HP (Hewlett-Packard) F2100 инструкция обслуживания

HP Deskjet F2100 All-in-One series[...]

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Contents 1 HP Deskjet F2100 All-in-One series Help ............................................ ...................................5 2 HP All-in-One ov erview The HP All-in-One at a glance................... ......................... ................................ ...................... ..7 Control panel buttons...................................[...]

Perform special print jobs............... .............................................. ........................................ ....36 Print a borderless image......... ..................... ................ ...................... ................ .................3 6 Print a photo on photo paper ..................................................[...]

Work with print cartridges..... .............................................................. .................................. ....59 Handle the print cartridges......................................... ....................................... .................60 Check the estimated ink levels................................................... ..[...]

HP support by phone........................ ........................ ............................. ............................ .....130 Phone support period.......................................................................................................130 Placing a call........................................................................[...]

1 HP Deskjet F2100 All-in- One series Help For information a bout the HP All-in -One, see: • HP All-in-O ne overview • Find more info rmation • How do I? • Connection inf ormation • Load original s and load paper • Print from your computer • Use the copy feat ures • Use the scan feat ures • Maintain the HP All-in-One • Shop for [...]

Chapter 1 6 HP Deskjet F2100 All-in-One series Help HP Deskjet F2100 All-in-One series Help[...]

2 HP All-in-One overview The HP Deskjet F2100 All-in-On e series is a versatile device that g ives you easy-to-use copying, scanning, and pri nting. Copy The HP All-in-One allows you to prod uce high-qual ity color and black- and-white copi es on a variety of paper types. You can enlarge or reduce the size of an original t o fit a specific paper si[...]

Label Description 1 Control panel 2 Input tray 3 Tray extender 4 Paper-width guide 5 Print cartridge door 6 Glass 7 Lid backing 8 Rear door 9 Rear USB port 10 Power connection * * Use only with the power adapter supplied by HP. Control panel buttons Chapter 2 8 HP All-in-One overview HP All-in-One overview[...]

Label Icon Name and Description 1 On : Turns the HP All-in-One on or off. The On button is lit when the HP All- in-One is powered on. The light blinks while performing a job. When the HP All-in-One is off, a minimal amount of power is still used by the device. To completely disconnect the power supply to the HP All-in-One, turn the device off, and [...]

Label Description 1 On button 2 Check Paper light 3 Check Print Cartridge light 4 Plain Paper Type light 5 Photo Paper Type light The followi ng table describes common situatio ns and explains wh at the light s mean. Light status What it means All lights are off. The HP All-in-One is turned off. Press the On button to turn on the device. The On lig[...]

Use the HP Photosmart software The HP Photosma rt Software provid es a fast and easy way to make prints of your photos. It also provides a ccess to other basic HP i maging software f eatures, such as saving and viewing your ph otos. For more information on using the HP Photosma rt Software: • Check the Contents panel on the left. Look for the HP [...]

Chapter 2 12 HP All-in-One overview HP All-in-One overview[...]

3 Find more information You can access a variety of resources, both printed a nd onscreen, t hat provide information abo ut setting up and using the H P All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All- in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have prob[...]

Chapter 3 14 Find more information Find more information[...]

4 How do I? This section contains links to commonly performed tasks, su ch as printing photos and optimizing your print jobs . • How do I change the print settings? • How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper? • How do I load envelopes? • How do I scan using the control panel ? • How do I get the best print quality[...]

Chapter 4 16 How do I? How do I?[...]

5 Connection information The HP All-in-One come s equipped with a U SB port so you can connect direct ly to a computer using a USB cab le. You can also share the device over an existing home network. This section contai ns the following topi cs: • Supported connectio n types • Use printer sharing Supported connection types The following ta ble [...]

Chapter 5 18 Connection information Connection informat ion[...]

6 Load originals and load paper You can load many differen t types and sizes of paper in the HP All-in-One, including l etter or A4 paper, p hoto paper, transpa rencies, and envel opes. This section contai ns the following topi cs: • Load origi nals • Choose papers for p rinting and cop ying • Load paper • Avoid paper jams Load originals Yo[...]

paper types, remember to chan ge the paper type settings. Fo r more information, see Set the paper type for p rinting . This secti on contains the fo llowing topic s: • Recommended pa pers for printing and copying • Recommended pap ers for printing onl y • Papers to avoid Recommended papers for printing and copying If you want the best print [...]

HP Bright White In kjet Paper HP Bright White In kjet Paper deli vers high-c ontrast colors and sharp text. It is opaque enough for two-si ded color usage with no show-through, wh ich makes it i deal for newsletters, reports, and flyers. HP All-in-One Paper or HP Printing Pape r Ensure that the Plain pap er type is selected when using HP All-in-One[...]

