HP (Hewlett-Packard) 950C Series инструкция обслуживания

HP DeskJet Printer User’s Guide for Windows 950C Series English[...]

Acknowledgments Microsoft, MS, MS-DOS, and Windows ar e register ed trademarks of Micr osoft Corporation (U.S. patent number s 4955066 and 4974159). MMX and Pentium are U.S. r egistered tr ademarks of Intel Corpor ation. T rueT ype is a U.S. trademark of Apple Computer, Inc. Adobe and Acrobat ar e trademarks of Adobe Systems Incorpor ated. Notice T[...]

i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Chapter 1 Printing Basics Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Paper Trays . . . . . . . . . . . . . . . . . . . . . . . [...]

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iii Introduction Thank Y ou F or Buying an HP DeskJet Printer! Here’s what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See page 47 for phone numbers.) Special F eatures of Y our HP DeskJet Printer Y our new HP DeskJet printer is equipped with these special features: • Stunning photo quality throu[...]

iv Finding More Information This User’s Guide shows you how to operate your printer. F or mor e information: • Use the Quick Start Poster for installation. • Visit an HP web site for the latest product information, tr oubleshooting, and printer software updates (see page 45 for web site addr esses). • Consult the Electronic Appendix for inf[...]

1 1 Printing Basics Buttons and Lights The HP DeskJet printer buttons (shown below) let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from left to right ar e: Cancel Button – Press this button to cancel the current print job. Print C[...]

2 Printing Basics 1 Paper T r ays IN T ray T o print, place paper or other media types in the IN tr ay. Pull out this tray for easy loading. Load media print side down. Slide all media as far as it will go into the IN tray. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. Mak e sur e the IN tr[...]

3 Printing Basics 1 Photo T ray The HP DeskJet 950C uses HP’s exclusive PhotoREt technology to enhance your color photos, giving you exceptional quality pictur es when you print on HP Premium Plus Photo Paper, Glossy 4 x 6 in., 102 x 152 mm (with tear-off tab). Y ou can place up to 24 sheets of HP Photo Paper into the photo tr ay. The first time [...]

4 Printing Basics 1 How to Print The printer is controlled thr ough a software pr ogram that you install on your computer. The softwar e pr ogr am provides a dialog box (lik e the one shown below) that you use to communicate with the printer. In the dialog box, you select settings such as paper size and type, orientation, and print quality. Finding[...]

5 Printing Basics 1 From your softwar e progr am, try this: 1 Click File Print . 2 Y our software pr ogram opens a Print dialog box, similar to the one above. From the Print dialog box, click whichever button you see— Properties , Setup , or Printer. The HP Printer Properties dialog box opens. Or try this: 1 If you don’t see a Print option in t[...]

6 Printing Basics 1 Printer Properties Dialog Bo x There ar e three tabs located in the Printer Pr operties dialog box. Once you’ve opened this box, simply click a tab, then choose your settings. Setup T ab The standard buttons at the bottom of every Printer Pr operties dialog box are shown here. Note: Right-click on any item shown on these scr e[...]

7 Printing Basics 1 F eatures T ab Advanced T ab Choose the best page orientation. • Click Portrait for vertical page layout. • Click Landscape for horizontal page layout. • Click Mirror Image to rever se the printed image. Check here to print multiple pages per sheet. Choose: • T wo or four pages per sheet • Border around each page on th[...]

8 Printing Basics 1 HP DeskJet T oolbox Use the HP DeskJet T oolbox for cleaning and calibrating your printer, finding information, and printing a test page. T o find the HP T oolbo x, follow the instructions below. F or Windows 95, 98, and Windows NT 4.0 • Click Start Progr ams HP DeskJet 950C Series HP DeskJet 950C Series T oolbox . • Click t[...]

9 2 Beyond the Basics Getting the Right Paper Most plain photocopy paper works fine in your printer, particularly paper that is mark ed for use in inkjet printers. T o get the best r esults, use one of the Hewlett- Packar d papers, which were developed especially for HP inks and your printer. Size . Paper width must be between 77 and 215 mm (3 and [...]

