HP (Hewlett-Packard) E709 инструкция обслуживания

E7 09 Us er Guide OFFICEJE T 65 0 0[...]

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HP Officejet 6500 (E709) All-in-One Series User Guide[...]

Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information con tained in this document is su bject to change without notice. All rights reserved. Reprod uction, adaptation, or tran slation of this material is prohibited without prior written permission of Hewlett-Packard, except[...]

Contents 1 Get started Find other resources for the product ........................... ......................... .................................. .11 Finding the device model number............................. ....................................... ........................12 Accessibility................. ......................................[...]

Print on both sides (duplexing)............................................................................. ............ ....... .41 Guidelines for printing on both sides of a page.............................................. ....................41 Perform duplexing..................................................................................[...]

Receive a fax................. ............................ .... .......................... ...... .......................... ...... . ..........61 Receive a fax manually............................................. .........................................................62 Set up backup fax reception...............................................[...]

Set the copy paper size............................................... ...................................................... ... ....86 Set the copy paper type.................. ..................... ..... ... ..................... ... ..................... ... ......... ....86 Change copy speed or quality..........................................[...]

Set up faxing for the device ................................................... ............ ................................... .104 Set up faxing (parallel phone systems)................................. .................. ...................... ...105 Choose the correct fax setup for your home or office... .............................. ...... [...]

9 Maintain and troubleshoot Work with ink cartridges......... ................. ... ............... .... ............... ... ............... .... ... ............... ...143 Information on ink cartridges and the printhead...................... ......................... ................144 Check the estimated ink levels...............................[...]

Print quality troubleshooting.................................................................................................. .179 Wrong, inaccurate, or bleeding colors..................................................................... .........179 Ink is not filling the text or graphics completely.......................... ....................[...]

Troubleshoot installation issues......................................................... .................................. ..22 5 Hardware installation suggestions................. ..................... ........................ ......................225 Software installation suggestions.............................................................[...]

B Support and warran ty Obtain electronic support.... ........ ..... ........ ........ ... .......... ... ........ ..... ........ ... ........ ..... ........ ... ..... ..244 Warranty.............. .............................................. ......................................... .................. ..........245 Ink cartridge warranty informat[...]

Regulatory information for wireless products (some models only)....................... ................. .267 Exposure to radio frequency radiation.................... ........................................... ......... ......268 Notice to users in Brazil............................ ................................ ....... ....... ...............[...]

1 Get started This guide provides d et ail s abo ut how to use the device and to reso lve problems. • Find other resources for the product • Finding the devi ce model number • Accessibility • Understand the device pa rts • Turn off the device • Eco-Tips NOTE: If you are using the device with a co mputer running Win dows 2000, Windows XP[...]

Resource Description Location software and the Fax Setup Wizard. For more information, see Use the HP Solution Center (Windows) . HP Printer Utility (Mac OS X) Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, order supplies online, and find support information from the Web site. Fo[...]

Accessibility The device provides a nu mber of features tha t make it accessible fo r people with disabilities . Visual The device software is accessible for us ers with visual impairments or low visi on through the use of your operating syst em's accessibility options and f eatures. It also sup port s most assistive techno log y such as scree[...]

Front view 1 Automatic document feeder (ADF) 2 Device control panel 3 Display 4 Memory card slots 5 Output tray 6 Output tray extension 7 Input tray 8 Scanner glass 9 Scanner backing Printing supplie s area Chapter 1 14 Get started[...]

1 Print-carriage access door 2 Ink cartridges 3 Printhead Back view 1 Rear universal serial bus (USB) port 2 Ethernet port 3 Power inp ut 4 1-Line (fax), 2- EXT (phone) 5 Rear access panel 6 Duplexer (some models only) Device control pa nel buttons and lights The following di ag ram and related tabl e provide a quick refe rence to the devi ce contr[...]

Label Name and Description 1 Scan : Presents the menu for selecting a scan destination. 2 Photo : Presents the menu for selectin g photo options (some models on ly). 3 NOTE: The button name and functionality depen ds on the country/region in w hich the device is sold. Copy : Presents the menu for selecting copy options (some models only). Number of[...]

Label Name and D escription 20 OK : Selects a menu or a setting on the display. 21 Left arrow : Decreases values on the display. The left arrow will also delete a characters you enter on the display. 22 Back : Moves you one level up in the menu. 23 Setup : Presents the Setup Menu for generating r eports and other maintenance settin gs, and accessin[...]

Description Recomme nded n umb er of connected computers for best performance Supported software features Setup instructions 802.11 wireless (some models only) Up to five computers connected to the device using a hub or router. All features are supported, including Webscan. Follow the instructions in Set up the device for wireless communication (so[...]

2 Use the device NOTE: If you are using HP Officejet 6500 E709a/E7 09d, you cann ot scan and print at the same time. Th e device must finish one jo b before it can begi n an other. This section contains the following topics: • Use device control pa nel menus • Device control-panel messa ge types • Change device settings • Use the HP softwar[...]

ƕ Selecting the paper size ƕ Selecting the paper type NOTE: Listing will not present without memory card inserted. • Copy: Menu options include: ƕ Selecting copy quantities ƕ Reducing/enlargi ng ƕ Selecting media type and size ƕ Lightening/ darkeni ng a copy ƕ Collating copy jobs (some models only) ƕ Margin shi fting copies ƕ Enhancing b[...]

Error messages Error messages commun icat e that some action m ust be performed, su ch as adding media or clearing a media jam. These mess ages are usually accompanied by a blinking red Attention lig ht. Take the ap prop riate action to con ti nue printing. If the error message shows an error code, press the Power button to turn off the device, and[...]

To change settings from the HP Device Manager (Mac OS X) 1. Click the HP Devi ce Manager icon in the Dock. NOTE: If the icon does not appear in the Do ck, click the Spotlight icon on the right side of the menu bar, type HP Device Manager in the box, and then click the HP Device Manager entry. 2. Select the device in the Devices drop-down menu . 3. [...]

the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the foll owin g: • On the Windows desktop, double-click the HP Photo sm art Software icon. • On the taskbar, click Start , point to Programs or All Programs , select HP , and then [...]

installed. The HP Sol ution Center, i s automat ically install ed. For mo re informati on about HP Solution Center, see Use the HP Solution Center (Windows) . HP Document Manage r allows you to: • View and Organize Documents : You can view your documents as th umb nails, as a list with opt ional details, or view faxes, including fax-specific inf [...]

NOTE: Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean t he device . NOTE: To make a copy using an HP Officeje t 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be co nnected to a computer, t he computer must be turned on and you mu st be logged on. Th[...]

NOTE: To make a c opy using an HP Office jet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected t o a computer, t he computer must be turned on and you mu st be lo gged on. The software must b e installed and run ni ng. Also, the HP Digi tal Imaging Monitor in the W indows Taskbar must be inst alled and turned on at all [...]

Select print media The device is de signed to work well with most types of office media. It is best to test a variety of print medi a types before buyi ng larg e qu antities. Use HP m edia for optimum print quality. Visit the HP Web site at www.hp.com for more information abo ut HP media. HP recommends plain papers with the ColorLok logo for printi[...]

smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents. HP Premium Presentation Paper HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel. HP Premium Inkjet Transparency Film HP Premium I[...]

images when you use this paper with any inkjet printer. Available i n semi-gloss fi nish in 8.5 x 11 inch, A4, 4 x 6 i nch and 10 x 15 cm . I t i s aci d-fre e for lon ger la stin g d ocument s. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Phot o Paper to save you ti me and take the gue [...]

Transpare ncies • Insert transpare ncie s wi th the rough side do wn and the adhe sive strip pointing towards the back of the device. • Use the Normal mode to print transparencies. This mode provides longer dr ying time and ensures that the ink dries co mpletely before the n ext page is deliv er ed t o the output tray. • Remove each sheet as [...]

Media size Input tray Duplexer (some models) ADF Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 2 10 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches) HV (101 x 180 mm; 4.0 x 7.1 inches) Cabinet size (120 x 165 mm; 4.7 x 6.5 inches) 13 x 18 cm (5 x 7 inches) Borderless cabinet (120 x 165 mm; 4.7 x 6.5 inc[...]

Media size Input tray Duplexer (so me models) ADF Ofuku hagaki** Borderless hagaki (100 x 148 mm; 3.9 x 5.8 inches ) ** Photo media Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Photo L (89 x 127 mm; 3.5 x 5 inches) 2L (178 x 127 mm; 7.0 x 5.0 inches) Borderless photo media [...]

Media size Input tray Duplexer (some models) ADF 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm long (3 to 8.5 inches wi de and 4 to 30 inches long) Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long) Panor[...]

Tray Type Weight Capacity Duplexer (available on som e models) Paper 60 to 105 g/m 2 (16 to 28 lb bond) Not applicable Output tray All supported media Up to 50 sheets of plain paper (text printing) ADF Paper 60 to 82 g/m 2 (16 to 22 lb bond) Plain paper: 35 sheets Legal and special p aper: 20 sheets Set minimum margins The document marg ins mu st m[...]

Load media This section provides instructions for loading media into the device . To load Tray 1 (main tray) 1. Lift the outp ut tray. 2. Insert the media print-side dow n along the righ t of the tray. Make sure the stack of media aligns wi th the right and back ed ge s of the tray, and does not e xce ed the line marking in the tray. NOTE: Do not l[...]

4. Pull out the exte nsion on the output tra y. Print on special and custom-sized media To print on sp ecial or custom-sized media (Windows) 1. Load the appropriat e media. For more inf orma tion, see Load media . 2. With a document open, click Print on th e File menu, and then click Setup , Propertie s , or Preferenc es . 3. Click the Paper/Featur[...]

To print on special o r custom-sized media (M ac OS X) 1. Load the appropriat e media. For more informatio n, see Load medi a . 2. On the File menu, click Page Setup . 3. From the drop-down list, select the HP device. 4. Select the medi a size. 5. To set a custom media size: a . Click Manage Custom Size s in the Paper Size pull-down menu. b . Click[...]

