HP (Hewlett-Packard) A3312A инструкция обслуживания

HP A33 11A/12A/12AZ High Availability Storage Systems Installation/Service Manual HP Part No. A3311 - 90006 Printed in USA December 1999[...]

ii Notice Copyright © 1999 Hewlett - Packard Company The information contained in this document is subject to change without notice. Hewlett - Packard Company makes no warranty of any kind with regard to t his material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett - Packard [...]

iii Table of Contents CHAPTER 1. PRODUCT INFORMATION ..................................................................................... 1 P RODUCT O VERVIEW ................................................................................................................................. 1 Key Features .............................................[...]

iv C ONTROLLING D ATA C OMPRESSION ......................................................................................................... 34 C ARE OF DDS T APE C ARTRIDGES ............................................................................................................. 34 Handling DDS Tape Cartr idges ................................[...]

v Online Diagnostics ............................................................................................................................. 72 Disk Module Request Sense Information ............................................................................................. 72 DDS Tape Module Request Sense Information .......................[...]

vi[...]

1 Product Information Chapter 1. Product Information This chapter includes a product overview, base product in formation, and product features for rackmount and deskside storage systems. Product Overview The HP A3311A deskside, HP A3312A field rackmount, and HP A3312AZ factory rackmount high availability storage systems are scaleable mass storage s[...]

Product Information Product Overview 2 Product Information Key Features The key features of the storage systems are: • Dual wide SCSI bus, either single - ended or fast/wide differential • Two redundant fan modules (shipped standard) • Two redundant power modules (one shipped, one optional) • Up to eight 1 - inch - hig h, or four 1.6 - inch[...]

Product Information Product Overview 3 Product Information information regarding the Fibre Channel technology, refer to the Fibre Channel SCSI Multiplexer Service and User Manual , part number A3308 - 90005. NOTE! The term hot p luggable refers to modules that can be replaced while the host and storage system are operating, without disrupting their[...]

Product Information Storage System Modules 4 Product Information • SCSI bus label kit • HP A3311A/12A/12AZ High Availability Storage Systems Installation/Service Manual Storage System Modules The following modules are supported in the storage systems (see Figure 2 ): • fan module • power module • 1 - inch disk module • 1.6 - inch disk m[...]

Product Information Storage System Modules 5 Product Information 1 - Inch Disk Module 1.6 - Inch Disk Module DDS Tape Module[...]

Product Information Module Icons 6 Product Information Module Icons Icons are used to identify the disk, fan, and power modules. They are located in the upper left corner of the module (see Figure 3 ). Figure 3 . Module Icons Fan Module Blue icon on black background Power Module Red icon on black background Disk Module, 4.0 - Gigabyte, Single - End[...]

7 Installation Chapter 2. In stallation & Configuration CAUTION! The A3312A storage system should only be installed by an HP service representative. See “Installing the A3312A into an EIA Cabinet”. This chapter tells how to install and configure the deskside and rackmount storage sy stems. It includes information on: • installing the stor[...]

Installation & Configuration Installation Overview 8 Installation Installation Overview CAUTION! Shut down the host before connecting and powering - on the storage system. 1. Place the storage system close to an ac power outlet. Leave some space behind the storage system, so you can set SCSI IDs and attach SCSI cables. 2. A3311A Only: Open the [...]

Ins tallation & Configuration Applying Bay Labels 9 Installation Apply ing Bay Labels A SCSI bus label kit is included with the storage system, which enables you to identify the type of SCSI bus associated with each bay (A or B). Apply the bay labels on the front and rear of the storage system. Figure 4 shows how to differentiate bay A for sing[...]

Installation & Configuration Installing Additional Modules 10 Installation Installing Additional Modules CAUTION! Do not touch the rear connector on a module. The module is susceptible to electrostatic discharge (ESD) and damage to components may occur. CAUTION! Do not install a single - ended (SE) module into a differential (DF) bus or a DF mo[...]

Installation & Configuration Installing Additional Modules 11 Installation Figure 5 . Storage Module Slots F1, F2: Fan module slots (numbers not embossed on storage system). A3, A4, B3, B4: Upper 1 - inch module slots. Disk modules use delaye d spin - up in order of SCSI ID. 1 - inch disk modules use SCSI ID switches A3, A4, B3, B4. A1, A2, B1,[...]

Installation & Configuration Installing Additional Modules 12 Installation Installing a Fan Module NOTE! The storage system is shipped with two fan modules. See Chapter 4 for information on replacing a fan module. Installing a Power Mo dule The storage system is shipped with one power module. To install a second power module for redundancy: 1. [...]

Installation & Configuration Insta lling Additional Modules 13 Installation Installing a Disk Module CAUTION! The disk modules located in slots A1, A2, B1, and B2 will power - on first, so a boot device should only be installed in one of those slot s. NOTE! Replacement of a disk module is not the same as installing additional capacity in an ope[...]

Installation & Configuration Installing Additional Modules 14 Installation Figure 8 . Installing a Disk Module[...]

Installation & Configuration Installing Additional Modules 15 Installation Installing a DDS Tape Module To install DDS tap e module: 1. Shut down the host and power - off the storage system. 2. Read and remove the module “Attention” label (see Figure 7 ). 3. Pull out the module lever (See Figure 9 ). CAUTION! Pull the module lever all the w[...]

Installation & Configuration Setting SCSI ID Switches 16 Installation Setting SCSI ID Switches CAUTION! Do not set SCSI ID switches A3, A4, B3, or B4 to ID 0. If their IDs are set to 0, an over - current condition will occur during the power - on sequence and the power module will shut down . CAUTION! All storage modules and host bus adapters ([...]

Installation & Configuration Setting SCSI ID Switches 17 Installation Figure 10 . Storage Systems, Rear View 1 - Bus A Upper SCSI Connector (68 - pin) 9 - SCSI ID Switch B1 2 - Bus A Lower SCSI Connector (68 - pin) 10 - SCSI ID Switch B2 3 - SCSI ID Switch A1 11 - SCSI ID Switch B3 4 - SCSI ID Switch A2 12 - SCSI ID Switch B4 5 - SCSI ID Switch[...]

