Dell t310 инструкция обслуживания

Dell™ PowerEdge™ T310 Sy stems Hardware Owners Manual book.book Page 1 Wednesday, August 19, 2009 4:40 PM[...]

Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make better use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A W ARNING indicates a potential for property damage, personal injury , or death. ____________________ Info[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Features During Startup . . . . . . . 11 Front-Panel Featu res and Indicators . . . . . . . . . . 12 LCD Panel Features (Optional) . . . . . . . . . . . . . . 14 Home Screen . . . . . . . . . . . . . . . . . . . . 15 Setup Menu . . . . . . . . . . . .[...]

4 Contents Alert Messages . . . . . . . . . . . . . . . . . . . . . 55 Other Information Y ou May Need . . . . . . . . . . . . 55 2 Using the Sy stem Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . . . 57 Choosing the Sy stem Boot Mode . . . . . . . . . . . . 57 Entering the Sy s tem Setup Program . . . . . . . . . . . 58 Respondi[...]

Contents 5 Sy stem and Setup Password Features . . . . . . . . . 71 Using the Sy stem Password . . . . . . . . . . . . 72 Using the Setup Password . . . . . . . . . . . . . 74 Embedded Sy stem Management . . . . . . . . . . . . 75 Baseboard Manageme nt Controller Configuration . . . 76 Entering the BMC Setup Module . . . . . . . . . . 76 iDRAC Conf[...]

6 Contents Installing the Expansion Card Stabilizer . . . . . . 87 Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 88 Removing the Cooling Shroud . . . . . . . . . . . 88 Installing the Cooling Shroud . . . . . . . . . . . . 89 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 90 Removing a Hard-Drive Blank . . . . . . . . . . [...]

Contents 7 General Memory Module Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . 108 Mode-Specific Guidelines . . . . . . . . . . . . . 109 Installing Memory Modules . . . . . . . . . . . . 111 Removing Memory Modules . . . . . . . . . . . . 113 Expansion Cards . . . . . . . . . . . . . . . . . . . . . 114 Expansion Card Install[...]

8 Contents Chassis Intrusion Switch . . . . . . . . . . . . . . . 134 Removing the Chassis Intrusion Switch . . . . . 134 Installing the Cha ssis Intrusion Switch . . . . . . 135 Control Panel Assembly . . . . . . . . . . . . . . . . 136 Removing the Control Panel Assembly . . . . . . 136 Installing the Contr ol Panel Assembly . . . . . . 138 SAS B[...]

Contents 9 T roubleshooting a Damaged Sy stem . . . . . . . . . . 152 T roubleshooting the Sy stem Battery . . . . . . . . . . . 152 T roubleshooting Power Supplies . . . . . . . . . . . . 153 T roubleshooting Sy stem Cooling Problems . . . . . . . 154 T roubleshooting a Fan . . . . . . . . . . . . . . . . . . 154 T roubleshooting Sy stem Memory . [...]

10 Contents Selecting Diagnostics Options . . . . . . . . . . 167 Viewing Information and Results . . . . . . . . . 168 6 Jumpers and Connectors . . . . . . . . . . . . 169 Sy stem Board Jumpers . . . . . . . . . . . . . . . . . 169 Sy stem Board Connectors . . . . . . . . . . . . . . . 170 SAS Backplane Board Connectors . . . . . . . . . . 173 Pow[...]

About Y our Sy stem 11 About Y our Sy stem Accessing Sy stem Features During Startup The following keystrok es provide access to system features during startup. Key stroke Description <F2> Enters the System Setup progra m. See "Using the System Setup P rogram and UEFI Boot Manager" on page 57. <F10> Enters System Services, whi[...]

12 About Y our Sy stem Front-Panel Features and Indicators NOTE: Depending on the configuration, your sy stem may have either an LCD panel or LED diagnostic indicators. Figure 1-1. Front Panel Features and Indicators Item Indicator , Button, or Connector Icon Description 1 F ront bezel lock Secures the front bezel to the system. 2 T ape drive/Optic[...]

About Y our Sy stem 13 4 LED or LCD panel LED panel — The four diagnostic indicator lights display error codes during system startup. See "Diagnostic Lights (Optional)" on page 23. LCD panel — P rovides system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber wh[...]

14 About Y our Sy stem LCD Panel Features (Optional) The system's LCD panel provides syste m information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Me ssages" on page 25 for information about specific status codes. The LCD backlight lights blue d[...]

About Y our Sy stem 15 Figure 1-2. LCD Panel Features Home Screen The Home screen displays user -configu rable information about the system. This screen is displayed during norm al system operation when ther e are no status messages or errors present. W hen the system is in standby mode, Item Buttons Description 1 Left Moves the cursor back in one-[...]

16 About Y our Sy stem the LCD backlight will turn off after fi ve minutes of inactivity if there ar e no error messages. P ress one of the thr ee navigation buttons (Select, Left, or Right) to view the Home screen. T o navigate to the Home screen fr om another menu, continue to select the up arrow until the Home icon is displayed, and then select [...]

About Y our Sy stem 17 View Menu Option Description BMC IP or DR AC IP NOTE: If an iDRAC6 Express card is installed on the sy stem, the BMC IP option is replaced by DRAC IP . Displays the IPv4 or IPv6 addresses for the iDR AC6. Addresses include DNS ( P rimary and Secondary ), Gateway , IP , and Subnet (IPv6 does not have Subnet). NOTE: BMC IP supp[...]

18 About Y our Sy stem Hard-Drive Indicator Patterns 1 hard-drive activity indicator (gre en) 2 hard-drive status indicator (green and amber) Drive-Status Indicator Patter n (RAID Only) Condition Blinks green two times per second Identify drive/preparing for r emoval Off Drive ready for insertion or r emoval NOTE: The drive status indicator remains[...]

About Y our Sy stem 19 Back-Panel Features and Indicators Figure 1-3. Back-Panel Features and Indicators Blinks amber four time s per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green thr ee seconds, amber three seconds, and off six seconds. Rebuild aborted Drive-Status Indicator Pattern (RAID Only) Con[...]

20 About Y our Sy stem Item Indicator , Button, or Connector Icon Description 1 power supplies (2) Depending on the configuration of your system, you may have a redundant power supply or a non-redundant power supply . NOTE: Figure 1-3 shows a sy stem with a redundant power supply . Non-redundant power supply — 375 W Redundant power supply — 400[...]