HP CD/DVD Tattoos HP CD/DVD Tattoos allow you to personalize your CDs and DVDs by pri nting high- quality, low -cost CD or DVD labels. To order HP papers and ot her supplies , go to www.hp.com /buy/supplies . If prompted, choose your country/region, fol low the prompts to sel ect your product, and then click one of the shopping links on the page. N[...]

TIP: To help prevent rips, w rinkles, and curled or b ent edges, store all paper flat in a resealable bag. If the pap er is not stored properly, ext reme changes in te mperature and humidity might resul t in curled paper that does not work well in the H P All-in-One. This section contai ns the following topi cs: • Load full-si ze paper • Load 1[...]

4. Insert the stack of paper i nto the input tray wit h the short edge forward . Ensure that the side you want to print on faces down . Slide the stack of paper to ward the device until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the i nput tray. If the H P All-in-One is servicing the print cartri[...]

TIP: To help prevent rips, w rinkles, and curled or b ent edges, store all paper flat in a resealable bag. If the pap er is not stored properly, ext reme changes in te mperature and humidity might resul t in curled paper that does not work well in the H P All-in-One. To load 10 x 15 cm ( 4 x 6 inch) photo pa per with tab in the i nput tray 1. Remov[...]

To load index cards i n the input tray 1. Remove all pape r from the inp ut tray. 2. Insert the sta ck of cards, wit h the side y ou want to pr int on facing down, into th e far- right side of the input tray. Slide the stack of card s forward until it sto ps. 3. Slide the paper-wid th guide inward again st the stack of cards unt il it stops. Do not[...]

To load envel opes 1. Remove all paper from the input tray. 2. Insert one or more envelopes into the far-right side of the input tray with the envelope flaps up and on the left . Slide the stack of envelopes forward until it stops. TIP: For more help on load ing envelopes, refer to the diagra m engraved in the base of the input tray. 3. Slide the p[...]

HP Inkjet labels (for printing o nly) 1. Always use letter or A4 label sheets desig ned for use with HP inkjet devic es (such as HP inkjet labe ls), and make sure that the labels are n o more than t wo years old. Labels on older sheet s might peel off when th e paper is pulled throug h the HP All- in-One, causing subsequent pape r jams. 2. Fan the [...]

7 Print from your computer The HP All-in-On e can be used with an y software appl ication that a llows print ing. You can print a range of pr ojects, such as bo rderless images, new sletters, greeting cards, iron-on transfers, and posters. This section contai ns the following topi cs: • Print from a soft ware app lication • Make the HP All-in-O[...]

6. Click OK to close t he Properties dialog box. 7. Click Print or OK to begi n printing. Make the HP All-in-One the default printer You can set the HP All-in-O ne as the default printe r to use from all so ftware applica tions. This means that th e HP All-in-One is auto matically selected in th e printer list when you select Print from the File me[...]

5. Click the Features tab. 6. In the Resizin g Options area, click the appropriate paper size from the Size list . The following ta ble lists the suggested p aper size settings for the d ifferent types o f paper you can load in th e input tray. Make sure to look at the long list of choices in the Size list to see if a def ined paper size already ex[...]

View the print res olution The printer softw are displays the print resoluti on in dots per inch (dpi). The dpi varies according to the pa per type and print quality that you sel ect in the printer software. To view the pr int resolution 1. Make sure you ha ve paper loaded in the input t ray. 2. On the File menu in your softwa re application, click[...]

To change the page ori entation 1. Make sure you have pa per loaded in the inp ut tray. 2. On the File menu in your software app lication, click Print . 3. Make sure the HP All- in-One is the select ed printer. 4. Click the button t hat opens the Pro perties dialog box. Depending on your sof tware application, this button mig ht be called Pro perti[...]

Preview your prin t job You can preview your prin t job before sendin g it to the HP All-in-One. Thi s helps to preve nt wasting paper and i nk on projects that do n ot print as expecte d. To preview your print job 1. Make sure you ha ve paper loaded in the input t ray. 2. On the File menu in your softwa re application, click Print . 3. Make sure t[...]

Use the Printing Shortcuts ta b for the following print tasks: • General Ever yday Printing : Print documents quickly. • Photo Printing– Borderless : Print to the top, bottom, and sid e edges of 10 x 15 cm (4 x 6 inch) HP Premi um Plus Photo Pape rs with a tear-off ta b. For more informatio n, see Print a borderless i mage . • Photo Printin[...]

5. In the Printing Shortcuts list, click the printing shortc ut that you want to delete. 6. Click Delete . The printin g shortcut is removed fr om the list. NOTE: Only the shortcuts th at you have created ca n be deleted. Th e original HP shortcuts cannot be de leted. Perform special print jobs In addition to sup porting standard pri nt jobs, the H[...]

6. In the Resizin g Options area, click the appropriate paper size from the Size list . If a borderless i mage can be printe d on the specifi ed size, the Borderless check box is enabled. 7. In the Basi c options area, click a pa per type in the Paper Type drop-down list. NOTE: You cannot print a b orderless image if the paper type is set to Automa[...]

