HP (Hewlett-Packard) DL380 G7 инструкция обслуживания

HP Pr oL ian t DL3 8 0 G7 Se r v er Us er Gui de Abstract This document is for the person wh o installs, administers, and troubleshoots servers and stor age systems. HP assumes you are qualified in the servicing of comp uter equipment and trained in re cognizing hazards in products with hazar dous energy levels. Part Number: 594660 - 002 Febru ary [...]

© Copyright 2010, 2011 Hewlett- Packard Devel opment Company, L.P. The information contained herei n is subject to change without notice. The only warranties for HP products and services are set forth in t he express warranty statements accompanyin g such products and services. Nothing herein should be construed as c onstituting an additional warr[...]

Contents 3 Con tents Component identification ............................................................................................................... 7 Front panel co mponents ............................................................................................................................. 7 Front panel LEDs and bu ttons ........[...]

Contents 4 Installing the operating system ................................................................................................................... 37 Powering up and configuring the server ..................................................................................................... 37 Registering the server .....................[...]

Contents 5 H P Insight Diagnostics survey functionality ........................................................................................ 79 Integrated Management Log ........................................................................................................... 79 Remote support and analysis tools ...............................[...]

Contents 6 Electrostatic discharge ............................................................................................................... 108 Preventing electrostatic discharge ............................................................................................................ 108 Grounding methods to prevent electrostatic discharg[...]

Component ident ification 7 C om ponen t i dentif i cati on Fro nt panel compo nents • SFF model Item Description 1 Quick release levers (2) 2 Systems Insight Display 3 Hard drive bay s 4 SATA optical drive bay 5 Video connecto r 6 USB connect ors (2) • SFF model with option al hard drive cage Item Description 1 Quick release levers (2) 2 Syste[...]

Component ident ification 8 Item Description 6 USB connect ors (2) • LFF model Item Description 1 Quick release levers (2) 2 Systems Insight Display 3 Hard drive bays 4 USB connect ors (2) 5 Video connecto r F ront panel LEDs and b uttons Item Description Status 1 UID LED and button Blue = Activated Flashing blue = System being remotely managed O[...]

Component ident ification 9 Item Description Status 2 System health LED Green = Normal Amber = System degraded. Red = System c ritical. To identify comp onents in degraded or crit ical state, see " Systems Insight Displa y LEDs (on page 9 )." 3 Power On/Standb y button and system power LED Green = System on Amber = System in standby, but [...]

Component ident ification 10 Item Description Status 1 NIC link/a ctivity LED Green = Network link Flashing green = Network link and activity Off = No link to network. If the power is off, view the rear panel RJ - 45 LEDs for status (" Rear panel LED s and buttons " on page 12 ) 2 Power cap To determi ne Power cap status, see " Syste[...]

Component ident ification 11 Systems Insi ght Display LED and color Health LED System power LED Status Power supply (amber) Red Amber • Only one po wer supply is installe d and that power supply is in standby. • Power supply fault • System board faul t Power supply (amber) Amber Green • Redundant pow er supply is ins talled and only one pow[...]

Component ident ification 12 10 Video connecto r 11 NIC 1 conne ctor 12 NIC 2 conne ctor 13 Mouse conne ctor 14 Keyboard con nector 15 Serial connect or 16 iLO 3 connecto r 17 NIC 3 conne ctor 18 NIC 4 conne ctor R ear panel LEDs and b uttons Item Description Status 1 Power supply LED Green = Normal Off = System is of f or power supply ha s failed.[...]

Component ident ification 13 Secondary (slot - form factor) Primary (slot - form factor) PCIe2 riser slot description PCIe2 x16 riser slot description PCIe2/PCI - X riser slot description 4 - FL/FH 1 - FL/FH PCIe2 x16 ( 8,4,1) PCIe2 x16 (16,8,4,1) PCI - X 64 bit/1 33 MHz 5 - LP 2 - HL/FH PCIe 2 x8 (4,1) — PCIe2 x16 ( 8,4,1) 6 - LP 3 - HL/FH PCIe [...]

Component ident ification 14 S ystem board c omponents Item Description 1 Processor 2 D IMM slots 2 SAS power connector A 3 SAS power conne ctor B 4 Front I/O connector 5 SATA optical drive c onnector 6 Internal USB connector 7 System battery 8 Power suppl y backplane conn ector 9 NMI jumper 10 System maintenance switch 11 Processor socket 2 12 Pri[...]

