HP (Hewlett-Packard) ML100 инструкция обслуживания

HP Pr oL ian t ML1 00 Ser i es S erv er Us er Gui de for HP ProLiant ML110 G2, G3, G4, and G5 Servers, Pr oLiant ML115 and ML115 G5 Servers, and ProLiant ML150 G2, G3, and G5 Servers Abstract This document is for the person wh o installs, administers, and trouble shoots servers and storage systems. HP assumes you are qualified in t he servicing of [...]

© Copyright 2004, 2012 Hewlett- Packard Development Company, L.P. The information contained herei n is subject to change without notice. The only wa rranties for HP products and services are set for th in the express warranty statements accompanyin g such products and services. Nothi ng herein should be constr ued as constitutin g an additional wa[...]

Contents 3 Con tents Server operations .......................................................................................................................... 6 Power up the server ................................................................................................................................... 6 P ower down the server .........[...]

Contents 4 HP Insight D iagnost ics .............................................................................................................................. 48 Keeping the system current ....................................................................................................................... 48 Drivers ..........................[...]

Contents 5 FCC rating lab el ............................................................................................................................ 96 FCC Notice, Class A Equipment ...................................................................................................... 96 FCC Notice, Class B Equipment ...........................[...]

Server operatio ns 6 Se r v er ope r atio ns P ower up the server To power up the server, press the Power On/Standby button. P ower down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power co rd to remove power from the s erver. The front panel Po wer On/Standby button does not com[...]

Server setup 7 S er v er setup O ptional installa tion services Delivered b y experienced, certified engin eers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and so ftware support i nto a single pac kage. A number of[...]

Server setup 8 In a tower config uration, leave at least a 7 .6 - cm (3 - in) clearance space at the front and back of th e server for proper ventilat ion. Rack server To allow for servicing a nd adequate airflow, observ e the following spa ce and airflow requireme nts when deciding where to insta ll a rack: • Leave a minimum cl earance of 63.5 c[...]

Server setup 9 CAUTION: To reduce t he risk of damage to the equipment when installing third - party options: • Do not permit opt ional equipment to impede airfl ow around the server or to increase the internal rack tempe rature beyond the maximum all owable li mits . • Do not exceed the manufacturer’s TMRA. P ower require ments Installation [...]

Server setup 10 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The levelin g jacks are extended to the floor. • The full weigh t of the rack rests o n the leveling ja cks. • The stabilizi ng feet are atta ched to the rack i f it is a single - rack installation. • The racks are c oupled together in[...]

Hardware opt ions installation 11 H ar d w ar e optio ns ins tallati on Introduction If more than one opt ion is being installed, read the installation instr uctions for all the hard ware options and identify simila r steps to streamline the ins tallation process. WARNING: To reduce the risk o f personal inj ury from hot surfa ces, allow the d rive[...]

Hardware opti ons installation 12 I nstalling a process or in HP ProLiant ML150 Generation 3 and Generation 5 Serv ers HP ProLiant ML150 Gene ration 3 and Generation 5 Se rvers support single - and dual - processor o peration. With two processors installed, the server supp orts boot functions through the pr ocessor installed in proce ssor socket 1.[...]

Hardware opt ions installation 13 5. Remove the p rocessor socket protectiv e cover. IMPORTANT: Be sure the processor rema ins inside the processor in stallation tool. 6. If the processor has separated from the installation tool, carefull y re - insert the processor in the tool.[...]

Hardware opt ions installation 14 7. Align the process or installation tool with the so cket and install the proces sor. 8. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the proces sor installation tool.[...]

Hardware opt ions installation 15 9. Close the pro cessor socket retaining bra cket and the processor retaining latch. 10. Install the heatsink. See the server installation sheet. 11. Install the access panel. I nstalling a processor in HP ProLiant ML1 10 (G2, G3, and G4) and ProLiant ML150 Gener ation 2 Servers CAUTION: To prevent po ssible server[...]

Hardware opt ions installation 16 7. Install the heatsink. Refer to the installation sheet for server - specific installa tion instructions. 8. Install the PPM (if ap plicable). Refer to the serv er hood labels or user document ation for specific information o n how to install a PP M. 9. Install the access panel. I nstalling a processor in HP ProL [...]

Hardware opt ions installation 17 4. Open the processor retaining latch and the processor socket retaining bracke t. 5. Remove the p rocessor sock et protective cover .[...]

