HP (Hewlett-Packard) C6300 инструкция обслуживания

W indo w s Help HP Phot o sm ar t C6 3 00 All-in - One s e r i e s[...]

HP Photosmart C6300 All-in-One series[...]

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Contents 1 HP Photosmart C630 0 All-in-One seri es Help .......... .............................. ........................ ........7 2 HP All-in-One ov erview The HP All-in-One at a glance............ ....................................... ................................ .................9 Control panel overview........................ ..........[...]

Load paper..................................................................................................................... ..........63 Load full-size paper or small-si ze photo paper............ ..................... ..................................63 Load postcards, Hagaki, or in dex cards............................... ...................[...]

9 Use the scan features Scan an image........ ................... .................... ........................ ................... .................... ..........103 Scan an original to a computer........ ........................................ ...................................... ...103 Scan an original to a memory card .......................[...]

13 Shop for ink suppl ies .................................................................... .......................................137 14 Troublesh ooting View the Readme file............. ..................... ................... ....................... ..................... .......... ...139 Setup troubleshoot ing............. ................[...]

Copy troubleshooting........ ........................ ..................... ................... ....................... ............ . ..199 Nothing happens when I try to copy.................................................................................199 Fit to Page is not working as expected......................................... ..........[...]

Regulatory notices................... .................................. ............................. ........................... .....315 Regulatory model identification number...................................... ................................... ..315 FCC statement ............... ................... ............... ................ ........[...]

1 HP Photosmart C6300 All-in- One series Help For information a bout the HP All-in-One , see: •“ HP All-in-One overvi ew” on page 9 •“ Find more i nformation” on page 17 •“ Finish settin g up the HP All-in-One ” on page 19 •“ How do I?” on page 57 •“ Load original s and load paper” on pa ge 59 •“ Print from your co[...]

Chapter 1 8 HP Photosmart C6300 All-in-One series Help HP Photosmart C630 0 All-in- One series Help[...]

2 HP All-in-One overview Use the HP Al l-in-One to print document s or photos from you r computer, print pho tos directly from a mem ory card or storage device, scan document s or photos, or make copies. HP papers that a re specifi cally desi gned for the typ e of project you are printing produce the best re sults. The HP All-in-One also provides b[...]

Label Description 8 Photo tray 9 Ink cartridge door 10 Glass 11 Lid backing 12 Rear door 13 Ethernet port 14 Rear USB port 15 Power connection* * Use only with the pow er adapter supplied by HP. Control panel overview This section describe s the functions of the control pa nel buttons and light s, as well as the icons and sleep stat e on the displa[...]

Label Icon Name and Description 3 Menu: Presents a set of options related to the curr ent display. 4 Back: Returns to the previous screen on the display. 5 OK : Selects a menu setting, value, or photo on the display. 6 Directional pad: Allows you to navigate th rough photos and menu options by pressing the up, down, left, or right arrow buttons. If[...]

Display ico ns The followi ng icons can appear at th e top right side of t he display to provide important information ab out the HP All -in-One. Icon Purpose Shows that the ink level in all th e ink cartridges is 50% or more. Shows that one or more of the ink cartri dges are low on in k. You should replace the ink cartridge when the print quality [...]

• Setup Menu • Help Menu Copy Menu When you select Copy on the Home screen, the Number of copi es screen appears. The following op tions are available w hen you press the Menu bu tton from the Number of copies screen. Size Quality Lighter/Darker Previ ew Crop Paper Siz e Paper Type Margin Shift Enhancement s Set as New Def aults Photo Menu The [...]

Tools Preferences Bluetooth Help Menu The Help Menu prov ides quick access to ke y help topics. It is availa ble if you press Help when the Home screen is showing on th e display. If you select one of the first five topics, the help ap pears on the display. If yo u select one of the remaining topics, the help appears on your comp uter. The foll owi[...]

• To enter numbers, se lect the 123 button on the visual keyboard, and then press OK . • To enter symbols, select the .@ ! button on the visual keybo ard, and then pres s OK . 2. After you highlight t he appropriate letter, number, or symbol, pr ess OK on the control panel to sele ct it. The selection ap pears on the disp lay. TIP: To erase a l[...]

Chapter 2 16 HP All-in-One overview Overvi ew[...]

3 Find more information You can access a variety of resources, both printed and onscreen, that pro vide information abo ut setting up and using the HP Al l-in-One. Start Here guide The Start Here g uide provides in struct ions for setting up the HP All-in-One, including printhead installation, ink cartridge insertion, paper loading, and software in[...]

Chapter 3 18 Find more information Find more information[...]

4 Finish setting up the HP All-in- One After you have completed t he steps in your Start Here gu ide, refer to this section to hel p you finish setting up the HP All-in-O ne. This section contains importan t setup-related information for your prod uct. This section contai ns the following topi cs: • Set your pref erences • Connect to a c ompute[...]

5. When prompted, press the down arrow butt on to highlight Yes for confirmation, and then press OK . The Pre ferences menu reappears. 6. Press the down arrow butt on to highlight Set Country/Region , and then press OK . 7. Press the down arrow butt on to scroll through th e countries/regions. W hen the country/region you w ant to use is highlight [...]

3. Press the down arrow bu tton to highlight Enable Faster B rowsing , and t hen press OK . 4. Press the down arrow or the up arrow bu tton to highlight On or Off , and then press OK . Set the energy s ave mode When you turn off th e HP All-in-One, it g oes into Energy Save mode by d efault. This makes the product more energy ef ficient, but also m[...]

NOTE: Restoring the factory defaults will not affect an y changes you made to scan settings and the la nguage and country/region set tings. You can perform this process fr om the control panel only. To restore the factor y defaults 1. Press Setup . 2. Press the down arrow butt on to highlight Tools , and then p ress OK . 3. Press the down arrow but[...]

To turn the tips slidesh ow on or off 1. Press Setup . 2. Press the down arrow bu tton to highlight Tools , and then press OK . 3. Press the down arrow bu tton to highlight Tips Slideshow , and the n press OK . 4. Press the down arrow or the up arrow bu tton to highlight On or Off , and then press OK . Connect to a computer The HP All-in-One come s[...]

clients , have access only to the print features. HP recomme nds upto 5 compute rs for the best performanc e. You must perform o ther func tions from the host computer o r from the control panel on the HP All-in-On e. To connect the produ ct with the USB cable ▲ Refer to the Start H ere guide that came with yo ur product for informatio n on conne[...]

Set up the HP All-in-One on a wired (Ethernet) network This section descri bes how to connect the HP Al l-in-One to a router, switch, or hub using an Ethernet cable and how to i nstall the HP Photosmart Softwa re for a network connection. This is known as a wired or Ethernet network. To set up the HP All-in-One on a wired network, you need t o do t[...]

connector) is wider and t hicker and always has 8 contacts on the end. A p hone connector has between 2 and 6 contacts. ❑ A desktop computer or la ptop with an Ethe rnet connection. NOTE: The HP All-in-One supports bo th 10 Mbps and 100 Mbps Ethe rnet networks. If you are purchasing, or have purchased, a network interface card (NIC), make sure it[...]

Set up the HP All-in-One on an integr ated wireless (WLAN 8 02.11) network The HP All-in-One use s an internal networking comp onent that sup ports a wireless network. For optimal performance and security in your wireless network, HP recomme nds you use a wireless route r or access point (802.11) to connect t he product and the ot her network eleme[...]

❑ Broadband Internet a ccess (optional but recommende d) such as cable or DS L. ❑ If you connect th e HP All-in-One on a wireless net work that has Internet access, H P recommends t hat you use a wireless ro uter (access point or base station) that u ses Dynamic Host Config uration Protocol (DHCP ). ❑ Network name (SSID ). ❑ WEP key or WPA [...]

3. Press the down arrow butt on until Network is highlighted, and t hen press OK . 4. Press the down arrow bu tton to highlight Wireless Setup Wizar d , and then press OK . This runs th e Wireless Setup Wizard . The setup wizard searches fo r available networks, and then displays a list of detected network names (SSIDs). The n etworks with the stro[...]

To connect the pr oduct with SecureEasySe tup 1. Activate SecureEasySetup on your wireless router or access point. 2. Press Setup . 3. Press the down arrow butt on until Network is high lighted, and then p ress OK . 4. Press the down arrow butt on to highlight Wireless Setup Wizard , and then press OK . 5. Follow the onscreen prompts on the display[...]

OR ▲ Use an ad hoc network profi le on your computer to connect to t he product. If your computer is no t currently configu red with an ad hoc network profile, con sult the Hel p file for your computer Ope rating System for the proper me thod to create an ad hoc profile on your comput er. Once the ad hoc netw ork profile has been cre ated, run th[...]

5. Select the Use Windows to config ure my wireless netw ork settings check box. 6. Click Add , and then do the foll owing: a .I n Network name (SSID) box, type in a un ique network name of your choice. NOTE: The network name is case sensit ive, so it is import ant to remember any uppercase (capital) and lowercase (sm all) letters. b . If there is [...]

• Network name (SSID) : Mynetwork (example on ly) NOTE: You should create a ne twork name that is unique and easy for you to remember. Just reme mber that the network name is case -sensitive. Therefore, you must remember whi ch letters are upperca se and lowerca se. • Communication mode : ad hoc • Encryption : enabled Connect to a wir eless a[...]

d . Press the down a rrow button until Ad Hoc is highligh ted, and then press OK . e . Press the down arro w button until Yes, my networ k uses WEP encry ption is highlighted, and then pre ss OK . The visual keyboard displays. If you do not want to use WEP encryption, press the down arrow b utton until No, my network does no t use encryption is hig[...]

To install the Windo ws HP Photosmart Software 1. Quit all applicatio ns running on your computer, including any virus detect ion software. 2. Insert the Windows CD that ca me with the product in to the CD-ROM drive o n your computer and fol low the onscreen instructio ns. 3. If a dialog box about firewalls appea rs, follow the instructions . If yo[...]

3. Install the software for a network co nnection, cho ose Ad d a product , and then choose Through th e network . 4. When the instal lation is complete, open Printers and Faxes (or Printers ) in the Control Panel and delete the printers from th e previous USB install ation. To change a USB con nection to an integrat ed wireless WLAN 8 02.11 connec[...]

This section contai ns the following topi cs: • Use the Wireless Set up Wizard • View and print network settings • Restore network defaul ts • Turn the wireless radio on a nd off • Print the wireless network test Use the Wir eless Setu p Wizard The Wireless Setup Wiza rd provides an easy way to set up and ma nage a wireless connection to [...]

3. Press the down arrow butt on until View N etwork Setting s is highlighted, an d then press OK . 4. Do one of t he following: • To display w ired ne twork setti ngs , press the down arrow button until Display Wired Summar y is highlighted, and th en press OK . • To display wir eless network setting s , press the down arrow butt on until Displ[...]

3. Press the down arrow butt on until Wirele ss Radio is highlighte d, and then press OK . 4. Press the down arrow bu tton to highlight On or Off , and then press OK . Print the wireless network test The wireless network t est performs a series of diagnostic tests t o determine whether network setup is successful. If an issue is detect ed, a recomm[...]