Component ident ification 15 Item Description 18 SAS connector A 19 SAS connector B 20 Cache modu le connector 21 Fan connector 1 22 Fan connector 2 23 Fan connector 3 24 Fan connector 4 25 Fan connector 5 26 Fan connector 6 S ystem maintena nce switch Position Def ault Function S1 Off Off = iLO 3 securit y is enabled. On = iLO 3 securit y is disab[...]

Component ident ification 16 problem analysis , but the NMI feature preserves that infor mation by performing a memory dump before a hard r eset. To force the OS to invoke the NMI handler and gene rate a crash dump log, the adminis trator can do any of the following: • Short the NMI jumpe r pins • Press the NM I switch • Use the iLO Virtual N[...]

Component ident ification 17 S AS and SA TA device numbe rs • SFF device bay numbe ring • Optional SFF device bay numbering • LFF device bay numbe ring[...]

Component ident ification 18 S AS and SA TA hard drive LE Ds Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) S AS and SA TA hard drive LE D combinatio ns Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternatin g amber and blue The drive has failed, or a predictiv e failure alert has b[...]

Component ident ification 19 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Off Steadily amber A critical faul t condition has been ide ntified for this drive, and the controller has p laced it offline. Repla ce the drive as soon as possible. Off Amber, flashing regularly (1 Hz) A predictive failu re alert has been received f[...]

Component ident ification 20 FBWC module LEDs The FBWC module has two single - color LEDs (g reen and amber). The LEDs are du plicated on the reverse side of the cache module to fa cilitate status viewin g . Green LED Amber LED Interpret ation Off On A backup is in progress. Flashing (1 Hz) On A restore is in progress. Flashing (1 Hz) Off The capac[...]

Component ident ification 21 B attery pac k LEDs Item ID Color Descript ion 1 Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply i s used to maintai n the battery charg e and provide supp lementary power to the cache microc ontroller. 2 Green Auxiliary Power LED. T his[...]

Component ident ification 22 LED3 pattern LED4 pat tern Interpretation — One blink per second The battery pac k is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity expansion, st ripe size migration, and RAID m igration) are temporarily unavailable until charging is complete. The r[...]

Component ident ification 23 For a single - proces sor configuration, four fans and two blanks are req uired in specific fan bays for redundancy. A fan fail ure or missing fan causes all fans to spin at high speed. A se cond fan failure or missing fan causes an orderly shutdown of the server. Installing more than the required number of fans in a si[...]

Operations 24 Oper ation s P ower up the server To power up the server, press the Power On/Standby button. P ower down the server WARNING: To reduce the risk o f personal inj ury, electric sho ck, or damage t o the equi pment, remove the power co rd to remove power from the server. The fr ont panel Power On/Standby button does not completely shut o[...]

Operations 25 3. After performing the installation or maintenanc e procedure, slide the server back into the rack, and t hen press the serv er firmly into th e rack to secure it in p lace. WARNING: To reduce the risk of p ersonal injury, be careful when pres sing the server rail- release latches and sliding t he server into the rack. The sl iding r[...]

Operations 26 1. Powe r down t he server if perfo rming a non- hot - plug install ation or maintenance p rocedure (" Power down the server " on page 24 ). 2. Extend the server from the rac k (on page 24 ). 3. Use the T- 15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch. 4. Lift up on the[...]

Operations 27 2. Open the cable management arm. C able management arm with right - hand sw ing NOTE: To access some components, you may ne ed to remove the cable management ar m. To access the produ ct rear panel components, open the c able management arm: 1. Power down the serv er (on page 24 ). 2. Swing open the cable man agement ar m. 3. Remove [...]

Operations 28 Remove the full - length expansion b oard retainer CAUTION: To preve nt damage to the server or expansio n boards, power down the server and remove all AC power cord s before removing or install ing the PCI riser cag e. 1. Power down the serv er (on page 24 ). 2. Extend the server from the rack (on pag e 24 ). 3. Remove the a ccess pa[...]

Operations 29 Remove the PCI riser cage CAUTION: To preve nt damage to the server or expansio n boards, power down the server and remove all AC power cord s before removing or install ing the PCI riser cag e. 1. Power down the serv er (on page 24 ). 2. Extend the server from the rack (on pag e 24 ). 3. Remove the a ccess panel (on page 25 ). 4. Rem[...]

Operations 30 4. Install the PCI riser cage. 5. Install the access panel (on page 26 ). 6. Install the server into the rack (" Installing the se rver into the rack " on page 35 ). 7. Power up th e server (on page 24 ). Install the ful l - length expansion b oard retainer 1. Power down the serv er (on page 24 ). 2. Extend the server from t[...]