9. In the HP real life tech nologies area, click the Photo fix drop-d own list and select from the fo llowing opti ons: • Off: applies no HP real li fe technologies to the image. • Basic: automatically focuses the ima ge; moderat ely adjusts image sharpness. • Full: automatically lightens dark image s; automatically adjust s sharpness, contra[...]

NOTE: If a photo pri nt cartridge is al so installed, t he print qualit y is enhanced. A photo print cartri dge can be purchased separately i f it is not included wi th the HP All- in-One. To print in Maxi mum dpi mode 1. Make sure you have pa per loaded in the inp ut tray. 2. On the File menu in your software app lication, click Print . 3. Make su[...]

7. For binding, do one of the fol lowing: • For binding on the top like a notebook or cal endar, select the Flip Pa ges Up check box. This causes the odd and even pages of yo ur document to p rint opposite o f each other top-to-bott om. This ensures that the top of the page is always at the to p of the sheet when you flip the pages u p in your bo[...]

To print a multiple-pag e document as a bookl et 1. Load paper into the i nput tray. The paper shoul d be thick enough that t he images do not show through to th e other side. 2. On the File menu in your software app lication, click Print . 3. Make sure the HP All- in-One is the select ed printer. 4. Click the button t hat opens the Pro perties dia[...]

10. Follow the inst ructions that appea r on your screen for reloadin g the paper to print on the second side , and then click Continue . 11. When the entire document ha s finished printing, fold the stack of paper in half, so th at the first page is on top, then staple the document along th e crease. TIP: For best results, use a sadd le stapler, o[...]

4. Click the button t hat opens the Pro perties dialog box. Depending on your sof tware application, this button mig ht be called Pro perties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Pages per sh eet list, click 2 , 4 , 6 , 8 , 9 , or 16 . 7. In the Page Orde r list, click an appropriat e page ord[...]

7. Click Page Order in the Layout Options list, and then click Front to Back . NOTE: If you set your docume nt to print on both sides of the page, th e Front to back option i s not available. Your document will automaticall y print in the corre ct order. 8. Click OK , and then click Print or OK in the Pr int dialog box. When you are printing m ulti[...]

6. In the Basi c Options area, click th e appropriate transp arency type in the Paper Type list. TIP: If you want to make notatio ns on the back of the transpa rencies and erase them later without scratch ing the original, cli ck the Advance d tab, and sel ect the Mirror Image check box. 7. In the Resizin g Options area, click an a ppropriate size [...]

Print a poster You can create a post er by printing a docume nt on multiple p ages. The HP All -in-One prints dotte d lines on some pages t o indicate where to trim the pages before ta ping them together. To print a poster 1. Make sure you ha ve paper loaded in the input t ray. 2. On the File menu in your softwa re application, click Print . 3. Mak[...]

7. In the Poster Printing drop-down list, click either 2x2 (4 shee ts) ; 3x3 (9 sheets) ; 4x4 (16 sheets) ; or 5x 5 (25 sheets) . This selection tells the HP All-in-One to en large your document so that it fits o n 4, 9, 16, or 25 pages. If your original docu ment is multiple pages , each of those pag es will be printe d on 4, 9, 16, or 25 pages. F[...]

To stop a print job from the computer ▲ You can cancel most print jobs from the print queue. For more informatio n about how to do this, see t he Windows Help. Related topics Control panel butto ns Resume a print job If an error occurs while printing, you may need to resume the job f rom the HP All- in-One or the computer after you address th e e[...]

8 Use the copy features The HP All-in-One allows you to prod uce high-qual ity color and black- and-white copi es on a variety of paper types. You can enlarge or reduce the size of an original t o fit a specific paper size, ad just the copy quali ty, and make hig h-quality copies of photos, including bo rderless copies. This section contai ns the f[...]

Refer to the foll owing table to det ermine which pape r type setting to choose based on t he paper loaded in the input tray. Paper type Control pane l setting Copier paper or letterhead Plain HP Bright White Paper Plain HP Premium Plus Photo Paper, Glossy Photo HP Premium Plus Photo Paper, Matte Photo HP Premium Plus 4 x 6 inch Photo Paper Photo H[...]

Set the copy pa per type Copy a two-page black-and-white document You can use the HP All-in-One to copy a single- or multiple-pa ge document in colo r or black and white. In t his example, the HP All-in-One is used to copy a two-page black- and-white or iginal. To copy a two-page document fr om the control panel 1. Make sure you have pa per loaded [...]

Related topics Control panel butto ns Stop copying To stop copy ing ▲ Press Cancel o n the control pane l. Related topics Control panel butto ns Chapter 8 52 Use the copy features Use the copy featur es[...]

