Gateway E-6000 инструкция обслуживания

y our c omputer e-6000 user' s guide[...]

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i Contents 1 Checking Out Your Ga tewa y E-6000 Computer . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

ii Copying CD s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 5 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1 Caring for your comp uter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

iii Replacin g the system b oard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Adding or replac ing memor y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Replac ing the sy stem battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 8[...]

iv Section 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2 BIOS co nfiguration jumper setti ngs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 3 System b oard specific ations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

1 1 www .gate wa y .co m Chec king Out Y our Gate wa y E-6000 Computer This chapter introduces yo u to the basic features of your Gateway E-6000 compute r . Read this chapter to learn: ■ How to identify the features of your Gateway computer ■ How to locate your computer’ s mod el and serial number ■ How to locate the Microsoft Certificate o[...]

2 Chapter 1: Checking Ou t Your Gatewa y E-6000 Com puter www .gate wa y .co m Fr ont Y our computer may conta in any of the following components . 3.5-in ch drive ba y co ver CD/D VD/recordable d r ive CD/D VD eject b utton Disk ette eject bu tton Disket te drive P ower b utton USB por ts IEEE 1394 port (optional ) 5.25-inch drive ba y co ver 5.25[...]

3 Front www .gate wa y .co m Component Icon Description CD/D V D /recordab le dri ve Use th is drive to l isten to au dio CDs, i nstall game s and prog rams , watch D VDs, an d store large fil es onto reco rdable CDs and D VDs (dependi ng on drive typ e). For more inf or matio n, see “Using th e CD or D VD driv e” on page 32. This drive ma y b [...]

4 Chapter 1: Checking Ou t Your Gatewa y E-6000 Com puter www .gate wa y .co m Bac k Y our computer may conta in any of the following components . Modem j ack (optional ) Rea r o ut (Line out 2) jac k (optiona l) Monito r por t Pa r a ll e l p or t Serial port USB por ts PS/2 k eyboa rd por t PS/2 mous e por t V oltag e s w itch P o wer connecto r [...]

5 Back www .gate wa y .co m Compon ent Icon Descri p tion Serial num ber Y our com puter’ s serial num ber . P ow er connecto r Plug the po wer ca ble i nto this conn ector . V oltage s witch Bef ore turning on yo ur computer , mak e sure that this s witch is in the co rrect position f or the correc t volta ge. T he switch i s pres et at t he fac[...]

6 Chapter 1: Checking Ou t Your Gatewa y E-6000 Com puter www .gate wa y .co m Headp hone/analog speaker s (Lin e out 1) jack (optiona l) Plug powered, an alog fr ont sp eakers, an exter nal am pli fier , or headpho nes into this jack. This jack is co lor-coded gree n. IEEE 139 4 port (optiona l) Plug an IEEE 1394 (als o known as Fire wire or i.Li [...]

7 Identifyin g your model www .gate wa y .co m Identifying y our model Gatewa y mod el n u mber The label on the back of y o ur computer case c o ntains info rmation that identifies your co mputer model. The label also contain s y our serial number . Gateway T echnic a l Support will need this information if y ou call for assistance. Important The [...]

8 Chapter 1: Checking Ou t Your Gatewa y E-6000 Com puter www .gate wa y .co m Gatewa y ser ial number Y ou can locate the Gateway serial number: ■ Printed on a white sticker on the front, side, or top of your computer case. ■ Printed on the customer invoice that c a me with your comput e r . The invo ice als o cont ains yo ur cust omer ID numb[...]

9 Findin g your sp ecifica tions www .gate wa y .co m Finding y our specifications For more inf o rmation about your comp uter , such as memo ry size, memory type, and hard drive size, go to the M y Computer Info link in HelpSpot or visit Gateway’ s eSupport page at sup port.gateway .com . The eSuppor t page al so has links to additio nal Gateway[...]

10 Chapter 1: Checking Ou t Your Gatewa y E-6000 Com puter www .gate wa y .co m Y ou can also find out more about your computer a t the Gateway eSuppor t site. V isit support.gat eway .com .[...]

11 Access ories www .gate wa y .co m Accessories Gateway offers various accessories that can help you make the most of using your computer . T o order a ccessories, visit th e Accessory Store at accessories .g ateway .com . Networ king kit W ith a netwo rking kit, you can networ k (lin k) , two or more computers. After you have set up a network, y [...]

12 Chapter 1: Checking Ou t Your Gatewa y E-6000 Com puter www .gate wa y .co m Storage Devi ces If you need additional sto ra ge spa c e or you want t o back up y our files, you can add stora ge devices to you com puter . W i t h a r e c o r d a b l e C D o r D V D d r i v e , y o u c a n f r e e u p h a r d d r i v e s p a c e b y b a c k i n g u[...]

2 13 www .gate wa y .co m Setting Up Y our Computer This chapter provi des basic information a bout your Gateway computer . Read this chapter to learn how to: ■ Use your computer safely ■ Start and tu r n off your c omputer ■ Restart (reboot) your c o mputer[...]

14 Chapter 2: Setting Up Y our Computer www .gate wa y .co m W orking safel y Before using your computer , read the following reco mmendations for setting up a safe and com fortable work area and avo iding discomfort and strain . Reducing e ye strain Sunlight or bri g ht indoor lighting sho uld not reflect on the monitor screen or shine directly in[...]

15 Worki ng safely www .gate wa y .co m Setting up y our computer desk and c hair When you are set ting up your comp uter de sk and c hair , make sure that th e desk is the appropriate height and the chair helps you maintain good posture. ■ Select a f lat surface for your com puter desk. ■ Adjust the hei ght of the computer desk s o your ha nds[...]

16 Chapter 2: Setting Up Y our Computer www .gate wa y .co m Sitting at your comp uter ■ A void bending, ar ching, or angli ng your wrists. Make sure tha t they are in a relaxed positi o n when y ou type. ■ Do n o t s l ou ch f or wa rd o r le a n f a r b a ck . Si t wi th yo ur b a ck st r ai g ht s o y o ur knees, hips, and elbows form right [...]

17 Prot ecting f rom pow er source problem s www .gate wa y .co m Pr otecting fr om power sour ce pr oblems During a power surge, the voltage level of electricity coming into your comput e r can increase to far above normal leve ls and cause data loss or system damage. Protect your comput e r and peripheral d evices by connect ing them to a surge p[...]

18 Chapter 2: Setting Up Y our Computer www .gate wa y .co m Star ting y our computer T o start your computer: 1 Connect the cables to your computer using the setup poster . 2 Tu r n o n t h e m o n i t o r. 3 T urn on y o ur comput e r and speakers. 4 If you are starting y our c omputer fo r the first time, foll o w the on-screen instructions to s[...]

19 Turnin g off your computer www .gate wa y .co m T urning off y our computer T o turn off your c omputer in Windows XP: 1 Click Start , then click T urn Off Comput er . The T urn Off Computer di alog box opens. 2 Click Tu r n O f f . W indows shuts down and tu r ns off y o ur comput e r . T o turn off your c omputer in Windows 2000: 1 Click Star [...]