Operations 31 7. Install the server into the rack (" Installing the se rver into the rack " on page 35 ). 8. Power up the serv er (on page 24 ). R emove the air baffle CAUTION: For proper cooling do not operat e the server without the access panel, baffles, expansion s lot covers, or bla nks installed. If the server suppor ts hot- plug co[...]

Se tup 32 Setup O ptional installa tion services Delivered b y experienced, certified engin eers, HP Care Pack services help y ou keep your serve rs up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and so ft ware support in to a single package. A number of service le v[...]

Setup 33 Optimum environment When installing the server in a rack, select a locatio n that meets the environmental standards described in this section. S pace and airflow requirements To allow for servicing a nd adequate airflow, observ e the following spa ce and airflow requireme nts when deciding where to instal l a rack: • Leave a minimum cl e[...]

Setup 34 T emperature requiremen ts To ensure cont inued safe and reliabl e equipment operation, install or p osition the system in a well - ventilated, climate - controlled environment. The maximum recommended ambie nt operating temperature (TMRA) for most se rver products is 35°C (95°F). The temperature in the room where the r ac k is located m[...]

Setup 35 Because of the high ground - l eakage currents a ssociated wit h multiple servers con nected to the same po wer source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetac hable cord that is wired to an indus trial - style plug. NEMA locking - style plugs or those comply[...]

Setup 36 CAUTION: Always plan the rack ins tallati on so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to p opulate the rack from the bottom to the top. 1. Install the server and cable management arm into the rack. For mo r e information, see the installation instructions that ship with the 2U Qu[...]

Setup 37 6. Connect the pow er cord to the AC power sou rce. WARNING: To reduce the risk of electri c shock or damage to the equi pment: • Do not disable the power cord grounding plug. The g rounding plug is an imp ortant safety feature. • Plug the power cord into a grounded (earthed) electrical ou tlet that is easily accessible at all times. ?[...]

Setup 38 To configure thes e utilities manually: • Press the F8 key when pr ompted during the arra y controller initializ ation to con figure the array controller using ORCA. • Press the F9 key whe n prom pted during the boo t process to change the server settings using RBSU. The system is set up by default for t he English lan guage. For more [...]

Hardware options installation 39 H a rdwa re opti on s installati on Introduction If more than one opt ion is being installed, read the installation instr uctions for all the hard ware options and identify simila r steps to streamline the ins tallation process. WARNING: To red uce the risk of personal injur y fro m hot surfaces, allow the dri ves a[...]

Hardware options installation 40 6. Open the heatsink retaining bracket, and then remove the processor blank. CAUTION: The pins on the processor socket are very frag ile. Any damage to them may requ ire replacing the syst em board. CAUTION: Failure to completely open t he processor locking lever p revents the processor fr om seating during insta ll[...]

Hardware options installation 41 8. If the proces sor has separa ted from the installat ion tool, carefully re - insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area.[...]

Hardware options installation 42 9. Align the processor installation tool with the socke t, and then insta ll the processor. THE PINS ON THE SYSTEM BOARD AR E VERY FRAGILE AND E ASILY DAMAGED . CAUTION: THE PINS ON THE SYSTEM B OARD ARE VERY FRAGIL E AND EASILY DAMAGED. To avoid damage to the s ystem board: • Never install or remov e a processor [...]

Hardware options installation 43 10. Press the tabs on the processor install ati on tool to separate it f rom the processor, and then remove the tool. 11. Close the pro cessor socket retaining bra cket and the proce ssor locking l ever. The processor sock et cover is automatically ejected . Remov e the cover. CAUTION: Be sure to close th e processo[...]

Hardware options installation 44 13. Install the heatsink.[...]

Hardware options installation 45 14. Close the heatsink retaining bracket. 15. Remove the fan blanks i n bays 5 and 6. For fan location and nu mbering information, see " Hot - plug fans (on page 22 )" or the labe l attached to the access panel. 16. Install the fans into bays 5 and 6. 17. Install the air b affle. 18. If any full - length e[...]

Hardware options installation 46 M emory options IMPORTANT: This ser ver does not support mixing RDIMMs and UDIM Ms. Attempting to mix these two types causes the server to halt dur ing BIOS initialization. The memory s ubsystem in this serv er can support RD IMMs or UDIMM s. Both types are refe rred to as DIMMs when the information applies to both [...]

Hardware options installation 47 Dual - and quad - rank DIMMs provi d e the greatest c a pacity with the existing memory technology. For example, if current DRAM technology su pp orts 2 - GB single - rank DIMMs, a du al - rank DIMM would be 4 - GB, and a quad - rank DIMM would be 8 - GB. D IMM identification To determine DIMM characteristics, use t[...]

