HP (Hewlett-Packard) ML100 инструкция обслуживания

HP Pr oL iant M L 1 00 Ser ies Ser v er User G u id e for HP ProLiant ML110 G2, G3, G4 and G5 Serv ers, ProLiant ML115 and ML115 G5 Servers, and ProLiant ML150 G2, G3, and G5 Servers Part Number 368156-401 March 2008 (Tenth Edition)[...]

© Copyright 2004-2008 Hewlett-Packard Developm ent Company, L.P. The information contained herein is subject to chan ge without no tice. The only warranties for HP products and services a re set forth in the express warranty statements accompanying such produc ts and services. Nothing herei n should be construed as constituti ng an additional w ar[...]

Contents 3 Con t e nt s Server op eratio ns .......................................................................................................................... 6 Power up th e server ............................................................................................................ ....................... 6 Power down the server ...[...]

Contents 4 HP Insight Di agnostics ......................................................................................................... ..................... 49 Keeping the sy stem c urrent ..................................................................................................... .................. 49 Drivers .......................[...]

Contents 5 Regulatory compli ance no tices .................................................................................................. ... 99 Regulatory compliance id entification numbers ................................................................................... .......... 99 Federal Communications Co mmission notice ...............[...]

Server operations 6 Ser ver oper a tions Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, el ectric shock, or damage to the equipment, remove the power cord to remove power from the serv er. The front panel Power On/Standby button does not completely[...]

Server setup 7 Ser ver setup Optional installation services Delivered by experienced, ce rtified engineers, HP Care Pack servic es help you ke ep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of servi[...]

Server setup 8 Optimum environment When installing the server, select a location that meets the environmental standards described in this section. Space and airflow requirements Tower server In a tower configuration, leave at least a 7.6-cm (3-i n) clearance space at the front and back of the server for proper ventilation. Rack server To allow for [...]

Server setup 9 Temperature requirements To ensure continued safe and reliable equipment oper ation, install or positi on the system in a well- ventilated, climate-controlled environment. The maximum recommended ambient operating temperat ure (TMRA) for most server products is 35°C (95°F). The temperature in the room wher e the rack is located mus[...]

Server setup 10 Furthermore, you must be sure that all power distributi on devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices. Because of the high ground -leakage currents associ ated with multiple servers connected to the same power source, HP recommends the use of a PDU that is [...]

Server setup 11 the support CD shipped with the server, or the CD that shipped with the option. The drivers may have updates that are available on the HP website ( http://www.hp.com/support ). Follow the on-screen instr uctions to begin the installation process. Registering the server To register the server, refer to the HP Registration w ebsite ( [...]

Hardware options installation 12 Har d w ar e opti ons ins tallati on Introduction If more than one option is being installed, read the installation instructions fo r all th e hardware options and identify similar steps to stream line the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and th[...]

Hardware options installation 13 1. Power down the server (on page 6 ). 2. Extend the server from the rack. 3. Remove the access panel (" Access panel " on page 6 ). 4. Open the processor retaining latch and the processor socket retaining bracket. 5. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains in[...]

Hardware options installation 14 6. If the processor has separated from the installation tool, carefully re-insert th e proces sor in the tool. 7. Align the processor installation tool with the socket and install the processor.[...]

Hardware options installation 15 8. Press down firmly until the processor in stallation tool clicks and separates from the processor, and then remove the processor installation tool. 9. Close the processor socket retaining brac ket and the processor retaining latch. 10. Install the heatsink. See the server installa tion sheet. 11. Install the acces[...]

Hardware options installation 16 3. Remove the access panel (" Access panel " on page 6 ). 4. Open the processor retaining bracket. 5. Release the processor lo cking lever. CAUTION: Failure to completely open t he processor locking lever prevents the processor from seating during installation, leading to hardware damage. 6. Install the pr[...]

Hardware options installation 17 9. Install the access panel. Installing a processor in HP ProLiant ML110 Generation 5 Servers The server uses an embedded PPM as a DC-to-DC converter to provide th e proper power to the processor. To install the component: 1. Power down the server (on page 6 ). 2. Extend the server from the rack. 3. Remove the acces[...]

Hardware options installation 18 6. Install the processor. 7. Close the processor socket retaining brac ket and the processor retaining latch. 8. Install the heatsink. See the serv er installation sheet. 9. Install the access panel. Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers CAUTION: To avoid damage to the processor [...]