3. Press the down arrow butt on until Advance d Setup is highlighted, a nd then press OK . Press the down arrow butt on until Set Lin k Speed is highlighted, and then press OK . 4. Press the down arrow button to select the link speed that matches your network hardware, a nd then press OK to confirm th e setting. • Automatic • 10-Full • 10-Hal[...]

Related topics •“ View and print ne twork settings” on page 37 •“ Network config uration page definitions” on page 42 Use the Embedded Web Server If your computer is connect ed to an HP All-in-One on a netwo rk, you can access the Embedded Web Server that resides in the HP All-in-One. The Embedded Web Server is a Web-base d user inter f[...]

Use the Embedded Web Server to modify network setti ngs The Embedded Web Serve r gives you an intuitive interface to your network connection parameters. To access the Em bedded Web Server se tup wizard 1. Print a network co nfiguration pag e to find the IP address for t he product. 2. In the Address box in your Web browser on your computer, type th[...]

General network settings The followin g table describes t he general network setti ngs shown on the network configuratio n page. Paramete r Description Network Status Status of the HP A ll-in-One: • Ready : The HP All-in-One is ready to receive or transmit data. • Offline : The HP All-in-One is not currently connected to the network. Active con[...]

Wired (802.3) network settings The following table descri bes the 802.3 wired settings shown on the net work configuration page. Parameter Description Hardware Address (MAC) The Media Access Control (MAC) address that identifies the HP All-in-One. This is a unique 12-digit identification number assigned to networking hardware for identification, in[...]

Paramete r Description Link Configuration The speed at which data is transmitted over a network. Speeds include 10TX- Full , 10TX-Half , 100TX-Full , and 100TX-Half . When set to None , networking is disabled. Total Packets transmitted The number of packets transmitted by the HP All-in-One without error since it has been turned on. The counter clea[...]

Parameter Description • Manual : The configuration parameters are set manually, such as a static IP address. • Not Specified : The mode used when the HP All-in-One is initializing. DNS server The IP address of the domain name service (DNS) for the network. When you use the Web or send an e-mail message, you use a domain name to do it. For examp[...]

Paramete r Description number. Value is from 1 to 14; countries/regions might limit the range of approved channels. • (number) : Value ra nging from 1 to 14, dependin g on country/region. • None : No channel is in use. • Not Applicable : The WLAN is disabled or this parameter does not apply to this network type. NOTE: In ad hoc mode, if you a[...]

Parameter Description Access Poi nt HW Address The hardware address of the wire less router or access poin t on the network to which the HP All-in-One is connected: • (MAC address) : The unique MAC ( Media Access Control) hardware address of the access point. • Not applicable : This parameter does not apply to this network type. Total Packets t[...]

HEX Hexadecimal. The base 16 numbering system , which uses the digits 0-9 plus the letters A-F. host computer The computer at the center of a ne twork. Hostname The TCP/IP name assigned by the installation softwa re to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address. hub No long[...]

This section contains the following top ics: • What you need for a Bluetooth conn ection • Connect the HP All-in-One to a computer us ing a Bluetoo th® wireless conn ection • Manage your Bluetooth settings What you ne ed for a B luetoot h connecti on To connect the HP All -in-One with a Bluetooth conn ection, you will need t he following: ?[...]

the HP All-in-One. I t is possible to have both the Microsoft Stack and the Widcomm Stack on your computer , but you use only one of th em to connect the HP All-in -One. • Microsoft s tack : If you have Windows Vista or Wi ndows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth ® Protocol Stack. Th[...]

To install and print using the Widcomm stack 1. Make sure that you have installed the product softwa re on the computer. NOTE: The purpose of instal ling the software is t o make sure the printe r driver is available for t he Bluetooth ® connection . Therefore, if you have already installed the software, you do not need to reinstall it. If you wan[...]

The followin g table describes the Bluetooth sett ings shown on the configuration pa ge. Paramete r Description Device Address The hardware address of the Bluetoo th device. Device Name The device name assigned to the product, which can identify it on a Bluetooth device. Passke y A value that the user must enter in order to print via Bluetooth. Vis[...]

Set Bluetooth security for the HP All-in-One You can enable the product security sett ings through the Bluetooth menu on t he HP All- in-One. From the Bluetooth menu, you can: • Ensure passkey auth entication prior to someone printing to the HP All-in-One from a Bluetooth devic e. • Make the HP All -in-One visible or invisib le to Bluetooth de [...]

Set the HP All-in-One to be in visible to Bluetooth devi ces You can s et the HP All-in -One to be either Visible to all Bluetooth devices (publ ic) or Not visible to any (private). • Visible to all : This is the default accessibility le vel. Any Bluetooth d evice within range can print to the HP All-in-One. • Not visible : Only Blueto oth devi[...]

Chapter 4 56 Finish setting up the HP All-in-One Finish setup[...]

5 How do I? This section contai ns links to commonly performed ta sks, such as printing photos, scanning, and m aking copies. •“ How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from a memory card?” on page 94 •“ How do I make reprints of a photo in a variet y of sizes?” on page 117 •“ How do I make a black-an d-white [...]

Chapter 5 58 How do I? How do I?[...]

6 Load originals and load paper You can load many differen t types and sizes of paper in the HP All-in-On e, including letter or A4 paper, pho to paper, transparenci es, and envelopes. By default, the HP All-in-O ne is set to detect the size and type of pa per you load in the input tray autom atically and then adjust it s settings to generate the h[...]

3. Close the li d. Choose papers for printing and copying You can use differ ent types an d sizes of paper in the HP All-in-On e. Review the follo wing recommendati ons to get the best prin ting and copying q uality. Whenever you change paper types or si zes, remember to change those settings. This section contains the following top ics: • Recomm[...]

HP Advanced Photo Paper or HP Photo Pape r HP Advanced Photo Paper or HP Photo Pa per is a sturdy, glossy photo paper that features an instant-dr y finish for easy handling without smudging. It resist s water, smears, fingerprints, and hum idity. Your prints have a look and feel comparable to a store- processed photo. It is available in several siz[...]

HP Iron-On Tran sfers HP Iron-On Transfe rs (for color fabrics or for light or white f abrics) are the ideal solution for creating custom T-sh irts from your digital phot os. HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards HP Photo Greeting Cards, Glossy or Matte, HP Premiu m Photo Cards, and HP Note Cards enable you to m ake you[...]

• Iron-On Transfers. • Greeting card pa per. Load paper This section describes the pro cedure for loading diffe rent types and sizes of paper into the HP All-in-One for your copies or printouts. TIP: To help prevent rips, w rinkles, and curled or bent edges, store all paper fl at in a resealable bag. If the pap er is not stored properly, extrem[...]

3. Insert the st ack of paper into the main in put tray with the short edge forward an d the print side down . Slide the stack of paper forwa rd until it stops. CAUTION: Make sure that the pro duct is idle and silent when you load paper into the main inpu t tray. If the product i s servicing the ink cartridges or otherwise engaged in a ta sk, the p[...]

To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo tray lid. 2. Slide the paper-width guide to it s outermost position. 3. Insert the st ack of photo pa per into the pho to tray with the short edge fo rward and the print side down. Slide t he stack of photo paper forward until it stops. If the phot o paper you ar[...]

4. Slide the paper-wid th guide inward until it st ops at the edge of the paper. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than th e top of the paper-wid th guide. 5. Lower the photo tra y lid. Load postca rds, Ha gaki, or index car ds You can load postc ards, Hagaki, and i ndex c[...]

2. Slide the paper-width guide to it s outermost position. 3. Insert the stack of card s into the photo t ray with the shor t edge forward and t he print side down. Slide the sta ck forward until it stops. 4. Slide the paper-wid th guide inward against the stack of cards u ntil it stops. Do not overload the phot o tray; make sure the stack of cards[...]

Load envelopes You can load one or more e nvelopes into the main inpu t tray of the HP All-in-One . Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific det ails on how to form at text for printing on envelopes, con sult the help files in your word processi ng software. For best results, consider using[...]

5. Slide the paper-wid th guide inward against the stack of envelopes u ntil it stops. Do not overload th e main input tray; make sure the stack of envel opes fits within the main input tray an d is not higher than the top of the paper-widt h guide. 6. Lower the output t ray. Related topics “ Print a group of addresses on labels or envelopes” o[...]

HP Premium Inkj et Transparency Fil m ▲ Insert the film so that the whit e transparency strip (w ith arrows and th e HP logo) is on top and is going in to the input tray first. NOTE: The HP All-in-One cannot a utomatica lly detect the pa per type. For best results, set the paper type to transparen cy film in the soft ware before printin g onto tr[...]

Related topics “ Clear paper jams ” on page 158 Avoid paper jams 71 Load originals and load paper[...]

Chapter 6 72 Load originals and load paper Load originals and load paper[...]

7 Print from your computer The HP All-in-On e can be used with any soft ware application t hat allows pri nting. You can print a range of proje cts, such as borderl ess images, newsletters, greeting cards, iron-on transfers, and posters. This section contai ns the following topi cs: • Print from a soft ware app lication • Make the HP All-in-One[...]

Make the HP All-in-One the default printer You can set the HP All-in-O ne as the default printer to use from all soft ware applications. This means that the HP All-in-One is automat ically selected in the printer l ist when you select Print f rom the File menu in a software appli cation. The default prin ter is automatically select ed when you clic[...]

the Size list to see if a def ined paper size alread y exists for the type o f paper you are using. Paper type Suggested paper size settin gs Copier, multi-purpose, o r plain papers Letter or A4 Envelopes Appropriate listed envelop e size Greeting-card papers Letter or A4 Index cards Appropriate listed card size (if listed sizes are not appropria t[...]

To view the print resolu tion 1. Make sure you have pa per loaded in t he input tray. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your sof tware applicati on, this button might be called Properties , Options [...]

3. Make sure the product is the select ed printer. 4. Click the button t hat opens the Properti es dialog box. Depending on your sof tware application, th is button might be cal led Properties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Basi c Options area, do one of the following: • Click Portrait[...]

To preview your print job 1. Make sure you have pa per loaded in t he input tray. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your sof tware applicati on, this button might be called Properties , Options , Pr[...]

• Presentation Printing : Print high-qu ality documents, inclu ding letters an d transparenci es. • Two-sided (Dupl ex) Printing : Print two-sid ed pages manually. This section contai ns the following topi cs: • Create printing shortcu ts • Delete prin ting shortcu ts Related topics •“ Print a borderless ima ge” on page 80 •“ Prin[...]

3. Click the button that opens the Properties dialog box. Depending on your sof tware applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click th e printing shortc ut that you want to delete. 6. Click Delete . The printi[...]

4. Click the button t hat opens the Properti es dialog box. Depending on your sof tware application, th is button might be cal led Properties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Size list, click More , and t hen select the size o f photo paper l oaded in the photo tray. If a borderless image [...]

4. Click the button that opens the Properties dialog box. Depending on your sof tware applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More . Then, select the appr opriate photo pa per type.[...]

displays the optimize d dots per inch (dpi) that the H P All-in-One printer wi ll print. Printing in maximum dpi is sup ported on the foll owing paper-types on ly: • HP Premium Plus Pho to Paper • HP Premium Photo Pa per • HP Advanced Photo Paper • Photo Hagaki cards Printing in maximum dp i takes longer than printi ng with other setti ngs [...]