Hardware options installation 48 • Lockstep — pr ovides enhanced protection over Advanced ECC mode while continuing to make all installed memory available to the operating sys tem. The server can continue to function if a single - or mulit - bit memor y failure within a single DRA M device occurs. • Online spare memory — provides protection[...]

Hardware options installation 49 Lockstep mode uses channel 1 and channel 2. Channel 3 is not po pulated. Because channel 3 cannot be populated when usin g Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode. Memory perf ormance with Advanced ECC is al so slightly higher . O nline Spare memory configuration Online spare m emo[...]

Hardware options installation 50 • Observe the general DIMM slot popula tion guidelines (on page 49 ). • DIMMs may be instal led individually. Single - proce ssor Advanced ECC popul ation order For Advanced ECC mode c onfigurations with a singl e processor, populate the DI MM slots in the followin g order: • RDIMM: Sequentially in alphabetica[...]

Hardware options installation 51 M ulti - process or Lockstep population order For Lockstep memory mode configurations wit h multiple processors, p opulate the DIMM slots for each processor in the foll owing order: • RDIMM o First: A and B o Next: D and E o Last: G and H o Do not populate slots C, F, or I. • UDIMM o First: A and B o Last: D and[...]

Hardware options installation 52 M ulti - process or Online Spare population order For Online Spare mod e configurations with a multiple processors, popula te the DIMM slots for each processor in the foll owing order: • RDIMM o First: A, B, and C o Next: D, E, and F o Last: G, H, a n d I • UDIMM o First: A, B, and C o Last: D, E, and F o Do not[...]

Hardware options installation 53 M ulti - process or Mirrored Memory populat ion order For Mirrored Memor y mode configurations with m ultiple processors, pop ulate the DIMM slots for ea ch processor in the foll owing order: • RDIMM o First: A and B o Next: D and E o Last: G and H o Do not populate slots C, F, or I. • UDIMM o First: A and B o L[...]

Hardware options installation 54 9. If removed, install the BBWC battery pack or the FBWC c apacitor pack. 10. Install the access panel (on page 26 ). If yo u are installing DIMMs in onlin e spare, mirrored, or lock - step configuration, configure th is mode in RBSU (" HP ROM - B a sed Setu p Utility " on page 72 ). For more inform ation [...]

Hardware options installation 55 3. Install the hard drive. 4. Determin e the status of the h ard drive from the hot - plug SAS hard dri ve LED combinations (" SAS and SATA hard drive LED combinations " on page 18 ). R emoving a hot - plug S AS hard drive CAUTION: For proper cooling do not operat e the server without the access panel, baf[...]

Hardware options installation 56 CAUTION: In systems that u se external data storage, be sure that the server is the first u nit to b e powered down and the last to be powered back up. Taking this precaution ensures that the sys tem does not erro neously mark t he drives as failed w hen the server is p owered up. 4. Extend the server from the rack [...]

Hardware options installation 57 10. Attach the capacitor pack to the air baffle. 11. Install the PCI riser cage (on page 29 ). 12. Install the full - length expansion board retainer (on page 30 ) if any full - length expansion boards a re installed. 13. Install the access panel (on page 26 ). 14. Install the server into the rack (" Installing[...]

Hardware options installation 58 4. Remove the existing m edia drive option or b lank. 5. Slide the optical dri ve into the drive bay. 6. Connect the power and data cable to the system board. The air baffle is not shown for clarity.[...]

Hardware options installation 59 7. Connect the power and data cable to the optical drive. 8. Install the access panel (on page 26 ). 9. Power up th e server (on page 24 ). R edundant ho t - plug power supply option CAUTION: To preve nt improper cooling and thermal damage, do not operate the se rver unless all bays are popul ated with either a comp[...]

Hardware options installation 60 3. Install the power supply in the power supply bay. 4. Connect the power cord to the power supply. 5. Route the power cord th rough the power cord anchor or cable manage ment arm. 6. Reposition the cable manag ement arm into the operating position. 7. Connect the power cord to the power source. 8. Be sure that the [...]

Hardware options installation 61 o To remove slot cover 1 or 4, push in on the re tainer to release it, and then slide out the cover. o To remove sl ot covers 2 and 3, lift up on the latc h, remove the latch, and then remove the cover.[...]

Hardware options installation 62 o To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. I nstalling a half - length expansion board 1. Power down the serv er (on page 24 ). 2. Extend the server from the rack (on pag e 24 ). 3. Remove the access panel (on page 25 ). 4. Remove the f ull- length expa[...]

