HP (Hewlett-Packard) C4200 инструкция обслуживания

HP Photo smar t C4 200 A ll-in- One se r i es W indo w s Help[...]

HP Photosmart C4200 All-in-One series[...]

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Contents 1 HP Photosmart C420 0 All-in-One series H elp ................... .................................. ...................5 2 HP All-in-One ov erview The HP All-in-One at a glance............ .............................................. ..................................... .....7 Control panel buttons.....................................[...]

Perform special print jobs.... ................................................................................... .............. ....35 Print a borderless image......... ........................ ........................... ........................... ..............36 Print a photo on photo paper ................................................... [...]

Work with print cartridges..... ................................................... ............................................. ....65 Handle the print cartridges................................ ................................................ .................66 Check the estimated ink levels................................................... ..[...]

HP Quick Exchange Service (Japan).....................................................................................139 Call HP Korea customer support....................................... .....................................................140 Prepare the HP All-in-One for shipment...............................................................[...]

1 HP Photosmart C4200 All-in- One series Help For information a bout the HP All-in-One, see: •“ HP All-in-One overvi ew” on page 7 •“ Find more i nformation” on page 11 •“ How do I?” on page 13 •“ Connection information” on page 15 •“ Load original s and load paper” on page 1 7 •“ Print from your computer ” on pa[...]

Chapter 1 6 HP Photosmart C4200 All-in-One series Help HP Photosmart C420 0 All-in- One series Help[...]

2 HP All-in-One overview Use the HP All-in-One to qui ckly and easily accomplish ta sks such as making a copy, scanning documents, or pri nting photos from a memory card. You can access many HP All-in-One functi ons directly from the control panel, wit hout turning on your computer. This section contai ns the following topics: • The HP All-in-On [...]

Label Description 11 Rear USB port 12 Power connection * * Use only with the power adapter supplied by HP. Control panel buttons Label Icon Name and Description 1 On button: Turns the HP All-in-One on or off. When the HP All- in-One is off, a minimal amount of power is still used by the device. To completely remove power, turn the HP All-in-One off[...]

Label Icon Name and Description 5 Cancel button: Stops a task (suc h as scanning or copying) or resets settings (such as Quality and Copies). 6 Scan b utton: Starts a scan. When a memory card is inserted, this button advances to the next photo on the memory car d when pressed. 7 Start Copy Black button: Starts a black-and-white copy. In certain sit[...]

Chapter 2 10 HP All-in-One overview HP All-in-One overview[...]

3 Find more information You can access a variety of resources, both printed and onscre en, that provide information abo ut setting up and usi ng the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in -One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have probl[...]

Chapter 3 12 Find more information Find more information[...]

4 How do I? This section contai ns links to commonly performed tasks, such as sharing and print ing photos and opti mizing your print jo bs. •“ How do I make a borderl ess copy of a photo?” on page 56 •“ How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?” on page 36 •“ How do I get the best print quality?” on page [...]

Chapter 4 14 How do I? How do I?[...]

5 Connection information The HP All-in-One come s equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the devi ce over an existing hom e network. This section contai ns the following topics: • Supported connectio n types • Use printer sharing Supported connection types The followin g table co[...]

Chapter 5 16 Connection information Connection informat ion[...]

6 Load originals and load paper You can load many differen t types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. By default, the H P All-in-One is set to detect the si ze and type of paper you load in the input tray automatica lly and then adjust it s sett[...]

Choose papers for printing and copying You can use differ ent types and si zes of paper in the HP All -in-One. Review the foll owing recommendati ons to get the best printing an d copying quality. If you use plain or photo paper, the HP Al l-in-One can automatically det ect the paper type and size. If you use other types of paper, cha nge the paper[...]

HP Premium Inkje t Transparency Film and HP Premium Plus Inkj et Transparency Film HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film make your color presentat ions vivid and even more impressive. Thi s film is easy to use and handle and dries quickly without smudging. HP Premium Ink jet Paper HP Premium Inkjet Paper i[...]

HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards HP Photo Greeting Cards, Glossy or Matte, HP Premiu m Photo Cards, and HP Note Cards enable you to m ake your own greeting cards. HP Brochur e & Flyer Pa per HP Brochure & Flyer Paper (Gloss or Matt e) is glossy-coated or matte-coated on both sides for two-sided use. They ar[...]

• Iron-On Transfers. • Greeting card pa per. • HP CD/DVD tattoo labels. Load paper This section describes the pro cedure for loading different types and sizes of paper in to the HP All-in-One for your copies or printouts. NOTE: After a copy or print job has sta rted, the paper width sensor can determine whether the paper is Let ter, A4, or a [...]

To load fu ll-size pa per 1. Slide the paper-wid th guide to its outermost po sition. NOTE: If you are using letter or A4 paper or smalle r, make sure the tray extender is open all t he way. 2. Tap a stack of paper on a f lat surface to align the ed ges, and then check the paper for the foll owing: • Make sure it is f ree of rips, dust, wrinkles,[...]

3. Insert the stack of paper in to the input tray with the sho rt edge forward and the print side down. Slide the stack o f paper forward until it stops. CAUTION: Make sure that the HP All-in-One is id le and silent when you load paper into the in put tray. If the HP All-in-One is servicing the print cartridges or otherwise en gaged in a task, the [...]

