Dell PP13S инструкция обслуживания

www .dell.com | support.dell.com Dell™ Latitude™ E4300 Setup and Quick Reference Guide This guide provides a features over view , specifi cations, and quick setup, software, and troubleshooting inform ation for your computer . For more information about your operating sy st em, devices, and technologies, see the Dell T echnology Guide at suppor[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , If you purchased a Dell™[...]

Contents 3 Contents 1 About Y our Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch and De ll™ Wi-Fi Catcher™ Network Locator . . . . . . . . . . . .[...]

4 Contents 4 T roubleshooting . . . . . . . . . . . . . . . . . . . 29 T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Power Lights . . . . . . . . . . . . . . . . . . . . 29 Beep Codes . . . . . . . . . . . . . . . . . . . . . 29 Error Messages . . . . . . . . . . . . . . . . . . . 31 Sy stem Messages . . . . . . . . . . . . . . . [...]

Contents 5 6 Finding Information . . . . . . . . . . . . . . . . . 55 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 59 Obtaining Assistance . . . . . . . . . . . . . . . . . . 59 T echni cal Support and Customer Service . . . . . 60 DellConnect™ . . . . . . . . . . . . . . . . . . . . 60 Online Services . . . . . . . . . . . . . . [...]

6 Contents book.book Page 6 Thursday , October 16, 2008 12:19 PM[...]

About Y our Computer 7 About Y our Computer Front V iew 1 camera (optional) 2 display 3 keyboard status lights 4 keyboard 2 1 3 4 7 8 9 6 5 11 12 15 16 21 13 17 14 18 10 20 19 book.book Page 7 Thursday , October 16, 2008 12:19 PM[...]

8 About Y our Computer 5 volume control buttons 6 Dell™ Latitude ON™ button (optional) 7 power button 8 USB connector 9 IEEE 1394 connector 10 wireless switch and Dell Wi-Fi Catcher™ Network Locator button 11 audio (line-out) and microphone (lin e-in) connectors 12 optical drive 13 ExpressCard slot 14 fingerprint reader (optional) 15 contactl[...]

About Y our Computer 9 Back V iew CAUTION: Do not block, push objects into, or allow dust to accu mulate in the cooling vents. Do not store your Dell compute r in a low-airflow environment, such as a closed briefcase, wh ile it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the comput[...]

10 About Y our Computer Battery Removal CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer . For addi tional safety best practices information, see the Regulator y Compliance Homepage at www .dell.com/regulatory_compliance. CAUTION: Before removing or replacing the batter y ,[...]

About Y our Computer 11 Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator Use the wireless switch to enable or di sable wir eless network devices and the W i-F i Catcher Network L ocator to lo cate networks. F or information about connecting to the Internet, see "Co nnecting to the Internet" on page 16. wireless switch icon Del[...]

12 About Y our Computer book.book Page 12 Thursday , October 16, 2008 12:19 PM[...]

Setting Up Y our Computer 13 Setting Up Y our Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer . For addition al safety best practices information, see the Regulator y Compliance Homepage at www .dell.com/regulatory_compliance. CAUTION: The AC adapter w[...]

14 Setting Up Y our Computer 2 Connect the network cable. 3 Connect USB devices, such as a mouse or keyboar d. 4 Connect IEEE 1394 devices, such as a D VD player . 5 Open the computer display and press the power button to turn on the computer . book.book Page 14 Thursday , October 16, 2008 12:19 PM[...]

Setting Up Y our Computer 15 NOTE: It is recommended tha t you turn on and shut down your computer at least once before you install any cards or connect the compu ter to a docking device or other external device, such as a printer . 6 Connect to the Internet. See "Connecting to the Internet" on page 16 for more information. 1 Internet ser[...]

16 Setting Up Y our Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection , connect a telephone line to the modem connect or on your computer and to the telephone wall connect[...]

Setting Up Y our Computer 17 NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP . 5 F ollow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Microsoft Windows ® XP 1 Save and close any open files, and exit any open programs. 2 Click Start →[...]

18 Setting Up Y our Computer Microsoft Windows ® XP W indows XP provides the F iles and Settings T ransfer W izard to move data from a source computer to a new computer . Y ou can transfer the data to the new computer over a network or serial connection, or you can store it on r emo vable media, such as a writable CD, for transfer to the new compu[...]

Setting Up Y our Computer 19 4 On the Which computer is this? screen, click Old Computer → Next . 5 On the Select a transfer method screen, click the transfer method you pr efer . 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next . After the information has been copied, the Completing the Collecti[...]