To print a borderle ss document (Ma c OS X) 1. Load the appropriat e media. For more inf orma tion, see Load media . 2. Open th e file th at you want to print. 3. Click File , and then click Page Setup . 4. From the drop-d ow n li st, select the HP devi ce . 5. Select the borderless med ia size, and then click OK . 6. Click File , and then click Pr[...]

You can print on both sides of a sh eet of paper automatically when t he optional automatic two-sided pri nting accessory (du ple xer) i s installed. Fo r in formation o n u s ing t he duplexer, see Print on both si des (duplexing) . To install the duplexer 1. Push the buttons on the rear access panel and remove the pane l from the d evice. 2. Slid[...]

3P r i n t This section c ontains the f ol lo wing topics: • Change prin t settings • Print on both sides (duplexing) • Print a Web page • Cancel a print job Change print settings You can change print settings (su ch as paper size or type) from an application or the printer driver. Changes made from an appl icat ion take precedence over cha[...]

Change setting s (Mac OS X) To change the settings 1. On the File menu, click Page Setup . 2. Change the settin gs that you want (such as paper si ze), and then click OK . 3. On the File menu, click Print to open the print driver. 4. Change the settings that you want (such as media type), an d then click OK or Print . Print on both sides (duplexing[...]

To print automatically on both si de s of a p age (Windows) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load m edia . 2. Make sure the duplexe r is properly installed. Fo r mo re i nf ormation, see Install the duplexer . 3. With a document open, click Print on th e File menu, and th e[...]

TIP: To print Web pages correctly, you might need to set your print orient ation to Landscape . Cancel a print job You can cancel a print jo b using one of the fo llo wing methods. Device control p ane l: Press ( Cancel button). This clears th e job that the device is currently proce ssing. It does not affect job s waiting to be proce ssed. Windows[...]

4 Scan You can scan originals a nd se nd them to a varie ty of destinations, such as a fo ld er on the network or on a specific computer. Yo u can use the device control panel, t he HP software, and T WAIN-comp li ant or WIA-compliant programs o n a com puter. NOTE: If you do not insta ll t he optional HP software , you can only scan using th e Web[...]

Scan an original to a computer You can send a scan to a comput e r conn ecte d di rectl y to t he device or a computer on the network. You can also send a scan to a program in stalled on a compute r . To send a scan to a computer from the HP Solution Center 1. On the computer, op en the HP Solution Cent er. 2. See the onscreen Help for furt her ins[...]

Scan from a TWAIN-compliant or a WIA-compliant program The device is TWAIN-compl aint and WIA-compliant a nd works with programs t hat support TWAIN-compliant and WIA-com pliant scanning devices. Wh il e yo u a re in a TWAIN- compliant or WIA-comp liant program, you can gai n access to the sca nni ng feature and scan an image directl y into the pro[...]

For more informatio n, see the onscreen help t hat came with the scanni ng sof tware. Edit a scanned documen t using optical character reco gnition (OCR) software You can use OCR software to imp ort scan ne d te xt in to your preferred word-processi ng program for editing. T his allows you to edit letters, newspap er clippings, and many other docum[...]

5 Work with memory devices The device comes with a memory card reader that can read several types of digital camera memory cards. You ca n print an index sheet, w hich shows thumbnail vie ws of photos that are stored on a memory card. This section c ontains the f ol lo wing topics: • Insert a memory card • Print DPOF photos • Print Selected P[...]

1 Memory Stick, Memory Stick Duo, and Memory Stick Pro 2 xD Secure Digital, Secure MMC. Reduced-Size MultiMediaCard R S - MMCmobile, miniSD, (all require adap ters that must be purchased separately) To insert a memory card 1. Turn the memory card so that t he l ab el f aces up, and the contacts are f aci ng t he device. 2. Insert the memory card in[...]

To print camera-selected phot os using the DPOF stan dard 1. Insert your memory card int o the appropriate slot on the device. 2. When prompted, do one of the followi ng: •P r e s s OK to print all DP OF-tagged photos. The device p rint s all DPOF-tagge d photos. • Press the arrow ke ys to highlight No , and then press OK . This bypasses DPOF p[...]

To print an index sheet 1. Insert a memory card into the appropriate sl ot on the device. 2. Press the Photo button. 3. Press the right arrow key repeatedly to select Index Sheet . 4. Press OK . Save photos to your computer After you take photos wit h you r digit al ca mera , you can print them immed iat el y o r sa ve them to your com puter. To sa[...]

To turn on Red Eye Removal 1. Insert your memory card int o the appropriate slot on the device. 2. When prompted, press the Photo butt on repeatedly until t he Red Eye Remov al is displayed . 3. Press to select On , and then press OK . Use Date Stamp Use this function to ad d a time and/or dat e stamp to the top of photos tha t you print fr om a me[...]

6F a x You can use the device to send and receiv e faxes, including color faxes. You can schedule faxes to be sent a t a later time and set up speed-dials to se nd faxes quickly and easily to frequently used numbers. From the device control panel, you can also set a number of fax optio ns, such as resolutio n and the contrast be tween lightness and[...]

• Change the fax r esolution and L ighter / Darke r settings • Send a fax in Error Correction Mode Send a ba sic fax You can easily send a single - or multiple-page black-and-whit e f ax by using the device control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any fa[...]

you can send the fax directly to t he f ax machine when you hear the f ax to nes f rom the receiving fax machine. To send a fax manually from a phone 1. Load your origina ls. For additio nal information, see Load ori ginals . 2. Dial the number by usi ng t he keypad on the phon e th at is connected to the d evice. NOTE: Do not use the keypad o n th[...]

3. When you hear th e d ial tone, enter the nu mber by using the keyp ad on the device control p anel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to se nd a fax and you hav e your calling card PIN stored as a speed di al, when prompted to enter you r PI N, press Speed Dial or a one-touch speed dial butto n (some mo[...]

To schedule a fax from the d evi ce control panel 1. Load your origina ls. For additio nal information, see Load ori ginals . 2. In the Fax area, press Fa x repeatedly unt il How to Fax appear s. 3. Press until Send Fax Later appears, and then press OK . 4. Enter the send time by usin g th e numeric keypad, and then press OK . If prompted, press 1 [...]

Send a fax to multiple recipients from the device contro l panel You can send a fax to mult iple recipients at o nce by grouping individu al speed dial ent ries into group spe ed dial entries. To send a fax to multiple recipien ts using group speed dial 1. Load your origin als. For additional information, see Load originals . 2. Press Speed Dial re[...]

HP recommends that you use on ly color originals for color faxi ng. To send a color origina l fax from the dev ice control panel 1. Load your origina ls. For additio nal information, see Load ori ginals . 2. In the Fax area, press Fa x . The Enter Number prompt appears. 3. Enter the fax number by using the keypad, press Speed Dial or a one-touch sp[...]

The following re solution settin gs are available for sending faxe s: Fine , Very Fine , Photo , and Standard . The def ault setting is Fine . • Fine : provides high-quality text suitable for fa xing most documents. This is the default setting. When sendi ng f axes in color, the device always u ses t he Fine sett in g. • Very Fine : provides th[...]

3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button (some models only) to select a speed dial, or press Redial/Pau se to redial the last number dialed. 4. In the Fax area, press Fa x repeatedly unt il Lighter / Da rker appears. 5. Press to lighten the fax or press to darken it, and t hen press OK . The ind[...]

If you receive a legal-size fax and the device is not currently se t to use l egal-size pap er, the device reduces the f ax so that it fits on th e paper th at is loaded . If you have disabled the Automatic Reduction feat ure, the device prints th e f ax on two pages. NOTE: If you are copying a document when a fax arrives, the f ax is stored in the[...]

5. When you hear fax tones from a sending fax machine, do the following: a . Press START FAX Black or START FAX Color on the devi ce contr ol panel. b . When prompted, select Fax Receive . NOTE: Depending on your cou ntry/region, t he device might recei ve the fax automatically whe n you hea r fax to ne s f rom the sending fax ma chine. 6. After th[...]

3. Press the right arrow button to select On , On Error Only , or Off . 4. Press OK . Reprint received faxes from memory If you set the Backup Fax R ece ption mode to On , the received f axes are st ored in memory, whether the device has an error condition or not. NOTE: After the memory becomes full, the olde st, print ed faxes are overwritten as n[...]

3. Enter the fax number of th e other fax mach in e. 4. Press START FAX Black or START FAX Color . NOTE: If you press START FAX Color but t he sender sent the fax in black and white, the device prints the fax in black and white. Forward fa xes to another number You can set up the device to forward your faxes to another fax number. A received color [...]

To set the paper size for received f axes from the de vic e c ontr ol p anel 1. Press Setup . 2. Select Basic Fax Setup and t hen select Fax Paper Size . 3. Press to select an opt io n, a nd then press OK . Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP all-in-one does if it receives a fax that is [...]

Set the junk fax mode By default, Bloc k Ju nk F ax mode is turned On . If you do not subscribe to a caller ID service through your phone pro vide r, or do not want to use this feature, you can turn of f this setting. To set the junk fax mode Ÿ Press the Junk Fax Blocker button, select the Block Junk Fax option, and then select On or Off . Add num[...]

Remove numbers from th e junk fax list If you no longer want to block a fax number, you can remove a nu mbe r fr om yo ur ju nk fax list. To remove numbers from the li st of junk fax numbers 1. Press Setup . 2. Press Basic Fax Setup , and then press Junk Fax B locker Setup . 3. Press Remove Number from Junk List . 4. Press the right arrow butt on t[...]

NOTE: Fax to PC and Fax to Mac are availab le for receivin g black-and-white faxes only. Color faxes are prin te d instead of being sa ved t o the computer. This section contains the following topics: • Fax to Pc and Fax to Mac requirement s • Activate Fax to PC and Fax to Mac • Modify Fax to PC or Fax t o Mac settings • Turn off Fax to PC [...]

