HP (Hewlett-Packard) 3015 инструкция обслуживания

hp L ase rJet 3015 use[...]

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hp LaserJet 3015 all-in-one User Guide[...]

Copyright Information © Copyright 2003 Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in [...]

Table of contents 1 Getting to know your device Identifying the hp LaserJet 3015 all-in-one ............................................................................... 2 Package contents ............................ .......................... ............................... ......................... .2 Device features ..........................[...]

Envelopes ..................................................................................................................... .... 26 Card stock and heavy media ............................................................................................ 27 Selecting media for the automatic document feeder (ADF) ...................................[...]

Scanning to another software program ........................ .................... ..... ..................... ...... 62 Scanning to the Readiris OCR software ................ ............ ................ ........................ ....... 63 Scanning by using TWAIN-compliant and WIA-compliant software ....................................... 64 Usin[...]

Is the quality of the graphics poor? .......... ................... .................... ................. ................ 84 Media jams occur in the printer ............................................................................................... 85 To clear a media jam ..................................... ............................ ....[...]

Was the original loaded correctly? ........... ............................................. ......................... 107 Does the original have a colored background? .............................................................. 107 Are text or images on the back of a two-sided original appearing in the scan? . . . .. . .. . . .. 107 Is the origi[...]

Appendix C HP limited warranty statement HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY ........ ........................ ........ 129 Appendix D HP parts and accessories Ordering HP parts and accessories ...................................................................................... 132 HP parts and accessories chart ................[...]

1 Getting to know your device Use these topics to acquaint yourself with your new HP LaserJet 3015 all-in-one: ● Identifying the hp LaserJet 3015 all-in-one ● Device features ● Identifying the hardware components ● Identifying the device control panel components ● Identifying the software components ● Print-media specifications ENWW 1[...]

Identifying the hp LaserJet 3015 all-in-one Use the following illustration to make sure that the package contents are complete. Package contents 1 Print cartridge 2 Power cord 3 Getting started guide and support flyer 4 Media input tray 5 CD-ROMs containing device software and electronic user guide 6 Automatic document feeder (ADF) input tray 7 Fax[...]

Device features Speed ● Prints and copies up to 15 pages per minute (ppm) Paper handling ● A 30-page automatic document feeder (ADF), a 150-sheet media input tray, and a 10-sheet priority input slot Memory ● 32 megabytes (MB) of random-access memory (RAM) (9 MB for the system and 23 MB of RAM available to the user) Connectivity ● A universa[...]

Identifying the hardware components Use the following illustrations to identify the device hardware components. HP LaserJet 3015 all-in-one hardware components 1 Automatic document feeder (ADF) input tray 2 ADF media lever 3 Device control panel 4 ADF output bin 5 Print-cartridge-door release 6 Device output bin 7 Priority input slot 8 Media input [...]

Identifying the device control panel components Use the following illustration to learn about the device control panel components. 1 Fax controls. Use the fax controls to send and receive faxes and to change commonly used fax settings. See the fax guide for information about using the fax controls. 2 Alphanumeric buttons. Use the alphanumeric butto[...]

Identifying the software components Note The software components that are installed depend on the operating system (OS) and the installation type. See the start guide for more information. The following software items are included with the device: ● HP toolbox ● HP LaserJet Scan ● TWAIN or WIA scan driver ● HP LaserJet Fax ● Readiris OCR [...]

Print-media specifications For optimum results, use conventional 75 g/m 2 to 90 g/m 2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. Note The printer supports a wide range of standard and custom sizes of print media. The capacit[...]

Priority input slot paper sizes Priority input slot Dimensions Weight or thickness Capacity Minimum-size paper 76 by 127 mm (3 by 5 in) 60 to 163 g/m 2 (16 to 43 lb bond) 10 sheets (75 g/m 2 ; 20 lb bond) Maximum-size paper 216 by 356 mm (8.5 by 14 in) 60 to 163 g/m 2 (16 to 43 lb bond) 10 sheets (75 g/m 2 ; 20 lb bond) Minimum-size glossy paper 76[...]

2 Changing the settings by using the hp toolbox or the device control panel You can change the settings for the device by using the HP toolbox or the device control panel. Often, the easier method for changing the device settings is to use the HP toolbox. The following table lists some of the settings that you can change by using the HP toolbox and[...]

Using the hp toolbox The HP toolbox is a Web application that you can use for the following tasks. ● Monitor the device status. ● View and configure the device settings for print, fax, copy, and scan. ● View troubleshooting and "How do I" information. ● Provide access to fax and scan software capabilities. You can view the HP tool[...]