To load 10 x 15 cm ( 4 x 6 inch) photo paper in the input tray 1. Remove all pape r from the input tr ay. 2. Insert the stack of photo paper into the far-ri ght side of the input tray with the short edge forward an d the print side down. Slid e the stack of photo paper f orward until it stops. If the phot o paper you are using has perfora ted tabs,[...]

To load index cards i n the input tray 1. Remove all paper from the input tray. 2. Insert the stack of cards, prin t side down, into t he far-right side of the input tray. Slide the stack of cards forward until it stops. 3. Slide the paper-wid th guide inward against the stack of cards until it stops. Do not ove rload the i nput tray; make s ure th[...]

3. Slide the paper-w idth guide inward against the stack of envelo pes until it stops. Do not overlo ad the input tray; make sure the stack of envelop es fits within the inp ut tray and is not h igher than the top of the p aper-width guide. Related topics “ Print a group of addresses on labels or en velopes” on page 44 Load other type s of pape[...]

HP CD/DVD Tattoo labels ▲ Place one sheet of CD/D VD tattoo paper in the in put tray with the prin t side down; slide the CD/DVD ta ttoo paper forward until it stops. NOTE: When you use CD /DVD tattoo labels, leave the tray extender clo sed. Related topics •“ Choose pape rs for printing an d copying” o n page 18 •“ Set the paper type fo[...]

Chapter 6 28 Load originals and load paper Load originals and load paper[...]

7 Print from your computer The HP All-in-On e can be used with any softwa re application that allows printing. Yo u can print a range of proje cts, such as borderless im ages, newsletters, greeti ng cards, iron-on transfers, and posters. This section contai ns the following topics: • Print from a soft ware app lication • Make the HP All-in-One [...]

Make the HP All-in-One the default printer You can set the HP All-in-O ne as the default printer to use f rom all software a pplications. This means that the HP All-in-One is automatically sel ected in the printer list when you select Print from the File menu in a software a pplication. The defau lt printer is also prin ted to automa tically wh en [...]

5. Click the Features tab. 6. In the Resizin g Options area, click the appropriat e paper size from the Size li st. The following ta ble lists the suggested paper size setti ngs for the different types o f paper you can load in th e input tray. Make sure to look at the long list of choices in the Size list to see if a defined paper size already exi[...]

View the print res olution The printer softw are displays the print resolution in dots per inch (dpi). The dpi varies according to the pa per type and print qua lity that you select in the prin ter software. To view the print resolution 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your softwa re application, click P[...]

To change the page orientation 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your software applicati on, click Print . 3. Make sure the HP All- in-One is the selected prin ter. 4. Click the button t hat opens the Properties di alog box. Depending on your sof tware application, this butto n might be called P roperties[...]

To preview your print job 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your softwa re application, click Print . 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog bo x. Depending on your sof tware application , this button might be called Properties , Option[...]

Create pr inting shortcuts In addition to the printing shortcuts that are avai lable in the Printing Shortcuts list, you can create your own printing shortcuts. If you frequently print on transparency film, f o r example, you can cre ate a printing sh ortcut by selecting the Pres entation Printing short cut, changing the p aper type to HP Prem ium [...]

• Print using Maximum dpi • Print on both sides of th e page • Print a multiple-pag e document as a booklet • Print multiple p ages on a single sheet • Print a multiple-p age document in revers e order • Reverse an image for iron-o n transfers • Print on transparencies • Print a group of ad dresses on labels or envelopes • Print a[...]

To print a photo on photo paper 1. Remove all paper f rom the input tray , and then load the phot o paper print side do wn. 2. On the File menu in your software applicati on, click Print . 3. Make sure the HP All- in-One is the selected prin ter. 4. Click the button t hat opens the Properties di alog box. Depending on your sof tware application, th[...]

6. In the Paper Type drop -down list, click More , and then select HP CD/DVD tattoo paper fr om the li st. 7. Click OK , and then click Print or OK in the Pr int dialog box. Print using Maximum dpi Use Maximum dpi mode to print high-qual ity, sharp images. To get the most ben efit from Maximum dpi mode, use it to p rint high-quality images su ch as[...]

4. Click the button t hat opens the Properties di alog box. Depending on your sof tware application, this butto n might be called P roperties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Paper saving options area, select Manual from the Two-sid ed printing drop- down list. 7. For binding, do o ne of t[...]

Print a multiple-page document as a booklet The HP All-in-One a llows you to print your document as a sm all booklet, which you can fold and then staple together. For best results, design your docume nt to fit on a multiple of f our pages, such as an 8, 12, or 16-page program f or a child's school play or for a wedd ing. To print a multiple -p[...]

10. Follow the inst ructions that appear on your screen for reload ing the paper to print on the second side, and th en click Continue . 11. When the entire docu ment has finished printing, fold the stack of paper in half, so that the first page is on top, then staple the docum ent along the crease. TIP: For best results, use a saddle stapler, or a[...]

7. If you want a borde r to appear around each page image printed o n the sheet of pap er, select the Print pa ge borders check box. 8. In the Page order list, click an appropriate pag e order option. The sample outp ut graphic is numbered to show how the pages will be o rdered if you select each option. 9. Click OK , and then click Print or OK in [...]