Installation & Configuration Setting SCSI ID Switches 18 Installation Figure 11 . SCSI ID Switch Labels 8421 = SCSI ID bits (LSB=1) 1 = ON (Slid e switch up to enable bit) 0 = OFF (Slide switch down to disable bit) Figure 12 . SCSI ID Switch Settings[...]

Installation & Configuration Connecting SCSI Cables and Terminators 19 Installation Connecting SCSI Cables and Terminators CAUTION! Before connecting SCSI cabling , shut down the host, power - off the host, then power - off the storage system. CAUTION! If your host has an HP 28696A adapter, you must have current firmware, or the differential (D[...]

Installation & Configuration Connecting SCSI Cables and Terminators 20 Installation Table 2 . SCSI Bus Requirements Interface Type 1 SCSI Cabling Total Length 2 Number of Devices 3 SCSI Terminator 4 SE 6 m HBA + 7 SE (Active) DF 25 m HB A + 15 DF (Passive) Notes: 1. SE = single - ended narrow; DF = fast/wide differential. 2. The total length of[...]

Installation & Configuration Connecting SCSI Cables and Terminators 21 Installation Figure 13 . One Storage System on a Single Bus 1 - HBA to Bus B (1 m) 3 - Bus A Terminator 2 - Bus B to Bus A (0.9 m) Figure 14 . Two Storage Systems on a Single Bus 1 - HBA to Bus B1 (1 m) 4 - Bus B2 to Bus A2 (0.9 m) 2 - Bus B1 to Bus A1 (0.9 m) 5 - Bus A2 Ter[...]

In stallation & Configuration Connecting SCSI Cables and Terminators 22 Installation Figure 15 . One Storage System on Split Buses 1 - HBA1 t o Bus B (1 m) 3 - HBA2 to Bus A (1 m) 2 - Bus B Terminator 4 - Bus A Terminator Figure 16 . SCSI Terminators SE Terminator DF Terminator[...]

Installation & Configuration Connecting SCSI Cables and Terminators 23 Installation Applying SCSI Cable Labels Apply the SCSI cable labels included in the SCSI bus label kit (see Figure 17 ). Figure 17 . Applying SCSI Cable Labels[...]

Installation & Configuration Connecting Power Cords 24 Installation Connecting Power Cords WARNING! The storage system power cords are used as main disconnect devices. To ensure that the power cords can be disconnected quickly, locate the storage system near an easily accessible power outlet. WARNING! To avoid a fire hazard, the ac branch servi[...]

Installation & Configuration Powering - On the Storage System 25 Installation Powering - On the Storage System CAUTION! The storage system should be powered - on first to allow access to all filesets during the boot process. The disk modules in the four upper slots have del ayed spin - up, so if the boot process starts before all the disks are [...]

Installati on & Configuration Powering - On the Storage System 26 Installation Powering - Off the Storage System WARNING! When the power switch is in the standby position, the dc power output circuits within the power modules are off, but the ac power input circuits are still active. To power - off the s torage system: 1. Lift the power switch [...]

Installation & Configuration Configuring the Host System 27 Installation Configuring the Host System CAUTION! The computer system should be powered - on, then the storage system should be powered - on to allow access to all filesets during the boot process. The disk modules in the four upper slots have delayed spin - u p, so if the boot process[...]

Installation & Configuration Configuring the Host System 28 Installation Reference manuals for System Administration Management Tool (SAM ): • How HP - UX Works: Concepts for the System Administrator • System Administration Tasks • Solving HP - UX Problems Reference manuals for peripherals: • Installing Peripherals, HP 9000 Series 800 C[...]

29 DDS Tape Module Chapter 3. DDS Tape Module This chapter describes how to operate the digital data storage (DDS) tape module in the storage system. DDS Tape Module Front Panel Figure 18 shows the front panel of the DDS tape module. Figure 18 . DDS Tape Module Front Pan el 1 - Cartridge Slot 3 - Clean Light 2 - Tape Light 4 - Cartridge Unload Butt[...]

DDS Tape Module DDS Tape Module Front Panel 30 DDS Tape Module Status Lights Table 3 lists the status light indications and actions for the tape light and clean light. Tape Light The tape light moni tors the following tape parameters: • tape loading or unloading • tape loaded or unloaded • self - test in progress • read/write activity Clean[...]

DDS Tape Module Loading a DDS Tape Cartridge 31 DDS Tape Module Loading a DDS Tape Cartridge CAUTION! Only cartridges labeled "DDS" should be used in the DDS tape module. Do not use cartridges labeled "DAT". They will jam in the tape mechanism and damage to the mechanism will not be covered by the warranty. Also, only apply one [...]

D DS Tape Module Unloading a DDS Tape Cartridge 32 DDS Tape Module Unloading a DDS Tape Cartridge To unload a DDS tape cartridge: Press the cartridge unload button. This starts the unload sequence which winds the tape to the be ginning, unthreads the tape, and ejects the cartridge. The unload sequence takes about 25 seconds for a write - enabled DD[...]

DDS Tape Module Write - Protecting a DDS Tape Cartridge 33 DDS Tape Module Write - Protecting a DDS Tape Cartridge CAUTION! The tape log on a DDS tape cartridge contains a history of tape usage. If the DDS tape cartridge is write protected, the tape log will not be updated during its use and cannot indicate when the cartridge is nearing the end of [...]

DDS Tape Module Controlling Data Compression 34 DDS Tape Module Controlling Data Compression The DDS tape module is shipped with the following default data compression parameters: • Data compression is enabled at power - on. • Host control of data compression is enabled after power - on. After the DDS tape module is powered - on, the host can c[...]

DDS Tape Module Backup Routines 35 DDS Tape Module Storing DDS Tape Cartridges DDS tape cartridges can be stored for a period of 10 years without loss of data. You should give each DDS tape cartridge in storage a full pass in the tape mod ule at least once a year to prevent the tape media from sticking to itself. Store cartridges in a cool, dry env[...]