10 Beyond the Basics 2 OUT tr ay down Paper width guide Photo T r ay IN tray pulled out OUT tr ay up Photo T r ay Button Single envelope slot Paper length guide IN tray pushed in I want to print… I should… 4 x 6 in., 102 x 152 mm Photo Paper 1 Raise the OUT tr ay to the up position. 2 Insert up to 24 sheets of HP Premium Plus Photo Paper, Gloss[...]

11 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose HP Premium Plus Photo Paper, Glossy - Print Quality: Choose Best - Paper Size: Choose Photo 4 x 6 in., 102 x 152 mm (with tear-off tab) Featur es T ab - Orientation: Choose appropriate orientation - Two-Sided Printing:[...]

12 Beyond the Basics 2 OUT tr ay down Paper width guide Photo T r ay IN tray pulled out OUT tr ay up Photo T r ay Button Single envelope slot Paper length guide IN tray pushed in I want to print… I should… Single envelope 1 Slide the envelope, with its flap side on the left and flap facing up, into the OUT tr ay’s single envelope slot. Push t[...]

13 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose Plain Paper - Print Quality: Choose Normal - Paper Size: Choose appropriate envelope size Featur es T ab - Orientation: Choose appropriate orientation - Two-Sided Printing: Uncheck ed • Make sur e the OUT tr ay is in[...]

14 Beyond the Basics 2 OUT tr ay down Paper width guide Photo T r ay IN tray pulled out OUT tr ay up Photo T r ay Button Single envelope slot Paper length guide IN tray pushed in I want to print… I should… Greeting Car ds 1 Slide out both of the paper guides, and remove all paper from the IN tr ay. 2 Insert up to 5 cards into the IN tr ay as fa[...]

15 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose appropriate HP Gr eeting Card type - Print Quality: Choose Normal or Best - Paper Size: Choose appropriate card size Featur es T ab - Orientation: Choose appropriate orientation • For best r esults use HP Greeting Ca[...]

16 Beyond the Basics 2 OUT tr ay down Paper width guide Photo T r ay IN tray pulled out OUT tr ay up Photo T r ay Button Single envelope slot Paper length guide IN tray pushed in I want to print… I should… Iron-on T ransfers 1 Slide out both of the paper guides, and remove all paper from the IN tr ay. 2 Load the transfer paper tr anspar ent (or[...]

17 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose HP Iron-On T -Shirt T r ansfers - Print Quality: Choose Normal or Best - Paper Size: Choose appropriate size Featur es T ab - Orientation: Choose Mirror Image - Two-Sided Printing: Uncheck ed • When you print a mirro[...]

18 Beyond the Basics 2 OUT tr ay down Paper width guide Photo T r ay IN tray pulled out OUT tr ay up Photo T r ay Button Single envelope slot Paper length guide IN tray pushed in I want to print… I should… T ransparencies 1 Slide out both of the paper guides, and remove all paper from the IN tr ay. 2 Fan the edges of the tr ansparency sheets to[...]

19 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose tr ansparency type - Print Quality: Choose Best or Normal - Paper Size: Choose appropriate size Featur es T ab - Orientation: Choose appropriate orientation - Two-Sided Printing: Uncheck ed • For best r esults, use H[...]

20 Beyond the Basics 2 OUT tr ay down Paper width guide Photo T r ay IN tray pulled out OUT tr ay up Photo T r ay Button Single envelope slot Paper length guide IN tray pushed in I want to print… I should… Banners 1 T ear off the number of sheets (up to 20) you need. 2 T ear off and discard the perfor ated strips, if any. 3 Slide out the paper [...]

21 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Banner Printing: Check this box - Paper Type: Choose HP Banner Paper or Plain Paper - Print Quality: Choose Normal - Paper Size: Choose A4 or Letter (8.5x11 in.) Featur es T ab - Orientation: Choose appropriate orientation - Two-Sided Pr[...]

