HP (Hewlett-Packard) H6V04AA#ABA инструкция обслуживания

User Guide[...]

© Copyright 2013 Hew lett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered tr ademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notic[...]

Table of contents 1 Start ing righ t ..... ......... ............ ......... .......... ........... ......... ............ ......... .......... ........... .. .......... ......... ......... .......... 1 Best practices ................ .......... ............. ........... .......... ............ .......... .......... ............. ....... ...........[...]

Adjust ing the vo lume ..................... .............................. ............................... ....................... 19 Conne cting speaker s ............ ................. .................... ................. ................... ................. ... 1 9 Connecting headphones .............. .......... ........... .......... ......[...]

7 Managing and sharin g informat ion ... .. ..... .......... ........ ........ ......... ......... ........ ......... ........ .......... .. ............. ..... 38 Using a USB device .................. ............ ............ ............... ............. ............ ............... ........... ........... .... 38 Connecting a USB device .......[...]

Using the H P Recovery pa rtition (select models only) ...................................... 57 Using HP Rec overy med ia to recover ......... ............................... ....................... 57 Changing t he computer boo t order ................................................................... 57 Removing the HP Recovery partition .. ...[...]

1 Starting right This computer is a powerful tool designed to en hance your work and entertainment. To get the most out of your computer, read this cha p ter to learn ab out best practices after setup, fun things to do with your computer, and where to get more HP resources. Best practices After you set up and register the computer, we recommend the[...]

Fun things to do ● You know that you can watch a YouTube video on the computer. But did you know tha t you can also connect your compu t er to a digita l set-t op box or gaming console? For more information, see Connecting an HDMI device on page 20 . ● You know you can listen to music on the computer. But did you know that you can also stream l[...]

More HP resources You have already u sed Setup I nstructions to turn on the computer and locate this guide. To locate resources that provide product details, ho w- to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features. Windows 8 Basics guide ● Overview of using Windows® 8. Help[...]

Resource Contents Limited Warranty * To access this guide, select the HP Suppo rt Assistant app on the Start screen, select My computer , and then select Warranty and services , or go to http://www.hp.com/ go/orderdocument s . ● Specific warranty information about this comp uter. *You can find the expressly provided HP Limited Warranty applic abl[...]

2 Getting to know your computer Finding your hardware an d software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c , and then select Control Panel . 2. Select System and Security , and then in the System area, click Device Manage r . A list displays all the devices installed o[...]

Front Component Description (1) WLAN antennas (2)* Send and receive wireless signals. (2) Internal microphones (2) Record audio, automa tically filtering out the noise around you. (3) Webcam light On: The webcam is on. (4) Webcam Records video and takes still photogr aphs. To use the webcam, from th e Start screen, type c , and then select Camera .[...]

Right side Component Description (1) USB 3.0 port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device an d provides enhanced USB power per formance for USB 3.0 d evices. (2) USB 3.0 charging (powered) port Connects an optional USB 1.0, USB 2.0, or USB 3.0 d evice. USB charging ports allow you to charge connected USB device s. Standard USB port[...]

Component Description (3) Subwoofer connector Connects HP Pulse S ubwoofer (purchased separately). The subwoofer provides superior bass sound. (4) USB 2.0 ports (2) Connect optional USB devices. (5) RJ-45 (network) jack Connects a network cable. (6) Hard drive light Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer[...]

Left side Component Description (1) HDMI-in port Connects an optional video or audio device, such as a gaming console or digital set-top box. Left side 9[...]

Component Description (2) Audio-out (headphone) jack/ Audio - in (microphone) jack Connects optional power ed stereo speakers, h eadphones, earbuds, or a headset. Also con nects an optional headset microphone. This jack does not support optiona l microphone- only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putt[...]

Top Component Description (1) Near Field Communication (N FC) antenna (select models only) Sends and receives wireless signals to sha re media from your phone to your computer . For more information , see Start sharing media on page 23 . (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer i[...]

Bottom Component Description (1) HDMI-in button Switches the computer screen to the HDMI device. NOTE: The HDMI cable must be connected to the computer. (2) Memory card reader Reads data from and writes dat a to memory ca rds such as Secure Digital (SD) memory cards. 12 Chapter 2 Ge tting to know your computer[...]