DDS Tape Module Backup Routines 36 DDS Tape Module Model 3: Monthly and Weekly Rotation with Daily Backup Number of cartridges needed: 6 sets for full backup 4 sets for partial backup The backup model which offers optimum data protection uses six full backup sets (three monthly and three weekly), and four sets for daily partial backups. This model [...]

DDS Tape Module Cleaning Tape Heads 37 DDS Tape Module Cleaning Tape Heads CAUTION! O nly use the HP 92283K Cleaning Cartridge to clean the tape heads. Do not use cotton swabs or other tools to clean the heads. Table 4 shows the proper intervals for cleaning the tape heads in the DDS tape module. You sho uld also clean the tape heads if the clean l[...]

DDS Tape Module Ordering DDS Tape Cartridges 38 DDS Tape Module Ordering DDS Tape Cartridg es CAUTION! To ensure data integrity, use only Hewlett - Packard DDS tape cartridges. Only cartridges with the DDS logo meet the quality standards required for reliable data storage. DDS tape cartridges have more string ent reliability standards than DAT cass[...]

DDS Tape Module Ordering DDS Tape Cartridges 39 DDS Tape Module Table 5 lists the DDS tape cartridges you can order from Hewlett - Packard. Any of the DDS tape cartridges listed may be used. However, the DDS - 3/MRS data cartridges are recommended for use in the DDS - 3 tape module. Table 5 . DDS Tape Cartridges and Accessories HP Pa rt No. Capacit[...]

DDS Tape Module Ordering DDS Tape Cartridges 40 DDS Tape Module[...]

41 Troubleshooting Chapter 4. Troubleshooting & Diagnostics This chapter includes procedures for troubleshooting and replacing fan modules, power modules, disk modules and DDS tape modules. Troubleshooting Overview The following troubleshooting steps are recommended to identify and resolve storage system failures: 1. Gather failure information [...]

Troubleshooting & Diagnostics Module Status Lights 42 Troubleshooting Module St atus Lights Each module within the storage system has at least one status light on its front panel (see Figure 22 ). The DDS tape module has two status lights (see Figure 23 ). Status lights show the results of power - on self - tests and indicate the functional sta[...]

Troubleshooting & Diagnostics Module Status Lights 43 Troubleshooting Table 6 . Fan Module Status Light Indications Status Light Indication Recommended Action Off No power or fan not operating. Green Normal operation. None required. Amber Fan failure. Fan speed is too slow or the fan has stopped blowing air. Replace the fan module. Table 7 . Po[...]

Troubleshooting & Diagnostics Module Status Lights 44 Troubleshooting Figure 23 . DDS Tape Module Front Panel 1 - Cartridge Slot 3 - Clean Light 2 - Tape Light 4 - Cartridge Unload Button Table 9 . DDS Tape Module Status L ight Indications Tape Light Clean Light Indication/ Recommended Action Off Off No power, tape module failed, or self - test[...]

Troubleshooting & Diagnostics Troubleshooting Procedures 45 Troubleshooting Troubleshooting Procedures This section contains troubleshooting procedures for the storage systems. SCSI Bus Troubleshooting Procedure If the host cannot access any of the devices connected to the SCSI bus, check the following: 1. Check SCSI cables for loose connection[...]

Troubleshooting & Diagnostics Troubleshooting Procedures 46 Troubleshooting Table 10 . Disk Module/SCSI Bus Troubleshooting Condition Recommended Action* Disk module not recognized by host or fails power - on self - test. Check for SCSI bus termination. Check for correct terminator type. Check for bent pins on termin ators or SCSI cables. Check[...]

Troubleshooting & Diagnostics Troubleshooting Procedures 47 Troubleshooting Fan Module Troubleshooting Procedure CAUTION! To maint ain proper cooling within the storage system, a failed fan module must remain in the fan slot until a replacement fan module is installed. A missing fan module will cause the storage system to overheat and power off[...]

Troubleshooting & Diagnostics Troubleshooting Proced ures 48 Troubleshooting One Power Module/One Fault Troubleshooting Procedure CAUTION! There should be no bus activity when these steps are performed. The storage system should be offline. NOTE! Power cycle the storage system after performing each step in thi s procedure. If the storage system[...]

Troubleshooting & Diagnostics Troubleshooting Procedures 49 Troubleshooting Two Power Modules/Two Faults Troubleshooting Procedure CAUTION! There should be no bus activity when these steps are performed. The storage system should be offline. If the storage system contain s two power modules and two fan modules and two power supply faults occur,[...]

Troubleshooting & Diagnostics Module Replacement Procedures 50 Troubleshooting Module Replacement Procedures The following procedures describe how to replace the storage system modules. NOTE! The term hot pluggable , refers to modules that can be replaced while the host and storage system are operating. Not all modules are hot pluggable, and so[...]

Troubleshooting & Diagnostics Module Replacement Procedures 51 Troubleshooting Figure 25 . Installing a Fan M odule[...]

Troubleshooting & Diagnostics Module Replacement Procedures 52 Troubleshooting Power Module Replacement Procedure CAUTION! The power module is hot pluggable only if a second power module is present and operating. If you remove the only pow er module in the storage system, the storage system and all modules will lose power. NOTE! If there are tw[...]

Troubleshooti ng & Diagnostics Module Replacement Procedures 53 Troubleshooting DDS Tape Module Replacement Procedure CAUTION! DDS tape modules cannot be replaced while the host is running. You must shut down the host and power - off the storage system before you replace a tape module. To replace a DDS tape module: 1. Shut down the host and pow[...]

Troubleshooting & Diagnostics Module Replacement Procedures 54 Troubleshooting Disk Module Replacement Procedures CAUTION! Not all disk modules are hot pluggable. See Table 11 and the appropriate replacement procedur e in this chapter for information on replacing a disk module. NOTE! Replacement of a disk module is not the same as installing ad[...]

