Dell DCSCMF инструкция обслуживания

www .dell.com | support.dell.com Dell™ V ostro™ 420/220/220s Setup and Quick Reference Guide This guide provides a features over view , specifi cations, and quick setup, software, and troubleshooting inform ation for your computer . For more information about your operating sy st em, devices, and technologies, see the Dell T echnology Guide at [...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. If you purchased[...]

Contents 3 Contents 1 Finding Information . . . . . . . . . . . . . . . . . . 7 2 Setting Up Y our Computer . . . . . . . . . . . . . 9 Quick Setup . . . . . . . . . . . . . . . . . . . . . . . . 9 Installing Y our Computer in an Enclosure . . . . . . . . 14 Connecting to the Internet . . . . . . . . . . . . . . . . 16 Setting Up Y our Internet Con[...]

4 Contents V ostro 220s Back View . . . . . . . . . . . . . . . . . . 28 V ostro 220s Back Panel Connectors . . . . . . . . . . . 29 4 Specifications . . . . . . . . . . . . . . . . . . . . 31 5 T roubleshooting . . . . . . . . . . . . . . . . . . . 39 T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Power Lights . . . . . . . . . . [...]

Contents 5 Restoring Y our Operating Sy stem . . . . . . . . . . . . 60 Using Microsoft ® Windows ® Sy stem Restore . . . 60 Using Dell™ Factory Image Restore . . . . . . . . 62 Using the Operating Sy stem Media . . . . . . . . 63 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 65 Obtaining Assistance . . . . . . . . . . . . . . . [...]

6 Contents[...]

Finding Information 7 Finding Information NOTE: Some features or media may be optional and ma y not ship with your computer . Some features or media may n ot be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Service T ag/Express Ser vice Code The Service T ag/Expr ess Service[...]

8 Finding Information Safety, Regulatory, W arranty, and Support Documentation This type of information may have shipped with your computer . F or additional regulatory information, see the Regulatory Compliance Homepage on www .dell.com at the following location: www .dell.com/regulatory_compliance. • W arranty information • T erms and Conditi[...]

Setting Up Y our Computer 9 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer . For addition al safety best practices information, see the Regulator y Compliance Homepage at www .dell.com/regulatory_compliance. NOTE: Some devices may not[...]

10 Setting Up Y our Computer[...]

Setting Up Y our Computer 11 2 Connect a USB device, such as a keyboar d or mouse. 3 Connect the network cable.[...]

12 Setting Up Y our Computer 4 Connect the modem. 5 Connect the power cable(s).[...]

Setting Up Y our Computer 13 6 P ress the power buttons on th e monitor and the computer . 7 Connect to your network. 1 desktop computer with network adapter 2 wireless router 3 cable or DSL mode m 4 Internet service 5 desktop computer with USB wireless adapter 6 USB wireless adapter 4 3 2 6 5 1[...]

14 Setting Up Y our Computer Installing Y our Computer in an Enclosure Installing your computer in an enclosure can r estrict the airflow and impact your computer ’s performance, possibly causing it to overheat. F ollow the guidelines below when installing your computer in an enclosure. CAUTION: Before installing your computer in an enclosure, re[...]

Setting Up Y our Computer 15 • If your computer is installed in a corner on a desk or under a desk, leave at least 5.1-cm (2-in) clearance from the back of the computer to the wall to permit the airflow requir ed for proper ventilation.[...]

16 Setting Up Y our Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection , connect a telephone line to the modem connect or on your computer and to the telephone wall connect[...]

Setting Up Y our Computer 17 NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP . 5 F ollow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Microsoft Windows ® XP 1 Save and close any open files, and exit any open programs. 2 Click Start →[...]

18 Setting Up Y our Computer Microsoft Windows ® XP W indows XP provides the F iles and Settings T ransfer W izard to move data from a source computer to a new computer . Y ou can transfer the data to the new computer over a network or serial connection, or you can store it on r emo vable media, such as a writable CD, for transfer to the new compu[...]

