HP (Hewlett-Packard) B8300 series инструкция обслуживания

HP Photo smar t Pr o B8 3 00 s er ie s[...]

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HP Photosmart Pro B8300 series User's Guide[...]

Copyr ight In formati on © 2006 Copyright Hewlett-Packard Development C ompany, L.P. Reproduction, ad apt ation or translat ion without prior written permission is prohibited, except as a l lowed under t he copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set[...]

Table of contents 1 Welcom e Special featu res ................ ....................... ......................... ......................... ..................... ................ ...... 2 Using this guide ...... .................... ..................... .................... .................... .................... ... ............ .......... 3 Fi[...]

4 Printing and loading media Selecting pri nt media .................... ..................... .................... ................... .................... ..... ............... .. 28 Tips for selecting and usin g print media .... ........... ........... ........... ........ ........... ........... ......... 28 Understandi ng s pecificat ions for [...]

Informatio n tab ........ ............. ............. ............. ............. ............. ................. ............ ......... ....... ............. 76 HP Instant Support ..................... ........................ ....................... ...................... .................. 76 Security and privacy ......... ......................[...]

Placement o f the text or g r aphics is wrong .............. ................ ................. ............... .......... 93 Check how t he media is l oaded ......... .......... ........ .......... .......... ........... .......... .... 93 Check the m edia size ........ ................ ................ ................. ................ .........[...]

Check the p r int cart r idge conta ct pads ......... .................... ................... .............. 98 Resolvin g paper-feed problems ....... ........... ............ ............ ............ ........... ............ ........... ............... .. 99 Another paper feed problem is occurring .......... ....................... .............[...]

Printer specifi c ations ................. ................... .................... ................... .................... ......... ............... . 128 Declaration of Con formity .................... ................... .................... ................... ..................... .. ........... . 131 11 Regulatory inf o rmation FCC statem en[...]

1W e l c o m e Thank you for buying thi s HP Photosmart printer. This se ction contains the fo llowing inform ation: ● Specia l features ● Using thi s guide ● Finding other resourc es for the product ENWW 1[...]

Special features This print er is equipped with sever al exciting features . ● Digital photo p rinting – Print high-quali ty color and black -and-white photogr aphs. ● Wide-form at printing – Print on si zes up to 3 30 x 483 mm (13 x 19 inc hes) or A3+ b orderless. ● Borderless p rinting – Use the entire page surface wh en printing pho [...]

Using this g uide This guide includes the foll owing sections : ● Getting started – D escribes the printer parts and expla ins how to conn ect using a USB cable, how to install the printer soft ware, how to con nect to a network, an d how to connect to an external print serv er. ● Using print ca rtridges and accesso ries – Explains how to u[...]

Finding other resource s for the produc t You can obtai n product informati on and further troubl eshooting resourc es that are not in cluded in this guide fr om the fol lowing resourc es: ● Quick Start Guide – Provides instr uctions for setting up the prin ter and information ab out the warranty an d safety is sues. Included as a printed guide[...]

2 Getting star ted This se ction contains the fo llowing inform ation: ● Understa nding the printer par ts and functions ● Conf igur ing the prin ter (Win dows ) ● Configu r ing the pri nter (Mac OS) ● Uninstall ing the printer softwar e ● Customiz ing the printer software s etup progra m ● Installin g other softwar e ENWW 5[...]

Understand ing the p rinter parts a nd functi ons Front view (trays, cover, an d print cartridge cradle) 6 7 1 Extendable input tray 2 Extendable output tray 3 Front manual feed paper guide 4 Front manual feed slot 5 Top cover 6 Print cartridge latch 7 Print cartridge cr adle 6 Chapter 2 Getting starte d ENWW[...]

Front view (input t ray) 1 Input tray lock 2 Small media guide 3 Paper width guide 4 Small media ejector Printer lights The pri nter lights pr ovide visual c ues about the status of the printer. For more inform ation, see Prin ter lights referenc e . 1 Right print cartridge light (black, photo, or gray print cartridge) 2 Left print cartridge light [...]

4 Resume button and light 5 Power button and light Back view 5 1 3 4 5 6 2 1 Universal serial bus (USB) port 2 Rear access panel 3 Rear manual feed slot 4 Rear manual feed paper guide 5 Rear access pa nel release buttons 6 Power input 8 Chapter 2 Getting starte d ENWW[...]

Configuring t h e printer (Windo ws) You ca n connect t he printer dir ectly to a computer, or you can shar e the printe r on a lo cally share d netw ork. NOT E You mus t have admi nistrator pr ivileges to i nstall a pri nter drive r in W indows 200 0, Window s Server 2000, or Wind ows XP. Direct connection You ca n connect t he printer dir ectly t[...]

NOTE If you h ave turned on the printer , do not turn o ff the printer or unplug the cab le from the printer while the installation program is running. If you do so, t he installa tion program will not finish. 1. In the Found New Hardware dialog box that provide s the option for selecting a method to locat e the driver, sele ct the Advanced option [...]

Configuring t he printer (Ma c OS) You ca n use the pri nter with a sin gle Macintosh computer usi ng a USB cabl e, or you can share the printe r among other users o n a network. To install the software for a local ly shared network or for a direct connection 1. Connect the printer to the computer with the USB cable or to the networ k with a networ[...]

To share the printer on a locally shared network When y ou connect th e printer dire ctly, you can sti ll share the p rinter with o ther computers u sing a simpl e form o f networking known as loc ally shared networking. Use this confi guration only in small groups or when usage is l ow. The comp uter that is c onnected to the printer is slowed dow[...]

Uninstalling the printer software To uninstal l the softw are for Windows comp uters If you are using Wi ndows 2000 or Windo ws XP, you mu st have administra tor privileges to unins tall the prin ter so ftw are. 1. If the printer is c onnected direc tly to the com puter using a USB cable, di sconnect t he printer. 2. Close an y running applications[...]