Hardware opt ions installation 18 6. Install the processor. 7. Close the pro cessor socket retaining bra c ket and the processor re taining latch. 8. Install the heatsink. See the server installation sheet. 9. Install the access panel. I nstalling a process or in HP ProLiant ML115 and ML115 Generation 5 Serv ers CAUTION: To avoid dama ge to the pro[...]

Hardware opt ions installation 19 IMPORTANT: If installing a p rocessor with a faster speed, upd ate the system ROM b efore installing the proce ssor. To install the component: 1. Power down the serv er (on page 6 ). 2. Remove the a ccess panel (" Acce ss panel " on page 11 ). 3. Remove the heatsink fan and the heatsink. For more informat[...]

Hardware opt ions inst allation 20 CAUTION: To preve nt possible server malf unction or damage to the equipment, be sure to completely close th e processor locking l ever. 7. Install the heatsink and the heatsink fan. For more information, see the se rver installation sheet. 8. Install the access panel. S AS or SATA h ard drive opt ions Some HP Pro[...]

Hardware opt ions installation 21 3. Remove the hard drive blank .[...]

Hardware opt ions installation 22 4. Prepare the hard drive.[...]

Hardware opt ions installation 23 5. Install the hard drive. 6. Close the be zel. 7. Resume norm al server oper ations. 8. Determin e the status of th e drive from th e hot - plug SAS hard drive LED combi nations (" SAS and SATA hard drive LED co mbinations " on page 60 ). H ard drive LED ca ble option This section provid es the following[...]

Hardware opt ions installation 24 I nstalling the LED cable (ML11 0 G4) Connector location (ML110 G4) Cabling an HP Smart Array E200 controller card (ML110 G4) 1. Power down the serv er (on page 6 ). 2. Remove the a ccess panel (" Acce ss panel " on page 11 ). 3. Install an HP Smart Array E200 contro ller card. For more information, see t[...]

Hardware opt ions installation 25 6. Secure the cable with t he cable clamp. 7. Install the access panel. 8. Power up th e server (on page 6 ). Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML11 0 G4) IMPORTANT: The LED cable mus t be connected to the HP 8 Internal Port SAS/SATA Host Bus Adapter card bef ore the card is in[...]

Hardware opt ions installation 26 6. Open the cable clamp. 7. Secure the cable with t he cable clamp. 8. Install the access panel. 9. Power up th e server (on page 6 ).[...]

Hardware opt ions installation 27 I nstalling the LED cable (ML15 0 G3) Connector location (ML150 G3) Cabling an HP Smart Array E200 controller card (ML150 G3) 1. Power down the serv er (on page 6 ). 2. Remove the a ccess panel (" Acce ss panel " on page 11 ). 3. Install the card. For more informa tio n, see the documentation that ships w[...]

Hardware opt ions installation 28 6. Secure the cable with the cable tie. 7. Install the access panel. 8. Power up th e server (on page 6 ). Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAI D c ard (ML15 0 G3) 1. Power down the serv er (on page 6 ). 2. Remove the a ccess panel (" Acce ss panel " on page 11 ). 3. Install th[...]

Hardware opt ions installation 29 6. Secure the cable with the cable tie. 7. Install the access panel. 8. Power up th e server (on page 6 ). I nstalling the LED cable (ML110 G5, ML115 G5, and ML15 0 G5) Connector locations (ML110 G5, ML11 5 G5, and ML150 G5) • HP ProLiant ML110 Gene ration 5 Server[...]

Hardware opt ions installation 30 • HP P roLiant ML115 Server • HP ProLiant ML115 Gene ration 5 Server • HP ProLiant ML150 Gene ration 5 Server[...]

Hardware opt ions installation 31 • HP 4 Internal Port SAS H BA SC40Ge with RAID storag e controller card • HP Int - 4 Ext port, PCI - E SAS RAID storage controll er card[...]

Hardware opt ions installation 32 • HP Smart Array E200 controller card Cabling a controller card (ML110 G5, ML115, ML115 G5, and ML150 G5 ) 1. Power down the serv er (on page 6 ). 2. Remove the a ccess panel (" Acce ss panel " on page 11 ). 3. Install the storage controller card. For more information, see the documentation that ships w[...]

Hardware opt ions installation 33 o HP ProLiant ML115 Ser ver o HP ProLiant ML115 Gene ration 5 Server o HP ProLiant ML150 Gene ration 5 Server 7. Install the access panel. 8. Power up the serv er (on page 6 ).[...]