20 Setting Up Y our Computer 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next . 7 Go to the old computer . T o copy data from the old computer: 1 On the old computer , insert the wizard disk, and click Start → Run . 2 In the Open field on the Run window , browse to the path for fastwiz (on [...]

Specifications 21 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of yo ur computer , click Start → Help and Support and select the option to view information about your computer . Processor P rocessor type Intel ® Core™2 Duo L1 cache 32 KB per instruction, 32-KB data cache per core L2 cache[...]

22 Specifications Smart Card Read/write capabilities reads and writes to all ISO 7816 1/2/3/4 microprocessor cards (T=0, T=1) Cards supported 3 V and 5 V P rogram technology supported Java cards Interface speed 9600–115,200 bps EMV level level 1 certified WHQL certification PC/SC Compatibility compatible within a PKI environment Insert/eject cycl[...]

Specifications 23 Minimum memory 1 GB Maximum memory 8 GB (requir es 64-bit Windows V ista) NOTE: In order to take advantage of the dual-c hannel bandwidth capability , both memory sockets must be popul ated and must match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memo ry is re[...]

24 Specifications Mobile Broadband full Mini-Card GPS supported by Mobile Broadband full Mini- Card Vide o Video type integrated on system board, har dware accelerated Data bus integrated video Video controller Intel Extreme Video memory up to 64 MB (shared, at system memory of less than 512 MB) up to 256 MB (shar e d, at system memory of more than[...]

Specifications 25 Display T ype (active-matrix TFT) WXGA Dimensions: Height 178.8 mm (7.039 inches) Wi d t h 289.7 mm (11.41 inches) Diagonal 337.8 mm (13.3 inches) Maximum resolution 1280 x 800 at 262 K colors Refresh rate 60 Hz Operating angle 0 ° (closed) to 160° (except when dock ed) Viewing angles: Horizontal 40/40° V ertical 15/30° Pix el[...]

26 Specifications Battery T ypes 3-cell (2.6Ahr) 28Whr/11.1VDC 3-cell (2.8Ahr) 30Whr/11.1VDC 6-cell (2.6Ahr) 56Whr/11.1VDC 6-cell (2.8Ahr) 60Whr/11.1VDC 6-cell (2.15Ahr) 48Whr/11.1VDC battery slice Depth 28.8 mm (1.13 inches) (3 cell) 51.1 mm (2.01 inches) (6 cell) 200.3 mm (7.89 inches) (battery slice) Height 21.85 mm (0.86 inch) (3 cell and 6 cel[...]

Specifications 27 T emperature range: Operating 0° to 40°C (32° to 104°F) Storage –10° to 65°C (14° to 149°F) Coin-cell battery CR-2032 AC Adapter Input voltage 100–240 V AC Input current (maximum) 1.5 A Input frequency 50–60 Hz T emperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) P A[...]

28 Specifications Phy sical Height 25.4–29.5 mm (0.9843–1.142 inches) W idth 310 mm (12.2 inches) Depth 217 mm (8.543 inches) W eight 1.5 kg (3.3 lb) (with 3-cell battery , airbay , and an SSD drive) 1.6 kg (3.5 lb) (with 3-cell battery , D VDRW drive, and an SSD drive) Environmental T emperature range: Operating 0° to 35°C (32° to 95°F) St[...]

T roubleshooting 29 T roubleshooting CAUTION: T o guard against the likelihood of elec tric shock, laceration by moving fan blades, or other expected injuries, alway s unplug your computer from the electrical outlet before opening the cover . CAUTION: Before you begin any of th e procedures in this section, read the safety information that shipped [...]

30 T r oubleshooting If your computer b eeps during start-up: 1 W rite down the beep code. 2 R un the Dell Diagnostics to identif y a more serious cause (see "Dell Diagnostics" on page 38). Code (repetitive short beeps) Description Suggested Remedy 1 BIOS checksum failure. P ossible system board failur e. Contact Dell. 2 No memory modules[...]

T roubleshooting 31 Error Messages CAUTION: Before you begin any of th e procedures in this section, read the safety information that shipped with your computer . For addition al safety best practices information, see the Regulator y Compliance Homepage at www .dell.com/regulatory_compliance. If the message is not listed, see the documentation for [...]

32 T r oubleshooting D ISK C: FAILED INITIALIZATION — The hard drive failed initialization. R un the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38). D RIVE NOT READY — The operation requir es a hard drive in the bay befor e it can continue. Install a hard drive in the hard drive bay . See your Service Man[...]