Hardware options installation 63 7. Connect any required internal or external cables to the expansi on board. See the docu mentation that ships with the expansion board. 8. Install the PCI riser cage (on page 29 ). 9. Install the full - length expansion board retainer (on page 30 ). 10. Install the access panel (on page 26 ). P CI riser board optio[...]

Hardware options installation 64 H ard drive cage option I nstallation of a SAS e xpander card or an additional S AS controller option is require d to support the hard drive cage optio n. 1. Power down the serv er (on page 24 ). 2. Extend the server from th e rack (on page 24 ). 3. Remove the a ccess panel (on page 25 ). 4. Disconnect and remove t [...]

Hardware options installation 65 8. Install the hard drives (" Hot - p lug SAS hard drive options " on pag e 54 ). 9. Install the hard drive blan ks. 10. Remove the f ull- length expansion board retainer (on page 28 ) if any full - length expansion boards are installed. 11. Remove the P CI riser cage (on page 29 ). 12. Install the optiona[...]

Hardware options installation 66 Enabling the TPM requires accessing the ROM - Based Setup Utility (RBSU) (" HP R OM - Based Setup Utility " on page 72 ). For more informa tion about RBSU, see the HP website ( http://www.hp.com/support/smartstart/documentation ). TPM installation requires the use of drive enc ryption technology, such as t[...]

Hardware options installation 67 CAUTION: Any attempt to remove an installed TPM from the s ystem board breaks or disfigures the TPM security r ivet. Upon locating a broken or d isfigured rivet on an insta lled TPM, administra tors should consider the system compromised and take appropriate measures to ensure the integrity of the system data. 8. In[...]

Hardware options installation 68 R etaining the recovery key/password The recovery key/passwor d is generate d during BitLock er™ setup, and can be save d and printed after BitLocker™ is enabled. When using BitLocker ™, always reta in the recovery key/ password. The recovery key/passw ord is required to enter Recovery Mode a fter BitLocker ?[...]

Cabling 69 C abling S AS hard dr ive cabling O ptical driv e cabling[...]

Cabling 70 B BWC batte ry cabling F BWC batte ry cabling[...]

Configuration and utilities 71 C onf i gur atio n and utiliti e s C onfiguration tools S martStart software SmartStart is a collection of software tha t optimizes single - server setup, providing a s imple and consistent way to deploy se rver configuration. SmartStart has be en tested on many ProLi ant server product s, resulting in proven, reliab [...]

Configuration and utilities 72 refer to the SmartStart Scr ipting Toolkit User Guide o n the HP website ( http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html ). H P ROM - Based Setup Utility RBSU is a configu ration utility embedded in ProLi ant servers that perform s a wide range of confi guration activities that can i[...]

Configuration and utilities 73 NOTE: If the boot drive is not empty or has been written to in the past, OR CA does not automatically configure the array. You must run ORCA to c onfigure the array settings. Drives install ed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None To change any ORCA default [...]

Configuration and utilities 74 uncorrectable memor y error occurs, the system automatic ally retrieves the good data from t he mirrored copy. The syst em continues to operate no rmally without any user intervention. If the system supports hot - plug memo ry, the failed m emory can be replac ed while the syst em continues to operate. • RAID Memory[...]

Configuration and utilities 75 For more informa tion on mirrored memory , see the white paper on the HP website ( http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html ). C onfi guring loc kstep memory To configure Lockst ep memory: 1. Install the requir ed DIMMs (" Installing a DIMM " on page 53 ). 2. Access RBSU by[...]

Configuration and utilities 76 • Reconfiguring one or more logical drives • Viewing the current logical drive configur ation • Deleting a logical d riv e configuration • Setting the controller to be the boot controlle r If you do not use the util ity, ORCA will default to th e standard configurati on. For more informa tion regarding array c[...]

Configuration and utilities 77 ASR increase s server av ailability by restarting the server within a specified time after a system hang or shutdown. At the same time, th e HP SIM console notifies y ou by sending a messa ge to a designated pa ger number that ASR has restar t ed the system. Yo u can disable ASR from the HP SIM console or through RBSU[...]

Configuration and utilities 78 CAUTION: Perform a b ackup before run ning the Syst em Erase Utilit y. The utility s ets the system to its original factory sta te, deletes the current hardware configuratio n information, includ ing array setup and disk partitioning, and erases all connec t ed hard drive s completely. Refer to the instructions fo r u[...]

Configuration and utilities 79 I nternal USB functionality An internal USB conn ector is available for use w ith security key devices an d USB drive keys. This solution provides for us e of a permanent USB key i nstalled in the internal connecto r, avoiding issues of clearance on the front of the rack and physical access to s ecure data. For additi[...]

