HP (Hewlett-Packard) CZ152A#B1H инструкция обслуживания

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HP Officejet 4610 All-in-One series/HP Officejet 4620 e- All-in-One series User Guide[...]

Copyright informati on © 2012 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packar d Company notices The information contain ed in this document is su bject to change without notice. All rights reserved. Reproduction, adaptation, or translatio n of this material is prohibited without prior written permission of Hewlett-Packard, excep[...]

Contents 1 Get started Accessibility......................... ................................................................ ......................... ..............9 Eco............ ........................ ...................... ......................... ......................... ................ ................10 Manage Power.................[...]

Print on envelopes ..................................... ............................................ ............................ .......32 Print on envelopes (Windows)............. ........................................................ .......................33 Print on envelopes (Mac O S X)......................................................[...]

Set up speed-dial entries. ............................................. .......................................... .............. ....57 Set up and change Qu ick Contact entries..........................................................................58 Set up and change Qu ick Contact group entries........................ ........................[...]

8 Solve a problem HP support.......... ............................... ............................... ............................ ................. ...... .....78 Obtain electron ic support......... ........................... .................................. ..............................79 HP support by phone... ..............................[...]

Solv e wirele ss proble ms (HP O fficej et 4620 e -All-in -One ser ies).. ............................. ...........112 Basic wireless troubleshooting.........................................................................................113 Advanced wireless troubleshoot ing..........................................................................[...]

Printer specifications......................................................................................................... .....141 Physical specifications..... ............................ .................................. ................................. ..14 1 Product features a nd capacities...............................................[...]

Environmental produ ct stewardship program.........................................................................158 Paper use.................................................................. .................................................... ...1 58 Plastics.................... .................................................................[...]

D Network setup (HP O fficejet 4620 e-All-in-One series) Set up the printer fo r wireless communication...................... ....................................... ...........198 Before you begin...................................................................................................... ........1 98 Set up the printer o n your wireless [...]

1 Get started This guide provide s details about how to use the p rinter and how to resolve problem s. • Accessibility • Eco • Understand the pri nter parts • Use the printer cont rol panel • HP Digital Solution s • Select print med ia • Load an original on the scanner glass • Load an original in the automatic document fe eder (ADF)[...]

Eco Hewlett-Pa ckard is committed to providing quality prod ucts in an environmentally sound manner. Design for recycl ing has been incorporated into this product. For more information , see Environmental product stewards hip program. HP is committe d to helpi ng customers redu ce their e nvironmental f ootprint. HP has provided these feat ures to [...]

Understand the printer parts This section cont ains the following topics: • Front view • Printing supplies area • Back view Front view 1 2 3 4 5 6 7 8 10 9 1 Automatic document feeder ( ADF) 2 Scanner glass 3 Out put tray 4 Outpu t tray exte nsion 5 Input tray 6 Power button 7 Control panel display 8 Control panel 9 Document feeder tray 10 Wi[...]

Printing supplies area 2 3 1 1 Ink cartridge access door 2 Ink cartridges 3 Printhead Back view 1 2 3 4 1 Fax port (2-EXT) 2 Fax port (1-LIN E ) 3 Universal serial bus (USB) port 4 Power input Chapter 1 12 Get started[...]

Use the printer control panel This section cont ains the following topics: • Overview of buttons and lights • Change printer setti ngs Overview of b uttons and lights The followin g diagrams and related tables pro vide a quick reference to the prin ter control panel features. 1 2 abc 3 def 4 ghi 5 jkl 6 mno 7 pqrs 8 tuv 9 wxyz * @ 0 # _ ? 1 2 3[...]

Change pr inter settings Use the control pan el to change the printer mode and set tings, print reports, or get he lp for the printer. TIP: If the printer i s connected to a computer, you can also cha nge the printer settings using HP sof tware tools available on your comput er. For more information about these tool s, see Printer management t ools[...]

This section cont ains the following topics: • Scan to Com puter • HP Digital Fax (Fax t o PC and Fa x to Mac) Scan to Comput er You can simply walk up t o the printer, press a button on the con trol panel, and scan documents directly to a comp uter. You can then attach the scanne d documents to your email and share the m with your business par[...]

Depending on your cou ntry/region, some of these pap ers might not be available. HP Brochure Paper HP Professional Paper These papers are glossy-coated o r matte-coated on both sides for two-sided use. They are the perfect choice for prod ucing professional quality marketing materials such as brochures and mailers, as well as business graphics for [...]

Recommended pa pers for photo printing For the best print qu ality, HP recommends using HP pap ers that ar e specifi cally designed for the t ype of project you are printing. Depending on your cou ntry/region, some of these pap ers might not be available. HP Premium Plus Photo Paper HP’s best photo paper is heavywei ght for producing professiona [...]

• Do not overload the tra y or ADF. For more informatio n, see Load media or Load an original in the aut omatic document feeder (AD F). • To prevent jams, poor prin t quality, and other printing prob lems, avoid loading the following medi a in the trays or ADF: ◦ Multipart form s ◦ Media that is dam aged, curled, or wrinkle d ◦ Media with[...]

3. Close the li d. Load an original in the auto matic document feeder (ADF) You can copy, scan, or fax a document by placing it in the ADF. CAUTION: Do not load photos in the ADF; this might damage your photos. U se only media that is suppo rted by the printer. For more information , see Ti ps for selecting and us ing media. NOTE: Only single-sided[...]

2. Slide the width gui des inward until they stop at the l eft and right edges of the media. Load media This section provides instru ctions for loading media into the printer. • Load standard -size media • Load envelop es • Load cards and photo paper NOTE: Printing on custom-size med ia is not supported by this printer. Load standard-s ize me[...]

3. Insert the media p rint-side down in the tray. Make sure the stack of m edia is inserted as far inside the print er as possible and does not exceed the lin e marking in the tray. NOTE: Do not load paper w hile the printer is printing. 4. Slide the media guid es in the tray unti l they touc h the edg e of the stack of media. 5. Push in the input [...]

Load envelope s To load envel opes Use these instructio ns to load an envelope. 1. Pull out the input t ray as far as possible. 2. Slide out the paper w idth guides in the input tray a s far as possible. 3. Insert the envelopes print-si de down and load according to the graph ic. Make sure the stack of envelop es does not exceed the line marking in[...]

6. Pull out the tray exte nder. Load cards and photo paper To load cards and photo paper Use these instructio ns to load photo paper. 1. Pull out the input t ray as far as possible. 2. Slide out t he paper width gui de in the i nput tray as f ar as possi ble. Load media 23[...]

3. Insert the media p rint-side down in the tray. Make sure the stack of m edia is inserted as far inside the print er as possible and does not exceed the li ne marking in the tray. If the pho to paper has a tab along one edge, make sure the ta b is pointing towards the front of the printer. NOTE: Do not load paper w hile the printer is printing. 4[...]

Maintain the printer This section provides instru ctions for keeping the printe r in top working condition. Perform these m aintenance procedures as necessary. • Clean the scanner gla ss and lid backing • Clean the exterior • Clean the ADF Clean the sca nner glass and lid backing Dust or dirt on the sca nner glass, scanner lid backing, or sca[...]

3. Clean the glass and lid backing by using a soft, lint-f ree cloth th at has been sprayed with a m ild glass cleaner. 1 2 1L i d b a c k i n g 2 Scanner glass CAUTION: Use only glass cleaner to cle an the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, al l of which can damage the sca nner glass. [...]