T roubleshooting 33 H ARD - DISK DRIVE FAILURE — The hard drive does not r espond to commands from the computer . Shut down the computer , remove the hard drive (see your Service Manual at support.dell.com ), and boot the computer from a CD. Then, shut down the computer , reinsta ll the har d drive, and restart the computer . If the problem persi[...]

34 T r oubleshooting M EMORY ADDRESS LINE FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or im properly seated. Reinstall the memory modules and, if necessary , r eplace them. See your Service Manual at support.dell.com for more information. M EMORY ALLOCATION ERROR — The software you ar e attempting to run is c[...]

T roubleshooting 35 O PERATING SY STEM NOT FOUND — Reinstall the har d drive (see your Service Manual at support.dell.com ). If the problem persists, contact Dell (see "Contacting Dell" on page 65). O PTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 65). A REQUIRED .DLL FILE[...]

36 T r oubleshooting setup program, then immediately exit the program (see your Service Manual at support.dell.com ). If the message reappears, contact Dell (see "Contacting Dell" on page 65). T IME - OF - DAY CLOCK STOPPED — The reserve battery that supports the system configuration settings may requir e rech ar ging. Connect your comp[...]

T roubleshooting 37 CPU FAN FAILURE — P r ocessor fan failure. Replac e processor fan. See your Service Manual at support.dell.com . H ARD - DISK DRIVE FAILURE — P ossible hard drive failur e during hard drive POST . Check cables, swap har d disks, or see "Contacting Dell" on page 65 for assistance. H ARD - DISK DRIVE READ FAILURE —[...]

38 T r oubleshooting 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Wi n d ow s X P: 1 Click Start → Help and Support . 2 Ty p e hardware troubleshooter in the search field and press <Enter> to start the search. 3 In the F ix a P roblem section, click Hardware T rou[...]

T roubleshooting 39 Starting the Dell Diagnostic s From Y our Hard Drive NOTE: If your computer cannot disp lay a screen image, see "Contacting Dell" on page 65 . 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly . 2 T urn on (or restart) your computer . 3 When the DELL™ logo appears, p[...]

40 T r oubleshooting 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen. T roubleshooting T ips F ollow these tips when trou bleshooting your computer: • If you added or removed a part befo r e the problem started, review the installation procedures and ensur e that the p[...]

T roubleshooting 41 • Ensure that the main power cable and front panel cable ar e securely connected to the system board (see your Service Manual at support.dell.com ). I F THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING — • Ensure that the display is connected and power ed on. • If the display is connected and powe red on, see &[...]

42 T r oubleshooting I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE — • Save and close any open files and exit any open programs you ar e not using to see if that resolves the problem. • See the software documentation for minimum memory r equirements. If necessary , install additional memory (see your Service Manual at support.dell.com ). •[...]

T roubleshooting 43 T URN THE COMPUTER OFF — If you are unable to get a r esponse by pressing a key on your k eyboard or moving your mo use, pr ess and hold the power button for at least 8 to 10 seconds (until t he computer turns off), and then restart your computer . A program stops responding E ND THE PROGRAM — 1 P ress <Ctrl><Shift&[...]

44 T r oubleshooting A solid blue screen appears T URN THE COMPUTER OFF — If you are unable to get a r esponse by pressing a key on your k eyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until t he computer turns off), and then restart your computer . Other software problems C HECK THE SOFTWARE DOCUMENT[...]

T roubleshooting 45 Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self -support inform ation, software updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the [...]

46 T r oubleshooting book.book Page 46 Thursday , October 16, 2008 12:19 PM[...]

Reinstalling Software 47 Reinstalling Software Drivers Identifying Drivers If you experience a problem with any de vice, identify whether the driver is the source of your problem and, if necessary , update the driver . Microsoft ® W indows V ista ® : 1 Click the W indows Vista Start button , and right-click Computer . 2 Click P roperties → Devi[...]

48 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell ™ computers. If you install drivers obtained from other sources, your computer might n ot work correctly . Returning to a Previous Device Driver V ersion W indows V[...]

Reinstalling Software 49 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically . If it does not, start Wi ndows Explorer , click your media drive directory to display the media conten ts, and then do uble-click the aut[...]

50 Reinstalling Software 3 Double-click the type of device for which you are installing the driver (for exa m p le , Audio or Vi d e o ). 4 Double-click the name of the device fo r which you are installing the driver . 5 Click the Driver tab → Update Driver → Browse my computer for driver software . 6 Click Browse and browse to the location to [...]

Reinstalling Software 51 NOTICE: Make regular backups of your da ta files. Sy stem Restore does not monitor your data fi les or recover them. NOTE: The procedures in this document we re written for th e Windows default view , so they may not apply if you set your Dell™ comp uter to the Windows Classic view . NOTE: Set your Dell™ computer to the[...]

