HP (Hewlett-Packard) D8C12UT#ABA инструкция обслуживания

Notebook User Guide[...]

© Copyright 2012 Hewlett-Packa rd Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Centrino are trademarks of Intel Corporation in the U.S. and other countries. AMD is a trademark of Advanced Micro Devices, Inc. SD Logo is a trademark of its proprietor. Inc. Mic[...]

Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of ove rheating th e computer, do not place the compu ter directly on your lap or o bstruct the computer air ven ts. Use the computer only on a hard, flat surface. Do n ot allow another hard surface, such as an adjoinin g optional printer, or a soft surface, such [...]

iv Safety warning no tice[...]

Table of contents 1 Welcome ........ ....... .......... ......... ........ .......... ........ ......... ......... ........ ......... .......... ....... .... ............. ....... ......... ........ . 1 Finding information ................... ......... .......... .............. ......... .......... .......... ............. ......... .... ..........[...]

4 Pointing devices and keyboard ............... ........ ........... ........ ........... ........ ........... ........ ........... ............... ......... 28 Using p ointing devic es .... ........... .............. ........... .............. ........... .............. ........... .............. .. ............ . 28 Setting pointing device prefer[...]

Using t he power m eter and power settings .......... .......... ..................................... .............. 43 Using ba ttery power . .............. ......................... ....................... ......................... ................... ................ 44 Finding additional battery information ...... ........ ........... ........[...]

Replacing or upgrading the hard drive ............... ........... .............. ............ ............. ............ .. 59 Removi ng the ha rd driv e .................... ....................... ....................... .............. ... 59 Install ing a hard driv e .................... ............ ....................... .....................[...]

Locating the fingerprin t reader ........ ......... ........... ......... ......... .......... .......... ........... ......... ..... 81 10 Main tenance . ................. ........... ................. ........... .................. .......... ........... ......... ...... ...... ........... ................ 82 Adding or replacing memory modules ..[...]

Appendix B Troubleshooting ... ............. ................ ............. ............ ............. ............ ............. .... .................. ... 105 Troubleshooting resources ..................... ......... .......... ............ .......... .......... ......... ............. ....... ..... ..... 105 Resol ving issues . ............ ...[...]

1W e l c o m e After you set up and register the compu ter, it is important to take the following steps: ● Connect to the Internet — Set up your wired or wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page 22 . ● Update your antivirus s oftware —Protect yo ur computer from d am[...]

Finding information The computer comes with several resour ces to help you perform various tasks. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows® 8. Help and Support To access Help and Support, fro[...]

Resources For information about Limited Warranty * To access this guide, select the HP Suppo rt Assistant app , select My comput er , and then select User guides , or go to http://www.hp.com / go/ orderdocuments . Warranty information *You can find the expressly provided HP Limited Warranty applic able to your product loca ted with the user guides [...]

2 Getting to know your computer Top TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activate s items on the screen. (3) Left TouchPad button Functions like the left button on an e xternal mouse. (4) Right TouchPad button Functions like the right button on a [...]

Lights NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. (2) Caps lock light On: Caps loc[...]

Components Description (1) Power light ● On: The computer is o n. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. (2) Cap s lock light On: Caps lock is on. (3) Web browser light ● On: The computer is o n. ● Off: The comp[...]

Buttons, speakers, and fingerprin t reader (select models only) NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Power button ● When the computer is off, p ress the button to turn o n the computer. ● When the computer is on, press the b utton briefly to initiate Sleep. ● When the computer is i[...]

Component Description (3) Web browser button Opens the default Web browser. (4) Wireless button Tur ns the wireless feature on or off but does not e stablish a wireless connection. (5) Fingerprint reader (select models only) All ows a fingerprint logon to Windows, instead of a password logon. 8 Chapter 2 Getting to know your compu ter[...]

Component Description (1) Power button ● When the computer is off, p ress the button to turn o n the computer. ● When the computer is on, press the b utton briefly to initiate Sleep. ● When the computer is in the Sleep state, pr ess the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hib[...]

Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combinat ion with a func tion key, the num lk key, the esc key, or other keys. For more in forma[...]

Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other keys. For more in formation, see Poin ting devices a nd keybo ard on page 28 . (3) Windows logo key Dis[...]

Front Component Description (1) Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (2) Media Card Reader Supports the following digital ca rd formats: ● Memory Stick PRO ● Memory Stick PRO Duo (needs an adapter) ● MultiMediaCard (MMC) ● MultiMediaCardplus[...]

Right NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) USB 3.0 port Connects an optional USB device. (2) USB 2.0 port Connects an optional USB device. (3) Optical drive (select models only) Reads and writ es (select models only) to an optica l disc. (4) Optical drive light (select models only) ● O[...]

Component Description (1) USB 2.0 ports (2) Connect optional USB devices. (2) Optical drive (select models on ly) Reads and writes (select mode ls only) to an optica l disc. (3) Optical drive light (select models only) ● On: The optical drive is being accessed. ● Off: The optical drive is idle. (4) Optical drive eject button (select models only[...]

Left NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Security cable slot Attaches an opti onal security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not preve nt the computer from be ing mishandled or stolen. (2) Vent Enables airflow to cool internal[...]

Component Description (1) Security cable slot Attaches an opti onal security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not pr event the computer from be ing mishandled or stolen. (2) Power connector Connects an AC adapter. (3) AC adapter/battery light ● Amber: The computer is connected to extern[...]

Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communica te with wireless local area networks ( WLAN). (2) WWAN antennas (2)* (select models only) Send and receiv e wireless sign als to communicate with wireless wide-area networks (WW[...]

Component Description (1) WLAN antennas (2)* Send and receive wireless sign als to communicate with wireless local area networks ( WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communica te with wireless wide-area networks (WWAN ). (3) Internal microphone(s) (1 or 2 depending on model) Record sound. (4) Web[...]

Bottom Component Description (1) Battery and service door release latch es ● Releases the battery from the battery bay by sliding the release latches one time. ● When the battery has been removed from the battery bay, releases the service door from the computer by sliding the release latches a second time. (2) Battery bay Holds the battery. (3)[...]

Identifying the bottom parts of the computer NOTE: Refer to the illustration that most closely ma tches your computer. The service door has bee n removed in the following illustrations. Components Description (1) Memory modules (2) Hard drive 20 Chapter 2 Ge tting to know your compu ter[...]

Components Description (3) SIM module (select models only) (4) WWAN module (select models only) (5) WLAN module (select models only) Identifying the bo ttom parts of the computer 2 1[...]

3 Connecting to a network Your computer can tr avel with you wh erever you go. But even at home, you can explor e the globe and access inform ation from millions of we bsites using you r computer and a wire d or wireless network connection. This chapter will hel p you get connected to that world. Connecting to a wireless network Wireless technology[...]

Because the wireless devi ces are enabled at the fact ory, you can use the wireless button to turn on or turn off the wireless devices simultaneously. Using operating system contro ls The Network and Sha ring Center allows you to set up a connection or network, connect to a network, manage wireless ne tworks, and diagnose and repair network problem[...]

Setting up a WLAN To set up a WLAN an d connect to the In ternet, you need the following eq uipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless route[...]

Wireless encryption uses security settings to en crypt and decrypt data that is transmitted over the network. For more info rmation, from the Start screen, type help , and then select Help and Support . Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is [...]

Using Bluetooth wireles s devices A Bluetooth device provide s short-range wireless communications that rep lace the physical cable connections that traditionally link electr onic devices such as the following: ● Computers (de sktop, notebo ok, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (pri nter, camera) ● Audio devi[...]

Connecting to a wired network There are 2 kinds of wired conn ections: local area network (LAN) and mo dem connection. A LAN connection use s a network cable an d is much faster than a mo dem, which uses a telep hone cable. Both cables are sold se parately. WARNING! To reduce the risk of el ectric shock, fire , or damag e to the equipment, do not p[...]