Troubleshooting & Diagnostics Module Replacement Procedures 55 Troubleshooting • DF Disk Module Replacement/Recovery Procedure for Unattached Physical Volumes (HP 9000 Series 800 with Strict Mirroring) 4. Remove the disk module (see Figure 28 ). 5. Install a new disk module into the storage system (see Figure 8 in Chapter 2). Figure 28 . Remo[...]

Troubleshooting & Diagnostics Module Replacement Procedures 56 Troubleshooting SE Disk Module Replacement Procedure (HP 3000 Series 900) CAUTION! The new disk module must be of the same capacity and model as the module being replaced. 1. Shut down the host then power - off the storage system. 2. Remove the disk module from the storage system. 3[...]

Troubleshooting & Diagnostics Module Replacement Procedures 57 Troubleshooting Figure 29 . DF Disk Module Replacement Decision Flowchart Does DF meet requirements? 1 Replacing DF Drive on HP-UX? System HP 9000 Series 800 with Strict Mirroring? DF Disk Drive Replacement No Yes Yes No Use "HP 9000, Series 700: DF Replacement Procedure" [...]

Troubleshooting & Diagnostics Module Replacement Procedures 58 Troubleshooting Figure 29 Footnotes: 1. See “DF Disk Module Repla cement Requirements” in this chapter. 2. Contact your HP service representative for software assistance. 3. See “DF Disk Module Replacement/Recovery Procedure (HP 3000 Series 900)”. 4. If you don't know, [...]

Troubleshooting & Diagnostics Module Replacement Procedures 59 Troubleshooting If the conditions above are met, you can replace the DF disk module while the host is operating. To know which replacement and recovery procedure to use, you must: 1. Determine if the volume group is active . See “DF Disk Module - Is the Volume Group or Physical Vo[...]

Troubleshooting & Diagnostics Module Replacement Procedures 60 Troubleshooting DF Disk Module Replacement/Recovery Procedure (HP 3000 Series 900) Hot plugga ble disk modules are only supported on the HP 3000, Series 900 MPE - iX Version 5.0 with Express 3. If the host does not meet this specification, follow the steps in “HP 3000, Series 900:[...]

Troubleshooting & Diagnostics Module Replaceme nt Procedures 61 Troubleshooting DF Disk Module Replacement Procedure (HP 9000 Series 800, No Strict Mirroring) 1. Shut down the host. The storage system can remain operating while you replace the disk module. 2. Remove the disk module from the storage system. 3. Install a new disk module. 4. Reboo[...]

Troubleshooting & Diagnostics Module Replacement Procedures 62 Troubleshooting Figure 30 . DF Disk Module Replacement/Recovery Flowc hart for Attached Physical Volumes To replace DF attached physical Host fail? Step 1 # lvreduce -m <one less than num_mirrors> -A n < LVname><physical volume path> lvdisplay Step 2 Replace faulty[...]

Troubleshooting & Diagnostics Module Replacement Procedures 63 Troubleshooting DF Disk Module Replacement/Recovery Procedure for Attached Physical Volumes (HP 9000 Series 800 with Strict Mirroring) Before you begin, review the requirements under “DF Disk Module Replacemen t Requirements” and ensure they are met. Use the following commands t[...]

Troubleshooting & Diagnostics Module Replacement Procedures 64 Troubleshooting If the host fails during Step 1 If the host failed during an lvreduce command, you should execute an lvdisplay command to determine if the command succeeded. If the command did not succeed, the command should be executed again. You should perform any other lvreduce c[...]

Troubleshooting & Module Replacement 65 Troubleshooting NOTE! An important side effect of the commands is that the LVM configuration backup file used by the command in step 3 is updated. If this hot plug procedure is being performed now on another host system and there was no need to execute lvreduce commands, then the configuration file has no[...]

T roubleshooting & Diagnostics Module Replacement Procedures 66 Troubleshooting Step 6 Use the lvextend command to transfer the mirrors back on to the replaced disk. This will take some time because it copi es all of the data from the original copy of the data to the mirrored extents. The logical volumes are still accessible to users’ applica[...]

Troubleshooting & Module Replacement 67 Troubleshooting Figure 31 Replacement Flowchart f or Unattached Physical Volumes ( see MC/ ServiceGuard note in Step 4) Flowchart C Step 1 Replace faulty disk drive. Perform ioscan. Step 2 # vgcfgrestore -n <volume group name> <character device file> Step 3 # vgchange -a y <volume group nam[...]

Troubleshooting & Diagnostics Module Replacement Procedures 68 Troubleshooting DF Disk Module Replacement/Recovery Procedure for Unattached Physical Volumes (HP 9000 Series 800 with Strict Mirroring) Before you begin, review and ensure the requirements described in the “DF Di sk Module Replacement Requirements” are met. Use this procedure i[...]

& Diagnostics Replacement Procedures Step 4 If the disk is not the mirror of a root disk, skip this step. Run the mkboot command. For the above exampl # mkboot /dev/rdsk/c2t4d0 b. lvlnboot - command to re - Area of all the Physical Volumes in the Volume Group: -R If the host fails during Step 4 when the host failed. The mkboot lvlnboot - comman[...]

Troubleshooting & Diagnostics Module Replacement Procedures 70 Troubleshooting DF Disk Module - Is the Volume Group o r Physical Volume Group Active? (HP 9000 Series 800 with Strict Mirroring) Use this procedure to determine if the volume group and physical volume group is active: 1. At the host console type: # vgdisplay <VG name> If you [...]

& Diagnostics Information 71 Troubleshooting - Is the Physical Volume Attached? (HP 9000 Series 800 with Strict Use this procedure to det The example messages shown here are based on “Example of a Disk Module Failure”. Use the command to activate the volume group if you have not done so already. The phy VGCHANGE: WARNING: COULDN'T ATTA[...]

Troubleshooting & Diagnostics Diagnostic Information 72 Troubleshooting Online Diagnostics Most HP systems include online diagnostic utilities for use with SCSI mass storage device s. The following online diagnostics may be available on your system. Refer to your system documentation for information on using online diagnostics. • Sherlock Onl[...]