52 Reinstalling Software Wi n d ow s Vis t a : 1 Click Start . 2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next . Wi n d ow s X P : 1 Click Start → All P rograms → Accessories → System T ools → System Res t or e . 2 Click Undo my last restoration and click Next . Enablin[...]

Reinstalling Software 53 Dell Factory Image Restore (Windows Vista Only) 1 T urn on the computer . When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options W indow . 2 Select Rep ai r Y o u r C o mp u te r . The System Recovery Options window appears. 3 Select a keyboar d layout and click Next . 4 T o acc[...]

54 Reinstalling Software NOTICE: Before performing the instal lation, back up all data files on your primary hard drive. For conventional hard drive confi gurations, the primary hard drive is the first drive detected by the computer . T o reinstall W i ndows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE[...]

Finding Information 55 Finding Information NOTE: Some features or media may be optional and ma y not ship with your computer . Some features or media may n ot be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Service T ag/Express Ser vice Code The Service T ag/Expr ess Servic[...]

56 Finding Information Safety, Regulatory, W arranty, and Support Documentation This type of information may have shipped with your computer . F or additional regulatory information, see the Regulatory Compliance Homepage on www .dell.com at the following location: www .dell.com/regulatory_compliance. • W arranty information • T erms and Condit[...]

Finding Information 57 Microsoft ® Windows ® License Label Y our Microsoft W indows License is located on your computer . • P rovides your operating system product key . Document/Media/Label Contents book.book Page 57 Thursday , October 16, 2008 12:19 PM[...]

58 Finding Information book.book Page 58 Thursday , October 16, 2008 12:19 PM[...]

Getting Help 59 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and mode m cables from all electric al outlets. Follow the safety instructions that shippe d with your computer . If you experience a problem with yo ur computer , you can complete the following steps to diagnos[...]

60 Getting Help NOTE: Some of the following serv ices are not alway s available in all locations outside the continental U.S. Call your loca l Dell representative for information on availability . T echnical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardwar e. Our support staff uses[...]

Getting Help 61 • Dell Support e-mail addresses: mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/P acific countries only) • Dell Marketing and Sales e-mail addr esses: apmarketing@dell.com (Asian/P acific countries only) sales_canada@dell.com (Canada o[...]

62 Getting Help Product Information If you need information about additional products available from Dell, or if you would like to place an or der , visit the Dell website at www .dell.com . F or the telephone number to call for your regi on or to speak to a sales specialist, see "Contacting Dell" on page 65. Returning Items for W arranty[...]

Getting Help 63 Before Y ou Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’ s automated-support telephone sy stem direct y our call more efficiently . Y ou may also be asked for your Service T ag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnost[...]

64 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, version[...]

Getting Help 65 Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. A va[...]

66 Getting Help book.book Page 66 Thursday , October 16, 2008 12:19 PM[...]

Index 67 Index B back view , 9 beep codes, 29 C computer specifications, 2 1 connecting AC adapter , 1 3 IEEE 1394 devices, 1 4 Internet, 1 6 network, 1 5 network cable, 1 4 USB devices, 1 4 contacting Dell, 59, 65 D Dell c o n t a c t i n g , 59, 65 F actory Image Restore, 5 2 software updates, 4 5 Support Utility , 4 5 technical support and custo[...]

68 Index E End User License Agreement (EULA), 56 ergonomics information, 56 error messages beep codes, 2 9 Express Service Code, 55 F F actory Image Restore, 52 F iles and Settings T ransfer Wi z a r d , 1 7 finding information, 55 front view , 7 I Internet connecting, 1 6 setting up, 1 6 W i-F i Catcher Network Loc ato r , 1 1 wireless switch, 1 1[...]

Index 69 P phone numbers, 65 power power light conditions, 4 0 troubleshooting, 4 0 problems restor e to previous state, 5 0 R regulatory information, 56 reinstalling drivers and utilities, 4 8 software, 4 7 S S.M.A.R.T , 37 safety information, 56 Service Manual, 56 Service T ag, 55 setup computer , 1 3 Internet, 1 6 quick setup, 1 3 software probl[...]

70 Index U updates software and har dware, 4 4 V view back, 9 front, 7 W warranty information, 56 W i-F i Catcher Network Loc ato r , 11 W indows License label, 57 W indows Vista Dell F actory Image R e s t o r e , 52-53 Device Driver Rollback, 4 8 P rogram Compatibility wizard, 4 3 reinstalling, 5 5 returning to a pr evious device driver version, [...]