Setting Up Y our Computer 19 4 On the Which computer is this? screen, click Old Computer → Next . 5 On the Select a transfer method screen, click the transfer method you pr efer . 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collecti[...]

20 Setting Up Y our Computer 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next . 7 Go to the old computer . T o copy data from the old computer: 1 On the old computer , insert the wizard disk, and click Start → Run . 2 In the Open field on the Run window , browse to the path for fastwiz (on [...]

About Y our Computer 21 About Y our Computer V ostro 420 Front V iew 1 optical drive 2 drive bay front panel (open) 3 optional optical-drive ba y s (2) 4 USB 2.0 connectors (4) 5 microphone connector 6 IEEE 1394 connector (optional) 7 headphone connector 8 power button, power light 9 drive-activity light 10 media card reader (optional) 1 2 3 4 5 7 [...]

22 About Y our Computer V ostro 420 Back V iew 1 power cord connector 2 power -supply vent 3 security cable/padlock ri ngs 4 expansion card slots 5 back-panel connectors 6 power -supply li ght 7 voltage selector switch 7 1 6 5 3 4 2[...]

About Y our Computer 23 V ostro 420 Back Panel Connectors 1 PS/2 mouse connector 2 VGA connector 3 USB 2.0 connectors (2) 4 link integrity light 5 network adapter connector 6 network-activity light 7 line-in connector 8 line-out connector 9 microphone connector 10 USB 2.0 connectors (4) 11 eSA T A connector 12 display port 13 serial connector (9-pi[...]

24 About Y our Computer V ostro 220 Front V iew 1 optical drive 2 drive bay front panel (open) 3 optional optical-drive ba y 4 USB 2.0 connectors (4) 5 IEEE 1394 connector (opti onal) 6 headphone connector 7 microphone connector 8 po wer button, power light 9 drive-activity light 10 media card reader (optional) 1 3 5 4 6 7 9 8 10 2[...]

About Y our Computer 25 V ostro 220 Back V iew 1 power cord connector 2 power -supply vent 3 security cable/padlock rings 4 expansion card slots 5 back-panel connectors 6 power -supply light 7 voltage selector switch 6 1 7 5 4 3 2[...]

26 About Y our Computer V ostro 220 Back Panel Connectors 1 PS/2 mouse connector 2 VGA connector 3 link integrity ligh t 4 network adapter connector 5 network-activity light 6 line-in connector 7 line-out connector 8 microphone connector 9 USB 2.0 connectors (4) 10 serial connector 11 PS/2 keyboard connector 34 9 8 5 2 6 7 1 10 11[...]

About Y our Computer 27 V ostro 220s Front V iew 1 media card reader (optio nal) 2 power button, power light 3 USB 2.0 connectors (2 ) 4 headphone connector 5 microphone connector 6 drive-activity light 7 optical drive 1 5 7 6 4 3 2[...]

28 About Y our Computer V ostro 220s Back V iew 1 security cable/padlock rings 2 voltage selector switch 3 power connector 4 power supply vents 5 power supply light 6 expansion card slots 7 back-panel connectors 1 6 7 3 2 4 5[...]

About Y our Computer 29 V ostro 220s Back Panel Connectors 1 PS/2 mouse connector 2 VGA connector 3 link integrity light 4 n etwork adapter connector 5 network-activity light 6 line-in connector 7 line-out connecto r 8 microphone connector 9 USB 2.0 connectors (4) 10 serial connector 11 PS/2 keyboard connector 34 9 8 5 2 6 7 1 10 11[...]

30 About Y our Computer[...]

Specifications 31 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of yo ur computer , click Start → Help and Support and select the option to view information about your computer . Processor P rocessor types: V ostro 420: Intel ® Core ™ 2 Quad, Cor e ™ 2 Duo processors V ostro 220, 220s : [...]

32 Specifications NOTE: Due to the unique archit ecture of the Intel Core2 Quad processor , your sy stem board and power supply must be included when upgr ading processors. Minimum memory 512 MB Maximum memory 4 GB Vide o Ty p e : Integrated Intel GMA X4500HD Discrete supports dual independent displays NOTE: Support for discrete graphics option via[...]