The hp toolbox sections The HP toolbox contains the following sections: ● Status tab ● Fax tab ● Scan to... tab ● Troubleshooting tab ● Documentation tab Other links Each page in the HP toolbox contains links to the HP website for device registration and device support, and links for ordering supplies. You must have Internet access to use[...]

Scan to... tab The Scan to... tab has links to the following main pages: ● Scan to E-mail or a Folder ● Scan Preferences Note The scan preferences apply to only Scan to E-mail or a Folder . Troubleshooting tab The Troubleshooting tab has links to various device troubleshooting information, such as how to clear a media jam; how to resolve print-[...]

Using the device control panel You can also configure settings at the device control panel. This section describes how to perform the following tasks: ● Printing a configuration page ● Printing a device control panel menu map ● Restoring the factory-set defaults ● Changing the device control panel display language ● Changing the default m[...]

To restore the factory-set defaults 1. Press MENU / ENTER . 2. Use the < or the > button to select Service , and then press MENU / ENTER . 3. Use the < or the > button to select Restore defaults , press MENU / ENTER , and then press MENU / ENTER again to confirm your selection. The device automatically restarts. Changing the device cont[...]

● The phone line sounds for outgoing faxes. ● The ring volume for incoming faxes. To change the alarm volume The alarm sounds when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, depending on the type of error. 1. Press MENU / ENTER . 2. Use the < or the > button to se[...]

To change the device control panel key-press volume The key-press volume controls the sound that is made when a device control panel button is pressed. 1. Press MENU / ENTER . 2. Use the < or the > button to select Common settings , and then press MENU / ENTER . 3. Use the < or the > button to select Volume settings , and then press MEN[...]

3 Printing Use the following information to perform printing tasks with the device: ● Printing by using manual feed ● Stopping or canceling a print job ● Printer drivers ● Understanding print-quality settings ● Optimizing print quality for media types ● Device media specifications ● Guidelines for using media ● Selecting media for t[...]

Printing by using manual feed Use manual feed when printing on mixed media (for example, printing on an envelope, then a letter, then an envelope, and so on). Load an envelope in the priority input tray and load letterhead in the media input tray. To print by using manual feed 1. Open the device properties or printer setup (printer driver) in the s[...]

Stopping or canceling a print job If your print job is currently printing, you can cancel it by pressing CANCEL on the device control panel. CAUTION Pressing CANCEL clears the job that the device is currently processing. If more than one process is running (for example, the device is printing a document while receiving a fax), pressing CANCEL clear[...]

Printer drivers When you installed the device software, you selected one of the following printer drivers: PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the device features. Unless complete backward compatibility with previous printer control language (PCL) drivers or older printers is necessary, the PCL 6 driver is [...]

Understanding print-quality settings Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print-quality settings to optimize the print quality for a specific media type. See Optimizing print quality for media types for more information. You can change the sett[...]

Hewlett-Packard does not recommend full-time use of EconoMode. If EconoMode is used full-time when the average toner coverage is significantly less than five percent, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you will need to install a[...]

Optimizing print quality for media types Media type settings control the temperature of the device fuser. You can change the settings for the print media that you are using to optimize the print quality. The following are the media types that you can optimize for: ● plain paper ● preprinted paper ● prepunched paper ● letterhead ● transpar[...]

Device media specifications HP LaserJet devices produce excellent print quality. The device prints on a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-sized media. Properties such as weight, grain, and moisture content are important factors affecting device performance and output [...]

Guidelines for using media Use the guidelines in this section when selecting and using print media. Paper For best results, use conventional paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure about what type of paper you are lo[...]

When selecting labels, consider the quality of the following factors: ● Adhesives: The adhesive material should be stable at 200° C (392° F), the device maximum temperature. ● Arrangement: Use only labels that have no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams. ● Curl: [...]

Envelopes with double-side seams An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style is more likely to wrinkle during printing. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration: Envelopes with adhesive st[...]

● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged. ● Sizes: Use card stock that is within the following size ranges only: ● Minimum: 76 by 127 mm ( (3 by 5 inches)) ● Maximum: 216 by 356 mm ( (8.5 by 14 inches)) Note The ADF output bin holds one sheet of legal-size media (215 by 356 mm (8.5 by 14 inche[...]

Selecting media for the automatic document feeder (ADF) Use the following guidelines when selecting media for the ADF. Automatic document feeder (ADF) specifications ● Input capacity: The ADF holds up to 30 sheets of flat, 60 to 90 g/m 2 (16 to 24 lb), copier-grade paper. ● Media size : Use copier-grade paper that is within the following size r[...]