20 Chapter 2: Setting Up Y our Computer www .gate wa y .co m Restar ting (reboo ting) y our computer If your computer does not respo n d to keyboard or mouse in put, you may have to close programs t hat are not responding . If closing unresponsive pro grams does not restore your computer to norma l o peration, you may have to restart (reboot) your [...]

3 21 www .gate wa y .co m Getting Help This chapter tells you a bo ut additio nal information resource s available to help you use your computer . Read this chapter to learn how to access: ■ HelpSp ot™ ■ Online help ■ Gateway W eb site[...]

22 Chapter 3: Getting Help www .gate wa y .co m HelpSpot Y our computer may include Help Spot  , an easily accessible collection of help information, trou bleshooters, instructiona l videos, and au tomated support. U se HelpSpot to answer questions abo ut Windows and to help you quic kly discover and use the many features of y our Gateway comput[...]

23 HelpSpot www .gate wa y .co m Y ou can find he lp informat ion by clic king a link, performing a search, or browsing the index. T o lea rn about using your Gateway computer , your mouse, and other t asks, click the Using y our computer link on the HelpSpot main page.[...]

24 Chapter 3: Getting Help www .gate wa y .co m Sear ching f or a topic To s e a rc h f o r a t o p i c i n H e l p S p o t , t y p e a w o r d o r p h r a s e ( k e y w o r d ) i n t h e Search box located at the top of any HelpS pot screen, then click the arrow button. For each sear c h, you receive the following sear ch result types: ■ Suggest[...]

25 HelpSpot www .gate wa y .co m HelpSpot videos HelpSpot c ontains several short vid eos to help introduce you to new c oncepts or show you how to perform various tasks. T o play a HelpSpot video: ■ T o wa tc h a video in HelpS p ot, click Vi deo T utorials on th e Hel pSpot home page, then clic k a video title. The video plays.[...]

26 Chapter 3: Getting Help www .gate wa y .co m Online help Many programs provide information online so you can rese arch a topic or learn how to perform a task while you are using the program. Y ou can access most online help information by selecting a topic from a Help m e n u o r b y c l i c k i n g a He lp butto n. Y ou can search for informati[...]

27 Gateway We b site www .gate wa y .co m Gate wa y W eb site Gateway's online support is available 24 hours per day , 7 days per week and provides the most current d rivers, product specif ic ations, tutorials and personalized information about your system. Visit the Gateway eSupport W eb site at support.gateway .com . T o see an o verview of[...]

28 Chapter 3: Getting Help www .gate wa y .co m Using eSuppo r t The eSupport site is divid e d into four major areas: ■ Suppo rt Home ■ Downloads ■ Contac t Us ■ Account Info Each of these areas is repre sented by a tab across the top o f the W eb pag e. Suppor t Home tab T o get specific information about your comput e r , type your seria[...]

4 29 www .gate wa y .co m Using Drives and Multimedia This chapter provides informa tion on using the multimedia capabilities of your c o mputer . Read this chapter to le arn how to: ■ Use the dis kette drive ■ Use the CD o r DVD dr ive ■ Record your own CDs and DVD s[...]

30 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m Using the diskette drive The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks ). Diskettes are useful for storing files or transferring f iles to another computer . Wa r n in g Do not ex pose disk ettes to wate r or magnetic fiel ds. Exposure c ould damage the da[...]

31 Usin g the disk ette d rive www .gate wa y .co m T o use a diskette: 1 Diskettes are marked with an arrow showing which end to insert i nto a diskette drive first. Ins ert the arro w-m arked end of a diskette into the diskette drive with the label side facing up. The diskette locks into the drive and the diskette eject b utton pops out. 2 T o ac[...]

32 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m Using the CD or D VD drive Y ou can use your computer to enjo y a wide variety of multimedia fea tures. Identifying drive types Y our Gateway computer may contain o ne of the followi n g drive types . Look on the front of the drive for one of the following log os: Important The bez e[...]

33 Using the CD or DVD drive www .gate wa y .co m Combi nation DVD/CD-RW drive Use a combi nation D VD/C D-RW drive for installi ng progr ams, pla ying au dio CDs, pla ying D VDs, acce ssing data, an d reco rding mu sic and d ata to C D-R or CD-R W discs. F or more inf ormation, see “Using a recordable d r iv e” on page 36. Combi nation DVD/DVD[...]

34 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m Inser ting a CD or D VD Important Some m u sic C Ds ha ve cop y protection so ftwa re. Y ou ma y not be ab le to pla y these CDs on your com puter . CD/D VD/recordable dr iv e Eject b utton[...]

35 Using the CD or DVD drive www .gate wa y .co m T o insert a CD or DVD: 1 Press the eject button next to the CD or DVD drive. Th e CD or DVD drive tray opens. 2 Place the disc in the tray with the la bel facing up. 3 Press the eject button again. T he CD or DVD drive tra y closes. Important When y ou place a singl e-sided disc in the tr ay , make[...]

36 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m Using a recor dable drive Y ou can use your CD-RW , DVD /CD-RW , or DVD/ DVD-RAM/DVD -R/CD-RW drive to create data CDs, music CDs, or copies of CDs. Y ou can use your DVD-R AM/DVD-R o r DVD/DVD -RAM/DVD -R/CD -R W drive to create d ata DVDs. For more information about your drive’ s[...]

37 Using a r ecordable dr ive www .gate wa y .co m T o create a data CD or DVD: 1 Ins ert a bla nk, wri tabl e CD or D VD in to y our rec orda ble CD or DVD driv e. 2 If a CD Drive dialog box opens, click Create a CD using Ro xio Easy CD Creator , then click OK . The Se lect a Proj ect window opens. - OR - If a dial og box does n ot open, c lick St[...]

38 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m 3 Move your pointer over m a ke a data CD, th e n click da ta CD project o r dataDVD project. The Easy CD Creator window opens. 4 Click the a rrow button to op en the Se lect Source Files list, then click the drive or folder where the files you want to add to the writable CD o r DVD [...]

39 Using a r ecordable dr ive www .gate wa y .co m 5 Click the file yo u want to record (hold down the C TRL or S HIFT key when you click to select multiple files) in t he Source pane, then c lick Add . record[...]

40 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m 6 After you have added all of your files, c lic k reco rd . The Record CD Setup dialog box opens. 7 Click Start Recording . Help and Support For m ore inf or mation about crea ting CDs in Windo ws XP , clic k Star t , then cli ck Help and Sup por t . T ype t he keyword creating CDs i[...]

41 Creating mus ic CDs www .gate wa y .co m Creating m usic CDs Use R oxio Easy CD Creator to crea te music CDs from other music CDs or MP3 file s. Fo r in form ati on on cre atin g data CDs, see “Creatin g da ta CDs and DVDs” on page 36. Y ou cannot create music DVDs. Important W e recommen d that you do not use your c omputer f or other tasks[...]

42 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m T o create music CDs: 1 Insert a blank, writable CD into your recordable CD drive. 2 If a CD Drive dialog box opens, click Create a CD using Ro xio Easy CD Creator , then click OK . The Se lect a Proj ect window opens. - OR - If a dial og box does n ot open, c lick Start , All Progra[...]