22 Beyond the Basics 2 OUT tr ay down Paper width guide Photo T r ay IN tray pulled out OUT tr ay up Photo T r ay Button Single envelope slot Paper length guide IN tray pushed in I want to print… I should… Manual T wo-Sided Printing Book Binding T ablet Binding 1 Load paper into the IN tray. Mak e sur e there’s no paper in the OUT tr ay. 2 Sl[...]

23 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose appropriate type - Print Quality: Choose Normal - Paper Size: Choose appropriate size Featur es T ab - Orientation: Choose appropriate orientation - Two-Sided Printing: Check this box, then choose Book (for binding on [...]

24 Beyond the Basics 2 NO TES[...]

25 3 Using and Caring for Your Print Cartridges Print Cartridge Status The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wr ong print cartridge type. If the problem is low ink, the light will stop flashing when y[...]

26 Using and Caring for Your Print Cartridges 3 When the Print Cartridge Status Light flashes, open the printer’s top cover and follow the instructions below. For mor e information on replacing print cartridges see page 27. If the arrow points to... It means... T o solve the problem... Problem with color print cartridge The print cartridge is eit[...]

27 Using and Caring for Your Print Cartridges 3 Replacing Print Cartridges T o r eplace a print cartridge: 1 T o access the print cartridge cradle, pr ess the Power Button to turn on the printer. 2 Open the top cover. The cradle moves to an accessible position. 3 Raise the cradle latch. 4 Lift the print cartridge out and discard it. K eep print car[...]

28 Using and Caring for Your Print Cartridges 3 5 Remove the replacement print cartridge fr om its packaging and car efully remove the pr otective vinyl tape. Do NO T touch the print cartridge ink nozzles or copper contacts. T ouching these parts will result in clogs, ink failur e, and bad electrical connections. Also, do NO T remove the copper str[...]

29 Using and Caring for Your Print Cartridges 3 Storing Print Cartridges T o maintain excellent print quality fr om your print cartridges: • K eep all print cartridges in their sealed packages, at room temper ature (60-78˚ F or 15.6-26.6˚ C), until you are r eady to use them. • Once installed, leave the print cartridges in their cradle at all[...]

30 Using and Caring for Your Print Cartridges 3 Cleaning Print Cartridges When Do Y ou Need to Clean? Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks. If Y ou See Missing Lines or Dots... Clean the print cartridges from the HP DeskJet T oolbox by doing the following: 1 Open the HP DeskJet T oo[...]

31 Using and Caring for Your Print Cartridges 3 Manually Cleaning the Print Cartridges and Print Cartridge Cradle In order to pr operly clean the print cartridges and cr adle, you will need distilled or bottled water and cotton swabs or a similar lint-free absorbent material that will not stick to the cartridges. Manually Cleaning the Print Cartrid[...]

32 Using and Caring for Your Print Cartridges 3 Manually Cleaning the Print Cartridge Cradle 1 Using clean, moistened swabs, wipe the underside of each wall of the cradle. 2 Repeat until no ink residue is seen on a clean swab. 3 Reinsert the print cartridges, then close the printer’s top cover. 4 Load paper into the IN tray. 5 Reinsert the electr[...]

33 4 Getting Help When Things Go Wrong T roubleshooting Tips It’s frustr ating when things go wr ong, but the following pages contain tips that can help you determine what the problem is and how to fix it. Be sure cable connections are secur e. Mak e sure that you ar e using the right cable for your operating system. Check if your question is sim[...]

34 Getting Help When Things Go Wrong 4 The softwar e did not install correctly. • There may be a conflict with your virus pr otection progr am. OR • There may be a conflict with another softwar e progr am. OR • Y our printer softwar e didn’t install properly. 1 Uninstall your printer softwar e. For Windows 95, 98, or NT 4.0 a Mak e sure the[...]