Customizing the printer s oftware se tup progra m The S tarter CD conta ins a utility that allows system admi nistrators t o create cus tomized insta llation packag es that can be launched sile ntly. System admi nistrators can the n distribute a custo mized install ation package by sharin g it from a local or mapped netw ork drive. To acce s s the [...]

Inst alling ot her software ● Use HP P hotosmart Essential to view an d edit photos and im age files in Windo ws. To install thi s software, insert the HP Ph otosmart Pro sof tware CD, click the HP Photosmart Essential button on the CD browser menu, and select it fro m the list of software shown (see HP Pho tosma rt Essent ia l software ). ● Fo[...]

16 Chapter 2 G etting starte d ENWW[...]

3 Using print cartridges and accessories This se ction contains the fo llowing inform ation: ● Using the pri nt cartridges ● Installin g the optional autom atic two-sided printi ng accessory (dup lex unit) ENWW 17[...]

Using the print cartri dges Sup ported pr int cartr idges To pri nt... Insert this print ca rtridge in the left stall Insert this print cartridge in the right stall Full-color photos HP Tri-color HP Photo Black-and-white photos HP Tri-color HP Gray Photo Text and colored line drawings HP Tri-color HP Black You can obtai n a list of suppo rted print[...]

To install or re place a pri nt cart ridge 1. Turn on the printer, open the top cover , and lift th e print latch. CAUTION The prin t cartridge carr iage may be mov ing into its cor r ect posit ion. Be sure t he print cart ridge carria ge is parked at the right-h and side of the printe r before removin g or installi ng print cart ridges. 2. If you [...]

4. Hold the p rint cartrid ge with the cop per contacts facing the pri nter, and then s lide the print c artridge into the cradle. NOTE Depe nding on the cartrid ge size, they may not align wit h each other. If you hav e trouble inser ting the pri nt cartridge a fter lifting the c arriage latch , verify the p rinter is on a nd wait a f ew secon ds [...]

For Windows You ca n align the print cart ridges fro m the Toolb ox or the printer dri ver. 1. Load plai n paper int o the input tray (see Loading media in the i nput tray .) 2. Open the T oolbox from th e Printer Pr operties s ettings. See Toolbox overview for more inform ation. -or - Open the prin ter driver (s ee Changing prin t setting s .) 3. [...]

3. Click the P rinter S ervices ta b (Toolbox) or Services tab (print er driver). 4. Click Cl ean Print Cartridges and follow the ons creen instru ctions. 5. If you st ill find a p roblem in the printout, r epeat this cle aning proces s. 6. If there is still a probl em in the pr intout, either the print cartr i dge is out of ink and should be re pl[...]

To store the print c artridge in the Print Ca rtridge Pr otector 1. Insert th e print cartrid ge into the p r otector and snap it securely in p lace. 2. To remove the print cart ridge from the protector, p r ess d own and back on the tab inside the protector t o release the print cart ridge, and then remove the print cartridge. Printing with a si n[...]

NOTE Printing from one pr int cartridge , rather than tw o, may be s lower and the print quali ty may be affected. It i s recomme nded to print w ith both p r int ca rtridges. If usin g only the P hoto print car tridge, color s may no t print corr ectly. For border less printing, the tri-colo r print cartridg e must be installed. Calibrating the co[...]

Inst alling th e opti onal auto matic two-sided printing accesso ry (duplex unit) The pri nter can aut omatically prin t on both si des of a sh eet of paper when a duple x unit i s attached to the back of the pr inter. NOT E The duple x unit is an optiona l accessory that is availab le for the HP Photos mart Pro B8300 series printe r. It may be p u[...]

26 Chapter 3 Using pri nt cartridges and access ories ENWW[...]

4 Printing and loading media This se ction contains the fo llowing inform ation: ● Selectin g print media ● Loading medi a in the input tray ● Using the automatic paper-type sensor ● Changing pr int settings ● Understa nding smart sof tware features ● Printing digital photogr aphs ● Printing borderles s ● Printing in grayscale ● P[...]

Selecti ng print media Your printe r is designed to prin t on a varie ty of media types (such as photo pap er, plain paper, envelo pes, and tra nsparencies) and sizes. The printer w orks well with m ost office paper types, and provides the best results on p aper that acce pts ink wel l . Alway s use media t hat conforms with the types , sizes, and [...]

Media size Input tray Front m anual feed slot Rear manual feed slot Automatic t wo- sided pri nting accessory (dup lex unit ) A3 297 x 420 m m (11.7 x 16. 5 inches) A3+ 330 x 483 m m (13 x 19 inches) A4 210 x 297 m m (8.27 x 11. 69 inches) A5 148 x 210 m m (5.83 x 8. 27 inches) A6 105 x 148 m m (4.13 x 5. 83 inches) B4 257 x 364 m m (10.1 x 14. 3 i[...]

Media size Input tray Fr ont manu al feed slot Rear manual feed slot Automatic t w o- sided pri nting accessory (dup lex unit ) 111 x 146 mm (4.37 x 5.75 inches) Envelop e C5 162 x 229 mm (6.38 x 9.02 inches) Envelop e C6 114 x 162 mm (4.49 x 6.38 inches) Envelop e DL 110 x 220 mm (4.33 x 8.66 inches) Envelope Monarch 98.5 x 190.5 mm (3.88 x 7.5 in[...]

Media size Input tray Front m anual feed slot Rear manual feed slot Automatic t wo- sided pri nting accessory (dup lex unit ) Panorama 101.6 x 304.8 mm (4 x 12 inches ) Photo 76.2 x 127 mm (3 x 5 inches ) Photo 88.9 x 127 mm (3.5 x 5 inches) Photo 101.6 x 152.4 mm (4 x 6 inches ) Photo with tab 101.6 x 152.4 mm (4 x 6 inches ) Photo 127 x 177.8 m m[...]