6. In the Layout Options area, select Front to Back in the Page Order option. NOTE: If you set your document to prin t on both sides of the page, the Front to back option is no t available. Your docum ent will automatica lly print in the correct order. 7. Click OK , and then click Print or OK in the Print di alog box. When you are printing mult ipl[...]

6. In the Pape r Type drop-down list, click More , and then sele ct the appropriate pap er type. TIP: If you want to m ake notations on the back of the transp arencies and erase them later wit hout scratching the original, click t he Advanced tab, and select the Mirro r Image check box. 7. In the Resizing Options area, click an appr opriate size in[...]

Print a poster You can create a poster by print ing a document on multiple page s. The HP All-in-One prints dotted l ines on some pages to ind icate where to trim the pages before taping them together. To print a poster 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your software applicati on, click Print . 3. Make su[...]

To print a Web page 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your Web browser, cli ck Print . The Print dial og box appears. 3. Make sure the HP All-in-One is the selected printer. 4. If your Web browser support s it, select the items on t he Web page that you want to include in t he printout. For example, in In[...]

3. Double-click the HP All-in-One icon. TIP: You can also dou ble-click the printer i con in the Windows t askbar. 4. Select the prin t job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel , or press the Delete key on your keyboard. It can take a few moments fo r printing to be cancelled. Stop a print job 47 Print[...]

Chapter 7 48 Print from your computer Print[...]

8 Use the photo features The HP All-in-On e is equipped with memory card sl ots which enable you t o insert a memory card and beg in printing ph otos from your digital came ra without uploadi ng your photos to a compute r first. Additionally, if the H P All-in-One is connected to a com puter with a USB cable, you can al so transfer your photos to t[...]

This section contains the foll owing topics : • Print photos • Save photos t o your computer • Edit photos usin g your computer • Share photos with friends and relatives Print photos The HP All-in -One enables you to print o ne borderless or bordered photo per page di rectly from your memory card, without f irst having to transfer the files[...]

6. Press the Copi es button until th e number of copies you want t o print appears on the display. 7. Press the Print button. TIP: While the pho to is printing, you can con tinue scrolling thro ugh the photos on your memory card. When you see a photo you want to print, yo u can press the Print button to add that photo t o the print queue. Print enl[...]

Print photos fr om the HP Photosmart Software You can use the HP Photo smart Software installed o n your computer to transfer phot os from a memory card to your computer’s hard drive f or advanced photo edit ing, sharing photos online, and printing from you r computer. Before transferring phot os to your computer, you nee d to remove the memory c[...]

To edit photos 1. Insert a memory card in to the appropriate slot on the HP All-in -One. The software opens on your computer. 2. Click View , and then follo w the onscreen prompts to transf er your photos to the computer for vie wing and editing. Share photos with fr iends and relatives You can use the HP Photosm art Software installed on your com [...]

Chapter 8 54 Use the photo features Photos[...]

9 Use the copy features The HP All-in-One allows you to prod uce high-qual ity color and black-an d-white copies on plain or photo pa per. You can enlarge or reduce the size of an o riginal to fit a sp ecific paper size, adjust th e copy quality, and make high-quality copie s of photos, incl uding borderless copies. This section contai ns the follo[...]

Make multiple copies of the same original You can set the nu mber of copies from the control panel of the HP Al l-in-One or from the HP Photosma rt Software. This task exp lains how to set the n umber of copi es from the control panel onl y. NOTE: For information on initiating copies from the software, see the software portion of the HP Photosmart [...]

To make a borderl ess copy of a photo from the control p anel 1. Load photo pa per in the inpu t tray. NOTE: The HP All-in-One auto matically detects the type of paper you are usi ng. If you do not use photo paper, your copy will include a wh ite border around on e or more edges. 2. Load your original photo print side down on the right front co rne[...]

Stop copying To stop copy ing ▲ Press Cancel o n the control panel. Chapter 9 58 Use the copy features Use the copy featur es[...]

10 Use the scan features Scanning is the process o f converting text and pictures i nto an electronic format for your computer. You can scan a lmost anything (photos, magazine art icles, and text documents) on the HP All-in -One. You can use the scann ing features of the HP All-in -One to do the follow ing: • Scan text from an article int o your [...]

To scan to a computer 1. Load your original pri nt side down on the right front corner of the glass. 2. Ensure that there a re no memory cards in serted in the memory card slots on the HP All-in-One . 3. Press Scan . A preview image of the scan appears on your computer, where you can edit it. Any edits that you make apply to the current scan ses si[...]

Stop scanning To stop scanning ▲ Press Cancel on the control pa nel. Related topics “ Control pane l buttons” on page 8 Stop scanning 61 Scan[...]

Chapter 10 62 Use the scan features Scan[...]

11 Maintain the HP All-in-One The HP All-in -One requires l ittle maintena nce. Sometimes you mi ght want to clean the glass and lid backing to re move surface dust and ensure t hat your copies and scans remain clear. You wil l also need to replace, align, o r clean your print ca rtridges from time to time. This secti on provides instructions for k[...]

