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Intel ® Server System R1000GZ/GL Family Service Guide A Guide for Techn icall y Qualif ied Asse mblers of Intel ® id entified Subassemblies/Products Order Number: G24884-003[...]

Disclaimer ii Intel ® Server System R1000GZ/GL Service Guide Disclaimer Information in thi s document is pro vided in con nection with In tel ® products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by th is document. Except as provided in Intel ® ’s Terms and Conditions of Sale for s[...]

Safety Infor mation Intel ® Server Sys t em R100 0GZ/ GL Serv ic e Guide iii Safety Information Important Safety Instructions Read all caution and safety statements in this docu ment before performing any of the instructions. See al so Intel ® Server Boards and Server Chassis Safety Information o n the Intel ® Server Deployment Toolkit 3.0 CD an[...]

Warnings iv Intel ® Server System R1000GZ/GL Service Guide Warnings Heed safety instructions: Before working w ith your server p roduct, whether you are using this guide or any other resource as a reference, pay close attention to the safety instruction s. You must adhere to the assembly instructions in this gu ide to ensure and maintain complianc[...]

Preface Intel ® Server S ys tem R1 000G Z/GL Se rvice G uide v Pr eface About this Manual This manual is written for system technicians who are responsible for trou blesho oting, upgrading, and repairing this server system. This docu ment provides a brief overview of the features o f the server board/chassis, a list of accessories or other compon [...]

Table of Cont ents vi Intel ® Server System R1000GZ/GL Service Guide T able of Contents Safety Information .................. ..................................... ................ ................ ........ iii  Preface ................ ........................................................ ................ ......................... v  1 ?[...]

Table of Co ntents Intel ® Server S ys tem R1 000G Z/GL Se rvice G uide vii Instal ling a PC I Add-i n Card ............. ........... ............. ........... ........... ............. ........... .......... 28  Removing a PCI Add-in Card .. ............. ........... ............. ........... .......... .............. .......... ........ 29 ?[...]

Table of Cont ents viii Intel ® Server System R1000GZ/GL Service Guide Appendix B: Regulatory a nd Compliance Information ............... ................. ......... 49  Appendix C: Getting Help ................ .................................. ............. .................... 50  Warranty Infor mation .................. ............. ..[...]

List of Fig ure s Intel ® Server Sys tem R1 000GZ /GL Ser vice Guid e ix List of Figur es Figure 1. Intel ® Server System R1000GZ/ GL ................. ............... ................... ............... ................... ......... 1 Figure 2. Intel ® Server System R1000GZ/GL Com ponents ............... ........................................[...]

List of Figures x Intel ® Se rver System R1000GZ/GL Service Guide Figure 49. Inst alling the PCI Riser Card .......................... ................... ............... ................... ....... ........... .... 30 Figure 50. Inst alling the Plastic Gui de to the Opti cal Drive .................. ................... ............... ...........[...]

List of Tables Intel ® Server S ys tem R1 000G Z/GL Se rvice G uide xi List of T ables Table 1. Server System Ref e re nces... ................ ... ................ ... ............... .... ............... .... ............... ................. v Table 2. Intel ® Server System R1000GZ/ GL Feature Summary ................... ............... ......[...]

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Server System Features Intel ® Server S ys tem R1 000G Z/GL S e r vice Gu ide 1 1 Server System Features This chapter briefly describes the main features o f the Intel ® Server System R1000GZ/GL family. This includes illustrations o f the products, a list of the server s ystem features, and diagrams showing the location o f important components a[...]

Server System Features 2 Intel ® Server System R1000GZ/GL Service Guide Feature Desc ript ion connectors/headers  One DH-10 Serial-B port connector Optional I/O Module support The following I/O modules utiliz e a single proprietary on-board connector. An installed I/O module can be supported in addition to standard on-board f e atures and any a[...]

Server System Features Intel ® Server S ys tem R1 000G Z/GL S e r vice Gu ide 3 Server System Components This section helps you identify the compon ents of your server system. If you are near the system, you can also use the Quick Reference Label provided on the inside of the chassis cover to assist in identifying components. Figure 2. Intel ® Se[...]