9 Use the scan features Scanning is the process o f converting text and pictures into an electronic f ormat for your computer. You can scan almost anyth ing (photos, magazine articles and te xt documents) on the HP All-in -One. You can use the scanning features of the HP All-in-One to do the followi ng: • Scan text from an article int o your word[...]

you want it, you can open it in another appl ication, send it throug h e-mail, sa ve it to a file, or print it. To scan to a computer 1. Place your original wit h the side you want to copy or scan face d own on the left front corner of the g lass. TIP: For quality copies, e nsure that the scanner glass is clean an d that there a re no foreign mater[...]

Edit a scanned document You can edit a scanned d ocument using yo ur Optical Char acter Recognition (OCR) software. Scanning t ext using OCR software enable s you to bring th e content of magazine articles, books, and ot her printed matter into your fa vorite word processor a nd many other applications as ed itable text. Learning to use OCR softwar[...]

Chapter 9 56 Use the scan features Scan[...]

10 Maintain the HP All-in-One The HP All-in -One requires l ittle maintena nce. Sometimes yo u might want to clean the glass and lid backing to re move surface dust and ensure that your cop ies and scans remain clear. You wil l also need to replace, a lign, or clean your print cartri dges from time to time. This secti on provides instructi ons for [...]

Clean the l id backing Minor debris can accumulate on the white document b acking located underneat h the lid of the HP All-in-O ne. To clean the lid back ing 1. Turn off the HP All -in-One, unplug th e power cord, and raise the lid. 2. Clean the whi te document backi ng with a soft clot h or sponge slightly moistened with a mild soap and warm wate[...]

3. Make sure the test pat terns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are b roken, this might in dicate a problem w ith the nozzles. You m ight need to clean the p rint cartridges. • If the black li ne is missing, faded, stre aked, or shows lines, t his might indicate a problem with[...]

Handle the print cartridges Before you replace or clean a print cartridge, yo u should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (m ust be removed before installin g) 3 Ink nozzles under tape Hold the print cartri dges by their black plastic sid es, with the label on to p[...]

NOTE: Ink from the cartri dges is used in the printing process in a number of dif ferent ways, including i n the initi alization process, which prepares t he device and cartridges for printing, and in printhead servi cing, which ke eps print nozzles clear and ink fl owing smoothly. In addition, some residua l ink is left in the cartridge after it i[...]

To replace the print cartridges 1. Make sure th e HP All-in-One i s on. CAUTION: If the HP All-in -One is off w hen you open the print cartridge door to access the print cart ridges, the HP All-in-O ne will not release the cartridges for changing. You might damage the HP All-in -One if the print ca rtridges are not docked safe ly when you try to re[...]

3. Wait until the prin t carriage is idle and sile nt, and then lightl y press down on a print cartridge to release it. If you are replacing t he tri-color print cartri dge, remove the print cartridge from the slot on the lef t. If you are repla cing the black or ph oto print cartridge, remove th e print cartridge from the slot on the righ t. NOTE:[...]

6. Remove the new print cartridge f rom its packaging, being caref ul to touch only t he black plastic. Gently rem ove the pastic tape usi ng the pink pull t ab. 1 Copper-colored conta cts 2 Plastic tape with pink pull tab (must be removed befor e installing) 3 Ink nozzles under tape CAUTION: Do not touch the copp er-colored co ntacts or ink no zzl[...]

8. Close the print cartri dge door. 9. If the print cartridge alignment sheet prints, load it on the left front corner of the g lass with the top of the pa ge to the left . 10. Press the Scan button. The HP All-in-One al igns the print cartridg es. Recycle or discard th e print cartridge alignment sh eet. Related topics • Check the es timated in [...]

For more information a bout ink-backup mode, see the follo wing topics: • Ink-backup mode output • Exit ink-backup mode Ink-backup mode output Printing in ink-backup mod e slows the HP All -in-One and affects t he quality of p rintouts. Installed print cartridge Result Black print cartridge Colors print as grayscale. Tri-color print cartridge C[...]

NOTE: Your printer might be packaged wit h only a tri-col or print cartridge. For better results, install a b lack print cartridge in addition to the tri-color print cartridge . You can print without a bl ack print cartridge but doing so ca n cause the printer to prin t more slowly and printed col ors to differ from t hose you would see if a black [...]

One came with a p rint cartridge protecto r, you can use an airtigh t plastic container to protect your print ca rtridge. The print cartridge protector is designed to keep a print cartridge secu re and prevent it from drying out wh en it is not being us ed. Whenever you remove a print cartridge from the HP All-in-O ne with the int ention of using i[...]

using the softwa re you installed with the HP All-in-One . Aligning the pri nt cartridges ensures high-quality o utput. NOTE: If you remove and reinstall the same p rint cartridge, the HP All-in-One will not prompt you to al ign the print cartridges. The HP All-in-One rememb ers the alignment values for t hat print cartrid ge, so you do not need to[...]