7. For binding, do one of the follow ing: • For binding on the top like a notebook or calendar, sel ect the Flip Pages Up check box. This causes the od d and even pages of your d ocument to print o pposite of each other top-to-bott om. This ensures that the top of th e page is always at the top of the sheet when you flip the pages up in yo ur bou[...]

To print a multiple-pag e document as a booklet 1. Load paper into the i nput tray. The paper shoul d be thick enough so that the images do not show t hrough to the other side. 2. On the File menu in your software app lication, click Print . 3. Make sure the product is the select ed printer. 4. Click the button t hat opens the Properti es dialog bo[...]

Figure 7-2 Right-edge bindi ng for right-to-left languages Print multip le pages on a s ingle sh eet You can print up t o 16 pages on a single sheet of paper. To print multipl e pages on a single sheet 1. Make sure you have pa per loaded in t he input tray. 2. On the File menu in your software ap plication, click Print . 3. Make sure the product is[...]

Print a multip le-page docu ment in reve rse order Because of the way the pa per feeds through the HP Al l-in-One, the first page that prints is print side up at the botto m of the stack. Usually thi s means you need to put the printed pages in the correct order. A better way is to print the do cument in reverse order so that the p ages are stacked[...]

To reverse an ima ge for iron-on transfer s 1. On the File menu in your software ap plication, click Print . 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your sof tware applicati on, this button might be called Properties , Options , Printer Setup , Printer , or Preferen ce[...]

To print a group of addr esses on labels or en velopes 1. Print a test page on pla in paper first. 2. Place the test page on top of the label sheet or envelope, and hold b oth up to the light. Check the spaci ng for each block of text. Ma ke adjustments as nee ded. 3. Load the label s or envelopes into the ma in input tray. CAUTION: Do not use enve[...]

7. In the Poster Printing drop-down list, click ei ther 2x2 (4 sheets) , 3x3 (9 sheets) , 4x4 (16 sheets) , or 5x 5 (25 sheets) . This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or 25 pages. If your originals are of multi ple pages, each of those pages w ill be printed on 4, 9, 16, or 25 pages. For e xample, i[...]

3. Double-click th e product icon . TIP: You can also dou ble-click the printe r icon in the Wind ows taskbar. 4. Select the prin t job you want to cancel. 5. On the Document menu, click Cancel Printing or Can cel , or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. Stop a print job 91 Print[...]

Chapter 7 92 Print from your computer Print[...]

8 Use the photo features The HP All-in-One is e quipped with memory card slots and a front USB p ort that enable you to print or edit photo s from a memory card or storage device (su ch as a keychain drive, portable hard dri ve, or a digital camera in storage mode) with out uploading your photos to a compute r first. Additionally, if th e HP All-in[...]

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Me mory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micr o (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital Hi gh Capacity (SDHC), Tr[...]

TIP: To achieve th e best print qualit y, HP recommends using H P papers that are specifically de signed for the type of project you are prin ting along with g enuine HP ink. HP papers and H P ink are specifical ly designed to work well together t o provide high-quali ty output. To print photo s 1. Load photo pape r in the appropriate i nput tray. [...]

Create special project s from your photos The HP All-in-O ne enables you to create spec ial projects fro m your photos, includ ing: • Photo albums • Panorama prints • Wallet-si ze photos • Passport-size photos To create spec ial projects 1. Insert a memory card into th e appropriate slot on the product or connect a storage device to the fro[...]

To save photos 1. Insert a memory card into the appropriate slot on the prod uct or connect a storage device to the front USB port. 2. Press the right arrow butto n until Save is highlighted, a nd then press OK . NOTE: If the product is ne twork-connected, a list of available computers appears. Select the comp uter to which you want to transfer the[...]

Rotate a photo Depending on how you were holding your d igital camera at the ti me you took a photo, the photo mi ght appear sideways or upside dow n on the display. You might need to ro tate the photo t o make it show properly on the displ ay. NOTE: The HP All-in-O ne automatically adj usts the rotation so photos print pr operly on the page. When [...]

An outline appea rs on the photo to show you an approximate view of the area that will print. 4. Press the arrows on the dire ctional pad to pan a round the photo a nd select a specific area to print. 5. Press OK to crop the photo . Related topics •“ Print photos ” on page 94 •“ Make reprints of your ph otos” on page 117 Automatica lly [...]

To print a frame around your pho to 1. Press the Menu button on the photo selection screen. 2. In the Edit Photos men u, press the up arrow or down arrow b utton until Frame is highlighted , and then press OK . 3. Press the left arrow or righ t arrow button to scroll through the frames. 4. When the frame you want is highlighted, pr ess OK . The sel[...]

To change the colo r effects 1. Press the Menu button on the photo sele ction screen. 2. In the Edit Photos menu, press t he up arrow or do wn arrow button to highlight Color Effect , and then press OK . 3. Press the up arrow or down arrow butto n to select one of the foll owing color effect options, and then pre ss OK : No Effect Does not apply an[...]

Chapter 8 102 Use the photo features Photos[...]

9 Use the scan features Scanning is the process o f converting text and pict ures into an electronic format for your computer. You can scan almost anythin g (photos, magazine articles and text docume nts) on the HP All-in -One. You can use the scann ing features of the HP All -in-One to do th e following: • Scan text from an article int o your wo[...]

NOTE: When scanning, t he HP Photosmart Software enables you to save an i mage in the f ollowing file form ats: BMP, DCX, F PX, GIF, JPG, PCD, PCX, and TIF. To scan to a computer 1. Load your original pri nt side down on the right fr ont corner of the glass. 2. Press Start Scan on the control panel . 3. Press the down arrow butt on to highlight Sca[...]

To save a scan to the m emory card or storage de vice 1. Make sure your memory card is insert ed into the appropriat e slot on the product, o r a storage device is conne cted to the front USB port. 2. Load your original print side down on the righ t front corner of the glass. 3. Press Start Scan . 4. Press the down arrow bu tton to highlight Scan t[...]

Stop scanning To stop scanning ▲ Press Cancel on the co ntrol panel. Chapter 9 106 Use the scan features Scan[...]

10 Use the copy features The HP All-in-O ne enables you to pro duce high-quality colo r and black-and-whit e copies on a variety of paper types, includin g transparenci es. You can enlarg e or reduce the size of an original to fit a sp ecific paper size, adjust the da rkness of the copy, and use special features to make high-quality cop ies of phot[...]

2. Load your original pri nt side down on the right fr ont corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying. Preview your copy job After changing setti ngs on the HP All-in-One for making a copy, you can preview an image of the expected outp ut on the display before starti ng the copy. NOTE: To ensure an accurate [...]

This section contai ns the following topi cs: • Set the number o f copies • Set the copy paper size • Set the copy paper type • Change copy sp eed or quality • Adjust the lightness an d darkness of your copy Set the numbe r of copies You can set the number of copi es from the cont rol panel of t he HP All-in-One or from the HP Photosmart [...]

To set the paper type for copies 1. Press OK when Copy is highligh ted on the Home Scre en. 2. Press the Menu bu tton to select Copy Settings . 3. Press the down arrow butt on to highlight Paper Typ e , and then press OK . 4. Press the down arrow button unti l the appropriate paper type appe ars, and then press OK . Refer to the fo llowing table to[...]

Change co py speed or quality The HP All-in-On e provides three options th at affect copy spe ed and quality: • Best produces high quality for all p aper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Best copies slower than t he Normal or Fast quality sett ings. • Normal delivers high quality and is th e rec[...]

To set default copy settin gs from the co ntrol panel 1. Make any needed chan ges to the Copy se ttings. 2. Press OK when Copy is highligh ted on the Home Scre en. 3. Press the Menu bu tton to select Copy Settings . 4. Press the down arrow butt on to highlight Set as New Defaults , and then press OK . 5. Press OK to confirm. NOTE: The settings you [...]

Press the down arrow butt on or the up arrow button to highlight one of the following, and then press OK . • Actual Size : This feature enable s you to print an exact copy of the original. • Fit to Page :This feature enab les you to copy an original to fit with in the printabl e margins of a page w ithout the risk of crop ping some part of your[...]

Shift the left margin If you are planning to bind your copies along the left edge (for example, in a 3-ring binder), you can shift your copy slightly to t he right, so that the words or i mages on the left side of the page do not extend i nto the bi nding margin . NOTE: The HP All-in-O ne shifts the words and imag es approximately 9.5 mm (0.37 inch[...]

3. Press the down arrow bu tton to highlight Enhanceme nts , and then press OK . 4. Press the up arrow or down arrow butto n to highlight the ty pe of document you are copying ( Text , Photo , or Mix ed ), and then press OK . NOTE: You can also try turning off E nhancements if you are seeing quality issues when copyi ng. Stop copying To stop co pyi[...]

Chapter 10 116 Use the copy features Copy[...]

11 Use the reprint features The HP All-in-One enables yo u to make reprin ts of photograp hic originals placed on the glass. This section contai ns the following topi cs: • Make reprints of your photos • Edit a photo be fore reprinting Make reprints of your photos You can sca n a prin ted copy of a photo to mak e reprints in a variety o f sizes[...]

To fix a faded original photo whe n making a reprint 1. Press the Menu button on t he reprint selection screen. 2. In the Edit Photo me nu, press the up arrow or down arrow button to highlight Fi x Faded Origina l , and then press OK . 3. Press the up arrow or down arrow button to high light Yes , and the n press OK . Related topics “ Make reprin[...]

To crop a p hoto 1. Press the Menu button on t he reprint selection screen. 2. In the Edit Photo menu, pr ess the up arrow or down arrow button to highlight Crop , and then press OK . 3. Press the Zoom in button or the Zoom out button to zoom closer to or farther aw ay from the subject o f the photo. An outline appea rs on the photo to show you an [...]

Apply speci al color effects t o your p hotos You can apply special color e ffects to a photo so that it p rints with a sepia, ha nd-tinted, or black-and- white finish. To change th e color effects 1. Press the Menu button on t he reprint selection screen. 2. In the Edit Pho tos menu, press the up arrow or down arrow bu tton to highl ight Color Eff[...]

12 Maintain the HP All-in-One The HP All-in -One requi res little main tenance. So metimes you migh t want to clean the glass and lid backing to re move surface dust and ensur e that your copies and sca ns remain clear. You will a lso need to replace i nk cartridges, clean the printhead asse mbly, or align the print er from time to time. This secti[...]

• Turn off the HP All -in-One by pressing the On but ton located on the product . Wait until the On li ght turns off before unp lugging the power co rd or turning off a power strip. If you improp erly turn off the HP All-in -One, the print carriage mi ght not return to the correct po sition causing problems w ith the ink cartri dges and print qua[...]

To check the ink leve ls from the control p anel 1. Press Setup . 2. Press the down arrow bu tton to highlight Tools , and then press OK . 3. Press the down arrow bu tton to highlight Display Ink Gauge , and then press OK . The product disp lays a gauge that show s the estimated in k levels of all cartri dges installed. 4. Press any bu tton to ret [...]

To replac e the ink ca rtridges 1. Make sure the product is turned on. 2. Open the ink car tridge acc ess door by lifting from the front ri ght of the produc t, until the door locks into place. The print carria ge moves to the center of th e product. NOTE: Wait until the p rint carriage stop s moving before p roceeding. 3. Press the tab on the fron[...]