Clean the l id backing Minor debris can accumulate on the white document backing lo cated underneath the lid of the HP All-in-O ne. To clean the lid b acking 1. Turn off the HP All -in-One, unplug the power cord, and raise the lid. 2. Clean the whi te document backing with a soft cloth or sponge slightl y moistened with a mild soap and warm water. [...]

To print a self-test report 1. Load letter o r A4 unused plain white paper into the input t ray. 2. Press and hold the Cancel button a nd then press the Start Copy Color bu tton. The HP All-in-On e prints a self-test repo r t, which might indicate the source of the printing problem. A sampl e of the ink test area of the report is shown below. 3. Ma[...]

This section contains the foll owing topics : • Handle the pri nt cartridges • Check the estimated ink levels • Replace the print cartridg es • Use a photo pri nt cartridge • Use the print cartridge protect or • Align the print cartridges • Clean the print ca rtridges • Clean the p rint cartridge cont acts • Clean the area arou nd[...]

Check the estimate d ink levels You can easily check the ink su pply level to determine how soon you might need to replace a print cartridge. The ink supply level show s an estimate of the amou nt of ink remaining in the print cartridges. TIP: You can also p rint a self-test rep ort to see if your print ca rtridges might need to be replaced . NOTE:[...]

To replace the print cartridges 1. Make sure th e HP All-in-One i s on. CAUTION: If the HP All-in -One is off when yo u open the print cartridge do or to access the print cart ridges, the HP All-in-One will no t release the cartridges for changing. You might damage the HP All-in-One if t he print cartridges are not docked safe ly when you try to re[...]

7. Remove the new prin t cartridge from its packaging and, being careful to touc h only the black plastic, gent ly remove the plastic tape by usin g the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored cont acts or ink noz[...]

9. Close the print cartridge door. If you installed a new print cartridge, the H P All-in-One prints a pri nt cartridge alignment page. 10. When prompted, ensure plain white paper is loa ded in the input tray, then press the button next to OK . NOTE: If you have colored paper loade d in the input tray when you align th e print cartridges, the align[...]

One came with a p rint cartridge protector, you can u se an airtight pl astic contai ner to protect your print cartridge. NOTE: If you use a plastic con tainer, make sure the ink nozzle s on the print cartridge do not touch the pl astic. The print cartridge prot ector is designed to keep a print cartridge secure and prevent it from drying out when [...]

NOTE: If you remove and rei nstall the same print cartridge, the H P All-in-One will not prompt you to a lign the print cartridges. The H P All-in-One remembers the alignment valu es for that print cartridge, so you do not n eed to realign the print cartridges. To align newly in stalled print cartridges 1. When prompte d, ensure plain white l etter[...]

To clean the print cartridge s from the HP Phot osmart Software 1. Load letter, A4, or legal unused plain whi te paper into the input tray. 2. In the HP Solution Center, click Settings , point to Print Settings , and th en click Printer Toolbox . NOTE: You can also open th e Printer Toolbox from t he Print Properties dialog box. In the Print Proper[...]

3. Lightly press down o n the print cartridge t o release it, and the n pull it toward you o ut of the slot. NOTE: Do not remove bot h print cartridges at the sam e time. Remove an d clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All- in-One for more than 3 0 minutes. 4. Inspect the print cartrid ge contacts[...]

NOTE: Clean the area arou nd the ink nozzles only if you co ntinue to see st reaks and smudges on your printed pages after you have already clea ned the print cartridges by using t he software you installed w ith the HP All-in-One . Make sure you have the f ollowing materials available: • Dry foam rubber swabs, lint-free cloth, or any soft materi[...]

8. Repeat if neces sary for the other print cart ridge. 9. Gently close the print cartridg e door and plug the power co rd into the bac k of the HP All-in-One . Related topics “ Clean the print cartridg es” on page 72 Remove ink from your sk in and clothing Follow these instructio ns to remove ink from your skin and clot hing: Surface Remedy Sk[...]

12 Shop for printing supplies You can order HP products, such as recommended typ es of paper and print cartridges, online from the H P Web site. This section contai ns the following topics: • Order paper or other media • Order print cartridges • Order other suppli es Order paper or other media To order HP papers and o ther supplies, such as H[...]

3. Click Print Cartri dge Ordering Infor mation . The print cartridge reorde r numbers appear. 4. Click Order Onli ne . HP sends detailed printer information, including model numbe r, serial number, and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities , add or remove items, and t [...]

13 Troubleshooting This section contai ns the following topics: • Troubleshootin g tips • Hardware setup troubleshooting • Software instal lation troubleshoot ing • Print quality trouble shooting • Print trouble shooting • Memory card troubleshooti ng • Copy troub leshooting • Scan troubleshoot ing • Errors Troubleshooting tips Th[...]

• Check the USB cable. If you are using an ol der cable, it might not be working prope rly. Try connecting it to another product to see if the U SB cable works. If you experience problems, the US B cable migh t need to be repl aced. Also ve rify that the cable does not exceed 3 meters (9. 8 feet) in length. • Make sure your computer is USB read[...]