C onfiguration and u tilities 80 You can view record ed events in the IML in several wa ys, including the followin g: • From within HP SIM • From within Survey U tility • From within operat ing system - specific IML viewer s o For NetWare: IML Vie wer o For Windows®: I ML Viewer o For Linux: IML V iewer Application • From within the iLO 3 [...]

Configuration and utilities 81 If you are installi ng a SmartStart - supported OS, use the SmartStart s oftware (on page 71 ) and its Assisted Path feature to install the OS and latest dr iver support. If you are installi ng drivers from the SmartStart CD, be sure that you are using the l atest SmartStart version that your server supports. To verif[...]

Configuration and utilities 82 • The HP BladeSyste m online firmware bundles • T he ProLiant B ladeSystem Relea se Sets • Offline, a utomatic mode fo r HP ProLiant BL, D L, ML, and 100 Serie s servers • Firmware deploym ent support for HP ProLiant 100 Ser ies servers H P Smart Update Manager The HP Smart Update M anager provides intelligent[...]

Troubleshootin g 83 T r ouble shooting T roubleshooting resources The HP ProLiant Serv ers Troubleshooting Guid e provides procedure s for resolving common prob lems and comprehensiv e courses of action for fault isola tion and identificati on, error message interpr etation, issue resolution, and soft war e maintenanc e on ProLiant ser vers and ser[...]

Troubleshootin g 84 S ymbols on equipment The following sym bols may be placed on equipment to indicate the presence of pot entially hazardous conditions. This symbol in dicates the pr esence of hazar dous energy circuit s or electric shoc k hazards. Refer all s ervicing to qualified personnel. WARNING: To reduce the r isk of injury from electric s[...]

Troubleshootin g 85 WARNING: To reduce the risk of electri c shock or damage to the equi pment: • Do not disable the power cord grounding plug. The g rounding plug is an imp ortant safety feature. • Plug the power cord int o a grounded (earthed ) electrical outlet that is eas ily accessible at all times. • Unplug the power cord from the power[...]

Troubleshootin g 86 2. Record any error messag es displayed by the system. 3. Remove all d iskettes, CD- ROMs, DVD - ROMs, and USB drive ke ys. 4. Power down the serv er and peripheral devices if y ou will be diagnosing the serv er o ffline. If poss ible, always perform an orderl y shutdown: a. Exit any applications. b. Exit the operating system. c[...]

Troubleshootin g 87 When requested to break the server down to t he minimum configurati on, uninstall the followin g components, if installed: • All additional D IMMs Leave only the mini mum required to boot the server — either one DIMM or a p air of DIMMs. Fo r more informati on, see the memor y guidelines i n the server user g uide. • All a[...]

Troubleshootin g 88 S ervice notific ations To view the latest ser vice notifica tions, refer to t he HP website ( http://www.hp.com /go/bizsupport ). Select the appropriate server model, and then click the Trouble shoot a Problem link on the produ ct page. Server health LEDs Some servers have an internal health LED and an exte rnal health LED, whi[...]

Troubleshootin g 89 G eneral diagnosis flowchart The General diagn osis flowchart provides a gen eric approach to troublesho oting. If you are unsure o f the problem, or if th e other flowcharts do not fix the pr oblem, use the followin g flowchart. Item See 1 " Symptom informa tion (on page 85 )" 2 " Loose connections (on page 87 )&[...]

Troubleshootin g 90 Item See 5 "General memory problems are occurring" i n the HP ProLiant Servers Troubleshootin g Guide located on the Docu mentation CD or see " Troubleshooting re sources (on page 83 )" 6 Server maintenance and service guide, located on the Documentation CD or the HP website ( http://ww w.hp.com/prod ucts/ser[...]

Troubleshootin g 91 S erver power - on pr oblems fl owchart Symptoms: • The server d oes not power on. • The system po wer LED is off or a mber.[...]

Troubleshootin g 92 • The external health LED is red or amber. • The internal heal th LED is red or amber. NOTE: For the lo cation of server LED s and informat ion on their stat uses, refer to th e server documentation. Possible caus es: • Improperly seated or f aulty power supply • Loose or faulty pow er cord • Power source pro blem • [...]

Troubleshootin g 93[...]

Troubleshootin g 94 P OST problems flowchart Symptoms: • Server does not co mplete POST NOTE: The serv er has completed POST when the sy stem attempt s to access the boot d evice. • Server comp letes POST with errors Possible problems : • Improperly seated or faulty inte rnal component • Faulty KVM device • Faulty video devic e Item See 1[...]