Labels Identifying the labels The labels affixed to the computer provid e inform ation you may need wh en you troubleshoot system problems or travel internationa lly with the comput er. The labels are locate d on the bottom of the computer stand. ● Service label—Provides import ant information to id entify your computer. When contacting support[...]

3 Connecting to a network You can explore the glo be and access informat ion from millions of web sites using your comput er and a wired or wireless network connec tion. This chapter will help yo u get connected to that world. Connecting to a wireless network Wireless technology transfers information across r adio waves instead of wires. Yo ur comp[...]

Setting up a WLAN To set up a WLAN an d connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-sp e ed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) NOTE: Some modems have a built-in wireless router. Check with your ISP to de[...]

Wireless radio sign als travel outside the ne twor k, so other WLAN devices can pick up unprotected signals. Take th e following prec autions to protect your WLAN: ● Use a firewall. A firewall checks info rmation and reque sts that are sent to your network . It then discards a ny suspicious items. Firewalls are available in both software and hard[...]

Connecting to a wired network WARNING! To reduce the risk of el ectric shock, fire , or damag e to the equipment, do not p lug a modem cable or telephon e cable into an R J-45 (network) jack. Connecting to a local area network (LAN) Use a LAN connecti on if you want to connect the comp uter directly to a rout er in you r home (instead of working wi[...]

4 Enjoying entertainment features Use your HP comput er as an enterta inment hub to socialize via the webcam, e njoy and manage your music, and download and watch movies. Or, to make your comput er an even more powerfu l entertainment center, connect externa l devices like speakers, headphones, or a gaming console. 18 Chapter 4 Enjoying entertainme[...]

Using the webcam Your computer has an inte grated webcam, a po werful social netw orking tool that allow s you to communicate up clo s e with friends and collea gues w hether they are next doo r or on the other side of the world. With the webca m, you can stream video with your instant messagi ng software, capture and share video, an d take phot os[...]

Connecting headphones You can connect wired he adphones to the audio-out (headphone) jack/audio-in (microph one) jack on your computer. To connect wireless headpho nes to your computer, follow the device manufactur er's instructions. WARNING! To reduce the risk of personal inju ry, adjust the volume before putting on headphone s, earbuds, or a[...]

You can connect hig h-definition devices to your comp uter, such as a gaming console or dig ital set-top box. 1. Connect one end of th e HDMI cable to the HDMI-in port on the comp uter. 2. Connect the othe r end of the cable to the device. 3. If the computer screen does not au tomatically sw itch, press the HD MI-in button to alternate the computer[...]

Share media and data acros s your home group network (select models only) Your computer has advanced fea tures that allow you to connect your m obile devices and exchange photos, files, data, music, or vide os. Using Ne ar Field Communicati on (NFC) hardware and sMedio 360 software on your home group network, you can tap your NFC-enabled Android sm[...]

Migrate or synchronize data With sMedio TrueSync, you can sy nchronize and access your files ac ross multiple computers that are on the same home g roup network. You can also migra t e files from one computer to ano ther. For information on se tting up a home group network, see Enable media sharing and set up a home group network on page 22 . 1. Fr[...]

NOTE: In order to share medi a from your phone to yo ur computer, the med ia must be in a forma t that is compatible with other network devices. 1. On your phone , open the sMedio 3 60 True Link+ app, tap My Devices , and then tap My Mobile . 2. Swipe left or right to find your music, videos, or ph otos. 3. Open the item you wan t to share. 4. Tap [...]

5 Navigating using the keyboard and pointing devices Your computer includes an externa l wireless keyboard and an external wireless mouse fo r easy navigation. After you re move the batte ry tabs from the accessories, they will automatically pair with the computer. NOTE: The wireless receiver is preinstalle d in the dedicated USB port on the botto [...]

Using touch screen gestures A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch scr een computers, you can perform th e gestures on the screen or using the keyboard and mouse. One-finger slide The one-finge r slide is mostly used to pan o r scroll through lists and pages, but you can use it fo[...]