Clean the ADF If the ADF picks up multi ple pages or if it does not pick up plain pa per, you can clean the ADF. To clean the ADF 1. Turn off the print er. For more information, see Turn off the printer. 2. Remove all ori ginals from t he ADF. 3. Lift the ADF cover. 4. Lightly dampen a clean lint-free cloth with distill ed water, then squeeze any e[...]

1 2 3 1 ADF cover 2R o l l e r s 3 Separator pad 6. Close the cover of the ADF . 7. Lift the scan ner lid. Chapter 1 28 Get started[...]

8. Wipe the ADF bar and glass strip. 1 2 1 ADF bar 2 Glass strip 9. Close the scanner li d, and turn on the printer. Update the printer HP is always working to improve the performance of its pri nters and bring you the latest feat ures. If the printer i s connected to a netw ork and Web Serv ices has been enabled, you ca n check for and install pri[...]

2P r i n t Most print settings a re automatically handled by the sof tware application. Change t he settings manuall y only when you want to change p rint quality, print on specific typ es of paper, or use special f eatures. For more information about selecting the best print media for your do cuments, see Select print media. Choose a print job to [...]

4. To change setting s, click the button that opens t he Properties dialog box. Depending on your sof tware application, this butto n might be called Proper ties , Options , Printer Setup , Printer , or Prefer ences . 5. Change the pap er orientation on the Lay out tab, and paper source, media type, paper size, and q uality settings on the Paper/Qu[...]

Print brochures (Win dows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the prin ter. For more information on the HP sof tware, see Printer management tools. 1. Load paper in the tra y. For more information, see L oad media. 2. On the File menu in your software application , click Print . 3. Make[...]

• Thick, irregular, or curled edges • Areas that are wr inkled, torn, or otherwis e damaged Make sure the folds of envelop es you load in the printer are sharply creased. NOTE: For more information a bout printing on envelopes, see the do cumentation available with the sof tware program you are using. Follow the inst ructions for your operating[...]

Print photos Do not leave unused photo paper in the input tray. The paper might start to curl, w hich could impair the q uality of your printout. Phot o paper should be flat before print ing. Follow the inst ructions for your operating syst em. • Print photos on phot o paper (Windows) • Print photos on phot o paper (Mac OS X) TIP: This print er[...]

6. Click Paper Type/Quality from the pop-up menu, and then se lect the followin g settings: • Paper Type: The appropriate pho to paper type • Quality: Best or Maxi mum dpi NOTE: If you do not see th ese options, click the disclosure tr iangle next to the Printer pop-up menu or cli ck Show Details . 7. If necessary, change the photo and color op[...]

Print borderless documents or photos (Mac O S X) 1. Load paper in the tra y. For more information, see L oad media. 2. Select a borderless paper size : a .F r o m t h e File menu in your sof tware application, click Page Setup . NOTE: If you do not see a Page Setup menu item, go to step 3. b . Make sure the printer you w ant to use is selected in t[...]

3 Scan You can use the printe r’s control panel to scan documents, ph otos, and other originals and send them to a vari ety of desti nations, su ch as a fold er on a comput er. You can also scan these origin als from your computer using eith er the HP software provided with the printer or TW AIN-compliant or WIA-complian t programs. When scanning[...]

To scan an origi nal from HP printer software 1. Load your original prin t-side down in the right-front corne r of the glass or in the ADF. For more in formation, se e Load an original o n the scanner glass or Load a n original in the aut omatic document feeder (AD F). 2. On the computer, open the H P scanning so ftware: • Windows : From the comp[...]

Scanning documents as editable text When scanning document s, you can use the HP software t o sca n documents into a format that you can search , copy, paste, and edit. Thi s allows you to edit letters, newspaper clippings, and ma ny other documents. This section cont ains the following topics: • To scan documen ts as edita ble text • Guideline[...]

6. After the s can is complete, click the Save button i n the HP Scan toolb ar 7. Select the type of edita ble text you want to use in t he scan: I want to... Follow these steps Extract just the text, without any of the formatting of the original Select TXT from the Format pop-up menu. Extract the text, as well as some of the formatting of the orig[...]

• Choose th e correct profile. Be sure to select a shortcut or preset that allows scanning as edita ble text. These options use scan settings d esigned to maximize the quality of yo ur OCR scan. In Windows, use the Ed itable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents preset. • Save your file in th e correct format. If y[...]

4C o p y You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a documen t when a fax arrives, the fax is stored in the printer's memory until th e copying finishes. As a result, the number of f ax pages that can be stored in memory mi ght be reduced. This section cont ains the [...]

You can use these settin gs for single copy jobs, or you can save set tings to be used as defaults for f uture jobs. To change copy setti ngs for a single job 1. From the Home screen on t he printer control panel, press the but ton to the right of Copy . 2. Press the (Setup) button, and then, using th e buttons on the right, scroll to a nd select t[...]

5F a x You can use the printer t o send and receive faxes, including color faxes. You can schedule faxes to be sent a t a later time and set up speed-dia ls to send faxes quickly and easily to frequent ly used numbers. From the prin ter control panel, you can also set a number of fax option s, such as resolution and the co ntrast between lightness [...]

Send a fax You can easily send a sing le- or multiple-page black-and-whi te or color fax by using the printer contro l panel. NOTE: If you need printed con firmation that your faxes were successf ully sent, enable fax confirm ation before sending any faxes. For more information, see Print fax confirmation reports. TIP: You can also se nd a fax manu[...]

To send a fax using monitor diali ng from the printer control panel 1. Load your origina ls. For additional information, see Load an original on the scanner glass or L oad an original in the aut omatic document feeder (AD F). 2. From the Home screen, usi ng the buttons on the right, select Fax , select Start Fax , and then se lect Black or Color . [...]

not as busy or phone rates are l ower, for example. The printer automatica lly sends your fax at the specifie d time. You can only schedule one fax to b e sent at a time. You can continue to sen d faxes normally, ho wever, while a fax is sched uled. NOTE: You can only send scheduled faxes in black-and-white. NOTE: You need to set date and ti me for[...]

Send a fax to multiple r ecipients You can send a fax to mul tiple recipients at once by grou ping individual speed dial entries into group speed dial entries. For more info rmation, see Set up speed-di al entries. To send a fax to multiple recipi ents using group speed dial 1. Load your origina ls. For additional information, see Load an original [...]

Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu i n your soft ware applic ation, cl ick Print . 3. Select the printer t hat has “(Fax)” in the name. 4. Select Fax Recipi ents from the pop-up men u below the Orientation setting. NOTE: If you cannot f ind the pop-up menu, click the discl osure triangle n[...]

Receive a fax You can receive faxe s automatically or manually. If you turn off the Auto Answer option, you must receive f axes manually. If you turn on the Auto Answer option (the default settin g), the printer automatically answers incoming call s and receives faxes after the num ber of rings that are specified by the Rings to Answer setti ng. (T[...]

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax ton es from a sending fax machine, do the fo llowing: a . From the Home scree n on the printer control panel, press the button to the right of Fax , press the button to the right of OK , and then press the bu tton to t[...]