4 Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased sep a rately) by connecting it to one of the USB ports on the computer . Setting pointing device preferences Use Mouse Properties in Win dows to customize settings for pointing de[...]

Turning the Touc hPad off and on To turn the Tou chPad off and on, quickly do uble-tap the TouchPad on/off b utton. The following tab le shows and describ es the TouchPad displ ay icons. TouchPad light Icon Description Amber Indicates that the TouchPad is off. Off Indicates that the TouchPad is on. Navigating To move the pointer, slid e one finger [...]

TIP: For touch sc reen computer s, you may perform the gestures on the disp lay, on the TouchPad or a combination of the tw o. The TouchPad sup ports a variety of gestures. To use TouchPad gestures, place two fin gers on the TouchPad at the same time. NOTE: TouchPad gestures are n ot supported in all prog rams. 1. From the Start screen type, mouse [...]

Scrolling Scrolling is useful for movi ng up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the To uchPad or touch screen (select models only), and then drag th em across the TouchPad or touch screen in an up, d own, left, or right motion. NOTE: Scrolling speed is co ntrolled by finger speed. Pinching/Zooming [...]

Using the keyboard Identifying the hot keys A hot key is a combination of the fn key an d either the esc key or one of the function keys. To use a hot key: ▲ Briefly press the fn key, and then briefly press the se cond key of the hot key combination. Hot key combination Description fn+esc Disp lays information about system hardware components and[...]

Hot key combination Description fn+f1 1 Plays, pauses, or resumes an audio CD, a DVD, or a BD. fn+f1 2 Plays the next track of an audio CD or the next section of a DVD or a BD. Using keypads The computer include s either an embedd ed numeric keypad or an integrated numeric keyp ad. The computer also supports a n optional external nu meric keypad or[...]

Turning the embedded nu meric keypad on and off Press fn+num lk to turn on the emb e dded numeric keyp ad. Press fn+num lk again to turn off the keypad. NOTE: The embedded numeric keyp ad is turned off while an external keyboard or numeric keypad is connected to the compute r. Switching key fu nctions on the embedded numeric key pad You can tempora[...]

Using an optional external numeric keypad Keys on most external nu meric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.)For example: ● When num lock is on, mo st keypad keys type numbers. ● When num lock is off, most keypad keys function like the a rrow, page up, or page down key[...]

5 Multimedia Your computer may inclu de the following: ● Integrated speaker(s) ● Integrated micropho ne(s) ● Integrated web cam ● Preinstalled multimedia software ● Multimedia buttons or keys Using the media activity controls Depending on your computer model, you may ha ve t he following media activity controls that allow you to play, pau[...]

Adjusting the volume Depending on your computer model, you ca n adjust the volume usin g the following: ● Volume buttons ● Volume hotkeys (speci fic keys pressed in combination with the fn key) ● Volume keys WARNING! To reduce the risk of personal inju ry, adjust the volume before putting on headphones, earbuds, or a headset. For additio nal [...]

Webcam (select models only) Some computers inclu de an integ rated webcam. Wit h the preinst alled software, you can use the webcam to take a photo or record a vid eo. You can preview and save the ph oto or video reco rding. The webcam software enable s you to ex periment with the following features: ● Capturing and sharing vide o ● Streaming v[...]

HDMI (select models only) The HDMI port conne cts the comput er to an optional video or audio device , such as a high-defini tion television, or to any comp atible digital or audi o component. NOTE: To transmit video and/or audio signals through th e HDMI port, you need an HDMI cable (purchased separa tely). One HDMI device ca n be connected to the[...]

Intel Wireless Display (select models only) Intel® Wireless Display allows you to share your computer conten t wirelessly on your TV. To experience wireless disp lay, a wireless TV adapte r (purchased separately) is required. DVDs that have output protection ma y not play on Intel Wireless Display. (However, DVDs that do not have output protect wi[...]