Printing on envelopes Use one of the following methods to print on envelopes. ● To print on one envelope ● To print on multiple envelopes To print on one envelope Use only envelopes that are recommended for laser printers. See Device media specifications for more information. Note Use the priority input slot for printing on one envelope. Use th[...]

To print on multiple envelopes Use only envelopes that are recommended for laser printers. See Device media specifications for more information. Note Use the priority input slot for printing on one envelope. Use the media input tray for printing on multiple envelopes. 1. Open the media input tray and remove any media. 2. Before loading the envelope[...]

5. On the Paper tab or the Paper/Quality tab in the printer driver, select Envelope from the Type is: drop-down list. Note Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver. 6. Print on the envelopes. 32 Chapt[...]

Printing on transparencies and labels Use only transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP laser-quality labels. See Device media specifications for more information. CAUTION Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or [...]

3. On the Paper tab or the Paper/Quality tab in the printer driver, select the correct media type from the Type is: drop-down list. Note Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver. 4. Print the document[...]

Printing on letterhead and preprinted forms Only use letterhead or preprinted forms that are recommended for use in laser printers, such as HP laser-quality letterhead and preprinted forms. See Device media specifications for more information. Use these instructions to print documents on letterhead or preprinted forms. To print on letterhead and pr[...]

Printing on custom-sized media or card stock The device can print on custom-sized media and card stock that is between 76 by 127 mm (3 by 5 inches) and 216 by 356 mm (8.5 by 14 inches) in size. Depending on the media, you can print up to 10 sheets from the priority input slot. Use the media input tray for more than 10 sheets. Note Make sure that th[...]

Printing on both sides of the media (manual duplexing) To print on both sides of the media (manual duplexing), you must send the media through the device twice. Manual duplexing can cause the device to become dirty, which reduces print quality. If the device becomes dirty, see Cleaning and maintenance for instructions. To manually duplex Note The p[...]

6. Place the stack of media in the input tray again. Side one should be facing down with the top edge feeding into the device first. 7. Click OK (on the computer screen), and then wait for side two to print. 38 Chapter 3 Printing ENWW[...]

Printing multiple pages on a single sheet of media You can select the number of pages that you want to print on a single sheet of media. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed. You can specify up to 16 pages per sheet of media. To [...]

Printing booklets You can print booklets on letter, legal, or A4 print media. To print booklets 1. Load the print media in the media input tray. 2. In the software program, open the device properties (printer driver). For instructions, see To change settings for a print job . 3. On the Finishing tab, select Print on Both Sides . Note If the Print o[...]

8. Place the pages from side one in the input tray again. Side one should be facing down with the bottom edge feeding into the device first. 9. Click OK (on the computer screen), and wait for side two to print. 10. Fold and staple the pages. ENWW Printing booklets 41[...]

Printing watermarks You can use the watermark option to print text “underneath” (in the background) of an existing document. For example, you might want to have large gray letters that spell Draft or Confidential printed diagonally across the first page or all of the pages of a document. To use the watermark feature 1. In the software program, [...]

4 Copying Use these instructions to perform copying tasks with your device: ● Loading originals to copy ● Starting a copy job ● Canceling a copy job ● Adjusting the copy quality ● Adjusting the lighter/darker (contrast) setting ● Reducing or enlarging copies ● Changing the default copy-collation setting ● Changing the default number[...]

Loading originals to copy Use these instructions to load originals into your device for copying. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for copying. To load originals into the automatic document feeder (ADF) input tray Note ADF capacity is up to 30 sheets of 75 g/m 2 (20 lb) med[...]

4. Adjust the media guides until they are snug against the media. 5. The document is now ready to be copied. CAUTION To prevent damaging the device, do not use an original that contains correction tape, correction fluid, or staples. If you moved the ADF media lever to the right in step 1, move it back to the left when you have finished printing. Pr[...]

Starting a copy job To make copies with your device, use the following instructions. 1. Load your original document face-down into the automatic document feeder (ADF) input tray. 2. Press START / COPY on the device control panel to start copying. 3. Repeat the process for each copy. For more detailed instructions about loading originals into the AD[...]

Adjusting the copy quality The factory-set default for copy quality is Text . This setting is the best for items that contain mostly text. When making a copy of a photo or graphic, you can select the Photo setting to increase the quality of your copy, or select the Best Photo setting for the highest photo quality. If you want to conserve toner, and[...]

Adjusting the lighter/darker (contrast) setting The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only. To adjust the lighter/darker setting for the current job 1. On the device control panel, press LIGHTER / DARKER to see the current cont[...]