Media size Input tray Fr ont manu al feed slot Rear manual feed slot Automatic t w o- sided pri nting accessory (dup lex unit ) Statement 129.7 x 215.9 mm (5.5 x 8.5 inches) Super B 330 x 483 mm (13 x 19 inches ) Tabloid 279.4 x 431.8 mm (11 x 17 inches ) Border less Photo Panorama A4 210 x 594 mm (8.27 x 23.39 inches) Border less Photo Panorama 10[...]

Media size Input tray Front m anual feed slot Rear manual feed slot Automatic t wo- sided pri nting accessory (dup lex unit ) 215.9 x 279.4 mm (8.5 x 11 inches) Borderl ess Photo 279.4 x 355.6 mm (11 x 14 inches) Borderl ess Photo 304.8 x 304.8 mm (12 x 12 inches) Borderl ess Photo 88,9 x 127 mm (3.5 x 5 inches) Borderl ess Photo 10 x 15 cm 100 x 1[...]

Media size Input tray Fr ont manu al feed slot Rear manual feed slot Automatic t w o- sided pri nting accessory (dup lex unit ) 279 x 432 mm (11 x 17 inches ) Custom Understanding supported media types All me dia support up to 4800 x 1200 optimized dpi for color printing and 1200 input dp i. This sett ing might te mporarily use a large am ount of h[...]

Media type Input t ray and front and rear manual feed slots Manual duple x A uto dupl ex Borderless pri n ting HP greeting cards HP photo greeting cards Other greeting cards Bro chure pap ers HP brochure papers Other brochure papers Understanding supported media weights and capacities The foll owing table provide s informati on about the media weig[...]

Media Left and right margins Top mar gin Bot tom mar gi n Letter, Tabloid, A3, A3+, A4 , A5, A 6, B4, B5 , Super B, Statement, Executive, L egal 3.2 mm (0. 13 inch) 1.8 mm (0.07 inch) 14.2 mm (0 .56 inch) Cards 3.2 mm (0. 13 inch) 1.8 mm (0.07 inch) 14.2 mm (0 .56 inch) Envelop es 3.2 mm (0.13 inch) 14.2 mm (0.56 inch) 14.2 mm (0.56 i nch) Panorama[...]

Loading media in the input tray This section expla ins how to load plain pape r and st andard media s izes and t y pes int o the in put tray. Follo wing are ge neral guidelin es for lo ading media i nto trays: ● If you are pr inting on thick or photo paper, yo u can use the rear manua l feed slot. See Printing wit h the front or rear manual fee d[...]

7. Lower the output tr ay to its horizonta l position. H P D e s kje t 9 8 0 0 8. Extend th e output tray i f necessa ry. 38 Chapter 4 Printing and loading m edia ENWW[...]

Using t he automat ic pa per-typ e senso r The autom atic paper-type se nsor automatic ally selects the pri nt settings appropri ate for the media in the prin ter, particularly when used with HP media . The se nsor scans the firs t page of the load ed media, determin es the media type, an d selects the most suitabl e settings for your docume nt, an[...]

Changing print settings You ca n change print settings (su c h as m edia size or ty pe) from an a pplication or the printer driver. Chang es made from an app lication take prece dence over changes made fr om the printer driv er. However , after the a pplication is closed, the set tings retur n to the defaul ts configured in the printer driv er. NOT[...]

Understand ing sma rt software fea tures The printer driver provi des the following smar t softwar e features. To access the pr inter driver, see Printi ng a document . NOT E Some featur es are only availab l e in Windows . To find more informat ion on a specific feature in the Windows printer drive r, right-cli c k the feature and select What&apos[...]

● Pr in t in Sepi a : Print images in a brown ish tone to give them an antique loo k . On the Co lor tab, select the Print in S epia check b ox. ● Print in Gra yscale : Both black -and-white and col or documents ca n be converted to gray scale. For Windows, on the Color tab, selec t the Print in Grayscale check bo x. For Ma cintosh, on the Pape[...]

To print digital phot ographs 1. Load the p hoto paper: ● If you ar e loading a st ack of photo paper, see Lo ading media in the input tray . ● If you a re printin g one or just a few sheets , you can use the front manual feed s lot. If you are printin g on thick paper and de sire a st raight paper path, you can use the re ar manual feed slot. [...]

and col or saturation, a nd stores it in the image's fi le. The print er software the n uses this info rmation to automa tically perform im age-speci fic enhancemen ts, resultin g in outstanding pho tographs. Printi ng Exif Print-en hanced photos r equires: ● A digital cam er a that s u pports E x if Print ● Exif Prin t-enabled photo softw[...]

Printin g borderle ss Border less print ing lets you print to th e edges of certain pap er types and a range of standard p aper size s from 10 1.6 x 152.4 mm (4 x 6 inches) to 330 x 48 2.6 mm (13 x 19 inches), or A6 to A3+ . NOT E Open th e file in a software app lication an d assign the i mage size. Make sure the size corresp onds to the paper siz[...]

For Macintosh 1. Load the appropriate paper: ● If you ar e printing one o r just a few sheets, you can use the front or rear manual fee d slot. If so, conti nue with the steps below and load the pap er in a la ter step. ● If you are using the input tra y, see Loading media in the inpu t tray . 2. Open the file you wish to pri nt. 3. Click File [...]

Printin g in grays cale The grays cale printing featur e allows you to pri nt high-quality, black-and-whi te photographs in shades of gray using a gra y photo print cartridge . For Windows 1. Load the p rint media (see Loading media in the input tray ). 2. Open the Printer Properties dialog b ox. 3. Click Color . 4. In the Print in gra yscale drop-[...]

Printing pa noramic p hotos This sec tion contains informatio n about printing panoramic photos that contai n borders and photos that are bo rderless. F ollowing a re guidelines for printin g panorami c ph otos: ● For hig h-quality res ults, use a p hoto print cart ridge in combi nation with the t ri-color pri nt cartridge. ● For max imum fade [...]

3. Set the fo llowing opti ons as approp riate on the Features and Color tabs: ● Photo fi x options ● Advanc ed color option s ● Color man agement ● Grayscale qua lity 4. Select a ny other de sired print sett ings, and th en click OK . ENWW Printing p anoramic ph otos 4 9[...]

