HP (Hewlett-Packard) ML330 G6 инструкция обслуживания

HP Pr oL iant ML3 3 0 G6 Serv er User G uid e Part Number 534305-001 J une 2009 (First Edition)[...]

© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to chan ge without no tice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such produc ts and services. Noth ing herein should be construed as constituting an additional w arranty. H[...]

Contents 3 Con te nt s Component iden tifica tion ............................................................................................................... 7 Front panel compon ents ......................................................................................................... .................... 7 Front panel LEDs and buttons ....[...]

Contents 4 Introduction ................................................................................................................... ......................... 36 Processor option............................................................................................................... ....................... 36 Memory options ...........[...]

Contents 5 HP Insight Diagnostics survey func tionality .................................................................................... .... 83 Integrated Mana gement Log ...................................................................................................... ..... 83 Array Diagnost ic Util ity ...................................[...]

Contents 6 Preventing electros tatic discharge ............................................................................................. ............... 111 Grounding methods to preven t electrostati c discha rge ........................................................................... ..... 111 Specific ations ...............................[...]

Component identification 7 C omponen t iden tif i cation Front panel components Item Description 1 Optical drive 2 USB connectors (2) 3 Standard hard drive bays (4) 4 Expansion hard drive bays (4) 5 Media bays (2)[...]

Component identification 8 Front panel LEDs and buttons Item Description Status 1 System health LED Green = System health is normal. Amber = System health is degraded. To identify the component in a degraded state, see "System board LEDs (on page 13 )." Red = System health is critical. To id entify the component in a critical state, see &[...]

Component identification 9 Rear panel components Item Description 1 Dedicated iLO 2 management port 2 Serial connector 3 10/100/1000 NIC 2 4 10/100/1000 NIC 1 connector/shared iLO 2 management port 5 Mouse connector 6 Power supply 1 7 Power supply blank 8 Slot 1 PCI-X* 9 Slot 2 PCI-X* 10 Slot 3 PCIe1 x8 (1) 11 Slot 4 PCIe2 x16 (16, 8, 4, 2, 1) 12 S[...]

Component identification 10 *Slots 1 and 2 are available only when an op tional PCI-X extender board is installed. Rear panel LEDs and buttons Item Description Status 1 UID button/LED Blue = Activated Flashing = System is being managed remotely. Off = Deactivated 2 NIC/iLO 2 activity Green or fl ashing green = Activity exists. Off = No activity exi[...]

Component identification 11 System board components For this server, some system boar d slots and c onnectors are reserved. Item Description 1 Hard drive backplane connectors (2) 2 Internal USB connector 3 Redundant power supply connector 4 Front panel connector 5 Reserved 6 SATA connectors 1-4 (hard drive) 7 Hard drive backplane connector 8 System[...]

Component identification 12 Item Description 23 Fan 1 connector 24 Fan 1.5 or 2 connector 25 Fan 3 connector 26 Reserved 27 Processor socket 1 (popula ted) 28 Battery 29 Reserved 30 Power connector 31 Front USB connector * The server supports one optical d rive that can be connected to either SATA connector 5 or SATA connector 6. System maintenance[...]

Component identification 13 NMI functionality An NMI crash dump enables administr ators to create crash dump files when a system is hung and not responding to traditional debug mechanisms. Crash dump log analysis is an e ssential part of diagnosing reliabili ty problems, such as hangs in operating systems, device driver s, and applications. Many cr[...]

Component identification 14 Item LED description Status 4 Overtemperature Amber = System has reached a cautionary or critical temperature level. Off = Normal 5 Fan 1 failure Amber = Fan has failed or is missing. Off = Normal 6 Fan 1.5 or 2 failure Amber = Fan has failed or is missing. Off = Normal 7 DIMM failure (1-9) Amber = DIMM has failed or is [...]

Component identification 15 System LED and Color Internal Health LED Color Status Overtemperature (amber) Amber The Health Driver has dete cted a cautionary temperature level. Red The server has detected a hardware critical temperature level. Fan module (amber) Red The minimum fan re quirements are not being met in one or more of the fan modules. O[...]