43 Creating mus ic CDs www .gate wa y .co m 3 Move your pointer over make a mu sic CD , then click m usicCD pr oject . The Easy CD Creator window opens. 4 Click the a rrow button to open the Selec t Source File s list, then click the drive or folder where the music files that you want to add to the writable CD are located. If you do not see the fol[...]

44 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m 5 Click the file yo u want to record (hold down the C TRL or S HIFT key when you click to select multiple files) in t he Source pane, then c lick Add . Tips & T ricks Y ou c an add an y comb ination o f mu sic trac ks or MP 3 files to a mus ic CD project . Y ou can add up to 99 t[...]

45 Creating mus ic CDs www .gate wa y .co m 6 After you have added all of your tracks a n d files, click record . The Recor d CD Set up dialog box ope ns. 7 Click Start Recording . When the reco rding is complete, you may see a Record Comp lete dialog box. Select the approp riate option. Help and Support For m ore inf or mation about crea ting CDs [...]

46 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m Cop y ing CDs CD Copier can make backup cop ies of almost any ty pe of CD. Y ou cannot copy DVDs. I f y o u h a v e o n l y o n e d r i v e a n d i t i s a r e c o r d a b l e C D d r i v e , g o t o “ T o c o p y a CD using one drive:” on pag e 47 . -OR- If you have two driv es [...]

47 Copying CDs www .gate wa y .co m T o copy a CD using one drive: 1 I n s e r t t h e C D y o u w a n t t o c o p y i n t o y o u r r e c o r d a b l e C D d r i v e . 2 If a dialo g box opens, cl ick T ake no action . 3 If a CD Drive dialog box opens, click Create a CD using Ro xio Easy CD Creator , then click OK . The Se lect a Proj ect window o[...]

48 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m 4 Move your pointer over CD c opier , then c lick CD copier . The CD Copier window opens. 5 On the Sou rce and Des tination tab, click the a rro w button to o p en the Cop y fr om list, th e n click the recordable drive. 6 Click the arrow button to o pen the Record to list, then clic[...]

49 Copying CDs www .gate wa y .co m T o copy a CD using tw o drives: 1 I n s e r t t h e C D y o u w a n t t o c o p y i n t o y o u r n o n - r e c o r d a b l e C D o r D V D d r i v e . 2 If a dialo g box opens, cl ick T ake no action . 3 I n s e r t a b l a n k , w r i t a b l e C D i n t o y o u r r e c o r d a b l e C D d r i v e . 4 If a CD [...]

50 Chapte r 4: Using Dri ves and Mult imedia www .gate wa y .co m 5 Move your pointer over CD c opier , then c lick CD copier . The CD Copier window opens. 6 On the Sou rce and Des tination tab, click the a rro w button to o p en the Cop y fr om list, th e n click the d rive that co ntains the source CD. 7 Click the arrow button to open the Recor d[...]

5 51 www .gate wa y .co m Maintaining Y our Computer This chapter provides basic information about maintai ning your computer hardware and software. Read thi s chapter to learn how to: ■ Care for your computer ■ Create an emergency startup diskette ■ Protect your computer f r om viruses ■ Manage hard drive space ■ Back up files ■ Clean [...]

52 Chapter 5: Maintaining Y our Computer www .gate wa y .co m Caring f or y our computer T o extend the life of your system: ■ Be careful not to bu mp or drop your computer , and do not pu t a ny objects on top of it. Th e case, although strong, is no t made to support extra weight. ■ When transporting y our computer , we recommend th at you pu[...]

53 Caring f or your com puter www .gate wa y .co m Use the following table to set up a regular maintenance schedule. Maintenan ce task Immediat ely after pur chase Monthly When ne eded See... Create an emergency di skette X page 54 Chec k for vi ruses X X page 56 Manage ha rd drive spa ce X page 59 Clean up hard drives X X page 60 Scan hard driv e [...]

54 Chapter 5: Maintaining Y our Computer www .gate wa y .co m Creating an emer g ency startup diskette An emergen cy startu p diskette is a diskette that contains critic al information that you need to start you r compu te r if W indows fails to start. Y ou should create a startup diskette as so o n as you get yo ur computer . T o create an emergen[...]

55 Creating an emerge ncy startup diskette www .gate wa y .co m 6 When Windows finishes copying files, remove the diskette from the diskette drive. 7 Slide the write-protect tab up to prevent the diskette from being erased or infected by viruses. 8 Store your emergency startup d i skette in a safe pla ce with y our other backup software media. Not [...]

56 Chapter 5: Maintaining Y our Computer www .gate wa y .co m Pr otecting y our computer fr om viruses A virus is a program t hat attac hes itself t o a file on a co mputer , then spread s from one computer to another . V iruses can da mage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are [...]

57 Protecti ng your com puter from vir uses www .gate wa y .co m T o scan f or vir uses: 1 Click Start , All Programs , Nor ton AntiVirus , then click Norton AntiVirus 2002 . Norton AntiVirus opens . 2 Click Scan for Viruses . 3 Click the type o f scan you want to make in t he Scan area, then under Actions, click Sc an . Scan fo r vir uses Scan[...]

58 Chapter 5: Maintaining Y our Computer www .gate wa y .co m T o r emove a virus: 1 If Norton AntiVirus finds a vi rus, follow all on-screen instructions to remo ve the vi rus. 2 T urn off your computer and leave it off fo r at least 30 seconds. 3 T urn on your computer and rescan for the virus. T o update Norton AntiVirus: 1 Make sure that you ar[...]

59 Managi ng hard dri ve space www .gate wa y .co m Mana ging hard drive space W indow s provides several utilities y ou can use to manage your hard drive. Chec king har d drive space T o check hard drive space: 1 In W i ndows XP , click Start , then click My Compu ter . The My Compute r window opens. - OR - In W indows 2000, d ouble- c lick the My[...]

60 Chapter 5: Maintaining Y our Computer www .gate wa y .co m Using Disk Cleanup Delete unnecessary files, such as temp o rary W indows files, to free hard drive space. T o use the Windows Disk Cleanup program: 1 In W i ndows XP , click Start , then click My Compu ter . The My Compute r window opens. - OR - In W indows 2000, double -click the My Co[...]

61 Managi ng hard dri ve space www .gate wa y .co m 4 Make sure that the check box beside each file type you want to delete is selected. For more information abo ut file types y ou can delete, read the descriptions in th e Disk Cl eanup dialog b ox. 5 Click OK , then click Ye s . Chec ki ng the har d drive f or err or s The Error-checking program e[...]

62 Chapter 5: Maintaining Y our Computer www .gate wa y .co m 3 Click the To o l s tab. 4 Click Check N ow . 5 Click the options y ou want to use, th en click St ar t . F or help, press F1 . W indow s checks the drive for errors. Th is process may take several minutes. After W indow s has finish e d checking the drive for errors, it provides a summ[...]

63 Managi ng hard dri ve space www .gate wa y .co m Defragmenting th e hard drive When working with files, sometimes W in dows divides the file information into pieces and stores them in differ ent places on the hard drive. This is called fragmentati o n , and it is normal. In order for your computer to use a file, W indows must search for the piec[...]