Hardware options installation 19 IMPORTANT: If upgrading processor speed, update the system ROM before installing the processor. To install a processor: 1. Power down the server (on page 6 ). 2. Remove the access panel (" Access panel " on page 6 ). 3. Remove the heatsink fan and the heatsink. For more information, s ee the server install[...]

Hardware options installation 20 CAUTION: To prevent possible serv er malfunction or damage to the equipment, be sure to completely close the processor lockin g lever. 7. Install the heatsink and the heatsin k fan. For more information, see the server instal lation sheet. 8. Install the access panel. SAS or SATA hard drive options Some HP ProLiant [...]

Hardware options installation 21 3. Remove the hard drive blank.[...]

Hardware options installation 22 4. Prepare the hard drive.[...]

Hardware options installation 23 5. Install the hard drive. 6. Close the bezel. 7. Resume normal server operations. 8. Determine the status of the hard drive from th e hot-plug SAS hard drive LED combinations (" SAS and SATA hard drive LED combinations " on page 61 ). Hard drive LED cable option This section provides th e following proced[...]

Hardware options installation 24 Installing the LED cable (ML110 G4) Connector location (ML110 G4) Cabling an HP Smart Array E200 controller card (ML110 G4) 1. Power down the server (on page 6 ). 2. Remove the access panel (" Access panel " on page 6 ). 3. Install an HP Smart Array E200 controller card. For more information, see the docum[...]

Hardware options installation 25 6. Secure the cable with the cable clamp. 7. Install the access panel. 8. Power up the server (on page 6 ). Cabling an HP 8 Internal Port SAS/SA TA Host Bus Adapter with RAID card (ML110 G4) IMPORTANT: The LED cable must be connected to th e HP 8 Internal Port SAS/SATA Host Bus Adapter card before the card is instal[...]

Hardware options installation 26 6. Open the cable clamp. 7. Secure the cable with the cable clamp. 8. Install the access panel. 9. Power up the server (on page 6 ).[...]

Hardware options installation 27 Installing the LED cable (ML150 G3) Connector location (ML150 G3) Cabling an HP Smart Array E200 controller card (ML150 G3) 1. Power down the server (on page 6 ). 2. Remove the access panel (" Access panel " on page 6 ). 3. Install the card. For more information, see the documentation that ships with the o[...]

Hardware options installation 28 6. Secure the cable with the cable tie. 7. Install the access panel. 8. Power up the server (on page 6 ). Cabling an HP 8 Internal Port SAS/SA TA Host Bus Adapter with RAID card (ML150 G3) 1. Power down the server (on page 6 ). 2. Remove the access panel (" Access panel " on page 6 ). 3. Install the card. [...]

Hardware options installation 29 6. Secure the cable with the cable tie. 7. Install the access panel. 8. Power up the server (on page 6 ). Installing the LED cable (ML110 G5, ML115 G5, and ML150 G5) Connector locations (ML110 G5, ML115 G5, and ML150 G5) • HP ProLiant ML110 Generation 5 Server[...]

Hardware options installation 30 • HP ProLiant ML115 Server • HP ProLiant ML115 Generation 5 Server • HP ProLiant ML150 Generation 5 Server[...]

Hardware options installation 31 • HP 4 Internal Port SAS HBA SC40Ge with RAID storage contr oller card • HP Int-4 Ext port, PCI-E SAS RAID storage controller card[...]

Hardware options installation 32 • HP Smart Array E200 controller card Cabling a controller card (ML110 G5, ML115, ML115 G5, and ML150 G5) 1. Power down the server (on page 6 ). 2. Remove the access panel (" Access panel " on page 6 ). 3. Install the storage controll er card. For more information, see the documentation that ships with t[...]

Hardware options installation 33 o HP ProLiant ML115 Server o HP ProLiant ML115 Generation 5 Server o HP ProLiant ML150 Generation 5 Server 7. Install the access panel. 8. Power up the server (on page 6 ).[...]

Hardware options installation 34 Removable media device options Depending on the model, ProLiant 1 00 Series servers requir e different installation procedures for media devices. Server Device support Procedure ProLiant ML110 G2 Server Half-height and full-heig ht Installing media devices with a media latch (on page 37 ) ProLiant ML110 G3 Server Ha[...]