5. Load the print cartridge alignment sheet print side do wn on the left front corner of the glass. 6. Press the Scan button. The HP All-in-One aligns th e print cartridges. Recycle or discard the print cartridge alignment sheet. Related topics Control panel butto ns Clean the print cartridges Use this fe ature when the self-test report shows strea[...]

Make sure you have the f ollowing mat erials available: • Dry foam rubber swabs, lint-free cloth, or any soft ma terial that wi ll not come ap art or leave fibe rs. TIP: Coffee fil ters are lint-free and w ork well for cleaning print cartri dges. • Distilled, filt ered, or bottle d water (tap water might contain cont aminants that can damage th[...]

9. Repeat if neces sary for the other print cartridge. 10. Gently cl ose the print cartridge door and plug the p ower cord into the back of the HP All-in-One . Related topics • Clean the area arou nd the ink nozzles • Replace the print cartridg es Clean the area a round the ink n ozzles If the HP All-in-On e is used in a dusty environ ment, a s[...]

3. Lightly press do wn on the print cartridge to relea se it, and t hen pull it tow ard you out of the slot. NOTE: Do not remove both print cart ridges at the same time . Remove and clean each print cart ridge one at a t ime. Do no t leave a p rint cartridge outsi de the HP All- in-One for more t han 30 minutes. NOTE: Your printer might be packa ge[...]

Remove ink from your skin an d clothing Follow these instructio ns to remove ink from your skin and clothing: Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in co ld water and use chlorine bleach. Color fabric Wash the fabric in co ld water and use sudsy ammonia. CAUTION: Always use cold water to remove in k f[...]

11 Shop for printing supplies You can order HP products, such as recommende d types of paper and print cartri dges, online from the H P Web site. This section contai ns the following topi cs: • Order paper or other media • Order print cartridges • Order other suppli es Order paper or other media To order HP papers and o ther supplies, such as[...]

3. Click Print Cartri dge Ordering I nformation . The print cartridge reorde r numbers appear. 4. Click Order Onli ne . HP sends detailed printer informa tion, including model number, se rial number, and ink supply levels, to an authorized onlin e reseller. The suppl ies you need are preselected; you can change quanti ties, add or remove ite ms, an[...]

12 Troubleshooting This section contai ns the following topi cs: • Troubleshootin g tips • Hardware setup troubleshooting • Software instal lation troub leshooting • Print cartridge troubl eshooting • Print quality trouble shooting • Print troubleshoo ting • Copy troub leshootin g • Scan troubleshoot ing • Errors Troubleshooting t[...]

• Check the conn ection from the HP All -in-One to your computer. Verify that the USB cable is securely plugged into the USB port on t he back of the HP All-in -One. Make sure the other end o f the USB cable is plugged into a USB port on your com puter. After the cable is conn ected properly, turn t he HP All-in-One o ff and then on again. • If[...]

• Do not use paper that i s heavily textured. It can cause grap hics or text to print improperly. • Do not combine different paper types and paper si zes in the input tray; the e ntire stack of paper in the input tray mu st be the same size and type. • Store printed phot os under glass or in a st orage bo ok to prevent ble eding over time fro[...]

connected the HP All-in -One to your computer bef ore the softwa re installation scree n prompts you to do so, you must f ollow these steps: Troubleshooti ng common setup issue s 1. Disconnect the U SB cable from the comp uter. 2. Uninstall the sof tware (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All- in-One, w[...]

• Test the power out let to make sure it is working. Plug in an app liance that you know works, and see if the app liance has power. I f not, then there might be a problem with the p ower outlet. • If you plugged the HP All-in-One into a swit ched outlet, make sure th e switch is on. If it is switched to on but sti ll does not work, th en there[...]

For more informat ion on installi ng the software and connecting the USB cabl e, see the Setup Guide th at came with the H P All-in-One. The HP Al l-in-One d oes not pr int Cause: The HP All-in-One and comput er are not communi cating with each other. Solution: • Look at the On light located on the front of the HP All-in-One. If it is not lit, th[...]

• If you are connecting th e HP All-in-One through a USB hub , make sure the hub is turned on. If the hub is on, try connecting directl y to your computer. • Check other printers or scanners. You might need to disconn ect older products from your computer. • Try connecting the USB cable t o another USB port on your comp uter. After you check [...]

Solution: Click Details to see what the spe cific problem is, and then correct the problem be fore attemp ting to in stall the so ftware. A red X appears on the USB connect prompt Cause: Normally, a green check appe ars indicating that the plug and pla y is successful. A red X i ndicates that the p lug and play failed. Solution: To retry the plug a[...]

Solution: Try to continue with the installatio n. If that does not work, stop and then restart the inst allation, and follow the direct ions on the screen. I f an error occurs, you might need t o uninstall and then reinstal l the softwa re. Do not simply delete t he HP Al l- in-One applicat ion files from your compu ter. Make sure t o remove them p[...]