Modify Fax to PC or Fax to Ma c se tting s You can update th e Fax to PC setting s from your computer at any ti me from the Fax settings page in th e Solution Center. Yo u can turn off Fax to PC and disable printing faxes from the device control panel. To modify settings from the de vic e co ntro l panel 1. Press the Setup button, select Basic Fax [...]

This section contains the following topics: • Configure the fa x he ad er • Set the answer mode (Auto answer) • Set the number of rings before answering • Change the answer ri ng pa ttern for distinct ive ring • Set the fax error correction mode • Set the dial t ype • Set the redial options • Set the fax speed • Set the fax sound [...]

To set the answer mode to ma nua l or automatic via th e embedded Web server 1. Open the embedded Web server, click the Settings tab, and then click Ba sic Fax Setup in the left pane. 2. Select On or Off in the Auto Answer drop-down menu in the Other Basic Fax Settings section. Set the nu mber of rings before answering If you turn on the Auto Answe[...]

If you do not have a d isti ncti ve ring service, use the de fau lt ring pattern, whi ch is All Rings . NOTE: The HP fax cannot receive faxes whe n the main phone number is off the hook. To change th e ans wer ri ng patte rn f or di stin ctiv e ri ng vi a the devi ce c ontrol pane l 1. Verify that the device is set to answer fax calls automatically[...]

To set the dial type via the device control panel Ÿ Press Setup , press Basic Fax Setup , and then use the Tone or Pulse Dialing option. To set the di al type vi a the embedded Web server 1. Click the Settings tab, and t hen click Basic Fax Setup in the left pane. 2. Make a selection in the Tone or Pulse Di aling drop-down menu. 3. Click the Apply[...]

Fax speed setting Fax speed Slow v.29 (9600 baud) To set the fax speed via the dev ice control panel 1. Press Setup . 2. Select Advanced Fa x Setup , and then press Fax Speed . 3. Select an optio n using the a rrow keys, and then press OK . To set the fax speed vi a the embedded Web serve r 1. Click the Settings tab, and then click Basic Fax Setup [...]

This section c ontains the f ol lo wing topics: • Set up speed-dial entries • Set up a speed-dial group Set up speed-dial entries • Embedded Web serv er (network connec ti on) : Open the embe dded Web server, click the Settings tab, and t hen click Fax Speed-dial in the left pane. ƕ To add an entry: Typ e the required information in the fiel[...]

• Device control p anel : Press the Setup button, and t hen select the Speed Dial Setup option. ƕ To add a grou p: Select Gr oup Speed Dial , select an unassigne d speed-dial entry, and then press OK . Use the arrow keys to highlig ht a speed-di al entry, and then press OK to select it. Repeat this step to add additional speed-dia l entries to t[...]

that contains the number for the entry (for example, 26-50 ) in the Fax Speed-dial List . ƕ To add a group, in th e Fa x Spee d-dial List , click the New Group button, and then select the individual entries from the selection. Enter the appropriate group information and click Apply . ƕ To edit or remo ve an entry, in t he Fax Spee d-dial List , s[...]

Test fax setup You can test your fax setup to check the status of the devi c e an d to make sure it is set up properly for faxing. Perform this test a fte r you have completed set ting up t he device for faxing. The te st does the following: • Tests the fax hardware • Verifies the correct type of phone cord is connected to the device • Checks[...]

By default, the device is set t o print a report on ly if there is a proble m sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control-panel di splay after each transaction. NOTE: If the reports ar e not legible, you can check the estima ted ink levels from the control pane[...]

To enable fax confi rmati on v ia the embedded Web serve r 1. Click the Settings tab, and then click Advanced Fax Setup in the left pane. 2. Make a selection in the Fax Confirmation drop-down menu. 3. Click the Apply button. Print fax error reports You can configure the device so that it automati cally prints a report wh en there is an error during[...]

To view the fax log from the HP photo and imagin g so ftwar e 1. At the computer, open the HP photo and imaging so ftware. For more information, see Use the HP photo and ima ging so ftware . 2. See the onscreen Help for the HP photo and im aging software for furth er instructions. The log lists faxes t hat have been sent f rom the device control p [...]

Print a Caller ID History Report Use the following proced ure to p ri nt a li st of Caller ID fax numbers. To print a Caller ID History Report 1. Press Setup , select Printer Report , and then select Caller ID Hi story Report . 2. Press OK . Cancel a fax You can cancel a fax you are sending or re ceiv ing at any time. The device prints any pages it[...]

7 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: To make a c opy using an HP Office jet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected t o a computer, t he computer must be turned on and you mu st be lo gged on. The software must b e installed and run ni ng. [...]

To make a copy 1. Make sure you have pa per l oaded in the input tray. 2. Place your original face do wn on the scanner gla ss or load originals in the ADF. For more informat ion, see Load original s . 3. Do one of the foll owin g: • Press START COPY Black or START PC COPY Black to start a black-and-white copy job. • Press START COPY Color or S[...]

Set the copy paper size You can set the paper size on the device. The paper size you select shou ld matc h what is loaded in your input tray. NOTE: If you are using an HP Of ficejet 6500 (E709d) o r HP Officejet 6500 (E709r), this setting is no t available. To determi ne the model you ha ve, see Finding the device model number . To set the paper si[...]

NOTE: If you are using an HP Office jet 6500 (E709 d) or HP Off icejet 6500 (E7 09r), this setting is not availa ble. To determine the mo del you have, see Finding t he device model number . To change the copy qua lity from the device control panel 1. Make sure you have pa per l oaded in the input tray. 2. Place you r or iginal face do w n on the g[...]

4. Press until Full Page 91% appears, and t hen press OK . 5. Press START COPY Black or START PC C OPY Black , or START COPY Color or START PC COPY Color . Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size docu ment to a size that fi ts onto letter paper. NOTE: The percentage in[...]

4. Do one of the foll owin g: • Press to darken t he copy. • Press to lighten the copy. 5. Press START COPY Black or START COPY Color . Enhance light areas of your copy You can use Ph oto enhancements to e nha nce light colors that mig ht otherwise appear white. You can also use Photo enhancements to elimin ate or reduce any of the followin g t[...]

To collate copies fr om the control panel 1. Load originals in the ADF. For more informati on , see Loa d original s . 2. Press Copy repeatedly until Co llate appears. 3. Press until the On setting appears, and then pres s OK . Apply Margin Shift to a Copy Job Margin shift allows you to shift the copy image on t he printed page to allow for bindin [...]

Cancel a copy job To stop copyi ng, press Cancel on the device control pan el. Cancel a copy job 91[...]

8 Configure and manage This section is intende d for the administrator or in dividual who is responsib le for managing the device. This sect ion con tains information about th e following topics. This section c ontains the f ol lo wing topics: • Manage the device • Use device management tools • Understand the printer status page • Understan[...]

Monitor the device This section provides instruction s for monitoring the device. Use this tool... to obtain the following information... Device control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges. Embedded Web server • Printer status information:[...]

Use this tool... to do the following... • Set up redial options: Press Setup , and then open the Advance Fax Set up menu. • Set the date and tim e: Press Setup , press Tools , and then press Dat e and Time . Embedded Web server • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. • Perform de[...]

Use this tool... to do the following... • Change the printer's DNS setting : In the Network Settings tab, click Wired or Wireless tab, depending on the connection, edit the DNS Settings , and then click OK . • Print Wireless Network Test Report : In the Network Settings tab, click the Utilities tab, and then click Print Wireless Network Te[...]

Toolbox tabs The Toolbox contains the fo llowing tab s. Tabs Contents Estimated Ink Level • Ink Level Information: Shows estimated ink level for each cartridge. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge availa ble to avoid possible [...]

Network Toolbo x tab 1. General : Shows the curren t ne twork con nection setting of the printer 2. Wired setti ngs: Enable the user to ch ange the IP Setting s and DNS server for a wi red connecti on 3. Wireless settings (only available if the prin ter supports wireles s connection) : Enable the user to turn the wireless radio On or Off and to cha[...]

cookie that stores custom er-spe cif ic preferences) are stored o n t he computer until you clear them manually. You can configure your browser to a ccept all cookies, or you can configure it t o alert you every time a coo kie is offered , which all ows you to decide on a cookie-by-coo kie basis which cookies to accept or refuse. You can also use y[...]

Embedded Web serv er pages The embedded Web server contai ns pages that you can use to view product infor mation and change device set tings. The pages al so contain links t o o th er e-services. Pages/buttons C ontents Information page Shows status information about the device, its ink supplies and usage, and a log of device events (such as errors[...]

• Clean: Gu ide s you through cleani ng the printhe ad. • Align: Guides you throug h a li gni ng the printhe ad . • HP Support: Gain access to HP Web sit e where you ca n find support f or the devic e, register the device, and find information about returning and recycling used printing supplies. Use the HP Device Manager (Mac OS X) To open t[...]

If you need to call HP, it is often useful to prin t the Printer Status page before calling. • Printer Information: Shows device i nfo rmat ion (such as the product na me, model number, serial number, and firm wa re versio n number), the accessori es t hat are installed (such as t he duplexer), and t he number of page s printed f rom the trays an[...]

help troubleshoot network connectivity pr oblems. If you need to call HP, it is of ten useful to print this page be fore calling. Network Configur atio n Pa ge 1. General Info rmati on: Shows in fo rmation about the current status and acti ve connection type of th e network, and other information, such as the URL of the embedded Web server. 2. 802.[...]

existing netwo rk connection to the device. For more informa tion, see Embedded Web server . This section contains the following topics: • Change basic network settings • Change advanced netwo rk sett ing s Change bas ic network settin gs The control-panel options enable you to set up and manage a wire less connection an d to perform a variety [...]