35 Getting Help When Things Go Wrong 4 When I connect a USB cable between the printer and my computer, an “Unknown device” message appears. • Static electricity has built up in the cable between your computer and printer. OR • Y ou may have a defective USB cable. 1 Disconnect the USB cable fr om your printer. 2 Unplug the printer fr om its [...]

36 Getting Help When Things Go Wrong 4 Why won’t it print? What is the problem? Possible cause T o solve the problem… No page came out of the printer. Power may be off or ther e may be a loose connection. 1 Mak e sure the power is on. 2 Mak e sure that all cable connections are secur e. Y ou may not have any paper in the IN tr ay. Double-check [...]

37 Getting Help When Things Go Wrong 4 A blank page came out of the printer. Y ou may be out of ink. 1 Lift the printer cover and check the Print Cartridge status icons to mak e sur e you ar e not out of ink. See “Print Cartridge Status” on page 25. 2 If you are out of ink, r eplace the print cartridge. See “Replacing Print Cartridges” on p[...]

38 Getting Help When Things Go Wrong 4 I have a USB cable, and when I try to print I get a message saying “Ther e was an error writing to LPT1.” Y ou may not have plugged your USB cable in befor e installing the softwar e. 1 Disconnect the USB cable fr om your printer. 2 Insert the printer softwar e CD (or Disk 1 if you have disk ettes) into yo[...]

39 Getting Help When Things Go Wrong 4 The printer is r eally slow. Y our computer may have less than the minimum system requir ements. 1 Check the amount of RAM and pr ocessor speed in your computer. See “System Requirements” on page A- 5. 2 Free up some space on your har d drive. Having less than 100MB of fr ee space on your computer’s har [...]

40 Getting Help When Things Go Wrong 4 What do the flashing lights mean? What is the problem? Possible cause T o solve the problem… The Power Light is flashing. Y our printer may be r eceiving data. Be patient. The Resume Light is flashing. Y ou may be out of paper. 1 Insert paper. 2 Press the Resume Button . Y ou may have a paper jam. 1 Pull the[...]

41 Getting Help When Things Go Wrong 4 Is there a pr oblem with your printout? What is the problem? Possible cause T o solve the problem… Parts of the document ar e missing or are in the wr ong place. Paper may not be loaded correctly. 1 Mak e sure the media is corr ectly oriented in the IN tr ay. 2 Mak e sure the paper guides fit snugly against [...]

42 Getting Help When Things Go Wrong 4 Print quality is poor. Y ou may not be using the best media. • Mak e sure that you ar e using media intended for HP DeskJet printer s. • Print quality is dr amatically impro ved if you print on paper specifically designed for a certain output (photogr aphs, for ex ample), rather than using plain paper. Y o[...]

43 Getting Help When Things Go Wrong 4 Print quality is poor. (continued) Y ou may have for gotten to remove the vinyl tape fr om the print cartridge. Mak e sure that you have r emoved the protective piece of vinyl tape on each of the print cartridges. See “Replacing Print Cartridges” on page 27. Y our print cartridges may be out of alignment. [...]

44 Getting Help When Things Go Wrong 4 Photos aren’t printing corr ectly when I use the Photo T ray. Y ou may not have fully engaged the Photo T ray. 1 Push the Photo T ray Button down and slowly slide it towar d the printer. 2 Stop when you feel r esistance. Pushing too far may cr ease your photo paper. Y ou may not have inserted the photo media[...]

45 Getting Help When Things Go Wrong 4 HP Customer Care HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. Should you need help, however, HP Customer Care’s award-winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a prob[...]

46 Getting Help When Things Go Wrong 4 Printer Software Printer software (also referr ed to as a printer driver) allows your printer to talk with your computer. HP provides printer software and softwar e updates for Windows operating systems. F or MS-DOS printer software, contact the manufacturer of your software progr am. Y ou have several options[...]