Uninstall a nd reinstall the software If your installati on is incomplete, or if you connected the USB cable t o the computer bef ore prompted by the sof tware installat ion screen, you migh t need to uninsta ll and then reinstall the sof tware. Do not simply delete the HP All-in-One app lication fi les from your computer. Make sure to remove them [...]

To uninstall from a Wind ows computer, method 3 NOTE: Use this method if Uninstall is not availabl e in the Windows Start me nu. 1. Insert the HP All-in -One CD-ROM into you r computer’s CD- ROM drive and then start the Setup program. 2. Disconnect the HP All-in-One from yo ur computer. 3. Select Uninstall and follow t he onscreen di rections. 4.[...]

3. Repeat steps 1 and 2 f or the tri-color print cartrid ge on the left side. 4. If the problem persists, pri nt a self-test report to determine if there is a problem with the print cartridges. This report provide s useful informa tion abo ut your print cartridge s, including status information. 5. If the self-test rep ort shows a problem, clean th[...]

To print a self-test report 1. Load letter o r A4 unused plain w hite paper into the input tr ay. 2. Press and hold the Cancel button a nd then press the Start Copy Color button. The HP All-in-On e prints a self-test repor t, which might indicate the source of the printing problem. A sampl e of the ink test area of t he report is shown below . 3. M[...]

3. Lightly press down o n the print cart ridge to release it, and then pull it towa rd you out of the slot. NOTE: Do not remove bot h print cartridges at th e same time. Remove and clean each print cartridge one at a time. Do not l eave a print cartridge outside the HP All- in-One for more than 3 0 minutes. 4. Inspect the print cartridge contacts f[...]

To replace the pri nt cartridges 1. Make sure the HP All-in-O ne is on. CAUTION: If the HP All-in-One is off wh en you open the pr int cartridge door to access the print cartri dges, the HP All-in-One wil l not release t he cartridges for changing. You might d amage the HP All-in-O ne if the print cartridges are not docked safely when you try to re[...]

3. Wait until th e print carriage is idle and silent, and then lightly press down on a p rint cartridge to re lease it. If you are repl acing the tri-color print cartridge, remo ve the print cartridg e from the slot on the left. If you are replacing the black or photo print cartridge, remove th e print cartridge from the slot on the righ t. NOTE: Y[...]

6. Remove the new prin t cartridge from its packa ging, being careful to touch only the black plastic. Gent ly remove the pastic tape using the pink p ull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored cont acts or ink nozzles. To[...]

8. Close the print cartridge door. 9. If the print cart ridge alignment she et prints, load it on the left front corn er of the glas s with the t op of the p age to t he left. 10. Press the Scan button. The HP All-in-One aligns th e print cartridges. Recycle or discard the print cartridge alignment sheet. Information on print cartridges For best re[...]

• Do not open the prin t cartridge door unless necessary. This exposes the print cartridges to air, w hich reduces the li fe of the print cartrid ges. NOTE: If you leave t he print cartridge door op en for a long peri od of time, t he HP All-in-One wi ll recap the print cartridges to protec t them from exposure to air. • Clean the prin t cartri[...]

• Printouts or copies have vertical streaks • Paper is not picked up from th e input tray • Printouts or copies are slan ted or skewed Ink is bleeding or smearing Cause: The paper type is not suitable for the HP All-in -One. Solution: Use HP Premium Papers or any other paper type that is a ppropriate for the HP All-in-One. Cause: The print ca[...]

Solution: Change the paper type sett ing to match th e type of paper loaded i n the input tray. For more information, see: • Set the pap er type f or printing • Set the copy paper type Cause: The print qu ality or copy setting on the HP All-in-One is set too low. Solution: Check the quality sett ing. Use a higher qua lity setting to increase th[...]

Solution: If t he paper you are using is too fib rous, the ink appl ied by the HP All-in - One might not fully cover the surface of the paper. Use H P Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information, see: Informatio n on paper Cause: The copy or print paper type sett ing is incorrect . Solution[...]

to the Check Paper a nd Check Print Cartridge lights on the co ntrol panel of the HP All- in-One. For more information, see: Load full-si ze paper Printouts or copi es are slanted or sk ewed Cause: The paper i s not feeding properly or is lo aded incorrectly. Solution: Make sure the paper is l oaded correctly. For more information, see: Load full-s[...]

Cause: The wrong type of envelop e is loaded. Solution: Do not use shiny or embossed envelo pes or envelopes that have cla sps or windows. Borderless printi ng produces unexpect ed results Cause: Printing a borderless image f rom a non-HP so ftware applicat ion produces unexpected results. Solution: Try printing the image from t he photo imaging so[...]

