International Access Code: 00 Country Code: 420 City Code: 2 T echnical Support 02 22 83 27 27 Customer Care 02 22 83 27 11 F ax 02 22 83 27 14 T echF ax 02 22 83 27 28 Switchboard 02 22 83 27 11 W ebsite: support.euro .dell.com E-mail: czech_dell@dell.com Denmark (Copenhagen) International Access Code: 00 Count[...]

88 Appendix www .dell.com | support.dell.com F inland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 T echnical Support 09 253 313 60 T echnical Support F ax 09 253 313 81 Relational Customer Care 09 253 313 38 Home/Small Business Customer Care 09 693 791 94 F ax 09 253 313 99 Switchboard 09 253 313 00 W ebsite: support.eu[...]

Appendix 89 Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 T echnical Support 06103 766-7200 Home/Small Business Customer Care 0180-5-224400 Global Segment Customer Care 06103 766-9570 P referr ed Accounts Customer Care 06103 766-9420 Large Accounts Customer Car e 06103 766-9560 P ublic Accounts Customer Care 06103 [...]

90 Appendix www .dell.com | support.dell.com Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Home and Small Business T echnical Support 02 577 826 90 Customer Care 02 696 821 14 F ax 02 696 821 13 Switchboard 02 696 821 12 W ebsite: support.euro .dell.com E-mail: support.euro .dell.com/it/it/zdell/ Corporate T echnical Su[...]

Appendix 91 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 T echnical Support (Server) T echnical Support Outside of Japan (Server) toll-free: 0120-1984-35 81-44-556-4152 T echnical Support (Dimension™ and Inspiron™) T echnical Support Outside of Japan (Dimension and Inspiron) toll-free: 0120-1982-26 81-44-520-14[...]

92 Appendix www .dell.com | support.dell.com Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service)(Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728[...]

Appendix 93 Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) International Ac[...]

94 Appendix www .dell.com | support.dell.com Norway (L ysaker) International Access Code: 00 Country Code: 47 T echnical Support 671 16882 Relational Customer Care 671 17514 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax Switchboard 671 16865 W ebsite: support.euro .dell.com E-mail Support (P ortable Computers): nor_nbk_suppo[...]

Appendix 95 St. Lucia General Support 1-800-882-1521 Singapore (Singapore) International Access Code: 005 Country Code: 65 T echnical Support toll-free: 800 6011 051 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales toll-fr ee: 800 6011 054 Corporate Sales toll-free: 800 6011 053 South Africa (Johannesburg) International Access C[...]

96 Appendix www .dell.com | support.dell.com Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 T echnical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 F ax T e chnical Support 08 590 05 594 Sales 08 590 05 185 W ebsite: support.euro .dell.com E-mail: [...]

Appendix 97 T rinidad/T obago General Support 1-800-805-8035 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 T echnical Support (Corporate/Pr eferred Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support (Direct/P AD and general) 0870 908 0800 Global Accounts Customer Care 01344 373 185 or 01344 373 186 H[...]

98 Appendix www .dell.com | support.dell.com U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status System toll-free: 1-800-433-9014 AutoT ech (F or portable and desktop computers) toll-free: 1-800-247-9362 Dell Home and Small Business Group (F or portable and desktop computers): Customer T echnical Support ([...]

Appendix 99 Returning Items for W arranty Repair or Credit P repar e all items being returned, whether for repair or cr edit, as follows: 1 Call Dell to obtain an authorization number , and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include any acc[...]

100 Appendix www .dell.com | support.dell.com Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, ther e is no guarantee that interference will not o[...]

Appendix 101 Most Dell computers are classified for Class B environments. However , the inclusion of certain options can change the rating of some configurations to Class A. T o determine the electromagnetic classification for your computer or device, refer to the following sections specific for each r egulatory agency . Each section provides count[...]

102 Appendix www .dell.com | support.dell.com Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to P art 15 of the FCC Rules. These limits are designed to provide r easonable protection against harmful interference when the equipment is operated in a commercial environment. This equipme[...]

Appendix 103 The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: DHS • Company name: Dell Computer Corporation One Dell W ay Round Rock, T exas 78682 USA NOM Information (Mexico Only) The following information is provided on the device(s) described in this d[...]