Troubleshootin g 95 Item See 13 • "Server informa tion you need" in the HP ProLi ant Servers Troubleshootin g Guide located on the Docu mentation CD or see " Troubleshooting re sources (on page 83 )" • "Operating sy stem information you need" in the HP ProLiant Servers Troubleshootin g Guide located on the Docu men[...]

Troubleshootin g 96 O S boot problems flowchart Symptoms: • Server does not b oot a previously installe d operating system • Server does not boot Smar tStart Possible caus es: • Corrupted op erating syste m • Hard drive subsyst em problem • Incorrect boot order setting in RBSU Item See 1 HP ROM - Based Setup Utility User Guide ( http://ww[...]

Troubleshootin g 97 S erver fault indications flowchart Symptoms: • Server boots, but a fault event is re porte d by Insight Management Age nts • Server boots, but the internal he alth LED, external health LED, or component health LED is red or amber NOTE: F or the loca tion of server LED s and informat ion on their stat uses, refer to th e ser[...]

Troubleshootin g 98 Possible caus es: • Improperly sea ted or faulty internal or externa l component • Unsupported compo nent installed • Redunda ncy failure • System overtemperatu re con dition Item See 1 • " Integrated Management Log (on page 79 )" or in the HP ProLiant Servers Trouble shooting Guide located on the Documentati[...]

Troubleshootin g 99 P OST error messages and beep codes For a complet e listing of error messages, refer to the "POST error m essages" in the HP ProLiant Servers Troubleshooti ng Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ).[...]

Troubleshootin g 100 WARNING: To avoid po tential problems, ALWAYS read the warni ngs and cautionary information in the server documentation b efore removing, rep lacing, reseating, or modifying system components.[...]

Battery replacement 101 B at ter y r ep lacement If the server no longer automatically displays the correct date and time, you may need to replace the battery th at provides powe r to the real - time clock. WARNING: The compu ter contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and bu[...]

Regulatory comp liance notices 102 R egulator y co mpli ance no ti ces R egulatory comp liance identification numbers For the purpo se of regulatory comp liance certifications an d identification, this product ha s been assigned a unique regulatory mo del number. The regulatory model number c an be found on the product nameplate label, along wi th [...]

Regulatory comp liance notices 103 radio communicat ions. However, ther e is no guarantee that interfe rence will not occur in a pa rticular inst allation. If this equip ment does cause harmful int erference to radio or televi sion reception, w hich can be determined by turning the equipment off and on, the user is encouraged to try to correct the [...]

Regulatory comp liance notices 104 This Class A digital apparatus meets al l requirements of the Canadian Interfe renc e - C a using Equipment Regul ations. Cet appareil numérique de la classe A resp ecte toutes les ex igences du R èglement sur le m atériel brouil leur du Canada. Class B equipment This Class B digi tal apparatus meets all requi [...]

R egulatory comp liance notices 105 This symbol on the product or on its packaging indicates that this product must not be disposed of with your other househ old waste. Instead, it is your re sponsibility to dispose o f your waste equipment by handin g it over to a designated collection p oint for the recycling of wast e electrical and electronic e[...]

Regulatory comp liance notices 106 Class B equipment C hinese notice Class A equipment L aser compl iance This product may be pro vided with an optical storage devic e (that is, CD or DVD drive) and/or fi ber optic transceiver. Each of these devic es contains a laser that is classified as a Class 1 Lase r Product in accord ance with US FDA regulati[...]

Regulatory comp liance notices 107 For more information about battery replacement or pro p er disposal , contact an authorized reseller o r an authorized service provider. T aiwan batt ery recycling no tice The Taiwan EPA req uires dry battery ma nufacturing or importing f irms in accordance with Article 15 of the Was te Disposal Act to indica te t[...]

Electrostatic dis charge 108 E lectr os tati c disc har ge P reventing elect rostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricit y from a finger or other cond uctor may damage system boards or other stat ic - sens itive devic[...]

Specifications 109 S pec if icati ons E nvironmental spec ifications Specification Value Temperature range* Operating 10 ° C to 35 ° C (50 ° F to 95 ° F) Shipping - 30 ° C to 50 ° C ( - 22 ° F to 122 ° F) Storage - 30°C to 60° C ( - 22°F to 140°F) Maximum wet bulb temperature 28 ° C (82.4 ° F) Relative humidity (noncondensing)** Opera[...]

Specifications 110 Rated input cu rrent 10 A at 100 V AC 4.9 A at 200 VAC Rated input po wer 930 W at 100 V AC input 1348 W at 20 0V AC input BTUs per hour 3530 a t 120V AC input 4600 at 200V to 240V AC inpu t Power supply output Rated steady - state power 800 W at 100V AC i nput 900 W at 120V AC input 1200 W at 20 0V to 240V AC input Maximum peak [...]