47 Getting Help When Things Go Wrong 4 HP Customer Care by Phone Within 90 days from the time of your purchase, phone support is provided to you free of char ge. However, if you are calling long distance, long- distance charges may apply. Before placing a call for help, please make sur e that: 1 Y ou have checked your Quick Start Poster and this Us[...]

48 Getting Help When Things Go Wrong 4 Philippines 65 272 5300 Poland (+48) 22 519 06 00 Portugal 351 (0) 1 318 00 65 Russia 7095 923 50 01 Singapore 65 272 5300 Spain 34 (9) 02321 123 Sweden 46 (0) 8 6192170 Switzerland 41 (0) 84 8801111 T aiwan 886 2-2717-0055 Thailand (66-2) 661 4011 T urk ey 90 1 224 59 25 United Kingdom 44 (0) 171 512 5202 U.S[...]

49 5 More About Your Printer Setup Instructions Using a Parallel Cable 1 Connect the parallel cable. A parallel cable, such as the HP IEEE 1284- Compliant Parallel Interf ace Cable (part number C2950A), must be purchased separately. 2 Plug in electrical power cord. 3 Load white paper, printable side down. 4 Insert print cartridges. a Press Power Bu[...]

50 More About Your Printer 5 Using a USB Cable (Requires Windows 98) 1 Plug in electrical power cord. Do NO T plug in the USB cable yet. 2 Load white paper, printable side down. 3 Insert print cartridges. a Press Power Button to turn on printer. b Remove vinyl tape from print cartridges. Do NO T touch or remove copper strip on print cartridges. c O[...]

51 More About Your Printer 5 Specifications DeskJet 950C model no. C6428A DeskJet 952C model no. C6428B Print T echnology Drop-on-demand thermal inkjet printing Black T ext Print Speed ✽ Mixed T ext with Color Graphics Print Speed ✽ Black T rueT ype™ T ext Resolution (depends on paper type) Color Resolution (depends on paper type) Software Co[...]

52 More About Your Printer 5 Media Handling Media Size Language codes The language codes for locating the dosread.txt file on the printer software CD are listed below. This text file is in the <language code>djcp dir ectory on the CD. Sheets: up to 100 Banners: up to 20 sheets Envelopes: up to 15 Cards: up to 30 cards Greeting cards: up to[...]

53 More About Your Printer 5 Legal Information Regulatory Notices Hewlett-Packar d Company This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause unde[...]

54 More About Your Printer 5 Limited W arr anty Statement Duration of HP Product Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1 Y ear A. Extent of Limited W arranty 1. Hewlett-Pack ard (HP) warrants to the end-user customer that the HP products specified above will be free fr om defects in materials and workmanship for the durat[...]

55 2400 dpi 6 , 51 A accessories iii , A-6 adjusting color 7 Advanced tab 7 B banners ordering A-7 printing 2 , 20 – 21 problems 43 software compatibility 43 specifications 51 Best mode 6 , 51 book binding 22 borders 7 buttons Apply 6 Cancel 1 , 6 , 51 Factory Settings 6 Help 6 OK 6 Power 1 , 27 , 29 , 31 , 40 , 51 Resume 1 , 18 , 36 , 40 , 51 C [...]

56 ordering A-6 part numbers 27 problems 29 , 30 replacment 27 status 25 storing 29 using 29 installing parallel cable 49 printer software 33 , 34 problems 33 , 34 software 33 USB cable 35 iron-on transfers ordering A-7 printing 16 – 17 J jams, see paper jams L labels paper jams with 36 printing 16 – 17 specifications 52 tray capacity 52 landsc[...]

57 print settings changing 6 current 6 factory 6 selecting 6 software 4 tabs 6 printer accessories iii , A-6 buttons 1 cable, parallel iii , 35 , 49 , A-6 cable, USB iii , 35 , 38 , 39 , 50 , A-6 calibration 8 cleaning 3 connections 36 driver updates, see printer software, updates drivers, see printer software Lights 1 maintenance 3 paper trays 52 [...]

