HP (Hewlett-Packard) 2500 инструкция обслуживания

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HP Color LaserJet 2500 ser ies pr inter User guide[...]

Hewlett-P ackard Company 11311 Chinden Boulev ard Boise, Idaho 83714 U .S .A. Copyright and License ©Copy right Hewlett-P ackard Company 2003 All Rights Reser v ed. Except as allowed b y copyright la ws or herein, reproduction, adaptation, or translation without prior written permission is prohib ited. A user of the Hewlett-P ac kard printer assoc[...]

ENWW 3 HP Customer Care T elephone support HP provides free telephone suppor t during the warranty period. When y ou call , y ou will be connected to a responsiv e team w aitin g t o h elp y ou. F or the telephone n u mber f or yo ur co unt ry/region, see the f ly er that shipped in the bo x with the product. Bef ore calling HP , ha v e the f ollo [...]

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ENWW Contents 5 Contents HP Cu stomer C are . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1 Printer basics Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Printer config urations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

6 Contents ENWW 3 Managing the printer Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Special pa ges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 HP Colo r LaserJet 2500 Toolbo x . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ENWW Contents 7 Appendix C Print media specifications Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 General g uidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 4 Tray specifica tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

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ENWW Chapter 1 P r inter basi cs 9 1 Pr inter basics Intr oduction This section pro vides inf ormation about the f ollo wing topics: ● “ Printer configurat ions ” on page 10 ● “ Printer features ” on page 11 ● “ Printer p ar ts ” on page 13 ● “ Software and suppor ted op erating syste m s ” on page 17 ● “ Softw are f or [...]

10 Printer basics ENWW Printer configurations Thank y ou f or purchasi ng the HP Color LaserJet 2500 series printer . This pr inter is a v ailab le in the configur ations described below . HP Color LaserJet 2500L The HP Color LaserJet 2500L printer is a f our-color laser printer that prints at 16 pages per minute (ppm) in blac k and white, and 4 pp[...]

ENWW Chapter 1 Printer basics 11 Printer features Color prin ting ● Capable of laser printing in full color using the four process colors: cy an, magenta, yellow , and bla ck . F ast pr int speed ● Prints A4/letter-size paper at 16 ppm f or blac k or 4 ppm f or color . Excellent pr int quality ● T rue 600 by 600 dots per inch (dpi) te xt and [...]

12 Printer basics ENWW Networ king ● The 2500L a nd 2500 mo dels provide an EIO slot for an optional HP Jetdirect pr int ser ver card f or f ast and easy connectivity . (The 2500n and 250 0tn mo dels include the HP Jetdirect print ser ver card.) ● All common network protocols such as Ether net, T oken Ring, and LocalT alk are a v ailable using [...]

ENWW Chapter 1 Printer basics 13 Printer par ts Bef ore using th e pr inter , f amiliarize yourself with the pa r ts of the pr inter . Po w e r s witch Control panel To p c o v e r T op output bin Tr a y 1 Optional tra y 2 (2500, 2500n , and 2500tn) Interface por ts Control panel Po w e r connector Rear output door[...]

14 Printer basics ENWW Interface por ts All 2500 series pr inters hav e two interface por ts: an IEEE-1284B parallel por t and a USB por t . The 2500L and 2500 models also contain an EIO slot f or installing an optional HP Jetdirect pr int ser ver card. T o order , see “ Accessories and ordering info rmation ” on page 24 , or contact your local[...]

ENWW Chapter 1 Printer basics 15 Contr ol panel features The printer contains the f ollo wing lights and b uttons on its control panel: The lights and b uttons are arranged into tw o main gr oups: Supplies Sta tus (top) and Printer Status (bottom). T o interpret and troub leshoot control panel light messages, se e “ Resolving control panel messag[...]

16 Printer basics ENWW Understanding Printer Status The printer has tw o b utt ons and t hree lights to indicat e and co ntrol the printer status . T o inter pret and troub leshoot cont ro l panel light messages , see “ Resolving control pa nel messages ” on page 71 . Cancel Job b utton ● When the Ready light is b linking, pressing ( C ANCEL [...]

ENWW Chapter 1 Printer basics 17 Software and suppor ted operating systems F or easy pr inter setup and access to the full range of p rinte r f eatures, HP st rongly reco mmends that you install the softw are provided. Not all software is a v ailab le in all languages. See the getting star ted guid e for installation instru ctio n s, and see the Re[...]

18 Printer basics ENWW Software f or Windo ws When y ou install the softw are f or Windows , y ou can directly conne ct t he printer to a computer using a USB or par allel cab le or y ou can connect the printer to the network using an opti onal HP Jetdirect print ser ver card. Diff erent software is av ailab le depending on the type of insta llatio[...]

ENWW Chapter 1 Printer basics 19 Embedded W eb server When the p rinte r is directly co nnected t o a comput er , t he embedd ed Web ser v er is suppor te d f or Windows 98 and lat er . When the printer is connected t o th e netw ork, the embedded W eb ser ver is suppor ted f or Windo ws 95 and later , Mac OS 8.6 and later , UNIX, Lin ux, and OS/2.[...]

20 Printer basics ENWW Software f or Macintosh F or Mac OS 8. 6 to 9. x , the Apple LaserWriter 8 driv er m ust be installed to use the PPD file. Use the Apple LaserWriter 8 driv er that came with y our Macintosh. F or Mac OS X, use Print Center to print . The pr inter includ es the follo wing soft ware f or Macintosh computers. PPDs (Mac OS 8.6 to[...]

ENWW Chapter 1 Printer basics 21 Software tips Ho w do I gain access to printer f eatures? Printer f eatures are a v ailab le in the printer driv er . Some f eatures such as custom paper sizes and page orientation might also be a v ailab le in the prog ra m you ar e using to create a file . Change settings in th e progr am, if possib le, because ch[...]