5. Twist the orange cap t o snap it off. 6. Using the colored shaped icons for help, slide the ink cartridg e into the empty slo t until it clicks into pl ace and is seated firmly in the slo t. CAUTION: Do not lift the latch h andle on the print ca rriage to install the i nk cartridges. Doing so can resu lt in incorrectly seated ink cartridges and [...]

Make sure that you insert th e ink cartridg e into the sl ot that has the same shap ed icon and color as the one yo u are installin g. 7. Repeat steps 3 throug h 6 for each ink cartridge you a re replacing. 8. Close the ink ca rtridge door. Related topics “ Shop for ink supplies” on page 137 Remove ink from your sk in and clothing Follow these [...]

If you receive an error message about the ink cartridges, see “ Ink cartridge and printhead messages” on pa ge 257 fo r more inf ormation. This section contai ns the following topi cs: • Clean the printhea d • Align the printer Clean the printhea d If your prin ted outpu t is streaked or h as any inc orrect or missing co lors, the printhe a[...]

Related topics “ Align the printe r” on page 128 Align the printe r The product a utomatically alig ns the printhead during the init ial setup. You might wan t to use thi s feature when th e pr inter status report shows streakin g or white lines through any o f the blocks of color or if you are h aving print quali ty issues with you r printouts[...]

To print a prin ter status report 1. Load letter o r A4 unused plain whi te paper into the in put tray. 2. Press Setup . 3. Press the down arrow bu tton to highlight Tools , and then press OK . 4. Press the down arrow bu tton to highlight Printer Status Report , and then press OK . The product prints a st atus report. Related topics “ Print and e[...]

To evaluate the pr int quality report 1. Check the ink levels shown on th e page. If a cartridge shows very low ink levels and you find the print quality unaccept able, consider repla cing that ink cartridg e. Print quality typically det eriorates as cartridges run ou t of ink. NOTE: If the print qu ality report is not legib le, you can check the e[...]

• If the picture is blurry or streaked , clean the printhead, alig n the printer, and then print this diagnostic page ag ain. Figure 12-6 Sample demons tration picture - blurry Figure 12-7 Sa mple demonstr ation pictu re - streaks NOTE: If cleaning the printh ead and aligning the p rinter do not solve thi s print quality issue, cont act HP suppor[...]

If the division between th e colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print th is diagnostic page again. Figure 12-10 Adja cent color blocks - blurry , fuzzy, or mixed color s NOTE: If cleaning the printh ead does not solve this pri nt quality issue, con tact HP support for se rvice. 5. Look at the labeled co[...]

Figure 12-15 Co lor bars - color mixin g (yellow bar contai ns magenta streaks) NOTE: If cleaning the printhead does not solve this print qualit y issue, contact HP support for se rvice. If you do not see an y defects on the prin t quality report, then the print ing system is workin g correctly. Th ere is no re ason to repl ace suppli es or have th[...]

To clean the g lass 1. Turn off the pro duct, unplu g the power c ord, and rai se the lid . 2. Clean the gla ss with a soft cloth or spong e slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acet one, benzene, or carb on tetrachloride on the glass, si nce they can d amage it. Do not place or spray liquid dire ctly [...]

Clean th e exteri or Use a soft cloth or slig htly moistened sponge to w ipe dust, smudges, and stain s off the case. The interior of the HP All-in-One do es not require cleaning. Keep fluids away f rom the control panel and the interior of the HP All-in-One. CAUTION: To avoid damage to the exterior of th e HP All-in-One, do not use alcohol or alco[...]

Chapter 12 136 Maintain the HP All-in-One Maintain the HP All-in-One[...]

13 Shop for ink supplies For a list of ink cartrid ge numbers, see the printed docume ntation that came with the HP All-in-One . You can also use the software that ca me with t he HP All-in-One to find out the reorde r number for all the ink ca rtridges. You can order ink cartridges online from the HP Web site. Add itionally, you can contact a l oc[...]

Chapter 13 138 Shop for ink supplies Shop for ink supplies[...]

14 Troubleshooting This section contai ns the following topi cs: • View the R eadme file • Setup troubleshooti ng • Network tr oubleshooting • Paper jams • Print quality trouble shooting • Print trouble shooting • Memory card troubleshooti ng • Scan troubleshoot ing • Copy troub leshooting • Errors View the Readme file You can r[...]

This section contains the following top ics: • The product wil l not turn on • I connected the USB cable, but I am having problems using the produ ct with my computer • After setting up the product, it does not prin t • The display shows t he wrong language • The wrong measure ments are showing in menus on the display • When I insert th[...]

• If you are using a power st rip, make sure the power strip is t urned on. Or, try plugging the p roduct directly into a power outlet . • Test the power out let to make sure it is working. Plug in an appliance that you know works, and see if the app liance has power. I f not, then there mig ht be a problem with the p ower outlet. • If you pl[...]

If prompted, choose yo ur country/region, an d then click Contact HP for technical support. Cause: You might need assistan ce to enable the product or software to function properly. I connected th e USB cable, but I am hav ing problems using the product with my computer Solution: You must first instal l the software that came w ith the product befo[...]

Solution 1: Press the O n button to turn on the produ ct Solution: Look at the display o n the product. If the di splay is blank and t he On button is not lit, the product is tu rned off. Ma ke sure th e power cord is firmly connecte d to the product and plu gged into a power out let. Press the On bu tton to turn on the product. Cause: The product [...]

The display show s the wrong languag e Solution: Chang e the language setting. For more information, see: “ Set your lang uage and count ry/region” on page 19 Cause: You might have selected the incorrect language when setting up the product. The wrong measur ements are showing in men us on the display Solution: Change the country/region se ttin[...]

• Verify that the USB cable is 3 meters (9. 8 feet) or less in length. • If you have several USB de vices attached to your computer, you might want to unplug the other devices durin g the installati on. 2. Unplug the product power cord, and then plug it in aga in. 3. Verify that the USB cable a nd power cord are plugged in. 4. Click Retry to re[...]

To uninstall the so ftware comple tely a . On the Windows taskbar, cli ck Start , Settings , Control Panel , (or just Control Panel ). b . Double-click Ad d/Remove Programs (or click Uninstall a pr ogram ). c . Remove all the items that are re lated to the HP Ph otosmart Software. CAUTION: If the com puter is manufa ctured by HP o r Compaq, do not [...]

e . If there is a check mark next to Load Star tup Items , click the check mark to remove it. f . Click the Services tab, and select the Hide All Microsoft Services box. g . Click Disable all . h . Click Apply , and then click Close . NOTE: If you receive a message stat ing Access is deni ed while making changes, click OK and continue. The message [...]

5. Install the software. To install the softw are a . Insert software CD into the CD-ROM drive of the computer. The software installa tion will start autom aticall y. NOTE: If the installat ion does not run automatica lly, from the Windo ws Start menu, cli ck Start Search (or Run ). In t he Start Search (or Run dialog box), ty pe d:setup.exe , and[...]

6. Insert the product C D-ROM into your computer’s CD-RO M drive and then start the Setup program. NOTE: If the Setup program does not appear, l ocate the setup.exe f ile on the CD-ROM driv e and double-click it. NOTE: If you no lon ger have the installation CD, you ca n download the sof tware from www.hp.com/support . 7. Follow the onscre en ins[...]

• Solution 4: Turn off the product, the comput er, and the router. • Solution 5: Try to a ccess the Embedde d Web Server on the product Solution 1: Check the cable connecti on Solution: Check th e following cables to ens ure they are connected properly. • Cables bet ween the product and the hub or router • Cables bet ween the hub or router [...]

To establish an active network connec tion 1. Check the cable connections from t he product to your gatew ay, router, or hu b to ensure connections are secure . 2. If the conn ections a re secure, turn off the p ower on the pr oduct, and then turn i t on again. Press the On butt on on the control pane l to turn the product off, and press it again t[...]

If this did not so lve the issue, try th e next solution . Solution 2: Check the active networ k connection Solution: Make sure you have an active network connection. To make su re your ne twork conn ection is active 1. If the connections are secure, turn of f the power on the produ ct, and then turn it on again. Press the p roduct button on the co[...]

If this di d not solv e the issue , try the next solutio n. Solution 5: Disable the Virtual Private Network (VPN) Solution: Try temporarily disa bling the VPN before proceeding with th e installation. NOTE: The product is not accessible during VPN sessions. Ho wever, print jobs are saved in the p rint queue. When you exit the VPN session, print j o[...]

If this did not so lve the issue, try th e next solution . Solution 2: Establish a go od signal between the pr oduct and wireless ro uter (infrastructure) or computer (ad hoc) Solution: In ord er to establish a good signal between the prod uct and wireless router (infrastructure) or computer (ad ho c), you might have to experimen t a bit. Assuming [...]

Weak signal Solution: In order to e stablish a good si gnal between the product and the wireless router, you migh t have to experiment a bit. Assum ing the equipment is f unctioning properly, try doing the follow ing things separately or in combina tion: • If your computer or wi reless router and the product are placed far apart, move them closer[...]

If this did not so lve the issue, try th e next solution . Solution 3: Enter yo ur network name (SSID) carefully Solution: Run the w ireless setup process again and enter your network name (SSID) carefully. Remem ber that the SSID is case-sensi tive. For more information, see: “ Connect to an i ntegrated wireless WLAN 802.11 network” on page 28[...]

The Printer not Found screen appears duri ng installation Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Solution 1: Turn o n the product • Solution[...]

Paper jams To help avoid p aper jams, follow these guidelines: • Remove print ed papers from the outpu t tray frequentl y. • Prevent curled or wrinkled photo paper by storing all unused ph oto paper flat in a resealable ba g. • Ensure that paper loa ded in the input tray lays flat and the ed ges are not bent or torn. • Do not combine differ[...]

3. Replace the rear door . Gently pu sh the door forward un til it snap s into place . 4. Press OK on the cont rol panel to continue the current job. Cause: Paper had jammed in th e product. Informat ion on paper The HP All-in-One is d esigned to work well with most p aper types. Test a variety of paper types before buying a large quantity. Find a [...]

• Printouts have vertical streaks • Printouts are slant ed or skewed • Ink streaks on the back of th e paper • Paper is not picked up from th e input tray • The text edges are jagged • The product p rints slowly Wrong, inaccurate, or bl eeding colors If your printout has o ne of the fo llowing print quality pr oblems, try the solutio ns[...]

Solution 2: Ch eck the pap er loaded in the input tray Solution: Make sure the paper is load ed correctly and that it is not wrinkled o r too thick. • Load paper with the sid e you want to print on f acing down. For exampl e, if you are loading glossy photo paper , load the paper with the glossy side down. • Make sure the paper lays flat in the[...]

If this did not so lve the issue, try th e next solution . Solution 5: Check the print settings Solution: Check the pri nt settings. • Check the print setti ngs to see if the color setting s are incorrect. For example, check to see if the do cument is set to print in grayscale. Or, check to see if advanced color sett ings s uch as saturati on, br[...]

After cleaning the prin thead, print a print qua lity report. Evalua te the print quali ty report to see i f the print q uality proble m still exists. For more information, see: •“ Clean the printhea d” on page 127 •“ Print and evaluate a p rint quality report” on p age 129 Cause: The print head needed to b e cleaned. If this di d not s[...]