Hardware opt ions installation 34 Removable media device opt ions Depending o n the model, ProLia nt 100 Series se rvers requir e different insta llation proced ures for media devices. Server Device support Procedure ProLiant ML110 G2 Server Half- height a nd full - height Installing media devices with a media latch (on page 37 ) ProLiant ML 110 G3[...]

Hardware opt ions installation 35 7. Install the rails on to the device. 8. Slide the media device part of the way into the bay. 9. Connect the four - pin power cable to the f ull - height or half - height drive. 10. Connect the device cable to the device and the s ystem board or to an expansi on board as direc ted by the option documentation. 11. [...]

Hardware opt ions installation 36 3. Remove the a ccess panel (" Acce ss panel " on page 11 ). 4. Access the removable media c age. 5. Remove the b ezel blank. NOTE: HP recomme nds that you remove all bezel bl anks to facilitate drive in stallation. 6. Depending on the server, obtain the screws from one of the following locati ons: o Beze[...]

Hardwa re options installation 37 8. Slide the media device part of the way into the bay. 9. Connect the four - pin power cable to the f ull - height or half - height drive. 10. Connect the device cable to the device and the system b oard or to an expansion board as di rected by the option documentation. 11. Slide the media drive fully into the bay[...]

Hardware opt ions installation 38 6. Slide the media device into the bay until it clicks. 7. Connect the four - pin power cable to the media drive. 8. Connect the device cable to the de vice and the system board or to an expans ion board, as directed by the option documentation. 9. Slide the media drive fully into the bay until i t is seated secure[...]

Hardware opt ions installation 39 6. Release the media bay re tainers and slide th e half - height media device part of the way into the bay. 7. Connect the four - pin power cable to the hal f - height drive. 8. Connect the device cable to the de vice and the system board or to an expans ion board, as directed by the option documentation. 9. Slide [...]

Hardware opt ions installation 40 6. Open the media bay retaine rs and install the medi a bay plate. 7. Tighten the media bay plat e screw. 8. Remove the media bay suppo rt wire. 9. Slide the full - height media device part of the way into the bay. 10. Connect the four - pin power cable to the f ull - height device. 11. Connect the device cable to [...]

Hardware opt ions installation 41 13. Secure the media bay screws . 14. Close the me dia bay retain ers. M emory options For server - specific memory installation guidelines, refer to the installation sheet that ships with the serve r. I nterleaving and non - interleaving memor y configuration This server supports both interleaving and non - interl[...]

Hardware opt ions installation 42 5. Install the DIMM. Refer to the installation sheet for s erver - specific config uration and population guidelines. 6. Replace the a ccess panel (" Ac cess panel " on page 11 ). E xpansion boa rd options Depending o n the model, HP Pro Liant 100 Series s ervers use one of the followin g methods to reta [...]

Hardware opt ions installation 43 4. Remove the expansion slot cover retainer. CAUTION: To preve nt improper cooling and thermal damage, do not operate the server unless all PCI slots have eith er an expansion slot cover or an exp ansion board installed. 5. Remove the expansion slot cover. IMPORTANT: It may be necess ary to remove the slot cover ne[...]

Hardware opt ions installation 44 6. Install the expansion board. 7. To secure the board, close the expansion slot l atch. 8. Connect any required internal or external cables to the expansi on board. See the documentation that ships with the expansion board for more information. 9. Install the expansion slot cover retainer. 10. Install the access p[...]

Hardware opt io ns installation 45 CAUTION: To preve nt improper cooling and thermal damage, do not operate the server unless all PCI slots have eith er an expansion slot cover or an exp ansion board installed. 5. Remove the expansion slot cover. IMPORTANT: It may be necess ary to remove the slot cover next to the slot i n which you are installing [...]

Hardware opt ions installation 46 To install the component: 1. Power down the serv er (on page 6 ). 2. Extend the server fr om the rack, if applicable . 3. Remove the a ccess panel (" Acce ss panel " on page 11 ). 4. Remove the expansion slot cover retainer. CAUTION: To preve nt improper cooling and thermal damage, do not operate the serv[...]

Hardware opt ions installation 47 6. Install the expansion board. 7. To secure the board, close the expansion slot l atch. 8. Connect any required internal or external cables to the expansi on board. See the documentation that ships with the expansion board for more information. 9. Install the expansion slot cover retainer. 10. Install the access p[...]