Specifications 33 PCI cards: connectors V ostro 420: one PCIe x16 two PCIe x1 four PCI V ostro 220/220s one PCIe x16 one PCIe x1 two PCI connector size 124 pins connector data width (maximum) 32 bits x1 PCI Express car ds: connector one connector size 36 pins connector data width (maximum) one PCI Express lane x16 PCI Express car ds: connector one [...]

34 Specifications Drives Externally accessible: V ostro 420: three 5.25-inch Op tical Disk Drives one media card r eader (optional) V ostro 220: two 5.25-inch Optical Disk Drives one media card r eader (optional) V ostro 220s: one 5.25-inch Optical Disk Drive one media card r eader (optional) Internally accessible V ostro 420: one to four 3.5-inch [...]

Specifications 35 USB USB 2.0 compliant, support 2.0 A sustained charge to power external USB devices: V ostro 420: two internal connectors four in front six in back V ostro 220: two internal connectors four ports in front four ports in back V ostro 220s: two internal connectors two ports in front four ports in back Aud io 5.1 channel support Syste[...]

36 Specifications F ront panel audio HDA header one 10-pin connector Pr o c e s s o r one 775-pin connector Memory V ostro 420: four 240-pin connectors V ostro 220/220s: two 240-pin con nectors Po w e r 1 2 V one 4-pin connector Po w e r one 24-pin connector Controls and Lights F ront of computer: Po w e r b u t t o n push button P ower light blue [...]

Specifications 37 Power DC power supply : W attage V ostro 420: 350 W V ostro 220: 300 W V ostro 220s: 250 W Maximum heat dissipation (MHD) for 350 W power supply , 1194 BTU/hr for 300 W power supply , 1023 BTU/hr for 250 W power supply , 853 BTU/hr NOTE: Heat dissipation is calculated by using the power supply wattage rating. V oltage (see the saf[...]

38 Specifications Environmental T emperature: Operating 10°C to 35°C (50°F to 95°F) Storage –40°C to 65°C (–40°F to 150°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 5 Hz to 350 Hz at 0.0002 G 2 /Hz Storage 5 Hz to 500 Hz at 0.001 to 0.01 G 2 /Hz Maximum shock: Operating 40 G +/- 5% with pulse duration of [...]

T roubleshooting 39 T roubleshooting CAUTION: T o guard against the likelihood of elec tric shock, laceration by moving fan blades, or other expected injuries, alway s unplug your computer from the electrical outlet before opening the cover . CAUTION: Before you begin any of th e procedures in this section, read the safety information that shipped [...]

40 T r oubleshooting If your computer b eeps during start-up: 1 W rite down the beep code. 2 R un the Dell Diagnostics to identif y a more serious cause (see "Dell Diagnostics" on page 48). Code (repetitive short beeps) Description Suggested Remedy 1 BIOS checksum failure. P ossible system board failur e. Contact Dell. 2 No memory modules[...]

T roubleshooting 41 Error Messages CAUTION: Before you begin any of th e procedures in this section, read the safety information that shipped with your computer . For addition al safety best practices information, see the Regulator y Compliance Homepage at www .dell.com/regulatory_compliance. If the message is not listed, see the documentation for [...]

42 T r oubleshooting D ISK C: FAILED INITIALIZATION — The hard drive failed initialization. R un the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 48). D RIVE NOT READY — The operation requir es a hard drive in the bay befor e it can continue. Install a hard drive in the hard drive bay . See your Service Man[...]

T roubleshooting 43 H ARD - DISK DRIVE FAILURE — The hard drive does not r espond to commands from the computer . Shut down the computer , remove the hard drive (see your Service Manual at support.dell.com ), and boot the computer from a CD. Then, shut down the computer , reinsta ll the har d drive, and restart the computer . If the problem persi[...]

44 T r oubleshooting M EMORY ADDRESS LINE FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or im properly seated. Reinstall the memory modules and, if necessary , replace them. See your Service Manual at support.dell.com for more information. M EMORY ALLOCATION ERROR — The software you ar e attempting to run is co[...]