Troubleshooting & Diagnostic Information Table 13 Returned Sense Data Fields: Valid: one if byte - 6 are valid, zero if not valid. Error Code: 70h is a current error; Error Code 71h is a deferred error. Segment Number: Always zeros. File Mark: Always zero for a disk drive. EOM: End Of Medium indicator. Always zero for a disk drive. Incorrect Le[...]

Troubleshooting & Diagnostics Diagnostic Information 74 Troubleshooting Table 14 . Disk Module Field Pointer Bytes Bit Byte 7 6 5 4 3 2 1 0 15 SKSV C/D Rsvd Rsvd BPV Bit Pointer 16 - 17 Field Pointer (MSB=16; LSB=17) A command data C/D bit of one indicates that the illegal parameter is in the command descriptor block. A C/D bit of zero indicate[...]

T & Diagnostics Information 75 Troubleshooting 16 . Disk Module Format Progress Indication Bytes Bit Byte 7 6 5 4 3 2 1 0 15 SKSV Reserved 16 - 17 Progress Indication (MSB=16; LSB=17) The Progress Indication field is a percent complete indication in which the returned value is the numerator that has 655326 (10000h) as its denominator. The progr[...]

& Diagnostics Information 76 Troubleshooting 17 . Disk Module Sense Keys Code drive. This would be the case for a successful command or when the ILI bit is one. 1h RECOVERED ER recovery action performed by the disk drive. When multiple recovered errors occur, the last la may be required to correct this condition. 3h MEDIUM ERROR. Indicates the [...]

Troubleshooting & Diagnostics Diagnostic Information 77 Troubleshooting Table 18 . Disk Module Additional Sense Code/Qualifier Codes Byte 12 - 13 Description 00 00h No Additional Sen se information 01 00h No index/sector signal 02 00h No seek complete 03 00h Peripheral device write fault 04 00h LUN not ready; cause not reportable 04 01h LUN not[...]

& Diagnostics Information 78 Troubleshooting Byte - 13 Description 17 02 Recovered data using positive offset 17 03 Recovered data using negative offset 17 05 Recovered data using previous sector ID 17 06 Recovered data without ECC; data auto - reallocated 18 00 Recovered data with ECC 18 01 Recovered data with ECC and retries applied 18 02 Rec[...]

& Diagnostics Infor 79 Troubleshooting Byte - 13 Description 31 00 Medium format corrupted 31 01 Format failed 32 00 No defect spare location available 37 00 Parameter round ed 3D 00 Invalid bits in identify message 3E 00 LUN has not yet self - configured 3F 00 Target operating conditions have changed 3F 01 Microcode changed 3F 02 Changed opera[...]

& Diagnostics Information 80 Troubleshooting This section describes the data returned for a DDS tape module when a Request Sense command is 19 Bit Byte 7 6 5 4 3 2 1 0 0 Valid Error Code (70h or 71h) 1 Segment Number 2 Mark EOM ILI Rsvd (0) Sense Key 3 6 Information Bytes (MSB=3; LSB=6) 7 Additional Sense Length (0Eh) 8 11 Command Specif - -[...]

Troubleshooting & Diagnostics Diagnostic Information 81 Troubleshooting Table 19 Returned Sense Data Fields: Valid: 1 indicates that the information bytes contain valid information as defined in the SCSI specification. Error Code: 70h indicates that the error is current , that is, it is associate CONDITION status has been reported. 71h indicate[...]

Troubleshooting & Diagnostics Diagnostic Information 82 Troubleshooting SKSV: 0 indicates the Sense Key Specific Bytes (bytes 15 through 17) are invalid. The C/D, BPV, and Bit Pointer fields will be zero. The top byte of the Field Pointer will be zero, and the bottom byte will contain a product - specific error code. 1 indicates the Sense Key S[...]

Troubleshooting & Diagnostics Diagnostic Information 83 Troubleshooting Table 21 . DDS Tape Module Additional Sense Codes Code Description 00 00h No additional sense information 00 01h Filemark detected 00 02h EOP/M detected 00 03h Setmark detected 00 04h BOP/M dete cted 00 05h EOD detected 04 00h LUN not ready, cause not reportable 04 01h LUN [...]

Troubleshooting & Diagnostics Diagnostic Information 84 Troubleshooting Code Description 3B 00h Sequential positioning error 3D 00h Invalid bits in Identify message 3E 00h LUN has not yet self - configured 3F 01h Microcode download 40 XXh Diagnostic failure on component XX 43 00h Message error 44 00h I nternal target failure 45 00h Select or re[...]

Troubleshooting & Diagnostics Diagnostic Information 85 Troubleshooting Table 22 . DDS Tape Module Drive Error Codes Code Description 06h Capstan motor stalled. 07h During calibration, servo failed to converge to a value within the correct range. 08h Drum is stationary when it should be rotating. 09h Drum phase lock lost during a write. The dri[...]

Troubleshooting & Diagnostics Diagnostic Information 86 Troubleshooting Code Description 40h Drive found data compressed using an algorithm other than DCLZ. MEDIUM ERROR. 41h DC read transfer shorter than indicated in its header. MEDIUM ERROR. 42h Parity error while processing compressed data. HARDWARE ERROR. 47h Invalid DC command sequence rec[...]

Troubleshooting & Diagnostics Diagnostic Information 87 Troubleshooting Code Description 8Bh Hardware parity error detected when reading from DRAMs. HARDWARE ERROR. 8Ch C3 row calculation failed. 8Dh Streamfail occurred during error mapping; drive cannot cope. 8Eh Too many frames with bad sub - data. MEDIUM ERROR. 8Fh Too many guessed logical f[...]

Troubleshooting & Diagnostics Diagnostic Information 88 Troubleshooting Code Description A9h Failure in data loopback test between buffer controller and DAT formatting ASIC. Data header was not set correctly. HARDWARE ERROR. AAh Failure in data loopback test between buffer controller and DAT formatting ASIC. Checksum regist er was not as expect[...]