64 Chapter 5: Maintaining Y our Computer www .gate wa y .co m 3 Click the To o l s tab. 4 Click Defragment Now . 5 If Disk Defragmenter does not sta rt automatically , click Defragment or Start . Disk Defragmenter shows its progress o n the computer displ a y . When f i n i s h e d , D i s k D e f r a g m e n t e r a s k s i f y o u w a n t t o q u[...]

65 Managi ng hard dri ve space www .gate wa y .co m Bac king up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. Y ou should back up y our files regularly to a writable C D (if you[...]

66 Chapter 5: Maintaining Y our Computer www .gate wa y .co m 2 Double-c lick the Add Sc heduled T ask icon. The Schedu led T ask Wizard opens. 3 Click Next , then clic k the task or program you want to schedule and follow the on-screen instructions to c ustomize the task. Important Y our computer must be on during sc heduled tasks . If yo ur co mp[...]

67 Cleaning your com puter www .gate wa y .co m Cleaning y our computer Keeping your c omputer clean and the vents free from dust helps keep your system performing a t its best. Y ou may want to gather t hese items and put together a computer cleani ng kit: ■ A soft, lint-free cloth ■ Glass cleaner (not for use on flat panel displays) ■ An ae[...]

68 Chapter 5: Maintaining Y our Computer www .gate wa y .co m Cleaning the keyboar d Y ou should clean the keyboard occasionally by using an aerosol can of air with a narrow , straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the key b oard, turn off your computer and turn the keyboard upside down. Let the [...]

69 Cleaning your com puter www .gate wa y .co m Cleaning the mouse If the mouse poi nter begins moving erratically across the computer s creen or becomes difficult to control precisely , cleaning the mouse will likely improve its accura cy . Clean your optic al mouse by wiping the bottom of t h e mouse with a d a mp lint-free c lo th. T o clean you[...]

70 Chapter 5: Maintaining Y our Computer www .gate wa y .co m 5 Clean the mouse roll e rs with a c otton swab d ipped in isopropyl alcohol. 6 Replace the mouse ball and lock the retaining ring into pl ace . 7 Reconnect the mouse, th e n turn on yo ur c omputer . Help and Support F or a video tutorial about cle aning the mouse in Wind ows XP , cli c[...]

71 Power man agement www .gate wa y .co m P ower mana g ement Computer equipment can account for a sig nificant portion of energy us e in the home and office environment. Y ou may not want to shut down your com puter each time you leave it, especia lly if you plan to be aw ay for only a short time. W in dows lets you use the following mo des to con[...]

72 Chapter 5: Maintaining Y our Computer www .gate wa y .co m Using power saving mod es Changi ng power settin gs Y ou can change power mana gement setting s, such as the power button function and power-saving timers, by changing power settings in W indows. Y ou can also adjust power schemes and adjust advanced power settings. Power scheme s (group[...]

73 Power man agement www .gate wa y .co m Changi ng the power s c heme T o change the power s cheme: 1 In W i ndows XP , click Start , then click Contr ol Panel . The Contr ol Panel w i n d o w o p e n s . I f y o u r C o n t r o l P a nel is in Category V iew , click P erfo rmance and Maint enance . - OR - In W indows 2000, click Start , Settings [...]

74 Chapter 5: Maintaining Y our Computer www .gate wa y .co m 3 Click the arrow butt o n to open the Pow e r S c h e m e s list, then click the power scheme you w ant. - OR - Click an arrow button fo r the Syst em st andby , T urn off monitor , o r T urn off har d disks timer , then click the time you want. T o save your custom power scheme, click [...]

75 Power man agement www .gate wa y .co m 3 Click the Ad vanced tab. 4 Click the arrow button t o open a P ower b uttons list, then click the power setting mode you wa nt to use. 5 Click OK . Help and Support For m ore inf or mation about cha nging the po wer managem ent settings i n Windows XP , clic k Start , then clic k Help and Support . T ype [...]

76 Chapter 5: Maintaining Y our Computer www .gate wa y .co m Activ a ting an d using Hibern ate mode T o activate Hibernate mode: 1 In W i ndows XP , click Start , then click Contr ol Panel . The Contr ol Panel w i n d o w o p e n s . I f y o u r C o n t r o l P a nel is in Category V iew , click P erformance and Maintenan ce . - OR - In W indows [...]

77 Power man agement www .gate wa y .co m T o use Hibernate mode: ■ As an automatic power savings mode: Open the Power Opt ions Propertie s d i a l o g b o x , t h e n c l i c k t h e Pow e r S c h e m e s tab. Click the a rrow button to o pen a System hibe rnates list, then click the time you want to use. -OR- Open the Power Options Pr operties [...]

78 Chapter 5: Maintaining Y our Computer www .gate wa y .co m 2 Click/Double-cl ic k the Po we r Options or Po w er Ma nagem ent icon. The Power Op tions Prop erties dialog box opens. 3 Click the UPS tab. 4 Click Select . The UPS Selection dia log box op ens. 5 Click the ma nufacturer and mod e l of the UPS device. 6 Click the serial port where the[...]

6 79 www .gate wa y .co m Restoring Software Read thi s chapter to le arn how to: ■ Reinstall device drivers ■ Update device driv ers ■ Reinstall p ro grams ■ Reinstall W indows[...]

80 Chapter 6: Restoring So ftware www .gate wa y .co m Using the Restoration CDs Use the Gate way Restoration CD s to reinstall device drivers, your operating system, and oth er programs that were preinstalled at t he factory . Important Bef ore you tr y to fix a prob lem b y reins talling softw are from your G atewa y Restor ation CDs , m ake su r[...]

81 Reinstal ling devi ce driver s www .gate wa y .co m Reinstalling de vice driver s Devi ce drivers are programs that c ontrol devi ces such as th e computer dis play , CD or DVD drives, an d modems. Drivers tr anslate information between computer dev ices and program s. Drivers for your original computer hardware are installed at Gateway . If you[...]

82 Chapter 6: Restoring So ftware www .gate wa y .co m 5 If this is the first t ime yo u have inserted the red Drive rs CD, accept the En d Us er Lic ense Ag reemen t (EUL A) b y clic king Y es, I acce pt it , then clicking Continue . The Gateway Driver and Application Recovery program starts and the Driver s and App lication Recove ry tab appea rs[...]

83 Updating de vice dr ivers www .gate wa y .co m Updating de vice drivers The Restor ation CDs contain a device driver update utility tha t works over the Internet. If you do not have an Intern et service provider , the update utility works by direct-dialing the device driver update service. T o update device drivers: 1 Insert the red Dri vers C D[...]

84 Chapter 6: Restoring So ftware www .gate wa y .co m Reinstalling pr ograms If you have p roblems running a program o r if you have reinstalled y o ur operating system, you can reinst all programs from the yellow App licati o ns CD and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instruc t io[...]

85 Reinst alling prog rams www .gate wa y .co m 9 Select a single progra m to reinstall. - OR - Click Autom atic Installation , then select multi p le programs to reinstal l. (Grayed out programs are not available for Automatic Installation. T o select these programs, click Ma nual Installatio n .) 10 Click Install . 11 Follow any additional on-scr[...]