Reprint rece ived faxes fro m memory When Backu p Fax Reception mode is set to On , the received faxes are stored in memory, whether the pri nter has an error condition or not. NOTE: After the memory becomes ful l, the oldest, printed faxes are overwritte n as new faxes are received . If all the stored faxes are unprinted , the printer does not rec[...]

Send a test fax to ma ke sure the fax m achine is able to receive your forwarded f axes. To forward faxes from the printer control pa nel 1. From the Home screen, press t he (Setup) button. 2. Using the button s on the right, scroll to and select Fa x Setup , select Advanced Setup , and then select Fa x Forwarding . 3. Scroll to and select On-Print[...]

To set automatic reduction from the printer control panel 1. From the Home screen, press t he (Setup) button. 2. Using the button s on the right, scroll to and select Fa x Setup , select Advanced Setup , and then select Automatic Reduction . 3. Scroll to and select On or Off , and then press the button to the right o f OK . Block unwanted fa x numb[...]

Remove nu mbers from the junk fax l ist If you no longer want to block a fax n umber, you can remove a number from your junk fax list. To remove number s from the list of junk fax numbers 1. From the Home screen on the printer control panel, press the (Setup) but ton. 2. Using the button s on the right, scroll to and select Fa x Setup , select Basi[...]

Fax to PC and Fax to Mac requ irements • The admi nistrator co mputer, th e computer th at activate d the Fax t o PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac admi nistrator comp uter. • The destination fo lder's computer or server must be on at all t imes. The destination comp[...]

You can turn off Fax to PC or Fax to Mac an d disable printing faxes from the prin ter's control panel. To modify settings from th e pr inter’s contr ol panel 1. From the Home screen, press t he (Setup) button. 2. Using the button s on the right, scroll to and select Fa x Setup , select Basic Setup , and then se lect HP Digital Fax . 3. Scro[...]

This section cont ains the following topics: • Set up and change Qu ick Contact entries • Set up and change Qu ick Contact group entries • Delete Quick Contact entries • Print a list of speed-di al entries Set up and chan ge Quick Contact entries You can store fax numbers as Quick Cont act entries. To set up Quick Contact entrie s 1. From t[...]

3. Scroll to and select th e entries you want to include in th e Quick Contact group, and then select Done . 4. Type the name for the group, and then press the butt on to the right of OK . To change Quick Co ntact group entries 1. From the Home screen on t he printer control panel, press the but ton to the right of Fax , and then press th e button [...]

• Set the fax speed • Set the fax so und volume • Set the Error Correction Mode Configure the fax head er The fax header prints your nam e and fax number on the top of every fa x you send. HP recommends that you set up the fax header by using the HP softw are provided with the printer. You can also set up the fax header from the printer co nt[...]

printer detects fax tones, it receives th e fax. If the call is a v oice call, the answeri ng machine records the incoming message. To set the number of ri ngs before answering 1. From the Home screen, press t he (Setup) button. 2. Using the button s on the right, scroll to and select Fa x Setup , select Basic Setup , and then se lect Rings to An s[...]

5. Press the button to the right of OK , and then select Yes to continue. 6. Do one of the fo llowing: • Scroll to and select th e ring pattern assigned by your te lephone company to fax calls. - Or - • Select Auto Detect , and then follow t he instructions on the printe r’s control panel. NOTE: If the Ring Pa ttern Detection featur e cannot [...]

Set the fax speed You can set the fax speed used to communicate between you r printer and other fax machines when sendi ng and receiving faxes. If you use one of the f ollowing, setting the fax sp eed to a slower speed might be required: • An Internet phon e service • A PBX system • Fax over I nternet Prot ocol (FoIP) • An integrated servic[...]

Before tur ning the ECM setting o ff, conside r the follo wing. If yo u turn ECM off: • The quality a nd transmission speed of faxes you se nd and receive are affect ed. •T h e Fax Speed is aut omatically set to M edium . • You can no lo nger send or receive faxes in co lor. To change the ECM setting from the control panel 1. From the Home sc[...]

TIP: Support for trad itional fax transmission over any Intern et protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or di sabling th e fax error-c orrection mode (ECM). However , if you turn o ff ECM, you cannot send a nd receive color faxes. (For more informat ion about changing the fax s[...]

NOTE: Ink level alerts and indicators provide estimates for plann ing purposes only. When you rece ive a low-ink alert, consider having a repla cement cartridge available to avoid po ssible printing delays. You do not need to replace the ink cartridges until print qua lity becomes unacceptable. NOTE: Ensure that the prin theads and ink cartridges a[...]

Print fax error reports You can configure the printer so that it automatically prints a report w hen there is an error during t ransmission or reception. To set the printer to print fa x error reports automatical ly 1. From the Home screen, press t he (Setup) button. 2. Using the button s on the right, scroll to and select Fa x Setup , select Fax R[...]

Print a T30 fax trace rep ort Use the follow ing procedure to print a T30 f ax trace report. To print a T30 fax trace report 1. From the Home screen, press t he (Setup) button. 2. Using the button s on the right, scroll to and select Fa x Setup , select Fax Reports , and then se lect T30 Fax Trace Report . Chapter 5 68 Fax[...]

6H P e P r i n t HP ePrint is a free servic e from HP that allows you to print to your HP ePrint-enabled printer anywhere you can sen d an email. Just send your documents and photos to the email address assigne d to your printer when you enable Web Services. No additional drivers or software are ne eded. Once you have signed up for a n account on e[...]

3. On the Web Services tab, click Setup in the Web Services Settings section, and then click Continue . 4. Click Accept Terms of Use and Enabl e Web Services , and then click Next . 5. Click Yes to allow the printe r to automatically check for an d install product updates. 6. If your network u ses proxy settings when connecting to the Int ernet, en[...]

Use HP ePrint To use HP ePrint, make sure to have the following: • An Internet- and ema il-capable computer or mobile de vice • An HP ePrint-capabl e printer on which Web Servic es has been enabled TIP: For more inform ation about managing and configuring HP ePrint settings and to learn about th e latest features, visit ePrint Center ( www.epri[...]

Turn off HP ePrint To turn off HP ePrint , complete the followin g steps: 1. On the printer cont rol panel, press the (HP ePrint) button , and then press the (Setup) button. 2. Using the button s on the right, scroll to and select ePrin t: On . 3. Scroll to and select Off , and then press the button to the rig ht of OK . NOTE: To remove all Web Ser[...]

7 Work with ink cartridges To ensure the best print q uality from the printer, you need to perform some simple maintenan ce proced ures. To resolve print qualit y issues, see Print quality troubl eshooting. This section cont ains the following topics: • Information on ink cartridges and th e printhead • Check the estim ated ink levels • Repla[...]

• Handle ink cart ridges carefully. Dropping, j arring, or rough handling during installation can cause temporary printing probl ems. • If you are transpor ting the printer, do the follow ing to prevent ink leaking from the printer or other d amage from occurring to the printer: ◦ Make sure you turn off the printer by pressi ng Power . The pr[...]

NOTE: At this time, some po rtions of the HP Web site are available in Engl ish only. NOTE: Not all cartri dges are available in all countries/ regions. CAUTION: Wait until you have a ne w ink cartridge available before removing the old ink cartridge. Do n ot leave the ink cartridge outside of t he printer for an extended period of ti me. This can [...]