22 Printer basics ENWW Uninstalling the printing software Uninstall softw are using the directions be low f or your opera ting system. Uninstalling software f or Windows The printer comes with an uninstall utility that you can use to select and remov e any or all of the Windows HP printing system comp onents from y our computer . T o uninstall soft[...]

ENWW Chapter 1 Printer basics 23 Uninstalling software f or Macintosh T o remov e the pr inting software from your Macint osh, drag the H P LaserJ et folder and PPDs to the T rash. F or Mac OS 8.6 to 9. x : The PPDs are located here: Macintosh HDSystem FolderExtension sPrinter Descriptions. F or Mac OS X : The PPDs are loc at ed here: Macintosh [...]

24 Printer basics ENWW Accessories and or dering inf ormation The f ollo wing list of accessories was current at the ti me of printing. Ordering inf ormation and av ailability of the ac cessories might change dur ing the life of the printer . For the most current ordering inf ormation, visit: ● Nor th Amer ica: http://www .hp .com/go/order suppli[...]

ENWW Chapter 1 Printer basics 25 Optional tra y 3 500-sheet input tra y f or letter and A4 sizes . Only one 500- sheet tra y can be installed. Y ou must hav e a 250-sheet optional tra y 2 installed to install an optional tra y 3. Note: This tra y is included with the 2500tn model. C9699A P aper and other print media HP LaserJet paper Premium HP-bra[...]

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ENWW Chapter 2 Printing tasks 27 2 Pr inting tasks Intr oduction This section pro vides inf ormation about common printing tasks. ● “ Choosing paper and ot her print media ” on pa ge 28 ● “ Loading tr a ys ” on page 31 ● “ Printing a job ” on page 34 ● “ Choosing an ou tput locati on ” on page 42 ● “ Printing on special [...]

28 Printing tasks ENWW Choosing paper and other print media The printer models come with input tra ys as specified below . ● The 2500L comes with one inp ut tra y (tra y 1). Y ou can add one optional tr a y 2 (250-sheets) and one optional tr a y 3 (500-sheets). Option al tra y 2 must be installed to install optional tra y 3. ● The 2500 and 2500[...]

ENWW Chapter 2 Printing tasks 29 Suppor ted print media f or tra y 1 T ra y 1 holds up to 125 sheets of paper or up to 10 en v elopes . See “ Loading t r a y 1 ” on page 31 . Suppor ted sizes T ra y 1 adjusts f or siz es from 76 b y 127 mm (3 b y 5 inches) to a legal-siz e sheet of 216 b y 356 mm (8.5 b y 14 inches). See “ T ray specification[...]

30 Printing tasks ENWW Suppor ted print media f or optional tra y 3 Optional tr a y 3 holds up to 500 sheets of pap er . See “ Loading optional tra y 3 ” on page 33 . CA UTION Load only paper in optional tr a y 3. Other types of print media, such as lab els or gra yscale transparencies, might jam if pr inted fro m optional t ra y 3. Suppor ted [...]

ENWW Chapter 2 Printing tasks 31 Loading tra ys Load special print media such as en v elopes, labels , an d gr a yscale t ran sparen cies , in t r a y 1 only . Load only paper in op tional tr a y 2 or optional tra y 3. Loading tra y 1 T ra y 1 (t he multipur p ose tra y) holds up to 125 sheets of paper o r other print media, or it holds up to 10 en[...]

32 Printing tasks ENWW Loading optional tra y 2 Optional tr a y 2 suppor ts standard-size pape r only . P aper includes av erage-we ight letterhea d and prepun ched paper . F or a dditional inf ormation about letterhea d and prepunched paper , see “ Printing on letterhead or preprinted f orms ” on page 47 . CA UTION Print special print media su[...]

ENWW Chapter 2 Printing tasks 33 Loading optional tra y 3 The optional tr a y 3 suppor ts A4- and letter-siz e paper . Optional tra y 3 suppor ts only paper , bu t paper includes a v era ge-weight le tt erhead and prepunched paper . F or additional inf or mation about letterh ea d and prepunched paper , see “ Printing on letterh ead or pre printe[...]

34 Printing tasks ENWW Printing a job This section pro vides basic printing instructions. When making changes to printing setting s, there is a hierar ch y to how chan ges are prioritized. (Note t hat the names of commands and dialog bo xes m ight v ary depending on y our pro gram. ) ● “P age Setup” dialog bo x. This dialog bo x opens when y [...]

ENWW Chapter 2 Printing tasks 35 T o print from Windo ws 1 Mak e sure paper is loaded in the printer . 2 On the File menu, click Pa g e S e t u p or a similar command. Ensure tha t the settings are correct for this document. 3 Fr o m t h e File menu, c lick Print , Print Setup , or a similar command. The Print dialog box opens . 4 Select this print[...]

36 Printing tasks ENWW T o print from Macintosh 1 Mak e sure paper is loaded in the printer . 2 On the File menu, clic k Pag e S e t u p . 3 Make sure that this pr inter is selected in the Format for pop-up me nu. 4 Select the size of paper onto which you are pr inting. 5 Select the Orienta tion and Scale , if necessar y , and click OK . 6 On the F[...]

ENWW Chapter 2 Printing tasks 37 Gaining access to printer driver settings This section lists the common printing f eatures that are co ntrolled through the printer driv er . (The printer driver is the softw are component y ou use to send print jobs to the pr inter .) Y ou can change settings te mporarily f or the print jobs that y ou print while t[...]

38 Printing tasks ENWW Features in the printer driver Some printer drivers and some oper ating systems do not suppor t all printer fe atures. Use the PCL 6 pr inter driver t o take full adv antage of all the printer f eatures, as listed belo w . The Windows directions in the f ollowing sections assume tha t y ou are using th e PCL driver . In th e [...]

ENWW Chapter 2 Printing tasks 39 Setting a custom paper size Use the Custom P aper f eature to set up the printer to print to sizes ot h er than standa rd ones. ● Windo ws: T r y to set this se tting from on e of these locations , in this order: the Pa g e S e t u p dialog bo x in t he prog ram, the Print dial og bo x in th e progr am, or t he Pa[...]