Hardware options installation 35 7. Install the rails on to the device. 8. Slide the media device part of the way into the bay. 9. Connect the four-pin power cable to the full-height or half-height drive. 10. Connect the device cable to the device and the syst em board or to an expansion board as directed by the option documentation. 11. Slide the [...]

Hardware options installation 36 3. Remove the access panel (" Access panel " on page 6 ). 4. Access the removable media cage. 5. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. 6. Depending on the server, obtain the screws from one of the following locations: o Bezel blank o [...]

Hardware options installation 37 8. Slide the media device part of the way into the bay. 9. Connect the four-pin power cable to the full-height or half-height drive. 10. Connect the device cable to the device and the syst em board or to an expansion board as directed by the option documentation. 11. Slide the media drive fully into the bay until it[...]

Hardware options installation 38 6. Slide the media device into the bay until it clicks. 7. Connect the four-pin power cable to the media drive. 8. Connect the device cable to the device and the syst em board or to an expansion board, as directed by the option documentation. 9. Slide the media drive fully into the bay until it is seated securely. I[...]

Hardware options installation 39 6. Release the media bay retainers and slide the half-h eight media device part of the way into the bay. 7. Connect the four-pin power cable to the half-height drive. 8. Connect the device cable to the device and the syst em board or to an expansion board, as directed by the option documentation. 9. Slide the media [...]

Hardware options installation 40 6. Open the media bay retainers and install the media bay plate. 7. Tighten the media bay plate screw. 8. Remove the media bay support wire. 9. Slide the full-height media device part of the way into the bay. 10. Connect the four-pin power cable to the full-height device. 11. Connect the device cable to the device a[...]

Hardware options installation 41 13. Secure the media bay screws. 14. Close the media bay retainers. Memory options For server-specific memory installation guid elines, refer to the installation sheet that ships with the server. Interleaving and non-interleaving memory co nfiguration This server supports both interleaving and non-interl eaving memo[...]

Hardware options installation 42 5. Install the DIMM. Refer to the installation sheet for server-specific config uration and population guidelines. 6. Replace the access panel (" Access panel " on page 6 ). Expansion board options Depending on the model, HP ProLiant 100 Series serv ers use one of the following methods to retain expansion [...]

Hardware options installation 43 4. Remove the slot cover retainer. CAUTION: To prevent improper cooling and therma l damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. 5. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot[...]

Hardware options installation 44 6. Install the expansion board. 7. Close the expansion slot latch to se cure the board. 8. Connect any required internal or external cables to the expansion board. Refer to the docu mentation that ships with the expansion board for more information. 9. Reinstall the slot cover retainer. 10. Replace the access panel [...]

Hardware options installation 45 4. Remove the expansion slot cover. CAUTION: To prevent improper cooling and therma l damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.[...]

Hardware options installation 46 5. Install the expansion board. 6. Close the expansion slot ret ainer to secure the board. 7. Connect any required internal or external cables to the expansion board. See the docu mentation that ships with the expansion board for more information. 8. Replace the access panel (" Access panel " on page 6 ). [...]

Hardware options installation 47 3. Remove the access panel (" Access panel " on page 6 ). 4. Remove the slot cover retainer. The thumbscrew may look different than shown. CAUTION: To prevent improper cooling and therma l damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board insta[...]

Hardware options installation 48 6. Install the expansion board. 7. Close the expansion slot latch to se cure the board. 8. Connect any required internal or external cables to the expansion board. Refer to the docu mentation that ships with the expansion board for more information. 9. Install the slot cover retainer. 10. Install the access panel.[...]

Server software and configuration util ities 49 Serv er s oft w ar e and conf igur atio n utilitie s ROMPaq utility The ROMPaq utility enables you to upgrade the syst em firmware (BIOS) or Lights-Out 100 firmw are. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the sys[...]

Server software and configuration util ities 50 Embedded SATA RAID feature HP provides the SATA RAID feature thro ugh use of the HP Storage Manager. For the embedded SATA controller in the system, this feature ena bles the following RAID functionality: • RAID 0 and 1 for HP ProLiant ML110 G2, G3, G4 , an d G5 Servers; the HP ProLiant ML115 and ML[...]