Component identification 16 The memory subsystem may be popula ted with either RDIMMs or UDIMMs , but mixing the two types is not supported. To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table. Item Description Definition 1 Size — 2 Rank 1R = Single-rank 2R = Dual-rank 4R = Quad-rank 3 Da[...]

Component identification 17 SAS and SATA device numbers • Standard configuration • Optional configuration with hard drive expansion cage[...]

Component identification 18 Hot-plug SATA or SAS hard drive LEDs Item LED description Status 1 Fault/UID status Amber = Drive failure Flashing amber = Fault-process activ ity Blue = Unit identification is active Off = No fault-process activity 2 Online/Activity status Green = Drive activity Flashing green = High activity on the drive or drive is be[...]

Component identification 19 Fan locations • Standard fan configuration • Redundant fan configuration[...]

Operations 20 Oper ati ons Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, el ectric shock, or damage to the equipment, remove the power cord to remove power from the ser ver. The front panel Power On/Standby button does not completely shut off sy s[...]

Operations 21 To remove the component: 1. Power down the server (on page 20 ). 2. Using the key provided with the server, unlock the bez el. 3. Remove the bezel, as needed. Extend the server from the rack NOTE: If the optional cable management arm opti on is installed, you can extend the server without powering down the server or disconnect ing per[...]

Operations 22 o Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 20 ). o Extend the server from the rack (on page 21 ). 3. Loosen the access panel screws. 4. Slide the access panel back about 1.5 cm (0.5 in). 5. Lift and remove the access panel. CAUTION: For proper cooling, do not operate the serv er w[...]

Operations 23 1. Power down the server (on page 20 ). 2. Do one of the following: o Open or remove the tower bezel, as needed (" Open or remove the tower bezel " on page 20 ). o Extend the server from the rack (on page 21 ). 3. Remove the access panel (on page 21 ). 4. Remove the air baffle (on page 22 ). 5. Press and hold the release but[...]

Operations 24 CAUTION: Always populate each media bay with either a device or a blank. Proper airflow can only be maintained when the bays are populated. Unpopulated drive bays can lead to improper cooling and thermal damage. 3. Remove the media bay blank. Remove a bezel blank 1. Power down the server (on page 20 ). 2. Remove the front bezel ("[...]

Operations 25 4. Place the tower server on its side. 5. Remove the air baffle (on page 22 ). 6. Disconnect the power cable from the processor board. 7. Using a T-15 Torx screwdriver, remove th e screws securing the processor board. 8. Remove the processor board. 9. Using the wrench provided in the kit, remove the mezzanine support stand-offs. 10. R[...]

Operations 26 3. Remove the access panel (on page 21 ). 4. Place the tower server on its side. 5. Remove the air baffle (on page 22 ). 6. Using a T-15 Torx screwdriver, remove th e seven scre ws on the system board. Save the screws. 7. Using the wrench provided in the kit, in stall the seven mezzanine base stand-offs. 8. Install the metal plate on [...]

Operations 27 9. Using the wrench from the kit, install the mezzanine support stand-offs. 10. Install the processor board. 11. Using the screws removed fr om the system board, secure the processor board.[...]

Setup 28 Setup Optional installation services Delivered by experienced, ce rtified engineers, HP Care Pack servic es help you ke ep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP C are Packs let you integrate both hardware and software support into a single package. A number of service level opti[...]

Setup 29 • Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to th e back of another rack or row of racks. HP servers draw in cool air through the front door and expel warm air through the [...]

Setup 30 Power requirements Installation of this equipment must comply with lo cal and regional electrical regulations governing the installation of information technology equipment by li censed electricians. This equipment is des igned to operate in installations covered by NFPA 70, 1999 Ed ition (National Electric Code) and NFPA-75, 19 92 (code f[...]

Setup 31 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the ra ck if it is a single-rack installation. • The racks are coupled together in multipl e-rack [...]