Scrolling Scrolling is useful fo r moving the pointer up, down, left, or right on a page or image. ● Place two fingers on the screen and then drag them in an up, down, left, or right motion. Pinching/stretching Pinching and stre tching allows you to zoom out or in on images or text. ● Zoom in by placing two fing ers together on the display and [...]

Rotating (select models only) Rotating allows you to turn i t ems such as photos. ● Anchor the forefinger of yo ur left hand on the object you want to rotate. Using your right hand , slide your forefinge r around in a swe eping motion from 12 o’clock to 3 o’cl ock. To reverse the rotation, move your forefing er from 3 o’clock to 12 o ’clo[...]

Edge swipes With edge swipes you can perf orm tasks such as changing setti ngs and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change setting s. ● Gently swipe your finger in ward from the right edge o f the display onto the screen to re veal the char[...]

Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe allows you to open a list of app s available on your computer. 1. From the Windows Start screen , gently swip e your finger from the top edge or the bottom edge of the display onto the scre e n. 2. Tap All apps to view available apps. 30 Chapter 5 Naviga ting using the key[...]

Using the keyboard With the keyboard, you can type to select items and perfo rm the same func tions as you do by using touch gestures. The keyb oard also allows you to use action keys to perform specific functions. TIP: The Windows logo key on the keyboard allows you to qu ickly retur n to the computer Start screen from an open app or the Windows d[...]

Using the action keys An action key performs an assigned function. The icon on each of the f1 through f1 2 keys, and the volume (5) , and Sleep (7) keys illustrates the assign ed function for that key. ▲ To use an action key function, press and hold the key. Icon Key Description f1 Allows you to view two apps simultan eously . The apps are displa[...]

Icon Key Description Increases speaker volume incre menta lly as long as you hold down the key. Initiates Sleep, which saves your information in the system. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your wo rk before i[...]

Component Description num lock key Controls the function of the integrated numeric keypad. Pre ss the key to alternate between the standard numeric function found on an external keypad ( this function is turned on at the factory) and the navigational functi on (indicated by the di rectional a rrows on the keys). NOTE: The keypad function that is ac[...]

6 Managing power Initiating Sleep and Hibernation Windows has two power-saving st ates, Sleep and Hiberna tion. ● Sleep–The Sleep state is automatically initiated afte r a period of inactivity. Your work is saved to memory, allowing you to resume working very quickly. You can a lso initiate Sleep manually. For more information, see Manually ini[...]

Manually initiating an d exiting Hibernation You can enable u ser-initiated Hibernation a nd change other power settings and timeouts u sing Power Options in Control Pa nel. 1. From the Start screen, type power , se lect Settings , and then se lect Power Option s . 2. In the le ft pane, select Choos e what the power button do es . 3. Select Change [...]

Although you can shut down the computer with the power button, the recomme nded procedure is to use the turn off command, as follows: NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation be fore shutdown is possible. 1. Save your work and close all op en programs. 2. From the Start scr een, point t[...]

7 Managing and sharing information Drives are digita l storage devices that help you store, manage, share, an d access information. Your computer has an internal hard driv e that stores your perso n al files and your computer's softwa re and operating system. For added capacity or functi onality, connect an external drive (purchased separately[...]

Connecting a USB device CAUTION: To reduce the risk of damage to a USB conn ector, use minimal force to connect the device. ▲ Connect the USB cab le for the device to the USB port. A sound indicates that th e device has been detected. NOTE: The first time you co nnect a USB device, a message displays on th e Windows desktop and an icon in the not[...]

Inserting and removing a memory card To insert a memory card: CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card. 1. Hold the card label-side up, with the connecto rs facing the computer. 2. Insert the card into the memory card reader, an d then press in on the ca rd until it is firmly sea[...]

8 Maintaining peak performance Keep your computer a t peak oper ating perfor mance using the practices and tools described in this chapter. Start with routine mainten ance, keep t he equipment clean, a nd regularly update software . Also pay attentio n to important security issues, in cluding passwords, virus protection, and anti-theft measures. Fi[...]

Go to the HP support websi t e to download the la test versions of HP programs and drivers. For U.S. support, go to http:/ /www.hp.com/ go/contactHP . For worldwide support, go to http:// welcome.hp.com/ country/us/en/ww contact_us.html . At this location, you can also register to receive automatic notifications when update s become available. 42 C[...]

Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammoni um chloride 0.3 pe rcent maximum concentration (For example: Disposable wipes, wh ich come in a variety of brand nam es.) ● Alcohol-free glass cleaning fluid ● Water with mild soap solution ● Dry microfiber cleaning cloth or a chamois ([...]

Cleaning the keyboa rd or mouse WARNING! To reduce the risk of electric shock or da mage to internal components, do not use a vacuum clean er attachment to clean the keyboard. A vacuum cl eaner can deposit household debris on the keyboard surfac e. CAUTION: To prevent damage to internal componen ts, do not allow liquids to drip between the keys. ?[...]

Using security measures A password is a group of letters, numbers, and sym bols that you choose to se cure your comput er information and to protect o nline transactions. Seve ral types of passwords can be set. Some sites dictate the numbe r and combination of letters, numbers, or symbols they require for passwords. Use the following tips fo r crea[...]

Setting Computer Setup (BIOS) passwords Password Function Administrator password ● Must be entered each time you access Comp uter Setup (BIOS). ● If you forget your administrator password, you cannot access Computer Setup (BIOS). NOTE: The administrator password can be used in place of the power-on password. NOTE: Your administrator password is[...]

Installing software updates Installing Windows updates Updates to the operating system and other software may have become ava ilable after the c omputer left the factory. Microsoft send s out alerts regard ing critical updates. To protect the computer from security breaches and computer viruses, install al l critica l updates from Microsoft as soon[...]

9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the input and output devices on the system (such as disk drives, display, keyboard, mou se, and printer). Computer Setup (BIOS) include s settings for the type s of devices installed, the star[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downlo ad and install a BIOS update only when the computer is connected to reli able external power using the AC adapter. Do not d ownload or install a BIOS up date while the compute r is running on ba ttery power, docked in an optional [...]

Using HP PC Hardware Diagnostics (UEFI) HP PC Hard ware Diagnostics is a Un ified Extensible Fi rmware Interfac e (UEFI) th at allows you to run diagnostic tests to dete rmine whether the computer hardware is functio ning properly. The tool runs outside the oper ating system so that it can isola te hardware fa ilures from issues that ar e caused by[...]

10 Backing up, restoring, and recovering Your computer includes tool s prov ided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools w ill help you return your comp uter to a proper working state or even back to the origina l fa ctory stat e, all with simple st eps. This chapter provides informa[...]

Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, crea te HP Recovery media. This step creates a backup of the HP R ecovery partition on the computer. T he backup can be used to reinstall the original operating system in cases where the hard[...]

Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP Recove ry media can be crea ted. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determi nes the required storage capacity for the blank US[...]

Restore and recovery There are several options for re covering your system. Choose the method that best matches your situation and leve l of expertise: ● If you need to restore your p e rsonal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File Hi[...]

Using Windows Refresh fo r quick and easy recovery When your computer is not work ing properly and you need to regain system stability, the Windows Refresh option allo ws you to start fres h and keep what is importan t to you. IMPORTANT: Refresh re moves any traditional applications that were no t origina lly installed on the system at the factory.[...]

To use the Start screen: 1. From the Start screen, point to the upper-right or lower-r ight corner of th e screen to reveal the charms. 2. Click Settings . 3. Click Change PC setting s in the bottom-right corne r of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choi ces down to display Remove everything a[...]

Using the HP Recovery partit io n (select models only) The HP Recovery partition (select models only) allows you to perform a s ystem recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can o nly be used if the hard drive is still working. To start HP Recovery Manager fr om t[...]

Removing the HP R ecovery partition HP Recovery Manager software a llows you to remove t he HP Reco very partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery part ition, you can no longer use the Windows Refresh option, the Windo w s option to remove ever ything and reinstall Windows, or the HP Recovery Manager option.[...]

11 Troubleshooting Wireless connection problems Some possible causes for wirele ss connection problems include the followin g : ● Wireless device is not turned on. ● Wireless device is not installed correctly or has been disabled. ● Wireless de vice encoun tered int erference f rom other d evices. ● Wireless device or rout er hardware has f[...]