About Y our Sy stem 21 Guidelines for Connecting External Devices • T urn off power to the system and exte rnal devices before attaching a new external device. T urn on any external devices befor e turning on the system (unless the documentation for th e device specifies otherwise). • Ensure that the appropriate driver for the attached device h[...]

22 About Y our Sy stem Power Indicator Codes The power supplies have indicators that show whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. It also indicates that the system is in standby mode. • Green — When the system is on, a gr een light indicates that the power supply is providing DC[...]

About Y our Sy stem 23 A non-redundant power supply has an LED indicator that shows whether power is present or whether a power fault has occurr ed. • Not lit — AC power is not connected . It also indicates that the system is in standby mode. • Green — When the system is on, a gr een light also indicates that the power supply is providing D[...]

24 About Y our Sy stem T able 1-1. Diagnostic Indicator Codes Code Causes Corrective Action The system is in a normal off condition or a possible pre-BIOS failur e has occurred. The diagnostic lights are not lit after the system successfully boots to the operating system. Plug the system into a working electrical outlet and press the power button. [...]

About Y our Sy stem 25 LCD Status Messages The LCD messages consist of brief text messages that r efer to events r ecorded in the System Event Log (SEL). F or infor mation on the SEL and configuring system management settings, see t he systems management software documentation. NOTE: If your sy stem fails to boot, press the Sy stem ID button for at[...]

26 About Y our Sy stem Viewing Status Messages If a system error occurs, the LCD sc reen will turn amber . P ress the Select button to view the list of errors or status messages. Use the left and right buttons to highlight an error number , and press Select to view the error . Removing LCD Status Messages F or faults associated with sensors, such a[...]

About Y our Sy stem 27 E1116 Memory disabled, temp above range. Power cycle AC. Memory has ex ceeded allowable temperature and has been disabled to prevent damage to the components. Remove AC power to the system for 10 seconds and restart the system. See "T roubleshooting System Cooling P roblems" on page 154. If the problem persists, see[...]

28 About Y our Sy stem E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT voltage regulator has failed. Reseat the processor . See "T roubleshooting the P rocessor" on page 163. If the problem persists, see "Getting Help" on page 177. E122C CPU Power Fault. Power cycle AC. A power fault was detected when powe[...]

About Y our Sy stem 29 E1414 CPU # temp exceeding range. Check CPU heatsink. P rocessor is out of acceptable temperature range. Ensure that the processor heat sink is properly installed. See "T roubleshooting the P rocessor" on page 163 and "T roubleshooting System Cooling P roblems" on page 154. E1418 CPU # not detected. Check [...]

30 About Y our Sy stem E1422 CPU # machine check error. Power cycle AC. The system BIOS has reported a machine check error . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 177. E1610 Power Supply # (### W) missing. Check power supply. Specified power supply was remo[...]

About Y our Sy stem 31 E1624 Lost power supply redundancy. Check PSU cables. The power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down. See "T roubleshooting P ower Supplies" on page 153. E1626 Power Supply Mismatch. PSU1 = ### W, PSU2 = ### W. The power supplies in the system are no[...]

32 About Y our Sy stem E1711 PCI parity error on Bus ## Device ## Function ## The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion car ds. If the problem persists, see "T roubleshooting Expansion Cards" on page 162. PC[...]

About Y our Sy stem 33 E1715 Fatal I/O Error. Review & clear SEL. The system BIOS has determined there has been a fatal error in the system. Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help" on page 177. E1716 Ch[...]

34 About Y our Sy stem E1810 Hard drive ## fault. Review & clear SEL. The specified hard drive has experienced a fault. See "T roubleshooting a Hard Drive" on page 160. E1812 Hard drive ## removed. Check drive. The specified hard drive has been removed from the system. Information only . E1A14 SAS cable A failure. Check connection. SA[...]

About Y our Sy stem 35 E2013 BIOS unable to shadow memory. Check DIMMs. The system BIOS failed to copy its flash image into memory . See "T roubleshooting System Memory" on page 155. E2014 CMOS RAM failure. Power cycle AC. CMOS failure. CMOS R AM not functioning properly . Remove AC power to the system for 10 seconds and restart the syste[...]

36 About Y our Sy stem E2019 Parity error. Power cycle AC. P arity error . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 177. E201A SuperIO failure. Power cycle AC. SIO failure. Remove AC power to the system for 10 seconds and restart the system. If the problem per[...]

About Y our Sy stem 37 E201E POST memory test failure. Check DIMMs. BIOS POST memory test failure. See "T roubleshooting System Memory" on page 155. If the problem persists, see "Getting Help" on page 177. E2020 CPU configuratio n failure. Check screen message. P rocessor configuration failure. Check screen for specific error me[...]

38 About Y our Sy stem E2111 SBE log disabled on DIMM ##. Reseat DIMM. The system BIOS has disabled memory single-bit error (SBE) logging and will not log any more SBEs until the system is rebooted. "##" r epresents the memory module implicated by the BIOS. Remove AC power to the system for 10 seconds and restart the system. If the proble[...]

About Y our Sy stem 39 Sy stem Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a sy stem message not listed in the table, check the documentation for the applic ation that is running when the message appears or the operating sy stem's documentation for an explanation of th[...]

40 About Y our Sy stem T able 1-3. Sy stem Messages Message Causes Corrective Actions Alert! iDRAC6 not responding. Rebooting. The iDR AC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization. The system will reboot. W ait for the system to reboot. Alert! iDRAC6 not responding. Po[...]

About Y our Sy stem 41 BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If the problem pers[...]

42 About Y our Sy stem Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non-UEFI. Ensure that the boot mode is set correctly and that the proper b[...]

About Y our Sy stem 43 General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem. Invalid configuration information - please run SETUP program. An invalid system configuration caused a system halt. R [...]

44 About Y our Sy stem Maximum rank count exceeded. The following DIMM has been disabled: x Invalid memory configuration. The system will run but with the specified memory module disabled. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 108. Memory address [...]

About Y our Sy stem 45 Memory set to minimum frequency. The memory frequency may be intentionally set lower for power conservation. If not an intentional setting, check any other system messages for possible causes. The current memory configuration may support only the minimum frequency . Ensure that your memory configuration supports the higher fr[...]

46 About Y our Sy stem No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup P rogram and UEFI Boot Manager" on page 57. If necessary , install the operating system on [...]

About Y our Sy stem 47 Quad rank DIMM detected after single rank or dual rank DIMM in socket. Invalid memory configuration. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 108. Read fault Requested sector not found The operating system cannot read from the [...]