Reducing or enlarging copies The device can reduce copies to as little as 25 percent of the original or enlarge copies to as much as 400 percent of the original. It can also make the following reductions or enlargements automatically: Note You must change the default paper size in the media input tray to match the output size, or part of your copy [...]

To reduce or enlarge copies for the current job To reduce or enlarge copies for the current job only, use the following instructions. 1. On the device control panel, press REDUCE / ENLARGE . 2. Select the size to which you would like to reduce or enlarge the copies in this job. You can select: ● Original=100% ● Lgl > Ltr=78% ● Lgl > A4=[...]

4. Use the < or the > button to select the option for how you normally want to reduce or enlarge copies. You can select: ● Original=100% ● Lgl > Ltr=78% ● Lgl > A4=83% ● A4 > Ltr=94% ● Ltr > A4=97% ● Full Page=91% ● 2 pages/sheet ● 4 pages/sheet ● Custom: 25-400% If you select Custom: 25-400% , type in the percen[...]

Changing the default copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3. To use the automatic[...]

Changing the default number of copies You can choose to have the default number of copies be any number from 1 to 99. To change the default number of copies 1. On the device control panel, press MENU / ENTER . 2. Use the < or the > button to select Copy setup , and then press MENU / ENTER . 3. Use the < or the > button to select Def. # [...]

Copying two-sided originals To copy a multiple-page stack of two-sided originals 1. Load the stack of originals to be copied into the automatic document feeder (ADF) input tray with the first page facing down, and with the top of the page leading into the ADF. 2. Press START / COPY . The odd-numbered pages are copied and printed. 3. Remove the stac[...]

5 Scanning Use the following instructions to perform scanning tasks: ● Loading originals to scan ● Understanding scanning methods ● Canceling a scan job ● Scanning from the device control panel ● Scanning by using hp LaserJet Scan software ● Scanning by using TWAIN-compliant and WIA-compliant software ● Scanning by using OCR ● Scann[...]

Loading originals to scan Use these instructions to load originals into the device for scanning. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for scanning. Loading originals into the automatic document feeder (ADF) input tray Note Automatic document feeder (ADF) capacity is up to 30 s[...]

CAUTION To prevent damaging the device, do not use an original that has correction fluid, correction tape, or staples. If you moved the ADF media lever to the right in step 1, move it back to the left when you have finished printing. Printing on regular media with the ADF media lever moved to the right can cause jams. ENWW Loading originals to scan[...]

Understanding scanning methods You can scan an item in the following ways. ● Scan from the device: Start scanning directly from the device by using the device control panel scan buttons. The SCAN TO button can be programmed to scan to e-mail or to scan to a folder. For more information, see Scanning from the device control panel . ● Scan from h[...]

Canceling a scan job To cancel a scan job, use one of the following procedures. ● Press CANCEL on the device control panel. ● Click the Cancel button in the onscreen dialog box. If you cancel a scan job, remove the original document from the automatic document feeder (ADF) input tray. ENWW Canceling a scan job 59[...]

Scanning from the device control panel Use the following instructions to scan directly from the device control panel. Note The computer that is connected to the device must be turned on. Programming the Scan to button To program the device SCAN TO button, you must gain access to the device settings. Go to the Scan section of the HP toolbox and clic[...]

Scanning by using hp LaserJet Scan software Use the HP LaserJet Scan software program to scan an item to any of the following: ● e-mail ● a folder ● another software program that you specify ● the Readiris OCR program, if it is installed on the computer For more detailed instructions about loading original documents into the automatic docum[...]

3. On the computer, click Start , select Hew lett-Packard , select hp LaserJet 3015 , and then select Scan . OR Press START SCAN on the device. HP LaserJet Scan software opens on the computer. Pressing START SCAN to start the HP LaserJet Scan software is not supported when the device is connected to a network. (Direct-connect only.) 4. In the HP La[...]

Note The options that you set in step 6 are for the current job only, unless you save them as a Quick Set. Scanning to the Readiris OCR software 1. Adjust the automatic document feeder (ADF) media lever to accommodate either a single sheet or a stack of media. (For more information, see Loading originals to scan . 2. Load the originals that are to [...]

Scanning by using TWAIN-compliant and WIA-compliant software The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices. Note If the software program you are using is not TWAIN-compliant or WIA-compliant, see Scanning to a[...]

Scanning by using OCR You can use OCR software to import scanned text into your preferred word-processing program for editing. Readiris The software CD-ROM includes the Readiris OCR program. If you want to use the Readiris program, install it from the software CD-ROM, and then follow the instructions in the online Help. ENWW Scanning by using OCR 6[...]

Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: ● Image clarity ● Texture of gradations (smooth or rough) [...]