Solution: Load paper in the input tray. For more information, see: Load full-si ze paper Cause: The print carriage has stalled. Solution: Turn the HP All- in-One off, remove an y objects that are blo cking the print carriage (inc luding any packi ng materials), and then turn the HP All-in-One on again. Cause: The com puter is not communicat ing wit[...]

the HP All-in -One and plugged int o a power outlet. Press th e On button to turn on the HP All-in-One . Cause: The HP All-in-One experienced an error. Solution: Turn the HP All-in-One off, and then unp lug the power co rd. Plug the power cord back in, and the n press the On button to turn on the HP All-in-O ne. Cause: The status of the print er dr[...]

the HP All-in-One a nd plugged into a p ower outlet. Press the On butto n to turn on the HP All-in-One. Cause: The HP All-in-One is busy with a nother task. Solution: If the HP All-i n-One is performing anot her task such as copyi ng or scanning, your print jo b will be delayed until the HP All-in-One completes th e current task. Some documents tak[...]

Solution: Clear t he paper jam. For more information, see: Clear paper jams Cause: The print carriage has stall ed. Solution: Turn the HP All -in-One off, rem ove any objects that are bl ocking the print carriage (including any packing mat erials), and then turn the HP All-i n-One on again. Cause: The HP All-in-One is out of p aper. Solution: Load [...]

Make sure the margin set tings for the docume nt do not exceed the print able area of the HP All-in-One . To check your marg in settings 1. Preview your print job before sending it to the HP All -in-One. 2. Check the margi ns. The HP All-in-One uses the margins you have set in your software application , as long as they are g reater than the mini m[...]

Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly in yo ur software applicat ion. Solution: Make sure the margin sett ings for the docum ent do not exceed the printable area of the HP All-i n-One. To check your m argin settings 1. Preview your print jo b before sendin g it to the HP Al l-in-One. 2. Check [...]

Solution: Check the estima ted ink levels remaining in the print cartridg es. If the print cartridges are low or out of ink, you mi ght need to replace the print cartridges. If there is ink remain ing in the print cart ridges, but you are stil l noticing a problem, print a self-test report to det ermine if ther e is a problem wi th the print cartri[...]

For more information, see: Replace the print cartridg es Ink is spraying the inside of the HP All-in-One when I print a photo Cause: The borderless print sett ings require phot o paper to be l oaded in the input tray. You are usi ng the wrong paper type. Solution: Make sure you load photo pap er in the input tray b efore you print a borderless p ri[...]

Solution: Check the On light. If it is blinking , the HP All-i n-One is busy. Cause: The HP Al l-in-One does not recog nize the paper type. Solution: Do not use the HP All-in-On e to copy onto envelopes or othe r papers the HP All-in-One do es not support. Cause: The HP Al l-in-One has a paper jam. Solution: Clear the paper jam. For more informatio[...]

The printout is bla nk Cause: The original is placed incorrectly on the glass. Solution: Place your origin al print side down on the left front corner of the glass. Cause: The print cartridges need to be cleaned or might be o ut of ink. Solution: Check the estimated ink levels remain ing in the print cartridges. If the print cartridges are l ow or [...]

Scan troubleshooting Use this section to so lve these scan prob lems: • Scan halts • Scan fails • Scan fails because of insuff icient computer m emory • Scanned imag e is blank • Scanned image i s incorrectl y cropped • Scanned image h as incorrect page l ayout • Text format is incorrect • Scanned image shows dot ted lines instead o[...]

Scan fails because o f insuffic ient compu ter memory Cause: Too many applications a re running on you r computer. Solution: Close a ll applications that are not in use. T his includes app lications that run in the background, such as screen savers and virus checkers. I f you turn off your virus checker, remember to tu rn it back on a fte r you fin[...]

as multiple columns from a newsl etter, by pu tting the text in different f rames (boxes) in the destin ation appli cation. In the software, select the correct form at so that the scanned text layout a nd formatting are retained. Scanned image sho ws dotted lines i nstead of text Cause: If you use the Text image type to scan text that you plan to e[...]

This secti on contains the fo llowing topic s: • Flashing light s • Device messages • File messages • General user messages • Paper messages • Power and connecti on messages • Print cartridge messages Flashing lights The lights on the H P All-in-One flash in special sequ ences to inform you a bout various error condition s. Refer to t[...]

On ligh t Check Paper light Check Print Cartridge light Paper Type lights Description Solution and Check Print Cartridge lights on the control panel. Paper-size setting does not match the paper size detected in the input tray. Change the paper in the tray or the size setting in the software. On Off Blinking 1 On, 1 Off Print cartridge door is open.[...]

On light Check Paper light Check Print Cartridge light Paper Type lights Description Solution On Blinking Blinking Both blinking The control panel overlay is not attached or is not attached properly. 1. Turn the HP All- in-One off. 2. Attach the control panel overlay using the instructions in the Setup Guide. 3. Turn the HP All- in-One back on. Bli[...]

Mechanism erro r Cause: The HP Al l-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: Clear paper jams Cause: The print carriage is blo cked. Solution: Turn the HP All- in-One off, remove an y objects that are blo cking the print carriage (inc luding any packi ng materials), and then turn the HP All-in-One on again. [...]