104 Appendix www .dell.com | support.dell.com Dell-branded hardwar e products purchased in the U.S. or Canada come with either a one-year , two-year , three-year , or four -year (U.S. only) limited warranty . T o determine which warranty you purchased, see the Dell invoice that accompanied your computer . The following sections describe these limit[...]

Appendix 105 Dell will repair or r eplace products covered under this limited warranty that are r eturned to Dell’s facility . T o request warranty service, you must contact Dell’s Customer T echnical Support within the limited warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining [...]

106 Appendix www .dell.com | support.dell.com DELL DOES NOT ACCEPT LIABILITY BEY OND THE REMEDIES SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT OR LIABILITY FOR INCIDENT AL OR CONSEQUENTIAL DAMAGES, INCL UDING WITHOUT LIMIT A TION ANY LIABILITY FOR PRODUCTS NOT BEING A V AILABLE FOR USE OR FOR LOST DA T A OR SOFTW ARE. SOME ST A TES (OR JURISDIC[...]

Appendix 107 This limited warranty does not cover any items that are in one or mor e of the following categories: software; e xternal devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department[...]

108 Appendix www .dell.com | support.dell.com Limited W arranty Coverage During Y ear T wo During the second year of this limited warranty , Dell will provide, on an ex change basis and subject to Dell’s Exchange P olicy in effect on the date of the ex change, replacement parts for the Dell har dware product(s) cover ed under this limited warrant[...]

Appendix 109 General Provisions THIS LIMITED W ARRANTY GIVES Y OU SPECIFIC LEGAL RIGHTS, AND Y OU MA Y ALSO HA VE OTHER RIGHTS, WHICH V AR Y FROM ST A TE TO ST A TE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARD W A RE IS LIMITED TO REP AIR AND REPLACEMENT AS SET FOR TH IN THIS LIMITED W ARRANTY S[...]

110 Appendix www .dell.com | support.dell.com Three- Y ear Limited Warranty (U.S. Only) Dell Computer Corporation ("Dell") manufactures its har dware products from parts and components that are new or equivalent to new in accor dance with industry-standard practices. Dell warrants that the har dware products it manufactures will be fr ee [...]

Appendix 111 Limited W arranty Coverage During Y ear One During the one-year period beginning on the invoice date, Dell will repair or replace products cover ed under this limited warranty that are returned to Dell’s facility . T o request warranty service, you must contact Dell’s Customer T echnical Support within the warranty period. See &quo[...]

112 Appendix www .dell.com | support.dell.com Y ou will pay Dell for re placement parts if the replaced part is not r eturned to Dell. The process for returning r eplaced parts, and your obligation to pay for replacement parts if you do not r eturn the replaced parts to Dell, will be in accordance with Dell’s Ex change P olicy in effect on the da[...]

Appendix 113 These provisions apply to Dell’s three-year limited warranty only . F or provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to ex change a system or component, the ex change will be made in accordance with Dell’s Ex change P olicy in [...]

114 Appendix www .dell.com | support.dell.com Limited W arranty Coverage During Y ear One During the one-year period beginning on the invoice date, Dell will repair or replace products cover ed under this limited warranty that are returned to Dell's facility . T o request limited warranty service, you must contact Dell's Customer T echnic[...]

Appendix 115 Y ou will pay Dell for replacement parts when the replaced part is not returned to Dell. The process for r eturning replaced parts, and your obligation to pay for replacement parts if you do not r eturn the replaced parts to Dell, will be in accordance with Dell's Ex change P olicy in effect on the date of the ex change. Y ou acce[...]

116 Appendix www .dell.com | support.dell.com If Dell elects to ex change a system or component, the ex change will be made accordance with Dell's Ex change P olicy in effect on the date of the ex change. In any instance in which Dell issues a Return Material Authorization Number , Dell must receive the product(s) for r epair prior to the expi[...]

Appendix 117 Dell will repair or r eplace products covered under this limited warranty that are r eturned to Dell’s facility . T o request warranty service, you must contact Dell’s Customer T echnical Support within the warranty period. See "Contacting Dell" on page 84 to find the appropriate contact information for obtaining customer[...]