Color You can set the color values to the following settings when scanning. Setting Recommended use Color Use this setting for high-quality color photos or documents in which the color is important. Black and White Use this setting for text documents. Grayscale Use this setting when file size is an issue or when you want a document or photograph to[...]

68 Chapter 5 Scanning ENWW[...]

6 Faxing For instructions about using the device fax functionality, see the fax guide that came with the device. ENWW 69[...]

70 Chapter 6 Faxing ENWW[...]

7 Cleaning and maintenance Use the topics below to learn about basic cleaning and maintenance tasks: ● Cleaning the outside of the device ● Cleaning the media path ENWW 71[...]

Cleaning the outside of the device To clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the exterior of the device. To clean the glass Over time, specks of debris might collect on the scanner glass and affect performance. Use the following procedure to clean the scanner glass. 1. Turn off the device, and unp[...]

Cleaning the media path If you are experiencing toner specks or dots on the printouts, clean the media path. To clean the media path 1. Press MENU / ENTER . 2. Use the < or the > button to find the Service menu. 3. Press MENU / ENTER . 4. Use the < or the > button to find Cleaning Mode . 5. Press MENU / ENTER . ENWW Cleaning the media p[...]

74 Chapter 7 Cleaning and maintenance ENWW[...]

8 Troubleshooting Use this section to find tips for solving problems with the device: ● Device does not turn on ● The device control panel display has black lines or dots, or fades ● Pages print but are totally blank ● Pages did not print ● Pages printed, but a problem exists ● Onscreen error messages appear ● Paper-handling problems [...]

Device does not turn on Try the tips in this section if the device does not turn on. Is power reaching the device? ● If you are using a power strip, make sure that the power strip is turned on. Or, try plugging the device directly into the power outlet. ● Test the power outlet to make sure that it is working. ● If you have plugged the device [...]

The device control panel display has black lines or dots, or fades Try the tips in this section if the device control panel display has black lines or dots, or fades. Black lines or dots CAUTION Static electricity can cause unexpected black lines or dots to appear on the device control panel display. Do not touch the device control panel display if[...]

Pages print but are totally blank Try the tips in this section if pages exit the device, but have nothing printed on them. Is the sealing tape still in the print cartridge? The sealing tape might still be in the print cartridge. Remove the print cartridge and pull out the sealing tape. Reinstall the print cartridge. Try printing the document again.[...]

Pages did not print Try these tips when the device does not print any pages. Does a message appear on your computer screen? See Onscreen error messages appear for more information. Is media being pulled into the device correctly? See Paper-handling problems exist for more information. Are media jams present? See Media jams occur in the automatic do[...]

Pages printed, but a problem exists Try these tips when pages are printed on, but a problem exists. Is the print quality poor? See Print quality is unacceptable for more information. Is the printed page different from what appears onscreen? See Printed page is different from what appears onscreen for more information. Are the device settings approp[...]

Onscreen error messages appear If the following messages appear onscreen, use the appropriate procedures to remedy the problem. Printer not responding/error writing to LPT1 Check the following conditions: ● Is the device in the Ready state? ● Are the power cord and the IEEE 1284-B-compliant parallel or USB Device Cable (A/B) correctly connected[...]

Paper-handling problems exist Use the tips in this section when the device experiences paper-handling problems. Print is skewed (crooked) Are the media guides adjusted properly? Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media th[...]

Printed page is different from what appears onscreen Try the tips in this section when what is printed on the page differs from what appears onscreen. Is the text garbled, incorrect, or incomplete? To verify that the device is functioning, print a configuration page . See Printing a configuration page for instructions. If the configuration page pri[...]

Is the page format different from the format on another printer? If you used an older or different printer driver (printer software) to create the document or the device properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try[...]

Media jams occur in the printer Occasionally, media becomes jammed during a print job. Try the following remedies before you attempt to clear the jam: ● Make sure that you are printing on media that meets HP specifications. See Device media specifications for more information. ● Make sure that you are printing on media that is not wrinkled, fol[...]

Note When clearing jams, including jams in the output bin, always push the print-cartridge-door release to open the top cover, and remove the print cartridge. Keep the top cover open and the cartridge out until the jam has been cleared. Opening the top cover and removing the print cartridge relieves tension on the printer rollers, which makes remov[...]

6. Open the media input tray and remove any media. 7. Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the device. 8. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the d[...]

Note If you turned the device off before clearing the media jam, turn it on again, and then restart your printing or copying job. If the media has jammed in the automatic document feeder (ADF), see Media jams occur in the automatic document feeder (ADF) . Tips to avoid media jams ● Make sure the automatic document feeder (ADF) media lever is in t[...]