6 Power management NOTE: A computer may have a power button or a power switch. T he term power bu tton is used throughout this gu ide to see both types of power controls. Shutting down the computer CAUTION: Unsaved inf ormation is lost wh en the computer sh uts down. The shutdown comma nd closes all open pro g rams, including the ope r ating system[...]

Setting power options Using power-saving states Sleep is enabled at the fa ctory. When Sleep is initiate d, the power ligh ts blink and the scree n clears. Your work is save d to memory. CAUTION: To reduce the risk of possible audio and vid e o degradation, loss of a udio or video playback functionality, or loss of in formation, do not initiate sle[...]

To exit Hiberna t ion, briefly press the power button. The power lights turn on and your work returns to the screen where you stop ped working. NOTE: If you have set a password to be required on wakeup, you mus t enter your W indows password before your wo rk will return to the scree n. Setting password protection on wakeup To set the computer to p[...]

Using battery power WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible ba ttery purchased from HP. The computer runs on b a ttery po wer whenever it is not plugge d into external AC power. Computer battery life varies, depending on pow er management sett[...]

Using Battery Chec k Help and Support provides information on the st atus of the battery installed in the co mputer. To run Battery Check: 1. Connect the AC a dapter to the computer. NOTE: The computer must b e connected to external power for Battery Check to work properly. 2. From the Start screen, type control , an d then select Control Panel fr [...]

NOTE: For additiona l information about the power meter, see Using the power meter on page 43 . If the computer is on or in the Sleep state, the co mputer remains briefly in the Sleep state, and then shuts down and loses any unsa ved information. Resolving a low battery level Resolving a low b attery level when exte rnal power is a vailable ▲ Con[...]

Removing a battery To remove the battery: CAUTION: Removing a battery that is the sole po wer source for the computer can cause loss of information. To prevent loss of in formation, save your work a nd shut down the computer throu g h Windows before removing the battery. 1. Turn the computer upside do wn on a flat surface, with the battery b ay tow[...]

Storing a user-replaceable ba ttery (select models only) CAUTION: To reduc e the risk of damag e to a battery, do not expose it to high temp eratures fo r extended perio ds of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the user-replaceabl e battery and store it separately. To prolong the ch ar[...]

When you connec t the computer to external AC power, th e following ev ents occur: ● The battery be gins to charge. ● If the computer is turned on, the po wer meter ic on in the notificatio n area changes appeara nce. When you disconne ct external AC pow er, the followi ng events occur : ● The computer switches to battery po wer. ● The disp[...]

Switchable graphics/dual gr aphics (select models only) Select computers are equipp ed with eith er switchable graphics or dual graphics. ● Switchable graphics—Supporte d by both AMD™ and Intel. If your comp uter has AMD dynamic switchable graphics, it suppor ts only switchable graphics. ● Dual graphics— Supported only by AMD. If yo ur co[...]

Using dual graphics (select models only) If your system is equipped with dual graphics (two or more added Graphics Processing Units (GPUs)), you can enable AMD Radeon Dual Grap hics to increase application power and performance for full-screen application s that use DirectX versi on 10 or 11. For more in formation about DirectX, see http://www.micr[...]

7 External cards and devices Using Media Card Reader cards (select models only) Optional digita l cards provide secure da ta storag e and convenient data sha r ing. These cards are often used with digital med ia–equipped camera s and PDAs as well as with o ther computers. To determine the digital ca rd formats that are supporte d on your computer[...]

Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsiv e system, use the following procedure to safely re move the digital card. 1. Save your information and close all prog rams associated with the digital card . 2. Click the remove ha rdware icon in the notif ication area , at the far righ t of the taskbar . Then fol[...]

Connecting a USB device CAUTION: To reduce the risk of damage to a USB conn ector, use minimal force to connect the device. ▲ Connect the USB cab le for the device to the USB po rt. NOTE: The following illustration may look sli ghtly different than your computer. You will hear a sound when the de vice has been detected. NOTE: The first time you c[...]