Setup 32 1. Connect peripheral devices to the server (" Rear panel components " on page 9 ). WARNING: To reduce the risk of electric shock, fi re, or damage to th e equipment, do not plug telephone or telecommuni cations connectors into RJ-45 connectors. 2. Connect the power cord to the rear of the server. 3. Connect the power cord to the[...]

Setup 33 2. Install the tray onto the rack rails, and then partially slide the assembly into the rack. 3. Attach the straps to the tray. 4. Place the server on the tray, and then secure the serv er to the tray. CAUTION: To prevent damage to equipment, do not place the monitor on a rack -mounted server. The rack enabling ki t supports only the serve[...]

Setup 34 5. Slide the tray fully into the rack, and then tighten the thumbscrews. 6. Slide the locking bracket forward, and then tighten the thumbscrews. Installing the operating system To operate properly, the server must have a support ed operating system. For the l atest information on supported operating systems, refer to the HP webs ite ( http[...]

Setup 35 Follow the on-screen instr uctions to begin the installation process. For information on using these in stallation paths, refe r to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pa ck, included with the s erver. Registering the server To register the server, refer to the HP Registration w ebsite ( http://regis[...]

Hardware options installation 36 Har d w ar e optio ns inst allati on Introduction If more than one option is being installed, read the installation instructions fo r all t he hardware options and identify similar steps to stream line the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and th[...]

Hardware options installation 37 CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must co ntain the same type of processors. IMPORTANT: When installing the heatsink, align the guide pins on the processor retention bracket with the alignment holes in the heatsink. IMPORTANT: Processor socket [...]

Hardware options installation 38 11. Connect an available system powe r cable to the processor board. 12. Open the processor retaining latch and the processor socket retaining bracket. 13. Remove the processor socket protective cover. IMPORTANT: Be sure the processor r emains inside the processor installation tool.[...]

Hardware options installation 39 14. If the processor has separated from the in stallation tool, carefully re-insert th e proc essor in the tool. 15. Align the processor installation tool with the socket and install the processor.[...]

Hardware options installation 40 16. Press down firmly until the processor in stallation tool clicks and separates from the processor, and then remove the processor installation tool. 17. Close the processor socket retaining brac ket and the processor retaining latch.[...]

Hardware options installation 41 18. Remove the heatsink protective c over. 19. Install the heatsink. Be sure the airflow arrow on the heatsink points toward the rear of the server. 20. (Optional) To optimize performance, insta ll DIMMs into the processor 2 DIMM slots (" Installing DIMMs " on page 46 ). For the location of the processor 2[...]

Hardware options installation 42 26. Power up the server (on page 20 ). Memory options IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the serv er to halt during BIOS initialization. The memory subsystem in this server can support RD IMMs or UDIMMs. Both ty pes are referred to as DIMMs when[...]

Hardware options installation 43 one rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only one rank is accessible at a time. The server memory co ntrol subsystem selects the proper rank within the DIMM when writin g to or reading from the DIMM. Dual- and quad-rank DIMMs provide the greatest ca pac[...]

Hardware options installation 44 Advanced ECC provides additional protection over St andard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a serv er failure. The server provides notification that correctable error events ha ve exceeded a pre-defined threshold rate. Lockstep memory confi[...]

Hardware options installation 45 Multi-processor Advanced ECC population o rder For Advanced ECC mode configurations with multip le processors, populate the DIMM slots for each processor in the following order: • RDIMM: Sequentially in alphabetical order (A through I) • UDIMM: A through F, sequentially in alphabetical or der. Do not populate DI[...]

Hardware options installation 46 • UDIMM o First: A and B o Last: D and E o Do not populate slots C, F, G, H, or I. After installing the DIMMs, use RBSU to configure the system for Lockst ep memory support (" Configuring lockstep memory " on page 78 ). Installing DIMMs CAUTION: To avoid damage to the hard drives, memory, and other syste[...]