Print quality is unacceptable This section provides information about identifying and correcting print defects. Note Hewlett-Packard does not recommend the use of uninterrupted power supply (UPS) battery- backup devices or surge suppressors with this device. Many surge suppressors and battery- backups can cause print defects. Light print or fade ?[...]

Dropouts ● A single sheet of media might be defective. Try reprinting the job. ● The moisture content of the media is uneven or the media has moist spots on the surface. Try printing on different media. See Device media specifications for more information. ● The media lot is bad. The manufacturing processes can cause some areas to reject tone[...]

Gray background ● Make sure that the priority input slot is in place. ● Decrease the print density setting by using the HP toolbox. This decreases the amount of background shading. See the device software Help for more information. ● Change the media to a lighter basis weight. See Device media specifications for more information. ● Check th[...]

Loose toner ● Select Type is: on the Paper tab or the Paper/Quality tab of the printer driver, and select the media that you are using. See Optimizing print quality for media types for instructions. This feature is also available in the HP toolbox. ● Clean the inside of the device. See Cleaning and maintenance for instructions. ● Check the me[...]

Misformed characters ● If characters are improperly formed, producing hollow images, the print media that you are using might be too slick. Try a different media. See Device media specifications for more information. ● If characters are improperly formed, producing a wavy effect, the device might need service. Print a configuration page. See Pr[...]

Curl or wave ● Check the media type and quality. Both high temperature and humidity can cause media to curl. See Device media specifications for more information. ● The media might have been in the input tray for a long time. Turn over the stack of media in the input tray. Also, try rotating the media 180° in the input tray. ● The fuser temp[...]

Toner scatter outline ● If large amounts of toner have scattered around the characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See Device media specifications for more information. ● Turn over the stack of media in the tray. ● Use media that is design[...]

Device control panel error messages appear This section contains information about error messages that can appear on the device control panel display, and how to clear them. Resolving common error messages The following messages are the most common error messages that can appear on the device control panel display. Door open or no print cartridge T[...]

Alert messages Alert messages indicate that some action must be performed, such as adding print media or clearing a jam. When an alert message appears, the device automatically stops the current task and the job does not proceed until someone attends to the situation. After you correct the error, the device either completes the task or returns to t[...]

● Engine comm. error ● Memory is low Try again later ● Page too complex [enter] to cont. ● Settings cleared If a warning message is related to a printing task and the auto continue setting is on, then the message appears for 10 seconds. If you do not press MENU / ENTER or CANCEL , the device continues processing the print job. If the auto c[...]

No copy came out Is media loaded in the input tray? Load media in the device. See Loading originals to copy for more information. Is the original loaded correctly? Make sure that the original is loaded correctly in the automatic document feeder (ADF) input tray. The original should be loaded top down in the ADF input tray, with the side to be copie[...]

Copies are blank, or images are missing or faded Has the sealing tape been removed from the print cartridge? The sealing tape might not have been removed from the print cartridge. Remove the print cartridge from the device, pull out the sealing tape, and reinstall the print cartridge. See the start guide for information about installing a print car[...]

Copy quality is unacceptable This section provides information about the following topics: ● Preventing problems ● Identifying and correcting copy defects Preventing problems The following are a few simple steps you can take to improve copy quality: ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it [...]

Media jams occur in the automatic document feeder (ADF) Occasionally, media becomes jammed during a copy, scan, or fax job. You are notified of a media jam by a software error message and the Doc feeder jam Clear, Reload message that appears on the device control panel display. ● The ADF input tray is loaded incorrectly or is too full. See Loadin[...]

To clear a media jam from the automatic document feeder (ADF) 1. Using both hands, pull the device control panel door toward you. 2. Remove any jammed media. Note Use only your hands to remove jammed media. Using other objects can damage internal parts. 3. Make sure that all of the pieces of media are removed, and then close the device control pane[...]

Copy defects are apparent Vertical white or faded stripes ● The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Device media specifications for more information. ● The toner might be low. See HP LaserJet print cartridges for instructions. Blank pages ● The original might have b[...]

Wrong original was copied ● Make sure that the automatic document feeder (ADF) is empty. Too light or dark ● Try adjusting the settings. ● Make sure that the copy-quality settings are correct. See Adjusting the copy quality for more information. Unwanted lines ● Make sure that the priority input slot is in place. ● Try cleaning the scanne[...]

Scanned image is of poor quality Is the original a second-generation photo or picture? Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny dots of ink that make an interpretation of the original photograph, which dramatically decreases the quality. Often, the ink dots form unwanted patterns that can be detecte[...]