Server software and configurat ion utilities 48 S e r v er s o f tw ar e and conf i gur atio n utiliti es R OMPaq utility The ROMPaq utili ty enables you to upgr ade the system firmw are (BIOS). To upgrade th e firmware, insert a ROMPaq USB Key into an available USB port and boo t the system. In additio n to ROMPaq, Online Fl ash Components for Win[...]

Server software and configurat ion utilities 49 Embedded SATA RAID feature HP provides the SATA RAID feature through us e of the HP Storage Manage r. For the embedded SA TA controller in the system, this feature enables t he following RAID functionality: • RAID 0 and 1 for HP P roLiant ML110 G2, G 3, G4, and G5 Servers; t he HP ProLiant ML115 a n[...]

Server software and configurat ion utilities 50 4. When prompted, press F8 to enter the HP Embedded SA TA RAID Setup. 5. Create an array, and then exit the HP Embedde d SATA RAID Setup. The P OST process will conti nue. For information about creating arrays, see th e following documentat ion: o HP Embedded SATA RA ID Controller User Gui de on the H[...]

Server software and configurat ion utilitie s 51 1. Power up the ser ver. If the server is alre ady powered, save all data, exit all open appli cations, and restart. NOTE: Enabling the R AID option in BIOS Setup Utilit y is only necessary for install ation of the RAID driver. If t his option is not enabled, the OS loads the standard ATA driver fr o[...]

Server software and configurat ion utilities 52 2. During POS T, press the F10 key to launch BIOS Set up Utility. If you fail to p ress F10 before POST, you will need to restart the server. 3. In the Advanced menu screen, select Hard Disk Configuration . 4. Set the Configure Controller 1 field to RAID . 5. Press F10, then select Yes to save the cha[...]

Server software and configurat ion utilities 53 7. Press Esc . The system autom atically configures t he RAID level, erasing all existing data on the har d drives. This process c an take up to 50 minut es, depending on drive capacity. 8. After configur ation is complet e, pres s Esc to exit the u tility. For more informa tion on configuring the SAT[...]

Server software and configurat ion utilities 54 I nstalling an operating system To install an OS, downl oad the SATA RAID driver and create a dri ver diskette with the software and instructions from the HP website ( http://www.hp.com/support ). I nstalling a supported Microsoft® Windows® O S 1. Insert th e OS CD and reboot th e system. 2. When pr[...]

Troubleshootin g 55 T r ouble shoo ting Pre- diagnostic steps WARNING: To avoid po tential problems, ALWA YS read the warnings and c autionary information in the server documentati on before removing, repla cing, reseating, or m odifying system components. IMPORTANT: This guide provides inform ation for multiple serv ers. Some information m ay not [...]

Troubleshootin g 56 This symbol in dicates the pr esence of a hot surfa ce or hot compon ent. If this surfa ce is contacted, the potential for injury exist s. WARNING: To reduce the risk of injury fro m a hot component, allow the surfac e to cool before touching. 20.41 - 27.22 kg 47.18 - 60 lb This symbol in dicates that the component exc eeds the [...]

Troubleshootin g 57 20.41 - 27.22 kg 47.18 - 60 lb WARNING: To reduce the risk of personal injury o r damage to the equipment: • Observe local oc cupation health and safety re quirements and guide lines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis du ring installation or removal. • The server is unstable[...]

Troubleshootin g 58 6. Collect all tools and utilities, su ch as a Torx screwdr iver, loopback adapters, ESD wrist strap, and software ut ilities, necessa ry to troublesh oot the problem . HP recommen ds you have acces s to the server do cumentation for server - specific inform ation. Common problem resolution Loose connections (on page 58 ) Servic[...]

Troubleshootin g 59 • Components for optio n firmware updates available f rom the HP Support w ebsite ( http://www.hp.com/support ) HP offers a subscription ser vice that can provide notification of firm ware updates. For more inform ation, see " Subscriber' s Choice (on page 48 )." For detailed informa tion on updating firmwa re, [...]

Troubleshootin g 60 • If only one SCSI hard drive is use d, install it in the bay with the lowest number. • Drives must b e the same capa city to provide the gr eatest storag e space efficien cy when drives a re grouped together i nto the same drive arr ay. Hot- plug SCSI hard drive LED combin ations Activity LED (1) Online LED (2) Fault LED (3[...]