Hardware options installation 47 Redundant hot-plug power supply option The server supports a second hot-plug power supply to provide redundant power to the system if the primary power supply fails. WARNING: To reduce the risk of electr ic shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an i[...]

Hardware options installation 48 WARNING: To reduce the risk of injury from el ectric sh ock hazards, do not open power supplies. Refer all maintenance, upgrades , and servicing to qualified personnel. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Be sure that you are properly grounded (earthed) before beginning any insta[...]

Hardware options installation 49 4. Connect the power cord to the power supply. 5. Using the retaining clip ship ped with the server, secure the power cord to the power supply handle. Securing the cord will ensure enough slack. 6. Connect the power cord to the AC pow er source. 7. Be sure that the power supply LED is illuminated green (" Rear [...]

Hardware options installation 50 7. Install a fan from the option kit in fan bay 1. 8. Locate the fan 1 conne ctor (" System board components " on page 11 ). 9. Remove the jumper from the fan 1 connector. 10. Connect the fan cables to the system board (" System board components " on page 11 ): a. Fan 1 cable to fan 1 connector b[...]

Hardware options installation 51 To install the component: 1. Remove the hard drive blank. 2. Prepare the drive for install ation.[...]

Hardware options installation 52 3. Install the hard drive. 4. Determine the status of the drive by obse rving the drive LEDs (" Hot-plug SATA or SAS hard drive LEDs " on page 18 ). 5. Resume normal server operations. Expansion hard drive cage option (hot-plug) To install the component: 1. Power down the server (on page 20 ). 2. Do one of[...]

Hardware options installation 53 5. Using a T-15 Torx screwdriver, re move the hard drive cage blank. 6. Install the expansion hard drive cage. 7. Connect the following cables to the expansion hard drive cage. a. SATA controller cable b. Hard drive data cable c. An available power cable[...]

Hardware options installation 54 The server is not shown for clarity. 8. Install a SATA RAID controller (" Installing expansion boards " on page 63 ). 9. Connect the SATA controll er cable to the RAID controller. 10. Connect the hard drive data cable to the hard drive backplane connectors on the system board (" System board component[...]

Hardware options installation 55 5. Using a T-15 Torx screwdriver, re move the hard drive cage blank. CAUTION: To prevent improper cooling and therma l damage, do not operate the server unless all bays are populated with either a component or a blank. 6. Using four of the surplu s T-15 screws located on the non-hot-plug hard drive expansion cage, i[...]

Hardware options installation 56 Be sure to thread the cables thro ugh the rear of the non-hot-plug expansion cage into the server. 9. Connect the cables to the SATA connect ors 1-4 on the system board (" System board components " on page 11 ). 10. Install the air baffle. 11. Install the access panel (on page 22 ). 12. Do one of the follo[...]

Hardware options installation 57 Identifying guide screws When installing drives in the remo vable media bay, guide screws must be installed so that the drives align correctly in the drive cage. HP has provided extra guide screws, located behind the side access panel. Depending on the option, use 5.25 M3 metric screws or HD 6-32 shipping screws. Th[...]

Hardware options installation 58 6. Install the guide screws on the optical dri ve. 7. Install the optical drive. 8. Connect the power cable to the rear of the drive. 9. Connect the optical drive cable to the rear of the optical drive and to the SATA connector on t he system board.[...]

Hardware options installation 59 10. Remove the applicable bezel blank from the bezel (" Remove a bezel blank " on page 24 ). 11. Install the access panel (on page 22 ). 12. Do one of the following: o Close or install the tower bezel, as need ed. o Slide the server back into the rack. 13. Power up the server (on page 20 ). USB tape drive [...]

Hardware options installation 60 7. Install the tape drive. 8. Connect the power cable to the rear of the drive. 9. Connect the USB tape drive cable to the rear of the drive and to the USB tape drive connector on the system board. 10. Remove the applicable bezel blank from the bezel (" Remove a bezel blank " on page 24 ). 11. Install the [...]