86 Chapter 6: Restoring So ftware www .gate wa y .co m Reinstalling Windo ws If your computer is not working correctly , try the following options to correct the problem: ■ T roubleshooting. For more information, see “T roubleshooting” on page 1 27. ■ Reinstalling device drivers. F or more information, see “Reinstalling device drivers” [...]

87 Reinst alling Wi ndows www .gate wa y .co m 6 Sele ct 1. Continue deleting all files and restart . 7 When prompt ed, press any key to continue. 8 Sele ct 2. Boot from CD-R OM . 9 Select a la nguage option. 10 Sele ct 2. Autom a ted ins tallation of Windo ws (XP or 2000) . 11 When pr ompted, r emove th e red Drivers CD and insert the b lue Operat[...]

88 Chapter 6: Restoring So ftware www .gate wa y .co m[...]

7 89 www .gate wa y .co m Ad ding or Replacing Components This chapter provides i n formation about ad d ing or replacing compo nents in your computer . Read thi s c hapter to learn how to remove and install: ■ Drives ■ Add-in cards ■ Power supplies ■ Syste m boards ■ Memory ■ Batterie s Y ou must open your comput e r case to a dd or re[...]

90 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m Selecting a place to w ork W ork on your computer in an area that: ■ Is clean (avoid dusty areas) ■ Is a low-static environment (a void carpeted areas) ■ Has a stable surface on whic h to set your computer ■ Has enough room to pla c e all of yo ur co mputer parts ■ Is nea[...]

91 Gather ing the tool s you need www .gate wa y .co m Pre v enting static electricity dischar g e The components inside yo ur computer are extremely sensitive to static electricity , a lso known as electrosta tic disc harge (ESD). Before opening the com puter case, follow these guidelines: ■ T urn o ff your computer . ■ W ear a grounding wrist[...]

92 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m Opening the case The computer c ase provides toolless acce ss to internal components. T o open the compute r case: 1 Follow the instructions under “Preventing s t atic electricity discharge” on page 91 . 2 Shut down your computer , then disc o nnect the power cord and modem, ne[...]

93 Open ing the ca se www .gate wa y .co m 5 Push in on the cover release handle.[...]

94 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 6 Pull the side panel away from th e case[...]

95 Closin g the ca se www .gate wa y .co m Closing the case T o close the computer case: 1 Make sure that all of the in ter nal cables are arranged inside the case so they will not be pin c hed when you close the case. 2 Align the door tabs into the case notch es. Door tabs[...]

96 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 3 Swing the side panel toward the case unt il the release handle locks. 4 If you removed a case c over shipping screw , rep lace the screw . 5 Reconnec t the cables and po wer cord.[...]

97 Adding or replacin g a drive www .gate wa y .co m Adding or replacing a drive Use these proc edures to add o r replace 5.25-in ch drives such as CD or DVD drives, 3.5-inch d rives such as diskette drives, and hard dr ives. T o add or replace a CD, DVD, or diskette drive: 1 Open the case by following the instructi ons in “Opening the case ” o[...]

98 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 3 If there is a shipping screw installed next to th e release leve r , remov e the screw , then slide the release lever toward the rear of the case.[...]

99 Adding or replacin g a drive www .gate wa y .co m 4 If you are replacing a d rive, slide the old drive forward and out of the drive bay . - OR - If you are adding a new drive , slide the d rive bay cov er forw ard and ou t of the drive bay . 5 Set any j umpers on th e new d rive. If you are repl acing a driv e, m atc h the jumper settings on the[...]

100 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m T o replace a hard drive: 1 Open the case by following the instructi ons in “Opening the case ” on page 92 . 2 Disconnect t he drive cables, noting t heir locations and orientation. (Y ou will reconnect the cables after you install the new drive.) S ee the drive documentation [...]

101 Adding or replacin g a drive www .gate wa y .co m 3 Slide the release leve r toward the open side of the case. 4 Slide the drive out of the drive bay .[...]

102 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 5 Set any jumper s on the new drive to match th e old drive. See the drive documentation for further instructions. 6 Slide the new drive in, t h en slide the release lever toward the in side of the case. 7 Reconnect the drive cables using your notes from Step 2. The red-striped ed[...]

103 Adding or replacing add-in car ds www .gate wa y .co m Adding or replacing add-in car d s An add-in c a rd is a card used in the computer to add functiona lity to the system. Use the following instructions to replace, add, or reseat an add-in card . T o replace, add, or r eseat an add-in card: 1 Open the case by following the instructi ons in ?[...]

104 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 4 Remove the retenti on thumb-screw th a t secures the card retention c over to the case, then fl ip the add-in card retention cover open.[...]

105 Adding or replacing add-in car ds www .gate wa y .co m 5 If you a re replac ing an add- in card, remove the old add-in card. Y ou ca n slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Wa r n in g Do not touch the c ontacts on the bo ttom par t of the add-in card. T ouchin g the contacts ca n cause elect[...]

106 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 6 Install the new card into th e add-in slot. Y ou can slight ly seesaw the card end-to -end to help insert the card, but do not bend the ca rd sideways. 7 Push the add-in card retention c over inward, then secure the a dd-in card retention cover with the retentio n thumbscrew . 8[...]

107 Replaci ng the power s upply www .gate wa y .co m Replacing the po wer suppl y T o replace the power supply: 1 Open the case by following the instructi ons in “Opening the case ” on page 92 . 2 For more stability , place your comp uter on its side. T o av oid scratching the case, place it on a towel or other non -abrasive surface.[...]

108 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 3 Disconne ct the powe r supply cables from all co mponents (such as, hard dri ves, CD /DVD/rec ordabl e driv es, and t he syst em boar d), no ting th eir locations and ori e ntation. (Y ou will reconnect the cables after you in sta ll the new power supply .)[...]

109 Replaci ng the power s upply www .gate wa y .co m 4 Flip the power supply retention c lip ou t.[...]

110 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 5 Slide the power supp ly toward the fro nt of the case, then up. 6 Install the new power supp ly into the case, then flip the power supply retention clip in until i t loc ks into p l ace. 7 Reconnect the power supply cables using your notes from Step 3. Fo r more info rma tio n, [...]

111 Replacing th e system boa rd www .gate wa y .co m Replacing the system boar d T o replace the system board: 1 Open the case by following the instructi ons in “Opening the case ” on page 92 . 2 For more stability , place your comp uter on its side. T o av oid scratching the case, place it on a towel or other non -abrasive surface. 3 Remove a[...]

112 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 5 Remove the thumbscrew usi ng a screwdriver , coin, or your fingers. Thum bscrew (appro ximate loca tion)[...]

113 Replacing th e system boa rd www .gate wa y .co m 6 Slide the system board to wa rd the front of the case, then up and out of the case. The system board standoffs slide out of the keyhole slots. Stan doff K eyhol e slot[...]

114 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 7 Slide the new system board into the keyhole slots and lock it into place with the thumbscrew . 8 Reconnect the power and data c ables using y our notes from Step 4. For more information, see the system board documentation. 9 Reinstall the add- in ca rds by following the instruct[...]