Part of the image did not scan Was the original loaded correctly? Make sure that you loaded the original correctly. See Loading originals to scan for instructions. Does the original have a colored background? Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original [...]

The scan takes too long Is your resolution or color level set too high? If you set the resolution and color level too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, it is important that you use the correct resolution and color level settings for your job. See Scanner resolution and colo[...]

Error messages appear If one of the following messages appears on the screen, use this information to remedy the problem. Common scanning error messages This section describes common scanning error messages, and how to remedy them. The most common scanning error messages include the following: ● Unable to activate TWAIN source ● An error occurr[...]

Scan quality is unacceptable This section provides information about improving scan quality by preventing or correcting problems. Preventing problems The following are a few simple steps you can take to improve copy and scan quality: ● Use high-quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, whi[...]

A Specifications See these sections for specifications information about the following: ● HP LaserJet 3015 all-in-one ● HP LaserJet 3015 all-in-one battery Physical specifications Product Height Depth Width Weight HP LaserJet 3015 all-in-one 445 mm (17.7 in) 470 mm (18.5 in) 426 mm (16.8 in) 9.1 kg (20 lbs) Environmental specifications Category[...]

Item 110-volt models 220-volt models Minimum recommended circuit capacity 4.5 A 2.3 A 1 The values are subject to change. See http://www.hp.com/support/lj3015 for the most current information. 2 Note: The power sources are not interchangeable. Acoustic emissions 1 Activity level Operator (<1m) Bystander (1m) Sound power Active L pAm 56 dB (A) L [...]

HP LaserJet 3015 all-in-one ● HP LaserJet 3015 all-in-one specifications ● Regulatory Information HP LaserJet 3015 all-in-one specifications Printer capacities and ratings Print speed ● 15 pages per minute (ppm) for letter size paper and 14 ppm for A4-size paper ● First page out in less than 10 seconds Media input tray capacity 150 sheets o[...]

Margins for scanned items 3.05 mm (0.12 inch) right and left 4.06 mm (0.16 inch) top and bottom Scanner Duty Cycle 2,000 single-sided items per month Scan resolution 600 dpi color Automatic document feeder (ADF) input tray specifications Input capacity Up to 30 sheets of flat 60 to 75 g/m 2 (16 to 20 lb) media Media weight 60 to 105 g/m 2 (16 to 28[...]

HP LaserJet 3015 all-in-one battery Battery material Polycarbon Monoflouride Lithium Battery type Button or coin cell battery Quantity per device 1 Weight Approximately 1 gram Lithium type Solid Battery manufacturers Rayovac of Madison, Wisconsin, USA; and Panasonic of Secaucus, New Jersey, USA. ENWW HP LaserJet 3015 all-in-one battery 115[...]

116 Appendix A Specifications ENWW[...]

B Regulatory Information See these sections for regulatory information: ● FCC regulations ● Telephone consumer protection act (United States) ● IC CS-03 requirements ● Regulatory information for the European Union countries/regions ● Safety statements ● Declaration of Conformity ● Environmental product stewardship program ● Material[...]

FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not i[...]

An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to [...]

IC CS-03 requirements NOTICE: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipmen[...]

Safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1” laser product under[...]

Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 3015 all-in-one-laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin [...]

Australia This equipment complies with Australian EMC requirements. ENWW Safety statements 123[...]

Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: HP LaserJet 3015 all-in-one Product Number: Q2669A (Regulatory Mode l 3 : BOISB-0 3 07-00[...]

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Energy consu[...]

HP LaserJet printing supplies In many countries/regions, this product’s printing supplies (for example, print cartridge, drum, fuser) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy to use and free takeback program is available in over 48 countries/regions. Multi-lingual program information and instru[...]

Weight: approx. 1 gram Location: on formatter PC board (one battery per product) User Removable: No For recycling information, you can contact http://www.hp.com/go/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org . Nederlands Toepassing: De batterij wordt gebruikt als reserve-energiebron voor de [...]

Material safety data sheets Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Supplies web site at http://www.hp.com/hpinfo/community/environment/productinfo/safety.htm . 128 Appendix B Regulatory Information ENWW[...]

C HP limited warranty statement HP LaserJet 3015 all-in-one ONE-YEAR LIMITED WARRANTY HP PRODUCT HP LaserJet 3015 all-in-one DURATION OF LIMITED WARRANTY One year HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period sp[...]

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 130 Appendix C HP limited warranty statement ENWW[...]

D HP parts and accessories Use the following topics to find out about ordering parts and accessories for your device: ● Ordering HP parts and accessories ● HP LaserJet print cartridges ENWW 131[...]