Set link speed You can change the spe ed a t whi c h da ta is transmitted over the network. The def ault is Automatic . 1. Press the Setup button. 2. Press the arrow keys until Network is highlighted, then pr ess OK . 3. Select Advanced Setup , then select Link Speed . 4. Press the number next to the link speed that match es you r n et wo rk ha rdw[...]

TIP: You can also use the Fax Setup Wizard (Windo ws) or HP Fax Setu p Utility (Mac OS X) to help you quick ly set up some important fax settings such as the answe r mode and fax he ader info rmatio n. You ca n acce ss the Fax Setup Wi zard (Windows) or HP Fax Setup Utility (Mac OS X) thro ugh the software you insta lled with the device . After you[...]

Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone com pany. This section c ontains the f ol lo wing topics: • Choose the correct fax setup for your home or office • Case A: Separate fa x l in e (n o vo ice calls received) • Case B: Se[...]

• Computer di al-up modem : A computer di al-up modem i s on the same p hone line as the device. If you answe r Yes to any o f the fo llowin g questions, you are usin g a computer dial -up modem: ƕ Do you send and receive faxes di rectly to and from your compu te r software applications th rough a d ial-up conn ection ? ƕ Do you send and recei [...]

Other equipment or services sharing your fax line Recommended fax setup DSL PBX Distinct ive rin g service Voice calls Computer dial-up modem Answering machine Voice mail service Case G: Fax line shared wit h computer modem (no voice calls received) Case H: Shared voice/fax line with computer modem Case I: Shared voice/ fax line with answering mach[...]

To set up the device with a separate fax line 1. Using the phone cord sup plied in t he box wit h the device, connect one end to your telephone wall jack, th en connect the other end to the port labeled 1-LINE on t he back of the device. NOTE: You might need to conn ect t he supplied phone cord to the adapter provided for your country/region. If yo[...]

To set up the device w ith DSL 1. Obtain a DSL filte r from your DSL provider. 2. Using the phone cord suppl ie d in the box with the d evice , connect one end to th e open port on the DSL filter, and then connect the other e nd to the port labe led 1-LINE on the back of the device. NOTE: You might need t o connect the supplied p hon e cord to the [...]

• If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. • Make sure you use the supplied cord to co nnect fr om the telephone wall jack to the device. If you do not, you might not be ab le to fax successfully. This special phone cord is different fro m the phone cords you might al ready have in [...]

3. Change the Distinctiv e Ring setting to match t he patter n that the te lephone company assigned t o you r fa x number. NOTE: By default, the device is set to answe r all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assi gned to your fax number, the device might answer bot h voice calls and fax calls or it m ig[...]

To set up the device with a shared voice/fax line 1. Using the phone cord sup plied in t he box wit h the device, connect one end to your telephone wall jack, th en connect the other end to the port labeled 1-LINE on t he back of the device. NOTE: You might need to conn ect t he supplied phone cord to the adapter provided for your country/region. I[...]

Figure 8-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the device with voice m ail 1. Using the phon e cord supplied in the bo x w ith the d[...]

NOTE: If you have a comp uter dial-up modem, yo ur computer dial-up m odem shares the phone line with the de vice. You will not be able to use both you r mod em and th e device simultaneo usly. For example, you can not use the device for faxi ng while you are using your computer dial-up modem to send an e-mail or access the Internet. • Set up the[...]

4. If your mo dem software i s set to recei ve faxes to yo ur compute r automatical ly, turn off that setting. NOTE: If you do not turn off the aut oma tic f ax reception setting in your modem software, the device will not be able to receive faxes. 5. Turn on the Auto Answer setting. 6. (Optional ) Change th e Rings to Answ er sett ing to the lowes[...]

NOTE: You will need to purchase a parallel split ter. A parallel splitter has o ne RJ-11 port on the front and two RJ-11 ports on th e back. Do not use a 2–line pho ne splitter, a serial splitter, or a parallel splitter which has two RJ-1 1 ports on the front and a plug on the back. To set up the d evice with a computer DSL/ADSL modem 1. Obtain a[...]

There are two dif ferent ways to set u p the device with your comput er based on the nu mber of phone port s on your compute r. Before you begin , check your comp uter to see if it has one or two ph one po rts. • If your computer has only one phone port, you will need to purch ase a parallel splitter (also called a coupler), as shown below. (A pa[...]

4. Connect a phone to the parallel sp li tt er. 5. Using the phone cord sup plied in t he box wit h the device, connect one end to your telephone wall jack, th en connect the other end to the port labeled 1-LINE on t he back of the device. NOTE: You might need to conn ect t he supplied phone cord to the adapter provided for your country/region. If [...]

Shared vo ice/fax with comp uter DSL/ADSL mo dem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Telephone NOT[...]

To set up the d evice with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/of fice sharing the same phone number with DSL service will nee d t o be connected to addition al DSL filters, ot he rwi se you will experience noise when making voice calls. 2. Using the phone cord sup plied i[...]

1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the device You might need to connect the su pplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the device wi th a shared voice/fax li ne with answering ma chi ne 1. Remove the white pl[...]

Case J: Shared voice/fax lin e with computer modem a nd answering machine If you receive bot h voice calls and fax call s at the same pho ne number, and you also have a computer modem a nd answering machine connected on this phone line, set up the HP device as describe d i n t his section. NOTE: Since your computer dial-up modem shares the phone li[...]

5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cor d to the adapter provided for your country/region. To set up the device on the same ph one line as a computer with one phone port 1. Remove the white plug from [...]

9. Change the Rings to Answer setting on the HP devi ce to the maximum num ber o f rings supported by your HP device. (The ma ximum number of ring s varies by c ountry/ region.) 10. Run a fax test. NOTE: If you are using a computer with two tele phone ports, you do not need a parallel splitter. You can plug the answering machine into the “OUT” [...]

NOTE: You will need to purchase a para llel spli tter. A parallel spli tter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial s plitter, or a parall el splitter whic h has two RJ-11 ports on the front and a plug on the back. To set up the device with a computer DSL/ADSL modem 1. Obtain a[...]

If you encounter prob le ms se tting up the device with o ption al equipment, contact your local service provider or vendor for further assi sta nce. Case K: Shared voice/fax line with co mputer dial-u p mode m and voice mail If you receive bot h voi ce call s and fax ca lls at the same phone number, use a computer dial-up modem on the same phone l[...]

1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port You might need to connect the supplied phone cor d to the adapter provided for your country/region. 3 Parallel splitter 4 Computer with modem 5 Telephone To set up the device on the same ph one lin e as a computer with two ph one ports 1. Re[...]

Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium ( Dutch) www.hp.be/nl/faxconfig Belguim (Fre nch) www.hp.be/fr/fa[...]

setup experienc e. However, if you have connected the cable first, see C onnect the device before i ns t alling the sof t w are . This section c ontains the f ol lo wing topics: • Install the software b efore co nnecting the device (recommended) • Connect the device before installing th e softwa re • Share the device on a locally shared netwo[...]

6. Click Finish to close the Found New Hardw are wizard. The wizard automatically starts the installation program (t his might take a short while). 7. Complete the i nst allation process. NOTE: You can also share the device with o th er comp ute r s usin g a si mpl e form of networking known as local ly shared networking. For more information, see [...]

Choose the installati on option for the typ e of network you h ave: • Client/server network: If your ne twork has a co mputer acting as a dedica ted print server, install the device software on the server, and then install the device software on the client comput ers. Fo r more inf ormation see To install th e de vice on a network and To install [...]

To install th e printer dr iver usin g Add Printer 1. Click Start , point to Settings , and then click Printers or Printers and Fa xes . - Or - Click Start , click Control Panel , and the n d oub le-click Printers . 2. Double-click Add Printer , and then click Next . 3. Select Network Printer or Network Printer Server . 4. Click Next . 5. Do one of[...]

groups or when usage is low. The connected computer is slowed down when many users print to the d evice. Basic requirement s for sha ring in Mac OS X environmen t i ncl ude the following i tems: • The Macintosh computers must be communi cating on the network using TCP/ IP, and they must have IP addresses. (AppleTalk is not supported.) • The dev[...]

set up wireless communication using the installer (Windows) . Network Toolbox NOTE: If you encounter problems, see Solve wireless problems (some models only) . Make sure the device is not con nect ed t o the network using a network cable. The sending device must ha ve built-in 802.11 capab ilities or an 802.11 wirele ss card installed. The device a[...]

There are two co mmu nication mode opt ions: • Ad hoc: On an ad hoc network, the device is set to ad hoc commu nication mode and communicates directly wit h ot her wireless devices without the use of a wireless access point, such as a wireless router or Appl e AirPort Base Station. All devices on the ad hoc network mu st: ƕ Be 802.11 com patible[...]

To set up wireless commun ication using the installer (Windows) NOTE: For this method, you will need to have a wireless network set up and running. You will also need a USB cable. Do not atta ch the USB c able until prompted by the installer. 1. Save any open documents. Close any appli cations that are running o n your computer. 2. Insert the Start[...]

Connect the device using an ad hoc wireless network connection Method 1 1. Turn on wireless in your com put er and in the devi ce. 2. On your computer, connect t o th e ne twork na me (SSID) “hpsetup“. (This network name is th e default, ad hoc netw ork created by the HP device.) NOTE: If your HP device was previously conf igured for a differen[...]

NOTE: Not all firewalls require you to diff erentiate between inc oming and outgoing ports, but some do. Another common probl em i s t ha t HP so ftwa re is not recognized as a trusted device by your firewall to a ccess the network. Th is can hap pen if you answer ed “blo ck“ to any firewall dialog boxes t hat appeared when you installed the HP[...]

4. Follow the onscree n instructions to change fro m an Ethernet conn ection to a wirele ss connecti on. 5. After you finish changing the settin gs, disconnect the Ethernet ca bl e. Guidelines for e nsuring wireless netwo rk security This section c ontains the f ol lo wing topics: • To add hardware ad dresses to a WAP • Other guidel ines To add[...]