Printing a documen t The st eps to print a document va ry depending on th e software pr ogram. In general , follow this p r ocedur e to print a document. NOTE You can also access this feature from the Printing Shortcut s tab. Open t he printer driver, se lect the Print ing S hortcut s tab, and select the featu re from the What do you want to do? dr[...]

Printing with the f ront or rear manual feed slo t If yo u are printing one or just a few photos , envelopes, or sheets of paper, you can use th e front manual feed slot and leav e your regula r media in the input tray . The rea r manual feed slot us es a straight paper path and is designed for printin g single sheets on thic k paper ( up to 280 g/[...]

Loading the front manual feed slo t NOTE If there are any printo uts on the out put tray, re move them befor e using the f r ont manua l feed slot. 1. Extend the o utput tray. 2. Slide the paper guide to th e left to its ou termost position. 3. Lift th e clear plastic flap and inse rt the media into the narr ow opening b etween the outpu t tray and[...]

Loading the rear manu al feed slot 1. Before you load th e paper, adjus t the paper guide to the size of paper you are print ing by alig ning it with the appropr iate icon below the rear ma nual feed slot. 2. Insert a single she et of paper pr int-side up into the left sid e of the rear man ual feed slot. The printer gr ips the paper. 3. Press the [...]

Printing on variou s media type s NOTE Use HP media for optimum print quality. These medi a types are specific ally designed to work with y our printer. S ee HP suppli es and accessor ies for or dering informat ion. If you ar e printing transpa rencies, HP reco mmends removi ng each transp arency as it prints an d setting it as ide to dry. For Wind[...]

Printin g on custom -sized pape r NOT E The pap er width must be between 76.2 and 330.2 mm ( 3 and 13 in ches); the pape r length m ust be between 127 and 1,27 0 mm (5 and 5 0 inches) For Windows 1. Load the p rint media (see Loading media in the input tray ). 2. Open the prin ter driver (s ee Printing a doc ument ). 3. Click the Fe a tures tab. 4.[...]

Printing on envelo pes NOTE If you ar e printing one or just a few envelopes, you can use the front man ual feed slot. See Pr inting with the front or rear manu al feed slot . Avoid using envel opes that ha ve clasps or windows; h ave thick, irregular, or curled edges; a r e shiny or embos sed; or are wrinkled, torn, or otherwi se damaged. 1. Raise[...]

c. Click File a nd then click Print . d. Change an y other des ired print s ettings and click Print . 7. When you have finished prin ting, remove the r emaining media: a. Raise th e output tray. P ress the inp ut tray lock and extend the tray. b. Remove the med ia and reload the desired media into the input tray (see Loading media in the input tray[...]

Printing on cards a nd smaller-sized media NOTE If you ar e printing on thic k paper (such as cardstoc k), you can use the rea r manual feed slot. See Printing with the front or rear manual fee d slot . If you wi s h to print t o the edge of the cards, see Print ing borde rless . 1. Raise the output tra y and remove any media from the inp ut tray. [...]

6. Lower the output tray . 7. For Windows: a. Open the printer drive r (see Pri nting a document ). b. Click the F eatures tab. c. Select t he size of the cards fro m the Size drop-dow n list. For i nstructi ons on p rinting c ustom-size d card s, see Printing on cust om-sized pap er . d. Select the pape r type from the Paper Type dr op- down li st[...]

b. Press the input tray lock and ext end the tray. a b c. Close the smal l media guide by moving it 90 ˚ counte r clock wise. d. Eject the medi a by pulling out the small med ia ejector. e. After r emoving the media, push the small med ia ejector back to th e original p osition. f. Reload th e desired med ia into the o utput tray (see Loading medi[...]

Printi ng multi ple pa ges on a si ngle s heet of paper You c an print mult iple pages of a docum ent on a s i ngle s heet of paper . The printer s oftware automati cally resizes the docume nt text and i mages to fit on the printed page. For Windows 1. Load the a ppropriate paper (see L oading media i n the input tray ). 2. Open the prin ter driver[...]

Printing booklets Bookle t printing automat ically arrang es and resizes the pages of a docum ent so when the doc ument is folded into a booklet, the pag e order i s correct. Performing manual booklet printing For Windows 1. Load the a ppropriate pap er (see Load ing media i n the input t r ay ). 2. Open the print er driver (see Print ing a do cume[...]

For Macintosh 1. Load the a ppropriate paper (see L oading media i n the input tray ). 2. Click File , and then clic k Print . 3. Open the T wo-Sided P rinting panel. 4. Select Pri nt Both Side s . 5. Select t he desired binding orie ntation by clic king the appropria te icon. 6. Change any other des ired print se ttings and cl ick Pri nt . ENWW Pr[...]

Printing pos ters You ca n enlarge y our document from a sing le page to m ultiple tile s that can be pasted tog ether into a post er. You can us e this feature to enla rge a single-p age document to man y tiles depending on the size of your document. NOTE You can also access this feature from the Printing Shortcut s tab. Open t he printer driver, [...]

Printing banners You can print la rge images an d bold, oversized fo nts on continuous feeds of paper. Follo wing are some guideli nes for printing ba nners: ● Use HP b anner paper fo r great resu lts. ● Remove any per forated strips fro m the banner paper before lo ading it in the input tray. ● Input tray capacity: up to 20 continuous sheets[...]

Printing labels Foll owi ng ar e gui delin es for prin ting labe ls: ● Use only paper labe ls that are de signed spe cifically fo r your pri nter. ● Use only full sheets of labels . ● Verify that the labels are not sti cky, wrinkled, or pulli ng away from the protectiv e backing. ● Do not use plastic o r clear labe ls. The ink wil l not dry[...]

Printi ng ir on-on tran sfers Follo wing are guideli nes for printing ir on-on trans fers: ● Use HP iron-on t-shi rt transfer paper for gr eat results. ● When pr inting a mirr or image, the text and pic tures are hori zontally rever sed from what appears on the comput er screen. ● Input tray cap acity: up to 20 sh eets. ● Iron-on trans fers[...]