Troubleshooting & Diagnostics Diagnostic Information 89 Troubleshooting Code Description CDh Target position missed; position controller went past desired position without achieving objective. MEDIUM ERROR. CEh Failure to achieve ATF locking within time - out period. MEDIUM ERROR. CFh Fai lure to reach the target point on tape. MEDIUM ERROR. D0[...]

Troubleshooting & Diagnostics Diagnostic Information 90 Troubleshooting Code Description F4h Cleaning sequence occurred. Only logged in EEPROM for firmware earlier than version V10. F5h Invalid command opcode re ceived from buffer. HARDWARE ERROR. F6h Invalid device parameter received. HARDWARE ERROR. F7h Defect in device firmware. HARDWARE ERR[...]

91 Service Chapter 5. Service This chap ter provides instructions for replacing storage system assemblies and parts. This chapter also includes exploded views of deskside and rackmount storage systems, and part numbers for replaceable parts. WARNING! The procedures in this chapter should only be performed by a qualified service representative. If y[...]

Service Door Assembly 92 Service Door Assembly Deskside Door To replace the deskside door ( Figure 32 ): 1. Unlock the security lock. 2. Open the door to 90 degrees from the closed po sition. 3. Move the hinged side toward the left and rear. 4. Remove the door by lifting it up and out toward the front. 5. Replace the door by lowering the hinges ont[...]

Service Door Assembly 93 Service Deskside Security Lock and Latc h To replace the deskside security lock and latch ( Figure 33 ): 1. Using a 3/8 inch nut driver, remove the #10 nut (1a), lock washer (1b), and pawl (1c). 2. Use a 19 mm deep socket to remove the M12 nut (1d). 3. Remove the lock washer (1e). 4. Remove the latch (2) and security lock ([...]

Service Door Assembly 94 Service Rackmount Door To replace the rackmount door ( Figure 34 ): 1. Open the door t o a position 90 degrees from the closed position. 2. Center the top hinge pin in the door’s top hinge pin slot. 3. Push the top of the door top outward, so the hinge pin exits through the hinge pin slot. 4. Pull the door up and free it [...]

Service Door Assembly 95 Service Rackmount Switch Cover To replace the rackmount switch cover: 1. Press the switch cover outward from behi nd the door. 2. Snap the switch cover in place from the front of the door. Rackmount Door Handle To replace the rackmount door handle: 1. Squeeze the securing tab at the top of th e handle. 2. Press the handle o[...]

Service Deskside Side Panel 96 Service Deskside Side Panel To replace a deskside side panel ( Figure 35 ): 1. Remove the modules from the two lower bay slots. 2. Locate the removal access hole inside the panel. 3. Holding the outside of the side panel and pressing slightly upward, insert a small screwdriver into the removal access hole in the direc[...]

Service Deskside Pedestal Base 97 Service Deskside Pedestal Base CA UTION! Before removing the pedestal bases, disconnect cables to prevent stressing the cables and connectors. To remove a deskside pedestal base ( Figure 45 ): 1. Lay the enclosure on its top. 2. Push the pedestal base (12) to ward the center to unlatch it, then lift the outer edge.[...]

S ervice Backplane Assembly 98 Service Backplane Assembly Deskside Backplane Assembly CAUTION! The following procedures require that you turn off the storage enclosure and make it inaccessible. Check with the system administrator before proceeding. To replace the deskside backplane assembly ( Figure 45 ): 1. Disconnect the ac power cords and SCSI i[...]

Service Backplane Assembly 99 Service Rackmount Backplane Assembly CAUTION! The following procedures require that you turn off the storage enclosure and make it inaccessible. Check with the system administrator before proceeding. To replace the rackmount backplane assembly ( Figure 46 ): 1. Disconnect the AC Power cords and SCSI interface cables. 2[...]

Service Backplane Assembly 100 Service SCSI Bus Reset Switch CAUTION! Changing the default factory settings on the SCSI bus reset switch may cause operating system conflicts for the host computer. The switch is covered with a label that states “Factory Set Only”. NOTE! A SCSI reset is a high priority interrupt. The SCSI bus reset option is used[...]

Service Backplane Assembly 101 Service Figure 36 . Rackmount SCSI Bus Reset Switch 1 - Rackmount SCSI Bus Reset Switch Figure 37 . Deskside SCSI Bus Reset Switch 1 - Deskside Rear Panel 3 - Deskside SCSI Bus Reset Switch 2 - T15 Screws (2)[...]

Service Backplane Assembly 102 Service Figure 38 . SCSI Bus Reset Switch Default Settings Table 23 . SCSI Bus Reset Switch Functions Switch 1: Bus B Power Detect Switch 2: Bus B Module Detect Switch 3: Bus A Power Detect Switch 4: Bus A Module Detect Switch Enabled (Up, Default): SCSI bus B is reset if one of these events occurs: • The power swit[...]

Service Power Button and Push Rod 103 Service Power Button and Push Rod To replace the power button and push rod in either storage system ( Figure 45 or Figure 46 ): 1. Remove the ba ckplane assembly. 2. Pull out the power button (21) with pliers and remove it. 3. Remove the spring (20). 4. Slide the push rod (19) out of the rear of the chassis. 5.[...]

Service Top Cover 104 Service Top Cover To replace the top cover on either storage system ( Figure 39 ) : 1. Turn off the storage system and disconnect power and SCSI cables. 2. Remove one of the followi ng parts: • Deskside: the rear cover (see Figure 45 , item 2). • Rackmount: the backplane assembly (see Figure 46 , item 24). 3. Insert a flat[...]

Service AC Power Adapter 105 Service AC Power Adapter Deskside AC Power Adapt er To replace the deskside ac power adapter ( Figure 40 ): 1. Remove the power module and the rear cover. 2. Remove the two M3/T10 nuts (1) from the backplane tabs. 3. Remove the backplane assembly. 4. Remove the two flat washers (item 2) and the two nuts (item 3). 5. Rem[...]

Service AC Power Adapter 106 Service Rackmount A C Power Adapter To replace the rackmount ac power adapter ( Figure 41 ): 1. Remove the power module. 2. Remove two T10 screws (item 1) 3. Remove two star washers (item 3). 4. Remove the ac power adapter (item 2). 5. Replace the ac power adapter in reverse order, ensuring the lock washers are located [...]