Solution 2: Check th e ink levels Solution: Check the estimated ink leve ls in the ink cartr idges. NOTE: Ink level warnings and indicato rs provide estimates for plan ning purposes only. When you receive a low-ink warning message, consider ha ving a replacement cartridge available to avoid possib le printing delays. You do not need to replace the [...]

Cause: The wr ong kind of paper was loade d in the input tray. If this di d not solv e the issue , try the next solutio n. Solution 5: Clea n the printhead Solution: If the previou s solutions did not re solve the issue, try clean ing the printhead. After cleaning the prin thead, print a print qua lity report. Evalua te the print quali ty report to[...]

plan to use im mediately. When you have f inished printing, return any unused photo paper to the pla stic bag. This will prevent the photo pape r from curling. For more information, see: •“ Recommended pap ers for printing and cop ying” on page 60 •“ Informatio n on paper” on page 159 Cause: The wrong kind of paper w as loaded in the in[...]

Solution 1: Ma ke sure the paper is loa ded corre ctly Solution: Make sure th at the paper is loaded correctly in t he input tr ay. For more information, see: “ Load paper” on p age 63 Cause: The paper w as not loaded correctly. If this di d not solv e the issue , try the next solutio n. Solution 2: Use a higher pri nt quality setting Solution:[...]

Solution 5: Check th e ink levels Solution: Check the estimated ink leve ls in the ink cartr idges. NOTE: Ink level warnings and indicato rs provide estimates for plan ning purposes only. When you receive a low-ink warning message, consider ha ving a replacement cartridge available to avoid possib le printing delays. You do not need to replace the [...]

If this di d not solv e the issue , try the next solutio n. Solution 2: Chec k the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for th e product. Always make sure the p aper you are printing on is f lat. For best results when printing images, use HP Advanced Photo Paper. Store photo medi a in[...]

For more information, see: “ Check the estima ted ink levels ” on page 122 Cause: The ink cartridges might have in sufficient ink. If this did not so lve the issue, try th e next solution . Solution 5: Contact HP suppor t Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, an d then c[...]

Solution 2: Use a higher quality image Solution: Use a higher reso lution image. If you are printi ng a photo or graphic, and the resolution is too low, it w ill be blurry or fuzzy when printed. If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy when printed. Cause: The resolution o f the image was low. If this di[...]

For more information, see: •“ Recommended pap ers for printing and cop ying” on page 60 •“ Informatio n on paper” on page 159 Cause: The wrong kind of paper w as loaded in the input tra y. Printouts are slanted o r skewed Try the followi ng solutions if your print out does not appea r straight on the p age. • Solution 1: Make sure th [...]

Ink streaks on the back of the paper Try the following sol utions if there is smeared ink on the back of your printo ut. • Solution 1: Print o n a page of plain pape r • Solution 2: W ait while the ink dries Solution 1: Print o n a page of pl ain paper Solution: Print one or several pag es of plain paper to so ak up any excess ink in the produc[...]

Solution 2: Make sure t he paper is load ed correc tly Solution: Make sure that the paper is loade d correctly in the inpu t tray. For more information, see: “ Load paper” on page 63 Cause: The paper was not loa ded correctly. If this did not so lve the issue, try th e next solution . Solution 3: Check the print settings Solution: Check the pri[...]

3. Dip the lint-free cl oth into the purified or d istilled water, and squeeze any excess water from it. 4. Clean the rubber rol lers to remove any dust or dirt bu ildup. 5. Replace the rear door . Gently pu sh the door forward un til it snap s into place . 6. Plug the power cord back in, and tu rn on the product. 7. Try to print again. Cause: The [...]

If this did not so lve the issue, try th e next solution . Solution 2: Align the printer Solution: Align t he printer. Aligning the p rinter can help en sure excellent prin t quality. For more information, see: “ Align the pri nter” on pa ge 128 Cause: The printer needed to be aligned. If this did not so lve the issue, try th e next solution . [...]

Solution 2: Check the in k levels Solution: Check the estimate d ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide esti mates for planning purposes only. Whe n you receive a low-ink warnin g message, consider having a replacement cart ridge available to avoid po ssible printing delays. You do n ot need to replace the[...]

Solution 1: Load the st ack of en velopes corr ectly Solution: Load a stack of enve lopes in the input tray, with the en velope flaps facing up and to the left. Make sure that you rem ove all paper from t he input tray be fore loading t he envelopes. For more information, see: “ Load envelopes” on page 68 Cause: A stack of enve lopes was load e[...]

The product is not res ponding Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Solution 1: Turn o n the product • Solution 2: Load paper in the input[...]

Solution 4: Check the printer driver st atus Solution: The printer driver status might have changed to either offline or stop printing . To check the prin ter driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the print er driver had change d. If this did not so lve the issue, try th e next solution . Solution 5[...]

Solution 8: Ma ke sure the print carriage can move fr eely Solution: Unplug the po wer cable if it is n ot already unplu gged. Check to see if the print carriage will move freely from o ne side of the printer to the oth er. Do not try to force it to move if it is hun g up on something. CAUTION: Be careful not to force the print carriage. If t he ca[...]

Solution 10: Rese t the product Solution: Turn off the product, and then unpl ug the power cord. Plug the power cord back in, and then press the O n button to turn on the product. Cause: The product experienced an error. The product prints meaningless characters Try the following so lutions to resolve the issue . Solutions are listed in order, with[...]

Solution 1: Turn on the produc t Solution: Look at the On light locat ed on the product. If it is not lit, the prod uct is turned off. Make su re the power cord is f irmly connected to th e product and plu gged into a power outlet. Press the On button to turn on the produ ct. Cause: The product was turned off. If this di d not solv e the issue , tr[...]

Some documents t ake a long time to print. If nothing has print ed several minutes af ter you sent a print job to th e product, check the pr oduct display to see if there are any messages. Cause: The product was busy wi th another task. If this did not so lve the issue, try th e next solution . Solution 6: Remove al l cancelled print j obs from the[...]

Solution 9: Check the conne ction from the product to your computer Solution: Check the connection from th e product to your computer. Verify that the USB cable is s ecurely pl ugged into the USB port on the back of the pr oduct. Ma ke sure the other end of the U SB cable is plugged into a USB port on yo ur computer. After the cable is co nnected p[...]

The margins a re not printing as expected Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved. • Solution 1 : Check the prin ter margins • Solution 2 : Ver[...]

Text or graphics are cut off at the edge of the page Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Solution 1: Check the ma rgin settings • Solutio[...]

If this did not so lve the issue, try th e next solution . Solution 3: Load the st ack of pa pers cor rectly Solution: If t he paper is misfeeding, it could cause parts of the document to cut off. Remove the stack of pa per from the input t ray, and then relo ad the paper. For more information, see: “ Load paper” on page 63 Cause: The paper was[...]

Solution 2: Load paper in the in put tray Solution: If the product has on ly a few sheets remaining, l oad more paper in the input tray. If there i s plenty of paper in the inpu t tray, remove the paper, t ap the stack of paper against a flat surface, and relo ad the paper into the input tray. For more information, see: “ Load paper” on p age 6[...]

remains solid. Removi ng a memory card while it is bei ng accessed might corrup t information on the card or damage the product and card. For more information, see: “ Insert a memory card” on page 93 Cause: The product was reading the me mory card. The Attention lig ht blinks when I inser t my memory card or storag e device Try the following so[...]

Solution 1: Insert the memory ca rd proper ly Solution: Turn the memory car d so that the label fa ces up and t he contac ts are facing the product, and then push the card forward in to the appropriate slot until the Photo light turns on. If the memory card is not inserted properly, the pro duct will not respond and t he attention li ght will blink[...]

If the file system on the card is corr upt, reformat the memory card in your digital camera. For more i nformation, see the documenta tion that came with your digital camera. CAUTION: Reformatting the memory card will delete any phot os stored on the card. If you have previ ously tran sferred the p hotos from your memory ca rd to a computer, try pr[...]

If this di d not solv e the issue , try the next solutio n. Solution 4: Check the conne ction from the product to your computer Solution: Check the connection from th e product to your computer. Verify that the USB cable is s ecurely pl ugged into the USB port on the back of the pr oduct. Ma ke sure the other end of the U SB cable is plugged into a[...]

If this did not so lve the issue, try th e next solution . Solution 2: Save the photo s in a supported file format Solution: Make sure the digital ca mera is s aving pho tos in a fi le forma t that the PictBridge transfer fe ature supports (Exif/JPEG, JPEG, and DPOF). Cause: The images were not in a suppo rted format. If this did not so lve the iss[...]

Scan fails Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Solution 1: Turn on your co mputer • Solution 2: Check the conn ection from the product to[...]

Scan fails because of insuff icient computer memory Solution: Close a ll programs that are no t in use. This incl udes programs that run in the backgroun d, such as screen savers and virus checkers. If you turn off your virus checker, remember to tu rn it back on after you finish your scan. If this does not work, it m ight help to restart your comp[...]

Cause: If yo u used the Text image type to scan t ext that you planned to edit, the scanner might no t have recognized color text. The Text image type scans at 300 x 300 dpi, in black a nd white. If you scanned an origina l that has graphics or art work surrounding the text, the scanner might not have recog nized the text. Text format is incorr ect[...]

Solution 3: Select the correct OCR lan guage Solution: Select the correct OCR langua ge in the softw are. NOTE: If you are using HP Photo smart Essential, the Optica l Character Recognition (OCR) software migh t not be installed on your compute r. To install the OCR software, yo u mu st re-insert the soft ware disk and select OCR under the Custom i[...]

Copy troubleshooting Use this section to solve these copy prob lems: • Nothing happen s when I try to copy • Parts of the orig inal do not appear or are cu t off • Fit to Page is not workin g as expected • The image is cropped when I make a borderless copy • The printout is blank • A borderless copy has whit e space around the e dges No[...]

If this did not so lve the issue, try th e next solution . Solution 3: Wait unti l the product completes the curren t operation Solution: Check the On lig ht. If it is blinking, the product is busy. Cause: The product was busy copyi ng or printing. If this did not so lve the issue, try th e next solution . Solution 4: The prod uct does not support [...]

Cause: The origi nal was placed incorrectly on the glass. Fit to Page is not working as expected Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Soluti[...]

Solution 3: Wipe the glass and the back of the document lid Solution: Turn of f the product, unpl ug the power cord, and then use a soft cloth to wipe the glass and the back of the docume nt lid. For more information, see: •“ Clean the g lass” on page 133 •“ Clean the l id backing” on page 1 34 Cause: Debris might have been stu ck on th[...]

The printo ut is blank Solution: Load the original pri nt side down on the right f ront corner of the glass as shown below. Cause: The origi nal was placed incorrectly on the glass. A borderless co py has white spa ce around the edges Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution f[...]

For more information, see: •“ Recommended pap ers for printing and cop ying” on page 60 •“ Load paper” on pa ge 63 Cause: You were trying to make a borderless copy without using photo p aper. Errors This section cont ains the following cat egories of messa ges about your pro duct: • Product messages • File messages • General user [...]