Server software and configuration util ities 51 4. When prompted, press F8 to enter the HP Embedded SATA RAID Setup. 5. Create an array, and then exit the HP Embedded SATA RAID Setup. The POST process will continue. For information about creating arrays , see the following docum entation: o HP Embedded SATA RAID Controller User Guide on the HP webs[...]

Server software and configuration util ities 52 1. Power up the server. If the server is already powe red, save all data, exit all open applications, and restart. NOTE: Enabling the RAID option in BIOS Setup Util ity is only necessary for installation of the RAID driver. If this option is not enabled, th e OS loads the standard ATA driver from the [...]

Server software and configuration util ities 53 NOTE: Enabling the RAID option in BIOS Setup Util ity is only necessary for installation of the RAID driver. If this option is not enabled, th e OS loads the standard ATA driver from the OS media. 2. During POST, press the F10 key to launch BIOS Setup Utility. If you fail to press F10 before POST, you[...]

Server software and configuration util ities 54 6. Select a RAID level. CAUTION: Back up any data stored on the hard drives before proceeding. The configuration process erases all data on the hard drives. 7. Press Esc . The system automatically confi gures the RAID level, erasing all existing data on the hard drives. This process can take up to 50 [...]

Server software and configuration util ities 55 • RBSU • Diagnostics • DOS • Operating environments which do not provide native USB support For more information on ProLiant USB sup port, refer to the HP website ( http://h18004.www1.hp.com/products/se rvers/platforms/usb-support.html ). Installing an operating system To install an OS, downlo[...]

Troubleshooting 56 T r oubles hooting Pre-diagnostic steps WARNING: To avoid potential problems, ALWA YS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for mult iple servers. Some information may not apply to t[...]

Troubleshooting 57 This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric sh ock, fire, or damage to the equipment, do not plug telephone or telecommunicat ions connectors into this receptacle. This symbol indicates the presence of a hot su rface or hot component. If this surface is cont[...]

Troubleshooting 58 20.41-27.22 kg 47.18-60 lb WARNING: To reduce the risk of personal injury or damage to the equipment: • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabi lize the chassis during installation or removal. • The server is unstable when not[...]

Troubleshooting 59 5. Disconnect any peripheral devices not required for testing (any de vices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages. 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to tr[...]

Troubleshooting 60 • The most recent version of a particular server or option firmware from the HP Support website ( http://www.hp.com/support ) • Components for option firmware updates availabl e from the HP Storage Products Software and Drivers website ( http://www.hp.com/support/proliantstorage ) HP offers a subscription service that can pro[...]

Troubleshooting 61 SCSI hard drive guidelines • Each SCSI drive must have a unique ID. • The system automatically sets all SCSI IDs. • If only one SCSI hard drive is used, install it in the bay with the lowest number. • Drives must be the same capacity to provide the gr eatest storag e space efficiency when drives are grouped together into [...]

Troubleshooting 62 NOTE: Predictive failure alerts can occur only wh en the server is connected to a Smart Array controller. Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a pred ictive failure alert has been received for this drive; it also has been sel[...]

Troubleshooting 63 • Server power-on problems flowchart (" Power-on problems flow chart " on page 65 ) • POST problems flowchart (on page 67 ) • OS boot problems flowchart (on page 69 ) • Server fault indications flowchart (on page 70 ) Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process[...]

Troubleshooting 64 General diagnosis flowchart The General Diagnosis flowchart provid es a generic approach to troublesho oting. If you are unsure of the problem, or if the other flowcharts do not co rrect the problem, use the follo wing flowchart. Item See 1 "Symptom information (on page 58 )" 2 "Loose connections (on page 59 )"[...]

Troubleshooting 65 Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.[...]

Troubleshooting 66 NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power co rd • Power source problem • Power on circuit problem • Improperly seated component or interlock problem • Faulty internal c[...]

Troubleshooting 67 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the sy stem attempts to acce ss the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device[...]

Troubleshooting 68 Item See 1 Server maintenance and service guid e, located on the Easy Set-up CD, the support CD, or the HP website ( http://www.hp.com/products/servers/platforms ) 2 "Loose connections (on page 59 )" 3 "General memory problems are occurring (on page 82 )" 4 • "Hardware problems" • Server maintena[...]

Troubleshooting 69 OS boot problems flowchart Symptom: Server does not boot a pr eviously installed operating syst em. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item See 1 "HP Insight Diagnostics (on page 49 )" 2 • "Operating system problems (on page 90 )" • "HP contact information[...]