5. Twist the orange cap t o snap it off. 6. Using the colored shaped icons for help, slide t he ink cartridge into the empty slot until it clicks into pl ace and is seated firmly in the slot. Make sure that you insert the i nk cartridge into the slot tha t has the same shaped icon and color as the one you are installing. 7. Repeat steps 3 th rough [...]

Usage information collection The HP cartridg es used with th is printe r contain a memory c hip that assist s in the operation of the printer. In addition, t his memory chip collects a limited set of information about the usage o f the printer, which mi ght include the followin g: the date when the cartri dge was first installed, the date when the [...]

8 Solve a problem The information in this section suggests solutions to comm on problems. If your printer is not operating corre ctly and these suggesti ons did no t solve you r probl em, try using the HP support servi ces to obtain assistance. This section cont ains the following topics: • HP support • General troublesh ooting tips and resourc[...]

Obtain electronic support To find support and warrant y informati on, go to the HP web s ite at www.hp .com/go/ customercare. This website provides informat ion and utilities that can help you correct many common printer pro blems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support[...]

• Messages t hat appear when the situation occurs • Answers to these question s: ◦ Has this situat ion happened before? ◦ Can you re-create it? ◦ Did you add any new ha rdware or software to your computer at about the time that this situa tion began? ◦ Did anything else oc cur prior to this situation (such as a thunderst orm or moving t[...]

For the most current list of telephone support numbers, see www.h p.com/go/ customercare. This website provides informat ion and utilities that can help you correct many common printer probl ems. HP support 81[...]

After the phone support period After the phone supp ort period, help is available fr om HP at an additional cost. Hel p may also be available at th e HP online support web site: www.hp.com/go/ customercare. This website provides informat ion and utilities that can help you correct many common print er problems. Contact your HP dealer or call the su[...]

• Something on the page is missing or incorrect • Placement of the t ext or graphics is wrong The printer sh uts down unexpectedly Check the power and p ower connections Make sure the printer's p ower cord is connected firmly to a funct ioning power outlet. For voltage requ irements, see Electrical specifications. The printer is making som[...]

installed correct ly. To resolve this, uninstall th e HP software completely, and t hen reinstall th e HP software. For more information, see Uninstall and re install the HP software. Check the cable connections • Make sure both ends of t he USB cable are secure. • If the printer is connect ed to a network, check the followin g: ◦ Check the L[...]

Cause: The ink ca rtridges might have insufficient in k. Printing with depleted cartridges slows the pri nter. If this di d not sol ve the issue , try the next solution. Solution 3: Contact HP s upport Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This web site provides i nformation and utilities that can help you cor[...]

Check the mar gin settings Make sure the margin set tings for the document do not excee d the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Gr ayscale is not selected in the printer drive r. Check the printer location and le ngth of USB cable High electromagnet ic fie[...]

TIP: If you are using a com puter running Windows, you ca n visit the HP online support website a t www.hp.com/g o/customercare. This web site provides information and utilities that can help you correct many common printer problems. Print quality troubleshooting Try the solutions in this se ction to resolve print quality problems in yo ur printout[...]

Cause: The ink ca rtridges might have insuffic ient ink. If this di d not sol ve the issue , try the next solution. Solution 3: Check the paper loaded in the input tray Solution: Make sure the paper is load ed correctly and that it is not w rinkled or too thick. • Load paper with th e print side facing down. For exampl e, if you are loading gloss[...]

Solution 5: Check the print settings Solution: Check the print settings. • Check the prin t settings to see if the color settings a re incorrect. For example, check to see if the document is set to pr int in grayscale. Or, check to see if advanced color setti ngs such as saturation, brightness, or color tone, are set to modify the ap pearance of [...]

Media is not supported for the printer or tray Use only media tha t is supported for the printer and the t ray being used. For more information , see Media specifications. Media is not p icked up from a tray • Make sure media is loade d in the tray. For more informat ion, see Load me dia. Fa n the media bef ore loading. • Make sure the paper g [...]

Solve copy problems If the following t opics do not help, see HP support for informa tion about HP support. • No copy came out • Copies are blank • Size is reduced • Copy qual ity is poor • The printer prints half a page, then ejects the paper • Paper mismatch No copy ca me out • Check the power Make sure that the po wer cord is secur[...]

Copy quality is poor Take steps to impro ve the copy quality • Use quality origi nals. The accuracy of the copy de pends on the quality and size of the original. Us e the Copy menu to adjust the brightness of the copy. If the original is too light, the copy m ight not be able to compensate, eve n if you adjust the contrast. • Load th e media co[...]

• Incompletely filled text or graphics Try adjusting the con trast and copy-quality settings . • Large, black typ efaces look splotchy (not sm ooth) The default en hancement setting might not be suita ble for the job. Check the setting and chang e it to enhance text or photographs, if ne eded. For more informatio n, see Chan ge copy settin gs. [...]

Scanner did nothing • Check the origi nal Make sure that the ori ginal is loaded correctly. For more in formation, see Load an original on the scann er glass or Load an original in t he automatic document feeder (ADF). • Check the printer The printer might be co ming out of Sleep mode after a perio d of inactivity, which delays processing a sho[...]

Text cannot be edited • Make sure that th e OCR has been installed: ◦ Make sure that the OC R has been installe d: Windows: On th e computer desktop, click Start , select Programs or All Programs , click HP , select your printer name, and then click Printer Setup & Software . Click Add More Software , click Custo mize Software Selections , [...]

Error messages appe ar • Unable to acti vate TWAIN source or An error occurred while acqu iring the image ◦ If you are acquiring an image from another device, such as a nother scanner, make sure that the ot her device is TWAIN- compliant. De vices that a re not TWAIN-compliant do not work with the HP software provided w ith the printer. ◦ If [...]

The scanned imag e shows blots, lines, vertic al white stripes, or other defec ts ◦ If the scanner glass is dirty, the image produced does not have optimum clarity. See Maintain the print er for cleaning instructions. ◦ The defects mig ht be on the original and are not a result of the scanning process. Graphics look different from th e original[...]

Solve fax problems This section contai ns fax setup troubleshooting information f or the printer. If the printer is not set up correctly for f axing, you might experience problems when send ing faxes, receiving faxes, or both. If you are having faxing problems, yo u can print a fax test report to check the sta tus of the printer. The te st fails if[...]

The "Fax Hardwar e Test" failed Solution: • Turn the printer of f by pressing the (Po wer) button located on the printe r control panel and then unplug the power cord from the back of the printer. After a few seconds, plug the po wer cord in again, and then turn the po wer on. Run the test again. If the test fails again, continue review[...]

• Try connectin g a working phone and phone cord to t he telephone wall jack that you are using for the p rinter and check for a dial tone. If yo u do not hear a dial tone, contact your t elephone company and have them ch eck the line. • Try to send or receive a test fax. If you can send or receiv e a fax successfully, there migh t not be a pro[...]

• Make sure you use the phone cord th at came with the printer. If you do not use the supplied ph one cord to connect from the tel ephone wall jack to the pri nter, you might no t be able to send or receiv e faxes. Afte r you plug i n the phon e cord that came with the pri nter, run the fax test again. • If you are using a pho ne splitter, this[...]

can be a standard pho ne cord that you might already have in you r home or office. • Check the conne ction between the teleph one wall jack and the prin ter to make sure the phone cord is secure. • Make sure you use the phone cord th at came with the printer. If you do not use the supplied ph one cord to connect from the tel ephone wall jack to[...]