Specifications 111 Rated steady - state power 460 W at 100 V to 120V AC input 460 W at 200 V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200 V to 240V AC input[...]

Technical su pport 112 T ec hni cal su pport B efore you contact HP Be sure to have the follo wing information available be fore you call HP: • Technical support registration number (if applicable ) • Product seri al number • Product model name and n umber • Product identification number • Applicable erro r messages • Add - on boards or[...]

Technical su pport 113 • Optional — Parts for whi ch customer self repair i s optional. Thes e parts are al so designed f or customer self repair. If, however, you require that HP replace them fo r you, there may or may not be additional charges, depending on the type of warranty se rvice designated for your product. NOTE: Some HP parts ar e no[...]

Technical su pport 114 R ipar a zi one da parte del c lie nt e Per abbreviare i tem pi di riparazione e gara ntire una maggiore flessibi lità nella sostituzion e di parti difettose, i prodott i HP sono realizzati con numer osi componenti che posson o essere riparati direttamente dal cliente ( CSR, Custom er Self Repair) . Se in fase di diagnostica[...]

Technical su pport 115 CSR - Teile werd en abhängig von der Verfügb arkeit und vom Lief erziel am folgende n Geschäftsta g geliefert. Für bestimmte Standorte ist eine Lieferung am selben T ag oder innerhalb von vier Stunden gegen einen Aufpreis ver fügbar. Wenn Sie Hilfe benöti gen, können Sie d as HP technische S uppor t Center anrufen und [...]

Technical su pport 116 Para obtener más i nformación acerca del programa de Re paraciones del propio cliente de HP, póngase e n contacto con s u proveedor de servicios loc al. Si está interesado en el pro grama para Norteamérica, visite la página web de HP s iguiente ( http://www.hp.com/go/selfrepair ). C u sto mer Se lf R epair Veel onderd e[...]

Technical su pport 117 Opcional – Peça s c ujo reparo fe ito pelo cliente é opcional. Essas pe ças também são projetadas para o reparo feito pelo clien te. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, depe ndendo do tipo de serviço de g arantia destinado ao produto. OBSERVAÇÃ O: Algumas p[...]

Technical su pport 118[...]

Technical su pport 119[...]

Acronyms and abbrevia tions 120 A c r on y ms and abbr e v i ati ons ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protec tion ASR Automatic Server R ecovery BBWC battery - backed write c ache CSA Canadian Standards A ssociation CSR Customer Self Re pair DDR double data rate IEC International Electrotechnical Commissi on iL[...]

Acronyms and abbrevia tions 121 NMI non - maskable interrupt NVRAM non - volatile memory ORCA Option ROM Conf iguration for Arrays PCIe peripheral component interconnect express PCI -X peripheral component interconnect extended POST Power - On Self Test PSP ProLiant Support Pac k RBSU ROM - Based Setup Utility RDIMM Registered D ual In- line Memory[...]

Acronyms and abbrevia tions 122 TMRA recommended ambient ope rating temperature TPM trusted platform module UDIMM Unregistered Dual I n - Lin e Memory Module UID unit identification UPS uninterruptible power sys tem USB universal serial bus VCA Version Contr ol Agent[...]

Index 123 A access panel 25, 26 Advanced ECC memor y 48, 49, 73, 74 air baffle 31 Array Configuration Utility (ACU) 75 ASR (Automatic Se rver Recovery) 76 authorized r eseller 112 auto - configuration proc ess 72 Automatic Server R ecovery ( ASR) 76 B battery 15, 101, 106 battery cablin g for BBWC 70 battery pack LEDs 21 battery - backed write cach[...]

Index 124 G general diagnosis flo wchart 89 grounding method s 108 grounding requirem ents 34 H hard drive bays 7 hard drive cage 64 hard drive LEDs 18 hard drives 18 hard drives, dete rmining status of 18 hardware options in stallation 35, 39 health driver 76 health LEDs 8, 15, 88 help re sources 112 hot - plug fans 22, 26 hot - plug SAS hard driv[...]

Index 125 power LEDs, system 21 Power On/Standby button 24, 37 power requirements 34 power supply 59 power supply LEDs 12 power supply specific ations 109 powering down 24 powering up 24, 72 pre - diagnostic steps 83 preparation procedu res 2 4, 85 problem diagnosis 83 processor tool 39 processo rs 86 ProLiant Support Pack (P SP) 81 PSPs, overview [...]

Index 126 V ventilation 33 Version Control 81 video connector 7 W warnings 35, 84 website, HP 112[...]