40 Printing tasks ENWW Printing m ultiple pages on one sheet of paper (N-up printing) N-up printing is the ability to pr int multiple pages on one sheet of paper . The pages will appear decreased in size . Y ou can specify up to nine pages per sheet, and they will be arranged on the sheet as sho wn below if y ou use t he def ault arr angement. Y ou[...]

ENWW Chapter 2 Printing tasks 41 Printing on different paper f or the first page Printing on diff erent pa per f or the first page is useful if y ou are printing a letter f or e xample th at uses letterhead on the f irst page and plain sheet s f or the subseq uen t pages . The size f or all pages of the print job must be the same in the printer dri[...]

42 Printing tasks ENWW Choosing an output location The printer comes with the to p output bin and a rear outp ut door f or printing to a straight-t hrough paper path. Print jobs emerge fr om the top output bin wh en the rear output door is closed. Print jobs emerge from t he ba ck of the printer when the rear outpu t door is open. ● Use the top o[...]

ENWW Chapter 2 Printing tasks 43 Printing on special print media Printing speeds might be automatica lly r educed when printing on an y special-siz ed print media. Printing on en velopes Load en v elopes into tr a y 1 only . ● The weight of the en v elope paper should not e xceed 105 g/m 2 (24 lb). ● Mak e sure env elopes are undamaged and are [...]

44 Printing tasks ENWW Printing on labels F ollow the guidelines here f or using labels. See “ Print media specifications ” on pag e 123 for more details . CA UTION T o av oid damaging the printer , use only labels recommended f or laser printers. T o pre v ent serious jams, a lwa ys use tra y 1 to print labels and alw a ys use t he straight -t[...]

ENWW Chapter 2 Printing tasks 45 Printing on gra yscale transparencies The pr in te r su pp o r ts pr inting in gra yscale on gra yscale or color transparencies . (Gra y scale transp arencies are usually less e xpensive .) See “ Gr a yscale tr ansparencies ” on pa ge 132 fo r more details. CA UTION T o a v oid damagi ng the printer , use only t[...]

46 Printing tasks ENWW Printing on custom-sized print media or cardstoc k P ostcards, 3-b y-5-inch (inde x) cards , and ot her custom-siz ed print media can be printed from tra y 1. The minimu m size is 76 b y 127 mm (3 b y 5 inches) and the maxim um size is 216 b y 356 mm (8.5 b y 14 inches). ● Alwa ys inser t the short edge first into tr a y 1.[...]

ENWW Chapter 2 Printing tasks 47 Printing on letterhe ad or preprinted f orms This section sho ws ho w to orient letterhead or pr eprinted f or ms when you are printing only on one side . F or duple x (tw o-sided printing) orientation, see “ Printing on both sides (duple xing manually) ” on page 48 . ● Orient paper as sho wn below . Orientati[...]

48 Printing tasks ENWW Printing on both sides (duple xing manuall y) T o pr int on both sides of the paper , y ou will hav e to go to the printer and reinser t the paper manually after the first side has printed. CA UTION Do not print on both sides of labels, tr anspar encie s, or v ellum. Damage to the printer and jams might result. T o duplex man[...]

ENWW Chapter 2 Printing tasks 49 Canceling a print job A print job can be stopped from a prog ram, f ro m a print queue, or fro m the ( C ANCEL J OB ) but ton on the printer . ● If the printer has not star ted printing, first try to cancel the job within the prog ram that sent the print job . ● If the print job is waiting in a print queue or pr[...]

50 Printing tasks ENWW Using color This printer off ers g reat color as soon as y ou set it up . It provides a combin at ion of automatic color f eatur es to g ener ate e xcellent color results f or the general user , plus sophist icat ed t ools f or the e xper i e n ced c olo r us er . The printer pro vides carefully design ed and tested colo r ta[...]

ENWW Chapter 2 Printing tasks 51 HP ColorSmart The A utomatic color sett ing (HP ColorSmar t) enables optimal color ou tput automatically for div erse types of documents. This f eature utiliz es object tagging that allows optimal color and halftone settin gs to be used f or diff erent objects (te xt, g raphics , and images) on a pag e. The printer [...]

52 Printing tasks ENWW Manual Options If you select Man ual , you can individually adjust the Halftoning, Neutral Gra ys , Edge Control, and RGB Color option s f or each of the major ele ments: te xt, g raphics , and photo graph s. Halftone options Halftone options a ff ect the resolution an d clarity of your color out put. Y ou can independent ly [...]

ENWW Chapter 2 Printing tasks 53 Matching color s The proc ess of match ing pr inter ou tput color t o your monitor is qu ite complex because pr inters and computer mon itors use d iff erent methods of pro ducing color . Monitors displa y colors by light pix els using an RGB (red, green, b lue) color pr ocess , b ut printers print colors using a CM[...]

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ENWW 3 Managing the printer 55 3 Managing the pr inter Intr oduction This pr inter comes w ith sev er al software tools that help you monitor , troub leshoot problems with, and maintain the printer . The softw are tools are : ● “ Special pages ” on page 56 ● “ HP Colo r La se rJ et 250 0 T o olbox ” on page 58 ● “ Using the embedded[...]

56 Managing the pr inter ENWW Special pages Special pages reside within the memory of the printer . These pages help y ou to diagnose and solv e prob lems with the printer . Note If the printer language w as not correctl y set during installation, y ou can set the language man ually so that the pages print in one of the suppor ted languages . Chang[...]

ENWW 3 Managing the printer 57 Supplies Status page The Supplies Status page list s the remaining lif e of HP print car tr idges and HP imaging drums. It also lists the estima te d pa ge s re ma in ing , numbe r of pa g es pr inted, an d ot her supplies inf ormation. Y ou can print a Supplies Status page fr om t he printer or the em bed de d W eb s[...]