After you resolve any problems foun d, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your teleph one company and have them check the pho ne line. The "Fax Line Condi tion" test failed Solution: • Make sure you connect the printer to an analo [...]

that carries phon e accessories. You also need another phone cord, which can be a standard phone cord tha t you might already have in your home or office . Solution: Other equipm ent that uses the same phone line as t he printer might be in use. Make sure ext ension phones (phones on the same phone li ne, but not connected to the prin ter) or other[...]

connecte d to the po rt labeled 1-LINE on the back of the printer and the other end to your teleph one wall jack, as shown in t he illustration. 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the p rinter to connect to the "1-LINE" port If the phone cord that came with the printer is not lo ng enough, you can use [...]

• The phone line connection might be noisy. Pho ne lines with poor sound quality (noise) can cause faxin g problems. Check the soun d quality o f the phon e line by plugging a pho ne into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try fa xing again. For info rmation[...]

• Make sure the tel ephone you use to initiate the fa x call is connected directly to the printer. To sen d a fax manually, the telephone mu st be connected directly to the port labe led 2-EXT on the printer, as shown in the illustration. 1 2 3 1 Telephone wall jack 2 Use the phone cord supplied in the box with the p rinter to connect to the &quo[...]

• If you have a comput er dial-up modem on the same phone lin e with the printer, check to make sure that th e software that came wit h your modem i s not set to receive faxe s automatical ly. Modems tha t are set up to receive fa xes automatical ly take ov er the phon e line to receive all inco ming faxes, which prevents the printer from receivi[...]

• If the printer share s the same phone line with other typ es of phone equipment, such as an answering m achine, a computer dial-up mode m, or a multi-port switch box, the fa x signal level might be reduced. T he signal level can also be reduced if you use a splitter or connect ex tra cables to extend the length of your phone. A reduced fa x sig[...]

Fax tones are reco rded on my answering m achine Solution: • When you have an answeri ng machine on the same phone line yo u use for fax calls, try connecting the answ ering machine directly to the printer as de scribed in Case I: Shared voice /fax line with answering machin e. If you do not connect the answering machin e as recommended, fax tone[...]

The computer canno t receive faxes (Fax to PC and Fax to Mac) Cause: The com puter selected to receive faxes is turned off. Solution: Make sure the c omputer selec ted to rec eive faxes is sw itched on at all times. Cause: Differe nt computers are configured for setup and recei ving faxes and one of them may be switched off. Solution: If the comp u[...]

• If you are using H P ePrint, check the followin g: ◦ Make sure the printer’s email address is co rrect. ◦ The ePrint server does not accept email print jobs if there are mu ltiple email addresses included i n the "To" or "Cc" fields. Only ente r the email address of your HP printer in the "To" field. Do not e[...]

TIP: If you are using a com puter running Windows, HP provi des a tool called HP Home Network Di agnostic Uti lity that ca n help retri eve this info rmation for so me systems. To use this to ol, visit the HP Wirele ss Printing Center ( www.h p.com/go/ wirelessprint ing), and then click Network Diagnostic Ut ility in the Quick Links section. (At th[...]

Step 1: Make sure your computer is connected to your netwo rk Make sure your computer is conne cted to your wireless network. If the computer is not connected to the ne twork, you cannot use the printer o ver the network. To check a wirel ess connection 1. Make sure that your compu ter's wireless has been turned on. For more information, see t[...]

A: Make sure the prin ter is on the network 1. If the printer is conn ected to a wireless network, print the network configu ration page. For more inf ormation, see Understand the network configurat ion page (HP Officejet 46 20 e-All-in-One series) . 2. After the page has been printe d, check the Network Status and UR L: Network Status • If the N[...]

If you are able to access the EWS, but a re still unable to use the printer even with the firewall tu rned off, try e nabling th e firewall so ftware to recog nize the pr inter. For mor e information, see the doc umentation pr ovided with your firewal l software. Step 4: Make sure the printe r is online and ready If you have the H P software instal[...]

printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. Click Start , point to Sett ings , and then click Prin ters or Printers and Faxes . - Or - Click Start , click Control Panel , and then do uble-click Printers . 2. Determine if the version of the printer driver in the Printers or Pri[...]

Configure your firewall softwa re to work with the printer A personal firewall, wh ich is security software running on your co mputer, can block network commun ication between your print er and your computer. If you are havi ng problems such as: • Printer no t found wh en install ing HP soft ware • Unable to prin t, print job stuck in queue or [...]

Solve printer management problems (HP Officejet 4620 e- All-in-One series) This section provides solutions to co mmon problems that involve managing th e printer. This section cont ains the following topic: • Embedded web server can not be opened NOTE: To use the embedd ed web server, the printer must be connecte d to a network us ing a wireless [...]

Check the printe r IP address • To check the IP address o f the printer, obtain the IP address by pri nting a network configuration page . Press the (Wi reless) button, and then, using the buttons on the right, scroll to and select Print Reports , and then select Network Configuration Page . • Ping the printe r using the IP address from the com[...]

Check the in k cartridges Make sure that all of the ink cartridges are firmly install ed and aligned in their correct, color-coded slot. A correctly install ed ink cartridge should not move when pulled slightly. The prin ter cannot work if all the ink cartridge s are not installed. HP software installatio n suggestions Check the comp uter system ?[...]

◦ Make sure the printer is install ed on the same subnet as the computers th at use the printer. ◦ If the installa tion program cannot discover the printer, print the network configuration p age and enter the IP address m anually in the installa tion program. For more information, see Understand the network conf iguration page (HP Officejet 462[...]

If you need to call HP, it is often usefu l to print the printer status report before calling. 1 2 3 1. Printer Information: Shows printer informa tion (such as the printer name, mode l number, serial number, and firmware version number), and the numb er of pages printed from the t rays and accessories. 2. Ink Delive ry System Information: Shows th[...]

help troubles hoot network connectivity problems. I f you need to call HP, it is often useful to print th is page before calling. To print the network configurati on page from the printer control panel From the Home screen, press t he (Setup) butt on. Using the buttons on the right, scroll to and sele ct Repor ts , and then select Netwo rk Configur[...]

• SLP : Service Location Proto col (SLP) is an Internet standard network protocol that provides a frame work to allow networking applicat ions to discover the existence, lo cation, and configurat ion of networked services in enterpri se networks. This prot ocol simplifies disco very and use of network resources such as printers, web servers, fax [...]

Printhead maintenance If you are experiencin g problems with printing, you might h ave a problem with the printhead. You shou ld perform the procedur es in the fo llowing sections only when directed to do so for resolving p rint quality issues. Performing the ali gning and cleaning procedures unnecessarily can w aste ink and shorten the l ife of th[...]

To clean the p rinthead from HP Utility (Mac OS X) 1. Load Letter, A4, o r Legal unused plain white pape r into the main input tray. For more inform ation, see Load standard-size media. 2. Open HP Utility. For more inf ormation, see HP Utility (Ma c OS X). 3. In the Inform ation And Support section, click Clean Prin theads . 4. Click Clean , and t [...]

3. Click the Tools tab, an d then click Print Quality Toolbox in the Utilities section. 4. Click Align Printhead and fo llow the onscreen instructi ons. Print and evaluate a p rint quality report Print quality problems can have many causes: software settings, a poor image file, or the printing system itself . If you are unhappy with the q uality of[...]