Troubleshooting 70 Item See 3 "General memory problems are occurring (on page 82 )" 4 • "Hardware problems" • Server maintenance and service guid e, located on the Easy Set-up CD, the support CD, or the HP website ( http://www.hp.com/products/servers/platforms ) 5 "General diagnosis flowchart (on page 64 )" Server [...]

Troubleshooting 71 NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported comp onent installed • Redundancy failure • System overtemperature condition Item See 1 Server maintenance and service gui[...]

Troubleshooting 72 Hardware problems Power problems (on page 73 ) General hardware problems (on page 74 ) Internal system problems (on page 76 ) System open circuits and short circuits (on page 84 ) External device problems (on page 84 ) Audio problems (on page 85 ) Printer problems (on page 86 ) Mouse and keyboard problems (on page 86 ) Modem prob[...]

Troubleshooting 73 Power problems Power source problems Action : 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after bein g pressed, be sure you press the switch firmly. 2. Plug another device into the ground ed power outlet to be sure the outlet works. Al[...]

Troubleshooting 74 9. Change the battery to be sure damage was not caused by excessive heat, particularly if a recent air conditioning outage has occurred. NOTE: The optimal operating temperature for UPS batteries is 25°C ( 77°F). For approximately every 8°C to 10°C (16°F to 18°F) average increas e in ambient temperature above the optimal tem[...]

Troubleshooting 75 8. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current. For example, if you are us ing a Smart Array controller, you need the latest Smart Array Controller device driver. 9. Be sure all device drivers are the cor rect ones for the hardware. Uninstall any incorrect dr[...]

Troubleshooting 76 Testing the device Action : 1. Uninstall the device. If the server works with the device removed and un installed, a problem exis ts with the device, the server does not support the device, or a co nflict exists with another device. 2. If the device is the only device on a bus, be sure the bus works by in stalling a different dev[...]

Troubleshooting 77 3. Be sure the inserted CD or DVD format is valid for the drive. For exa mple, be sure you are not inserting a DVD into a drive that only supports CDs. Drive is not detected Action : 1. Be sure no loose connections (on page 59 ) exist. 2. Refer to the drive documentation to be sure cables are connected as required. 3. Be sure the[...]

Troubleshooting 78 Diskette drive problems Diskette drive light stays on Action : 1. Be sure no loose connections (on page 59 ) exist. 2. Be sure the diskette is not dam aged. Run the diskette utility on the diskette (CHKDS K on some systems). 3. Be sure the diskette is properly inserted. Remove the diskette and reinsert correctly into the drive. 4[...]

Troubleshooting 79 NOTE: DLT cleaning cartridges are good for only 20 uses. If the cleaning cartridge is near that limit and the drive cleaning light is still on after runn ing the cleaning cartridge, use a new cleaning tape to clean the drive. • If the tape is write protected, remove the write pr otection. If the tape sti ll does not work, inser[...]

Troubleshooting 80 NOTE: It is recommended that no more than two DLT drives per bus exist. • If using an external DLT drive that requires a SCSI terminator to be secure d to the unused SCSI IN connector on the back of the drive, be sure the SCSI te rminator is connected. DLT drives can be daisy chained, but do not connect more than three units pe[...]

Troubleshooting 81 5. Run Insight Diagnostics (" HP Insight Diag nostics " on page 49 ) and replace failed components as indicated. No hard drives are recognized Action : 1. Be sure no power problems (on page 73 ) exist. 2. Check for loose connections (on page 59 ). 3. Be sure that the controller supports the hard drives being installed. [...]

Troubleshooting 82 Memory problems General memory problems are occurring Action : • Isolate and minimize the memory configur ation. Use care when handling DIMMs (" DIMM handling guidelines " on page 60 ). o Be sure the memory meets the serv er requirements and is installed as required by the server. Some servers may require that memory [...]

Troubleshooting 83 3. Be sure a memory count error did not occur (" Memory count error exists " on page 82 ). See the message displaying memo ry count during POST. Server fails to recognize new memory Action : 1. Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the serve[...]

Troubleshooting 84 6. If the server has multiple proce ssors installed, test each processor: a. Remove all but one processor from the se rver. Re place each with a processor terminator board or blank, if applicable to the server. b. If the server includes PP Ms that are not integrated on the system board, remove all PPMs from the server except for [...]