58 Managing the pr inter ENWW HP Color LaserJet 2500 T oolbo x HP Color LaserJet 2500 T oolbo x is only supported for Windows 98 and later . Y ou must hav e perf or med a complete sof tware installation to use the H P Colo r LaserJet 2500 T oolbox. Y ou can v iew the HP Color LaserJet 2500 T oolbox when the pr inter is directly co nnected to your c[...]

ENWW 3 Managing the printer 59 T roubleshooting tab This section of the na vigation bar cont ains links t o the inf or mation pages of the printer . (Some of these pages are also a v ailable from other sources, su ch as the embedded W eb ser ver or the printer itself.) F rom this section, you can vie w the f ollowing pages: ● Control P anel Help.[...]

60 Managing the pr inter ENWW Using the embedded W eb server When the printer is directly connected t o a computer , the embedded W eb ser ver is supp or ted f or Windows 98 and late r . When the printer is connected t o the netw ork, the embedded W eb ser ver is suppor ted f or Windo ws 95, Mac OS 8.6 an d later , UNIX, Linu x, and OS/2. The embed[...]

ENWW 3 Managing the printer 61 Inf o rm ation tab The Inf ormation pages group co nsists of the f o llowin g pages. ● Devi ce Status. This page displa ys the printer status an d shows t he lif e remaining of HP supplies , with 0 percent repres enting that a supply is empty . The page also sho ws the type and siz e of print media set f or each tr [...]

62 Managing the pr inter ENWW Netw orking tab This tab allo ws t he net w o rk administrato r to cont ro l netw o rk-related settings f or the printer when it is connected to an IP-based network. This tab will not appear if the pr inter is directly connected to a computer , or if the printer is connected t o a network using an ything other tha n an[...]

ENWW 3 Managing the printer 63 Using Printer Status and Aler ts Print er Status an d Aler ts is only su ppor ted for Windows 98 and later . The Pr inter Stat us and Aler ts so ftware is av ailable to users of both n etworked and dire ctly connected printers . This softw ar e allo ws y ou to vie w the e mbedded W eb ser ver inf or mation f or a par [...]

64 Managing the pr inter ENWW[...]

ENWW Chapter 4 Prob lem solving and maintena nce 65 4 Prob lem solving and maintenance Intr oduction This troub leshooting inf or mation is organized to help you resolv e pr inting prob lems. Choose the general t yp e of prob lem from the f o llowing list. ● There is a jam in the pr inter . See “ Clearing jams ” on page 66 . ● Printer light[...]

66 Problem solving and maintena nce ENWW Clearing jams Occasionally , paper or other print media can become jammed during a print job . Some causes include: ● Input tra ys are loaded improperly or overfilled. ● T ray 2 or optio nal tra y 3 is remov ed during a pr int job . ● The top co v er is ope ned during a print job . ● T oo many sheets[...]

ENWW Chapter 4 Prob lem solving and maintena nce 67 T o clear jams fr om inside the printer CA UTION Jams in this area m ight res ult in loo se toner on the pa ge. If you get toner on y our clothes or hands, w ash them in cold w ater . (Hot water will set the toner into the fabric.) 1 Open the top co v er . 2 Remo v e the imaging drum by pushing it[...]

68 Problem solving and maintena nce ENWW T o clear jams fr om input areas 1 Open tr a y 2 or optional tra y 3 to e xpose the jam. 2 Complete one of these st eps: ● If the jam has already partia lly en tered the printer , see “ To c l e a r jams from in side the pr inter ” on page 67 . ● If the jam is only in the input tray, remove the jam b[...]

ENWW Chapter 4 Prob lem solving and maintena nce 69 T o clear jams fr om output areas CA UTION Ja ms in these areas might result in loose toner o n the page. If you get toner on your clothes or hands , w ash them in cold w a ter . (Hot water will set the to ner into the f abr ic.) 1 Complete o ne of th ese steps : ● If the paper is no t almost co[...]

70 Problem solving and maintena nce ENWW 6 Grasp the fuser handles and pull to remo v e the fuser fr om t he printer . W ARNING! The par ts on the internal surf ace of the fuser are v er y hot. T o av oid bu r ning you rself , do not touch t hose par ts. 7 Using both hand s, slowly and steadily remov e an y paper from inside the pr int er . Th e n,[...]

ENWW Chapter 4 Prob lem solving and maintena nce 71 Resolving contr ol panel messa ges Printer status is indicated by light patterns on the control panel. T wo sets of lights are on the control panel: Suppl ies Status lights and Printer Status lights: The lights can be in an y one of the f ollo wing states: See the f ollo wing inf or mation to inte[...]

72 Problem solving and maintena nce ENWW Supplies Status lights This section describes the meaning of the pa tter ns f or the lights in the Supplies Stat us area. Inf ormation about supplies also app ears in the Printer Status and Alerts software, the embedded W eb server , and the HP Color LaserJet 2500 T oolbo x. (F or more inf ormation, see “ [...]

ENWW Chapter 4 Prob lem solving and maintena nce 73 Blac k print cart ridge is empty or missing The blac k print-car tridge light is blinking. The printer stops pr inting. The print car tr idge is empty or missing, or the pr inter cannot detect the pr int car tr idge correctly . Y ou must replace the pr int car tr idge before the prin ter can conti[...]

74 Problem solving and maintena nce ENWW Blac k print cartridge is a non-HP print car tridge CA UTION: If you continue printing once this pr int car tr idge is empty , damage to the pr inter can occur . See “ Hewlett-P ackard limited warr anty statement ” on page 106 . The blac k print-car tridge lig ht is blinking and the Attention light is on[...]

ENWW Chapter 4 Prob lem solving and maintena nce 75 Printer Status lights The f ollo wing section describes the meaning of th e light patterns in the Pr inter Status area. Inf or mation ab o ut the pr inter stat us als o appears in the P r inter Stat us an d Aler ts software and the embedded W eb ser ver . (F or more inf ormation, see “ Managing [...]