To evaluate the Pr int Quality Diagnostic Pag e This section includes t he following topics: • Ink Levels • Good color bars • Ragged, irregula rly streaked, or faded bars • Regular white stre aks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defect s Printhead maintenance 129[...]

Ink Levels ▲ Look at the Ink Leve l indicators. If any of the b ar level indicators are low, you may need to replace th at ink cartridge. NOTE: Ink level warnings and ind icators provide estimates for planning purposes only. When you receive an ink alert message, consider ha ving a replacement cartridge available to avoid possi ble printing delay[...]

Ragged, irregularl y streaked, or faded bars Example of Bad Color Bars The top bar is irregularly streaked or fading. Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are rag ged, irregularly streaked, or faded , follow these steps: 1. Make sure the ink ca rtridges have ink. 2. Remove the cartridge corre sponding[...]

Regular white s treaks in the bars If any of the colo r bars show regular whi te streaks, follow these steps: White streaks The print quality bars have white streaks in them. 1. If the Print Quality D iagnostic report reads PHA TTOE = 0 , align the print er. For more inform ation, see Align t he printhead. 2. "If PHA TTOE is not 0 ," or a[...]

Large Black Font Te xt Look at the large-font te xt above the color blocks. I ABCDEFG T he type shou ld be sharp and clear. If th e type is jagged, try aligning the pr inter. If there are streaks or smears of ink, clean the printhead . For more information, see Clean the printhead. Example of good Large-Font Type The letters are sharp and clear - t[...]

Examples of a bad alignment pattern The lines are jagged - align the prin ter. If that does not work, contact HP. For more information about contacting H P, see HP support. If you see no defects If you do not see any defect s on the print quality report, then the printing system is working correctly. There is no reason to replace supplie s or have [...]

To clear a j am inside the pri nter 1. Remove all media from the output tray. 2. Open the ink cartridge acce ss door, and then remove the cove r in the printer. 3 2 1 3. Locate any jamm ed media inside the printer, g rasp it with both hands, and th en pull it towards you. CAUTION: If the paper tears when you are removi ng it from the rollers, check[...]

To clear a paper jam in th e ADF 1. Lift the cover of the ADF. 2. Lift the tab located on th e front edge of the ADF. 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removi ng it from the rollers, check the rollers an d wheels fo r torn pieces of paper that might remain in side the printer. If you do not remo v[...]

• Do not force paper too far f orward in the input tray. • Use paper types t hat are recommended for the pri nter. For more information, see Media specifications. • If the printer is about to run out of pap er, allow the printer to run out of paper first, and then add paper. Do no t try to add paper when the print er is trying to pick up a sh[...]

A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party lic enses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge w[...]

Hewlett-Packard limited warranty statement A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer . 2. For software products, HP?[...]

Ink cartridge wa rranty information The HP cartridge warra nty is a pplicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the pro duct is covered as long as the HP ink is not dep[...]

Printer specifications This section contains the following topics: • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded web server specifications • Media specifications • Print specifications • Copy specifications • Fa[...]

Feature Capacity Printer control panel language support Language availability varies by country/reg ion. Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegi an, Polis h, Portugue se, Romani an, Russian, Simplified Chinese, Spanish, Slovakian, Slovenian, Swedish, T[...]

• A network connection (cannot be used with a pr inter connected to a computer using a USB cable) • An Internet connection (required for some features) NOTE: You can open the embedded web server without being connected to the Internet. However, some features are not available. NOTE: The embedded web server must be on the same side of a firewall[...]

Media size Input tray ADF Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Borderless Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches) Photo media Ph[...]

Tray Type Weight Capacity (16 to 28 lb bond) (10 mm or 0.39 inch stacked) Photo media 250 g/m 2 (66 lb bond) Up to 30 sheets (10 mm or 0.39 inch stacked) Labels Up to 25 sheets (10 mm or 0.39 inch stacked) Envelopes 75 to 90 g/m 2 (20 to 24 lb bond envelope) Up to 15 sheets (10 mm or 0.39 inch stacked) Cards Up to 200 g/m 2 (110 lb index) Up to 40 [...]

Media (1) Left margin (2) Right margin (3) Top margin (4) Bott om margin U.S. Le tter U.S. Legal A4 U.S. Executive B5 A5 Cards Photo media 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) Envelopes 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 14.9 mm (0.586 inch) NOTE: Printing on custom-size media is n[...]

Fine (dpi) Standard (dpi) Black 196 x 203 98 x 203 Color 200 x 200 200 x 200 Fax to PC/Fax to Mac Specifications • Supported file type: Uncompressed TIFF • Supported fax types: black-and-white faxes Scan specif ications • Integrated OCR software automatically co nverts scanned text to editab le text • Twain-compliant interface (Windows) and[...]

Environme ntal spec ificatio ns Operating environment Operating temperature: 5° to 40° C (41° to 1 04° F) Recommended operating conditions: 15° to 32° C (5 9° to 90° F) Recommended relative humidity: 20 to 80% noncondensing Storage environment Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% nonco[...]

Regulatory information The printer meets product requirements from r egulatory agencies in your country/reg ion. This section contains the following topics: • Regulatory Model Number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise[...]

FCC statemen t FCC sta tement The Unit ed States F ederal C ommunications C ommission (in 4 7 CFR 1 5. 1 05) has s pecif ied that the follo wing noti ce be brought to the attenti on of users o f this product . This equipmen t has been tested and fo und to comply w ith the limits for a Class B di gital dev ice , pursuant to P ar t 1 5 of the FCC R u[...]

Notice to users in Ja pan about the power cord Noise emis sion statem ent for Germ any Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 1 9 Gloss of housing o f peripheral devices for Germany Das Gerät ist nic ht für die Benutzung im unmittelbar en Gesic htsfeld am Bildschir marbeitsplatz vor gesehen . Um störe[...]

Notice to users of the U.S. telephone ne twork: FCC requirements Notice to users of th e U.S. telephone n etwork: FCC requirements This equipmen t complies with FC C rules, P art 68. On this equipment is a label that contains, among other inf ormation , the FCC Registr ation Number and R inger Equi valent Number (REN) for this equipmen t. If r eque[...]

Notice to users of the Canadian tel ephone network Note à l’at tention des utilis ateurs du réseau téléphoni que canadien/N otice to users of the C ana dian telephon e network Cet appar eil est conf orme au x spécif ications tec hniques des équipements ter minaux d’Industr ie Canada. L e numéro d’enr egistr ement atteste de la confor m[...]

Notice to users in the Eu ropean Economic Area Notice to users in th e European Economic A rea This pr oduct is designed to be connec ted to the analog Sw itched T elecommunication Networks (P S TN) of the Eur opean Economi c Area (EEA ) countrie s/regions . Network com patibility depends on customer s elected settings, w hich mu st be rese t to us[...]

The compliance is indicated by one of the follow ing conformity markings place d on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted betwee[...]

Exposure to radio fr equency radiation Exposure to radio frequency radiation Cauti on The r adiated output po wer o f this devi ce is far belo w the FCC radi o fr equency expo sure limits. Ne vertheless , the dev ice shall be used in such a manner that the potential f or human contact dur ing normal oper ation is minimi zed . This produc t and any [...]