If entering a secur ity code is not the pr oblem, you may have a corrupted WLA N connection. Man y times, Windows can auto matically repair a corrupted WLAN co nnection. ● If there is a net work status icon in th e notification area, at the fa r right of the taskb ar, right-click the icon, and then click Troubleshoot pr oblems . Windows resets yo[...]

If the computer stil l cannot connect to a WLAN, re start the wirele ss router. For details, see the router manufactur er's instruction s. Network status icon is not displayed If the network status icon is not disp layed in the notification area af ter you configur e the WLAN, the software driver is either missing or corrupted. A Windows “De[...]

Power problems Computer will not tu rn on or start 1. Shut down the computer. 2. Test the AC outlet by connecting a d ifferent elec trical device to it. 3. Reconnect the co mputers cables, being sure that the connection from the AC adap ter to the computer and the connection from the AC a dapter to the AC outlet are secure. 4. Try to turn on the co[...]

Computer Setup problems The computer will not enter Computer Setup If the computer will not enter Computer Setup when you p ress f10 , press fn + f lock , and then try to start Computer Setu p again. Computer Setup problems 63[...]

Display problems The display is blank ● Exit Sleep to redispla y the screen image. ◦ Press the power button briefly. ◦ Press a key on the keyboard. ◦ Press the space bar. ◦ Press the esc key. ● Press the po wer button to turn on the computer. Images on the screen are too large or too small, or the images are fuzzy Adjust the resolution [...]

Keyboard and mouse problems ● Be sure that you are using the keyboard or mouse within range of the receiver. ● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reac tivate it. ● Replace the batteries in the keyboard and mouse. ● Remove the wireless USB receiver on the[...]

4. On the keyboard, press and hold the Connect button (3) for 5 to 10 seconds, until the LED on the receiver lights up or stop s flashing. 66 Chapter 11 Tro ubleshooting[...]

Audio problems No sound is produced ● Be sure that yo u connected po wered speak ers and that t hey are turne d on. ● Adjust the volume, either on the speakers or through th e computer operating system. ● Turn off your computer, and then unplug and re connect the speakers. Be sure that the speakers are properly connected. ● Unplug headpho n[...]

Software problems ● Shut down the comp uter, and then turn it on again. ● Update or reinstall the drivers. See Updating programs and drivers on page 41 . ● Refresh or restore yo ur computer. See Backing up, restoring, and recovering on page 51 . 68 Chapter 11 Tro ubleshooting[...]

12 Specifications Operating specifications NOTE: To see the electrical rating s, refer to you r co mputer’s ratings label, loca ted on the outside of the computer, to determine th e exact electrica l rating. Factor Metric U.S. Operating temperature 5°C to 35°C 41°F to 95°F Storage temperature –30°C to 65°C –22°F to 149° F Operating hu[...]

13 Electrostatic Discharge Electrostatic discharge is the rele ase of static electricity when tw o objects come into contact—for example, the sho ck you receive wh en you walk across th e carpet and touc h a metal door knob. A discharge of static ele ctricity from fingers or other electrostati c conductors may damage electronic components. To p r[...]

Index A AC adapter light, identifying 10 action keys identifying 31 next track or section 32 play, pause, resume 32 previous 32 stop 32 using 32 antennas Near Field Commu nication (NFC) 11 audio for HDMI 21 audio-in (microphone) jack, identifying 10 audio-out (head phone) jack, identifying 10 B backing up personal files 52 backups 51 Beats Audio 2 [...]

audio-out (headphon e) 10 RJ-45 (network) 8 K keys fn 31 Sleep 31 volume 31 Windows app lication 31 Windows lo go 31 L labels Bluetooth 13 regulatory 13 serial number 13 wireless certification 13 WLAN 13 LAN, connecting 17 left-edge swipe 29 lights AC adapter 10 hard drive 8 webcam 6 M maintenance, Disk Defragmenter 41 memory card reade r, identify[...]

rotating 28 scrolling 27 tapping 26 Touch screen, using 26 traveling with the computer 13 troubleshooting 59 audio functions 67 computer is not responding 62 computer shuts down unexpectedly 62 computer will not turn on 62 display is blank 64 hard driv e error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mo[...]