Using optional external devices NOTE: For more information about req uired software and d r ivers, or to learn which computer port to use, see the manufacturer's instructi ons. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered d evice, be sure that the device is tu r[...]

8D r i v e s Handling drives CAUTION: Drives are fragile computer comp onents that must be handle d with care. Re fer to the following caut ions before hand ling drives. Additional caut ions are inclu ded with the proce dures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, [...]

Using hard drives CAUTION: To prevent information loss or an unresponsive system: Save your work and sh ut down the co mputer before adding or replacing a memo ry module or hard drive. If you are not sure wh ether the compute r is off, turn the co mputer on by pressing the power button. Then shut down the computer through the operating system. Usin[...]

Removing or replacing the service door Removing the service d oor Remove the service door to access the memory module slot, hard drive, regulatory label, and other components. 1. Remove the batt ery (see Inserting or removing the bat tery on page 46 ). 2. With the b attery ba y toward you, re move the secur ity screw (1) (if the optional screw is b[...]

2. Replace the security screw (4) , if desired . For additional in formation about the security screw, see Using the optional secu rity screw on page 57 . NOTE: If you want to use the o ptional screw, it is stored inside the service door. 3. Insert the battery (see Inserting or remo ving the battery on page 46 ). Replacing or upgrading the hard dri[...]

6. Pull the plastic tab on th e hard drive (2) toward s the side of the computer to diseng age the hard drive from the connector, a nd then lift th e hard drive o ut of the hard drive bay. NOTE: Refer to the illustrati on that most closely matches yo ur computer. Some hard dri ves may be wrapped in a plastic co vering. After removing th e hard driv[...]

Installing a hard drive 1. Insert the hard d rive into the hard drive bay. 2. Pull the plastic tab on th e hard drive (1) toward s the center of the computer to engage the h ard drive with the conn ector. Using hard drives 61[...]

3. Replace th e four hard drive screw s (2) . NOTE: Refer to the illustration that most closel y ma tches your computer. 4. Replace the service d oor (see Removing or replacing the service door on pa ge 58 ). 62 Chapter 8 Drives[...]

5. Replace the security screw, if desired. For a ddi tiona l information ab out the security screw, see Using the optiona l security screw on page 57 . 6. Replace the battery (see Inserting or removing the battery on page 46 ). 7. Turn the computer right-side up, and then reco nnect AC po wer and exter nal devices to the computer. 8. Turn on th e c[...]

Using HP 3D DriveGuard (select mode ls only) HP 3D DriveGuard protects th e hard drive by parking the drive and halting data req uests under either of the following conditions: ● You drop the compu t er. ● You move the compute r with the display cl osed while the computer is running on battery power. A short time a fter the end of one of these [...]

Using HP 3D DriveGuard software The HP 3D DriveGuard so ftware enables you to perform the following tasks: ● Enable and disa ble HP 3D DriveGuard. NOTE: Depending on you r user privileges, yo u may be unable to e nable or disable H P 3D DriveGuard. Privil eges for non-administrato r users ca n be changed by members of an administrator group . ●[...]

5. Gently press the disc (3) down onto the tray spind le until the disc snaps into place. 6. Close the disc tray. NOTE: After you insert a disc, a short pause is no rmal. If you have no t selected a media player, an AutoPlay dialog box opens. It prompts you to select how you wan t to use the m edia content. 66 Chapter 8 Drives[...]

Removing an optical disc Tray-load There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the dis c tray opens normally 1. Press the rel ease button (1) on the d rive bezel to rele ase the disc tray, a nd then gently pu ll out the tray (2) un til it stops . 2. Remove the disc (3) from the tray by ge ntly p[...]

When the disc tray fails to open normally 1. Insert the end of a paper clip (1) into the release access in the front beze l of the drive. 2. Press in ge ntly on the paper clip un til the tray is released, and then pull out the tr ay (2) until it stops. 3. Remove the disc (3) from the tray by ge ntly pressing dow n on the spindle while lifting the o[...]

Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applicatio ns, by sharing an opti cal driv e connected to anothe r computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to oth er [...]

9S e c u r i t y Protecting the computer Standard security features pr ovided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) ca n protect your pe rsonal settings and data from a variety of risks. NOTE: Security solutions are desi gned to act as de terrents. These deterrents may not prevent a product from being mis[...]

Computer risk Security feature Unauthorized removal of the computer Security cabl e slot (used with an optional secu rity cable) *Computer Setup is a preinstalled, ROM-based utility that c an be used even when the operating system is not working or will not load. You can use either a pointing device (TouchPad, pointing stick, or U SB mouse) or the [...]

Setting passwords in Windows Password Function Administrator password* Protects access to a Windows administrator-level account. NOTE: This password cannot be used to access Co mputer Setup contents. User password* Protects access to a Windows user account. *For information about setting a Windows administrator passwo rd or a Windows user password?[...]

Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock p rotection. This password is set under DriveLock Password s during the enable process. DriveL[...]

Managing a BIOS administrator password To set, change , or delete this passw ord, follow th ese steps: Setting a new BIOS administrator password 1. Turn on or restart the compu ter, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of th e screen. 2. Press f10 to enter Computer Setup. 3. Use a [...]

5. When prompted for the new password, leave the field empty, and th en press enter . 6. Read the warning. T o continue, select YES . 7. When prompted to type your new password ag ain, leave the field empty, and then press enter . 8. To save your change s and exit Compute r Setup, click the Save icon in the lower-left corner of the screen, and then[...]

Setting a DriveLock password To set a DriveLoc k password in Compute r Setup, follow th ese steps: 1. Turn on the co mputer, and then press es c while the “Press the ESC ke y for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointi ng device or the arrow keys to select Secur ity &[...]

Entering a DriveLock password Be sure that the hard drive i s inserted into the computer (not into an optional docking de vice or external Multi Bay). At the DriveLock Password prompt, type your user or master pa ssword (using th e same kind of keys you used to set the password), and then press en ter . After 2 incorrect attempts t o enter the pass[...]

7. Type your master password, and then press enter . 8. To save your change s and exit Compute r Setup, click the Save ico n and then follow the on- screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit , and then press enter . Your changes go into effect when the compu ter restarts. Using Computer Setup Autom[...]

5. Use a pointi ng device or the arrow keys to select Disable protection . 6. To save your change s and exit Compute r Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit , and then press enter . Using antivirus softwar[...]

Installing critical security updates CAUTION: Microsoft® sends out alerts regarding critic al updates. To protect the co mputer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become ava ilable after the c omputer l[...]

Using the fingerprint reader (select models only) Integrated finge rprint readers are availab le on select computer mo dels. In orde r to use the fingerpr int reader, you must set up a user account with a pa ssword on the computer. This account allows you to log on to your computer with a swipe of a designa ted finger. You may also use th e fingerp[...]

10 Maintenance Adding or replacing memory modules The computer ha s one memory module compartmen t. The capaci ty of the compu t er can be upg raded by adding a memory module to the vacant expansion memory mod ule slot or by upgrading the existing memory modul e in the primary memory modul e slot. WARNING! To reduce the risk of electric shock and d[...]

b. Grasp th e edge of th e memory module (2) , and then ge ntly pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch th e components on the memory modul e. To protect a memory modu le after removal, place it in an electrostatic-saf e container. [...]

c. Gently press the memory mo dule (3) down, applying pressure to both the left an d right edges of the memo ry module, until the retenti on clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend th e memory module. 7. Replace the service d oor (see Removing or replacing the service door on pa ge 58 ). [...]

● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid the following cleaning products: Strong s olvents, such a s al cohol, acetone, ammonium chloride, methylene chlorid e , and hydrocarbons, which can p e rmanently damage the surface of the computer. Fibrous materials, su ch as pa[...]