Notice to users in Taiwan Regulatory information 157[...]

Environmental product stewardship p rogram Hewlett-Packard is committed to providing qua lity products in an environmentally sound manner . Design for recycling has been incorpor ated into this product. The number of materials has been kept to a minimum while ensuring proper functiona lity and reliability. Dissimilar materials have been designed to[...]

Disposal of waste equipmen t by users in private households in the European Uni on Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of with y our other household wa ste. Instead , it is your responsibility to dispose o f[...]

Power co nsumptio n Hewlett-Packard printing and imagin g equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As [...]

Battery disposal in Ne therlands Dit HP Produc t bevat een lithium-mangane se -diox ide batterij. Dez e bev indt zich op de hoo fdprintplaat . W anneer dez e batterij leeg is, moet dez e volgens de geldende regels w orden afge voer d. Environmental product stewardship p rogram 161[...]

EU battery directive European Union Batter y Directive This produc t contains a battery that is used to maintain data integrity of real time c lock or product settings and is desi gned to last the life of the product . Any attempt to servi ce or replace this battery should be performed by a qualifi ed service technic ian. Directive sur les batterie[...]

RoHS notices (China only) Toxic and hazardo us substance table RoHS notices (Ukraine onl y) Технічний регламент щодо обмеження використання небезпечних речовин (Україна) Обладнання відповідає вимогам Технічного регламенту щодо об[...]

Third-party licenses LICENSE.aes-pubdom--crypto ----------- ---------- /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @aut hor Vincent Rij men <vin cent.rijmen@esat.kuleuven.ac.be> * @author Antoon Bosselaers <antoon.bosselaers@esat.kuleuven.ac.be> * @author Paulo B[...]

THE SOFTWARE IS PROVIDED "AS IS ", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTIC ULAR PURPOSE AND NONINF RINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRAC[...]

This package is an SSL implementation w ritten by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform wi th Netscapes SSL. This library is free for commercial and non-com mercial use as long as the following conditions are ahear ed to. The following conditions apply to all code found in this distribution, be it the RC4, [...]

ARISING IN ANY WAY OUT OF THE USE OF TH IS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed . i.e . this code cannot simply be copied and put under another distribution licence [including the GNU Public Licen ce.] =======[...]

ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMA GES (INCLUDING, BUT NOT LIMITE D TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTE RRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLU DI[...]

"This product includes software developed b y the OpenSSL Project for use in the OpenSSL Toolkit ( http://www.openssl.org/)" THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, IN CLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTAB ILITY AND FITNESS FOR A PARTICULAR P[...]

* may be used to endorse or promo te products derived from this so ftware * without specific prior written permission. * * THIS SOFTWARE IS PROVIDED BY THE PR OJECT AND CONTRIBUTORS ``AS IS'' AND * ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE * IMPLIED WARRANTIES OF MERCHANTABI LITY AND FITNESS FOR A PARTICULAR * [...]

Third-party licenses 1 71[...]

B HP supplies and accessories This section provides informati on on HP supplies and accessories for the printer. The information is subject to changes, vi sit the HP web site ( www.hpsho pping.com) for the latest updates. You may also make purchases through the web site. NOTE: Not all cartridges are avail able in all countries/regions. This section[...]

NOTE: Ink level warnings and indicators provid e estimates for pla nning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible pr inting delays. You do not need to replace cartridges until print quality becomes unacceptable. HP media To order media such as HP Premium Paper , g[...]

C Additional fax setup After completing all the steps in the getting starte d guide, use the instructions in this section to complete your fax setup. Keep your getting star ted guide for later use. In this section, you learn how to set up the printer so that faxing works successfully wit h equipment and services you might already have on the same p[...]

Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone syste m y ou have (serial or parallel), check with your telephone company. This section contains the following topics: • Select the correct fax setup for your home or office • Case A: Separate fa[...]

• Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscrip tion through your telephone company at the same number you use for fax calls on the p rinter. 3. From the following table, select the combinat ion of equipment and se rvic [...]

Other equipment or service s sharing your fax line Recommended fax setup DSL PBX Distinct ive rin g service Voice calls Computer dial-up modem Answering machine Voice mail servi ce Case J: Shar ed voice/fax line with computer modem and answering machine Case K: Sh ared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax l[...]

To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect on e end to your telephone wall jack, then connect the other end to the port labele d 1-LINE on the back of the pr inter. NOTE: You might need to connect the supplied pho ne cord to the adapter provided for your country/region. If yo[...]

3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied pho ne cord to the adapter provided for your countr y/region. To set up the print er with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect on e end to[...]

Case D: Fax with a di stinctiv e ring servic e on the same line If you subscribe to a distinctive ring service (t hrough your telephone compan y) that allows you to have multiple phone numbers on one phone line, each with a different ring pa ttern, set up the printer as described in this section. Back view o f the printe r 1 2 1 Telephone wall jack[...]

3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the printer is set to answer all ring patter ns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not a[...]

To set up the print er with a shared voice/fax line 1. Using the phone cord supplied in the box with the printer, connect on e end to your telephone wall jack, then connect the other end to the port labele d 1-LINE on the back of the pr inter. NOTE: You might need to connect the supplied pho ne cord to the adapter provided for your country/region. [...]

Back view o f the printe r 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied pho ne cord to the adapter provided for your countr y/region. To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect[...]

NOTE: If you have a computer dial-up modem, your comp uter dial-up modem shares the phone line with the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxi ng while you are using your computer dial-up modem to send an email or access the Internet. • Set up the printer with a com[...]

4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 5. Turn on the Auto Answer setting. 6. (Optional) Change the Rings to Answer setting to the lowest setting ( two rings). 7[...]

NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 po rt on the front and two RJ-11 ports on the back. Do not us e a 2–line phone splitter, a serial splitter , or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the print er with a compute r DSL/ADSL modem 1. Obtain a DSL [...]

Example of a paral lel splitter To set up the print er on the same phon e line as a computer w ith two phone ports Back view o f the printe r 5 4 3 2 1 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. 3 Parallel splitter 4 Computer with modem 5 Telephone 1. Remove the white plug from the[...]

4. Using the phone cord supplied in the box with the printer, connect on e end to your telephone wall jack, then connect the other end to the port labele d 1-LINE on the back of the pr inter. NOTE: You might need to connect the supplied pho ne cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from [...]

1 Telephone wall jack 2 Paralle l splitter 3 DSL/ADSL filter 4 Use the phone cord provided to connect to the 1-LINE port on the back of the printer. You might need to connect the supplied pho ne cord to the adapter provided for your countr y/region. 5 DSL/ADSL mode m 6 Computer 7 Telephone NOTE: You need to purchase a parallel splitter. A parallel [...]

Case I: Shar ed voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, an d you also have an answering machine that answers voice calls at th is phone number, set up the printer as described in this section. Back view o f the printe r 4 3 2 1 1 Telephone wall jack 2 Use the phone cord provided [...]

4. (Optional) If your answering machine does not have a built-in phone , for convenience you might want to connect a phone to the back of your answer ing machine at the "OUT" port. NOTE: If your answering machine d oes not le t you connect an external phone, you can purchase and use a parallel sp litter (also known as a coupler) to connec[...]

To set up the print er on the same phon e line as a computer w ith two phone ports Back view o f the printe r 1 2 3 4 5 6 7 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with th[...]