Carriage blocke d Solution: Turn off the product and open the ink cartridge access do or to access the print carriage area. Remove any object s that are blocking the pr int carriage (including any packing materials), an d then turn on the prod uct again. Follow the pro mpts on the display t o continue. Cause: The print carriag e was blocked. Carria[...]

Carriage st all Solution: Turn off the product and open t he ink cartridge access door to access the print carriag e area. Remove any objects tha t are blocking the print carriage (including any packing mat erials), and then turn on the product ag ain. Follow the pro mpts on the display to continue. Cause: The print carriage was blo cked. Product s[...]

Go to: www.hp. com/support . If prompted, choose your country/ region, and then click Contact HP for information on calling for techni cal support. Cause: The revisi on number of the pro duct firmware did n ot match the revisi on number of the soft ware. Memory is full Solution: Try making fewer copies at a ti me. Cause: The docume nt you were copy[...]

Cause: The print carriage was blo cked. Photo tray problem Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved. • Solution 1: Loa d more paper in the phot o [...]

Solution 4: Make sur e the sheets of paper are not stuc k together Solution: Remove the paper from the photo tray and shu ffle the paper so it doe s not stick together. Reload the paper int o the photo tray and try printing again. Cause: Two or more pieces of paper were stuck together. If this di d not solv e the issue , try the next solutio n. Sol[...]

NOTE: Before starti ng to troub leshoot, ma ke a copy to verify that the hardwa re is functioning corre ctly. If you cannot make a copy, see “ Trou bleshooting” on page 139 fo r more trouble shooting informa tion. Try each of the foll owing so lutions separa tely. After completing the steps for each solution, try to scan again. If the product s[...]

6. Insert the product CD -ROM into your comput er’s CD-ROM drive an d then start the Setup program . NOTE: If the Setup prog ram does not appear, l ocate the setup.exe fil e on the CD-ROM dri ve and double-click it. NOTE: If you no longer have the i nstallation CD, you can dow nload the software from www.hp .com/suppo rt . 7. Follow the on screen[...]

Solution 3: Verify if the Digi tal Imaging Monitor i s running Solution: Verify that t he Digital Imaging Monitor is running. To check that the Digital Imaging Monitor is running 1. Look for th e Digital Imaging Monitor icon in the system tray at the lower right side of the screen, ne ar the time. 2. If the Digital Imaging Monitor icon is not pres [...]

Solution 5: Chec k the power supply Solution: Check the pow er supply. To check the power supply 1. Make sure the power cord is f irmly connected to both the product and the power adapter. Plug th e power cord into a powe r outlet, surge prote ctor, or power strip. 1 Power connection 2 Power cord and adapter 3 Power ou tlet 2. Make sure th e produc[...]

Solution 6: Check the USB connecti on between the product and the computer Solution: Check the USB co nnection between the product and the computer.If t he product is conn ected to th e computer th rough a wire d or wireless conn ection ma ke sure that the re spective connections are active and the product is t urned on. To check the USB co nnectio[...]

8. Restart the computer. 9. After the com puter restar ts, try to sca n again. Cause: The product was not properly connected to the computer. If this di d not solv e the issue , try the next solutio n. Solution 7: Tr y scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Wind ows Image Acquisition (WIA) inste ad of the HP Solut[...]

Solution 8: Di sable the Lexbces servi ce Solution: Check if the Lexbce s service is started, and disable it. If a Lexmark or Del l all-in- one device i s connected with a USB cable to a computer where product is instal led, the HP software mig ht not scan because the Lexbce s service is running. NOTE: This solution only ap plies if you have a Lexm[...]

g . Enter a filena me for the backed up Registry. HP suggests naming the file with the current date; for exam ple: Registry Backup 04_01_07. h . Click Save to save the Registry. 6. Edit the registry. To edit the Registry a . Select the HKEY_LOCAL_MACHINESystemCurrentControlSet Service sSpooler Registry key. Details of the Reg istry key appears [...]

Solution 9: Ru n the Scan Diagnosti c Utility Solution: Down load and run the Scan Di agnostic utilit y to find and correct problems with your product. To download and run the Scan Diagnostic u tility 1. Go to: www.hp.com and click Software and driver d ownloads . 2. Select Download driv ers and software (and fir mware) . 3. Type your product na me[...]

handshake timi ng between HP product chip set and certain types of USB chipsets on the computer. To check the USB ch ipset and controller 1. On the Windows t askbar, click Start , right-click My Computer , and t hen click Properties . 2. Click the Hardware tab, and then click Devi ce Manager . 3. Open Universal Serial Bus Contro llers by clicking t[...]

8. Make sure the power cord i s firmly connected to both th e product and the power adaptor. Plug the power cord into a po wer outlet, surge prot ector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the product. 10. Print a printer statu s report to test t he basic standalone functionality of the product. See[...]

3. Press the down arrow butt on to highlight Tools , and then pres s OK . 4. Press the down arrow butt on to highlight Printer Status Report , and then press OK . The produc t prints a status report. More information about usi ng a USB hub • Verify that the USB hu b is a powered hub and the power ad apter is plugged in. Some powered hubs do not i[...]

c . Remove all the items that are re lated to the HP Ph otosmart Software. CAUTION: If the com puter is manufa ctured by HP o r Compaq, do not remove any applicat ions other than those listed below. • HP Imaging device f unctions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo an d imaging galle ry • HP Photosm[...]

h . Click Apply , and then click Close . NOTE: If you receive a message stat ing Access is deni ed while making changes, click OK and continue. The message will not prevent you from making the changes. i . Click Restart to apply the changes to the computer du ring the next restart. After the computer restarts, the You’ve used system configuration[...]

Unable to prin t Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is resolved. • Solution 1: Print a printer status report • Solution 2: Cl ear the print queue • [...]

Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print qu eue 1. Restart your comput er. 2. After the comput er has restarted, chec k the print queu e. a . Depending upon your operating system, do one of the following: • Windows Vista: On t he Windows taskbar, click Start , click Control Pan[...]

After reconnecting the USB cable, the product should sta rt printing the j obs in queue. NOTE: If you are connecting the pro duct through a USB hub, make sure the hub is turned on. If the hub is on, try conne cting directly to your com puter. 5. If the produ ct does not start printing aut omatically, start anoth er print job. Cause: The product was[...]

7. If the wrong drive r is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: The prod uct was not to be set as the de fault printer, or th e wrong driver might have been conf igured. If this di d not solv e the issue , try the next solutio n. Solution 5: Check if the printer is paused or of[...]

If this did not so lve the issue, try th e next solution . Solution 7: Stop and restart the pri nt spooler Solution: Restart the print spooler. To stop and restart the pri nt spooler 1. On the Windows taskbar, click Start , and then click Control Panel . 2. Double-click Ad ministrative Tool s , and then double -click Service s . 3. Scroll down th e[...]

Product might not be correc tly installed Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Solution 1: Re set the product • Solution 2: Ch eck the pow[...]

3. If the product is not receiving electrical power, connect it to anoth er power outlet. 4. Turn off the prod uct and reset it by disconnecti ng the power cord. 5. Wait 5 seconds, and plug in the power cord. 6. Turn on the product. 7. Try to scan again. To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB por[...]

7. If another USB cable is ava ilable, try using that on e instead. 8. Restart the computer. 9. After the com puter restar ts, try to sca n again. Cause: The product was not properly connected to the computer. If this di d not solv e the issue , try the next solutio n. Solution 3: Restart the com puter Solution: Restart the comp uter. Cause: You mi[...]

5. Disconnect the pr oduct from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not conn ect the pro duct to your comp uter until after yo u have reinstalle d the softwar e. 6. Insert the HP Photosmart CD -ROM into your computer’s CD-ROM drive and then start t[...]

Solution 1: Re set the product Solution: Turn off the produ ct and reset it by disconnecting t he power cord. Wait 60 seconds, and then plu g in the power cord. Turn on t he product. Cause: You needed to re set the product. If this di d not solv e the issue , try the next solutio n. Solution 2: Check the po wer cord and USB cabl e Solution: Make su[...]

To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged i nto a USB port on your computer. 3. Try to scan again. If the scan fails, cont inue to the next step. 4. Do one of the f ollowing, depen ding upon how the produ ct is c[...]

Solution 3: Restart the com puter Solution: Restart the comp uter. Cause: You might not h ave restarted the compu ter after installing the product software. Or, the re might have been anot her problem with the compu ter. If this di d not solv e the issue , try the next solutio n. Solution 4: Unins tall and reinst all the product Solution: Uninstall[...]

7. Follow the onscreen instructions and the in structions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanni ng, remove the f ollowing addit ional applications from the Add/Remove Programs list, if t hey are present. CAUTION: If the com puter is manufact ured by HP o r Compaq, do not remove any ap[...]

3. Remove all the items th at are related to the HP scanni ng software. A message appears on the computer to restart aft er removing some programs from the Add/Remove Programs li st. 4. Select Click here to restart la ter . 5. Disconnect the product from your computer and th en restart your comput er. NOTE: It is important t hat you disconnect the [...]

3. Remove all the items th at are related to the H P scanning software. A message appears on the comp uter to restart after rem oving some programs from the Add/Remove Programs list. 4. Select Click here to restart later . 5. Disconnect the pr oduct from your computer and then restart your computer. NOTE: It is important that you disconnect the pro[...]

• Solution 5: Uninst all and reinstall the HP Pho tosmart Software • Solution 6: Contac t HP support for service Solution 1: Re set the product Solution: Turn off the produ ct and reset it by disconnecting t he power cord. Wait 60 seconds, and then plu g in the power cord. Turn on t he product. Cause: You needed to re set the product. If this d[...]

To check the USB co nnection 1. Verify that the USB cable i s securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged i nto a USB port on your computer. 3. Try to scan again. If the scan fails, cont inue to the next step. 4. Do one of the f ollowing, depen ding upon how the produ ct is c[...]

Solution 3: Restart the com puter Solution: Restart the comp uter. Cause: You might not h ave restarted the compu ter after installing the product software. Or, the re might have been anot her problem with the compu ter. If this di d not solv e the issue , try the next solutio n. Solution 4: Unins tall and reinst all the product Solution: Uninstall[...]

7. Follow the onscreen instructions and the in structions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanni ng, remove the f ollowing addit ional applications from the Add/Remove Programs list, if t hey are present. CAUTION: If the com puter is manufact ured by HP o r Compaq, do not remove any ap[...]

Solution 1: Insta ll the HP Photos mart Softwa re Solution: Install the HP Photosmart Soft ware that came with the product. If it is installed, restart your compute r. To install the HP Photosmart Software 1. Insert the product CD -ROM into your comput er’s CD-ROM drive an d then start the Setup program . 2. When prompted, click Install Mo re Sof[...]

connection, make su re that the respe ctive connections are a ctive and the product is turned on. For more information on setting up the product and conn ecting it to your computer, see the Start Here guid e that came with t he product. Cause: The product was not properly connected to the compute r. File messages The followi ng is a list of file-re[...]

Cause: Some of the files on the i nserted memory ca rd or attached storage device were damaged. Photos not f ound Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is res[...]

Supported file ty pes for the product The product softw are only recognizes JPG and TIF i mages. File corrupted Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution f irst. If the first solu tion does not solve the probl em, continue trying the remaining solu tions until the issue is reso[...]