• Do not reattach the prote ctive tape once it has been removed from t he print cartridge. Reattaching the plastic tape might damage th e print cartridge. Place the pri nt cartridge in the HP All-in-O ne immediately after removing the pl astic tape. If this is n ot possible, store it in a print ca rtridge protector or airtig ht plastic container.[...]

• Do not combine differe nt paper types and paper sizes in the input tray; the entire stack of paper in the input tray mu st be the same size and type. • Store printed p hotos under glass or in a storag e book to prevent bleed ing over time from high humid ity. Use HP Premium Plus ph oto paper for maximu m performance. Clear paper jams If the H[...]

2. Gently pull the paper o ut of the rollers. CAUTION: If the paper tears when you are removing i t from the rollers, check the rollers and wh eels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, m ore paper jams are likely to occur. 3. Close the print cartri d[...]

2. Reinsert th e print cartridge by sliding it forward into the slot. The n push the print cartridge forward until it clicks into the socket. 3. Repeat steps 1 and 2 f or the tri-color print cartridge on the le ft side. 4. If the problem persists, pri nt a self-test report to determi ne if there is a problem with the print cartridges. This report p[...]

To print a self-test report 1. Load letter o r A4 unused plain white paper into the input t ray. 2. Press and hold the Cancel button a nd then press the Start Copy Color bu tton. The HP All-in-On e prints a self-test repo r t, which might indicate the source of the printing problem. A sampl e of the ink test area of the report is shown below. 3. Ma[...]

4. Click Clean the Print Cartri dges . 5. Follow the pro mpts until you are sati sfied with the qualit y of the output, and t hen click Done . If copy or print qualit y still seems poor after you clean the print ca rtridges, try cleaning the print cartri dge contacts before repl acing the affected print cartridge. To clean the p rint cartridge cont[...]

To replace the pri nt cartridges 1. Make sure the HP All- in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartri dge door to access the print cartri dges, the HP All-in-One will not rel ease the cartridges for changing. You might d amage the HP All-in-One if t he print cartridges are not docked safely when you try to remo[...]

7. Remove the new print cartridge from it s packaging and, being ca reful to touch only the black plastic, gen tly remove the plastic tape by using the p ink pull tab. 1 Copper-colored conta cts 2 Plastic tape with pink pull tab (must be removed befor e installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-col ored co ntacts or ink [...]

9. Close the print cartri dge door. If you installed a new print cartridge, the HP All-i n-One prints a print cartri dge alignment pa ge. 10. When prompted , ensure plain white paper is load ed in the input tray, then press the button next to OK . NOTE: If you have colored pap er loaded in the input tray when you al ign the print cartridges, the al[...]

4. Turn off the HP All- in-One, wait one mi nute, then restart it. 5. Reinstall the H P All-in-One software. CAUTION: Do not co nnect the USB cab le to the computer until prompte d by the software installation screen. This section contains the foll owing topics : • The HP All-in-O ne will not turn on • I connected th e USB cable, but I am havin[...]

Cause: You pressed the On button too quickly. Solution: The HP All-in-One mi ght not respond if you press t he On bu tton too quickly. Press the On button once. It m ight take a few minutes for the HP Al l-in-One to turn on. If you press the On button again during this ti me, you might turn the device off. CAUTION: If the HP All-in-One still does n[...]

This section contains the foll owing topics : • When I insert the CD -ROM into my computer’s CD-RO M drive, nothing happens • The minimum system checks screen appears • A red X appears on the USB co nnect prompt • I received a message that a n unknown error has occurred • Some of the butt ons are missing in the HP Solution Center • Th[...]

Solution: To retry the plug and pl ay 1. Verify that the co ntrol panel overlay i s firmly attached, unpl ug the HP All-in-On e power cord, and th en plug it in again. 2. Verify that the USB cable a nd power cord are plugged in. 3. Click Retry to retry the plug and play setup . If this does not work, continue to the next step. 4. Verify that the US[...]

For more information, see: “ Uninstall and reinst all the software” on page 94 Some of the buttons are missing in th e HP Solution Center Cause: The installation might not be complete. Solution: If the appropriate buttons f or your device (such as Make Cop ies ) do not appear, you r installation might not be comple te, and you might need to uni[...]

To uninstall from a Wind ows computer, method 1 1. Disconnect the HP All-in-One from your computer. Do not con nect the HP All-in-One to your computer unti l after you have reinstalled the software. 2. On the Window s taskbar, click Start , Programs or All Progr ams , HP , Photosmart C4200 All-in -One series , Uninstall . 3. Follow the onscreen i n[...]

1. Insert the HP Al l-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup prog ram. 2. Disconnect the H P All-in-One from your computer. 3. Select Uninstal l and fo llow the onscreen dire ctions. 4. Restart your computer. NOTE: It is important th at you disconnec t the HP All-in-One before restarting your computer. Do no t co[...]

• The printout has a horizontal band of dist ortion near the bottom of the page • Colors run into each ot her on the printout • Printouts or copies h ave horizontal streaks o r lines • Printouts or copies are faded or have dull colors • Printouts or copies seem blurry or fuzzy • Printouts or copies have vertical streaks • Printouts or[...]

paper. If you are pri nting on other types of paper, such as l abels or transparencies, check that you have selected t he correct paper type in the HP Phot osmart software. For more information, see: •“ Set the paper type f or printing” on page 31 •“ Load full-si ze paper” on page 21 Cause: The copy or print quality set ting on the HP A[...]