115 Adding or replacin g memory www .gate wa y .co m Ad ding or replacing memor y When you upgrade your comp uter memor y , make sure that you install the correct type of memory module for your computer . Y our computer uses RIMM memory . The following illustration sh ows the location of the m emory mo dules on the system board. Use a combination o[...]

116 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m RIMMs A RIMM has a metal cov er on one or both sides of the module. C-RIMMs A C-RIMM doe s not have a m etal cover on either side of the mo dule. C-RIMMs are placeh olders that le t the memory modules work. Tips & T ricks Id entifying identical RIMMs Each me mor y modul e bank[...]

117 Adding or replacin g memory www .gate wa y .co m T o add or replace RIMM or C-RIMM memor y: 1 Open the case by following the instructi ons in “Opening the case ” on page 92 . 2 Find the memo ry module ba nks on your system board. 3 If you a re removing a RIMM from the memory modul e bank, gently pull the plastic tabs away from the sides of [...]

118 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 4 If you are installing two memory modules into one dual-channel (two-slot) bank (RIMM BANK 0), install two identical R IMMs in RIMM BANK 0 and two C -RIMMS in RIMM B ANK 1 on the system board. 5 If you are installing four memor y modules into two dual-channel (two-slot) banks (RI[...]

119 Replac ing the syste m battery www .gate wa y .co m 9 T urn on your computer . Wi ndows starts and the W indows desktop appears. 10 In W i ndows XP , click Start , Control P anel , then click P erformance a nd Maintena nce ( if in Category view). Click/ D ouble-clic k System . The a m ount of memory in your computer is s ho wn at the bottom of [...]

120 Chapter 7: Adding or Rep lacing Compo nents www .gate wa y .co m 4 Locate the old batt e ry on the system bo ard and note its orienta tion. Y ou will need to install the n e w battery the same way . For informat ion on t he location o f the battery , see “Refe rence Data” on page 157. 5 While pushing down on the battery release tab, place t[...]

8 121 www .gate wa y .co m Using the BIOS Setup Utility This chapter provides i nformation about the BIOS Setup utility . Read this chapter to learn h o w to: ■ Open the BIOS S e tup ut ility ■ Update the BIOS ■ Set the BIOS con figuration jumper[...]

122 Chapter 8: Using the B IOS Setup Uti lity www .gate wa y .co m Opening the BIOS Setup utility The BIOS Setup utility stores the basic sett ings for your computer . These settings include basic system hardware configuration, system resour ce settings, and password security . These settin g s are stor ed and saved even when the power is off. T o [...]

123 Opening the BIOS Setu p utility www .gate wa y .co m The following illustration shows the main menu screen of a typical BIOS Setup utility . Y our BIOS Setup utility ma y vary from the illus tra tion below . Use the descriptions and the navigation keys display ed in the Item S pecific He lp area of the BIOS Setup utility screen to move through [...]

124 Chapter 8: Using the B IOS Setup Uti lity www .gate wa y .co m Updating the BIOS If you need a new version o f the BIOS, you can download the BIOS upd ate from the technical support ar ea on the Gateway W eb site (support.gateway .com ) and install the new version from a diskette. T o update the BIOS you need to perform the following t a sks in[...]

125 Setting the BIOS co nfigurati on jumper www .gate wa y .co m Setting the BIOS configuration jumper The system board has a con figuration jumper related to the BIOS. Place a jumper on specific pins to c lear passwords or recover the BIOS. For more informa tion on the location and use of the confi guration jumper , see “BIOS configuration jumpe[...]

126 Chapter 8: Using the B IOS Setup Uti lity www .gate wa y .co m[...]

9 127 support.gate wa y .com T r oubleshooting This chapter provides some so lutions to common c o mputer problems. Read this c hapter to learn how to: ■ T roubleshoot typical hardware and software problems ■ Get teleph one support ■ Use automated troub le shooti n g systems ■ Get tutoring and tr aining If the suggestions in this chapter do[...]

128 Chapter 9: Troubleshoo ting support.gate wa y .com Safety guidelines While troubleshooting y our computer , follow these safety guidelines: ■ Never remove your c omputer case co ver while your computer is turned on and while th e modem cable and the power co rd are connected . ■ Do not attemp t to open the monitor ca se . T o do so is extre[...]

129 First steps support.gate wa y .com Fir st steps T ry these things first befo re go ing to the following sections: ■ Make sure that the power cable is connected to your computer and an AC ou tlet and t h at the AC outl e t is supplying powe r . ■ If you use a surge protector , make sure tha t it is turned on. ■ If a peripheral device (such[...]

130 Chapter 9: Troubleshoo ting support.gate wa y .com Software suppor t tools Y our system may include the following support tool to help you diagn ose and fix problems: ■ PC Doctor is a comprehensiv e hardware diagnosti c and system information tool that can test y our computer and determine its configuration. PC D octor provides 85 professiona[...]

131 Trou bleshoot ing support.gate wa y .com T r oubleshooting Add-in car ds The computer does not recognize an add-in car d ■ Shut down and restart y o ur computer . ■ Make sure that you have installe d the required software . For more information, see the documentation tha t came with y o ur add-in card. ■ Reseat the card. For more inform a[...]

132 Chapter 9: Troubleshoo ting support.gate wa y .com ■ If you have a SCSI de vice in your system, check the cable co nnected to the SCSI card. If the CD or DVD d rive is the last drive on the cable (the drive farthest from the card), make sure that the CD or DVD drive is terminated. For more information abo ut SCSI device configuratio ns, see t[...]

133 Trou bleshoot ing support.gate wa y .com ■ DVDs and DVD d rives cont ain reg ional codes that help control DVD title exports and help reduce illegal disc distribution. T o be able to play a DVD, the disc’ s reg ional code an d your D VD drive’ s regio nal code m ust match. The regional code on your DVD d riv e is determined by y o ur comp[...]

134 Chapter 9: Troubleshoo ting support.gate wa y .com Diskette drive The diskette dri ve is not recognized ■ Shut down and restart y o ur computer . ■ Open the computer ca se and make sure that the cables are conn ected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corre[...]

135 Trou bleshoot ing support.gate wa y .com Y ou see a “Disk is full” err or message ■ Delete unnecessary files on the diskett e. ■ T ry a different diskette. Occa sionally disket tes are flaw ed and cannot b e rea d by th e disk ette dri ve. ■ Run Error checking on the diskette. For more information, see “Ch ecking the hard drive for [...]

136 Chapter 9: Troubleshoo ting support.gate wa y .com File mana g ement A file was accidental ly deleted If the file was deleted at a DOS prompt o r in W indows while holding down the S HIFT k e y , t h e f i l e c a n n o t b e r e s t o r e d . T o restore files that were deleted in Windows: 1 Double-c lick the Recyc le Bin ico n. 2 Right-click [...]

137 Trou bleshoot ing support.gate wa y .com Y ou see a “Data error” message ■ This may be the result of a defective area on the hard drive. T o fix hard drive problems, run the Error ch ecking program. For more information, see “Checking the hard drive for errors” on page 61. The har d drive cannot be acc essed, or y ou see a “General [...]