Uninstall and reinstall the software If your installatio n is incomplete, or if you conn ected the USB cable to the computer before prompted by the software install ati on screen, you might need to uninstall and th en reinstall the softw are. Do not simply dele te t he device applicat ion f iles from your computer. Make sure to re move t hem proper[...]

4. Restart your computer. NOTE: It is import ant that yo u disconn ec t the device before restarting your computer. Do not connect the device to your computer until after you have reinstalled the software. 5. Insert the device Starter CD into your comp uter's CD-ROM drive and then start the Setup program. 6. Follow the on screen in structi ons[...]

9 Maintain and troubleshoot This section contains the following topics: • Work with ink cartridges • Print and evaluate a print quality report • Clean the device • General troubleshootin g tips and resources • Solve printing pr oblem s • Print trouble shooting • Print quality troubleshooting • Solve paper-feed problems • Solve cop[...]

Information on ink ca rtridges and the printhead The followi ng t ips help maintain H P in k cart ridges and ensu re consistent print quality. • Make sure you follow the instructions in the setup poster for installing the ink supplies for the first time. Th e in struct ions in this user guide are f or re pla cin g i nk cartridges, and are not int[...]

using these tools, see Use device management to ols . You can also print the Printer Status page to view thi s inf ormation (see Understand the prin ter stat us page ). NOTE: Ink level alerts and indicato rs provide estimates for p lanning purposes only. When you receive a low-ink alert, consider ha vin g a repla cement cart ridg e avail able to av[...]

3. Press the tab on the front of t he ink cartridg e to release it, and then remove it fr om the slot. 4. Remove the new ink cartridg e from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the ink cartridge. NOTE: Make sure you remove the plastic wrap from the ink cart ridge before installing it in the pro[...]

5. Twist the orange cap to sna p it off. 6. Using the colored sh ap ed i cons for help, slide t he i nk cartridge into the e m pt y slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch hand le on the print carriage t o install the ink cartridges. Doing so can result in incorre ctly seated ink cartridges a[...]

Clean the sensor NOTE: This procedure is only necessary wh en you see an error message relating to the ink cartridges. For more in fo rmation about error messages, see Errors . Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedu re should take only a few mi[...]

4. Locate the sensor inside the product. The sensor is a square, black plastic part slig htly larger than a p encil eraser, just to the left of the print carriage. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartridge access door, and check if the error message ha s be en resolved. 7. If you still receive th e e rror mes[...]

The print carriage moves to the center of the product. NOTE: Wait until the p r in t carriage stops movi ng before proceed in g. 4. Remove all of the in k cartridges and place the m on a piece of pape r wi th t he ink openings point in g up. To remove the in k ca rtridges a . Press the tab on the in k cartridge to release it , and then remove it fr[...]

6. Install each ink cartridge in its slot. Pre ss it down until the tab snaps into place. Match the color and ic on on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartri dge access doo r, an d check if the error has bee n resolved. 8. If you still receive th e e rror message, tu rn the product[...]

3. In the Print Settings area, click Printer Toolbox . NOTE: You can also open t he Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box , click the Feat ures tab, an d then click Printer Services . The Printer T oolbox appears. 4. Click the Device Services tab. 5. Click Clean Printhead . 6. Follow the promp ts u[...]

3. In the Print Settings a rea, click Printer Too lbox . NOTE: You can also open th e Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then cl ick Printer Services . The Printer To olbox appears. 4. Click the Device Servi ces t ab. 5. Click Align the Printer . The product prints a[...]

NOTE: If you turn of f the memory chip's ab ility t o collect the product 's usage information, yo u can still continue to us e th e cart ridge in the HP pr odu ct. Print and evaluate a print quality report Print quality problems can have many causes: so ftware settings, a poor image file, or the printing system itself. If you are unhappy[...]

To evaluate the Print Qu ality Diagnostic Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly st reaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patters Ink Levels Ÿ Look at the Ink Level number in Line 21. If [...]

Item Cartridge color 4 Yellow Ink Cartridge Ragged, irre gularly strea ke d, or faded bars Example of Bad Color Bars - The top bar i s irregu larly streaked or fading. Example of Bad Color Bars - The top black bar is ragged on one end. If any of the bars are ragged, irregula rly strea k ed, or faded, f ollow these steps: 1. Make sure the ink cartri[...]

Preventing the problem that causes ragge d bars on the Print Quality Diagnosti c report: • Avoid leaving opened ink cart ridges outside of the printer for an ext ended period of time. • Wait until a new cartridge is ready to be in stalled before removing an old ink cartridge. If you do not see an y defects on the prin t quality report, then the[...]

If the color of any of th e ba rs is not uniform, follow t hese steps: 1. If the printer w as recen tly transported a t a high altitude, t ry a printhead cle aning. 2. If the printer was not recently t ransported, try printing ano ther Print Quality Diagnostic report. This will use less ink t han a printhead cleani ng, but if it is not effective, t[...]

Example of a goo d al ignment pattern. The lines are s t raight. Examples of a bad alignment pat tern. The lines are jagged - align the printer. If that does not work, contact HP. If the Print Q uality Diagn ostic report indicates that the p rinter is working correctly, try th e following: • Check the pa per • Check the pr int settings • Make[...]

3. Clean the glass by using a soft, lint-free cloth that has be en sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleane rs that contai n ab rasive s, acetone, b enze ne, and carbon tet rachloride, all of which can damage the scanner glass. Avoid [...]

cover to access the pick assembly inside the au tomat ic document feed er, clean the rollers or separator pad, and the n close the cover. To clean the roll ers or separator pa d 1. Remove all originals from the document feeder tray. 2. Lift the automatic doc umen t fe eder cover (1). This provides easy access to the rol lers (2 ) and separator pad [...]

To clean th e glass strip ins ide the autom atic document feeder 1. Turn off the HP a ll-in-one, an d unplug the po wer cord. NOTE: Depending how long t he HP all-in-one is unplug ged , t he date and tim e might be erased. You might need to reset the date and time la ter, when yo u plug the power cord back in. 2. Raise the lid, as if you were loadi[...]

4. Lift the automatic doc ument feeder mechanism. There is a glass strip under th e automatic document f eeder. 5. Clean the glass strip with a sof t cloth or sp onge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, be nzene, or carbon tetrach loride on the glass, since they can da mage it. Do not pl ace [...]

• Power cord an d ot he r cables are working, and are f irmly connected to the d evice. Make sure the d evice is conn ected firml y to a function ing alternatin g current (AC) power outlet, and is turned on . For voltage requirement s, see El ectrical specif ications . • Media is load ed correctly in the i np ut t ray and is not jammed i n th e[...]

Error message ap pears on control-panel display A non-recoverab le error has occurr ed Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If th e pro blem persists, visit the HP We b site ( www.hp.com/ support ) for the latest tro ublesh ooting inform at ion, or product fixes and updates. NOTE[...]

Check the me dia settings • Make sure you select the correct print quality settings in the printe r driver for the media loaded in the trays. • Make sure the page settings in the printer driver mat ch the page size of medi a loaded in the tr ay. More than one page is bein g picked For more information o n paper-feed problems, see Solve paper-fe[...]

Check the media size • Content on a pag e might be cut off if the d ocument size is larg er than th e medi a that you are usin g. • Make sure the media size selected in the pr inter driver match the size of media loaded in the tray. Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin sett[...]

Envelopes print incor rectly Try the following solutions to resolve the issue. Solutions ar e listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solu tions unt il the issue is resolved. • Solution 1: Loa d the stack of enve lop es co rrectly • Solution 2: Ch eck [...]

• Solution 4: Check the printer driver status • Solution 5: Wait until the product completes t he current operation • Solution 6: Remove a ll ca ncel led print jobs from t he queue • Solution 7: Clear the p aper jam • Solution 8: Make sure the prin t carri age can move freely • Solution 9: Check the connection from the product to your c[...]

If this did not solve the issu e, try the next solution. Solution 5: Wait unti l the pro duct completes the current operati on Solution: If t he p r odu ct is performing another t ask such as copying or sca nni ng, your print job will be de layed until the product co mpletes the current task. Some documents t ake a long time to print. If nothing ha[...]

Cause: The print carriage had stalled. If this di d not solve the issue, try the next solution. Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your com put er. Verif y t hat the USB cable is s ecurely plug ged into the USB port on the back of the prod uct. Make sure the other en[...]

Cause: The document was corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions ar e listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solu tions unt il the issue is resolved. • Solution 1: Turn on the product • S[...]

If this di d not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: The printer driver status mi ght have change d to either offline or stop printing . To check the printer driver status Ÿ In the HP Solution Center, clic k the Status tab. Cause: The status o f the printer driver ha d changed. If this di d[...]

Solution 7: Clear the paper jam Solution: Clear the p ap er jam and remove any torn paper that remains in the product. For more information, see: Clear jams Cause: The product had a paper ja m. If this did not solve the issu e, try the next solution. Solution 8 : Make sure t he print carriag e can move freely Solution: Unplug th e power cable if it[...]

The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the do cument finishes printing, the pages will be in correct ord er. Cause: The print settin gs were set to prin t the first page of yo ur documen t first. Because of the way the paper feeds through the product, the first page will be print sid[...]

Solution 3: Load the st ack of pape r correctly Solution: Remove t he stack of paper from the i n put tray, reload the paper, and then slide the paper wid th guide inward until it st ops a t th e edge of the paper. For more information, see: Load media Cause: The paper guides were no t positioned correctl y . Text or graphics ar e cut off at the ed[...]

Solution 2: Check the layout of the document Solution: Make sure the layout of the document you ar e trying to print f its on a paper size supported by the product. To preview the print layout 1. Load the correct paper size i nto the input tray. 2. Preview your p rint job before se nding it to the p roduct. In most software ap plications, click the[...]

A blank page came out while printing Try the following solutions to resolve the issue. Solutions ar e listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solu tions unt il the issue is resolved. • Solution 1: Remove any extra pages or lines at the end of the documen[...]