Server System Features 4 Intel ® Server System R1000GZ/GL Service Guide Front Panel Label Description Label Description A System ID Button w/ I n te grat ed LED F System Status LED B NMI Butt on (recess e d, tool re quired fo r u se ) G Power But ton w/Int egrate d LED C NI C-1 Ac tivity LED H Hard Drive Activity LED D NIC-3 Activity LE D I NIC-4 [...]

Server System Features Intel ® Server S ys tem R1 000G Z/GL S e r vice Gu ide 5 Server Board Components This section helps you identify the co mpo nents and connectors on the server board. Figure 7. Server Board Connector and Co mponent Locations * For server systems integrated with Inte l ® Server Board S2600GZ only.[...]

Server System Features 6 Intel ® Server System R1000GZ/GL Service Guide Intel ® Light-Guided Diagnostics A System ID LED I System Fan – 3 Fault LED B System Status LED J DIMM Fault LEDs C POST Code Diagnostic LEDs K Sy stem Fan – 2 Fault LED D 12V Stand By LED L System Fan – 1 Fault LED E CPU-2 Fault LED M CPU-1 Fault LED F System Fan – 6[...]

Server System Features Intel ® Server S ys tem R1 000G Z/GL S e r vice Gu ide 7 The server system contains the following diagno st ic LEDs, each providing the following functions: A - The System Identification LED on the front and back panel help s iden tify the server from among several servers. The ID LED is off by default, and blue when activat[...]

Server System Features 8 Intel ® Server System R1000GZ/GL Service Guide System Recovery Jumpers Jumper Name Jumper Purpose A Serial A Jumper (J3A2) If pins 2-3 are sele cted, the seria l-A configuration is in Data C arrier Detect (DCD) mode. These pins should be selected on 1-2 for normal system o peration. B BIOS Recover (J6C4) If pins 2-3 are s [...]

Server System Features Intel ® Server S ys tem R1 000G Z/GL S e r vice Gu ide 9 Peripheral Devices The Intel ® Server System R1000GZ/GL provides locations and hardware for in stalling hard drives, CD-ROM drive, or DVD -ROM drive. Th e following figure shows the available options. A System Label Pull-out B Slimline Optical Drive B ay C Video Port [...]

Server System Features 10 Intel ® Server System R1000GZ/GL Service Guide Slimline Optical Drive Support The system has support for a single optical drive. The optica l dr ive is NO T hot-swappable. The system power must be turned off to insert or remove the slimline optical drive. For instructions on installing an optical drive, see “I nstalling[...]

Server System Features Intel ® Server S ys tem R1 000G Z/GL S e r vice Gu ide 11 A Power Connector B SGPIO Connector C I 2 C Connector D SATA Connectors Figure 13. 4 x 3.5-inch Hard Driv e Backplane Components (Rear View) 8 x 2.5-inch Hard Drive Backplane A SAS/SATA Hot-swap Connectors Figure 14. 8 x 2.5-inch Hard Drive Backplane Components (Front[...]

Hardware Installations and Upgrades 12 Intel ® Server System R1000GZ/GL Service Guide 2 Hardwar e Installations and Upgrades Before You Begin Before working with your server prod uct, pay close attention to the “Safety Information” at the beginning of this manual. Note: Whenever you service the system, you must first power down the serve r and[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 13 Cable Routing When you add or remove components from y our server system, make sure yo ur cables are routed correctly before reinstalling the server system cover. Use caution to make sure no cables or wires are pinched and that the airflow from the fans is not [...]

Hardware Installations and Upgrades 14 Intel ®® Server System R1000GZ/GL Service Guide For system with 4 x 3.5” hard drive bay: Figure 16. Cable Routing – 4 x 3.5” HDD[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 15 For system with 8 x 2.5” hard drive bay: Note : To activat e the port SCU1 (4-7) on the server board, a proper Intel ® RAID C600 Upgrade Key must be installed. For instruc tio ns, see Intel ® RAID C600 Upgrade Key Installation Guide. Note : An optical drive[...]