Colors run into each other on th e printout Cause: The pr int or copy quality setti ng is set too high fo r the type of paper loaded in the HP All- in-One. Solution: Check the quality sett ing. Use a lower quality sett ing to decrease the amount of ink used f or printing or copying. For more information, see: •“ Change the prin t speed or quali[...]

Solution: Make sure you have paper load ed correctly. For more information, see: “ Load paper” on page 21 Cause: The copy or print quality typ e setting on the HP All-i n-One is set too low. Solution: Check th e quality setting. Use a hi gher quality setting to increase the amount of ink used for printing. For more information, see: •“ Chan[...]

For more information o n print cartridges, see “ Trou bleshoot print cartridges” on page 83 . Cause: The print quality setting on the HP All-in -One is set too low. Solution: Check the quality sett ing. Use a higher quality settin g to increase the amount of in k used for printing. Cause: The paper t ype is not suitable f or the HP All-in-One. [...]

Solution: If t he paper you are using is too fibrous, the ink applied by the HP All-in- One might not fully cover the surface of the paper. Use HP Premium Papers or a ny other paper type that is appropriate for the HP All- in-One. For more information, see: “ Information o n paper” on page 81 Cause: The print paper type setti ng is incorrect. S[...]

Cause: More than o ne type of paper is loade d in the input tray. Solution: Load only one type of paper at a time. Paper is not pi cked up from the input tray Cause: There is not enough paper in the input tray. Solution: If the HP All-in-One is out of paper or there are only a f ew sheets remaining, load mo re paper in the input tray. If there is p[...]

Cause: The wrong type of envelop e is loaded. Solution: Do not use shiny or embossed envelo pes or envelopes that have clasps or windows. Borderless printi ng produces unexpected resul ts Cause: Printing a borderless image f rom a non-HP softwar e application produces unexpected results. Solution: Try print ing the image from the photo i maging sof[...]

Solution: Turn the HP All- in-One off, remove any objects t hat are blocking the prin t carriage (inc luding any packi ng materials), and then turn the HP All-in-One on again. Cause: The com puter is not communicatin g with the HP All-in-One . Solution: If the HP Al l-in-One is not properly connect ed to the computer, communicatio n errors can occu[...]

Solution: The printer driver status might have ch anged to eith er offline or stop printing . To check the prin ter driver status 1. In the HP Solution C enter, click the device tab. 2. Click Settings . 3. Click Status . If the status is offline or stop printing , change t he status to r eady . Cause: A deleted print job is stil l in the queue. Sol[...]

Some documents take a long time to print. If nothing has printed severa l minutes after you sent a print job to the H P All-in-One, check your computer t o see if there are any messages. Cause: The HP All-in-One i s not the selected printer. Solution: Make sure the H P All-in-One i s th e selected printer in your soft ware application. TIP: You can[...]

Solution: Turn the HP All-in-One off, remove any object s that are blocking the print carriage (including any packing mat erials), and then turn the HP All-in-One on again. Cause: The HP All-in-One is out of p aper. Solution: Load pa per in the input tray. For more information, see: “ Load full-size paper” on page 21 The pages in my document ca[...]

Solution: Remove the stac k of paper from the inpu t tray, reload the p aper, and then slide the paper w idth guide inward until i t stops at the edge of the pa per. For more information, see: “ Load paper” on p age 21 Cause: A stack of envel opes is loaded incorrec tly. Solution: Remove all paper f rom the input tray. Load a stack of envelopes[...]

Solution: Make sure the l ayout of the document you are t rying to print fits on a paper size supported by th e HP All-in-One. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your prin t job before sending it to the HP All-in-One. 3. Check the graphics in the document to make sure that the current size fit[...]

Solution: If the HP All -in-One has only a few sheets remaining, load more paper i n the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of pape r against a flat surface, and reloa d the paper into the input t ray. For more information, see: “ Load full-size paper” on page 21 Cause: The protect ive pla[...]

Memory card troubleshooting Use this section to solve these memory card proble ms: • My memory card no longer wo rks in my digi tal camera • The HP All-in-O ne does not read the memory card • The Photo light next to the memory card slot s is blinking • The photos on the m emory card do not transfer t o my computer My memory card no longer w[...]

Solution: Check the comp uter screen for an erro r message telli ng you that the images on the memory card are corrupted. If the file system on the card is corrupt, reformat the me mory card in your digital camera. CAUTION: Reformatting the memory card will de lete any photos stored on th e card. If you have previously tra nsferred the photos from [...]

Solution: Turn the HP All-in- One on. Cause: The computer is turned off. Solution: Turn the computer on . Cause: The HP All-in-One is not prop erly connected to the computer . Solution: Check the conn ection from the HP All-in-One to you r computer. Verify that the USB cabl e is securely plugged into the USB port on the back of the H P All- in-One.[...]

the HP All-in-One a nd plugged into a power outlet. Press the On button to turn on the HP All-in-One. Cause: The origi nal is placed incorrectly on the glass. Solution: Load the original pri nt side down on the right front corner of the glass as shown below. Cause: The HP Al l-in-One might be busy copying or printing. Solution: Check the On button.[...]