118 Appendix www .dell.com | support.dell.com DELL DOES NOT ACCEPT LIABILITY BEY OND THE REMEDIES SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT OR LIABILITY FOR INCIDENT AL OR CONSEQUENTIAL DAMAGES, INCL UDING WITHOUT LIMIT A TION ANY LIABILITY FOR PRODUCTS NOT BEING A V AILABLE FOR USE OR FOR LOST DA T A OR SOFTW ARE. SOME ST A TES (OR JURISDIC[...]

Appendix 119 This limited warranty does not cover any items that are in one or mor e of the following categories: software; e xternal devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; a[...]

120 Appendix www .dell.com | support.dell.com Limited W arranty Coverage During Y ear T wo During the second year of this limited warranty , Dell will provide, on an ex change basis and subject to Dell’s Exchange P olicy in effect on the date of the ex change, replacement parts for the Dell har dware product(s) cover ed under this limited warrant[...]

Appendix 121 DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARD W A RE IS LIMITED TO REP AIR AND REPLACEMENT AS SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT . THESE W A RR ANTIES GIVE Y OU SPECIFIC LEGAL RIGHTS, AND YOU MA Y ALSO HA VE OTHER RIGHTS, WHICH V AR Y FROM ST A TE TO ST A TE (OR JURISDICTION TO JURISDICTION). DELL DOES N[...]

122 Appendix www .dell.com | support.dell.com Damage due to shipping the products to you is covered under this limited warranty . Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power , servicing not authorized by Dell, usage not in accordance with product in[...]

Appendix 123 Dell owns all parts removed from r epaired products. Dell uses new and reconditioned parts made by various manufactur ers in performing warranty repairs and building r eplacement products. If Dell repairs or replaces a product, its warranty term is not extended. Limited W arranty Coverage During Y ears T wo and Three During the second [...]

124 Appendix www .dell.com | support.dell.com General Provisions DELL MAKES NO EXPRESS W ARRANTIES OR CONDITIONS BEY OND THOSE ST A TED IN THIS LIMITED W ARRANTY ST A TEMENT . DELL DISCLAIMS ALL OTHER W ARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCL UDING WITHOUT LIMIT A TION IMPLIED W ARRANTIES AND CONDITIONS OF MERCHANT ABILITY AND FITNESS FO[...]

Appendix 125 If Dell elects to ex change a system or component, the ex change will be made in accordance with Dell’s Ex change P olicy in effect on the date of the ex change. In any instance in which Dell issues a Return Material Authorization Number , Dell must receive the product(s) for r epair prior to the expiration of the warranty period in [...]

126 Appendix www .dell.com | support.dell.com This "T otal Satisfaction" Return P olicy does not apply to Dell Software and P eripherals products, which may be returned under Dell Softwar e and P eripherals's then-current r eturn policy . The "T otal Satisfaction" Return P o licy also does not apply to Dell | EMC storage pr[...]

Appendix 127 Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller , date of purchase, model and serial number , name and address of the customer , and details of symptoms and [...]

128 Appendix www .dell.com | support.dell.com Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV P aseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México , D.F .[...]

Index 129 A audio . See sound B battery disposal, 1 0 replacing, 8 1 BIOS, 78 C car ds adding, 6 6 connectors, 6 5 CD drive fixing problems, 2 8 CD-R W drive fixing problems, 2 9 Check Disk, 29 computer back view , 6 0 closing cover , 7 2 error messages, 31, 33 front door , 6 0 front view , 6 0 internal parts, 6 4 opening cover , 6 2 specifications[...]

130 Index 130 Index I Internet fixing problems, 3 0 IRQ conflicts, 54 M memory adding, 7 0 connectors, 6 5 messages s t a r t - u p , 31, 33 modem fixing problems, 3 0 monitor fixing problems, 4 4 motherboard. See system board N network fixing problems, 3 8 setting up, 2 1 Network Setup W izard, 21 O operating system reinstallation W indows XP , 5 [...]

Index 131 W warranty information, 104 W indows XP device driver rollback, 5 3 Help, 2 6 reinstalling, 5 5 scanner , 4 2 shutdown, 2 2[...]

132 Index 132 Index[...]