48 About Y our Sy stem Sector not found Seek error Seek operation failed F aulty hard drive, USB device, or USB medium. Replace the USB medium or device. Ensur e that the USB or SAS backplane cables are properly connected. See "T roubleshooting a USB Device" on page 148 or "T roubleshooting a Hard Drive" on page 160 for the appr[...]

About Y our Sy stem 49 The following DIMMs should match in geometry: x , x , ... Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 108. [...]

50 About Y our Sy stem Time-of-day not set - please run SETUP program Incorrect T ime or Date settings; faulty system battery . Check the Time and Date settings. See "Using the System Setup P rogram and UEFI Boot Manager" on page 57. If the problem persists, replace the system battery . See "Chassis Intrusion Switch" on page 134[...]

About Y our Sy stem 51 Unable to launch System Services image. System halted! System halted after F10 keystrok e because System Services image is either corrupted in the system firmwar e or has been lost due to system board r eplacement. Restart the system and update the Unified Server Configurator repository to the latest software to r estore full[...]

52 About Y our Sy stem Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 108. Warning: A fat[...]

About Y our Sy stem 53 Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. The system configuration of processor , memory modules, and expansion car ds may not be supported by the power supplies. If any syst[...]

54 About Y our Sy stem W arning Messages A warning message alerts you of a poss ible problem and prompts you to respond befor e the system continues a ta sk. F or example, befor e you format a diskette, a message will warn you that you may lose all data on the disk ette. W arning messages usually interrupt the task and requir e you to respond by ty[...]

About Y our Sy stem 55 Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperatur e, fan, and powe r conditions. F or more information, see the systems management software documentation. Other Information Y ou May Need WARNING: [...]

56 About Y our Sy stem book.book Page 56 Wednesday, August 19, 2009 4:40 PM[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 57 Using the Sy stem Setup Program and UEFI Boot Manager R un the System Setup program to fami liarize yourself with your system configuration and to: • Change the NVR AM settings after you add or remove har dware • Set or change user -selectable options • Enable or disable integrated dev[...]

58 Using the Sy stem Setup Prog ram and UEFI Boot Manager Entering the Sy stem Setup Program 1 T urn on or restart your system. 2 P r ess <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to lo ad before you pr ess <F2>, allow the system to finish booting, and then re start y[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 59 Sy stem Setup Options Main Screen NOTE: The options for the Sy stem Se tup program change based on the sy stem configuration. Option Description System Time Sets the time on the system’s internal clock System Date Sets the date on the system’s internal calendar Memory Settings Displays i[...]

60 Using the Sy stem Setup Prog ram and UEFI Boot Manager SA T A Settings Displays a screen to enable or disable the integrated SA T A controller and ports. See "SA T A Settings Screen" on page 62. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). F or BIOS boot mode, you can also specify the boot devices. See "[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 61 Memory Settings Screen Report Keyboar d Errors ( Report default) Enables or disables reporting of keyboar d errors during the POST . Select Re por t for host systems that have keyboar ds attached. Select Do Not Report to suppress all error messages relating to the k eyboard or k eyboar d con[...]

62 Using the Sy stem Setup Prog ram and UEFI Boot Manager Processor Settings Screen SA T A Settings Screen Option Description 64-bit Specifies if the processor supports 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor ( Enabled default) On processors that support Simulta[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 63 Boot Settings Screen Po r t B ( Off default) Aut o enables BIOS support for the device attached to SA T A port B. Off disables BIOS support for the device. Po r t C ( Off default) Aut o enables BIOS support for the device attached to SA T A port C. Off disables BIOS suppor t for the device. [...]

64 Using the Sy stem Setup Prog ram and UEFI Boot Manager Integrated Devices Screen Option Description Integrated SAS Controller (Enabled default) Enables or disables the integrated SAS controller . User Accessible USB P orts ( All P orts On default) Enables or disables the user accessible USB ports. Options are All P orts On , Only Back P orts On [...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 65 PCI IRQ Assignment Screen Serial Communication Screen Option Description <PCIe device> Use the <+> and <-> ke ys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Option Description Serial Communicati[...]

66 Using the Sy stem Setup Prog ram and UEFI Boot Manager Embedded Server Management Screen (Optional) Power Management Screen Option Description F ront-P anel LCD Options Options are User Defined String , Model Number , and None . If the LCD Home screen is set to an option other than these three choices, the option will be displayed as "Advan[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 67 Sy stem Security Screen CPU P ower and P erformance Management Options are OS DBPM , System DBP M , Maximum Pe r f o r m a n c e , or Minimum P ower . F an P ower and P erformance Management Options are Maximum P erformance or Minimum Po w e r . Memory P ower and P erformance Management Opti[...]

68 Using the Sy stem Setup Prog ram and UEFI Boot Manager TPM Activation ( No Change default) When set to Activate , the TPM is enabled to default settings. When set to Deactivate , the TPM is disabled. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are pr eserved). NOTE: T[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 69 Exit Screen P r ess <Esc> to exit the System Setup program; the Exit scr een displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating sy stems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Se[...]

70 Using the Sy stem Setup Prog ram and UEFI Boot Manager If your operating system begins to load before you pr ess <F11>, allow the system to finish booting, and then re start your system and try again. Using the UEFI Boot Manager Navigation Key s UEFI Boot Manager Screen Key s Action Up arrow Moves to and highlights the previous field. Down[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 71 UEFI Boot Settings Screen Sy stem Utilities Screen Sy stem and Setup Password Features NOTE: For a forgotten password, see "Disa bling a Forgotten Password" on page 174. Y our system is shipped without the system password featur e enabled. Operate the system only with system passwo[...]

72 Using the Sy stem Setup Prog ram and UEFI Boot Manager Using the Sy stem Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the passwor d have full use of the system. Assigning a Sy stem Password Before assigning a system passwor d, enter the System Setup program an[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 73 Using Y our Sy stem Password to Secure Y our Sy stem NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 74), the sy stem accepts your setup password as an alternate sy stem password . When P assword Status is Unlocked , you have the option to leave [...]

74 Using the Sy stem Setup Prog ram and UEFI Boot Manager 4 T ype the system password. 5 Confirm that Not Enabled is displayed for the System P assword . If Not Enabled is displayed for the System P assword , the system password has been deleted. If Enabled is displayed for the System P assword , press the <Alt><b> k ey combination to r[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 75 Operating With a Setup Password Enabled If Setup P assword is Enabled , you must enter the corr ect setup passwor d before modifying most of the System Setup options. If you do not enter the correct passwor d in three attempts, t he system lets you view , but not modify , the System Setup sc[...]