Memory card error Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Solution 1: Remove a ll but one memory card • Solutio n 2: Remove the memory card a[...]

If this did not so lve the issue, try th e next solution . Solution 2: Empty the Recycle Bi n on your desktop Solution: Empty the Recycle Bin on your desktop . You might also need to remove files from the ha rd disk; for example, delete temporary fil es. Cause: For scanning, there must be at least 50 MB of space availab le on your computer's h[...]

Solution 3: Pu sh the memo ry card all t he way forwa rd Solution: Remove the memory card and reinsert it in the memory card slot until i t stops. Cause: You had not full y inserted th e memory card . Use only one card at a time Solution: You can insert only one memory card at a t ime. If more than one m emory card is inserted, th e attention ligh [...]

If the memory card is no t inserted properly, the product w ill not respond and the attention ligh t will blink rapi dly. After the memory card has been inserted properly , the Photo light will blink green for a few seconds, and then remain lit. Cause: You had not fully inserted the memory card. Paper messages The following is a list of paper-relat[...]

Out of paper Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Solution 1: Repla ce the rear door • Solution 2: Make sure the paper is loaded correct l[...]

For more information, see: •“ Set the paper type f or printing” on page 75 •“ Change the print speed or qualit y” on page 76 •“ Print using Maximu m dpi” on page 82 Cause: The paper type or print qualit y settings were set incorrect ly. If this did not so lve the issue, try th e next solution . Solution 4: Clean the paper feed rol[...]

6. Plug the power cord back in, and tu rn on the product. 7. Try to print again. Cause: The rolle rs were dirty and needed t o be cleaned. If this di d not solv e the issue , try the next solutio n. Solution 6: Contact HP s upport for service Solution: If you have completed all of the steps pro vided in the prev ious solutions and are still having [...]

3. Replace the rea r door. Gently push the door forward until it snaps into place. 4. Press OK on the control panel to continue the current job . Cause: Paper had jammed in the product. Paper mismatch Solution: Chang e the print sett ing or load the appropriat e paper in the inpu t tray. • Do not use paper that i s too thin, that has a slick text[...]

Cause: The pr int setting chosen f or the print job d id not match th e paper load ed in the product. Power and co nnection messages The following is a list of power- and connection -related error messages: • Product not found • Communicatio n test failed • Improper shutdow n • Two-way communication lost Product not found Solution: If the p[...]

to the product and pl ugged into a power outlet. Press the On button to turn on th e product. Cause: The product was turned off. If this did not so lve the issue, try th e next solution . Solution 2: Connect the prod uct to the computer Solution: If the pro duct is not properly connect ed to the computer, communication errors can occur. Make sure t[...]

Solution 1: Turn on the produc t Solution: Look at the display o n the product. If the di splay is blank and t he On button is not lit, the product is tu rned off. Ma ke sure th e power cord is firmly connecte d to the product and plu gged into a power out let. Press the On bu tton to turn on the product. Cause: The product was turned off. If this [...]

• Ink service capacity warning • Ink system failure • Check ink cartridges • Install printh ead and then cartri dges • Non-HP cartridg e • Original HP in k depleted • Previously used genuin e HP cartridge • Printhead appears t o be missing or damage d • Printhead problem • Problem with prin ter preparation • Sensor issue • I[...]

Solution 2: Contact HP s upport Solution: You can continue to print from your product, but for optimum p rint quality you should ali gn the printhead. If the alignment sti ll will not work and print quality is unacceptable, contact HP su pport for service . Go to: www.hp.com/support . If prompted, choose your country/ region, and then click Contact[...]

Solution 2: Contact HP suppor t Solution: You can contin ue to print from your product, bu t for optimum print qu ality you should align the printhead. If th e alignment still w ill not work and print quality is unacceptable, contact HP suppo rt for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, an d then click Conta[...]

Solution 2: Remove objects bloc king the path Solution: Remove any objects, such a s paper, that are blocking the print carriage path. Then rese t the product. To clear the prin t carriage 1. Leave the product on an d then disconnect the power cord an d the USB cable from the back of the pro duct. CAUTION: Make sure the produ ct is on before discon[...]

4. Close the ink cartrid ge access door. 5. Check for a paper jam in the back o f the product. 6. Reconnect only t he power cord. If the product does not a utomatically turn on, press the On button. NOTE: The product might go through a warm -up period of up to two minutes. Lights might flash and the p rint carriage mi ght move . Wait until thi s wa[...]

If this di d not solv e the issue , try the next solutio n. Solution 3: Ensure that the produc t is connecte d to a suitab le power s ource Solution: Verify that the product is properly connected to a suitable pow er source. To verify th e product is connec ted to a suitab le power s ource 1. Make sure that you are using the power cord provided wit[...]

Cartridges in wr ong slot Solution: Remove and rei nsert the indicated ink cartridg es into the correct slots by matching color of cartrid ges to color and icon for each slot . Printing cannot occur w ithout one of ea ch type of ink cartridge inserted into th e correct slot. For more information, see: “ Replace the ink cartridges” on page 123 C[...]

If you are using ink cartri dges that are not compatibl e with the product, repl ace the indicated ink cartridge s with ink cartridges th at are compatible. CAUTION: HP recommends that you do not remove a n ink cartridge until a replacement is ready to instal l. If it appears that you are using the corre ct ink cartridges, proceed to the ne xt solu[...]

Ink level warnings and indicators provide est imates for planning purposes only. When you receive an ink alert message, consider ha ving replacement ink cartridg es available to avoid possible pri nting del ays. For more information, see: “ Replace the ink cartridges” on page 123 Cause: The indicated ink cartridges di d not have enough ink to p[...]

3. Make sure the ink cart ridges are installed in th e correct slots. Match the shape of th e icon and color of the in k cartridge with the slot that has the same shaped icon and color. 4. Run your finger alon g the top of the ink cartrid ges to locate any cartridge s that are not snapp ed completely dow n. 5. Press down on any cartridges that a re[...]

11. Reinstall t he ink cartridge. It should now snap down in to place. 12. Close the ink cartri dge access door, and check if the error message has gone away. 13. If you still rece ive the error message, tu rn the product off, an d then on again. Cause: The indicated ink cartridges were not inst alled correctly. If this did not so lve the issue, tr[...]

To clean the electrical con tacts 1. Make sure th e product is turned on . 2. Open the ink cartrid ge access door by lifting f rom the front right o f the product, until the door locks into place. The print carria ge moves to the center of the product. NOTE: Wait until the p rint carriage stops moving before proc eeding. 3. Locate the ink cartridg [...]

5. Wipe the contac ts with a dry swab or lint-free cloth . CAUTION: Be careful not to move any ink or other debris onto th e clear plastic ink window ne xt to the contacts. 6. On the inside of the product, locate the contacts in the p rinthead. The contacts look like a set of four copp er or gold-co lored pins positioned to meet the contacts on the[...]

Cause: The print carriage latch was not closed prop erly. If this di d not solv e the issue , try the next solutio n. Solution 4: Replac e the ink cartridge Solution: Replace the indicated ink cartridge. Check to see if your in k cartridge is still under warranty and the end of warranty dat e has not been rea ched. • If the end of w arranty date [...]

If prompted, choose yo ur country/region, an d then click Contact HP for information on callin g for te chnical support. Cause: The printhead or the ink de livery system failed and th e product can no longer print. Check ink cart ridges Try the following so lutions to resolve the issue . Solutions are listed in order, with the m ost likely solution[...]

The print carria ge moves to the center of the product. NOTE: Wait until the p rint carriage stops moving before proc eeding. 3. Make sure the ink cart ridges are installed in th e correct slots. Match the shape of th e icon and color of the in k cartridge with the slot that has the same shaped icon and color. 4. Run your finger alon g the top of t[...]

10. Gently bend the tab away from the ink cartridge . CAUTION: Be careful not to bend th e tab out more than abou t 1.27 cm (0.5 inches). 11. Reinstall t he ink cartridge. It should now snap down in to place. 12. Close the ink cartri dge access door, and check if the error message has gone away. 13. If you still rece ive the error message, tu rn th[...]

Install prin thead and then cartridges Try the following sol utions to resolve the issue. Solutions are listed i n order, with the m ost likely solution first. If the first solution does no t solve the problem, cont inue trying the remaining solut ions until the issue is resolved. • Solution 1: Insta ll the printhead and then cartri dges • Solu[...]

4. Lift the latch ha ndle on th e print carri age until it stops. 5. Remove the printhead by liftin g it straight up. 6. Make sure the latch handle is rai sed, and then reinse rt the printhead. 7. Carefully l ower the latch h andle. NOTE: Make sure you lower the lat ch handle before reinserti ng the ink cartridges. Leaving the latch handle raised c[...]

8. Using the col ored shaped icons for help , slide the ink cartridge into the empty slot until it clicks i nto place and is seated f irmly in the slot. 9. Close the ink cartridg e door. Cause: The print head or ink cartridges were not installed or in correctly installed. If this di d not solv e the issue , try the next solutio n. Solution 2: Conta[...]

NOTE: HP cannot guaran tee the qualit y or reliabilit y of non-HP suppl ies. Printer service or repairs required as a resul t of using a non-HP sup ply will not be co vered under warranty. If you believe you purchased genuine H P ink cartridges, go to: www.hp.com/go/antic ounterfeit For more information, see: “ Replace the ink cartridges” on pa[...]

NOTE: HP recommends th at you do not leave the ink cartri dge outside of the printer for an extended period of time. If a used cartridg e is installed, check the print quality. If it is not satisfactory, run the cleaning procedure from the toolbox. Cause: The genui ne HP ink cartridge was previously used in some other produ ct. Printhead appears to[...]

3. Remove all of the in k cartridges and place them on a piece of paper with the ink opening poi nting up. 4. Lift the latch ha ndle on th e print carri age until it stops. 5. Remove the printhead by liftin g it straight up. Chapter 14 280 Troubleshooting Troubleshoot ing[...]

6. Clean the printhea d. There are three are as of the printhead t hat need to be cleaned : the plastic ramps on both sides of the in k nozzles, the edge betw een the nozzles and t he electrical contacts, and the ele ctrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touc[...]

b . Use a fresh, lightly dampened, lint-free cloth to wi pe any accumulated ink and debris from the edg e between the nozzles and th e contacts. c . Use a fresh, lightl y dampened, lin t-free cloth t o wipe the pla stic ramps on both sides of the n ozzles. Wipe away from t he nozzles. d . Wipe the previously cle aned areas dry with a dry lint-f ree[...]

c . Wipe the area dry with a dry li nt-free cloth before proce eding to the next step . 8. Make sure the latc h handle is raised, and then reinsert the printhead. 9. Carefully lower the la tch handle. NOTE: Make sure you lower the latch ha ndle before reinserting the ink cartridges. Leaving th e latch handle raised can result in in correctly seated[...]

Solution 2: Contact HP suppor t Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, an d then click Contact HP for information on callin g for te chnical support. Cause: There was a problem with the pri nthead or ink cartridge s. Printhead probl em Try the following so lutions to resolve [...]

3. Remove all of the ink cartridges and place them on a piece of paper w ith the ink opening poi nting up. 4. Lift the latch h andle on the print carriage until it st ops. 5. Remove the pr inthead by lifting i t straight up. Errors 285 Troubleshooting[...]