Hardware options installation 61 To install the component: 1. Power down the server (on page 20 ). 2. Do one of the following: o Unlock and remove the bezel (" Open or remove the tower bezel " on page 20 ). o Extend the server from the rack (on page 21 ). 3. Remove the access panel (on page 21 ). 4. Remove the applicable media bay blanks [...]

Hardware options installation 62 10. Connect the tape drive cable to the rear of the drive a nd to the SAS controller. 11. Remove the applicable bezel blanks from the bezel (" Remove a bezel blank " on page 24 ). 12. Install the access panel (on page 22 ). 13. Do one of the following: o Close or install the tower bezel, as need ed. o Slid[...]

Hardware options installation 63 3. Remove the access panel (on page 21 ). 4. Open the slot cover retainer. 5. Remove the slot cover. CAUTION: To prevent improper cooling and therma l damage, do not operate the server unless all PCI slots have either an expansion slo t c over or an expansion board installed. Installing expansion boards CAUTION: To [...]

Hardware options installation 64 o Extend the server from the rack (on page 21 ). 3. Remove the access panel (on page 21 ). 4. Remove the expansion slot cover (" Rem oving the expansion slot cover " on page 62 ). 5. Install the expansion board, and then press firmly to seat the board in the connector. 6. Close the slot cover retainer. 7. [...]

Hardware options installation 65 7. Remove the protective film from the PCI-X expansion cage bracket. 8. Disconnect the power cable from the extender board. 9. Using a T-10 Torx screwdriver, remove the six scre ws securing the extender board, and then remove the extender board from the PCI-X expansion cage bracket. 10. Remove fan 3. 11. Install the[...]

Hardware options installation 66 12. Connect the power extender cables, prov ided in the option kit, to the power cables in the server. For clarity, the following illustration includes cablin g only. 13. Install the riser board in expansion slot 5. 14. Connect the mini-SAS data cable to the extender board and to the riser board. 15. (Optional) Inst[...]

Hardware options installation 67 19. Do one of the following: o Close or install the tower bezel, as need ed. o Slide the server back into the rack. 20. Connect all power cords to the server. 21. Connect power cords to the power sour ce. 22. Power up the server (on page 20 ). Storage controller option IMPORTANT: For additional installation and conf[...]

Hardware options installation 68 IMPORTANT: The battery pack might have a low charge when installed. In this c ase, a POST error message is displayed when the ser ver is powered u p, indicating that the battery pack is temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables[...]

Hardware options installation 69 7. Connect the cable to the cache module. 8. Install the battery pack. 9. Route the cable. 10. Install the access panel (on page 22 ). 11. Do one of the following: o Close or install the tower bezel, as need ed. o Slide the server back into the rack. 12. Power up the server (on page 20 ). SAS controller option To in[...]

Hardware options installation 70 o Extend the server from the rack (on page 21 ). 3. Remove the access panel (on page 21 ). 4. Remove the expansion slot cover (" Rem oving the expansion slot cover " on page 62 ). 5. Install the SAS controller (" Installing expansion board s " on page 63 ). 6. Disconnect the SATA cable from the h[...]

Hardware options installation 71 5. Install the dedicated iLO 2 management port module. 6. Using a T-15 Torx screwdriver, secure th e dedicated iLO 2 management port module. 7. Install the access panel. 8. Do one of the following: o Close or install the tower bezel, as need ed. o Slide the server back into the rack. 9. Connect a network cable to th[...]

Hardware options installation 72 2. Retaining the recovery key/password (on page 74 ). 3. Enabling the Trusted Plat form Module (on page 74 ). Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) (" HP ROM-Based Setup Utility " on page 76 ). For more information about RBSU, see the HP website ( http://www.hp.com/support/[...]

Hardware options installation 73 IMPORTANT: When removing a processor board to in stall a TPM, the processor, heatsink, and DIMMs can remain installed on the processor board. 5. Remove the processor board, if necessary (" Remove the processor board " on page 24 ). 6. Locate the TPM conn ector (" System board components " on page[...]