5. (Optional) If your answering machine does not have a built-in phone , for convenience you might want to connect a phone to the back of your answer ing machine at the "OUT" port. NOTE: If your answering machine d oes not le t you connect an external phone, you can purchase and use a parallel sp litter (also known as a coupler) to connec[...]

You might need to connect the supplied pho ne cord to the adapter provided for your countr y/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 po rt on the front and two RJ-11 ports on the back. Do not us e a 2–line phone splitter, a ser[...]

fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, co ntact your local ser[...]

1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cor d to the adapter provided for your country/region. 3 Computer with modem 4 Telephone To set up the print er on the same phon e line as a computer w ith two phone ports 1. Remove the white plu[...]

Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium ( Dutch) www.hp.be/nl/faxconfig Belgium ( French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain ww w.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Test fax setup You can test your f[...]

D Network setup (HP Officejet 4620 e-All-in-One series) You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced setti ngs are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network connection to t[...]

TIP: If you are using a computer running Window s, HP provides a tool called HP H ome Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center ( www.hp.com/go/wirelessprinting), and then click Network Diagnostic Utility in the Quic k Links section. (At this time, th[...]

To connect the printer us ing the PIN Method 1. On the printer control panel, press the (Wireless) button, and th en, using the buttons on the right, scroll to and select Wireless Settings . 2. Select Wi-Fi Protected Setup , and then follow the onscreen instructions. 3. When prompted, select PIN . The WPS PIN appears on the display. 4. Open the con[...]

Test the wirele ss connection Print the wireless test page for information about the printer's wireless connection. The w ireless test page provides information about the printer's status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test page displays details about the network settings. To print t[...]

To add hardware addresses to a wireless router or wireless acces s point 1. Print the network configuration page, and then locate the printer’s hardware address. For more information, see Understand the netwo rk configurati on page (HP Officejet 4620 e-All-in- One series). NOTE: The printer maintains a separate hardware addr ess for the wireless [...]

View and print network settings You can display a summary of t he netwo rk settings on the printer control panel or the HP software that came with the printer. You can print a more detailed network config uration page, which lists all of the important network settings such as the IP add ress, link speed, DNS, and mDNS. Fo r more information, see Un[...]

• Default Gateway • DNS Address 5. Enter your changes, and then press the button to the right of OK . Reset networ k settings To reset the administrator password and ne twork settings, press the (Wireless) button, and then, using the buttons on the right, scroll to and select Wireless Settings , select Restore Defaults , and then select Yes . A[...]

E Printer management tools This section contains the following topics: • Toolbo x (Windows) • HP Utility (Mac OS X) • Embedded web server (HP Officejet 4620 e-All-in -One series) Toolbox (Windows) The Toolbox provides maintenance information about the printer . NOTE: The Toolbox can be installed from the HP Software CD if the computer meets t[...]

About cookies The embedded web server (EWS) places very sma ll text files (cookies) on your har d drive when you are browsing. These files let the EWS recogn ize your computer the next time you visit. Fo r example, if you have configured the EWS l anguage, a cookie helps remember which lang uage you have selected so that the next time you acce ss t[...]

F How do I? • Get started • Print • Scan • Copy • Fax • Work with ink cartridges • Solve a pro blem How do I? 207[...]

G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is e nabled and the printer has a problem (such as a paper jam), the prin ter saves incoming faxes to memory until the problem is resolved. However, the printer’s memor y might fill up with faxes that have no t been printed yet or transferr ed t[...]

Solution 1: Turn the printer off and on Turn off the printer, and then turn it on again. If the problem persists, try the next solution. Solution 2: Install the ink cartridges correctly Make sure all of the ink cartridges are prop erly installed: 1. Gently pull open the ink cartridg e access door. 2. Remove the ink cartridge by pushing it in to re [...]

The cartridge cradle cann ot move Something is blocking the ink cartridge cradle (the p art of the printer that holds the in k cartridges). To clear the obstruction, press the (Power) button to turn off the printer, and then check the printer for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in th e printer. Before y[...]

Document failed to prin t The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printer problems. Printer failure There was a problem with the printer. Usually, yo u can resolve such problems by completing the following steps: 1. Press the (Power) butto[...]

Printhead failure There is a problem with the printhead. Con tact HP support for service or replace ment. For more information about contacting HP support, see HP support. Printer supply upgrade The cartridge listed in the message can only be used to upgrad e one printer. Click OK to use it on this printer. If you do not wish to proceed with the su[...]

supplies. Click the button below the message to view Rewards online. R ewards may not be available in all regions. WARNING! HP's ink cartridge war ranty does not cover non-HP ink or cartridges. HP's printer warranty does not cover repairs or se rv ice due to use of non-HP cartr idges or ink. HP does not guarantee the quality or reliabilit[...]

Use black ink only? The cartridges listed in the message are out of ink. Solutions: To print in color, replace the empty ca rtridges. For information a bout how to install new cartridges, see Replace the ink car tridges. To temporarily print using Black ink only, click Use Black Only . The printer will replace color with grayscale. The empty cartri[...]

To temporarily print using black ink only, click Can cel Print and then re-send the print job. The Use black ink only? messag e appears before the job prints. The empty cartridges will need to be replaced soon. CAUTION: Do NOT remove the empty color cartridge to print in Use Black Only mode. Black cartridge out of ink The black cartridge is out of [...]

Index A accessibility 3, 9 accessories printer status report 123 warranty 139 acoustic emissions 148 ADF (automatic document feeder) load originals 19 media sizes supported 143 ADSL, fax setup with parallel phone systems 178 after the support period 82 align printhead 127 answer ring pattern change 61 parallel phone systems 180 answering machine fa[...]

E ECM. See error correction mode edit text in OCR pro gram 39 electrical specifications 148 embedded web server about 205 opening 206 system requirements 142 troubleshoot, cannot be opened 119 Webscan 38 envelopes sizes supported 143 tray supporting 144 environmental specifications 148 environmental sustainability program 158 error correction mode [...]

ordering online 172 part numbers 123, 172 repla ce 74 status 123 supported 141 tips 73 warranty 139 warranty expiration dates 123 yields 141 ink levels, check 74 input tray capacity 144 media sizes supported 143 media types and weights supported 144 installation hardware installation suggestions 120 HP software installation suggestions 121 troubles[...]

DSL setup 178 ISDN setup 179 modem and answering machine setup 191 modem and voice mail setup 195 modem setup 183 modem shared with voice line setup 186 PBX setup 179 separate line setup 177 setup types 175 shared line setup 181 PBX system, set up with fax parallel phone systems 179 PCL 3 GUI support 141 phone cord connected to correct port test fa[...]

setup answering machine (parallel phone systems) 190 answering machine and modem (parallel phone systems) 191 computer modem (parallel phone systems) 183 computer modem and answering machine (parallel phone systems) 191 computer modem and voice line (parallel phone systems) 186 computer modem and voice mail (parallel phone systems) 195 distinctive [...]

missing or incorrect information 85 multiple pages are picked 90 network configuration page 123 nothing prints 83 paper-feed problems 89 power 83 print 82 printer status report 122 receive faxes 104, 107 scan 93 scan quality 96 send faxes 104, 106, 109 skewed copies 92 skewed pages 90 tips 82 troubleshooting hardware installation suggestions 120 HP[...]

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