76 Using the Sy stem Setup Prog ram and UEFI Boot Manager When an optional iDR AC6 Expr ess car d is installed, USC provides the following additional features: • Downloading and applying firmware updates • Configuring hardwar e and firmware F o r more information about setting up USC, configuring har dwar e and firmware, and deploying the opera[...]

Using the Sy stem Setup Pr ogram and UEFI Boot Manager 77 iDRAC Configuration Utility The iDR AC Configuration Utility is a pr e-boot configuration environment that allows you to view and set pa rameters for the iDR AC6 and for the managed server . The iDR AC Configuration Utility pr ovides the following featur es: • Enables fault logging and SNM[...]

78 Using the Sy stem Setup Prog ram and UEFI Boot Manager book.book Page 78 Wednesday, August 19, 2009 4:40 PM[...]

Installing Sy stem Components 79 Installing Sy stem Components NOTE: Depending on the configuration, yo ur sy stem may have cabled or hot-swappable hard drives, redun dant or non-redund ant power supplies, and an LCD panel or diagno stic indicators. The illust rations in this section show a sy stem with hot-swappable hard drives and an LCD panel. R[...]

80 Installing Sy stem Components Figure 3-1. Inside the Sy stem 1 sy stem cover 2 cooling shroud 3 sy stem cooling fan 4 expansion card slots (5) 5 heat sink and processo r 6 memory modules (6) 7 SAS backplane 8 hard drives (4) 9 optical drive 10 power distribution board 11 power supplies 12 power supply bay s (2) 2 3 4 5 6 7 9 8 10 12 11 1 book.bo[...]

Installing Sy stem Components 81 Front Bezel NOTE: If you are removing or installing a h ot-swappable hard drive, the sy stem may remain turned on and in th e upright position during remo val of the front bezel. If you are removing or installing any other sy stem component(s), the sy stem should be turned off and placed in the orientation shown in [...]

82 Installing Sy stem Components Installing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis. See F igure 3-2. 2 P r ess the top end of the bezel int o the chassis until the lever locks into place. 3 Using the system key , lock the bezel. Front Bezel Inserts Removing the Front Bezel Insert NOTE: Before installing a dr[...]

Installing Sy stem Components 83 Installing the Front Bezel Insert NOTE: If you remove a drive from one or mo re of the front drive bay s, replace the corresponding insert(s) on the front bezel. 1 F rom the back of the bezel, align the insert tab with the corresponding notch on the bezel. P r ess the inser t until the tab snaps into place. See F ig[...]

84 Installing Sy stem Components Figure 3-4. Removing and Installing an EMI Filler Panel Installing an EMI Filler Panel 1 P ush the EMI filler panel into the empty drive bay on the front of the chassis until the filler panel locks into place. See F igure 3-4. 2 Replace the front bezel. See "Installing the F ront Bezel" on page 82. 1 EMI f[...]

Installing Sy stem Components 85 Opening and Closing the Sy stem WARNING: Whenever you need to lift the sy stem , get others to assist you. T o avoid injury , do not attempt to l ift the sy stem by yourself. CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as au[...]

86 Installing Sy stem Components Figure 3-5. Opening and Closing the Sy stem Closing the Sy stem 1 Ensure that all internal cables ar e connected and folded out of the way . 2 Ensure that no tools or e xtra parts ar e left inside the system. 3 Place the bottom edge of the cover , o pposite from the cover release latch, into the slots in the system [...]

Installing Sy stem Components 87 7 Place the system upright on a flat surface. 8 Reattach any peripherals and connect th e system to an electrical outlet. 9 T urn on the system and attached peripherals. Expansion Card Stabilizer Removing the Expansion Card Stabilizer 1 T urn off the system and attached peri pherals. Disconnect the system from the e[...]

88 Installing Sy stem Components Cooling Shroud The cooling shroud covers the processo r , heat sink, and memory modules, and provides air flow to these components. The cooling shroud directs airflow over the system processor and memory modules. WARNING: The memory modules and heat sink can get very ho t during normal operation. Ensure that the mem[...]

Installing Sy stem Components 89 Figure 3-6. Removing and Installing the Cooling Shroud Installing the Cooling Shroud 1 Carefully lower the cooling shroud into the system holding by the touch point. 2 Ensure that no cables ar e pinned under the edges of the cooling shroud. 3 Secure the cable into the brack et on the side of the cooling shroud. 4 Re[...]

90 Installing Sy stem Components 6 Place the system upright on a flat surface. 7 Reattach any peripherals and connect th e system to an electrical outlet. 8 T urn on the system and attached peripherals. Hard Drives Y our system supports up to four internal hot-swap 3.5-inch SAS or SA T A hard drives, or 2.5-inch internal hot-swa p SAS or SSD har d [...]

Installing Sy stem Components 91 Figure 3-7. Removing or Installing a Hard-Drive Blank Installing a Hard-Drive Blank Align the hard-drive blank with the d rive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: T o prevent data loss, ensure that your operating sy stem suppo[...]

92 Installing Sy stem Components 4 Open the hard-drive carrier r elease handle to r elease the drive. See F igure 3-8. 5 Slide the hard drive out until it is fr ee of the drive bay . 6 Remove the hard drive from the carrier . See "Removing a Hot-Swap Hard Drive F rom a Hard-Drive Carrier" on page 94. 7 Insert a drive blank in the vacated [...]

Installing Sy stem Components 93 Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have bee n tested and approved for use with the SAS/SA T A backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-d rive carrier and attempting to lock its handle next to a partially i[...]

94 Installing Sy stem Components Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rail s on the har d-drive carrier and separate the hard drive from the carrier . See F igure 3-9. Figure 3-9. Removing and Installing a Hot-Swap Hard Drive 1 hard drive 2 screws (4) 3 SAS/SA T A screw hole 4 hard-drive carrier [...]

Installing Sy stem Components 95 Installing a Hot-Swap Hard Drive Into a Drive Carrier 1 Insert the hard drive into the har d -drive carrier with the connector end of the drive at the rear . See F igure 3-9 . NOTE: For a 2.5-inch hard-drive, secure the hard drive into an insert and then slide in into the drive carrier . 2 Align the screw holes on t[...]