Hardware options installation 74 o Close or install the tower bezel, as need ed. o Slide the server back into the rack. 13. Power up the server (on page 20 ). Retaining the recovery key/password The recovery key/password is generated during BitL ocker™ setup, and can be saved and printed after BitLocker™ is enabled. When using Bit Locker™, al[...]

Configuration and utilities 75 C onf i gur atio n and utiliti es Configuration tools SmartStart software SmartStart is a collection of software that optimizes single-server setup, providin g a simple and consistent way to deploy server configuration. SmartStart ha s been tested on many ProLiant server products, resulting in proven, re liable config[...]

Configuration and utilities 76 Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This util ity is run during State 0, Run Hardware Con figuration Utility, when doing a scripted server deployment. CONREP reads the stat[...]

Configuration and utilities 77 intervention. During this process, the ORCA ut ility, in most cases, a utomatically configures the array to a default setting based on the number of drives connected to the server. NOTE: The server may not support all the following examples. NOTE: If the boot drive is not empty or has been written to in the past, ORCA[...]

Configuration and utilities 78 3. Select System Options . 4. Select Advanced Memory Protection . 5. Select Mirrored Memory with Advanced ECC Support . 6. Press the Enter key. 7. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. For more information on mirrored memory , see the white paper on the HP website ( http://h1800[...]

Configuration and utilities 79 The utility also provides support for the fo llowing functions: • Reconfigurin g one or more logical drives • Viewing the current logical drive con figuration • Deleting a logical drive config uration • Setting the controller to be the boot controller If you do not use the utility, ORC A wi ll default to the s[...]

Configuration and utilities 80 Management tools Automatic Server Recovery ASR is a feature that causes the system to restart wh en a catastrophic operating sy stem error occurs, such as a blue screen, ABEND, or panic. A system fail-s afe timer, the ASR timer, starts when the System Management driver, also known as the Health Dr iver, is loaded. Whe[...]

Configuration and utilities 81 CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system to its original factory state, deletes the current hardware configuration information, includ ing array setup and disk partitioning, and erases all connected hard drives co mpletely. Refer to the instructions for usin g this[...]

Configuration and utilities 82 NOTE: The server ships with the same version programmed on each side of the ROM. Safety and security benefits When you flash the system ROM, ROMP aq writes ov er the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alte rnate ROM version if the new ROM becomes corrupted for any re[...]

Configuration and utilities 83 For more information or to download th e utility, refer to the HP website ( http://www.hp.com/servers/diags ). HP Insight Diagnostics survey functionality HP Insight Diagnostics (on page 82 ) provides survey functionality that gathers critical hardware and software information on ProLiant serv ers. This functionality [...]

Configuration and utilities 84 SMP automates the migration of the operating system , applications, and data from one server to another without errors, eliminating the need for manual redepl oyment of these elem ents on the new server. During the migration process, the software automatically load s new drivers, required for boot, on the destination [...]

Configuration and utilities 85 NOTE: If you are installing drivers from the Sm artStart CD or the Software Maintena nce CD, refer to the SmartStart website ( http://www.hp.com/servers/smartstart ) to be sure that you are using the latest version of SmartStart. For mo re information, refer to the documenta tion provided with the SmartStart CD. If yo[...]

Configuration and utilities 86 Care Pack HP Care Pack Services offer upgr aded service levels to extend an d expand standard produc t warranty with easy-to-buy, easy-to-use support pac kages that he lp you make the most of your server investments. Refer to the Care Pack website ( http://www.hp.com/hps/carepac k/servers/cp_proliant.html ).[...]

Troubleshooting 87 T r oubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshoot ing Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server bl ades. T[...]

Troubleshooting 88 Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of haz a rdous energy circuits [...]

Troubleshooting 89 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are exten ded to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the ra ck if it is a single-rack installation. • The racks are coupled together in multip[...]