Solution: Load the orig inal print side down on the right front corner of the gl ass as shown below. Resize to Fit is not workin g as expected Cause: You are trying to increase the size of a n original that is too small. Solution: Resize to Fit can only e nlarge the original up to th e maximum percentage allowed by your model . For example, 200% mi[...]

Solution: Load the original pri nt side down on the right front corner of the glass as shown below. To copy a photo, position the photo on the glass so that the long edge of the photo i s along the front edge o f the glass. Cause: Debris mig ht be stuck on the glass or on the back of the document l id. The HP All-in-One interprets anything it detec[...]

The printout is bla nk Cause: The original is placed incorrectly on the gl ass. Solution: Load the orig inal print side down on the right front corner of the gl ass as shown below. Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remain ing in the print cartridges. If the print cartridg[...]

Solution: Use photo pa per to make borderl ess copies. Scan troubleshooting Use this section to so lve these scan problems: • Scan halts • Scan fails • Scan fails because of insuff icient computer memory • Scanned image i s blank • Scanned image i s incorrectly crop ped • Scanned image h as incorrect page layout • Scanned image shows [...]

NOTE: To check to see whether t he software is running, right-click on t he HP Digital Imagi ng Monitor icon in the system tray at the far right of the Windows taskbar. Pick a devi ce in the list, and then click Displa y Status . Scan fails because o f insufficie nt comput er memory Cause: Too many applications a re running on your com puter. Solut[...]

Solution: Turn off autocropping in the softwa re to retai n the page la yout. Scanned image sho ws dotted lines instead o f text Cause: If you use the Text image type to scan text t hat you plan to edit, the scanner might not recogn ize color text. The T ext image type scans at 30 0 x 300 dpi, in black and white. If you are scanning an original tha[...]

See the documentatio n that came with Readiris, or which ever OCR software you use, for information on h ow to select the OCR language . The scan fe ature does not work Cause: There are several reasons why a scan does not occur: • The computer is tu rned off. • The HP All-in-One i s not properly connected to the compu ter with a USB cable. • [...]

Mechanism er ror Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: “ Clear paper jams ” on page 82 Cause: The print carriage is blo cked. Solution: Lower the print ca rtridge door to access the prin t carriage area. Remove any objects that a re blocking the print carria ge, including any packing[...]

• File not found • File format not supported • Invalid fil e name • Supported file ty pes for the HP All-in-One • File corrupted Error rea ding or writing the file Cause: The HP All-in-One software could not open or save the fi le. Solution: Check to see if you have the right folder an d file name. Unreadable file s. NN files co uld not b[...]

Solution: Open the file i n another application, a nd save it in a format that the HP Photosma rt software re cognizes. For more information, see: “ Supported file types fo r the HP All-in-One” on page 125 Invalid file name Cause: The file name you entered is in valid. Solution: Make sure that you are not u sing any invalid symbols in the file [...]

• Card is not fully inserte d • Card is damaged Cannot crop Cause: The computer does not have eno ugh memory. Solution: Close all unnecessary applications. (Th is includes applications that run in the background, such as screensavers and virus checkers). Try restarting your computer to clea r the memory. You might n eed to purchase more RAM. Re[...]

Out of disk space Cause: There is not enough available memory on your computer to perform the task. Solution: Close some appli cations and try the task a gain. Card acces s error Cause: There are t wo or more memory cards i nserted into the HP All-in-One at the same ti me. Solution: Remove all but o ne memory card. The HP All-in-One reads the re ma[...]

Solution: Make sure you fully insert the memory card into the appropriate sl ot on the HP All-in-One. If the memory card is no t inserted properly, the HP All-in-One w ill not respond and the green Photo li ght (near the memory card slots) will blink rapidly. After the memory card has been inserted properly, t he Photo light will blink green for a [...]

Paper or ientation e rror Cause: Paper in the in put tray is in land scape orientation . Solution: Insert paper into t he input tray with the sho rt edge forward and the print side down. Slide th e paper forward until it stop s. Cannot lo ad paper fro m input tray Cause: There is not enough paper in the input tray. Solution: If the HP All-in-One is[...]

Cause: The print carriage is blocked. Solution: Open the print cartridge door to access the print carriage area. R emove any objects that a re blocking the print ca rriage, includin g any packing ma terials. Turn the HP All-in-One of f and then turn it on again. Paper mismatch Cause: The print setting for the p rint job does not match th e paper ty[...]

Solution: If the HP Al l-in-One is not properly connect ed to the computer, communicatio n errors can occu r. Make sure the USB cable is secure ly connected to the HP All-in-One an d the computer, as shown below. For more information, see: “ Communication problems over a USB conn ection” on page 79 Communication te st failed Cause: The HP All-i[...]

For more information, see: “ Communicatio n problems over a USB connection ” on page 79 Imprope r shutdow n Cause: The last time the HP All-in-One was used , it was not turned off properly. If the HP All-in-One is t urned off by turning off the switch on a power strip or by using a wall swi tch, the device can be dama ged. Solution: Press the O[...]