Printing on bot h sides (du plex ing) This se ction contai ns guidelines and procedur es for printing on both si des of the media. Guidelines for printi ng on both sides of the paper ● Always u s e med i a that conforms to the pr inter specif ications. See Und erstanding specifi cations for supported media for sizes and type s of media sup ported[...]

For Windows 1. Load the a ppropriate paper (see L oading media i n the input tray ). 2. Open the prin ter driver (s ee Printing a doc ument ). 3. Click the Fe a tures tab. 4. On the Two-sided printing drop-down list, sel ect Manua l . 5. Select Flip Pa ges Up to ch ange the page orientation, if desire d. 6. Select a booklet layout from the Booklet [...]

NOTE The dup lex unit is a n optional acc essory that is av ailable for the HP Phot osmart Pro B 8300 series printer. It may be pur c hased s eparately in some countri es/regions (s ee HP supplies and acc essories .) To make automaticall y print ing on both sid es the default s etting for you r printer, see Changing print settin gs . You can also a[...]

5. Select t he desired binding orie ntation by clic king the appropria te icon. 6. Change any other des ired print se ttings and cl ick Pri nt . ENWW Printi ng on both sides (du plexing) 71[...]

Cancelling a prin t job You ca n cancel a pr int job using one of the fo llowing meth ods: ● Control panel : Press the Ca ncel button. T his will clear the job that the printer is currently processin g. It does no t affect jobs wa iting to be processed. ● Windows : Double-click the printe r icon that appears in the lower ri ght corner of the co[...]

5 Using the Toolbox This se ction contains the fo llowing inform ation: ● Toolbox overview ● Printer Statu s tab ● Information tab ● Printe r Servic es tab ● Using the HP Printer Uti lity (Macintosh) ENWW 73[...]

Toolbox ove rview The Toolbox provides status and maintenan ce information abo ut your printer. It als o provides acce ss to docu mentation and online help tools for solving prin ter proble ms. NOTE The Toolbox is availabl e for Wind ows only. For Macintos h, see Using the HP Printer Utili ty (Macintosh ) . To open t he Toolbox: 1. Click the Start [...]

Printer Status tab The Printe r Statu s tab disp lays ink level informa tion for eac h print c artridge a nd also prin ter status. The pr inter selectio n drop-down list let s you select the prin ter you wis h to use with the Toolbox utilities. It lists pr inters that are compati ble with the Toolbox. The statu s window disp lays messages r elated [...]

Information tab Use the Information tab t o register the printer and display prin ter hardware information. This tab a lso provi des access to onlin e troubleshootin g through HP Instan t Support, as well as information ab out your printer u sage, using the printer, tr oubleshooting, and contact ing HP. Clic k thi s bu tton ... To... myP rin tMil e[...]

Helps y ou manage and forecast printer sup plies usage. ● Self diagnos tic testing for your device Runs a diag nostic test of your device. Selec t Printe r on the Self Help menu on the Insta nt Support page to s tart diagnosin g the devices. HP Instant Sup port checks the computer, and a list of configur ed devices ap pears. When you select the d[...]

To use m yPrintMileag e, you must hav e the followi ng: ● Tool box (Wi ndow s) insta lled ● Internet c onnection ● Devi ce con nec ted NOTE HP recommen ds that you enable myPri ntMileage to send data for three to six months to allow a meanin gful amount of data to accum ulate on the myPrintMi leage Web site. To us e the Print ac counting feat[...]

● Aligning the print cartridges ● Cleaning the print ca rtridges ● Understa nding the printer li ghts ● Ordering printing s upplies thro ugh the T oolbox ENWW Information tab 79[...]

Printer Services tab The Printe r Se rvices tab provid es utilitie s that help you maintain an d test your printer. You can align and cl ean your prin t cartridges, or print a demo page . Clic k thi s bu tton ... To... Alig n Prin t Cartr idges Align the print cart ridges. See Aligning the print cartridges for more information. Clean Print Cartridg[...]

Using the HP Prin ter Utility (Macinto sh) The HP Printer Uti lity contai ns tools to c alibrate the pr inter, clean the print car tridges, prin t a test page, print a configuration page for th e printer, and find Web sit e support inf ormation. Opening the HP Printer Ut ility 1. Double -click t he Macintos h HD icon on the desk top. 2. Select Appl[...]

82 Chapter 5 Using the Toolbox ENWW[...]

6 Troubleshooting This se ction contains the fo llowing inform ation: ● Trouble s hooting ti ps and resource s ● General tro ubleshooting tips ● Printing a demo page ● Printing a diagnos tics page ● Resolvi ng printing probl ems ● Poor prin t quality and unexp ected printout s ● Resolvi ng paper-feed p roblems ● Trouble s hooting in[...]

Troubles hootin g tips a nd resource s ● For a pa per jam probl em, see Clear ing jams . ● For paper -feed problems, such as the paper ske w, see Resolving pape r-feed probl ems . Some pr int er pr oblem s can be reso lved by rese ttin g the pr inte r. To reset the printer 1. Press the Po wer button to turn off the printer. 2. Disconne ct the p[...]

Genera l t roubles hooti ng ti ps Ensure the fol lowing: ● Power l ight is on and not blinkin g. When the pri nter is fi rst turned on, it takes ap proximately 45 secon ds to warm up. ● Make sure t he printer is in the Read y state. I f lights are o n or blinking , see Printer li ghts refe rence . ● No error mes sages appear on the com puter [...]

Printing a demo page Printing a demo page without being connected t o a computer v erifies whether the printer is set up correctl y. 1. Make sur e the printer is turned on . 2. Press and hol d the Resume button for a few seconds. The printer prints a de mo page. 86 Chapter 6 Troubles hooting ENWW[...]