Troubleshootin g 61 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretat ion On, off, or flashing Steadily blue The drive is operating normally, an d it has been selec ted by a management application. On Amber, flashing regularly (1 Hz) A predictive failure alert has been receiv ed for this drive. Replace the drive as soon as possible[...]

Troubleshootin g 62 Item See 1 " General diag nosis flowchart (on page 62 )" 2 " Power - on probl ems flowchart (on page 64 )" 3 " POST problems fl owchart (on page 66 )" 4 " OS boot problems flowchart (on page 68 )" 5 " Server fault in dications flowc hart (on page 69 )" General diagnosis flowchart[...]

Troubleshootin g 63 Item See 5 " General memory p roblems are occurring (on page 81 )" 6 • Server maintenance and servic e guide, located on the Easy Set - up CD, the support CD, or the HP website ( http://www.h p.com/prod ucts/server s/platforms ) • " Hardware pro blems (on page 71 )" • Server maintenance and servic e gui[...]

Troubleshootin g 64 Power- on problems flowchart Symptoms: • The server d oes not power on. • The system po wer LED is off or a mber.[...]

Troubleshootin g 65 NOTE: For the lo cation of server LED s and informat ion on their stat uses, refer to th e server documentation. Possible caus es: • Improperly seated or f aulty power supply • Loose or faulty pow er cord • Power source problem • Power on circuit prob lem • Improperly seated component or interlock problem • Faulty in[...]

Troubleshootin g 66 POST problems flowchart Symptoms: • Server does not co mplete POST NOTE: The serv er has completed POST when the sy stem attempt s to access the boot d evice. • Server comp letes POST with errors Possible problems : • Improperly seated or f aulty internal component • Faulty KVM device • Faulty video devic e[...]

Troubleshootin g 67 Item See 1 Server maintenance and service guide, located on the Easy Set - up CD, the support CD, or the HP website ( http://www.h p.com/prod ucts/server s/platforms ) 2 " Loose connections (on page 58 )" 3 " General memory p roblems are occur ring (on page 81 )" 4 • " Hardware pro blems (on page 71 )&[...]

Troubleshootin g 68 OS boot problems flowchart Symptom: Server does not boot a previously i nstalled operating system. Possible caus es: • Corrupted op erating syste m • Hard drive subsyst em problem Item See 1 " HP Insight Diagnostics (on page 48 )" 2 • " Operating sys tem problems (on page 89 )" • " HP contact inf[...]

Troubleshootin g 69 Item See 3 " General memory p roblems are occur ring (on page 81 )" 4 • " Hardware pro blems (on page 71 )" • Server maintenance and servic e guide, located on the Easy Set - up CD, the suppor t CD, or the HP website ( http://www.h p.com/prod ucts/server s/platforms ) 5 " General diag nosis flowchart[...]

Troubleshootin g 70 NOTE: For the lo cation of server LED s and informat ion on their stat uses, refer to th e server documentation. Possible caus es: • Improperly sea ted or faulty internal or externa l component • Unsupported compo nent installed • Redunda ncy failure • System overtemperatu re condition Item See 1 Server maintenance and s[...]

Troubleshootin g 71 H ardware probl ems Power problems (on page 72 ) General hardware pro blems (on page 73 ) Internal system proble ms (on page 75 ) System open circuits and short circuits (on page 83 ) External device pr oblems (on page 83 ) Audio problems (on pag e 84 ) Printer problems (on page 85 ) Mouse and keyboard pr oblems (on page 85 ) Mo[...]

Troubleshootin g 72 P ower problems P ower source problems Action : 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its o riginal positio n after being p ressed, be sure yo u press the swit ch firmly. 2. Plug another device into the g rounded power out let to be sure the o utlet [...]

Troubleshootin g 73 4. Be sure the p ower c ord is the correct type for the UPS and the country in which the server is located. See the UPS refer ence guide for spec ifications. 5. Be sure the li ne cord is connect ed. 6. Be sure each c ircuit breaker i s in the On position, or replace the fu se if needed. If this o ccurs repeatedl y, contact an au[...]

Troubleshootin g 74 o Connection of the data cable, but not the power cable, of a new device 4. Be sure no memory, I/O, or interrupt conflicts exist. 5. Be sure no loose c onnection s (on page 58 ) exist. 6. Be sure all cables are connected to the correct locations and are the correct lengths. For more information, refer to the server documentation[...]