Print cartridge mess ages The following is a list of print cartridge erro r messages: • Low on i nk • Need alignment or alignment fai led • Print cartridge is missing, in correctly in stalled, or not intended for your device • Wrong pen in slot Low on ink Cause: At least one of th e print cartridges is estimated to be low on ink and might n[...]

covering the ink nozzl es, carefully remove the tape from the pri nt cartridges. Do not touch the ink nozzles or the copp er-colored contacts. 1 Copper-colored conta cts 2 Plastic tape with pink pull tab (must be removed befor e installing) 3 Ink nozzles under tape Reinsert the print cartri dges and verify that they are fu lly inserted and locked i[...]

To find support and warra nty information, go t o the HP Web site at www.hp.com/ support . If prom pted, choose your country/ region, and then click Contact HP for information on cal ling for technica l support. For more information, see: “ Align the prin t cartridges” on page 71 Print cart ridge is mi ssing, inc orrectly i nstalled, or not int[...]

Solution: One or bot h of the print cartridges are no t installed or are installed incorrectly. Re move and reinsert the print cartri dges and verify that they a re fully inserted and locked in p lace. If the problem persists, clean the copper-co lored contacts of the pri nt cartridges. For more information on print cartridges, see “ Troubl eshoo[...]

14 HP warranty and support Hewlett-Packard provides Internet and phone su pport for the HP All-in-One. This section contains the following topics: • Warranty • Support process • Before you call HP customer support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • Call HP Korea customer support ?[...]

If you need to cont act HP support, do th e following bef ore you call: 1. Make sure that: a . The HP All-in-One is plu gged in and turned on. b . The specified print cartridges are installed correctly. c . The re commended paper is properly loaded in the input tray. 2. Reset the HP All-in-One: a . Turn off the HP All-in-One by pr essing the On but[...]

• Messages that appear when the situation o ccurs • Answers to these questions: • Has this situation happened before ? • Can you re-create it? • Did you add any new hardware or software to your computer at about the time that this situation began? • Did anything else occur prior to this situat ion (such as a thunderstorm, H P All-in-One[...]

Call HP Korea customer support Prepare the HP All-in-One for shipment If after contacting HP Customer Support or return ing to the point of purchase you are requested to send the HP All-in-One in for service, make sure you remove and keep the following items before returning your device: • The print cartridges • The power cord, USB cable, and a[...]

To pack the HP All-in-One 1. If available, pack the HP All-in-One for shipment by using the original pa cking materials or the packaging materials that came with your exchange device . If you do not have the original packaging ma terials, please use other adequate packaging materials. Shipping damage caused by improp er packaging and/or improper tr[...]

Chapter 14 142 HP warranty and support HP warranty and support[...]

15 Technical information Environmental standards and international regulatory information for the HP All-in-One ar e provided in this section. This section contains the following topics: • Environmental product stewardship program • Regulatory notices Environmental product stewardship prog ram Hewlett-Packard is committed to providing qua lity [...]

Energy consumption This product is designed to reduce power c onsumption and save natur al resources without compromising product performance. It has been desi gned to reduce total energy consumption both during operation and when the device is not active . Specific information on power consumption may be found in the product specifications. Chapte[...]

Disposal of Waste Equip ment by Users in Private Househ olds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of y was[...]

Regulatory no tices The HP All-in-One meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to user s in Austral ia • Notice to user s in Korea • VCCI (Class B) compliance statement fo r users in Japan • No[...]

Notice to user s in Korea VCCI (Class B) compl iance statement for users in Japan Notice to users in Japan about power cord Geräusch emission Declaration of conformity (Eur opean Economic Area) The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 4 5014. It identifies the product, manufacturer’s name and addr ess,[...]

HP Photosmart C4200 All-i n-One series declaration of confo rmity Chapter 15 148 Technical information Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper load 23 2 pages on 1, print 41 4 pages on 1, print 41 4 x 6 inch (10 x 15 cm) borderless photos print 36 4 x 6 inch photo paper, load 23 A A4 paper, load 21 addresses, print 44 after the support period 139 align print cartridges 71 alignment failed 133 print cartridges 133 B best copy quality 55 blank c[...]

fit to page 57 fit to page fails 116 G glass clean 63 greeting cards, load 26 H HP JetDirect 15 HP Photosmart Share send images 53 HP Solution Center, missing icons 94 I images edit scanned 60 scan 59 improper shutdown 132 ink drying time 129 low 110, 133 sprays inside HP All-in- One 111 ink cartridges. See print cartridges ink levels, check 67 ink[...]

print 2 or 4 pages on 1 41 addresses 44 blank printout 110 booklet 40 borderless fails 104 borderless photos 36 both sides of page 38 cancel job 46 cd/dvd labels 37 correct order 42 distorted printout 98 envelopes 44 envelopes print incorrectly 103 faded 100 from computer 29 from software application 29 iron-on transfers 43 labels 44 margins incorr[...]

speed copy 55 print 32 start black 9 start color 9 stop copy 58 print job 46 scan 61 support process 137 T T-shirt transfers. See iron-on transfers telephone numbers, customer support 137 text cut off 109 dotted lines on scan 121 incorrect format on scan 121 incorrect or missing on scan 121 jagged 98 meaningless characters 106 not filled in 97 smoo[...]