96 Installing Sy stem Components Figure 3-10. Removing or Installing a Cabled Hard Drive 5 Detach the hard-drive brack et from th e hard drive by pushing out at the edges of the bracket and r emoving the hard drive. NOTE: If you are not replacing the hard drive , remove the drive from the drive bracket (see Figure 3-11) and insert th e empty bracke[...]

Installing Sy stem Components 97 Installing a Cabled Hard Drive CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as directed by the onli ne or telephone service and support team. Damage due to servicing that is not[...]

98 Installing Sy stem Components Removing a Cabled Hard Drive From a Hard-Drive Bracket Detach the hard-drive brack et from the hard drive by pushing out at the edges of the bracket and r emoving the hard drive. See F igur e 3-11. Figure 3-11. Removing or Installing a Cabled Ha rd Drive From a Hard Drive Bracket 1 hard drive 2 hard-drive bracket 3 [...]

Installing Sy stem Components 99 Optical and T ape Drives The 5.25-inch drive bays at the front of your system provide support for an optical drive and either an optional ta pe drive or a second optical drive. Removing an Optical or a T ape Drive CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr [...]

100 Installing Sy stem Components Figure 3-12. Removing and Installing an Optical or T ape Drive Installing an Optical or T ape Drive CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or te[...]

Installing Sy stem Components 101 1 Unpack and prepar e the drive for inst allation. F or instructions, see the documentation that accompanied the drive. If you are installing a SAS tape drive, you must have an integrated SAS storage controller card installed. See "Installing an Expansion Car d" on page 115. If you are installing a SCSI t[...]

102 Installing Sy stem Components 6 Attach the three shoulder scr ews to the drive, one scr ew on the lower front screw hole on the right side and two sc rews on the lower scr e w holes on the left side. See F igure 3-13. NOTE: If the optical or tape drive you are installing does not have shoulder screws, remove the three sh oulder screws from the [...]

Installing Sy stem Components 103 11 Place the system upright on a flat surface. 12 Reattach any peripherals and connect th e system to an electrical outlet. 13 T urn on the system and attached peripherals. 14 T est the drive by running system diagnostics (optional). See "Running the System Diagnostics" on page 165. Power Supplies Y our s[...]

104 Installing Sy stem Components Figure 3-14. Removing and Replacing a Redundant Power Supply Installing a Redundant Power Supply 1 V erify that both power supplies are of the same type and have the same maximum output power . NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 If you are installing a power suppl[...]

Installing Sy stem Components 105 Removing a Non-Redundant Power Supply 1 T urn off the system and all attached peripherals. 2 Disconnect the power cable from the power supply . 3 Open the system. See "Opening the System" on page 85. 4 Disconnect all cables from the powe r supply to the system board, hard drives and optical drive. 5 Loose[...]

106 Installing Sy stem Components Installing a Non-Redundant Power Supply 1 Open the system. See "Opening the System" on page 85. 2 Place the power supply in the chassis. Tighten the thr ee scr ews to secure the power supply to the chassis. 3 Connect all cables to the system board and drives. 4 Replace the system cover . See "Closing[...]

Installing Sy stem Components 107 Figure 3-16. Removing the Sy stem Fan Installing the Sy stem Fan 1 Align the tabs on the system fan with the securing slots on the chassis. 2 Slide the system fan into the securi ng slots until the release tab locks into place. 1 touch-point 2 release tab 3 sy stem fan 4 power cable 5 FAN connector on the sy stem b[...]

108 Installing Sy stem Components 3 Connect the system fan power cable to the system board. 4 Replace the cooling shroud. See "Insta lling the Cooling Shroud" on page 89. 5 Replace the expansion car d stabilizer . See "Installing the Expansion Card Stabilizer" on page 87. 6 Close the system. See "Closing the System" on[...]

Installing Sy stem Components 109 • Memory modules of different size s can be mix ed in A1-A3 or B1-B3 (for e xample, 2-GB and 4-GB), but all populated channels must have identical configurations. • Th e memory speed of each channel depends on the memory configurati on: – F or single- or dual-rank memory modules: • One memory module per cha[...]

110 Installing Sy stem Components T able 3-1. Sample RDIMM Memory Configurations T able 3-2. Sample UDIMM Memory Configurations Memory Module Size Memory Sockets Processor 1 3 5 2 4 6 Phy sical Memory (GB) Available Memory (GB) 1-GB X X X X X XX X X X X XX 1 2 4 6 all 2-GB X X X X X XX X X X X XX 2 4 8 12 all 4-GB X XX X XX 8 16 all 8-GB XX XX 32 a[...]

Installing Sy stem Components 111 Installing Memory Modules WARNING: The memory modules are hot to touch for some time after the sy stem has been powered down. Allow time fo r the memory modules to cool before handling them. Handle the me mory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs ma[...]

112 Installing Sy stem Components Figure 3-17. Installing and Removing a Memory Module 10 Align the memory module's edge connec tor with the alignment key of the memory module socket, and insert th e memory module in the sock et. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in o[...]

Installing Sy stem Components 113 16 Place the system upright on a flat surface. 17 Reattach any peripherals and connect th e system to an electrical outlet. 18 Start up the system, press <F2> to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already chan ged the val[...]

114 Installing Sy stem Components 6 P r ess down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See F igure 3-17. Handle each memory module only on ei ther card edge, making sur e not to touch the middle of the memory module. NOTE: If you are not replacing the memory module, insert a memory module [...]

Installing Sy stem Components 115 T able 3-3. Expansion-Card Installation Priority Installing an Expansion Card CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as directed by the onli ne or telephone service and s[...]

116 Installing Sy stem Components 5 Open the expansion-car d latch adjacent to the slot. See F igure 3-18. NOTE: Keep this bracket in case you ne ed to remove the expansion card. Filler brackets must be in stalled over empty expans ion-card slots to maintain Federal Communications Commission (FCC) certification of the sy stem. The brackets also kee[...]

Installing Sy stem Components 117 Figure 3-18. Removing an d Installing an Expansion Card 1 expansion card stabilizer 2 exp ansion card stabilizer touch points (2) 3 expansion card latch 4 expansion card 5 expansion card tab 6 expansion card tab slot 7 expansion card connector 3 7 2 5 6 4 1 book.book Page 117 Wednesday, August 19, 2009 4:40 PM[...]

118 Installing Sy stem Components Removing an Expansion Card CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing th at is not au[...]

Installing Sy stem Components 119 iDRAC6 Express Card (Optional) Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as direc ted by the online or telephone service and support team. [...]