Hardware Installations and Upgrades 16 Intel ®® Server System R1000GZ/GL Service Guide Fan Connections Use the figures below to determine the proper fan connection s. Figure 18. System Fan Or der Figure 19. Connecting the F an Power Cables to the Mother Board Removing and Installi ng the Front Bezel Removing the Front Bezel If your system include[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 17 3. Rotate the front bezel anticlockwise to release the latches on the right end from the rack handle (see letter “B”). Figure 20. Removing the Front Bezel Installing the Front Bez el Note: Before installing the bezel, you must install the rack handles. 1. L[...]

Hardware Installations and Upgrades 18 Intel ®® Server System R1000GZ/GL Service Guide Removing and Installing the System Cover Removing the System Cover The server system must be operated with the sy stem co ver in place to ensure proper cooling. You will need to remove the top cover to add or replace compon ents inside of th e server. Be fore r[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 19 Removing and Installi ng the Air Duct Always operate your server sy stem with the air duct in place. The air duct is required for proper airflow within the ser ver system. Removing the Air Duct Remove the ai r duct by lift ing st raight up. Figure 24. Remo ving[...]

Hardware Installations and Upgrades 20 Intel ®® Server System R1000GZ/GL Service Guide Removing and Installing Processor The heatsink has thermal in terface material (TIM) on the und erside of it. Use caution so that you do not damage the ther mal interface material. Use gloves to avoid sha rp edges. Removing Processor Heatsink(s) The heatsink is[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 21 1. Open the Socket Lever. Push down the lever handle on the OPEN 1st side and aw ay fro m the socket to release it. (see letter “A”). Repeat the steps to release the lever on the other side (see letter “B”). Figure 27. Installing Processor – Open the [...]

Hardware Installations and Upgrades 22 Intel ®® Server System R1000GZ/GL Service Guide Figure 30. Installing Processor – Remove the Cover 5. Close the Load Plate. Carefull y lower the load plate over the processor. Figure 31. Installing Processor – Close the Load Plate 6. Latch the Locking Lever. Push down on the locking lever on the CLOSE 1s[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 23 3. Using a #2 Phillips* screwdriver, start with sc rew 1 and engage screw threads by giving it two rotatio ns and s top (s ee lett er “C” ). (Do not full y tight en.) 4. Proceed to screw 2 and engage screw threads by giving it two rotations and stop (see le[...]

Hardware Installations and Upgrades 24 Intel ®® Server System R1000GZ/GL Service Guide 2. Holding the DIMM by the edges, remove it from its anti-static pack age. Position the DIMM above the socket. Align the notch on the bo ttom edge of the DIMM with the key in the DIMM socket (see letter “B”). 3. Insert the bottom edge of the DIMM into the s[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 25 2. Remove the four screws securing the HDD interface b racke t and re move the HD D interface bracket (see letter “C”) . Figure 36. Installing Hard Disk Drive – Removing 3.5” HDD interface br acket 3. Install the hard disk drive using the same four sc r[...]

Hardware Installations and Upgrades 26 Intel ®® Server System R1000GZ/GL Service Guide 4. With the lever open, insert the hard disk drive as sembly into the chassis (see letter “E”). Push in the lever to lock it into place (see letter “F”). Figure 39. Installing Hard Disk Drive – Inserting 3.5 ” HDD assembly Installing a Hard Disk Dri[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 27 Figure 42. Installing Hard Disk Drive – Installing 2.5” HDD 4. With the lever open, insert the hard disk drive as sembly into the chassis, then push in the lever to lock it into place (see letter “F”). Figure 43. Installing Hard Disk Drive – I nsertin[...]

Hardware Installations and Upgrades 28 Intel ®® Server System R1000GZ/GL Service Guide Do one of t he foll owing: — If you need to add or replace a PCI add-in card, see “ Installing and Removing a PCI Add-in Card ”. — If you need to add or replace a PCI riser card, see “ Replacing a PCI Riser Card ”. — If you removed the PCI riser a[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 29 Figure 46. Installing a PCI Add-In Card Removing a PCI Add-in Card 1. Remove the PCI riser assembly. For instructions, see “ Removing th e PCI Riser Assembly ”. 2. Remove the screw as shown (see letter “A”). 3. Remove the PCI add-in cad from the riser c[...]