Troubleshooting 90 To answer these questions, the foll owing information may be useful: • Run HP Insight Diagnostics (on page 82 ) and use the survey page to view the current configuration or to compare it to pr evious configurations. • Refer to your hardware and software records for infor mation. • Refer to server LEDs and their statuses. Pr[...]

Troubleshooting 91 • If a device has latches, be sure th ey are completely closed and locked. • Check any interlock or inter connect LEDs that ma y indicate a component is not connected properly. • If problems continue to o ccur, remove and reinstall each device, checking the connecto rs and sockets for bent pins or other damage. Service noti[...]

Troubleshooting 92 General diagnosis flowchart The General diagnosis flowchart provides a generic approa ch to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the f ollowing flowchart. Item Refer to 1 "Symptom information (on page 89 )" 2 "Loose connections (on page 90 )"[...]

Troubleshooting 93 Item Refer to 5 "General memory problems are occurring" in the HP ProL iant Servers Troubleshooting Guide located on the Documentation CD or on the H P website ( http://www.hp.com/support ) 6 Server maintenance and service gu ide, located on the Documentation CD or the HP website ( http://www.hp.com/produ cts/servers/pl[...]

Troubleshooting 94 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.[...]

Troubleshooting 95 • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power co rd • Power source problem • Power on [...]

Troubleshooting 96[...]

Troubleshooting 97 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the sy stem attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 &quo[...]

Troubleshooting 98 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU[...]

Troubleshooting 99 Item Refer to 1 HP ROM-Based Setup Utility User Guide ( http://www.hp.com/servers/smartstart ) 2 "POST problems flowchart (on page 97 )" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ) • Controller[...]

Troubleshooting 100 Server fault indications flowchart Symptoms: • Server boots, but a fault event is report ed by Insight Management Agents (on page 81 ) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber[...]

Troubleshooting 101 NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported comp onent installed • Redundancy failure • System overtemperature condition Item Refer to 1 "Management agents (on [...]

Troubleshooting 102 POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guid e located on the Documentation CD or on the HP website ( http://www.hp.com/support ). WARNING: To avoid potential problems, ALWA YS read the warnings and cautio[...]

Battery replacement 103 Bat t er y r eplacement If the server no longer automatically displays th e correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 yea rs. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an[...]

Battery replacement 104 For more information about battery replacement or prop er disposal, contact an au thorized reseller or an authorized service provider .[...]

Regulatory compliance notices 105 R egulator y compliance noti ces Regulatory compliance identification numbers For the purpose of regulatory compliance certi fications and identification, this product has been assigned a unique regulatory mod el number. The regulatory mo del number can be found on the product nameplate label, along with all requir[...]

Regulatory compliance notices 106 energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, th ere is no guarantee that interference will not occur in a particular installation. If this equipment does caus e harmful inte rference to radio or television reception, whic[...]

Regulatory compliance notices 107 Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interf erence-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte tout es les exigences du Règl ement sur le matériel brouilleur du Canada. Class B equipment This Clas[...]

Regulatory compliance notices 108 This symbol on the product or on its packaging in dicates that this produc t must not be disposed of with your other household wast e. Instead, it is your responsibility to dispose of y our waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equip[...]

Regulatory compliance notices 109 Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and th[...]

Regulatory compliance notices 110 Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or t heir agents. For more information about battery replacement or prop e[...]

Electrostatic discharge 111 Elec tr os tati c disc har ge Preventing electrostatic discharge To prevent damaging the system, be aware of the precaution s you need to follow when setting up the system or handling parts. A discharg e of static electric ity from a fing er or other conductor may damage system boards or other static-sensitive de vices. [...]

Specifications 112 Sp e c i fica t ion s Environmental specifications Specification Value Temperature Operating 1 10 ° C to 35 ° C (50 ° F to 90 ° F) Non-operating 30 ° C to 60 ° C (-22 ° F to 140 ° F) Maximum rate of temperature change Operating 2,3 10°C/hr (18°F/hr) Non-operating 20°C/hr (36°F/hr) Relative humidity (noncondensing)*** [...]