Ordering HP parts and accessories HP parts and accessories chart You can increase the device’s capabilities with optional accessories and supplies. Use accessories and supplies designed specifically for your HP LaserJet 3015 all-in-one to ensure optimum performance. Accessories Product name Description Part number Cables and interface accessories[...]

Supplementary documentation Product name Description Part number Guidelines for Paper and Other Print Media A guide to using paper and other print media with HP LaserJet printers. 5963-7863 Replacement parts Product name Description Part number Paper pickup roller Used to pick the media from the input tray and advance it through the device. RF0-100[...]

HP LaserJet print cartridges This section contains information about using HP LaserJet print cartridges. HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Because they are not HP products, HP cannot influence their design or control their qualit[...]

For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.S., call (800) 340-2445, or visit the HP LaserJet Supplies website at[...]

136 Appendix D HP parts and accessories ENWW[...]

E Service and support Use these topics to learn about obtaining device service and support. ● Obtaining hardware service ● Extended warranty ● Service information form ENWW 137[...]

Obtaining hardware service Note Warranty service and support options might vary depending on your country/region. For additional support information, visit http://www.hp.com . To obtain hardware service If your hardware should fail during the warranty period, HP offers the following support options: ● HP repair services. You can return the device[...]

To remove the media input tray Note You might need to remove the media input tray to return the device. Use the following instructions to remove the media input tray without damaging the device. 1. Open the media input tray and remove any media. 2. Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media i[...]

Extended warranty In most countries/regions, HP CarePack provides additional—beyond standard warranty— coverage for the HP product and all HP-supplied internal components. This hardware maintenance can uplift the standard warranty (i.e. from next-day to same-day service) and/or extend it up to five years. The HP CarePack can provide Express Exc[...]

Service information form Who is returning the equipment? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: What is being sent? Model number: Serial number: Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repai[...]

142 Appendix E Service and support ENWW[...]

Glossary 1284-B The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that attaches to the peripheral (for example, a printer). A 1284-B connector is larger than a 1284-C connector, for example. A[...]

EconoMode EconoMode is a toner-saving feature on the device. EconoMode reduces the amount of toner on a printed page, so that the print cartridge lasts longer. The printed result is similar to printing a document in draft mode. ECP Extended capabilities port, a parallel-port standard for computers that supports bidirectional communication between t[...]

resolution The sharpness of an image, measured in dots per inch (dpi). The higher the dpi, the greater the resolution. surge protector A device that protects a power supply and communications lines from electrical surges. TWAIN An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan [...]

146 Glossary ENWW[...]

Index Symbols/Numerics 2-sided originals copying 54 2-sided printing 37 300 dpi print-quality setting 21 600 dpi print-quality setting 21 A accessories and parts 132 acoustic emissions 112 acoustic emissions while copying 113 ADF clearing jams 102 duty cycle 114 input tray 4 loading input tray 56 media specifications 8 ordering parts 133 output bin[...]

copying acoustic emissions 113 adjusting default copy size 49 canceling 46 changing number of copies 53 enlarging 49 multipage stack of 2-sided originals 54 reducing 49 reduction and enlargement capability 113 speed 113 starting a job 46 troubleshooting 99, 100, 101, 104 creases, troubleshooting 94 critical error messages 96 crooked printing 82 cur[...]

HP LaserJet 3015 all-in-one package contents 2 HP LaserJet Fax 6 HP LaserJet Printer Family Print Media Guide 24 HP LaserJet Scan software, scanning with 61 HP limited warranty statement 129 HP repair services 138 HP SupportPack 140 HP toolbox 6 humidity specifications 111 I IC CS-03 requirements 120 image quality, troubleshooting black dots 105, 1[...]

N n-up printing 39 O OCR (optical character recognition) software 6 using 65 operating environment, specifications 111 ordering accessories and parts 132 output bin capacity 113 illustration 4 ozone production 125 P package contents 2 pages blank 78 crooked 82 different from what appears on screen 83 different than on another printer 84 feeding pro[...]

replacement parts, ordering 133 resolution faxing 114 printing 113 scanning 66, 114 restoring factory settings 13 returning the unit 138 returns for supplies 126 ring volume adjusting 15 S safety statements 121 saving print cartridge toner 135 scan quality improving and preventing problems 110 troubleshooting 106 scanner capacities and ratings 113 [...]

specifications for 26 troubleshooting black dots 110 blank pages 78, 100, 110 characters, misformed 93 copy output 99 copying 99 creases 94 curled media 82 curling paper 94 dropouts 90 error messages 81 faded print 89 feeding problems 79, 82 graphics 83, 84, 106 gray backgrounds 91 light print 89 lines 90, 110 list of problems 75 loose toner 92 med[...]

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