Troubleshootin g 75 Third- party device problems Action : 1. Refer to the s erver and opera ting system docum entation to be sur e the server and operating syst em support the d evice. 2. Be sure the lat est device dri vers are instal led. 3. Refer to the d evice documen tation to be sure th e device is proper ly installed. For example, a third - p[...]

Troubleshootin g 76 5. If attempting to boot f rom a USB CD - ROM drive, refer to the operating system and server documentation to be sure both s upport booting from a US B CD - ROM drive. D ata read from th e drive is inconsiste nt, or drive cann ot read data Action : 1. Clean the drive and media. 2. If a paper or plas tic label has bee n applied [...]

Troubleshootin g 77 L atest firmware indicates a def ective tape, or head clogs occur regu larly Action : Replace the ta pe. O ther errors are occurring Action : Replace the drive. D iskette drive problems Diskette drive light stays on Action : 1. Be sure no loose c onnection s (on page 58 ) exist. 2. Be sure the di skette is not da maged. Run the [...]

Troubleshootin g 78 D LT drive problems S erver cannot write to tape Action : • If the drive clean ing light is on, clean the driv e. NOTE: DLT cleaning cart ridges are good for on ly 20 uses. If the cleaning cartrid ge is near that limit and the d rive cleaning light is still on after running the cleaning cartr idge, use a new cleaning tape to c[...]

Troubleshootin g 79 • Be sure the ma ximum number of d rives per contro ller has not been e xceeded. Refer to the controller documentation to determine the capacity of the c ontroller. NOTE: It is recommended that no more than two DLT driv es per bus exist. • If using an external DLT drive that requ ires a SCSI terminator to be s ecured to the [...]

Troubleshootin g 80 3. Be sure the hard drive i s properly cabled and termi nated if necessary. 4. Be sure the hard d rive data cable is working by repla cing it with a known functio nal cable. 5. Run Insight Di agnostics (" HP Insight Diagnostics " on page 48 ) and replac e failed components as indicated. N o hard drives are recognized A[...]

Troubleshootin g 81 4. When migrat ing encrypted d ata to a new server, b e sure to follow t he recovery pr ocedures in th e operating syst em documentation. Server response time is slower than usual Action : Be sure the hard drive is not full, and increase the a mount of free space on the h ard drive, if needed. It is recommended that h ard drives[...]

Troubleshootin g 82 S erver fails to rec ognize existing memory Action : 1. Reseat the memory. Use care when handling DIMMs (" DIMM handling guid elines " on page 59 ). 2. Be sure the m emory is confi gured properly . See the server doc umentation. 3. Be sure a memory count error did not occur (" Memory count error exists " on p[...]

Troubleshootin g 83 CAUTION: Removal of some proc essors and hea tsinks require sp ecial considera tions for replacement , while other pr ocessors and heatsinks are int egrated and ca nnot be reused once separated. For specific inst ructions for th e server you ar e troubleshooting, refe r to processor information in the server user guide. 5. If th[...]

Troubleshootin g 84 1. Power up the monitor a nd be sure the monitor light is on, indicating that the monitor is receivin g power. 2. Be sure the monitor p ower cord is plugged into a working grounded (ear thed) AC outlet. 3. Be sure the monitor is cabled to the intended server or KVM co nnection. 4. Be sure no loose c onnection s (on page 58 ) exi[...]

Troubleshootin g 85 P rinter problems P rinter does not print Action : 1. Be sure the pr inter is powered up and online. 2. Be sure no loose c onnection s (on page 58 ) exist. 3. Be sure the co rrect printer d rivers are inst alled. P rinter output is garbled Action : Be sure the correct p rinter drivers are installed. M ouse and keyboard problems [...]

Troubleshootin g 86 N o response occurs when you type A T commands Action : Reconfigure the COM port address f or the modem. 1. Be sure the communications software is set to the COM port to which the modem is c o nnecte d. 2. Check IRQ settings in the software and on the modem to be su re no conflict exists. 3. Type AT&F at the command prompt t[...]

Troubleshootin g 87 2. Be sure no lin e interference exists. Retry t he connection b y dialing the number s everal time s. If conditions remain poor, contact the telephone company to have the line tested. 3. Be sure an incom ing call is not breaking the conn ection due to call waitin g. Disable call waiting , and then reestablish the connection. A [...]