Service Modul e Cam Lever 107 Service Module Cam Lever To replace the module cam lever: 1. Squeeze the pivot tabs with pliers (see Figure 42 ) and lift the cam lever off of the pivot. 2. Position the locking bracket ( Figure 43 , item 2) over the track notch ( Figure 43 , item 3) and lift it out of the track. 3. To replace the cam lever , insert th[...]

Service Module Cam Lever 108 Service Figure 43 . Removing Module Cam Lever from Track Figure 44 . Replacing Module Cam Lever[...]

Service Enclosure Replaceable Parts 109 Service Enclosure Replaceable Parts Figure 45 . Deskside Enclosure Replaceable Parts[...]

Service Enclosure Replaceable Parts 110 Service Figure 46 . Rackmount Enclosure Repla ceable Parts[...]

Service Enclosure Replaceable Parts 111 Service Figure 47 . Rackmount Kit Replaceabl e Parts Figure 48 . Mod ule Replaceable Parts[...]

Service Enclosure Replaceable Parts 112 Service Table 24 . A3311A Enclosure Parts List Figure No. Item No. HP Part No. Description Qty. 45 1 Not Available A3311A Deskside Enclosure 1 45 2 C3573 - 40053 Top Cover 1 45 3 C3573 - 40066 Right Panel 1 45 4 C3573 - 40065 Left Panel 1 45 5 Not Available Rear Panel 1 45 6 A3311 - 00007 Door Assembly, incl.[...]

Service Enclosure Replaceable Parts 113 Service Table 25 . A3312A/12AZ Enclosure Parts List Figure No. Item No. HP Part No. Description Qty. 46 22 Not Available A3312A Field Rackmount Enclosure 1 46 22 Not Available A3312AZ Factory Rackmount Enclosure 1 46 2 C3573 - 40053 Top Cover 1 46 18 5181 - 7779 AC Power Adapter 2 46 19 C3595 - 40009 Power Pu[...]

Service Enclosure Replaceable Pa rts 114 Service Table 26 . Enclosure Accessories Parts List Figure No. Item No. HP Part No. Description Qty. N/A N/A A1658 - 62016 SCSI Terminator, single - ended narrow, active (A3328A) (1) N/A N/A A1658 - 62024 SCSI Terminator, wide differential, passive (C2905A) (1) N/A N/A 8120 - 1351 *Power Cord, UK, BS 1363/A [...]

Service Enclosure Replaceable Parts 115 Service Table 27 . Exchange Parts List Exchange Part Number Description* A3517 - 69003 2 GB SE LP 7200 Disk Module A3318 - 69003 2 GB DF LP 7200 Disk Module A3322 - 69001 4 GB SE DDS2 HH Tape Module A3646 - 69002 4.3 GB DF LP 7200 Disk Module A3647 - 69002 4.3 GB DF LP 7200 Disk Module A3319 - 69001 4.3 GB SE[...]

Service Enclosure Replaceable Parts 116 Service Table 28 . Cables HP Product Number Equiv Option Description Special App Notes A1658 - 62018 001 0.9 meter 68PHD - 68PHD M/M Single Bus A1658 - 62018 801 0.9 meter 68PHD - 68PHD M/M A1658 - 62020 802 2.5 meter 68PHD - 68PHD M/M A1658 - 62021 803 5 meter 68PHD - 68PHD M/M A1658 - 62022 804 10 meter 68P[...]

Service Enclosure Replaceable Parts 117 Service Table 28 . Cables HP Product Number Equiv Option Description Special App Notes 5063 - 5323 823 1 meter 50PLD - 68PHD F/M 5181 - 7705 825 1 meter 50PLD - 68PHD M/M C2962A 826 1.5 meter 50PHD - 68PHD M/M 5181 - 7707 827 2 meter 50PHD - 68PHD M/M 5181 - 8686 840 2 meter 68PHD M/M A4801 - 63002 851 10 me [...]

Service Enclosure Replaceable Parts 118 Service Table 29 Supported Cabinets HP Product Number Description A1833A 1.1 meter EIA ca binet for MPE systems (Legacy Cabinets) A1834A 1.6 meter EIA cabinet for MPE systems (Legacy Cabinets) A1896A 1.1 meter EIA cabinet for HP - UX systems (Legacy Cabinets ) A1897A 1.6 meter EIA cabinet for HP - UX systems [...]

119 Rackmounting Appendix A. A3312A Rackmount Installation This appendix shows how to install the A3312A into a 1.1 - meter, 1.6 - meter, or 2.0 - meter EIA cabinet. WARNING! The A3312A weighs 41kg (90 lb) fully loaded. To avoid personal injury, remove all modules before installation into the EIA cabinet. The empty weight is less than 15 kg (27 lb)[...]

Appendix A. A3312A Rackmount Installation 120 Rackmounting 2. Remove the front and rear shipping panels, ( Figure 50 , item 1), eight T25 screws (2), and eight clip nuts (3) from the cabinet. Figure 50 . Removing Shipping Panels[...]

Appendix A. A3312A Rackmount Installation 121 Rackmounting 3. Install one clip nut ( Figure 51 , item 1) on each of the four rail standards on hole number 6, counting from the bottom of the cabinet. Secure the rails (2) with four T25 screws (3). See Table 30 for the rail standard holes to use when installing multiple storage systems. 4. Install two[...]

Appendix A. A3312A Rackmount Installation 122 Rackmounting 5. Slide the A3312A into the EIA cabinet ( Figure 52 ). Figure 52 . Sliding the A3312A into EIA Cabinet[...]

Appendix A. A3312A Rackmount Installation 123 Rackmounting 6. Install the hinge bracket ( Figure 53 , item 2) on the left mounting ear (1) using the alignment pins (3) as a guide. Secure the left mounting ear and hinge bracket with two T25 screws (4) through the hinge bracket and left mounting ear. Figure 53 . Installing Hinge Bracket and Securing [...]