Specifications 113 Specification Value Weight (no drives installed) 16.04 kg (35.37 lb) Power supply specifications Depending on installed options, the server is conf igured with one of the follo wing power supplies: • HP ProLiant 750 W Power Supply Specification Value Input requirements Rated input voltage 100 to 120 VAC, 200 t o 240 VAC Rated i[...]

Specifications 114 Rated steady-state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 12 0V AC input 460 W at 200V to 240V AC input[...]

Technical support 115 T ec hni cal suppo rt Before you contact HP Be sure to have the following inform ation available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware[...]

Technical support 116 • Optional —Parts for which custom er self repair is op tional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not design[...]

Technical support 117 Pour plus d'informations sur le pr ogramme CSR de HP, contactez votre Mainteneur Agré e local. Pour plus d'informations sur ce programme en Amériq ue du Nord, consulte z le site Web HP ( http://www.hp.com/go/selfrepair ). R ipar a zio ne da par t e del c li ent e Per abbreviare i tempi di riparazione e garantire un[...]

Technical support 118 HINWEIS : Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Tei l vo n einem HP Servicepartner ersetzt we rden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzei chnet. CSR-Teile werden abhängig von der Verfügbarkeit und [...]

Technical support 119 el caso de todas sustituciones que lle ve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y es cogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto co[...]

Technical support 120 • Obrigatória – Peças cujo rep aro feito pelo cliente é obri gatório. Se desejar que a HP substitua essas peças, serão cobradas as de spesas de transporte e mão-de-obra do serviço. • Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo clien[...]

Technical support 121[...]

Technical support 122[...]

Acronyms and abbreviations 123 A c r on y ms and abbr e v iati ons ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility ASR Automatic Server Recovery BIOS Basic Input/Output System DDR double data rate IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log KVM keyboard, vide[...]

Acronyms and abbreviations 124 NIC network interfac e controller NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI peripheral component interface PCI-X peripheral component interconnect ext ended PCIe peripheral component interconnect express PDU power distribution unit POST Power-On Self Test PSP Pro[...]

Acronyms and abbreviations 125 SAS serial attached SCSI SATA serial ATA SCSI small computer system inte rface SIM Systems Insight Manager SMP Server Migration Pack TPM trusted platform module UID unit identification USB universal serial bus VCA Version Control Agent[...]

Index 126 A access panel 21, 22 ACU (Array Configuration Utility) 78 additional information 87 ADU (Array Diagnostic Utility) 83 air baffle 22 air baffle, configuring 23 airflow requirements 28, 29 Altiris Deployment Solution 79 Altiris eXpress Deployment Server 79 Array Configuration Utility (ACU) 78 Array Diagnostic Utility (ADU) 83 ASR (Automati[...]

Index 127 F fan module locations 19 fans 19, 49 FCC rating label 105 features 7 Federal Communications Commission (FCC) notice 105, 106 flowcharts 91, 92, 94, 97, 98, 100 front bezel 20 front panel buttons 8 front panel components 7 front panel LEDs 8, 14 full-height media device 60 full-height tape drive 60 G general diagnosis flowchart 92 groundi[...]

Index 128 P PCI slots 20 PCI-X extender board 64 PCI-X extender board connector 11 phone numbers 115 POST error messages 102 POST problems flowchart 97 power cord 88, 110 power distribution unit (PDU) 30 Power On/Standby button 20 power requirements 30 power supplies 47 power supply configuration 47 powering down 20 powering up 20, 76 power-on prob[...]

Index 129 Systems Insight Manager 81 T Taiwan battery recycling notice 110 tape drives 59, 60 technical support 115 telephone numbers 115 temperature requirements 29 tower bezel, removing 20 tower server, setting up 31 TPM (Trusted Platform Module) 11, 71, 72 troubleshooting 87 troubleshooting flowcharts 91 troubleshooting reso urces 87 Trusted Pla[...]