76 Problem solving and maintena nce ENWW Attention with Ability to Continue The Attention light is blinking and the Go light is on. The printer stops pr inting. The message appears in these situations: ● Manual feed with pause. Someone sent a ma nual f eed job and the printe r is waiting for the special paper . Load paper into tra y 1, and if the[...]

ENWW Chapter 4 Prob lem solving and maintena nce 77 Secondary light patterns for Printer Status lights This section describes the secondar y light patterns that you can displa y when you e xperience a Attention with Ability to Continue state or an Accessor y error . Each of these errors has its own set of secondary light patterns, so a section is i[...]

78 Problem solving and maintena nce ENWW 22 Buffer Overflow err or The Ready l ight and Go light are on. Press ( G O ) to tr y to pr int a por tion of th e job. ● The connection between the pr inter and the computer is loose. Check the connection to ensure that it is secure. ● The cable is malfunctioning. T r y using a different, high-quality U[...]

ENWW Chapter 4 Prob lem solving and maintena nce 79 Secondary light patterns for Accessory error s This section describes the secondar y light patterns that you ca n displa y when y ou e xperience an Accessor y error (Attention light , Ready light, and Go light are b linking). 8x.yyyy EIO err or The Attention light is blinking. There is a prob lem [...]

80 Problem solving and maintena nce ENWW Solving print-quality pr ob lems If y our document is printing b ut the quality is not what y ou e xpected, star t by using the print- quality checklist Print-quality chec klist General print-quality problems can be solved b y f ollowing the chec klist below . 1 Chec k the printer driv er to mak e sure y ou [...]

ENWW Chapter 4 Prob lem solving and maintena nce 81 Solving issues with all printed documents The e xamples belo w depict letter- size paper that has passed through the printer short-edge first. These e xamples illustrate problems that would aff ect all pages you print, whether y ou print in color or in b lac k only . The topics that f ollow list t[...]

82 Problem solving and maintena nce ENWW Light print or fade A v er tical streak or an incorrect or f aded color area appears on the page . ● The paper might no t meet HP ’ s paper specifications (f or example , the paper is too moist or too rough). See “ Print media specifications ” on page 123 . ● One or more print car tridges are low .[...]

ENWW Chapter 4 Prob lem solving and maintena nce 83 Gra y bac kgr ound The amount of bac k ground toner shading be comes unacceptab le . ● P erf orm a calibration. See “ Calibr ating the printer ” on page 100 . ● Use a diff erent paper with a lighter basis w eight. See “ Print media specifications ” on page 123 . ● Chec k the printer [...]

84 Problem solving and maintena nce ENWW Repetitive defects on the fr ont Marks repeatedly appear on the printed side of the page a t e v en inter v als. ● In the printer driver , select the Pap e r tab and set T ype is to match the type of paper on which y ou are printing. Print speed might be slow er if y ou are using hea vy paper . For UNIX , [...]

ENWW Chapter 4 Prob lem solving and maintena nce 85 Pa g e s k e w ● Make sure the pape r or other pr int media is lo aded corr ectly and that the gu ides are not too tight or too loose against the stac k. See “ Loadin g t ra ys ” on page 31 . ● Chec k the paper type and quality . Use a diffe rent paper , such as high-qualit y paper intend [...]

86 Problem solving and maintena nce ENWW If the pr oblem is not resolved If the problem is not resolved, try th es e ste ps : 1 P erf or m a cleaning and calibra tion. See “ Cleaning the printer ” on page 99 . 2 Print the Configura tion page and Supplies Sta tus page again. • If the pages print correctly , then the prob lem is with the prog r[...]

ENWW Chapter 4 Prob lem solving and maintena nce 87 Solving issues with color documents This section describes issues that can occur when y ou pr int in color . Whene v er you are e xperiencing color-related issues , calibra te the printer bef ore trying any other steps . See “ Calibrating the printer ” on page 100 . Only b lac k prints Only b [...]

88 Problem solving and maintena nce ENWW Missing or incorrect color ● Y ou hav e changed th e color settin gs manually . Retur n the color se tting to Automatic. See “ Changing col or settings ” on page 39 . ● Y our print media does not meet the specifications f or this printer . Use a diff erent paper , such as a high-quality pa per intend[...]

ENWW Chapter 4 Prob lem solving and maintena nce 89 Resolving pr ob lems that generated message s This section helps resolv e problems that gener ated messages on the comp ut er . Messages f or both Windo ws and Macintosh This section lists some common erro rs that only pro vide a simple message b ut no inf ormation f or resolving the er ror . Erro[...]

90 Problem solving and maintena nce ENWW Resolving pr ob lems that did not generate messages Begin b y using the troub leshooting chec klist. T roubleshooting c hec klist If the printer is not responding properly , complete the steps in the f ollowing chec klist, in order . If the printer does not pass a step , f ollow th e corresponding trou blesh[...]

ENWW Chapter 4 Prob lem solving and maintena nce 91 8 Print a page from the HP Color LaserJet 2500 T oolbo x (W indo ws 98 and higher only). a If it prints, then the problem is with the printer driver. Try using one of the ot her printer drivers. Or, uninstall the prin ter driver (see “ Uninstalling the printing software ” on page 22 ) and rein[...]

92 Problem solving and maintena nce ENWW Solving general printing prob lems In addition to the p rob lems listed in this section, see “ Solving common M acintosh p roblems ” on page 97 if y ou are us ing a Ma cintosh co mputer and see “ Solving P ostScript (PS ) errors ” on page 96 if y ou are using sev eral printer lang ua g es. Symptom P [...]

ENWW Chapter 4 Prob lem solving and maintena nce 93 Printer does not pull paper fr om tra y 2 or optional tray 3. The rear paper length guide (tra y 2) or the rear paper stop (optional tray 3) is set incorrectly . T o set the rear guides properly , see “ Loading optional tray 2 ” on page 32 or “ Loading optional tra y 3 ” on p age 33 . The [...]