T roubleshooting 45 O PERATING SY STEM NOT FOUND — Reinstall the har d drive (see your Service Manual at support.dell.com ). If the problem persists, contact Dell (see "Contacting Dell" on page 71). O PTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 71). A REQUIRED .DLL FILE[...]

46 T r oubleshooting setup program, then immediately exit the program (see your Service Manual at support.dell.com ). If the message reappears, contact Dell (see "Contacting Dell" on page 71). T IME - OF - DAY CLOCK STOPPED — The reserve battery that supports the system configuration settings may requir e rech ar ging. Connect your comp[...]

T roubleshooting 47 CPU FAN FAILURE — P r ocessor fan failure. Replac e processor fan. See your Service Manual at support.dell.com . H ARD - DISK DRIVE FAILURE — P ossible hard drive failur e during hard drive POST . Check cables, swap hard disks, or see "Contacting Dell" on page 71 for assistance. H ARD - DISK DRIVE READ FAILURE — [...]

48 T r oubleshooting 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Wi n d ow s X P: 1 Click Start → Help and Support . 2 Ty p e hardware troubleshooter in the search field and press <Enter> to start the search. 3 In the F ix a P roblem section, click Hardware T rou[...]

T roubleshooting 49 Starting the Dell Diagnostic s From Y our Hard Drive NOTE: If your computer cannot disp lay a screen image, see "Contacting Dell" on page 71 . 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly . 2 T urn on (or restart) your computer . 3 When the DELL™ logo appears, p[...]

50 T r oubleshooting 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen. T roubleshooting T ips F ollow these tips when trou bleshooting your computer: • If you added or removed a part befo r e the problem started, review the installation procedures and ensur e that the p[...]

T roubleshooting 51 • Ensure that the main power cable and front panel cable ar e securely connected to the system board (see your Service Manual at support.dell.com ). I F THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING — • Ensure that the display is connected and power ed on. • If the display is connected and powe red on, see &[...]

52 T r oubleshooting I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you ar e not using to see if that resolves the problem. • See the software documentation for minimum memory r equirements. If necessary , install additional memory (see your Service Manual at support.dell.com ). •[...]

T roubleshooting 53 T URN THE COMPUTER OFF — If you are unable to get a r esponse by pressing a key on your k eyboard or moving your mo use, pr ess and hold the power button for at least 8 to 10 seconds (until t he computer turns off), and then restart your computer . A program stops responding E ND THE PROGRAM — 1 P ress <Ctrl><Shift&[...]

54 T r oubleshooting A solid blue screen appears T URN THE COMPUTER OFF — If you are unable to get a r esponse by pressing a key on your k eyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until t he computer turns off), and then restart your computer . Other software problems C HECK THE SOFTWARE DOCUMENT[...]

T roubleshooting 55 Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self -support inform ation, software updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the [...]

56 T r oubleshooting[...]

Reinstalling Software 57 Reinstalling Software Drivers Identifying Drivers If you experience a problem with any de vice, identify whether the driver is the source of your problem and, if necessary , update the driver . Microsoft ® W indows V ista ® : 1 Click the W indows Vista Start button™ , and right-click Computer . 2 Click P roperties → D[...]

58 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell ™ computers. If you install drivers obtained from other sources, your computer might n ot work correctly . Returning to a Previous Device Driver V ersion W indows V[...]

Reinstalling Software 59 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically . If it does not, start Wi ndows Explorer , click your media drive directory to display the media conten ts, and then do uble-click the aut[...]

60 Reinstalling Software 3 Double-click the type of device for wh ich you are installing the driver (for exa m p le , Audio or Vi d e o ). 4 Double-click the name of the device fo r which you are installing the driver . 5 Click the Driver tab → Update Driver → Browse my computer for driver software . 6 Click Browse and browse to the location to[...]