Solution 5: Load paper in the in put tray Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the inpu t tray, remove the paper, tap t he stack of paper against a flat surface, and relo ad the paper into the input tray. For more information, see: Load medi a Cause: The product [...]

Solution 1: Make sure you are using genuine HP ink car t rid ges Solution: Check to see if your i nk cartri dg es are g enuine HP ink cartridges. HP recommends that you u se genuine HP ink cartridges. Genuine HP ink cartridges are designed a nd tested with HP printe rs t o he lp you easily produ ce great result s, time after time. NOTE: HP cannot g[...]

For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this di d not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and i ndicators provide estimates for planning purposes only. When[...]

Aligning the printer can help ensure exce llent print quality. For more information, see: Align the printer Cause: The printer needed to be aligned. If this did not solve the issu e, try the next solution. Solution 7: Clean the pri nthe ad Solution: Check the fo llo wing potential proble ms, and then clean the printhead. • Check the orange p ull [...]

Solution 1: Ma ke sure y ou are using genuine HP i nk cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP i nk cartridg es. Genui ne HP in k cartrid ges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarant[...]

Always make sure the paper yo u are printing on is flat. Fo r best results when printing images, use HP Advanced Photo Paper. Store specialty me di a in its original pa ckaging inside a resealable plastic b ag on a flat surface in a coo l, dry place. When you are read y to print, remove only t he paper you plan to use imm ediately. When you ha ve f[...]

NOTE: For this issue, there is not a proble m with your ink supplies. Therefore, replacing the ink cartridge s or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a highe r print quality setting • Solution 3: Rotate th e i mage Solution 1: Chec k the p ape r type Solution: HP recommends that you use HP pape rs [...]

• Solution 3: Check the ink levels • Solution 4: Align the p r in ter • Solution 5: C le an the printhead • Solution 6: Co ntact HP support Solution 1: M ak e s ure the paper i s l oaded correctl y Solution: Make sure that the paper is loade d correctly in the inpu t tray. For more information, see: Load media Cause: The paper was not loa d[...]

If this di d not solve the issue, try the next solution. Solution 5: Clean the printhead Solution: Check the followi ng potential prob lem s, and then cle an the printhead. After cleaning the printhead, print a print quality repor t. Evaluate the print quality report to see i f the print qua lity problem sti ll exists. For more information, see: ?[...]

Solution 2: Check the paper type Solution: HP recommends that you use HP pape rs or any other paper type that is appropriate for the product. Always make sure the paper yo u are printing on is flat. Fo r best results when printing images, use HP Advanced Photo Paper. Store specialty me di a in its original pa ckaging inside a resealable plastic b a[...]

Solution 5: Contact HP s upp ort Solution: Contact HP support for service. Go to: www.hp.com/ support . If prompted, ch oose your country/reg ion , a nd then click Co ntact HP for information on calling for techni cal support. Cause: There was a prob lem with the print hea d. Printouts seem blurry or fuzzy Try the following solution s if your print[...]

Solution 3: Print the image in a smaller size Solution: Reduce the si ze of the image and then prin t it. If you are printin g a photo or graphic, an d the print size is set too high, it will be blurry or fuzzy when printed. If a digital photo or raster ized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The image was prin[...]

Solutio n 1: M ak e sure the paper i s l oaded correctl y Solution: Make sure tha t th e pa per is loaded cor r ectly in the input t ray . For more information, see: Load medi a Cause: The paper was not loaded correct ly. If this di d not solve the issue, try the next solution. Solution 2: Make sure only one type of p ape r i s loaded Solution: Loa[...]

Solution 2: Wait while t he ink dries Solution: Wait at least thirty minutes for the in k inside the product to dry, t hen try the print j ob again. Cause: The excess ink in the pro duct needed to dry out. Paper is not picked up from the input tray Try the following solutions to resolve the issue. Solutions ar e listed in order, with the most likel[...]

Solution 4: Clea n the r ollers Solution: Clean the rollers. Make sure you have the f o llowing materi als available: • A lint-free cloth, or any soft material that will not come apart or leave fibers. • Distilled, filte red, or bottled wa ter (tap water m ight conta in contamin ants that can damage the ink cartridges). For more information, se[...]

Cause: Many black print quality problems clear up with the automatic services performed after each print job is finished. Solution 2: Use TrueType or OpenType fo nts Solution: Use TrueType o r Ope nType fonts to ensure that the prod uct is able t o print smooth f on ts. Wh en selecting a font , look for the TrueType or OpenT ype icon. TrueType icon[...]

The product prin ts slowly Try the following solutions if the product is printing very slowly. • Solution 1: Use a lower print q ualit y setting • Solution 2 : Check the ink leve ls • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the b est q[...]

Media is not picked up from a tray • Make sure media is loaded in th e tray. Fo r more inf orma ti on, see Load media . Fan the media be fore loading. • Make sure the paper gu id es are se t to the correct markin gs i n t he tra y fo r th e media size you are loading. Also make su re the guides are snug, but not tight , against the stack. • M[...]

Multiple pages are bein g picked up • Fan the media b ef ore loading. • Make sure the paper guides are set to the correct ma rki ng s in the tray for the m edia size you are loading. Also make sure the guides ar e snu g, b ut n ot tight, against th e stack. • Make sure the tr ay is no t overloaded with p ap er. • Use HP media for optimum pe[...]

Copies are bl ank • Check the media The media might not meet He wlett-Packard media specific ations (for e xamp le, the media is too moist or too rou gh). See Select print med ia for mo re information. • Check the settings The contrast setting mi ght be set too light. Use the Copy button on the device control panel to create da rker co pie s. ?[...]

Copy defects are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard me di a specifications (fo r exa mple, the media is too moist or too rough). See Select print media for more information. • Too light or dark Try adjusting the con trast and copy-qualit y set tings. • Unwanted lines The scanner glass, lid back[...]

• Part of the documen t did no t scan or text is missing • Text cannot be ed it ed • Error messages appear • Scanned image qu al ity is poor • Scan defects are appa rent Scanner did nothing • Check the original Make sure that the origi nal is pl aced on the scanner glass correctly. For more inform a tion, see Load an original on th e sc[...]

Part of the documen t did not sca n or text is missin g • Check the original ƕ Make sure that you lo aded the orig inal correctly. F or more inf ormation, see Loa d originals . ƕ If you scanned the document from the ADF, try scanning the docum en t di rectly from the scanner glas s. For more information , see Load an original o n the scanner gl[...]

Error messages appear • "Unable to ac tivate TWAIN sou rce" or "An e rror occurr ed while ac quiring the image" ƕ If you are acquiring an image from another device, such a s a digital camera or another scanner, ma ke sure t hat the other devi ce i s TWAIN-compliant . De vices that are not TWAIN-comp li ant do not work with th[...]

Take steps to impr ove the s can quality ƕ Use the gla ss to scan rather than the ADF. ƕ Use high-quality originals. ƕ Place the media correctl y . I f the media is placed incorrectly on the scan ne r gl ass, it might skew, which causes unclear im ages. For more inform ation, see Load originals . ƕ Adjust the software settings according to how [...]

Try these first if you are having problems with your fax f eat ures: • Check the telep hon e cord. Try using another tel ephone cord to see if the problem continues. • Remove other equ ipmen t from the HP d evice. Conn ect the HP de vice directly to the wall jack to see if the proble m pe rsi sts. • The fax test failed • The display always [...]

• Make sure you use the phone cord that came with the device. If you do no t use the supplied ph one co rd to connect from the t elephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again. You might need to co nnect the supplied ph one cord t[...]

The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the pho ne cord into the corre ct port. 1. Using the phon e cord supplied in t he box with the d evice, connect one end to your telephone wa ll jack, then connect th e other end to the p ort labeled 1-LI NE on the back of the device. You might need t o connect th[...]

port labeled 1-LINE on the back of the device, and th e other end to your telephon e wall jack, as shown below. You might need to co nnect the supplied ph one cord to the ad apt er provided for your country/region. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need[...]

The "Dial To ne Detect ion" test faile d Solution: • Other equipme nt, which uses the sam e phone line as th e device, might be causing the test to fail. To find ou t if other equipment is causing a problem, disconnect everything from th e ph one line, and then run the test again. If the Dial Tone Detection Test passes without the other[...]

The "Fax Line Condi tion" test failed Solution: • Make sure you connect the device to an anal og phone line or you wi ll not be able to send or receive f axes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a norm al sounding dial tone, it might be a phon[...]

You might need t o conne ct t h e supplied phone cord to the adapter provided for your countr y/region. Solution: Other eq uipment that uses the sam e phone line as the devi ce might be in use. Make sure exten sion phones (phon es on the same phone line, b ut not connected to the device) or other equipment are not in use or off the hook. For exampl[...]

that carries phon e accessories. You will also ne ed another phone cord , which can be a standard phone cord t hat you might alrea dy ha ve in your home or offi ce. • Try connectin g a worki ng p ho ne and phone cord to the te lephone wall j ack that you are using for the device and check fo r a dial tone. If you do not hear a dial tone, call you[...]

• If the device shares the same pho ne line with a DSL service, the DSL modem might not be pro perl y grou nde d. If the DSL modem is no t pro pe rl y grou nded, it can create noise on t he p hone line. Phon e l ines with poor sou nd qu ality (noise) can cause faxing proble ms. You can check the sound quality of the phone line by plugging a ph on[...]

• If you are sending a fax manually from yo ur phone that is connected direc tly to the device, you must use the keypa d on the telepho ne to send the f ax. You cannot use the keypad on the device control panel. NOTE: If using a serial-type phone system, connect your phone to the port labeled 2- EXT . The device cann ot re ceive faxes, but can se[...]

ƕ Disconnect the answering ma chine and then try receiving a f ax. I f f axing is successful without th e a nsweri ng mach ine, the answerin g machine might be causing the problem . ƕ Reconnect the answeri ng machine and record your outgoing message again. Record a messa ge that is approxim ately 10 seconds in duration. Spe ak slowly and at a low[...]