94 Problem solving and maintena nce ENWW P ages print, but all colors do not pr int or the pages are completely blank. If pages pr int comple tely blank, the file might hav e b lank pages. Chec k the file to make sure that it does not contain blank pages. A print car tr idge might be low or empty . Check the printer control panel for a Supplies Sta[...]

ENWW Chapter 4 Prob lem solving and maintena nce 95 The printer pr ints, but the te xt is wrong, garbled, or incomplete. The interf ace cable is loose or def ective . Disconnect the pr inter cable and reconnect it. T r y a pr int job you kno w works. If possible , attach the cab le and printer to another computer and tr y a pri nt job that you kno [...]

96 Problem solving and maintena nce ENWW Solving P ostScript (PS) err ors The f ollo wing situations are specific to PS langua ge an d might occur when se v e ral printer languages are be in g use d . Note T o receive a printed or an on-scre en message when PS errors occur , choose this option in the PS printer driver or the embe dd ed W eb server [...]

ENWW Chapter 4 Prob lem solving and maintena nce 97 Solving common Macintosh pr oblems In addition to the pr oble ms listed in “ Solving genera l printing prob lems ” on page 92 , this section lists prob lems that can happen only when using the Mac OS , versions 8.6 to 9. x . Symptom P ossible Cause Solution Prob lems in the Chooser The printer[...]

98 Problem solving and maintena nce ENWW Y our document is not printing with New Y or k, Genev a , or Monaco fonts. The pri nter might be substitu ting fo n t s . Select Op tions in the Pa g e S e t u p dialog box to clear substituted f onts. USB Prob lems Y ou are una ble to pr int from a third-par ty USB card. This error occurs when t he softw ar[...]

ENWW Chapter 4 Prob lem solving and maintena nce 99 Cleaning the printer During the printing process, pa per , toner and dust par ticles can accumulat e inside the printer . Ov er time , this b uildup can cause print-quality prob lems such as toner specks or sme aring. This printer has a cleaning mode that can cor rect and pre vent these types of p[...]

100 Problem solving and maintenance ENWW Calibrating the printer The printer automati cally calibrate s when a supply is changed an d at set int er v als dete r mined b y the total n umber of pages the printer has printed. Y ou can change when the printer perf or ms automatic calibr ations using th e embedded W eb ser v er . Y ou can also calibrate[...]

ENWW Chapter 4 Prob lem solving an d maintenance 101 Managing supplies F or wa rr anty inf or mation about these supplies , se e “ Limited w arr an ty f or the print car tr idges and imaging dr um ” on p age 107 . Supplies life The lif e of the imaging drum depends on the number of b lac k-only or color pag es th at print jobs require . An HP C[...]

102 Problem solving and maintenance ENWW T o check and or der using the embedded W eb server 1 Open the embedd ed W eb ser v er . 2 On Information tab , click Device Status (on the left side of the window). Click Supplies Status to see more inf or mation, such as par t numbers . 3 If the print car tridges are low or empty , you ca n clic k Order Su[...]

ENWW Chapter 4 Prob lem solving an d maintenance 103 HP policy on non-HP supplies He wlett-P ackard Comp any canno t recommend the use of non -HP supplies, either ne w or remanuf actured. Because the y are not HP pr oducts, HP cannot influence thei r design or control their quality . Ser vice or repairs required as a result of using a non-HP supply[...]

104 Problem solving and maintenance ENWW[...]

ENWW Appendix A Service and suppor t 105 A Ser vice and suppor t Intr oduction This section contains sup por t and ser vice information. ● “ Hewlett-P ackard limited wa rr anty statement ” on page 106 ● “ Limited w arran t y f or the print car tr idges and imaging drum ” on page 107 ● “ A vailability of suppor t and ser vice ” on [...]

106 Service and support ENWW Hewlett-P ac kard limited warranty statement 1. HP warrants to y ou, the end-user customer , that HP hardware and accessor ies will be free from defects in materials and workmanship after the dat e of purchase, f or the period specified abo v e. If HP receiv es notice of such def ects during the warranty period, HP will[...]

ENWW Appendix A Service and suppor t 107 Limited warranty f or the print car tridges and imaging drum This HP product is wa rranted to be free from def ects in mater ials and workmanship during its useful lif e (end of lif e is indicated by a printer control pane l low-lif e message). This wa rranty doe s not co v er product s that ha v e been modi[...]

108 Service and support ENWW A v ailability of support and ser vice Around the world, HP provides a v ariety of ser vice and suppor t options for purchase . A vailability of these progr a ms will vary depending upon your location. HP maintenance agreements HP has se v eral t ypes of maintenance ag reements that meet a wide r ange of su ppor t needs[...]

ENWW Appendix A Service and suppor t 109 HP Express Exchange (U .S. and Canada onl y) This ser vice, a v ailable f or an additional f ee , is an alternativ e to the stan dard w arr anty and ent ails returning your printer f or repair . HP Express Exchange allo ws you t o receiv e a refurbished replacement unit and t hen return your def ective print[...]

110 Service and support ENWW Repac king the printer If HP Customer Care determines that y our printer needs to be r eturn ed to HP f or repa ir , follo w the steps belo w to repac k the printer bef ore shipping it. CA UTION Shipping damage as a result of inadequat e pa cking is the customer ’ s responsibility . T o repack the printer 1 Remov e an[...]

ENWW Appendix A Service and suppor t 111 Service information f o rm WHO IS RETURNING THE EQUIPMENT? Date: P erson to contact: ______ ______________ _________________ _____ Phone: __________ ______ Alter nate contact: ____________ _________________ _____________ Phone: __________ ______ Retur n shi pping address: Special shipping instr uctions: WHA [...]

112 Service and support ENWW[...]

ENWW Appendix B Specifications and re gula tor y inf or mation 113 B Specifications and regulator y inf or mation Intr oduction This section contains inf or mation regarding printer specifications and required regulatory inf ormation. These topics are: ● “ Printer specifications ” on page 114 ● “ Envir onmental Product Ste wardship progr [...]