Troubleshooting 85 o For rack-mounted servers, check the cables to the KVM switch and be sure the switch is correctly set for the server. You may need to connect the mon i tor directly to the server to be sure the KVM switch has not failed. o For tower-model serv ers, check the cable connection from the monitor to the server, and then from the serv[...]

Troubleshooting 86 Printer problems Printer does not print Action : 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 59 ) exist. 3. Be sure the correct printer driver s are installed. Printer output is garbled Action : Be sure the correct printer drivers are installed. Mouse and keyboard problems Action : 1.[...]

Troubleshooting 87 No response occurs when you type AT commands Action : Reconfigure the COM port address for the modem. 1. Be sure the communica tions softwa re is set to the COM port to which the modem is connected. 2. Check IRQ settings in the software and on the modem to be sure no conflict exists. 3. Type AT&F at the command prompt to rese[...]

Troubleshooting 88 2. Be sure no line interference exists. Retry t he co nnection by dialing the nu mber several times. If conditions remain poor, contact the tele phone company to have the line tested. 3. Be sure an incomin g call is not breaking the conn ection due to call waiting. Disable call waiting, and then reestablish the connection. AT com[...]

Troubleshooting 89 2. Be sure no loose connections (on page 59 ) exist. 3. Be sure the network cable i s working by re placing it with a k nown functional cable. 4. Be sure a software problem has not caused failur e. Refer to the operating system documentation for guidelines on adding or replacing PC I Hot Plug devices, if applicable. 5. Be sure th[...]

Troubleshooting 90 Problems are occurring with the network interconnect blades Action : Be sure the network interconnect bl ades are properly seated and connected. Software problems The best sources of information fo r software problems ar e the operating system and application software documentation, which may also point to fault detectio n tools [...]

Troubleshooting 91 Problems occur after the installation of a service pack Action : Follow the instructions for updating the operating system (" Operating system updates " on page 91 ). Operating system updates Use care when applying operating system updates (Service Packs, hotfixes , and patc hes). Before updating the operating system, r[...]

Troubleshooting 92 Windows Server™ 2003—Automat ed System Recovery Diskette. If the operating system was factory-install ed, click Start>All Programs>Accessories>System Tools to access the backup utility. Refer to the operating system documentation for more information. Windows® 2000—Emerge ncy Repair Diskette. If the operating syst[...]

Troubleshooting 93 Firmware maintenance HP has developed technologi es to help ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve proble ms without taking servers offline. The process of updating system or opt[...]

Troubleshooting 94 ROMPaq utility diskette or USB drive key The bootable ROMPaq diskette or USB drive key contai ns all the necessary system files, option ROM image files, and the configuration files required to upgrade the ROM firmware. This procedure is most eff ective when flashing the ROM on a small number of servers located in close proximity.[...]

Troubleshooting 95 Contacting HP Contacting HP technical support or an authorized reseller (on page 95 ) Server information you need (on page 95 ) Operating system information you need (on page 96 ) Contacting HP technical support or an authorized reseller Before contacting HP, always attemp t to resolve problems by completing the procedures in thi[...]

Troubleshooting 96 o List of connected peripheral devices o List of any other optional HP or Compaq hardware o Network configurati on • Specific software information: o Operating system information (" Operatin g system information you need " on page 96 ) o List of third-party, HP, and Compaq software installed o PCAnywhere information, [...]

Troubleshooting 97 • A detailed description of the problem and any associated error messages Linux operating systems Collect the following inform ation: • Operating system distribution and version Look for a file named /etc/ distribution -rel ease (for example, /etc/redhat-release) • Kernel version in use • Output from the following command[...]

Battery replacement 98 Bat tery r eplacement If the server no longer automatically displays th e correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alk[...]

Regulatory compliance notices 99 R egulator y compliance noti ces Regulatory compliance identification numbers For the purpose of regulatory compliance certifi cations and identification, this product has been assigned a unique regulatory mod el number. The regulatory mo del number can be found on the product nameplate label, along with all require[...]

Regulatory compliance notices 100 energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, th ere is no guarantee that interference will not occur in a particular installation. If this equipment does caus e harmful inte rference to radio or television reception, w hi[...]