Printin g a diagnosti cs page This pag e is useful to HP Technical Support if you have a pr inter problem. 1. Make sure the printer is turned o n. 2. Press and hold the Power bu tto n, pr ess t he Resume butto n four times, and then releas e the Power b utton. The printer pr ints a diagnostic pag e. NOT E You can also print a diagnos tics page from[...]

Resolving printi ng problems Printer shuts down unexpectedly Check power and power connec tions Make sure the pr inter is connected firml y to a fu nctioning alterna ting current (AC) power outlet. See Printe r specification s and Declaration of Confor mity for voltag e requiremen ts. Chec k print er vents The pr inter vents a re located on the sid[...]

Chec k prin ter setup for n etwork en vironmen t Ensur e the correc t printer dri ver and print er driver p ort are being used. Fo r more infor mation abo ut network connections, see Config uring the printer ( Windows) , Confi guring the pr inter (Mac OS) , or the docume ntation provid ed by your net work vendors. Check any personal firewa ll softw[...]

The prin ter is rejecting the pen Poor c ontact between the print ca rtridges and print cart ridge cradles may cause the pen to be rejecte d. When this occurs, try cl eaning the elect rical contacts on the pri nt cartridges and print car tridge cradles : 1. Remove th e print cartr idge from t he printer (see Inserting the print cart r idges ). 2. C[...]

3. Carefully clean the el ectrical contacts on the pr int cartridge with a soft, dry, lint-free cloth . CAUTION To prevent dam age to the electric al contacts, you s hould wipe the contacts onl y once. Do not wipe t he ink nozzle s on the print cartri dge. 4. Reinstall the prin t cartridge. Printer takes a long time t o print Chec k the sys tem con[...]

Blank page printed Chec k for empty pri nt cartrid ges If yo u are printing text and a blank page pri nts, the print cartridges m ight be empt y. See Inserting the print c artridges . If th e Toolbox is installed, check the i nk levels of the print ca rtridges from the Estimate d Ink Level ta b. You may be printing in Ink-b ackup Printing Mode . Th[...]

Check the print location and length of USB cable High el ectromagnet ic fields (suc h as those gene rated by USB cables) c an sometimes slightly di stort printo uts. Move the pri nter away from the source of the ele ctromagnetic fi elds. Also, it i s recomm ended that you use a USB cabl e that is less than 3 mete rs (9.8 feet) long to minim ize the[...]

Poor pri nt quali ty an d unexpe cted printouts This se ction provides s olutions to print qual ity problems. ● Po or q ual ity pr intouts ● Meanin gless charact ers print ● Ink is smearing ● Ink is n ot filling t he text or gr aphics compl etely ● The print set tings may need to be changed ● Output is faded or dul l colored ● Colors [...]

Check the t ype of media loade d in the printer ● Make sure th e tray supports th e type of media yo u have loaded. See Un derstanding specification s for sup ported media . ● Make su re you ha ve selected t he tray in the printer d river that co ntains the m edia you want to use. See Changi ng pr int s etti ngs . Chec k roller s in the pr inte[...]

Chec k the marg in sett ings ● If you ar e using a com puter runni ng Windows, make sure the Mini mize Ma rgin s option i s not selected . See Changing pr int settings . NOTE You can also acces s this feature from t he Printing Shortcut s tab. Op en the printer dr iver , se lect t he Printing Shor tcuts tab, an d select the featu r e from the Wha[...]

Chec k the pape r type setti ng When pri nting on transparencie s or other special medi a, select the corres ponding media ty pe in the printe r driver. See Pri nting on custo m-sized paper . Chec k the pri nt cartrid ges If li nes in the tex t or image ar e broken or do n ot print properl y, one or mor e of the ink c artridges may have r un out of[...]

Color s do no t lin e up p rope rly Chec k the prin t cartridge s The print c artridges are automatically al igned when a ca rtridge is replac ed. However, you mi ght notice improvem ent in the pr int quality by performing the alignment p rocedure you rself. See U sing the print cartridg es . Chec k the gra phics pl acement Use the zoom or pri nt p[...]

Resolving p aper-fee d problems This se ction prov ides solutio ns to common paper-feed problems. ● Anothe r paper feed problem i s occurring For info rmation on resolvi ng jams, see Cleari ng jams . Another p a per feed problem is occurrin g Media is not supported for the printer or tray Use onl y media tha t is supported for the printer and the[...]

Troubl eshoo ting in stal latio n issu es This s ection provid es solutions to common i nstallation problems. ● Problem s printing an alignment page ● Problem s installing s oftware Problems p rinting an alignmen t page When p rint cartridges are installe d or replaced , the printer automatical ly prints an alignment pa ge to align t he cartrid[...]

Clearing jams Use the following m ethods to locate and clear a paper jam. F or inf ormation on how to avoid j ams, see Tips for av oiding pape r jams . NOT E To prev ent jammed paper from te aring off insi de the prin ter, try to gras p jammed p aper with bot h hands and exert even pr essure on bo th sides while pulling the paper towards you. WARNI[...]

3. Remove th e rear cover from the dupl ex unit (i f installed), remove any pa per, and repl ace the re ar cover. If the paper jam is not vi sible by rem oving the rear c over, remove th e duplex un it to locate the jam. 4. Lift up the output tray and remove any jammed paper from the inpu t tray. 102 Chapter 6 Troubles hooting ENWW[...]

5. Open the top cove r. The print c artridge carr iage should r eturn to the r i ght side of the printer . If the carria ge does not return to the right side, tur n off the printe r, and then move the carria ge to the right . Pull any jam med paper towards yo u. CAUTION Do not reach into the printer wh en the printer is on and the pr int cartridge [...]

Resolvi ng photo printing probl ems Also se e Poor pri nt quality and unexpected printouts for add itional troubl eshooting inform ation. ● Make su re you are p rin ting o n th e cor rec t side of the medi a ● Load media pr int-side down in the input tray and front manua l feed slot. ● Load med ia print-side up in the rea r manual feed slot. [...]