Fax tones are reco rd ed on my answering machin e Solution: • When you have an answering machine on the same phone li ne you use for fax calls, try connecting th e answering machine directly to the d evice as described in Case I: Shared voice/fax line with answering machine . If you do not connect the answering machine as re commended, fax tones [...]

Cause: The computer selected to receive faxes is turned o ff . Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured fo r setup and recei vin g faxes and one of them may be switched off. Solution: If the computer receiving faxes is diff erent from the one used for setup, bo[...]

Solve network problems NOTE: After correcting an y of the following, ru n the installati on program again. General networ k troubleshoo ti ng • If you are unable to install the device software, verify that: ƕ All cable connections to the comp uter and the device are secure. ƕ The network is operationa l and the ne twork hub is tu rned on. ƕ Al[...]

Basic wireless tr oubleshooting Perform the following steps in the order presented. NOTE: If this is the first time yo u are setting up the wireless connection, and you are using the includ ed software, make sure that the USB cable is connected to the device and the comput er. Step 1 - Make sure the wireless (802.11) lig ht is turned on If the blue[...]

Make sure your co mpute r is connected to your ne tw or k To check a w ired (Etherne t) connectio n Ÿ Many computers have indicat or light s besi de the port where the Ethernet cable f rom the router connects to your computer. Usua lly there are two indic ator lights, one that is on and another that blinks. If your computer has indicator light s, [...]

If you are unable to get your computer connecte d to your network, contact t he person who set up yo ur network or the router manu facturer as there might be a hardware issue with either your router or computer. If you are able to a c ce ss the Internet and are usin g a co mputer running Windows, you can also access HP Network Assistant at www.hp.c[...]

Check to see if you can access the embedded Web server (EWS) Ÿ After you esta blish that the computer and the HP device both have active connections to a network, you can verify if they are on the same network by accessing the device's embedded Web server (EWS). Fo r more inf ormation, see Embedde d W eb server . To access the EWS a . On your[...]

Mac OS X 1. Click System Pref erences in the Dock, and then click Print & Fax . 2. Select the HP device, and the click Print Queue . 3. If Jobs Stopped appears in the window that appears, click Start Jobs . If you can use th e HP device after performi ng the steps above but f ind that the symptoms persist as you continue to u se the device, you[...]

If you still cannot use the HP device over t h e network or if you have to periodically perform this step in order to use your device over th e network, your firewall might be interfering. If this still does not work, there might be a problem with your ne twork conf iguration or router. Contact t he p erson who set up your network or the rou ter ma[...]

ƕ Inspect the ends of th e memory card for dirt or materi al that closes a hole or spoils a metal contact. Clean the contacts wi th a lint-free cloth an d small amounts of isopropyl alco hol. ƕ Assure that the memory card is wo rking prop erly by testi ng it with ot her de vices. • Check the me mory card slot ƕ Make sure that the memory card i[...]

Check the device IP addre ss • To check the IP address of the device fr om the control panel (color displ ay m odels only), touch t h e Setup but ton, select Network , select View Network Settings , and then select either D is play Wired Summary or Display Wi rel ess Summary . For devices with a two-line display, the user m ust obtain the IP addr[...]

Check the device to ensu re the follow ing • Power light is on and not blinking. When the device is first turned on, it takes approximately 45 seconds to wa rm up. • The device is in th e Ready state, an d no other lights on th e device control panel are lit or blinking. If lig hts are lit or blinking, see the messag e on the device control pan[...]

Clear jams Occasionally, media be co mes j ammed during a job. Try the follow ing remedies before you attempt to clear the jam. • Make sure that you are printing with media t hat meets specification s. Fo r more information, see Select print media . • Make sure that you a re printing with med ia that is not wrinkled, f olded, or damaged. • Ma[...]

b . Locate any jam med med ia inside the device, gras p it with both hands and then pull it towards you. c . If the jam is n ot there, push the latch on the top o f the duplexer and l ower its cover. If the jam is insid e, ca re fu ll y remove it. Close the co ver. d . Reinsert the du plexer into the device. 3. Open the top cover and rem ove any de[...]

To clear a paper jam in the a utomatic document feeder 1. Lift the cover of the au tomatic document feeder. 2. Gently pull t he pap er out of the r ol lers. CAUTION: If the paper tears when you are removing it from the rol le r s, check the rollers and wh eels for torn pieces of paper t hat might be remaining inside the device. If you do not remove[...]

• Fax Memory Full • Device Disconnected • Ink Alert • Cartridge Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle ca nnot move • Paper Jam • Paper Jam • The printer is o ut o f pa per • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Sensor issue • Sensor failure • Previously used gen[...]

Advanced printhead maintenance WARNING! Only reinstall t he printhead as part of t he procedure for Pr inthead Problem error messages To reinsta ll th e printhead 1. Make sure that the pro duct is turned on. 2. Open the ink cartridge do or. 3. Remove all of the ink cartrid ges an d place them on a piece of paper with t he ink opening poi nting up. [...]

5. Remove the print head by lifting it stra ight up. 6. Clean the prin th ead . There are three ar eas of the pr inthead that need to be clean ed: the p lastic ramps on both sides of the i nk no zzles, the edge between t he n ozzle s and the electri c al contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge betwe[...]

To clean the prin thead a . Lightly damp en a clea n, lint-free cloth and wi pe the electrical con ta ct area from the bottom to the top. Do not go past the edge be twee n the nozzles and the electrical cont acts. Clean until no new in k shows on th e cloth. b . Use a fresh, lightly dampened, lint-fre e cloth t o wipe any accum ulated ink and debri[...]

d . Wipe the previously cleaned areas dry with a dry lint-free clot h before proceeding to the next step . 7. Clean the electrical cont acts inside the product. To clean the el ec tri cal contacts in the pr oduct a . Lightly dam pen a clean, lint-f ree cloth with bottle d or distilled wate r. b . Clean the ele ct r ical cont acts in the product by [...]

10. Using the colored sh aped icons for help, slid e t he ink cartridge into th e empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door. Fax Memory Full The device's memory is full Use the following to correct the error: Solve fax problems Device Disconn ected Use the following to correct the [...]

HP recommends you hav e a replacement available for when print quali ty becomes no longer acce ptable Use the following to correct the error: • Replace the in k cart ridges • Supplies NOTE: Ink level alerts and indi cators provide estimates for planning purposes only. When you receive a low-ink alerts, consider having a replacemen t cartridge a[...]

Cartridge Problem Choose your error • The following cartr idge appears to be missing or damaged • Cartridge(s) in Wrong Slot - The following cartrid ges are in the wr on g sl ots The following cartridge app ears to b e missing or damaged Use the following to correct the error: • Replace the ink cartridges • Supplies NOTE: Ink level alerts a[...]

The cartridge cradle cannot move Please turn device powe r off. Check de vice for a pa per jam or oth er obstruction Use the following to correct the error: • Clear jams • Hardware installation suggestions Paper Jam There is a paper jam (or misfeed ). Cl ear the j am and press the Resume butto n on the printer Use the following to correct the e[...]

Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Printer Offline Your printer is cu rrently offline Use the following to correct the error: To check if the printe r is paused or offlin e (Wi ndows) 1. Depending up on yo ur ope rating system, do on e o f the followin g: • [...]

To check if the printer is paused or offline (M a c OS X ) 1. Click System Pref erences , click Pr int & Fax , and t hen click sel ect the printer you want to use. 2. Double-click the icon for your product t o open the print queue. 3. If Hold is selected, click Resume . 4. If you made any change s, try to print again. Sensor issue There is a pr[...]

Ink Service Capacity Warning Your printer has maximized the Ink Servi ce Cap acity. If you are going to move or t r ansport the product after receiving this message, make sure you keep it upright an d do not tip it on its side to avoi d in k leakage. Printing can contin ue, but ink syst em behavior might chan ge. The product has nearly maximi zed t[...]

A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( www.hpshoppin g.com ) for the latest updates. You may also make purchases throug h the Web site. This section contains the following topics: • Order printing supplies online [...]

Supported ink cartridg es You can check the following places to find which cartridges are supported by the device: • The ink supplies label (located inside the printer , near the ink car tridges). • The HP SureSuppply Web site ( www.hp.com/buy/supp lies ). For more information, see Order printing supplies online . • The label of the ink cartr[...]

B Support and warranty The information in Maintain and troublesh oot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following topics: • Obtain electronic support • Wa[...]

Warranty Warranty 245[...]

Ink cartridge warranty information The HP cartridge warranty is applicable when the pro duct is used in its designated HP printing device. This warranty does not cove r HP ink products that h ave been refilled, remanufacture d, refurbished, misused, or tampered with. During the warranty period the product is covered a s long as the HP ink is no t d[...]

Obtain HP tele phone support During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone sup port for Linux printing. All sup port is provided online at the following web site: https://launchpad.net/hplip . Click the Ask a question button to beg in the support process. The HPLIP Web si[...]

5. Obtain the version number of the printer software. (To find the version nu mber of the printer driver, open the printer settings or properties dialog box, and click the About tab.) 6. If you have a problem printing from a particular application, note the app lication and version number. HP support by phone 'The phone support numb ers and as[...]

Telephone supp ort numbers For the most current list of telephone support numbers, see w ww.hp.com/support . $IULFD(QJOLVKVSHDNLQJ   $IULTXHIUDQFRSKRQH    ﺮﺋﺍﺰﺠﻟﺍ $UJHQWLQD%XHQRV$LUHV[...]

Placing a call Call HP support while you are in front of the computer and the HP all-in-one. Be prepare d to provide the following information: • Model number (located on the label on the front of th e device) NOTE: In addition to the model name that appears on the front of the device, this device has a specific model number. You can use this nu [...]

HP Quick Exchange Ser vic e (Japan) For instructions on how to pack your product for exchange, see Pack the device . HP Korea custom er su pport Obtain HP telephone support 251[...]