Updating programs and drivers Download the latest version s of HP programs an d drivers and also register to receive automatic update notifica tions when new versions beco me available. For U.S. support, go to http:// www.hp.com/ go/contactHP . For worl dwide support, go to http://welcome.hp.com/ country/us/en/ww contact_us.html . 86 Chapter 10 Mai[...]

Using SoftPaq Download Manager HP SoftPaq Download Manag er (SDM) is a tool that provides quick access to SoftPaq i nformation for HP business computers witho ut requiring the SoftPaq number. Usin g this tool, you can easily search for SoftPaqs, an d then download and unpack them. SoftPaq Download M anager works by readi ng and do wnloading, from t[...]

11 Backup and recovery To protect you r information, use Windows Back up and Restor e to back up individu al files and fold ers, back up your entire hard drive, crea te system repair media, or create system restore points. In case of system failure, you can use the backup file s to restore the contents of your comp uter. From the Start s creen, typ[...]

Backing up your information Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system set up. As you add new software and data files, you should continue to back up your system on a regula r basis to maintain a reasonably current backu p. The[...]

Using the Windows recovery tools To recover informat ion you previo usly backed up: ▲ From the Start screen, type help , and then select Help and Support . To recover your information u s ing Startup Repair, follow these steps: CAUTION: Using Startup Repair will completel y erase and reformat the hard drive. F or additional information, go to Hel[...]

To recover the original hard drive image using f11 : 1. If possible, bac k up all personal files. 2. If possible, che ck for the presen ce of the HP Recove ry partition: Fro m the Start screen, type computer , and then select Computer . NOTE: If the HP Recovery partition is not listed, you must recover your operating syst em and programs using the [...]

Using HP Software Setup HP Software Setu p can be used to rein stall drivers or select so ftware tha t has been corrupt ed or deleted from the system. 1. From the Start screen, type HP Software Setup , and select apps . 2. Open HP So ftware Setup. 3. Follow the on-screen instruction s to re install driver s or select software. 92 Chapter 11 Backu p[...]

12 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drive s, display, keyboard, mous e, and printer). Computer Setup includes settings for the types of devices installed, the s[...]

To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions. – or – Use the tab key and the arro w keys to select File > Ignore Changes and Exit , and then press ente[...]

Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP website. Most BIOS update s on the HP website are packaged in compre ssed files called SoftP aqs . Some download packa ges contain a file n amed Read me.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determ[...]

NOTE: If you connect your comp uter to a networ k, con s ult the network administrator before installing any software updates, especially system BIOS update s. BIOS installation procedures vary . Follow any instructions that are displayed on the scree n after the download is complete. If no instructions are d isplayed, follow these steps: 1. From t[...]

To start Advanced System Diagnostics: 1. Turn on or restart the compu ter. While the “Press the ESC ke y for Startup Me nu” message is displayed in the lo wer-left corner of the screen , press esc . When the Startup Menu is displayed, press f2 . 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If y[...]

13 Support Contacting support If the information provide d in this user guide or Help and Support doe s not address your que stions, you can contact support. Fo r U.S. support, go to http://www.hp.com/ go/contactHP . For worldwide support, go to http:/ /welcome.hp.com/ country/us/en/wwcontact_us.html . Here you can: ● Chat online wi th an HP tech[...]

Labels The labels affixed to the computer provid e inform ation you may need wh en you troubleshoot system problems or travel internationa lly with the computer: ● Service label—Provides important information, including the following : Component (1) Product name (2) Serial number (s/n) (3) Part number/Product number ( p/n) (4) Warranty period ([...]

14 Specifications ● Input power ● Operating environment 100 Chapter 14 Specification s[...]

Input power The power information in this section may be helpfu l if you plan to travel internationally with the computer. The computer op erates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50 –60 Hz. Although the computer can be powered from a standalone DC power so urce, it[...]

Operating environment Factor Metric U.S. Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95 % Maximum alti tude (unpr essurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonop[...]