Resolving b orderless printin g problems ● Check the prin t settings 1. Open the prin ter driver (s ee Printing a doc ument ). 2. On t he Features tab (Windows) or the Pap er Type /Quali ty panel ( Macintosh), ch eck the followi ng settings: ● Verify that the paper size speci fied in the driver match es the size o f the paper loaded in the inpu[...]

Resolvi ng banner print ing problems ● Make sure the paper is lo aded correctly ● Unfold and refold the paper when several sheets feed into the printer at on ce. ● Make su re the unatta ched edge o f the banne r paper stac k is on top an d facing the printer. ● Verify that the corre c t paper for banner p rinting is u sed. Check th e print [...]

Resolvi ng automa tic t wo-sided printing probl ems NOT E You ca n print on b oth sides man ually for u nsupported med ia types. S ee Perfor ming manual d uplexing . ● Paper jam occurs inside t he duplex un it See Cl earing jams fo r instruct ions. ● Option for prin ting on both sides cannot be selected ● Make s ure the dupl ex unit is in sta[...]

Resolvi ng network printing prob lems If you are havi ng difficulties printing to a shar ed network printer, try the following sug gestions. ● If the Resume b utton is blinkin g , press i t and wait a few seconds for printing to start. ● If printin g does not res ume, open the printer's top cover and check for a paper jam. See Cleari ng ja[...]

7 Printer lights reference The pr inter lights indicate prin ter status and are usef ul for diagno sing print ing problems . This sect ion contain s information about the pr inter lights, what they indicate, and what action to take if nece ssary. 1 Right print cartridge light (photo, black, or gray print cartridge) 2 Left print cartridge light (tri[...]

Understanding th e printer lights Print er light i ndica tion Explanation and recommended action Left and right print cartridge lights. The left print c artridge light indicates tri-color print cartridge status; the right print cartridge light indicates photo or black print cartridge status. The print cartridge light s can be o n or blinking in com[...]

Print er li ght i ndicati on Explanation and recomm en ded action Power light on, Resume light blinks. Check for on e of the following conditions: ● Printer is waiting for special media to dry. Press the Resume button if you do not want to wait. You can change the dry time in the printer driver. See Ink is smearing . ● Printer is out of paper. [...]

Print er light i ndica tion Explanation and recommended action Power and Resume lights on. Check for one of the following conditions: ● Make sure t he top cover is clos ed. ● Make sure t he rear access panel or duplex unit is correct l y installed and locked into place. Left print cartridge light on, Power light on. Tri-color print cartridge is[...]

Print er li ght i ndicati on Explanation and recomm en ded action ENWW Understandi ng the printer lights 11 3[...]

114 Chapter 7 Printer l ights reference ENWW[...]

8 HP supplies and accessories To order HP supplies and accessories from the HP Wor ld Wide Web, visit: ● www.hpshop ping.com (U.S.) ● www.hpshop ping.ca (Canada) ● www.hp.com / eur/hpoption s (Europe ) ● www.hp.com / paper (Asia /Pacific) You ca n also order printing supp lies using the Toolbox . This sec tion contai ns the foll owing infor[...]

Ordering prin ting supp lies through the To olbox The Toolbox lets you order pri nt cartridges direc tly from your com puter. There are three requ irements to use this feature : ● The Toolbox mus t be installed on your computer ( supported on Windo ws only). ● The printer must be con nected to yo ur computer with a USB c able. ● You mu st hav[...]

Accesso ries Follo wing is a list of printer acc essories. Automatic two-sided printing accessory HP aut omatic t wo-sided p r inting accessory USB ca ble HP US B A-B (2 m) HP US B A-B (3 m) Network interface HP Jet direct 175X external pr int server (US B ) HP Jet direct 310X external pr int server (US B ) ENWW A ccess ories 117[...]

Supplies Follo wing is a lis t of printer s upplies. To o rder suppli es online, go to: ● www.hpshop ping.com (U.S.) ● www.hpshop ping.ca (Canada) ● www.hp.com/ eur/hpoptions (E urope) ● www.hp.com/ paper (Asia /Pacific) NOTE The avai lability of printe r supplies va ries by country /region. Print cartridges Use only the replaceme nt cartri[...]

Media Si zes 10 x 30 cm (4 x 12 inches), panorama 297 x 420 mm (11.7 x 16.5 inches), A3 215.9 x 279.4 mm (8.5 x 11 inches), A 13 x 18 cm (5 x 7 inches), borderless HP Col orfast Photo Paper, Gl ossy 215.9 x 279.4 m m (8.5 x 11 inches), A 210 x 297 mm (8 .27 x 11.69 inches), A4 HP Advanced Photo Paper, Glossy 215.9 x 279.4 mm (8.5 x 11 inches), A 21[...]

Media Siz es HP Address Labels , 25.4 x 66.67 mm (1 2 5/8 inches) 215.9 x 279.4 mm (8.5 x 11 inches), A HP Sh ippi ng Labe ls , 50.8 x 101.6 m m (2 x 4 inches ) 215.9 x 279.4 mm (8.5 x 11 inches), A HP Sh ippi ng Labe ls , 84.6 x 101.6 mm (3 1/3 x 4 inche s) 215.9 x 279.4 mm (8.5 x 11 inches), A HP Note Cards 152.4 x 203.2 mm (6 x 8 inches) HP Note[...]

9 Customer support and warranty The i nformation in t his sectio n suggests so lutions to c ommon problem s. If your p rinter is n ot operating proper ly and the su ggestions in th is guide do no t solve your problem, try using one of the followin g support s ervices to o btain assistance. ● Obtainin g electronic support ● HP Instant Sup port ?[...]

Obtaini ng ele ctroni c supp ort You ca n obtain sup port from H P from the following e lectronic so urces: ● Web Visit th e printer Web s ite on hp.com fo r the latest software, produc t, operating sy s tem, and s upport informati on: http://w ww.hp.com/ suppo rt/ . ● Toolbox ( Windows) The Toolbo x provide s easy, step-by-step solutions to co[...]