Troubleshootin g 88 3. Be sure the networ k cable is working by repla cing it with a known functiona l cab le. 4. Be sure a soft ware problem has not caused failur e. Refer to the o perating syst em documentatio n for guidelines on ad ding or replacing PCI Hot Plug devices, if applicable. 5. Be sure the ser ver and operating system support the con [...]

Troubleshootin g 89 P roblems are occurring with the networ k interconnect blades Action : Be sure the ne twork interconnect blades are properly seated and connected. Software problems The best sour ces of informa tion for softwa re problems are th e operating syst em and applicat ion software documentation, which may also point to fault de tection[...]

Troubleshootin g 90 O perating system updates Use care when applyi ng operating system updates (Se rvice Packs, hotfi xes, and patches). B efore updating the operating system, read t he release notes fo r each update. If you do not require sp ecific fixes fro m the update, it is rec ommended that you do not a pply the updates. Some updates overwrit[...]

Troubleshootin g 91 L inux operating system s For troubleshoot ing information specif ic to Linux operating sy stems, refer to t he Linux for ProLiant web site ( http://h180 00.www1.hp.com/prod ucts/servers/linu x ). A pplication software problems S oftware locks up Action : 1. Check the applica tion log and operating system l og for entries indica[...]

T roubleshooting 92 The process o f updating system or option firmwa re is referred t o as a flash process or flashing the ROM . A firmware or ROM fl a sh removes the exist ing version o f firmware from the ROM and rep laces it with a m ore recent ver sion. Update the firmware to d o the following: • Support new hardware, s uch as a processor re [...]

Troubleshootin g 93 To flash the R OM using ROMPaq : 1. Download the syst em ROMPaq utility diskett e or USB drive key for each tar get server. RO MPaq downloads are available on the HP website ( http://www.hp.com/support ). 2. Shut down each target server, and then reboot using the correct ROMPaq diskette or USB drive k ey for that server. 3. Fol [...]

Troubleshootin g 94 U pdating firmw are To verify the fi rmware versi on, use HP Insight Diagnostics (on page 48 ). To update the fi rmware: 1. Check the fir mware versio n on the device. 2. Determin e the latest firmwa re version available. 3. If a TPM is i nstalled and enabled on th e server, disab le BitLocker™ before updati ng the firmwa re. [...]

Battery replacement 95 B at ter y r ep lac ement If the serv er no longer aut omatically di splays the correct date and time, you may need to replace the battery that provides powe r to the real - time clock. Under normal use, battery life is 5 to 10 years. WARNING: The compu ter contains an internal li thium manganese dioxi de, a vanadium pentoxid[...]

Regulatory comp liance notices 96 R egulator y com pliance n oti ce s R egulatory comp liance identific ation numbers For the purpose of regulato ry compliance certificati ons and identification, t his p ro duct has been as signed a unique regulatory mo del number. The regulat ory model number can be fou nd on the product nameplate label, along wit[...]

Regulatory comp liance notices 97 radio communications. However, there is no guarantee that interference will not occu r in a particular installation. If this equipment does caus e harmful interference to radi o or television recept ion, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interf[...]

Regulatory comp liance notices 98 This Class A digital apparatus meets all requirements of the Canadian Interference - Causing Equipment Regul ations. Cet appareil numérique de la classe A resp ecte toutes les ex igences du Règl ement sur le mat ériel brouille ur du Canada. Class B equipment This Class B digital apparatus meets all requirements [...]

Regulatory comp liance notices 99 This symbol on the product or on its packaging in dicates that this product must not be di sposed of with your other househ old waste. Instead, it is your re sponsibility to dispose o f your waste equipment by handin g it over to a designated collection p oint for the recycling of waste electr ical and electronic e[...]

Regulatory comp liance notices 100 Class B equipment L aser compl iance This product may be pro vided with an optic al storage device (that is, CD or DVD drive ) and/or fiber optic transceiver. Each of these d evices contain s a laser that is clas sified as a Class 1 La ser Product in accordance with US FDA regulation s and the IEC 60825 - 1. The p[...]

Regulatory comp liance notices 101 P ower cord statement for Jap an Acoustics statemen t for Germany (Geräuschemission) Schalldruckpegel L pA < 70 dB(A) Zuschauerpositione n (bystander positions), Normal er Betrieb (normal operati on) Nach ISO 7779:1999 ( Typprüfung)[...]

Electrostatic dis charge 102 E lectr os tati c disc har ge P reventing elect rostatic di scharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricit y from a finger or other cond uctor may damage system boards or other stat ic - sensitiv e devi[...]