Prepare the device for shipment If after contacting HP Customer Support or r eturning to the point of purchase, you are requested to send the device in for service, make sure you r emove and keep the following items before returning your device : • The control-panel faceplate • The duplexer • The output tray • The power cord, USB cable, and[...]

3. Remove the control-pane l faceplate as follows: a . Lift the scanner lid. b . Use either your finger or inser t a thin object in the tab on the upper right cor ner of the control- panel faceplate to pry the control- panel faceplate off. Prepare the device for shipment 253[...]

4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP all-in- one. CAUTION: The replacement device might not come with a control-panel faceplate. Store your control-panel faceplate in a safe place, and when the replacement device arrive s, reattach your control-panel faceplate. You must attach your control-pan[...]

Pack the device Complete the following steps after you have pr epared the device for shipment. To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device. If you do not have the original packaging materials, please use other adequa[...]

C Device specifications For media and media-handling specifications, see Understand specifications for supported med ia . This section contains the following topics: • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web ser[...]

Feature Capacity Device control panel language support Language availability varies by country/reg ion. Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Gree k, Hungarian, Italian, Japanese, Korean , Norwegian, Polish, Portuguese, Roma nian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Ch[...]

Recommended requirements • Microsoft Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM, 200 MB free hard disk space, Microsoft Internet Explorer 6.0 or later • Microsoft Windows XP (32-bit) Service Pack 1: Intel Pentium III or hig her processor, 512MB RAM, 500 MB free hard disk space, Microsoft Internet Explorer 6.0[...]

• An Internet connection (required for some features) NOTE: You can open the embedded Web server without being connected to the Internet. However, some features will not be available. • It must be on the same side of a firewall as the device. Print specifications Black print resolution Up to 1200 dpi with pigmented black ink Color print resolut[...]

• Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error C orrection Mode. • 33.6 Kbps transmission. • 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution take longer and use more memory. • Ring detect with automatic fax/answering machine s[...]

Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) Sound pressure (bystander posit ion) LpAd 55 (dBA) Sound power LwAd 6.9 (BA) Memory card specifications • Maximum recommended number of files on a memory card: 1,000 • Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum • Maximum recomme[...]

D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to user s in Korea • VCCI (Class B) compliance statement for u sers in Japan • Notice to users in Japan about the pow er cord • Toxic and hazardous substance t[...]

FCC statement FCC statem ent The Unit ed States F ederal Communi cations Co mmission (in 4 7 CFR 1 5 . 1 05) has spec if ied that the follo w ing notice be br ought to the attention of user s of this pr oduct. This equipment has been t ested and fo und to comply w ith the limits for a C lass B digital dev ice , pursuant t o P art 1 5 o f the FCC R [...]

Notice to users in Jap an about the power cord Toxic and hazardous su bstance tab le LED indicator statement LED indicator s tatement The displa y LEDs meet the r equirements o f EN 608 25- 1 . Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetrieb nac h DIN 4 5 63 5 T . 1 9 Appendix D 264 Regulato[...]

Notice to users of the U.S. telephone network: FCC requirements Notice to users of th e U.S. telephone net work: FCC requirements This equipment com plies w ith FCC rule s, P ar t 6 8. On this equipment is a label that contains, among other inf ormation , the FCC R egistr ation Number and R inger Eq uiv alent Number (REN) for this equipment . If r [...]

Notice to users of the Canadian telep hone network Note à l’at tention des utilis ateurs du réseau téléphoni que canadien/N otice to users of the C anadi an telephone n etwork Cet appar eil es t conforme au x spéc ifi cations tec hniques des équipements ter minaux d’Industr ie Canada . Le numér o d’enr egistr ement atteste de la conf o[...]

Notice to users in the European Economic Area Notice to users in th e European Economic Area This pr oduct is desi gned to be connected to the analog S w itched T elecommunication Networks (P S TN) of the E ur opean Economi c Area (EE A) countr ies/r egions. Network com patibility depends on cust omer selected settings , whic h must be r eset to u [...]

Exposure to ra dio frequency radi ation Exposure to radio frequency radiation Caution The radiated ou tput pow er of this de v ice is far belo w the FCC r adio fr equency e xposur e limits. Ne vertheless , the dev ice shall be u sed in such a manner that the potential f or human contact dur ing normal operati on is minimi z ed. T his produc t and a[...]

European Un ion re gulatory notice European Union Regulator y Notice Produc ts bearing the CE mar king comply w ith the follo w ing EU Dir ecti v es: • Lo w V oltage Directi v e 2006/9 5/EC • EMC Dir ecti ve 2004/1 08/E C CE compliance of this pr oduct is v alid onl y if pow er ed with the cor rec t CE-mar ked A C adapter pr ov ided b y HP . If[...]

All-in-One) . This regulator y number should not be confused with the marketing name (HP Officejet 6500 All-in-One) or product number. Appendix D 270 Regulatory information[...]

Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0801-01-A Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 declares, that the product Product Name: HP Officejet 6500 All-In-One Series Regulatory Model Number: 1) S[...]

DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0801-02-A Supplier’s Address: 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 declares, that the product Product Name: HP Officejet 6500 All-In-One Series Regulatory Model Number: 1) SNPRC-0801-02 Product Optio[...]

Environmental product stewardship prog ram Hewlett-Packard is committed to providing quality products in an e nvironmentally sound manner. Design for recycling has be en incorporated into this prod uct. The number of materials has b een kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to[...]

Disposal of waste equipment by users in private househ olds in the European Unio n Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicate s that this product must not be disposed o f with your other household wa ste. Instead , it is your responsib ility to dispose of[...]

qualification status for this product, see the Product Da ta Sheet or Specification Sheet. Qualified produicts are also listed at http://www.hp.com/go/energystar . Chemical Substances HP is committed to providing our customers with information a bout the chemical substances in our products as needed to comply with legal requirements such as REACH ([...]

Third-party licenses Expat Copyright (c) 1998, 1999, 2000 Tha i Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to de al in the Software witho ut restriction, including without limitation the rights to use, co[...]

NOT LIMITE D TO, PROCUREMENT OF SUBSTITUT E GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, W HETH ER IN CON TRA CT , ST RICT LIAB ILITY , OR TOR T ( IN CLUDI NG NEGLIGENCE OR OTHERWISE) ARISING IN ANY WA Y OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY [...]

3. All advertising materials mentionin g features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSLToolkit. ( http://www.openssl.org/ )" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endor[...]

(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCL UDING NEGLIGENCE OR OTH ERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILI[...]

Index Symbols/Numerics (ADF) automatic document feeder clean 160 feeding problems, troubleshoot 160 10 x 15 cm photo paper copy 86 4 x 6 inch photo paper copy 86 A accessibility 13 accessories part numbers 242 self-test diagnostic page 101 acoustic emissions 261 Add Printer installation 133 ADF media sizes supported 30 ADF (automatic document feede[...]

control panel buttons 15 lights 15 copy cancel 91 collate copies 89 enhance light areas 89 from the device control panel 84 legal to letter 88 margin shift 90 number of copies 85 paper size 86 paper types, recommended 86 quality 86, 198 reduce 88 settings 85 specifications 259 speed 86 troubleshoot 197 two-sided 90 Copy button 16 Copy menu 19 corre[...]

(parallel phone systems) 123 answering machine troubleshoot 215 answering machine, set up (parallel phone systems) 121 auto answer 16, 71 backup fax reception 63 block numbers 16 blocking numbers 66 confirmation reports 80 contrast 60 darken or lighten 60 default settings 61 deleting from memory 64 dial tone test, failed 208 dial type, setting 73 d[...]

I index sheets print 50 ink low 178 streaks on the back of paper 191 ink cartridge 147 Ink cartridges supported 256 ink cartridges check ink levels 144 expiration dates 101 locati ng 1 4 low ink 178 order online 242 part numbers 101 repla ce 145 status 93, 101 supported 243 tips 144 yields 256 ink levels, check 144 installation Add Printer, Windows[...]

(parallel phone systems) 123 shared with fax and voice line (parallel phone systems) 117 shared with fax and voice mail (parallel phone systems) 127 monitor dialing 55, 57 monitoring tools 93 multi-feeds, troubleshoot 197 N Network tab, Toolbox (Windows) 96 networks advanced settings 103 connector illustration 15 Ethernet connections 17 IP settings[...]

index sheets 50 last fax details 82 margins incorrect 175, 176 meaningless characters 171 nothing happens 172 photos from DPOF file 49 photos from memory cards 50 print quality report 154 Printer Status page 101 quality, troubleshoot 179, 182, 185, 189 reversed page order 175 settings 40 slow 165 speed-dial entries 77 troubleshoot 164 troubleshooti[...]

serial phone systems countries/regions with 105 setup types 106 Services tab, Toolbox (Windows) 96 settings administrator 93 control panel 21 copy 85 driver 40 fax 59 network 103 scan 47 speed, fax 74 volume, fax 75 setup answering machine (parallel phone systems) 121 answering machine and modem (parallel phone systems) 123 computer modem (parallel[...]

temperature specifications 260 tests, fax dial tone, failed 208 failed 204 fax line condition 209 fax phone cord type test failed 206 hardware, failed 204 port connection, failed 206 setup 79 telephone wall jack 205 text cannot be edited after scan, troubleshoot 201 cut off 176 incompletely filled on copies 199 jagged 193 meaningless characters 171[...]

white bands or stripes, troubleshoot copies 199 scans 202 WIA (Windows Image Application), scan from 46 Windows Add Printer installation 133 borderless printing 37 duplexing 41 HP Photosmart Software 22 HP Solution Center 97 install software 129 network setup 131 print on special or custom- sized media 36 print settings 40 set up wireless communica[...]

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Po d r Ľ cznik u ŧ ytk o w nik a © 2009 He wlett-P ack ard De ve lopment Compan y , L.P . www .hp.com/support[...]