Reinstalling Software 61 NOTICE: Make regular backups of your da ta files. Sy stem Restore does not monitor your data fi les or recover them. NOTE: The procedures in this document we re written for th e Windows default view , so they may not apply if you set your Dell™ comp uter to the Windows Classic view . NOTE: Set your Dell™ computer to the[...]

62 Reinstalling Software Wi n d ow s Vi s t a : 1 Click Start . 2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next . Wi n d ow s X P : 1 Click Start → All P rograms → Accessories → System T ools → System Res t or e . 2 Click Undo my last restoration and click Next . Enabli[...]

Reinstalling Software 63 Dell Factory Image Restore (Windows Vista Only) 1 T urn on the computer . When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options W indow . 2 Select Rep a ir Y o u r C o mp ut e r . The System Recovery Options window appears. 3 Select a keyboar d layout and click Next . 4 T o acc[...]

64 Reinstalling Software NOTICE: Before performing the instal lation, back up all data files on your primary hard drive. For conventional hard drive confi gurations, the primary hard drive is the first drive detected by the computer . T o reinstall W indows, you need the Dell™ Operating System media a nd the Dell Drivers and Utilities media. NOTE[...]

Getting Help 65 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and mode m cables from all electric al outlets. Follow the safety instructions that shipped wi th your computer . For additional safe ty best practices information, see the Regulator y Compliance Homepage at www[...]

66 Getting Help F or instructions on using the Dell Su pport, see "T echnical Support and Customer Service" on page 66. NOTE: Some of the following serv ices are not alway s available in all locations outside the continental U.S. Call your loca l Dell representative for information on availability . T echnical Support and Customer Service[...]

Getting Help 67 Y ou can access Dell Support through the following websites and e-mail addresses: • Dell Support websites: support.dell.com support.jp.dell.com (Japan only) support.euro .dell.com (Europe only) • Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean cou[...]

68 Getting Help Automated Order -Status Service T o check on the status of any Dell prod ucts that you have order ed, you can go to support.dell.com , or you can call the automa ted order -status service. A recor ding prompts you for the informati on needed to locate and report on your order . F or the telephone number to call for your region, see [...]

Getting Help 69 4 P ack the equipment to be r eturned in the original (or equivalent) packing materials. Y ou are responsible for paying shipping e xpenses. Y o u are also r esponsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O .D.) packages ar e not accepted. Returns that ar[...]

70 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, version[...]

Getting Help 71 Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. A va[...]

72 Getting Help[...]

Index 73 Index B beep codes, 39 C connecting Internet, 1 6 modem, 1 2 monitor , 9 network, 1 3 network cable, 1 1 power cables, 1 2 contacting Dell, 65, 71 D Dell c o n t a c t i n g , 65, 71 F actory Image Restore, 6 2 software updates, 5 5 Support Utility , 5 5 technical support and customer service, 6 6 T echnical Update Service, 5 4 Dell Diagno[...]

74 Index F F actory Image Restore, 62 F iles and Settings T ransfer Wi z a r d , 1 7 finding information, 7 I Internet connecting, 1 6 setting up, 1 6 L license label, 8 M media Drivers and Utilities, 7 operating system, 7 memory troubleshooting, 5 1 N networks, 13 connecting, 1 3 O operating system Dell F actory Image Restore , 6 2 media, 6 3 rein[...]

Index 75 Service Manual, 8 Service T ag, 7 setup computer , 9 installing your computer in an enclosure, 1 4 Internet, 1 6 quick setup, 9 software problems, 5 3 reinstalling, 5 7 t r o u b l e s h o o t i n g , 53-54 updates, 5 4 specifications all, 3 1 audio , 3 2 connectors, 3 4 controls and lights, 3 6 drives, 3 4 environmental, 3 8 expansion bus[...]

76 Index V view b a c k , 22, 25, 28 back panel connectors, 23, 26, 29 front, 2 1 W warranty information, 8 W indows License label, 8 W indows Vista Dell F actory Image R e s t o r e , 62-63 Device Driver Rollback, 5 8 P rogram Compatibility wizard, 5 3 reinstalling, 7 returning to a pr evious device driver version, 5 8 System Restore, 6 0 W indows[...]