Support and other resources 103 S uppo r t and other r eso ur ces B efore you contact HP Be sure to have the follo wing information available before you call HP : • Active Health System log Download and have av ailable an Active Health System log fo r 3 days before th e failure was de tected. For more infor mation, see the HP iLO 4 User Gu ide or[...]

Support and other resources 104 providers or service partners) identifi es that the repair c an be accomplis hed by the use of a CSR part, HP will ship that part directly to you for re placement. There are two categories of CSR parts: • Mandatory — Parts for which customer self repair i s mandatory. If you reque st HP to replace these parts, yo[...]

Support and other resources 105 Pour plus d'informat ions sur le programme CSR de HP, contactez votre Mai nteneur Agré e local. Pour plus d'informat ions sur ce progr amme en Amériq ue du Nord, consu ltez le site Web HP ( http://www.h p.com/go/selfrepair ). R ipar a zi one da parte del c lie nt e Per abbreviare i te mpi di riparazione e[...]

Support and other resources 106 HINWEIS : Einige Teil e sind nicht für Cu stomer Self Rep air ausgelegt . Um den Garantiea nspruch des Kunden zu erf üllen, muss da s Teil von einem HP Servicepartne r ersetzt werden. I m illustrierten Teilekatalog sind diese Tei le mit „No“ bzw. „Nein“ gekenn zeichnet. CSR - Teile werden abhä ngig von der[...]

Support and other resources 107 sustitucion es que lleve a ca bo el cliente, H P se hará cargo de todos l os gastos de env ío y devolución d e componentes y esco gerá la empresa de transpor te que se utilice para dic ho servicio. Para obtener más i nformación acerca del pro grama de Reparacion es del propio cliente de HP, póngase en contacto[...]

Support and other resources 108 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peç as também são projetadas para o reparo feito pelo clien te. No entanto, se desejar que a HP as subs titua, pode haver ou não a cobrança de taxa adicional, depe ndendo do tipo de s erviço de garantia des tinado ao produto. OBSERVAÇÃ O: A[...]

Support and other resources 109[...]

Support and other resources 110[...]

Acronyms and ab breviations 111 A c r on y ms and abbr e v iati on s CS cable se lect DU driver update ESD electrostatic discharge IDE integrated device ele ctronics IEC International Electrotechnical Commissi on IRQ interrupt r equest ISP Internet servi ce provider KVM keyboard, video, and mo use LO100 HP Lights - Out 100 Remote Managem ent proces[...]

Acronyms and ab breviations 112 PDU power distribution unit POST Power - On Self Test PPM processor power m odule RBSU ROM - Based Setup Utility SAS serial attached SCSI SATA serial ATA TMRA recommended ambient ope rating temperature UPS uninterruptible power sys tem USB universal serial bus[...]

Documentation feedback 113 Doc ument ati on f eedbac k HP is committed to pro viding documentation that mee ts your needs. To help us improve the docume ntation, send any erro rs, suggestion s, or comments to Documentation Feedback ( mailto:docsf eedback@hp.com ). Include the document title and part number, vers ion number, or the URL when submitti[...]

Index 114 A access panel 11 application softw are problems 91 AT commands 86, 87 audio 84 audio problems 84 authorized r eseller 103 B backup, errors 79 backup, restoring 90 Basic Input/Output System (BIOS) 48 batteries, insuffi cient warning when low 73 battery 73, 95, 100 battery replacement notice 100 BIOS (Basic Input/ Output S ystem) 48 BIOS S[...]

Index 115 H hard drive LED cabl e 24, 27, 29 hard drive LEDs 60 hard drive problems , diagnosing 79 hard drive, failu re of 79 hard driv es, determining st atus of 60 hard drives, inst alling 11 hardware options 11 hardware options in stallation 10, 11 hardware problems 71, 73 hardware trouble shooting 73, 74, 75, 83 hot fixes 90 HP Insight Diagnos[...]

Index 116 PPM slots 82 pre - diagnostic steps 55 printer problems 85 printers 85 problem diagnosis 55 processo r 18 proces sor failure LEDs 82 Processor Power Module (PPM) 82 processor problems 82 processo rs 12, 15, 16, 82 R rack installation 7, 9 rack reso urces 7 rack stability 56 rack warnings 9, 56 RAID volumes 52 read/write errors 77, 78 regi[...]