114 Specifications and regulatory information ENWW Printer specifications CA UTION P ower requiremen ts are based on the count r y/region where the printer is sold. Do not con v er t operating v oltages . This will damage the pr inter and void the product warr anty . Phys ical specificat ions HP L a se rJet 2500 without optional tra ys 2 and 3 HP L[...]

ENWW Appendix B Specifications and re gula tor y inf or mation 115 En vironmental specifications Recomme nded Operating Storage T emperature (printer and pr int car tridg e) 20 ° to 27 ° C (68 ° to 81 ° F) 15 ° to 32.5 ° C (59 ° to 90.5 ° F) -20 ° to 40 ° C (-4 ° to 104 ° F) Relative humidity 20 to 70% 10 to 80% 95% or less Acoustic Emi[...]

116 Specifications and regulatory information ENWW En vir onmental Pr oduct Stewar dship program Pr otecting the en vir onment Hewlett-P ackard Compan y is committed to providing quality products in an environmentally sound manner . This product has been desig ne d with se v eral at trib utes to minimiz e impacts on our environment . Ozone pr oduct[...]

ENWW Appendix B Specifications and re gula tor y inf or mation 117 HP LaserJet printing supplies In many co untries/regions, th is product's printing supplies (f or e xample , print car tr idge, imaging drum) can be returned to HP through the HP Printing Supplies Returns and Recycling Progr am. An easy-to-use and f ree tak ebac k prog r am is [...]

118 Specifications and regulatory information ENWW Material safety data sheet Material Saf ety Data Sheets (MSDS) can be obt ained from t he HP LaserJet Supplies w eb site at http://www .h p .com/go/msds . Extended warranty HP Suppor tP ac k pro vides cov erage f or the HP hardw are pro duct and all HP supp lied internal components . The hardw are [...]

ENWW Appendix B Specifications and re gula tor y inf or mation 119 FCC regulations This equipment has been tested an d f ound to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC rules. These limit s are desig ned to pr ovi de reasona b le prot ection against harmful interf erence in a residential insta llation[...]

120 Specifications and regulatory information ENWW Regulatory statements Dec laration of Conf ormity according to ISO/IEC Guide 22 an d EN 45014 Manufacturer's Name: He wlett-P ac kard Company Manufacturer's Address: 11311 Chinden Boulev a rd Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 2500L, 25[...]

ENWW Appendix B Specifications and re gula tor y inf or mation 121 Laser safety statement The Center f or De vices and Radiological Health (CDRH) of the U.S . F ood and Drug Administr ation has implemented regulatio ns f or laser products manuf actured since A ugust 1, 1976. Compliance is mandat or y f or products markete d in the United States . T[...]

122 Specifications and regulatory information ENWW Finnish laser statement LASER TUR V ALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP Colo r LaserJet 2500 -lase r kirjoit in on k ä ytt ä j ä n kannalta tur va llinen luokan 1 l aserlaite. Nor maaliss a k ä yt ö ss ä kirjoittimen suojak oteloint i est ää lasers ä teen p ää syn lai[...]

ENWW Appendix C Print media specifica tio ns 123 C Pr int media specifications Intr oduction This section contain s spe cifications f or the pape r and other print media y ou can use with the printer . The follo wing topics appear in th is section of the user guide: “ General guidelines ” on page 124 “ T ray specifications ” on page 125 “[...]

124 Print media specifications ENWW General guidelines This printer accepts a v ariety of media, such as cut-sheet paper (including up to 100% recycled fiber content p aper), en v elopes , labels, gr a yscale tr ansparencies , and custom-siz e paper . Proper ties such as weight, composit io n, gra in, and moisture content are impor tant fact ors af[...]

ENWW Appendix C Print media specifica tio ns 125 T ra y specifications This section contain s inf or mation about the siz es, w eights , and capacities of pap er and other print media that each tr a y suppor ts. T r ay 1 specifications T ray 1 Dimensions 1 1. The printer supports a wide range of standard and custom sizes of print media. Check the p[...]

126 Print media specifications ENWW Optional tra y 2 specifications Optional tra y 3 specifications Optional tr ay 2 (250-sheet tr a y) Dimensions 1 W eight Capacit y 2 Letter 216 by 279 mm (8.5 by 11 in.) 60 to 105 g/m 2 (16 to 28 lb) 250 sheets of 75 g/m 2 (20 lb) paper A4 210 by 297 mm (8.3 by 11.7 in.) A5 148 by 210 mm (5.8 by 8.3 in.) B5 (ISO)[...]

ENWW Appendix C Print media specifica tio ns 127 P aper and print media This section contains inf or mation about specifications f or quality of paper , guidelines f o r paper usage, and guidelines f or paper storage . Specifications f or quality F or complete pape r specifications f or all HP LaserJet printers, see the HP LaserJet Printer F amily [...]

128 Print media specifications ENWW Guidelines f or usage F or best re sults , make sure the paper is of good quality , and free of cuts , nic ks, tea rs, spots , loose par ticles, dust, wrinkles, v oids , and curled or bent edges . F or best qua lity color printing, use a smooth type of pape r . Generally , the smoother the paper , the better the [...]

ENWW Appendix C Print media specifica tio ns 129 Printing and storage en vironment Ideally , the printing and paper-stor age en vironment should be at or near room tempera ture, an d not too dry or too humid. Remember that paper is h ygroscopic; it absorbs and loses moist ur e rapidly . Heat works with humidity to damage paper . Heat causes the moi[...]

130 Print media specifications ENWW En velopes Use only tra y 1 to print env elopes. Select the typ e of env elope you are using fr om the Print dialog bo x or the printer driv er . F or UNIX, Linux, an d OS/2, this f eature is a v ailab le in the embedded W eb ser ver if the printer is connected to the netw ork. In your program, set the margin s f[...]