120 Installing Sy stem Components Figure 3-19. Installing or Remov ing an iDRAC6 Express Card (Optional) 6 Close the system. See "Closing the System" on page 86. 7 Place the system upright on a flat, stable surface. 8 Reattach any peripherals and connect th e system to an electrical outlet. 9 T urn on the system and attached peripherals. [...]

Installing Sy stem Components 121 3 P ull back slightly on the retention standoff tab at the front edge of the card and gently lift the car d off the r etention standoff. See F igure 3-19. As the holder releases from the sta ndoff, the connector under the car d disengages from the system board connector . 4 Angle the card so that the notch on the c[...]

122 Installing Sy stem Components 8 When the front of the card is fully se ated, the plastic standoffs snap over the edge of the card. Figure 3-20. Installing or Removing an iDRAC6 Enterprise Card (Optional) 9 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 89. 10 Replace the expansion car d stabilizer . See "[...]

Installing Sy stem Components 123 Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform troubleshooting and simple re pairs as authorized in your product documentation, or as directed by the on line or telephone service and support team. Damage due to servic ing that i[...]

124 Installing Sy stem Components VFlash Media (Optional) The VFlash media is a Secure Digital (SD) car d that can be used with the optional iDR AC6 Enterprise car d. Installing a VFlash Media 1 Locate the VFlash media slot at the back of the system. See "Back-P anel F eatures and Indicators" on page 19 for the location of the media slot.[...]

Installing Sy stem Components 125 4 Insert the USB memory key into the USB connector . See F igure 3-21. 5 Close the system. See "Closing the System" on page 86. 6 Place the system upright on a flat surface. 7 Reattach any peripherals and connect th e system to an electrical outlet. 8 T urn on the system and attached peripherals. 9 Enter [...]

126 Installing Sy stem Components Processor Removing a Processor CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team. Damage due to servicing th at is n[...]

Installing Sy stem Components 127 9 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up. Figure 3-22. Installing and Removing the Heat Sink CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 10[...]

128 Installing Sy stem Components Figure 3-23. Removing a Processor CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor . Bending the pins can pe rmanently damage the sy stem board. 1 processor 2 notch in processor (2) 3 processor shield 4 ZIF socket 5 socket key (2) 6 socket-release lever 1 2 3 4 5 6 book.[...]

Installing Sy stem Components 129 12 Carefully , lift the processor out of the socket and leave the release lever up so that the socket is r eady for the new processor . 13 After removing the processor , place it in an antistatic container for reuse, return, or temporary storage. NOTE: Do not touch the bottom of the processor . T ouch only the side[...]

130 Installing Sy stem Components 13 Close the system. See "Closing the System" on page 86. 14 Place the system upright on a flat surface. 15 Reattach any peripherals and connect th e system to an electrical outlet. 16 T urn on the system and attached peripherals. 17 P r ess <F2> t o e n te r t h e S ys t e m S et u p p ro g r am , [...]

Installing Sy stem Components 131 Figure 3-24. Replacing the Sy stem Battery 4 Remove the PCIe expansion car d from slot 1. See "Removing an Expansion Card" on page 118. 5 Locate the battery socket. See "S ystem Board Connectors" on page 170. CAUTION: T o avoid damage to the battery connecto r , you must firmly support the conne[...]

132 Installing Sy stem Components 13 Close the system. See "Closing the System" on page 86. 14 Place the system upright on a flat surface. 15 Reattach any peripherals and connect th e system to an electrical outlet. 16 T urn on the system and attached peripherals. 17 Enter the System Setup program to conf irm that the battery is operating[...]

Installing Sy stem Components 133 Figure 3-25. Removing and Installing the RAID Battery Installing a RAID Battery 1 Insert the R AID battery into the battery carrier . See F i gur e 3-25. 2 Align the tabs on the battery carr ier with the battery carrier slots on the chassis. 3 Slide the battery carrier into the battery carrier slots until it locks [...]

134 Installing Sy stem Components 4 Connect the battery cable to the connector on the storage card and r e place the storage controller card. See "Installi ng an Expansion Car d" on page 115. 5 Replace the expansion car d stabilizer . See "Installing the Expansion Card Stabilizer" on page 87. 6 Close the system. See "Closin[...]

Installing Sy stem Components 135 Figure 3-26. Removing and Ins talling the Chassis Intrusion Switch Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See F igure 3-26. 2 Slide the switch into the securing bracket notch. See F igure 3-26. 3 Connect the chassis intrusion switch cable to the[...]

136 Installing Sy stem Components Control Panel Assembly Removing the Control Panel Assembly CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team. Damage[...]

Installing Sy stem Components 137 Figure 3-27. Removing and Installing the Control Panel 1 control panel cable 2 control panel assembly 3 control panel screw 4 release latch 1 2 3 4 book.book Page 137 Wednesday, August 19, 2009 4:40 PM[...]

138 Installing Sy stem Components Installing the Control Panel Assembly 1 P ush the control panel gently into the chassis 2 Connect the control panel cable to the control panel board. 3 Using a Phillips screwdriver , r eplace the scr ew that secures the control panel assembly to the chassis. 4 Connect the control panel assembly cable to the system [...]

Installing Sy stem Components 139 5 Disconnect all of the cables connect ed to the SAS backplane including the nSAS A cable, SAS B cable used for 3.5 inch hard drives, the backplane power cable, and the data cable. See F igure 3-28. 6 T o remove the SAS backplane, pull the blue r elease pin and slide the backplane upwards. 7 P ull the backplane awa[...]

140 Installing Sy stem Components Installing the SAS Backplane 1 Lower the backplane into the system, being careful to avoid damaging components on the face of the board. 2 Align the slots on the SAS backplan e with the tabs on the chassis. 3 Slide down the SAS backplane until the release pin snaps into place. See F igure 3-28. 4 Connect the SAS, d[...]

Installing Sy stem Components 141 5 Remove the cables that are routed on the power distribution boar d. 6 T o remove the power distribution bo ar d, pull the blue r elease pin and slide the board up. 7 P ull the board away from the chassi s until the securing slots on the board ar e fr ee from the tabs on the chassis. Figure 3-29. Power Distributio[...]

142 Installing Sy stem Components Replacing the Power Distribution Board CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team. Damage due to servicing th[...]

Installing Sy stem Components 143 1 T urn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening the System" on page 85. 3 Remove the expansion car d stabilizer . See "Removing the Expansion Card Stabilizer" on page 87. 4 Remove th[...]