HP Instant Su pport HP Instant Su pport is a Web-base d tool that provide s product -specific servi ces, troubleshoo ting tips, and info rmation abo ut your printer 's ink and med ia usage. You mus t have an Inter net connecti on to use HP Instant S upport. To acces s HP Instan t Support, open the Tool box and click HP I nst ant Sup por t on t[...]

HP Teleph one Suppo rt Duri ng the warrant y period, y ou may obta in assistanc e from the H P Cust omer Care Cen ter. ● Befo re you ca ll ● Telephon e support numbers Before you call To assist our Cust omer Care Center repres entatives to serve you bett er, prepare the fo llowing inform ation before ca lling. 1. Print the printer dia gnostics [...]

ENWW HP Telephone Sup port 125[...]

Hewlett-Packard Limited Warranty Statement A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer . 2. For software products, HP?[...]

10 Printer specification s and Declaration of Conformity This se ction contains the fo llowing inform ation: ● Printer specificatio ns ● Decl ara tio n of Con for mit y ENWW 127[...]

Printer sp ecifications Print Method Drop-o n-demand thermal inkjet printing Print Speed* Plain Paper (Letter/A4) Fast Draft Fas t Normal Normal Best Black T ext 30 ppm 8.7 ppm 8.0 ppm 0.6 ppm Color Text 20 ppm 7.5 ppm 6.0 ppm 1.5 ppm Full Page Color 8.0 ppm 2.5 ppm 1.9 ppm 0.5 ppm Photo Paper, bordered, 4 ink 10 x 15 cm (4 x 6 inches ) Color Photo[...]

Envelopes : US No. 10 (4.12 x 9.5 inches), US A2 Invitation (4.37 x 5.57 inches), US Monarch (3.87 x 7.5 inches), European DL (110 x 220 mm), C5 (162 x 229 mm), C6 (114 x 162 mm) Index Cards : US Index card (4 x 6 inches), US Index card (5 x 8 inches), A6 card (105 x 148.5 mm) Labe ls : US Labels (8.5 x 11 inches), A4 Labels (210 x 297 mm) Custom s[...]

Operating Environment Operating temperature : 5 ˚ to 40 ˚ C (41 ˚ to 104 ˚ F) Reco mmende d operat ing cond itions : 15 ˚ to 3 0 ˚ C ( 59 ˚ to 95 ˚ F) Storage temperatu re : –40 ˚ to 60 ˚ C (–40 ˚ to 140 ˚ F) Rela tive humidit y : 20 to 80% RH non-condensing Noise levels per ISO 9296 : Sound power LwAD: 6.1 B(A) System Requirements [...]

Declarati on of Conformity Declaration of Conformity According to ISO/IEC Guide 22 and E N 45014 Manufact urer's Name: Hewlett-Packard Singapore (Pte) Lt d Manufacturer's Address: Imaging and Printing Manufacturing Operation Singapore, 60 Alexandra Terrace, #07-01, The Comtech, Singapor e, 118502 declares, that the product Produc t Name: [...]

132 Chapter 1 0 Printer specifications and Decla r ation o f Conformity ENWW[...]

11 Regulatory information ● FCC stat ement ● Miscell aneous regulato ry informa tion ● Environ mental produc t stewardship pr ogram ● Disposal of Waste Equ ipment by User s in Privat e Households in the Euro pean Union ENWW 133[...]

FCC st ateme nt The U.S. F ederal Commun ications Commis sion (in 47 cfr 15 .105) has specifie d that the following noti ces be bro ught to the att ention of use r s of th is product. This equ ipment has be en tested and foun d to comply with the limits for a Class B di gital device, pu rsuant to Part 15 of the FCC Rule s. These limits ar e designe[...]

Miscellaneou s regulatory infor mation LEDs classification Regu lator y model num b e r For reg ulatory identific ation purposes, you r product is assi gned a Regulatory Model Number. The Regu latory Model N umber for your product is SNPRC-0 405. This re gulatory numb er should not be confus ed with the m arketing name (e.g., HP Photo smart Pro B83[...]

Environmental produ ct stewardsh ip program Hewle tt-Packard encour ages custome r s to recy cle used electron ic hardware, HP ori ginal print cartr i dges, and recharge able batteries. HP is comm itted to providi ng quality products in an envir onmentally s ound manner. D esign for recycling h as been in corporat ed into this product. T he number [...]

ENERG Y STAR® is a U.S. register ed service m ark of the U.S. EPA . As an ENERGY STAR® Partner , HP has determined thi s product mee ts ENERGY S TAR® guideli nes for en ergy efficien cy. For more info rmation on ENERGY STA R® guidelines, go to the follow ing Web site: http://www .energystar.gov Energy consumpti on - Federal Energ y Management P[...]

Disposal of Waste Eq uipment by Users in Priva t e Househol ds i n the Euro pean Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of y[...]

Index Symbols/Numeri cs 4800 x 1200 optim ized dpi 42, 43, 45 A access ories orderin g information 11 5 automatic paper-type sen sor 39 automatic two-sided print i ng accesso ry advantage s of using 70 inst alli ng 25 troubles hooting 107 using 6 9 B banne rs, printing 6 5 black or photo print car tridge lights illustr ation 7 booklet p rinting 62 [...]

loading i n input tra y 37 loadin g transparencie s 37 ordering supplies 115 printing on cards 58 pri ntin g on cus tom-s ized paper 55 printing on envelopes 56 printing on HP media 54 printing o n transparenci es 54 printing on various ty pes 54 support ed sizes 2 8 su ppo rted t ype s 34 supported weights a nd capaci ties 35 tips for selecting an[...]

S small me dia ejector 7 small med ia guide descripti on 7 using 5 6, 58 smart so ftware features 41 software changing current pr int setti ngs 50 changing default pr int setti ngs 40 custo mizing setup p rogram 14 HP photo imagin g software 44 installi ng in Macintos h 11 other softwa re, installi ng 15 printe r driver 9 printer d river features 4[...]

142 Ind ex ENWW[...]

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