Hardware Installations and Upgrades 30 Intel ®® Server System R1000GZ/GL Service Guide turn off the system by pressing the power button, and unp lug the power cord fro m the system or wall outlet. Note : To eli minate the possibility of installing the replacement connector on the wro ng side of the PCI riser assembly, replace one connector at a t[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 31 To maintain proper system cooling, a filler panel must be installed if you do not install a device at this location. Installing a Slimline Optical Drive 1. Install the plastic guide onto the back of the drive and attach with two screws as shown (see letter “A[...]

Hardware Installations and Upgrades 32 Intel ®® Server System R1000GZ/GL Service Guide Figure 52. Removing the Slimline Optical Drive 4. If no device will be installed in this location, instal l a fi ller panel in this loca tion. Installing and Removing Intel ® I/O Expansion Module Installing Int el ® I/O Expansion Module 1. Squeeze the sides o[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 33 Removing Intel ® I/O Expansion Module 1. Remove the three screws as shown (see letter “A”). 2. Remove the module out of the server system (see letter “B”). Figure 54. Removing an I/O Expansion Module 3. Install the I/O expansion module filler panel int[...]

Hardware Installations and Upgrades 34 Intel ®® Server System R1000GZ/GL Service Guide Installing and Removing the Intel ® Remote Management Module 4 Install ing t h e Inte l ® RMM4 Lite Locate the RMM4 Lite connector next to Riser Slot 1, carefully pickup the Intel ® RMM4 Lite module, match the a lign ment pin of the module and the conn ector[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 35 Removing the Intel ® RMM4 NIC 1. Remove the two screws as shown (see letter “A”). 2. Remove the module out of the server system (see l etter “B”). Figure 58. Removing the Intel ® RM M4 NIC Installing and Removing the Intel ® RAID Smart Battery Instal[...]

Hardware Installations and Upgrades 36 Intel ®® Server System R1000GZ/GL Service Guide Removing the Intel ® RAID Smart Battery 1. Slide the plastic battery holder toward the front of the system to disengage it from the BBU bracket (see letter “A”). 2. Lift the battery up to remove it from the server chassis (see letter “B”). Figure 60. R[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 37 Figure 62. Removing the po wer supply module 2. Do one of t he followin g: - Insert the power supply module into the pow er supply cage and push all the way until it clicks into place (see letter “B”). Figure 63. Installing the power supply module - If no p[...]

Hardware Installations and Upgrades 38 Intel ®® Server System R1000GZ/GL Service Guide Figure 65. Remo ving the Air Duct Si de Wall 4. Remove the nine screws from the server board (see letter “C”). 5. Lift the server board from the se rver system (see letter “D”). Figure 66. Removing the Server Board Installing the Server Board 1. Place t[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 39 2. Secure the server board with nine screws (see letter “B”). Figure 67. Installing the Server Bo ard 3. Place air duct side wall onto the server board (see l etter “C”). 4. Secure the air duct side wall with the four screws (see letter “D”). Figure[...]

Hardware Installations and Upgrades 40 Intel ®® Server System R1000GZ/GL Service Guide Warning: Danger of explosion if ba ttery is incorrectly replaced. Replace only with the same or equivalent type reco mmended by the equipm ent manufacturer. Discard used batteries according to manufacturer's instructions. Advarsel: L ithiumbatteri - Eksplo[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 41 Replacing a System Fan 1. Disconnect the fan cable (see letter “A”). 2. Pull system fan straight up to re move it from the fan holder. Figure 70. Replacing a system fan 3. Replace the system fan. Replacing the Backplane Removing the Backplane 1. Remove all [...]

Hardware Installations and Upgrades 42 Intel ®® Server System R1000GZ/GL Service Guide Figure 71. Removing the ba ckplane Installing the Backplane 1. Remove all hot-swap drive carriers, regardless of whether or not a drive is installed in the carrier. 2. Hold the backplane only by the edges. Do not push or pull on any components on the backplane.[...]

Hardware Installations and Upgrades Intel ®® Server System R1000GZ/GL Service Guide 43 Installing and Removing the Rack Handles Installing the Rack Handles Align the rack handle with the two h oles on the side o f the serv er sy stem and attach the rack handle to the server system with two screws as show n. Figure 73. Installing the Rack Handle R[...]