138 Chapter 9: Troubleshoo ting support.gate wa y .com ■ Make sure that the last devi c e on the SCSI c able is terminated correctly . For more information abo ut SCSI device configurati o ns, see the ha rd drive documen tation or downlo ad the docum entation from the Gateway W eb site. ■ Change the drive’ s SCSI address to one that is not b [...]

139 Trou bleshoot ing support.gate wa y .com Connecting to a W eb site ta kes too long Many fact ors can affect In ternet perf ormance: ■ The condition of the telephone lines in your loc a tion or at y our local telephone service ■ The condition o f the Internet computers to which you connect an d the number of users accessing those compu ters [...]

140 Chapter 9: Troubleshoo ting support.gate wa y .com Liquid spill ed in the ke yboard ■ If you spilled li quid in the keyboard, turn off your compu ter and unplug the keyboard. Clean the ke yboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replac[...]

141 Trou bleshoot ing support.gate wa y .com ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, ma ke sure that all messages are cleared and call waiting is disabled bef ore using the modem. Contact your telephone service to get the correct code to temporarily disable the s e rvice. Also make sure tha[...]

142 Chapter 9: Troubleshoo ting support.gate wa y .com ■ Check for line noise (scratchy , crackling, or popping soun ds). Line noise is a common p r oblem tha t can cause the modem to connect at a slower rate, abort downloads, or even discon nect. The faster the modem, the less line noise it can tolerate and still work correctly . Listen to the l[...]

143 Trou bleshoot ing support.gate wa y .com T o access the gateway .your .way dial-up ser ver: 1 Insert the red Dri vers CD into the CD, DVD, or recordable drive. 2 Click Help , then click Suppor t W eb Site . 3 T o check your mod em connection speed , click the Direct Dial op tion. After yo ur modem connec ts, move the mouse pointe r over the Dia[...]

144 Chapter 9: Troubleshoo ting support.gate wa y .com 4 Click to select your modem, then c lick Pro perties . The Modem Proper ties dialog box opens. 5 Click the Diagn os tic ta b, then click Q uery Modem . If information about the modem appears, the mo dem passed diagnostics. If no modem information is available, if a white screen appears with no[...]

145 Trou bleshoot ing support.gate wa y .com The modem is noisy when it dials and connects When your modem tries to c o nnect to another mode m, it begins handshaking . Handshaking is a d igital “getti ng acquainted” conversation between the two modems that establishes connection speeds a nd communicat ion protocols. Y ou may hear unusual ha nd[...]

146 Chapter 9: Troubleshoo ting support.gate wa y .com Monitor The screen resoluti on is not correct ■ Change the screen resolution from the Dis play Pro perties dialog b ox. The computer is running b ut there is no picture ■ Make sure that t he monitor is pl ugged in and turned on. If the mo nitor is turned on, the power LED should be lit. ■[...]

147 Trou bleshoot ing support.gate wa y .com Why i s there a hor izontal line or wi re visible ac ross the monitor screen? Y our monitor may use a t hin da mper wire, located approxim ately 1/3 of the way down from the upper screen edge an d 1/3 of the way up from the lower screen edge, to stabilize the internal aperture g rille. These wires are mo[...]

148 Chapter 9: Troubleshoo ting support.gate wa y .com The mouse works errat ically If the mouse pointer begins moving errati c ally across the computer di splay or become s diffi cult to contro l precisel y , cleaning the mouse or chan ging mouse pads will likely improve its accuracy . ■ If you have an optical mouse, c lean the mouse by wiping t[...]

149 Trou bleshoot ing support.gate wa y .com T o set a default printer in Windows XP: 1 Click Start , then click Contr ol Panel . T h e Co ntrol Panel window open s. If your Control Panel is in Categor y V i ew , click Printers and Other Hardware . 2 Click/Double-cl ic k the Printers and F axes icon. The Printe rs and Faxes window opens. 3 Right-cl[...]

150 Chapter 9: Troubleshoo ting support.gate wa y .com Y ou see a “Printer queue is full” err or message ■ Make sure that the printer is n o t set to work offli ne. T o make sure that the printer is not set to work offline in Windows X P: 1 Click Start , then click Contr ol Panel . T h e Contr ol Panel win dow op ens. If your Control Panel is[...]

151 Trou bleshoot ing support.gate wa y .com Y ou see a “Printer is out of paper” err or message ■ A f t e r a d d i n g p a p e r , m a k e s u r e t h a t t h e printer is onl ine. Many printers have an online/offline button that y ou nee d to press aft e r adding paper . Sound Y ou are not getting sound from the speaker s ■ Make sure tha[...]

152 Chapter 9: Troubleshoo ting support.gate wa y .com T elephone suppor t Bef ore calling Gate wa y T echnical Supp or t If you have a technic a l problem with y our computer , f o llow these recommendations before contacting G ateway T echnical Support: ■ Make sure that your compu te r is conn e cted correctly to a grounded AC outlet that is su[...]

153 Telep hone suppo rt support.gate wa y .com T elephone sup por t Gat eway off ers a w ide range of custome r servi ce, tec hnical s upport , and information services. A utomated troubleshooting system T elephone numbers Y ou can access the fol l owing services through your tel e phone to get answers to your questions: Service description How to [...]

154 Chapter 9: Troubleshoo ting support.gate wa y .com T utoring and training Gateway's T echnical Sup port professionals cannot provide hardware an d software training or tut o rial services. Instead, Gateway recommends the following tuto ring and training resou rces. Self-help If you have how-to questi ons about using your Gateway-supplied h[...]

155 Tutoring and training support.gate wa y .com Tr a i n i n g Gateway provides the following in- p erson and comput e rized training: Resource Servi ce description For more informatio n In-Store T rai ning at Gate wa y stores Our friendl y and know ledgeab le softw are trai ners c an te ach you how to use the I nter net and the mo st popular sof [...]

156 Chapter 9: Troubleshoo ting support.gate wa y .com[...]

A 157 www .gate wa y .co m Ref erence Data This chapter covers information about your system board and its fe atures. Read th is chapter to learn about sys tem board: ■ Features ■ Con nectors and ju mpers ■ BIOS configu r ation jumper setting s ■ Specifications[...]

158 Chapter A: www .gate wa y .co m Features This FC-PGA2 system b oard uses the In tel 850e chipset. The system board supports: ■ Direct R AMBUS ® RD RAM R IMM s ystem memor y ■ Intel ® Pentium ® 4 processor ■ Ultra A T A 33/66/1 00 drives ■ 100/133 MHz Front Side Bus ( FSB) (400/533 MHz Data Bus) ■ 4x AGP ■ ACPI v1.0b power managem[...]

159 System board layou t www .gate wa y .co m System boar d la y out The following illustration sh o ws the syst em b oard divided into two sections: 1 2[...]

160 Chapter A: www .gate wa y .co m Section 1 D E F G H I K L M N O P Q J R A B C[...]

161 System board layou t www .gate wa y .co m A Personal System ® /2 (PS/2) mou se port B PS/2 keyboard port C USB ports ( USB v1.1) D Serial (COM) co nnector E Parallel (LPT) prin te r connector F Network jack (10/100 Mbit/sec) G USB ports ( USB v2.0) H Auxiliary fan connec tor I Main power connector J Diskette drive cable connecto r K Intrusion [...]