ENWW Appendix C Print media specifica tio ns 131 En velopes with double side-seams Doub le side-seam construction has v ert ical seams at both ends of t he en v elope rather than diagonal seams . This style might be mor e lik ely to wrinkle . Be sure the seam e xtends all the wa y to the cor ner of the env elope as illustrated below . En velopes wi[...]

132 Print media specifications ENWW Labels Select the type of label y ou are using f rom the Print dialog bo x or the printer driver . F or UNIX, Linux, an d O S/2 , th is f eature is av ailable in t he emb edd ed W eb ser ver if th e p rinter is co nn ected to the networ k. CA UTION T o av oid damaging the printer , use only labels recommended f o[...]

ENWW Appendix D W o rking with memor y and print ser v er cards 133 D W or king with memor y and pr int ser v er cards Intr oduction This section pro vides inf ormation about the f ollo wing topics: ● “ Printer memor y ” on page 134 ● “ Installing memor y and fo nt DIMMs ” on page 135 ● “ Checking DIMM installation ” on page 137 ?[...]

134 Working with memory and print server ca rd s ENWW Printer memory The printer has two dual inl ine memor y module (DIMM) slots f or upgrading with: ● ● DIMM-based acce ssor y f onts, macros, and patterns. Y ou might w ant to add more memory to the printer if you of t en print comple x gr aphics or PS documents , or use many do wnloaded f ont[...]

ENWW Appendix D W o rking with memor y and print ser v er cards 135 Installing memory and font DIMMs Y ou can install more memory f or the printer , and y ou can also install a f ont DIMM to allow the prin ter to pr int cha racters f or languag es such as Chinese or the Cyrillic alphabet. CA UTION Static electr icity can damage DIMM s. When handlin[...]

136 Working with memory and print server card s ENWW 7 Holding the DIMM b y the edges as sho wn in the illustration, align the notche s on the DIM M with th e DIMM slot. 8 Fir mly press the DIM M straight int o the s lot . Fir mly close the locks on each side of the DIMM until the y snap into place. 9 Close the two DI MM doors . 10 Reconnect the po[...]

ENWW Appendix D W o rking with memor y and print ser v er cards 137 Chec king DIMM installation Check that the DIMM s are installe d correc tly and wor king. T o chec k DIMM installation 1 T ur n the pr inter on. Check that the Rea dy light is on after th e prin ter has gone throu gh the star tup sequence. If an error message ap pears , a DIMM migh[...]

138 Working with memory and print server card s ENWW Enabling memory If the printer has a new memo r y DIMM installed, all Windo ws users of the printer must set the printer driver to re cogn ize the ne wly adde d mem or y . Macintosh compute rs au tomatically recognize new memor y . T o enable memory for Windo ws 1 On the Star t menu, point to Set[...]

ENWW Appendix D W o rking with memor y and print ser v er cards 139 Installing an HP Jetdirect print ser ver car d Y ou can install an optiona l HP Jetdirect print ser ver card in the 2500L or 2500 model printer , which comes with an EIO slot. T o install an HP Jetdirect print server card 1 T ur n the printer off and disconne ct the po wer cab le a[...]

140 Working with memory and print server card s ENWW[...]

ENWW Index 141 Inde x Numerics 250-sheet tray. See tray 2 4-Color option 52 500-sheet tray. See tray 3 A accessories errors 76, 79 ordering 3 part numbers 24 acoustic emissions 115 Adaptive Halftoning options 52 adding paper 31 adhesive labels output path 42 printing 44 specifications 125, 132 agreements, maintenance 108, 118 alerts e-mail 61 HP Pr[...]

142 Index ENWW consumables availability 118 life expectancies 101 ordering 3 part numbers 24 recycling 117 specifications 114 status lights 15, 72 status page, printing 57 status, viewing with embedded Web server 61 continuable attention errors 76, 77 contracts, maintenance 108, 118 control panel accessory error lights 79 consumables status 72 ligh[...]

ENWW Index 143 F face down bin. See top output bin face up bin. See rear output door faded print 82 FCC statements 119 features color 50 drivers 38 printer 10 film, transparency. See transparencies first page, different 41 Fit to Page option 40 font DIMMs See also DIMMs enabling 138 installing 135 part numbers 24 settings 94 fonts included 11 troub[...]

144 Index ENWW models including 12 ordering 3 part numbers 24 troubleshooting 91 K keys, control panel 15 L labels output path 42 printing 44 specifications 125, 132 language documentation 25 embedded Web server 61 information pages 56 languages, printer errors 78 features 11 laser safety statements 121 LaserJet 2500 Toolbox calibrating printer 100[...]

ENWW Index 145 status, viewing with embedded Web server 60 troubleshooting 91 Neutral Grays options 52 noise specifications 115 non-HP print cartridges 103 nonvolatile memory (NVRAM) errors 78 not printing, troubleshootin g 90, 93 N-up printing 40 NVRAM (nonvolatile memory) errors 78 O on/off switch 13 online customer support 3 online Help printer [...]

146 Index ENWW status page, printing 57 status, viewing with embedded Web server 61 storage specifications 115 Print dialog box 34 print media. See media print quality HP ImageREt 2400 50 settings 41 specifications 11 troubleshooting 80 print servers configuring 62 EIO port errors 79 HP Printer Status and Alerts 17, 63 information page, printing 56[...]

ENWW Index 147 tray 1 125 tray 2 126 tray 3 126 skew, troubleshooting 85 slanted pages 85 slow printing, troubleshooting 92 smeared toner, troubleshooting 83 Smooth halftone option 52 software downloading 21 embedded Web server 60 features 38 HP Printer Status and Alerts 63 Macintosh, features 20 operating systems supported 17 settings, changing 37[...]

148 Index ENWW size specifications 114 troubleshooting 93 trays configuring 60 default 28 features 11 included 10 jams, clearing 68 loading 31 locating 13 media supported 29, 125 ordering 3 part numbers 24, 25 selecting 34, 38 troubleshooting 92 troubleshooting accessory errors 79 blank pages 9 4 calibrating printer 100 cleaning printer 59 color 87[...]

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