144 Installing Sy stem Components Figure 3-30. R emoving and Insta lling the Sy stem Board Installing the Sy stem Board CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone servi[...]

Installing Sy stem Components 145 5 Slide the system board towar d the ba ck of the system, inserting the connectors into the cutouts in the chassis. 6 Using a Phillips screwdriver , tighten the screws. 7 If applicable, replace the SAS b ackplane. See "Installing the SAS Backplane" on page 140. 8 Replace the heat sink and processo r . See[...]

146 Installing Sy stem Components book.book Page 146 Wednesday, August 19, 2009 4:40 PM[...]

T roubleshooting Y our Sy stem 147 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as directed by the onli ne or telephone service and suppo[...]

148 T roubleshooting Y our Sy stem T roubleshooting External Connections Ensure that all e xternal cables ar e secur ely attached to the external connectors on your system before troubleshooting any e xternal devices. See F igure 1-1 and F igure 1-3 for the front- and back-pane l connectors on your system. T roubleshooting the V ideo Subsy stem 1 C[...]

T roubleshooting Y our Sy stem 149 3 Restart the system and, if your keyboar d is functioning, enter the system setup program. V erify that all USB ports are enabled. See "Integrated Devices Screen" on page 64. If your keyboar d is not functioning, yo u can also use r emote access. If the system is not accessible, see "Disabling a F [...]

150 T roubleshooting Y our Sy stem 3 Check the appropriate indicator on the NIC connector . See "NIC Indicator Codes" on page 21. • If the link indicator does not li ght, check all cable connections. • If the activity indicator does not li ght, the network driver files might be damaged or missing. Remove and reinstall the drivers if a[...]

T roubleshooting Y our Sy stem 151 3 Disassemble components from the system. See "Installing System Components" on page 79. • Har d drives •S D c a r d s • USB memory k ey • Expansion car ds • iDR AC6 Express car d • iDR AC6 Enterprise card • Expansion car ds • P ower supplies • System fan • P rocessor and heat sink ?[...]

152 T roubleshooting Y our Sy stem T roubleshooting a Damaged Sy stem CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team. Damage due to servicing th at[...]

T roubleshooting Y our Sy stem 153 1 Re-enter the time and date through th e System Setup program. See "Using the System Setup P rogram and UEFI Boot Manager" on page 57. 2 T urn off the system and disconnect it from the electrical outlet for at least one hour . 3 Reconnect the system to the electrical outlet and turn on the system. 4 Ent[...]

154 T roubleshooting Y our Sy stem T roubleshooting Sy stem Cooling Problems CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team. Damage due to servicin[...]

T roubleshooting Y our Sy stem 155 5 Restart the system. If the fan functions properly , close th e system. See "Closing the System" on page 86. 6 If the fan does not function, turn of f the system and install a new fan. See "Removing the System F an" on page 106 and "Installing the System F an" on page 107. 7 Restart [...]

156 T roubleshooting Y our Sy stem 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 61. Mak e any changes to the memory settings, if needed. If the memory settings match the insta lled memory but a problem is still indicated, go to step 15. 5 T urn off the system and attached peri [...]

T roubleshooting Y our Sy stem 157 20 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 21 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 22 If the memory problem is still indicated, repeat step 15 through step 21 for each memory mod[...]

158 T roubleshooting Y our Sy stem 10 T urn on the system and attached peripherals and check if the USB key is functioning. 11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 177. T roubleshooting an Optical Drive CAUTION: Many repai[...]

T roubleshooting Y our Sy stem 159 T roubleshooting a T ape Backup Unit 1 T ry using a different tape cartridge. 2 Ensure that the device drivers for the tape drive ar e installed and ar e configured corr ectly . See your tape drive documentation for more information about device drivers. 3 Reinstall the tape-backup software as instructed in the ta[...]

160 T roubleshooting Y our Sy stem T roubleshooting a Hard Drive CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing th at is no[...]

T roubleshooting Y our Sy stem 161 T roubleshooting a SAS or SAS RAID Controller NOTE: When troubleshooting a SAS or PERC controller , also see the documentation for your operat ing sy stem and the controller . 1 R un the appropriate online diagnostic te st. See "Using Online Diagnostics" on page 165. 2 Enter the System Setup program and [...]

162 T roubleshooting Y our Sy stem 10 If you have a SAS backplane, verify that the cable connections between the SAS backplane and the SAS controller are corr ect. Ensure that the cables are firmly connected to the SAS co ntroller and the SAS backplane boar d. 11 Close the system. See "Closing the System" on page 86. 12 Reconnect the syst[...]

T roubleshooting Y our Sy stem 163 10 Remove all expansion car ds installed in the system. See "Removing an Expansion Card" on page 118. 11 Close the system. See "Closing the System" on page 86. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 R un the appropriate online diagn[...]

164 T roubleshooting Y our Sy stem 5 Ensure that each processor and he at sink ar e properly installed. See "Installing a P rocessor" on page 129. 6 Replace the cooling shroud. See "In stalling the Cooling Shroud" on page 89. 7 Close the system. See "Closing the System" on page 86. 8 Reconnect the system to the electri[...]

Running the Sy st em Diagnostics 165 Running the Sy stem Diagnostics If you experience a problem with your system, run the diagnostics befor e calling for technical assi stance. The purpose of the diagnostics is to test your system's hardwar e without r e quiring additional equipment or risking data loss. If you are unable to fix the problem y[...]

166 Running the Sy stem Diagnostics • Display , print, or save test results • T emporarily suspend testing if an e rror is detected or terminate testing when a user -defined error limit is r eached • View help messages that briefly describe each test and its parameters • View status messages that inform yo u if tests ar e completed successf[...]

Running the Sy st em Diagnostics 167 Sy stem Diagnostics T esting Options Click the testing option in the Main Menu window . Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selec[...]

168 Running the Sy stem Diagnostics • Show Ending T imestamp — Time stamps the test log. • T est Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key wher e the test log file is saved. Y ou cannot save the file to a hard drive. Viewing Informat[...]

Jumpers and Connectors 169 Jumpers and Connectors WARNING: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before you begin this procedure, review the safety inst ructions that came with the sy stem. Sy stem Board Jumpers F or information on resetting the pass word jum[...]

170 Jumpers and Connectors Sy stem Board Connectors Figure 6-1. Sy stem Board Jumpers and Connectors 4 3 5 10 11 12 23 26 28 1 2 25 21 24 19 20 27 6 7 8 9 13 14 15 16 17 22 29 30 31 32 33 34 35 36 37 18 book.book Page 170 Wednesday, August 19, 2009 4:40 PM[...]