A Traveling with the computer For best results, follo w these traveling and shipping tips : ● Prepare the comput er for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external me dia cards, such as digital cards. CAUTION: To reduce the risk of da mage to the computer, d amage to a drive, or lo ss of information,[...]

hazardous locations. If you ar e uncertain of th e policy that applie s to the use of a pa rticular device, ask for authorization to use i t before you turn it on. ● If you are trave ling internationa lly, follow these sugg estions: ◦ Check the computer-related customs re gulations for ea ch country or region on your itinerary. ◦ Check the po[...]

B Troubleshooting Troubleshooting resources ● Access website links an d additional information about the computer through Help and Support. From the Start screen, type help , and then select Help and Support . NOTE: Some checkup an d repair tools require an Internet conne ction. HP also provides additional tools that do not require an Internet co[...]

The computer screen is blank If the screen is blank but yo u have not turned off the computer, one or more of these setting s may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly p ress the power b utton. Sleep is an energy-saving fe ature that turns off th e display. Sleep can be initiated by the system while the co[...]

An external device is not working Follow these sugg estions if an external de vice do es not function as expected : ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secu re. ● Be sure th at the device is re ceiving electrical power. ● Be sure that the device, especially if it [...]

The optical disc tray does not open for removal of a CD or DVD 1. Insert the end of a paper clip (1) into the release access in the front beze l of the drive. 2. Press in gently on the pa per clip until the disc tray is released, and then pull ou t the tray (2 ) until it stops. 3. Remove the disc (3) from the tray by ge ntly pressing dow n on the s[...]

The computer does not de tect the optical drive If your operating system does not detect an in stalled device, the devi ce driver software may be missing or corrupte d. 1. Remove any discs fro m the optical drive. 2. Click Computer and then click System Monitor . 3. From the Hardware tab, identify the Storage Controller in the Type column. 4. Click[...]

The process of burning a disc does not begin, or it stops before completion ● Be sure that all ot her programs ar e closed. ● Turn off Sleep mode. ● Be sure that you are using the right kind of disc for your drive . ● Be sure that the disc is inserted properly. ● Select a slower write speed and try again. ● If you are copying a d isc, s[...]

C Electrostatic discharge Electrostatic discharge is the rele ase of static electricity when tw o objects come into contact—for example, the sho ck you receive wh en you walk across th e carpet and touc h a metal door knob . A discharge of static ele ctricity from fingers or other electrostati c conductors may damage electronic components. To p r[...]

Index A AC adapter light 13, 16 AC adapter, testing 49 administrator password 72 advanced system diagnostics 96 airport security devices 56 antivirus software 79 audio functions, checking 37 audio-in (microphone) jack 12 audio-out (head phone) jack 12 Automatic DriveLock password entering 78 removing 78 B Backup and Restore 89 battery conserving po[...]

F f11 recovery 90 Face Recognition 38 face recognition 70 fingerprint reader 81 fingerprint reader, identifying 8, 9 firewall software 79 fn key, identifying 10, 11, 32, 33 function keys identify ing 1 0, 11 G GPS 25 graphics modes, switching 50 H hard drive external 55 HP 3D DriveGuard 64 installing 61 removing 59 hard drive bay, identifying 19 ha[...]

optical disc inserting 65 removing 67 optical drive 55 optical drive eject bu tton 13, 14 optical drive light 13, 14 optical drive, identifying 13, 14 optional external devices, using 55 P passwords administrator 72 BIOS administrator 74 DriveLock 75 user 72 pinching TouchPad g esture 31 pointing device s, setting prefere nces 28 ports external mon[...]

W Web browser button, identifying 8, 9 Web browser light 5, 6 webcam 38 webcam light, identifying 17, 18 webcam, identifying 17, 18 Windows 8 operating system media 91 Windows applications key, identifying 10, 11 Windows logo key, identifying 10, 11 wireless antennas, identifying 17, 18 wireless button 22 wireless button, identifying 8, 9 wireless [...]