Server Utilitie s 44 Intel ®® Server System R1000GZ/GL Service Guide 3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup utility op tions, which is used to chang e server configuration defaults. You can run the BIOS Setup with or without an operatin g sy ste m being present. For information about specific BIOS se[...]

Server Utiliti es Intel ®® Server System R1000GZ/GL Service Guide 45 Table 4. BIOS Setup: Keyboard Command Bar Key Option Description <Enter> Execute Command The <Enter> key is used to activate submenus when th e selected f eature is a submenu, or to display a pick li st if a s elected option h as a value field, or to sele ct a subfie[...]

Server Utilitie s 46 Intel ®® Server System R1000GZ/GL Service Guide Upgrading the BIOS Follow the instructions in the readme file that came with the BIOS upgrade. When the update completes, remove the bootable media fro m which you performed the upgrade. Caution: Do not power down the system during the BIOS update process! The system will reset [...]

Append ix A: Technica l Referen ce Intel ®® Server System R1000GZ/GL Service Guide 47 Appendix A: T echnical Reference Power Supply Input Voltages 460W power su pply module • 100 - 127 V at 50/60 Hz 5.8 A • 200 - 240 V at 50/60 Hz 2.9 A 750W power su pply module • 100 - 127 V at 50/60 Hz 8.2 A • 200 - 240 V at 50/60 Hz 4.4 A Power Supply [...]

Appendix A : Technical Reference 48 Intel ®® Server System R1000GZ/GL Service Guide Parameter Limits Shock, unpackaged Trapezoidal, 25 g, velocity change 136 inches/se cond ( ≧ 40 lbs to < 80 lb s) Shock, packaged Non-palletized free fall in height 24 inches ( ≧ 40 lbs to < 80 lbs) Vibration, unpackaged 5 Hz to 500 Hz, 2.20 g RMS ran do[...]

Appendix B: Regulatory and Compliance Information Intel ®® Server System R1000GZ/GL Service Guide 49 Appendix B: Regulatory and Compliance Information Please refer to the Server Pro ducts Regulatory and Safety document for the product regulatory compliance reference. The document can be downloaded from http ://www.intel. com/support /server .[...]

Appendix C : Getting Help 50 Intel ®® Server System R1000GZ/GL Service Guide Appendix C: Getting Help If you encounter an issue with your server system, follow these steps to obtain sup po rt: 1. Visit the following In tel support web page: http: //www.i ntel .com/s upport/ This web page provides 24x7 support when y ou need it to get the late st [...]

Appendix D : Intel ® Serv er Issue Report Form Intel ®® Server System R1000GZ/GL Service Guide 51 Appendix D: Intel ® Server Issue Report Form Issue Report Form (Rev 3.6) Note: Filling out this f orm completely is requ ired for any escalat ion. Custom er Cont act Inform at ion: Custome r Support Case # : Intel ® Server Board or System: (Exampl[...]

Appendix D : Intel ® Serv er Issue Report Form 52 Intel ®® Server System R1000GZ/GL Service Guide Type Speed sSpec Thermal Solution Processor 1 Processor 2 Thermal solution (Heat sink) examples: (1U, Passive w/air ductin g, A ctive w/fan, and so on) Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Add-in ad apters (Example[...]

Appendix D : Intel ® Serv er Issue Report Form Intel ®® Server System R1000GZ/GL Service Guide 53 Storage Devic es (Example: SCSI, SATA, SAS, USB , Tape, and so o n ): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operatin g Sy stem Informat ion (Example: RedHat* Enterprise Lin ux, Microsof t* Windows* Server 2003, Service p ack 1, OEM [...]

Appendix D : Intel ® Serv er Issue Report Form 54 Intel ®® Server System R1000GZ/GL Service Guide Troubleshooting tried: Steps t o replicate th e issu e:[...]

Appendix D : Intel ® Serv er Issue Report Form Intel ®® Server System R1000GZ/GL Service Guide 55 Issue impact st at emen ts: Do you h a ve an y poten tial Int el system, or com p on ent purchases that this issue is holding up? If yes, please provide a brief descripti on below. Do you have systems alr ead y purchased th at are not being deliv er[...]