Appendix A. A3312A Rackmount Installation 124 Rackmounting 7. Install two T25 screws ( Figure 54 , item 2) through the right mounting ear (1) . 8. Install the door snap ( Figure 54 , item 4) on the right mounting ear, using the alignment holes (3) as a guide. Secure the door snap with one T15 screw (5). Figure 54 . Securing Right Ear and In stallin[...]

App endix A. A3312A Rackmount Installation 125 Rackmounting 9. Install the door ( Figure 55 , item 1). Drop the lower corner mounting hole onto the lower hinge bracket pin (2) then swing the upper corner mounting slot into the upper hinge bracket pin (3). Gently press on the front upper left corner of the door and snap the upper corner into the hin[...]

Appendix A. A3312A Rackmount Installation 126 Rackmounting 10. Repeat steps 1 through 9 to install additional A3312A storage systems. 11. Install one filler panel in the bottom EIA slot and one in the top EIA slot (Figure 56 ). Figure 56 . Installing EIA Filler Panels[...]

Appendix A. A3312A Rackmount Installation 127 Rackmounting 12. Complete the steps under “Installation Overview” in Chapter 2. 13. Connec t the storage system power cords to the EIA cabinet power distribution units (PDUs) (see Figure 57 ). CAUTION! To avoid exceeding the current rating of the PDU, the maximum number of storage systems that can b[...]

Appendix A. A3312A Rackmount Installation 128 Rackmounting 14. To power - on the EIA cabinet, press the cabinet power switch ( Figure 58 , item 1) to the power - on “1” position. The cabinet power light (2) should be green. Figure 58 . Powering - On the EIA Cabinet[...]

Appendix A. A3312A Rackmount Installation 129 Rackmounting[...]

[...]

131 Specifications Appendix B. Product Specifications This appendix conta ins storage system enclosure and module specifications. Table 31 . Enclosure Specifications Weight: Deskside Net, Min. Config. 1 : 14 kg (31 lb) Deskside Net, Max. Config. 2 : 25 kg (55 lb) Deskside Shipping, Min. Config. 1 : 18 kg (4 0 lb) Deskside Shipping, Max. Config. 2 :[...]

Appendix B. Product Specifications 132 Specifications Electromagnetic: Radiated : 5 V/m, 14 kHz to 1000 Mhz Conducted: 3 Vrms, 30 kHz to 50 kHz; 1 Vrms, 50 kHz to 400 MHz Magnetic: 47.5 Hz to 198 Hz @ 4 Gauss external field Electrostatic Discharge: 1 - 10 kV operating; 1 - 25 kV nonoperating Magnetic Interference, Nonop: < 5.25 mGaus s @ 4.6 m; [...]

Appendix B. Product Specifications 133 Specifications Vibration: Operating Random: ≈ 0.21 g rms from 5 to 500 Hz (PSD of 0.0001 g 2 /Hz from 5 to 350 Hz, 0 dB/octave, - 6 dB/octave from 350 to 500 Hz; PSD of 0.00005 g 2 /Hz at 500 Hz Nonop Random: ≈ 2.09 g rms from 5 to 500 Hz (PSD of 0.015 g 2 /Hz from 5 to 100 Hz, 0 dB/octave, - 6 dB/octave f[...]

Appendix B. Product Specifications 134 Specifications[...]

135 Regulatory Statements Appendix C. Regulatory Statements This appendix co ntains the product regulatory and safety statements and the declaration of conformity. FCC Statement (USA Only) The Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of the users of thi s product. This [...]

Appendix C. Regulatory Statements 136 Regulatory Statements Class A Warning Statement (For Taiwan Only) Spécification ATI Classe A (France s eulement) DECLARATION D'INSTALLATION ET DE MISE EN EXPLOITATION d'un matériel de traitement de l'information (ATI), classé A en fonction des niveaux de perturbations radioélectriques émis, [...]

Appendix C. Reg ulatory Statements 137 Regulatory Statements EMC Compliance • FCC Class A • Canadian EMC Class A • VCCI R egistered Class 1 • Meets EMC Directive 89/336/EFC CISPR - 22: 1993/EN 55022 (1994) Class A EN 50082 - 1: 1992 IEC 10003 - 2: 1995/EN61000 - 3 - 2 (1995) Safety Certification • IEC 950: 1991+A1+A2+A3 • EN 60950: 1992[...]

Appendix C. Regulatory Statements 138 Regulatory Statements[...]

139 Regulatory Statements Index A A3311A parts list, 112 A3311A, front view, 1 A3312A front view, 1 installing into EIA cabinet, 120 parts list, 113 A3312AZ front view, 1 parts list, 113 ac power adapter re placing deskside, 105 replacing rackmount, 106 B backplane assembly, replacing deskside, 98 backplane PCA, replacing rackmount, 99 backup routi[...]

Index 140 Index door, replacing deskside, 92 door, replac ing rackmount, 94 E EIA cabinet installing A3312A into, 120 power switch, 128 switching off power, 128 switching on power, 128 enclosure accessories parts list, 114 error codes DDS tape module, 80 disk module, 72 exploded view deskside, 109 rackmount, 110 rackmount kit, 111 F fan module inst[...]

Index 141 Index power switch EIA cabinet, 128 storage system, 42 power - on sequence, 25 R rackmount base product configuration, 3 exploded view, 110 kit contents, 119 module slots, 11 SCSI bus reset switch, 17 rackmount kit exploded view, 111 redund ant fans, 3 power supplies, 3, 24 replaceable parts deskside, 109 module, 111 rackmount, 110 rackmo[...]

Index 142 Index T tape log, 33 tools, service, 91 t op cover, replacing, 104 troubleshooting DDS tape module, 49 disk module, 49 fan module, 47 power module, 47 SCSI bus, 45 U uninterruptable power supply, 24 unloading, DDS tape cartridge, 32 UPS, 24 W write - enabling, DDS tape cartridge, 33 write - protecting , DDS tape cartridge, 33[...]

Index 143 Index -[...]