58 resolution 2400 dpi 6 , 51 best 6 , 51 color 51 draft 6 , 51 normal 6 , 51 specifications 51 Resume button 51 Resume light 51 S Scale to Fit 6 selecting paper size 6 paper type 6 print settings 6 Services calibrate the printer 8 clean print cartridges 8 electronic User’s Guide 8 tab 8 test page 8 toolbox 8 Services tab 8 Windows 3.1x A-3 setti[...]

A-1 Appendix Printing in Windows 3.1x Use your printer software to contr ol how and what you print. Print quality, paper size and type, and two-sided printing ar e just a few of the options available to you in the HP DeskJet 950C Printer Properties dialog box. Windows 3.1 x HP DeskJet 950C Printer Pr operties Dialog Box 1 Click File Print fr om the[...]

A-2 Windows 3.1 x Setup T ab Windows 3.1 x Features T ab Print Quality • EconoFast - Quick printing • Normal - Every day printing • Best - Highest quality printing Click Select Paper T ype to select from a wide range of paper types. Choose a paper size from the menu Click Cut Sheet for separated pieces of paper or Banner for connected pages C[...]

A-3 Windows 3.1 x Color T ab Windows 3.1 x Services T ab Check here to print in shades of gray. Choose Automatic to use the system’s default ColorSmart II settings. Choose Manual , then Options to adjust color intensity. Use the Services tab to perform routine printer maintenance. Click the button related to the maintenance task you want to do.[...]

A-4 Windows 3.1 x HP DeskJet 950C T oolbox Use the HP DeskJet 950C T oolbo x for finding information and maintaining your printer. The HP DeskJet T oolbox is installed in the HP DeskJet Utilities gr oup in the Pr ogr am Manager. The T oolbox has two tabs: How Do I? and Printer Services . The How Do I? tab is shown below. The Printer Services tab ca[...]

A-5 Minimum Printing Margins The printer cannot print outside a certain ar ea of the page, so you must make sure the contents of your document f all within the printable area. When you use nonstandard paper sizes and select the User Defined Paper Size setting from the Setup tab on the HP Printer Properties dialog box, the paper width must be betwee[...]

A-6 Supplies and Accessories For or dering information see page A-8. Printer Quick Start Posters and User’s Guides Most HP printer documentation is available for viewing and printing at http:// www.hp.com/support/home_products . Part Name Part Number Interface Cables HP IEEE 1284-Compliant Parallel Interf ace Cable ( with one 1284-A connector for[...]

A-7 Paper and Other Media Availability of special media varies by country. Paper T ype/Description Part Number HP Bright White InkJet Paper A4 (210 x 297 mm), 200 sheets A4 (210 x 297 mm), 500 sheets U.S. letter, 200 sheets U.S. letter, 500 sheets C5977A C1825A C5976A C1824A HP Premium InkJet Paper A4 (210 x 297 mm), 200 sheets U.S. letter, 200 she[...]

A-8 Ordering Information T o order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service. In the U.S., you can buy supplies and accessories directly fr om HP at www.hpshopping.com , or call the HP Shopping Village at 1-888-999-4747. • Argentina: (54 1) 787-7100 Fax: (54 1[...]

A-9 • Netherlands: 0 33 450 1808 Fax: 0 33 456 0891 Hewlett-Packar d Nederland B. V . Parts Direct Service Basicweg 10 3821 BR AMERSFOORT • Norway: 22735926 Fax: 22735611 Hewlett-Packar d Norge A/S, Express Support Drammensveien 169-171 0212 Oslo • Spain: 1 6 31 14 81 Fax: 1 6 31 12 74 Hewlett-Packar d Espanola S.A. Departamento de V enta de [...]

HP Customer Care Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-fr ee experience, we back your purchase with HP Customer Care — award-winning service and support that includes: HP Customer Care Online Click your way to a quick solution! HP Customer Care Online is a great place to start for answers[...]