Jumpers and Connectors 171 T able 6-2. Sy stem Board Jumpers and Connectors Item Connector Description 1U S B 1 USB2 USB3 USB4 External USB connector 1 External USB connector 2 External USB connector 3 External USB connector 4 2 NIC1 External NIC connector 1 3 NIC2 External NIC connector 1 4 VGA External Video connector 5 COM External Serial connec[...]

172 Jumpers and Connectors 23 BP_I2C Backplane I2C connector 24 iDRA C6 Express iDRAC6 Expr ess car d connector 25 HD_ACT_CARD Har d drive activity connector 26 PWR_CONN 24 pin power connector 27 12V 4 pin power connector 28 PDB_CONN P ower distribution board power connector 29 CPU P rocessor 30 CTRL_PNL Control panel connector 31 INTRUSION Chassis[...]

Jumpers and Connectors 173 SAS Backplane Board Connectors Figure 6-2. SAS Backp lane Board Connectors 1 hard drive connectors 0–3 2 backplane power (BKPLN) 3 SAS A connector 1 front 2 3 back book.book Page 173 Wednesday, August 19, 2009 4:40 PM[...]

174 Jumpers and Connectors Power Distribution Board Connectors Disabling a Forgotten Password The system's software security featur es include a system passwor d and a setup password, which ar e discussed in detail in "Using the System Setup P rogram." The password jumper enables these passwor d features or disables them and clears a[...]

Jumpers and Connectors 175 3 Remove the jumper plug from the password jumper . See F igure 6-1 to locate the password jumper (labeled "P WRD_EN") on the system board. 4 Close the system. 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwor ds ar e not disabl ed (erased) until th[...]

176 Jumpers and Connectors book.book Page 176 Wednesday, August 19, 2009 4:40 PM[...]

Getting Help 177 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service[...]

178 Getting Help book.book Page 178 Wednesday, August 19, 2009 4:40 PM[...]

Glossary 179 Glossary A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower I nterface. A standard interface for enabling the operating system to dire ct configuration and power management. ambient temperature — The temperature of the ar ea or room where the system is located. ANSI — American National Standard[...]

180 Glossary DDR — Double-data rate. A technology in memo ry modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. DHCP — Dynamic Host Configuration P [...]

Glossary 181 F ibre Channel — A high-speed network interfac e used primarily with network ed storage devices. flash memory — A type of electronic chip that can be programmed and reprogrammed using a softwar e utility . FSB — F ront-side bus. The FSB is the data path and physical interface between the processor and the main memory (R AM). FTP [...]

182 Glossary jumper — Small blocks on a circuit board with tw o or mor e pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wir e connects the pins and creates a circuit, providing a simple and r e versible method of changing the circuitry in a board. K — Kilo-; 1000. Kb — Kilobit(s); 1024 bits. KB — Kiloby[...]

Glossary 183 Mbps — Megabits per second. MBps — Megabytes per second. MBR — Master boot recor d. memory address — A specific location, usually expr essed as a he xadecimal number , in the system’s RAM. memory module — A small circuit board containing DR AM chips that connects to the system board. memory — An area in your system that s[...]

184 Glossary PCI — P eripheral Component Interconnect. A standard for local-bus implementation. PDU — P ower distribution unit. A power so urce with multiple power outlets that provides electrical power to serve rs and storage systems in a rack. peripheral — An internal or extern al device, such as a disk ette drive or k eyboard, connected to[...]

Glossary 185 SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attach ment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SD card — Secure digital flash memory car d. SDRAM — Synchronous[...]

186 Glossary TCP/IP — T ransmission Control Protocol/Internet P rotocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent r eflections and spurious signals in the cable. When such devices are connected in a series, yo u may need to enable or disable the termination on these devices b[...]

Glossary 187 virtualization — The ability via software to shar e the r esources of a single computer across multiple environments. A single physic al system may appear to the user as multiple virtual systems able to host multiple operating systems. W — W att(s). WH — W att-hour(s). XML — Extensible Markup Language. XML is a way to create co[...]

188 Glossary book.book Page 188 Wednesday, August 19, 2009 4:40 PM[...]

Index 189 Index B batteries troubleshooting, 1 5 2 battery troubleshooting the R AID card b a t t e r y , 161 battery (system) replacing, 1 3 0 blank hard drive, 9 0 BMC configuring, 7 6 C CD drive troubleshooting, 1 5 8 connectors U S B , 12, 19 v i d e o , 12, 19 contacting Dell, 177 control panel assembly features, 1 2 installing, 1 3 8 LCD pane[...]

Index 190 expansion car d troubleshooting, 1 6 2 expansion car ds installing, 1 1 5 r e m o v i n g , 118 expansion slots, 114 F front-panel features, 12 G guidelines connecting external devices, 2 1 expansion car d installation, 1 1 4 memory installation, 1 0 8 H hard drive drive carrier , 9 4 installing, 9 3 removing, 9 1 troubleshooting, 1 6 0 h[...]

Index 191 troubleshooting, 1 5 5 memory key connector (USB), 124 memory modules (DIMMs) configuring, 1 0 8 installing, 1 1 1 r e m o v i n g , 113 messages error messages, 5 8 status LCD, 2 5 warning, 5 4 microprocessor See processor . microprocessors troubleshooting, 1 6 3 N NIC indicators, 2 1 NICs troubleshooting, 1 4 9 O options system setup, 5[...]

Index 192 S safety , 147 SAS backplane board installing, 1 4 0 r e m o v i n g , 138 SAS controller daughter card troubleshooting, 1 6 1 SAS RAID controller daughter card troubleshooting, 1 6 1 SD card troubleshooting, 1 5 7 securing your system, 67, 73 setup password, 74 slots See expansion slots. startup accessing system features, 1 1 support con[...]

Index 193 wet system, 1 5 0 U UEFI Boot Manager entering, 6 9 main screen, 7 0 System Utilities screen, 7 1 UEFI Boot Settings screen, 7 0 upgrades processor , 1 2 6 USB front-panel connectors, 1 2 internal connector for memory k e y , 124 USB key troubleshooting, 1 5 7 V video front-panel connectors, 1 2 troubleshooting, 1 4 8 W warning messages, [...]

194 Index book.book Page 194 Wednesday, August 19, 2009 4:40 PM[...]