• Invalid fil e name • Supported file ty pes for the HP All-in-One Error rea ding or writing the file Cause: The HP All-in-One software could not open or save t he file. Solution: Check to see if you have the right f older and file name. File not found Cause: There is not enough availabl e memory on your comput er to create a print preview fi l[...]

Solution: Close all appl ications that are not in use. T his includes appl ications that run in the background, such as screen savers and virus ch eckers. If you turn off your virus checker, remember to turn it back on after you fini sh your scan. If this problem occurs f requently, or if you en counter memory problems while usi ng other applicatio[...]

• Paper jam, misfeed or blocked carriage • Paper mismatch • Wrong paper w idth Cannot load paper from input tra y Cause: There is not enough pape r in the input tray. Solution: If the HP All-in-One is out of pape r or there a re only a few sh eets remaining, load more paper in the i nput tray. If t here is paper in the input t ray, remove the[...]

Cause: The print carriage is blo cked. Solution: Turn the HP All- in-One off, remove an y objects that are blo cking the print carriage (inc luding any packi ng materials), and then turn the HP All-in-One on again. Paper mismatch Cause: The print setting for the print jo b does not match the pap er type o r size loaded in the HP All-in-One. Solutio[...]

Solution: If the H P All-in-One is not properly connected to t he computer, communication errors can occu r. Make sure the USB cabl e is securely connected to the HP All-in-O ne and the computer, as shown below. For more information, see: Communicatio n problems over a USB connect ion Communication test fa iled Cause: The HP All-in-One is turned o [...]

For more information, see: Communicatio n problems over a USB connection Improper shutdown Cause: The last time the HP All-in-One was used, it was not turned off properly. If the HP All-in-One is turned off by turning off the sw itch on a power strip or by usi ng a wall switch, t he device can be damaged . Solution: Press the On button located on t[...]

Print cartrid ge messages The following i s a list of print cartridg e error messages: • Low on ink • Need align ment or alignme nt failed • Print cartridge is missing, incorrectly in stalled, or not intended for your devic e • Printing in ink-backup mode • Print cartridge is faul ty or not installed properly Low on ink Cause: One or both[...]

covering the ink nozzles, care fully remove the tape from the print cartridges. D o not touch the ink nozzles o r the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then re insert the print cartri dges. Verify that they ar e fully inserted [...]

To find support and warrant y information, go to t he HP Web site at www.hp.com/ support . If prompted, choose your cou ntry/region, and then click Contact HP for information on calling for t echnical support. For more information, see: Align the print cartridges Print cartridge is m issing, incor rectly installed, or not intended for yo ur device [...]

Cause: One or both of the print cartridg es are not installed or are installed incorrectly. Solution: Remove and then rein sert the print cartridges. Veri fy that they are fu lly inserted and locked in place. If the problem persi sts, clean the copper-col ored contacts of the print cartridges. For more information o n print cartridges, se e Print c[...]

Solution: To resolve the pr oblem 1. Open the print cartridge door. 2. Do one of the f ollowing: • If an error message is displayed on screen, remove the print cartridg e that is named in the error messag e. Go to step 3. • If an error message i s not displayed, re move and reinstall e ach print cartridge and close the pri nt cartridge door. If[...]

13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Support process • Before you call HP customer support • HP support by phone • Additional warranty options • Call HP Korea customer support • Prepare the HP All-in-One for shipme[...]

3. To find support and warranty information, g o to the HP Web site at ww w.hp.com/support . If prompted, choose your country/region, and th en click Contact HP for information o n calling for technical support. Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One. 4. If you are still experiencin g problems an[...]

Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the services and w arranty area for information about the extended service plans. Call HP Korea customer support Prepare the HP All-in-One for shipment If after[...]

To pack the HP All-in-One 1. If available, pack the HP All-in-O ne for shipment by using the o r iginal packing materials or the packaging materials that came with your exchange device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage c aused by improper packaging and/or improper tr[...]

14 Technical information The technical specifications and international r egulatory information for the HP All-in-One are provided in this section. For additional specifications, se e the pr inted Basics Guide. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifi[...]

• Copy speeds vary according to the complexity of the document a nd model • Maximum copy enlargement rangi ng from 200-400% (d epends on model) • Maximum copy reduction ranging from 25-50% (depen ds on model) Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text (if inst[...]

Recyclin g program HP offers an increasin g number of product return and recycling programs in many countries/regions, and partners with some of the largest e lectronic recycling centers through out the world. HP conserves resources by reselling some of its mo st popular products. For more information regarding recycling of HP pr oducts, please vis[...]

Disposal of Waste Equipment by U sers in Private Ho useholds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your [...]

Regulatory notices The HP All-in-One meets product requirements fr om regulato ry agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Australia • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about power cord • Ge[...]

VCCI (Class B) compliance sta tement for users in J apan Notice to users in Japa n about power cord Geräusche mission Chapter 14 138 Technical information Technical information[...]