162 Chapter A: www .gate wa y .co m Section 2 A PCI expansion slots ( 5) B AGP expansion slot C Front pane l header D USB front panel header ( USB v2.0) E CNR expa nsion slot (not s upported) F BIOS configuration jump er G Batter y B D C E G F A[...]

163 BIOS c onfigur ation jump er settings www .gate wa y .co m BIOS configuration jumper settings The BIOS configuration jumper lets you clear passwords or recover your BIOS if it becomes corrupted. For informa tio n about the location of this j umper , see “Sectio n 1” on page 160. Settin g Jumpe r placement W hen used Normal F or normal opera[...]

164 Chapter A: www .gate wa y .co m System boar d specifications The following specifications are for the standard configuration. Y our system may contain optional equipmen t. All specifications are subject to change without notic e or oblig a tion. Suppor t ed pr ocessors Inte l ® P entium ® 4 proc essors utili zing 478-pin FC -PGA2 conne ctor C[...]

165 Syste m board sp ecifica tions www .gate wa y .co m Many products for Gateway and its subsid iaries are custom e ngineered by our suppliers to Gateway sp e cifications a nd may vary from similarly marketed products. AGP expansi on slot 1 PCI expan sion slots 5 CNR expans i on slot 1 (not su pported) Envir onme nt Oper ating tempera ture: 10°C [...]

166 Chapter A: www .gate wa y .co m[...]

B 167 www .gate wa y .co m Saf ety , Regulator y , and Legal Inf ormation Impor tant safety inf ormation Y ou r Gateway system is designed an d tested to meet the latest standards for safety of in formation technolog y equipment. However, to ensure safe use of th is pro duc t, it is i mpor tant that the safe ty ins truc tio ns ma rked on the produc[...]

168 Chapter B: www .gate wa y .co m ■ Openings in the computer case are provided for ventil ation. Do not block or cover thes e openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilat ion when you set up your work area. Never insert objects o f any kind i nto the comp uter ventilatio n openings. ?[...]

169 www .gate wa y .co m Regulator y compliance statements United States o f America Federal Communicati ons Commission (FCC) Unintentional emitter per FCC Part 15 This device ha s been tested and fou nd to com ply with the limits for a Class B digital devi ce, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable pr[...]

170 Chapter B: www .gate wa y .co m T elecomm unica tions per FCC part 68 (applicable t o products fitt ed with USA mode ms) Y our modem complies with Part 68 of the Federal Communicati ons C ommiss ion (FCC) rules. On the computer or mode m card is a label that conta ins the FCC registration number and Ringer Equivalence Number (REN) for this devi[...]

171 www .gate wa y .co m Canada Industry Canada (IC) Unintentional emitter per ICES-00 3 This digital apparatus does not exceed the Clas s B limits for radio noise emission s from digi tal apparatus as s et out in the radio int erference regulations of Industry Can ad a. Le présent appareil nu mérique n’émet pas de bruits radioélectriqu es d?[...]

172 Chapter B: www .gate wa y .co m Laser saf ety statement All Gateway system s equipped with CD and DVD d rives comply with the appropriate safety standards, includin g IEC 825. Th e laser devices in these co mponents are classified as “Class 1 Laser Products ” under a US Depart ment of Health and Human Services (DHHS) Radiation Perf ormance [...]

173 www .gate wa y .co m Wa r n in g When installi ng or realigning an outside antenna system, ex treme care should be tak en to k eep from touching su ch power lines or cir cuit s. Conta ct wi th th em coul d be fata l. Reference Grounding compo nent 1 Elect r ic service eq uipment 2 P ow er ser vice g rounding electr ode system (NEC Art 250, P ar[...]

174 Chapter B: www .gate wa y .co m Notices Copy r ight © 2002 Gatewa y , Inc. All Rights Reserved 14303 Gatewa y Place P owa y , CA 92064 USA All Rights Reser ved This publication is protected by copyright and all rights are reser ved. No part of it may be reproduced or transmitted b y any means or in any f or m, without prior consent in writing [...]

175 Index A AC power conne ctor 5 accessories 11 safety precautions 168 add-in ca rd See card AGP expansion slot 162 audio headphone jack 6 line in jack 6 line out jack 6 micropho ne jack 6 muting 132 speakers jack 6 troubleshooting 151 audio in jack 6 B backing u p files 65 battery location 162 replacing 119 BIOS configuration jumper 12 5 , 162 re[...]

176 cable s 18 connecti ons audio in 6 audio input 6 auxilia ry fan 16 1 auxilia ry power 161 digital camera 3 digital out 6 Ethernet 6 external au dio 6 external speakers 6 fan 161 Firewire 3 , 6 headphone s 6 i.Link 3 , 6 IDE cable 161 IEEE 1394 3 , 6 keyboard 5 , 161 line in 6 line out 6 main power 161 micro phone 6 modem 5 monitor 6 mouse 5 , 1[...]

177 DVD-RAM/ DVD-R 3 , 32 IDE cabl e connector 16 1 identifying drive types 32 replacing 97 , 100 troubleshooting 131 , 133 , 136 types 32 DVD creating data 36 eject button 34 inserting 34 troubleshooting 131 DVD drive 3 eject button 3 , 34 identifying drive 32 location 3 replacing 97 troubleshooting 131 using 32 DVD/CD-RW drive 3 eject button 3 , [...]

178 replacing 100 scanning for errors on 61 troubleshooting 136 headphone jack 6 help online 26 using 22 HelpSp ot 22 playi ng a video 25 searching 24 starting 22 Using your comp uter link 23 Hibernate m ode 3 , 71 , 76 , 77 I i.Link port 3 , 6 IDE cabl e connector 16 1 IEEE 1394 port 3 , 6 installing add-in ca rds 103 battery 119 device drivers 81[...]

179 modem connecti on speed 142 jack 5 troubleshooting 140 monitor port 6 troubleshooting 146 mouse cleani ng 69 port 5 , 161 troubleshooting 147 multimedia using CD d rive 32 using diskette driv e 30 using DVD driv e 32 muting 132 N network jack 6 , 161 non-te chnical sup port Accounting 153 Sale s 153 Warranty 153 Norton Antivirus 56 , 57 O onlin[...]

180 removing files and folders 60 replacing See installing resetting computer 20 restarting computer 20 Rest orati on CDs 80 Resu me mode 3 RIMM identifying 116 installing 11 5 Roxio CD Copier 46 Roxio E asy CD Creator 36 , 41 S safety avoiding repeti tive strain 16 general p r ecau tions 167 guidelines for troubleshooting 12 8 postu re 16 reducing[...]

181 modem 140 monitor 146 mouse 147 power 148 print er 148 safety guidelines 128 screen area 146 screen resolution 146 sound 151 techni cal support 152 tele phone s upport 152 , 153 Web site connection sp eed 139 turning off c omputer 3 , 19 turning on c omputer 3 , 18 , 20 tutoring fee-based 154 TV jack 5 U uninterr uptible power supp ly (UPS) 17 [...]

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MAN US E6000 SYS GDE R1 10/02[...]