Regulatory compliance notices 101 Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interf erence-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte tout es les exigences du Règl ement sur le matériel brouilleur du Canada. Class B equipment This Clas[...]

Regulatory compliance notices 102 This symbol on the product or on its packaging in dicates that this produc t must not be disposed of with your other household wast e. Instead, it is your responsibility to dispose of y our waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equip[...]

Regulatory compliance notices 103 Korean notice Class A equipment Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the[...]

Regulatory compliance notices 104 WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to te[...]

Electrostatic discharge 105 Elec tr o stati c disc har ge Preventing electrostatic discharge To prevent damaging the system, be aware of the precaution s you need to follow when setting up the system or handling parts. A discharg e of static electric ity from a fing er or other conductor may damage system boards or other static-sensitive de vices. [...]

Technical support 106 T ec hni cal suppo r t HP contact information For the name of the nearest HP authorized reseller: • In the United States, see the HP US service locator webpage ( http://www.hp.com/service_locator ). • In other locations, see the Contact HP worldwide (in English) webpage ( http://welcome.hp.com/country/us/en/wwcontact.html [...]

Technical support 107 • Mandatory —Parts for which customer sel f repair is man datory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional —Parts for which custom er self repair is op tional. T hese parts are also designed for customer self repair. If, however, you requir[...]

Technical support 108 l'ensemble des frais d'expédition et de retour, et dé termine la société de courses ou le transp orteur à utiliser. Pour plus d'informations sur le pr ogramme CSR de HP, contactez vot re Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amériq ue du Nord, consulte z le site Web HP [...]

Technical support 109 lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätz liche Kosten anfallen. HINWEIS : Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Tei l vo n einem HP Servicepartner ersetzt we rden. Im illustr[...]

Technical support 110 de envío. Si no enviara el componente defectuoso req u erido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lle ve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y es cogerá la empresa de transporte que se utilice para dicho servicio. Para ob[...]

Technical support 111 • Obrigatória – Peças cujo repa ro feito pelo cliente é obri gatório. Se desejar que a HP substitua essas peças, serão cobradas as de spesas de transporte e mão-de-obra do serviço. • Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo clien[...]

Technical support 112[...]

Technical support 113[...]

Acronyms and abbreviations 114 A c r on y ms and a bbr e v iati ons ACPI Advanced Configuratio n and Power Interface BIOS Basic Input/Output System CCITT International Telegraph and Te lephone Consultative Committee CS cable select DIMM dual inline memory module DU driver update EFS Extended Feature Supplement ESD electrostatic discharge I/O input/[...]

Acronyms and abbreviations 115 ISP Internet service provider KVM keyboard, video, and mouse LED light-emitting diode LO100 HP Lights-Out 100 Remote Management processors NEMA National Electrical Manufac turers Association NFPA National Fire Protection Association NIC network interfac e controller NLM NetWare Loadable Module NVRAM non-volatile memor[...]

Acronyms and abbreviations 116 POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility ROM read-only memory SAS serial attached SCSI SATA serial ATA SCSI small computer system inte rface SSD support software diskette TCP/IP Transmission Cont[...]

Acronyms and abbreviations 117 VGA video graphics array[...]

Index 118 A access panel 6 application software problems 92 AT commands 87, 88 audio 85 audio problems 85 authorized reseller 95, 106 B backup, errors 80 backup, restoring 91 Basic Input/Output System (BIOS) 49 batteries, insufficient warning when low 74 battery 74, 98, 103 battery replacement notice 103 BIOS (Basic Input/Output System) 49 BIOS Set[...]

Index 119 H hard drive LED cable 24, 27, 29 hard drive LEDs 61 hard drive problems, diagnosing 80 hard drive, failure of 80 hard drives 60, 61, 80 hard drives, determining status of 61 hardware options 12 hardware options installation 10, 12 hardware problems 74 hardware troubleshooting 74, 75, 76, 84 hotfixes 91 HP Insight Diagnostics 49 HP Storag[...]

Index 120 PPM (processor power module) 83 PPM failure LEDs 83 PPM problems 83 PPM slots 83 pre-diagnostic steps 56 printer problems 86 printers 86 problem diagnosis 56 processor failure LEDs 83 Processor Power Module (PPM) 83 processor problems 83 processors 12, 15, 17, 18, 83 R rack installation 10 rack resour ces 7 rack stability 57 rack warnings[...]