6. Clean the printhead. There are three ar eas of the printhead that need to be cleaned: t he plastic ramps on both sides of the i nk nozzles, the edge betw een the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch th[...]

b . Use a fresh, lightly dampened, l int-free cloth to wipe any accumulat ed ink and debris from the edg e between the nozzles and the contacts. c . Use a fresh, light ly dampened, lint -free cloth to wipe the plastic ramps on bot h sides of the nozzles. Wipe away from the nozzles. d . Wipe the previously cl eaned areas dry with a dry l int-free cl[...]

c . Wipe the area dr y with a dry lint-fre e cloth before proc eeding to the n ext step. 8. Make sure the latch handle is rai sed, and then reinse rt the printhead. 9. Carefully l ower the latch h andle. NOTE: Make sure you lower the lat ch handle before reinserti ng the ink cartridges. Leaving the latch handle raised can result in incorrectly seat[...]

Solution 2: Contact HP s upport Solution: Contact HP support for service. Go to: www.hp. com/support . If prompted, choose your country/ region, and then click Contact HP for information on calling for techni cal support. Cause: There was a problem with the pri nthead. Problem with pr inter prepar ation Solution: Check the print quality of the curr[...]

3. Open the ink cartridge access doo r by lifting from the front rig ht of the product, until the door locks into place. The print carri age moves to the center of the product. NOTE: Wait until the print carriage st ops moving be fore proceeding. 4. Locate the sensor i nside the product. The sensor is a square , black pl astic par t slightly larger[...]

If the probl em is not resolved, printing can contin ue, but the ink system behavior m ight change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridg es are reinstalled in th e product when instructed. Leavi ng them outside of the prod uct for an extended period of ti me can result in damage to the ink [...]

b . Place the ink cartridg e on a sheet of paper wi th the ink opening pointing up. c . Repeat steps a and b for each i nk cartridge. 5. For each ink cartrid ge, wipe the sensor win dow with a dry swab or lint-free clot h. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bot tom of the ink cartridg[...]

Go to: www.hp. com/support . If prompted, choose your country/ region, and then click Contact HP for information on calling for techni cal support. Cause: The sensor w as defective. Ink cartridge is mi ssing, incorre ctly installed, or not intended for your pro duct Try the following sol utions to resolve the issue. Solutions are listed i n order, [...]

The print carri age moves to the center of the product. NOTE: Wait until the print carriage st ops moving be fore proceeding. 3. Make sure the ink cartridges ar e installed in t he correct slots. Match the shape of the i con and color of the ink cartridge w ith the slot that has the same shap ed icon an d color. 4. Run your finger alon g the top of[...]

10. Gently bend t he tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than abou t 1.27 cm (0.5 inches). 11. Reinstall t he ink cartridge. It should now sna p down into place. 12. Close the ink cartri dge access door, and check if the error m essage has gone away. 13. If you still rece ive the error message, turn the[...]

If you stil l receive this me ssage af ter cleaning the ink cartridge contacts, you might have a damaged ink cartridge. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the ink cartridge access doo r by lifting from the front rig ht of the product, until the door locks into place. The print carri age moves to the cent[...]

4. Hold the ink cartridg e by its sides with the bot tom pointing up and locate t he electrical contacts on the ink cartridge. The electrical cont acts are four small re ctangles o f copper or gold-colored meta l on the bottom of t he ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the cont acts with a dry swab or lint -free cloth. CAUTIO[...]

9. Close the ink cartri dge door, and check if the error me ssage has gone away. 10. If you still rece ive the error message, tu rn the product off, an d then on again. Check to see if your ink cartridge is still under warranty and th e end of warranty date has not been reached. • If the end of w arranty date has been reached, purcha se a new ink[...]

To clean the sensor i n the product 1. Gather swabs or a lint-f ree cloth to use for the clea ning procedure. 2. Make sure th e product is turned on . 3. Open the ink cartrid ge access door by lifting f rom the front right o f the product, until the door locks into place. The print carria ge moves to the center of the product. NOTE: Wait until the [...]

If the prob lem is not resolved, p rinting can continue, b ut the ink system behavi or might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink ca rtridges are reinstalled in the product wh en instructed. Leaving th em outside of the product for an extended period of time can result in damage to the ink c[...]

b . Place the ink cartridge on a sheet of paper with the i nk opening pointing up . c . Repeat steps a and b for each in k cartridge. 5. For each ink cartridge, w ipe the sensor window with a dry swab or lint-free cl oth. The sensor window is an area of clear plas tic near the copper o r gold-colored metal contacts on the bottom of the ink cartridg[...]

Go to: www.hp.com/support . If prompted, choose yo ur country/region, an d then click Contact HP for information on callin g for te chnical support. Cause: The sensor was defect ive. Chapter 14 302 Troubleshooting Troubleshoot ing[...]

15 HP warranty and support Hewlett-Packard provides Internet and phone su pport for the HP All-in-One. This section contains the following topics: • Warranty • Ink cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP[...]

Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at ww w.hp.com/support . HP o nline support is available to all HP customers. It is the fastest source for up-to-date p roduct information and expert assistance and in cludes the follow ing featur[...]

d . Be prepared to describe your problem in detail. e . Have your serial number ready. You can view the serial number by looking at the sticker on the rear sid e of the HP All-in- One. The serial number is the 10-character code in the upper left corner of the sticker. NOTE: The device serial number can also be accessed using the H P Photosmart soft[...]

HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, se e “ Pack the HP All-in-One” on page 308 . HP Korea customer support Chapter 15 306 HP warranty and support HP warranty and support[...]

Prepare the HP All-in-One for shipment If, after contacting HP support or returnin g to the point of purcha se, you are requested to send the HP All-in-One in for service, make sure you remove and keep the following items b efore returning your device: • The control panel faceplate • The power cord, USB cable, and any other cable connected to t[...]

4. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-in- One. CAUTION: The replaceme nt HP All-in-One migh t not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP All-in-One arrives, reattach your control pane l faceplate. You must attach [...]

16 Technical information The technical specifications and international r egulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed do cumentation that came with the HP All-in-One. This section contains the following topics: • Specifications • Environmental product stewardship progr[...]

NOTE: For a complete list of supported media sizes, see the printer driver. Print specifications • Print speeds vary according to the complexity of the docu ment • Panorama-size printing • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Copy specifications • Digital image processing • Maximum number of copies varies by model [...]

• Energy Star® notice • Attention California users • Battery disposal in the Netherlands • Battery disposal in Taiwan • EU battery directive • Disposal of waste equipment by users in private households in the Europea n Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 :2002. Plasti[...]

Attention Californ ia users The battery supplied with this product may contai n perchlorate material. Special handling may apply. For more information, go to the following Web site: www.dtsc.ca.gov/hazard ouswaste/perchlorate Battery dispos al in the Netherlands Dit HP Produc t bev at een lithium-manganese-diox ide batterij. Dez e bevindt zi ch op [...]

EU battery directive European Union Batter y Directive This produc t contains a battery that is used to maintain data integr ity of real time clock or pr oduct settings and is designed to las t the life of the product . Any attempt to s ervice or replace this battery should be perfor med by a qualified se rvice technic ian. Directive sur les batter[...]

Disposal of waste equ ipment by users in private households in the Europ ean Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicat es that this product must not be dispos ed of with your other hous ehold wa ste. Ins tead, it is your re sponsibility to dispose o[...]

Regulatory notices The HP All-in-One meets product requirements fr om regulatory agencies in your country/reg ion. This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the pow[...]

FCC statement FCC sta tement The Unit ed States F ederal Comm unications C ommissio n (in 4 7 CFR 1 5 . 1 05) ha s spec ified that the follo wing notice be br ought to the attentio n of users o f this produc t. This equipmen t has been tested and f ound to compl y with the limits f or a Clas s B digital dev ice , pursuant to P ar t 1 5 of the FCC R[...]

Notice to users in Ja pan about the power cord Noise emis sion statem ent for German y Geräusc hemission LpA < 7 0 dB am Arbeits platz im Normalbetri eb nach DIN 4 5 6 3 5 T . 1 9 Toxic and hazardo us substance table Declaration of conformity (Eur opean Economic Area) The Declaration of Conformity in this docum ent complies with ISO/IEC 17050-1[...]

HP Photosmart C6300 All-i n-One series declaration of c onformity Regulatory wireless statements This section contains the following regulatory information pertaining to w ireless products: • Exposure to radio frequency radiation • Notice to user s in Brazil • Notice to users in Canada • European Union regulatory notice • Notice to user s[...]

Exposure to radio frequency radiatio n Exposure to radio frequency radiation Caution The r adiated output po w er of this dev ice is far belo w the FCC r adio fr equency e xposur e limits. Ne vertheles s, the dev ice shall be used in such a manner that the potential f or human contac t during nor mal operation is minimi zed . This produc t and any [...]

European U nion regu latory noti ce European Union Regulator y Noti ce Produc ts bearing the CE mar king comply w ith the fo llow ing E U Direc tiv es: • Lo w V oltage Directi ve 2006/9 5/EC • EMC Direc tiv e 2004/1 08/E C CE compliance of this pr oduct is valid onl y if pow er ed with the cor r ect CE-mar ked A C adapter pr ov ided by HP . If [...]

Notice to us ers in Taiwan Regulatory wireless statements 321 Technical information[...]

Chapter 16 322 Technical information Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper copy 109 specifications 309 13 x 18 cm photo paper load 63 2 pages on 1, print 86 4 pages on 1, print 86 4 x 6 inch (10 x 15 cm) borderless photos print 80 4 x 6 inch photo paper copy 109 5 x 7 inch photo paper, load 63 802.11 wireless, configuration page 45 802.3 wired, configuration page 44 A A4 paper[...]

crop borderless copy is wrong 202 fails 247 crop an original 113 crop photos 98, 118 customer support warranty 303, 305 D damaged, ink cartridge 266 darken copies 111 declaration of conformity European Economic Area 317 default gateway 45 default gateway (802.3 wired) 44 default printer, set as 74 default settings restore 21 default settings, resto[...]

J jams, paper 70 L labels load 69 specifications 309 landscape orientation 76 language, set 19 legal paper copy 109 load 63 specifications 309 letter paper copy 109 load 63 specifications 309 lid backing, clean 134 lighten copies 111 link configuration 45 speed 39 load 13 x 18 cm photo paper 63 5 x 7 inch photo paper 63 A4 paper 63 envelopes 68 ful[...]

edit scanned 105 flip horizontal 97 ink sprays 189 missing 245 print borderless 80 print on photo paper 81 remove red-eye 97 rotate 98, 118 zoom 98, 118 poor fax printout quality 163 poor printout quality 160 portrait orientation 76 postcards load 66 posters 89 Power saving 21 preview copy 108 preview print job 77 print 2 or 4 pages on 1 86 address[...]

save to memory card 104 scan specifications 310 stop 106 text appears as dotted lines 196 text format incorrect 197 text incorrect 197 to memory card 104 troubleshooting 194 scan glass clean 133 scan to menu 13 security Bluet ooth 5 3 Bluetooth ada pter 54 network, WEP key 28, 32, 33, 34, 46, 47 troubleshoot 32 self-test report 128 set print option[...]

328 Index[...]